Archives for

SD card problem

What to do if your SD card is not detected by your Huawei Mate 10 Pro smartphone (easy steps)

The Huawei Mate 10 Pro has expandable memory through microSD card types. Contrary to what initial reviews had claimed that this phone does not have a memory card support, it actually does. The thing is, it only has a single card slot for both the SIM card and the memory card. The first slot is for the SIM card and the second slot (SIM slot 2) is for the memory card (microSD card). The Mate 10 Pro microSD card support is up to 256 GB, good enough space for heavy app users. There many possible reasons as to why a device won’t be able to read or detect an SD card. The SD card might be damaged, corrupted, or not formatted properly. In worst cases, the phone may not be able to detect the SD card due to hardware failure/damage. Mapped below this page are suggested workarounds to deal with SD card detection errors and failures on a Huawei Mate 10 Pro smartphone. Read on to find out what options to try on should you too bump into the same issue while attempting to use an SD card on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Pro that can’t detect SD card

Before you troubleshoot your device software, verify and ensure that your SD card is compatible with or supported by the Huawei Mate 10 Pro device. Proceed if the SD card is compatible but still not detected. Here are your options.

First solution: Reboot your phone (soft reset).

Minor software glitches that might have caused your device to stop reading the SD card can be easily resolved by a soft reset or device restart. Here’s how:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset does not affect any data stored on the phone’s internal memory, so no need for backups.

Second solution: Unmount then mount the SD card.

Errors like this can also occur when the SD card gets corrupted or if not, damaged. In this case, try to remove and reseat the SD card on your phone. To prevent damaging the card, you have to unmount the SD card before removing it from your device.

To unmount the SD card on your Huawei Mate 10 Pro, go to Settings-> Storage-> SD card-> then select the option to Unmount.

After unmounting the SD card, you can remove it safely from your phone. To remove the SD card, use the SIM eject tool that comes with your phone. Then follow the reset of these steps:

  1. Insert the tool into the tiny slot provided in the SIM card tray.
  2. Put a little pressure to push and pop the tray out.
  3. Remove and examine the SD card for any visible signs of damage or scratches.
  4. If everything looks good, place the SD card back into the SIM slot 2 in the same orientation (gold contacts faced downwards) before you removed it. Also secure the SIM card in its slot.

Turn on your device after securing the card slot and wait until it completely boots up to the Home screen.

If necessary, mount the SD card by going to Settings-> Storage-> SD card-> then choose Mount.

Then try to access the SD card storage and see if your device is now able to read it.

Third solution: Format the SD card.

If none of the prior methods worked and your Huawei Mate 10 Pro still cannot detect your SD card, then you should consider formatting the SD card. This will erase all files and data including corrupted contents from the SD card, and therefore results to data loss. On the positive note, your SD card would become optimized and same as new.

SD card formatting can be done on either the phone or through a computer. To format the SD card on the phone, it has to be recognized or read by the phone first. But since your device cannot detect the SD card, formatting the card on a computer would be your option. To get this done, you will need to secure a computer that supports the same SD card type as the one you’ve got for your phone.

To format an SD card on a Windows PC or Mac computer, you can download and install an SD Formatter or relevant tools for formatting SD, SDHC, and SDXC cards. Or you can format SD card with the built-in tools on your computer’s operating system. To format using an SD card formatting tool, just insert the SD card into the provided card slot on your computer and then open the SD card formatting tool. Wait until your SD card is recognized and then specify the format option you want to use. Follow the rest of the onscreen instructions to finish the SD card formatting on your computer. If necessary, adjust the formatting options by setting a few basic formatting options. Instead of using the defaults, you may try switching the Format Type option to Full (Overwrite), to delete everything including old data from the SD card.

