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Galaxy Note 4 not booting normally, touchscreen becomes unresponsive from time to time, other issues

Hello Android fans! Welcome to another post that addresses some #GalaxyNote4 issues. As usual, these issues were submitted by some Note 4 users over the past few days. We want to cover booting-related issues as well as some other issues so we hope this can be an educational read for you. Don’t forget to visit our main Galaxy Note 4 troubleshooting page if you have the time.

Below are the topics we’re covering for you today:

  1. Galaxy Note 4 refuses to boot normally after an update
  2. Galaxy Note 4 not booting normally
  3. Galaxy Note 4 keeps getting to boot loop if battery level goes down to 50%
  4. Galaxy Note 4 won’t turn back on
  5. Galaxy Note 4 freezing, randomly rebooting when not connected to charger | Galaxy Note 4 battery losing power fast
  6. Galaxy Note 4 system time keeps changing and Bluetooth won’t stay on
  7. Galaxy Note 4 touchscreen becomes unresponsive from time to time

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 refuses to boot normally after an update

I did a system update on Friday 1/13/17 and after this my phone started working slowly. After a few days it started to restart on its own. I did a factory reset once and reinstalled all my apps and it started doing the same thing again. I attempted a second factory rest and now it will not reboot. I have photographs of the screens I can get to. I was thinking about reinstalling via Odin. The only other thing I got new for the phone is a magnetic charger cord adapter. Not sure if that would cause my issues. I was thinking the charging dock may be bad. I really don’t know what the operating system was, and now I can’t get to it. — Ray

Solution: Hi Ray. We don’t know what you mean by “photographs of the screens I can get to” but if the phone no longer boots normally or does not show signs of booting at all, there may be little to nothing that you can do at this time. Below are a few possible ways to boot the phone back again:

  1. Consider leaving the phone connected to the charger for at least 30 minutes before attempting to power it back on again.
  2. Get a new official Note 4 battery.
  3. Check the USB port to see if there’s any visible damage, bent pin(s), or dirt.
  4. Attempt to boot the phone to other modes. Follow the steps below:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If these things won’t change anything, have the phone repaired or replaced.

Problem #2: Galaxy Note 4 not booting normally

Not sure on the Android version, to be honest. My Note 4 (T-Mobile) started crashing/ rebooting randomly a couple of weeks ago. Nothing in particular seemed to correlate with the crashes. I backed up most of my data, and tried the basics: took the SD card out, soft reset, boot to safe mode, boot to recovery mode and wipe cache partition, etc. Nothing seemed to make much of a difference. I should have turned off encryption on the phone when I first started having problems (duh), but didn’t. Now the phone hangs on booting, every time. It will boot normally as far as entering the encryption password. It shows “Galaxy Note 4” screen, then “Samsung” screen, then “T-Mobile” screen, then “enter your password” screen, then it hangs endlessly on the unlock screen (screen showing open padlock). It’s definitely the correct password (and the phone will still give me a “wrong password” message if I enter an incorrect password– seems to be the actual decryption step where it’s hanging). Doesn’t make a difference whether safe mode or normal boot. It still allows me to boot into recovery mode, just won’t load the OS. Neither Samsung’s SmartSwitch nor Dr. Fone will recognize the phone when USB connected to my PC (current drivers). My question is this: Any options for trying to recover any more data from the phone, or should I just try a factory reset? I’d like to recover my texts if I can (got most other data– I did a lazy backup by just copying the phone memory to PC, and apparently the texts are protected). Thanks. — John

Solution: Hi John. The only way to know if file recovery in this situation is still possible, with help from  official or third party apps, depends if USB connection to a PC yields something positive. If no computer can detect the phone normally, there’s no way you can transfer files. That your phone’s files are encrypted doesn’t make it any easier either. Even if a PC can still read the phone normally, we doubt transferred files can be of any use. Android encryption is almost impossible to crack at this time so you may find your files of no use even if you can transfer them to your PC.

You should try factory reset if you want to use your phone normally again.

