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touchwiz home has stopped

Fix Samsung Galaxy J3 with “Unfortunately, TouchWiz home has stopped” error (easy steps)

TouchWiz is Samsung’s user interface for its devices and almost all of its devices use it. Before, there are two TouchWiz services running in the background but today, there’s only the TouchWiz home and the error “Unfortunately, TouchWiz home has stopped” is basically just a notification so that users would know that the built-in user interface has crashed for some reason.

Most of the time when TouchWiz crashes, it would take only a couple of seconds before the service restarts and then you can continue using your phone as if nothing happened. However, there are cases wherein the phone would freeze and become unresponsive. As a result, the user could no longer use the phone since it would no longer respond to any commands not even its physical buttons. If the phone acts like this, then it’s time you need to do something about it and in this post, I will guide you how to do that.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting guide for we have already addressed many of the problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you still need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Solution to “TouchWiz home has stopped” error on Galaxy J3

If this error shows up but disappears on its own and doesn’t cause the phone to freeze, then you’re fine. It may appear again from time to time but you would still be able to continue using your phone. Based on my personal experience, this error often pops up on phones with lower specifications like the J3 which is considered an entry-level device. The occurrence of this error can be due to RAM usage; TouchWiz home gets stopped when the phone is running low on RAM due to a lot of apps running in the background. But after the TouchWiz has crashed, it will restart and other services or apps will be closed that’s why this problem gets fixed on its own.

However, if the error is accompanied by freezing and system crashing, then it’s a different story. Apparently, you can’t do something because the phone isn’t responding. Our main priority here is to make the phone respond so you can do something about the error. If you are using the 2016 variant of Galaxy J3 or earlier, you can simply pull the battery out for a few seconds and then place it back it to make the phone respond. In so doing, you’re also closing all apps running in the background and that alone fixes the problem.

If you’re using the 2017 variant of the phone with a non-removable battery, then you can’t simply pull the battery out to make your phone respond. Instead, you have to do this:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

This procedure is what we call Forced Restart which simulates battery disconnect. It’s effective against this problem because it forces your device to reboot as well as closes all apps running in the background. If your phone won’t respond to it, then try doing this…

  1. Press and hold the Volume Down button first and don’t let go.
  2. Now press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds or until the screen turns on.

After this, your phone will become active again so continue using it to know if the error or the problem reoccurs. If it does occur more frequently, then there’s more to the problem than a simple RAM shortage issue. Continue reading to know how to troubleshoot it.

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Troubleshooting Galaxy J3 with “TouchWiz home has stopped” error

You will only have to troubleshoot your Galaxy J3 if TouchWiz frequently crashes. I know that there are times when it would crash but not to the point wherein you will have to deal with it multiple times in a day. The following procedures will help you determine what causes it to crush and hopefully fix the problem.

Run your phone in safe mode and observe

The reason why you have to run the phone in safe mode is so that you would know if the error is triggered by one or some of the app you installed on your phone. In this mode, all third-party apps are temporarily disabled so it follows that if one or some of them is causing the problem, the error wouldn’t show up. This is how to run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While the phone is in this mode, continue using it and wait to see if the error would still show up. If it doesn’t then there’s a third-party app that triggers it. Find that app and uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if TouchWiz still crashes even in safe mode, then do the next procedure.

Backup your files and data and reset your phone

The error message “Unfortunately, TouchWiz has stopped” is pretty minor issue and you can definitely fix it with a reset if all other procedures fail. But the reason why we don’t immediately suggest a reset is because it would be a hassle for some owners to do it depending on how much data they needed to transfer or copy. At this point though, there’s no other choice so you need to reset your device but before that, make sure you make a backup of your important files and data. After the backup, disable the Factory Reset Protection by removing your Google account from your phone and then follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix “Unfortunately, Touchwiz Home has stopped” error on Galaxy S5

There are two variations to this problem. The first is characterized by the error “Unfortunately, Touchwiz has stopped” and the other by “Unfortunately, Touchwiz Home has stopped.”