To format your SD card using the built-in formatting function on a Windows PC, follow these steps:

  1. Open the Windows Explorer.
  2. Find the drive letter for your SD card like D:\, E:\, etc.
  3. Right click on the SD card drive.
  4. Then click Format from the menu options. Doing so will launch the Format screen.
  5. Select file system defaults to FAT32 for smaller SD cards while exFAT for larger cards from 64GB and up.
  6. Enter a name or Volume Label for your card if you want.
  7. The click the Start button to begin formatting.
  8. Read and review the warning message then click OK to confirm.

To format your SD card on a Mac OS X computer, follow these steps:

  1. Insert your micro SD card into the SD card adapter that came with the card.
  2. Connect your micro SD card adapter to your computer using an external card reader.
  3. Save all your SD card files to your computer, for backup purposes.
  4. Open Disk Utility by clicking on the magnifying glass in the upper-right corner of the screen then type disk utility in the search box.
  5. Find your micro SD card in the left side of the screen. It’s usually labeled with No Name or Untitled.
  6. Click the Erase tab on the center of the screen.
  7. Click the dropdown then select Format from the menu options.
  8. Select MS-DOS (FAT) if you’re using smaller SD card like 32GB. Otherwise, select ExFAT if it is 64GB and above.
  9. Read the warning message then click Erase to confirm.

Your computer will then delete all contents from your SD card and format it as new.

Other options

Wipe cache partition on your device. Wiping the cache partition is recommended if your phone suddenly failed to read the SD card after installing a new firmware update. Doing so will clear all temporary data including those that get corrupted after implementing a new firmware version on your device. This process won’t affect any data stored on the internal memory, therefore won’t result to data loss.

Master reset/factory data reset. If wiping the cache partition still failed to fix the problem, then you may have to consider opting for a full system reset. This will wipe everything from your phone’s internal memory including any bugs and malware that might have caused you this trouble. Should you wish to proceed, be sure to back up all your critical data for safekeeping. You can carry out a master reset through your device settings or via recovery mode.

If your Huawei Mate 10 Pro still cannot read your SD card, then try inserting the SD card on your other compatible devices. If your other device detects or reads the SD card, then your Huawei Mate 10 Pro is not compatible with or does not support the type of SD card you have. In that case, try contacting Huawei Support for more information and recommendations on which SD card type to use on your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your SD card is not detected by your Sony Xperia L2 [Troubleshooting Guide]

SD card errors emerged among the most common problems encountered by smartphone owners, particularly with Android devices. Some issues are tied to hardware damage while many are attributed to software glitches. Tackled in this post is a pertinent issue transpiring on the Sony Xperia L2 smartphone. Read on to find out what to do if one day you will just find out that your Xperia L2 handset cannot read or detect the SD card.

Before you start troubleshooting your device software, verify and ensure that the SD card you’re using is supported or compatible with your Sony Xperia L2. The type of SD card supported by the Xperia L2 is microSD card. For more details on SD card compatibility, visit the official Sony website or contact Sony Support department. Also make sure that the SD card slot is clean and not damaged.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone.

If the SD card you are using is the same SD card you’ve been using before without any flaws until this time, then probably it’s just a random glitch. In this case, the problem can easily be rectified by a device restart. That said, reboot your Xperia L2 with these steps:

  1. Press and hold down the Power key for a few seconds until the menu opens.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

This won’t affect any data you’ve stored on the internal memory of your device therefore, you don’t need to create backup. After your phone reboots successfully, try to access the SD card and see if it’s already recognized.

Second solution: Remove and reinstall the SD card on your phone.

Another possible reason as to why your Xperia L2 is unable to read or detect your SD card is probably because the SD card is loose or dislodged. This is possible if you happen to drop your device by accident before. To rule this out, you can remove and then reseat the SD card on your device. But before you do so, be sure to unmount the SD card from your Xperia phone to prevent causing any damage to the card or device itself. Then proceed with these steps:

  1. Turn your phone off.
  2. Gently drag out the SIM/SD card tray.
  3. Remove the microSD card from the slot and check for any visible signs of damage like scratches or dents. If there’s none, then place it back into the SD card slot in the correct orientation.
  4. Gently push the tray back into the slot until it fits and locks into place.

