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How to fix Samsung Galaxy S9 Plus that cannot send/receive text messages (SMS) [Troubleshooting Guide]

New smartphones like the Samsung Galaxy S9 Plus do offer plenty of smart services and functions that reciprocate their hefty cost. Nonetheless, not all of these features are useful. Regarded among the key smartphone features would include but not limited to Wi-Fi, Bluetooth, and the basic messaging services to name a few. Hence it really matters if any of these services isn’t available. Tackled in this context is an issue affecting one of these key features, particularly on SMS or text messaging feature of the Galaxy S9 Plus. Learn what to do if you cannot send or receive text messages on your new Samsung handset.

When your phone cannot send or receive text messages (SMS), it could be due to a network problem or software issue on the device itself. One of the requisites for your device send and receive text messages is an active signal or cellular network connection. A good account standing is also necessary. Service providers or carriers usually imposed a soft disconnection to delinquent accounts. When this happens, outgoing services like calling and texting are limited or temporarily disconnected but incoming calls and texts can go through. In this case, you will need to settle whatever there is that needs to be settled on your account so as to resume your outgoing services.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus that can’t send / receive text messages

Highlighted below are some more inputs on what to do whenever you’ll have trouble sending or receiving SMS or text messages on your Samsung Galaxy S9 Plus. Feel free to use these subsequent walkthroughs when necessary.

First solution: Restart your phone (soft reset).

Minor software glitches that might have prevented your device from sending or receiving SMS are often dealt with by a simple restart on the phone also referred to as a soft reset. It clears up the internal memory and refreshes the system without affecting any of your important data on the phone. Here’s how it’s done:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Alternatively, you can perform a simulated battery removal equivalent procedure or soft reset using the hardware keys. It’s used to reboot a frozen or unresponsive device and works similar to the usual restart.

To do so, press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds. Release both buttons when the Samsung logo appears.

Second solution: Remove and reinstall the SIM card.

Sometimes SMS sending and receiving failed due to random SIM card issues. A quick simple solution to this is to reseat the SIM card on the phone. Here’s how:

  1. Turn your phone completely off.
  2. Press the card insertion or removal tool into the combined nano SIM/microSD card tray pinhole and then gently push it in until the tray pops out.
  3. Slide the nano SIM/microSD card tray out of the slot.
  4. Remove the SIM card from the tray and check for any signs of damage. If the SIM card looks good, place it back into the tray with the gold contacts facing the back of the phone.
  5. Press the nano SIM/microSD card tray back into its slot until it clicks.
  6. Once the tray is secured in place, press the Power button to turn your phone back on.

Third solution: Clear cache and data from the messaging app.

Corrupted caches or temporary files in the messaging app can also cause conflict to SMS messaging function of the phone. In this case, clearing cache and data on your messaging app will likely fix it. Here’s how it’s done:

  1. Swipe up or down from the Home screen. Doing so will open the Apps screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select your Messaging app.
  5. Tap Storage.
  6. Tap Clear Cache to wipe out temporary files from the messaging app.
  7. Tap Clear Data to delete all temporary data saved in the app’s memory.
  8. Read and review the message prompt, then tap Delete to confirm.

Restart your phone then open the messaging app afterwards. Create a test SMS message to see if  sending and receiving are already working.

Deleting old and unwanted messages and conversations can also help if the problem is somehow tied to a corrupted message thread or conversation.

Fourth solution: Reset network settings on your phone.

Network options or relevant settings that aren’t properly configured may also be the underlying cause. Network settings can be altered automatically by some updates be it for apps or Android. If you have enabled auto-update on your device, then this is possible. To fix the problem you can try a network settings reset with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Fifth solution: Master reset or factory data reset your Samsung S9 Plus.

As your final option, perform a factory data reset or master reset. The problem could be due to a major system error that can only be rectified by a full system reset. Please note though that you will lose data in the process so creating a backup would be necessary. Here’s how it works:

  1. Back up data on the internal memory by navigating to Apps-> Settings-> Cloud and accounts-> Backup and restore, then select the desired option like Back up my data or Automatic restore.
  2. After creating necessary backups, proceed to a master reset with these subsequent steps.
  3. Swipe up on an empty spot from the Home screen to open the Apps screen.
  4. Tap Settings.
  5. Tap General management.
  6. Tap Reset.
  7. Select the Factory data reset option.
  8. Scroll to the bottom of the screen then tap Reset.
  9. Select the option to DELETE ALL.
  10. If prompted, enter your credentials for screen lock and Samsung account verification.
  11. Tap Confirm to continue.
  12. Wait for the reset to finish and your device to reboot.

Ask further assistance

Contact your carrier or network service provider to escalate the problem and likewise ask further assistance and options if you still cannot send or receive SMS or text messages on your Samsung Galaxy S9 Plus after exhausting all possible means on your end. There might be some issues on your carrier’s end or account-related issues that need to be settled to get your services back up and working as intended. If all is good with your account status and network services but still the problem isn’t fixed, then you may contact Samsung Support for other options and recommendations. There might be a more intricate software error that’s preventing your phone from carrying out messaging services and requests.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do with your LG G7 ThinQ that can’t send and receive SMS or text messages [Troubleshooting Guide]

Text messaging is a basic service and a smartphone like the LG G7 ThinQ that’s packed with great hardware specs and features should be able to send and receive text messages without any issues. However, there will always come a time when text messaging issues may occur and the most common of them is when your phone can’t send and/or receive text messages.

Texting related concerns happen more often than you think and they often occur when you least expect them. It could be because of a minor issue with your phone or due to a network problem. As an owner, you should spend a little time tinkering your device if this issue occurs instead of just going immediately to the shop or back to the store to see a technician.

In this post, I will walk you through in troubleshooting your G7 ThinQ that has issues sending and/or receiving text messages. We will try to rule out every possibility to determine what the problem really is and find a solution to fix it for good. If you’re one of the owners of this device and are currently having similar issues, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your LG G7 ThinQ that can’t send/receive text messages

When troubleshooting this kind of problem, there very important thing to consider is when you were able to send and receive texts prior to this issue. You will know shortly why…

Reboot your LG G7 ThinQ

If you were able to send and receive text messages before this problem started, it might be just a minor glitch. Reboot your phone if it’s the first time that it happened. After the restart try sending a text message to your own number so that you would know if the text goes through and if you can actually receive it.

If the problem continues after the reboot, then you should try doing the forced restart procedure which refreshes your phone’s memory. Press and hold the volume down button and the power key at the same time for 8 seconds or more. This will reboot your phone and once it becomes active, try to send a text message to your own number to test if the sending and receiving are successful. If still not, then move on to the next procedure.

Make sure your account is in good standing

This is applicable for owners who got their devices through a service provider or carrier. If your account is not in good standing or you have unpaid balance, you may not be able to send and receive text messages. If, however, you got the unlocked device, make sure the SIM card is working properly. You don’t have to physically check the SIM card, just look at the top of the screen where the signal indicator is located. If your phone shows it’s getting signal from the tower, then the SIM card is working. The next thing you should find is if it has enough credits to use the SMS service.

If you’re unsure if this is really the case with your phone, then the best thing to do is to verify it with your service provider by calling the company’s tech support hotline.

Find out if there’s a temporary network issue in your area

Network issues nowadays are a very rare occurrence but they still happen, nonetheless. If you were able to send and receive text messages and then all of the sudden the service no longer works, then there’s a possibility that it’s a network-related problem. It might be fixed in an hour or two so if you feel like not doing anything about it, then wait for two hours before taking actions. The best course of you action to take is to call your provider to inquire about it as well as to report the problem and seek assistance. If it’s a network problem, you will be given an estimated time when the problem gets fixed and you really don’t have to do anything but wait. However, if it’s not a network issue, then you should try the next procedure.

