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Touchwiz has stopped

How to fix Samsung Galaxy S6 Edge “Unfortunately, Touchwiz Home has stopped” error

In this post, I will address a problem that any Samsung Galaxy S6 Edge owner may encounter including the error message “Unfortunately, Touchwiz has stopped” and it’s variation “Unfortunately, Touchwiz Home has stopped.” Touchwiz is Samsung’s interface that comes embedded in the stock firmware of its high-end devices.

S6-Edge-Touchwiz-stopped

Other prompts you may also encounter that are equally annoying are “Complete action using Touchwiz,” which gives you two options: Touchwiz Easy and Touchwiz Home. There’s also the “Use Touchwiz Home as Home,” which allows you to set it just for once or always. Read on to know more about these problems and how to fix them.

For those who have different problems, visit our S6 Edge troubleshooting page where we list down every problem we address each week. There’s a chance we already addressed your problem before or other owners reported similar ones. Try to find related issues and use the solutions we suggested. If they won’t work, then fill up this form and hit Submit to contact us directly.

Here are the problems covered in this post…


 

“Complete action using Touchwiz” prompt keeps popping up

Problem: This problem just started with my Galaxy Note 5 and I don’t have a clue why it started to happen. Whenever I hit the Home button, there’s a prompt asking me to “Complete action using Touchwiz” and then it gives me two options to choose from: Touchwiz Easy and Touchwiz Home. I chose Touchwiz Easy first thinking the prompt won’t appear anymore but it did so I chose the second and the same thing happened. It may not be a serious problem as the phone still functions the way it should but it’s just super annoying and if you guys know how to get rid of it, please help me.

Related Problem: Hello, my name’s Yassi. I own a Galaxy Note 5 and it’s giving me a hard time since every time I press the Home button, I am being asked to choose between touchwiz easy and touchwiz home. What’s the difference between these two and what can I do to prevent the error from showing up again. Thanks guys.

Troubleshooting: This is a common problem with Samsung’s high-end devices or those that use Touchwiz as the default UI. Typically, this prompt shows if you changed the default launcher in your phone, however, there are always times when things glitch in the phone and perhaps, this is just one of those moments. Don’t worry, it’s easy to fix this problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the SetDefaultLauncher service.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Now hit the Home button again and you’ll be prompted to choose between those two options, choose Touchwiz Home and that would be it. I hope this helps.

Touchwiz crashes while moving icons to folders on S6 Edge

Problem: I want to re-organize all my apps and place their icons in folders based on their functions. I already tried it before but then there was a minor update which I downloaded a few days ago. After the update, I did a factory reset and reinstalled all my apps back. Now, when I move an icon to a folder, I am prompted with an error message saying “Unfortunately, Touchwiz has stopped.” Can you guys shed light on this issue? Why can’t I move apps now?

Troubleshooting: I think it’s an issue with the Touchwiz itself and the most common solution to this kind of problem is to clear the cache and data of the service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t work, perform a master reset and try to move icons to a folder without installing third-party apps yet. If you can do so without being greeted by the error message, then there’s a chance a third-party app is causing the problem. Try to install your apps but after the installation, move the icon to a folder until you find the app that triggers the error.

How to master reset Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge freezes shortly before Touchwiz error pops up

Problem: This problem occurs several times a day and it’s very annoying. My new S6 Edge keeps freezing and shortly after it has become active, the error message “Unfortunately, Touchwiz has stopped” pops up. Tried rebooting my phone countless times but the problem is still happening. I’m at a loss now and I need your help. Thanks.

Troubleshooting: While the error specifically mentions of an app or service that crashes, I believe there’s more to the freezing problem than the error is telling you. In fact, I believe the error is just the result of the freezes. The real problem is the performance of your phone because as you said, the phone freezes first and then the error shows up. Here’s what I suggest you do:

  1. Boot your phone in safe mode to observe if the performance would improve or if the error would still pop up.
  2. If there’s a significant improvement in the performance of your phone and no errors pop up, then I suggest you do the master reset. But don’t forget to backup all your data first as they will all be deleted. Just follow the procedures above on how to master reset your S6 Edge.

