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texting issues

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

  • Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
  • Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.
  • What to do if your phone can no longer send text messages after the reset.
  • Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Xiaomi-Mi-5-text-messaging-problems

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

  1. Reboot your Xiaomi Mi 5.
  2. Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
  3. You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

  1. Power on your Xiaomi Mi 5.
  2. Tap on Menu key.
  3. Select Settings.
  4. Scroll down to Backup & Reset option, tap on it.
  5. Tap Factory Data Reset and touch the Reset Phone option.
  6. Choose Erase Everything and agree with the warning.
  7. Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 text messaging problems that occurred after the recent update

Hey guys. In this post, I will address some of the texting problems sent by our readers who own #Samsung Galaxy S7 (#GalaxyS7) units. According to them, these problems started to occur after the recent firmware update, which of course, make us to believe the new firmware is somewhat faulty but that takes a lot of work to prove.

Samsung-Galaxy-S7-texting-problems-sms-mms

Based on the reports, however, many of the problems may be caused by misconfigurations, corrupt caches and/or data. App related problems should be treated differently than firmware issues as mostly, they’re minor and can be fixed by simply clearing their caches and data. As to the firmware problems, you may need to reset your device or do related troubleshooting procedures to fix them.

Read on to learn more about these problems and how to deal with them. For those who have other issues with their phones, make sure you visit our S7 troubleshooting page as there are already hundreds of existing solutions to problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. You may also contact us by completing our Android issues questionnaire in case you need more help.

Q: I can’t send mms. I used to not be able to send OR receive them, but after fixing my proxy settings I can now receive them just fine, but I can’t send them. I got my phone from Verizon in the US but now use an Australian carrier (vodafone) while abroad. The phone is unlocked, and I have put in the vodafone apn so my mobile data and everything is working, but when I try to send an mms it just says its loading and loading and eventually says “Sending failed.”

A: I understand you have to manually enter Vodafone’s APN into your phone for its mobile data to work but it seems like you must entered something incorrectly and it must be in the outgoing settings. There’s no other way to fix this but to re-enter the APN. Please note that an incorrect character or symbol like a period or comma will ruin everything so verify that you go the correct APN from Vodafone.

Q: Hi, so I have AT&T and my boyfriend has verizon. We text each other all the time, but after switching from my iPhone to the Galaxy I am not receiving his texts half the time. Sometimes they won’t come till hours later or a day later. He is the only one I have problems with and I don’t know if it’s me or him or just us . He recently got a new galaxy when I got mine . We can’t figure out how to fix it and I was wondering if you could help. The last apps downloaded were soundhound and my AT&T.

A: If you brought your phone number from iPhone to the new one, then it must be the iMessage that prevents the messages from getting transmitted. You need to de-register your phone number from iMessage or you may call Apple support to have them deregister the number for you. On the other hand, if it’s not about iMessage, then you should call you new provider and report the problem as it might be a network issue. Besides, there’s nothing much we can do about network-related issues.

Q: My daughter was messing with my phone. Now when I text, when I push the send button, it doesn’t send, or sends 2-3 minutes later. I also am getting notification beeps like I have a text or something, but when I look, there is nothing there. I don’t know what was messed with when she had it.

A: She may have changed some settings unknowingly and affected the texting function. It’s better you reset the Messages app first and see if that fixes the problem:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

As to the notification sound that plays without any messages, it’s actually the Notification reminder function that’s kicking off. Turn if off via Settings > Accessibility option.

Q: I use textra and over the last month i do not receive a lot of message from the girlfriends iphone. I send her a message and she gets it and if she replies I will get that message. Then if she messages later I won’t receive the message.

A: It’s difficult to determine what the problem is with this piece of information you provided. Besides, we don’t know if this problem happens every time or randomly. It might be an issue with her phone or yours. To rule out the possibility that it’s an issue with the app you’re using, I suggest you clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Textra.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Should the problem remain after doing the procedure, then try to reset your device. Do this after you backed up your data and files, of course.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem remains, then it might be an issue with your girlfriend’s phone.

Q: I’m currently overseas, and just recently I can no longer text/call through wifi with airplane mode on.  I still have Mobile data off, but when I exit surplus mode I receive the Roaming signal with bars.  Only then do my messages sending.  Otherwise they remained pending. I tried reseting, and using multiple wifi sources to no success.   Any help would be greatly appreciate.  It worked flawlessly the past two months.

A: The common misconception about Wi-Fi calling feature, which allows users to send/receive text messages and make/receive calls over Wi-Fi network is that the feature is not dependent on your account. Well it is. So, without proper provisioning on your provider’s end, Wi-fi- calling feature won’t work. I suggest you call your provider about it so they can give you advice on how to enable the feature if possible. There are eligibility and technical requirements you have to fulfill so your provide will be able to help you better.

Q: I have installed some others but uninstalled hoping it would fix the issue.Just had my phone do an update.Just a few days ago my phone stopped sending my pic texted. I even installed chomp and it worked for a little bit but them stopped.I have tried texted and nothing as the messaging app does Nadia.I updated profile and it says it’s been updated but the message says update available.

A: This might be an issue with the firmware caused by some corrupt caches. I personally encountered this problem before and wiping the cache partition may fix it.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

If this doesn’t work, then you need to backup your data and reset your phone.

Q: Hello! My Galaxy S7 will randomly resend picture messages or text messages sent to someone, and it does it to multiple people at a time. On another note, it will also recieve random messages previously recieved when the person I was talking to never sent it. My phone randomly started doing this and it is kind of annoying. Thank you!

A: It’s difficult to validate  your problem through the description you provided but try to boot your phone in safe mode and see if the problem still occurs while in diagnostic state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem occurs in safe mode, then try wiping the cache partition and doing the master reset should it continue to happen.

Q: I awoke this morning time  to discover with horror that two text messages I had sent days ago (4 and 3 days) were delivered at 1:30 am! One person responded thinking I was losing sleep over the exchange from earlier in the week.  Thankfully no message was sent to my boss!  I notice at the end of my messages sometimes it says “sent” or “delivered”. What’s the difference and is that related? How do I prevent this? Thank you.

A: It’s probably just the same problem as with the previous issue. So, try to boot your device in safe mode and see if it still does it and if so, wipe the cache partition and then reset if the problem persists. However, if the problem doesn’t occur in safe mode, then you need to find the app that’s causing it or reset your device. Backup your data before the reset.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix commonly reported Samsung Galaxy S7 texting problems (SMS & MMS)

  • Fixing an issue with the #Samsung Galaxy S7 (#GalaxyS7) stock text messaging app that don’t play the notification sound when messages come in.
  • Learn how to deal with a texting problem wherein the phone can’t send and/or receive text messages from certain iPhone users.
  • Galaxy S7 text messages get duplicated.
  • Troubleshoot an S7 that can send SMS but can’t receive can’t receive from some certain people plus other texting problems included in this post. 
  • Learn how to request free Android support from us.

Galaxy-S7-text-messaging-problems

Problems like Samsung Galaxy S7 can’t send / receive text messages, unable to download pictures, text notifications not working, etc. are among the most common issues we received since the release of the device. We, somehow, expected to receive more text messaging problems than any others considering it’s the most basic service in a phone and they’re often a lot of factors that may contribute to the occurrence of any of those problems.

Phone Accessories

As always, we are willing to extend our helping hand to resolve those issues. I will tackle some of texting-related problems in this post and answer questions sent by our readers. Continue reading so you’ll learn how to fix the following problems as it’s always possible you’ll encounter one of them in the future.

Before we go any further, for our readers who may be experiencing other issues, feel free to contact us by completing this form. Just tell us about your problem, how and when it started and other necessary details so we can help you better and provide you with more accurate solutions. You may also visit our S7 troubleshooting page to see if we’ve already addressed your problem.

Q: “I’m using Samsung’s text app and sound notification doesn’t work.  I have checked all settings and volume. Any suggestions?  Also the phone turns off and restarts by itself. It seems to happen more when using IHeart radio on the phone.

A: If you’ve checked every setting especially the volumes and you still can’t hear your phone play the text notification sound when you receive one, then it might be a firmware issue. It’s not that we don’t want to help you but a brand new and very expensive phone like the Galaxy S7 should have no issues during the first few months of use and since you’re already experiencing this problem, we suggest you contact your provider and negotiate a replacement. I am sure you don’t want to deal with that problem for two years, do you? However, before you actually do that, try resetting your phone first:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Doing so may fix the problem especially if it’s minor, it will also delete all your personal information to protect your privacy.

Q: “My Samsung will not send/receive texts from certain iphones, however will from other iphones. This just started. I have not done any updates or downloaded any new apps. Also my exchange email has stopped sending me notifications with new mail. I checked the notification/mail setting and notifications are turned on. Any assistance would be greatly appreciated!

A: As to the texting problem, I think the problem is on their end since your phone can receive text messages from and send to other iPhones. However, I want you to check if their numbers aren’t in the block list: open the Phone app and tap More, then choose Settings and touch Call blocking. Try to see if there are numbers under the Block list and if they’re the same numbers that you’re having issues receiving/sending text messages. If so, just unblock those numbers and everything will be good.

About your other problem, verify that you have an active internet connection and that you’re actually receiving new emails but not hearing the notification if one comes in. After that, try following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Email.
  3. Once inside the app, hit the Menu key in the top-right corner.
  4. Choose Settings and tap Manage accounts.
  5. Tap the email you’re having issues with.
  6. Scroll to ‘Notification Settings.”
  7. Make sure Email Notifications is checked.

If you’re still not hearing the notification when emails come in, try deleting the system cache since you said the problem just started:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, try to reset your phone.

Q: “Hi. I bought my phone 3 weeks ago and am having text problems. I was not receiving people’s texts but they receive mine. I found with some people if I text them then they can text me back. But others they receive my texts but I just don’t get theirs at all.

A: Assuming you didn’t use the same SIM card with an iPhone before and used iMessage, then there’s one thing you can do to know what the problem is–send a text message to your own number and if you can receive it, the problem is not with your phone but theirs.

Q: “Can only send MMS when mobile data is on. Previously I could send with data off and WiFi on.

A: Here’s one very simple principle when it comes to sending/receiving multimedia messages: MMS can only be transmitted via mobile data. However, some carriers support a feature that allows transmission of MMS via Wi-Fi, so call your provider and ask if it supports this feature. Or, you can just proceed to using Textra SMS app, modify its MMS setting to and tick Prefer WiFi option and try sending a picture message. If it goes through, then you’re in luck, otherwise, you really have to turn on mobile data for this service.

