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How to fix common text messaging issues with Samsung Galaxy S7 (SMS only)

  • Learn how to troubleshoot a #Samsung Galaxy S7 (#GalaxyS7) that can’t send text messages but can receive them.
  • Learn what to do if your phone can’t send and receive text messages.
  • What to do if your new device can send texts but can’t receive them.
  • How to fix a Galaxy S7 that’s not receiving texts from iPhones.

Galaxy-S7-text-messaging-problems

There have been four common text messaging problems with the Samsung Galaxy S7; can’t send texts but can receive them, can’t both send and receive, can send but can’t receive and unable to receive text messages from iPhone users.

I addressed those issues in this article so if you contacted us before regarding one of those problems, browse below to see if our solutions or troubleshooting procedures work for you. You may also visit our troubleshooting page and find ones that are similar to yours. We already addressed a lot of issues with this phone so there’s a chance your concern has already been answered before.

You may also contact us if you need further assistance by filling up our Android problems questionnaire. We may able to help you better or provide you with more accurate solutions if you give us detailed information about your phone and your problem.

Q: “My Galaxy S7 is just a month old and I upgraded from S5. I brought the same number that I used with my old phone but my provider had to send me a new SIM card for it. For about 3 weeks, the service has been good without issues but just a few days ago, I noticed that I can no longer send text messages but the people I want to communicate with can send me messages and I actually receive them. Not really sure what’s happening with my phone but if you have any idea how to fix this, please let me know. Thanks.

A: I understand that this problem started a few days ago already but if you haven’t tried power-cycling it yet, please do; just turn the phone off normally and then turn it back on. Such very simple procedure can fix a lot of issues including the one currently have.

If power-cycling didn’t make any difference and if this problem started out of the blue, then, at this point in time, I’m almost certain it’s an issue with your provider.

During my tenure as a tech support for one of the service providers in the U.S., I often encounter this kind of problem and you know what we usually do when customers call? We would disable the customer’s account and re-enable it. After that, all services would work including calls and texts. So, please, call your service provider or carrier and let the rep take care of it for you.

Q: “Hello. I have a Galaxy S7, which I purchased about two months ago. More often, I use the phone for calls and emails but I do text from time to time. I’m not really sure when the problem started but I can recall there was a time that I got a notification telling me the message was not sent so I emailed my friend instead. After that, all text messages went through and I received some from my friends. However, this past few days, I’m not receiving any text messages from anybody so I tried sending one to my sister and it failed. I emailed her and she said she sent some messages to me but I didn’t receive them. What seems to be the problem with my phone?

A: Unable to receive and send text messages has always been one of the most common problems any smartphone owner face these days. It’s because there are a lot of factors that may lead to this issue. The first being a network issue, then there’s the possibility that your account is barred, your phone can’t get good reception or there’s a problem with the messaging app or the firmware itself. It’s difficult to pinpoint what the problem really that’s why it’s necessary to thoroughly troubleshoot it. Here’s what you need to do:

  1. First and foremost, reboot your phone. For minor texting issues, a simple reboot is a very effective procedure because aside from the obvious reason that it refreshes the phone’s memory, it also re-establishes connection to the network. If the problem was caused by unreliable network connection, then a reboot can fix it.
  2. Now that you’ve rebooted your phone, try to check the signal bars. It’s pretty straightforward, if the signal bars indicate the phone is getting poor to no reception, then you’re in an area that has poor coverage and only your provider can do something about it.
  3. Assuming your phone has a pretty decent reception, it’s time you did some general troubleshooting procedures like wiping the cache partition. For minor firmware issues that may have started without apparent reason or cause, this procedure is proven effective. So follow the steps I indicated below for this.
  4. If deleting the system cache didn’t fix the problem, you need to do the master reset as your last resort or at least, before you send the phone in for repair. Not only does it rule out the possibility of a serious firmware issue, it will also wipe all personal information in your phone to protect your privacy. Follow the steps below.

How to Wipe Cache Partition

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to Master Reset

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My Galaxy S7 started to act up lately and the problem concerns its capability to receive text messages. I can send out SMS just fine but it seems like I can’t receive them. I’m not really sure when this issue started but I noticed as of late that I haven’t been receiving messages from people who are supposed to send me messages everyday. I don’t know how many messages I missed because of this problem, so if you can help me, I would greatly appreciate your efforts. Thanks.

A: First off, you need to verify if there were messages sent to you that were never received but since it will take so much time contacting those people, there’s one simple thing you can do to verify that on your own–send a text message to your own number. You said you can send texts just fine, you just can’t receive them. So, compose a test message, send it to your own number and see if you can receive it.

Assuming you can’t receive your own message, try to see if deleting older messages and threads will let receive some. There’s a chance that you already have a lot of messages and that you’ve already used up almost all of your phone’s storage. If you still can’t receive a message after deleting some, then try to clear the cache and data of the Messages app but before you do that, backup your saved messages first as they might be deleted:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the keyboard you use.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the procedure above didn’t fix the problem, then contact your provider about it as it might be an issue with their network or your account.

Q: “The Galaxy S7 is my first Android ever as I’ve always been an Apple user. I’m a new convert from iPhone 6 but it seems like I made a mistake. Don’t get me wrong, I love my new phone but I’m just not used to having problems especially with text messaging. I can receive texts from other Android users but when iPhone users send me messages, I just can’t receive them. I know they sent me messages as we communicate through email, too and they keep saying I didn’t respond to their texts when I haven’t received one of them. Can you guys provide me information as to why this problem occurs and how to fix it?

A: I’m not sure if you still have your iPhone with your or not but if you still have access to it, then go to Settings > Messages and disable iMessage. You may have brought with you the phone number you used with your iPhone and once you turn on iMessage, text messages from other iPhone users will be caught in Apple’s servers that’s why disabling the iMessage may fix this problem.

If, however, the first method didn’t work or if you don’t have access to your iPhone, then get your Apple ID handy, call Apple Support and have the rep remove your phone number from iMessage servers. These are just the things you need to do to fix this problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy Note 5 SMS and MMS issues after Marshmallow

The problems I addressed in this post are a combination of #SMS issues and #MMS-related error and problems reported to us by #Samsung Galaxy Note 5 (#Note5) owners. While we may have already addressed similar issues before, we are find it necessary to answer the questions sent by our readers and besides, these issues occurred after the Marshmallow update.

Galaxy-Note-5-texting-problems

Read on to understand more about them and to learn how to deal with them in case you’ll encounter one in the future. Texting-related problems are often minor in nature but there are times when they cause a lot of trouble.

For those who have other issues with the Note 5, make sure you visit our troubleshooting page for we have already answered hundreds of problems since the release of this device. Odds are that we have already provided solutions to your problem and all you need to do is to find a similar issue and use the solution. Of course, you can always contact us if you need further assistance. Just fill up our Android issues questionnaire and hit submit, don’t worry, it’s free.

Galaxy Note 5 receives group texts as individual messages

Problem: My factory installed text messaging program will show me when i’m receiving a group text. I have no clue it’s a group text until I receive responses separately from those who were included. Is there a way to fix this? I’ve gone through and played with modifying/reverting settings but nothing works. Please help. Thanks.

Solution: There’s a setting that you need to turn on so that messages that are supposed to be group messages will be received as group conversations instead of individual text message. I don’t know what settings you turned off and on but the only way to fix this problem is by going to Settings > Applications > Messages > More settings > Multimedia messages > enable Group conversations.

Can the character counter in Messages app be removed?

Question: How do I get rid of the 160 character count on my phone? Before the software update I used to possibly be able to get rid of the character count & now it seems like I’m not able to get rid of it. I’ve tried & looked up everything I could possibly do & nothing works. I need to know how to get rid of it if it’s possible still.

Answer: No, you can’t remove the counter as it is important for users to know if their text messages will be sent as a 1-page text or more. I’m not sure why you want to get rid of the counter but if you were thinking that your messages are limited to just 160 characters, you’re wrong. You can go beyond that number and if you have mobile data enabled and the APN settings setup on your phone, your message will be automatically converted to MMS.

Voice input missing in Galaxy Note 5, how to get it back

Problem: I use Verizon’s messaging. I used to be able to talk into the phone and the phone would type out what I said into a text message. I can’t do that anymore. Now, when I talk into the phone, an audio text message is sent. How can I talk and get typed text back?

Problem 2: When texting or using my keyboard I no longer have the voice to text button  (microphone) button. Is there a way to get that back?

Solution: There’s a couple of things you have to do to get the voice input back. First, go to Apps > Settings > Language and input > make sure Google voice typing is enabled.

Second, when composing a text message, press and hold the gear icon and switch to microphone icon. To use the voice input function, tap the mic icon and being dictating your message.

Galaxy Note 5 can’t download MMS or picture messages

Problem: When someone sends me a picture through the phone’s messaging service. Its listed as No Subject, message Size: 32kb (example) and Expires 8:51 am July 2, I hit the box to download it and it says “Download of (No Subject) from (the number it came from) failed.” I have no clue on how to fix this.  Please help.

Solution: Enable mobile data on your device as it is required to be able to transmit MMS. If it’s already enabled, then the APN might not have been setup correctly. I don’t know what your service provider is but you need to call tech support and ask for the APN for your device. Ask the rep to walk you through in setting it up. Once you’ve setup the APN and enabled mobile data on your phone, this problem will be gone.

Galaxy Note 5 Messages app not displaying text messages

Problem: After I updated my phone to 6.0.1 my messages keep on saying refreshing. I can’t open and texts or I can’t send any texts.

Troubleshooting: It’s a minor problem with the app and many actually reported similar issues after the Android 6.0.1 Marshmallow update. The most effective solution to this issue is by clearing the cache and data of the Messages app.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Just in case this procedure doesn’t fix the problem, you need to wipe off the system cache so that the new system will be forced to create new ones.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note 5 not display contact information after the update

Problem: I have not downloaded any new apps but just recently upgraded to marshmallow per a notification that I needed to.  Now when I receive a group text, I can’t figure out a way to see who else is a part of the group conversation.  Everything is working fine but it will just say name #1, name #2, and 5 others but I can no longer tap there to see who the 5 others are.  I also can’t add any new people to the group like I used to be able to.