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

“Unfortunately, Touchwiz Home has stopped” error pops up

Problem: Hi guys. I hope you can help me with my problem. First off, my phone is a Galaxy S6 Edge, I bought it brand new and it’s still a couple of months old. It’s not rooted and not tampered in any way. The problem is that there’s an error that keeps showing up and it says “Unfortunately, Touchwiz Home has stopped” and since this problem started, all of my widgets got lost. How can I fix this?

Troubleshooting: The Touchwiz Home services in just one of the services that come embedded in Samsung’s proprietary Touchwiz UI. That said, it’s easier to fix this kind of problem because it’s basically just one service that crashes. Just follow these steps and the problem will be solved:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

“Use Touchwiz Home as Home” prompt keeps popping up

Problem: There is a window that pops up and it says “Use Touchwiz Home as Home” and then there are two options “Just once or Always.” I would always choose Always but it keeps coming back any time it wants to show up. My phone has been working fine but after an update, it started doing this. Can you help?

Troubleshooting: While updates are supposed to fix some problems, more often they’re the problem themselves. That’s one of the reasons why a lot of users are hesitant to download them. But anyway, try this procedure first:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If it failed and you have other launchers installed, uninstall them first and then follow this procedure:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the SetDefaultLauncher service.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If all else fails, backup your data and perform the master reset.

Touchwiz Home crashes when uninstalling apps

Problem: I can’t uninstall any of the apps I installed because if I attempted to do so, an error message would pop up. It’s about touchwiz that stopped working or something like that. There’s a couple of apps I want to uninstall but the error gets in the way. How to I uninstall apps without being greeted by the error?

Troubleshooting: The phone is in easy mode that’s why it’s acting like that. Use the standard mode to bring everything back to normal:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Personalization section.
  4. Touch Easy Mode.
  5. Now choose Standard Mode.

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

Connect with us

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How to fix “Unfortunately, Touchwiz Home has stopped” error on Galaxy S5

There are two variations to this problem. The first is characterized by the error “Unfortunately, Touchwiz has stopped” and the other by “Unfortunately, Touchwiz Home has stopped.”

This post will explain the differences between those two error messages. Yes, they seem similar but they’re not.

Galaxy-S5-Touchwiz-Stopped

So you could understand better, try to read the problems reported by our readers below. You surely will have a clearer idea how these problems occur, what cause them and finally, how to fix them.

After reading this post and your problem wasn’t resolved, then contact us at our Android Issues Questionnaire and we will look into your concern. However, we are asking you to provide as much details as possible. The more information you provide, the more accurate our troubleshooting guides and solutions are.

MUST VISIT: Samsung Galaxy S5 Troubleshooting 

Now, here are the problems addressed in this post:

  1. Touchwiz crashes while moving icons to folders
  2. Galaxy S5 freezes then Touchwiz error pops up
  3. Widgets lost, Touchwiz Home error pops up
  4. “Use Touchwiz Home as Home” prompt keeps popping up
  5. “Complete action using Touchwiz” prompt won’t go away
  6. Touchwiz Home crashes when uninstalling apps

 =====================

Touchwiz crashes while moving icons to folders

Problem: So I updated my Galaxy S5 to lollipop a few days back and so far, so good! One comment I can make about the update is that it messed my app categories. Prior to the update, I organized my apps according to their functions and placed them in folders. After the update, all apps were scattered and I have to re-organize them. So, I created folders like I did prior to the update but when I tried to move an app, an error pops up saying “Unfortunately, Touchwiz has stopped.” As a result, I haven’t organized my apps the way I want because of this. I don’t know why this is happening and I don’t have a single clue how to fix this. Can you help me, please? — Phil

Troubleshooting: Hi Phil! Apparently, the recent update messed up the Touchwiz service. Touchwiz is actually Samsung’s proprietary touch interface used in many of its high-end devices. It is embedded in the firmware itself and serves as the default interface.

With lollipop comes the new version of Touchwiz. During the update process, all caches and data used by the previous version should have been deleted but it seems like you have to do it yourself this time.

