Archives for

slow charging issue

Galaxy S6 power button stopped working after an update, camera app keeps crashing, other issues

Hello Android community! Welcome to our new #GalaxyS6 article for the day. We hope that you’ll find our solutions helpful here but if you can’t find anything that can improve your Android situation, please continue to watch our for more similar posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge plus drains battery fast and overheats after it got wet

A month ago I dropped my Samsung Galaxy S6 Edge Plus (bought in Nov 2015) in water. It was working fine for 10 minutes then the screen went off but phone was still working. After 3 days (fell on a Saturday night, I went Tuesday evening) I took it to the service centre (took me 3 days as it was a long holiday and everything was shut). When the service guy plugged it into the charger it started but he went on to do a soft/hard reset. I’m not sure. It kept shutting down (he kept pressing the back button after restarting the phone). When I called the customer care, the person on the phone heard the whole thing and told me the LCD was damaged. But when I took the phone to the service center the guy at the front desk told me it was my mother board that was damaged. He told me it would cost me 17000 rupees and up depending ($250). I took the phone back since the engineer wasn’t in. I tried starting the phone myself (did a soft reset) it started but at 0%. So I charged the phone until 100%, then started it. Worked fine. It still works fine except for the following issues :

 

  • battery drains in 2 – 3 hours even if I don’t do much (battery usually use to last half a day)
  • phone gets hot at times ( did that a bit before too)
  • compass won’t calibrate in edge panel- does work (this never happened before)
  • screen won’t rotate to landscape (never happened before).

 

 My friends tell me to sell if off but it’s just 1.5 years old,  it’s a beautiful piece. Please help. — Aakrutie

Solution: Hi Aakrutie. Water damage can lead to all sorts of problems. If the attending technician said that there’s a motherboard issue, this may be the reason why you’re having the problems you listed  above. Unlike the Galaxy S7 and S8, your Galaxy S6 does not have water resistance protection so it’s very likely that some components may have stopped working properly at this time. Unfortunately, there’s really nothing much that you can do in a situation like this. You can’t obviously fix a hardware problem with a software tweak. There’s no amount of software troubleshooting that you can do to fix the issues above. You may be able to slow battery drain rate a little bit by doing some smart tips to reduce battery consumption but it’s definitely not a fix. You either have to have the phone repaired, or if possible replaced.

Problem 2: Galaxy S6 edge+ showing a black screen with white “x”

Hi. This week, I faced a problem with my S6 edge+. I tried to charge but after plugging in the cable, I got no notification/vibration saying it is charging. So after my battery drained, i couldn’t turn it on anymore. A couple of days passed and when I tried to charge it, it boot normally as nothing happened. But sometimes the screen goes totally black with an “X” to close the black screen. So after clicking on it I use my phone normally but my S6 doesn’t charge anymore. I have to restart the system and plug the cable before the black screen appears. I hard reseted it but the problem persists. What could the problem be? Thanks for your help. — Rotybr

Solution: Hi Rotybr. We’ve already addressed this issue in the past and in a lot of cases, the main cause is not really a software malfunction but rather an issue with the charging port. If you’ve already tried a factory reset without a positive result, that’s proof that this there’s a hardware problem somewhere.

The black screen with a white “x” at the edge is usually an indication that the system “detects” that a VR (virtual reality) device is connected. We know you’re only connecting a regular charger so there clearly is a malfunction there. To fix the issue, some users were successful in it after cleaning the microUSB port. That’s probably because dirt or corrosion may have set in and altered the contacts somehow. If cleaning won’t fix your issue though, we recommend that you have the device repaired or replaced.

Problem 3: Galaxy S6 battery drain, overheating, slow charging issues

Dear Droid guy. I’m having some trouble with my Samsung Galaxy S6. initially the device was overheating, charging very slowly and depleting very quickly. I received advice that the battery was too old, and got a new one (generic). Now when I try to charge my phone, it displays the “charging” symbol on the screen for about a second, then died, and it’s stuck in this cycle. I thought it might be a physical connection issue, but when turned on, the phone seems entirely functional. The new battery seemed to have solved the slow charging/power depletion/overheating issues. I have a creeping feeling it might be a software/firmware issue, and I wonder if you have encountered this before. Regards. — Will

Solution: Hi Will. The only software troubleshooting that you can do in this case are battery recalibration and factory reset. If the problem will remain after doing these two procedures, you should consider replacing the device due to unknown hardware issue.

Below are the steps on how to do each of them.

How to recalibrate the battery

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

How to factory reset a Galaxy S6

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 4: Galaxy S6 edge red LED remains even after the charger has been disconnected

My Galaxy S6 Edge Plus has been recently giving me a bit of trouble. After I connect the charger (phone would be on), and when I come back to check it later, the phone would have automatically switched off. The red light on top would just be there. Even after I disconnect the charger, the red light would still be there. I would only be able to switch on the phone after I do a series of shakes and pressing of both the volume button and lock button at the sides of the phone. Is there any specific reason as to why this is happening? If so, how can I prevent it in the future? — Jazz

Solution: Hi Jazz. This can be caused by a stuck hardware button (like the Power button), or an unknown hardware issue. Make sure to try doing the basic software troubleshooting first such as:

  1. cache partition cache,
  2. observing in safe mode, and
  3. factory reset.

All these three should address whatever software bug may be causing the problem (we doubt it’s a software bug though). Here are the steps on how to do them:

Cache partition wipe

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Boot to safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Charge the phone and observe how it works.

While your phone is in this mode, all third party apps and services will be prevented from running. If the charging issue won’t occur while your phone is in safe mode, one of the third party apps must be to blame.

Problem 5: Galaxy S6 camera app keeps crashing when using Pro mode

I’ve been having a problem with my camera since the last update in May. Every function of my camera application works but when I want to use the pro mode, the application stops and I need to restart the app. I’ve cleared my cache and data from the application and restarted my phone. I’ve also updated the system software to the newest version.        — Piko143

Solution: Hi Piko143. Try wiping the cache partition and see what happens from there. If the camera app continues to crash, wipe the phone back to its default state with factory reset. Check the steps above on how to do each procedure.

Problem 6: Galaxy S6 stuck in boot loop after an update

Hi. I have a Samsung S6 phone. Last night, it said it had an update. I agreed to update now. It went through its process and i didn’t take any notice of it as sometimes it takes a while. This morning it kept flashing that components won’t work… there is no space left, Telstra won’t work, etc. Now it keeps flashing SAMSUNG and occasionally the Telstra symbol. I can’t turn it off, on or anything. I have no idea what to do now.

I have tried to connect it to my laptop, but as it can’t turn on… the laptop won’t even recognize it. Any help would be appreciated.  Thanks. Leanne.

  1. I have just randomly picked the device and version as my device isn’t there and can’t tell what version as I can’t turn it on. — Billea007

Solution: Hi Billea007. Updates can sometimes go bad, especially if a device is not predisposed before the installation. There are so many possible points of failure in an Android environment so knowing what caused your problem in the first place is impossible. To try and fix the issue though, you can try the basic software solutions that we usually mention in our posts namely the cache partition wipe and factory reset. Make sure to refer to the steps above on how to do each one.

Problem 7: Galaxy S6 power button stopped working after an update

Hey good day. My issue is that the power button has stopped working since the last Samsung update was installed. Prior to about a week ago before the update the power button worked fine, my only use for it was to lock the phone. After the update, the button stopped working all together. it no longer locks the phone and i usually use it to screen shot, nothing. Now my battery has died, the phone is charging normally, and the screen lights up to show me the percentage charge, all good. But since the power button doesn’t work, how do i turn my phone back on. Regards. — S.Quash

Solution: Hi  S.Quash. We haven’t heard of this issue happening in other phones, even non-Samsung ones so it may be an isolated case. If you can’t turn the phone back on now, we’re afraid you’re going to need help from a professional to check the hardware first. In this kind of device, there’s really no way to turn the phone back on except by pressing the power button. Have the phone’s hardware checked by Samsung or by an independent service center. There are a number of websites that can provide you with a do-it-yourself guide on how to replace the power button but if ever the issue goes beyond the physical button itself, you may not be able to fix the problem yourself.