Problem #3: Galaxy Note 4 keeps getting to boot loop if battery level goes down to 50%

Hello. I’ve been having a couple issues with my Note 4. First is that the battery drains very quickly. I can unplug at full charge and after 10 minutes of light use, it will have gone down 5% or more. So lately I’ve been keeping it plugged in whenever I can but mostly due to the second problem.

The other problem is that my phone would get down to about 50% charge then would unexpectedly go into a boot loop. The only way to stop it would be to take the battery out. I found out later that I could also plug it in during the loop and the boot sequence would finish. This has gotten worse over time where my phone could have anywhere between 50-75% charge and it will go into a boot loop, which is why I keep it plugged in. I’ve found the boot loop happens quicker when I have a lot of apps open. I’ve already tried doing a factory reset but that didn’t solve the problem.  I’m tempted to do buy another battery and do another reset to see if that works but I’d like your opinion first. Thank you. — Phil

Solution: Hi Phil. That factory reset did not change anything makes us believe that the battery may have simply lost significant capacity to hold a charge. The symptoms you mention are consistent when a Lithium battery no longer holds a charge that much. If your Note 4 has been around, that is, if it’s over a year old at this time, there’s a good chance that you may have lost the battery at this time. Just to be on the safe side before you get a new battery, we suggest that you try to calibrate the battery by doing the following steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery behavior won’t change after recalibrating it, go ahead and replace it.

Problem #4: Galaxy Note 4 won’t turn back on

My Samsung Galaxy Note 4 just shut off and will not turn back on. I tried a soft reset to no avail as well as trying to boot it into safe mode and recovery mode, all of which did nothing. I know it’s not the battery; I have another Note 4 and I swapped batteries. Both batteries worked fine on my other one, but wouldn’t do anything on the one that wouldn’t boot up. I tried charging it for a few minutes and then powering it up, again to no avail. I know this sounds ridiculous but I even tried removing the SIM card (oddly doing this while trying a soft reset has worked before). Is there something else I can try? — Nora

Solution: Hi Nora. Kindly refer to our suggestion for Ray above. Remember, if the phone refuses to boot to any alternate modes, the issue is most probably beyond your ability to fix: have it repaired or replaced.

Problem #5: Galaxy Note 4 freezing, randomly rebooting when not connected to charger | Galaxy Note 4 battery losing power fast

Hello. At 5pm on Jan. 15. 2017 the phone started slowing / freezing/ lagging/ glitching, auto rebooting and showing overall poor operation. i have soft reset, factory reset, backed up restored removed SD, cleared cache. i get the following issues: I’ve noticed that if the device isn’t plugged in to power source, i start to get these issues. When unplugged the phone lasts for about 30 minutes then starts to slow when using an application or just scrolling through the menus. Then it’ll reboot after it freezes and a new one today Jan,16.2017 after the random reboot the device failed to load and pushed me into Odin failed to load MMC Odin mode high speed start udc. I think it’s a battery issues because so far i haven’t noticed a single hiccup with is plugged in. — Jeremy

Solution: Hi Jeremy. You’re right. It’s very likely that the issue is a malfunctioning battery only. Please check our suggestion for Phil above.

Problem #6: Galaxy Note 4 system time keeps changing and Bluetooth won’t stay on

Hello. I thought I was pretty good at finding solutions on the internet but this one escapes me. The time on my Sprint Note 4 falls behind. I had to manually set the time so that other apps would not fail. So not only is the time acting strangely, but as of 12/25 the Bluetooth will not stay on. I have clicked on the shortcut, I have navigated via settings to turn it on. It changes color as if it will activate and then shuts off. I have removed Bluetooth pairings. I am very frustrated as so many devices do not work as expected because of the Bluetooth failure. Thank you for your help. — Jamie

Solution: Hi Jamie. The first thing that you want to know is if your issues are caused by another app or not. You can do that by restarting the device to safe mode. Safe mode blocks third party apps and services so if your phone behaves normally, that’s a clear indicator of a third party app causing problems. Below are the steps on how to boot to safe mode:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should nothing change even when safe mode is enabled, you can also try wiping the cache partition to ensure that the device has an updated system cache. To do that, follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Because the issue has something to do with system time, you also want to do the obvious: adjust date and time to the correct one. Makes sure that you select “Automatic date and time” under Settings>Date and time section.