Troubleshooting: Try to reboot the phone first and if you can see on the screen that apps are being optimized, reboot the device for 3 or 4 times just to make sure all apps are well-optimize. If the problem remains after that, then follow the instructions above on how to wipe the cache partition.

After wiping the cache partition and the problem still remains, clear the cache and data of the Contacts app and then the Messages app.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Contacts.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Lastly, if all else fails, then backup your data and do the master reset.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Owner switched provided, MMS no longer works

Problem: My picture messaging has always worked great. I bought my phone out and switched to Cricket wireless. Now I can’t recieve or send picture messages. No matter what I do. I have reset the network, I have totally reset my phone. I’ve installed different messaging apps to try them to see if they will work but it still will not work. I have worked with cricket many times and the last time they suggested I contact samsung. I don’t know what else to do.

Answer: Installing different messaging apps won’t help but enabling mobile data will. I understand you already worked with Cricket reps and I’m sure they’ve already done one important thing on their part–provisioning. I don’t know if the mobile data is turned on or off in your phone but if it’s already enabled and you’re still having issues with MMS, then call tech support again and this time as the rep for the correct APN for your phone and ask for assistance in setting it up. If this fails as well, then it might be a issue with Cricket or you may need to call Samsung.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do about your Samsung Galaxy S8 that shows messages failed to send but they’re actually sent [Troubleshooting Guide]

While the Samsung Galaxy S8 is a powerful phone, it still encounters some hiccups from time to time and one of those hiccups has something to do with sending text messages. We have received reports from our readers recently saying their device notifies them their text messages aren’t sent but recipients actually received them. It appears like the error message is triggered even if the sending is successful.

In this post, I will walk you through in finding out what the real problem with your phone is. This way, we can try to formulate a solution that might fix it and even prevent it from happening again in the future. But to be able to do so, we need to rule out every possibility that’s why we need to do some troubleshooting procedures starting from simple ones to more complicated methods. Read on if you’re one of the owners that’s bugged by this kind of problem as we may be able to help you.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S8 that has issue sending text after an update

Problem: I’ve had my Galaxy S8 for a couple month now and last night I did a software update. Now,  all of my text messages are coming back failed, but the people I’m texting are still receiving them.

Solution: This might be just a minor issue with the app or the firmware. In fact, we’ve encountered several issues before that have similar symptoms as this and we’re able to fix them by doing a few procedures for the firmware. Let’s try to see if we can fix this problem using those methods and that said, here’s what I suggest you do.

Step 1: Do the forced reboot procedure

It might be just a glitch in the system or the app and more often, glitches can be fixed by refreshing the phone’s memory. So, I want you to do the forced reboot procedure which is a simulated battery disconnect that is equivalent to the battery-pull procedure.

  1. Press and hold the Volume Down and Power keys together for 7 to 10 seconds.
  2. The device will then reboot.

After you do so, try sending a text message to your number to see if the problem is still happening. If the phone still says message sending failed but you were able to receive it, then move on to the next step.

Step 2: Delete the cache and data of the Messages app

Usually, due to newly installed firmware it’s not far that the files and data of the app will become outdated and create inconsistencies in your phone. This time, we have to delete the cache and data of your messaging app to make sure that all caches can run smoothly to the new system. Here’s how:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

However, after you do so and the issue is still happening you can jump to the next step.

Step 3: Boot in Safe mode to know if third-party apps have something to do with it

Since clearing the cache and data of the app did not resolve the issue there is a possibility that a third-party apps triggered it. We will try to isolate the problem by temporarily disabling all third-party elements in your phone and you can do that by starting it up in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in this mode, try sending a text message to your own number to see if the problem still occurs because if so, then we have to proceed to troubleshooting the firmware. Otherwise, we just have to find the app that’s causing the problem and probably do something about it because it’s clear that if the problem is fixed in this mode, one or some of the apps you installed is causing the problem. In which case, you can try updating apps that need to be updated by following the steps below…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

Or you may try clearing the cache and data of the apps you suspect or even uninstall them.

How to uninstall applications from your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Try wiping the cache partition so caches will be replaced

Assuming the problem still occurs even in safe mode, then we have to troubleshoot the firmware as this problem might have been caused by some corrupt caches. We need to delete those caches so that they will be replaced by the system. Don’t worry, it may sound a bit complicated but the only thing need to do is to actually just delete them and everything else will be done by the system. Follow these steps to delete all the system caches in your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem still occurs after this, then move on the next step.

Step 5: It’s time to reset your Galaxy S8

After doing all the steps above and the issue still occurs, then you have no other choice but to reset your phone as it might be a firmware issue. However, all your files and data will be deleted when you do this so make sure you make a backup prior to the reset. After the backup, disable the Factory Reset Protection so that you won’t be locked out.

How to disable Galaxy S8 Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to do the Master Reset on your Galaxy S8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Troubleshoot Samsung Galaxy S7 that can’t send SMS & MMS messages

Text messaging is the most basic service a phone can offer but some of Samsung Galaxy S7 (#Samsung #GalaxyS7) owners complained not being able to send and/or receive SMS and MMS messages. So, in this article, I will look into this problem and will provide some steps you could use to troubleshoot it.

Galaxy-S7-messages-app

There are several factors that could have caused this problem. The purpose of this troubleshooting guide is to know, or at least have an idea, what the problem is so that when it’s something you can’t fix on your own, you know how to tell the technician about it so it would be easier and a lot safer to troubleshoot.

Before anything else, here’s one of the actual messages we received from our readers…

Hi, I am having a hard time sending and receiving MMS through text messaging even though my mobile data is on. I have searched a lot through the internet to look for answers and I saw that APN is also involved in sending and receiving images through text messaging. So, I tried going to Setting>Mobile Networks> APN Settings and I just end up staring at it because there is no way to add or select an APN. And I also found out that I should have the APN settings for sprint which is on the APN names but not selected. What should I do? – Helen

If you have other concerns with your new Galaxy S7, visit our troubleshooting page as we list down every problem we address. Try to find issues that are similar to yours and use the solutions we provided. If they won’t work or if you need further assistance, don’t hesitate to contact us by completing this questionnaire.

Troubleshooting SMS Issues with Galaxy S7

The Short Message Service (SMS) otherwise known as text messaging requires the device to be connected to the cellular network to be able to send small-size data. Thus, it is totally dependent to the quality of coverage the phone gets. The thing is, the problem can range from a simple phone issue to a more complicated network problem and since we cannot rule out the latter without the help of the provider, it’s better to check on the phone first before calling tech support.

Step 1: Reboot your Galaxy S7

If the problem occurred out of the blue without apparent reason or cause, there’s a chance that it’s just a minor glitch in either the firmware or hardware. Things like this happen all the time but they’re very easy to fix and the most common and effective way to address them is the restart.

Step 2: Check the signal bars for coverage

After the reboot and you still can’t sent / receive SMS, then look at the notification bar to see if the phone is still detecting signal from the tower. If the signal bars are full, it means you’re in an area with an excellent coverage, although there are times when service outages occur.

Step 3: If the signals bars show poor coverage, try to go to an open space

In case your device gets poor coverage when inside your room or home, try to go outside to see if the coverage improves. If not, then you might be in an area with poor signal coverage. You need to call your provider and inquire about it because it’s a network issue.

Step 4: If the signal bars show excellent coverage, check the settings of your phone

If your problem is with sending out text messages, then the problem must be with the Message Center Number; it might have been messed up, deleted, edited, etc.

Open your messaging app and tap MORE > Settings > More settings > Text messages > Message center. There should be a number visible to you, copy it and call your provider to confirm if it’s correct or not.

If the Message Center number in your phone is correct and the problem still occurs, then verify there are no bars in your account that hinder you from transmitting text messages.

Step 5: If the signal bars are full but you can’t receive messages

Try to check if there’s enough storage space left in your phone. I understand it’s new but 32GB is easy to fill, in fact, it’s not enough to hold a few full HD movies. My point is, there’s a chance it’s a storage space problem than anything else.

You may want to transfer files over to your microSD card if you have one mounted on your phone.

In case there’s enough storage left, it’s time you cleared the cache and data of the Messages app. You may lose all your SMS and MMS when you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Messages app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 6: If all else fails, perform the master reset

If the problem remained after step 5, then it’s time you brought the phone back to its factory settings. It is also the best way to prepare your phone for checkup or replacement as the reset deletes all your personal information. But before you do that, make sure you backup all your data and then remove your Google account and disengage screen lock so as not to trip the anti-theft feature.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset and the problem remained, send it in for checkup and possible replacement.

Troubleshooting MMS Issues with Galaxy S7

The first thing you should know about the Multimedia Messaging Service or popularly called as MMS is that it uses mobile data to be able to transmit your messages, pictures, files, etc. Needless to say, the mobile data in your Galaxy S7 should be enabled to connect to your provider’s network. However, your device should be registered in the network and configured properly to be able to use this service.

Services that are commonly referred to as group text, picture messaging, attaching a file to text, sending contact info or Vcards, enhanced messaging, etc. are considered MMS. There has been a lot of confusion about group texting lately; many users think it’s just another form of SMS but it’s not. The moment you group chat, you’re already using data and before I forget, attaching emojis to your text messages will also convert (by default) it into MMS.

Here are some simple steps I want you to do if you’re having issues with this service:

Step 1: Verify that mobile data is enabled in your phone

The moment you’re getting issues sending and receiving MMS, immediately check if mobile data is enabled. It might just save you a lot of time troubleshooting.

Step 2: If mobile data is already enabled, then try rebooting your phone

The very reason for this is to refresh the phone’s memory and close all apps running in the background. If the issue occurred without apparent reason, then it might just be a glitch or an app issue. Restart your phone and see if that makes a difference.

Step 3: Check the APN settings in your phone

Assuming the problem wasn’t fixed by the reboot, then it’s time to check the APN. The Access Point Name is a set of data used by your phone to connect to your provider’s mobile data network. If it has been messed up with or edited, there’s no way for your phone to get service.