Problem 8: Galaxy S6 stopped working, won’t turn on, after it was accidentally dropped

Hello. I have an S6 that has been dropped a couple of times, and has a couple of cracks. Even though I have a dropped and cracked a few times, it was working perfectly fine. There wasn’t a single problem. Until one day, I was using my phone and my friend accidentally hit my arm, causing the my phone to fly across my classroom. (Yes this happened at school.) I quickly ran over to where my phone was, and picked it up. The cracks were bigger, and half of the screen was black. It was also making a ‘buzzing’ sound. Soon after, the screen went black. I tried turning my phone on but all I heard were vibrations and notifications, but the screen was still black. I tried a few methods like ‘waiting for GALAXY S6’ to appear, but it didn’t happen. Is there a way to fix it? Or is should I just go to a professional and fix it? Note: There wasn’t a SIM card. — Amy

Solution: Hi Amy. First of all, if your phone no longer turns back on after you dropped it, there’s very little to nothing that you can do. Obviously you can only perform software troubleshooting if the phone still shows signs of life like a LED light, vibration, or still receiving sound notifications.

If your phone does still turns on, or still shows signs of life, you should at least try to boot the phone to alternate modes. If you can manage to power the phone to any of the modes below, there’s a chance that you may be able to fix the issue yourself.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Secondly, yes you need to have the phone’s hardware checked if it won’t power back on. Like water damage, the unnecessary shock after dropping your phone can lead to all sorts of problems. If you want to get to the bottom of the problem, yes, let a professional do an assessment of the current state of the hardware.

Problem 9: Galaxy S6 fails to use Amazon Flex app, now won’t turn back on at all

Hi there! My daughter works part-time for Amazon and uses their app called “Amazon Flex” to scan/deliver a variety of packages to customers’ house. When she arrived at a designated customers’ address, she said that she scanned the bar code on the package. And all of sudden, Amazon app crashed and took her Galaxy S6 with it. Her phone just turned it off by itself. When she attempted to power it up, her phone was stuck in the logo screen and frozen. That being said, she tried to follow some of the remedies she found online and tried 2 of the following: Vol up, Home, Pwr key -> wipe cache partitiion -> reboot system now Vol up, Home, Pwr key -> wipe data/factory reset ->delete alluser data -> reboot system now (system displayed an error and it never successfully completed factory reset). Cannot figure out as to why even the factory reset fails. She said that the it was originally Verizon’s phone unlocked by Verizon, so that she may be able to use it for T-mobile. Right now, when power button is pressed, her phone is frozen up with its logo screen. Would you recommend any ways to revive her phone? Any advice would be greatly appreciated! — Kihwan

Solution: Hi Kihwan. If your phone won’t even complete a factory reset, there might be a serious problem causing it. Try to see if you can revive the phone by flashing the bootloader first and the firmware next. Flashing instructions vary by phone model so make sure to do some research on how to do it on this device.

For demonstration purposes, here are the general steps on how to flash a bootloader. The exact steps may be slightly different so try to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Samsung Galaxy S7 that’s not charging & other charging issues

It is important that your #Samsung Galaxy S7 (#GalaxyS7) is charging properly because if not, you won’t be able to use when it runs out of battery. We, however, have already received a few complaints from users whose brand new phones aren’t charging. Others reported theirs aren’t charging properly while some said their units won’t fast-charge at all.

Charging issues are among the most common problems reported by Galaxy device owners so we’re not really surprised to have received some messages about this kind of problem from early adopters of the new flagship device from Samsung.

As technicians, we already have our troubleshooting procedures that we follow when trying to fix problems we don’t know what the cause is. So, if you simply told us that your phone just stopped charging one day without apparent reason, then we suggest you follow our troubleshooting guide below.

However, for owners whose phones suffered liquid and physical damage, there’s no need to troubleshoot. Instead, bring your phone immediately to a technician and have it checked.

ALSO READSamsung Galaxy S7 Power Saving modes and how to extend its battery life

If you have other concerns, try to browse through our S7 troubleshooting page as we list down every problem we address each week. We may have already provided a solution to your problem so try to find issues that are similar to yours. You may also contact us directly by filling up our Android problems questionnaire. But please provide us with detailed information about your problem so we can help you better.

Basic Troubleshooting Guide for Galaxy S7 Not Charging Issue

For issues that have no apparent cause or reason why they occurred, we can’t guarantee a fix and that’s the reason why we need to troubleshoot. So, in this post, we’ll show you what to do if your Galaxy S7 stopped charging.

Step 1: Forced Reboot

If the problem occurred out of the blue without apparent reason, then there’s a chance the system crashed especially if the phone is unresponsive or turned off on its own and won’t respond when the power key is pressed.

The first and the safest thing you should do is this: press and hold both the Volume Down and the Power keys together for 7 to 10 seconds. If the device still has enough battery left and if we’re right about the system crash, then it should boot up normally once you’ve done the procedure successfully. After this, the device should charge normally using the original charger.

Step 2: Check the charger and the USB cable

Assuming the phone is responding well but won’t charge if plugged in, then the next thing you should do is check the power adapter and the cable that bridges the charger to the device. Here’s how…

Check the port on the charger and see if you can find something that obstructs the cable like dirt, lint or whatever it is that prevent good contact between receptors. Also, double check if there is a bent pin. If there is, you should be able to straighten it out using a pair of tweezers or even a toothpick for that matter.

Do the same thing to the cable only that you have to check both ends. As to the bent pins, if there’s one in the end that connects to the phone, you cannot possible straighten it out. So, in this case, you need to buy a new USB cable or a set of Samsung charger, which brings along the power adapter.

If the cable has a break, then you also need to buy one. Remember, the power cord is the only one that connects the charger to your phone, so without it or if it’s broken, naturally, the device won’t charge.

RELATED POSTHow to troubleshoot Samsung Galaxy S7 slow charging issue

Step 3: Check the USB port on your phone

Now that you’ve done the Forced Reboot and checked both the charger and cable but the device still refuses to charge, it’s time you checked its utility port. Try to see if there is also some lint or debris inside that obstructs the cable from making good contacts with the receptors. If there’s nothing in there, then proceed to the next step.

Step 4: Try using a different charger and/or cable

If you know someone who has the same phone as yours, try to borrow his/her charger (with the cable) and see if your phone charges and if so, then the problem was with your charger. You need to buy a new one.

However, if your phone still refuses to charge, then it’s possibly an issue with the battery or the phone itself.

Step 5: Try using a wireless charger

Just before you decided to send the phone for checkup, try using a wireless charger to charge it just to see if it takes in current through a different medium. If so, there’s a chance the problem with the USB port of your device and not the battery or a hardware problem.

In case the device won’t charge wireless, go see a technician about it, otherwise, try doing the next step just to probe further.

Step 6: Try holding the device at various angles while charging

Plug in the cable and try holding the phone at certain angles to see if it charges. If the USB port is loose, it’s just a matter of positioning the phone so the cable makes contacts with the receptors. You may also try to move the end of the cable that’s connected to the phone up and down or sideways. If at times the phone shows the charging icon, then it’s just a loose connection. Unfortunately, there’s nothing you can do about it than to let the technician handle it.

As far as troubleshooting the not charging icon is concerned, this is as far as you go. Your Galaxy S7 is still new and must still be within warranty. Opening will surely void the warranty.

Other Charging Problems with Galaxy S7

Now that I’ve shown you how to troubleshoot your phone that’s not charging, it’s time we jump into other charging problems you may encounter with your new device.

Galaxy S7 not charging properly

This case includes the device responding when the charger is connected but keeps disconnecting and reconnecting especially when moved or even slightly touched while charging. This behavior suggests that there’s a problem with the connection between the phone’s receptors and that of the cable’s.

You need to hold or position the device at a certain angle or make sure the cable is properly plugged into both the phone and the charger.

Galaxy S7 is charging very slowly

Considering the phone has a fast-charging feature, sometimes owners get annoyed if the phone charges normally (which may take an hour or two to complete) or charges slowly (which takes forever to finish or not at all).