Finally, don’t hesitate to do a factory reset to fix your issues. Factory reset, as the name suggests, will restore all software setting back to their working factory state. If the issue is caused by an operating system glitch, factory reset should take care of it. For reference, here are the steps on how to do that:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

For your Bluetooth issue, its cause can either be software or hardware. If Bluetooth functionality remains problematic after a factory reset, you may be looking at an unknown hardware problem. Bluetooth function is made possible by a special hardware chip and if it’s damaged by water or heat exposure or shock after an accidental drop, an issue with it can manifest in the way it’s doing right now. In this case, you want to have the phone replaced.

Problem #7: Galaxy Note 4 touchscreen becomes unresponsive from time to time

Hey Guys, I have a Samsung Note 4, “SM-N910A.” For the past 3 months I have been having issues with the screen touch sensor or something. Left side of the screen from top to bottom gets unresponsive and if I lock the phone (using a power button turn the screen off) and turn it back on it works. it clicks on keyboard buttons when i am texting and stuff. Sometimes it works fine but sometimes it doesn’t. Phone was never dropped nor it was thrown on the couch or anything. I am very careful with my phones. I don’t know what to do with this. I am getting really frustrated and I don’t want to get another phone because I don’t like iPhones and I do use my stylus and I would like to resolve the issue any help will be greatly appreciated. — Snktrd

Solution: Hi Snktrd. The first thing that you want to do is check if the touchscreen itself is defective. This is done by going into service mode and checking the  touchscreen functionality. Here’s what you need to do:

  1. Open the Phone app.
  2. Dial “*#0*#” (without the quotes).
  3. Tap Touch box.
  4. Draw a line in problematic area of the screen. If you can’t draw a line or if the lines are broken, that’s an indicator that the touchscreen is not responding properly. This problem cannot be fixed by a software hack so you must have the phone replaced.

On the other hand, if the lines you draw appear perfect and the touchscreen appears normal, the issue may be caused by something not screen related. There may a third party app causing it so you can either try to boot the phone to safe mode or factory reset to confirm it.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S7 won’t boot properly after using SnapChat, other issues

Hi guys! Welcome to another article that covers some issues about Samsung’s newest flagship, the #GalaxyS7 series. We give you 6 other issues taken from reports submitted by some members of our community over the past several days.

s7

These are the specific topics in this post:

  1. Galaxy S7 “Moisture detected. Make sure port is dry.” error after Android update
  2. Galaxy S7 turn on but the screen remains black
  3. Un-rooted Galaxy S7 stuck in bootloop
  4. Galaxy S7 won’t boot properly after using SnapChat
  5. Galaxy S7 keeps alternating between 3G and LTE signal | Galaxy S7 system time keeps changing on its own
  6. Galaxy S7 Edge camera distorts colors when using selfie mode

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 “Moisture detected. Make sure port is dry.” error after Android update

Hello. I read an article on your site about the “moisture detected” error message that appears on the Samsung Galaxy S7. I had the same issue happen to me when I tried to charge my phone this afternoon; however, my phone never got wet. I did not put it in water, nor did I touch it with wet hands or splash it with water. I tried a co-worker’s charger, and the error message did not appear; however, I used the charger that caused the error yesterday without issue. The only thing that is different since yesterday is the firmware update I completed overnight. I tried to search to see if any other update-related issues had been posted, but did not find anything similar to what I’m experiencing. Any help/suggestions you may be able to provide would be helpful. Thanks. — Shelby

Solution: Hi Shelby. “Moisture detected. Make sure port is dry.” error usually pops up if the system detects that the charging port is wet. We are yet to encounter a case wherein a Galaxy S7 shows a false alarm like the one you’re having but it’s not far fetched since it’s the operating system that issues such warning. If the phone has never seen water and the error popup started after an Android update, then it’s highly likely that there’s a firmware glitch behind this trouble. That said, doing the basic software solutions may likely be helpful.