This post will explain the differences between those two error messages. Yes, they seem similar but they’re not.

Galaxy-S5-Touchwiz-Stopped

So you could understand better, try to read the problems reported by our readers below. You surely will have a clearer idea how these problems occur, what cause them and finally, how to fix them.

After reading this post and your problem wasn’t resolved, then contact us at our Android Issues Questionnaire and we will look into your concern. However, we are asking you to provide as much details as possible. The more information you provide, the more accurate our troubleshooting guides and solutions are.

MUST VISIT: Samsung Galaxy S5 Troubleshooting 

Now, here are the problems addressed in this post:

  1. Touchwiz crashes while moving icons to folders
  2. Galaxy S5 freezes then Touchwiz error pops up
  3. Widgets lost, Touchwiz Home error pops up
  4. “Use Touchwiz Home as Home” prompt keeps popping up
  5. “Complete action using Touchwiz” prompt won’t go away
  6. Touchwiz Home crashes when uninstalling apps

 =====================

Touchwiz crashes while moving icons to folders

Problem: So I updated my Galaxy S5 to lollipop a few days back and so far, so good! One comment I can make about the update is that it messed my app categories. Prior to the update, I organized my apps according to their functions and placed them in folders. After the update, all apps were scattered and I have to re-organize them. So, I created folders like I did prior to the update but when I tried to move an app, an error pops up saying “Unfortunately, Touchwiz has stopped.” As a result, I haven’t organized my apps the way I want because of this. I don’t know why this is happening and I don’t have a single clue how to fix this. Can you help me, please? — Phil

Troubleshooting: Hi Phil! Apparently, the recent update messed up the Touchwiz service. Touchwiz is actually Samsung’s proprietary touch interface used in many of its high-end devices. It is embedded in the firmware itself and serves as the default interface.

With lollipop comes the new version of Touchwiz. During the update process, all caches and data used by the previous version should have been deleted but it seems like you have to do it yourself this time.

There are three things you can do to address this problem. The first is app-specific while the other two are general troubleshooting procedures.

Clear Touchwiz’s Cache & Data

Since the error specifically mentions Touchwiz being the service that crashes, the following procedure may just fix the problem for you.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK. [NOTE: All your Home screens will be deleted.]

Once you’ve successfully cleared Touchwiz’s cache and data, try to move app icons to a folder again and see if the error still pops up. If so, then proceed with wiping the cache partition.

How Wipe Galaxy S5’s Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the second procedure didn’t fix the problem, you have no other option but to perform master reset but don’t forget to backup all your data because they will be deleted.

How to Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 freezes then Touchwiz error pops up

Problem: Hi guys. After the update, my Samsung Galaxy S5 became really, really slow that it was impossible for me to use apps or even send a text. I rebooted countless times then the performance improved but there are still random lags and freezes. I really don’t have a clue what was happening at first but then an error message popped up after it froze; “Unfortunately, Touchwiz has stopped.”

Is there a fix to this problem? I need your opinion regarding this issue. Thank you! — Tamara

Troubleshooting: Hi Tamara! It’s good to know you were able to address the performance issues with your phone. But you know what, I think the Touchwiz error is somehow caused by some apps you installed in your phone.

The lagging and freezing that occurred immediately after the update was caused by apps; they need to be optimized to work well with the new firmware, Lollipop. Reboot will trigger the optimization process and that’s the reason why the device regained its performance after you rebooted it many times.

Let’s try to see if third-party apps have something to do with this problem. Try booting your phone in safe mode but following the procedure below:

How to Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone booted in safe mode, observe closely if the error still pops up. If so, then proceed with master reset, otherwise, just clear the cache and data of the Touchwiz service and update apps that need to be updated.