Reset your LG G7 ThinQ

I know your phone is still new but since there’s already a problem, it’s better to know if it’s due to a firmware issue or a serious hardware problem. It’s better to know early than deal with the problem every single day. Remember, the store may immediately opt to replace the phone with a new one if the problem can’t be fixed by their technician. Needless to say, if a reset doesn’t fix the problem, then you should bring the device back to the store. Before the reset, however, make sure you backup your important files and data as they will be deleted…

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

Again, if the problem continues after the reset, then bring it back to the store or to the local shop to be checked by a technician.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Nokia 6 2019 smartphone that cannot send / receive text message or SMS (easy steps)

Emerging as one of the most common issues encountered by Android phone owners is on texting or SMS errors. Such problems are usually attributed to network errors, thus inevitable. Other factors that can cause texting problems among smartphones would include but not limited to errant apps, software glitches, bugs and malware, as well as invalid settings on the phone. There are also a few cases in which a faulty hardware is to blame, like when the device is suddenly unable to send or receive SMS after it fell or got wet. Unfortunately for hardware-related texting problems, service would already be necessary. Meanwhile, software-related SMS problems can still be aided by some workarounds. This means you have to troubleshoot your device. Highlighted in this post are generic solutions and suggested workarounds to deal with a similar issue on a particular device that is the Nokia 6 2018. Read on to find out what to do if you will encounter the same issue on the same smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Nokia 6 2018 that can’t send / receive text messages

Before you begin troubleshooting, make sure your phone is getting a good signal at least 2 bars of stable signal strength to rule weak or no service out from the underlying causes. If the signal indicators/bars on your phone appeared to be very weak or showing no signal at all, then you are more likely out of your network carrier’s range like when you’re way too far from the cellular towers. In this case, try to move to a different location wherein the signal strength is better and stronger. Also make sure that your account status is good. Carriers would usually impose a soft disconnection or temporarily disables outgoing services on your account if you happen to have unsettled account issues. Also check for any ongoing outage in your place that might have affected network services, thus SMS is currently unavailable.

After checking on all the aforementioned factors and yet you still cannot send or receive SMS or text messages on your Nokia 6 2018 handset, then you can proceed and troubleshoot your device with these workarounds.

First solution: Force close Messaging app then restart.

Random errors on the messaging app that might have prevented your phone from sending or receiving SMS are usually dealt with by an app restart and soft reset on the device. Here’s how:

  1. Tap the Menu or square icon.
  2. Locate the Messaging app then tap the X on it.

If you have other running apps or background apps, then you might as well consider closing them all to prevent them from causing conflict with your messaging services.

  • To do so, press the Menu icon then swipe up through all apps. Finally, tap Clear All.

After clearing your apps, reboot your phone.

Second solution: Clear app cache and data.

When you use apps on your device, various data are stored as temporary files or cache in the app’s memory or phone’s internal memory as well. These temporary data can also get corrupted and when this happens other functions of your device will likely be affected. To make sure this isn’t what’s preventing you from sending or receiving SMS or text messages on your Nokia 6 2018, clear cache and data on your messaging app with these steps:

  1. Tap Settings then go to Apps.
  2. Locate and select your Messaging app.
  3. Tap Storage.
  4. Tap Clear Cache to delete temporary files from the app’s memory.
  5. Press the Home key to go back to the Main screen or Home screen.

Open your messaging app then try to create a test SMS message to send and receive.

Third solution: Install app updates and software update available.

Updates also contain fix patches or security enhancements. If the problem is inflicted by certain bugs or malware, then installing the new update will likely fix it. Here’s how to get started:

  1. Tap Settings.
  2. Tap About phone.
  3. Select System updates.
  4. Tap Check for update.

Wait for your phone to check for available updates. You will be prompted with an update notification if a new software update is available for download. Before you download the update file, make sure your phone has enough memory space, at least 30 percent of battery, and a strong Wi-Fi Internet connection. All these are necessary to complete the update download and installation process.

Fourth solution: Switch to a different network mode.

If you cannot send or receive SMS and cannot make voice calls too, then try switching between network modes. Here’s how:

  1. Slide your finger from the top down to the bottom of the Home screen.
  2. Tap Settings.
  3. Tap More.
  4. Select Mobile networks.
  5. Tap Preferred network type.
  6. Select a different network mode by tapping on the network mode field.
  7. Go back to the Home screen then restart your phone to apply the new changes.

After the restart, try to create a test SMS message and see if you can now send and receive the message. If not, then try other network modes available.

Fifth solution: Reset and restore your phone to factory defaults.

As your last resort, you may opt for a full system reset or master reset to wipe everything from your device including your personal data, settings, apps, along with any bugs, malware, and other corrupted contents. Just don’t forget to back up all your important data before you proceed. Once you’re all set, follow these steps to reset your Nokia 6 2018 to factory defaults:

  1. Go to the Main Menu or Home screen.
  2. Tap Settings.
  3. Tap Backup and Reset.
  4. Select Factory Data Reset from the given options.
  5. Mark or select the Reset phone option to erase all data stored on the internal memory of your phone.
  6. Tap Erase everything to confirm.

Wait until the reset is finished and when it’s done, your phone will restart automatically. By then you can proceed with the initial device setup.

Alternatively, you can perform an external reset via recovery mode. It works the same as the previous reset process but done using the hardware keys. In case you find the need to reset your phone this way, then just follow these steps:

  1. Turn your phone off.
  2. Press and hold the Volume Up and Power buttons simultaneously for about 20 to 30 seconds.
  3. Release both buttons when the Recovery Mode screen appears.
  4. Press the Volume Down button several times until the Wipe data/factory data reset option is highlighted or selected.
  5. Then press the Power button to confirm option selection.
  6. Press the Volume button again to highlight Yes — delete all user data then press Power to confirm.
  7. When the reset is finished, the Reboot system now option is highlighted. This would be your cue to reboot your device. To confirm and instigate device restart, press the Power button.

When your phone boots up completely, follow the setup wizard to set everything up and use your phone again.

If you cannot send text messages to a specific number, then the error could be on the receiving end. Try to send a text message to another number to see if it will go through. Also make sure that the recipient details are correct.

Ask further assistance

You may contact your network service provider or carrier to verify your account status as well as your network services. There might be some issues on your account that need to be settled for your services to resume. Otherwise, contact Nokia Support for other options and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 Plus with error “Unfortunately, Messages has stopped” (easy steps)

The error message “Unfortunately, Messages has stopped” on your Samsung Galaxy S9 Plus is more than just an app issue because it actually prevents you from using some of the most basic services of your device such as text messaging. And that includes both SMS and MMS messaging. The error, on the other hand, means that the default texting app has crashed for some reason. It could be just an issue with the app or a much serious problem with the firmware since Messages is a pre-installed app.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus with Messages app that keeps crashing. We will try to determine the reason why it’s happening and try to find a way to fix it. This isn’t the first time we encountered this kind of problem so we already know a thing or two that could help you in fixing it. That’s what I want to share with you here so if you’re one of the owners of the Galaxy S9 Plus and are currently bugged by a similar problem, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to get rid of the “Messages has stopped” error on Galaxy S9 Plus


First off, this problem is often a minor one and based on experience, you can fix it on your own without any help from a technician. However, if this issues started after you’ve rooted or installed a custom ROM, then I suggest you flash the stock firmware back to your phone to fix it. But assuming that this problem started without apparent reason, then here’s what you should do about it:

First solution: Reboot your phone

Just before you begin troubleshooting your device, try to reboot it first because there are cases wherein issues like this are caused by simple glitches in either the system or the app. Hit that power key and restart your phone and then try to open the app to know if the error still shows up. You may also try to do the Forced Restart procedure which is more effective than the normal reboot. It will refresh your phone’s memory and reloads all apps, services and core functions. To do this, press and hold the volume down and power keys together for 10 seconds or more.

If the error continues to show after this, then move on to the next solution.

Second solution: Find out if it’s caused by a third-party app

For this, you need to reboot your phone in safe mode to temporarily disable all third-party apps and services. If the error doesn’t show up in this mode, then it’s clear that the problem is caused by one of the apps you installed. Find that app and uninstall it but first, here’s how you run your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Open the app once you’re in this mode. It will still work as it is pre-installed on your phone and if the error doesn’t show up anymore, find the app that’s causing the problem and uninstall it. Here’s how…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

On the other hand, if the problem still occurs even in safe mode, then you have to move on to the next solution.

Third solution: Reset Messages

This is one of the most effective solutions when it comes to app-related problems. There’s a possibility that the problem is limited to the Messages app only so you have to do this especially if the error is still showing up in safe mode. Don’t worry, none of your files will be deleted except your messages so if there’s a way for you to make a backup, then do that before you follow these steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messages.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

After this and the error still shows up, try the next solution.

Fourth solution: Wipe cache partition

This method deletes all the temporary files created by the system which could have been corrupted for some reason. You don’t have access to each cache that’s why you have to delete all of them at once and this is how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you will have to do the Master Reset to fix it because clearly now, it’s a firmware issue although it’s still a minor one.

Fifth solution: Do the Master Reset

This is the ultimate solution to any app-related problems however, make sure you backup your files and data before you do it. Also, if you don’t know your google account or its password, it’s better to remove your google account from your phone so that you won’t be locked out after the reset. After which, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope we’ve been able to help you with this article. If you have other problems you want us to help you with, then feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy A8 (2019) that cannot send or receive text message or SMS (easy steps)

Unable to send SMS or text messages on your Samsung Galaxy A8 (2018) handset? If that is so, then this post may be able to help you. Read on and learn what to do to deal with this issue.