If your phone is charging normally–not fast charging–and you have the feature enabled, then try turning off the screen. You may also check if it’s heating up because if so, that’s what prevents the fast-charge feature from working.

Another reason why the phone is charging slowly is when there are tons of apps running in the background. Others may suggest closing those apps but it would be a hassle especially if there are bunch of them, so I suggest that you boot your phone in safe mode if you want to continue using your phone while charging. Or, you may turn it off while being plugged.

Galaxy S7 drains its battery instead of charging

This is also one of the most common charging issues. The device is using the battery quicker than it could take in even if it’s plugged in. It’s another variation of “slow charging” issue only that it actually doesn’t charge but the cause may be the same–tons of apps running.

So, if you have this problem, you may boot in safe mode or turn your phone off while charging.

Galaxy S7 not fast charging via wired & wireless

First off, just make sure fast charging is enabled on both technologies. Unlike the previous Galaxies, the S7 and S7 Edge now have the toggle switch that allows owners to turn off the fast charging feature for both wired and wireless, although, by default it’s enabled.

One of the subtle reasons why the device won’t fast charge is when it’s heating up. So, make sure the device isn’t heating up while charging because if it is, turn it off and let it charge without power.

Galaxy S7 not charging after getting wet

Your phone is water-resistant, not waterproof. So, liquid can still get into it somehow. If your device stopped charging after it got wet, there’s a chance water was able to get in. In this case, don’t do any troubleshooting. Instead, turn off your device and don’t attempt to charge it again. Then, visit a tech and let him check it for you.

I hope that this troubleshooting guide as well as our recommendations to different charging problems may help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to troubleshoot your Samsung Galaxy S7 that doesn’t charge or charges very slow [Troubleshooting Guide]

Not charging and slow charging issues with the #Samsung Galaxy S7 (#GalaxyS7) are among the most common power-related problems reported to us by our readers. Any user can encounter this problem since the battery deteriorate over time but then again it would take at least a couple of years before it starts to show signs that it’s no longer functioning well.

galaxy-s7-wireless-charging

In this post, I have tackled these very issues. So, if you own a Galaxy S7 and are currently bugged by a charging problem, read on to see if one of the problems I addressed here applies to you. But please note that this is a troubleshooting guide and there’s no guaranteed fixj. While we offer safe troubleshooting procedures, things may happen unexpectedly due to human error so please proceed at your own risk.

If you have other concerns, however, make sure you drop by our S7 troubleshooting page for we have already addressed hundreds of problems with this phone. Try finding issues that are related to yours and use the solutions and troubleshooting guides we suggested. If they don’t work or if you need further assistance, you can always contact us by completing our Android issues questionnaire. Make sure you provide us with necessary information about the problem so that we can help you better.

Fix your Galaxy S7 that no longer charges when plugged in

Problem: It just started. My Galaxy S7 no longer charges when I connect my charger to it. I don’t have a clue what caused it or what the problem is let alone fix it. I am planning on bringing it back to the store but until then, if you can help me with it, then it would be a great help. Thank you!

Troubleshooting: There are several factors to consider about charging problem of your Galaxy S7 device. And it takes some time to determine the culprit, that is why it is important to have more patient. We can recommend several steps to determine the culprit. To start the search, follow the recommended steps below.

Step 1: Force Reboot the device

If this is the first time you experience this kind of problem, the device might be experiencing some kind of a system crash and it won’t respond when you press the power button. It happens when there is a software problem that affects your many of the services running in the background.

The very first thing that you should do is to simply turn off the device, when the device is completely off, do this: press and hold the Power Key and Volume up key for about 10 seconds, then release both keys. If the device will boot up normally, then try charging it and observe the device if there’s an indication that it is actually charging.

Step 2: Check the charger / cable

It is very important to check the device’s charger or cable if there are any damages or breaks of some sort. Like for example, if the cable got stretched out too much, there’s a possibility that the wires inside the cable are broken. Or it might be the charger itself, the one that is plugged into the wall socket, that has problem. You can try using your charger with other devices that is using the same kind of port and observe if they are charging, if they are then your charger has no problem at all.

Step 3: Try using a different charger

You can use another charger if there’s an extra or you can borrow the same kind of charger from others. By using a different charger you can easily determine if the problem is with the phone or the charger itself. If possible, you can also use the wireless charger because it does not have any cable connect to your device. If the device is charging using the wireless charger, then, at least, we know the phone is still capable of charging just not with a wired one.

Step 4: Check your phone’s charging port

To check your device charging port, you can try using a flashlight or go outside your house for brighter surrounding and look for something that is possibly causing the issue like molds, dust, or other materials. You can clear it using absorbent materials like cotton for moist or thin stick like toothpick for hard materials.

Once your done checking the port, you can try charging it again and observe the device for indication that it is charging. To know if it is charging, the battery level will be moving or if the device is turned off the default charging logo will be seen on the screen.

Just in case if the recommended troubleshooting steps above did not resolve the issue, bring the device to your local Samsung service center. The device might be experiencing a hardware issue and the charger port is needed to be replaced or you need a new charger.

Fix your Galaxy S7 that is charging very slow

Problem: Hi! I have a Samsung Galaxy S7 for several months now but I have taken care of it and it actually still looks like brand new. It was never dropped and I never used it underwater despite the fact that it is water resistant. However, in the last couple of days, it’s taking so long to charge its battery unlike before that it only needs a couple of hours to fully charge it. I have already tried leaving it for 5 hours and the battery is nowhere near 100% as it stayed in 69%. I noticed, however, that the battery goes down even when it’s plugged in. Can this be fixed?

Troubleshooting: Slow charging issue is one of the most common problems that Samsung users are always complaining about. There are several possibilities that the issue occurs on your phone as it might be caused by a firmware glitch, crashing third-party app, corrupt system update or even an incompatible charger. However, to narrow down the possibilities there are troubleshooting procedures that you can perform on your device to help you determine and fix the problem.

Step 1: Check the Power adapter and USB cable of the device

One of the main reasons that the Galaxy S7 is charging slowly is because the power adapter might be defective. So you need to verify that first, you can try charging your phone and wait if the notification message saying “Fast Charging is enabled”. If the message is not showing on the screen, and the phone device is still charging very slowly, then the power adapter may be defective.

However, there might also be a problem in the USB cable that makes your device charging abnormally. Another possibility is that the cable cannot carry the exact amount of electricity from the power supply and that’s the reason the device is charging slowly. You try using another USB cable to see if the device actually charges normally.

Step 2: Clean-up the charging port of the device

If the Power adapter and the USB cable are  fine, there is a possibility that the charging port of the phone is defective, corroded or something is blocking it. So, the best thing that you should do is to try checking the charging port debris, lint, dust and other corrosive materials. If there is, then try to clean it up and try charging again after doing so. If the device is still not charging properly, then try the next step.

Step 3: Boot your phone on Safe mode

Third-party apps might also the reason that the issue is happening on your phone. There are reports saying that to solve the issue you must close all apps running in the background because the more apps are running the faster the battery drains. So, in this situation booting your phone on Safe mode is the best thing to do.

This procedure will temporarily disable all third-party apps installed on your phone and only the pre-installed apps will run by default during boot up. To enable this mode, follow the steps below:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

However, while in this mode try to connect your device to the charger and observe if the problem is solved. If not, jump to the next procedure.

Step 4: Delete the system cache and try charging your phone again

This procedure is very effective especially after you did a firmware update on your Galaxy S7. One of the factors that the device is charging slowly it’s because the caches might have been corrupted. So, the next thing to do to try to fix the problem is to delete the cache stored on your device.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Now, after wiping the cache partition try charging your phone again and observe if the issue is still happening. If it’s still not fixed, perform the next procedure.

Step 5: Perform a Master reset on your phone

Since, you already performed some of the ways that will help you resolve the problem on your Galaxy S7 but none of them helped, then doing a reset is your last resort. But before doing the procedure make sure to backup all your important files because all of them will be deleted. To do the reset, follow these steps.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Should this procedure fail to solve the problem, then it’s time to try using a different charger or bring your device to the store and have it checked.