If you know the correct APN, go ahead and compare it with the one set in your phone. However, if you don’t know the correct one or if the one set in your device is correct yet you’re still not getting data service, then it’s time you called your provider.

The company may have changed the APN and your phone needs to be reconfigured. Or, there might be some issues with your account.

At this point, your service provider is the one that can help you better.

I hope that this troubleshooting guide can help you fix your Samsung Galaxy S7 SMS and MMS issues. Feel free to leave a comment and I’ll get back to you as soon as I can, or you may contact us through this form.

Text Not Sending Troubleshooting

Fix Samsung Galaxy S6 Edge Plus “Unfortunately, IMS Service has stopped” error & other texting problems

  • Learn how to troubleshoot Samsung Galaxy S6 Edge Plus that is showing the error “Unfortunately, IMS Service has stopped,” which started after the Marshmallow update.
  • S6 Edge+ won’t send text messages unless they’re converted to MMS. Learn how to fix this problem.
  • Phone heats up after the update and keeps showing “This app is not available for your device. (com.samsung/svoiceprovider:2290:4002).” when Messages app is launched.
  • Galaxy S6 Edge Plus takes time over a minute to send text messages and 30 seconds to view messages received. How can you fix this issue?
  • User can no longer send text messages through Verizon’s messaging app after the Marshmallow update.
  • Predictive texting seems to have been messed up after the Marshmallow update. Learn how to fix and work around it.
  • Bubbles suddenly disappeared from Galaxy S6 Edge+.

Galaxy-S6-Edge-Plus-IMS-Service-Stopped

Samsung and its partner carriers already rolled out Android 6.0.1 Marshmallow update for your Samsung Galaxy S6 Edge Plus and while many have been anticipating it, they were disappointed as it seemed to have brought problems instead of fixing issues with the previous firmware.

Text messaging issues are among the most common ones. Some owners experienced not being able to send and receive SMS messages while others were prompted with the error message “Unfortunately, IMS Service has stopped.” There were also others who reported they couldn’t send SMS unless it’s converted to MMS.

Basically, this problem could be a combination of network, settings and device issues. Read on to learn more about the problems I included in this article. You may encounter one of these issues in the future so it’s better that you know how to deal with it as early as now.

As to our readers who have other issues, please visit our S6 Edge+ troubleshooting page for we have already addressed a lot of issues with this phone. Find ones that are similar or related to yours and use the solutions we suggested. If they don’t work or if you need further assistance, then contact us as we’re always willing to help you. Just fill up our Android issues questionnaire and provide us with more details. We’ll do all the research to help you fix your problem. Don’t worry, it’s a free service.

Q: “Just started since marshmallow update. When typing a text message I get “Unfortunately, IMS service has stopped” almost every time I text.

A: You need to isolate the problem first so try to boot your phone in safe mode and compose a text message to see if the error still pops up. Here’s how you boot your S6 Edge in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the error still shows up, try to clear the cache and data of the Messages app and if the problem remained, backup your data and do the master reset.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

I hope this helps.

Q: “My Samsung Galaxy S6 Edge Plus will not send out text messages unless they are MMS.

A: If the problem is that you cannot send out text messages but can receive them, then the problem must be with the Message Center Number. It might have been deleted or changed for some reason. You need to call your service provider and ask the representative to set it up for you. Unless the Message Center Number is properly setup, you can never send out SMS.

On the other hand, if you both can’t send and receive SMS, it must be a network or account issue. Still, you need to call your provider for it.

Q: “I updated my phone to Marshmallow, and now my phone is very hot and it doesn’t let me open my messages. My phone also likes to reset itself randomly. I’m so disappointed and I don’t know what to do anymore. Another error message i am getting is “This app is not available for your device. (com.samsung/svoiceprovider:2290:4002).”

All of these error codes for a new update. Do you know if they will be fixing any of this?

A: It must be the new firmware that’s corrupt or lacking some files. Unfortunately, there’s nothing you can do about this except re-install the firmware but since the new update has already been downloaded and installed to your phone, you can’t do the same process. So, the firmware has to be manually flashed. You can do so using Odin and a computer but if you don’t know how to do it, then let a technician do it for you.

This is probably just an issue with the S Voice app but since it is embedded in the firmware, you need to reinstall it to fix the problem.

Q: “Since downloading and updating my phone, it has become much slower. Text messaging is an absolute nightmare. Messages take over 1 minute to send and don’t even show up as sent for a few minutes. When I receive a text it takes about 30 seconds to show up in my inbox. The battery life has dropped considerably. Within two hours of being awake the phone is at 50%. Something is not right. I know phones and androids very well. This new software needs a patch.

A: It is apparently a firmware issue, however, we just can’t pinpoint what the problem really is. So, you need to do some general troubleshooting procedures starting with deleting the system cache. That said, here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

This procedure might just take care of the problem but if it fails, then doing the master reset will, however, you need to backup all your important data and files as they’ll all be deleted. This is how you do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Once the update was installed I could no longer text through the normal Verizon option, phone locks up as soon as you try to open it and if you click on a text once it opens screen goes black and can’t do anything. Texting works fine in Samsung Message option though. Tried rebooting and resetting and nothing works to fix that.

A: You should call Verizon about it as it is apparently an issue with the app itself. I’m not sure if you already did the master reset but it may be worth a try.

Q: “Since the phone updated to the marshmallow OS the auto correct has been changing words to things that do not even make sense. If I type anything with an ! or ? it changes it to I!, which is something I’ve never typed in my life. So haha! changes to I! any word followed by question mark also changes to whatever it wants. Even if I type it and press and hold to save it, it still defaults back.

A: It might be just a glitch in the system–the new firmware. So, try to wipe the cache partition first and in case if that won’t work, clear the cache and data of the Samsung Keyboard or any keyboard you’re using for that matter.

There’s also a workaround to this problem in case you want a different route and that’s to disable predictive text feature:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Language & input.
  4. Choose Samsung Keyboard.
  5. Turn off Predictive Text.

Q: “Just got phone today. Option to change background and bubbles has suddenly changed and “bubble” option has totally disappeared. It just says background. There is no longer any option to change bubble. I know it was there when I first looked at phone.

A: For some reason, Marshmallow update took that feature away. So, there’s nothing much we can do about it as it concerns the firmware. Even your provider may not be able to do something about it as it’s a Samsung thing.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that auto converts texts to group conversation, other text messaging issue

There is a setting in your #Samsung Galaxy S7 Edge (#S7Edge) Messages app that allows the phone to automatically converts text messages sent to several contacts into a group conversation. Once enabled, all responses can be found in one thread and everyone sees them like that. If disabled, however, if a text message is sent to several contacts at once, each of those contacts will receive the message as an SMS or MMS depending whether there’s an attached file or not.

If you want your Galaxy S7 or S7 Edge to send group texts without the recipients replying to all, you should try turning off the group conversation feature.

Galaxy-S7-Edge-texting-messaging-issues

Reports from our readers suggest that many S7 Edge owners have encountered a problem wherein the messages are converted into group texts even if the option is disabled. According to some, the problem started after a firmware update and so we have to look into it and see what we can do.

Continue reading to understand more about the problem I cited in this post and learn how to fix them. If you have other issues, however, make sure you visit our S7 Edge troubleshooting page for we have already addressed hundreds of problems with this device. Odds are that there are already existing solutions posted on our site and all you gotta to do is find them. So, try to find issues that are similar to yours and use the solution we provided. If they don’t work or if you need further assistance, you can always contact us by completing our Android issues questionnaire.

Galaxy S7 Edge receives text messages as group conversation after an update

Problem: After the most recent software update. Whenever I receive messages, I will get them as a group chat. Instead as a regular message. But the sender doesn’t have any issues on their side or started a group chat. I’ve restarted the phone. But I don’t know what else to do. Please help.

Answer: There is a setting to enable group conversation in the Galaxy S7 Edge and that should be the first thing you need to check. Updates may change some settings in your phone and defaults also differ from the old version. For instance, many users complained that their devices no longer play the usual notification sound when messages are received. It’s because the new firmware had the notifications blocked and if you don’t know where to go to unblock it, you may think there’s problem with your phone’s audio. Honestly, we’ve been receiving such kinds of complaints only to find out it was just a setting that was changed.

Now, to this problem, to make it a little clearer for you, here’s the step by step guide…

Step 1: Verify Group Conversation isn’t enabled in your Galaxy S7 Edge

When enabled, the Group Conversation option in the Messages settings will automatically convert messages into group texts if the phone detects there are more than one contact during the sending of the message. Therefore, it must be the first thing you need to check:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Tap Applications and choose Messages.
  4. Touch More settings, then Multimedia messages.
  5. Disable Group conversation option.

Everything will go well if the Group Conversation option was turned on and you successfully disabled it. However, if it’s already disabled and the phone is still trying to convert text messages into group texts, then the next step is necessary.

Step 2: Delete the System Cache so the phone will create new ones

This is a necessary step considering the problem occurred after a firmware update. As you know, system caches or all caches for that matter can easily get corrupted during firmware updates and it might be the case in your phone right now. So, try to delete the caches created by the previous firmware and see if that fixes the problem:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If this doesn’t work, then you have no other option but to reset the phone.

Step 3: Perform the master reset on your Galaxy S7 Edge

If it weren’t for the firmware update, we could say the problem is at the app-level but obviously, in this case, it’s not. Instead of going for the Messages app, it’s better if we immediately try to fix the firmware and there’s no better way to do it than the master reset. However, before anything else, make sure you backup all your data and files as they will all be deleted.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I am certain this procedure will fix the problem as it’s just a minor firmware issue.

Galaxy S7 Edge cannot receive SMS and MMS

Problem: I can send SMS & MMS messages to other phones, iOS and android, but whenever people text me I don’t receive either type of message from any phone. iMessage was disabled on my old iPhone before switching sim cards, and I never had a problem until about a week ago.

Troubleshooting: There are only a couple of things you need to do before you escalate the problem to your service provider;

  • Try to send a simple SMS to your phone.
  • Try to send MMS to your own number.

