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GIF option missing on Galaxy S7 Samsung keyboard, preview SMS on lock screen, other issues

Welcome to another #GalaxyS7 post for today as we bring you 10 more issues and their corresponding solutions. We hope that this material will also be helpful to other S7 users experiencing similar problems.

Below are the specific topics discussed here today:

  1. Galaxy S7 edge mobile data not working
  2. Galaxy S7 speaker plays sound for a second then fade
  3. Galaxy S7 from UK rebooting by itself in New Zealand
  4. Galaxy S7 edge can’t connect to the internet via mobile data
  5. Galaxy S7 cannot access company OWA after updating to Android Nougat
  6. Galaxy S7 can’t make or receive calls
  7. Galaxy S7 edge screen is cracked and randomly becomes unresponsive
  8. How to show options to call, mark as read, or reply for SMS in Galaxy S7 lockscreen
  9. How to preview SMS on Galaxy S7 lock screen
  10. GIF option missing on Galaxy S7 Samsung keyboard

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge mobile data not working

I hope you can help me. I have had a Samsung Galaxy S7 Edge for about 6 months without any problems until this morning. I am unable to open any internet pages using mobile data. Nor can any app that links you to articles on the internet open pages. I constantly get the web page is unavailable error message. I have cleared my phones cache, turned it on and off multiple times & also wiped the cache partition using your instructions but I’ve had no luck. Please, please can you help? — Colinjbriggs1

Solution: Hi Colinjbriggs1. First of all, your issue is best addressed by your network rather than by third party support teams like us. That’s because only them has access  to information relevant to troubleshoot any account-related issue you may have.

And speaking of account issues, there’s a big chance that the main reason for your problem is account related. If you haven’t yet, we recommend that you talk to your carrier’s technical support team so they can double check the status of your account and whether or not it’s been properly setup to allow mobile data connection. You must do this before you perform any device troubleshooting. A lot of mobile data connection cases are account related so calling your carrier is a must do step.

Insert SIM card to another smartphone

Another good way to check if you have an account-related issue at hand is by checking if mobile data works on another device if you insert your SIM card to it. This is of course applicable only if you are on a GSM network and not on CDMA.

Wipe the cache partition

If you are 100% positive that your account is fine, the first device troubleshooting that you want to do is to wipe the cache partition. This will force the phone to refresh the system cache by deleting the current one and replacing it with a new one. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Make sure apps are up-to-date

A lot of Android users encounter software problems simply because an app is creating a conflict with the operating system. Such an issue can easily be mitigated first of all by updating all apps, and secondly, by making sure that you only install compatible and malware-free applications. If you set your Google Play Store to let you manually install app updates, be sure to regularly check if there’s any pending app updates.

Observe the phone in safe mode

With so many free and easily downloadable apps around, it can sometimes be difficult to effectively screen what to install and what’s not to. Thus, there’s always a chance of experiencing problems due to a bad app. For this reason, we suggest that you try to observe the phone to safe mode and see if mobile data works in this mode. Safe mode blocks third party apps and services so it’s a good way to know if a third party app is involved. Here’s how to do it:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Do a full wipe with factory reset

If mobile data continues to fail after doing all the troubleshooting above, you must do the more drastic possible solution of factory reset. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, etc.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap Settings and then touch Backup and reset.
  4. Tap Factory data reset and touch Reset device.
  5. If you have screen lock feature turned on, enter your password or PIN.
  6. Touch Continue.
  7. Tap Delete all to confirm your action.

Problem #2: Galaxy S7 speaker plays sound for a second then fade

Hello. Any sound coming from my speaker (using speakerphone, music/video, alarm clock, etc.) plays for only a second then fades out. The call doesn’t die or the video or whatever app playing the sound is still active, there’s just no sound. On a call, I can switch back to regular phone mode and hear just fine but that speaker will only work for a second. I can put in ear buds and hear just fine as well. I’ve done research but can’t find anything that helps with this. — Michael

Solution: Hi Michael. An issue like this is more likely caused by a malfunctioning hardware so the only software troubleshooting that we suggest is factory reset. This will eliminate possible software bug that may have developed over time. We are not aware of any specific bug that can lead to the exact issue you’re having so this may also be an isolated case. If factory reset won’t fix the problem, you can bet bad hardware is to blame. In this case, you want to send the phone in so it can be repaired or replaced.

Problem #3: Galaxy S7 from UK rebooting by itself in New Zealand

My wife has recently bought an imported S7 here in NZ and has been having some power issues with the device. The phone was originally from the UK and on the Virgin network and works great on our NZ network. The problem is that it has now shut down several time on its own and can’t be revived unless doing a “battery pull”. On only one occasion has the blue light been flashing, the others it has been completely dead. The battery has always had plenty of charge. A couple of questions:

  1. The phone is running MM and is quite out-of- date (security patch shows August last year with no OTA updates available) whereas my own NZ issued S7 is running Nougat without problems. Could it be possible the out-of-date firmware could be causing issues?
  2. I copied some pictures from her old phone (Nexus 5X) to the SD card in her S7. Could that cause an issue? Should I reformat the SD card a (Samsung Evo+)?
  3. Do you think changing the CSC of the phone to NZC like my own and flashing the latest firmware available might do the trick? (I’m not new to tinkering with firmware, rooting etc. But as we use NFC payments the firmware has to be stock unrooted!) Any advice would be greatly appreciated. Thanks. — Alex

Solution: Hi Alex. Let’s answer your questions one by one.

  1. There are a lot of Android phones and Galaxy S7 in particular that still runs older Android versions without experiencing boot problems so we don’t think having Marshmallow is an issue here. It’s always recommended though that you install the latest updates to minimize security  threats and run the latest in Android technology. We understand this phone can no longer be updated by air (OTA) because it’s not from a New Zealand network. If you want to update it, you really have to manually flash Android Nougat to it either via Samsung Smart Switch, or Odin.
  2. We’ve seen some random reboot cases caused by a bad SD card so yeah, you can definitely consider the SD card as a possible cause. Simply reformat it using the S7 in question and observe the phone for a few days to see if it continues to shut down on its own.
  3. As mentioned above, we don’t think this is a firmware issue but so updating Android to the most recent one may not make a difference. We want you to focus troubleshooting the other possible factors though by doing a cache partition wipe, installation of all app updates, and factory reset. Prior to resetting the phone, you can also try to observe the phone in safe mode first to see if a third party app is causing this trouble.

Problem #4: Galaxy S7 edge can’t connect to the internet via mobile data

I have an AT&T unlocked Samsung Galaxy S7 edge phone. I changed the carrier to T-Mobile. The data is not working on the phone. I set the APN to the required one and cleared the cache on the phone. Still data and internet is not working. Please help. Thanks. — Remya

Solution: Hi Remya. Your issue is similar to Colinjbriggs1 above so please refer to our suggestions for him.

Problem #5: Galaxy S7 cannot access company OWA after updating to Android Nougat

After I upgraded to Android seven version, I couldn’t access my company OWA account. The application require me for device administrator activation. However, it prompt me for the device encryption with an option to continue. The whole system was stucked there and not allow me to access to the following page. — Irene

Solution: Hi Irene. This is an issue that only your company’s IT department can shed light on. This can be a phone firmware issue, or a problem with your company’s security policy.

As far as device troubleshooting is concerned, you are only limited to the basic ones such as wiping the cache partition, clearing the email app’s cache and data, and factory reset. If these three procedures won’t help, there must be an external factor that prevents your phone from accessing your company’s email service.

We’ve provided the steps above on how to wipe the cache partition and do a factory reset. If you don’t know how to clear an app’s cache and data, here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #6: Galaxy S7 can’t make or receive calls

My Galaxy S7 will not make or receive phone calls. The carrier is Straight Talk with service on Verizon towers. This happened before when I was traveling I65 north through Kentucky and is doing the same thing now, again while I’m in Kentucky on i65 north. My phone number is 334-429-1712…HELP PLEASE! — Ricky

Solution: Hi Ricky. We’re afraid there’s nothing that we can do to help except to suggest some basic device troubleshooting such as the following:

  • restart
  • manually changing network modes
  • wiping of cache partition
  • factory reset

The best people that you want to talk about this problem though is your carrier’s technical support team. This is especially true if your phone is showing good signals but can’t avail of voice call service.

Problem #7: Galaxy S7 edge screen is cracked and randomly becomes unresponsive

My Samsung Galaxy S7 edge screen seems to be split with a line about a centimeter from the top bezel and below that line my screen is very twitchy. My screen also only turns on every couple minutes and stays not responsive for several minutes. I haven’t dropped it recently but the screen is cracked. I think it is a software issue. — Satvik912

Solution: Hi Satvik912. There is no software issue that can crack a screen so if you didn’t drop the device ever, you should seriously consider sending it in so the hardware can be checked. The only problems end users can fix on your end are software-related so if you really think software is to blame, do a factory reset. If the screen continues to behave similarly afterwards, let a professional examine your phone so you’ll be advised on what to do next.

Here are the steps on how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #8: How to show options to call, mark as read, or reply for SMS in Galaxy S7 lockscreen

Hi. The issue I’m having with my Samsung S7 is I am no longer given the option to reply to a text whenever I get a new message. I use to be able to hit clear, view or reply when I got a message but since the update it’s not even an option in settings anymore. Thanks for your time. — Jenn

Solution: Hi Jenn. If you are missing the options to call, mark as read, or reply to a shown message in your lock screen, that’s because Google did it by design. To show the options, you must tap the shown message in your lock screen and gently pull it down.

Problem #9: How to preview SMS on Galaxy S7 lock screen

Hey, Just like the other people, I can not preview my messages at all. I followed the directions that you gave last time but couldn’t complete them because I do not have a preview button at all. I have look in every setting and it doesn’t exist. What should I do to fix the problem? — Bharper228

Solution: Hi Bharper228. In order to preview an incoming SMS while on the lockscreen, you must do the following steps:

  1. Open Settings app.
  2. Tap Applications.
  3. Select Messages.
  4. Select Notifications.
  5. Tap On lock screen.
  6. Select show content.

Problem 10: GIF option missing on Galaxy S7 Samsung keyboard

I was using my GIF’s last week on my Samsung keyboard and now the option is no longer available when I hold down the Mic Key next to the space bar. I cannot find any options to change to be able to access the GIF’s that are preloaded. I do not want to get an app in the store to support this. I also checked, and my phone says it has the latest updates. — Laura

Solution: Hi Laura. We don’t use GIF that much in our Galaxy S7 but we can’t find the same option you’re missing in at least two of our Galaxy S7 as well. We can confirm that we had GIF option when using Samsung keyboard before so Samsung must have stopped supporting the feature in Android Nougat. We are still looking for a confirmation for this change from other sources so we’ll update this post once we have an accurate information.

As a workaround, try to use another keyboard app that may provide GIF at this time.