Relevant Galaxy S7 charging questions

Question: My Galaxy S7’s screen is blank so I thought it just ran out of battery. When I charge it, it doesn’t respond. How can I bring it back to life?

Answer: There’s no guarantee you can fix the problem as everything depends on how bad the problem is and what caused it. If it was caused by liquid or physical damage, most likely you need a tech’s help to determine if the phone can still be repaired. However, if the problem occurred without apparent reason, then it’s more likely just a system crash. You can fix it by simply pressing and holding the Volume Down and the Power keys together for 10 seconds. Given that the phone has enough battery, it should reboot. If it doesn’t, then you may also try using the troubleshooting procedures above.

Question: My Galaxy S7 is no longer fast charging, why is that?

Answer: Fast charging feature has some requirements like the screen should be turned off, the phone shouldn’t heat up, etc. But there’s one thing you can do that can ensure to make your device charge fast or enjoy the fast charging feature–turn it off while charging. I understand you may still want to use your phone while charging but if you really want the fast charging feature to work, then turn it off.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 edge won’t unlock after it was set to power saving mode, keeps restarting every few seconds, other issues

Hello and welcome to another #GalaxyS6 post! We bring you more S6 issues and solutions in this material so we hope that a lot of you will find it useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 won’t charge, won’t turn on, keeps rebooting by itself

It started by randomly restarting on its own. Then it started randomly powering off on its own. I would have to push power button to turn it back on. Then it got to where i would have to plug it in to a charger to get it to power back on. Then it got to where it had to be plugged into a Fast Charger in order for it to power back on. And sometimes will shut off as soon as unplugged. Sometimes when plugged into a charger, it will try to repeatedly power on by itself. Now you might get it to power on while plugged in if you are lucky.

I’ve tried everything- soft reset, hard reset, factory reset. I’ve even taken it apart and unplugged battery and anything else i could get to that had a plug-in. I didn’t see anything burnt on green board. Do you think i just need a new battery, or is it something more serious? I am not positive on which Android version it is using as i can’t get it to come on at the moment. — Jessica

Solution: Hi Jessica. Since you’ve already dismantled the phone and tried all software solutions without any positive result, the cause is most probably beyond the battery. Another common issue that shows symptoms like the one you’re getting is a bad power management integrated circuit (IC). This is the chip that usually fails first if the phone has been plugged in to the charger during high voltage power surge, or when there’s tiny power surges that happens for a long duration. The power IC is the chip responsible in regulating power coming from the battery and into other chips in the motherboard. If it doesn’t work properly, it can sometimes result to random reboot issue. In its worst case, a phone won’t even turn on at all. Checking the status of a power IC and other relevant components require a particular skill and special tools so we recommend that you let a professional do it for you. Only then will you know if a simple repair can fix the problem, or if a phone replacement is a more economical way to allow to you have a working device.

Problem 2: Galaxy S6 keeps restarting every few seconds

Hello. my phone keeps restarting on me. It will turn on and off on its own letting me use it for a few seconds, when it turns on until it restarts again. I’ve tried safe mode, wiping the cache, as well as putting the phone in AMOLED Photo mode, and nothing has worked. I really need this problem to stop because I am a songwriter and have a couple years of important notes on a particular app that I’m not sure could be recovered through the hard drive. I’m going to be getting a new phone soon anyway but need this one for the purpose of accessing these notes. Thank you. — Emery

Solution: Hi Emery. If you can’t make the random reboot problem stop by booting to safe mode, that only eliminates one of the few possible causes which is third party apps. Other potential reasons for your problem can be:

  • a software glitch
  • bad battery
  • or other motherboard-related issues like the one we briefly discuss above (malfunctioning power IC)

To check if it’s a software glitch, you must try a factory reset, which is out of the question at this time since you intend to recover important data. That leaves you without much choice. To see if it’s just a battery problem, we highly recommend that you let a professional replace it for you. If a new battery won’t help either, you’re out of luck.

Some users were known to have temporarily fixed their random reboot issues by keeping their phone connected to a charger. If you haven’t tried that, consider connecting it to a powered USB port of a computer. If your phone will stay powered on, you can then move your data over to said computer.

Problem 3: Galaxy S6 edge won’t turn on

Dear Team. I have a problem with my S6 edge since 2 days ago. I have left the phone on for the night, with a full battery. When i woke up, the phone was off with a blue LED. I plugged the phone in and started charging. When the battery charge was at 40%, i plugged the phone out and booted up. Everything was ok, but the battery showed 0%. After that, i connected it again and it showed me 0% during the charge. [Phone was off] I did it a couple of times, just to see if the battery really died or it just was a minor issue in Android. Well, unfortunately the problem still occurs. Just to acknowledge, sometimes the phone hangs very bad and the soft keys don’t work properly, even after a Smart Switch update from a custom ROM. I really want to get help if i can still save my phone or do i have to change the battery and so on. Please, respond quickly and thanks. — Kamil-kus12

Solution: Hi Kamil-kus12. We want to make it clear to you and to rest of our community members that if the phone fails to boot up, either in normal mode or in other modes (Recovery, Download, or Safe Mode), the cause of the problem is almost always bad hardware. Hardware-related issues like a malfunctioning battery or power IC can lead to the problem you’re experiencing. We strongly encourage you to try first all software solutions especially factory reset. If the problem remains, or the phone remains dead, you can assume that a hardware issue is at play. As mentioned above, you want to let a trained professional check the hardware for you.

We also suggest that you try to see if you can power on the phone to alternate modes. Here are the steps on how to do each of them:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Cannot create a backup of SMS from Galaxy S6

Hi. A few weeks ago I used an app that I’ve used in the past to email my texts to my email account. I downloaded the messages, and while I was looking through them I noticed there were a lot missing. Hoping to find another program/app to view my messages and print them from my computer, I began my search. I’ve tried different messaging apps, backup apps, backup and restore apps, different backup and restore software, I’ve tried mobiledit, backuptrans, and a few other types of software that’s for recovering text messages, and another that’s supposed to be able to extract your information by rooting, then unrooting your phone. None of these have worked. It seems that the only place I am able to view all of my text messages is from my default app.

I’ve been in contact with a group of customer service reps from one of the apps that I tried. They couldn’t figure out why their app was unable to show all of my messages either. They said that “my default messaging app is not storing my messages correctly.” I’m trying to do this for court. I’m not a lawyer, this is for a personal family court matter, which is making me extremely desperate to find out and fix whatever is wrong. I was nervous to see that messages were missing, but hearing that the messages are not storing correctly, I’m extremely freaked out! I’m assuming that unless I keep this phone forever, I will eventually lose those messages..since there’s no way to save all of the messages. I’m hoping you might be able to help me..please! I truly appreciate any information you might be able to pass on to me. — Jmieann116

Solution: Hi Jmieann116. If you are positive that ALL of these messages are stored in the default messaging app, we suggest that you try Samsung’s Smart Switch app to back your messages up. We recommend that you use Smart Switch to store everything in a computer so you can simply restore your messages and other settings like apps to another Samsung device in the future.

Keep in mind that some of your SMS may be kept in your SIM card’s inbox (if you’re in a GSM network) so make sure to check that too. A SIM card’s inbox is very limited though so it can only hold a handful of messages at a time.

Should you need important SMS for legal purposes, consider reaching out to your carrier to see if they can give you copies of those missing messages in your phone.

Problem 5: Galaxy S6 loses battery power fast, charges very slowly

So, I’ve been having this issue with the Samsung Galaxy S6 for a long time. Here’s how it goes: it takes a very long time to charge, around 6 hours to a full charge. That is with the original charger. I tried several different cords and wall adapters, however none helped me fix the issue. I cleaned the charging port very carefully, but it did not help either. Also, I’m having issues with battery life. It does not last 2 hours of regular use with the screen on. I tried doing software troubleshooting but it didn’t work. So my phone takes huge amounts of time to charge up and the battery discharges at an unreasonable quick time. I hope you guys can help me figure out what’s the main issue and then I can take it to a repair place. They could not tell me what the problem was, so I couldn’t manage to fix it yet. Thanks a lot in advance. — Marco

Solution: Hi Marco. Android troubleshooting is simple — if you’ve already exhausted the usual software solutions like observing the phone in safe mode, installation of app or Android updates, and factory reset, the most likely cause must be hardware-related. Knowing the main cause of the problem though is difficult unless the hardware is physically checked. We can’t possibly know what the problem is given how little information we’re getting from you. It’s not your fault though. Even if you can provide more details, we doubt we’ll come close to identifying the culprit still. As mentioned, only after the hardware is checked physically will you get more information about the problem. It may be a battery issue, or something else in the motherboard.

