Archives for

touch screen not responding

How to fix unresponsive touch screen on Samsung Galaxy Note 9

Having an unresponsive touch screen on a premium phone like the Samsung Galaxy Note 9 would be nightmare especially if the phone suffered a drop before the problem started because it’s very much possible that the cause of the problem is a physical damage. However, not all touch screen issues are caused by physical damage as there are already instances wherein it’s just a result of a minor issue with the firmware or apps.

As the owner of the phone, you must do some troubleshooting procedures to determine what the problem is and what you need to do to fix it. In this post, I will walk you through in practically troubleshooting your Note 9 with an unresponsive display or screen. We will try to exhaust all possible solutions until we can pinpoint what the issue is all about. So, continue reading as we may be able to help you through this post.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 with unresponsive touch screen?

Here are the most practical ways you can do if your Note 9’s touch screen isn’t as responsive as it should be or one responding at all. Try to see what works for you…

Clean the screen – as the owner, you should be the first one to know or sense if the problem is serious or not. If your phone is powered on and everything is working properly except for the touch screen, then you can almost immediately conclude that the issue is minor and you may be able to fix it just by wiping it off with a dry, clean cloth. Aside from that, you must also make sure your hands and fingers are clean. Just washing your hands with clean water is enough and if the touch screen is still not responding after this, then move on to the next procedure.

Remove screen protector – if you’ve installed a screen protector before this problem started, then that could be the culprit and the best way to address that is to remove it. However, if there’s already an existing protector even way before the problem started, don’t remove it especially if it doesn’t have any scratches at all. Protectors nowadays are made for hardened glass and are tailored to conduct capacitive touches and it’s unlikely that they will cause a problem like this especially if it’s already installed even before the problem started.

Soft reboot your Note 9 – another possibility we need to look into is a chance that this problem could be due to a minor firmware issue or a problem caused by applications especially CPU-intensive game apps like Fortnite. More often than not if this is the case, a forced restart would be enough to fix the problem and this is how you do it: press and hold the volume down button and power key at the same time for 10 seconds or until the phone reboots. After this, observe your phone closely to know if the touch screen still malfunctions and if so, then try the next solution.

Run your phone in safe mode – this is to rule out the possibility that the problem is caused by some third-party apps and services. By doing this, you’re temporarily disabling all third-party elements in your phone and if the touch screen works perfectly while it’s in this mode, then it’s confirmed that the cause of the issue is a third-party. Find out which app it is and uninstall it to fix the problem.

Perform the master reset – you need to do this procedure if the touch screen is still unresponsive after doing the abovementioned procedures or while the phone is in safe mode. The master reset will delete all your personal files and data so if possible do your best to make a backup of your important files. If the problem continues to bug you after this procedure, then you must bring it back to the store or shop so that a technician can check it for you.

This is how you reset your Galaxy Note 9 after you backup your files:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix unresponsive touch screen on Android phones

An unresponsive touch screen on an Android phone or any smartphone for that matter could be just a result of a minor software-related issue or a serious hardware problem involving the screen itself. The gravity of the problem depends on how the issue started. Had the phone been dropped on a hard surface or got wet prior to the problem, then you can almost expect it to be a result of a physical and/or liquid damage.

However, if the touch screen stopped responding for no apparent reason at all, then it could be just a minor software issue that you may be able to fix on your own without any help from a technician or someone. So, if you have an Android device that has an unresponsive touch screen, continue reading as this article may be able to help you one way or the other.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

What to do if your Android smartphone has an unresponsive touch screen

The best thing you can do about this problem is to rule out the possibility that it’s just a problem caused by some software-related issues that’s why you need to perform the following troubleshooting procedures. If after the troubleshooting the screen is still unresponsive, then it could be an issue with the display itself.

Now, here are the things you can do about this issue…

Perform the forced reset procedure – before doing anything complicated, make sure to perform the forced reboot first as the problem could be due to a glitch in the system or some apps. The forced reboot is a simulated battery removal and your phone will always respond when it’s done. More often, it’s done by pressing and holding the volume down and power key together for 10 seconds or more. In other phones, you may only have to press and hold the power key for a minute.

Run the phone in safe mode – by running in safe mode, you’re temporarily disabling all third-party applications. We don’t know if one of them is causing the problem and this is one way to find that out. If the touch screen works while the phone is in safe mode, then it’s confirmed that one or some of the apps you installed is causing the problem. If this is the case, then you just have to uninstall the app that’s causing the problem. To reboot the phone in safe mode, you just have to turn the phone off and then press and hold the volume down and power key together for a few seconds.

Reboot phone in recovery mode and do the factory reset – a reset will rule out the possibility that the problem is just with the firmware but you cannot perform the reset via the Settings menu because the touch screen is apparently not responding. So, you will have to reboot your phone in Recovery Mode by using the hardware keys. Most of the time you will have to press and hold the volume up button and the power key together for a few seconds to be able to run the device in this mode.

If the touch screen is still unresponsive even after the reset, there’s a big chance that the problem is with the hardware specifically the display. You have to bring it back to the store or shop so that a technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.