 


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Galaxy S7 is unresponsive, won’t turn off, stuck in decrypting process screen, other issues

Hello Android fans! Welcome to another #GalaxyS7 troubleshooting guide. This post brings you more S7 issues and solutions. If you don’t find any useful troubelshooting tip here, be sure to also visit our main Galaxy S7 troubleshooting page.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 showing blue LED light but phone is not responding

It’s been doing this for about a month now. It’s under a year old. The first time is when it was on low battery, i had put it on charge. then it was on 100%, i switched it on, went on Whatsapp and when i went out it froze and then switched off.

 i tried troubleshooting. Didn’t want to work. i then left it till the next day and tried again, it didn’t work. i then put it on charge. it was charging and switched on and off about 3 times and finally working after.

It’s been about two weeks when this morning i was on my phone and it switched off again. And now there is a blue light but it’s constantly on and doesn’t go off and that didn’t happen the last time. Now, i tried troubleshooting but no luck, anything actually no luck. In the past, it was slow but it would occur a few times but it would freeze. what should i do? please help. — Charlette

Solution:  Hi Charlette. If your phone does not turn back on normally anymore (it must still be on because it’s showing a blue LED) and the screen is either unresponsive or stays black, there’s only one thing that we can suggest — boot it to alternate modes. Doing so will help you tell if the problem can be fixed on your end or not.

Below are the steps that you must try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains unresponsive and you won’t be able to do these different hardware button combinations, you have a hardware issue at hand. It can be bad screen assembly, or something else. Have the phone checked by Samsung or an independent service center.

Problem 2: Galaxy S7 stopped working properly with Garmin device after an update

My phone is a Galaxy S7 with AT&T. The problem that I’m having is that after the last two updates from AT&T (which have been within the last week or two), I only get an initial notice on my Garmin Vivosmart HR for a text message, but still receive notices of phone calls, voicemails, and missed phone calls. After the first message is received, the Garmin does not vibrate to notify me of a text message, but the phone does sound and vibrate as those notification choices were made in phone settings.

I have gone into my Garmin settings and chose to be notified and it is connected to the phone. I have also added message app on the Garmin, which hasn’t changed anything and have not had it before. I’ve gone looking for updates to my Garmin and have not found any, nor has it had any in quite some time.

I have turned the phone off, charged it fully and then turned it back on. have tried to doing a reboot, have turned my Garmin off and then back on, have disconnected them from each other and then reconnected and re synced them. i have removed the Garmin off the phone and then reconnected it as well. I don’t believe I missed anything in my description of the problem or attempts to fix it either. Your help would be greatly appreciated. Sincerely. — Brent

Solution: Hi Brent. Installing an Android update is basically changing core system files. Sometimes, bugs can develop because a developer fails to anticipate them. Knowing the true cause of an issue like this is impossible so you must try to narrow down the possibilities yourself.

We noticed you did not mention doing the usual software troubleshooting steps we recommend for post-update issues in a Galaxy phone. Below are the things that you should try:

Wipe the cache partition

Updates can sometimes corrupt the system cache leading to all sorts of problems. It’s good if you clear the cache partition immediately after an update so your phone will be forced to build a new cache. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Ensure that ALL apps are updated and compatible with the new Android OS

If the problem stays after wiping the cache partition, your next move would be to install updates for all your apps. Any one of them can be the cause of your problem. If you’ve already updated the apps before contacting us, try to boot the phone to safe mode to see if any of them is causing this. Here’s how it’s done:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Do a factory reset

Wiping your phone clean with factory reset should be the last step that you must perform on your phone. It reverts all software settings back to their known, working state so if the problem remains after that, there’s either a compatibility issue with your Garmin device, or that device needs troubleshooting itself.

Below are the steps on how to factory reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Troubleshoot your Garmin device

If you think the issue lies on the Garmin device, contact its maker and ask for assistance.

Problem 3: Galaxy S7 active speaker not working all the time for videos or alarm

My Galaxy S7 active has recently over the past few weeks had some issues using the speaker for videos and alarm. Sometimes there is sound and sometimes there isn’t. So far I have not had the problem with games or spotty which I find odd and I’m not sure how to fix this. Any suggestions? — Angel

Solution: Hi Angel. Try wiping the cache partition first. This should take care of a possible system cache trouble.

If that won’t work, a good next step would be to delete the cache and data of the apps you’re having problems with. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should wiping apps’ cache and data won’t help either, do a factory reset.

Problem 4: Galaxy S7 is unresponsive, won’t turn off, stuck in decrypting process screen

My Galaxy S7 is stuck on the decrypting part of the reboot process (an unlocked padlock appears with 2 spinning half circles around it). I had just downloaded a bloatware disabler and must have disabled a needed application. Prior to rebooting, the phone was unresponsive to any actions beyond the power button. I am open to doing a factory reset, but am unable to do so without getting the phone out of this process. Is there any way of forcing a power-off without waiting for the battery to drain? — Paul

Solution: Hi Paul. You can try a soft reset. Here’s how:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

If you’ll be unable to soft reset the device, you’ll have to wait until the phone turns off on its own, or until the battery runs out.

Problem 5: Galaxy S7 won’t allow access to Apple email

I have my email through Apple, but I am a S7 edge user. The app for my email has worked in the past but I changed my Mac password and now I can’t access my email on my phone but can on my computer via the internet and the resources on the laptop. Could you please tell me how to fix this. And how would i know if the issue is because of the 2-step authentication or if I even have it selected? — Utley2

Solution: Hi Utley2. We are not familiar with how your Apple email works. If you need assistance with it, you should contact Apple. They should be able to tell you if the cause of the issue is 2-step authentication or similar security process. With popular emails such as Gmail and Microsoft email (Hotmail, Outlook, etc.), 2-step verification process usually needs to be disabled first before you can configure an account in another email client. We don’t know if this true for Apple email or not.

If there’s no 2-step authentication in your account, try clearing the data on your email app and try reconfigure your email on it.

Problem 6: Galaxy S7 keeps showing “searching for service”  error and can’t send SMS

I recently switched from an iPhone 5 to a Samsung S7, but kept the same provider, Tracfone. As soon as I switched, I started having problems with texting, where there would be large chunks of time, sometimes over a day, when my phone would not send texts. Sometimes it says “searching for service” on the top left. The data and wifi and everything else works fine. It does not seem dependent on how many signal bars or time of day. I have been on the phone with Tracfone customer service every day and they have been little help, it seems random when it starts working again. The only time it started working immediately again was when they deactivated and reactivated the phone. But already, the next morning it says “searching for service” again for about 3 hours, though it just randomly started working again. I am starting to hope it is not an issue with the provider, because I am wasting hours every day on the phone with them. Any thoughts? — Gabriela

Solution: Hi Gabriela. Like you, there’s no way for us to know for certain where the problem lies. Based on your problem description though, it seems likely that it’s with your carrier. Your troubleshooting for this issue is limited to what you can do on your device, which is actually minimal. The most that you can do is factory reset. Other than that, the rest of the support should come from your carrier.

If you are using a SIM card, try inserting the SIM card in another phone and observe it for a some time. If the problem continues, talk to Tracfone so they can either do more advanced troubleshooting, or replace the phone (if again, the phone is to blame).

Problem 7: Galaxy S7 edge won’t turn on after it was accidentally dropped

Hi. I would like to ask for an advise. My phone Samsung S7 Edge just shutdown automatically while I’m watching Youtube video today. It is not overused, in fact I use it seldom but last night I drop it for 2 times from the bed to floor (approx. 20 inches drop) while playing an online game because of sleepiness. I’ve ask an advise to a technician awhile ago and he said that it’s possible that the motherboard died, because it cannot be detected in the computer using any USB port. It won’t turn on even if I already perform the hard reset (hold volume and power button), computer cannot detect the phone and it won’t charge at all. If the motherboard is the issue, how can I resolve it? Does the technician can troubleshoot it or it’s 50/50 chance? I think it was upgraded to Nougat but I’m not certain. Thank you. Regards. — Angeli

Solution: Hi Angeli. In most cases, repair has always a 50-50 chance. The more extensive the damage to the hardware is, the lower the chances of a successful repair.

Motherboard repair does not always guarantee a fix because there may be undetected problems during the check up. A technician can only fix a detected issue. If other components were damaged after you accidentally dropped the phone but your phone did not show any symptoms during diagnostics, a technician may not detect a problematic component. That’s why problems may still happen even after the phone has been “fully repaired.” Some motherboard problems are simply way too complicated that some technicians may be unable to fix them at all. We highly recommend that you get a new phone rather than go through motherboard repair. It’s not only a tricky business but the cost can be prohibitive as well. And there’s no guarantee that you’ll get a fully working phone afterwards!

As far as fixing a motherboard problem yourself is concerned, we don’t really think it’s a good idea. Electronics repair of this magnitude requires expertise and tools. Unless you are familiar with Samsung devices and has the right tools (not to mention the right components), we strongly discourage do-it-yourself repair.

Motherboard repair or replacement can cost you a few hundred dollars so we want you to think hard if you want to go through it, or simply get a new phone.

Problem 8: Galaxy S7 shuts down when Mobile Legends app is used

Hi. First of all, i want to thank your guys for the free posting about the android tips and problem.

So, my phone just updated after i done factory reset. My problem is, the phone just keeps restarting after i played games, Mobile Legends. Do i have any chances to fix this issue so that i can continue to play the game?

I managed to install Mobile Legends game for the first time and carry on playing for a week before the restarting issue began bugging me. Later, i done factory reset and update my android since my android version is outdated but the problem isn’t resolving. If i don’t start the app (Mobile Legends), my phone work just fine. The good news is the phone can function normally after i do soft reset but sadly , if i start the Mobile Legend app and start playing for 5 mins, the problem then start again ( the phone screen will shut down and the phone will restart). With your specialty , i need your help and advice on how to correct/fix this problem. Thank you. — M. Fatehi

Solution: Hi M. Fatehi. It looks like you have a compatibility problem here. Please contact the developer of the app and let them know about the problem so they can release a patch, or make it compatible with a phone running on a certain operating system like yours.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy Note 5 keeps notifying but no message, notification sound can’t be changed, other audio problems

Your #Samsung Galaxy Note 5 (#GalaxyNote5) is one of the smartest phones in the market today and it comes packed with features that you can’t just find from other devices. But have you recently encountered an issue wherein the phone plays the notification sound and when you unlock it there was no message?

Note-5-sound-problems

A lot of owners have experienced this issue that’s why I included it in the list of problems below.

  1. Note 5 SMS notification sound can’t be changed
  2. Note 5 keeps notifying but there’s no message
  3. Note 5 won’t mute when flipped over even if Settings are on
  4. Note 5 launches One Drive when adding ringtone
  5. SnapChat audio is distorted on Galaxy Note 5
  6. Note 5 doesn’t sound off when headphones are plugged in
  7. Note 5 speaker doesn’t work intermittently
  8. Note 5 sound comes out on the left side only but not on the right side
  9. Note 5 audio gets muted for a second

Before we go any further, if you have other problems with your device, you can get help by either contacting us or visiting our troubleshooting page.

Should you choose the former, make sure you provide us with the details of the problem by filling up this questionnaire. Things like when and how the problem started are very helpful, so if you think you understand what the problem is, speak your mind and we’ll help you figure it out.