Problem 6: Galaxy S6 from Korea won’t connect to Optus network in Australia

Hi. I purchased a used Samsung S6 over the Internet. It was sent from Asia (possibly South Korea). It works great except I cannot connect to 4G (my provider is Optus Australia). My wife has the same phone and provider yet has no issues. One thing I have noticed is when I check my mobile network settings, and select ‘network mode’ I have only 2 options. The first is “Use LTE when available” and the second is “3G only”. I do not have the 4G option similarly to my wife. Could this be because the phone is not compatible with the 4G bandwidth – as suggested by my local Optus in store customer service rep? Any help would be greatly appreciated before I throw this phone in the bin! Cheers. — Damo

Solution: Hi Damo. South Korean networks use CDMA technology so if you’re correct and the phone came from one of the networks there, there may be a compatibility issue with your current network’s protocol. If we are not mistaken, Optus Australia uses GSM protocol, which can be the main reason for the absence of 4G network as an option.

Another possible reason may be hardware incompatibility. This means that the operating frequency (or radio) that the device supports is different from the frequencies Optus is using. Try to do some research about your phone by searching for the frequencies it supports. Make sure to search for information about it using the phone model usually seen on the back cover, or under Settings>About device.

If you can’t seem to find your way in your research, contact your carrier to see what are the possible causes to the problem. Be sure to mention that the phone may not be compatible so they can look at this angle.

Problem 7: Galaxy S6 overheating and draining battery fast

Samsung S6 duos overheating and draining battery. I’ve tried rebooting, uninstalling several apps, wiping cache. Running in airplane mode has helped so far so the phone stays up without draining too fast but still drains at a faster pace than usual. Phone has been running fine with 2 SIM cards from Nigeria. Trouble started when i came to the US and switched one out for a US SIM card. Now the same happens when i switch back. I’ve since installed an upgrade while in airplane mode as well but no luck. Battery does not last an hour and phone gets too hot to touch! On the power button side. Please help! — Tjsmart

Solution: Hi Tjsmart. Do a factory reset and see what happens. This is an important first step for this case so you’ll know if the problems (battery drain and overheating) are due to apps and/or software, or if there’s bad hardware, possibly bad battery, involved. If the problem remains after a factory reset and without apps and updates installed, you can bet hardware malfunction is to blame.

Below are the steps on how to factory reset your S6:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 8: Galaxy S6 edge won’t unlock after it was set to power saving mode

Hi there. I have put my S6 edge in power saving mode two days ago and since then it does not take my lock screen password, nor does it give me the option of finger print password. I have had the same password for 2 years now, so I am sure it is not because of a wrong password typo thing. I read multiple times that after typing in wrong password it eventually will give you the option to unlock it with a google account. However, it only continually says try in 29 sec again. I already tried rebooting in safe mode, that did not do the trick either. Do you have a suggestion on how to be able to unlock it with a google account or any other suggestions? I unfortunately do not have a samsung account. I hate to do a factory reset since I of course, did not save any data. Thank you so much PS: IM NOT SURE WHAT ANDROID VERSION I HAVE ON MY PHONE. — Ramona

Solution: Hi Ramona. The only other way to gain access to your phone without using a Google account or Android Device Manager (ADM) is factory reset.

Keep in mind though that if you did register a Google account in this phone before, you’ll also be prompted to enter your Google account credentials by Factory Reset Protection. If you can’t enter the correct Google username and password after that, you won’t be able to factory reset the phone at all.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 mobile data connection is intermittent, won’t send/receive MMS, other issues

Welcome to our first #GalaxyS5 post for 2017! One of the issues we cover for you today has something to do with intermittent mobile data issue. We hope that our suggestions for every problem will help not just the users mentioned here today but other Android users as well. Don’t forget to visit our main Galaxy S5 troubleshooting page should you not find anything useful in this post.

Below are the topics we discuss in this material:

  1. Galaxy S5 charges very slow
  2. Galaxy S5 mini stuck in Samsung logo screen after updating to Marshmallow
  3. Galaxy S5 mobile data not working | Galaxy S5 won’t send/receive MMS
  4. Galaxy S5 mobile data connection is intermittent
  5. Verizon Galaxy S5 no longer connects to Straight Talk mobile data after an update
  6. Galaxy S5 takes screenshots of games but photos can’t be found

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 charges very slow

I currently own a Galaxy S5. Tonight i was holding it and it made the noise the phone makes when you plug a charger in, but I was not using a cord at all. I went to plug it into the charger (not the original) and it charged for a second and then it kept flashing and then eventually, the phone showed a “please use original charger” flag. I then found the original charger (that hasn’t completely charged correctly for some time. The phone showed the same message. I then proceeded to try 3 other chargers, one original from another Galaxy and one that was just a compatible Samsung charger, but none worked.  Then i took the battery out, numerous times and still nothing. i then took the battery out for a few seconds and re-placed it and then put the phone on airplane mode. The phone seems to be charging, but it’s very slow. Please don’t tell me I will need a new phone!!! Thank you. — Adrianne

Solution: Hi Adrianne. For an issue like yours, the most effective solution is almost always to get a replacement phone. The symptoms you describe are consistent with a malfunctioning charging port. To check if it’s indeed a hardware issue and not a software one, you must try to factory reset the device. If the cause of the problem is on operating system or apps level, factory reset should fix the problem, as the phone should charge normally right after the reset. If nothing changes though, there’s only one thing to blame — a bad charging port. Try cleaning the charging port with compressed air. Try to avoid poking the inside of the port to prevent breaking or bending possibly unaligned pins. Before using compressed air, try to use bright lighting and, if possible, magnification to look inside the port. If you’re lucky, removing a foreign object like lint or dust inside may bring back the normal functionality of the port.

Charging ports are usually one of the first hardware components that fail due to general wear and tear such as plugging and unplugging, mishandling of the device, corrosion, internal damage, and bending of metal contacts. Usually, a bad charging port is accompanied by overheating so if the charging port area heats up abnormally while charging, you can almost certainly assume that bad hardware is to blame. If you don’t have the knowledge and tools to perform a charging port replacement, your only choice in the matter is either repair or replacement. If you have access to a nearby Samsung service center, be sure to bring the device there. Otherwise, simply let a professional take a look at the said component so he/she can assess if it can be fixed or not.

For reference, below are the steps on how to factory reset your phone:

  1. Power down the Galaxy S5.
  2. Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  3. Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  4. Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  5. Use the Power button to select Reboot system now.
  6. When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 mini stuck in Samsung logo screen after updating to Marshmallow

Hi. I have a mini S5 which i bought 2 years ago. Yesterday i got to upgrade my software version to Marshmallow. After an hour when i came back to see if it’s completed i noticed it was turned off and every time i was pressing the switch button only a small LED light at the top of my phone was showing. When i put it to charge my battery was low. After it charged i tried to switch it on but it was stuck and showed only the Samsung logo. I let it for a while but again my battery was low. After numerous tries i pressed the power on and volume down button but is asked for the custom OS warning which says a custom OS can cause critical problems. Please help me if you can. — Yash

Solution: Hi Yash. How did you get the Marshmallow update? Is it via over-the-air (OTA), or by manual flashing? If it’s the former, you must try to fix the software via Smart Switch emergency recovery tool, or with the help of Samsung Kies software. Both of these apps are provided by Samsung so simply install them in a computer and see which of them will work. If nothing changes after trying both of them, you must let your carrier know about the problem. You can also try to boot the phone to recovery mode so you can wipe the cache partition and factory reset. Here’s how to boot your phone to recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you tried to update the software via Odin mode, then the main reason for the problem may be an incorrect firmware or a step that you didn’t do right. Make sure that you use the correct firmware next time and follow the steps properly.

