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text messaging problems

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.

What to do if your phone can no longer send text messages after the reset.

Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

Reboot your Xiaomi Mi 5.
Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

Power on your Xiaomi Mi 5.
Tap on Menu key.
Select Settings.
Scroll down to Backup & Reset option, tap on it.
Tap Factory Data Reset and touch the Reset Phone option.
Choose Erase Everything and agree with the warning.
Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

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How to fix Samsung Galaxy S7 text messaging problems that occurred after the recent update

Hey guys. In this post, I will address some of the texting problems sent by our readers who own #Samsung Galaxy S7 (#GalaxyS7) units. According to them, these problems started to occur after the recent firmware update, which of course, make us to believe the new firmware is somewhat faulty but that takes a lot of work to prove.

Based on the reports, however, many of the problems may be caused by misconfigurations, corrupt caches and/or data. App related problems should be treated differently than firmware issues as mostly, they’re minor and can be fixed by simply clearing their caches and data. As to the firmware problems, you may need to reset your device or do related troubleshooting procedures to fix them.

Read on to learn more about these problems and how to deal with them. For those who have other issues with their phones, make sure you visit our S7 troubleshooting page as there are already hundreds of existing solutions to problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. You may also contact us by completing our Android issues questionnaire in case you need more help.

Q: I can’t send mms. I used to not be able to send OR receive them, but after fixing my proxy settings I can now receive them just fine, but I can’t send them. I got my phone from Verizon in the US but now use an Australian carrier (vodafone) while abroad. The phone is unlocked, and I have put in the vodafone apn so my mobile data and everything is working, but when I try to send an mms it just says its loading and loading and eventually says “Sending failed.”

A: I understand you have to manually enter Vodafone’s APN into your phone for its mobile data to work but it seems like you must entered something incorrectly and it must be in the outgoing settings. There’s no other way to fix this but to re-enter the APN. Please note that an incorrect character or symbol like a period or comma will ruin everything so verify that you go the correct APN from Vodafone.

Q: Hi, so I have AT&T and my boyfriend has verizon. We text each other all the time, but after switching from my iPhone to the Galaxy I am not receiving his texts half the time. Sometimes they won’t come till hours later or a day later. He is the only one I have problems with and I don’t know if it’s me or him or just us . He recently got a new galaxy when I got mine . We can’t figure out how to fix it and I was wondering if you could help. The last apps downloaded were soundhound and my AT&T.

A: If you brought your phone number from iPhone to the new one, then it must be the iMessage that prevents the messages from getting transmitted. You need to de-register your phone number from iMessage or you may call Apple support to have them deregister the number for you. On the other hand, if it’s not about iMessage, then you should call you new provider and report the problem as it might be a network issue. Besides, there’s nothing much we can do about network-related issues.

Q: My daughter was messing with my phone. Now when I text, when I push the send button, it doesn’t send, or sends 2-3 minutes later. I also am getting notification beeps like I have a text or something, but when I look, there is nothing there. I don’t know what was messed with when she had it.

A: She may have changed some settings unknowingly and affected the texting function. It’s better you reset the Messages app first and see if that fixes the problem:

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Tap Storage.
Tap Clear cache and then Clear data, Delete.

As to the notification sound that plays without any messages, it’s actually the Notification reminder function that’s kicking off. Turn if off via Settings > Accessibility option.

Q: I use textra and over the last month i do not receive a lot of message from the girlfriends iphone. I send her a message and she gets it and if she replies I will get that message. Then if she messages later I won’t receive the message.

A: It’s difficult to determine what the problem is with this piece of information you provided. Besides, we don’t know if this problem happens every time or randomly. It might be an issue with her phone or yours. To rule out the possibility that it’s an issue with the app you’re using, I suggest you clear its cache and data.

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Textra.
Tap Storage.
Tap Clear cache and then Clear data, Delete.

Should the problem remain after doing the procedure, then try to reset your device. Do this after you backed up your data and files, of course.

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If the problem remains, then it might be an issue with your girlfriend’s phone.

Q: I’m currently overseas, and just recently I can no longer text/call through wifi with airplane mode on. I still have Mobile data off, but when I exit surplus mode I receive the Roaming signal with bars. Only then do my messages sending. Otherwise they remained pending. I tried reseting, and using multiple wifi sources to no success. Any help would be greatly appreciate. It worked flawlessly the past two months.

A: The common misconception about Wi-Fi calling feature, which allows users to send/receive text messages and make/receive calls over Wi-Fi network is that the feature is not dependent on your account. Well it is. So, without proper provisioning on your provider’s end, Wi-fi- calling feature won’t work. I suggest you call your provider about it so they can give you advice on how to enable the feature if possible. There are eligibility and technical requirements you have to fulfill so your provide will be able to help you better.

Q: I have installed some others but uninstalled hoping it would fix the issue.Just had my phone do an update.Just a few days ago my phone stopped sending my pic texted. I even installed chomp and it worked for a little bit but them stopped.I have tried texted and nothing as the messaging app does Nadia.I updated profile and it says it’s been updated but the message says update available.

A: This might be an issue with the firmware caused by some corrupt caches. I personally encountered this problem before and wiping the cache partition may fix it.

Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If this doesn’t work, then you need to backup your data and reset your phone.

Q: Hello! My Galaxy S7 will randomly resend picture messages or text messages sent to someone, and it does it to multiple people at a time. On another note, it will also recieve random messages previously recieved when the person I was talking to never sent it. My phone randomly started doing this and it is kind of annoying. Thank you!

A: It’s difficult to validate your problem through the description you provided but try to boot your phone in safe mode and see if the problem still occurs while in diagnostic state.

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem occurs in safe mode, then try wiping the cache partition and doing the master reset should it continue to happen.

Q: I awoke this morning time to discover with horror that two text messages I had sent days ago (4 and 3 days) were delivered at 1:30 am! One person responded thinking I was losing sleep over the exchange from earlier in the week. Thankfully no message was sent to my boss! I notice at the end of my messages sometimes it says “sent” or “delivered”. What’s the difference and is that related? How do I prevent this? Thank you.

A: It’s probably just the same problem as with the previous issue. So, try to boot your device in safe mode and see if it still does it and if so, wipe the cache partition and then reset if the problem persists. However, if the problem doesn’t occur in safe mode, then you need to find the app that’s causing it or reset your device. Backup your data before the reset.

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How to fix commonly reported Samsung Galaxy S7 texting problems (SMS & MMS)

Fixing an issue with the #Samsung Galaxy S7 (#GalaxyS7) stock text messaging app that don’t play the notification sound when messages come in.
Learn how to deal with a texting problem wherein the phone can’t send and/or receive text messages from certain iPhone users.
Galaxy S7 text messages get duplicated.
Troubleshoot an S7 that can send SMS but can’t receive can’t receive from some certain people plus other texting problems included in this post.
Learn how to request free Android support from us.

Problems like Samsung Galaxy S7 can’t send / receive text messages, unable to download pictures, text notifications not working, etc. are among the most common issues we received since the release of the device. We, somehow, expected to receive more text messaging problems than any others considering it’s the most basic service in a phone and they’re often a lot of factors that may contribute to the occurrence of any of those problems.

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As always, we are willing to extend our helping hand to resolve those issues. I will tackle some of texting-related problems in this post and answer questions sent by our readers. Continue reading so you’ll learn how to fix the following problems as it’s always possible you’ll encounter one of them in the future.

Before we go any further, for our readers who may be experiencing other issues, feel free to contact us by completing this form. Just tell us about your problem, how and when it started and other necessary details so we can help you better and provide you with more accurate solutions. You may also visit our S7 troubleshooting page to see if we’ve already addressed your problem.

Q: “I’m using Samsung’s text app and sound notification doesn’t work. I have checked all settings and volume. Any suggestions? Also the phone turns off and restarts by itself. It seems to happen more when using IHeart radio on the phone.”

A: If you’ve checked every setting especially the volumes and you still can’t hear your phone play the text notification sound when you receive one, then it might be a firmware issue. It’s not that we don’t want to help you but a brand new and very expensive phone like the Galaxy S7 should have no issues during the first few months of use and since you’re already experiencing this problem, we suggest you contact your provider and negotiate a replacement. I am sure you don’t want to deal with that problem for two years, do you? However, before you actually do that, try resetting your phone first:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Doing so may fix the problem especially if it’s minor, it will also delete all your personal information to protect your privacy.

Q: “My Samsung will not send/receive texts from certain iphones, however will from other iphones. This just started. I have not done any updates or downloaded any new apps. Also my exchange email has stopped sending me notifications with new mail. I checked the notification/mail setting and notifications are turned on. Any assistance would be greatly appreciated!”

A: As to the texting problem, I think the problem is on their end since your phone can receive text messages from and send to other iPhones. However, I want you to check if their numbers aren’t in the block list: open the Phone app and tap More, then choose Settings and touch Call blocking. Try to see if there are numbers under the Block list and if they’re the same numbers that you’re having issues receiving/sending text messages. If so, just unblock those numbers and everything will be good.

About your other problem, verify that you have an active internet connection and that you’re actually receiving new emails but not hearing the notification if one comes in. After that, try following these steps:

From the Home screen, tap the Apps icon.
Find and touch Email.
Once inside the app, hit the Menu key in the top-right corner.
Choose Settings and tap Manage accounts.
Tap the email you’re having issues with.
Scroll to ‘Notification Settings.”
Make sure Email Notifications is checked.

If you’re still not hearing the notification when emails come in, try deleting the system cache since you said the problem just started:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If all else fails, try to reset your phone.

Q: “Hi. I bought my phone 3 weeks ago and am having text problems. I was not receiving people’s texts but they receive mine. I found with some people if I text them then they can text me back. But others they receive my texts but I just don’t get theirs at all.”