On the other hand, if you choose the latter, then visit our Note 5 troubleshooting page where we list down every problem we address each week. Find ones that are similar to yours and use the solutions we provided.


Note 5 SMS notification sound can’t be changed

Problem: Sound notification for text messages comes through as “temple bell” regardless of what it is set at. Have changed default notification as well. No third party notification apps are installed. Thank you.

Related Problem: I have several custom notification files that I’d like to use. I can change the notification right from Settings but it defaults back to default ringtones or those that come installed on the device. Why is my phone acting weird? Is this a problem with operating system? Can it be fixed?

Related Problem: Unable to connect to server” notification every time I attempt to change a ringtone or notification. It has done this since i  got the phone 3 months ago before and after latest update. Therefore,  I still have the factory settings ringtone and notification.

Solution: It’s more likely that the directory where ringtones are saved have been deleted, replaced, renamed, or whatever. The phone searches for ringtones from that directory and if it doesn’t exist, then there’s nowhere to search from.

You have to create such folder. Open My Files and go to Device Storage. Create a folder named Ringtones (capital R). Then, restart your phone. Once rebooted, try changing the notification sound again. It should work this time.

Note 5 keeps notifying but there’s no message

Problem: Recently my phone started to have an issue where it would ding or beep like I have a new notification but I have nothing i even tried airplane mode and same thing I’m about to factory wipe it I cant get help or find a solution.

Related Problem: After having  my phone for a  month, I have been  receiving an unknown  notification EVERY HOUR, on the hour at 12:38,1:38,2:38,etc.

A Verizon support tech tried to  troubleshoot to no avail. He did all he knew but the  problem  persists. Please  help! I’m  going crazy with  this  phone!

Solution: There’s actually a feature that will keep reminding the owner about unread notifications from certain apps. The notification will either be in the form of vibration or sound. Disable this feature and you will be able to stop your phone from sounding off anytime it wants. Go to Settings > Accessibility settings > Notification reminder.

Note 5 won’t mute when flipped over even if Settings are on

Problem: Since I started using the Samsung themes the mute feature of flipping the phone over to silence it isn’t working anymore when I receive texts (I have partial songs assigned to my favorite contacts).  The feature is turned on in my settings.

Troubleshooting: Try booting your phone in safe mode to see if the feature still won’t work and if so, then it must be a firmware issue and master reset is necessary.

How to boot Note 5 in safe mode

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Booting in safe mode will disable all third-party apps and services. Sometimes, even built-in features are affected if there are issues with third parties. If the feature works in safe mode, then all you got to do is find the app that’s causing the issue and uninstall it. Or, you can go ahead and do the master reset.

How to do master reset on Note 5

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The reset works most of the time.

Note 5 launches One Drive when adding ringtone

Problem: I’m trying to customize/personalize my phone and was trying to use my existing music on the phone as a ringtone . However, every single time I go to “Add ringtone,” it goes to One drive and even I cant exit unless I close or exit the app. signing in to one drive does nothing either… for some reason I’m unable to access my music files. 

Solution: For some reason, the One Drive app was set to be the default app to be opened when trying to add a ringtone. All you need to do is revert it by going to Apps > Settings > Default Applications > tap the Clear button next to One Drive. That’s it.

SnapChat audio is distorted on Galaxy Note 5

Problem: The sound on my SnapChat app doesn’t work very well. It sounds distorted so bad I can’t post a video with music playing in the background.

Troubleshooting: Just make sure it isn’t the phone that’s distorting the sound. You may record a video and play it back to verify. Once you’ve ruled out the phone issue, all you got to do is either update the app or uninstall and reinstall it. It’s more likely a SnapChat issue.

Note 5 doesn’t sound off when headphones are plugged in

Problem: Sound working fine when I use my Radio app. When I plug in my head phones (several tried) there is no sound from the device or more important from the head phones.

Troubleshooting: Try plugging different headsets or headphones and see if the problem remains. If so, the problem is with the headphone jack of your phone. Try to inspect if there is a debris or lint. If there’s nothing in there, verify the volume is turned all the way up.

It might be a hardware issue so you need a technician to check the device more thoroughly.

Note 5 speaker doesn’t work intermittently

Problem: My speaker doesn’t work intermittently I tried *#0*#, still speaker not working but according to Samsung technical support in iCare there’s no problem? How is that possible?

Answer: If something isn’t working with the device, then there’s a problem, although, I understand why Samsung reps are hesitant to troubleshoot their own devices–the company wants them to convince the customers to buy new products if something is wrong with their device. Let’s face it, there’s more money to sales than tech support.

Now about your problem, it seems you are already convinced that there’s really an issue with the device but you need to convince tech support and one thing they often want customers to do is master reset. So, backup your data and do that. If the problem wasn’t fixed, then call tech support again and this time request to speak with a manager. Managers may still lie but they have a direct liability to the company so they will do their best to help you.

Note 5 sound comes out on the left side only but not on the right side

Problem: I am having a problem with my headphone. I’ve tried multiple different phone from the ones you plug into the phone to Bluetooth ones. Doesn’t matter which ones the sound does not come through right side. I use headphones at work and they were working fine and just stopped. I had my friends try all the headphones i used on their phones and there is nothing wrong with the headphones. the speaker on the phone works just fine. Please help. Thank you.

Troubleshooting: First off, boot your phone in safe mode and play music with headphones plugged in. I don’t know what apps you installed on your phone but there are some out them that can manipulate the device’s audio like equalizer apps. Booting in safe mode will disable all third-party apps and so if the issue was caused by one of them, then the phone should be able to play sound through left and right speakers (stereo). If the problem, however, remained even in safe mode, then it’s most likely a hardware problem and you need a technician to check it for you.

On the other hand, if the problem was fixed in safe mode, then you have to look for apps that’s causing it and begin your search with music and equalizer apps. If you can’t find it, backup your data and reset your phone.

Note 5 audio gets muted for a second

Problem: The problem occurs when I use headphones. The sound gets muted for a second. For example while writing this message i was using headphones, the keypad typing sound get muted for a second in a minute interval. Same happens while I listen to music, the music gets muted for a second between 1-2 minutes interval. I had tried using different headphones. The problem continues. Till the time i completed this description, it happened 5 times. Its really annoying.

Troubleshooting: Since we don’t know what’s causing it, it’s necessary to further observe the device and you can do that better by booting the device in safe mode to temporarily disable all third parties.

Observe closely if the sound gets muted every 1 or 2 minutes. If so, you have no other option but to do the master reset.

However, if it was fixed while in safe mode, it means one or some of your apps is causing it. You just have to find that app and uninstall it or you can also do the factory reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 4 “Unfortunately Settings has stopped” error showing after an update, other issues

Hello Note 4 users! Welcome to another article that addresses more Note 4 issues. As usual, all issues mentioned here are taken from messages sent by some members of our community. If you have your own issue you want to share to us, don’t hesitate to do that so we can help you too.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 keeps showing emmc failed message

Good day My name is Nadeem. I got your email off this blog. i am currently having issues with my Note 4. It started showing me the write emmc failed message and i couldn’t reload the firmware to it. i have sent it away for repairs with no luck but now it does not seem to power up at all. I have inserted my other Note 4 battery in as well with no luck. however when i connect to my pc i can hear the USB connect sound from my PC but nothing picks up or any activity on the phone. Could you help please? Thanks. — Nadeem

Solution: Hi Nadeem. “Emmc failed” error is a sign that the system is unable to read properly off the storage device. This is either due to a software glitch or a hardware failure. In a lot of cases though, it all boils down to bad hardware. Unfortunately, most cases of emmc failed issue requires repair; you can’t fix it with a software tweak. This is especially true in your case since the phone no longer boots up normally at this point.  That said, let a professional check the hardware first and see what happens from there. Depending on the motherboard damage, your device may or may not be repaired.

Problem 2: Galaxy Note 4 keeps downloading update but won’t install it

I bought a used Note 4. It seems to work great but it keeps downloading update. When i install it says it was successful but then proceeds to download them again and ask me to install them again. I am only on wifi as i have not had the phone switched over yet. Could that be the problem [no sim] or does it sound like bigger issue?

 I need help before i switch over to a phone that will not work. — Chad

Solution: Hi Chad. There may be a software glitch causing this problem so we recommend that you try a factory reset and proceed from there. Factory reset will restore all software settings back to their defaults. Also, make sure to unroot the device or flash back stock firmware if it’s running custom firmware.

Below are the steps on how to factory reset your Note 4:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 3: Galaxy Note 4 “Unfortunately Settings has stopped”  error keeps showing after an update

Yesterday, May 24, 2017, I noticed that my Note 4 was receiving an update that was labeled Samsung Internet. After this update completed I noticed if I went into settings under Applications and tapped on Internet it would set there a few seconds and I get the message “Unfortunately Settings has stopped.” It was working the day before as I went into this to clear out internet cache files. Everything else seems to be working fine. I rebooted the phone, even pulled the battery and no changes. This is very frustrating! — Steve

Solution: Hi Steve. We don’t know what happened exactly to your phone but updates change core system files and something may have gone wrong. The thing is, there’s no test that you can do to see where the problem lies. You must try to isolate possible factors in order to arrive a fix. To do that, there’s a series of software troubleshooting that you must perform.

Wipe the cache partition

The first one is the cache partition wipe. The aim of this step is to see whether the system cache has been corrupted following an update. Sometimes, a corrupted system cache can lead to all sorts of problems. To fix it, you need to delete the old system cache so the phone will be forced to create a new one. Here’s how to do that:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Install app updates and make sure apps are compatible

The next step that you want to do if a cache partition wipe won’t work is to ensure that all apps are in tip-top shape. Go over your list of apps and make sure that you install updates for all of them. If you tend to install apps without checking where they come from, now is to the time to be aware. Incompatible apps can sometimes cause crashing problems, or make other apps behave erratically. Since there’s no direct way to know whether an app is causing a problem or not, this is a trial-and-error step at best.

If you think an app may be causing the problem though, consider booting your phone  to safe mode. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

Return the phone to clean slate with factory reset

If the problem remains after doing cache partition wipe and safe mode observation, there’s no better way to fix it than by doing a factory reset. Refer to the steps above to see how to do it.

Problem 4: Galaxy Note 4 mobile data is slow | How to download TDG Smartphone Troubleshooting app

I unlocked my T-Mobile Note 4 phone, carrier was MetroPCS — due to year long issues with service. The phone was set between T-Mobile & Metro settings 50/50.

Data would not download. Even at 50/50 the data would drop constantly. Got lost a billion times and Google directions would drop GPS constantly or downloads from contacts were slooow.