Problems on sending and receiving text messages or SMS are more often due to network errors, if not software issues on your device. There are also some instances when the problem is attributed to account issues like what happens if you forget to settle your previous or outstanding accountabilities with your service provider/carrier. But the worst among the possible causes is hardware damage. While this may not be the case in new devices, it can and may happen due to any circumstance. Tackled in this particular post is a similar issue transpiring on the new Samsung Galaxy A8 (2018) smartphone. So if you’re having trouble sending or receiving text or SMS messages on the same device, then feel free to refer to this context.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A8 2018 that can’t send / receive text messages

Before you troubleshoot your device, verify and ensure that your phone has service. You might be using your device in an area that’s already out of your network’s coverage so your phone is getting no service. See the signal/network strength indicator on your phone’s status bar and make sure it has at least 1 or 2 signal bars up. Otherwise, you will need to find a spot where good or even better signal is available.

If the signal is fine but sending or receiving of SMS is still not working as intended, then you may proceed with these workarounds and attempt to fix any system error that’s preventing your phone from sending/receiving text messages.

First solution: Clear Messaging app’s cache and data.

Temporary files and data stored in the Messaging app’s cache folders can also affect the app’s main functions. These caches or temporary files can crash at some point and eventually triggers pertinent errors to occur. To make sure this isn’t what’s causing you this trouble, try to clear cache and data on your messaging app. Here’s how:

  1. Open the Apps screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Select All Apps.
  5. Scroll down to locate Messages and then tap on it.
  6. Tap Storage.
  7. Select the option to Clear Cache or Clear Data.

To complete the process, perform a soft reset or restart your phone.

It is also possible that your network operator’s message center number in the device’s settings is either missing or incorrect. This means you will need to set or edit the network operator’s message center number first for you to send and receive SMS as intended. Here’s what you should do then:

  1. Open the Apps screen.
  2. Tap Messaging.
  3. Tap the 3-dot or More icon to view more options.
  4. Tap Settings.
  5. Tap More settings.
  6. Tap Text messages.
  7. Locate Message center. Usually you can find the message center number of your network operator beneath it.
  8. If the message center number is incorrect or missing, tap Message center.
  9. Then enter your network operator’s message center number.
  10. Finally, tap SET to apply the new changes.
  11. Restart your phone then try sending a text message.

In case you don’t know what information or number to enter, you may contact your network operator or check your network operator’s website to view or verify and their message center number instead.

RELEVANT POSTS:

Second solution: Soft reset/reboot your phone.

Minor software bugs and glitches often cause minor issues to occur. If this is the first time you encounter errors or problems in sending or receiving SMS on your Samsung A8 2018 handset, then most likely a random bug is inflicting trouble. To rule this out, performing a soft reset or device restart can help. And to do so, just follow these steps:

  • Press and hold the Power button and the Volume Down button simultaneously for about 10 seconds or until your device restarts.

Alternatively, you can do the usual restart procedure with these steps:

  1. Press the Power button for a few seconds or until the phone shuts down.
  2. Then after 30 seconds, press the Power button again to turn the phone back on.

Create a test SMS and see if you are now able to send and receive it on your phone.

Third solution: Remove and reinstall the SIM card.

Removing and reinstalling the SIM card can also help especially if you’re getting SIM-related or network-related errors when trying to send SMS on your phone. It’s another way to fix temporary glitches that might have caused conflict with the SIM-card system or cellular network functions of your phone. To remove and reinstall the SIM card on your Samsung A8 2018, just follow these steps:

  1. Insert the ejection pin into the tiny hole to loosen and pop the tray out.
  2. Gently pull out the tray from the tray slot.
  3. Remove the SIM or USIM card from the tray and examine the card for any visible signs of damage like scratches or dents. If everything looks good to you, place the SIM card back into the tray with the gold-contacts facing downwards.
  4. Gently press the SIM or USIM card into the tray to secure it.
  5. Insert the tray back into the tray slot.
  6. Check and ensure that the tray is secured in place and then restart your phone.

After it boots up, create a test message (SMS) to see if everything works as intended.

Fourth solution: Reset network settings.

Invalid network options and relevant settings can also be the underlying cause. If you happened to configure your device before the problem started, then most likely incorrect settings are to blame. To fix the error, you can just revert the changes back to how they were previously configured. But if this isn’t possible, performing a network settings reset can be an option. This reset will delete all your current network configurations including Wi-Fi networks, and Bluetooth. Should you wish to continue, take note of your Wi-Fi passwords as you will need to enter them later when you set up Wi-Fi on your phone again. Then follow these steps to reset network settings on your Samsung A8 2018 handset:

  1. Tap Settings from Home.
  2. Scroll to and tap General Management.
  3. Select Reset from the next options.
  4. Tap Reset Network Settings.
  5. Read and review the information displayed then select Reset Network Settings again.
  6. Tap Reset again to confirm and instigate network settings reset process.

Your phone restarts automatically when the reset is finished. Configure your network settings then create a test SMS message to send and receive. If SMS sending or receiving still doesn’t work as intended, consider other options.

Seek more help

You may opt to escalate the problem to your service provider or carrier if the prior methods failed to fix the issue and that your Samsung A8 2018 smartphone is still unable to send or receive text messages. There might be some issues with your account that need to be settled first for your services to resume. Also ask them to check their outage board or verify network system status to determine whether or not the problem is due to an ongoing outage.

Otherwise, you may contact Samsung Support to report the issue especially if the problem has instigated after installing a new Android update. In this case, you may be dealing with a post-update issue that requires a fix patch from Samsung.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix an LG G7 ThinQ smartphone that won’t send MMS messages, MMS message sending failed error [Troubleshooting Guide]

Modern smartphones are already capable of sending and receiving messages with multimedia attachments or MMS. To use this feature, Wi-Fi or mobile data network is required. To send MMS messages through Wi-Fi, your device must have a strong and stable wireless Internet connection. To send MMS messages through mobile data, cellular data or mobile data network connection is needed. Given the fact that this feature is relying on network connections, MMS downtimes are inevitable. This is when MMS sending and receiving errors instigate.

Highlighted in this post are some helpful methods and workarounds used to troubleshoot an issue about MMS that won’t send on an LG G7 ThinQ smartphone. Read further to learn what to do if ever you’ll encounter an error on MMS sending failed on the same device.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot LG G7 ThinQ that won’t send MMS

Before troubleshooting your phone, check and ensure that it’s connected to Wi-Fi or mobile data network. If your LG G7 ThinQ is experiencing on and off connection to the network either through Wi-Fi or cellular network, then you’ll have to deal with network connectivity issues first. Once the network connection is fixed, network services including MMS should be working properly again. Otherwise, try these subsequent methods to clear any software errors that might have affected the phone’s MMS functions.

First solution: Force stop messaging app then reboot your phone.

Your messaging app might have been corrupted and unable to work properly unless it’s restarted. Things like this usually occur when the app was left opened or running in the background for quite some time. To rectify the error and refresh the messaging app, force it to stop with these steps:

  1. Tap Settings from the Home screen.
  2. Go to Apps & notifications.
  3. Tap App info.
  4. Locate and select your messaging app.
  5. Tap the option to Force stop.
  6. Read the notification prompt then tap OK to confirm.

After ending the messaging app, clear cache and data from your apps and phone system by restarting or performing a soft reset on your LG G7 ThinQ. Here’s how it’s done:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone power cycles.

A soft reset won’t affect saved data on the internal memory, so you don’t have to back up files beforehand.

Second solution: Update your messaging app or phone software to the latest version.

Installing the latest update for your messaging app and/or phone can also be the key to resolving MMS issues inflicted by software bugs and malware. Aside from bringing in new features, updates also offer fix patches for security enhancements. This will get rid of any software problems including those that are attributed to malwares and system errors. If you’re using a third-party messaging app, you can manually check for app updates with these steps:

  1. Tap the Apps icon from the Home screen.
  2. Tap Play Store.
  3. Tap Menu then go to My Apps.
  4. Select Update All to manually update all apps with pending updates at once. Or you can tap an individual application and then tap Update next to your messaging app.
  5. To keep your apps updated automatically, go back to Menu-> Settings-> then tap to mark the Auto-update apps checkbox.

To check for and download software update for your LG G7 ThinQ smartphone, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.
  5. If an update is available, read and review the requirements then follow the onscreen instructions to download and install update on your device.

Your phone must be connected to the Internet wirelessly to download and install over-the-air (OTA) updates. Or you can manually update your device software on a computer instead. Don’t forget to reboot your phone after updating. Doing so will refresh the internal memory and ensure that the new software changes are properly implemented.

Third solution: Reset network settings on your phone.

A network settings reset may be necessary to clear any network errors that might have caused MMS function to fail. Doing so will clear current network settings including errors on the phone and then restore the default network configurations. To reset network settings on your LG G7 ThinQ, follow these steps:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select Network settings reset from the options.
  4. Tap RESET SETTINGS twice to confirm action.

