Sprint ranked first in the study which takes into consideration people who have had a sales experience with Sprint, or the other full service carriers, in the last six months. Data from web sales, telesales, and direct in-store experiences is all considered in the study. From those sources JD Power & Associates takes into consideration: sales staff, phone reps. websites, price, promotion, cost of service and store facility. Although Sprint was in a tie for first place JD Power & Associates said Sprint led the industry in website buying experience.
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