A: Assuming you didn’t use the same SIM card with an iPhone before and used iMessage, then there’s one thing you can do to know what the problem is–send a text message to your own number and if you can receive it, the problem is not with your phone but theirs.

Q: “Can only send MMS when mobile data is on. Previously I could send with data off and WiFi on.”

A: Here’s one very simple principle when it comes to sending/receiving multimedia messages: MMS can only be transmitted via mobile data. However, some carriers support a feature that allows transmission of MMS via Wi-Fi, so call your provider and ask if it supports this feature. Or, you can just proceed to using Textra SMS app, modify its MMS setting to and tick Prefer WiFi option and try sending a picture message. If it goes through, then you’re in luck, otherwise, you really have to turn on mobile data for this service.

Q: “When I am using whatsapp my keyboard layout changes and I don’t get the option to start a new line(paragraph) when typing. On my galaxy s6 I could hold the enter button in at it would start a new line. Can anyone help me with this.”

A: You’re right, there’s no key that allows you to start a new line when you’re in WhatsApp. However, the app has the option “Enter sends a message” that you can disable. Once disabled and you hit the Enter key, the cursor will start a new line. When you’re inside the app, head to Options > Settings > turn off “Enter sends a message.”

Q: “I can receive pictures through text messages but I cannot send them through a text message.”

A: It could have been more helpful if you include more information about it like the actual error message when the sending failed, etc. But anyway, since you’re receiving MMS just fine, I think it has something to do with the APN Settings. Call your provider and verify if your phone is using the correct APN.

Q: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.”

A: When it happens, are you mobile or not? If you’re mobile, it might be a coverage issue as signal reception can be interrupted when in transit, although, it may still be a network issue even if you’re still. For this, you really have to call your service provider or carrier and troubleshoot with the representative because there’s always a chance that it’s an issue with the phone. Negotiate a replacement if the rep didn’t provide a permanent fix for it.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!”

A: Without changing any settings on your device, boot it in safe mode:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that all third-party apps are temporarily disabled, try sending a text message to your own number and see if it duplicates. If not, then there’s one app (most likely a messaging app) that’s causing the problem. There are two options you can use to fix this issue–either to uninstall the app or turn off its notification. It’s your phone, so it’s your call which to choose.

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Samsung Galaxy S7 cannot download picture messages or MMS & other texting issues

More and more #Samsung Galaxy S7 (#GalaxyS7) owners are complaining not being able to send and receive text messages while others are having issues transmitting texts with attached pictures or #MMS. We’ve been receiving complaints from our readers each week about these issues and we’ve actually addressed them several times already but since there are still people who need our help, we just can’t stop.

So, in this post, I will address some of the text messaging issues we received including an issue with the Galaxy S7 that cannot seem to download a text message that has an attachment. The second problem is about group messaging. According to our reader, the recipient of his message is receiving it as a simple SMS and not as a group message.

Read on to learn more about the problems I cited here and how to deal with them. You may encounter one of them in the future so it’s better that you already know what to do just in case.

For those who have other issues, make sure you visit our S7 troubleshooting page as we’ve already addressed a lot of issues since the device was released. Find ones that are similar to yours and use the solutions or troubleshooting guides we provided. You may also contact us in case you need further assistance by completing our Android issues questionnaire.

Galaxy S7 cannot download a text message with an attachment

Problem: I purchased this phone on Saturday. Sunday I received a text message with a 1KB attachment. It would not download and kept giving an error message. All the “helps” I could find online said to restart, delete previous MMS, clear downloads or reset it to factory setting. I have nothing to delete and the dang thing has only been used for 28 hours! So what can be done?!

Answer: Apparently, we’re talking about MMS here and there’s one requirement before you can send/receive this kind of messages: mobile data. That being said, here are the things you have to do to troubleshoot this problem:

Make sure mobile data is enabled in your S7. While others believe Wi-Fi is needed to send MMS, it’s not. Regardless whether you have a Wi-Fi connection or not, if mobile data is enabled, you should be able to send and receive text messages with attachments.
If mobile data is already enabled, then it’s the APN that has a problem. To be able to connect to your provider’s mobile data network, there are settings that have to be set on your phone but more often, owners don’t know the correct settings but you can always visit your provider’s website to find the APN for your phone.
If you don’t know how to set up the APN, then call tech support. I’ve been a tech support for wireless companies for years and this problem can easily be fixed if owners would call the hotline and ask for help. You will be walked through in setting it up on your phone.

I believe these are the only things you need to do to make MMS sending and receiving work on your device.

Recipient gets the text as a private message and not as a group conversation

Problem: When I reply to a group message, even when the group message button is checked, my message goes to a private message and it sends it more than once to that person. I can see on my phone that it is in my group message but that person cannot. On his end, it’s not on the group conversation.

Answer: Have you ever thought that maybe the problem in on his end? Because the way I see it, his phone wasn’t set to receive group conversations as group conversations. On your end, there’s only one way to verify if the message was sent as a sort of individual message or a group conversation and you already mentioned that it shows like the latter and that the setting for group conversation has already been ticked on your phone’s settings. It is therefore obvious the issue isn’t on your phone but his and I’m sorry we cannot just provide a solution for it for one obvious reason; we don’t know his phone.

Galaxy S7 slows down when owner sends and receives text messages

Problem: Hi. Thing is, when I am texting messages, my phone will get very slow, I can’t send message after message, like on iPhone, I need to wait for the 1st message to be sent and then write the other one. Also, if somebody is sending me messages one after each other my phone will freeze a little bit and won\t allow me to write ’til I have not received the message. I had the same problem with S5, still struggling to find a solution.

Answer: Text messages are sent in a matter of seconds provided you have a decent service coverage. The thing is if this thing has already been happening since day 1, then that’s the way the phone works and there’s nothing we can do about it.

I’m not sure how many seconds the phone freezes when messages are sent or received but if this problem started just recently, you may want to clear the cache and data of the messaging app you’re using. If that doesn’t work, then perhaps it’s time you reset your phone and bring it back to it factory defaults.

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Owner can’t seem to scroll up when typing a text message on Galaxy S7

Problem: When typing a text, I am unable to scroll back up and read through the text before sending. I used to be able to review my text before sending on my GS5, but the GS7 doesn’t seem to allow review via scrolling back thru the text. Is there a setting or something that will allow this?

Answer: I’m not really sure what messaging app you’re using but if it’s the stock Messages app, then you should be able to swipe down on the text field itself to scroll up and review your message before sending.

There’s no special setting for it because it’s always enabled for convenience. If you really can’t scroll up and down by swiping on the text field, then it might be just a glitch with the app. With this, try to clear the cache and data of the Messages app. It might fix it:

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

Galaxy S7 auto converts SMS to MMS with phone numbers appearing like email addresses

Problem: When receiving texts from certain people, who are in my contacts, it shows up as a phone number email address combo. Like [email protected] When it does this, it auto converts the message, no matter how small, to an mms message. Then it will not let me respond directly, telling me there is a server error. So i have to go out and then make a new text with their name on it. I use Metro PCS.

Answer: It seems like those messages have been sent to you as MMS and not just some simple text messages. Therefore, they are received as MMS and the contact information that appears is like the ones you’re seeing on your phone. We cannot control people if they want to send MMS to you instead of SMS. The only downside to this is that you cannot quickly reply but I think you can manage.

Galaxy S7 Messages app screen goes white and messages disappear

Problem: I recently have started having issues in my Samsung texting app. When I use an emoticon, and hit send the next screen goes white and I cannot see responses or even the text I sent. I have to close out of the app, and open it back up to see and/or send another text. I noticed this in the past week. I’ve tried to restart the phone a couple times, but it continues to happen.

Answer: Apparently, it’s not normal for the Messages app to do such thing and it can be just a minor glitch or bug in the app. I suggest you try to clear the cache and data of the app to see if that helps, if not, then you have to choice but to reset your phone but you need to backup your data and files before following these steps:

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

Galaxy S7 text messages aren’t organized chronologically

Problem: My received texts will show up before my last sent one. When I receive a response, it shows up as if it was received before my text sent. I hope that makes sense. So even though the last message in the conversation was from some one else, mine reads as the last. It’s just not organizing the responses chronologically.

Answer: It has something to do with the time and date in your phone. So, make necessary adjustments to them and make sure you choose the correct time zone.

Once you’ve made necessary corrections on the time and date, you will start receiving messages in their proper order, however, the messages you already received before you made the corrections will remain as is. It’s up to you if you delete them or not.

Galaxy S7 is receiving random picture messages

Problem: I get random picture messages. But I know the person did not send it, it is normally a picture I have seen before and screen shot myself or one that had been sent to me in the past. But the person my phone says sent it to me isn’t always the person I had the initial picture messaging with. A restart of my phone does not remove the message.

Answer: The thing is you’re the recipient and there’s nothing we can do if the phone that sends the message keeps sending you random picture messages…well, unless you blacklist the number. That, of course, isn’t practical if you’re in constant communication with the owner of the phone. Apparently, the problem isn’t with your device but the sender’s and we really can’t help if we don’t know the model of the phone. Perhaps you can tell that person to contact us so that we can provide solutions or troubleshooting guides.

Certain number can’t receive text messages from a Galaxy S7

Problem: I can receive text messages from my mother’s phone but she can’t receive them from me and it’s not an issue with text to any others.

Answer: Just like what I said in the previous issues, we cannot provide a solution if we don’t the phone we’re troubleshooting. Apparently, the issue isn’t with your S7 but your mother’s phone and it seems like she inadvertently blocked or blacklisted your number that any messages from you will be treated like spam and aren’t displayed in the inbox. Tell her to check her phone’s settings.