A network settings reset will also reset the APN settings, which can help eliminate network connectivity errors from the phone. Your phone should restart automatically when the reset is finished. But if it doesn’t, then you’ll need to reboot manually. After restarting, re-connect to your Wi-Fi network or cellular data network to use network services including MMS on your phone again.

Fourth solution: Wipe cache partition on your phone.

Errant system cache or corrupted temporary data in the system’s cache partition can likewise affect MMS functions on the phone. System cache usually gets corrupted after installing updates either for apps or Android system. To make sure this is not what’s halting your device from sending MMS messages, try to wipe cache partition on your LG G7 ThinQ with these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Storage.
  4. Select Internal storage.
  5. Tap Free up space from the menu options.
  6. Tap Temporary files & raw files.
  7. Select the given options including cached data, clip tray temporary files, and raw files from camera.
  8. Tap Delete twice to confirm.

Allow your device to finish wiping the system cache and then restarts when done. Then create a sample MMS message to send and see if it’s already working as intended. If MMS still failed to send, then you will need to consider opting for a system reset.

Fifth solution:  Reset and restore your phone to its factory defaults.

The problem may be due to a complex system error or malware that’s tough enough to withstand that previous workarounds. In this case, a full system reset or master reset would be necessary. Before you do so, be sure to back up all your important files as they will also be wiped out during the reset along with your downloaded apps and other contents. Should you wish to continue, follow these steps to factory data reset or master reset your LG G7 ThinQ through settings menu:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select the option to Reset settings.
  4. When asked, tap Reset Settings to confirm.
  5. Enter your device PIN or password, if prompted,
  6. Then tap OK to proceed.

Allow your device to complete the master reset and restore factory defaults. When the reset is finished, you can proceed with the initial setup process and then set up your phone as new. Software-related issues should already be gone at this point. But if the problem persists and that your LG G7 ThinQ still won’t send MMS, then you’re most likely dealing with a more complicated issue, which requires more advanced solutions.

Other options

Contact your service provider/carrier to escalate the issue for more advanced solutions and official recommendations. Also check and ensure that your account services, particularly MMS is active and that your account still has enough data allowance, if you’re relying on mobile data for MMS.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Pixel 2 XL that cannot send SMS or text messages? [Troubleshooting Guide]

It is too odd for powerful devices like Google’s new Pixel 2 XL smartphone to cause you troubles when using basic functions like texting. Nevertheless, it’s possible and inevitable among smartphones regardless of the branding and platform. So, don’t be surprise if you won’t be able to send a text message on your Google phone at any time later because it can happen.

In fact, you are probably reading this now because you already have and are trying to find ways to get the problem fixed. If that is so then we’ve got your back. This post contains potential solutions and recommended workarounds to deal with text messaging problems on Google Pixel 2 XL so you can try these whenever you’re ready to troubleshoot. Keep reading for more details.

For users who are looking for a solution to a different problem, make sure you drop by our Pixel 2 XL troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that may be similar to yours and feel free to use our solutions or workarounds. If you still need our help after that, fill up our Android issues questionnaire and hit submit to contact us.

Why does your Google Pixel 2 XL won’t send text messages or SMS?

Before jumping into fixes, let us first determine the possible causes. The underlying cause might be within the messaging app or the device itself. As much as possible, try to isolate the problem or determine the root cause beforehand. Doing so will help you find out which from among the given solutions is necessary. To help you save time, here’s a rundown of all possible causes for you to refer to.

Among the common factors that can cause problems with text or SMS messaging include but not limited to the following:

  • Recipient’s number entered is invalid.
  • Network problems.
  • SIM card issues.
  • Apps glitches/software bugs.
  • Incorrect settings configuration.

There are also some cases where a faulty hardware is to blame but that rarely happens to new powerful devices. Unless there were prior instances of dropping or liquid exposure, which might have caused physical or liquid damage on the phone.

Potential solutions and workarounds to deal with SMS problems

Considering that the underlying cause is within the software, any of these subsequent workarounds should be able to resolve the problem. Be sure to create a test message to try to send after performing each method for you to determine whether or not the problem has been fixed. If necessary, proceed to the next applicable solutions.

Make sure network signal is good. Check the signal indicator on your status bar. If the signal strength is too weak then contact your network service provider/carrier to verify network status. A strong and stable signal is necessary for your device to carry out text messaging functions without any error or delay. If the network is not available, then you’ll have to deal with network problems first. Once it’s up, then you should be able to send or receive texts or SMS messages as intended. Also consider to check your account status. Doing so will help you rule account-related issues out from the probable causes. Some carriers would temporarily disable outgoing services including text messaging for accounts with unsettled issues. So if you think you something to settle with your account, talk to your service provider.

Once you’ve got all the requisites reviewed and find out that none of them is the culprit, you may now troubleshoot the problem with the following workarounds.

Reboot your Google Pixel 2 XL (soft reset)

A simple solution to software-related issues in mobile devices including those affecting text messaging functions is a soft reset or reboot. It’s like what you usually do when your computer misbehaves or doesn’t work as intended due to minor bugs and glitches. If you haven’t already, then reboot your phone. For starters, here’s how a soft reset is done on your new Google device:

  • Press and hold the Power button located on the right corner of the device.
  • Tap Power off.

Alternatively, you can press and hold the Power button for about 20 seconds or until the phone power cycles. The latter method is often used to reboot unresponsive devices.

Remove and reinsert SIM card

If you are unable to send SMS and prompted with an error message pertaining to an invalid SIM card or relevant errors, then it’s probably a bad SIM card causing the problem. To rule this out from the possible culprits, try to remove and then reinstall the SIM card on your Google Pixel 2 XL. Here’s the proper way to do it:

  1. Power off your device completely.
  2. Use a paperclip or SIM eject tool then gently push it into the circular opening on the SIM card tray.
  3. When the tray pops out, carefully remove the SIM card.
  4. Examine the SIM card for any possible signs of damage like scratches or dents. If none, insert it back into the tray.
  5. Make sure the SIM card is properly secured.
  6. Push the tray back into the slot then close it.

Reboot your device after securing the SIM card and the SIM card tray then try to send a text message again. Be sure to enter a valid or correct recipient’s number this time.

Clear messaging app’s cache and data

Temporary files can also affect the messaging function in mobile devices. Cached files particularly within the messaging app are usually the culprits especially if some of them are corrupted. As remedy, you can clear the app’s cache and data if necessary. Here’s how:

  1. Tap Settings.
  2. Tap Apps & Notifications.
  3. Tap See All Apps.
  4. Scroll to and tap to select the Messaging app that you want to clear cache and data from.
  5. Tap Storage.
  6. Tap Clear Cache or Clear Data.

Please note though that selecting the option to Clear Data will erase all your data from the Messaging app including your accounts and passwords. So take note this information beforehand. After clearing cache and data from the messaging app, quit the app, then reboot your device.

Reset network settings on your Google Pixel 2 XL

Texting also involves and requires network functions on the phone. That is why if something goes wrong with the network, SMS messaging might as well becomes unavailable at the moment. Network problems can occur when some settings are configured incorrectly. But since identifying the main error usually requires a lot of effort in digging through one settings menu to another, you can just do a network settings reset instead. Here’s how:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Network settings reset from the given options.
  5. Tap Reset Settings.
  6. If prompted, enter the device’s password, PIN, or pattern for security.
  7. Tap Reset Settings again to confirm reset.

After the reset, your device will reboot by itself. If not, then restart it then try to see if text messaging is already working properly.

Perform a factory reset on your Google Pixel 2 XL (master reset)

This is deemed the last resort as it will erase everything from your device storage. It’s an effective solution to software-related issues triggered by complex bugs and glitches in mobile devices. But given the consequence of losing data, creating a backup is highly recommended beforehand. Once everything is backed up and ready, follow these steps to reset your phone to its factory defaults and eliminate every bug there is:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Factory data reset from the given options.
  5. Tap Reset Phone.
  6. If prompted, enter your device’s passcode, PIN, or pattern to continue.
  7. Tap Erase Everything to confirm.

Alternatively, you can do a factory reset using the hardware keys if the above method is not applicable. Here’s how it’s done:

  1. Power off your device completely.
  2. Press and hold the Power and Volume Down buttons simultaneously until the bootloader mode (represented by an Android with Start on it) appears. Release both buttons at once when you see this image.
  3. Use the Volume buttons to highlight or select Recovery mode from the given option.
  4. Press the Power button to confirm selection.
  5. The device will then flash the Google start screen briefly and then restarts in Recovery mode.
  6. If prompted with an image of a broken Android bot with No Command label on the screen, press and hold the Power button, and press the Volume Up button once then release the Power button.
  7. Select Wipe data/factory reset option from the Android Recovery screen. Use the Volume buttons to select the option.
  8. Select Yes.
  9. Wait until the factory data reset process is finished. It can take several minutes depending on the amount of data there is to reset.
  10. Select Reboot system now then wait for your device to boot up completely.

