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Solutions to common Samsung Galaxy Note 5 firmware issues, answers to some questions

Here are some quick ways to fix some very common firmware issues with the Samsung Galaxy Note 5 (#GalaxyNote5 #Note5). There are a dozen of issues I included in this post and if you owned the phone for some time now, you may have encountered one of these issues.

Galaxy-Note-5-firmware-issues

Read on to learn more about them. Here’s the list of the issues and their solutions…

  1. Locked out, won’t accept Google account username & password
  2. Shuts down and restarts randomly, network locked again
  3. No network connection, try again later
  4. Can it be unlocked by Google account or Gmail?
  5. Unfortunately, System UI has stopped
  6. Air Command takes several seconds to pop up after detaching the S Pen
  7. Disable default app selection
  8. Contact entries got changed after WhatsApp chat
  9. LED indicator lights up, phone won’t respond
  10. Can’t get service in some areas
  11. Keeps freezing
  12. Won’t update emails while idle
  13. Facebook contacts not syncing

If you are having trouble with some aspects of your device, then visit our Note 5 TS page for it contains hundreds of problems we already addressed in the past. Find ones that are related to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire.


Note 5 got locked out, won’t accept Google account username & password

Problem: Locked out as password not accepted. Used Android Device Manager thinking this would reset Password. No.  Reset to Factory Settings. Now, Google will not accept my Account and Password. Was hoping to get back in and not lose new photos and videos as they were for a Research Project in our area. Can they be retrieved? (once I’m back in). Do I have to wait 48 hours  before trying to get back in with Google?

Solution: You will be able to regain access to your phone and set it up using the Google account you previously used after 72 hours since the reset.

Photos and videos that were lost during the reset won’t be recovered anymore.

Note 5 shuts down and restarts randomly, network locked again

Problem: It shuts off randomly and restart randomly. I bought my Note 5 in Thailand and I am living in Sweden. The store have unlocked it and installed a language pack so it can show Swedish. I wonder if I make a master recover does the unlock disappear and the language pack also? I had the phone for two weeks. And it’s important that it will work in Sweden when I get there. I can not get in contact with the store I bought it from. I tried to wipe cache and reboot several times. And have uninstalled a lot of apps. Please what to do? Regards, Robert.

Solution: Neither the reset nor the language pack restored the network lock in your phone. Since you can no longer contact the store that unlocked it, try some online services. A quick search in Google will surely give you some websites that offer unlocking services. Your other option is to pay a local tech to unlock your phone.

However, you must first resolve the random shutdowns and restarts and there’s no better way to do that than the master reset.

Note 5 showing “No network connection, try again later” error

Problem: I just bought a Note 5. I had a Galaxy S5. I put the SIM card on the new note5 and it says “no network connection try again later” and I have running the service still. What can it be?

Solution: Call your service provider as your phone needs to be provisioned. In the United States, a SIM card is often attached to one IMEI so you need aid from your provider. You may be sent a new SIM.

Can Note 5 be unlocked by Google account or Gmail?

Question: I read your information about forgot fingerprint. But last I forgot the PIN. Can I unlock by Google account or Gmail?

Answer: Information on how to regain access to your phone will be sent to your Google account if your forgot the backup password and the device won’t recognize your fingerprint. However, it’s only possible if you’ve properly setup the account in your phone and that the device has internet connectivity. If all these methods fail, you can always do the master reset. The catch is you will lose all your data.

“Unfortunately, System UI has stopped”

Problem: I see the error message Unfortunately, System UI has stopped, & do not know how to solve the issue.

Solution: If it occurred after an update, then wiping the cache partition will get rid of it, otherwise, you are required to do the master reset, with or without an update.

Air Command takes several seconds to pop up after detaching the S Pen

Problem: After detaching S Pen, the Air Command option takes about 20-30 seconds to pop out. Same with the screen off memo, it takes about a minute to start after detaching the S Pen.

Solution: It appears like your phone is actually suffering from general performance issues that it would take so long to open even the native features and apps. Make sure there’s plenty of internal storage space left and/or just do the master reset right away.

Disable default app selection on the Galaxy Note 5

Problem: The issue has been from the beginning. When selecting an app to open (among various apps) it always becomes the default app and then I have to go to default apps and remove it in order to be able to select a different app the next time. Example: Internet search engine, music apps,  editing apps. Is there a way to turn off this default selection? It’s a real pain.

Solution: I, too, have encountered this kind of problem before and what I did was clear the defaults and wiped the cache partition. I suggest you do the same and if the problem remained after that, you always have the master reset as your last resort.

Contact entries got changed after WhatsApp chat

Problem: Twice deleted entries altogether as though never entered e.g. name was entered to the phone book. Started chatting on WhatsApp. Next time could not find the name nor the WhatsApp chat. Only the number was there as though never entered the name.