Galaxy S7 can no longer send text messages with attached pictures

Problem: I couldn’t figure out what Android version I have first of all, but my problem is this, I can no longer send a picture text unless I use the Samsung filled sharing and it’s driving me crazy, I need to get step by step directions on how to solve this issue as I must be the village idiot, I tried going in my phone looking how to enable Mobile data or check to see if it was enabled I can not for the life of me figure out how to do this, could you please help, my phone worked fine till this stupid last update, thank you! — Theresa

Answer: Don’t worry about the version of Android your phone is currently running, Theresa. It doesn’t actually matter because your problem is about mobile data that might have been disabled. To enable mobile data, follow these simple steps:

From the Home screen, tap the Apps icon.
Find Settings and tap on it.
Scroll to and touch Data Usage.
Tap Mobile data switch to ON.

After you enabled mobile data and you still can’t send or receive picture messages, call your service provider as it has something to do with the APN settings. The representative will walk you through in setting it up on your phone.

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Samsung Galaxy Note 5 text message notification sound no longer plays after the update

While many have anticipated the rollout of Android 6.0 #Marshmallow for the #Samsung Galaxy Note 5 (#Note5), there were users who got disappointed because instead of fixing existing issues, the new firmware brought about new problems not to mention changes to some settings and one of them is the messaging notification sound.

Shortly after the update, many users complained that whenever text messages come in, their Note 5s no longer play the usual message notification sound even if the volume is set all the way up. There is a setting that needs to be checked first but if it’s already configured properly, then it might be an issue with the firmware.

Continue reading to understand more about the text messaging problems I cited in this post as well as learn how to fix them. For those who have other issues, make sure you visit our Note 5 troubleshooting page for we have already answered hundreds of questions and posted them on our website. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us through our Android issues questionnaire if ever you need further assistance.

Galaxy Note 5 no longer plays text message notification sound

Problem: No notification when receiving text message. Have checked all obvious settings and can find no problem. Help!

Answer: This problem isn’t new in fact it’s happening to other Galaxy devices and not just to the Note 5. Prior to the Marshmallow update, this problem used to be caused by some settings but there were users who reported that it also occurs even when all settings look correct. This, of course, suggests that it could be a firmware issues especially that it started to occur after an update. We need to troubleshoot your device to know and understand what the problem is all about and to learn how to fix or work around it. We cannot just discount the possibility that it’s caused by some settings in your phone so we’ll have to start from there. In order to make it easier for you, here’s our step-by-step troubleshooting guide:

Step 1: Verify the volume for notifications is turned all the way up

Everything that sounds off in your phone is managed by the device’s volume. It must be the first thing you should check. Remember that notifications have their own volume slider. While troubleshooting, it would be better to turn the volume all the way up just to make sure the device will sound off.

Step 2: Make sure Messages notifications aren’t blocked

Marshmallow can block apps notifications and more often than not when this problem occurs, it’s the Messages that’s blocked. Try to see if you can fix the problem by following these steps:

From the Home screen, tap the Apps icon.
Find and tap Settings to open it.
Touch Sounds and notifications.
Under the Notifications section, tap App notifications.
Scroll to and tap on Messages.
Now feel free to Unblock notifications for the app.

Step 3: Delete the system cache or wipe cache partition

If the second step failed to fix the problem, then it’s time to go after the firmware considering the fact that the problem started after an update. You may have already accumulated a lot of files and data in your phone and I’m sure it’s a hassle to back them up. So, the next thing you should do is try to wipe the cache partition. It’s almost like the reset only that it’s the system cache that’s being deleted and the phone can create new ones that work perfectly with the new firmware. Follow these steps to wipe the cache partition:

Turn off your Galaxy Note 5.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

Step 4: Perform master reset

After you’ve deleted the system cache and the problem still persists, then it’s time you did the master reset. But before you follow the steps below, make sure you backup all your data and files first as they’ll all be deleted:

Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
Turn off your Samsung Galaxy Note 5.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I am certain the problem will be fixed after this.

Galaxy Note 5 cannot send group texts

Problem: The issue that I’m having is with the texting, where I send one to a number and then it splits the messaging into two different threads for example I have one with my friend Moses and the other thread with Moses, Carlos son don’t know how to stop this from happening would appreciate any help on this problem.

Answer: In other words, you want them to be in a “group conversation,” right? There’s a setting for that…

From the Home screen, tap the Apps icon.
Find and touch Settings to open it.
Tap Applications and then choose Messages.
Go to More settings, then Multimedia messages.
Enable Group conversations.

This should enable group texting on your phone. Meaning, if the device detects there are more than one recipient in the contacts field, the message will automatically be converted into a group conversation. However, mobile data is required. So make sure mobile data is enabled for it to work.

Galaxy Note 5 doesn’t show messages details on lock screen

Problem: When I receive text messages my phone is no longer telling me who the messages are from. It simply says “Messages” and “new message” below whereas previously it would show me the contact information. I have tried restarting my phone and clearing the cache and it has not fixed the issue. Thank you in advance.

Answer: It’s just a matter of setting up your phone on what to display on the lock screen. You can set certain applications–in this case the Messages–to limit the amount of notification information displayed on your lock screen. Here’s how:

Tap Apps from the Home screen.
Tap Settings.
Tap Device.
Tap Sounds and notifications.
Tap App notifications.
Scroll to and tap Messages.
Tap the slider next to Hide content on lock screen to enable the feature.

For most applications, you have to enable Block Notifications to block notifications, sounds, and vibrations alerts.
To push the app’s notifications to the top of the list on your lock screen and notification panel, you may turn on Set as priority feature on your phone.

You may also want to do the following:

From the Home screen, tap the Apps icon.
Find and touch Settings to open it.
Tap Applications and then choose Messages.
Turn on Notifications and make necessary changes.

I hope this helps.

Changing Font Size in Galaxy Note 5

Problem: While inside a text conversation, I used to be able to use my volume rocker keys to increase or decrease font size. I can no longer find that option anywhere. There is one option inside the Messages settings but it enlarges the fonts in the list of conversations, not inside the convo itself.
I can see the option Messages > Settings > Display > Change Font Size > Use the Volume Key to change the font size on my husband’s Note 3 and he is on Android 4 (I my Note 5 is on Android 6). This is driving me crazy! Thanks!

Answer: This is just one of the features or functions Samsung took away. To adjust the font size, you need to go to Apps > Settings > Display and wallpaper > Font > and use the slider to choose the size.

Note 5 Messages app won’t open after the update

Problem: After updating my phone the message app will not open and when using the phone it will automatically restart itself.

Answer: It might be just an app problem so try to clear the cache and data of the Messages app first:

From any Home screen, tap Apps.
Tap Settings.
Scroll to ‘APPLICATIONS,’ then tap Application manager.
Swipe right to the ALL screen.
Scroll to and tap Messages.
Tap Clear cache.
Tap Clear data, then OK.

If this doesn’t fix it, then boot your phone in safe mode and see if the app opens there. Here’s how you boot in safe mode:

Press and hold the Power key.
When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

Should the problem remain, back up your data and files and reset your phone.

From the Home screen, tap the Apps icon.
Find and tap the Settings icon.
Under the ‘Personal’ section, find and tap Backup and reset.
Tap Factory data reset.
Touch Reset device to proceed with the reset.
Depending on the security lock you used, enter the PIN or password.
Tap Continue.
Touch Delete all to confirm your action.

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Quick fixes to Samsung Galaxy S6 Edge text messaging problems after Marshmallow update

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) is among the few devices that received the most anticipated Android 6 Marshmallow (#AndroidM) update. But instead of fixing previously reported problems, the new firmware added more issues. Here is some of the text messaging (covers both SMS and MMS) problems we received from our readers:

Galaxy S6 Edge sends text messages to work email, fast battery drain
Text messages come up blank on recipients’ phones
Text messages bear incorrect timestamp, not in chronological order
Text messages are converted to MMS and take time to download
Galaxy S6 Edge can’t receive text messages from iPhone users
S6 Edge didn’t receive all text messages from sender
Can’t send / receive MMS on the new Galaxy S6 Edge
Galaxy S6 Edge won’t send longer text messages
Galaxy S6 Edge hasn’t been receiving group messages
Only 20 contacts allowed in group conversation in Galaxy S6 Edge

For those who have other issues, visit our Galaxy S6 Edge troubleshooting page. There were already hundreds of problems we addressed. Find issues that are similar to what you have and use the solutions we suggested. If they don’t work, then feel free to contact us by competing this questionnaire.

Galaxy S6 Edge sends text messages to work email, fast battery drain

Problem: Purchased an S6 Edge recently and it creates a new email message every time a text message is received. How do I stop this?

Also, the battery is dying within 6 hours. I’ve tried several solutions suggested on line but it continues to occur. Looks like email synch, screen and android system are causing the most drainage. Also, How do I do a soft reboot on a S6 (no external battery)? Thank you.

Troubleshooting: As to the text messages being automatically sent to your work email, there’s a sync you need to disable for that:

Open the stock Email app.
Tap More
Choose Settings
Select your work account
Scroll down to Exchange ActiveSync Settings
Turn Sync Messages off

As to the battery drain issue, try changing the sync frequency. Lastly, to do the soft reboot or force restart, just press and hold the Volume Down and Power buttons for 20 seconds. That will do.

Text messages come up blank on recipients’ phones

Problem: Hi I can’t send texts they always come up blank on other peoples phones they know who sends the message because it comes up with my name and that is it how do i go about fixing this problem.

Suggestion: Let’s make this clear; you can sent text messages but the people you’re texting to receive blank messages. I think the problem is on their side especially if your messages are being converted to MMS like when you use emoji or attach a picture. Try sending out a text message with only two or three words in it without emoji or picture. If they can receive it correctly, then that’s the case. Otherwise, you should call your service provider.

Text messages bear incorrect timestamp, not in chronological order

Problem: The messages I receive are timestamped 1 hour behind from what I text, and messes up the order of the text, that all the sender does texts as above mine. It makes it very cumbersome to read.

