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How to fix Samsung Galaxy Note 9 delayed touchscreen response

The Samsung Galaxy Note 9 is undeniably fast and responsive. Thanks to its hardware specs it dubbed as the most powerful mobile device to date. However, we have readers who were complaining because according to them, their units seem to be a little delayed in executing touch commands.

Delayed touchscreen responses are minor issues especially if they’re not accompanied by freezes or sluggishness when opening apps and other functions. So, if you’re only experiencing delayed responses, then there’s always something you can do about it. Continue reading as this post may be able to help you one way or another.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.

What to do with Galaxy Note 9 with delayed touch screen response

This can be considered as one of the performance problems you may encounter every now and then but it doesn’t mean that it’s a serious issue. Most of the time, this kind of problem can be due to an app or two. You need to troubleshoot your phone to determine what the problem is. With that said, here’s what you need to do…

Solution 1: Perform the Forced Reboot

This will refresh your phone’s memory as well as reload all its apps and services. If the touchscreen issues you encountered are due to minor system glitch or firmware problem, then this is all you need to do.

  1. Press and hold the volume down button and don’t release it yet.
  2. While holding down the volume down button, press and hold the power key.
  3. Keep both keys held down together for 10 seconds or more.

This will reboot the phone like it normally does but it also refreshes the memory. After this, try to see if the touchscreen problem you have disappeared because if not, then proceed to the next solution.

Solution 2: Run the phone in Safe Mode

If the forced reboot didn’t fix the problem, then it’s possible that the issue is caused by a third-party app. You need to verify it first that’s why you have to run your device in safe mode to temporarily disable all third-party applications. Here’s how you do that:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If your phone’s response becomes normal while in this mode, then it means here’s an application that’s causing the problem. Find out which app causes it and uninstall it to fix the problem.

Solution 3: Wipe cache partition

There are times when the system’s cache get corrupted and when it happens, performance issues may occur. Issues like sluggishness and unresponsive touch screen may happen to your phone and to rule this possibility out, you need to wipe the cache partition. Here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone may take a little while to boot up after this, but once it becomes active, try to see if the problems are fixed or not.

Solution 4: Reset your phone

As long as there are no signs of physical or liquid damage, this kind of problem can be fixed by a reset. That’s what you need to do if everything else failed to fix it. However, before you do that, make sure to make a backup of your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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How to fix a Samsung Galaxy S9 with delayed touchscreen response, sluggish performance [Troubleshooting Guide]

The Galaxy S9 is by far one of the most sophisticated and best high-end smartphones to date. Aside from sporting a number of new advanced features and functionalities, the S9 is also powered by a Snapdragon 845 mobile platform that’s designed to support premium mobile devices that exceed the advanced users’ expectations.

However, it later turned out that even such a high-powered smart device gives into performance issues as what other smartphones encountered. Tackled in this post is a relevant issue regarding the Galaxy S9 that’s responding very slow to touch inputs. Such problem can either be attributed to software glitches, if not, hardware damage.

But before rushing to a service center, you can try some means to rule out software problems that might have inflicted slow performance on your Galaxy S9. Read on to find out what to do if ever you’ll encounter the same issue about having delayed touchscreen response from your Samsung Galaxy S9.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

First solution: Force stop/clear all background apps then soft reset your Galaxy S9.

Background apps that became corrupted and went rogue are usually the triggers. While keeping apps running in the background can benefit in terms of multitasking or reloading of same apps, there are some factors that can trigger these apps to crash or go rogue. If this happens, there is a tendency for the system functions to become affected. And this is when adverse symptoms including delayed touchscreen response begin to emerge. To clear this out, force stopping background apps is recommended. Here’s how it’s done:

  1. Tap the Recent Apps button on the left of the Home button of your phone. Doing so will show up a list of all running applications or apps you’ve recently opened and used but haven’t closed.
  2. To close individual apps, simply tap and drag the app to either edge of the screen. Alternatively, you can tap the X symbol on the upper-right corner of the app.
  3. To close all running apps at once, tap Close All at the bottom of the screen.

Once you’re done clearing background apps, soft reset/restart your Galaxy S9 to clear cache and temporary data from the internal memory. Doing so will likewise clear errant files that might have affected your phone’s performance speed. Here’s how to soft reset your Galaxy S9:

  • Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds. Then release both buttons when the phone reboots.