Finally, proceed to initial activation and setup. After everything is setup, try to open the messaging app and then create a test SMS to send.

You may opt to contact your carrier for other options if none of the prior methods is able to fix the problem and that you still cannot send SMS or text messages on your Google Pixel 2 XL. If the problem occurs after installing a software update, then it’s likely a complex bug that requires an official fix patch. In this case, contact Google Support to escalate the problem and have them assessed thoroughly if this can be tagged among other post-update issues to be addressed in the next update rollout. And likewise, you can seek further assistance in performing more advanced troubleshooting using some required tools on their end.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 9 that can’t send text messages or SMS

It seems that many Samsung Galaxy Note 9 owners have recently been complaining about not being able to send text messages or SMS. Such issue isn’t actually new as there were those who reported the same problem shortly after having bought the device although we can’t be sure if the problem is temporary or something that Samsung has to address.

We’ve already published articles about this problem and it’s not just the Note 9 that encountered it but also other flagship phones like the Galaxy S9, S8 and even the new LG G7 ThinQ. The thing is problems like this may occur from time to time but it does not necessarily mean it’s serious. You may need to do a couple of procedures to address it but that’s it! You may be able to send text messages after that. So, if you’re one of the owners that has this problem, continue reading as this post may help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

What to do with Galaxy Note 9 that can’t send a text message

Most of the time this problem is due to a minor glitch provided it’s not an with your account or the network. There are some practical troubleshooting procedures you can do to fix this problem and they are as follows:

  1. Perform the forced reboot
  2. Check if you can still make a call
  3. Verify the number you’re sending message to is correct
  4. Check the Message Center Number
  5. Call service provider for account- and network-related concerns

Now that I’ve briefly enumerated the things you need to do, I will explain them one by one for you to understand why you need to do it.

Performing the Forced Reboot procedure should be the first thing you need to do because, as what I’ve said earlier, the problem could be just because of minor glitch. Glitches can always be fixed by a simple reboot but it’s better to do the forced reboot as it’s more effective. To do it, press and hold the volume down and power keys at the same time for 10 seconds or more. This will restart your phone like the normal procedure but its memory will be refreshed and all its apps and services reloaded. After this, try sending a text message to your number and if it still won’t go through, then try the next method.

Try making a call to know right off the bat if the problem is with the network or your account. If it is, then you couldn’t also make a call to any number. In this procedure you would also need to check if your phone is getting a good reception by looking at the signal indicator. If the phone gets full bars of signal, make sure there’s no airplane icon beside it as the flight mode disables all wireless communications.

Assuming you can make a call but not send a text message, then move on to the next procedure. But if you can neither do both, then it’s more likely a problem with your account or the network. When it comes to this kind of problem, your service provider can always give you a clear answer as to what the issue really is.

Make sure the phone number you’re sending a text message to is correct. If the number lacks even just one digit, the message will automatically fail each time you send it. If you’re already been texting with the recipient, try starting a new thread instead of replying to an old message. Or, you may also just try to call the number and see if it goes through. If you can call the number then you should be able to send a text.

Check the Message Center Number because that’s very important when it comes to texting especially if you can make a call to the number and not send text messages. The Center Number varies from provider to provider so you might want to search online what the correct number for your phone is. If you can’t find any information as to the Center Number of your device, then it’s better to call your provider about it.

Call tech support and ask for help. As I said, your service provider should have all the answers you need if you’re having a problem like this especially if you’re on a postpaid plan. While on the phone with the rep, ask for the correct Message Center Number for your phone and then inquire about the status of your account as well as the status of the network in your area. Of course, you will have to tell him/her what the problem with your phone is.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 charging and texting issues that occurred after the Nougat update

Charging and texting issues are among the most common problems many Samsung Galaxy S7 owners encountered shortly after the Nougat update. While completely different, both of these issues are connected one way or the other since they occurred after the new firmware is installed.

For owners who are 100% sure the problem wasn’t occurring prior to the update, they immediately think it’s a firmware problem, which is, by the way, logical however you look at it. But there are also times that problems like these get triggered by some files or apps that may have been corrupted during or after an update.

We need to troubleshoot your device to know exactly what the problem is, understand what caused it and learn what to do in order to fix it. So, if you own a smartphone like the Galaxy S7 and are currently bugged by an issue or two after Nougat, then read as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure to drop by our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to contact us by filling up our Android issues questionnaire.

Galaxy S7 not charging properly shortly after the Nougat update

Problem: Hi! I just updated to nougat on my Galaxy S7 and am having a problem with the charging.  It seems to stutter and cycle between “Charging” “Fast Charging” and then “Not Charging” for about 30 seconds before finally settling on “charging”.  However, if I pick up the phone to use it while it’s charging – the cycle will begin all over again. I’ve tested my phone on multiple chargers as well as multiple plugs so that is not the problem.  I can also say with 100% certainty I did not have this problem before installing the new software. Please let me know if you’ve heard of this problem or if you have any tips for how to fix it!  I’ve shut down and restarted the phone but no help.

Solution: If the device doesn’t have hardware problem, then most probably the newly installed firmware triggered it. In fact, when Nougat was first rolled out, a lot of users complained about several issues that occurred. But the good thing is that there are workarounds that you can do to help you fix the issue on your phone. On the other hand, if you downloaded an app prior or after the update that could be one of the factors to consider that the device function abnormally. To troubleshoot your device, here are the methods that you should do:

Step 1: There might be third-party apps that’s causing the issue

This method will help you identify if an app you downloaded from Play Store have something to do with the problem. In this mode, the third-party apps will be stopped from running in the system and if the issue is not anymore happening, then it should be one of your apps caused it. You can uninstall suspected apps one after another until the issue is fixed. And this is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Wipe the cache partition of the device

Due to firmware update it is possible that the system cache became obsolete or geo corrupted and that’s the reason wiping the system cache is recommended especially after system update. Don’t you worry, this method won’t delete your  files and data stored on the device but rather it will force your phone to create newer caches that is compatible to the new system. Here’s how:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the issue is not happening after the procedure, then obviously the system caches were corrupted or obsolete. But if the issue persists, you can proceed to the next step.

Step 3: Bring back your phone to its default settings

After booting the device in Safe mode and wiping off the system cache and the issue is still the same, then your last chance is to reset your phone. This procedure will delete everything so, backing up all your files and data stored on your phone is recommended. But the good thing is resetting will make your phone as good as when you first bought it and there is a big chance that the issue will be fixed after the procedure. Here are the steps that you need to do to reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Samsung Galaxy S7 text messaging (SMS) issue

Problem:My Samsung Galaxy S7 recently just got the newest phone update. Then just this morning I got a long text message that was converted into a multimedia message. At the bottom of the short version of the message, it says view all, I click view all and it goes to a new screen, but it doesn’t actually show the message. I tried restarting my phone, and clearing the cache and the data from the messaging app and nothing is working.

Solution: Since, you already delete the system cache but still no avail, then it might be a serious firmware issue. But before jumping to the conclusion the first thing that you should do is to know whether it is a firmware issue or just a downloaded app that complicates the device’s system. The purpose of this method is to identify if one of your apps is the culprit by stopping all of it from running in the system. So, while in Safe mode try sending a text message to your phone number and see if the problem is the same. If so, then you don’t have a choice but to reset your phone. Take note, that all stored files and data will be erased, so, before you proceed to the procedure try to backup all of it because you cannot retrieve all of it once you are done on the steps.

Moreover, you could also try turning on mobile data as it’s required to download necessary attachments. If it’s already enabled, try to check the APN settings to see if they conform with the settings of your carrier. Going through the Messages settings and making some chances where deemed necessary is also advisable.

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What to do if LG V40 ThinQ can’t send and receive text messages

Whether you’re on a postpaid or prepaid plan, your LG V40 ThinQ shouldn’t have any problems sending and receiving text messages but it seems like some users are having these issues. Most of the time when they occur, the problem isn’t really with the phone but with the network or some settings. Needless to say, texting issues can be fixed without taking a trip to the store or to your service provider.

In this post, I will share with you some very practical ways on how to troubleshoot your LG V40 ThinQ that can no longer send and/or receive text messages. We will try to determine what the problem is by ruling out every possibility. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG V40 ThinQ that can’t send/receive SMS

Texting issues due to phone problems can be fixed by you without even going to the shop but if it’s a problem with your provider or network, then there’s only so much you can do about it. Now, here’s what you must do if your V40 ThinQ can no longer send or receive text messages.