There are three things you can do to address this problem. The first is app-specific while the other two are general troubleshooting procedures.

Clear Touchwiz’s Cache & Data

Since the error specifically mentions Touchwiz being the service that crashes, the following procedure may just fix the problem for you.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK. [NOTE: All your Home screens will be deleted.]

Once you’ve successfully cleared Touchwiz’s cache and data, try to move app icons to a folder again and see if the error still pops up. If so, then proceed with wiping the cache partition.

How Wipe Galaxy S5’s Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the second procedure didn’t fix the problem, you have no other option but to perform master reset but don’t forget to backup all your data because they will be deleted.

How to Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 freezes then Touchwiz error pops up

Problem: Hi guys. After the update, my Samsung Galaxy S5 became really, really slow that it was impossible for me to use apps or even send a text. I rebooted countless times then the performance improved but there are still random lags and freezes. I really don’t have a clue what was happening at first but then an error message popped up after it froze; “Unfortunately, Touchwiz has stopped.”

Is there a fix to this problem? I need your opinion regarding this issue. Thank you! — Tamara

Troubleshooting: Hi Tamara! It’s good to know you were able to address the performance issues with your phone. But you know what, I think the Touchwiz error is somehow caused by some apps you installed in your phone.

The lagging and freezing that occurred immediately after the update was caused by apps; they need to be optimized to work well with the new firmware, Lollipop. Reboot will trigger the optimization process and that’s the reason why the device regained its performance after you rebooted it many times.

Let’s try to see if third-party apps have something to do with this problem. Try booting your phone in safe mode but following the procedure below:

How to Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone booted in safe mode, observe closely if the error still pops up. If so, then proceed with master reset, otherwise, just clear the cache and data of the Touchwiz service and update apps that need to be updated.

Widgets lost, Touchwiz Home error pops up

Problem: Hi, I’ve looked through your posts trying to find this problem, but haven’t seen it. It’s a minor issue, but pretty annoying. After updating to lollipop, I lost some of the widgets on my home screens. When I go to restore them, I get to the step where I can touch and hold the specific widget to put on the screen. Then it stops and a message comes up saying “Unfortunately, the TouchWiz home has stopped.” I tried restarting the phone and clearing the cache under the application manager but that hasn’t helped. Any advice? Thank you! — Liz

Troubleshooting: Hi Liz! This problem is often caused by corrupt data and caches and since the error message pops up whenever you add widgets to the Home screen, it is an issue with Touchwiz Home service. It can easily be fixed by following this procedure:

Clear Cache & Data of Touchwiz Home

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

“Use Touchwiz Home as Home” prompt keeps popping up

Problem: Hi, my new Samsung S5 has just had an update and ever since when I press the home key I get asked “Use Touchwiz Home as Home – Just once or Always. When I press Always it gives me a popup box which says Clear Defaults – go to App Settings – Default Settings/Applications – Clear – but when I go to Default Applications (which is set at Android System) and select Touchwiz Home button a message appears which says Press the home key to apply new default home screen but when I press the home key the original popup appears asking “Use Touchwiz Home as Home – just once or always”!

I am so frustrated! No matter how I try to select Touchwiz as Home Button it doesn’t work. It was fine up until today until the update happened. I’ve tried switching off and on, everything suggested online, nothing!

Please help. Thanks. — Rhonda

Troubleshooting: Hi Rhonda! This is what we’re going to do for this problem. Please try to follow the steps I outlined for you below:

  1. Boot your Galaxy S5 to safe mode
  2. Clear the cache and data of the Touchwiz Home service. Remember that this will reset your Home screens and will delete all widgets you may have set.
  3. Now go to App Settings > Default Applications > select Touchwiz Home > and apply.
  4. If you have other launchers installed, uninstall them as they often cause conflicts with Samsung’s Touchwiz interface.
  5. If all else fails, backup your data and perform master reset.