Q: “When I am using whatsapp my keyboard layout changes and I don’t get the option to start a new line(paragraph) when typing. On my galaxy s6 I could hold the enter button in at it would start a new line. Can anyone help me with this.

A: You’re right, there’s no key that allows you to start a new line when you’re in WhatsApp. However, the app has the option “Enter sends a message” that you can disable. Once disabled and you hit the Enter key, the cursor will start a new line. When you’re inside the app, head to Options > Settings > turn off “Enter sends a message.”

Q: “I can receive pictures through text messages  but I cannot send them through a text message.

A: It could have been more helpful if you include more information about it like the actual error message when the sending failed, etc. But anyway, since you’re receiving MMS just fine, I think it has something to do with the APN Settings. Call your provider and verify if your phone is using the correct APN.

Q: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.

A: When it happens, are you mobile or not? If you’re mobile, it might be a coverage issue as signal reception can be interrupted when in transit, although, it may still be a network issue even if you’re still. For this, you really have to call your service provider or carrier and troubleshoot with the representative because there’s always a chance that it’s an issue with the phone. Negotiate a replacement if the rep didn’t provide a permanent fix for it.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: Without changing any settings on your device, boot it in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that all third-party apps are temporarily disabled, try sending a text message to your own number and see if it duplicates. If not, then there’s one app (most likely a messaging app) that’s causing the problem. There are two options you can use to fix this issue–either to uninstall the app or turn off its notification. It’s your phone, so it’s your call which to choose.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that can’t send / receive text messages [Troubleshooting Guide]

Sending and receiving text messages are two of the most common functions a smartphone should be able to do without any issues. In fact, these two should be inseparable so that you can communicate properly without people you want to communicate to. Meaning, if you can send a text message, you should also be able to receive one and vice versa. However, we have received cases wherein users can send text messages but can’t receive and there are also others who can’t send out SMS or MMS but can receive just fine.

We have to look into this problem with the Samsung Galaxy A5 being the subject of our troubleshooting. Let’s try to consider every possibility and rule them out one by one until we can tell what the problem is why your phone can’t send and/or receive text messages. If you’re one of the owners of this device and are currently experiencing similar problems, then continue reading below as this post may be able to help you fix them.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot Galaxy A5 that can’t send text messages but can receive

Problem: Hi droid guy. I badly need your help because my phone is acting up. I don’t really send text that often but there are times when I have to respond to some messages from friends through text. Recently, however, my phone stopped sending text messages and I just don’t know what caused it or what the reason behind it. I’m sure I’ve never changed any settings that may have caused since I don’t change anything I don’t understand. Can you please help me out with this problem? Thanks.

Troubleshooting: More often, if the problem is with the sending of messages, it’s a network-related problem, although we have to verify your phone is properly connected to your provider’s network and is getting decent signal from the tower. We have encountered issues before wherein signal reception is the cause why the phone can’t send out text messages. The troubleshooting steps below are very practical and are drafted for average users like you.

Step 1: Make sure your phone is receiving decent signal from the tower

You really don’t have to do something fancy to know if your phone is getting good signal from your carrier’s tower; all you need to do is look at the status bar of your phone and find the signal indicator. As long as your phone has, at least, 1 bar of signal, it should be able to send text messages. If you can see an airplane icon beside the signal indicator, then Flight Mode is enabled. You have to disable that so that your phone’s wireless communication will resume.

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Airplane mode.
  4. Slide the Airplane mode Switch right to the OFF position.

Step 2: Try making a phone call to any number

If your phone shows it has good signal and that there’s no plane icon on the status bar, then this is the next thing you should do. It doesn’t fix the problem but very helpful in determining if the problem is with the network or not.

If you can make a phone call, then your phone is connected to the tower and is actually getting a signal but text messages don’t go through. In this case, it’s time to look at a different angle here because maybe it has something to do with the settings.

Step 3: Check for the Message Center Number

The Message Center Number is actually just a set of numbers that looks like a phone number. It’s used  by your phone to send text messages to your provider’s network. Text messages aren’t actually sent directly to the number you’re texting, they’re sent to the servers and from there, they’re sent to the number you’re communicating to. That is why the center number is very important. If it’s changed or deleted, your phone won’t be able to send text messages no matter what and this is how you check it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Tap the menu icon (3 dots on the upper right corner of the screen).
  4. Touch Settings.
  5. Now tap Text messages.
  6. Touch Message center.

If you can see a number in the field, try to verify if it’s correct. You might want to call your provider and ask for the correct center number or you can go online and google it. Do the same thing if there’s no center number in the field.

Step 4: Backup your files and data and then reset your phone

After verifying that the center number is correct, then it’s time to resort to the reset. It will bring your phone back to its factory default settings and it might fix the problem provided it has something to do with some inappropriate settings in your phone. However, you need to backup your files and data as they will be deleted during the reset process and after which, follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

After doing all this and your phone is still not capable of sending text messages, it’s time you sought assistance from your service provider.

How to troubleshoot your Galaxy A5 that can send texts but can’t receive

Problem: Hi guys. I’ve been following your blog for a few months now as I bought Galaxy A5 in February. I encountered a few hiccups since I got it but was able to fix them on my own. Recently however, I haven’t received text messages and I know that my friends and family would send messages daily. I’m not quite sure what happened to the phone but I just want to make it work again like before. What can I do?

Troubleshooting: Let’s try to troubleshoot this problem using some practical ways and since this is a troubleshooting guide, there’s no guarantee that we can fix this but please don’t let it stop you but doing something to try to fix the problem. That said, here’s what you need to do…

Step 1: Send a text message to your own number

You can send text messages but can’t receive so when you send a text message to your own number, it will be sent but then you may not be able to receive it but try it.

If the message is received, then you have no problem. I’m not sure if you’ve already done this or not but if you did and you didn’t receive the message, then there really is a problem.

Step 2: Check for available storage space in your phone

Text messages use very small amount of space in your phone’s storage so it’s almost virtually impossible that your phone will run out of space due to messages. However, if you’re fond of taking pictures or recording videos, you may not have noticed you already used up all your phone’s storage space. It is therefore, imperative you check your phone’s memory. Here’s how…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Storage.
  4. View the Available space value.

If the space is around 200MB or less, then our suspicion is correct. You to transfer some of your files to a computer or SD card to make some space. In this case, the moment you free up some space, you may start receiving text messages immediately. Please, also consider doing the following to free up some more space in your phone’s storage…

  • Delete unnecessary text messages (SMS) and picture messages (MMS)
  • Transfer pictures and media to a computer to remove them from the phone memory
  • Clear the browser cache, cookies, or history
  • Clear Facebook app cache
  • Manage applications. See section below
  • Delete the call logs

Step 3: Reset the messaging app as it might be just a glitch

After freeing up some space or if your phone still has enough storage available and this problem still happens, then it’s time to reset the messaging app. Sometimes apps may encounter some hiccups and various issues may occur including this problem. So, in this step, try to reset the messaging app by clearing its cache and data:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, send a text message to your own number to see if you can receive it this time. If still no, then move on to the next step.

Step 4: Run your phone in Safe mode and send a text to your number

If the problem still persists after clearing the cache and data of the messaging app, then it’s time to see if one of the apps you installed is causing the problem. You have to temporarily disable all third-party apps and try to send a text message to your own number. Reboot your phone in safe mode to disable all downloaded apps at once, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, send a text message to your own number and if you still couldn’t receive it, it’s time to go after the firmware. However, if the message is received in this mode, then you have to find which app is causing the problem and uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 5: Delete all system caches so they’ll be replaced

It’s now time to go after the firmware and the first thing you need to do is delete all system caches as some of them may have already been corrupted and that might be causing the problem. You need to run your phone in Recovery mode and wipe the cache partition, here’s how…

  1. Turn off your Galaxy A5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will take a little more time rebooting as it rebuilds the caches so wait for it to become active and then try to send another text message to your own number. If  you still can receive it, then it’s time you reset your phone.

Step 6: Do the master reset on your Galaxy A5

This is your last resort and probably the last thing you need to do before deciding to bring the phone to the shop or to your service provider. But before the reset, make sure you make a backup of your important files and data as they will be deleted. After which, disable the Factory Reset Protection so you won’t be locked out of your device.

How to disable Factory Reset Protection of your Galaxy A5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to master reset your Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 cannot download picture messages or MMS & other texting issues

More and more #Samsung Galaxy S7 (#GalaxyS7) owners are complaining not being able to send and receive text messages while others are having issues transmitting texts with attached pictures or #MMS. We’ve been receiving complaints from our readers each week about these issues and we’ve actually addressed them several times already but since there are still people who need our help, we just can’t stop.

Galaxy-S7-text-messaging-issues

So, in this post, I will address some of the text messaging issues we received including an issue with the Galaxy S7 that cannot seem to download a text message that has an attachment. The second problem is about group messaging. According to our reader, the recipient of his message is receiving it as a simple SMS and not as a group message.

Read on to learn more about the problems I cited here and how to deal with them. You may encounter one of them in the future so it’s better that you already know what to do just in case.

For those who have other issues, make sure you visit our S7 troubleshooting page as we’ve already addressed a lot of issues since the device was released. Find ones that are similar to yours and use the solutions or troubleshooting guides we provided. You may also contact us in case you need further assistance by completing our Android issues questionnaire.

Galaxy S7 cannot download a text message with an attachment

Problem: I purchased this phone on Saturday.  Sunday I received a text message with a 1KB attachment.  It would not download and kept giving an error message.  All the “helps” I could find online said to restart, delete previous MMS, clear downloads or reset it to factory setting.  I have nothing to delete and the dang thing has only been used for 28 hours!  So what can be done?!

Answer: Apparently, we’re talking about MMS here and there’s one requirement  before you can send/receive this kind of messages: mobile data. That being said, here are the things you have to do to troubleshoot this problem:

  1. Make sure mobile data is enabled in your S7. While others believe Wi-Fi is needed to send MMS, it’s not. Regardless whether you have a Wi-Fi connection or not, if mobile data is enabled, you should be able to send and receive text messages with attachments.
  2. If mobile data is already enabled, then it’s the APN that has a problem. To be able to connect to your provider’s mobile data network, there are settings that have to be set on your phone but more often, owners don’t know the correct settings but you can always visit your provider’s website to find the APN for your phone.
  3. If you don’t know how to set up the APN, then call tech support. I’ve been a tech support for wireless companies for years and this problem can easily be fixed if owners would call the hotline and ask for help. You will be walked through in setting it up on your phone.