Problem #3: Galaxy S5 mobile data not working | Galaxy S5 won’t send/receive MMS

My Samsung Galaxy S5, ever since it updated, has been running slower. But my two major issues are:

  • it doesn’t allow me to send or receive any picture messages
  • it also doesn’t allow my mobile data to kick in while I’m not around wifi

It’s very frustrating. I have Google how to fix everything. it tells me to do it’s on already. How do I fixed these major issues I’m having? My plan is unlimited Internet so I know I should have mobile data when not around wifi but it won’t kick in. Please help me with these two major issues. I want to be able to send pictures, throw text messaging and can’t send or receive. It just keeps trying or keeps saying download. Please email me back  the solutions to these issues. Thank you. — Lilprincess6790

Solution: Hi Lilprincess6790. first of all, we want to make it a point that our blog does not send solutions to emails of those who ask assistance from us. We want to make our suggestions public so we apologize if you won’t receive any email from us. We do hope that you’ll find this post relevant at this time.

Secondly, your problem appears an account issue (with your wireless carrier) more than a phone problem. Sending and receiving of MMS won’t work unless mobile data on your phone is working. If you are in a GSM network, try to insert your SIM card to a known, working phone to see if mobile data is working or not. This is the only way to check on your end if the service is still active on your account. If mobile data remains non-functional in a second phone, contact your wireless carrier so they can assist you. We can’t do anything about a mobile data connection problem when the cause of the issue is due to billing or account problem.

Problem #4:  Galaxy S5 mobile data connection is intermittent

Hello. Got an issue with my Galaxy S5 for a week now. It is starting to get on my nerves. 🙂

Mobile internet works for few seconds then stops working and resumes again between 30 – 180 seconds. Sometimes I have to wait even more, but working internet last just for a few seconds. Reception is fine, no changes there. it shows data connection, when internet stops I see only arrow representing upload lit up, not flickering. Using Viber, Skype, just trying to browse news has become annoying. Since i have to wait for those “online” intervals. Now here is what i tried and what I didn’t. Got new configuration messages installed, rebooted, no help. Deleted configurations from phone, installed again, no help. Haven’t tried to put my SIM card to new phone (unable at the moment), so maybe it is the phone or SIM card (hopefully, it is easy to replace). As soon as i have time i will backup my phone reset to factory settings, install latest update to Android (still on Lollipop). Thanks. — Miki

Solution: Hi Miki. Aside from your plan to factory reset the device and try the SIM card to another phone, we also suggest that you contact your wireless carrier so they’ll know about the issue. There may be an on-going issue in the area affecting some of their subscribers so telling them about your problem should help them assist you more effectively. There’s really nothing much that we can tell you on what to do as issues like yours are better handled by carriers.

In case the issue is due to a third party app, you can observe the phone while it’s in safe mode. Safe mode blocks third party apps and services so if the issue won’t occur, that’s proof that our hunch is correct. Safe mode won’t help you identify the culprit though so you must invest some time narrowing down the possible causes. Below are the steps on how to boot the phone to safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #5: Verizon Galaxy S5 no longer connects to Straight Talk mobile data after an update

Hi! Love your site, loads of good info. My issue is as follows. I bought a Samsung Galaxy S5 used and bought an accompanying “bring your own phone” package. Everything set up fine and I used it for several months. Recently there was a software update available which I started. There was a problem and the phone ended up getting turned off. The update was then failed and the phone would then only show me the screen saying that the update had failed and I needed to run the Verizon Software Upgrade Assistant (the repair portion) to repair the phone and finish the update. After a few failed attempts, the repair assistant finally worked overnight while I was sleeping. The phone was usable again. It sent and received texts and calls and hooked up to wifi fine but will not connect to the internet via data. When I go to look at the APN it shows VZWINTERNET and only that one. Doesn’t give me the option to add others either (plus sign is gray and unclickable). So I tried having Straight Talk update my APN and data settings but it shows up as an incompatible SIM, even though it is absolutely the same Straight Talk SIM I’ve had and was working. Did the repair assistant mess up my SIM? Is there any way to fix it or do I now need a new SIM? Thank you in advance for your consideration. — J. Scott

Solution: Hi J. Scott. We don’t think it’s the SIM card that’s messed up. The Verizon software assistant must have reconfigured the device’s firmware, erasing non-Verizon settings and restoring the default factory settings. Try bringing the phone to a shop that’s equipped with more advanced software so they can manually change some network settings. Alternatively, try to contact the original owner of the device and ask for instructions how the device became compatible with your current carrier. Keep in mind that reconfiguration of a CDMA phone like your S5 from Verizon is not straightforward. Most of the time, special software that require rooting the device may be needed to make a CDMA phone work in another network. We don’t have the knowledge or the tools to do the job so try to do some research when you have the time.

The usual dose of software troubleshooting such as wiping the cache partition and factory reset won’t help in this situation.

Problem #6: Galaxy S5 takes screenshots of games but photos can’t be found

Hello! I’m having a problem with my S5 and would love some insight on how to fix it or even an explanation on why it does it. I’ve had my S5 for almost a year now and until recently I was unaware that it takes screenshots/pictures of the games I have downloaded on my phone.  I recently started taking my phone to Walmart to use the Kiosk to print photos from my phone. When I plug my phone into the machine, it says 1200+ files found. I have around 800 pictures so I couldn’t understand where the extra pictures came from. When they load on the screen, more than half are screenshots of advertisements I’ve watched or screenshots of games I play. There are so many and it’s now taken up so much memory that I can’t download any apps or take any more pictures.  When I look for them on my phone to delete, I can only find the pictures I’ve taken. Where are these snaps going and how do I delete them? I just had a baby and can’t save any pics or videos because the stupid  memory is full of crap!  I hope you can understand my problem and give me some advice. Thank you for your time. — Heather

Solution: Hi Heather. If you can’t find the screenshots in the Gallery app, then they must be kept somewhere by the app that took them. Try using the pre-installed My Files app from Samsung to search every nook and cranny in your phone’s directory. We can’t tell you where to start because we are not aware of any app (malicious or not) that does this thing. If you want to get to the bottom of the problem, we suggest that you back everything up first with the help of Samsung Smart Switch app. Simply install the said app on your computer, then connect your phone to it via USB cable. Smart Switch will give you an option what files to transfer to your PC so you can either have everything moved or only a select few. Once you’ve created your back up, you can then factory reset your phone to wipe everything. Here’s how to do that:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Once the phone has been factory reset, connect the phone to your computer again and restore your back up. Be careful not to install all your apps though. You have to filter every app you want to install as one of them is culprit. Make sure that you only install the ones you are familiar of. Try not to install back apps you don’t need at all. If the problem will return after a factory reset, that means that you simply re-introduced the app to your device. It’s up to you on how to identify which of them is the problem.

 

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to Galaxy S5 slow charging issue, can’t send SMS to one contact, other issues

Hello everyone. Welcome to another post that brings you more #GalaxyS5 issues and solutions. We hope that this material will become another good reference for those looking to fix their own S5 issues. If you don’t find anything useful here, make sure that you visit our main Galaxy S5 troubleshooting page.

For now, here are the topics contained in this post today:

  1. Galaxy S5 showing Error Code: 555 in system update menu
  2. Solutions to Galaxy S5 slow charging issue
  3. Galaxy S5 can’t send SMS to one contact
  4. Apps stored in Galaxy S5 SD card keep disappearing
  5. Galaxy S5 wifi connection is very slow
  6. Galaxy S5 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 showing Error Code: 555 in system update menu

For over a year and half I have been receiving this message when I go to my system updates app/window: “Last system Update: Software not updated to G900VVRU2BOE1 Failed: Jul 8, 2015 at 04:30 Error Code: 555.”

When looking at the Software update history from within system updates it says: “Software updated to G900VVRU1BOC4  Apr 25, 2015 at 08:35” For the longest time if selected for it to check for system updates, it would simply give me a message indicating that no update was necessary at that time. Since I was happy with how it was running, I didn’t care so much and left it at that.