“Complete action using Touchwiz” prompt won’t go away

Problem: Hi droid guy! I hope you can help me with my problem because I’m actually freaking out right now. Every time I press the Home button on my device, there’s this error message that keeps coming out; “Complete action using Touchwiz.” Then, there are two options, Touchwiz Easy and Touchwiz Home. Whatever I choose, the error will still pop up every single time I hit the Home key. Why is this so? Do you guys know how to fix this? Oh, by the way, my phone is a Samsung Galaxy S5 and I think this problem started after I updated it to lollipop. — Roycie

Related Problem: Hello! I had a problem with my Samsung Galaxy s5 and no matter where I searched the internet, I couldn’t find a solution.

My phone has a problem where whenever I hit the home key, a message pops up asking whether I want to ‘always’ go to the Touchwiz home screen or ‘just once’, or if I’d rather use the Touchwiz Easy Home Screen. After clicking ‘always’, a message comes up that tells me to clear my default applications in the settings menu. I’ve done this tons of times, selected the Touchwiz home screen to be my default home screen, and still whenever I click my home button it still makes me go through the same process. All I want to do is go to the home screen when I click the button! Why is this not fixing the problem when I follow the instructions to clear and set my defaults?

I’ve even tried turning my phone on and off again and repeating the process as well as ‘wiping the cache partition’ with the reboot. Still nothing. I would be so grateful if you could please help me. Thank you! — Allie

Troubleshooting: Hey Roycie! Actually, this problem has become one of the most common issues with Galaxy devices that received an update to lollipop. It turned out to be just a glitch with the Touchwiz service. To address this problem, you just have to clear the cache and data of the service that handles the launchers.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap SetDefaultLauncher.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Touchwiz Home crashes when uninstalling apps

Problem: Hello Harold. Thank you for this great service you guys are doing. It’s good to get some instructions from experts. I have a very, very annoying problem with my Galaxy S5 that I would like you guys to look at. I get an error that says “Unfortunately, Touchwiz Home has stopped” every time I install an app. I can download/install apps from Play Store, can check my email, can play games, and can make phone calls and the error won’t come out. It just happens when I uninstall an app. It’s not really a serious problem but it’s very annoying especially that I have about 5 apps I don’t want to use anymore as they eat so much of my phone memory. Help! — Sally

Troubleshooting: Just like most of the issues I addressed in this post, yours is also just a minor glitch and you can fix that by following this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Personalization section.
  4. Touch Easy Mode.
  5. Now choose Standard Mode.

That’s it!

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send us your questions on our Android Issues Questionnaire. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge apps keep crashing, can’t download apps from Play Store, other app related problems

In this post, I will address some app-related issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge). The most common is the crashes, which is often characterized by errors like “Unfortunately, app has stopped.” In the first problem, the owner encountered the error indicating that Touchwiz (Samsung’s UI for its high-end devices) crashed and then other apps followed suit. Read on to learn more about this problem and how to fix it.

Samsung-Galaxy-S6-Edge-Bluetooth-Problem

 

For other problems, visit and browser our S6 Edge troubleshooting page where we put all issues we addressed. Find ones that are related to yours and use the suggest solutions. If they won’t work or if you can find issues related to what you currently have, then contact us. Just fill up this questionnaire here and hit Submit.

Here are the problems I addressed in this post…


Third-party and pre-installed apps crashing on brand new S6 Edge

Problem: Brand new replacement S6 Edge Phone. Even before installing any of the apps, I was getting the “Unfortunately, Touch Wiz Stopped Working” Error. Observed while watching the phone with no interaction or prompts: It appears to restarts itself. The icons would disappear for a second and then come back.

Installed Outlook. While attempting to setup an account I got the “Unfortunately, Outlook has stopped.” I was finally able to connect to my account. Now, whenever I try to read or compose messages it simply quits. Once in awhile I will get the  “Unfortunately” message.

Same deal with Garmin Connect. “Unfortunately, Connect has stopped.” And then it would simply quit out of it. Same deal with Facebook.

What I have already tried:

  • Taking it to the store and did the factory reset twice.
  • Replace the SIMS card.
  • Called warranty department, and I was told this was a known Android software issue and there is an update in the works.
  • Did all of the cache clearing default resets for touchwiz and all of the apps. Tried different Launchers as well. Home and Easy Home. etc.