I believe these are the only things you need to do to make MMS sending and receiving work on your device.

Recipient gets the text as a private message and not as a group conversation

Problem: When I reply to a group message, even when the group message button is checked, my message goes to a private message and it sends it more than once to that person. I can see on my phone that it is in my group message but that person cannot. On his end, it’s not on the group conversation.

Answer: Have you ever thought that maybe the problem in on his end? Because the way I see it, his phone wasn’t set to receive group conversations as group conversations. On your end, there’s only one way to verify if the message was sent as a sort of individual message or a group conversation and you already mentioned that it shows like the latter and that the setting for group conversation has already been ticked on your phone’s settings. It is therefore obvious the issue isn’t on your phone but his and I’m sorry we cannot just provide a solution for it for one obvious reason; we don’t know his phone.

 

Galaxy S7 slows down when owner sends and receives text messages

Problem: Hi. Thing is, when I am texting messages, my phone will get very slow, I can’t send message after message, like on iPhone, I need to wait for the 1st message to be sent and then write the other one. Also, if somebody is sending me messages one after each other my phone will freeze a little bit and won\t allow me to write ’til I have not received the message. I had the same problem with S5, still struggling to find a solution.

Answer: Text messages are sent in a matter of seconds provided you have a decent service coverage. The thing is if this thing has already been happening since day 1, then that’s the way the phone works and there’s nothing we can do about it.

I’m not sure how many seconds the phone freezes when messages are sent or received but if this problem started just recently, you may want to clear the cache and data of the messaging app you’re using. If that doesn’t work, then perhaps it’s time you reset your phone and bring it back to it factory defaults.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Owner can’t seem to scroll up when typing a text message on Galaxy S7

Problem: When typing a text, I am unable to scroll back up and read through the text before sending. I used to be able to review my text before sending on my GS5, but the GS7 doesn’t seem to allow review via scrolling back thru the text. Is there a setting or something that will allow this?

Answer: I’m not really sure what messaging app you’re using but if it’s the stock Messages app, then you should be able to swipe down on the text field itself to scroll up and review your message before sending.

There’s no special setting for it because it’s always enabled for convenience. If you really can’t scroll up and down by swiping on the text field, then it might be just a glitch with the app. With this, try to clear the cache and data of the Messages app. It might fix it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Galaxy S7 auto converts SMS to MMS with phone numbers appearing like email addresses

Problem: When receiving texts from certain people, who are in my contacts, it shows up as a phone number email address combo.  Like [email protected]  When it does this, it auto converts the message, no matter how small, to an mms message.  Then it will not let me respond directly, telling me there is a server error.  So i have to go out and then make a new text with their name on it. I use Metro PCS.

Answer: It seems like those messages have been sent to you as MMS and not just some simple text messages. Therefore, they are received as MMS and the contact information that appears is like the ones you’re seeing on your phone. We cannot control people if they want to send MMS to you instead of SMS. The only downside to this is that you cannot quickly reply but I think you can manage.

Galaxy S7 Messages app screen goes white and messages disappear

Problem: I recently have started having issues in my Samsung texting app. When I use an emoticon, and hit send the next screen goes white and I cannot see responses or even the text I sent. I have to close out of the app, and open it back up to see and/or send another text. I noticed this in the past week. I’ve tried to restart the phone a couple times, but it continues to happen.

Answer: Apparently, it’s not normal for the Messages app to do such thing and it can be just a minor glitch or bug in the app. I suggest you try to clear the cache and data of the app to see if that helps, if not, then you have to choice but to reset your phone but you need to backup your data and files before following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Galaxy S7 text messages aren’t organized chronologically

Problem: My received texts will show up before my last sent one. When I receive a response, it shows up as if it was received before my text sent. I hope that makes sense. So even though the last message in the conversation  was from some one else, mine reads as the last. It’s just not organizing the responses chronologically. 

Answer: It has something to do with the time and date in your phone. So, make necessary adjustments to them and make sure you choose the correct time zone.

Once you’ve made necessary corrections on the time and date, you will start receiving messages in their proper order, however, the messages you already received before you made the corrections will remain as is. It’s up to you if you delete them or not.

Galaxy S7 is receiving random picture messages

Problem: I get random picture messages. But I know the person did not send it, it is normally a picture I have seen before and screen shot myself or one that had been sent to me in the past. But the person my phone says sent it to me isn’t always the person I had the initial picture messaging with. A restart of my phone does not remove the message.

Answer: The thing is you’re the recipient and there’s nothing we can do if the phone that sends the message keeps sending you random picture messages…well, unless you blacklist the number. That, of course, isn’t practical if you’re in constant communication with the owner of the phone. Apparently, the problem isn’t with your device but the sender’s and we really can’t help if we don’t know the model of the phone. Perhaps you can tell that person to contact us so that we can provide solutions or troubleshooting guides.

Certain number can’t receive text messages from a Galaxy S7

Problem: I can receive text messages from my mother’s phone but she can’t receive them from me and it’s not an issue with text to any others.

Answer: Just like what I said in the previous issues, we cannot provide a solution if we don’t the phone we’re troubleshooting. Apparently, the issue isn’t with your S7 but your mother’s phone and it seems like she inadvertently blocked or blacklisted your number that any messages from you will be treated like spam and aren’t displayed in the inbox. Tell her to check her phone’s settings.

Galaxy S7 can no longer send text messages with attached pictures

Problem: I couldn’t figure out what Android version I have first of all,  but my problem is this,  I can no longer send a picture text unless I use the Samsung filled sharing and it’s driving me crazy,  I need to get step by step directions on how to solve this issue as I must be the village idiot,  I tried going in my phone looking how to enable Mobile data or check to see if it was enabled I can not for the life of me figure out how to do this,  could you please help,  my phone worked fine till this stupid last update,  thank you! — Theresa

Answer:  Don’t worry about the version of Android your phone is currently running, Theresa. It doesn’t actually matter because your problem is about mobile data that might have been disabled. To enable mobile data, follow these simple steps:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and touch Data Usage.
  4. Tap Mobile data switch to ON.

After you enabled mobile data and you still can’t send or receive picture messages, call your service provider as it has something to do with the APN settings. The representative will walk you through in setting it up on your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge Plus error “Unfortunately, IMS Service has stopped”

  • Learn how to troubleshoot the error message “Unfortunately, IMS Service has stopped” with the #Samsung #Galaxy S6 Edge Plus (#S6EdgePlus).
  • Understand the difference between the first error and “Unfortunately, com.sec.imsservice has stopped” and learn how to troubleshoot your device if it happens to you.

Galaxy-S6-Edge-Plus-IMS-Service-Stopped

There are two variations to this error message. The first is “Unfortunately, IMS Service has stopped” while the other is “Unfortunately, com.sec.imsservice has stopped.” The former tells about the IMS Service (it’s more of an app running in the background that’s responsible in making sure instant messaging works) while the latter speaks of a specific service com.sec.imsservice.

An app may use or call upon multiple services while being used. If it freezes or crashes, several services will be affected, which may also affect other apps, whereas if only a service crashes, the app that’s currently being used by the user will be the only one that’s affected, although some apps that run in the background and currently using the same service may also crash or lag.

In this post, I will tackle this very specific issue that seems to be haunting some of our readers. I will talk about these two error messages, which apparently are connected, and provide you with steps on how to deal with them or troubleshoot  your device in case one of them shows up.

But before we go any further, if you have other concerns with your Galaxy S6 Edge Plus, make sure you visit our troubleshooting page as we’ve already addressed many problems that were reported by our readers. Chances are we already provided a solution for it or there’s already an effective troubleshooting guide for it. Just try to find issues that are related to yours and use the solutions we suggested.

If you need further assistance, feel free to contact us by completing our Android issues questionnaire. Make sure you give us as much information as possible so that we can give you accurate solutions.

Fix “Unfortunately, IMS Service has stopped” error on Galaxy S6 Edge+

To give you a clear view on how this error occurs, here’s one of the problems sent by our readers that best describes this issue.

Problem: Hi! I bought the Galaxy S6 Edge Plus few months ago and installed apps that I’ve been using since I started using Android phones. It has been a great few months and then one problem, very annoying problem, started. I don’t have a clue as to what this problem is all about but I’m getting the error message “Unfortunately, IMS Service has stopped.” I never have done anything that I think would ruin or mess up my phone so I’m surprised to be getting this error. Can you please help me with it? Thanks. — Jerry

Troubleshooting: As I mentioned earlier, this error message speaks of the IMS Service and while it is specifically mentioned and that standard troubleshooting procedures would tell us to go after the app in question, it is wise to try to isolate the problem first considering IMS Service may also be used by other third-party apps especially ones that offer instant messaging features. That being said, try to follow the steps I’ve outlined below. See if they can help you fix it…

Step 1: Reboot your phone into safe mode

With this, we’ll be able to know if your third-party apps play a role in the crashing of the IMS Service. All downloaded apps and services will cease to run when the phone is in safe mode and if the error still shows up, then we can say that it could be one of the pre-installed apps that’s causing the problem or it’s a firmware issue itself.

However, if the error is fixed, then you should look for the app that might be the culprit. Begin your search with apps that have something to do with messaging. For instance, if you recently downloaded and installed a third-party messaging app, try disabling it, reboot your phone to see if that fixes the problem. Do the same for other suspected apps.

By the way, here’s how you boot your Galaxy S6 Edge Plus in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 2: Clear the cache and data of the IMS Service

Assuming the issue wasn’t fixed when you booted up your device in safe mode, it’s time to go after the app or the service itself. At this point,  you need to clear the cache and data of IMS Service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap IMS Service.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the error occurs when you open a specific app, then try to clear the cache and data of that app as well but make sure you backed up the data you have with that app as it will be deleted.

Step 3: Perform the master reset

After booting in safe mode and clearing the cache and data of the IMS Service and the issue still persists, you have no other option but to reset your device. This way, all third-party apps, data, settings, etc. will be cleared out. This procedure will also bring your device back to its factory defaults however,  you need to backup your files, data, pictures, etc. as they will be deleted.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The error message “Unfortunately, IMS Service has stopped” is a minor problem and it can be fixed by a reset. We just have to exhaust all possible solution to this problem before doing the reset in a bid to save you from the hassles of backing up your data and possibly losing your important files and data not to mention the hassle of building your phone up again.