When everything is secured, turn your phone on and try to access the SD card and see if the problem is fixed.

Third solution: Clear cache from your phone’s system partition.

Corrupted data on your phone system might also cause conflict and somehow could halt the device from reading external devices including the SD card. If that is the case, then you will likely be able to fix the problem by clearing cache from your phone’s system partition. Cache refers to temporary data stored in apps or system folders of your device. When any of these temporary files crashes, other functions and services are likewise affected. This is when performance issues would start to occur and you would just notice your device is going rogue. Should this be the underlying cause, try to wipe cache partition on your Xperia L2 with these steps:

  1. Power off your device.
  2. Press and hold the Volume Up and Power buttons simultaneously for a few seconds.
  3. When the Sony Xperia L2 logo appears, release both buttons. The Recovery screen will then appear shortly.
  4. Press the Volume Down button to scroll to and highlight wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the phone has finished wiping cache partition and highlights the Restart option.
  7. Press the Power button to confirm restart.

Let your device finish rebooting and then test to see if it’s already able to read your SD card.

Fourth solution: Format SD card.

Formatting the SD card can be the key to fixing the problem if it’s caused by corrupted data stored on the SD card or the SD card itself. When you format the SD card, everything in it will be deleted thus any errant data will likewise be cleared. There are two ways for you to format SD card — either through your phone settings or using a computer. If your device is responding normally or not frozen, you can format the SD card quickly through your Xperia L2 settings menu. Just follow these steps:

  1. Tap to open Settings app.
  2. Tap Storage & memory.
  3. Tap the menu icon or three vertical dots to view more options.
  4. Tap Advanced.
  5. Tap Storage.
  6. Select SD card.
  7. Tap the menu icon (three dots) to continue.
  8. Tap Storage settings.
  9. Tap Format.
  10. Then select the option to Erase & Format. All content on the memory card will then be deleted.

Alternatively, you can format the SD card using your computer with these steps:

  1. Back up your SD card data, if possible.
  2. Connect your SD card to your computer with the sd card adapter.
  3. Navigate to This PC directory and view hard drives and external storage media.
  4. Right-click on your SD card and then select the option to Format.
  5. Under File System, click the dropdown arrow and select FAT32 from the given options.
  6. Check the box to select Quick Format under Format options.
  7. Click the Start button to begin SD card formatting.

When the SD card is successfully formatted, try mounting it again on your Xperia L2 and see if it is already detected.

RELEVANT POSTS:

Other options

Reset your device (factory data reset/master reset). A master reset might be the key to fixing the problem if it’s attributed to a more complex system error from within your phone system. This however should only be considered last resort given that this results to data loss. Should you wish to proceed with a master reset, be sure to back up all your critical data stored on the internal memory. You can keep your SD card inside the slot to erase it as well during the system reset. Doing so will clear any corrupted data or broken SD card segments that might have caused conflict.

Replace SD card with a new one that is compatible or supported by Sony Xperia L2. Your SD card might have been fried or busted. To rule this out, get a new compatible SD card to mount then see if your Sony Xperia L2 will be able to detect the new card. If it still failed to detect the new SD card even if it’s supported or compatible with your device, then your device may require service. It’s possible that the SD card slot has acquired some sort of physical or liquid damage and therefore, it’s not working. This denotes a need for a Sony technician’s aid to check and repair any damage to your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Galaxy S5 primary storage device keeps running out of space, other storage device issues

S5 SD card

Are you having some trouble with your #GalaxyS5 storage device or SD card? You may find this post a handy guide in fixing it. These are the specific issues discussed in this post:

  1. Galaxy S5 cannot transfer files to SD card
  2. Can an SD card become primary internal storage device in a Galaxy S5?
  3. Galaxy S5 primary storage device keeps running out of space
  4. Galaxy S5 stop recognizing SD cards in weeks
  5. Galaxy S5 unable to open photos and videos in SD card after some files were deleted
  6. Galaxy S5 “phone storage not available. Switching to SD card” error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 cannot transfer files to SD card

Question 1: Duplicate contacts ( my husband and I share a contact list though our shared email address and this seems to create a problem) he has about 300 contacts and I only have about 150. but there are also other accounts in the mix Google, Microsoft ect.. I partially fixed the problem by adding the contacts I wanted off my husband list and then ONLY displaying my phone contacts… but there are still contacts missing on my list… is there a way to transfer or change the list a contact is shown in? P.S. when you save contacts to a computer file will it save all the data in the contact list such as address’, second phone numbers, email address and notes?