Widgets lost, Touchwiz Home error pops up

Problem: Hi, I’ve looked through your posts trying to find this problem, but haven’t seen it. It’s a minor issue, but pretty annoying. After updating to lollipop, I lost some of the widgets on my home screens. When I go to restore them, I get to the step where I can touch and hold the specific widget to put on the screen. Then it stops and a message comes up saying “Unfortunately, the TouchWiz home has stopped.” I tried restarting the phone and clearing the cache under the application manager but that hasn’t helped. Any advice? Thank you! — Liz

Troubleshooting: Hi Liz! This problem is often caused by corrupt data and caches and since the error message pops up whenever you add widgets to the Home screen, it is an issue with Touchwiz Home service. It can easily be fixed by following this procedure:

Clear Cache & Data of Touchwiz Home

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

“Use Touchwiz Home as Home” prompt keeps popping up

Problem: Hi, my new Samsung S5 has just had an update and ever since when I press the home key I get asked “Use Touchwiz Home as Home – Just once or Always. When I press Always it gives me a popup box which says Clear Defaults – go to App Settings – Default Settings/Applications – Clear – but when I go to Default Applications (which is set at Android System) and select Touchwiz Home button a message appears which says Press the home key to apply new default home screen but when I press the home key the original popup appears asking “Use Touchwiz Home as Home – just once or always”!

I am so frustrated! No matter how I try to select Touchwiz as Home Button it doesn’t work. It was fine up until today until the update happened. I’ve tried switching off and on, everything suggested online, nothing!

Please help. Thanks. — Rhonda

Troubleshooting: Hi Rhonda! This is what we’re going to do for this problem. Please try to follow the steps I outlined for you below:

  1. Boot your Galaxy S5 to safe mode
  2. Clear the cache and data of the Touchwiz Home service. Remember that this will reset your Home screens and will delete all widgets you may have set.
  3. Now go to App Settings > Default Applications > select Touchwiz Home > and apply.
  4. If you have other launchers installed, uninstall them as they often cause conflicts with Samsung’s Touchwiz interface.
  5. If all else fails, backup your data and perform master reset.

“Complete action using Touchwiz” prompt won’t go away

Problem: Hi droid guy! I hope you can help me with my problem because I’m actually freaking out right now. Every time I press the Home button on my device, there’s this error message that keeps coming out; “Complete action using Touchwiz.” Then, there are two options, Touchwiz Easy and Touchwiz Home. Whatever I choose, the error will still pop up every single time I hit the Home key. Why is this so? Do you guys know how to fix this? Oh, by the way, my phone is a Samsung Galaxy S5 and I think this problem started after I updated it to lollipop. — Roycie

Related Problem: Hello! I had a problem with my Samsung Galaxy s5 and no matter where I searched the internet, I couldn’t find a solution.

My phone has a problem where whenever I hit the home key, a message pops up asking whether I want to ‘always’ go to the Touchwiz home screen or ‘just once’, or if I’d rather use the Touchwiz Easy Home Screen. After clicking ‘always’, a message comes up that tells me to clear my default applications in the settings menu. I’ve done this tons of times, selected the Touchwiz home screen to be my default home screen, and still whenever I click my home button it still makes me go through the same process. All I want to do is go to the home screen when I click the button! Why is this not fixing the problem when I follow the instructions to clear and set my defaults?

I’ve even tried turning my phone on and off again and repeating the process as well as ‘wiping the cache partition’ with the reboot. Still nothing. I would be so grateful if you could please help me. Thank you! — Allie

Troubleshooting: Hey Roycie! Actually, this problem has become one of the most common issues with Galaxy devices that received an update to lollipop. It turned out to be just a glitch with the Touchwiz service. To address this problem, you just have to clear the cache and data of the service that handles the launchers.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap SetDefaultLauncher.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Touchwiz Home crashes when uninstalling apps

Problem: Hello Harold. Thank you for this great service you guys are doing. It’s good to get some instructions from experts. I have a very, very annoying problem with my Galaxy S5 that I would like you guys to look at. I get an error that says “Unfortunately, Touchwiz Home has stopped” every time I install an app. I can download/install apps from Play Store, can check my email, can play games, and can make phone calls and the error won’t come out. It just happens when I uninstall an app. It’s not really a serious problem but it’s very annoying especially that I have about 5 apps I don’t want to use anymore as they eat so much of my phone memory. Help! — Sally

Troubleshooting: Just like most of the issues I addressed in this post, yours is also just a minor glitch and you can fix that by following this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Personalization section.
  4. Touch Easy Mode.
  5. Now choose Standard Mode.