If you cannot receive the test messages, then it might be a problem with your phone or your account or the network and your service provider can provide you with a better solution since it has the tools to check on things on their end and provide solution where deemed necessary. However, if you can receive those test messages but can’t receive messages from other numbers, it might not be a problem with your device but it’s wise to still contact your service provider about it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 7 that can’t send and receive text messages [Troubleshooting Guide]

Text messaging is one of the most basic services smartphones offer and when a powerful, premium phone such as the #Samsung #Galaxy Note 7 (#Note7) is concerned, sending text messages is a very simple task and it should work all time, right? Wrong. Based on complaints we received, text messaging is among the most commonly reported issues with Samsung’s flagships starting from the very first Galaxy.

Galaxy-Note-7-text-messaging-problems
Img credit: Android Authority

In this post, I will tackle the problem wherein the phone cannot send and receive text messages or SMS. Aside from that I will also address yet another common problem related to texting–multimedia messaging or MMS.

Before anything else, if you have another issue with your new device, make sure you visit our Note 7 troubleshooting page where we list down all links that point to problems our readers sent. We update the page every week so try to browse through it to find related issues and feel free to use our suggested solutions or troubleshooting guides. If they don’t work for you, however, you can always reach out to us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 7 that can’t send / receive text messages (SMS)

Majority of smartphones in the United States are carried by big carriers and service providers so these units are already provisioned when they reach the hands of the users. In short, they must be ready to use after purchase and while other services might take a little time activating, sending and receiving text messages should be the first service to be fully working. So, what would you do if your new device cannot send and receive SMS?

Step 1: Reboot your phone

The moment you notice your Note 7 failed to send a simple text message, don’t do anything yet, instead reboot your phone as hardware and firmware glitches happen all the time. A reboot is a very effective troubleshooting procedure you can do for issues that occurred without apparent reason such as this.

After the reboot, try to compose a text message and send it to your own number.

Step 2: Check the signal bars

If a text message doesn’t go through, check the signal bars to see if it has something to do with the reception. Remember, if the phone cannot receive decent signal from the tower, it may not be able to send and receive text messages and even calls.

Assuming the device shows that it’s getting good signal, try making a call to any number on your contact list to know if that goes through. If it does, then the problem might be with the Message Center Number and since we don’t know what’s the correct series, you need to call your service provider and ask the rep to give it to you or set it up on your device.

If the test message, however, went through but your phone hasn’t received it, immediately check the number it was sent to and if it’s correct, verify your phone has enough storage. Your phone downloads messages into its internal storage so if there’s not enough space, try to move some apps, files, pictures, etc. to your SD card if you have one just to free up some space.

But then again, if you’re relying on your phone to notify you when messages come in, double-check if there are unread messages in the inbox. It might have received it without you knowing about it.

Step 3: Do the master reset

If your Galaxy Note 7 is getting a decent signal from your provider and that test message didn’t go through, then take time backing up your data and files and reset your phone to bring it back to its factory defaults as it might be just a misconfiguration issue:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

If all else fails, send the phone back and request a replacement.

Troubleshooting Galaxy Note 7 that can’t send / receive picture messages (MMS)

Picture messages or texts with attached pictures and/or files are considered MMS. Even simple texts that use emojis belong to this category. The big difference between SMS and MMS is that the latter require mobile data to transmit files that are potentially large in size or beyond the limit of the cellular network used for SMS.

If the SMS has the Message Center Number to connect to the cellular network, MMS also has an APN (Access Point Name) to connect to your provider’s mobile data network. With those things said, here’s what you need to do if your new Note7 fails to send and/or receive MMS…

Step 1: Verify if mobile data is enabled in your phone

It is the first requirement that should be met. Without it, there’s no way for your phone to connect to the network, thus, transmission of files and messages that should be sent through it won’t work.

If it’s already enabled, try composing a test MMS attaching a small sized file or photo and send it to your own number. If it goes through, try sending a test message to one of your contacts and confirm if he/she receives it and if so, then the problem might be with the size of file your send. Compressing the files or downsizing the photo may fix this issue. I also suggest you call your provider to inquire about size limit in MMS.

Step 2: Check the APN settings

If the mobile data is already enabled and your Note 7 can’t still send and receive MMS, then it must be the APN settings that have a problem. Such information can always be found in your provider’s website so try to check if the APN in your phone is correct or not and if not, then make necessary changes. If the problem still persists or if you can’t edit the APN, you should call your service provider and let the rep take care of the problem for you.

Step 3: Call service provider for account-related concerns

Do this if mobile data is enabled and that you’ve verified that the APN on your phone is correct. When everything else seems fine yet your phone is having a problem, then it must an account-related issue. Obviously, we can’t do something about it except call your provider and inquire whether there’s a bar on your account from using such service.

Also, if your phone is carried by your current service provider and that there was a recent update, you should try wiping the cache partition or even go as far as the master reset before bringing it back to the store. Here’s how you wipe the cache partition…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix common texting issues with Samsung Galaxy S7 & other relevant problems

  • Learn what you need to do if your #Samsung Galaxy S7 (#GalaxyS7) can’t send / receive group texts and shows a box indicating the size of the message as well as it’s expiry date.
  • Read about an S7 that has issues receiving text when paired with an LG Bluetooth headset.
  • What to do if you don’t want your phone to automatically convert long text messages into MMS.
  • Learn how to troubleshoot your phone that duplicates the messages it receives as well as the text messages it sends.
  • How to troubleshoot a phone that replaces the last to lines of long text messages.

Galaxy-S7-text-messaging-issues

Text messaging is one of the most common services that always come with the phone either it’s under contract or prepaid. However, many owners are complaining about texting problems and we have received some of those complaints from Samsung Galaxy S7 owners.

Below are just some of the text messaging problems we received. They range from simple SMS problems to more complicated MMS issues. If you contacted us regarding this problem before, try to browse through this article and see if your concern is among the ones I answered. If not, then please bear with us as we’re doing our best to provide you with accurate solutions and/or troubleshooting guides.

If you have other concerns, you may visit our S7 troubleshooting page as we’ve already addressed so many problems with this phones. Try to find issues that are similar to yours and use the solutions and troubleshooting procedures we recommended. If they don’t work for you or if you need further assistance, then you may fill up our Android problems questionnaire and hit submit to contact us.

Q: “I have a Tracfone Samsung Galaxy S7. It works great, but it seems that when I get group texts, they don’t download, or if they do, I don’t know where they are. Instead of text, it’s a box that reads “Message size: 2K, expires: date and time.”  There is a download button that I’ve hit, and it looks like something is loading up, but nothing ever happens. I’ve checked in Downloads, and it’s empty.  Solutions to getting a group text? Thanks!

A: The immediate solution to this problem is to turn on mobile data. Group texts are considered MMS so mobile data is required to send and receive them. If, by any chance, mobile data is already enabled in your phone and you still can’t receive group texts, then the problem must have something to do with the APN Settings. Call Tracfone’s tech support hotline and ask for the correct APN, then request the rep to walk you through in setting it up on your phone. After all that and the problem persists, then the issue must be in your account. Still Tracfone will be the one to help with it.

Q: “Never had a problem with my S4 using my LG 750 or 850 headset receiving text but now with my S7 it only works sometimes. I’ve done soft restarts, uninstalled and reinstalled apps, talked to Samsung support and T-Mobile support, LG support and still having issues with headsets, mostly from my girlfriend who has the Samsung Galaxy Grand Prime.

A: Well, if you already tried everything and the headset can’t have a stable connection with your Galaxy S7, then it must be the phone that has a problem. If you were referring to the LG HBS 750, it comes packed with new technologies especially with its Bluetooth as it is its primary tool to be able to stream music from devices but to further verify what the problem is, try to pair the headset with other devices and if it’s working fine, then we’re almost certain it’s a phone issue. So far, however, there hasn’t been any complaints regarding Bluetooth connectivity with the S7; this the first, so it might be just that specific headset the phone is having problems with. Samsung should be able to answer all your questions especially on specs. But try to see if the app A2DP Connect from the Play Store can help you. I’ve personally used this app when I had issues with my Bluetooth headsets before.

Q: “Long texts are automatically converted to mms and are then either unreadable to recipient or fail to send, even to self. EE tech support say this is known problem with S7 and to switch off MMS in settings but my phone still failed to make a long text into several texts it still goes to MMS. Never had this problem with my old Sony Experia!

A: There is a setting in Messages app’s Settings page that disables auto conversion of SMS to MMS. That’s one of the ways to address this problem. The other is to turn on mobile data in your phone so you can successfully send and retrieve MMS. This, however, isn’t free but almost all providers nowadays offer unlimited data to smartphone owners. But in order to be sure, call your provider about your data.

If you choose the former, however, then long SMS will be split into parts for 160 characters per text.

Q: “Whenever I send a text message, the recipient receives multiples (sometimes up to 6) of the same messages from me. Similarly, when I receive text messages I also get doubles of the same text as well. I don’t believe it is a provider issue as this never happened until I switched to the Samsung S7.

A: It might be a network related issue but the thing is, we can’t do something about your friend’s phone. We can, however, help you with your problem.

I’m not sure if you installed other messaging apps but please try to boot your phone in safe mode first…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once you’re in safe mode already, send a sample text message to your own number to find out if it sends out successfully and if your device can receive it. Also, you will know if the message is duplicated or not. If you only received one message, it mean you have other messaging app installed on your phone and you haven’t disabled the other one that’s why your messages are doubled. Disable the other messaging app or uninstall it and the problem will be fixed. However, if the problem persists even if there’s only one messaging app in your phone, then it’s time you contact your service provider as, again, it might be a network issue. You might also consider doing the master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “This only happens on long text messages. The last sentences of my text will be replaced with the last 2 sentences of a long text from earlier. It looks right on my screen. But the recipient forwards it back cause it makes no sense. What could this be? Thanks.

A: There’s no way for us to verify what the problem really is or how the messages are received on the recipients’ end. But I assume that their phones may have been set to split long text messages. In this case, there are times when parts are received not in correct order and that might be the reason why your messages don’t make sense to them. Other than this, there’s nothing we can do more because we really don’t know what the problems with their phones are. If you want, you can have them contact us.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do about your HTC U11 that can’t send or receive text messages [Troubleshooting Guide]

Among the most common issues that we often receive are related to text messaging so we find it really necessary to address problems that have something to do with sending or receiving of messages. Recently, we started receiving complaints from HTC U11 owners that’s why we need to find out if those problems are widespread or isolated. We need to do some troubleshooting procedures to try to fix the problem.