Fix the error “Unfortunately, com.sec.imsservice has stopped”

We also did receive a few complaints from our readers who suffered this problem. Read the short message below to learn how this issue occurs:

Problem: My Galaxy S6 Edge+ seemed to have become slow with errors popping up here and there. I’ve resolved almost all of the problems except one; “Unfortunately, com.sec.imsservice has stopped.” This error shows up every time I open Contacts. It shows when I open the Contacts app from the app drawer; it shows when I try to find a contact to send a message to. I don’t know what’s happening with my phone so please help me.

Troubleshooting: In the problem cited above, the error shows up whenever Contacts app is opened so it’s possible that the problem is with the app and not just the service com.sec.imsservice. The thing is this problem often occurs whenever the firmware is updated but the owner didn’t mention if his phone was recently updated or not. In this case, it is still wise to boot the device in safe mode to isolate the problem just like we did in the first issue.

After the safe mode, you should try clearing the cache and data of the Contacts app or any other apps that you’re using whenever this error occurs. If the issue still happens after that, then there’s one thing you should try especially if you recently updated your phone–wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache partition and the problem still persists, you are required to do the master reset just like we did above.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy J2 Pro 2019 smartphone that cannot send or receive text messages (SMS)

Network problems, account issues, incorrect settings, faulty updates and software glitches are factors that can be deemed among the underlying causes of network-related issues including messaging failure in Android devices. That said, looking into each of these aspects is imperative when troubleshooting relevant issues. Highlighted in this context are generic solutions and suggested workarounds that can be used when dealing with a relevant issue on the new Samsung Galaxy J2 Pro (2018) smartphone, in which the device is unable to send or receive SMS or text messages. Feel free to refer to this walkthrough, when needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy J2 Pro 2018 that can’t send / receive text messages

Before you start performing any troubleshooting procedures, check and ensure that your device is getting a good signal, at least 1 stable signal bar will do. If your device is experiencing intermittent signal or signal drops, then you will need to deal with network problems or signal issues first. Once you’ve got that fixed, network functions should be up and working properly again.

If you can receive text (SMS) messages but cannot send, then verify and ensure that your account is in good standing. Some carriers would impose a soft disconnection or temporarily disables outgoing services including texting and calling functions for accounts with unsettled issues. To rule this out, call your service provider to verify your account status and if necessary, settle any account-related issues that needs to be dealt with.

And to make sure that the problem is not isolated to the messaging app you’re using, try to send SMS or text messages using other alternative messaging apps. If you’re using the stock app, then switch to third-party messaging app or vice versa.

First solution: Quit the messaging app then restart.

If this is just the first time you encounter problem sending or receiving SMS without any network problems or signal issues on your device, then most likely it’s just a random issue transpiring on the messaging app you are using. To rule this out, you can quit the app, restart your phone and then retry sending or receiving SMS messages. Here’s how:

  1. Navigate to Apps from the Home screen.
  2. Drag the screen to the left to access more Apps.
  3. Tap on Smart Manager icon.
  4. Tap RAM from the given options.
  5. Tap End All at the bottom of the screen to close all background apps including the Messaging app.

Restart your phone to refresh apps and phone system and then launch the Messaging app again to see if it is already working properly.

Second solution: Clear app cache and data.

Temporary files that are cached on the messaging app’s memory can become corrupted at some point and when this happens, functions of the app are likely affected. This is when your messaging app would start to act weird and adverse symptoms occur. To make sure this isn’t what caused you trouble sending or receiving text messages on your Galaxy J2 Pro 2018, clearing cache and data from the messaging app can help. Here’s how it’s done:

  1. Tap Apps from the Home screen.
  2. Navigate to Settings-> Apps menu or Settings-> Apps & Notifications-> App info, for devices running on Oreo operating system.
  3. Tap Messaging (or the name of messaging app in use).
  4. Tap Storage.
  5. Tap Clear Cache. This will wipe cached files from the Messaging app.
  6. If you want to clear data stored on the app like logins, saved games, and other Messaging data, tap Clear Data too.
  7. Tap OK to confirm.

Restart your device (soft reset) when the cache clearing is done to refresh the system and apps as well.

Third solution: Delete old and unwanted messages from your inbox.

Accumulated old messages in your inbox not only used up memory space but can also inflict troubles to messaging and other phone functions especially when they get corrupted. The same thing can happen if any of these messages embeds some malware. To rule this out, delete all old, unused and unsolicited messages and/or message threads from your inbox.

To delete certain messages in a conversation with some contact, open the Messaging app, then find and open the conversation you want to delete the message from. Scroll up to and locate the text you want to remove from the message thread. Long press on the selected message until the Message options appear. Then, tap the option to Delete message.

The selected message will then be removed from the message thread or conversation history.

To delete multiple messages thread or conversation, follow these steps:

  1. Open the Messaging app.
  2. Tap the Menu button to open the quick settings menu.
  3. Select Delete threads option.
  4. Mark all unused threads you want to delete or tap Select All.
  5. Tap the Delete button to confirm.

You can also set your device to automatically delete all messages when the maximum number of messages is reached. This option can be accessed through the Messaging app settings menu. Just locate and select the option to Delete old messages.

Restart your device when you’re done making changes to the message settings then try to see if that fixed the problem.

Fourth solution: Remove and reinstall the SIM card.

If you cannot send or receive text messages and that you’re getting error messages or codes pertaining to the SIM card or network, try to remove and reinstall the SIM card on your device. Aside from reseating the SIM card, it will also allow you to check for any visible signs of damage on the SIM card itself. It’s also an alternative way to refresh network functions of your device. Here’s how to remove and reinstall SIM card on your Galaxy J2 Pro (2018) smartphone:

  1. Power off your phone.
  2. With your phone turned off, remove the back cover.
  3. Then remove the battery.
  4. Pull the SIM card out.
  5. Check the SIM card for any visible signs of damage.
  6. If everything looks good, place the SIM card into the SIM card slot with the gold-colored contacts facing downwards.
  7. Insert the primary SIM card into the SIM card slot 1 and the secondary SIM card into the SIM card slot 2.
  8. Place the battery back in and then put the back cover.

When everything is put back in place, you can turn your phone back on. Wait until it’s booted up completely and then try to create and send a test SMS to see if it’s already working as intended.

Fifth solution: Reset APN settings on your Galaxy J2 Pro (2018).

Incorrect network selection can lead to network-related problems including failure to send text messages. You might have configured your network settings and mistakenly modified network options. As a result, incorrect operator/SIM service have been applied. To rule this out from the probable cause, you may try to reset the access point names or APN settings on your Galaxy J2 Pro (2018) to default values. Here’s how:

  1. Navigate to Settings-> Connections menu.
  2. Tap More networks.
  3. Tap Mobile networks.
  4. Select Access Point Names.
  5. Tap the Menu key.
  6. Then tap the Reset to default button.

To verify and ensure that you are using the correct APN settings on your device, contact your network service provider or carrier for more information.

Seek more help

If you suspect that the problem is attributed to a damaged SIM card like when you see any visible indications of possible damage to the SIM card like scratches or dents, then the problem is likely due to a bad SIM card. You may contact your carrier or network service provider to request a new SIM card replacement or other recommendations. It is recommended to contact your carrier before replacing the SIM card to make sure all your services are activated on the new SIM card. Carrier settings might also have to be updated.

Don’t forget to avail for warranties if your device is still eligible for either repair or unit replacement warranty.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you might want to check out:

Samsung Galaxy Note 5 text message notification sound no longer plays after the update

While many have anticipated the rollout of Android 6.0 #Marshmallow for the #Samsung Galaxy Note 5 (#Note5), there were users who got disappointed because instead of fixing existing issues, the new firmware brought about new problems not to mention changes to some settings and one of them is the messaging notification sound.

Galaxy-Note-5-texting-problems

Shortly after the update, many users complained that whenever text messages come in, their Note 5s no longer play the usual message notification sound even if the volume is set all the way up. There is a setting that needs to be checked first but if it’s already configured properly, then it might be an issue with the firmware.

Continue reading to understand more about the text messaging problems I cited in this post as well as learn how to fix them. For those who have other issues, make sure you visit our Note 5 troubleshooting page for we have already answered hundreds of questions and posted them on our website. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us through our Android issues questionnaire if ever you need further assistance.

Galaxy Note 5 no longer plays text message notification sound

Problem: No notification when receiving text message. Have checked all obvious settings and can find no problem. Help!

Answer: This problem isn’t new in fact it’s happening to other Galaxy devices and not just to the Note 5. Prior to the Marshmallow update, this problem used to be caused by some settings but there were users who reported that it also occurs even when all settings look correct. This, of course, suggests that it could be a firmware issues especially that it started to occur after an update. We need to troubleshoot your device to know and understand what the problem is all about and to learn how to fix or work around it. We cannot just discount the possibility that it’s caused by some settings in your phone so we’ll have to start from there. In order to make it easier for you, here’s our step-by-step troubleshooting guide:

Step 1: Verify the volume for notifications is turned all the way up

Everything that sounds off in your phone is managed by the device’s volume. It must be the first thing you should check. Remember that notifications have their own volume slider. While troubleshooting, it would be better to turn the volume all the way up just to make sure the device will sound off.

Step 2: Make sure Messages notifications aren’t blocked

Marshmallow can block apps notifications and more often than not when this problem occurs, it’s the Messages that’s blocked. Try to see if you can fix the problem by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings to open it.
  3. Touch Sounds and notifications.
  4. Under the Notifications section, tap App notifications.
  5. Scroll to and tap on Messages.
  6. Now feel free to Unblock notifications for the app.

Step 3: Delete the system cache or wipe cache partition

If the second step failed to fix the problem, then it’s time to go after the firmware considering the fact that the problem started after an update. You may have already accumulated a lot of files and data in your phone and I’m sure it’s a hassle to back them up. So, the next thing you should do is try to wipe the cache partition. It’s almost like the reset only that it’s the system cache that’s being deleted and the phone can create new ones that work perfectly with the new firmware. Follow these steps to wipe the cache partition:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Perform master reset

After you’ve deleted the system cache and the problem still persists, then it’s time you did the master reset. But before you follow the steps below, make sure you backup all your data and files first as they’ll all be deleted:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I am certain the problem will be fixed after this.

Galaxy Note 5 cannot send group texts

Problem: The issue that I’m having is with the texting, where I send one to a number and then it splits the messaging into two different threads for example I have one with my friend Moses and the other thread with Moses, Carlos son don’t know how to stop this from happening would appreciate any help on this problem.