Solution: If the contact information got changed when viewed using the stock Contacts app, then all you got to do is clear the cache and the data of the Contacts app. However, if the problem is with WhatsApp, then uninstall it and download a fresh copy from the Play Store, or you may report it to the developer.

Note 5 LED indicator lights up, phone won’t respond

Problem: I have 2 days with my note 5, yesterday I connected the phone with the wifi of my house so it could update some apps (Facebook, Gmail, YouTube)…I plugged the cell to charge while it was doing that and left it alone…when I come back the led red light is on permanently and the screen displays a color  grey battery with the lightning in the middle‎ and won’t turn on. I unplug the cell and try to restart, the led light wont turn off the phone won’t start. What can be the problem? Help please.

Solution: It’s the result of a system crash and that’s already the reason why the phone won’t respond. It can easily be fixed by doing the force reboot; press and hold the Volume Down and Power buttons together for 20 seconds and your phone will reboot.

Note 5 can’t get service in some areas

Problem: I have a Samsung Galaxy Note 5 and I’m with Telus. My phone in some areas won’t have service but it will show that I still have good service and LTE. I never know if I don’t have service so if I text someone, they receive the text 20 times even though my phone says the text doesn’t send. My brother is with the same carrier with an iPhone 6 plus and he doesn’t have this problem nor does he have problem with not having bad reception like my phone does.

Suggestion: Apparently, the issue isn’t with the phone but the network and in that case, there’s not much you can do about it except call the company and seek assistance.

Note 5 keeps freezing

Problem: My phone had froze once before but the sprint representative told me press the power and home key, but nothing happened. Then they told me to let my phone completely die out then charge it up. It came on. My phone froze again but with your help it immediately came on. How many times will this happen?  Should i seek a replacement?

Solution: It depends on what the cause freezes was. If it was only a minor app problem, then a reboot can fix it immediately but in your case, apparently, it didn’t help that much. Since we can’t pinpoint what the cause was, it’s time you did a more general troubleshooting procedure. The most effective for this kind of issue is the master reset.

By the way, if the phone freezes again, press and hold the VOLUME DOWN and POWER buttons together for 20 seconds to force it to reboot.

Note 5 won’t update emails while idle

Problem: Hello. After updating my Galaxy Note 5, I noticed that when receiving e-mails, I have to wake up the phone manually. The phone will not “wake-up” automatically, as it does when displaying texts, lost calls, etc. I have already went over the settings. Everything seems to be well set.. Any idea how to troubleshoot? Thanks.

Solution: Go to Wi-Fi Settings, under Advanced, make sure the option “Keep Wi-Fi on during sleep” is set to Always. This problem occurs because your connection drops as soon as the phone sleeps or becomes idle so new messages rush in the moment you wake the phone up and connection is restored.

Facebook contacts not syncing with the Note 5

Problem: I cannot sync my Facebook contacts with my other contacts. I’m having the same issue as Tania. Your posted solution does not work. I have sync contacts turned on under Facebook account, but if I select the option to only show my Facebook contacts, no contacts appear.

Answer: Unfortunately, there’s no solution for this problem because the Facebook isn’t supporting this feature anymore. Try uninstalling the app and sideload Facebook’s .apk that was released around the third-quarter of last  year. Perhaps that should work.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 keeps restarting, stuck in a boot loop & other system issues

Based on reports we received from our readers, there are several reasons why the Samsung Galaxy S6 (#Samsung #GalaxyS6) gets stuck in a boot loop or keeps restarting. Firmware updates and app crashes, however, are the most common causes since a lot of things get changed and upgraded. These are your starting point when troubleshooting boot loop and reboot issues. Continue reading to learn how to tackle these problems.

Galaxy-S6-stuck-boot-loop

Here’s the list of the issues I covered in this post…

For those who are seeking solutions for different issues, visit our S6 troubleshooting page where we list down every issue we address. Find ones that are related to yours and use the solutions we suggested. If they won’t work for you, then fill up this questionnaire and hit Submit to contact us.


Galaxy S6 got stuck in a boot loop

Problem: My phone is stuck in a boot loop. I had not recently downloaded any apps. My phone was full and needed to be emptied but other than that there were no issues until this morning and it has been in a boot loop all day. I just want to get to a place where I can get my pictures off the phone.  Please respond asap. Thank you!

Troubleshooting: Isolate the problem immediately. Boot the phone in safe mode to see if it could get out of the boot loop.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Should the problem remain even in safe mode, then wipe the cache partition. Based on your description, these are the only procedures you can try to fix the issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If these procedures failed, then you really have to reset your phone but it also means you can’t recover your photos and files.