In this post, I will walk you through in troubleshooting your HTC U11 that might have this kind of issue. Let’s try to consider every possibility and rule them out one by one until we can easily pinpoint where the problem really lies. That way we can try to formulate a solution that might fix it for good. So, if you’re one of the owners of this phone and are currently bugged by a similar concern, continue reading below as this post may be able to help you.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot HTC U11 that can’t send text messages

Your phone should be connected to your provider’s network to be able to send and receive text messages. But when it comes to sending a text, we simply have to rule out the possibility that it’s not an issue with your phone before calling your provider about it. That said, here’s what you should do…

Step 1: Reboot your phone

If this is the first time you failed to send a text message, don’t do anything yet except reboot your phone to refresh its memory and probably fix glitches that’s causing the sending of text messages fail. We have, of course, encountered similar issues with other devices before and some of them were fixed by a simple reboot so it’s worth trying.

After the reboot, send a text message to your own number so that you would know if it’s successfully sent and received. If the sending fails once again, move on to the next step.

Step 2: Run your phone in safe mode and try sending a text

We have to rule out the possibility that this kind of problem is due to a third-party app you installed on your phone. We don’t really know which app it is so we will try to temporarily disable all third-party apps by booting your phone up in safe mode, here’s how…

  1. While your phone is on, press and hold the POWER button for a few seconds to turn your phone off.
  2. When prompted, press and hold Power off.
  3. When you see the Reboot to Safe mode dialog box, tap OK.Your phone will restart and you should see Safe mode at the lower portion of the screen.
  4. Test your phone to see if Safe mode resolves the issue.If yes, uninstall a recently-downloaded app that might be causing the problem.
  5. To switch back to Normal mode, turn off your phone, and then turn it back on again.

Or you can try this procedure…

  1. Turn the HTC U11 off.
  2. Press the Power button to turn it on.
  3. When the HTC logo displays on the screen, let go of the Power key and immediately press and hold the Volume Down button.
  4. Let go of the button when you see Safe mode at the lower left portion of the screen.

Now try to send a text message to your number to know if it goes through. If it doesn’t, move on to the next step, however, if you’ve successfully sent the message, it means one or some of the apps you installed is causing the problem. The next thing you should do is try to update the apps that have available updates…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If you’re already suspecting an app or two, try clearing its cache and data…

  1. From any Home screen, tap the Apps icon.
  2. Tap Apps.
  3. Browse to the app you want to clear and then tap it.
  4. Tap Storage.
  5. Tap Clear data and Clear cache.

Or,  you can uninstall it if clearing its cache and data won’t fix the problem…

  1. From any Home screen, tap the Apps icon.
  2. Tap Apps.
  3. Tap the application you want to uninstall.
  4. On the App info screen, tap Uninstall.
  5. Tap OK to confirm.

If the phone can’t still send a text message in safe mode, however, then try the next step.

Step 3: Clear the cache and data of the Messages app

It’s now time to reset the messaging app you’re using. I assume you’re still using the built-in messaging app and haven’t installed any third-party apps that offer the same function. Try clearing the cache and data of the Messages app to reset it and bring it back to its out of the box settings…

  1. From any Home screen, tap the Apps icon.
  2. Tap Apps.
  3. Find and tap Messages.
  4. Tap Storage.
  5. Tap Clear data and Clear cache.

After this and you can’t still send a text message, then you have no other option but to do the next step.

Step 4: It’s time to reset your HTC U11

You’ve already done everything you could but your phone is still unable to send a text message so it’s time to make a backup of your important files and data so you can restore them later. After this, reset your phone to bring it back to its factory default settings…

  1. Your HTC U11 should be turned off before you can proceed.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe data/factory reset” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

This doesn’t only reset your phone but also deletes all your personal information so that in case you need to bring your phone to a tech, your privacy is protected.

If the phone can’t still send a text message after the reset, call your service provider as it might have something to do with the message center number and only them know what the correct center number is.

How to troubleshoot your HTC U11 that can’t receive text messages

Not being able to receive text messages is a bit easier to fix than the previous problem. It’s because there’s not much to do about your phone that’s try to receive incoming messages, although there are still a few things you should do. Without further adieu, here are the steps in troubleshooting your U11 that can’t receive SMS…

Step 1: Make sure your phone gets good signal

Signal is a prerequisite, without it, you won’t be able to receive anything. Just by looking at the notification bar and checking the signal indicator is enough to tell you that your phone gets a good coverage or not. And assuming your phone shows there’s good signal in your area, try sending a text message to see if it goes through and if  your phone can receive it. If it does go through, then you have no issues with the signal nor with your account. If it doesn’t go through however, as early as now,  you should call your service provider or follow the steps above.

But assuming the message was sent but not received by your phone, then do the next step.

Step 2: Make sure you’re not trying to receive MMS

When you insert an emoji in your text message, it will automatically be converted to MMS and you need to turn on mobile data to be able to receive it. If the mobile data is turned off on your phone, try turning it on and send the same text message to your own number. If it goes through this time, then your phone should have mobile data enabled to receive all other messages that contain pictures or any sort of special characters.

Try sending a text message that contain a few letters only and without any special characters and attachments. If this kind of message is sent and received by your phone, then it must have something to do with the type of message your phone was trying to receive. If you can afford to have mobile data turned on most of the time, then do it.

Step 3: Make sure your phone still has enough storage space

Messages are being downloaded when they’re received and they’re saved in your phone’s internal storage. If there’s not enough space, those messages won’t be downloaded and it may appear as though your phone can’t really receive texts. To address this, you just have to delete some large files or even uninstall apps you don’t use anymore. After which, your phone should be able to receive messages already.

Step 4: Wipe Cache partition

If your phone has enough storage space but can’t receive messages, then try wiping the cache partition as it’s possible the problem is caused by some corrupt caches in the system. Don’t worry, it’s a safe procedure and none of your data will be deleted.

  1. Your HTC U11 should be turned off before you can proceed.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe cache partition” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

If this procedure still fails to fix the problem, then the next step might.

Step 5: It’s time to reset your HTC U11

Backup all your files and data as they will be deleted during the reset. It’s necessary to reset your phone now that every troubleshooting procedure failed to fix the problem. If this is one of those minor issues with the firmware or app, then a reset will fix it, otherwise, you need a technician to check it out for you. Here’s how you reset your phone…

  1. Your HTC U11 should be turned off before you can proceed.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe data/factory reset” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC 10 that won’t send text messages & other texting issues [Troubleshooting Guide]

  • Learn how to #troubleshoot a brand new HTC 10 (#HTC10) that can’t send text messages but can receive them after the owner did the factory reset.
  • Understand and troubleshoot the infamous error message “Unfortunately, Messages has stopped” that causes the phone to freeze or reboot.
  • How to troubleshoot an HTC 10 that cannot receive SMS but can send text messages just fine.
  • What to do if your phone cannot send and receive picture messages, group conversations or MMS.

HTC-10-text-messaging-issues

Many HTC 10 owners reported about some texting issues they encountered including not being able to send and receive SMS and MMS. Others have more complicated problems like messaging app crashes, which may affect the phone’s overall performance that may result to freezes, hangs and even random reboots.

I have addressed some of the problems sent by our readers in this post so if you’ve contacted us regarding a similar issue before, try to browse through the list of problems to see if I’ve included your concern.

If you have other issues with your HTC 10, feel free to contact us as we’re always willing to help you. Just fill up our Android problems questionnaire and we’ll do all the research. As long as we have the information we need to troubleshoot the issue, we should be able to provide you with a solution or a troubleshooting guide.

Brand new HTC 10 can’t send text messages

Problem: Hi! Can you please look into my problem? It’s an HTC 10 and I just got it a couple of days ago but I can’t seem to send text messages. I bought online and then went to my provider to have it configured. Initially I was able to send text message but I noticed my phone keeps lagging I installed some app so did the factory reset and after that, the problem started. I can receive text messages though. Please help me. Thanks. — Janice

Troubleshooting: Hi Janice. I think the problem has something to do with the Message Center Number. That being said, let me explain it to you why this issue occurs according to your description.

You said the phone was bought online brand new and then you brought it to your provider to have it configured. First few days it was working fine but the problem started after the reset. For devices that aren’t carried by any service providers don’t have default Center Number setup. Your provider, of course, configured it to work on its network but since you reset your phone, the number must have been deleted. So, to fix this problem, call your provider and ask for the Message Center Number and ask the representative to set it up on your phone or, at least, walk you through on how to do it.

Now, for users whose phones are carried by a service provider but encountered the same issue, it might still has something to do with the Message Center Number. If you can find the set of numbers online, try to compare it with the number that is setup in your phone. You can then edit it if it doesn’t conform with the correct one.

However, if it’s not the Center Number, then other settings may have been changed or your phone was totally messed up. In this case, you just have to do the master reset to  bring the phone back to its default settings but you need to backup your data and files as they’ll be deleted. Here’s how you reset your phone:

  1. If the phone is still on, turn it off.
  2. Press and hold the Volume Down button.
  3. Press and hold the Power key and when the phone vibrates, release it.
  4. Continue holding the Volume Down button.
  5. When a black screen with red and blue line of texts appears, release the Volume Down key.
  6. Press the Volume Down button to highlight the option “reboot to bootloader” and press the Power key to confirm it.
  7. When the white screen with colored texts appears, press the Volume Down button to highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
  8. The screen will display the white HTC screen and will turn black. A few moments later, another black screen with red and blue texts will appear.
  9. Press the Volume Down key to highlight “wipe data/factory reset” and press the Power key to choose it.
  10. In the next screen, press the Volume Down button again to choose “Yes — delete all user data” option and confirm it with the Power key.
  11. Wait until the device finishes the reset and choose “reboot system now” to restart your phone.