Answer: In other words, you want them to be in a “group conversation,” right? There’s a setting for that…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Go to More settings, then Multimedia messages.
  5. Enable Group conversations.

This should enable group texting on your phone. Meaning, if the device detects there are more than one recipient in the contacts field, the message will automatically be converted into a group conversation. However, mobile data is required. So make sure mobile data is enabled for it to work.

Galaxy Note 5 doesn’t show messages details on lock screen

Problem: When I receive text messages my phone is no longer telling me who the messages are from. It simply says “Messages” and “new message” below whereas previously it would show me the contact information. I have tried restarting my phone and clearing the cache and it has not fixed the issue. Thank you in advance.

Answer: It’s just a matter of setting up your phone on what to display on the lock screen. You can set certain applications–in this case the Messages–to limit the amount of notification information displayed on your lock screen. Here’s how:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Device.
  4. Tap Sounds and notifications.
  5. Tap App notifications.
  6. Scroll to and tap Messages.
  7. Tap the slider next to Hide content on lock screen to enable the feature.
  • For most applications, you have to enable Block Notifications to block notifications, sounds, and vibrations alerts.
  • To push the app’s notifications to the top of the list on your lock screen and notification panel, you may turn on Set as priority feature on your phone.

You may also want to do the following:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Turn on Notifications and make necessary changes.

I hope this helps.

Changing Font Size in Galaxy Note 5

Problem: While inside a text conversation, I used to be able to use my volume rocker keys to increase or decrease font size. I can no longer find that option anywhere. There is one option inside the Messages settings but it enlarges the fonts in the list of conversations, not inside the convo itself.
I can see the option Messages > Settings > Display > Change Font Size > Use the Volume Key to change the font size on my husband’s Note 3 and he is on Android 4 (I my Note 5 is on Android 6). This is driving me crazy! Thanks!

Answer: This is just one of the features or functions Samsung took away. To adjust the font size, you need to go to Apps > Settings > Display and wallpaper > Font > and use the slider to choose the size.

Note 5 Messages app won’t open after the update

Problem: After updating my phone the message app will not open and when using the phone it will automatically restart itself.

Answer: It might be just an app problem so try to clear the cache and data of the Messages app first:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then boot your phone in safe mode and see if the app opens there. Here’s how you boot in safe mode:

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

Should the problem remain, back up your data and files and reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J7 that can’t send / receive SMS and MMS messages[Troubleshooting Guide]

  • Understand why your #Samsung Galaxy J7 (#GalaxyJ7) can no longer send and/or receive text messages or #SMS and learn how to troubleshoot it in a bid to fix the problem.
  • Learn more about your device that won’t send/receive picture messages or MMS and what you need to do in order to fix it.

galaxy-j7-front-view

Text messaging (#SMS or Short Message Service) is among the most basic feature you can find in any mobile phones. In fact, basic phones can send and receive SMS without much of a problem that is the reason why many “smartphone” owners get disappointed easily when their devices fail to transmit their texts. The same is true with the new Samsung Galaxy J7, a mid-range device with really impressive specs and features. But these things can easily be forgotten when owners encounter recurring issues.

Another problem that many smartphone owners may encounter is with the MMS (Multimedia Messaging Service). It is a more advanced text messaging service as it requires internet connectivity through mobile data network for the messages to be sent and received. Users may often complain about not being able to send / receive picture messages or texts with attached files.

So, in this post, I will tackle these issues and walk you through in troubleshooting your Galaxy J7 to see if we can make it work again. While we only suggest things or procedures that are safe for both your phone and data, unexpected things can happen during the process so please proceed at your own risk.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

Troubleshooting Galaxy J7 that won’t send / receive SMS

When it comes to SMS, there are a few things you have to consider to determine what causes the problem and whether or not you can do something about it. Follow our step-by-step troubleshooting guides below to try to fix the problem you might have with your J7.
Fixing Galaxy J7 that can’t send SMS

Among the things you have to consider when your phone can no longer send a text message are the following:

  • Account standing and credit
  • Signal strength
  • Changed settings
  • Messaging app problem
  • Firmware issues

Based on these things, here’s what you need to do:

Step 1: Power-cycle your device

If it’s the first time the problem occurred, reboot your Galaxy J7 first. Glitches happen all the time and not being able to send SMS is just one of the results. Don’t do anything complex yet, instead, try to restart your device. Once the phone is up and running, compose a test message and then send it to your own number. If you can receive it, then it was sent successfully. Problem solved!
However, if the test message didn’t go through, then continue troubleshooting your device.

Step 2: Check the signal bars

The phone must be connected to your provider’s cellular network to be able to send and receive SMS and the signal indicator on the top-right portion of your phone’s display says it all. If it shows there’s only one or two bars of signal, it could be reason why the phone cannot send the message as it will take too long for the device to transmit it to the point that the system will cancel the process.

Of course, if you’re in an area with bad reception, you should consult your provider as it often has a solution for such problem. In this case, also, it may not be the first time the problem happened so at this point, you should already know what the problem really is and who to turn to to work around it.

However, if the phone shows there’s a decent signal reception and you still can’t send SMS, then the next step may give you an idea what to do.

Step 3: Check the Message Center Number

When it comes to sending text messages, the Message Center Number is as important as the signal because without it, the phone cannot transmit the text message despite having excellent signal. So, try to check if your device still has the number and if it’s correct. Follow these steps to verify:

  1. From any Home screen, tap Messages.
  2. Tap the MORE icon.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. View the number under Message center.

If you can’t find a series of number in that field or if there is one but you don’t know if it’s correct or not, try to google your provider’s center number and enter it on your phone. Or, you may call your provider and ask about it.

Step 4: Reset your phone’s messaging app

After verifying that your device has the correct Message Center Number, it’s time to go after the messaging app you’re using. If you’ve installed one from the Play Store, then try disabling or uninstalling it and then re-enable Messages. After that, try sending a test message to your own number and if the problem persists, try these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

To uninstall an app, here’s what you have to do:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 5: Perform Factory Reset on your Galaxy J7

If steps 1 through 4 failed to fix the problem, then you have left with no other choice but to reset your phone, however, before doing it, make sure you backup all your important files and data as they’ll all be deleted. Then, follow these steps to do the reset:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

Step 6: Call your provider’s tech support

Actually, you can do this before the first step. The reason why I intentionally placed it at the end of the guide is because, you may have to wait several minutes on the line for the rep to pick up your call and may just be told to reset your phone. But since everything failed, it’s time to pick up your phone (the other phone) and call tech support.

Fixing Galaxy J7 that can’t receive SMS

If your phone can send out text messages but can’t receive them, here are the things you need to consider:

  • Storage left on your phone’s internal memory
  • Incorrect time and/or date
  • Messaging app crashing
  • Firmware issue

Based on these things, here’s what I suggest you do to try to fix the problem:

Step 1: Send a test message to your number to verify

As soon as you suspect your phone’s not receiving text messages from friends, verify immediately if your suspicion is true by composing a text message and sending it to your own number.

If you can receive you own message, then there’s nothing wrong with your phone, maybe your friends haven’t responded to your messages yet.

However, if the message did go through but your phone didn’t receive it, then continue with your troubleshooting.

Step 2: Reboot your Galaxy J7

There’s always the possibility that it’s just a minor glitch in the system. So, before you do some complex troubleshooting procedures, make sure you reboot your phone first. It’s safe and easy to do but very effective in fixing issues that happen without apparent reason.

Step 3: Check the how much storage is left

Text messages are very small in size but if you have hundreds of them, they sure will take up some storage. So, check if your phone still has enough storage left because if not, then the reason why you can’t receive text messages is because your device cannot download them. Remember that text messages are saved in your phone’s internal storage. So, in this case, try to transfer your files, data, pictures and some apps to your microSD card to free up some space in your phone’s internal storage. After this, the messages should be received.

Step 4: Check the Time and Date of your phone

If your phone played the message alert tone and you can’t find the message anywhere, then your phone may have set with a wrong time and/or date.

You may set your device to use the automatic time and date or you can just set the correct one. After this, the messages that were received will still be arranged the same way but new ones will surely be arranged in chronological order and are easier to find as they will be visible immediately when you open your inbox.

Step 5: Clear cache and data of messaging app

Whether you’re getting an error message or not, it’s recommended you clear the cache and data of the messaging app to reset it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Step 6: If all else fails, do the Master Reset

In the first problem, I suggested you do the Factory Reset but in this case, you should do the Master Reset. It’s basically just like the typical reset but it also reformats both the cache and data partitions and gets rid of possibly corrupt cache and data.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope this helps.

Troubleshooting Galaxy J7 that won’t send / receive MMS

As I said earlier, MMS is a bit more complicated than SMS but it’s actually easier to fix problems that have relations to mobile data or internet connectivity. In the first problem, there’s a separate guide for problems with sending and receiving SMS but for this issue, there will only be one. If your J7 cannot send an MMS, it is most likely not be able to receive one. So, here’s what you need to do:

Step 1: Reboot your device

If it’s the first time that your phone didn’t send or receive MMS, then just reboot it to rule out the possibility that it’s just a minor system glitch. Minor glitches in the system or hardware can easily be fixed by a simple reboot so it’s worth doing it. After all, it’s safe and easy to do.

Step 2: Make sure mobile data is enabled on your J7

When it comes to MMS, mobile data is everything. While there are apps that may allow you to send picture messages over Wi-Fi, mobile data is still the default medium in sending multimedia files as part of a text message. Therefore, make sure that it is enabled or turned on:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Data usage.
  4. Slide the Mobile data Switch to the ON position.

After you’ve made sure mobile data is enabled and you still can’t send and receive MMS, then try the next step.

Step 3: Check your phone has the correct APN

If the SMS service has the Message Center Number to transmit byte-size texts, the MMS use an Access Point Name (APN) to connect to the mobile data network and transmit bigger data. Therefore, make sure your phone is properly set with correct APN. Here’s how you check the APN settings:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. If available, tap the T-Mobile US APN (the bullet point fills with green). If not available, tap
  6. the Menu key, and then tap New APN. Note: To reset your APN settings, tap the Menu key and then tap Reset to default.
  7. Verify and update the settings for the Data APN.

If you don’t know the correct APN, you better call your provider and ask for it or use google to find it online.