Recently with the release of Nougat (7.0), I figured I should at least update to Marshmallow. So I did. I had to use Samsung (Kies?) desktop app and download the software from Verizon. The installation went smoothly and the phone works well. The issue I’m having is that the status hasn’t changed when I go to the system updates app/window. It still shows the exact same messages I listed above even though if I go to About Phone the status is correct and shows version 6.0.1 and BB version G900VVRS2DQA1. Any suggestions? — Cisco

Solution: Hi Cisco. It’s our first time to encounter this issue and we haven’t received the same or similar complaints from other users so this may be an isolated case. There’s obviously no official troubleshooting for it so we suggest that you do basic software troubleshooting.

The first step that you want to do here is the cache partition wipe. The error may be due to an old or outdated system cache. Below are the steps on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should nothing change and the error remains after wiping the cache partition, you can also try the good old factory reset solution. This will wipe everything on your phone and revert all software settings to default so it’s an effective solution for this type of issue. Just make sure to back your data before proceeding. Below are the steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Solutions to Galaxy S5 slow charging issue

I have a Samsung galaxy S5. My issue is with the phone charging. If I plug it in it will charge but very very slowly. Left it on the charger all night got up to about 60%. It does say it is charging when I plug it in and it seems to charge steadily, just at an incredibly slow pace.

Also, if I have it plugged in and start using the phone, the battery power will go down even with it charging. I have done a factory reset and purchased a new battery. I took it to AT&T and they used compressed air to clean out the charging port. Still nothing. They tried to run a diagnostic on it but it would not connect to their system. Kept saying it couldn’t find device. But it would charge or at least register as charging when it was connected with their system, but again incredibly slowly. I have tried multiple chargers as well. This issue came on suddenly, basically fine one day, bad the next. I was having an issue with the phone itself turning on and off and not accepting a charge at times, that was before the reset and new battery however. It seems like the only issue is with the charging/fast draining. Sorry for the long message just figured more info is better then less. — Tbarnesenviro

Solution: Hi Tbarnesenviro. There are a number of things that can cause an issue like this so you want to address each one first. Causes for slow charging issue includes but are not limited to:

  • corrupted system cache,
  • unknown software glitch,
  • too many installed apps running in the background,
  • malware
  • damaged charging port
  • bad battery
  • unknown motherboard issue

To address the first and second possible causes, a factory reset must be done. Since nothing changed after the phone was wiped, the next possibility that you must deal with is the issue about the number of apps. Factory reset becomes useless if the cause of the problem is due to a lot of apps and services running at the same time while charging. These are a few approaches that you can take to address it if that’s the case:

Deal with them head on by manually forcing all apps to hibernate. Apps that are in the state of hibernation or “deep sleep” cannot run and help drain battery power so it should be your first aim, especially if you don’t intend to uninstall anything. There are a number of third party apps that can help you make other apps hibernate but we recommend Greenify. Just head over to Google Play Store and install it and make sure that all apps are in hibernation mode when you’re charging.

Boot the phone to safe mode during charging sessions. Another approach that you can take is by simply booting the phone to safe mode while you’re topping up the battery. Safe mode prevents third party apps and services from loading. This won’t affect pre-installed apps though (and trust us, there are many official apps that can help drain battery faster too), so you want to use this approach only if you are convinced that one of the third party apps is problematic. To boot in safe mode, kindly do these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Identify and uninstall problematic apps. Should the phone charge normally while it’s on safe mode, that’s a clear sign that one of the apps is to blame. Safe mode won’t help you identify the particular app though so you want so you need to remove apps individually and observe the phone after every uninstall to do that. Keep in mind that not all apps are created equal. Some may be properly configured to work in a particular phone model while another may be not. Due to the huge number of Android phones, not all developers have enough resources to test their products on all phones. An app may work flawlessly on a Galaxy S6 while it may do quite the opposite when installed on a Galaxy S5. Although Google provides tips to developers on how to make apps light on the battery, not all developers follow them, resulting to an issue like yours. If you have installed an app that hogs battery power, removing it may be the only solution.

Install system and app updates. Sometimes, the most effective solution is also the simplest. Installing updates can sometimes fix power issues so make sure that you don’t skip it.

Problem #3: Galaxy S5 can’t send SMS to one contact

Hey there! So I have just recently updated the software on my phone on 1/31/17. Today for some reason when I try to send text messages to people they are all sending with the exception of one person who I text the most. There is also a red border around the screen when I open his text page or whatever it’s called lol and I have tried to change the border. It will change for like a second then go red again.

Anyway I’ve tried restarting and also removing the battery for about 10 minutes and doing pretty much what you’ve written about the soft reset and I’ve also deleted the conversation in case it was a space issue. I can’t figure it out for the life of me because I have searched settings and also tried to edit his contact information thinking maybe something was clicked, I really have no clue. Do you guys have any idea of what this could be? Thank you for any help you can give 🙂 — Marlana

Solution: Hi Marlana. The first step that you need to do is to find out if this problem is caused by the messaging app you’re using or not. You can do that by wiping the app’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

NOTE: Wiping your messaging app’s data will result to the loss of your conversation threads. Make sure that you back them up first before you proceed.

If the deletion of the app’s cache and data won’t resolve anything, the next step is to verify if you can send an SMS to the said contact on another device. If you are in a GSM network, insert your SIM card to another phone and send a test message to the contact in question. If that won’t work either, contact your wireless carrier and ask for more assistance. On the other hand, if you can send an SMS to the contact fine on another phone, continue troubleshooting your phone by doing a factory reset.

Problem #4: Apps stored in Galaxy S5 SD card keep disappearing

Hi, I have an S5 and a 32GB Samsung SD card. I’ve replaced the battery with a Duracell battery from Batteries plus store. I don’t think I have the latest update on my phone because of the lack of memory space. My phone is constantly freezing up, so I close all apps, and try again. It’s mainly the Facebook messenger that freezes the most, but lately all apps have started freezing up. I am constantly restarting my phone.

Well, the newest issue is the SD card isn’t booting up. Since last night my phone got really hot, and the apps on the SD card disappeared from my phone. I could go to Google play store and open them from there. But they weren’t showing up on my phone at all. I tried unmounting SD card, and mounting it again, then turned off phone, took SD card out, battery out, and inserted them back. After a few times, of the off and taking SD card out, they finally came back. The next day (today) my phone started freezing again so I restarted it, and the apps on SD card disappeared again. I took out SD card, reinserted it, and only half came back. I repeated process, and they disappeared again. ..gives me the ghost image of the app, but says the app isn’t installed. But I can get to them through the Google play store and open them up through that. Any suggestions on the problem? — Skybny003

Solution: Hi Skybny003. Keep in mind that if an Android phone is low on space in its primary storage device, other apps may not load and the phone can suffer from slow performance issue. To be safe, you have to make sure that there’s a remaining 1GB of primary storage left to allow the system to create a cache when apps are running. There’s no exact science how much storage space is necessary for cases like this because each app can demand for storage resource differently. To clear up space on your phone, we suggest that you delete music, photos and videos from it and move them to another device or to a cloud service like Google Drive. If you have enough space on the SD card, you can also try to them there. Once you’ve done that, observe how the phone works.

If the issue continues even after you’ve freed enough space, try wiping the phone’s system cache next. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache, you can also try to reformat the SD card using your phone. This will ensure that the SD card is working fine.

Problem #5: Galaxy S5 wifi connection is very slow

Hi. I have one of our Samsung Galaxy S5 devices with a wifi problem. This is one of 150 devices we have within the organization. There is a problem with the wifi, where the speed (on the rare occasion that it can download anything) is painfully slow. I had the phone in to configure it for another user, so I go through the usual routing of wiping and setting up. I factory reset the device, and noticed it requested an OS update. So I connected it to one of the wifi connections we have and tried to let it update. I tried for almost a whole day! With the stopping & starting, I managed to download about 36MB of 892Mb and gave up. I then let it update over the mobile network (4G) which did it all in about 10 minutes. It then did another update, so I had hoped that would have sorted the wifi, but it didn’t.