Solution: This problem occurs when your phone’s time and/or date wasn’t set correctly. Go to system settings and make sure both Automatic Date and Time, and Automatic Time Zone are enabled. That should take care of the problem.

Text messages are converted to MMS and take time to download

Problem: Long text messages from other people are turning into a MMS message on my phone, that are too big to download. So I’m unable to read the texts.

Suggestion: The fact is, the messages were converted on the sender’s phone and transmitted over the network as MMS and your phone receives them as such. They take time to download because of the size but if you can download them just fine, then you’re good. Otherwise, make sure mobile data is enabled in your phone and that there are no bars in your account. If you need more help, you should contact your service provider because it’s either a network problem or the APN settings.

Galaxy S6 Edge can’t receive text messages from iPhone users

Problem: I have the Galaxy S6 Edge. Recently I have not been receiving text messages sent to me by friends with iPhones. Is there any way to fix this? I would assume it’s a problem on my end as I can’t receive messages from multiple people and on their end it states that the messages were sent successfully.

Troubleshooting: First of all, verify if you can receive text messages from non-iPhone users because if not, it’s more of a service issue than anything else and you need to call your service provider for that.

However, if you recently just transferred from iPhone to the S6 Edge and brought your old number with you, you need to deregister it from iMessage. Here’s the link to Apple’s tutorial page.

S6 Edge didn’t receive all text messages from sender

Problem: Not receiving all of my text messages. I was having a conversation and only received one of the 5 messages. The next morning I followed up and the person sent me a screenshots of the rest of the conversation. Now I wonder what else I’m missing! How do I fix this?

Troubleshooting: How many times did it happen? If it happened just one time, then it was probably just because of rare service issue. Problems like this happen all the time anywhere in the world. However, if it keeps happening, then it’s time you contacted your service provider. It’s not normal anymore.

Can’t send / receive MMS on the new Galaxy S6 Edge

Problem: Cannot send MMS or see MMS sent to me. I just replaced my Samsung Galaxy S6 Edge after having the issues with SMS & calls not going through. Have only had my new S6 Edge a week & there have already been 3 software updates. MMS stopped working after 2nd software update. When I send a picture it says “sending” then immediately says “cancelled” & then “network error” as it keeps trying to send. My yahoo email also stopped loading through Gmail app on 2nd of having phone.

Troubleshooting: Just make sure mobile data is turned on in your phone as it’s necessary for picture messages or MMS. If it’s already enabled but you still couldn’t send and/or receive MMS, it must have something to do with the APN settings. You can try to google the correct APN that T-Mobile is using on its network, you can call tech support and ask for it just to be sure you get the correct one. Once APN has properly been setup in your phone, it should work with the MMS.

Galaxy S6 Edge won’t send longer text messages

Problem: My phone won’t send longer text messages (not sure exact characters) and I can’t find a setting to change anywhere. I have to split longer messages into 2 or 3 and then they send fine. Never had this problem before. And using same sim card and carrier as with previous phone. Thanks for your help in advance! — Lauren

Answer: Text messaging or SMS is limited to 160 characters only, however, users can type messages longer than that but once sent, the message will be split into multiple messages. There’s nothing we can do about this. But if you really don’t want your messages split, I suggest you use MMS instead.

Galaxy S6 Edge hasn’t been receiving group messages

Problem: For as long as I can remember I have not been receiving texts from my friends in group chats I am a participant. I have tried using message plus, message, and go sms pro and have tried doing a soft and factory reset. Nothing has fixed this. I also did research and read it could be something with imessage. I went to deregister I message and it said my phone number wasn’t linked to that.

Troubleshooting: Apparently, it’s not about iMessage, thanks for ruling that out. Now, group messages are actually considered MMS. That said, you need to enable mobile data in your phone so you can send and receive or join in a group conversation. If it’s already enabled and the problem persists, there must be something wrong with the APN settings. Call your provider and ask for the correct one.

Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Problem: I’ve just got it and main reason was for text message to groups. I tried to send a message to groups but it only limits to 20 contacts max, where is older versions of Samsung didn’t is there any way to adjust group text limit?

Answer: This is one of those things that we really can’t do something about. For more information on this, I suggest you call your service provider.

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How to fix “Unfortunately, Messages has stopped” error on Samsung Galaxy S7 Edge & other texting issues

Learn how to troubleshoot and/or fix the error message “Unfortunately, Messages has stopped” on the #Samsung Galaxy S7 Edge (#S7Edge).
What you need to do if the #Messages app immediately closes the moment you open it. It’s actually the same as the error message in the title only that the app doesn’t return the error.
What to do if your S7 Edge fails to send a text message but when the message goes through, it gets duplicated on the receiving end.
User wants to learn how SMS works especially about paginated text messages. He also wants to learn how to set the phone to notify him if SMS messages get converted to MMS.
Galaxy S7 Edge splits the message into several text messages.
Random pictures get attached or shows up in the Messages app although recipients don’t actually see them.

Apart from the common performance and app related issues with the Samsung Galaxy S7 Edge that occurred after the update, texting problems also plague the community. In fact, we already received a lot of texting related issues with the phone including the infamous error message “Unfortunately, Messages has stopped.”

I’ve already published a few posts that tackle with texting issues but we still find it necessary to answer the questions our readers sent to us. Continue reading below to learn more about the common text messaging problems owners encounter so that you’d know what to do in the event that one of the issues may occur to you in the future.

For those who have other concerns and issues, visit our troubleshooting page for we have already answered a lot of S7 Edge issues. There’s a chance we already provided solutions to your problem so find ones that are similar or related to yours. You may also contact us by fulfilling our Android issues questionnaire if ever you need further assistance.

Q: “Hi droid guy. I badly need your help with my problem. My phone is a Samsung Galaxy S7 Edge that I purchased about a couple of months ago. I never actually had any issues with it until recently when it started showing up an error message ‘Unfortunately, Messages has stopped.’ As a result, I can no longer read my text messages nor send one because the moment I open the app, the error shows up. When I hit ok, the app closes with it. What shall I do?”

A: Basically, the error message is telling you that the Messages app crashes. It may be caused by other third-party apps or a firmware issue. So, you need to isolate the problem immediately. Here’s what you need to do:

Step 1: Boot your device in safe mode to see if the error still shows up

If the error is triggered by one or some of your downloaded apps, then it shouldn’t show up in safe mode as third-party apps are temporarily disabled in that state. So, follow these steps to boot your S7 Edge in safe mode:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Try deleting the system cache especially if you recently updated your phone

Firmware updates may corrupt some cache including system caches. Since we really can’t pinpoint which caches got corrupted, we need to delete them all at once by booting your phone into recovery mode. Before I give you the steps, let me explain briefly why you need to do this.

If your phone has recently been updated to the next Android version, old system caches may not work with the new version. However, since they remain in the cache directory, the phone may still use them and it’s where conflicts occur. When it happens, the device may suffer from serious performance issues which includes apps crashing. Here’s how you delete the caches:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Step 3: Clear the cache and data of the Messages app

Since the error specifically mentions of the Messages app, then it’s necessary to troubleshoot the app itself especially if the issue didn’t get better after following the first two steps. Clearing the cache and data of the Messages app might just help you. Here’s how…

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

Step 4: You may need to do the Master Reset

After following the steps above and the issue remained, then your phone may have suffered from a serious firmware issue. There’s no other choice, you need to perform the master reset:

Backup your data.
Remove your Google account.
Disengage screen lock.
Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Step 5: If all else fails, have a technician take a look at it

For us advanced users, we often resort to manually flashing the firmware to our devices especially in situations wherein firmware-related issues can’t be fixed by common troubleshooting procedures. Doing so, however, is risky not to mention you’ll lose the warranty of your device. So, I suggest you visit a shop or send your phone in for repair if this problem persists after following the steps above.

Q: “Droid guy, I’m just thankful enough to have found your blog. I have a problem with my S7 Edge and I hope you can help me. It started after the minor update wherein the messaging app I use just closes on its own. No error message, no nothing. It just closes. What seems to be a problem with it?”

A: I would assume that you’re using the stock or native messaging app (Messages). Apparently, the app crashes and it’s the other version of the error message I tackled above. Nevertheless, it’s the same problem so just follow the troubleshooting procedure I drafted above. I hope that could help you.

Q: “When texting, the device sends message that the text could not be sent due to server problems but after trying to resend the message, the destination number is receiving multiple messages.”

A: So, you can send text messages after all? This kind of problem can only be fixed by your service provider as it is a network issue. There’s also a possibility that the problem is with the network of the recipient. You can verify that by sending a text message to your own number. If the message goes through and you can actually receive it, the problem might be on the receiving end and there’s nothing we can do about that.

Q: “How does the texting work? I can see the numbers and then / and a number after it. For example, 13/5. Does that mean I’m on 5 pages with 13 chargers left until it goes to page 6? I would like to be notified when my SMS turns into MMS.”

A: I’m not sure where you’re seeing that number but long text messages that are split into parts always have the small digit appear before the bigger one like 3/5. It means you’re currently reading the 3rd page of the message that’s split into 5 pages.

I’m not really sure what kind of notifications you like but as long as you have the setting to automatically convert SMS to MMS is enabled, you know the phone will do that as soon as it identifies the message to be containing files, pictures, special characters, etc.

Q: “The pre-installed “Messages” has split the messages from one of my contacts, i.e. messages to 61430### and 0430### are listed separately in Messages. When I click on the person, I get directed to the same contact but the messages won’t merge. I didn’t have this problem on the S5 where the messages were transferred from through the Phone-to-phone USB that came in the S7 Edge box. Please help. Thank you.”

A: I don’t quite understand what you mean here. If you mean that long text messages get split into several parts, then there’s a setting for that. Under the Settings menu of the Messages app, find the option Auto combination. If enabled, messages get automatically combined to appear as one message.