  1. Dial any number to make a call – this will tell you right off the bat if the problem is only with the texting service or if the call service is also affected. If you can make a phone call then the problem could be with your phone and you must treat this problem as is–texting issue. However, if the call doesn’t go through, then it could be more serious than we thought. Move on to the next solution.
  2. Check the signal indicator – you may have done it already but try to check again to see if your phone is getting a good signal and if there’s a plane icon beside it  because if there is, then the flight mode is enabled. You must disable it to regain service. If the signal indicator shows your phone is getting good coverage and that there’s no plane icon beside it, then try the next solution.
  3. Assuming you can still make a call – check if the number you’re sending a message to is correct. Better yet, try sending a text message to your own number so that you would know immediately if the message get sent and if you can actually receive it. If the message is not sent, then the problem could be with the Message Center Number but if it’s sent but not received, you should check the storage of your phone as it might be running low.
  4. Make sure you’re sending just a text message – it means that it shouldn’t have any attachments or emoticons because if there is even one character that’s not considered a text, the message is automatically converted into an MMS which requires mobile data. If you badly need to send it, then you must turn on mobile data and it will go through but it isn’t free.
  5. Check the Message Center Number – whether it’s a postpaid or prepaid plan, your device will be properly provisioned to gain service under your carrier or service provider. A Message Center Number will be set on your device and it should conform with the network to be able to send and receive text messages. If you don’t know the correct Center Number, at this point, you should call the tech support of your provider and ask the rep to walk you through in making sure you phone has the correct Center Number. While on the line, it would also be wise to double-check with him/her the status of your account and if there’s an existing outage in your area.
  6. Perform Master Reset on your phone – after doing the aforementioned procedures and your phone is still not able to send and/or receive text messages. You must reset the device to rule out the possibility that it’s an issue with the firmware. After which and the problem continues, you must bring it back to the store or service provider so that it will be thoroughly checked.

Here’s how to perform the Master Reset on your LG V40 ThinQ…

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

I hope that this troubleshooting guide can help you one way or another. Thanks for reading.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Motorola Moto X4 that won’t send MMS, MMS sending failed error [Troubleshooting Guide]

New smartphones are packed with lots of advanced and interesting features including MMS. And similar to other features, MMS must be activated on the phone before you can use it. Modern Android devices are capable of sending and receiving MMS messages for as long as it has network access. Aside from mobile/cellular data, you can also rely on Wi-Fi connection for MMS functions.

Nonetheless, there would be always an instance when a network service like MMS suddenly fails or stops working as intended. This is inevitable since various factors can inflict trouble to network-related functions on the phone. In case you’d end up facing an issue with MMS that won’t send on your Motorola Moto X4 device, I’ve lined up a few helpful solutions and workarounds you can use to troubleshoot the issue. Read on for more detailed solutions.

How to troubleshoot Moto X4 that won’t send MMS?

Before troubleshooting, verify and ensure that your account is provisioned for MMS services. To ensure that MMS is activated on your activated on your account, contact your service provider/carrier to double check. Also ensure that MMS is enabled on your phone, otherwise you have to configure your device for MMS functions.

Also check if SMS messaging and calling functions are working on your device. Doing so will help you determine if the problem is attributed to network connectivity errors. If there’s no problem with SMS and calls and prior MMS requisites are met but still unable to send MMS on your Moto X4, then you may go ahead and try some workarounds to rule out software problems from the underlying cause.

First solution: Clear cache from your messaging app then soft reset your phone.

For sudden issues, it could be just because of that app that’s glitching. To clear this out, clearing the app’s cache and data can help. Corrupted cache or temporary data from the app are usually the main culprits. To clear this out, try clearing cache and data on your Moto X4 messaging app with these steps:

  1. Drag the Arrow up symbol from the Home screen to show all apps.
  2. Tap Settings.
  3. Select Apps & notifications.
  4. Tap App info.
  5. Tap the Drop-down menu then select All apps.
  6. Tap to select your Messaging app.
  7. Then tap Storage.
  8. Tap Clear cache to start clearing cache from the app’s memory.

Errant cached files are likewise dumped in the process, thus fixes minor app glitches inflicted by errant cache.

After clearing cache and data on your messaging app, perform a soft reset on your Moto X4 to clear its internal memory and to rectify minor software glitches that may have triggered MMS functions to fail. Here’s how it’s done:

  1. Press and hold the Power button for a few seconds and then release when the Power off menu appears.
  2. Tap Power off to turn the phone off.
  3. After 30 seconds, press and hold the Power button until the Moto logo appears.

You won’t lose any critical information in the process so you don’t need to back up data beforehand.

Second solution: Toggle Mobile Data off and on again.

This is another simple trick to clear random errors affecting mobile data services like MMS messaging on your device. It works like restarting mobile data services on your phone. Surprisingly, this trick has done wonders to many of those who have resorted to it when dealing with random problems with mobile data features. If you wish to give it a shot on your Moto X4, then here’s how it’s done:

  1. Drag the Arrow up symbol from the Home screen.
  2. Select Settings.
  3. Tap Network & Internet.
  4. Select Data usage.
  5. Tap the switch next to Mobile data to turn the feature off for a few seconds, and then tap the switch again to turn Mobile data back on.

This can help refresh cellular services including MMS messaging functions on your phone.

Third solution: Reset network/APN settings on your phone.

Invalid network settings on the phone can also be the main reason why network functions aren’t working as intended. This is usually what happens after making incorrect or invalid settings configuration. Bad updates can also result to this same issue. As remedy, follow these steps to reset network settings on your Moto X4:

  1. Tap the Arrow up icon from the Home screen to view all apps.
  2. Go to Settings-> System-> Reset options menu.
  3. Then tap Reset Wi-Fi, Mobile & Bluetooth.
  4. Tap RESET SETTINGS to continue.
  5. If prompted, enter the PIN, pattern or password for your device.
  6. Finally, tap RESET SETTINGS to confirm.

Reboot your phone after the network settings reset is finished then configure necessary options. Don’t forget to enable network features you want to use including Wi-Fi, Bluetooth, and mobile data.

Fourth solution: Update your phone software to the latest version available.

Installing the latest software update on your phone can also help clear out software problems from random bugs and malware. Updates usually offer fix patches to address existing device issues. If you haven’t set your device to auto-update, then you can manually check for and update manually instead. Before doing so, make sure your phone has Wi-Fi internet connection, has at least 1GB of available memory (RAM) and at least 50 percent of battery life. These are the requisites to ensure the update process won’t get interrupted. Once you’ve got all of that set, follow these steps to check for available OTA updates to download and install on your Moto X4:

  1. Tap the Arrow up icon from the Home screen to show all apps.
  2. Tap Settings.
  3. Select System.
  4. Tap System updates. The System update history prompt will then show up.
  5. Tap the option to Check for update.
  6. If prompted, read the information then tap OK.
  7. If an update is available and you’d like to install it, tap Download.

Wait until the update file is completely downloaded then follow the rest of the onscreen instructions to proceed with the update installation process.

Don’t forget to reboot/soft reset your phone after the installation is finished so that all new changes are properly implemented and likewise to prevent any apps from going rogue.

Fifth solution: Wipe cache partition on your Moto X4.

Temporary files that are stored as cache in system folders or cache partition of your phone can also cause such troubles whenever they get corrupted. This is usually what happens when a new system update is installed and that has resulted to system data corruption. To clear this out, wiping cache partition is recommended. Here’s how it’s done:

  1. Turn off your phone, if necessary.
  2. With your phone turned off, press and hold the Volume Down button and Power button simultaneously for about 3 seconds and then release both buttons when the Boot Options screen appears.
  3. Press the Volume Down button to scroll to and highlight Recovery then press Volume Up button to select. The phone will then show the Motorola logo followed by the Android recovery screen.
  4. Once you’re on the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
  5. Then quickly press and release the Power button. The Android recovery screen with menu options will display.
  6. Press the Volume Down button to highlight wipe cache partition option.
  7. Then press the Power button to confirm selection.

Your phone should restart when the wipe cache partition is finished. Wait until it completely reboots and then test to see if you can now send and receive MMS properly on your device. If it’s still failed or unable to send MMS, then you may need to consider performing a factory reset to erase your device and restore its default settings. This can help resolve persistent problems that are attributed to fatal system errors and messed up settings on the phone. You can carry out a master reset through your Moto X4 settings menu or via Android recovery. Just back up all your important files beforehand.

Other options

If SMS messaging functions are also not working on your device, try checking your network operator’s message center number saved on your phone settings. It’s possibly missing or incorrect. Contact your carrier or network service provider to verify and ensure that the message center number stored on your phone settings is valid and correct.

You can also try to use other messaging applications to find out if the problem is isolated the current messaging app in use. Just pick and download a credible messaging app for your device.