SO….I had my phone unlocked, ported number, left original memory card in. AND …. THE DROID GUY APP IS GONE!? Can’t find on Google, did you drop your app for the Web? It was a Lifesaver!  I got my phone from a previous friend, it was on my phone then, so I couldn’t ask where she got it. I assumed it came from Samsung, when I Google your app I only get blog stuff. Did you remove your app from Play Store? And I lost thru an update? Or do you still have it? Thank you. — Ellen

Solution: Hi Ellen. The best thing that you can do about your mobile data issue is to ask support from your current carrier. Although there’s a chance that a device issue is causing it, majority of the time, it has something to do with network-related problem. The advantage of asking support from your carrier for this issue is the fact that they can also help you troubleshoot the device in case the problem is not from their end. If you haven’t done that at this time, make sure that you do it.

As far as device troubleshooting is concerned, you are limited to doing a factory reset only. We don’t think it’s a configuration issue because mobile data is actually working, albeit slow. If you’ve already tried a factory reset before calling us, then the best thing that you can do is to seek support from your network.

Our support app is up-and-running. It’s been renamed TDG Smartphone Troubleshooting. Please follow this link to download it from Google Play Store.

Problem 5: Galaxy Note 4 not detecting SD card

Today, my 8GB micro SD card in my Samsung Note 4 stopped working. It’s an older card, but it happened so suddenly. I was browsing and preparing my photos to back up onto my PC. I moved all the photos from the phone storage to my hard drive first, then it stopped seeing the SD card in my phone through the file explorer. I tried removing and replacing it, but my phone started saying it was an unrecognized format and wanted to reformat the whole thing. I reset then factory reset my phone without the card inserted. I’ve tried a desk top memory card reader. The drivers installed, the device will light up, but the PC doesn’t act like there’s a card inserted. I’m at a loss. I feel like I know it’s gone for good, but was hoping you had an idea of something I may be overlooking. — Boxer

Solution: Hi Boxer. If your computer also fails to detect the SD card at this time, you may be right, the contents or the card itself may be gone for good.

Try inserting the card to another smartphone to see for the last time if our suspicion is true. If that phone won’t detect that card either, you must accept the fact that your SD card has failed.

Problem 6: Galaxy Note 4 won’t boot normally, stuck in installing system update screen

My Note 4 will go into a reboot loop for hours, sometimes even after removing the battery. After a while the Android fella pops up saying unable to reboot or installing system update.

I have wiped the phone and my service provider won’t replace it since my warranty stopped last year. I was told the software is too advance for the firmware. Is there anything else you can suggest I try? — Jaimeeantonik

Solution: Hi Jaimeeantonik. The first thing that you can try is to flash the bootloader. The bootloader is the first series of codes that runs when you start up the phone. It’s independent of the operating system but like any software in your phone, it can also get corrupted, leading to an issue just like the one you’re experiencing. To flash it, you need to follow a certain guide. Flashing guides are phone model specific so there’s no one-size-fits-all one for you. We can give an example of steps how to flash the bootloader but we are not sure if they are exact ones for your device. You must find a good guide for your phone model using Google.

Below are the sample steps on how to flash the bootloader:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t fix the issue, you can also try to flash the firmware itself. The steps should be slightly different than the ones provided above so, again, make sure that you find a good one first.

Problem 7: Galaxy Note 4 purchased from eBay has bad speaker

My sound system is not working. I have a new one bought from eBay, a Samsung Galaxy Note 4. I had to do a factory reset on it and now my volume does NOT work. There’s no music sounds, no notification sounds, no sounds. Please help me. I don’t want to spend another 200 some dollars to get another phone that doesn’t work. I don’t know the Android version of it. And I’m currently with MetroPCS. — Cristine

Solution: Hi Cristine. If factory reset did not help at all, there must be something wrong with the hardware. Try to check if the speaker is working by accessing the phone’s service menu first. Here’s how:

  1. Open the dialer or Phone app.
  2. Dial “*#0*#” (without quotes).
  3. Tap the box that says Speaker. The phone is supposed to make a sound after tapping this box. If nothing comes out of the speaker, that’s proof that you have a bad hardware.
  4. To go back to normal mode, simply hit the Back button.

You can’t fix a hardware problem like this so you either have to return the phone and get a refund, or have it tested and repaired.

Problem 8: Galaxy Note 4 apps keep crashing after an update

After an update last week my phone keeps restarting and I keep getting error messages that apps have stopped working. I see where a factory reset may help this but I don’t really understand how to do it. I’ve connected my phone to my laptop but nothing pops up saying a device has been connected. I need step by step. It has a SD card. — Hoodsybil

Solution: Hi Hoodsybil. We suggest that you do a cache partition wipe first (refer to the steps above). If that won’t work, here are the steps on how to factory reset your phone:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 stuck in boot loop

My phone suddenly is stuck in some sort of loop. It came up on a boot menu screen and I wasn’t sure what to do. So I selected the top option that was reboot system. It then goes to the Galaxy Note 4 black start up screen and freezes there, goes black and back to the galaxy start up screen. I’ve removed the battery, bought a new battery and it’s still doing the same. Any help appreciated. — Lorra32

Solution: Hi Lorra32. You did not give us enough information to help us identify the cause of the problem for you. An issue like this does not happen out-of-the-blue. You must have done something different to cause it.

If you tried to install something, or change some settings without knowing where they’ll lead, that may be the cause of the problem. We suggest that you check our suggestion for Jaimeeantonik above and see if you can fix the issue by flashing the bootloader or firmware.

If flashing won’t solve the problem, consider sending the phone in for repair or replacement.

Problem 10: Galaxy Note 4 microphone not working

No audio is being picked up on video camera and voice recorder apps. Already played music, mp3s and Youtube videos to test audibility. Those work just fine. Volume is up all the way for: Ringtone, Media, Notifications, and System. Was in the middle of clearing out space on my phone and afraid I may have deleted some key ingredient to receiving up &/or putting out audio. My recorded videos and voice recorder are the only apps that have this problem. — Cbowers613

Solution: Hi Cbowers613. We don’t think you’re testing the right functionality here as the speaker is not the problem. Playing music and videos will only allow you to check whether or not the speaker is working. If your recorded videos lack audio, the most likely problem is the phone’s microphone, not the speaker.

To check if the microphone is working, try calling someone. If you can hear them but they can’t hear you, the microphone is most probably fried.

If this problem started after deleting some system files, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 calls goes straight to voicemail, can’t receive SMS, other issues

Hello Android fans! Welcome to yet another Note 4 post that addresses some issues about this device. If you are new to our site, be sure to also visit our main Galaxy Note 4 troubleshooting page by following this link.

For now, here are the specific topics we’re covering for you:

  1. Galaxy Note 4 calls goes straight to voicemail, can’t receive SMS
  2. Galaxy Note 4 microphone and speaker stops working
  3. Galaxy Note 4 turns off by itself when using apps such as camera, or when battery is at 60%
  4. Galaxy Note 4 shutting down on its own when using the internet, won’t stay on unless connected to charger
  5. Galaxy Note 4 screen not working after dropping it in water
  6. Galaxy Note 4 battery replacement
  7. Unable to move apps from Galaxy Note 4 to SD card
  8. Galaxy Note 4 won’t turn back on after downloading the update
  9. Galaxy Note 4 losing battery power fast

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers


Problem #1: Galaxy Note 4 calls goes straight to voicemail, can’t receive SMS

Dear Sir/Madam. I have been told that my phone goes straight to voicemail every time someone calls me. I can’t receive calls or texts, but i can do both just fine. My phone doesn’t ring at all. It isn’t on airplane mode. i have taken out the battery and everything but still the same. I have been to settings to check but everything seems fine. What else can I try? Thank you in advance. —  Hilda

Solution: Hi Hilda. You’ve provided us nothing that can help us identify the cause of your problem so we say you try factory reset first and see what happens from there. Factory reset will revert all software settings back to their defaults so if a software glitch is the cause, it should be able to fix it. Also, if you rooted your phone or flashed a non-official Samsung software, make sure to bring everything back to stock before attempting a factory reset.

Below are the steps on how to factory reset your Note 4:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Volume Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the issue continues after a full factory reset, contact your carrier so they can help you directly.

Problem #2: Galaxy Note 4 microphone and speaker stops working

I have Note 4 Verizon 4G LTE model. Microphone and speaker of the phone doesn’t work only during cellular phone call. I need to restart phone then the problem goes off for 2-3 hours then after, i can’t make or receive call. I turned off the mobile and pressed Volume Up + Menu + Power buttons and tried “wipe cache” first. It worked fine until 8-9hrs then show problem again. Then i did “wipe data/ factory reset” following same process. Problem goes away for sometime then again problem occurs. I can make call through Viber or other apps like Line. Only problem is I can’t make cellular phone call through SIM everytime i need to restart the cell phone to make a call or receive.        — Nirajanshakya746

Solution: Hi Nirajanshakya746. If the problem returns even after a factory reset, it’s possible that one of the apps or updates you installed may be causing it. Boot the phone to safe mode and observe how calling and speaker work to see if that’s the case. Safe mode blocks third party apps and services so you should observe the phone for at least 48 hours to see the difference. During the observation, make sure to replicate the problem by doing some calls. If the problem won’t occur at that time, that’s a confirmation of our hunch.

Below are the steps on how to boot your phone to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

Safe mode is not a solution by itself. Rather, think of it as your tool to check whether or not one of the third party apps installed is problematic. If you think one of the apps is causing the trouble, you have to uninstall them one by one until the issue is eliminated. Be sure to observe how the phone and calling works after every uninstallation.

Problem #3: Galaxy Note 4 turns off by itself when using apps such as camera, or when battery is at 60%

Hi. I recently purchased a Samsung Galaxy Note 4. Initially, it was working perfectly, but over time, when using certain apps (especially the Camera), the phone goes off. It doesn’t turn on unless charged. I also noticed that the phone dies as soon as it reaches 60%. I am very reluctant to buy a new battery, because I think the issue is more than just the battery. — Jay

Solution: Hi Jay. An issue like this can sometimes involve not just the battery so putting off getting a new battery is a good choice. You need to do some basic software troubleshooting first if you want to get to the bottom of the problem.

That said, the first possible solution that we would like you to do is battery recalibration. This will ensure that the operating system detects the true level of remaining battery power afterwards. Here’s how to do that:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Once you’ve recalibrated the battery, make sure to also wipe the cache partition right away. This will force the phone to delete the current system cache and replace it with a new one. Updates and app installation can sometimes corrupt the system cache so it’s a good way to minimize bugs due to corrupted system cache. Here’s how to do it:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Another good way to deal with this problem is by doing a factory reset. You can either do the first two suggestions above or just do the factory reset right away. This is the surest way to see if the problem is software-related or not. If nothing changes after doing it, you can then try a new battery. Lithium-ion batteries like the one in your phone has a limited lifespan and will eventually deteriorate after some time. If you’ve been using your Note 4 for over a year now, it’s probably high time to replace the battery at this time.

Should battery replacement won’t fix the problem, considering the phone in for repair or replacement.