That’s it!

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send us your questions on our Android Issues Questionnaire. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Settings and TouchWiz Home that stopped on Samsung Galaxy Note 5 after Marshmallow, other related issues

  • Learn about the error messages “Unfortunately, Settings has stopped” and “Unfortunately, TouchWiz Home has stopped” that occurred on the #Samsung Galaxy Note 5 (#Note5) after the #Marshmallow update.
  • Have you been wondering why you can no longer sync your Facebook contacts with your phone? It’s because Facebook already retired such feature.
  • Note 5 alarm clock doesn’t go off anymore after the recent Marshmallow update. Learn how to troubleshoot the problem and fix it.
  • Media streaming keeps on stopping after the Note 5 got updated to Marshmallow.
  • Facebook app doesn’t bring the user to the actual posts or tags, user can’t successfully post on the wall, Calendar events don’t get saved, other issues.

Note-5-settings-has-stopped

The recent Marshmallow update for the Samsung Galaxy Note 5 sure did fix a lot of problems but it also caused some and one of which is the error message “Unfortunately, Settings has stopped.” If you get this error after an update, it’s more likely that some of the system caches got corrupted during the update process.

One of the problems we received is a bit more complicated as the TouchWiz Home also crashes aside from the Settings app. Read on to learn more about the problem and how to fix it. If you own a Note 5, there’s a chance you’ll encounter one of the problems I cited here.

For those who other issues, you may want to visit our troubleshooting page for we have already fixed a lot of issues with this phone. Find problems that are related or similar to yours and use the solutions or troubleshooting procedures we suggested. If they don’t work for you or if you need more help, you can always contact us by completing our Android issues questionnaire.

Q: “Can’t open Themes.  If I do it from settings (either way), I get ‘Unfortunately, Settings has stopped.’  If I do it by long pressing the home screen, I get ‘Unfortunately, TouchWiz Home has stopped.’  Never tried to open it before Marshmallow, so I don’t know if it worked before.”

A: You said you never tried to open both Settings and TouchWiz Home before the Marshmallow update but actually, every time you change settings in your phone or your apps, you’re already using Settings and every time you hit that Home button to bring you to the Home screen, you’re already using TouchWiz Home. So, if you never had these issues before, it could be that the recent Marshmallow update messed up your phone.

So, here’s what you need to do:

  1. Wipe the cache partition first because more often major updates may corrupt system caches. If it happens, then the phone may not operate normally with errors popping up here and there.
  2. Try booting your phone in safe mode if the problem remains after wiping the cache partition. This won’t solve a thing but it would give an idea whether or not your third-party apps are causing the problem.
  3. Lastly, if all else fails, perform the master reset to bring the phone back to its default settings. Of course, you need to backup all your data, remove your Google account and disable screen locks to make sure you won’t trip the Factory Reset Protection (FRP).

All you need to do is fix the Settings has stopped error and the other one will also be fixed.

How to boot Note 5 in safe mode

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Q: “I go to accounts under settings and (under Facebook) it says “”sync disabled”” or turned off or something. No way to turn it back on.

I’d like to sync contacts and contact photos if possible. Let me know if you’ve seen this. I followed some steps I found on here but with no success. Thanks! — Mike

A: Hey Mike. Such feature no longer exists as Facebook itself retired it. The company didn’t provide any explanation as to why a useful feature like this was taken out. It is, however, still possible to make the feature work but you have to make compromises because you need to manually install the version of Facebook that still supports syncing of contacts. Any version of Facebook that was released in the third quarter or earlier still has this feature. It’s up to you if you want to install dated app version.

