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What to do with your LG G7 ThinQ that can’t send and receive SMS or text messages [Troubleshooting Guide]

Text messaging is a basic service and a smartphone like the LG G7 ThinQ that’s packed with great hardware specs and features should be able to send and receive text messages without any issues. However, there will always come a time when text messaging issues may occur and the most common of them is when your phone can’t send and/or receive text messages.

Texting related concerns happen more often than you think and they often occur when you least expect them. It could be because of a minor issue with your phone or due to a network problem. As an owner, you should spend a little time tinkering your device if this issue occurs instead of just going immediately to the shop or back to the store to see a technician.

In this post, I will walk you through in troubleshooting your G7 ThinQ that has issues sending and/or receiving text messages. We will try to rule out every possibility to determine what the problem really is and find a solution to fix it for good. If you’re one of the owners of this device and are currently having similar issues, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your LG G7 ThinQ that can’t send/receive text messages

When troubleshooting this kind of problem, there very important thing to consider is when you were able to send and receive texts prior to this issue. You will know shortly why…

Reboot your LG G7 ThinQ

If you were able to send and receive text messages before this problem started, it might be just a minor glitch. Reboot your phone if it’s the first time that it happened. After the restart try sending a text message to your own number so that you would know if the text goes through and if you can actually receive it.

If the problem continues after the reboot, then you should try doing the forced restart procedure which refreshes your phone’s memory. Press and hold the volume down button and the power key at the same time for 8 seconds or more. This will reboot your phone and once it becomes active, try to send a text message to your own number to test if the sending and receiving are successful. If still not, then move on to the next procedure.

Make sure your account is in good standing

This is applicable for owners who got their devices through a service provider or carrier. If your account is not in good standing or you have unpaid balance, you may not be able to send and receive text messages. If, however, you got the unlocked device, make sure the SIM card is working properly. You don’t have to physically check the SIM card, just look at the top of the screen where the signal indicator is located. If your phone shows it’s getting signal from the tower, then the SIM card is working. The next thing you should find is if it has enough credits to use the SMS service.

If you’re unsure if this is really the case with your phone, then the best thing to do is to verify it with your service provider by calling the company’s tech support hotline.

Find out if there’s a temporary network issue in your area

Network issues nowadays are a very rare occurrence but they still happen, nonetheless. If you were able to send and receive text messages and then all of the sudden the service no longer works, then there’s a possibility that it’s a network-related problem. It might be fixed in an hour or two so if you feel like not doing anything about it, then wait for two hours before taking actions. The best course of you action to take is to call your provider to inquire about it as well as to report the problem and seek assistance. If it’s a network problem, you will be given an estimated time when the problem gets fixed and you really don’t have to do anything but wait. However, if it’s not a network issue, then you should try the next procedure.

Reset your LG G7 ThinQ

I know your phone is still new but since there’s already a problem, it’s better to know if it’s due to a firmware issue or a serious hardware problem. It’s better to know early than deal with the problem every single day. Remember, the store may immediately opt to replace the phone with a new one if the problem can’t be fixed by their technician. Needless to say, if a reset doesn’t fix the problem, then you should bring the device back to the store. Before the reset, however, make sure you backup your important files and data as they will be deleted…

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

Again, if the problem continues after the reset, then bring it back to the store or to the local shop to be checked by a technician.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix LG V35 ThinQ that can’t send / receive text messages or SMS

Text messaging is the most basic function of a phone and any smartphone should be able to do it without any problem. However, problems happen here and there and since texting issues are among the most common, even your new LG V35 ThinQ may be able to encounter it. Not being able to send and receive SMS is the most common issue when it comes to text messaging problems.

In this post, I will walk you through in troubleshooting your LG V35 ThinQ that has some issues transmitting texts. We will try to rule out each possibility to determine the issue and formulate a solution that may fix it for good. If you’re one of the owners of this device or any smartphone that has similar problem, continue reading as this article may be able to help you.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot LG V35 ThinQ that can’t send/receive SMS

What you should do about this problem is rule out the possibility that the issue is with the firmware or with the network because once you’ve ruled these out, you can assume the problem is with the hardware and you need help from a technician or you may need to get the device replaced.