Problem #4: Galaxy Note 4 shutting down on its own when using the internet, won’t stay on unless connected to charger

  1. What is the main problem with my phone shutting often 5-10 minutes even at 90% battery life once i started browsing?
  2. Why is it that when the charger is connected after shut down many times the battery life will immediately go up to 40-50% but once i turned it back on, it shuts down again?
  3. Why is it that whenever it shuts down, it started turning on and off by itself and if the charger is not connected to it in 5mins. time the phone starts to get hot? — Courtney

Solution: Hi Courtney. Your Note 4’s battery may be dying at this time so we suggest that you do the things we provide for Jay above. You can also physically check the battery for any sign of damage. You can take it out and check if there’s any apparent bulging at the sides. Bulging in a battery is a tell-tale sign of battery malfunction so that may be the reason why the phone keeps rebooting on its own.

Problem #5: Galaxy Note 4 screen not working after dropping it in water

Hi Droidguy. So one day i dropped my phone into the water. So i quickly took it out. The screen didn’t turn off but the menu button and the back button is some sort of glitching. Then i took it and put it in front of a fan. after that, the screen was flickering. so i turn it off and tried to turn it on. then, the screen went blank. but i was able to turn it on and the touch screen is working. i knew the touch screen was working because a was able to feel the vibration when i typed in my password. so can you help me? — Annas

Solution: Hi Annas. Unlike the Galaxy S7 and S8, the Note 4 does not enjoy water resistant protection so dropping it into water is not only a mistake but can spell a disaster for it. If your phone’s screen was working normally prior to the dropping incident, stop looking for solutions on your end. Simply turn the phone off, remove the battery, and take it to a service center. Drying it at this time will not matter much, especially that water damage is already apparent. If you’re lucky, a technician may still be able to dry the phone properly after dismantling it and save it for good. Unless you have the expertise to fix Samsung hardware and the tools to do it, there’s nothing that you can do at this time.

Problem #6: Galaxy Note 4 battery replacement

Hello. My name is JJ and I have a question regarding battery numbers. I’ve been looking for a replacement battery for my Samsung Galaxy Note 4 EB-BN910BBZ battery and was wondering if I have to get a replacement that matches the battery number above. The reason I ask is I’m having trouble finding that particular battery number and was wonder if any battery for the Note 4 would do. Thanks in advance for your help. — Jj

Solution: Hi Jj. As long as you specify a Galaxy Note 4 battery when buying it, the number above won’t matter. We suggest though that you get one from Samsung. If you can no longer get a Samsung original at this time, make sure that you get one from a reputable third party retailer.

Problem #7: Unable to move apps from Galaxy Note 4 to SD card

I got a SanDisk Ultra 128GB micro SDXC 1 for my Galaxy Note 4 for extra storage space. I can’t even update apps due to limited space. I formatted and mounted it, the phone said “Your SD card is ready to use.” It came up as “SD Card For transferring photos and media.” It is listed in storage as “SD card, 5.25GB used of 110GB.” The problem is that when I go to transfer apps, there is no button there at all next to the word “Storage.” With my other SD cards there’s a button that says, “transfer to SD card.” The card seems to work in my laptop. I deleted the files on the card and reformatted. This didn’t help. After reformatting the 2 files that were there before were back: 1. Android 2. LOST.DIR Any ideas?

 I’ve read online that people use a 128GB in their Note 4’s with no problems. Thank you. — Sandi

Solution: Hi Sandi. Not all apps can be moved to a secondary storage device or SD card. If you can’t find an option to move an app to SD card under Application Manager, your particular SD card has nothing to do with it. An SD can’t tell your phone’s operating system to have an option to move an app to SD card or not. Any of the following may be happening right now:

  1. the app you are trying to move to SD card is not designed to work in secondary storage
  2. the current Android version does not allow moving apps to SD card

Make sure the Android version on your phone is either Marshmallow or Nougat so you’ll have an option to move apps to SD card

If the phone is already running any of these Android versions right now, then the app you’re moving is simply not designed to work off an SD card.

Problem #8: Galaxy Note 4 won’t turn back on after downloading the update

Hello. Today I tried doing a factory reset on my Note 4. After it went through all of the updates it shut down and wouldn’t come back on. I removed the battery and put it back in and turned the phone back on. Once it powered up it said recovery boot and the Android guy popped up and said installing software update. Eventually it went in to Android recovery where I tried the wipe cache partition, the wipe data/factory reset option and then tried to reboot. Needless to say the same thing happened again and I haven’t gotten any further. I appreciate any help in advance. — Robert

Solution: Hi Robert. We’ve only seen this situation happen if a user tries to install an OTA update to a rooted device, or a phone running a non-official Samsung firmware. If your phone has been running official firmware and was never rooted, then your only way out right now is to force an update via Odin. If you haven’t done is before, do some research on how to flash stock firmware to your phone model and you should be good. Just make sure to use the correct firmware for your phone and to follow the steps on the guide correctly.

Alternatively, you can also try to flash the bootloader on your device first and see if that will fix the trouble. Below are the general steps on how to do this procedure. The exact steps may vary for your device so be sure to do some research ahead of time before doing our suggestion.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #9: Galaxy Note 4 losing battery power fast

I am at my wit’s end with my Note 4, which is only 17 months old. I am going through a minimum 3 full battery charges during an 8 hour work day. The phone dies anywhere between 15% – 30%, but used to die when it reached 0%. I am continuing to use the original battery that came with the phone AND have purchased a brand new battery. I have also purchased a Samsung external battery charger and have to carry it with me everywhere I go to keep one of the dead batteries charging. The new battery lasts from approximately 8 a.m. – 11:30 a.m., then I insert the fully charged original battery. With the original battery, the charge goes from 100% to 49% in ONE HOUR. Furthermore, when I plug in the original factory charger, I get a banner on the screen that reads something like, “for faster charging, use the Samsung charge cable that came with the phone.” By the time I get home around 5 p.m., the only way to keep my phone powered on without having to continuously switch batteries every 3 hours is to plug the phone in and leave it on the charger until I have to leave the house.

I don’t remember exactly when this started, but it seems like it was after a March update. (There was another update in April, and the only change I can detect after it installed is the battery dies even faster than after the March update.) There is no way this can be normal and I need advice!         — Ray

Solution: Hi Ray. The first thing that you want to do in this case is to make sure that you recalibrate the battery, especially the most recent one. If that won’t fix the problem, you can do the other basic stuff such as cache partition wipe and factory reset. Any of these procedures should fix whatever software issue is causing this trouble.

A good tip that you may want to do to save battery power, should you need to extend usage time, is to use Power Saving Mode or Ultra Power Saving mode. They may not be the permanent fix you want but they can come handy should you need to  squeeze some extra time off your battery. Power saving mode will lower screen brightness, turn off haptic feedback, and throttle down the phone’s processing power in exchange for longer usage. If you use your Note 4 mostly for texting or calling, using Power saving mode or Ultra Power Saving mode can significantly lengthen battery performance.

To turn Power Saving Mode, follow these steps:

  1. Open Settings app.
  2. Scroll to and tap Power saving.
  3. Tap Power saving mode.
  4. Tap Power saving mode slider to turn it on.

 


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Galaxy Note 5 can’t send group message, speaker not working properly during calls, other issues

Welcome to another #GalaxyNote5 post for the day! This post brings you 9 more Note 5 problems and solutions so hopefully, this will be a good reference for those looking for solutions to their own issues. If you can’t find any useful tip in this one, keep watching for more Note 5 articles in the near future.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 not making alarms from time to time

At 330am, I jumped up outta bed knowing I had to be at work at midnight last night. I saw where two employees who tried calling me and one was my supervisor. I was in shock because I seem to never be late or miss work. Well my phone now has caused me twice to be late to work in as little as months part. I got to work and started troubleshooting my phone. The thing is I had no volume and all my dials were up full staff, so I knew the volume should’ve been working. I tried calling it from my work phone and sure enough, no volume working but all the graphs were full bar. I restarted my phone and it was fine, then but I need to know why it would just simply not work from time to time. Could it have went through an update while I was sleeping and that be the cause of it not working all of a sudden? — Ernest

Solution: Hi Ernest. There’s really no way for us to give you an accurate answer to your question. If this problem does not happen on a regular basic though, it’s highly possible that a third party app may be preventing the speaker to work, or put the phone on mute from time to time. The thing is, there’s also no way to identity which app you install may be the culprit. To prevent this problem from happening though, we recommend that you set your phone to safe mode before going to sleep, making sure that you use the native alarm clock app to wake you up. When safe mode is enabled, all third party apps and services will be blocked. If you are using a third party alarm app, don’t use it and just use the built in one. We know this is not a permanent solution but given how little information you provide us, this is the best suggestion that we can give you.

If you think it’s worth the hassle, you can try to factory reset the phone to ensure that you eliminate any possible operating system related bug.

Below are the steps on how to put your phone to safe mode, and how to factory reset it.

How to boot a Note 5 to safe mode

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

How to factory reset a Note 5

  1. Create a backup of your important files.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap the Settings icon.
  4. Under the ‘Personal’ section, find and tap Backup and reset.
  5. Tap Factory data reset.
  6. Touch Reset device to proceed with the reset.
  7. Depending on the security lock you used, enter the PIN or password.
  8. Tap Continue.
  9. Touch Delete all to confirm your action.

Problem 2: Galaxy Note 5 GPS not working

Hi TheDroidGuy, My name is Hafiz and I’m having major issue with my Samsung Note 5 (N9208). The problem is my GPS can’t connect to any satellite. I tried almost everything. It happened out of blue. Even my bluetooth is hit and miss now.

  • Using GPS status app show 0/0 satellites available. Even with agps update or reset.
  • Enable airplane mode and turn off GPS button. Turn on them back.
  • Restart my phone.
  • Reset my phone to factory default.
  • Take out my SIM and restart.
  • Update to latest official firmware 7.0 Nougat.
  • Enable high accuracy in location setting.
  • Change to different SIM card.
  • NV rebuild on *#0011# settings. I don’t know what else I can anymore except looking for help from professional. I hope you guys able to help me out. Thank you. Regards. — Hafiz

Solution: Hi Hafiz. If the GPS sensor in your phone has stopped working in ALL apps that use it (such as Google Maps and similar apps), that’s an indication of a hardware failure. The chip that handles the GPS function may have failed for some reason. The same cause may also be responsible why Bluetooth is no longer working as expected.

If you’re using the GPS Status & Toolbox app, they offer the following troubleshooting steps for a non-locking GPS:

  • Side menu / Manage aGPS state.
  • Select ‘Reset’ to clear the internal state of the GPS.
  • Select ‘Download’ to re-download the assistance data. You will need an active internet connection at this step.
  • Close the GPS Status application for 10 seconds.
  • Go outside and find a spot where large part of the sky is visible.
  • Make sure you have the ‘Keep the screen on’ settings turned on (in Settings / Display & Tools’.
  • Let the program run and try to acquire your GPS position for at least 15 minutes.

Unfortunately, there’s no way direct way to troubleshoot the GPS function of a Galaxy device. The only recourse is replacement if ever a user finds out that the GPS sensor has stopped working.