The first step that you want to do is wipe the cache partition. This is an important yet simple solution to help ensure that the system works as intended. Sometimes, updates can corrupt the system cache so it’s good to make sure that you wipe the cache partition to force the phone to create a new one. Here’s how it’s done:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If wiping the cache partition won’t resolve the issue, your next step is to do a factory reset. This will not only delete existing bugs but may also prevent new ones from developing. Refer to the steps below on how to perform it.

Also, it’s important that you ensure that only compatible and updated apps are installed on your phone. Developers are not required to update their products everytime a new Android iteration is released so there’s always a chance that bugs may occur due to poorly coded or incompatible apps. If you aren’t sure if an app is compatible or not, make sure that you check their Google Play Store page for information. You can also contact the developer for direct assistance is needed.

If you are fond of installing third party apps from non-secure sources, make sure that the developer has good reputation. Updating an app can be an easy or resource-demanding duty for a developer so make sure that you only install a good app. Unpopular apps are mostly unprofitable so there’s little incentive for developers in improving them further whenever new Android versions are introduced by Google. Try to stick with mainstream apps for your digital needs in order to minimize bugs.

Problem #2: Galaxy S7 turn on but the screen remains black

My phone is on but the screen won’t turn on. The notification light turns on and so do the back and menu button. I’ve tried holding down the power and the volume down button for 10+ second and the blue light becomes solid (stays on the screen not blinking) then there’s this God awful pop sound. Still doesn’t turn on. I’ve tried the other methods of turning the screen on, nothing. It may also be important to mention i recently had my cracked screen replaced. I didn’t notice until last night that the top of the phone was loose, like the screen would come off. PLEASE HELP! P.S. I don’t know what the version is. — Taylor

Solution: Hi Taylor. You clearly have a screen issue here. Obviously, there’s no amount of software tweaks that you can do to fix a hardware issue. The only resolution available for you is hardware repair. Kindly bring your phone to shop who initially fixed the screen so they can do the job properly this time.

Problem #3: Un-rooted Galaxy S7 stuck in bootloop

Hi. I tried to root my phone using Odin. Everything worked fine until I tried un-rooting my phone. The un-rooting process seemed to be working fine and Odin displayed a success sign indicating to me that the phone was now un-rooted. However, the blue reboot screen with the loading signal wouldn’t appear and it just went blank. Then the first picture with the words Samsung Galaxy S7 Edge appeared with “Powered by Android” at the bottom of the screen. It has stayed frozen on the screen ever since i un-rooted my phone. It won’t reset, I can’t soft reset or do anything with the phone anymore. PLEASE HELP MEEE! — Meihana

Solution: Hi Meihana. The first thing that you want to do here is boot the phone in Recovery mode so you can do a master reset. Below are the complete steps on how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If master reset won’t help you, try to flash a stock firmware via Odin. Use Google to search for the correct firmware and guide.

Problem #4: Galaxy S7 won’t boot properly after using SnapChat

Lately I have been having problems with my phone freezing while on app and sometimes getting warm. Last night when I was using Snapchat, the screen went black. I got out of the app and everything else seemed fine but when I kept going back into Snapchat, the same black screen would appear so I powered off the phone. When I turned it back on, the Samsung logo appeared and all looked fine but 5 seconds into it, the phone restarted on its own and kept doing so over and over again. I tried manually turning off the phone and turning it back on but the same thing happens: the Samsung logo appears, the Galaxy S7 logo appears, my lock screen appears and then it vibrates and restarts on its own. What can I do that will NOT delete my photos and videos?