Galaxy S6 showing “Downloading…Do not turn off target”

Problem: Phone updated on its own. Phone then started making funny sounds. I tried to shut phone down. Phone shut off then a blue screen came up.  States downloading with an arrow and says do not turn off target.  Tried holding vol. down button, power button and home at same time. Tried holding power button for a long time. Nothing is working. Phone has been like this over an hour.  Sending this from husbands phone.  Can you help me? Thank you, Linda.

Troubleshooting: Hey Linda. The screen you’re seeing is called “Download Mode” otherwise known as “Odin Mode.” The device needs to be restarted in that mode if you want to flash or manually install a firmware, which in your case, isn’t necessary. And since normal reboot won’t work, try doing the force restart: press and hold the Volume Down and Power buttons together for 20 seconds. The phone will perform the simulated battery pull and will force reboot your phone. That should do it.

Galaxy S6 reverts back to swipe lock

Problem: I just bought the Galaxy S6 on Monday. Since the first day,  the security screen lock setting keeps getting reset from pin or pattern to swipe.  I’ve been through troubleshooting and even swapped out for a brand new phone.  They both do the same thing. How do I fix this?

Troubleshooting: It seems like the additional security feature of the device is bugging you. Try going to Apps > Settings > Lock screen and security > tap Secure lock settings. Disable all options under this menu especially the Smart Lock. So far, this is the only thing I can think of that may cause the kind of problem you currently have. You might want to read my previous posts that dealt with this kind of problem here and here. I hope this helps.

Galaxy S6 keeps saying it’s overheating

Problem: The phone was dropped on the beach. It got a little water in the speaker area of the phone. Let it dry out for a while. Turned it back on and the phone said it was overheating. Now phone can’t charge-keeps saying overheating and turns off.

Answer: Unfortunately, for this kind of problem, you will need an authorized technician to do some tests. While it is obvious water has gotten its way into the device, we don’t know the extent of the damage but based on your description, it seems like the power IC has been affected. Just send it in for repair so you’d know if it could be repaired or needs replacement.

Transferred contacts lacking some information

Problem: I transferred my contacts from my BB Bold to the device easily thru Bluetooth but I didn’t get all my notes in my contacts and the ones I did I can’t change them after pushing Edit button. This is a huge issue as I have thousands of contacts with notes…Please help.

Answer: We might be able to help you easier if you provided more information about this problem. I understand you transferred your contacts from one phone to the new one through Bluetooth but did you transfer them one by one, sync your devices, or what?

But anyway, the most efficient way to transfer contacts without lacking information is to export them to a file with a universal extension (such as .VCF) because it can easily be read and decoded even by new devices. After the export, just copy the file to your new phone and import it. I hope this information can shed some light to your problem.

Galaxy S6 won’t work without apparent reason

Problem: I sent a message using messenger placed it on the table went back to use it five minutes later and doesn’t work. It won’t accept the charger and won’t work. I don’t want to try take battery out and think I’ll go to my provider tomorrow.

Solution: Have you heard about the so-called “system crash?” It does sound like your phone suffered from it. I don’t know exactly what caused the crash but more often, it’s the apps. But whatever the cause was, the only way you can make the phone to work again is to perform the force restart or simulated battery disconnect. Just press and hold the Volume Down and Power buttons together for 20 seconds and your device will reboot and that’s pretty much it!

Galaxy S6 always crashes when apps are launched

Problem: My phone is always crashing whenever I open applications. It’s so hard to use it because I can’t even perform anything because it’s always crashing.

Troubleshooting: We understand that your phone crashes when apps are opened but it could have been easier for us to troubleshoot this problem if you included the name of apps that caused your phone to act crazy. Apparently, the cause of the problem is the apps and to isolate the issue, you need to boot your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

While in this mode, try to open the apps that often cause the phone to crash or observe closely to know if the phone still crashes even if all third-party apps are disabled. If so, it’s an issue with the firmware and you need to do the master reset but before that, try everything you can to backup all your data and files as they will all be deleted during the process.

How to master reset Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 showing “Unfortunately, System UI has stopped” error

Problem: I connected my Samsung S6 phone to a wireless network and it showed me I had an update. After the update the phone rebooted completely but I got an error message saying “Unfortunately, System UI has stopped working.” I can’t access the phone anymore. Please help.

Troubleshooting: There are a lot of factors that may lead to this problem and we can’t go after them one by one, instead, we can do a couple of general troubleshooting procedures. The first thing you need to do is wipe the cache partition since the issue occurred immediately after an update. It deletes all system caches forcing the device to create new files. Please refer to the first problem for the instructions on how to wipe the cache partition and if this procedure failed, you have no choice but to do the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.