This won’t erase any contents and apps you saved on the phone’s internal storage, hence you don’t have to create backups beforehand.

Second solution: Install all pending app updates then reboot your Galaxy S9.

Errant apps, particular third-party apps can also be remedied by an update. This one of the main reasons as to why app developers are constantly rolling out app updates. If you’ve disabled automatic app updates on your device, then there’s a chance that you’ve missed some updates for your apps. In this case, you can check for pending updates for your apps and then install them manually on your phone. Here’s how:

  1. Swipe up or down from the Home screen to open the Apps menu.
  2. Tap to open the Play Store app.
  3. Tap the Menu icon (three lines) on the upper-left side of the Google Play main screen.
  4. Tap My apps & games.
  5. Navigate to the Updates tab to show any pending updates for your apps.
  6. To install the update, select the app and then follow the onscreen instructions to apply the new update.

After installing all pending app updates, go back to the Home screen then reboot your phone. It’s important to restart your device to ensure that all new changes from the recently installed updates are properly applied. Doing so will likewise prevent apps or the phone system itself from going rogue.

Third solution: Update phone software to the latest version available.

The latest software version released for Samsung Galaxy S9 is Android 8.0 baseband version G960USQS3ARG8. It was officially rolled out on the 17th of August this year and is already up for grabs via over-the-air. The new update contains security enhancements to address existing software issues. This update may be the key to fixing the problem on your Galaxy S9’s sluggish touchscreen response if it’s caused by some software bugs. If your phone is connected to Wi-Fi internet, then you can check for and install this update via OTA. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Select Software update.
  4. Tap the option to Download updates manually.
  5. Wait for your phone to check for updates.
  6. When it’s done checking, tap OK then select Start to instigate update download and installation.
  7. Once the update is completely installed, you will be prompted to restart. Tap OK to restart your phone.

You can also update your Galaxy S9 software from a computer. This would be an option if your device doesn’t have a stable Wi-Fi connection. To do this, you will need to connect your phone to the computer via USB cable then use the Samsung Smart Switch app to complete the entire updating process.

Fourth solution: Reset all settings on your Galaxy S9.

Invalid settings on the phone can also affect its overall functions and performance speed. If your Galaxy S9 started to respond very slowly after installing an update, then it’s possible that the update had automatically altered some settings and eventually resulted to some conflicts. To clear this out, resetting all settings on your phone can help. Doing so will clear current settings and then restore the defaults values. Any erratic configurations will therefore be discarded and so as its corresponding symptoms. Here’s what you should do then:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Select General Management.
  4. Tap Reset.
  5. Select the option to Reset settings.
  6. Tap RESET SETTINGS to continue.
  7. If prompted, enter your PIN.
  8. Then tap RESET SETTINGS again to confirm

Your phone will reboot automatically when the reset is finished. By then can start to configure option settings and enable necessary features according to your preferences.

Fifth solution: Wipe cache partition on your Galaxy S9.

Errant system cache can also be the main culprits as they tend to directly affect system functions of your device. Just like apps cache, system cache must also be cleared from time to time to prevent them from corrupting system data. To wipe cache partition on your S9, follow these steps:

  1. Turn off your phone.
  2. With the phone powered off, press and hold the Volume Up button and the Bixby/Home button, then press and hold the Power button.
  3. When the Android logo displays, release all three buttons.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. From the Android system recovery menu, press the Volume Down button several times to highlight wipe cache partition.
  6. Press Power button to confirm selection.
  7. Press the Volume Down button to highlight yes, them and press the Power button to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power button to restart the phone.

Unlike a factory reset, wiping cache partition does not delete your personal data stored on the phone.

Other options

Master reset can also be considered among the last options if the problem persists after exhausting all applicable workarounds and means to fix the problem Your Galaxy S9 might have some sort of fatal system errors that caused it to respond to touch inputs very slowly.

To ensure that this isn’t due to some sort of physical or liquid damage on the phone, consider taking a trip to a Samsung authorized service center nearby and have your device checked by an authorized technician for hardware damage assessment and/or repair.

For other options and official recommendations, you may contact your carrier or Samsung Support to report the issue. Be sure to let them know what exactly had transpired or how you ended up having such a dilemma on your Galaxy S9’s touchscreen response.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.