Step 4: Reset your phone and set it up again

After you’ve verified everything on your phone and you still can’t send and receive MMS, then it’s time to reset it. After the reset, setup your phone again and verify the settings. You may also call your service provider and as the rep to help you set up your device at the same inquire about the status of your account.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that his troubleshooting guide can help you fix your Samsung Galaxy J7 that won’t send and receive text messages and MMS.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

How to fix Xiaomi Mi 6 that cannot send text (SMS) messages [Troubleshooting Guide]

Aside from mobile entertainment, smartphones are tagged among other daily requisites by many people especially when it comes to the purpose of communication. With smartphones, anyone can do business and other personal transactions anytime and anywhere for as long as network signal is available. But then again, regardless of how advanced mobile communication technology is, the system is still susceptible to problems.

In fact, relevant complaints have been raised by a number of smartphone users including Xiaomi Mi 6 about an issue in which the phone cannot send text messages or SMS. For some reasons, the device is prompting them with certain errors and is not able to send SMS. What causes this problem to occur and how to fix it? Read on to learn the answers to these questions.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our Xiaomi Mi 6 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Possible reasons why your Xiaomi Mi 6 cannot send text messages or SMS

Majority of texting issues in mobile devices are software-related. In some cases, the problem is isolated to an application like the messaging app in use gets corrupted or acting weird after installing an update. There are also other instances wherein the problem lies within the network system like when the network is currently unavailable and other signal issues. Note that messaging services rely on the network system so if something goes wrong with the network, outgoing services including SMS and MMS messaging are likewise affected. Account issues are also among other factors to consider when dealing with similar issues. Service providers usually implement a soft disconnection to problematic or delinquent accounts. During this state, outgoing services like calling and texting are temporarily become unavailable. Incoming services are not affected though so you still can receive incoming calls and text messages on your device. For outgoing services to resume, you will need to contact your service provider and settle whatever account issues you may have.

Unless the problem started after your phone got wet or was dropped, you can rule out the possibility of hardware damage causing texting problems to occur on your Xiaomi Mi 6. Otherwise, physical or liquid damage can be deemed among the culprits.  

Potential solutions and workarounds to deal with SMS problems on Xiaomi Mi 6

Outlined below are generic solutions to problems with sending text messages on a Xiaomi Mi 6 device. These methods are based on probable causes. As much as possible, try to determine the root cause of the problem in order to save time and effort in doing unnecessary troubleshooting methods.

Be sure to test your device after completing each method to determine if the problem has already been fixed and that your Xiaomi Mi 6 is able to send text message or SMS.

Step 1: Perform a soft reset (reboot) on your Xiaomi Mi 6.

Restarting a device can help rectify minor software glitches or apps malfunctions. So be sure not to miss doing it whenever something goes wrong with any of your device’s functions like texting failures. A soft reset is done by turning the phone off the usual way you do, leave it off for at least 30 seconds and then turn it back on. It’s a simple yet effective process when dealing with minor software issues in mobile devices. No data will be affected in the process, so it’s safe.

Step 2: Check your network status.

Network outages are among the factors that can interrupt texting,calling, and other network functions on any device. If the network is unavailable any of these services is also not working. Check your phone and make sure that it has active network connection and receiving good signal. The signal bars or network indicator on the status of your device will serve as hint in this case. If you’re getting no service, no signal, or other network issues, you need to deal with network problem first in order to get your phone’s texting functions back to work normally as intended.

Step 3: Verify and ensure that the Message Center Number (SMSC number) is correct.

Many people are not aware that these numbers do exist. Message Center Number are comprised of a special set of numbers assigned to your device for it to be able to send or receive text messages through your network. If this number gets deleted or changed on your device, then most likely you’ll have trouble sending or receiving text messages. Update installation can change these numbers o your device without you even knowing. This is one of the reasons as to why texting errors surfaced among other post-update issues in smartphones. These numbers can likewise be changed after performing a factory reset. You need to call your service provider to verify this information.

Step 4: Clear cache and data from message app

Considering the possibility that the problem is isolated to the messaging app that you are using, clearing the app’s cache and data can help rectify the glitch, remove corrupted contents or broken files, and get the app back to work normally again. You can clear the data and cache for your apps through the Application Manager on your device. Here’s how:

  1. Navigate to your phone Settings.
  2. Tap Installed apps.
  3. Tap All tab.
  4. Find the messaging app you want to clear its cache and data.
  5. Tap the desired app.
  6. On the App Info screen, tap the option to Clear data/Clear cache.

Important note:

Clearing the app’s data will erase your data from the app including login credentials like username and passwords. Be sure to take note of this information before you proceed.

Step 5: Boot into Safe Mode and diagnose third party app.

Booting into safe mode can help you isolate the problem and determine whether it is triggered by third-party apps or services. Third-party services are temporarily disabled in this state so it will be easier for you to do so. Create a test message to send to your own number while in safe mode. If you can send and receive the message, then the problem is triggered by a third party application. Here’s how to enter Safe Mode on your Xiaomi Mi 6:

  1. Turn on your phone.
  2. Press the Power button for a few seconds and then release the button when the menu screen appears.
  3. Tap and hold the Power Off option on the screen until the Android Safe Mode label appears.
  4. Select the option to reboot into Android Safe Mode.
  5. When finished, you will notice a dedicated watermark on your screen, letting you know in which environment you are now on.

If the above method won’t work for you, then consider this alternative method to boot your Xiaomi Mi 6 into Safe Mode:

  1. Restart your Xiaomi Mi 6.
  2. When it initiates the reboot sequence, start tapping on the menu button until the Lock screen shows up.
  3. If you see Safe Mode label, then it means your device is already running in safe mode.

Create a test message (SMS) and then try to see if you are able to send and receive the message while in safe mode. If you can, then you may need to uninstall the most recent app you’ve downloaded as it is likely the one that is causing conflict.

Last resort: Factory reset.

If none of the aforementioned procedures is able to fix the problem and that your Xiaomi Mi 6 is still unable to send SMS or text messages, then you may consider resorting to a factory reset at this point. It is possible that the problem is caused by some serious bugs or system glitch that can only be rectified by wiping the device. Doing so however will delete all personal information stored on your phone so be sure to backup your device beforehand. Here’s how a factory reset is done on your Xiaomi Mi 6 device:

  1. Turn on your phone the usual way you do.
  2. Navigate to the Main menu
  3. Select Settings.
  4. Go to Backup and Reset section.
  5. Select Factory Data Reset.
  6. Tap Reset Phone. Doing so will open a pop-up menu containing a reset warning.
  7. Read and review the message then select the option to Erase Everything.

Alternatively you can do the hardware key combination to reset your Xiaomi device. Here’s how it works:

  1. Press the Power button to turn off your device completely.
  2. Press and hold the Volume Up and Power button simultaneously for a few seconds.
  3. Release both buttons when the Mi logo appears.
  4. Use the Volume Down key to scroll and then select or highlight Wipe Reset option.
  5. Press the Power button to confirm selection.
  6. Use the Volume Down key to select Wipe All Data then press the Power button to confirm selection.
  7. Select Yes to confirm and instigate factory reset on the device.

After the reset, try to see if your phone can now send SMS or text messages.

Other Helpful Suggestions

  • Delete messages or message threads from your phone or SIM memory and then create a test message.
  • If the message you are trying to send has attachment, try to send the message without the attached file. This is to rule out the possibility that the attached file is corrupted and causing error in sending.
  • If you are prompted with an alert message saying that the “Receiver number unable to receive message. Message blocking active,” this means that the recipient of the text message has blocking enabled on his/her device. It has to be disabled on the recipient’s end.
  • If you cannot send SMS or text message to an international number, make sure that you are using a + sign or 011 before the country code and phone number of the recipient. Also don’t use any symbols, signatures, or attached files.
  • Check and ensure that the date and time on your phone are correct.

Seek further assistance

Contact your carrier to escalate the problem if you still cannot send text messages or SMS on your Xiaomi Mi 6 after performing the prior methods. It is possible that what you are dealing with is a more complex issue that can only be resolved with a dedicated tool on your service provider’s end. Setting up a service appointment with an authorized technician is also an option especially if you suspect that a physical or liquid damage on the phone is causing you this trouble. The latter option is recommended especially if there were previous instances of dropping or liquid exposure on your device that might have damaged certain components, making your Xiaomi Mi 6 not capable of sending text messages in some ways.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Google Pixel 2 XL that cannot send or receive MMS or multimedia messages? [Troubleshooting Guide]

This post tackles MMS problem on a particular device — the new Google Pixel 2 XL. Surfacing among the most prevalent issues faced by mobile device users to date is on messaging. Despite the fact that modern messaging apps are designed to be as robust as possible, many people still end up having some troubles like being unable to send or receive messages either SMS (text) or MMS (multimedia).

The latter seems more widespread given that MMS messaging involves a number of factors to work like network connection, mobile data, and other features to be enabled. Thus if something goes wrong with any of its associated factors, the messaging service itself becomes problematic. If by any chance you are having trouble sending or receiving MMS on the same Google device, then this post is for you. Read on to find out the possible causes and solutions to MMS sending and receiving problem on your Pixel 2 XL.

Before we move on, if you have other issues with your phone, visit our Pixel 2 XL troubleshooting page as we have already addressed some of the most common issues with this device. Find problems that may be similar to yours and use the solutions or workarounds we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Possible reasons why your Google Pixel 2 XL is unable to send or receive MMS

As mentioned earlier there are things that you need to consider checking and doing in order to use MMS messaging on your device as intended. All these are common MMS requisites regardless of which device you are using for as long as it supports MMS messaging.

To make things quicker, here is a list of possible reasons as to why you cannot send or receive MMS on your device. Consider looking into each of these factors when troubleshooting the problem on your end.

  • Phone is not set up for MMS messaging. Your device needs to be configured with MMS messaging functions enabled for you to be able to send and receive MMS. Contact your service provider for the correct information to enter during the MMS configuration on your device.
  • Picture is broken or corrupted. If the attached file is broken or corrupted, you are most likely to get an error when sending the message. When receiving, the attachment is most likely not viewable because it is broken in the first place. Should this be the case, try recreate the message with the file attachment then send it again.
  • Mobile data is disabled on your device. One of the requisites for multimedia media messaging to work is mobile data. It has to be enabled on your device.
  • Data roaming is turned off. If you can’t send or receive on your device while travelling internationally, it is possible that you haven’t turned on data roaming feature on your device. That being said, verify and ensure that data roaming is enabled on your phone.
  • Error on the receiving end. There are also some cases where the error on the receiving end. In this case, something needs to be configured or done on the recipient’s device.