So far nothing has worked.

Answer: It’s apparently a firmware issue and you have no other option but to have that unit replaced again. Your provider’s technicians have something to do about it as they’re authorized and have sufficient knowledge to flash the firmware in the device but since they don’t offer technical help, replacement is the only option left for you.

These devices were built in batches and it’s expected “some” units have defects out of the factory that’s why Samsung offers a grace period wherein the owner is eligible to receive a brand new replacement.

As for us end-users, there’s nothing we can do about it because if we attempted to flash the firmware manually and trip the Knox counter, you couldn’t claim warranty for your brand new phone.

Error retrieving information from server. [RPC:S-7:AEC M2IA-NCKS-MMXOK]

Problem: Can not install any new apps or apps I had on my recent phone. (Error retrieving information from server. [RPC:S-7:AEC M2IA-NCKS-MMXOK]).

Answer: This problem is account related and there’s not much you can do about it. However, if you have another Google account, you can set it up on your phone and use it to download apps. There were reports from owners who encountered this issue that removing the account in question and setting it up again will fix the problem, so it’s worth trying. But I advice you not to go further by wiping the cache and data of the Google Services Framework because that’s not gonna work.

Another good thing to do is call Google and report the problem and inquire about how long the problem will last. More often, Google representatives will give you an overview of the problem and ETA and you might even receive an email once the problem has been sorted out.

Galaxy S6 Edge Bluetooth connectivity with BMW 3 series unstable

Problem: Hi. My car a ’13 plate BMW 3 series, used to have a very stable and good connection with my S6 Edge, But after the last update the connectivity has become unstable, Calls now only last between 2-4min before the connectivity is lost, but the call is still on the phone and reconnects after about 30s. The contacts have now been removed from the car and it won’t sync them. My emails used to display on the car, but this functionality has gone. I need all of these functions for my work, and they used to be stable, but now they have been removed. Any ideas on how to get them resolved? Cheers, Howard.

Answer: Apparently, Howard, this is a Bluetooth issue and the recent firmware update to your phone may have brought new update to Bluetooth. The best thing to do is call BMW and inquire about new updates for the Bluetooth in your car. If there are no updates available for your car, then you will have to downgrade your phone to the previous firmware that worked well with your car. Doing so may void the warranty but I think it’s worth it.

Galaxy S6 Edge has issues with Flip Cover Control app

Problem: I downloaded and app called flip cover control, it’s supposed to activate and deactivate the phone when opened and closed. It worked the first few times then stopped. When I tried to uninstall it gives the option to deactivate, when I click that a message appears saying ‘this app is a device administrator and must be deactivated before installing’ so I don’t know what to do.

Troubleshooting: Just open the app interface and hit the toggle switch from On to Off to deactivate it. If that wouldn’t work, then force close the device by going to the application manager. Should it continue to give more problems, clear its cache and data, uninstall it and download a fresh copy from the Play Store.

Darker shades are pixelated after an update

Problem: I recently updated my phone to the android 5.1.1 operating system. I began the update at night then went to sleep, when I woke up in the morning the screen was looking all pixelated but only in the dark areas on the screen. For example when I was scrolling through Facebook I am able to see all of the colors on photos and videos exept for the really dark shades which just appear pixelated. I haven’t dropped the phone at all and this issue has only arisen since updating. I can send photos to people that look perfectly normal but it is only my phone on which they become pixelated. I was told wiping the cache partition might work, which it did for maybe an hour, then the issue started to occur again. Want to avoid the factory reset at all costs because it would take forever to put all my photos, apps and music back on there. Thank you.

Troubleshooting: I encountered an issue like this before and we didn’t do the master reset to fix it but we wiped the cache partition. So try this first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Maps won’t load and screen stays grey

Problem: When the apps go to the map portion, the screen appears to try to load the map with Google appearing in the lower left corner but no information shows, the map stays all grey. I have uninstalled and re-installed both apps with no change and rebooted the phone. 

Answer: It seems like your internet connection is really slow that it can’t load the maps. If, however, your connection is good and fast and you’re still having this problem, I suggest you do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

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