However, if you mean that group messages get sent to multiple recipients as separate messages, then the option Group conversation should be enabled.

Q: “I am receiving my photos that are saved on my phone in text messages. The contact which the message comes from cannot see the photos.”

A: If this occurred after an update, then you have to options. You can either try to clear the cache and data of the Messages app or delete the system cache if the former doesn’t work.

How to Clear App Cache and Data

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

How to Delete the System Cache

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

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How to fix Samsung Galaxy Note 5 text messaging issues after Marshmallow update

Many #Samsung Galaxy Note 5 (#Note5) owners were anticipating the roll out of the Android 6.0 Marshmallow (#AndroidM) but not everything is smooth sailing after it was installed. In fact, we already received a lot of complaints after the update to the disappointment of the owners and texting problems are among the common issues we got from our readers.

Below are some of the text messaging problems sent by our readers. Read on to know more about them and learn how to fix each one so you’ll be ready in case you’ll encounter any of them in the future.

For those who have other issues, makes sure to visit our Note 5 troubleshooting page as we already addressed hundreds of problems with this phone. Find ones that are similar to yours and use the solutions we provided. You may also contact us by completing this questionnaire accurately. All we need is information so we can help you better.

Q: “When I get a text there is no sound notification. My emails are fine. Thanks.”

A: Pull down the quick settings screen and hold the sound icon for 2 seconds. A new window will pop up that allows you to adjust volumes of Ringtone, Media, Notifications and System. Just make sure the Notification Volume is set to the highest level. Then, send a text message to your own number to see if the text notification works, if still no, then reboot your phone. If the reboot failed, try booting your device in recovery mode and wipe the cache partition but if that failed either, then backup your data and files and perform the Master Reset.

Q: “Some of my text messages are white in color where I cannot read them, especially if someone sends a special with pic attached to the text.”

A: It looks like you are just having problems downloading the picture attached to the text message. In this case, make sure mobile data is enabled in your phone. If it is but the problem remained, then it must be the APN settings that have issues. Call your provider and ask for the correct APN for your phone then ask the rep to walk you through in setting it up.

Q: “I just downloaded android’s new operating system marshmallow, and now my Verizon messages+ will not open or load any new or previous messages. I tried to switch back to the original message app “messages” and that application does not work as well. I thought i maybe had too many message threads so I deleted all but 5 and am still not having any luck with my messages.”

A: There’s one common cause to this kind of problem–corrupt cache. So, the first thing you need to do is to delete all system cache. Follow these steps:

Turn off your Galaxy Note 5.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

If the procedure above failed, then backup your data and reset your phone.

Q: “Text messages won’t display or be read anymore through my car’s Bluetooth connection. Before 6.0 my car would notify me and read out my text messages. Now it says text messaging is not supported via Bluetooth on this device.”

A: If you ask Samsung about it, the most convenient answer is it’s the car’s Bluetooth that has a problem but it’s clear to you and to us that it’s compatibility issue and unless Samsung does something about it, it will never be fixed. Marshmallow is a huge update and it brings a lot of good things to Note 5 units but if Bluetooth connectivity with your car is more important than it is, then find a technician who can root your phone and re-install the previous firmware.

Q: “I can not send a text without turning the phone off and restarting it. This is my second Note 5 . The first one the finger scan quit working and my backup password would not work so I was locked out. They gave me a new replacement since it had only been 1 week since I purchased new one. The first phone had same issue with texting as well. So either the Note 5 is bad or I have really bad luck and have gotten 2 lemons for phones. Help!”

A: Perhaps you did get 2 lemons for a phone or maybe it’s just an issue with the network. We won’t know for sure what the real problem is unless you get the second Note 5 replaced with a new one. However, before contacting your provider about it, try going to Settings > Mobile networks > Network mode > choose WCDMA/GSM (auto connect). Then, tap Network operators > Search networks > choose your carrier and make sure you set it to select your carrier automatically.

After doing all that and the problem still occurs, then have the second unit replaced.

Q: “Since day 1 with this phone all of my text messages do not go through using “messages”. I’ve tried used hangouts and messages + but it doesn’t matter. My sister has an iPhone and does not receive a lot of my texts. This is frustrating. Is there a fix for this?”

A: I’m not quite sure what you meant by “day 1.” If you meant since the first day you got the phone (and I think you’re using it for a few days), then have it replaced immediately. Others may suggest troubleshooting it but for a brand new phone as expensive as it is, it should work without a hitch for the first few days.

If you meant that the text messaging problem started since you installed Marshmallow, there’s a chance it has something to do with provisioning. There are times when devices need to be re-provisioned to regain service and you need to call your provider for that. However, before you actually do that, try doing the master reset because I know the rep will ask you to do it while on the phone. The other reason is why you need to do that is because some data and system caches may have been corrupted during the update process.

Q: “Every time I go to attach a picture or video to a message (stock messaging app) my messaging app freezes up. I have to close the application and go back into it in order to send the message. It attaches the media just fine but freezes in the process.”

A: It sounds like a typical app crashing issue that can be fixed by clearing its cache and data especially if it started shortly after a firmware update.

From the Home screen, tap the Apps icon.
Find and tap Settings.
Under the ‘APPLICATIONS’ section, find and touch Application manager.
Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
Find and tap Messages.
Tap Clear Cache.
Tap Clear Data, then OK.

Q: “My auto space isn’t working when I use the swype feature on my Samsung keyboard. I’ve tried going into the settings to fix it and even searching “space” in my settings but I can’t find a setting for it like on my old phone. This is a really annoying issue and help would be much appreciated!

Thank you for your time, Amberley.”

A: Just update the Swype keyboard to the latest version and it should be fixed. However, if you’re already using the latest version, then try clearing its cache and data to reset it. This procedure is particularly effective to this kind of problem especially if the issue occurred out of the blue without apparent reason. If you just updated your Note 5 to the latest firmware version, you may try wiping the cache partition first and if that won’t work, then you need to do the master reset after you’ve backed up everything:

Turn off your Samsung Galaxy Note 5.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Just updated the marshmallow update and I go to the default messenger for text and it just shows the loading screen.”

A: Just clear the cache and the data of the Messages app and you’ll be fine:

From the Home screen, tap the Apps icon.
Find and tap Settings.
Under the ‘APPLICATIONS’ section, find and touch Application manager.
Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
Find and tap Messages.
Tap Clear Cache.
Tap Clear Data, then OK.

Q: “Since I did the most recent update to marshmallow I have been unable to receive texts via bluetooth. My car (Ford Fusion) would make a notification sound that I had received a text and then give me the option for it to be read over the speaker. Since the update it no longer works.”

A: It’s apparently a compatibility issue and Samsung has to do something about it. What you can do to try to fix this problem is to reset the phone. If the problem remains, then have someone re-install the previous firmware version.

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How to fix your Huawei Mate 10 Pro that cannot send or receive SMS/text messages [Troubleshooting Guide]

Modern smartphones are equipped with a number of new advanced features and services. Nonetheless, all these may not be that pleasing if basic services like SMS or text messaging functions aren’t working. But such problems are inevitable and thus they happen at any time. Among the common reasons why you won’t be able to send or receive SMS or text messages on your smartphone is due to network connectivity errors. The same thing can happen if your account standing isn’t good as well as when an outage is occurring in your area.

Software problems on the phone including those that are inflicted by faulty updates, malware, invalid settings, and data corruption are also among other triggers to consider. In worst cases, hardware damage like damaged SIM card or busted network component is to blame. Below are potential solutions and suggested workarounds you can try on should you bumped into the same issue on your Huawei Mate 10 Pro, which is unable to send or receive SMS or text messages. Read on if you need more inputs on how to troubleshoot and fix the problem on your end.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Mate 10 Pro that can’t send / receive text messages

Before troubleshooting software errors that might have caused conflict with SMS functions of your Huawei Mate 10 Pro, check and see if your phone has network signal. You may be using your phone in a place that’s no longer reachable by your network towers and so, your phone isn’t getting a good signal. As a result, basic network functions like texting aren’t working. If your phone is getting a stable signal (1 bar, at least) but still cannot send or receive text or SMS messages, then try these subsequent methods to clear out software issues.

First solution: Soft reset/reboot your phone.

If it just occurred that your phone failed to send or receive a text message or SMS, then it may be due to a random glitch either on the messaging app or on the phone software. To clear this out, performing a soft reset or device restart is recommended. Doing so will dump cache and temporary data from the phone system, refresh apps and clears minor software errors. Here’s how to soft reset a Huawei Mate 10 Pro:

Press the Power button for a few seconds or until the menu options appear.
Select Power off option and then tap OK. Doing so will shut down your phone.
After 30 seconds, press the Power button again until your device restarts.

Allow your phone to finish restarting and then launch your messaging app and create a sample text or SMS message to send and receive. Continue to the next solution if the problem persists.

Second solution: Clear cache and data on your messaging app.

It’s also possible that the messaging app is glitching and is therefore a bit erratic. In that case, you can try clearing cache and data on your messaging app. Doing so will clear errant cached files that might have caused conflict and halted the messaging app from sending or receiving SMS messages. Here’s how it’s done:

Go to the Main Menu.
Tap Settings.
Select Application manager.
Select the All tab.
Select your messaging app from the list of apps.
Tap the option to Clear Cache or Clear Data. Choose Clear Cache option to clear cache without erasing saved data on the app. Choose Clear Data option to delete all saved temporary information on the messaging app. The latter option is necessary if corrupted camera app data are to blame.
If prompted, read and review the warning then tap OK to confirm action.

Reboot your phone after clearing the app’s cache and data, and then retry sending and receiving sample text or SMS messages on your own device. If it still doesn’t work, then continue to troubleshoot.

Third solution: Delete old and unwanted messages from your messaging app.