HTC 10 Messages app keeps crashing and cause the phone to lag

Problem: Hi guys. I own an HTC 10 and I been using it for a few months without any problems then suddenly when I open the messaging app to read some texts or open news ones, it either closes or there’s an error saying it has stopped working. When this happens, all I can do is close the app but the phone would lag or freeze for a few moments. As a person who depends on his phone, it’s very inconvenient not to mention annoying. If there’s something you can suggest that I can do to try to fix it, that would be great! — Smith

Troubleshooting: Apparently the app is crashing the phones performance is affected. There are various factors that may cause this problem and that’s what we’re going to find out so that we can formulate a solution. Since we are dealing with a certain app, let’s try to see if other third-party apps have something to do with it then we’ll move to other possibilities. So, here’s what we’re going to do:

Step 1: Reboot your HTC 10 in safe mode to disable all third-party apps

Booting your phone in safe mode will put it into diagnostic mode wherein all third-party apps and services are disabled. If one or some of those apps are causing the problem, then the issue shouldn’t occur if the phone is in that state. Here’s how you boot your device in safe mode:

  1. Press and hold the Power key until an options window appears.
  2. Touch and hold the Power off option until a prompt telling you to ‘Reboot in safe mode’ appears.
  3. Tap on the ‘Reboot in safe mode’ prompt and the touch OK to confirm.
  4. The reboot may take up to 30 seconds to complete.
  5. You’ll know if your phone has already booted in safe mode as you can see ‘Safe mode’ in the lower-left corner of the screen.

Once you’re phone is in this state, try to open the messaging app again to see if it would still crash and if so, then the problem must be rooted in the firmware and you need to continue your troubleshooting.

However, if the issue doesn’t occur in that state, it means that one or some of your downloaded apps is causing the problem. It’s easy to fix it but the most challenging part is finding which app is the culprit. The easy way out is to do the reset but that too will take a lot of work as you have to backup your data and files before that.

Step 2: Clear the cache and data of the messaging app you’re using

Assuming the problem still occurs in safe mode, it’s time to go after the app that’s specifically mentioned in the error message or the one that you’re having problem with. Let’s reset the app by clearing its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Scroll down to ‘Phone’ section and then tap Apps.
  4. Find the apps you’re having problems with (in this case it Messages).
  5. Tap Storage.
  6. Touch Clear Cache and then Clear Data.
  7. Now tap OK to confirm.

This will reset the app and delete all caches and data it has been created. If the problem still occurs after this, then it’s time you cleared the system cache.

Step 3: Wipe the cache partition to force the system to create new caches

System and apps caches can easily get corrupted and when this happens, the phone’s performance will suffer and some apps may crash and that’s probably what you’re experiencing now. So, here’s what you need to do if booting in reboot and clearing the cache and data didn’t fix the problem:

  1. If the phone is still on, turn it off.
  2. Press and hold the Volume Down button.
  3. Press and hold the Power key and when the phone vibrates, release it.
  4. Continue holding the Volume Down button.
  5. When a black screen with red and blue line of texts appears, release the Volume Down key.
  6. Press the Volume Down button to highlight the option “reboot to bootloader” and press the Power key to confirm it.
  7. When the white screen with colored texts appears, press the Volume Down button to highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
  8. The screen will display the white HTC screen and will turn black. A few moments later, another black screen with red and blue texts will appear.
  9. Press the Volume Down key to highlight “wipe cache partition” and press the Power key to choose it.
  10. Wait until the device finishes the choose “reboot system now” to restart your phone.

Step 4: To conclude your troubleshooting, do the master reset if everything else failed

After following the first three steps and the problem remained, it’s time you reset your phone to bring it back to its factory defaults as it might be a serious issue with the firmware. Just follow the instructions in the first problem to perform the more effective reset, which reformats both the cache and data partitions.

HTC 10 can’t receive SMS but can send them

Problem: It’s a bit strange that I’m experiencing this problem but my new HTC 10 can send text messages but no replies go through, needless to say, it can’t receive text messages. I don’t have any idea why this is happening. The phone is brand new and has been working since I bought it now the problem started all of the sudden. Can’t seem to figure out what’s wrong with it so can you guys help me out with it, please? — Mariah

Answer: So you haven’t received text messages from people you sent messages to but have you verified if your phone can’t really receive SMS? Try to compose a text message and send it to your own number. Since you don’t have issue sending texts, it will go through and if you can’t receive it, then the first thing you should do is make sure there’s enough internal storage left. Next is clear the cache and data of the Messages app or any messaging app you’re using.

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Scroll down to ‘Phone’ section and then tap Apps.
  4. Find Messages app and tap on it.
  5. Tap Storage.
  6. Touch Clear Cache and then Clear Data.
  7. Now tap OK to confirm.

After clearing the cache and the data of the messaging app and the problem still occurs, you may try resetting your phone and if that fails as well, it’s time you called your service provider.

Unable to send and receive picture messages or MMS

Problem: Hi TDG! I’ve been following your blog for a few weeks now and I haven’t found posts for HTC 10. But anyway I have a problem with it. Everything else is working except MMS. I can’t send and haven’t received any picture messages to and from my friends. I can send a text message but when I try to attach a picture however small it is, it just won’t go through. Can you please assist me how to send MMS? — Julia

Answer: Mobile data, that’s the key to sending and receiving picture messages or MMS. So, the first thing you should look into is whether it is enabled or not. Assuming it’s already enabled and you still can’t send and receive MMS with your HTC 10, then it must have something to do with the APN settings. These are a set of characters that needs to be setup properly on your device so that it can connect to your provider’s mobile data network. If you don’t know what the correct APN for your phone is, then I suggest you call your provider and ask the rep to walk you through in setting it up to make it work.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

How to troubleshoot your Samsung Galaxy S6 Edge that can no longer send text & picture messages

Text messaging, which includes both #SMS and MMS, is one of the most basic service any smartphone owner can enjoy. However, if you have a premium device like the #Samsung Galaxy S6 Edge (#S6Edge) and you can’t send or receive text messages, then something isn’t right with your device or perhaps there’s a temporary issue with your account or the network.

samsung-galaxy-s6-edge-sms-mms-messaging-issues

Troubleshooting is the key to knowing what the real problem is and once we know the issue, we might be able to formulate a solution that will get rid of the problem for good and we will guide you through on how to do that. Read on to understand why the following problems occur and learn how to troubleshoot your phone if one of them occurs.

If you have other concerns, make sure you visit our troubleshooting page for we have already addressed a lot of issues with this phone. Find problems that are similar with yours and feel free to use the solutions or troubleshooting procedures we suggested. If you still need more help after that, then fill up our Android issues questionnaire and hit submit. We are willing to help you solve your problem as long as we have enough information about it.

How to fix Galaxy S6 Edge that can’t send SMS or text messages

Problem: First of all, I have a Galaxy S6 Edge. I bought it brand new and it was working fine since day 1 but recently Samsung ruined my phone through its updates. There was an update I downloaded and installed and then the phone can no longer send text messages. I can receive some from my friends but I can no longer send. I understand you may have already fixed a lot of issues like this but if you can just point me to a post you’ve previously published or give me step by step solution, then that would be great. Thank you!

Troubleshooting: To send a text message to your loved ones and other important people using your Messaging app is a very helpful tool to get connected with them. But your Samsung Galaxy S6 Edge might be experiencing some problems despite the device’s impressive specs and features. There are several reasons why you are unable to send text messages or received one. We can recommend troubleshooting steps and hopefully we can help you resolve the issue. Here’s some steps to follow:

Step 1: Determine How Strong Your Device’s Signal

There are Samsung Galaxy S6 Edge and other smartphones owners are unable to notice there device signal strength is low or nothing. To successfully send or receive a text messages, your device must have at least one signal bar or more. You can see the signal bar at the notification panel at the top of the screen, try to check if you have a signal. Or you can manually check the available network in the area.

To manually check the network, follow this steps: Go to Apps menu > Settings > Mobile networks > Network mode > Select the available network setting. After selecting a network, you should try sending a text message and let them reply if your device is able to do it.

Step 2: Your Location Must Be Covered With Your Service Provider

Make sure that the service provider you are subscribe with is covering your location and have enough network towers in the area. It would be useless if the services offered are only limited and covered some portion of your location, which means there are only certain areas in your house to have signal or in a county. However, if most of your neighbors are using the same service provider that you have, then there might be something wrong with your service. You can also try to manually select a network available in the area.

To manually select a network, do these steps: Go to Apps menu > Settings > Mobile networks > Network operators > Choose Search network > Select your network provider > Go back to Home screen. Then, check your device if there is signal displayed.

Step 3: Check Your Available Credits

You can check your available credits if you are on a limited subscription. There are service providers that offers their members a limited credits depending on their budget. To check for possible problem and in case if you are subscribe to unlimited service then it is best to call your service provider regarding the issue because their might be something wrong with their services in your area.

Step 4: You Can Try Using A Different Messaging App

This issue occurs sometimes after a software update and causes some problem to other apps, in this case the Messaging app. You can install a different messaging app from Google Store, but this is only  temporary just to determine if there is a problem with your default Messaging app. Then, you can try sending and receiving a text message, if ever you are able to send and receive SMS or text message using the installed app, you can go ahead and try clearing the cache and data of the default Messaging app.

To clear cache and data, follow these steps: Go to Apps menu > Settings > App Manager > Select the default Messaging App > Clear cache > Clear data. After doing so, you will be able to send and receive a text message, then uninstall the third party messaging app you recently installed.

Step 5: Have Your Message Center Number Checked/Corrected

The last thing that you should do after you follow all the troubleshooting steps above is to check your message center number. This number is very important and pre-set by your network provider to deliver your text message to its destination or to someone you want to communicate with. If this number was accidentally changed or deleted, then your text message is going nowhere, unless you will change it manually.

You can refer below for the steps to manually change your network provider’s center number, the default numbers are included above also.