If you’re only unable to send MMS messages to a specific contact, try to send MMS on that same contact using a different device. If the other device still won’t send MMS message to that contact, then it’s likely a problem with that contact/recipient.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Motorola Moto X4 that won’t send/receive SMS or text messages [Troubleshooting Guide]

SMS send and receiving issues in mobile devices are usually due to network errors like when the cellular network is down or when the device is getting intermittent to no network signal. For problems with outgoing SMS messages, account-related issues can likewise be the root cause. In some instances, a device won’t be able to send or receive SMS or text messages due to some software issues like when the messaging app in use is going rogue or when some settings on the phone got messed up from an update or faulty configuration. The worst possible cause would be physical or liquid damage on the phone. This is most likely to blame if your phone stops sending or receiving text/SMS after it fell or got wet.

Some network components on the phone might have acquired some damage from that prior incident. The same thing can happen when the SIM card is damaged. Unfortunately for hardware-related texting problems, there’s nothing much you can do on your end as that already require service. But for SMS/text problems that are software-related, you still have a chance to fix that with some workarounds. The solutions that I’ve mapped in this context are applicable to SMS problems on a Motorola Moto X4 smartphone. If you own this device and suddenly find trouble sending or receiving SMS or text messages, then this post may be able to help you out. Read on for further information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Moto X4 that can’t send / receive text messages

If you’re only having trouble sending SMS/text messages but receiving is fine, then it’s likely an account issue. In that case, contact your service provider or carrier to check and ensure that your account status is good. Service providers usually impose temporary disconnection or soft disconnection to accounts with unsettled balances or other issues. When this happens, outgoing services including sending of SMS/text messages couldn’t be used until the account problem is settled. If you’re certain that your account status is good, then try these workarounds to rule out software problems from the underlying causes.

First solution: Force stop messaging app then restart your phone.

If it suddenly occurs on your device to stop sending or receiving text/SMS messages, then it could be just a random glitch on the messaging app in use. Apps can become rogue when triggered by some factors like when a faulty update is installed or after opening a message containing some malware. Should this be just a minor glitch, clearing the messaging app can help. Here’s what you should do then:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Select Apps from the Device section.
  4. Swipe left or right to navigate to the Running tab.
  5. Select the messaging app.
  6. Tap Services.
  7. Tap Stop.
  8. If prompted with the Stop system service? message, tap OK to confirm.

After quitting the messaging app, soft reset/reboot your Moto X4 with these steps:

  • Press and hold the Power button for about 10 to 20 seconds. If this doesn’t work, then press and hold the Volume Down and Power buttons simultaneously for 30 to 40 seconds. Release both buttons when the phone reboots.

After the phone reboots, create a sample SMS/text message to send and receive and see if it’s already working.

Second solution: Clear cache and data on your messaging app.

Errant cache files stored on the messaging app can also cause you such trouble. Temporary files that are stored as cache on the messaging app are useful when it comes to faster reloading of similar data for the app but they can also yield to bad symptoms especially when they become corrupted. This is why it’s also recommended to clear app cache from time to time. Aside from clearing the app from glitches, doing so will likewise free up some space of the app’s memory and likewise on the phone storage. Here’s how it’s done:

  1. Tap Settings.
  2. Navigate to Apps section.
  3. Select All apps from the drop-down menu.
  4. Select the messaging app.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data, then tap OK to confirm. This option will delete all saved data from the messaging app.

After clearing cache and data on your messaging app, reboot your phone to refresh the operating system and then launch the messaging app again to see if SMS functions are already working as intended.

Third solution: Update phone software to the latest version.

Installing the latest system update on your device may also be the key to resolving the issue if software bugs and system errors are to blame. Aside from bringing in new features, system updates also offer fix patches for security enhancements. Device issues inflicted by malicious software will then be addressed. To manually check for and download system updates on your Moto X4 over-the-air, follow these steps:

  1. Tap the Apps menu icon.
  2. Tap Settings.
  3. Tap System.
  4. Then tap System Updates.

Your phone must be connected to the Internet, preferably through Wi-Fi to download and install OTA update.

If you’re using a third-party messaging app, installing the latest update for that app can also help clear the app from errors.

Fourth solution: Reset network/APN settings on your Moto X4.

It’s possible that your mobile network settings were changed and that caused conflict. This is most likely the trigger if the problem started after modifying some settings on your device. The same thing can happen after installing a system update. Some updates would automatically override the current network settings on the receiving device and that might have resulted to some network errors. Resetting network settings will delete all network settings including saved Wi-Fi networks and Bluetooth connections on your phone. Any incorrect network settings are likewise cleared in the process.

  1. Tap the Apps icon.
  2. Tap Settings.
  3. Scroll to and tap System.
  4. Tap Reset.
  5. Select Network settings reset from the given options.
  6. Then tap Reset Settings to confirm.

Once the reset is finished, reboot your phone. Your cellular credentials from your network provider are now restored. Be sure to reconnect to your Wi-Fi network to use the Internet on your phone again.

Fifth solution: Reset your Moto X4 to its factory default settings (factory reset/master reset).

You may have to consider performing a full system reset or master reset to wipe everything from your device including fatal errors affecting the phone’s network system. Doing so will likewise delete all your saved files and data on the phone storage. Thus, creating a backup is recommended before you continue. Once you’re all set, you can carry out a master reset or factory data reset through the settings menu on your Moto X4. Here’s how:

  1. Tap the Apps menu icon.
  2. Tap Settings.
  3. Tap System.
  4. Scroll to and tap Reset.
  5. Select Factory Data Reset option.
  6. Tap Reset Phone.
  7. If prompted, enter you screen lock credentials to continue.
  8. Then tap Erase Everything to confirm and start the reset.

Your phone will then restart once the reset is finished. To use your phone again, follow the setup wizard to enable the features you want to use on your device.

Software-related issues including SMS/text message sending or receiving issues should already be gone after the reset.

Other options

If the problem continues or your Moto X4 still won’t send or receive SMS/text messages after applying all possible solutions, then you’re likely dealing with hardware problems. To check and further assess your device components, take it to the nearest Motorola service center in your place. If hardware damage is present, then your device needs service. For further recommendations, contact your carrier or Motorola Support. Your APN settings may have to be reconfigured.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an HTC U12/U12 Plus that cannot send or receive text (SMS) messages [Troubleshooting Guide]

SMS problems in smartphones are usually attributed to network errors. But there are also other factors that can cause text/SMS messaging to fail. Most of these factors are attributed to software issues on the devices. Problem on sending and receiving SMS or text messages can occur even on new devices.

This post highlights a few suggested workarounds and potential solutions to a relevant issue on the HTC U12 or U12 Plus smartphone. Read on to find out what options to try on whenever your HTC smartphone suddenly stops sending or receiving text or SMS messages.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12/U12+ that can’t send or receive text messages

Before you begin troubleshooting, check and ensure that your phone has network signal. If your phone has no service, you’ll need to deal with network problems first. Otherwise, perform the following workarounds.

First solution: Force close Messages app then restart your phone.

There are instances when an application suddenly failed to carry out its functions because of random errors and system glitches. Oftentimes, such problems are easily remedied by simply ending the errant app followed by a device restart or soft reset. If you were able to send or receive SMS on your HTC U12/U12 Plus and then suddenly couldn’t even without doing anything on your phone, then it’s likely just a random glitch on the messaging app or device system. To clear the error, force close or end the Messages app with these steps:

  1. Press the Recent Apps button.
  2. Flip through the apps previews to locate the Messages app.
  3. Then swipe the Messages app preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After ending the messaging application, restart or soft reset your HTC U12/U12 Plus with these steps:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

Relaunch the Messages app then try to create a sample text or SMS message to send and receive. If the problem continues, move on to the next applicable solution.

Second solution: Clear cache and data on your Messages app.

Apps store temporary files and data every time you use them on your phone. These files are called cache. While cached files serve good purposes when it comes to reloading of similar information, they’re also capable of causing adverse symptoms. Adverse symptoms may occur whenever cache files get corrupted. To make sure this isn’t what’s preventing the Messages app from sending or receiving SMS messages, clear cache and data from the messaging app on your HTC U12/U12 Plus with these steps:

  1. Tap Settings from the Home screen.
  2. Tap to open the Phone app.
  3. Tap Apps then switch to All Apps, if necessary.
  4. Select the Messages app.
  5. Then tap Clear Cache.
  6. If clearing the app cache won’t help, then you can Clear Data on Messages app to. Simply follow the above steps to get to the Messages app then select the option to Clear Data-> then OK to confirm.

Note that clearing an app’s data will delete all your personal data from the app including login details, settings, saved files, and the like. Any corrupted data that might have halted the Messages app from sending or receiving SMS or text messages will also be cleared in the process.

Third solution: Install pending app updates and software updates.