Q: “I use my phone as my alarm clock.  Or used to.  But since the Marshmallow update, they don’t work if my phone is in “sleep” mode and hasn’t been touched recently.  If I’ve picked it up and touched it recently, it’ll go off, but otherwise, nothing.  Silent and no alarm.  I’ve tried multiple alarm aps and the same issue has happened. HELP!

A: It could be just a minor issue with the Clock app. The best course of action is to clear it’s cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Clock.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

If the above procedure didn’t work, then you should try deleting the system cache since it occurred after an update:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I believe this is as far as you go as the problem is not really that serious.

Q: “Before the update I was able to stream music and videos no problem now after the update I am having issues with streaming anything. It seems to be non existent. I play Pandora and it plays half a song then stops and buffers or shuts down completely. Even the purchased music I have ever on my Note 5 wouldn’t be played. Help me please!

A: As to your streaming issue, the first thing you should do is verify you have an active and stable internet connection. It is always a requirement whenever you stream media from the internet.

If your internet connection is good, try wiping the cache partition since the problem started after an update. If that wouldn’t do it, then you have to do the master reset:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Hope this helps.

Q: “Thanks for your help, love that you offer this. I have a few issues, and my phone is actually brand new, just bought it 2 days ago.

1). When I open Facebook to check my notifications, the list opens, but when I click on specific ones, it doesn’t open further to take me directly to the actual comment or tag. It simply deselects it in the list, but never opens so I can see it.

2). Also, sometimes when I try to make a post or share, it doesn’t actually post. It let’s me do everything from typing, tagging and uploading a pic, but when I click on post, nothing posts. It takes me back to my original news feed, but nothing posts.

3). Also, I love the virtual camera option. Would work wonders for my business. One of the many reasons I got the phone. However, I noticed you cannot share it in its virtual state. It gives you 2 options: share as video or image. Neither of which has the cool virtual view. Is there another app I can use that works similar to this that has shareable options, or is there a workaround for this one?

4). I use my calendar for many things, super important. But again, new phone. It allows me to type everything in from dates, locations, choose times, etc., I can even click save. But when it takes me back to the main calendar page after clicking save, nothing is there. Nothing saves. Quite odd. I think that is all for now, lol. Thank you again!

A: Hi. Such a lot of issues for a 2-day old phone. But anyway, the first, second and fourth problems may be caused by one issue–unreliable internet connection. I understand notifications come in but the app itself doesn’t bring you to the actual post, tag or comment. Also, whenever you make a post, it doesn’t go through. So, either the Facebook app has an issue or your internet connection.

The same goes for your Calendar entries. I bet you sync your calendar events to your online account and because your internet connection is slow or unreliable, the event you added won’t be saved online.

As to the virtual camera sharing, I haven’t seen any apps that offer the same but please do try to search through Google Play Store to see if there are some that actually work the way you want them.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Quick fixes to common Samsung Galaxy S6 Edge Plus firmware problems

Here are some of the most common firmware problems encountered and reported by #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) owners including the “Unfortunately, Touchwiz Home has stopped” error. Continue reading to learn more about these issues and how to fix them in case you’d encounter one in the future.

Galaxy-S6-Edge-Plus-initial-setup

To make it easier for you to know the problems I cited in this post, here’s the list of the topics…

  1. Galaxy S6 Edge+ can’t get past the verification stage after factory reset
  2. S6 Edge+ stuck on boot loop after a rooting process
  3. S Voice is acting up on the Galaxy S6 Edge Plus
  4. Ad instructing owner to download or install specific games
  5. Galaxy S6 Edge+ hangs a lot, performance is very slow
  6. Touchwiz Home has stopped error on Galaxy S6 Edge+

For those who have other issues, feel free to fill up this questionnaire and hit submit to contact us. We are always willing to help but make sure you provide all necessary details so we can help you better. You may also skim through our troubleshooting page and look for problems similar to yours and use the solutions we provided.