You won’t be able to send or receive further messages if you’ve already exceeded the message limit. This is likely the problem if you haven’t set your device to automatically delete old messages when it reached a certain number before reaching the maximum number of messages. As resolution, try to delete old and unwanted messages from your messaging app with these steps:

Open your messaging app.
Scroll to and long press on the message you want to delete.
Then tap the three dots on the far right.
Select More.
Then tap to select all the messages you want to delete.

To delete a single text message from your Huawei Mate 10 Pro, follow these steps:

Open your messaging app.
Then open the conversation in which you want to delete a text message.
Locate the message and then long press on it until a message box prompts.
Finally, tap Delete to confirm.

Clear the messaging app and then relaunch to see if it’s already working as intended.

Fourth solution: Update messaging app or phone software.

Installing update for your messaging app can potentially fix the problem if it’s due to some bugs or malware. Updates not only bring in new features but also offer bug fixes to clear the app from bugs and malware. To manually check for pending app updates, particularly for a third-party (downloaded) messaging app, follow these steps:

Tap Play Store from the Home screen.
Swipe in from the right corner of the screen then select My apps & games.
If an update is available for your messaging app, you will see its name on the list. Select your messaging app from the list then tap the Update button next to it.

Wait until the app is finished updating then open your messaging app to test and see if SMS functions are already working.

If you’re using the stock messaging app, then try to check for new software update to download and install on your phone. Software updates may also contain the required fixes for errant stock apps. Here’s how to check for new updates on your Huawei Mate 10 Pro:

Tap Settings from the Home screen.
Tap System.
Scroll to and tap System update.
Tap the button to Check for Updates. Doing so will prompt your device to check for updates.
If an update is available, you will see the complete details on the following screen. To install the new software version, tap the Quick Update button.

Reboot or soft reset your Huawei Mate 10 Pro after installing updates to make sure all new software changes are properly applied and likewise to prevent any apps from going rogue.

Fifth solution: Reset network settings on your phone.

Resetting the network settings can also be the key to fixing the problem if it’s mainly triggered by invalid or incorrect network settings. If the problem occurs after making changes to your phone settings, then invalid configuration must be at fault. The same thing when the problem instiaged following an update installation. It’s possible that the update has automatically altered your network settings and eventually resulted to this conflict. To clear this out, follow these steps to reset network settings on your Huawei Mate 10 Pro, and then manually configure network options based on your previous preferences before the problem started:

Tap Settings from the main Apps screen.
Scroll to and tap Advanced Settings.
Scroll to and tap select Backup & Reset option.
Then select Network settings reset.
Tap Network settings reset again to confirm.

Your phone will reboot when the network settings reset is finished. Don’t forget to reconnect to your Wi-Fi and/or cellular data network.

Alternatively, you can try removing and reseating the SIM card on your Huawei Mate 10 Pro. It’s another trick to refresh network functions on the phone. Be sure to turn off your phone completely before removing the SIM card to prevent causing any sort of damage.

Other options

If that won’t work, then you may have to escalate the problem to your carrier or contact Huawei Support for further assistance and advanced solutions. If you cannot send SMS or text messages but can receive, check your account status and make sure that it’s in good standing and that your services are active. If necessary, settle any account issues with your carrier as this too can be the main reason why outgoing services for your accounts aren’t available at the moment.

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How to fix commonly reported Samsung Galaxy S7 text messaging issues

Learn how to fix a texting issue with the #Samsung Galaxy S7 (#GalaxyS7) wherein the keyboard doesn’t automatically space the words out.
What to do to fix the phone that can’t send out or receive text messages or SMS.
How to troubleshoot your phone that can’t send and receive picture message, group texts, share contacts or attach files.
Learn why you’re getting two identical text messages when you only need to receive one.

Apart from the most common connectivity issues, a lot of owners of the Samsung Galaxy S7 complained about text messaging problems. Text messaging covers both SMS and MMS that’s why there are so many owners experiencing related issues.

Those who can’t send picture messages complain about not being able to send SMS even those who can’t join group texts think the same. Below are some of the problems sent by our readers. Take time reading them as you may encounter one of them in the future. At least, you know how to address them if they occur.

If you have other issues, make sure you visit our S7 troubleshooting page and browse for similar problems. Feel free to use the solutions and troubleshooting guides we recommended for you. If they don’t work or if you need further assistance, you may contact us by filling up this questionnaire. Just make sure you provide us with all necessary information about your problem so we can help you better.

Q: “While swiping to make a text it doesn’t automatically space the words out anyway to fix that?”

A: I would assume you’re using the native Samsung keyboard. I’m not sure about your preferences but I think it’s time you reset it to its default settings. If, however, you’re using a third-party keyboard, try to clear both the cache and the data.

Clearing Cache and Data

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch the keyboard you use.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

Q: “I have had my phone for 3 weeks and I have not been able to send MMS for a couple of days. I can send and receive text messages, receive MMS, but not send them. Mobile data is on. I restarted the phone twice, but I keep having the same problem. Thank you.”

A: Then it must be the APN Settings that has issues. Just like setting up an email, the APN should also have both incoming and outgoing settings. Since you can receive MMS messages but not send them, it must be the outgoing settings that have issues. Verify with your provider if the APN in your phone is properly set. Call tech support.

Q: “I am unable to either receive or send photos through text messages.”

A: Just make sure mobile is enabled in your phone as it is required to transmit multimedia messages. If it’s already enabled but you still can’t send/receive MMS, call your provider and inquire about your account to see if there are bars or something. If there’s none, then it must be the APN. Ask the rep for the correct settings and ask help setting it up.

Q: “When I send a text message with a picture attached from my phone, it is delivered to the recipient from my daughters phone number. If someone sends me a message with a picture attached, it goes to both my daughters phone and mine as if it’s a group message. If someone responds to a picture I send, I don’t even receive it, it only goes to my daughters phone. I have contacted my carrier and we have done factory reset twice with no luck of resolving the issue. How can I resolve this? It’s really frustrating. Thanks. — Kristen”

A: It’s just like the second problem only yours can’t receive them. Still, you need to call your service provider and ask for the correct settings for your phone. I’m not sure if your device came from your service provider but if it isn’t then the default APN should be different or may have changed. Your service provider can help you better with this kind of problem.

Q: “Every time I send a text message, then lock the phone, the phone will automatically wake a few seconds later without receiving a thing. Any idea why this is?”

A: It’s called a wakelock. Download Wakelock Detector, run it to get rid of wakelocks and your problem should be fixed.

Q: “In the screen the message appears “Unfortunately, your Calendar storage has stopped” and it blocks the screen and comes up and up. I have tried removing the battery and put it back again. still no use. Please help. I bought it just last week.”

A: It could just be the Calendar storage service that’s having issues so the first thing you should do is clear its cache and data. But you should know that all your calendar entries will be deleted. If that won’t work, then you have no other choice but to do the master reset but backup every data you don’t want to lose first:

Backup your data.
Remove your Google account.
Disengage screen lock.
Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!”

A: You must have installed two messaging apps and haven’t disabled one of them that’s why you’re getting two messages every time you receive a text. Uninstall or disable one of them and this problem will be solved.

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How to fix common texting issues with the Samsung Galaxy S7 Edge (covering both SMS & MMS)

What to do if your Samsung #Galaxy S7 Edge (#S7Edge) can’t send a text message with attached photo.
Learn how to prevent your phone from automatically converting #SMS to MMS.
What to do if the phone can’t receive text messages from iPhone users.
What should you do if your phone doesn’t automatically convert SMS into MMS when character count is over 160 characters.
Delay Message Sending option can no longer be found in S7 Edge’s Messages settings.
What to do if your phone doesn’t receive system-generated text messages required for verification.

Texting issues are among the most common problems haunting Samsung Galaxy S7 Edge owners. We already received a lot of complaints from our readers about them so it’s just fitting we publish more articles covering those issues.

Below are some of the problems we received this week. If you contacted regarding this issue, try to browse below to see if your concern is among the ones I addressed in this article.

For those who have other issues, visit our S7 Edge troubleshooting page and see if we already addressed your problem. Find ones that are close, relevant or similar to yours and use the solutions or troubleshooting procedures we provided. If they don’t work or if you need further assistance, fill up our Android problems questionnaire. Please be thorough when explaining your problem so we can provide accurate solutions or draft you with an effective troubleshooting guide.

Q: “Can’t text or email a photo, it fails or just sits there spinning. I can text or email with no problem. Just can’t send a photo. Spent 50 minutes on the phone with Verizon and went through many exercises to no solution. Just got this new S7 Edge a week ago.”

A: It must be the mobile data, you need to turn it on. If, by any chance, mobile data is already turned on then it must be the APN settings that have issues. The Access Point Name is required so your phone can connect to your carrier’s mobile data network, which is also necessary when sending out or receiving picture messages, text with attached picture, contacts, group texts, etc.

I understand that you already called Verizon’s tech support but try calling them again and this time, ask for the correct APN and ask the rep to walk you through in setting it up on your phone.

Q: “I’m used to my old S3 converting my texts to mms and I could just type as long of a message as I wanted. The phone made all the conversions automatically and sent the message. My new S7 Edge only allows about 5 lines of text before telling me the maximum has been reached, and I can’t type anything else. Is there a way to extend the number of characters, or have it switch to mms automatically, so that I DON’T have to send multiple messages to finish or download another app?”

A: By default, the stock messaging app is set to automatically convert SMS into MMS if the requirements are met. If this hasn’t been the case with your phone and just started recently, then some settings may have been changed. Open the messaging app and go to its Settings page and enable auto conversion of SMS to MMS. If there’s no setting like that, then the best thing to do is reset its settings by clearing its cache and data:

Clearing App Cache & Data

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

Q: “Not receiving texts from iPhone users. If I text them, they can respond, but if they text me first, I get nothing. I didn’t have an iPhone before this. I always had Samsung. What can I do?”