Problem 3: Volume on  Galaxy Note 5 calls become very low

My wife’s Note 5 all of a sudden started messing up during phone calls. More often than not when she is on the phone the person on the end cannot hear her. It starts to sound extremely low. It happens even when she has full bars for her 4G service. I’m not sure what the issue is because I can call her through Facebook and it will be no problem at all but as soon as I call her through her Ozone number I can’t hear her. The same goes for her friends. She tries tried rebooting and also factory reseting her device and the same issue persists. I really hope someone can help. Please and thank you. — Rich

Solution: Hi Rich. An issue like this is most likely network-related. It’s not the phone’s speaker, nor a software bug since a factory reset did nothing to improve the situation. Kindly tell your wife to contact her carrier’s tech support so they can look into the issue. If the problem started happening only recently, it’s possible that there may be an on-going problem affecting her area or account. Such situation can only be checked by a carrier. The most that she can do is to do the basic device troubleshooting, which ultimately ends with a factory reset.

Problem 4: Galaxy Note 5 won’t turn on after it was fully charged

I have a Note 5 that was showing 100% charged. When I picked it up the charging cable came out of the port (I think more fell out than pulled out as I don’t believe I put pressure on it or pulled the cable) to which the phone went blank. I’ve tried leaving it unplugged for days, plugging it back in, using all the battery reset possibilities and still nothing happens. It isn’t registering anything and didn’t acknowledge being plugged in. Any suggestions for possibilities? — Sam

Solution: Hi Sam. If your phone no longer responds to any attempt to start it to different boot modes (recovery mode, safe mode, and download mode) and does not turn on at all, it’s safe to assume that there’s an on-going hardware problem behind the trouble. Contact Samsung or your carrier so it can be repaired or replaced.

Problem 5: Galaxy Note 5 speaker not working properly during calls, volume too low during calls

Hi there. I recently had the screen and LCD replaced on my Samsung Note 5 – which I then gave to my mom as she lives out in the back and beyond and I needed to be able to contact her! Strangely, although the phone was always fine, there is now a major problem with the speaker/call volume! When she calls out, she cannot hear the ringing tone unless she puts the “speakerphone” icon on! Also when you are speaking to her on the phone – you can only hear her for the first few seconds and then her voice fades away completely until you can no longer hear her … although she can still hear you! So anybody trying to contact her has to call back again just to try and get a few more seconds of conversation with her!

She has been through the phone and tried to turn up the volume everywhere she can – but both myself and my mom are not very techy. Does this sound like a fault/loose connection or something simple? Any help hugely appreciated! 🙂 — Hannah

Solution: Hi Hannah. Try clearing the Phone app’s cache and data first. Doing so will let you know if this problem is being caused by the phone app used during calls. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.
  6. Call your mom’s phone again and see how it works.

If the above procedure won’t fix the problem, do a factory reset. Refer to the steps above on how to do it.

Should the issue remain after a factory reset, contact the carrier of your mom to see if there’s any network problem causing the problem. If everything is clear on the carrier’s end, you  can assume that bad hardware is causing it. The technician who did the repair may have damaged some components during the repair so you will have to send the phone in again so the hardware can be thoroughly checked.

Problem 6: Galaxy Note 5 wifi won’t work, can’t connect to wifi

I have a problem with wifi connection. When I try to connect to wifi, it just keep saying connecting and then stop. Sometimes it will say authentication error. Sometime it shows connect, but whenever i use the internet, it disconnects again. I have already tried to clear system cache, reset my router, reboot my phone, but none of it solve the problem. — Tony

Solution: Hi Tony. Try booting the phone to safe mode and see what happens. If one of the third party apps is responsible, you should know it when the phone is in safe mode. Refer to the steps above on how to do it. Make sure to try connecting to wifi after you’ve restarted the phone to safe mode.

Should the problem stay, do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 7: Galaxy Note 5 screen won’t turn, stays black, Note 5 won’t charge

My battery was having issues when charging, where sometimes it would vibrate when plugged into the wall but continue to vibrate and not charge. So I Googled it and it said that it could be due to water damage and to leave my phone in alcohol to dry out the remaining liquid inside. So I did…and it was charging fine after that for a little bit but then the screen turned green with the charging symbol and now the phone works fine except for the fact that the screen is completely black. So I can hear my notifications and change the volume and everything but can’t see anything.

Also, the screen has a crack, if that affects anything — Celeste

Solution: Hi Celeste. Firstly, we want to make it a point that if your Note 5 was exposed to water before this problem occurred, we recommend that you stop looking for any solution on your end to fix it. The best that you can gather from hours of scouring the web for answers are all software troubleshooting, which would be totally useless if your phone was water damaged. There’s not much a software tweak can do for a hardware failure. Even us can’t help you at all. You need to send the phone in so the hardware can be assessed and if your phone can still be saved.

Secondly, a phone with a black screen issue usually indicates a malfunctioning screen. If you can’t make the screen to turn on, the best thing that you can do is to attempt to start the device to other modes. Only then can you attempt to do follow up troubleshooting. Here are the steps on what you need to do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone’s screen stays black or won’t turn on at all after trying all the procedures above, you’ll need to have the phone repaired.

Problem 8: Galaxy Note 5 keeps corrupting SD cards

I have a Samsung Note 5. I had an 64GB SD card which was filled up. So, I decided to get a 128GB SanDisk. It worked fine for a while but then got corrupted after a year. Only some sectors because I was able to recover some of the data. I then bought another 128GB, this time a Samsung one. It worked fine for like two months and the day before a trip I rebooted my phone and after turning it back on, the phone wouldn’t recognize it. I haven’t been able to check the card itself as I just got back so I don’t know if it’s corrupted or if it got deleted completely. I went back to my 64GB card but I haven’t transferred all the data yet out of it. It seems to be working fine as before. I checked online and this phone is supposed to support up to 128GB, but I’m starting to doubt this. What could be the problem? — Gisselina

Solution: Hi Gisselina. It’s rare to see a problem like yours being caused by the phone itself but since you’ve already experienced SD card corruption at least twice, we can’t eliminate the device as a factor. Of course, there can be other things that you need to consider when dealing with this issue. One such factor is your usage habit. If you tend to interrupt the phone while it’s trying to read the SD card, or when it’s trying to save something to it, that can be a cause also. Interruption in this case means turning off the phone while the SD card is being accessed, or closing the app that tries to use the SD card such as the Gallery or Camera. There are still other reasons that can lead to SD card corruption but they are hard to pin down. We can’t discuss all of them in this article but you can do some research of your own using Google. Just search “causes of SD card corruption” or any similar wording to get you started. A lot of literature about this topic are easy readings so you won’t need any advanced Android knowledge to understand them.

To see if the issue if the issue is due to a phone glitch, we suggest that you try a factory reset. Refer to the steps above on how to do it.

Problem 9: Galaxy Note 5 can’t send group message

I have a Samsung Galaxy Note 5 on Net10 using T-Mobile as a carrier and when I try to send a group text to multiple recipients it does not convert it to an MMS message and only sends the message to each individual recipient using the stock messaging app. According to the manual and Net10’s online tutorial, the stock app should be capable of sending group MMS texts, but mine will not. The tutorial says to put commas between recipients and the Net10 helpdesk said to use spaces, neither of which worked. Their solution then was to download a secondary app for sending group texts; not really a solution to the problem in my book. The phone will send pictures in texts so I believe the APN settings are correct.         — Mike

Solution: Hi Mike. The usual way to send a group message using the Samsung Messages app is as follows:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. If you haven’t created a group in advance, you can also manually select multiple contacts.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon

If these steps above won’t work, then the app you’re using may not support your carrier’s group messaging system, or vice versa. In this case, you should try the suggested workaround by using a different app.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 cannot access cellular networks while in international roaming, other issues

Galaxy S6 roaming

Welcome to another #GalaxyS6 post that covers a few other issues sent our way by our community. If you are new to our site, don’t forget to check out other articles we’ve previously written for S6 troubleshooting.

  1. Galaxy S6 speaker not working properly after a drop
  2. Galaxy S6 screen/display problem
  3. Galaxy S6 icons not responding when tapped
  4. Galaxy S6 Edge won’t remain powered on when not connected to charger
  5. Galaxy S6 automatically switches to free Wi-Fi
  6. Galaxy S6 cannot access cellular networks while in international roaming

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 speaker not working properly after a drop

When plugged into an external speaker/headphones, the audio is crystal clear. But as soon as internal speakers are used, the sound crackles and bubbles, becoming almost incoherent.

 The problem started occurring when I had dropped it in snow but only happened at a high volume. Now, even at the lowest volume, it constantly happens. It fixes itself for a second if you pause and unpause the audio but nothing i have done has fixed it.

This is a real annoyance as now i can’t show people videos or music i listen to and I’m worried if this could spread throughout my whole phone. I have already tried looking for similar issues online and on your website but nothing. Is there a part I can replace to fix this problem?

Thank you for your time and effort on helping me through this conundrum. I look forward to discussing this problem more in depth and sending over any data regarding my phone.  🙂 — Dallin

Solution: Hi Dallin. The drop may have broken a part of the earpiece speaker assembly so the best thing that you can do is to have it replaced. The earpiece speaker assembly contains a speaker, IR blaster, microphone and ambient light sensor. Replacing the speakers means replacing the entire assembly. Obviously, there is no software fix for the problem. You have to either do the replacement yourself (although we advise against it), or let Samsung or a professional do it for you.

We don’t provide hardware troubleshooting and fixes so it you want to do it yourself, please search for answers online via Google.

Problem #2: Galaxy S6 screen/display problem

The screen on my Galaxy S6 has started to “Bounce” around. Any menu screen such as my phone book, phone numbers, text lists, email, or even the launcher window, the screen will randomly scroll up and down rapidly, open up and then close down. Touching the screen will not stop the scrolling or allow me to open anything up or keep anything open for that matter. 

The return button will not work, nor the home button. It returns back to the main screen and that’s it. When I turn it off and back on this issue settles for a short while then it starts up again and once back on I might get a few taps or seconds before it the whole thing starts over again. 

The phone has become virtually unusable and texting is a nightmare, except that I do have very limited control following the switching on and off process or strangely when it is plugged into my laptop this seems to settle it down.

Has anyone heard of this problem with the Galaxy S6 and do you know of any solution to it?

I have not downloaded any new apps or done anything different from the usual I have always done since getting the phone.

This is now driving me to distraction and any help would be greatly appreciated. — John

Solution: Hi John. Looks like you have a hardware issue here. If the screen behavior started happening after dropping the phone or getting it wet, then you have to no other choice other than asking support or replacement from Samsung or any relevant party (retailer, wireless carrier, etc). If the phone has never been physically damaged, try booting it in recovery mode and do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Galaxy S6 icons not responding when tapped

I notice that the icons on my phone wouldn’t work when I touched them. So I turned the phone off and on but that didn’t resolve the issue. Next I followed your steps to wipe cache partition but it made no difference. So I followed your instructions to reset to factory settings. I did this and the phone rebooted however it is stuck on the welcome page. I select the language but when I press the yellow circle with the arrow in it nothing happens and I can’t leave this page. The phone hasn’t been dropped and it does t have any water damage. I got the phone in December. Can you help me? — Nick

Solution: Hi Nick. We can’t think of any software error that would prevent you from completing the factory reset process. There must be a problem on the display of your phone that doesn’t respond to your touch. The digitizer may not be working properly and the only way to fix that is by either replacing it, or the entire screen assembly. Please contact Samsung or your wireless carrier for a warranty repair or replacement.