Reboot your phone first – this must be the first thing you should especially if it’s the first time you’re having difficulty sending text messages. The thing is the problem could be a result of a minor glitch in the system. If the problem continues after the reboot, then you should try doing the forced restart procedure which refreshes your phone’s memory. Press and hold the volume down button and the power key at the same time for 8 seconds or more. This will reboot your phone and once it becomes active, try to send a text message to your own number to test if the sending and receiving are successful. If still not, then move on to the next procedure.

Make sure you account is in good standing – if you have unpaid balance, your service provider may have barred your account from using the service. The only thing you can do to make sure it’s not the case is to call tech support. Inquire about the status of your account and then the status of the tower near you as it’s possible the problem is with the network. You will be advised by the representative why you can no longer send and receive text messages. After all, they have all the tools necessary to fix this kind of problem.

Reset your LG V35 ThinQ – if you were told that your account is in good standing and that there’s no outage or any network-related issues in your area but you still can send and receive SMS, then it’s better to reset your phone to rule out the possibility that it’s a problem with the firmware. Because after doing that and the problem continues, you can bring the phone back to the store and have the tech take a look at it since it’s possible that the problem is with your device’s radios.

Before the reset, however, make sure you backup your important files and data as they will be deleted…

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

Again, if the problem continues after the reset, then bring it back to the store or to the local shop to be checked by a technician.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Delays in sending SMS/text messages on the Galaxy S7, other issues

S7 edge

We cover two SMS-related issues on the #GalaxyS7 today. We also tackle two separate problems that we think deserve to be mentioned. For more issues and solutions, don’t hesitate to follow these links for the S7 and S7 edge.

  1. Solutions to Galaxy S7 black screen issue
  2. Delays in sending SMS/text messages on the Galaxy S7
  3. Galaxy S7 sends text messages but receiver does not get them
  4. Moving files from PC to SD card

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Solutions to Galaxy S7 black screen issue

Screen started showing up colored shadows in the background. They interfered with reading the screen. Then it became blotches of black lines as though someone had taken a pencil and started scratching out the pages. They did not let one read anything on the screen. Eventually it became a totally black screen with nothing on it.  This process took about an hour from start to finish. — Margarita

Solution: Hi Margarita. If your phone’s screen remains totally black but you can hear notifications for incoming texts or feel the device vibrate when you try to restart it, that’s a sign that the issue is isolated to the screen. An issue like this cannot be resolved by turning the phone on and off, or by booting the device to any other modes like safe mode, recovery mode, or download mode. That’s because a black screen issue is usually a result of a hardware damaging event like a drop, water/liquid exposure, or, in some rare cases, screen assembly end-of-life.

Since you did not give us any background on what happened before noticing the issue, or what you think might have caused the phone to lose screen functionality, we can only speculate here. While some types of software glitch can also cause the phone to crash and temporarily show a black screen symptom, a user can normally still reboot the phone in another mode. If you haven’t tried restarting the phone in other modes, we recommend that you check if the screen turns on safe mode. We normally suggest booting to safe mode if we think that a phone has a problem with a third party application. However, you can do this in your case as well. Here’s how:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the screen remains black after doing the safe mode routine, try to boot to recovery mode next. In this mode, you will have the option to wipe the cache partition, do a factory reset, or simply reboot the phone. If your S7 reacts to the hardware button combination to boot in recovery mode, the cause of the problem is most likely software in nature. Otherwise, you must have a hardware malfunction. To boot in recovery mode, just follow these steps:

  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If the phone won’t respond after pressing and holding the Home, Volume Up and Power keys, you can safely assume that the screen may have been damaged for some reason. If you dropped the phone prior to noticing the problem, there’s high likelihood that the screen assembly may have been dislodged or some components broken. Water damage can also damage any part of the screen. Either case, your best option is to seek professional help in figuring out where the damage lies. Only after knowing what part is affected will you know if it’s worth repairing. Screen repair or replacement can be expensive and may cost you over $200 in the least.