About a month ago I started updating my phone because I didn’t have enough storage before to do the update but ever since I started updating, the phone started to freeze. The phone still looks like new, no cracks, no falls, no water damage, charges great. Hope you can help me, thanks! — Rose

Solution: Hi Rose. An issue like this can be a product of a malfunctioning hardware or by a software glitch. Since you have not much option in this case, try to  check first if you can interrupt the bootloop issue by restarting the phone in safe mode. Here’s how it’s done:

  • With your phone turned off, press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If you’re lucky and your phone will boot to safe mode, the first thing that you want to do is to create a backup of your files. However, if the issue remains and the phone continues to bootloop before or after engaging safe mode, the most likely reason for it is either a bad bootloader or malfunctioning hardware. There’s no way to know which of the two is happening so we suggest that you contact your carrier first to see if they’ve heard of other users experiencing the same issue after updating (assuming you installed an update from them). However, if you got the update from other sources, the problem can be traced on the bad firmware you’ve been using. Contact the developer of the firmware you used to see if there’s a fix they can provide.

If your carrier or the firmware developer can’t provide a resolution, consider having the phone replaced. This means that you will lose your files and there’s nothing that you can do about it.

Problem #5: Galaxy S7 keeps alternating between 3G and LTE signal | Galaxy S7 system time keeps changing on its own

Help! I recently did a factory restore on my Galaxy S7. Shortly after, 3 days or so, I had to refill my service. I Use STRAIGHT Talk which is a problem. My First mistake, The day I refilled my service the LTE would go 3G. So I’d restart my phone, then LTE would work for a minute then BAM 3G again. Then, a day or so later I looked at my phone and freaked out cause it was all the sudden 4 pm! I could have sworn it was barely even 1:30 a little while ago, wtf!?!?!

Well my phone had jumped 2 hours ahead. This problem progressively got worse until I finally said fuck it last night and did another factory restore. obviously that didn’t work. So here it is Sunday morning and I crack my eyes and look at my phone to see the time…FLY up outta bed cause OMG it like 9:47 and how did I ever sleep this late with my 16 month old in the next room and how horrible I am for doing so!!! Then I get her upstairs and the oven says 7:37 (which is still late for us lol) HELP!

I have done

  • hard reset,
  • Soft reset,
  • checked mobile data settings,
  • time and date settings.

I mean if the factory restore isn’t doing it well the fuck can’t wait to hear from you.

Also, do you know how I can update my software? Everything I have found says I’m so because I’m using Straight Talk Thank you. — Amie

Solution: Hi Amie. There may be a third party app that forces the phone alter the system time (and date) without your knowledge. Doing a factory reset will surely fail in this case, especially if you simply install the same set of apps afterwards. Factory reset simply wipes the device

Kindly do another round of factory reset and this time, make sure that you don’t re-install your apps right away. Simply observe the phone (without the apps) for several days so you will know if this issue is being caused by a bad app.

For your signal issue (about your phone alternating between 3G and LTE), we strongly suggest that you seek the aid of your carrier as it may be network- or account-related.

For your third issue, the answer depends on whether or not the phone is originally from Straight Talk. If it is, then the most probably reason why no update is not yet available is because the phone may be running the latest Android Marshmallow version. However, if this phone is originally not from Straight Talk (it may be from other carriers but was enrolled in Straight Talk’s bring-your-own-phone program), then there’s no way you’ll be able to update the phone other than do it manually via Odin. If you want to know more on how to do it manually via Odin, kindly do some digging using Google.

Problem #6: Galaxy S7 Edge camera distorts colors when using selfie mode

When I take a picture using the selfie mode on my Galaxy S7 Edge, I take the picture and it introverts the colors. But when I use wide selfie mode or any of the others it’s fine as well as the rear camera. I’ve never had a problem taking selfies before until last night. You know how there is the little box in the bottom right hand corner showing the last picture you just took? The Colors are fine like a normal picture, but once I open the gallery or click on the little box in the bottom right hand and open up the picture to see it, it introverted the colors of the picture.

Can you please help me? I reset the camera options. What else can I do with out resetting my phone? — Brooks

Solution: Hi Brooks. We’re afraid if resetting the camera options back to default did not fix the issue, the next and only solution you have is to factory reset the device.

But before you proceed with factory reset, try to go over your list of apps and see if you recently installed a third party app that uses the camera in some way. The same is true for other apps that can modify camera functions and can edit photos. Make sure that you uninstall them to see if there’s a difference. Otherwise, simply do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.