Problem #4: Galaxy S6 Edge won’t remain powered on when not connected to charger

Guys I need help…please.

I dropped my phone in water and after a while I realized my phone was in question it out it was off. I quickly dried my cell phone with a dry cloth and dried it with hair dryer and kept it in rice bag for 3 days…

After that to my surprise phone didn’t show any response so I plugged it in. And it showed the charging sign and shows 97% but when unplugged no response, it goes black. I tried all the troubleshooting like:

  • Pressing and holding the Power, Volume keys 
  • Recovery mode
  • Clear cache partition
  • Factory reset

The S6 Edge works fine and works with the charger plugged in but if unplugged, it goes black and no response… — Shabana

Solution: Hi Shabana. Water damage can often result to all sort of things and the only way for a user to know what may be wrong is when a certain function suddenly stops working properly. That your phone won’t remain powered on when not connected to the charger is an indication that the battery may have died. The only way to fix this is by replacing it with a new one. Please call Samsung and let them know about the problem. Keep in mind that water damage automatically voids the warranty of your device so the repair process will not be free.

 

Related reading: Things to do when you have a water-damaged Android phone

 

Problem #5: Galaxy S6 automatically switches to free Wi-Fi

Carrier is EE.

When at home, which is much of the time as I’m retired, I want to use my Wi-Fi home hub, but my S6 sometimes switches to free Wi-Fi even though the signal is weaker.

This results in important WhatsApp messages not downloading and, at least some of the time, text messages and emails too.

When I remember to check the Wi-Fi connection and switch to my home hub old messages suddenly arrive.

How can I prevent the phone from scanning and switching to another connection when I’ve already selected the one I want?

Thanks for any help anyone can offer. — Anita

Solution: Hi Anita. The only instance that an Android device automatically connects to a free Wi-Fi network without any user input is when  it loses existing connection due to poor signal. There must be some blind spots in your home that the Wi-Fi signal is poor, so your phone automatically connects to the next Wi-Fi network it detects. This also means that you have previously connected to the free Wi-Fi network and that you did ignore the warning that pops up saying you were trying to connect to a potentially unsafe network. The first thing that you can do right now is to forget the connection by going under Wi-Fi options and long pressing the name of the free Wi-Fi network.

Once your phone encounters the free Wi-Fi next time, a warning will pop up whether or not you want to establish a connection. This should also tell you that your phone loses your home Wi-Fi connection.

Problem #6: Galaxy S6 cannot access cellular networks while in international roaming

My unlocked phone — purchased directly from Samsung — cannot access any networks while in International roaming. T-Mobile says it’s all set up correctly from their end. It worked fine when I travelled to St Martin in the Caribbean in January but in February and now in March, it’s been unable to connect to any foreign networks in France, Austria, Germany, Singapore, and now Australia. I have plenty of data and network allocation (because I’ve been unable to use any since I can’t connect).

When I go to Settings>Mobile Networks>Network Operators>Search Networks, it says “Error while searching for networks”. When I try instead “Select automatically” it initially would say that I was ‘registered on the network’ but I wasn’t – there was no network and no connectivity – where you normally see the network strength bars at the top of the screen there is a circle with a line through it (like a European ‘no entry’ road sign).

Now (since I spoke to T-Mobile for the second time and they still were unable to help) it doesn’t even say that – instead a green circle goes round for ages and then gives up. Same thing if I choose “search networks”.

Needless to say, I have “Data roaming” on. I’ve also tried all three Wi-Fi calling settings but to no avail.

Any ideas? — Mop

Solution: Hi Mop. First of all, this issue is best addressed by your wireless carrier and not by us or any other third party. The reason for that is simple. They have access to your account while we don’t. Only your carrier can approve your request to activate international roaming. They also have the only power in the world to tweak some of your network provisioning details in order for roaming to become active on your account. The only thing that we can suggest are the following:

  • Do a soft reset. Press and hold the power button for at least 10 seconds to force the phone to reboot.
  • Disable flight mode. Tap and drag the Notifications bar downwards, go to Settings, tap Flight mode, then disable it.
  • Disable Wi-Fi. Turning on Wi-Fi on some Android devices sometimes cancels international roaming automatically. Make sure that you do this before attempting to connect to mobile data again.
  • Check if roaming is available in your location. Although we’re positive that T-Mobile’s international roaming feature covers the locations you mention here, it’s still good to ask them if you can access their services while in these areas.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Photos edited with Galaxy Note 4 S-Pen are corrupted, other issues

Note 4 s-pen

Our #GalaxyNote4 post for today covers two S-Pen-related problems. We very rarely receive issues related to the Note 4 S-Pen so we are happy to tackle at least two problems for this functionality. The rest of the issues have been discussed in our other posts before but we have decided to publish our suggestions here for convenience.

If you are new to our TheDroidguy site, don’t forget to visit the Note 4 troubleshooting index in this link.

Below are the specific topics tackled in this post today:

  1. Photos edited with Galaxy Note 4 S-Pen are corrupted
  2. Sprint Galaxy Note 4 loses signal when SIM card is inserted
  3. Galaxy Note 4 S-Pen lag issue after updating to Lollipop
  4. Galaxy Note 4 screen not working after it got dropped
  5. Galaxy Note 5 unable to send text message
  6. Galaxy Note 4 speaker not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Photos edited with Galaxy Note 4 S-Pen are corrupted

Hey. So I use the S-Pen feature on my Note 4 daily. It was the man reason for buying this phone. However recently I have encountered a very puzzling problem.

I normally take photos of jobs on different sites that need to be completed, and then I go through later and write on those images. I add notes to them. I then email them out to my contractors and clients. Recently however, when trying to view the edited photos on PC or other phones, it comes up saying, photos could not be opened. On PC it doesn’t recognize the file and asks you to choose a program to open it with. On other Android phones, it shows up as a white square with another white square behind it. And when opening it, it says cannot be opened.

After editing/writing on a photo, and saving it I select the photo and go to details, and it shows the image as being in jpg format.

So I am very confused as to why when emailing the edited photo is seems to be corrupted or something.

Also the photos i take and edit are both saved on the internal storage. Really hope you can help. Thanks. — Kobe

Solution: Hi Kobe. Does this problem happen when you email unedited photos? If the answer is yes, we highly recommend that you wipe the cache partition first. There may be an app- or system-cache bug that causes the system to go haywire. If you haven’t tried this procedure before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

If wiping the cache won’t help, don’t hesitate to invest time in doing a factory reset. This will ensure that all app and system settings are restored to defaults. Simply follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Sprint Galaxy Note 4 loses signal when SIM card is inserted

I have a new Note 4 that I purchased in March from Best Buy. It is on the Sprint network. As soon as I got it home I noticed NO SIGNAL until I make or receive a call, (if I receive a call) most of my calls go to voicemail without the phone ringing. If I make or receive a call the signal bars go all the way up to 5 bars but when I hang up, they all disappear again. I had Geek squad send me a replacement phone and the same thing happens. My Note 3 NEVER had a signal issue at all!

I figure out that if I take out the SIM CARD that lets the phone get LTE service, it works perfectly, but no 4G of course. Sprint is sending me out a new SIM card and Geeks Squad is sending me yet another new phone.

I am not confident that the SIM is the issue because my buddies Note 4 does the same thing with his SIM inserted. Any ideas? — Armand

Solution: Hi Armand. Sprint uses CDMA mobile technology which means that it does not need SIM cards to authenticate phones. Only GSM networks need a SIM card in phones. This has been the setup until 4G LTE arrives on the scene. LTE standard uses SIM cards. In order for carriers which uses CDMA technology to avail of this new standard, they must add SIM card functionality to their phones. These types of phones may also be able to work with GSM networks abroad due to the added SIM card functionality. This is the reason why 2G and 3G services on your phone still work fine without the SIM card.

The problem with the missing signals when the SIM card is inserted may be due to how your phone’s operating system is designed to handle this hybrid platform. We have no specific information if this normal for a Sprint Galaxy Note 4 so you have to work with your carrier to sort it out. Only Sprint can fix the issue as this is not caused by Samsung or any app. Try to get a replacement phone from Sprint to see if the issue also happens to it. If the replacement phone will show the same exact issue, that should tell you that it’s perfectly normal for this type of phone.

Problem #3: Galaxy Note 4 S-Pen lag issue after updating to Lollipop

Dear Droid Guy.

1)Ever since I updated my Note 4 to Lollipop 5.0.1, it started lagging. Although I fixed most of the problem (thanks to you :)) what didn’t get fixed was the S-Pen features. Everytime I choose an air gesture, it takes forever to get activated, like the action memo.

Please help me fix this problem as it takes all the fun out of using a Note 4 in the first place.

2)Another problem I faced one time was writing with the S-Pen on the keyboard. It wrote on the keyboard but the text wouldn’t get applied (on the search bar, note comment …etc.). I restarted the Note 4 and the problem was fixed, but I’m afraid the problem would increase. Do i have to be worried or is it just a simple crash. If not what shall i do?

Thank you so much for your great effort. — Basel

Solution: Hi Basel. We’ve encountered very little S-Pen related issues on the Note 4 in the past so we cannot say for certain if this problem is isolated to your device only or not. We are aware though of some third party launchers like Nova launcher and GO Launcher EX causing minor S-Pen glitches. If you installed a third party launcher, try removing them to see a difference.

In general though, S-Pen issues can also be due to a bad system cache or a glitch in the operating system. Don’t forget to delete the cache partition and do a factory reset if disabling a third party launcher won’t help.

Problem #4: Galaxy Note 4 screen not working after it got dropped

Hi. I’m Raj from Malaysia. I’m having an issue in my Samsung Note 4. First my phone fall down and my LCD broke fully. So I replaced  the LCD in Amsterdam as i was abroad. Eventhough i purchased my device in Malaysia, I was able to get the spare parts in Amsterdam. All this while was okey and out of sudden my phone fall down again on 10/02/2016. After that my LCD doesnt effect anything but i unable to switch on my phone. Its seems hard switch on even its on just for while then my phone black off. Then again i removed battery wait for a while i did switch on. It was fine but i can’t unlock my phone as the screen stuck. After that again it will black off. This thing repeated again and again. It was checked in Malaysia mobile shops. Some people said  motherboard and other people saying LCD but there no any scracthes or my LCD break.

Can i know what is the issue? I urgently need help from you? — Raj

Solution: Hi Raj. Dropping an electronic device can result to all sorts of problems. A complete hardware diagnostics must be done to identify where the point of failure lies. Eventhough the LCD looks okay outside, there may be some internal components that has broken loose or damaged. The motherboard or some components attached to it may also be damaged. A complete diagnostics can only be done by checking the phone physically, a job we cannot obviously do. If you can’t do the diagnostics yourself, make sure that you let a competent technician do it for you.