As you can see, all probable causes are software-related. This denotes a higher chance for you to be able to fix the problem on your end. All you need is to try some workarounds until you get MMS messaging to work properly on your device. Read on to learn your options.

Potential solutions to MMS problems on your Google Pixel 2 XL

Here’s a rundown of possible solutions to various types of picture messaging (MMS) issues on your device. Test your device after performing each of the following methods to see if MMS is already working as intended.

Verify and ensure that you can make a voice call. If you can’t, then you need to deal with that problem first. Once that is fixed, you will most likely be able to send and receive MMS or picture messages on your phone.

Quit the Messaging app then relaunch

Just like other mobile apps, the Messaging app can also succumb into minor issues inflicted by some bugs or random software glitches. To rectify this problem, try to quit the app and then restart it. Doing so gives the messaging app a fresh start. The closing and re-opening trick has already done wonders to many people who were dealing with apps problems in mobile devices. So you might want to consider taking your chance and give it a try.

Reboot your Google Pixel 2 XL (soft reset)

If restarting the messaging app won’t do any good, try to perform a soft reset on your Google Pixel 2 XL. A soft reset is equivalent to a reboot. It doesn’t affect any of your critical data on the phone so it’s a safe process to begin with.

  • To do so, press the Power button for a few seconds then tap Power off. Wait for about 30 seconds then press the Power button again until the device boots up.

In the case where the display is frozen as the messaging app gets unresponsive, you can do a force restart which is done by pressing the Power button for about 20 seconds or until the device power cycles. Just like a soft reset, no data will be affected in the latter restart process so it is also safe. After the reboot, launch the messaging app then create a test MMS to send and receive. See if it’s already working this time.

Clear app’s cache and data

Temporary files that are stored as cache in your messaging app’s memory can become corrupted at times. When this happens, the entire messaging function can be affected. To rule this out from the possible culprits, try to clear cache and data of your messaging app, restart the app and then try to create a test MMS message to send and receive. Follow these steps to clear the messaging app’s cache and data on your Google Pixel 2 XL:

  1. Tap Settings.
  2. Tap Apps & Notifications.
  3. Tap See All Apps.
  4. Scroll to and tap to select the Messaging app that you want to clear cache and data from.
  5. Tap Storage.
  6. Tap Clear Cache or Clear Data.

Remember that Clear Data option will affect data from the messaging app including account usernames and passwords.Be sure to take note of this information beforehand.

Reset network settings on your Google Pixel 2 XL

MMS messaging involves and requires an active network connection for it to work properly. If something goes wrong with your mobile network like when your device has no network coverage or unable to acquire signal from the network, MMS messaging is likewise problematic. To fix any network problems inflicted by incorrect network settings, you can do a network settings reset. Here’s how it’s done:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Network settings reset from the given options.
  5. Tap Reset Settings.
  6. If prompted, enter the device’s password, PIN, or pattern for security.
  7. Tap Reset Settings again to confirm reset.

If necessary, reboot your device after the network settings reset then try sending/receiving MMS again.

Perform a factory reset (optional)

This reset should only be considered among the last options if all else failed to fix the problem and that you’re still unable to send or receive MMS on your device after trying all possible means to fix it. It is a tedious process since it will wipe everything from your device and then you will need to setup your device again afterwards. On the positive note, you’ll most likely be able to obtain solution and get MMS messaging back to work properly on your Pixel phone. If you wish to proceed with a factory reset, then here’s how it’s done using the Settings menu:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Factory data reset from the given options.
  5. Tap Reset Phone.
  6. If prompted, enter your device’s passcode, PIN, or pattern to continue.
  7. Tap Erase Everything to confirm.

Another way to factory reset your Google Pixel 2 XL is through the hardware keys. This method is applicable when resetting unresponsive device.

  1. Power off your device completely.
  2. Press and hold the Power and Volume Down buttons simultaneously until the bootloader mode (represented by an Android with Start on it) appears. Release both buttons at once when you see this image.
  3. Use the Volume buttons to highlight or select Recovery mode from the given option.
  4. Press the Power button to confirm selection.
  5. The device will then flash the Google start screen briefly and then restarts in Recovery mode.
  6. If prompted with an image of a broken Android bot with No Command label on the screen, press and hold the Power button, and press the Volume Up button once then release the Power button.
  7. Select Wipe data/factory reset option from the Android Recovery screen. Use the Volume buttons to select the option.
  8. Select Yes.
  9. Wait until the factory data reset process is finished. It can take several minutes depending on the amount of data there is to reset.
  10. Select Reboot system now then wait for your device to boot up completely.

After the restart, you can proceed with the initial setup.

Seek More Help

Escalate the problem to Google Support if none of the aforementioned solutions is able to fix it. It might be a more complex problem in the software that needs to be dealt with an official software update. Do the same especially if the MMS problem starts after installing a new Android update on your device. It might be a serious post-update issue that requires an official fix patch from Google.

Or you can also contact your service provider/carrier to verify that everything is good with your account and that network services are all up.

Posts you may also like to read:

How to fix Samsung Galaxy Note 5 text messaging issues after Marshmallow update

Many #Samsung Galaxy Note 5 (#Note5) owners were anticipating the roll out of the Android 6.0 Marshmallow (#AndroidM) but not everything is smooth sailing after it was installed. In fact, we already received a lot of complaints after the update to the disappointment of the owners and texting problems are among the common issues we got from our readers.

Galaxy-Note-5-text-messaging-problems

Below are some of the text messaging problems sent by our readers. Read on to know more about them and learn how to fix each one so you’ll be ready in case you’ll encounter any of them in the future.

For those who have other issues, makes sure to visit our Note 5 troubleshooting page as we already addressed hundreds of problems with this phone. Find ones that are similar to yours and use the solutions we provided. You may also contact us by completing this questionnaire accurately. All we need is information so we can help you better.

Q: “When I get a text there is no sound notification. My emails are fine. Thanks.

A: Pull down the quick settings screen and hold the sound icon for 2 seconds. A new window will pop up that allows you to adjust volumes of Ringtone, Media, Notifications and System. Just make sure the Notification Volume is set to the highest level. Then, send a text message to your own number to see if the text notification works, if still no, then reboot your phone. If the reboot failed, try booting your device in recovery mode and wipe the cache partition but if that failed either, then backup your data and files and perform the Master Reset.

Q: “Some of my text messages are white in color where I cannot read them, especially if someone sends a special with pic attached to the text.

A: It looks like you are just having problems downloading the picture attached to the text message. In this case, make sure mobile data is enabled in your phone. If it is but the problem remained, then it must be the APN settings that have issues. Call your provider and ask for the correct APN for your phone then ask the rep to walk you through in setting it up.

Q: “I just downloaded android’s new operating system marshmallow, and now my Verizon messages+ will not open or load any new or previous messages. I tried to switch back to the original message app “messages” and that application does not work as well. I thought i maybe had too many message threads so I deleted all but 5 and am still not having any luck with my messages.

A: There’s one common cause to this kind of problem–corrupt cache. So, the first thing you need to do is to delete all system cache. Follow these steps:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the procedure above failed, then backup your data and reset your phone.

Q: “Text messages won’t display or be read anymore through my car’s Bluetooth connection. Before 6.0 my car would notify me and read out my text messages. Now it says text messaging is not supported via Bluetooth on this device.

A: If you ask Samsung about it, the most convenient answer is it’s the car’s Bluetooth that has a problem but it’s clear to you and to us that it’s compatibility issue and unless Samsung does something about it, it will never be fixed. Marshmallow is a huge update and it brings a lot of good things to Note 5 units but if Bluetooth connectivity with your car is more important than it is, then find a technician who can root your phone and re-install the previous firmware.

Q: “I can not send a text without turning the phone off and restarting it. This is my second Note 5 . The first one the finger scan quit working and my backup password would not work so I was locked out. They gave me a new replacement since it had only been 1 week since I purchased new one. The first phone had same issue with texting as well. So either the Note 5 is bad or I have really bad luck and have gotten 2 lemons for phones. Help!

A: Perhaps you did get 2 lemons for a phone or maybe it’s just an issue with the network. We won’t know for sure what the real problem is unless you get the second Note 5 replaced with a new one. However, before contacting your provider about it, try going to Settings > Mobile networks > Network mode > choose WCDMA/GSM (auto connect). Then, tap Network operators > Search networks > choose your carrier and make sure you set it to select your carrier automatically.

After doing all that and the problem still occurs, then have the second unit replaced.

Q: “Since day 1 with this phone all of my text messages do not go through using “messages”. I’ve tried used hangouts and messages + but it doesn’t matter.  My sister has an iPhone and does not receive a lot of my texts. This is frustrating. Is there a fix for this?

A: I’m not quite sure what you meant by “day 1.” If you meant since the first day you got the phone (and I think you’re using it for a few days), then have it replaced immediately. Others may suggest troubleshooting it but for a brand new phone as expensive as it is, it should work without a hitch for the first few days.

If you meant that the text messaging problem started since you installed Marshmallow, there’s a chance it has something to do with provisioning. There are times when devices need to be re-provisioned to regain service and you need to call your provider for that. However, before you actually do that, try doing the master reset because I know the rep will ask you to do it while on the phone. The other reason is why you need to do that is because some data and system caches may have been corrupted during the update process.

Q: “Every time I go to attach a picture or video to a message (stock messaging app) my messaging app freezes up.  I have to close the application and go back into it in order to send the message.  It attaches the media just fine but freezes in the process.

A: It sounds like a typical app crashing issue that can be fixed by clearing its cache and data especially if it started shortly after a firmware update.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “My auto space isn’t working when I use the swype feature on my Samsung keyboard. I’ve tried going into the settings to fix it and even searching “space” in my settings but I can’t find a setting for it like on my old phone. This is a really annoying issue and help would be much appreciated!

Thank you for your time, Amberley.

A: Just update the Swype keyboard to the latest version and it should be fixed. However, if you’re already using the latest version, then try clearing its cache and data to reset it. This procedure is particularly effective to this kind of problem especially if the issue occurred out of the blue without apparent reason. If you just updated your Note 5 to the latest firmware version, you may try wiping the cache partition first and if that won’t work, then you need to do the master reset after you’ve backed up everything:

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Just updated the marshmallow update and I go to the default messenger for text and it just shows the loading screen.

A: Just clear the cache and the data of the Messages app and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “Since I did the most recent update to marshmallow I have been unable to receive texts via bluetooth. My car (Ford Fusion) would make a notification sound that I had received a text and then give me the option for it to be read over the speaker. Since the update it no longer works.