Problem #2:  Delays in sending SMS/text messages on the Galaxy S7

Sometimes my texts don’t go through and it’ll say “sending”. About half the time, the text eventually goes through but half of the time it doesn’t and an error message appears notifying me that it didn’t. The same happens with MMS. Lately, when this happens, I turn on airplane mode and turn it off after a few seconds. This does seem to help but not always. When it does happen, I have then it verified that I am connected to the network. When I try to make a call, however, it doesn’t go through either, even after I see I’m connected to the network from the logo on my phone’s home screen. Then I have tried calling my phone and my phone won’t receive the call. It seem like I’m not connected to the network even when my phone says I am. — RSB

Solution: Hi RSB. Text messaging issues like this can be caused by one of a number of things so let’s check them one by one. Don’t forget to send a text message to your own number after each troubleshooting step to see if you have resolved the issue.

Restart the phone

While it’s not accurate to say that a phone gets tired after being left on for a long time, refreshing the system might very well fix the issue. Letting the device do away with temporary files that may have clogged the cache by turning it off for at least a few minutes can sometimes work wonders. There’s no exact science why this works at times but doing it on your end might very well help fix the issue. If possible we suggest that you turn the phone off  for a few minutes every other day to keep the system in good working order.

Uninstall apps or update

If the issue started to appear after installing an app or update, considering checking if removal of said app or update will help. While it may just be coincidence, there are also some cases wherein an app or new update creates a conflict with other apps or operating system. If you can remember installing an app update prior to the start of the issue, try to go to app info page and uninstall the said app. Here’s how:

  • Go to phone Settings menu.
  • Navigate down to “Apps” and tap Applications or Application Manager.
  • Once in there, click on the app you previously updated.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • Look for Uninstall Update button and tap it.

Use another SMS app

If you’re using stock messaging app (the one that comes with the initial phone setup), try using a third party app if only to see the difference. There are many messaging apps available in Google Play Store so just pick one. Use it for a few days so you have enough time to observe how text messaging function behaves.

Delete old messages

After some time, text messages can pile up. Make sure that you delete old conversation threads to make way for more incoming messages. We’re not talking about the inbox here but the outbox or sent messages folder as well. Be sure to keep a healthy amount of stuff in these two folders all the time.

Insert the SIM to another phone

In some rare cases, a malfunctioning SIM card can also be a cause of SMS delay issues (assuming you are in a GSM network). If you have another phone, try inserting your SIM card to it to check how texting works. If sending and receiving of SMS appears normal, you can bet the issue may have something to do with either the phone or the network.

Let your wireless carrier know

If all these stuff won’t help, that’s probably because the issue lies in the network itself. There may be outages that you’re not aware of at this time. Be sure to contact your carrier so they can offer direct assistance.

Problem #3: Galaxy S7 sends text messages but receiver does not get them

Unable to send text messages to my wife’s Android phone. So far, I’ve been able to send and receive texts from other people, and I’ve received hers. However, since yesterday she is unable to receive mine. I have not installed any new software in the last 4 to 6 months. I followed your instructions on your website for dealing with this by booting my phone in Safe Mode, but was unable to send. (My Messaging app showed that it sent by displaying the sent time, but my wife’s phone never received any of the test text messages I sent her.) As far as I know, everything else on my phone works. I am using a Samsung Galaxy S7 on Boost Mobile network. Please advise. Thanks. — Scott

Solution: Hi Scott. This issue has two sides — your phone and your wife’s phone. If your device indicates that your message was sent, and you did not receive any notifications that the sending process failed, then the problem must be on the receiving end. Make sure that you troubleshoot your wife’s phone as well. She may have set some blocking features on her device by accident, or there may be some other reasons like a network trouble or a messaging app glitch.

Problem #4: Moving files from PC to SD card

Hello. I am having issues with my new Samsung Evo 64GB SD card. I had it for a few months and it worked just fine, then one night it just quit working.  I had over 40GB of music and photos that I was able to transfer off of it onto a computer, but the card was being acknowledged by my phone and then ready to be removed. After formatting the SD card multiple times, it was able to be read again by my phone.  Now the issue is with putting the files back on the SD card. Using the adapter it came with to make it a full SD and not a micro one, I plug it into my computer to transfer the files over.  As I begin, I get the mean?  I’ve tried using the usb cord and it doesn’t even copy a single file over in 5 minutes.  Any help would be greatly appreciated as this has been more that frustrating.