Problem #5: Galaxy Note 5 unable to send text message

Hello. How are you doing today?

So I’m having an issue with my Galaxy Note 4. All was great but then the charge port stopped working. I replaced the charge port and everything was good. I did notice the next day when I was trying to send a text message it wouldn’t send. Error keeps popping up. I tried to switch default app and still nothing. I did find some info on doing a ping test but I don’t know if it’s working. Even when hooked to Wi-Fi i can’t send a message. I can use my phone to do everything else.

Tried to switch between network and wi-fi but still nothing. Could it still connect with the carrier and not be able to send a message?  Message center or SIM? Please help. Thank you for your time. — Joseph

Solution: Hi Joseph. It’s the first time that we encounter an issue about a hardware component replacement resulting to an SMS issue. There appears to be no logical connection between the two though. We recommend that you treat the situation as an SMS issue so the first thing that you need to do is call your carrier. Be sure to have them check that your phone is properly provisioned to use their services, especially SMS. If they can confirm that everything’s okay, start the SMS troubleshooting on your phone.

The next best thing to do is to ensure that the phone has the correct Message center number. Your phone may be communicating with your carrier’s tower but is not properly configured so that it talks directly to the SMS Message Center. To check, please do the following:

  • Open Messages app.
  • Tap the menu icon.
  • Tap Settings.
  • Tap Text messages.
  • Tap Message center.
  • Enter your carrier’s Message Center number (if you don’t have it handy, make sure to ask your carrier for the correct one).
  • Press OK.
  • Once you’ve encoded the number, try to send a text message again.

If entering the correct Message center number won’t work, make sure to ask further troubleshooting instructions from your carrier’s technical support team.

Problem #6: Galaxy Note 4 speaker not working

Hi. Over the last 24 hours, my phone ringtone sounded odd – quieter and with a vibration type quality to it. Today all phone sounds have gone. The phone vibrates when I get a message / call but no sound at all. There’s no sound when playing media either. If I make a call, I can hear fine. Also if I connect headphones, I can hear all sounds and media fine. I’ve adjusted all sound settings, restarted the phone and cleaned it as much as I can. No improvement. As the sound is working fine with headphones in and when making calls, it must be a speaker issue. I just don’t know how to fix it. — Ulya

Solution: Hi Ulya. If the phone’s speaker works fine when you are in a call, that’s definitely not a hardware problem. It is most likely a software glitch or a bad third party app. Try to boot the phone in safe mode to see the difference.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If the issue fails to occur while in safe mode, that means that one of your installed apps is to blame. You can either uninstall apps until the issue eliminated or you can simply do a factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 locks up the screen when an icon is tapped, other issues

S6 lockscreen

Smartphones can display all sorts of problems as what the things discussed below show. Our post today tries to fix some problems raised by some of our readers. If you are looking for solutions to your #GalaxyS6 problem, keep reading and you may find some things helpful below.

  1. Black screen issue on Galaxy S6 after it got wet
  2. Galaxy S6 Edge Sprint speaker not working properly
  3. Galaxy S6 Edge not charging via USB port
  4. Galaxy S6 locks up the screen when an icon is tapped
  5. Galaxy S6 only plays videos in landscape mode
  6. Android Marshmallow causing problems on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Black screen issue on Galaxy S6 after it got wet

I did something stupid and put my phone in my back pocket and it dropped into the toilet! It was in a full case and only in the water halfway for literally 2 seconds. It went completely blank. I dried it off and immediately placed it somewhere really warm. I have left it for four days. It is charged now but although it’s switched on, and I can hear messages and emails coming through, and I can see the blue light flashing, and the lights left and right of the home button, the screen is black. I don’t have insurance with my service provider, but the insurance I have will only replace my handset with a reconditioned handset! Is there anything I can do to get this fixed? — Louise

Solution: Hi Louise. Water damage can lead to anything depending on what components are affected. A smartphone’s internal components can easily fail if they come in contact with water while power is on. Needless to say, it’s imperative that one must remove the battery or turn the power off right away if a phone gets wet. Unfortunately, removing the battery pack on the S6 is out of the question for an average user. Unlike its predecessor, the Galaxy S5, your phone’s battery is obviously non-removable right away so the damage may have spread to more components right now after the initial water contact with a few ones. A full diagnostic is necessary to know what components are failing right now so there’s really little to nothing that we can do to help you in that regard. Even if you can identify the defective hardware, there’s still no guarantee that replacing them will do any good in the long run. We suggest that you simply ask for a replacement phone.

 

Suggested reading: Things to do when you have a water-damaged Android phone

 

Problem #2: Galaxy S6 Edge Sprint speaker not working properly

I have a Samsung Galaxy S6 Edge Sprint variant 64GB. I bought it a couple of months ago. The phone has been working fine until last night when the speaker suddenly stopped working. Although I could hear a silent air type of sound coming out of the speaker. It was very very difficult to hear but was there. I read about it online and restarted my phone. But as soon as the phone showed the S6 Edge logo, the screen turned black with its blue light turned on constantly. I am able to restart it but the same happens every time I do it. The phone sometimes vibrates when the blue light is on. I can’t get into safe mode because of it. My phone never has been rooted before.

I can get it into recovery mode but after a couple of seconds (when the recovery mode is loading up) the Android falls down with its eyes crossed and a yellow exclamation mark above it and then it enters into recovery mode. I’ve tried wiping the cache and device but that didn’t work either. I’ve downloaded the supported stock firmware from sammobile.com as well and installed it on the phone, thinking that it would be a software glitch but that didn’t work out either. I’ve tried literally everything I can. Every combination of buttons, every system shortcut I was able to find on the internet, with and without the SIM card inserted but nothing works. My phone shows charging and the logo but that’s all it does. I really need your help. — Haseeb

Solution: Hi Haseeb. That the speaker is not working properly might be one the indications of a hardware problem. We rarely see S6 speaker problems caused by software so we recommend that you let Samsung take a look at it. Our blog is limited to helping readers deal with software-related problems too and we can see that you already tried all the software troubleshooting. Samsung usually replaces phones instead of fixing them so make sure to back your personal files up before asking them for support.

Problem #3: Galaxy S6 Edge not charging via USB

Hi. I read your article about the charging  issues on the Galaxy S6 Edge. Well I have a quite different problem in hands. My Galaxy S6 doesn’t charge but it will charge from the wireless port thing. I know it not the USB Cable or the charger itself because I just bought a new one. My best bet for this reason is that I drop the phone but that couldn’t be the problem because I haven’t dropped it in a long time and it has protective case. It was working perfectly fine yesterday and when I woke up I plug the charger in and i it working fine and all and then the phone restated by itself.

At first I didn’t panic it was probably a glitch in the system I told myself. I turned the phone on everything was working fine and all and like 15 minutes of me just watching YouTube it happened again and that’s when I started to panic. After that, none of my chargers wouldn’t work not even my new one I bought last week.

The only way I can charge my phone is by the wireless port thing. My phone works perfectly fine. It wasn’t restarted itself since then. But it won’t charge via USB. I wanted to let y’all know this and see if y’all could help me out before I call AT&T and they make me pay for repairs or even I knew phone lol. But anyway please help and thanks   — Erik

Solution: Hi Erik. The first thing that you can try is to connect your S6 to a computer to see if the microUSB port is defective or not. Make sure to check if it talks properly to a computer by allowing you to browse your files or move files from and to it. If you can do that, that means that there’s either a problem with the connector on the microUSB port that allows electricity to go to the battery, or that a software glitch is presently preventing proper charging. To fix the possible software issue, you can do two things — wipe the cache partition and perform a factory reset.

For reference, we include the specific steps how to do these procedures:

How to wipe the cache of a Galaxy S6 Edge

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

 

How to factory reset a Galaxy S6 Edge

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 locks up the screen when an icon is tapped

I just bought a Samsung Galaxy S6 and I have had it for about a month. I all of a sudden get this ghost icon that will not go away, it seems to be connected to the charge of the phone. if I touch it and it goes to the right and out of sight it locks the phone up. so I noticed that the charge was down to 70% so I charged the phone back up and about 3 minutes later I have my phone working again. I have experimented with this and it does this every time. if I leave the icon alone, my phone does just fine.

So don’t know where this has come from if I did something or I got if off my internet connection? can you help me out here?

Thanks for reading this email. — Bob

Solution: Hi Bob. We have no idea what that icon is either but what you can try to do is to do a factory reset (steps provided above). After that, observe the phone to see if that icon returns. It is important that you don’t install anything during the observation period. If the said icon doesn’t return, it was probably installed by one of your third party apps.

If the issue returns after you have installed all your old apps, that’s a strong indication that one of your apps is responsible for installing that icon. Try to uninstall apps until you have eliminated the source of the problem.

Problem #5: Galaxy S6 only plays videos in landscape mode

The landscape display of some video and pictures no longer works. My camera defaults to landscape or a horizontal view when I take pictures. While in Facebook if I turn my phone to see videos in the landscape mode it won’t work. Videos continue to be played in up and down vie. YouTube videos will play in landscape mode. Various other videos will walk not work in landscape position. I do have the auto feature clicked to rotate my phone.  I’ve hard started my phone and checked camera  options but nothing seems to help. Facebook videos, if I click on them, more often than not will freeze my phone. As well as not being able to rotate and watch them.

Thank you for any help. I’m not sure if these Pro lens are related but they seemed to be related to video and or camera I thought they may be. — Susan

Solution: Hi Susan. One of the third party apps may be at play here. Try booting your S6 in safe mode and observe how the stock video player plays any video. If the issue fails to occur in safe mode, that’s a clue that you have to start uninstalling apps until the problem is gone. To boot in safe mode, simply follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If you can’t restore the normal function of the camera and video players to normal this way, try to factory reset your S6 to see the difference.

Problem #6: Android Marshmallow causing problems on Galaxy S6

My new phone recently got the update for Marshmallow. Since upgrading to Marshmallow error popups have been showing up quite often (Google Services error, Gmail, Facebook, Messenger etc). Soon after the upgrade the errors occurred every few seconds. I ended up reinstalling Facebook, Messenger & they worked.

Recently installed a UFC game from Play Store. Since the install, all I’ve had is constant popup of errors 1 after the other & many are the same. So I’m guessing some processes are trying to start, not working causing the errors, then trying to start again.

Anyway, it came to a point where I couldn’t do anything on phone as I was constantly closing popups. Finally I decided to reboot. Now is the big problem. My phone gets stuck on logo screen & will not load. I’ve tried recovery mode, clear cache, factory reset etc & nothing has worked. Whatever I’ve tried, my phone freezes on logo screen & phone is useless. Hopefully there is a fix out there. — Lou

Solution: Hi Lou. How did you get the Marshmallow update? Was it pushed by your carrier via over-the-air update? If yes, wiping the cache partition and doing a factory reset should help you fix the popups.

However, if you manually flashed Android Marshmallow, this current version may still be buggy for your device. Your best choice is to re-flash the last firmware on your phone.

 


 

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