A: It’s apparently a compatibility issue and Samsung has to do something about it. What you can do to try to fix this problem is to reset the phone. If the problem remains, then have someone re-install the previous firmware version.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter

How to fix your Huawei Mate 10 Pro that cannot send or receive SMS/text messages [Troubleshooting Guide]

Modern smartphones are equipped with a number of new advanced features and services. Nonetheless, all these may not be that pleasing if basic services like SMS or text messaging functions aren’t working. But such problems are inevitable and thus they happen at any time. Among the common reasons why you won’t be able to send or receive SMS or text messages on your smartphone is due to network connectivity errors. The same thing can happen if your account standing isn’t good as well as when an outage is occurring in your area.

Software problems on the phone including those that are inflicted by faulty updates, malware, invalid settings, and data corruption are also among other triggers to consider. In worst cases, hardware damage like damaged SIM card or busted network component is to blame. Below are potential solutions and suggested workarounds you can try on should you bumped into the same issue on your Huawei Mate 10 Pro, which is unable to send or receive SMS or text messages. Read on if you need more inputs on how to troubleshoot and fix the problem on your end.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Mate 10 Pro that can’t send / receive text messages

Before troubleshooting software errors that might have caused conflict with SMS functions of your Huawei Mate 10 Pro, check and see if your phone has network signal. You may be using your phone in a place that’s no longer reachable by your network towers and so, your phone isn’t getting a good signal. As a result, basic network functions like texting aren’t working. If your phone is getting a stable signal (1 bar, at least) but still cannot send or receive text or SMS messages, then try these subsequent methods to clear out software issues.

First solution: Soft reset/reboot your phone.

If it just occurred that your phone failed to send or receive a text message or SMS, then it may be due to a random glitch either on the messaging app or on the phone software. To clear this out, performing a soft reset or device restart is recommended. Doing so will dump cache and temporary data from the phone system, refresh apps and clears minor software errors. Here’s how to soft reset a Huawei Mate 10 Pro:

  1. Press the Power button for a few seconds or until the menu options appear.
  2. Select Power off option and then tap OK. Doing so will shut down your phone.
  3. After 30 seconds, press the Power button again until your device restarts.

Allow your phone to finish restarting and then launch your messaging app and create a sample text or SMS message to send and receive. Continue to the next solution if the problem persists.

Second solution: Clear cache and data on your messaging app.

It’s also possible that the messaging app is glitching and is therefore a bit erratic. In that case, you can try clearing cache and data on your messaging app. Doing so will clear errant cached files that might have caused conflict and halted the messaging app from sending or receiving SMS messages. Here’s how it’s done:

  1. Go to the Main Menu.
  2. Tap Settings.
  3. Select Application manager.
  4. Select the All tab.
  5. Select your messaging app from the list of apps.
  6. Tap the option to Clear Cache or Clear Data. Choose Clear Cache option to clear cache without erasing saved data on the app. Choose Clear Data option to delete all saved temporary information on the messaging app. The latter option is necessary if corrupted camera app data are to blame.
  7. If prompted, read and review the warning then tap OK to confirm action.

Reboot your phone after clearing the app’s cache and data, and then retry sending and receiving sample text or SMS messages on your own device. If it still doesn’t work, then continue to troubleshoot.

Third solution: Delete old and unwanted messages from your messaging app.

You won’t be able to send or receive further messages if you’ve already exceeded the message limit. This is likely the problem if you haven’t set your device to automatically delete old messages when it reached a certain number before reaching the maximum number of messages. As resolution, try to delete old and unwanted messages from your messaging app with these steps:

  1. Open your messaging app.
  2. Scroll to and long press on the message you want to delete.
  3. Then tap the three dots on the far right.
  4. Select More.
  5. Then tap to select all the messages you want to delete.

To delete a single text message from your Huawei Mate 10 Pro, follow these steps:

  1. Open your messaging app.
  2. Then open the conversation in which you want to delete a text message.
  3. Locate the message and then long press on it until a message box prompts.
  4. Finally, tap Delete to confirm.

Clear the messaging app and then relaunch to see if it’s already working as intended.

Fourth solution: Update messaging app or phone software.

Installing update for your messaging app can potentially fix the problem if it’s due to some bugs or malware. Updates not only bring in new features but also offer bug fixes to clear the app from bugs and malware. To manually check for pending app updates, particularly for a third-party (downloaded) messaging app, follow these steps:

  1. Tap Play Store from the Home screen.
  2. Swipe in from the right corner of the screen then select My apps & games.
  3. If an update is available for your messaging app, you will see its name on the list. Select your messaging app from the list then tap the Update button next to it.

Wait until the app is finished updating then open your messaging app to test and see if SMS functions are already working.

If you’re using the stock messaging app, then try to check for new software update to download and install on your phone. Software updates may also contain the required fixes for errant stock apps. Here’s how to check for new updates on your Huawei Mate 10 Pro:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Scroll to and tap System update.
  4. Tap the button to Check for Updates. Doing so will prompt your device to check for updates.
  5. If an update is available, you will see the complete details on the following screen. To install the new software version, tap the Quick Update button.

Reboot or soft reset your Huawei Mate 10 Pro after installing updates to make sure all new software changes are properly applied and likewise to prevent any apps from going rogue.

Fifth solution: Reset network settings on your phone.

Resetting the network settings can also be the key to fixing the problem if it’s mainly triggered by invalid or incorrect network settings. If the problem occurs after making changes to your phone settings, then invalid configuration must be at fault. The same thing when the problem instiaged following an update installation. It’s possible that the update has automatically altered your network settings and eventually resulted to this conflict. To clear this out, follow these steps to reset network settings on your Huawei Mate 10 Pro, and then manually configure network options based on your previous preferences before the problem started:

  1. Tap Settings from the main Apps screen.
  2. Scroll to and tap Advanced Settings.
  3. Scroll to and tap select Backup & Reset option.
  4. Then select Network settings reset.
  5. Tap Network settings reset again to confirm.

Your phone will reboot when the network settings reset is finished. Don’t forget to reconnect to your Wi-Fi and/or cellular data network.

Alternatively, you can try removing and reseating the SIM card on your Huawei Mate 10 Pro. It’s another trick to refresh network functions on the phone. Be sure to turn off your phone completely before removing the SIM card to prevent causing any sort of damage.

Other options

If that won’t work, then you may have to escalate the problem to your carrier or contact Huawei Support for further assistance and advanced solutions. If you cannot send SMS or text messages but can receive, check your account status and make sure that it’s in good standing and that your services are active. If necessary, settle any account issues with your carrier as this too can be the main reason why outgoing services for your accounts aren’t available at the moment.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported Samsung Galaxy S7 text messaging issues

  • Learn how to fix a texting issue with the #Samsung Galaxy S7 (#GalaxyS7) wherein the keyboard doesn’t automatically space the words out.
  • What to do to fix the phone that can’t send out or receive text messages or SMS.
  • How to troubleshoot your phone that can’t send and receive picture message, group texts, share contacts or attach files.
  • Learn why you’re getting two identical text messages when you only need to receive one.

Galaxy-S7-texting-problems

Apart from the most common connectivity issues, a lot of owners of the Samsung Galaxy S7 complained about text messaging problems. Text messaging covers both SMS and MMS that’s why there are so many owners experiencing related issues.

Those who can’t send picture messages complain about not being able to send SMS even those who can’t join group texts think the same. Below are some of the problems sent by our readers. Take time reading them as you may encounter one of them in the future. At least, you know how to address them if they occur.

If you have other issues, make sure you visit our S7 troubleshooting page and browse for similar problems. Feel free to use the solutions and troubleshooting guides we recommended for you. If they don’t work or if you need further assistance, you may contact us by filling up this questionnaire. Just make sure you provide us with all necessary information about your problem so we can help you better.

Q: “While swiping to make a text it doesn’t automatically space the words out anyway to fix that?

A: I would assume you’re using the native Samsung keyboard. I’m not sure about your preferences but I think it’s time you reset it to its default settings. If, however, you’re using a third-party keyboard, try to clear both the cache and the data.

Clearing Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the keyboard you use.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “I have had my phone for 3 weeks and I have not been able to send MMS for a couple of days. I can send and receive text messages, receive MMS, but not send them. Mobile data is on. I restarted the phone twice, but I keep having the same problem. Thank you.

A: Then it must be the APN Settings that has issues. Just like setting up an email, the APN should also have both incoming and outgoing settings. Since you can receive MMS messages but not send them, it must be the outgoing settings that have issues. Verify with your provider if the APN in your phone is properly set. Call tech support.

Q: “I am unable to either receive or send photos through text messages.

A: Just make sure mobile is enabled in your phone as it is required to transmit multimedia messages. If it’s already enabled but you still can’t send/receive MMS, call your provider and inquire about your account to see if there are bars or something. If there’s none, then it must be the APN. Ask the rep for the correct settings and ask help setting it up.

Q: “When I send a text message with a picture attached from my phone, it is delivered to the recipient from my daughters phone number. If someone sends me a message with a picture attached, it goes to both my daughters phone and mine as if it’s a group message. If someone responds to a picture I send, I don’t even receive it, it only goes to my daughters phone. I have contacted my carrier and we have done factory reset twice with no luck of resolving the issue. How can I resolve this? It’s really frustrating. Thanks. — Kristen

A: It’s just like the second problem only yours can’t receive them. Still, you need to call your service provider and ask for the correct settings for your phone. I’m not sure if your device came from your service provider but if it isn’t then the default APN should be different or may have changed. Your service provider can help you better with this kind of problem.

Q: “Every time I send a text message,  then lock the phone,  the phone will automatically wake a few seconds later without receiving a thing.  Any idea why this is?

A: It’s called a wakelock. Download Wakelock Detector, run it to get rid of wakelocks and your problem should be fixed.

Q: “In the screen the message appears “Unfortunately, your Calendar storage has stopped” and it blocks the screen and comes up and up. I have tried removing the battery and put it back again. still no use. Please help. I bought it just last week.

A: It could just be the Calendar storage service that’s having issues so the first thing you should do is clear its cache and data. But you should know that all your calendar entries will be deleted. If that won’t work, then you have no other choice but to do the master reset but backup every data you don’t want to lose first:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: You must have installed two messaging apps and haven’t disabled one of them that’s why you’re getting two messages every time you receive a text. Uninstall or disable one of them and this problem will be solved.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.