Thanks. — Andrew

Solution: Hi Andrew. Please contact us again and kindly explain in detail what you’re trying to say. We can’t seem to understand your point at this time.

If you need help assistance in moving data between your S7 and PC, or vice versa, kindly use a guide we’ve written for Note 5 users before. There may be some slight differences in features but the principles in this guide should still be the same with an S7.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

SMS/Text Messaging Turns 20 Today

sms

Have you ever imagined a life without text messaging or SMS? Today, we live in a time where sending text messages have become an integral part of our lives, even more so in the current era of smartphones and instant messaging. No matter how quickly technology evolves, text messaging will still remain one of the most used mediums of communication. And today, i.e. December 3, marks the 20th anniversary of the day the first SMS was sent. On December 3, 1992, Neil Papworth, who was an engineer at the time for the Sema Group sent the first SMS (short messaging service) to his buddy’s cellphone. Interestingly, Neil used his PC to send the SMS at the time. Neil hailed from a small town of Newbury, Berkshire in the UK. He sent a simple Merry Christmas message to his friend. What happened next is history. Although it took close to 7 years for the idea to materialize on a larger scale, it is now one of the widely used messaging services worldwide. This was clearly an evolution of the pager, which kicked off the whole idea in the first place. But we don’t see too many pagers these days, as cellphones have pretty much taken over its marketshare for obvious reasons.

Today with the advent of chat messengers and third party applications, basic text messaging has taken somewhat of a back seat. But it is reported that there are over 8 trillion messages being sent every year, which is an astonishing number. And unsurprisingly, most of the users belong to the 18-25 age group. It is baffling how much has changed since Neil’s first text message. It cannot be argued that some things are better said over texts than on calls, which could explain the dependency on SMSes. It must be noted that ever since carriers started offering free texts for their customers, the usage has dramatically increased.

On the downside though, it has badly affected our language. What we call the SMS lingo, has pretty much murdered the English language. We blame the character limit on SMSes for this and also to some extent, laziness. However, with new gen smartphones coming with autocorrect keyboards, some of these problems can be dealt with. So while there is plenty of good coming out of text messaging, it’s not without its downfalls. Texting and driving is yet another concerning issue brought to us by the eagerness and anticipation of what the person on the other end has to say. Well, there are always two sides of a coin, right? Regardless, it’s unimaginable what would happen to the world if text messaging didn’t exist at all.

Looking at how technology is moving ahead now, it’s hard to speculate where we’ll stand 10 or 20 years from now. But one thing is certain, things have certainly gotten a lot more interesting and people have become even more accessible now thanks to text messaging. Let’s hope the trend never dies off. When was the first time you sent a text? Let us know in the comments box below.

Via: Tech Crunch

Shocker: Older Teens Texting More

Are you surprised? Neither are we.

The Pew Research Center has released a study covering texting habits for teenagers between the ages of 12 and 17. The sample for the study was 799 (not sure why they didn’t go for a full 800). The last time Pew measured this data was 2009.

They found overall that texting among all teenagers was up. The average amount of texts for all teens went up from 2009 from 50 to 60 texts per day. This should come as no surprise to you, but teens between the ages of 14 and 17 averaged 100 texts per day.

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Shocking: 41% Of Teenagers Admit To Being Cyber Bullied On Their Handset

Fresh on the heels of revealing that a much smaller percentage of teenagers are sexting than we thought, the reverse is true for cyber bullying.

A new study of teenagers between the ages of 13-17 commissioned by Openet, has some shocking new details about cyber bullying. This isn’t like the old days where one playground beating and you brush your shoulders off, get up and have another day of school. Cyber Bullying has many faces and is often on-going. What’s worse is many teenagers of course don’t feel comfortable telling their parents about it, and without a bruise or a bloody lip many parents don’t know it’s going on.

More after the break
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