Keeping apps up-to-date is recommended to keep them optimal. Software updates be it for apps or Android system offer bug fixes to get rid of any bugs that caused various types of issues on a device. If you haven’t set your device to install updates automatically, then you’ll need to manually install pending app updates on the Play Store. Here’s how:

  1. Open the Google Play Store app.
  2. Tap the Menu icon (three vertical lines) then tap My apps & games.
  3. Navigate to the Updates section to view available app updates.
  4. Tap the Update button next to your messaging app to install pending app update.
  5. To update all apps at once, tap the Update All button instead.

Also check for any software update (Android). Installing the latest Android software version on your phone can also be the key to fixing the issue if bugs and malware are to blame. Aside from new features, new firmware updates also offer fix patches to address existing device issues attributed to software bugs. Here’s how to check OTA updates on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

Restart your phone when the update is completely installed to prevent any apps or device itself from acting up.

Fourth solution: Wipe cache partition on your phone.

Cached files are not only stored on apps but also on the system folders or cache partition. When these apps get ruined, relevant functions of the device like the messaging system may stop working. To rule this out, wiping cache partition is recommended. Here’s how:

  1. Turn off your phone.
  2. Press and hold the Volume Down key.
  3. Turn the phone on by pressing the Power key until the phone vibrates, then release Power.
  4. Continue holding the Volume Down key.
  5. Release the Volume Down key when the black screen with red and blue lines of text appears.
  6. Press the Volume Down key repeatedly until reboot to bootloader is highlighted.
  7. Press the Power key.
  8. The device will display a white screen with colored text.
  9. Press the Volume Down key repeatedly until BOOT TO RECOVERY MODE is highlighted.
  10. Press the Power key. Doing so will flash the HTC screen.
  11. Press Volume Down key to highlight wipe cache partition.
  12. Press the Power key.
  13. Press the Volume Down key to highlight Yes on the ‘Wipe cache?’ screen.

Allow your device to reboot after wiping cache partition. Then retry sending and receiving sample text messages or SMS on your phone.

Fifth solution: Reset network settings on your phone.

Resetting the network settings can be a potential solution if your device is having network problems or unable to connect to Wi-Fi and cellular network. Without network access, your device won’t be able to send and receive SMS and MMS messages. To make sure this isn’t what’s causing your HTC U12/HTC U12 Plus to fail when sending SMS or text message, try to reset network settings with these steps:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System.
  4. Select Reset.
  5. Tap Network settings reset option.
  6. Tap Reset Settings twice to confirm action.

Your phone should restart by itself when the network settings reset is finished. After it restarts, you will need to set up and connect to your Wi-Fi network. Then try to create a sample SMS message to see if your phone can now send and receive the message.

Other options

Contact your network service provider to report the issue for further assistance. Also check and ensure that your account is in good standing and all your services are active. Carriers usually imposed a temporary disconnect for accounts with unsettled issues like unpaid bills. Also ask them to check their outage board. Network outages may also be the main reason why network services, particularly SMS messaging, are currently unavailable.

If you started to have trouble sending or receiving SMS or text messages on your HTC U12/U12 Plus after installing a new software update and the problem persisted, you may escalate the issue to HTC Support for other options and official recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts that may also be helpful to you:

How to fix MMS that won’t send on your Samsung Galaxy A6 2019, MMS sending failed error [Troubleshooting Guide]

Multimedia Messages are messages comprised of photos, videos, group messages, or any text sent with an attachment. For MMS to work on your phone, a data connection is needed. This means your phone must be connected to the cellular data network for it to be able to send and receive MMS messages. If you are using a third-party app, you can still use MMS through Wi-Fi Internet instead of cellular data connection. For as long as all the specified requirements are met, MMS should work properly as intended. Otherwise, you need to troubleshoot software errors that might have caused MMS sending and receiving to fail.

Tackled in this post is a pertinent issue transpiring on the Samsung Galaxy A6 2018 smartphone. If you own this device and are having trouble sending or receiving MMS messages, then this context might be able to help you out. You can refer to the simple solutions and workarounds I’ve mapped below, should you wish to troubleshoot the problem on your end. Read on for more details.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A6 2018 that can’t send MMS

Before you start troubleshooting, verify and ensure that MMS feature is enabled on your phone. You can check that through Apps-> Messages-> then tap More or three vertical dots icon located on the upper-right of the screen. A list of menu options will then show up. Scroll to and select Settings-> More Settings-> Multimedia messages. Make sure it’s turned on. If the problem continues with MMS enabled, then you can go ahead and try the following procedures.

First solution: Restart your Galaxy A6 2018

If you’re using cellular data, turn cellular data off shortly and then back on again. That’ll help refresh mobile data functions on your phone. After turning mobile data off and on, restart your Galaxy A6 2018 to dump cache files including corrupted data that might have caused conflict with the messaging tool, particularly MMS functions on your phone. Here’s how to restart or soft reset a Galaxy A6 2018 smartphone:

  1. Press the Power button until the menu appears.
  2. Then tap the option to Power Off.
  3. After 30 seconds, you can press the Power button again until the device restarts.
  4. Or you can do a force restart by simultaneously pressing and holding the Power button and the Volume Down button on the side until the phone restarts.

Let your phone reboot completely then relaunch the messaging app and retry sending and receiving MMS. if the problem persists, then try the next possible solution.

Second solution: Clear cache from the messaging app

Temporary data that are stored as cache in the messaging app can become corrupted due to certain factors and when this happens, there’s a higher chance for the messaging services to go wrong. To rule this out, clear app cache with the following steps:

  1. Go to Settings.
  2. Tap Applications.
  3. Tap Application manager.
  4. Navigate to Downloaded section.
  5. Then tap to select the Messaging app you’re using. Or to clear cache from all apps, tap All instead.
  6. Tap Clear cache.
  7. You can also Clear data if clearing the cache won’t help. Just follow the same steps then select the option to Clear data.

Clearing data however, deletes all your personal data stored within the messaging app including saved files, profiles and other information. Restart your phone then create a test MMS message to send and receive.

Third solution: Wipe cache partition on your Galaxy A6 2018

If clearing the app cache and data doesn’t help, then you can try wiping cache partition on your Galaxy A6 2018 next. This will clear cache files from the system folders including those that are causing conflict on your phone’s messaging functions, particularly MMS. Here’s how it’s done:

  1. Power off your device completely.
  2. Then press and hold the Power and Volume Up buttons simultaneously for a few seconds.
  3. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  4. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
  5. Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
  6. Finally, press the Power button to restart your phone.

Allow your device to finish booting up and then launch the messaging app to check and see if MMS sending and receiving functions are now back up and working as intended. If not, then you may have to consider performing resets.

Fourth solution: Reset network settings on your Galaxy A6 2018

To rule network and server settings errors out from the possible triggers, you can try performing a network settings reset to restore the default network configurations on your phone. This allows you to reconfigure necessary options accordingly. This can likely resolve the issue if MMS stopped working after making changes to the network settings or following a new software update installation. Some updates would automatically override network settings, which eventually led to errors. So here’s what you should do then:

  1. Tap Settings.
  2. Scroll to and tap General management.
  3. Tap Reset.
  4. Select Reset network settings from the given options.
  5. If necessary, enter the screen unlock PIN or password to continue.
  6. Then tap Reset settings to confirm action.

Your phone will restart automatically when the reset is finished. Just wait until it’s completely booted up then enable cellular data and Wi-Fi network. See if that fixes the MMS problem on your phone.

Fifth solution: Restore factory default settings on your Galaxy A6 2018

As your last resort, you can do a master reset or factory data reset to wipe everything out from your phone system including complex bugs and malware that caused MMS error to persist. This reset will also delete all saved data and personal information stored on the internal memory. Should you wish to continue, back up your critical data beforehand. Here’s how it works:

  1. Tap Settings.
  2. Go to Cloud and accounts.
  3. Tap Backup and restore.
  4. If you’d prefer, turn Back up my data and Restore options. You can turn it on if you want to back up data before the reset. Otherwise, leave them turned off.
  5. Then go back to Settings.
  6. Tap General management.
  7. Tap Reset.
  8. Select Factory data reset.
  9. Then tap Reset device to continue.
  10. Finally, tap Delete all to confirm action.

Usually, software errors are resolved after a master reset unless they’re attributed to hardware damage. To find out if the issue has been resolved, create a test MMS message then try send and receive it on your phone. If it works, then you’re good. Otherwise, consider other options.

Other options

Contact your network service provider or carrier to escalate the problem for further assistance and other options. Verify and ensure that MMS is included active account services.

If MMS services stopped working after installing a new Android software version on your Galaxy A6 2018 smartphone, then you may report the issue to Samsung Support so they can be aware of and include it among other priority issues to address in the next update fix patch.

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