If this issue persist, try contacting your service provider for further troubleshooting. However, we strongly suggest you reset your phone before you let the tech take care of the problem for you just in case.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

How to fix Galaxy S6 Edge that can no longer send MMS or picture messages after an update

Problem: Hello guys. I am hoping you can give me some pointers on how to fix my phone. It’s a Galaxy S6 Edge, it’s almost a year since I bought it. Everything is working fine with it except text messaging. What I mean is that the texting service is working but whenever I include a photo in my messages, they don’t get sent. Why is that? Can I fix it on my own? Thanks.

Troubleshooting: To send an MMS is one of the key feature of Galaxy S6 Edge and other smart phones. Allowing owners to receive and send pictures to your friends or relatives. There’s not much to discuss about sending or receiving MMS or picture message but in your case that you have problems after an update, we can recommend several troubleshooting steps to help you fix the issue.

Step 1: Check Your Device’s Network Signal Bar

To send a picture message or MMS to your friends or relatives, your device must have enough signal strength to successfully send it. Unlike sending a text message, you need to turn on your device mobile data network because you are sending a picture and it is larger in size compared to SMS or short messages.

You have to make sure that you are in a location that has a strong signal strength (preferably 3-5 signal bars). There are a lot of owners assuming that they can send picture message anywhere they want. To check the signal strength of your device, you just have to look at your device signal strength icon located top-right side beside the battery level.

Step 2: Data Network Must Be Active

After checking your network signal strength, activate your data network through the notification panel and tap the mobile data network icon. To send MMS is like sending emoticons in social media using the mobile data network or internet. You will know if the mobile data network is activated because there is another signal icon beside your network signal bar but it has two arrows pointing up and down.

To activate your mobile data network, follow this steps:

  1. Slide down your notification panel by swiping it down
  2. Tap the Mobile data icon
  3. If the icon turned green, your mobile data is activated and you can go back to the main screen.
  4. After doing so, you can try sending an MMS to determine if the device is able to do it.

Step 3: Make Sure That You Have Enough Credits

The problem sometimes is not always on the update, there are rare cases that the owners forgot to check their credits to be able to send or receive an MMS or use other services. There are network providers allow their subscribers to use Wifi to send or receive MMS or SMS. However, in your case, your network provider might not authorise you from using Wifi, but if your authorized then you have no problem sending or receiving, only when you’re using mobile data. To know the services of your service provider offered, you can simply call them for inquiries.

Step 4: Message Center Number must be correct

To successfully send and receive a text message or picture message your message center number must be correct. Since this problem started after an update, there are possibilities that the message center number was not included in the update and causing your device to unable to send and receive MMS or picture message. Every network service provider regardless what devices the owners are using have different and default message center number. To make this simpler, you can follow the steps below how to check your message center number:

  1. Assuming you are on the main screen
  2. Open your device’s keypad, tap Phone icon
  3. Once your keypad appears, you have to enter the engineering code to check you network provider center number
  4. Type this code, *#5005*7672# and press call icon
  5. After typing the code, the device will display your provider message center number. In any case that the numbers are not the same or not displayed, then you have to manually change it.

First, here are the network provider center numbers:

  1. T-Mobile: +12063130004
  2. AT&T: +13123149810
  3. Sprint: +17044100000
  4. Verizon: +316540951000

Then, below are the steps how to manually change the provider message service center number.

  1. Open your device’s keypad, tap Phone icon
  2. Type **5005*7672*NUMBER# (e.g. **5005*7672*12063130004#)
  3. After typing the code, tap Call
  4. And your done!

Or

  1. Go to Settings.
  2. Tap More.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Enter 12063130004 as the Message center number if you are a T-Mobile subscriber. If not, then refer above for the list of your provider message center number.

Important Things To Remember

The Network providers are not all the time giving the expected services as to what they advertise. And not all the locations have the same signal strength than the others because either it depends on how many subscribers in the area, how often they are using the data, the location, and any other factors.

If this problem continue to occur, give a call to your network provider and hopefully they can find a way to resolve the problem.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 automatically attaches pictures to SMS threads & other texting issues

For the owners of #Samsung Galaxy S7 (#Galaxys7), here’s one problem you might encounter sooner or later–random pictures are automatically added to SMS threads. Most of the users who reported this kind of issue thought that the pictures were sent to recipients but in reality, they aren’t. Perhaps this is the reason why Samsung hasn’t acknowledged this problem yet because it actually doesn’t invade your privacy in a sense that you’re the only that can see those pictures.

Galaxy-S7-texting-problems

This is a widespread problem and Samsung should have already addressed it but until now no official fix exists. The fact is we’ve already addressed this issue a few times since last month but then again, what we offered were actually just workarounds. Some of our readers thanked us because their problems seem to have been fixed but we really don’t know whether or not the stock messaging app will again attach random pictures from your Gallery.

We have received more related complaints so we’re actually obliged to answer our readers who reached out to us for help. In this post, we will again address this problem together with other text messaging issues. Read on to learn more about them and know how to fix or work around them.

For our readers who have other concerns, make sure you visit our S7 troubleshooting page for we have already answered a lot of problems with this phone. Find ones that are similar or related to your problem and use the solutions we provided. In case they don’t work or if you need further assistance, you can always contact us by filling up our Android issues questionnaire. It’s free but please provide with more information about the issue so that we can give more accurate solutions.

Galaxy S7 attaches random pictures in SMS thread

Problem: I’ve been having some problems with texting. Each time I send a group text, it always automatically attaches a picture from my gallery to the text and without no notification just sends. Sometimes 3-5 pictures at a time. I feel like it’s invading my privacy. It’s very annoying.  How do I fix this problem?

Troubleshooting: Let’s go straight to the point. This problem might be an issue with the stock messaging app, however, we still need to rule out the possibility that one or two of your downloaded apps is causing this. That being, I need you to boot your device in safe mode…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Based on reports, this problem doesn’t occur in safe mode and you need to verify that. Try to send text messages and see if the app tries to attach pictures. If the problem is fixed, then this is what I need you to do:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

This procedure resets the messaging app. Based on previous reports from our readers, this procedure fixes the problem but then again, there’s a chance the problem will occur.

iPhone user gets “Invalid Number” error when sending text messages to Galaxy S7

Problem: I can send text to anyone I want and I can get text from anyone except from 1 iphone user. His error is says enter a valid 10 digit number, but it is a 10 digit valid number were using.  Is the problem my phone or his?  The only time I have a problem getting text of from this one person. It was happening when I had Galaxy S5 as well.

Troubleshooting: Normally, we don’t provide support to people who didn’t contact us first hand especially if the information provided is lacking. In your case, though, the error alone speaks of the problem and it’s not with your phone but with the iPhone. I don’t what kind of iPhone we’re talking about here but I think the solution below works for all models.

The iPhone owner is actually getting this kind of error “+x (x) xxx xxx-xx  Error Invalid Number.  Please re-send using a valid 10-digit mobile number or valid short code.” While it’s not really common, many have already reported it since around 2 to 3 years ago and now it’s clear it’s still happening. For this issue, here’s what your friend has to do…

  1. Make sure your phone number is correctly entered in his iPhone.
  2. Delete recent call records including your phone number as the history has a tendency to get corrupted.
  3. Reset the iPhone and build contact list from scratch.

I hope this helps your friend.

Galaxy S7 takes too long to send text messages

Problem: I just purchased my new Samsung Galaxy S7 and the text messaging service is very slow!! Meaning, everytime I open the message I read, when I go to respond… I have to hit the send key several times just to get it to go… and then, it sits there with the circle (thinking about sending) for a long period of time before it will send to the recipient. Can you please help me with this? It’s very frustrating and I can’t find any info online to help. This phone is only a few days old and started doing this day 2. Thanks! — Chad

Troubleshooting: The text messaging service covers both SMS and MMS. We’re not quite sure if we’re talking about the simple text messaging or the more complex one that use mobile data. The length of time the message is sent depends on how long the message is and whether or not there are attached files or pictures in it.

Assuming you’re having issues sending out a text message, it’s possible the problem is with the network. So, you should call your provider and inquire about it. Besides if it’s a phone problem, you need to negotiate with your provider for replacement.

On the other hand, if the problem is with the MMS, then it’s possible the mobile data coverage in your area is not that good. Then there’s the size of the message you’re sending and then the possibility of a phone problem. A brand new phone should work without a hitch and if this issue keeps bugging you, have the device replaced.

Galaxy S7 text messages sending failed more often

Problem: Text messages sending failed happens a lot. I know the recipient gets the text message because they respond, but the notification still shows that sending failed. If I send another text message behind it, it will fail also. I stopped sending duplicates because I noticed they were going through. So if the error notification happens and a text really did fail, I won’t know.
Second issue. I get duplicate text messages from one person only. They also have an S7 and it happens randomly.

Troubleshooting: I am not really sure how your device is setup but it seems to me like you are using third-party text messaging apps aside from the stock one. To isolate the problem, first try to reboot your device in diagnostic mode or safe mode…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Continue using your phone and compose text messages while in safe mode and then send it to your own number. If it goes through, you should be able to receive it and then evaluate whether the sending failed and if the message get duplicated. If the problem got fixed, then uninstall the other messaging app you’re using. However, if the problem still persists even in safe mode, then backup your data and then do the master reset:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Galaxy S7 message notification sound no longer plays when messages come in

Problem: My child got ahold of my phone and now I am not receiving notifications or sound when I receive a text!I checked and individual notifications are on for the contact. Notifications are on in the messaging app. I wiped the cache. The sound is up on ringtone, media, notifications, and system. Please help. I’m sure it’s a fluke and I don’t want to do a hard reset. Thanks!!

Answer: Don’t worry, it’s just a matter of one setting that prevented your phone from playing the usual message notification sound. Follow the steps below to fix it…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Email.
  3. Once inside the app, hit the Menu key in the top-right corner.
  4. Choose Settings and tap Manage accounts.
  5. Tap the email you’re having issues with.
  6. Scroll to ‘Notification Settings.”
  7. Make sure Email Notifications is checked.

Galaxy S7 keeps sending multiple messages

Problem: Hi! My Samsung Galaxy S7 keeps sending duplicate/multiple texts every time I send a text to someone. I went to my phone provider, I called them and nobody seems to be able to a thing about it. I am so getting tired of it. I just want to be able to text without it to be duplicated several times. PLEASE, HELP ME! Nobody has been able to so far.