 

Galaxy S6 Edge+ can’t get past the verification stage after factory reset

Problem: Hello. I bought Samsung Galaxy S6 Edge Plus. Done factory reset. After when phone was starting again its a verification procedure. The problem is I cant pass a Gmail verification and can’t get in to the phone. Please help is any solution how can I pass it? Regards, Robert.

Related Problem: I have hard reset my phone to factory ….but the phone dose not recognize my gmail account and keeps refreshing me back to the same log in over and over …I have already changed my password on another phone on the recovery site and the phone still does not recognize my gmail or password….please help.

Solution: Just wait for 72 hours and you should be able to get past the setup stage. That’s the only way you can work around it.

S6 Edge+ stuck on boot loop after a rooting process

Problem: I attempted to root the phone, as I had previously done with all of my phones. It appears something went awry. I am trapped in the dreaded bootloop. Is there any way you can give me a stock firmware?

Answer: For boot loop cases that were caused by firmware-related issues, wiping the cache partition often fixes them. So try these steps first…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If this procedure couldn’t fix the problem, try doing the master reset at once. If that failed either, log on to SamMobile.com and search for the firmware of your phone.

S Voice is acting up on the Galaxy S6 Edge Plus

Problem: Hello. I had a question because my S Voice on my Samsung Galaxy S6 Edge plus keeps acting up. It keeps chirping or going off without me engaging it. It is a bit uncontrollable and unpredictable. I don’t want to turn it off or silence because I want engage from time  to time. What should I do to fix it? Thanks.

Solution: Just clear its cache and data to reset it to default settings. It should work properly after that, however, if the problem remained after that, it means the problem is not just with the S Voice but with the firmware itself.

The next thing you should do is check if there’s an available update or you can simply proceed with master reset. If the problem started just recently, this procedure is very effective:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Ad instructing owner to download or install specific games

Problem: While browsing, Play Store will randomly open, asking me to install specific games. Sometimes, it will redirect me to a website namely androdclean.net, saying that my battery is seriously damaged and needs to be repaired. I did a factory reset once but the same problem occurs.

Answer: They’re definitely ads and don’t be fooled by them. There might be an app you installed that carry these ads. Take time to inspect all installed apps and if you find something suspicious, uninstall it immediately.

Apps developed by reputable developers and companies often don’t contain ads. If they do, the ads are filtered and wouldn’t pop up to disrupt what you’re doing. As a rule of thumb, don’t install any app that’s being suggested by these ads as they bring more and more ads. The more they want you to install an app, the farther you steer away from them.

Galaxy S6 Edge+ hangs a lot, performance is very slow

Problem: Switches off randomly, phone hangs a lot although no application is running…overall very very poor performance.

Solution: I don’t know why your phone is acting up like this but I’m pretty sure it’s a firmware issue. Everything must be really slow in your phone and it might be impossible to backup your data, files, pictures, videos, etc. but try to back them up and then do the master reset. That should fix the problem.

Touchwiz Home has stopped error on Galaxy S6 Edge+

Problem: I’ve had my S6 Edge Plus for about 1-2 months now and really digging it. However I seem to have a issue with the lockscreen. About 1-6 times every day when I try to wake the screen, the touch buttons light up but the screen itself needs 10-20 seconds before I can unlock the phone (note that during this time I can’t hold my finger on the home button to unlock it either so its not just the screen being black but the entire phone freezing). Some of these times I noticed that “TouchWiz Home is not responding” has appeared and wondered if that could be the problem (?).  Any fix is appreciated, Thank you! Regards – Michael

Troubleshooting: You have two options here. First, you have to go after the Touchwiz Home service by clearing its cache and data. If that failed, then you have to do the master reset but make sure you made a backup of your data before doing that.

Clear cache and data of Touchwiz Home

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

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