Question 2. The phone seems not to recognize our SD cards. they show in the list of storage but we cannot transfer anything to the cards. it looks to be working but the storage amounts don’t change…I was able to hook my phone to the computer and move my contact list, photos and other things to the card .. but cannot do it on the phone itself… A Verizon representative tried at their store with another card and had the same problem. Their only answer was to completely restore the phone to factory and start over. my husband refuses. and I don’t really like this either. It takes days of fiddling with the phone to get it were we want it. please help (p.s. I just saw your FAT32 format fix, maybe I can try this but need to move the stuff of my card onto the computer) — Katherine

Solution: Hi Katherine. The fastest way to add details to a particular contact in an S5 is by merging identical ones. To do that, you have to:

  • Tap Contacts.
  • Tap the required contact.
  • Tap the merge icon.
  • Tap Link another contact.
  • Tap THE REQUIRED CONTACT.
  • Tap Done.

If you happen to have a lot of non-identical contacts (that is their names do not match with one another) you have no other choice but to manually add the details individually.

For the second issue, we still suggest that you try a factory reset. If you can move files in and out of the SD card using another device or computer, that clearly indicates that the phone is not working properly. Making sure that the operating system do its job as intended is a first good step. And you can only do that by doing a factory reset first.

Problem #2: Can an SD card become primary internal storage device in a Galaxy S5?

Hello. So I recently bought my Samsung S5 off eBay, after having a tough time with an S6. I know there is always a risk when buying a phone through a secondary route, but I was on a tight budget.

Anyway, this phone came with a 10 GB internal storage capacity. I am pretty sure it is usually 16 GB but 10 wasn’t a problem until I began receiving the “Internal Storage Reaching Capacity” notification. So, I bought an SD card of 64 GB. It was working fine. Storing pictures, videos, but everything else was still being stored to my phone and not to the external storage.

I tried restoring the phone with the SD card but I receive the same outcome.

What I am wondering is, is there a way to make my SD the primary  storage for ALL of my phone, aside from just pictures and videos through the camera settings?

Thank You! — Jazzy

Solution: Hi Jazzy. While SD cards seem to offer a good alternative for our storage days nowadays, there are still other digital stuff that needs to be kept in a phone’s primary storage device or the built-in storage. File packages belonging to the operating system, some apps, and some camera modes are designed to store stuff to the primary storage even if there’s an SD card installed. Reasons can vary for this but the most common ones include efficiency and security.

For example, if you use the Burst shots feature on your camera, the pictures will be saved to your device’s internal memory instead of the SD card. The same is true for other apps like email apps and those with higher security requirements. So the answer to your question is NO. There’s no way to make the SD card as the primary storage device on an S5.

Problem #3: Galaxy S5 primary storage device keeps running out of space

Hello. About 2 months ago now I noticed that I have been running low on storage resources…namely the phone tells me I am low on storage space. When I first got the phone I put in a 32GB SD to store my user files so as not to have this issue in the first place. Short of it: I moved as many apps as allowed to the SD card, and deleted about 10 or so altogether. STILL whenever there are mass quantities of updates I get the triangle-exclamation icon stating that the updates cannot be applied because of storage space issue. In addition I noticed that the apps I move to SD reappear on the System Storage after an update, which means I have to re-move those apps over, and over, and over…you get the picture. But the main question is what the hell is eating all of my on board storage space? Regards. — El

Solution: Hi El. The best way to check what causes the primary storage device to run out of space is by doing the following:

  • From the home screen, tap and drag the Notifications bar downwards.
  • Tap the Settings icon.
  • Scroll to, then tap Storage.

As mentioned above, some apps require that they be stored in the primary drive so if you have a lot of such apps, you should see them under Storage section.

A good thing to change to remedy the situation is by ensuring that the camera’s default storage is set to use the SD card, especially if you are fond of creating videos or photos.

Also, make sure that music and other documents are stored in the SD card instead of the primary storage.

Problem #4: Galaxy S5 stop recognizing SD cards in weeks

I’m having an issue with SD cards. I have tried two different 64 GB cards with my phone in the past 6 months. Both worked fine for several weeks (the first lasted 5-6 weeks, the second 10-12 weeks) and then suddenly stopped working. By which I mean my phone stopped recognizing them. In each case, the phone would say no SD card was mounted, then when I tried to remount it that the card was blank or had unsupported files. When I try to reformat, I get a message that the card has been removed, and then a repeat of the blank or unsupported message. Please help, the native 16 GB isn’t enough! — Mike

Solution: Hi Mike. An SD card’s lifespan depends on how you use it. Each card has a set number of times that stuff like photos and videos can stored, deleted, or restrored. A typical SD card used normally can last for at least 5 years depending on its quality. We therefore find it interesting that 2 SD cards were easily worn out in a matter of weeks.

One of the common mistakes Android users do when working with an SD card is by getting it out of the device without turning the phone off, or by not properly unmounting it. If you do this often, you can expect that the card can suffer errors over time.

If you think that your SD card is not working properly, try to reformat it regularly to stretch out its lifespan. Doing a reformat instead of deleting photos individually is also recommended to avoid having the SD card retain an entry point of a file. Wiping files in mass is preferable. Doing so keeps the SD card cleaner and you minimize giving potential errors from developing.

We also don’t recommend that you share SD cards between devices. Different devices use different storage systems and having another device access files on the SD card without reformatting it can create complications.

If you want to look for other articles we’ve posted that answers some SD card problems, just follow this link.

Problem #5: Galaxy S5 unable to open photos and videos in SD card after some files were deleted

The other day, my storage space icon popped up and said my storage space was running low. Being me, I believe I deleted important files. My main problem is after I deleted some files or apps, now I can “see” any of my pictures, or video’s. It still says they are there (I know this because under where it tells you how many pictures you have, it still says 1,120), it just won’t show them. There is an hour glass symbol in the middle of every picture. I don’t know what file or app I deleted, I can’t seem to find any files under storage that will show me what I deleted that day. So, I’d like to be able to see all the pictures I have on my phone. I don’t have a computer that I can transfer my pictures to, so I’d really would like to fix this problem. — Erin

Solution: Hi Erin. If you have lost track of the file/s you deleted, the best thing that you can do now is to do a factory reset. Make sure first that you remove the SD card properly from the phone before proceeding. Also, ensure that the rest of your personal data are backed up before doing a reset. For reference, these are the steps on how to do a factory reset on an S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset will restore the default settings of the operating system including the files needed to proeprly read the photos. If nothing changes after a reset, that means that the files in the SD card are now corrupted. Try to insert it to another device or computer to see if they can still be retrieved.

Problem #6: Galaxy S5 “phone storage not available. Switching to SD card” error

When using camera, after snapping picture, I get the message “phone storage not available. Switching to SD card”. (If storage is set to SD card, I do not get this message and pictures can be taken fine).

When using WhatsApp, I cannot send or receive any images since it seems WhatsApp automatically uses phone storage rather than SD despite phone settings.

How can I fix the phone storage?

Background: This is a Sprint phone but is unlocked and currently running on Koodo network in Canada.

Thank you for any help! — Asha

Solution: Hi Asha. Please check Storage status of your device by following the steps provided for El above and make sure that there’s enough space to store files. If everything looks normal and there’s more than enough space for your files, please do a factory reset to see a difference.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.