Solution: You may have installed other text messaging apps on your phone and haven’t set which on would act as the default. So, every time you send a text message, all of them sends out a message of their own and as a result, multiple messages get sent by your phone and received by your recipient.

The quick solution, of course, is to set the default or if you like you can uninstall other messaging app. However, if this problem started after an update, then wipe the cache partition as it might be just some corrupt data that’s causing all this…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If wiping the cache partition didn’t fix the problem, then you are obliged to do the master reset. However, make sure you make a backup of all your files and data.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge showing “Messages has stopped” error & other text messaging issues

  • Understand the error message “Unfortunately, Messages has stopped” and learn how to fix it if you encounter it with your Samsung Galaxy S6 Edge.
  • What to do if your phone lags while you type, send and receive text messages.
  • Galaxy S6 Edge cannot receive text messages no issues sending.
  • Learn more about the error “Message sending failed” when trying to send texts to 4-digit numbers or Premium SMS.
  • What to do one message gets duplicated a few times when your Galaxy S6 Edge receives SMS from a certain number.
  • iPhones receive text messages from Galaxy S6 Edge but long SMS is split into several parts.

Samsung-Galaxy-S6-Edge-text-messaging-issues

Right after the #Android 6.0.1 #Marshmallow update got rolled out for the #Samsung Galaxy S6 Edge (#S6Edge), many owners reported having to encounter the error message “Unfortunately, Messages has stopped.” The error means that the native messaging app crashed or stopped working for some reason and apparently, the new firmware update has something to do with it.

In this post, you can see I’ve included three messages from our readers that basically have experienced the same issue. While it may seem like it’s just a simple app crash, the reason why it’s crashing might be more complicated than it seems that’s why we need to look into this problem more closely.

Continue reading to learn and understand other text messaging issues with the Galaxy S6 Edge as I’ve included more problems below. For those who have other concerns, make sure  you visit our troubleshooting page as we’ve already addressed a lot of issues with this device. You may also contact us by completing our Android Issues Questionnaire. Please feed us with more information about your problem so we can help you better.

Galaxy S6 Edge displaying “Unfortunately, Messages has stopped” error after Marshmallow update

Problem: Since the update, I am unable to send texts to new contacts (people I never texted before the update). I cannot send texts to new groups either. When I hit send, it says “Unfortunately messages has stopped working.”  I downloaded Google messenger but that didn’t solve it as I was not given a text box to compose texts to new contacts.  Also, some messages from contacts will not load.  These are usually group texts that contain only text, no pics. I have done all kinds of resetting and clearing with Sprint’s tech support, but nothing has helped.

Related Problem: Since the update in March, I’ve had issues with texting people who I haven’t texted before or who are new in my Contact list. I cant receive their texts either. When I try to send a text, it shows up as “Unfortunately, Messages has stopped” and it disappears.  Also, those who are new to my contacts since the update cant text me either. The messages are never received. I’m also unable to receive group texts. They show up as a download failure error. Please help!

Related Problem: Hi, recently a new update was installed after the Marshmallow update and my phone does not allow me to text. The minute I open onto a text , there is an error which says UNFORTUNATELY Text Messaging has stopped and it shuts right away, but the text messaging seems to work quite fine while in the Ultra Power Saving mode. Please help!

Troubleshooting: I understand you already called Sprint’s tech support but the problem remains and that you may have already done every troubleshooting procedure that could possibly fix or get rid of the error message to no avail.

More often, the error message shows up when the stock messaging app crashes, which is obviously an app issue. However, sometimes some apps may cause other apps to crash and in the case of the Messages, applications that have it in the sharing feature may cause this problem. But the thing is, when you’re greeted with an error message that specifically mentions the name of the app, you should always being your troubleshooting with the app in question. That being said, here are the things you need to do to troubleshoot it:

Step 1: Try booting your device in safe mode and see if the error still pops up

As I mentioned earlier, other apps may be causing the problem but before jumping into our main troubleshooting, let’s try to isolate the problem first by booting the device in safe mode.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once you’re already in safe mode, do the things you usually do that brings up the error message. If the error pops up, then it’s more likely that the app itself has a problem or it could be the firmware. Otherwise, some third-party apps may need to be uninstalled to get rid of the error message.

Step 2: If the error shows up in safe mode, clear the cache and data of the Messages app

At this point, you should go after the Messages app first if the error still pops up when you try to compose a message in safe mode because it means that your download apps have nothing to do with the issue.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Now that you’ve already cleared the cache and data of the app, try to test it once again to see if you can still bring up the error. If so, then you should go after the firmware this time because it seems like the problem isn’t just as minor as I think it is.

Step 3: Delete the system cache by wiping the cache partition in recovery mode

You mentioned the problem started after an update, which may have corrupted the system cache and all other files saved in the cache partition. These files are expendables; they can be deleted at will and the system will create new caches during boot up. If not deleted, the new system may still use corrupted caches that may result to performance issues and app crashes. Therefore, try to delete the old cache by following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: If deleting the system cache doesn’t fix it, the reset will

After you did everything and the problem still shows up when you type text messages, then there’s a chance that it’s the system files that got corrupted. This time, you need to delete those data but the compromise is you will lose every app, contact, files, music, etc. that are saved in your phone’s internal storage so make sure you back them up before you follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

There is no guarantee that the problem will be fixed by this procedure but it is necessary because if the problem still occurs after this, you need a technician’s help to fix the problem.

Galaxy S6 Edge lags when texting and there’s an issue with punctuations

Problem: When I text there is lag…it’s driving me crazy. The lag is so bad I can’t text anything fluidly and smooth. It stutters and stalls in the text. I’m also having an issue with punctuation. After I type a word and use a question or exclamation point…it will completely change the word that I have on there, as if it’s trying to autocorrect….but it’s not even close. Any help with these text issues would be great. I used to love my s6 edge…now I absolutely hate it! Thanks! — Kelly

Answer: As to the lag, it might be just an issue with the app itself especially if it occurred after an update or if it started without apparent reason. Since we don’t know what the real issue is, the most logical troubleshooting procedure you can use is clearing the cache and data of the Messages app. By doing so, you may fix the lag issue as well as the problem with punctuations.

Galaxy S6 Edge not receiving text messages but can send

Problem: My phone is able to send text messages and make/receive phone calls but I can’t receive text messages. I was able to receive messages up until last night and then only some were coming through. Now none are coming through but other people are still receiving my messages.

I cleared the cache and data from the text message app and that didn’t do anything. On my phone it doesn’t have a place where I can adjust the amount of text messages that I’m able to receive.

Answer: First off, we don’t know if someone did send you a message so to verify if you really have this problem, try to compose a text message and send it to your own number. If it goes through but you can’t receive it, then try to delete some text threads or messages in your inbox. If the problem still persists, it’s time you called your service provider as it could be an account-related issue.

Galaxy S6 Edge returns the error “Sending message failed” when send Premium SMS

Problem: Sending message failed. We have a carrier here (Orange) we can send message to 8684 for special services like horoscope etc…. this text message usually costs for than the normal rate of sending an sms. S6 ask to allow this msg to be sent. By mistake I have opted to never allow to send for this preference. Now I am unable to send msg to 8684. How to undo this step. I have tried to see if this number is in the blocklist. But it is not there. Please advise.

Related Problem: After the update of operatimg system I can’t send text messages to four digits numbers. I was able.to send them perfectly before the update. I get an error message sending failed. Can you please help me fix this. I’ve checked with the operator as well no issues there. They said your premium messages option must be switched off. I checked and enabled all options in SMS.

Answer: There’s a setting for that. You have to go to the Application Manager and choose Messages and find the option “Send premium text message” (or something like that) and touch it and then choose “Always allow.” As far as your issue is concerned, that’s all you need to do to be able to successfully send texts to special or premium numbers. To make it easier, follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap ‘Send premium text message.’
  7. Touch ‘Always allow.’

Galaxy S6 Edge receives one text message with duplicates

Problem: I just updated my phone. My mom, who has a galaxy s5, did not update her phone. I noticed that when I text her, I can see when she is typing, which is great, but for some reason, her one text will send 3-5 times, which is making my phone super laggy and makes it hard to use, any idea why or how I can fix it?

Answer: We don’t know what really causes the problem but it can be an issue with your mom’s phone, the network she’s connected to or a problem with your device. To isolate the problem, follow these steps:

  1. Compose a simple text message.
  2. Send the message to your own number.
  3. If the message get duplicates, boot your phone in safe mode and do the same thing.

Here’s the reason why I want you to follow those steps.

I think you are using or have installed a few messaging apps and the fact that you said you can see an indicator in your messaging app that tells you when your mom is typing a message is evident you’re using an enhanced messaging app and not the stock or native Messages app. With this thought, I wanted you to boot in safe mode so that you can try sending another message to your own number to see if it gets duplicated and if it does, try to uninstall third-party messaging apps you installed. This leaves the Messages app and the enhanced messaging app you’re using (which I think comes pre-installed with your device as well). With only two messaging apps left, you can choose which one to make default so that the other won’t function the way it normally does unless you want it to. To do this, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Applications.
  4. Tap Messaging app.

Now, choose which app to make default as your messaging app.

On the other hand, if you don’t get duplicate messages from your other contacts including your own number, then the problem must either be with your mom’s phone or her network. It’s better you tell her to contact tech support to have it figured out.

Text messages from Galaxy S6 Edge get split when received by iPhone

Problem: Sending text messages to iPhone users on Verizon, morning of software update, not long messages are getting split up and sent in small little sections that are numbered at the end. Never happened before update. Tested to no iPhone users on same network with tech and wasn’t happening. Did a soft reset and cleared cache etc., still didn’t fix. Tech at T-Mobile still looking into issue.

Answer: And what made you think the problem is with your phone? When you’re the sender, all you have to worry about is how to successfully send the message and when it goes through, whether or not the intended recipient receives it, you’re out of it. So, when a long text message is split into a few short SMS, the problem is with the settings of their phones. iPhones also have their share of text messaging issues so tell your friends to double check the settings.

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