A: This is how it appears to me… if you text them first, you may have sent SMS so if they respond to your message, they’re sending SMS as well. However, your friends may be fond of sending you messages with emojis, pictures or they might be group texting. These things are already considered MMS. In this case though, I think the problem is the mobile data. Verify it’s enabled and this problem should never occur. If it’s already enabled, then it must be the APN settings. Try calling your provider and ask for the correct APN for your phone then ask the rep to help you set it up for you.

Q: “I’ve got an issue when sending normal SMS messages, once the character count gets to 3 pages it’ll automatically change the count to ‘1KB’ and convert the message to MMS, meaning I get charged at a picture messaging rate. Now the character count isn’t excessive, I never had any issues with my previous Samsung (S5) with how long a message was and it never converted it to mms. I’ve been into 2 phone stores, 1 saying that’s how they all are but the other a guy who worked there his phone (same as me S7E) could do countless amount of message content without it converting. I’ve tried as many setting changes/functions as I can as well as updating software but with no explanation or result!”

A: If a long text message isn’t converted, they will be split into several text messages on the receiving end. There’s an “Auto Convert to MMS” option in the Messages Settings, just disable that and your problem will be fixed.

Q: “I am still getting messages from certain people going to my iPhone instead of my S7 Edge. I receive these messages when my old iPhone is connected to WiFi. I tried your suggestions i.e. checked they are not blocked and also texted myself. You said it is their phone that is the issue. Can you explain how to fix their phone? Thanks.”

A: If the phone number you’re using with your Galaxy S7 Edge right now was used with your iPhone before, then de-register that number from iMessage. But as to how to fix “their” phones, well, we can’t do that. Why? We don’t know what their phones are and it’s not our business to help others if they don’t ask us.

Q: “In my earlier Samsung S6 I could set he default setting to delay sending my sms for 60 seconds for every message I send, this was very useful since sometimes after pressing send I would like to edit the message. In the S7 I cant do this. Please advise. Regards, Cyrus.”

A: There have been quite several good features with previous Galaxy devices that Samsung decided to get rid of and text message delay is just one of them. With the S5, the feature was embedded in the Messages app but with the new S7 variant, there’s no such setting anymore. I think S6 variants didn’t have it as well. So, if you plan on using it, all you can do is find an app that works “almost” the same way.

Q: “I have a brand new S7. I can send and receive SMS messages from other phones, but not system generated ones. As an example verification codes from apps such as WhatsApp, Waze or my banking app. Even messages from my bank to indicate movement on my account does not reach me now. I have the same number as previously, just a new phone.”

A: If your phone can receive text messages from other numbers just fine, then the issue must be with the systems that generate those messages. It might have something to do with how your phone number is entered in their system. Please contact your bank or the developer of apps you were using about this problem since we, on our end, cannot thoroughly check if it’s a system issue or not.

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Solutions to Samsung Galaxy Note 5 text messaging problems after Android 6 Marshmallow update

The #Samsung Galaxy Note 5 (#GalaxyNote5) is among the few devices that recently received Android 6 #Marshmallow update. While we always expect that firmware updates are supposed to bring fixes and patches to known bugs, new problems may also come with them and that’s exactly the case here. Try to go through this list to see if your concern is among the issues I addressed in this article…

Group texts are duplicated on the Note 5
Note 5 having issues sending picture message
Prevent a certain number from sending messages
Group messages split up in Hangouts, can’t send MMS
Delay in Note 5 email and text messages
Schedule text messages on the Note 5
Error message pops up when sending picture message
Note 5 stock messaging app sends and opens messages but slow

If you have other issues, visit our Note 5 troubleshooting page, find issues that are similar to yours and use the solutions we suggested. If they don’t work for you, feel free to contact us directly by completing this form. Make sure to provide all necessary details so we can help you better.

Group texts are duplicated on the Note 5

Problem: If I am included in a group text, my text duplicate. I send a text to the other two included in the text and then 1 second later, i will also receive my exact text as a response back like it came from someone else.

I also have a completely separate text with someone if I send a picture to them. in a normal back and forth text, if i send a picture then I can only view it in a completely separate text with that same person as a separate entry.

Solution: Duplicate texts problem is often a carrier or provider issue. In your case, however, there’s a chance you included your own number in the recipients field that’s why you’re receiving you’re receiving your own messages. If it’s not the case, then call your service provider and ask for assistance.

Note 5 having issues sending picture message

Problem: I am having issues with sending pic msg. I can receive them fine. That is the only type of MMS I can not send. I can send long text that converts to MMS. I can receive group MMS. I can also receive pic messages, even though they may take a moment to come through. I have verified my APN and have all of that set accordingly (which is what my carrier online support, T-Mobile told me to do). Are there any other suggestions on what else the problem could be? My carrier confirmed my data to be unlimited and I rarely use 1GB out of the 15GB of my plan a month, so my data should not be an issue.

Troubleshooting: What exactly is the issue? You can’t send at all? Can send but takes forever to do so? Errors pop up when trying to send picture messages? Or what?

If APN settings are good, account is in good standing, data cap isn’t reached, then the only thing I can think of is the size of the picture you’re trying to send. Try sending a picture less than 1MB in size. If it goes through, then my suspicion is correct, otherwise, you need to call your provider again and ask for further assistance especially if you were able to send MMS without issues before.

Prevent a certain number from sending messages

Problem: I want to have a certain Person to STOP TEXTING ME! I have Deleted her # on my contacts But am still receiving text from her! I have gone to Verizon and they tell me I can’t! HELP!

Answer: It may sound absurd but to make that certain person to stop texting you is to ask her to stop texting you. Yes, you can block her number from calling or add it to your phone’s spam list but remember that she knows your number; she can call or text you from another phone if she wants. Here’s how to add her number to your spam list:

Open Messages.
Tap Menu and then Settings.
Enable Spam filter.
Tap the option Add to spam numbers.
Tap the plus (+) sign.
Enter the phone number you want to block.
Tap OK to save.

Group messages split up in Hangouts, can’t send MMS

Problems: I use Hangouts as my primary SMS MMS app. However, I am having a couple of problems. First, I have the merge mms setting checked but in a group message of 3 people 2 make it in the same message but the 3rd keeps getting split off into their own conversation. Also, hangouts won’t let me send pictures with mms. For that I have to switch to Samsung’s messaging service. To me it seems like they are interfering with each other. I have set my default app as hangouts. Any ideas? Thank you.

Troubleshooting: As to the MMS message getting split, perhaps the issue isn’t with your phone but with the recipient and there’s nothing we can do about it.

As to the issue in sending MMS via Hangouts, try to see if there’s an available update for the app. There were actually a lot of reports from owners who encountered the issue as yours. If update isn’t available, try changing the MMS Port under Access Point Name in Settings to “80.” If the issue still persists after that, it’s time you contacted Google and ask for assistance.

Delay in Note 5 email and text messages

One of our readers shared the solution he discovered for his own problems. According to him, his emails and text messages were always delayed. This is how he fixed it:

Solution: The Internet firewall at work and school was giving me Internet access, but blocking sms and some applications. Turning off WiFi to use my carrier Internet fixed my issue. My sms apps were detecting Internet, but not able to function.

Schedule text messages on the Note 5

Problem: Basically this is a question pertaining to texting. On my Samsung Galaxy S5 that I previously was using, I was able to set up delayed texting by 5 seconds, & I have been unable to set up delayed texting with my Samsung Note 5. Is that because it’s simply not an option with such device or is it due to my stupidity? Thanks for your time and consideration with this. For I no longer partake with Facebook.

Answer: You can still schedule text messages to be sent at a later time on your Note 5. Just open the Messages app, tap the Ellipsis button, and select Schedule message. You can then set the date and time you want your message to be sent. Tap Done if you’re finished. That’s it.

Error message pops up when sending picture message

Problem: When I try sending mms it won’t send a picture and I keep getting the error message every minute it will pop up and then the picture still won’t send and after 5 minutes it will say fail.

Solution: Enable mobile data and the problem will be fixed. After that, if the problem persists, call your provider and ask for the correct APN settings for your phone. That’s pretty much it! When it comes to MMS, mobile data is necessary.

Note 5 stock messaging app sends and opens messages but slow

Problem: I have had this issue with every Samsung phone I have owned. The original texting app, always moves slow for me. Trying to text someone, the message can take minutes to send or open a message. But on Verizon they have a messaging app I use and it works fine.

Answer: Well, as you said the issue also existed with your previous Samsung phones, so I don’t think there’s a solution for that. But then again, there are always messaging apps that work better than stock ones, so everything depends on your preference.

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How to fix Samsung Galaxy S7 Edge “Unfortunately, Messages has stopped” error & other texting issues

Learn how to troubleshoot the error message “Unfortunately, Messages has stopped” on a #Samsung Galaxy S7 Edge (#Galaxy #S7Edge).
Know what to do to prevent your phone from automatically converting SMS to MMS.
Here’s what you need to do if you cannot send a text message to a certain person.
How to workaround a problem involving your S7 Edge that doesn’t play the notifications sound when new messages arrive.
Learn how to fix your phone that automatically deletes text messages and when deleted texts reappear.

Among the most common texting related issues with the Samsung Galaxy S7 Edge is the error “Unfortunately, Messages has stopped” which may pop up when the messaging app crashes for some reason. While it’s clear the error message speaks of the Messages app crashing, it’s a pre-installed app and it might just one of the symptoms of a firmware issue.

Aside from the error message, I addressed several texting related issues in this post so continue reading to learn more about them. If you contacted us before regarding this problem, try to browse below to see if your concern has been addressed. If not, then visit our troubleshooting page to browse for problems we already solved. Feel free to use our solutions and troubleshooting procedures if you find issues that are similar to yours.