Our wifi is a good connection, we have a 10MB leades line and every other wifi device works perfectly on it. This faulty device had no trouble finding & connecting to the wifi (10 feet away), but actual download speed is the issue. For example, the page: google.co.uk has about 8 attempts to load it, and the attempt that works takes about 2 minutes on wifi, but on mobile data, it is instant. If I continue to use this on mobile data, it is very expensive. I’ve checked all the settings may times, and have now done 3 factory resets, and also tried in safe mode. There are currently no apps running, and no software added. I even always skip all installs of Dropbox etc, etc of all programs on a rebuild. I’ve done this thousands of times on many devices (I’m the ‘IT’ guy here) Can you help please? — Larry

Solution: Hi Larry. We don’t know the full history of that device so we can’t really say for sure if this is a software or a hardware problem. Like any other Android issue though, the general rule in dealing with this one is simple — if no software solution fixed it, the problem must be bad hardware. Before you consider repair or replacement, we suggest that you try to manually flash older stock ROM to it to see if that will make any difference. There may be an issue with the phone’s baseband version so reverting it back to its older firmware may also change the baseband to its working state.

Problem #6: Galaxy S5 won’t turn on

Hello, I am seeking help for my friend in which they have a Samsung Galaxy S5 phone with T-Mobile that is not working. Basically my friend’s dad passed away in July from cancer and they kept that phone open/turned on periodically, in which this is the one that is having problems.

Obviously there is really no need to have that phone but the personal value is indescribable in that it still has texts/pictures saved on the phone. In addition, they do periodically turn on the phone to see if there are any new messages from people who might not have gotten the sadden news.

Anyway, the last time they were able to turn on the phone was probably last month. Unfortunately the most recent time the phone would not turn on. Thinking it might be that the battery was dead, they tried to charge it but nothing happened. Also they tried switching the battery but nothing worked. When switching the battery with another one, it charges fine on the other and placing a charged battery in doesn’t change anything. The phone just won’t turn on. Again, this is an outdated model and has no real use but the sentimental value of retrieving those memories of their dad is something you want to be able to do. If there is anyway you would be able to help, I’m sure that they would greatly appreciate it. Finding a way to get the phone to turn on and having all that phone data intact is something important that they are looking for. Please contact via email. Thanks. — John

Solution: Hi John. We don’t respond to emails so we hope you’ll find this post in time.

Frankly, average users don’t have much option for an issue like this because most of the time, malfunctioning hardware is the culprit. In some cases, a faulty power button may prevent a phone from turning on while in others, it can be something more serious, like a motherboard failure. The Galaxy S5 is not shock- and water-proof so it was accidentally dropped or exposed to water before, the motherboard may have simply died after some time. That means there’s a very slim chance that you will be able to recover user data from it as Nand chip or phone’s memory needs power and a functioning operating system to be accessed. T

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
  7. to see if the phone can still boot up to other modes, try to do the steps below:

Remember, if the phone remains unresponsive and doesn’t display signs that it’s booting up like a vibration during restart, LED light on top, or make any sound notification, you need professional help to check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix firmware / system related issues with Samsung Galaxy S6 that occur after Marshmallow

  • Learn how to troubleshoot your #Samsung Galaxy S6 (#GalaxyS6) whose Google Voice command feature stopped working after the #Marshmallow update.
  • What to do about your phone that doesn’t recognize the charger when plugged in as well as the white cross other charging issue.
  • Know more about an issue involving the S6 that got soft-bricked after the user flashed a custom ROM and can’t re-flash the stock firmware back.
  • What you need to do if your phone takes forever to load webpages and Google to search.
  • Troubleshoot a slow charging issue with the Galaxy S6.
  • Learn what to do if your phone plays the notification sound even if there are no new notifications. Owner it’s not the Notification reminder and it occurred after an update.

Samsung-Galaxy-S6-firmware-system-issues

Apart from the power-related issues we received from Samsung Galaxy S6 owners, there are other issues that may also seem very common especially after the Marshmallow update like some features don’t work anymore, the phone can’t recognize being plugged in, soft-bricking problems after flashing ROMs, slow charging and browsing issues.

Continue reading to learn more about these problems as I have tackled them below. I also provided some things you could do to troubleshoot it on your own. Just don’t go overboard by messing the firmware or the hardware of your device because if you do that, the warranty might be voided and you may end up buying a new unit if the problems go beyond the capabilities of the technician.

If you have other concerns, though, visit our S6 troubleshooting page and browse through the problems listed there. Find issues that are similar to yours and feel free to use the solutions and troubleshooting procedures we recommended. You may also contact us by completing our Android problems questionnaire.

Q: “Updated to Marshmallow yesterday:  DISASTER.  My voice commands using google no longer work.  I drive all day and I could always say “navigate to 123 Main St” and google would get it 80% of the time, and start giving me driving directions.  Now I just see a screen with the google dots waving, and a “listening” message.  My new contacts entered on my desktop are not transferring to my phone.  My speed dial app (3rd party) has quit working…and I have an entire page of one-touch speed dial icons that are essential to me….all dead now.  (There was a perfect widget for this with the S5….why doesn’t Samsung bring that back….would be a useful update!)  Thanks for any help.

A: Firmware updates don’t always work like a charm and yours are just some issues any Galaxy S6 owners may also encounter. It appears like the firmware update messed up your phone big time and there’s no other option for you to do than the master reset. Try backing up your data and files and follow these steps:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “My screen turned black with a small white cross in the corner. I had to restart the phone. I did this two or 3 times and it would work but then turn black again. Then it said something about charging sharing  but was not plugged in. When I tried to charge later it would not recognise the charger. Or any other chargers I have. The battery eventually died and I can’t turn the phone back on.

A: The temporary fix to the not charging issue is to use a wireless charger just so your phone will have enough power for troubleshooting. Then try booting it up in safe mode first after you charge it.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

While in safe mode, try to see if the device charges fine. If it doesn’t, then you have no other option but to do the reset as above. After the reset and the problem remained, you need to see a technician about it.

Q: “I will greatly appreciate the help and i will do more than a simple thanks if you help me fix this. I woke up yesterday and decided to flash a custom rom called looper 2.0. I think the android version i downloaded was older the the one i was supposed to but still was lollipop… So then my phone got soft bricked since this day and time. Its the worst feeling when you blame yourself for f**ing up your phone:(I had access to twrp but now that’s gone idk why but i still have access to download mode… I tried flashing stock firmware (like 15 different ones) and odin kept saying failed failed… but when I did the custom firmware i originally flashed before that works and passes and almost anything else passes besides stock firmwares, thank you ahead of time.

A: Please make sure you download the correct firmware based on the model of your phone. Flashing back to the original or stock firmware has always been the failsafe for us modders should things don’t go as planned.

Q: “The Internet pages load very slow, Google takes very long to search. Do not find a way to turn off this device security, what I believe has caused it. Followed your instructions to clean cache etc but makes no difference. Thank you in advance for your help. Regards.

A: Are you sure it’s not just an internet connection issue? You may be experiencing slow browsing issues so please verify that first. If you have other devices, try to see if they can browse the web quicker and if so, then it’s time you did some troubleshooting with your phone.

You may try deleting the Wi-Fi connection in your phone and try to reconnect to your network. Or, you may backup your data and do the master reset.

Q: “Hi. My problem is when I charge my phone it takes almost 6 hours to be full charge and it was charge normal, now is almost a month I’m having this problem my phone is new and didn’t want screw it up and also the otg is not reading before it was reading properly and it wont detect in pc and also it used to say fast charging but now it only say charging.

A: It’s almost certain that one of the pins in the phone’s utility port is bent or not touching the receptors of the cable. Try to see if you can straighten it out by using a toothpick or something small that could fit into the port. If you can’t fix it on your own, then see a technician about it.

Q: “My phone keeps making a notification sound when there’s no notifications. It’s not the notification remainder as I’ve switched it off. It just keeps making the noise over an over again sometimes and then stops for a bit. Also my Internet is playing up. Says I’ve no connection even though I’m on 4G. Messenger an Facebook are the worst affected. Might be their recent update that’s caused it but I’m not sure.

A: Yes, it might be the update that caused these issues. So, the safest way to try to troubleshoot it is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If that won’t work, then try to reset your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.