In case our solutions don’t work for you or if you need further assistance, then you may contact us by filling up our Android issues questionnaire. All we need is information. As long as you provide with necessary details about your problem, we can help you.

Q: “When I’m texting, one dialog box is pop-up and showing the message that ‘Unfortunately, Messages has stop.’ After some messages had been sent out with slow speed, the dialog box show up on the screen. Please help me to fix this issue. I tried to reset my phone in one time, but this issue is still exist.”

A: It might be just a simple app crashing issue especially that you never indicated what caused it, when it started and how. You probably don’t know the reason why this error keeps popping up. The first thing you have to do is to troubleshoot the Messages app; you need to clear its cache and data.

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

Please note that you may lose all your messages by following the steps above and there’s not guarantee that the problem will be solved, however, it’s a necessary move. In case the error still pops up, you need to isolate the problem. Try to discover if it is somehow connected to any of your downloaded apps, so boot your phone in safe mode:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the error still pops up in safe mode, it means that either one of the pre-installed apps is causing the issue or it could be a firmware-level problem. In this case though, you need to reset your phone.

Backup your data.
Remove your Google account.
Disengage screen lock.
Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Q: “When texting using the installed messaging app occasionally the app sends the text as mms. There appears to be no reason why it does that, it has done it when sending just text or text and emoji even though a previous text with similar content to the same recipient went as a text. Can the mms function be turned off? My carrier charges for mms but not texts so I don’t actually want mms enabled.”

A: The safest way to “turn off” or disable MMS is to disable mobile data. Or, you may change the setting under Messages and disable “Auto Convert to MMS.”

Nowadays, text with pictures, emojis, special characters or group messages are considered MMS.

Q: “Unable to send text messages to one person. Can receive her text messages but she does not receive mine. She has already been to the AT&T store and I have already been to Verizon and no one can figure it out.”

A: Send a text message to yourself to see if it goes through and actually receive it. If you can, then the problem is with her phone, not yours. Ask her to check if your number was blocked in her phone. I’m sorry but that’s the only thing we can tell you about it since we don’t know what here phone is in the first place.

Q: “I know own longer receive notifications that I have gotten a new text message. I checked all of my setting and notifications and push notifications are on. I still get alerts from SnapChat and others like that, just not from my text messages.”

A: Messages’ notifications may have been blocked for some reason. Follow the steps below to unblock it:

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.

Q: “I was with AT&T but a couple of days ago I switched over to Straight Talk. I am not able to send/receive mms. I changed the APN settings and it worked for the first day. I’ve talked to Straight Talk and they gave me all new APN information. After changing the settings, I’m still not able to do mms. Any suggestions?”

A: It still has something to do with the APN settings in your phone and no one can help you better than Straight Talk people. So, call tech support again and tell them it’s not working for you. There’s one trick to this and unfortunately, only your provider can do it; your account just needs to be deactivated and reactivated to get the services working.

Q: “I am having an issue with text messages deleting them self and then there are times where entire text conversations are reappearing in my messages and they had been deleted for days. I did a master reset on my phone about a week ago and it didn’t resolve any issues. I don’t know what to do.”

A: After you did the master reset, for sure you have no messages yet, right? How could the problem occur if there are no messages in the inbox or even if you have a few, how often does the messages get deleted and reappear? We need more information about the problem to be able to pinpoint what the issue is.

I suggest you do the master reset again and send a message to your own number and see if that message gets deleted and reappear. Also, try to check if the date and time in your phone are correct.

Q: “Just changed from T-Mobile iPhone 5s (ugh! No problems but husband is idiot trying to save $ monthly!) to Sprint got new Samsung Galaxy S7 Edge phones (nice phone but so much tech stuff 2 learn and I’m better than many. lol).

Anyway thank you for helping! I downloaded Zedge ringtones/notifications I liked and added. Seems I hear ok but text messages icons on screen don’t alert when new text message received. How to fix please? I turned phone off/on and didn’t help.”

A: It seems the notifications for text messages have been blocked, so follow the steps below and unblock the notifications.

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Messages.

Q: “I will send multiple messages to my boyfriend but he doesn’t receive any.”

A: Try to send a text message to your own number, if it goes through and you can receive it, then the problem is with your boyfriend’s phone, not yours. Otherwise, contact your service provider since you haven’t provided us with enough information to come up with a solution.

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What to do if your Samsung Galaxy A7 (2017) can no longer send and receive text messages [Troubleshooting Guide]

Text messaging is one of the most basic services your phone can offer. A mid-range smartphone like the Samsung Galaxy A7 should be able to send and receive text messages without any issues but it seems like many are complaining about some problems while texting. Of course, not all texting problems are about failing to send or receive messages as there are other issues that also concerns the messaging app.

In this post, however, I will be tackling the basic texting problem. So, I will walk you through in troubleshooting your Galaxy A7 that can neither send nor receive text messages. We will take into consideration every possibility and try to rule them out one by one until we can pinpoint what the cause of the problem is and formulate a solution that might fix it for good. If you own a phone like this and currently having issues while texting, then continue reading below as this post may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot Galaxy A7 that can’t send text messages

To be able to send text messages, your phone should be properly provisioned by your carrier or service provider. It should also indicate that it’s getting decent signal from the tower so that it can connect to the network and gets service. These are the most basic pre-requisites but there are also other things that have to be set up in your phone so that you can use it properly and the best example of this is the Message Center Number, which is very important in transmitting text messages via cellular network. Of course, your account should also have enough balance and not barred from using the service. If your phone just stopped from sending text messages without apparent reason, then you need to try to troubleshoot it to continue using the service. Here’s what you need to do:

Step 1: Make a phone call to any number in your contacts list

You can tell immediately if your phone is receiving signal from the tower by simply looking at the signal indicator on the status bar. If it does and this problem happens, then we have to resort to knowing if it has something to do with your service. So, try to make a phone call to any number just to know if your phone is still capable of doing so because if not, then as early as now, you should call your service provider and get the problem fixed because obviously it’s an issue with the network and only your carrier or provider can fix it.

However, if your phone can still make phone calls, then the problem might just be in the settings.

Step 2: Make sure it has the correct Message Center Number

The Message Center Number is actually just a series of number that looks like an actual phone number but is very important so that your phone can successfully send out messages. Contrary to what everyone things that a text message is directly sent to the phone of a person you intend to contact, it’s actually sent to your provider’s servers or message center. From there, it’s sent to the phone number you indicated on the contacts field. Needless to say that without it, there’s no way your text message can reach the people you intend to contact.

So, make sure your phone has the correct one or if it has a center number set. Here’s how you check it…

From the Home screen, tap the Apps icon.
Find and tap Messages.
Tap the menu icon (3 dots on the upper right corner of the screen).
Touch Settings.
Now tap Text messages.
Touch Message center.

You may then search online for the correct center number used by your provider but to be sure you have the correct one, call your carrier and ask for it.

Step 3: You need to reset your phone

You only have to do this if the first and second steps failed to fix the problem. It’s necessary prior to bringing your phone back to the store and have the tech there take a look at it. A reset can possibly fix this problem especially if it started without apparent cause.

Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
From the Home screen, tap the Apps tray.
Tap Settings > Cloud and accounts.
Tap Backup and restore.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
Tap Reset.
If you have screen lock turned on, enter your credentials.
Tap Continue.
Tap Delete all.

I hope this troubleshooting guide helps but if you still have the same problem after this, then you need help from your service provider.

How to troubleshoot Galaxy A7 that can’t receive text messages

Text messages when received are automatically downloaded to your phone regardless whether they’re just SMS or MMS. Your phone should also be properly connected to your carrier’s network to receive service and your account should be in good standing to enjoy this service. Basically, if your phone cannot receive text messages, we have to look into the possibility that maybe the issue is with your phone, then we’ll take into consideration that maybe it’s just an issue with your provider. Here’s what you need to do about it:

Step 1: Check if there’s still enough storage space in your phone

As I said just awhile ago, messages are automatically downloaded. Needless to say, they occupy space in your phone’s internal storage and if there’s not enough space in there, your phone won’t be able to receive those messages as they couldn’t be downloaded. So, if you’re positive enough that you can send but not receive text messages, then check for available storage space in your phone:

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Storage.
View the Available space value.

If the space is around 200MB or less, then our suspicion is correct. You to transfer some of your files to a computer or SD card to make some space. In this case, the moment you free up some space, you may start receiving text messages immediately. Please, also consider doing the following to free up some more space in your phone’s storage…

Delete unnecessary text messages (SMS) and picture messages (MMS)
Transfer pictures and media to a computer to remove them from the phone memory
Clear the browser cache, cookies, or history
Clear Facebook app cache
Manage applications. See section below
Delete the call logs

Step 2: Make a phone call, send text to your own number

If you’ve verified that there’s enough storage space in your phone’s memory or if you’ve already freed up some for your messages, then it’s time to make sure you phone is getting good service. The first thing you have to do is make a phone call to any number just to know if it’s successful because if not, then the problem isn’t with your phone but maybe with your account or the network.

Assuming you can make phone calls just fine, try sending a text message to your own number to know if it goes through and if you can actually receive it. If it goes through but not received, then it’s time to reset your device as the problem might be rooted in the firmware itself.

Step 3: Backup your files and data, then reset your phone

Usually we would suggest you reset the messaging app by clearing its cache and data but this time especially when we know that you can actually send text messages. So, you’ll have to go straight to resetting your phone but before that, make sure you make a backup of your important data as they will be deleted during the process. After the back up, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

How to disable Galaxy A7 Factory Reset Protection

From the Home screen, tap the Apps tray.
Tap Settings > Cloud and accounts.
Tap Accounts.
Tap Google.
Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
Tap 3 dot icon.
Tap Remove account.
Tap REMOVE ACCOUNT.

How to Master Reset your Samsung Galaxy A7

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone.