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SD card not recognized

How to set up Galaxy S8+ screen lock, can’t send MMS, reboots randomly, other issues

We are now receiving a steady trickle of reported #GalaxyS8 and #GalaxyS8+ issues so here are some of the first ones that we address so far. Be sure to also visit our main Galaxy S8 troubleshooting page by following this link.

Below are the specific topics we discuss in this material:

  1. Cannot send SMS on Galaxy S8
  2. Galaxy S8 not detecting an SD card
  3. How to assign Contacts group ringtone in Galaxy S8
  4. Galaxy S8+ reboots randomly
  5. Galaxy S8+ can’t send MMS
  6. Galaxy S8+ People Edge screen call setup
  7. Galaxy S8+ screen won’t lock | How to set up Galaxy S8+ screen lock
  8. Verizon Galaxy S8+ takes 30 minutes to restart
  9. Galaxy S8 screen won’t respond | Galaxy S8 won’t turn off

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Cannot send SMS on Galaxy S8

I have a Samsung Galaxy S8 phone with Consumer Cellular service (via) AT&T. My phone is not able to send text messages. I’ve tried settings recommended to no avail. My last phone an S6 had the same problem. Any help would be appreciated. Thank you! — Rena

Solution: Hi Rena. If you’re using the same SIM card or the same number on both your S6 and S8, it’s highly possible that the cause of the issue is account related. Instead of looking for ways to troubleshoot your device, we strongly suggest that you contact your carrier instead and let them handle the situation. Whether our assumption is correct or not, it’s their primary responsibility to help you fix this problem so contacting them is your first priority.

Problem #2: Galaxy S8 not detecting an SD card

My phone at first recognized my 128GB SD card. Now it doesn’t. It just stopped. Popping it out and back in doesn’t help. It’s like it’s not there at all and I can’t figure out how to get it to be recognized reliably. The card doesn’t show up in any place where the phone would show one, storage, my files etc. — Akaplan.nj

Solution: Hi Akaplan.nj. The first thing that you want to do is to check whether this is an SD card issue or not. Try to insert the SD card to another device and see if it’s detected. If it’s not, try to reformat it and insert it again. If the second device won’t detect it afterwards, get another SD card.

On the other hand, if a second device will detect the SD card and will work normally in it, there must be an issue with your phone. DO a factory reset and see if it detects the SD card. If it doesn’t detect it still, send it in for repair or replacement.

Below are the steps on how to factory reset your Galaxy S8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem #3: How to assign Contacts group ringtone in Galaxy S8

On previous Galaxy S5, under Contacts and groups, under edit groups you could assign a ringtone AND a message tone to each group. On the S8, I only see a ringtone option.. Any suggestions or workarounds to assign a different message tone to each group? — Dave

Solution: Hi Dave. To assign a Contacts group ringtone, follow the following steps:

  1. Open the Contacts app.
  2. Tap More settings icon at the upper-right hand side (three-dot icon).
  3. Tap Groups.
  4. Tap the group you want to edit.
  5. Tap EDIT at the top.
  6. Tap Group ringtone to assign a ringtone.

NOTE: The steps above are applicable for Samsung Galaxy devices running Android Nougat (Android 7).

Problem #4: Galaxy S8+ reboots randomly

My Samsung Galaxy S8+ is randomly powering off and booting back up, and it will do it in the middle of talking on the phone, listening to music, or if I play a game. And I’ve to look up to see if there was a quick easy fix and I don’t see one. So if someone could get back with me to resolve this, I would appreciate it a lot. Thanks. —  James

Solution: Hi James. An issue like this can be caused by either a software glitch, an app bug, or bad hardware so your main task is to narrow down the possible causes first. To do that, you want to perform basic software troubleshooting.

First, you want to wipe the cache partition. This will ensure that the system cache is not corrupted. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “wipe cache partition.”
  7. Press the Power key to select.
  8. Press the Volume down key to highlight “yes” and press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After wiping the cache partition, try to observe the phone again for at least 24 hours to see if the problem returns. If it does, your next step is to determine if a third party app is to blame. To do that, try booting the phone to safe mode and observe it for a day. Follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone in safe mode for at least a full day.

Safe mode blocks third party apps and services so if the issue won’t occur during this time, that’s a confirmation of our hunch that a third party app is to blame. You must uninstall apps until the issue is eliminated.

Finally, if all else fail, do a factory reset. This is the last troubleshooting step that you can do. If the issue stays, send the phone for repair or replacement.

Problem #5: Galaxy S8+ can’t send MMS

I just received the new Galaxy S8+ on Wednesday and had everything from my S6 transferred over to the S8. I was able to send and receive text messages but was unable to send or receive images. Nothing I tried seemed to work. I contacted Verizon and they couldn’t figure it out either. I changed your app settings for APN to manual and entered 80 for port number. That didn’t solve the issue. However, I did change from legacy to system and it worked, sort of. I was able to receive MMS but I couldn’t send MMS. I finally gave up and went back to Go SMS which I hate, but they do offer GIF (people sent me little GIF in messages but they don’t play); try adding that feature soon. The APN settings for the phone itself cannot be changed or a new APN (Add) cannot be created. — Rickydeansd

Solution: Hi Rickydeansd. There are a number of possible causes for this issue but we recommend that you work with your carrier in solving it and not to rely on third party support teams like us. There’s only so much that we can do, especially that you did not provide any helpful information about your phone and account. Telling us you’re having a problem does not give us any clue at all.

If your phone was built for a different carrier and not for Verizon, there may be some software restriction causing the problem so you must do your own research by going to forums of your old carrier to see if others are experiencing the same issue. A lot of people discover answers this way so try to exhaust everything if your current carrier can’t help you at all. Keep in mind that Samsung only provides the hardware to these carriers. Software running on these devices are supplied by their respective carriers so each one can run a significantly different coded Android. For example, T-Mobile uses its own software for its Galaxy S8 so if you use this phone in Verizon network, you can always expect that some services may not work at all.

How to wipe messaging app’s cache and data on Galaxy S8 and S8+

Another possible reason why you are unable to send MMS is the huge number of messages in your messaging inbox or sent items. Try to wipe the messaging app’s cache and data before attempting to send another MMS and see how it works. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Sometimes, MMS problems can arise if you are also experiencing mobile data connection problems. Make sure that you have a good internet connection (not wifi) when trying to send an MMS and see it works. If it continues to fail even if mobile data is working fine on your phone, take note of the error message or the behavior of the messaging app contact your carrier. Be sure to mention whatever error you may be getting to your carrier as that may help them identify the issue faster.

Also, make sure that you let them check if there are any account-related factors that may prevent you from sending MMS. They may not have configured or provisioned your account properly at this time.

Of course, troubleshooting with them implies that they check all device settings (network settings) in order for MMS to work. It’s their primary job in the first place to make sure that their services are working properly on their subscriber’s devices.

Problem #6: Galaxy S8+ People Edge screen call setup

On the Galaxy S8+ People Edge screen, when I set it up, I accidentally set the option to either call or message when I tap on a contact. This causes it to be a two tap process instead of just tap and call. I can’t figure out how to change it back so that when I tap on a person it just makes the call. Any help you can give would be greatly appreciated. I need to get rid of the message option to speed things up! — Marc

Solution: Hi Marc. We can’t find any option to revert your S8’s People Edge app to your previous configuration. We don’t think there is such an option even. In our own Galaxy S8, it’s always a two-tap process (first you have to tap the contact, then tap either the phone icon or message icon). If you are positive that yours had a more efficient method, we suggest that you wipe People Edge app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Tap the more options icon on the top right (the three-dot icon).
  4. Tap Show system apps.
  5. Find People Edge and tap it.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping People Edge app’s data won’t help, do a factory reset.

Problem #7: Galaxy S8+ screen won’t lock | How to set up Galaxy S8+ screen lock

I have an issue with locking my Galaxy S8 plus. I’ve tried fingerprint, face recognition and PIN number and still someone can gain access to my phone. On the ‘always on’ screen, once I’ve locked out of my phone, there is the ‘home’ button present. If I double tap this my locked screen shows with an unlocked padlock showing. Underneath this it states ‘swipe screen to unlock’. I do this and it opens up my phone! I’ve asked a friend to do this for me and they gained access to my phone too! If I tap the ‘unlocked padlock’ the device becomes locked and I need to enter my pin, pattern or whatever security measure I’ve set up. This ONLY happens when I tap the ‘unlocked padlock’. If I don’t do this, and simply swipe the screen, I gain access to the phone. Is this a known problem? Or am I doing something wrong? Regards. — Neil

Solution: Hi Neil. We don’t think you set your phone’s screen lock properly so here’s how to do it.

  1. Open Settings app.
  2. Scroll down and find Lock screen and security.
  3. Tap Lock screen and security.
  4. Under Screen lock type, configure the lock type of your choosing.
  5. Once you’ve configured the lock type you want, go back to Lock screen and security menu and tap Secure lock settings.
  6. In here, you can either choose Lock automatically option or Lock instantly with power key option. We recommend that you pick Lock instantly with power key so you can manually lock the screen by pressing the power key anytime.

NOTE: If you previously enabled Smart Lock, that may be the reason why your screen did not lock at all. If you need to secure your phone more often, simply disable Smart Lock.

 Problem #8: Verizon Galaxy S8+ takes 30 minutes to restart

Hi there! So here’s my question/concern. I have a Samsung S8 plus (Verizon) and i recently restarted my phone (no reason, just wanted to restart it) and it took 30 minutes for it to boot up!!! I thought maybe it had something to do with encryption, but I’ve looked and none of my settings are set for that.

Tonight, I decided to restart it again, and as I’m typing this, it has been 25 minutes and still booting up. The first restart the screen was stuck on the basic screen with the wheel turning. This second time, it’s stuck on the Verizon splash page and the 4 dots are blinking in sequence.

The only thing I’m running on my phone that isn’t stock is Nova Launcher…but I have zero issues with the phone when it’s on and running.

My concern is if I’m out and about and my battery dies, or if by some chance my phone decides to restart and there is an emergency i’ll have to wait 30+ minutes before I can access my phone again!!

Once it comes back on, i will remove the SD card and try it again…just before i go to bed. I’ve searched the interwebs and haven’t come across anyone else with this issue.. Help please!!!!! — Brett

Solution: Hi Brett. It’s only been weeks since the Galaxy S8 and S8+ were released so we are not sure if other users are experiencing the same problem (which may suggest a Samsung issue), or if it’s only happening on select Verizon users (which in this case can mean a possible Verizon firmware problem) only. We suggest that you contact Verizon about it so they can keep an eye for this particular bug. We have an international Galaxy S8 and it doesn’t do this so there’s a chance that this is a Verizon bug.

If you have the time, consider wiping the phone by doing a factory reset and see how it works afterwards. If the problem persists, have it replaced with a new one.

Problem #9: Galaxy S8 screen won’t respond | Galaxy S8 won’t turn off

I cannot get the phone to respond and do anything. It turns on, but the swipe screen to open the phone will not respond. I have tried to open the phone in safe mode, but I cannot power off the phone at all. I was able to restart it using the down volume and power button but that’s it. I cannot turn off the device or get to the screen to clear the cache….HELP. — Laura

Solution: Hi Laura. Looks like you have no other choice here but a factory reset via Recovery mode. Try the steps below. If the phone’s screen remains unresponsive, contact Samsung or your carrier for repair or replacement.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

 


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How to fix a Samsung Galaxy C7 Pro that cannot detect SD card, SD card not detected error [Troubleshooting Guide]

External devices like SD cards are essential for storage expansion especially in mobile devices with low memory capacity. To ensure that the SD card works as intended, formatting is recommended before you start storing files in it. But just like any other external storage media, SD cards are also prone to having issues.

Viruses and malware embedded into some files that you saved in the card are among the usual culprits, inflicting minor and major troubles on SD cards. These are usually the main reasons smartphones would suddenly fail to read a microSD card. The use of low-standard or incompatible SD cards is also another factor.

Errant apps and other software-related issues on the phone are also among the underlying causes. And the worst is hardware damage like when the phone’s SD card reader, card tray, or other relevant components are damaged from a drop or liquid exposure.

The methods I demonstrate in this post are applicable workarounds and potential solutions to software-related SD card issues on a Samsung Galaxy C7 Pro smartphone. Feel free to refer to these walkthroughs if ever you need more help in dealing with an issue on your Galaxy C7 Pro that cannot detect your SD card and prompts an SD card not detected error.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone (soft reset).

A soft reset or device restart effectively resolves random software glitches in mobile devices. If it just occurred on your Galaxy C7 Pro to not read or detect your SD card, then it’s likely just a random glitch that can be remedied by rebooting the phone. So this is what you should do first:

  1. Press the Power button for a few seconds and then release when the menu options appear.
  2. Tap Power off then OK. Your phone will then shutdown.
  3. After 30 seconds, press the Power button again until the phone powers on.

Try to access the SD card storage when your phone boots up completely and see if it’s already able to read the card. Otherwise, continue to troubleshoot.

Second solution: Unmount SD card and then mount again.

It’s possible that the SD card might have been dislodged and therefore lost proper contact with the tray. To clear this out, remove and then reseat the SD card on your phone. It is recommended to unmount the SD card before you remove it from your phone. It’s a proper way to eject the SD card to prevent data corruption or causing damage to the SD card itself. To unmount the SD card on your Galaxy C7 Pro, follow these steps:

  1. Tap Settings from the Apps screen.
  2. Scroll to and tap Device maintenance.
  3. Tap the Storage icon on the bottom of the screen.
  4. Then tap Storage settings.
  5. Scroll to the Portable Storage section and then tap SD card.
  6. Then tap the Unmount button.
  7. You will then see a message prompt when the SD card is unmounted. By then you can safely remove the SD card from your phone. To remove the SD card, follow these steps:
  8. Insert the ejection pin into the hole on the tray to loosen or eject the tray.
  9. Gently pull out the card tray from the tray slot.
  10. Then remove the SD card from the tray.
  11. Examine the card for any signs of damage. If everything looks good, place the SD card back into the tray (SIM 2 slot) with the gold contacts facing down.
  12. Secure the card in the tray.
  13. Then insert the tray back into the tray slot.

When the tray is locked, turn on your phone and then check and see if the SD card is already detected.

Third solution: Update phone software to the latest version (if applicable).

Installing the latest software update available for your device can be the potential solution if some bugs are halting the SD card system. Software updates usually offer bug fixes for security enhancements. To check for new software version on your Galaxy C7 Pro, follow these steps:

  1. Go to Settings.
  2. Scroll to and tap System Updates.
  3. Tap the option to Check update manually.
  4. If an update is available, follow the onscreen instructions to download and install update on your phone.

Your phone must be connected to the Internet, has ample of storage space and battery of at least 50 percent to ensure that the update process will be completed.

Fourth solution: Wipe cache partition on your phone.

Wiping the cache partition clears all temporary data that are stored as cache in the system folders. While cached files are essential in terms of similar data reloading, they can also cause trouble when they crashed or become corrupted. This is why it’s also recommended to wipe cache partition from time to time, especially when your device is acting up. Here’s how to wipe cache partition on your Galaxy C7 Pro:

  1. Turn off your phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds.
  3. Release the Power button when the Samsung logo appears.
  4. Release the Home and Volume Up buttons when the Android system recovery screen appears.
  5. On the Android Recovery menu, press the Volume Down button repeatedly to scroll to and highlight Wipe Cache Partition option.
  6. Then press the Power button to confirm selection.
  7. Wait until the cache partition clearing is finished and the Reboot system now option is highlighted.
  8. Finally, press the Power button to restart your phone.

Aside from clearing corrupted cached files, this process also clears up space on your phone’s internal memory.

Fifth solution: Reformat SD card.

Formatting means wiping or erasing the SD card. This is often used as last-ditch solution to repair corrupted SD cards. Some SD card files or data segments might have been damaged and thereby causing the SD card to stop working. If possible, try to back up important files you’ve stored on the SD card to your computer before formatting the SD card. Then you can format the SD card through your phone or on a computer. To format SD card on your Galaxy C7 Pro, follow these steps:

  1. Open the Apps menu.
  2. Then tap Settings.
  3. Scroll to and tap Storage.
  4. Tap Format SD card.
  5. Read and review the warning message then tap Format SD card again. If this option is not enabled, you’ll need to Unmount the SD card first.
  6. Then tap Delete All to confirm SD card formatting.

Wait until the SD card formatting is complete. Restart your phone and mount the SD card. Then try to access the SD card storage to see if the problem is solved.

You can also format your SD card on a computer. Modern computers already have an allocated SD card slot that is designed to be the same size as a normal SD cards. Micro and mini SD cards need to be inserted into an SD card adapter for them to fit into the computer’s SD card slot. If your computer doesn’t have an SD card slot, then an SD card reader is necessary. Once you’ve got all these set, continue with these steps:

  1. Open the Windows Explorer on your computer.
  2. Find the drive letter that corresponds to your SD card.
  3. Right-click on the SD card drive.
  4. Then click Format from the menu options. The format screen will then show up.
  5. Set the formatting type to exFAT for larger storage cards (64GB and above) while FAT32 for those with smaller storage capacity.
  6. If necessary, enter a name for your SD card into the Volume Label field.
  7. Then click the Start button to begin formatting/wiping the card.
  8. Read the warning message then click OK to continue.

After a few moments, your SD card drive should already be formatted. At this point, insert the SD card into your phone and then mount the card. The card should work properly by now. Otherwise, it may be totally damaged and unusable.

Other options

Try to insert your SD card to other compatible devices or a computer (via SD card adapter/reader) then see if your other device is able to read the card. If the card is detected, then the problem is with your device. Since you’ve already done the basic software troubleshooting but to no avail, you can request further assistance in performing more advanced solutions from Samsung Support.

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What to do if your Sony Xperia XZ Premium does not detect your SD card (easy steps)

Way back last year in June, Sony has released an octa-core Xperia device powered by Adreno 540 chip and it’s labeled the Sony Xperia XZ Premium smartphone. This smartphone comes with a 64GB internal memory capacity. Such built-in storage capacity may not be enough especially for those who are fond of adding new apps and complex files. This is where external storage media are needed. Good thing the Xperia XZ Premium has SD card support, which means you can expand the memory with the use of external storage media like SD cards. But just like any other Android devices, the Xperia XZ Premium can also experience troubles when using SD card. Prior reports have it that the phone would just shut down or reboot by itself when an SD card is inserted or the SD card is not detected. Many factors can trigger such problems to occur though. It could be a software glitch on the phone system like errant apps or invalid settings. Or it could be due to a problem with the SD card itself. Highlighted in this post are a few suggested workarounds and potential solutions to a similar issue in which the Sony Xperia XZ Premium smartphone does not detect or read the SD card. Read on to find out what to do whenever you’ll get to encounter the same issue on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Xperia XZ Premium that can’t detect your SD card

Before you start troubleshooting your SD card, verify and ensure that what you have is a microSD card type. Your Sony Xperia XZ Premium smartphone supports microSD card up to 400 GB. If your SD card met the requirement specification, then it should be good for as long as it’s not physically damaged or fried. Otherwise, continue to troubleshoot software issues on your device and SD card itself that might have caused such trouble.

Reboot your phone (soft reset).

A soft reset or device restart is the first recommended solution to various types of device issues caused by software glitches and minor bugs that randomly occur. If this is the first time for your device to encounter problem detecting the SD card, then it’s likely just a random glitch that can be remedied by a soft reset. Here’s what you should do then:

  1. Press and hold down the Power key for a few seconds until the menu options appear.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

Alternatively, you can do a simulated battery removal procedure (force restart) with these steps:

  1. While the device is turned on, press and hold the Volume Up button and Power button simultaneously.
  2. Wait for the phone screen to shut down and for your device to vibrate three times. Release both buttons when the phone vibrates.
  3. After about 30 seconds, press the Power button again to reboot your phone.

Both these procedures won’t affect any data saved on your internal memory, so you don’t need to create backups.

Unmount and mount SD card.

Most SD card errors including failure to read SD card in mobile devices are usually fixed by unmounting and mounting the SD card again. It’s like giving your SD card a restart. Here’s how it’s done:

  1. Drag down the Notifications menu from the top of your screen.
  2. Tap the Settings icon.
  3. Then go to Device Management.
  4. Tap Storage.
  5. Tap SD card.
  6. Select the option to Unmount SD card.

After unmounting, you can remove and reseat the SD card with these steps:

  1. Turn off your phone.
  2. With your phone turned off, take the microSD card holder out of your phone.
  3. Remove the microSD card from the slot.
  4. Check the card and the slot for any visible signs of damage. If there’s none, then you can place the microSD card back into the slot (slot 2). Make sure it’s placed in the same orientation as it was before you removed it.
  5. Gently push to insert the microSD card holder into the microSD card slot.
  6. When the SIM card is inserted and secured, turn your phone on.
  7. If necessary, mount the SD card again by going to Settings-> Device Management-> Storage-> SD card, then select the option to Mount SD card.

Try and see if that fixed the problem. If not, then you may need to format your SD card.

Format SD card on your Sony Xperia XZ Premium smartphone.

There might be some data from the SD card or the SD card itself has been corrupted and therefore not working as intended. In that case, erasing the card would be necessary. Formatting the SD card will delete all data stored in it including any errant files or data segments that might have triggered the SD card to get corrupted. Here’s how to format SD card on your Sony Xperia XZ Premium smartphone:

  1. Open the Apps screen.
  2. Select Settings.
  3. Tap Storage.
  4. Scroll down and tap Format SD Card.
  5. Follow the onscreen instructions to continue.
  6. If prompted, read the warning message and tap Format SD card again to confirm. If this option is disabled, you need to tap Unmount SD card first.
  7. Tap Delete All to complete the SD card formatting process.

Reboot your phone when the SD card formatting is complete then mount the microSD card again.

Other options

If none of the above workarounds is able to help and that your Sony Xperia XZ Premium smartphone still failed to detect the SD card, try to insert the SD card in your other compatible devices or a computer. If your other devices read the SD card, then the problem is with your phone. It’s possible that your SD card is not compatible with your Xperia XZ Premium or something in your phone system is preventing it from reading the card. Should you think it’s the latter, then you may consider opting for a full system reset or factory data reset.

A factory reset will wipe everything from your phone’s internal memory including critical data and any bugs and malware that might have caused troubles and conflicts. Should you wish to proceed with this reset, don’t forget to back up all your important data and personal information beforehand.

To factory reset your Xperia XZ Premium, go to Settings-> System-> Reset-> Factory data reset menu. Then select Reset phone option. Enter your screen unlock password, PIN or pattern, if prompted. Then tap Erase everything to confirm reset.

If you’d prefer, you can keep your SD card inserted in your phone during the reset and then wipe the SD card as well by selecting the option to erase SD card when prompted.

Allow your device to complete the reset process and then restarts automatically. You can proceed with the initial setup by then. If necessary, update your device software to the latest Android version. The Android 8.0 (Oreo) version is now available for Sony Xperia XZ Premium devices, so you should consider updating your phone system too.

If none of that works, then you may contact Sony Help Center to verify SD card compatibility requirements for your Sony Xperia XZ Premium handset, and find out if your SD card is actually supported by your phone. Or you can visit an authorized Sony service center nearby and have your device examined by Sony technician. This would be necessary if your phone failed to detect any SD card you’ve got.

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Posts you may also like to check out:

Galaxy S6 LED light won’t go off for SMS notification, won’t read any SD card, other issues

Hello #GalaxyS6 owners! Welcome to another article that addresses some S6 issues we’ve received from you for the past few days. If you can’t find anything useful in this article, be sure to also visit the rest of S6 articles we’ve published in the past.

For now, these are the specific topics we’re covering for you:

  1. Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection
  2. Galaxy S6 LED light won’t go off for SMS notification
  3. Galaxy S6 can’t make or receive calls
  4. Galaxy S6 won’t read any SD card
  5. Galaxy S6 keeps shutting down by itself after installing Android Nougat
  6. Galaxy S6 won’t update firmware above Android Lollipop
  7. Galaxy S6 edge stuck in Samsung logo screen
  8. Galaxy S6 edge shuts off when battery level is low
  9. Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection

Hi. I have a Sprint SM-G920P. My wife bought it online but when we got it it’s asking for an original Gmail account. We tried contacting the dealer without success. So i tried side sync, Odin, ADB, Kies and i came across your method. When i plug in the OTG cable nothing happens. I’ve seen that a screen is suppose to pop up but nothing. Any ideas as to what i can do?….i am out of options. — Jayalvarez7905

Solution: Hi Jayalvarez7905. The OTG cable workaround was discovered by a YouTube user over a year ago so there’s a chance that Samsung may have already patched it. We are not aware of any other way to bypass Factory Reset Protection at this time so you’re out of luck.

Problem #2: Galaxy S6 LED light won’t go off for SMS notification

I have two problems with my phone after a recent update. One is that my LED light for text notifications does not go off unless on complete silence or with sound when it used to work when on vibrate. I followed advice from someone through Verizon to go back to factory settings and still does not work.

Second is with my text board. Before I did an update, if I accidentally put a b or v between two words, the phone would automatically fix that and put a space in. No longer. It’s almost like everything my phone would do prior has stopped. — Kevin

Solution: Hi Kevin. Android updates change system files so sometimes things can behave differently after they’ve been installed. If factory reset did not fix your 2 problems, then the problem may be caused by an app, or by poor firmware coding.

The first one may be fixed by uninstalling the problematic app or by making sure that all your apps are compatible with the running Android version. There’s no way to know if our hunch is correct though so you must treat this a trial-and-error situation. If the problems go away after uninstalling an app, then you must have removed the cause.

Sometimes, installing app updates can also fix post-update problems so make sure to do that as well. If you have a lot of apps from unreliable sources, make sure that they are all compatible with your operating system. Otherwise, simple uninstall apps for good and check if the problems will not occur.

If nothing changes even after a factory reset with no apps installed, that means that the odd behaviors you’re reporting here are caused by the firmware update, which may in turn, be due to inefficient coding.

For your LED notification concern, the issue may be settings-related. If the phone is running Android Marshmallow or Nougat, make sure to check Settings>Notifications>Scroll down to the bottom and tap LED Indicator>Turn on LED Indicator.

Problem #3: Galaxy S6 can’t make or receive calls

A couple of days ago my phone wouldn’t let me use the Internet I had paid for, for the month. I was OK at home on WiFi but when I left the house…nothing. That eventually fixed itself. I don’t know how. I put it down to kids tampering with mobile data button. Now it won’t let me make or receive calls. I checked everything you mentioned on your page. I then just tried turning it off and on and tried to make a call. it wrang the number but no one picked up. I then noticed a pop up message came up on screen for a split second that read “calls deactivated ring +.” now it only stayed briefly and didn’t always pop up when I tried to ring just the first 3-4 times after turning phone off and on again. I tried tapping get the message to see if it brought to a number to ring but it just disappeared. Really confused. I didn’t buy it in a shop but off a friend who got it as a present off his ‘EX’ but he said it wasn’t a bill phone so I don’t think it’s locked as I have been using it over 2 months. —        Mark

Solution: Hi Mark. The best team that can help you with this problem should be your carrier. To be honest, we have no idea what’s going on with your device as you haven’t provided any helpful information at all. A lot of times, voice calling problems are network-related so your carrier should be able to identify where the problem is coming from and how to fix it.

If you haven’t tried it though, you can also troubleshoot the device before calling your network to see if it will change anything. The only troubleshooting step that you can do, if you haven’t done it yet, is factory reset. This will ensure that your phone’s software is reverted its defaults. Here’s how to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 won’t read any SD card

I want to purchase my employer provided S6 as we have updated phones at work. It was a Verizon phone, and I have put my AT&T SIM in it and manually set it up to the AT&T network. That part is working fine. However, I am finding that I am not able to add memory because of this SD card unsupported issue. I have a pile of SD cards and have tried many of them — 32GB, GB16, 8GB. They all say unsupported, and when trying to format you get the same error as I have seen many people post including this one on you own thread. exactly, word for word.

When I plug it into the phone it says “unsupported SD card” and wants to format it. I say okay but then it gives a command 7 volume partition disk 179,64 public failed with 400 10 command failed. This has to be a hardware or software issue with this phone as too many people are stating the same thing. It is not a failed SD card,  as I said I have tried a pile of cards. There actually was one card that came up with at least something, but I could not copy to it or format it either.

I suppose it could be a failed card slot due to some inherent flaw in this model. So I may rethink buying this from my company.  — Lee

Solution: Hi Lee. This problem can either be an intentional restriction put in place by your company’s IT, or an isolated case with that particular device. To see if it’s the former, consider asking your company’s IT guys or try checking another company phone to see if it’s restricted as well.

If there’s no software restriction on this phone at all, then you should treat the problem as an isolated hardware issue, which means the only to fix it is by sending it in to Samsung.

Problem#5: Galaxy S6 keeps shutting down by itself after installing Android Nougat

Soon after my Galaxy S6 upgraded to Nougat (currently running 7.0), it frequently shuts down for no apparent reason. Several times a day — sometimes multiple times an hour. I’ve taken many steps to address it so far.

I have cleared the cache partition, recalibrated the battery, booted in safe mode, disabled all non-essential apps, and even done a full device reset…it still shuts down. And it’s a “hard” shut down; it’s on one moment and off the next, with no transition screen or buzz like you get when the battery runs out. It shuts down both when unplugged (frequently) and when plugged in (rarely), but to this point it has never shut down while plugged in overnight, when the only active app is a noise app. I’d love to hear any ideas I haven’t already tried! — Andrew

Solution: Hi Andrew.  You’ve already done all possible software solutions for this issue so the problem must be hardware in nature. Make sure to contact Samsung so it can be checked or replaced.

Problem #6: Galaxy S6 won’t update firmware above Android Lollipop

I think my Samsung S6 is stuck in Lollipop update. However there is no option to update it in the About Phone tab which is what I want to do. I have had a look online and know that my software is Samsung Exynos 7420 which apparently means I have a genuine Samsung but I don’t have a root. Not sure what this affects but saw it pop up a few times in forums. I’m with Spark in NZ and have a working SIM too. Please help! Thank you so much in advance! — Toby

Solution: Hi Toby. There are a couple of things that you can try to update the phone’s software. Below are your options:

  • try updating using Samsung Smart Switch app
  • manually flashing a stock firmware

Before you attempt to install any update, make sure that there’s at least 1GB of available space in the phone’s internal storage device (not the SD card). There shouldn’t be any app that should prevent installation of the latest system update. If you’re running a custom ROM on this device, make sure that you revert it to stock first.

If you’re planning to update the software via Smart Switch, make sure that you have a standby computer for the task. If this is the first that you will do an update like this, try to follow this link for instructions on how to install Samsung Smart Switch. Once you’ve installed Smart Switch on your computer, you may also have to install Samsung Smart Switch Mobile on your S6. After that, it’s just a matter of connecting your S6 to your computer (you must run the app first in your PC) and letting it detect if there’s any pending update for it. If the app will not prompt you that there’s an update available for your phone, that means that this method will not work.

Should updating via Smart Switch fail, your other option is to flash an updated firmware manually, also known as flashing. This procedure is a bit complicated so make sure that you do some research on how to do it first. Providing a guide for this process is beyond the scope of this article so be creative on this one. Google can always help in finding a good guide for you.

Problem #7: Galaxy S6 edge stuck in Samsung logo screen

Hi. My name is Marcus and i have a Galaxy S6 edge. I don’t know why i didn’t get insurance when i bought the phone but i didn’t. One day i had lots of apps open and was on Snapchat for too long and my phone overheated and turned off by itself. then it cooled off and i was able to turn it back on and about a day later i was able to cut it back on. But then it cut off for good and no matter how long i waited, it wouldn’t turn back on. I assumed i had a battery problem and bought a toolkit and a new lithium ion battery and now my phone cuts on but as soon as it gets to the first black screen with the white Samsung Galaxy letters, it turns back off. Do you have any idea of what the problem maybe?? — Marcus

Solution: Hi Marcus. If replacing the battery yourself did not fix the problem and the phone continues to fail to boot to normal mode, the only troubleshooting that you can do is to try and see if you can boot it to other modes. If that won’t work either, then you should really let a professional physically check the device for you. A problem like this can go beyond the battery so unless you are trained to check for other factors that can prevent the phone to boot properly, it’s time that you let a someone who knows do it for you.

For reference, here are the steps on how to boot your S6 to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #8: Galaxy S6 edge shuts off when battery level is low

Hi there. I am using a Samsung Galaxy S6 EDGE and it suddenly switched off automatically when i tried to take a picture with flash on and when i try to switch it on back. Once the logo appears, it switches off again automatically but when i connect with charger it works normally. If i unplug the charger, it switches off again and even the battery is 100% it shows 55%, 65%, and 75%. When i try to turn it back with charger connected and last week i updated to Android 7.0 OTA and this all happens after 2 or 3 days from updated. i tried all the solutions can be found on websites and forums but nothing works. Kindly please help me. Thanks. — Anonymous

Solution: Hi Anonymous. If you haven’t tried to recalibrate the battery yet, that should be the first thing that you should do now. This will help ensure that the operating system is retrained how to detect battery levels correctly. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the phone continues to shut down  on its own, you can also try a factory reset to deal with any possible software issue. If that won’t solve the problem either, send it in for repair.

Problem #9: Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

There was an Samsung update approximately a week ago and since then I cannot maintain a Bluetooth connection in my vehicle (2013 Toyota Avalon). I had no problems prior to this and once it disconnects, it is very sporadic about reconnecting (with much difficulty) and then stays connected only about a minute. My phone is a Samsung Galaxy s6. I don’t believe it is an issue with the car because I seem to be able to pair and connect my husband’s Galaxy Note. I would appreciate some help. Thanks. —  Diane

Solution: Hi Diane. If you haven’t wiped the cache partition and performed a factory reset yet, we suggest that you do them to fix any possible bug in your phone. If that won’t work, unpair your both devices from each other and try to pair them again. You also want to delete the old pairings if there are several of them before reconnecting them again.

Finally, contact the Bluetooth car kit maker and see if there’s a way for you to install a software update on the device. A lot of times, newer devices like smartphones will encounter problems after an update because older Bluetooth car kits suddenly becomes incompatible. In some cases, updating the car kit can fix issues like the one you have. In other cases, the situation will remain as it is because the car kit simply can no longer work with newer Bluetooth systems. In either case, you have to talk to your car maker or the car kit manufacturer to see if there’s a solution to the problem. We know it can look like the problem is being caused by the phone but trust us, newer Bluetooth devices have simply moved on while Bluetooth car kits remain, well, old.

 


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Galaxy Note 4 “Unfortunately Settings has stopped” error showing after an update, other issues

Hello Note 4 users! Welcome to another article that addresses more Note 4 issues. As usual, all issues mentioned here are taken from messages sent by some members of our community. If you have your own issue you want to share to us, don’t hesitate to do that so we can help you too.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 keeps showing emmc failed message

Good day My name is Nadeem. I got your email off this blog. i am currently having issues with my Note 4. It started showing me the write emmc failed message and i couldn’t reload the firmware to it. i have sent it away for repairs with no luck but now it does not seem to power up at all. I have inserted my other Note 4 battery in as well with no luck. however when i connect to my pc i can hear the USB connect sound from my PC but nothing picks up or any activity on the phone. Could you help please? Thanks. — Nadeem

Solution: Hi Nadeem. “Emmc failed” error is a sign that the system is unable to read properly off the storage device. This is either due to a software glitch or a hardware failure. In a lot of cases though, it all boils down to bad hardware. Unfortunately, most cases of emmc failed issue requires repair; you can’t fix it with a software tweak. This is especially true in your case since the phone no longer boots up normally at this point.  That said, let a professional check the hardware first and see what happens from there. Depending on the motherboard damage, your device may or may not be repaired.

Problem 2: Galaxy Note 4 keeps downloading update but won’t install it

I bought a used Note 4. It seems to work great but it keeps downloading update. When i install it says it was successful but then proceeds to download them again and ask me to install them again. I am only on wifi as i have not had the phone switched over yet. Could that be the problem [no sim] or does it sound like bigger issue?

 I need help before i switch over to a phone that will not work. — Chad

Solution: Hi Chad. There may be a software glitch causing this problem so we recommend that you try a factory reset and proceed from there. Factory reset will restore all software settings back to their defaults. Also, make sure to unroot the device or flash back stock firmware if it’s running custom firmware.

Below are the steps on how to factory reset your Note 4:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 3: Galaxy Note 4 “Unfortunately Settings has stopped”  error keeps showing after an update

Yesterday, May 24, 2017, I noticed that my Note 4 was receiving an update that was labeled Samsung Internet. After this update completed I noticed if I went into settings under Applications and tapped on Internet it would set there a few seconds and I get the message “Unfortunately Settings has stopped.” It was working the day before as I went into this to clear out internet cache files. Everything else seems to be working fine. I rebooted the phone, even pulled the battery and no changes. This is very frustrating! — Steve

Solution: Hi Steve. We don’t know what happened exactly to your phone but updates change core system files and something may have gone wrong. The thing is, there’s no test that you can do to see where the problem lies. You must try to isolate possible factors in order to arrive a fix. To do that, there’s a series of software troubleshooting that you must perform.

Wipe the cache partition

The first one is the cache partition wipe. The aim of this step is to see whether the system cache has been corrupted following an update. Sometimes, a corrupted system cache can lead to all sorts of problems. To fix it, you need to delete the old system cache so the phone will be forced to create a new one. Here’s how to do that:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Install app updates and make sure apps are compatible

The next step that you want to do if a cache partition wipe won’t work is to ensure that all apps are in tip-top shape. Go over your list of apps and make sure that you install updates for all of them. If you tend to install apps without checking where they come from, now is to the time to be aware. Incompatible apps can sometimes cause crashing problems, or make other apps behave erratically. Since there’s no direct way to know whether an app is causing a problem or not, this is a trial-and-error step at best.

If you think an app may be causing the problem though, consider booting your phone  to safe mode. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

Return the phone to clean slate with factory reset

If the problem remains after doing cache partition wipe and safe mode observation, there’s no better way to fix it than by doing a factory reset. Refer to the steps above to see how to do it.

Problem 4: Galaxy Note 4 mobile data is slow | How to download TDG Smartphone Troubleshooting app

I unlocked my T-Mobile Note 4 phone, carrier was MetroPCS — due to year long issues with service. The phone was set between T-Mobile & Metro settings 50/50.

Data would not download. Even at 50/50 the data would drop constantly. Got lost a billion times and Google directions would drop GPS constantly or downloads from contacts were slooow.

SO….I had my phone unlocked, ported number, left original memory card in. AND …. THE DROID GUY APP IS GONE!? Can’t find on Google, did you drop your app for the Web? It was a Lifesaver!  I got my phone from a previous friend, it was on my phone then, so I couldn’t ask where she got it. I assumed it came from Samsung, when I Google your app I only get blog stuff. Did you remove your app from Play Store? And I lost thru an update? Or do you still have it? Thank you. — Ellen

Solution: Hi Ellen. The best thing that you can do about your mobile data issue is to ask support from your current carrier. Although there’s a chance that a device issue is causing it, majority of the time, it has something to do with network-related problem. The advantage of asking support from your carrier for this issue is the fact that they can also help you troubleshoot the device in case the problem is not from their end. If you haven’t done that at this time, make sure that you do it.

As far as device troubleshooting is concerned, you are limited to doing a factory reset only. We don’t think it’s a configuration issue because mobile data is actually working, albeit slow. If you’ve already tried a factory reset before calling us, then the best thing that you can do is to seek support from your network.

Our support app is up-and-running. It’s been renamed TDG Smartphone Troubleshooting. Please follow this link to download it from Google Play Store.

Problem 5: Galaxy Note 4 not detecting SD card

Today, my 8GB micro SD card in my Samsung Note 4 stopped working. It’s an older card, but it happened so suddenly. I was browsing and preparing my photos to back up onto my PC. I moved all the photos from the phone storage to my hard drive first, then it stopped seeing the SD card in my phone through the file explorer. I tried removing and replacing it, but my phone started saying it was an unrecognized format and wanted to reformat the whole thing. I reset then factory reset my phone without the card inserted. I’ve tried a desk top memory card reader. The drivers installed, the device will light up, but the PC doesn’t act like there’s a card inserted. I’m at a loss. I feel like I know it’s gone for good, but was hoping you had an idea of something I may be overlooking. — Boxer

Solution: Hi Boxer. If your computer also fails to detect the SD card at this time, you may be right, the contents or the card itself may be gone for good.

Try inserting the card to another smartphone to see for the last time if our suspicion is true. If that phone won’t detect that card either, you must accept the fact that your SD card has failed.

Problem 6: Galaxy Note 4 won’t boot normally, stuck in installing system update screen

My Note 4 will go into a reboot loop for hours, sometimes even after removing the battery. After a while the Android fella pops up saying unable to reboot or installing system update.

I have wiped the phone and my service provider won’t replace it since my warranty stopped last year. I was told the software is too advance for the firmware. Is there anything else you can suggest I try? — Jaimeeantonik

Solution: Hi Jaimeeantonik. The first thing that you can try is to flash the bootloader. The bootloader is the first series of codes that runs when you start up the phone. It’s independent of the operating system but like any software in your phone, it can also get corrupted, leading to an issue just like the one you’re experiencing. To flash it, you need to follow a certain guide. Flashing guides are phone model specific so there’s no one-size-fits-all one for you. We can give an example of steps how to flash the bootloader but we are not sure if they are exact ones for your device. You must find a good guide for your phone model using Google.

Below are the sample steps on how to flash the bootloader:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t fix the issue, you can also try to flash the firmware itself. The steps should be slightly different than the ones provided above so, again, make sure that you find a good one first.

Problem 7: Galaxy Note 4 purchased from eBay has bad speaker

My sound system is not working. I have a new one bought from eBay, a Samsung Galaxy Note 4. I had to do a factory reset on it and now my volume does NOT work. There’s no music sounds, no notification sounds, no sounds. Please help me. I don’t want to spend another 200 some dollars to get another phone that doesn’t work. I don’t know the Android version of it. And I’m currently with MetroPCS. — Cristine

Solution: Hi Cristine. If factory reset did not help at all, there must be something wrong with the hardware. Try to check if the speaker is working by accessing the phone’s service menu first. Here’s how:

  1. Open the dialer or Phone app.
  2. Dial “*#0*#” (without quotes).
  3. Tap the box that says Speaker. The phone is supposed to make a sound after tapping this box. If nothing comes out of the speaker, that’s proof that you have a bad hardware.
  4. To go back to normal mode, simply hit the Back button.

You can’t fix a hardware problem like this so you either have to return the phone and get a refund, or have it tested and repaired.

Problem 8: Galaxy Note 4 apps keep crashing after an update

After an update last week my phone keeps restarting and I keep getting error messages that apps have stopped working. I see where a factory reset may help this but I don’t really understand how to do it. I’ve connected my phone to my laptop but nothing pops up saying a device has been connected. I need step by step. It has a SD card. — Hoodsybil

Solution: Hi Hoodsybil. We suggest that you do a cache partition wipe first (refer to the steps above). If that won’t work, here are the steps on how to factory reset your phone:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 stuck in boot loop

My phone suddenly is stuck in some sort of loop. It came up on a boot menu screen and I wasn’t sure what to do. So I selected the top option that was reboot system. It then goes to the Galaxy Note 4 black start up screen and freezes there, goes black and back to the galaxy start up screen. I’ve removed the battery, bought a new battery and it’s still doing the same. Any help appreciated. — Lorra32

Solution: Hi Lorra32. You did not give us enough information to help us identify the cause of the problem for you. An issue like this does not happen out-of-the-blue. You must have done something different to cause it.

If you tried to install something, or change some settings without knowing where they’ll lead, that may be the cause of the problem. We suggest that you check our suggestion for Jaimeeantonik above and see if you can fix the issue by flashing the bootloader or firmware.

If flashing won’t solve the problem, consider sending the phone in for repair or replacement.

Problem 10: Galaxy Note 4 microphone not working

No audio is being picked up on video camera and voice recorder apps. Already played music, mp3s and Youtube videos to test audibility. Those work just fine. Volume is up all the way for: Ringtone, Media, Notifications, and System. Was in the middle of clearing out space on my phone and afraid I may have deleted some key ingredient to receiving up &/or putting out audio. My recorded videos and voice recorder are the only apps that have this problem. — Cbowers613

Solution: Hi Cbowers613. We don’t think you’re testing the right functionality here as the speaker is not the problem. Playing music and videos will only allow you to check whether or not the speaker is working. If your recorded videos lack audio, the most likely problem is the phone’s microphone, not the speaker.

To check if the microphone is working, try calling someone. If you can hear them but they can’t hear you, the microphone is most probably fried.

If this problem started after deleting some system files, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat, other issues

Hello Android fans! Welcome to another #GalaxyS7 post for the day. We hope that the solutions we provide will help not only those mentioned in this post but others experiencing the same or similar issues.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge won’t send SMS, only sends duplicate texts

Hello. My Samsung Galaxy S7 Edge (T-Mobile is my carrier) will sometimes not deliver a text message and I get a notification saying “Sending Failed.” So when I click to “Resend,” it will at times come back with another failure message, but the receiver of the text says that they have received the text message duplicate times (As I keep resending it since it notifies me that the message has failed). Please help! Thanks! —Mary

Solution: Hi Mary. There may be a bug in the messaging app you’re using so the first step that you want to do is to clear its cache and data. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the problem remains after you’ve cleared the cache and data of the messaging app, contact your carrier for direct assistance.

Problem 2: Galaxy S7 won’t turn on

Hi. So this is the second time my Samsung Galaxy S7 has done this. I don’t know how i got it to work the first time but I’ve been sitting here for over an hour trying everything.

So last night my phone died. so i plugged it into charge, had a shower, and went to bed. When i went to bed, it was charging. i got up this morning and it’s not responding. It’s not charging; it’s doing nothing. I’ve tried all your troubleshooting for the phone with no luck. i got frustrated with it and pressed the power button repeatedly for i dunno, 10 seconds, and the charging symbol come up. i was like awesome but it wasn’t charging. the symbol was just there for about 1, maybe 2, minutes and the screen went black again. now it’s doing nothing. Can you please help? I’m so over these unreliable phones it’s a joke. i just want the some god damn phone for longer than 3 months. I’ve had like 7 or 8 replacements over the last 2 years. — Corah.newsome

Solution: Hi Corah.newsome. A lot of failure to boot cases boil down to a hardware issue so if you’ve already exhausted software troubleshooting before contacting us, all you need to do is to send the phone in for repair or replacement. If the phone no longer show any indicators that it’s still turning on — blinking/steady LED light, vibrates when restarting, or sound notifications when receiving messages — then the only troubleshooting that you can try is to see whether or not you’ll still be able to power it back on to alternate boot modes. Below are the steps that you should try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, the different hardware button combinations above are not solutions in themselves but are ways to allow you do follow up troubleshooting. If your phone remains unresponsive or dead, that’s a clear indicator that bad hardware is causing the problem.

Sometimes, a malfunctioning charger can also cause charging failure so if you haven’t tried using another charger before, you must get a new one first before sending the phone in.

Problem 3: Files transferred from Galaxy S7 edge to SD card got corrupted

I have a Samsung S7 edge and I’m having storage issues. I have a micro SD (Transcend premium 300x 128gb with a 10 in a circle and a 1 in a box xc1). When i tried to transfer my files over because my phone was telling me i was out of space, they corrupted. It says the size of storage used as if they’re there, and i can see the preview of some of the photos, but when i pull them up there’s a broken link. The rest i can’t even see a thumbnail preview. The videos are also broken links and the documents all together disappeared. I’m sure every freaking bit of my music is gone too. I formatted it before doing any of this. Please help! What is wrong and how can I get all my files back? — Lindsey

Solution: Hi Lindsey. First of all, we want to make it clear that recovering your files depends on two things:

  1. If you left a copy of those files in your phone (by using the “copy” option) during the transfer, then you haven’t really lost anything as you can simply move them again to another storage device.
  2. If you chose the “cut” option during the transfer (which means the files were then deleted after the transfer was completed), file recovery is out of the question. Those files would be gone by now. There’s no trick that you can do on your end to make them re-appear out of nowhere.

The above situations only applies if you noticed that your files were corrupted immediately after the transfer. If file corruption happened days after you performed the transfer, you may be looking at a possible SD card issue. This means that the SD card may be malfunctioning, or something caused the files to be corrupted. To see if it’s an SD card issue, try to reformat it using your phone, then try to replicate the issue by transferring files to it. Observe it for a few days and see how it works. If your files become corrupted at a later time, consider getting a different SD card.

Keep in mind that there are other factors that can corrupt an SD card. We won’t discuss these other factors in this post but you can try to do some online research to educate yourself. The most common reason why files get corrupted in an SD card though is when a user interrupts the system while its saving to or reading from a SD card. Try to be patient when your phone is loading from an SD card or if it’s trying to save something to it. Turning the phone off or removing the card from the phone without unmounting it first almost always leads to problems.

Problem 4: Galaxy S7 edge keeps glitching after an accidental drop

I dropped my Samsung Galaxy S7 edge off my couch onto the carpet. The screen cracked near the volume buttons. I only had this phone for about a week, and now it keeps glitching. The screen will go black sometimes, but then eventually it’ll stop glitching and work again. I don’t know what I should do about it. I don’t wanna get a new one because I just got this phone. — Cassie

Solution: Hi Cassie. If the shock from the accidental drop was so severe to damage the screen, the same shock must also be enough to cause damage inside the phone. If your phone was working normally before you dropped it, we’re afraid you really don’t have much choice at this time. There clearly is a hardware problem going on right now. There’s no amount of software hacks that can fix a bad hardware. You should contact Samsung or your carrier for a phone replacement.

Problem 5: Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat

Since 2 Nougat updates, I’ve got no Chrome and no Play Store. I’ve followed all troubleshooting guides bar full reset because if I cannot access the play store I can’t replace apps. I’ve left my phone in safe mode for now. Chrome problem will not let me add my account but says it’s not there and also that it is in opening. At first it said no wifi or data access. Now it says couldn’t sign in, problem connecting to accounts.google.com. Chrome is the same. Prior to that it said Google dot com and .co are not safe forcing me to not use it anyway. I’ve used chrome for ages now and it’s synced on my Tab pro and new Lenovo device so clearly Nougat stuffed things up. I’ve got used the Nougat changes even though they appear to have reversed much amazingness but my S7 edge now feels a bit defunct if I can’t put apps on it. The Galaxy store has some stuff but doesn’t offer the same updates the Play Store does. I can’t use Gmail either as the account will not sync. When I spoke to Samsung about it all they said it’s a Google problem as they built Nougat and sold it to Samsung. Also said there is no reversal from the initial update so when the 2nd one came out I imagined it was all the fixes needed that clearly was flooding the net with angry S7 users. A long with the S8 coming out it seems odd that thousands of S7 devices got stuffed on an update that Samsung appears uninterested in. If you can help me get my Gmail and play store and chrome working again I’ll be over the moon. Thank you. — Ali Bartlett

Solution: Hi Ali Bartlett. We don’t know how you updated your phone but if it’s through OTA (over-the-air), the next best thing to do factory reset. We’re pretty sure we always make it a point to suggest a factory reset if no troubleshooting seems to work. Post-update issues do not necessarily mean the new Android version is problematic. If you’ve already made sure that ALL your apps are compatible with the Android version running on your phone, then reverting all software settings via factory reset should fix the problem.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If you don’t plan on doing a factory reset, talk to your carrier or Samsung to have your phone replaced.

Problem 6: Some Galaxy S7 apps not showing notifications

I’m having problems with my notifications from some apps. I get a full notification from some (like Telegram). I just get the pop up on top of the screen but it doesn’t stay in the notification bar and for some i just feel a small vibration but no notifications at all and I have to open a few apps to see which one received the message.

P.S. that problem wasn’t when I first started using my phone. I think it happened after our installed a system update but not sure. — Mhkhill

Solution: Hi Mhkhill. The first troubleshooting that you need to do here is cache partition wipe. This will ensure that you eliminate possible system cache-related issue. Sometimes, updates or app installations can corrupt the system cache so you must delete the existing one in order to force the phone to create a new one from scratch. A corrupted system cache can lead to all sorts of problems so there’s on skipping this one. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After clearing the cache partition, you then need to ensure that you set up notifications for apps you’re having problems with by going under Settings>Notifications.

Should the problem return after that, do a factory reset. Refer to the steps above on how to do it.

Problem 7: Galaxy S7 won’t recognize an SD card

My phone doesn’t seem to recognize the SD card I put in for extra memory. It has been used in this phone prior to me owning it when my stepdad had it (so I know it’s capable). He gave me this phone after he upgraded. We rebooted it and I just forgot to put the card in…I figured the device had enough storage for me. Now it’s full with things I really don’t want to get rid of and I can’t save anything new. Please help! Thanks. — Amber

Solution: Hi Amber. Try to reformat the SD card first and see how it works. Make sure to do so using your S7 and not any other device. Reformatting it using the device it’s supposed to work with minimizes bugs and ensures that both of them are compatible.

If you’re unable to reformat the device because the phone won’t recognize it, try inserting a different SD card to see if it’s a phone problem. If your phone still fails to read a second SD card, that’s proof that your S7 is having trouble reading an external storage device. Do a factory reset first, then send it in for repair if the  problem continues. On the other hand, if your phone will read the second SD card, then that’s a signal that your first SD card is probably not working. To fix that, simply replace it with a new one. Again, make sure to reformat the new SD card using your phone before using it.

Problem 8: Snapchat keeps crashing when logging in to Galaxy S7

I have a Galaxy S7, which was factory reset before I got it. I downloaded Snapchat, and when the app was finished downloading, I tried signing in but it blinked out to my home screen after pressing the “Log In” button. I have tried Uninstalling and re-downloading the app, and clearing the app data but neither work. After I re-download it or clear the data, it will let me type in my log in info but nothing more. After I log in and it blinks out the first time, every time after it blinks out within five seconds, without letting me log in (only first time after re-installing or clearing data.) I can not fix this. Please help. — Ahernandez2813

Solution: Hi Ahernandez2813. If clearing Snapchat’s cache and data and reinstallation did not help, the problem is most probably app-related. This means that there may be something that prevents Snapchat from loading, or that Snapchat app itself is coded differently (incompatible). If you can’t make the issue go away by doing basic phone troubleshooting like wiping the cache partition and factory reset, you should contact the app’s developer for support.

Problem 9: Facebook and Snapchat apps keep crashing after Galaxy S7 updated to Nougat

Ever since my phone updates my apps on wifi, the new update on Snapchat and Facebook now it won’t let me get on either one without them constantly flashing and then closing before they come on. Says unfortunately Facebook has closed etc. Now my Google bar does the same thing 2 or 3 times before I can eventually use it. I really enjoy Facebook and would like to have it but this is driving me crazy. Lol. — Chad

Solution: Hi Chad. Your issue appears similar to Ahernandez2813 above so you must do the basic software troubleshooting first. Below are the things that you must do:

  1. clear cache and data
  2. clear cache partition
  3. factory reset

Problem 10: Galaxy S7 won’t connect to hotel wifi | “This Site Can’t be Reached” error when Galaxy S7 tries to connect to wifi

I have a problem with my Wi-Fi connection. I am a resident at Hotel in Beirut. To connect to the Wi-Fi there is a log on page that shall be opened after connecting via Wi-Fi at which I shall put my username and password. When I am connecting to the Wi-Fi, unfortunately, this page is not displaying and the following message appears “This Site Can’t be Reached.” Can you Help me at this ? Truly. — Ahmed ElMouchi

Solution: Hi Ahmed ElMouchi. Wifi networks can be configured uniquely by their administrators so there’s no one-size-fits all solution for your situation. The error message you’re getting may be a signal that there’s a problem with said network. We recommend that you contact your hotel’s wifi administrator to fix the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 has poor signal reception, can’t read SD card, can’t send and receive MMS, other issues

Welcome to the last #GalaxyNote4 post for the week. Like the rest of the posts before, this article answers more Note 4 issues. We hope that you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 battery drain issue

My Samsung Galaxy Note 4 battery drains fast. I have checked all possible causes as you listed in the droid guy solutions provided without success. This includes force stopping running apps etc and uninstalling most of my applications. The problem still persists even when I charge my battery full around 7pm and then switch off the phone completely the whole night leaving the battery in the device. When I turn it on in the morning at 7am the battery is at 35-40% This is an original Note 4 battery I bought from a Samsung shop to replace the original battery. The original battery I bought with the phone, when I started experiencing thus fast battery drain I assumed my battery needed replacement since my phone is about 3 years old now. I have done 2-3 firmware updates since I bought this phone and I believe the problem started on my last firmware update. Please help. —        Mpofunj

Solution: Hi Mpofunj. Try recalibrating the battery first and see if it helps. Doing this step will help retrain the operating system in detecting battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes after recalibrating the battery, do a factory reset. This will ensure that you eliminate possible software glitch.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Should the issue remain after a factory reset consider getting a new battery or better still, a new phone.

Problem 2: Galaxy Note 4 has poor signal reception

Samsung Galaxy Note 4. My phone was working perfectly before but one day there was no signal and the SIM slot was changed. It worked fine but after some days, there was no signal again. Sometimes it has signal when the other phones has a LOT of signals on the area but my phone will only have 1-2 bars of signal. My wifi also has really hard time connecting unlike my other phones.

Another issue that frustrates me is that my phone never turns off the display. When i press the button for locking the screen, it will lock for 1 second then the screen will open up again. It never turns off unless i power off. I’ve reset everything. Hard and soft reset and even cleaned cache. But it doesn’t work. Please help me. 🙁 i really have good memories with this phone. Thanks in advance :)) — Daniel

Solution: Hi Daniel. Android troubleshooting is simple, you don’t have to make things complicated at all. If you’ve already exhausted all software troubleshooting like wiping the cache partition, factory reset, or unroot (if phone was rooted), reflashed stock firmware (if the phone is running custom firmware), then hardware issue must be to blame. If you’ve been using this Note 4 for over 2 years now, it may be near it’s end of life. We’re not saying that your Note 4 is only good for a few years but life expectancy of electronics depends on a number of factors. We know of some Note 4s that are still working great at this time. Our own Note 4 is working fine even though it’s been working day in and day out since September of 2014. There are a lot of things that can affect how long an electronic device like a smartphone can last so there’s really no telling when a device starts to malfunction due to wear and tear. The point is, if your phone is now having problems and the usual set of software solutions do not make any difference at all, it’s time to consider repair or replacement.

Problem 3: Galaxy Note 4 front / selfie camera is blurry

Hi! I have a Samsung Note 4 GLOBE TELECOM-PH Kernel Version 3.4. Unfortunately, I dropped my phone in the water before and went to a repair shop to repair it and I noticed my selfie front camera has water inside too. Now, it has been a month since I got it, my selfie front camera has no more water inside. But my problem is the sefie front camera of it. When I open my camera before taking a picture it would be crisp and clear. But when I take a picture and when I got to see eat it would be blurry. It’s not like that before, It became like that after repairing my phone. I have even pictures I took before and after the reparation. — Cathleen

Solution: Hi Cathleen. Try resetting camera settings by doing the following:

  1. Open the native Samsung camera app.
  2. Tap the More options icon(the one that looks like a gear icon).
  3. Scroll down to the bottom and tap Reset settings.

If resetting the camera app settings won’t help, try a factory reset. If this reset won’t work either, make sure to return the phone to shop that fixed it initially.

Problem 4: Galaxy Note 4 can’t read SD card

I have a Samsung 128 GB micro SD card that I am using in my Android phone. It is running Android 6.0.1. Configuration version I15.MOT.XT1565.0. For some reason the micro SD card worked before, but I was trying to add music to it and now it isn’t working. My computer wont detect the card when I put it in the SD slot, my phone does see it as there, and my son’s S7 says it needs to be formatted. but when we try to format it we get command ’10 volume partition disk:179,0 public’ failed with ‘null’. Is there a way to recover and reformat the SD card so it can be used again? Or is it trash? — Gloverb

Solution: Hi Gloverb. Well, if your phone still detects it, we can’t see any reason why you can’t reformat it, unless you’re also getting an error with that. Recovery of data from the SD card can be a different topic though. If your computer or phone can detect the SD card but can’t read the contents at all, there’s no way you’ll be able to recover anything from it.

If your phone or any other device can’t reformat the SD card at all, just replace it.

Problem 5: Galaxy Note 4 can’t send and receive MMS

I have a Samsung Note 4. Don’t laugh, it works (up until this morning) great and I love it. LOL With Mobile Data ON I sent a text message this AM with several emojis. Didn’t notice until hours later that it FAILED (in red letters). Sent another text with 3 pictures and it tried for a couple hours to send it then it too FAILED (in red letters). Then I received some texts from a friend with pictures but got the Error message below. I also got one saying that my text (with picture) would be sent when the network was available. Called Consumer Cellular and tech checked my service and all was in order. then he walked me through several steps to set up a new APN. Still didn’t work. Took out the battery and SIM card. Replaced and still didn’t work. I can make calls, send text only texts, access the internet via mobile data with wi fi turned off, play solitaire complete with advertising, etc. Just can’t download pictures from a text. I just tried sending a test text (say that 10 times real fast) and it went through so I guess the battery trick helped there. I just returned from a 9-day trip and it worked perfectly, sending pictures and receiving them. I don’t save pictures on my phone and delete most of what people send me so shouldn’t be an overload of data. — Bizzzzyme

Solution: Hi Bizzzzyme. If your phone can make calls and all APN settings are correct, the cause of the problem may be on the app you’re using. Try wiping the cache and data of the messaging app and see how it works. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache button first and observe how MMS works.
  6. If nothing works, repeat the steps above and tap Clear Data button.

You can also try to use a different messaging app and see if MMS works fine.

Problem 6: Galaxy Note 4 won’t charge

My phone started running really hot and the battery draining super fast, and quit charging. I ran the clean up and shut down everything and it would still do it. Error hardly change after being in the charger all say long would shit down at anything below 30% freeze up, exit me out of whatever I was doing, and them all of a sudden just start running back to normal. Now it’s doing it again and I can’t get it to charge at all. when i finally got it to charge enough to come on it was downloading something with an android on the screen saying it was in custom mode and not to turn off the target device. Help I really need my phone working. I even tried the wireless charger and it won’t work either. The charger will pick up the acceptor, but the phone won’t pick up the charge. — Ashley

Solution: Hi Ashley. The only thing that you can try now is factory reset. If that won’t fix the charging issue, you can either try a new battery or send the phone in.

Refer to the steps above on how to factory reset your phone.

Problem 7: Galaxy Note 4 can’t play Youtube, does not support Google Play Services app

My device (Samsung Note 4 SM N 9108V) does not support Google Play service. I bought it in China. It didn’t have Play services when i bought it. I downloaded and installed, but still it frequently pops a message the “Unfortunately google play services has stopped working.” When i try to open applications like Youtube, they wont open. It gives me a message that Youtube won’t run without Google Play services which are not supported by my device. I have tried almost everything that i could on the internet but still not working. — Bornwell

Solution: Hi Bornwell. Google Play Services app is one of the core apps required in order to play other Google apps such as Youtube. We understand China bans Google and its services so the firmware running in your phone must be configured to block Google apps like Google Play Services. We’re not familiar with your system and we can’t be certain if that’s the case. If you’ve already tried to manually install Google Play Services app before and it keeps on crashing, we don’t think there’s any other workaround for it.

Problem 8: Galaxy Note 4 charges very slow

Hi! This past few days my Samsung Galaxy Note 4 is charging very slowly. Like yesterday, I charged it for 3hrs and its battery just went from 2% to 59%. I tried consulting some phone technicians and they said that maybe the charging pin is broken. They told me that the problem is easy but they don’t want to repair my phone because opening the Galaxy Note 4 is dangerous. Hope you can help me 🙁 — James

Solution: Hi James. In a lot of cases like this, the main reason is always a bad charging port. Try doing a factory reset and observe how charging works afterwards. If there’s no change and charging remains very slow, consider trying a different battery. Sometimes, a bad battery can also manifest in slow charging issue. If that won’t fix it either, go ahead with repair.

Problem 9: Galaxy Note 4 won’t turn back on

First off. I had to uninstall updates from Google Services since it kept causing stuff to pop up. Some said “Google services has stopped” and another message but i forgot what that one said. First i cleared the cache but then that caused the popups to appear more. Finally i stopped it by uninstalling the updates. My phone was going completely fine now. Until one day while i went on my Instagram. My screen froze. I took my battery out and put it back in since that was the only way for me to restart it. My phone turned on but it stayed on the logo screen. It wouldn’t fully turn on. I told my mom and she told me to restart it. But i didn’t want to since i didn’t have any of my drawings backed up anywhere. So i went on my phone and there was a download and restart thing. I didn’t want to restart so i clicked that download thing. I had no idea what it was for. It didn’t do anything so i took battery out. Bad idea i know now. So I can’t restart my phone anymore. Its stuck on that download Android thing. I gave my ma my phone to fix it. She tried to download something into it but it didn’t work. It kept saying error or it didn’t realize it was my phone. I don’t know. So I tried other things like take battery out, hold buttons. I literally tried all the things i can do. Nothing worked. I know it’s my fault. I didn’t know it would do this to my phone. It does still charge up. I don’t know if that means my phone is still fine and can be fixed but in another way that i can’t do. Can you please help? I want to draw. Or at least get my pictures and drawings back. If you can’t do that, it’s fine. I just want my phone on. My family literally doesn’t have no money to get it fixed or to buy a new one. If you can’t contact me here, message me on my Instagram dm. @nekoalexis. — Alexis

Solution: Hi Alexis. There’s very little to nothing that you can do when it comes to an issue like this. Most of the time, the cause of an issue like this is something that an average user can’t fix because it involves a hardware malfunction. The only software troubleshooting that you can try is to check if your phone can restart to alternate boot modes (Recovery mode, Download mode, Safe mode). Each of these modes require doing a combination of hardware buttons. If your phone remains dead or unresponsive after you try all of them, you’re out of luck. You either have to have the phone repaired or replaced.

For reference, here are the steps on how to start your device to alternate boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 10: How to recover files from Galaxy Note 4

Hello! I am trying to just get some realistic idea of how lost some photos are. Long story short, my mother passed away. I have her Samsung Galaxy Note 4 phone but somehow, all pictures were recently wiped! Everything else she had is still there (texts, contacts, even the wallpaper that is not showing up in any photo files) but the gallery of camera photos are gone. The worst part is, my daughter has taken a few photos with the phone, not realizing this happened. She took about 6 photos and several screenshots. My question is, once new pics are taken are ALL old photos automatically rewritten or may some of them still be recovered with only a few overwritten permanently? I hope there is hope to recover these, I am of course willing to pay for a program if it will actually work. I truly appreciate any honest help you can give me! — Audrey

Solution: Hi Audrey. File recovery is a tricky business and even experts in this field cannot give you a 100% guarantee that they can recover everything. Ideally, if you want to recover deleted files from a particular storage device, you want to ensure that you don’t use the device. This is to minimize losing bits and pieces of information that may help in recovering some important data. This means that you’re supposed to turn the device off until you’re ready to let forensics guys do the  recovery. That this was not observed means that some sectors that kept recoverable information may be occupied by new files right now. If you want to know how much information can be recovered, you should let a professional do it for you. Again, we’re positive you’ll not be able to recover everything.

File recovery requires specialized software and can be expensive. If money is not an issue, do some online research and look for reputable companies that offer file recovery services in your area. Sometimes, the process involves mailing your device to their shop so make sure to remove any personal information from your device before sending it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 won’t recognize SD card after rooting, screen remains black, other issues

The #GalaxyS5 has proven to be one of Samsung’s most reliable flagship phones for years now. Even with the near arrival of the Galaxy S8, millions are still using the Galaxy S5 at this time so it’s no wonder that we’re getting a lot of requests for assistance.

Below are some of the samples of the issues we’re discussing today:

  1. Wet Galaxy S5 screen remains black and won’t turn on
  2. Galaxy S5 won’t recognize SD card after rooting
  3. Galaxy S5 won’t charge
  4. Galaxy S5 makes sound notification when Do not Disturb feature ends
  5. Galaxy S5 keeps rebooting and won’t load beyond the Samsung logo screen
  6. Galaxy S5 screen remains black after phone got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Wet Galaxy S5 screen remains black and won’t turn on

I dropped my Galaxy S5 in the toilet this morning by accident. The phone was on when it fell, the headphone jack end went in the water. It was not completely submerged; the battery port was not in the water. The phone seemed normal, as it was only in the water for MAYBE a few seconds. After about 5 minutes, phone flickered for a few seconds, and went black. I continued to get notification noises, and such, I pulled the battery, SIM and SD cards. Put phone in a bag of rice. (I did not put the battery in there as I have 3 batteries for the phone–if this battery is a loss I have 2 others). After being in the rice for several hours, the Samsung logo comes on when restarting, but then it is black again. Notifications and such also work. Since the logo was clear, that should mean that my screens are not completely ruined, correct? Is there anything else I can be doing? — Kellie

Solution: Hi Kellie. The only thing that you can do right now is submit the phone for a repair. Let a professional open the phone and clean the internal components. If you’re lucky, once the phone has been cleaned and dried up, you may be able to use it again normally. Keep in mind that water damage can lead to all sorts of issues. The main issue you’re facing now may be a bad screen assembly, but if some moisture remains inside, that could lead to corrosion of the motherboard, which can then lead to other problems. This is the main reason why a wet phone must be opened up, cleaned, and dried properly.

If you have the skill and tools to do the job, you may be able to find some websites that specializes in hardware troubleshooting and repair. Do some research using Google for guides on how to do it. Otherwise, just bring the phone to a repair shop.

Problem #2: Galaxy S5 won’t recognize SD card after rooting

My Galaxy S5 was working just fine until I rooted it. After I rooted my phone, it sometimes read my SD card. Every time it stops reading it, all I had to do was put my phone off and on. By the time it came back on, the problem was solved. Now all of a sudden my phone stop reading my SD card, so I try another SD to see if it was my SD card that was the problem. It turns out that it was my phone that was the problem because it was unable to read any memory card and all the memory card I used on it was working perfectly.

Now I unrooted my phone to see if that was the solution but to my disappointment it was not. My phone sometimes shows that the SD card is present but when I try and send something on the SD card, the SD card disappears.

Also my phone shows unsupported SD card and ask for me to format it and when I do it say SD card is ready to be removed but when I take it out and put it back in the phone does not read the memory card. Can anyone help me because I don’t want to bring my phone to the repair shop and then the same problem start happening again. — Biggbram

Solution: Hi Biggbram. We don’t know the full history of the device so we can’t say if this is an isolated issue, or whether it’s due to a bad rooting software or app. Try wiping the cache partition first to see if that will make any difference. Here’s how:

      1. Turn off the device.
      2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
      3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
      4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
      5. Press the Volume Down key to highlight ‘wipe cache partition.’
      6. Press the Power key to select.
      7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
      8. Press the Power key to restart the device.

    Should nothing change after refreshing the system cache, try to observe the phone in safe mode. Safe mode blocks third party apps and services  from running so if the issue won’t occur, that’s means that one of the installed apps is probably causing a conflict with the operating system, resulting to this problem. Here are the steps on how to boot your S5 to safe mode:

        1. Turn the device off.
        2. Press and hold the Power key.
        3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
        4. Immediately after releasing the Power key, press and hold the Volume down key.
        5. Continue to hold the Volume down key until the device finishes restarting.
        6. Safe mode will display in the bottom left corner of the screen.
        7. Release the Volume down key when you see Safe Mode.

      Finally, if nothing changes after booting to safe mode, the last thing that may fix the problem is factor reset. Here’s how you do it:

          1. Turn off the device.
          2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
          3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
          4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
          5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
          6. Press Power button to select.
          7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
          8. Press Power button to select and start the master reset.
          9. When the master reset is complete, ‘Reboot system now’ is highlighted.
          10. Press the Power key to restart the device.

        An issue like this can also be caused by a bad SD card slot. If factory reset won’t help at all, have the phone repaired or replaced.

        Problem #3: Galaxy S5 won’t charge

        Hi. My Samsung S5 randomly wouldn’t charge the other day. I took out the battery and held down the power key for 1 minute then put the battery back in, and while turned off it charged very slowly (but very glitchy, sometimes it didnt work). That worked (sort of) for a few days but now it won’t even charge while turned off. If i plug it in while turned off, the battery bolt symbol will show up for about 10 seconds, then it will disappear and the caution sign (or whatever it’s called) will appear.

        I tried deleting recently downloaded apps (just downloaded a lot of new ones for my travels –maps.me, spotify, etc.). I’m currently in Hanoi, Vietnam so it’s very difficult to find a legit place that will fix my phone and it is very hard to travel without a phone so I’m very desperate. so any help will be greatly appreciated. Thankyou! — Grace

        Solution: Hi Grace. The first thing that you want to do is to try another original Samsung charger. The current charger may not be working properly at this time, leading to erratic charging sessions. If that’s not that, the problem can be caused by either an unknown software glitch, or a hardware malfunction such as a faulty USB charging port or battery.

        If you have a spare S5 battery with you, try using it to see if it has something to do with the battery. If you don’t have a spare one, just skip directly to software troubleshooting. That said, you must try the usual dose of software troubleshooting that we suggest. For your case, you must do the basic three — wiping the cache partition, charging in safe mode, and factory reset. If you’ve done them already prior to contacting us, the most likely cause is a bad USB charging port. Try to check the USB port using a magnified to see if there are bent pins or dirt inside. Wear and tear from regular plugging and unplugging or a charging cable can damage the USB port over time. If you’re not careful when plugging or unplugging, you can almost always expect a charging issue sooner. Dirt can also cause charging problems from time to time so make sure that the USB port is cleaned. Try using compressed air to blow particles out of the port. If doing these things won’t fix the problem you must either consider repair, or getting a new smartphone.

        Problem #4: Galaxy S5 makes sound notification when Do not Disturb feature ends

        I just got a Galaxy S5, having previously owned a Galaxy S4, until it decided to fly out of my hand down some cement stairs, never to work again. Anyway, I use the Do not Disturb feature (or Blocking feature I think it was) on the S4 and it worked fine. Coming out of blocking mode into the sound mode, it had been before it went dark (eg if it had been on vibrate when it went into blocking then it came out of blocking on vibrate as well.) I use this feature most nights on a schedule so I am not awakened by notifications when sleeping. However, the S5 seems to come out of Do not Disturb into full sound, even if it went into do not disturb on vibrate. I am not sure if this is a bug or if I just can’t find the setting to keep it on vibrate.

        I work in an open environment and we’re supposed to keep the ringtones to a minimum so I like to have it on vibrate most of the time. In the four days since I’ve had this new phone I’ve gotten a lot of glares from coworkers because I assume my phone is on vibrate all the time like the S4 was, but this S5 seems to not play by the same rules. Any help on this you can offer? Many thanks! — Paula

        Solution: Hi Paula. There’s no setting under Do not disturb menu to select vibrate when it deactivates so it’s most probably a bug. Try wiping the cache partition to refresh the system cache and try again. If that won’t work, consider wiping the phone via factory reset.

        Problem #5: Galaxy S5 keeps rebooting and won’t load beyond the Samsung logo screen

        Hi. My Samsung Galaxy S5 was fully charged and the problem starts when I power off my phone. Later the day, when I power on my phone, the Samsung logo was lacking. Next, the phone just stuck on the T-Mobile logo when it appears. I waited a long time, nothing happen, it just got stuck.

        I searched the websites, they said that I have to factory reset. So I did, now the problem continues. My phone did turn on and after the updates, the welcome screen appears, the one where you have to select languages, set up your WI-FI and stuff.

        When I get to the part where I have to put the name as the owner of my phone, the screen just go black, but the bar on top the screen still shows. Then the screen appears. Before it lets me do anything, my phone automatically turned off. After a few second, it was on again. So I tried to complete the welcome process for my phone again, same thing happened. And now, my phone just keep restarting. Looks like my phone had no hope. Please help, thank you. — Cici

        Solution: Hi Cici. If factory reset did not make any difference, we doubt there’s anything else that you can do on your end at this point. The cause of the reboot issue may be a hardware malfunction so you must try to have the phone checked by Samsung or a third party a shop.

        Before going to the service, try to see if you can boot the phone to Odin mode. If you can and it stays stable, you may be able to fix the issue by flashing stock firmware. If you haven’t tried this before, use Google to find a guide.

        Here are the steps on how to boot the phone to Odin or Download mode:

            1. Charge the phone for at least 30 minutes.
            2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
            3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
            4. Wait until the Download screen appears.
            5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
            6. Use Google to look for a guide on how to do it.

          Problem #6: Galaxy S5 screen remains black after phone got wet

          Hi. I am an owner of a Samsung Galaxy S5. So a few days ago my family and I went for a little ride to the beach. I totally forgot I had my phone on me and I dived in the water for 1- 5 seconds. I panicked for a second, dried every removable parts in my phone and left it out to dry. We didn’t go home until 6 hours later. I got home, had a little shower and I followed every instruction there was. I used a vacuum to suck out any water then I threw it in rice bubbles(rice crispeys) and the hot water cupid for 2 days. Nothing worked so I did the same process for another 2 days and still nothing worked. I found out that i could use some rice so that’s what I did. 3 days later I took my phone out and it worked! I heard my notifications and felt my phone vibrating but it was a black screen and unresponsive. So I checked out how I could fix that problem. I tried the hard reset and holding the power button for 1 minute, 2 minutes and 3 with battery out and nothing is working. I tried everything the Internet suggested and nothing worked. I thought my phone was going to vibrate again, but I turned it on and nothing happened. Now it has just completely shut down… is there anything you can suggest that could work? — Jaime

          Solution: Hi Jaime. Well, since you’re saying that the phone appears to be receiving notifications fine, the problem must lie on the screen assembly. Water may have damaged some components or metallic contacts, rendering it useless at this time. To check, try to boot the phone to different modes. Here’s how:

          Boot in Recovery mode:

              • Charge the phone for at least 30 minutes.
              • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
              • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
              • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
              • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
              • You can either wipe the cache partition or do a factory reset when in this mode.

              Boot in Download Mode:

                  • Charge the phone for at least 30 minutes.
                  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
                  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
                  • Wait until the Download screen appears.
                  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
                  • Use Google to look for a guide on how to do it.

                  Boot in safe mode:

                      • Charge the phone for at least 30 minutes.
                      • Press and hold the Power button.
                      • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
                      • Continue holding the button until the phone finishes rebooting.
                      • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
                      • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

                      If the screen remains black or unresponsive after trying all three alternate boot modes, you can assume that the screen is not working at this time. Send the phone to Samsung or to a good third party repair shop so it can be repaired.

                       


                      Engage with us

                      If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

                      If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

                      Galaxy S5 primary storage device keeps running out of space, other storage device issues

                      S5 SD card

                      Are you having some trouble with your #GalaxyS5 storage device or SD card? You may find this post a handy guide in fixing it. These are the specific issues discussed in this post:

                      1. Galaxy S5 cannot transfer files to SD card
                      2. Can an SD card become primary internal storage device in a Galaxy S5?
                      3. Galaxy S5 primary storage device keeps running out of space
                      4. Galaxy S5 stop recognizing SD cards in weeks
                      5. Galaxy S5 unable to open photos and videos in SD card after some files were deleted
                      6. Galaxy S5 “phone storage not available. Switching to SD card” error

                      If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


                       

                      Problem #1: Galaxy S5 cannot transfer files to SD card

                      Question 1: Duplicate contacts ( my husband and I share a contact list though our shared email address and this seems to create a problem) he has about 300 contacts and I only have about 150. but there are also other accounts in the mix Google, Microsoft ect.. I partially fixed the problem by adding the contacts I wanted off my husband list and then ONLY displaying my phone contacts… but there are still contacts missing on my list… is there a way to transfer or change the list a contact is shown in? P.S. when you save contacts to a computer file will it save all the data in the contact list such as address’, second phone numbers, email address and notes?

                      Question 2. The phone seems not to recognize our SD cards. they show in the list of storage but we cannot transfer anything to the cards. it looks to be working but the storage amounts don’t change…I was able to hook my phone to the computer and move my contact list, photos and other things to the card .. but cannot do it on the phone itself… A Verizon representative tried at their store with another card and had the same problem. Their only answer was to completely restore the phone to factory and start over. my husband refuses. and I don’t really like this either. It takes days of fiddling with the phone to get it were we want it. please help (p.s. I just saw your FAT32 format fix, maybe I can try this but need to move the stuff of my card onto the computer) — Katherine

                      Solution: Hi Katherine. The fastest way to add details to a particular contact in an S5 is by merging identical ones. To do that, you have to:

                      • Tap Contacts.
                      • Tap the required contact.
                      • Tap the merge icon.
                      • Tap Link another contact.
                      • Tap THE REQUIRED CONTACT.
                      • Tap Done.

                      If you happen to have a lot of non-identical contacts (that is their names do not match with one another) you have no other choice but to manually add the details individually.

                      For the second issue, we still suggest that you try a factory reset. If you can move files in and out of the SD card using another device or computer, that clearly indicates that the phone is not working properly. Making sure that the operating system do its job as intended is a first good step. And you can only do that by doing a factory reset first.

                      Problem #2: Can an SD card become primary internal storage device in a Galaxy S5?

                      Hello. So I recently bought my Samsung S5 off eBay, after having a tough time with an S6. I know there is always a risk when buying a phone through a secondary route, but I was on a tight budget.

                      Anyway, this phone came with a 10 GB internal storage capacity. I am pretty sure it is usually 16 GB but 10 wasn’t a problem until I began receiving the “Internal Storage Reaching Capacity” notification. So, I bought an SD card of 64 GB. It was working fine. Storing pictures, videos, but everything else was still being stored to my phone and not to the external storage.

                      I tried restoring the phone with the SD card but I receive the same outcome.

                      What I am wondering is, is there a way to make my SD the primary  storage for ALL of my phone, aside from just pictures and videos through the camera settings?

                      Thank You! — Jazzy

                      Solution: Hi Jazzy. While SD cards seem to offer a good alternative for our storage days nowadays, there are still other digital stuff that needs to be kept in a phone’s primary storage device or the built-in storage. File packages belonging to the operating system, some apps, and some camera modes are designed to store stuff to the primary storage even if there’s an SD card installed. Reasons can vary for this but the most common ones include efficiency and security.

                      For example, if you use the Burst shots feature on your camera, the pictures will be saved to your device’s internal memory instead of the SD card. The same is true for other apps like email apps and those with higher security requirements. So the answer to your question is NO. There’s no way to make the SD card as the primary storage device on an S5.

                      Problem #3: Galaxy S5 primary storage device keeps running out of space

                      Hello. About 2 months ago now I noticed that I have been running low on storage resources…namely the phone tells me I am low on storage space. When I first got the phone I put in a 32GB SD to store my user files so as not to have this issue in the first place. Short of it: I moved as many apps as allowed to the SD card, and deleted about 10 or so altogether. STILL whenever there are mass quantities of updates I get the triangle-exclamation icon stating that the updates cannot be applied because of storage space issue. In addition I noticed that the apps I move to SD reappear on the System Storage after an update, which means I have to re-move those apps over, and over, and over…you get the picture. But the main question is what the hell is eating all of my on board storage space? Regards. — El

                      Solution: Hi El. The best way to check what causes the primary storage device to run out of space is by doing the following:

                      • From the home screen, tap and drag the Notifications bar downwards.
                      • Tap the Settings icon.
                      • Scroll to, then tap Storage.

                      As mentioned above, some apps require that they be stored in the primary drive so if you have a lot of such apps, you should see them under Storage section.

                      A good thing to change to remedy the situation is by ensuring that the camera’s default storage is set to use the SD card, especially if you are fond of creating videos or photos.

                      Also, make sure that music and other documents are stored in the SD card instead of the primary storage.

                      Problem #4: Galaxy S5 stop recognizing SD cards in weeks

                      I’m having an issue with SD cards. I have tried two different 64 GB cards with my phone in the past 6 months. Both worked fine for several weeks (the first lasted 5-6 weeks, the second 10-12 weeks) and then suddenly stopped working. By which I mean my phone stopped recognizing them. In each case, the phone would say no SD card was mounted, then when I tried to remount it that the card was blank or had unsupported files. When I try to reformat, I get a message that the card has been removed, and then a repeat of the blank or unsupported message. Please help, the native 16 GB isn’t enough! — Mike

                      Solution: Hi Mike. An SD card’s lifespan depends on how you use it. Each card has a set number of times that stuff like photos and videos can stored, deleted, or restrored. A typical SD card used normally can last for at least 5 years depending on its quality. We therefore find it interesting that 2 SD cards were easily worn out in a matter of weeks.

                      One of the common mistakes Android users do when working with an SD card is by getting it out of the device without turning the phone off, or by not properly unmounting it. If you do this often, you can expect that the card can suffer errors over time.

                      If you think that your SD card is not working properly, try to reformat it regularly to stretch out its lifespan. Doing a reformat instead of deleting photos individually is also recommended to avoid having the SD card retain an entry point of a file. Wiping files in mass is preferable. Doing so keeps the SD card cleaner and you minimize giving potential errors from developing.

                      We also don’t recommend that you share SD cards between devices. Different devices use different storage systems and having another device access files on the SD card without reformatting it can create complications.

                      If you want to look for other articles we’ve posted that answers some SD card problems, just follow this link.

                      Problem #5: Galaxy S5 unable to open photos and videos in SD card after some files were deleted

                      The other day, my storage space icon popped up and said my storage space was running low. Being me, I believe I deleted important files. My main problem is after I deleted some files or apps, now I can “see” any of my pictures, or video’s. It still says they are there (I know this because under where it tells you how many pictures you have, it still says 1,120), it just won’t show them. There is an hour glass symbol in the middle of every picture. I don’t know what file or app I deleted, I can’t seem to find any files under storage that will show me what I deleted that day. So, I’d like to be able to see all the pictures I have on my phone. I don’t have a computer that I can transfer my pictures to, so I’d really would like to fix this problem. — Erin

                      Solution: Hi Erin. If you have lost track of the file/s you deleted, the best thing that you can do now is to do a factory reset. Make sure first that you remove the SD card properly from the phone before proceeding. Also, ensure that the rest of your personal data are backed up before doing a reset. For reference, these are the steps on how to do a factory reset on an S5:

                      • Power down the Galaxy S5.
                      • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
                      • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
                      • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
                      • Use the Power button to select Reboot system now.
                      • When the S5 restarts it should be completely wiped and ready to set up again.

                      Factory reset will restore the default settings of the operating system including the files needed to proeprly read the photos. If nothing changes after a reset, that means that the files in the SD card are now corrupted. Try to insert it to another device or computer to see if they can still be retrieved.

                      Problem #6: Galaxy S5 “phone storage not available. Switching to SD card” error

                      When using camera, after snapping picture, I get the message “phone storage not available. Switching to SD card”. (If storage is set to SD card, I do not get this message and pictures can be taken fine).

                      When using WhatsApp, I cannot send or receive any images since it seems WhatsApp automatically uses phone storage rather than SD despite phone settings.

                      How can I fix the phone storage?

                      Background: This is a Sprint phone but is unlocked and currently running on Koodo network in Canada.

                      Thank you for any help! — Asha

                      Solution: Hi Asha. Please check Storage status of your device by following the steps provided for El above and make sure that there’s enough space to store files. If everything looks normal and there’s more than enough space for your files, please do a factory reset to see a difference.

                       


                       

                      Engage with us

                      If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

                      When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

                      If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

                      How to remove apps from Galaxy S7 Unmonitored apps list, other issues

                      Samsung has recently announced that its most recent Galaxy flagship, the #GalaxyS8, is hugely successful. This despite the billion dollar fiasco of its Galaxy Note 7. From a hardware perspective, the S8 appears to be very solid too so we’ll probably be seeing lesser issues with it hardware-wise.

                      For now, we are committed to providing you with solutions to your #GalaxyS7 issues so we cover 7 more problems in this one.

                      1. Galaxy S7 wifi keeps crashing after installing a system update
                      2. How to remove apps from Galaxy S7 Unmonitored apps list | Samsung+ app draining power fast
                      3. Galaxy S7 not detecting SD card
                      4. Galaxy S7 sound notification for SMS keeps going off
                      5. Galaxy S7 randomly sending old SMS to contacts
                      6. Galaxy S7 can’t make outgoing calls
                      7. Galaxy S7 screen stays black and won’t turn on

                      If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

                      When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


                      Problem #1: Galaxy S7 wifi keeps crashing after installing a system update

                      Hi. I got a Samsung Galaxy S7 duos. It worked really great until the last system update 3 weeks ago. From then, every time i try to open the wifi chooser, i got the message: settings has stopped, restart app. And then, Settings keeps stopping, close app. The only way to enter WIFI is to shut off wifi, then open it. Then with WIFI ON, and I wait until I got my chooser, it takes quite a long time.

                      I did the cache erase as it was proposed with no success. the problem is the same. Can you please help? From a good phone, it became really hard to enjoy!

                      Also, I do think that the phone is draining more battery than before the update! Kind regards. — Thalia

                      Solution: Hi Thalia. Installing a system update is basically modifying some core system files and sometimes, modifications don’t always result to what developers hope will happen. In some cases, problems can occur firstly because there’s a coding issue that developers haven’t ironed out prior to the release of the update. In others, incompatibility issues might be the culprit of erratic app behaviors because an app developer fails to update the product to work flawlessly with the new Android version. Whatever the true cause of the problem is, many phone users almost always blame the update for it. We understand it can be difficult to pinpoint the cause of  problems after installing a system update and so there’s no specific solution for them. As an Android end user, your troubleshooting options are, frankly, limited to:

                      • wiping the cache partition,
                      • installing ALL app updates,
                      • making sure that ALL apps are compatible with the new Android version, and
                      • doing a factory reset.

                      If nothing changed after you’ve refreshed the system cache after wiping the cache partition, you must then do the rest of the steps as outlined above.

                      Installing app updates are usually forgotten by many Android users after installing a system update and that can be problematic. Leaving your apps outdated after you’ve installed the latest operating system version can potentially lead to compatibility problems. It’s your job to make sure that all your apps are compatible, especially that you are experiencing problems with one or some of them. Bear in mind that not all apps are built with the same level of expertise. Some may be poorly coded while others can receive regular updates from their developers to eliminate identified bugs. If you are the type who installs apps without checking whether they’re from a good source or developer, there’s a chance that one of them may be responsible for the problem you’re experiencing now.

                      To update your apps, head over to their Google Play Store installation page and hit the update button. If you download apps outside of the Play Store, do some extra research on how to install update for your apps and whether or not they are compatible with the current Android version running on your phone.

                      If all apps are fully updated at this time but the problem remains, try to boot the phone to safe mode to see if one of them is the cause. Safe mode blocks third party apps and services from running so it’s a good way to check our hunch. Here’s how to do that:

                      1. Turn your Galaxy S7 off.
                      2. Press and hold the Power button.
                      3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
                      4. Continue holding the button until the phone finishes rebooting.
                      5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

                      If nothing changes while the phone boots to safe mode at all and the error keeps popping up, you have no other option but to do a factory reset. This will revert software settings back to their defaults, leaving you a factory state operating system. This means that pre-installed apps are supposed to run and all basic functions such as wifi will work as intended. If your wifi works normally after a factory reset, this means that one of the apps may have become problematic after you installed the system update, which may mean that it’s not compatible. To know which of your apps is problematic, you must isolate the possible cause by installing apps individually and observing how wifi works after every installation. This will surely take some time but there’s now easy way to do it.

                      It’s also possible that the system update itself was poorly coded. If this is the case, the problem should continue after you’ve performed a factory reset. If you downloaded the update by air, you must let your carrier know about it so they can inform their developer team about this bug.

                      For reference, these are the steps on how to factory reset your Galaxy S7:

                      1. Create a backup of your important files such as photos, videos, etc.
                      2. Turn off your Samsung Galaxy S7.
                      3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
                      4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
                      5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
                      6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
                      7. Once highlighted, you may press the Power key to select it.
                      8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
                      9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
                      10. The phone will now reboot longer than usual.

                      Problem #2: How to remove apps from Galaxy S7 Unmonitored apps list | Samsung+ app draining power fast

                      My battery has been running down faster and then not charging as fast to keep up with the drain. I noticed an “Unmonitored Apps” list, and I thought I was moving apps from unmonitored to monitored. But it turns out I was doing the opposite. How do I move them back to “monitored” status?

                      Also, I noticed that the Samsung+ app was using 3.5 times more power than anything else I have been using, which seems outrageous considering, for example, I had Maps running for an hour or two while traveling. Any input on that? Thanks for your ideas! — Bob

                      Solution: Hi Bob. The “Unmonitored apps” feature prevents apps from using more battery power and the default App power monitor feature will not flag them. If you’ve accidentally added an app in the unmonitored apps list, the only way to remove it is by uninstalling and reinstalling it. Simply tap on the unmonitored app and hit uninstall for a third party app, and do a Force stop for a pre-installed app.

                      Samsung+ app offers a number of features that require constant internet connection. If you leave certain features of this app running all the time, especially those that regularly communicate to remote servers, they can drain power faster than when they’re not active. If you need the app to run all the time, there’s nothing much that you can do about the power consumption. Otherwise, simply uninstall it from your device.

                      Problem #3: Galaxy S7 not detecting SD card

                      First, thank you for offering this great service. My issue with the phone is that it usually does not recognize my 64 GB SanDisk Ultra micro SD card. As a result the photos on the SD card are normally not accessible. I purchased a new micro SD card and at first it worked. After a short time however, the phone could no longer see the card.

                      I did try your suggestion of a soft reboot and thought this had fixed it because the card and contents were again visible and accessible. However after a short while, the phone again could no longer recognize the card. I bought the phone new 3 months ago. It worked fine for a couple of months. Then I began to get warnings to reformat the card because it was corrupted. Instead I bought a new replacement card as described above. I’d certainly appreciate your thoughts on this. Best regards. — John

                      Solution: Hi John. Like other Android problems, there’s no direct way of knowing where the problem may lie in this one. It can go both ways at this point so you must do some extra troubleshooting yourself to narrow down the possible causes.

                      Because the problem is happening on at least 2 SD cards, there’s a chance that this is a phone problem. For that reason, we suggest that you do the basic Android troubleshooting such as wiping of the cache partition, observing in safe mode, and factory reset. Any of these three should address whatever software- or app-related cause. If you haven’t done any of them at this time, we provide the steps below:

                      Wipe S7 cache partition

                      This is the first and usual troubleshooting step for any potentially software-related problem. It can be done safely as it merely deletes temporary files from the system.

                      1. Turn off your Samsung Galaxy S7.
                      2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
                      3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
                      4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
                      5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
                      6. Once highlighted, you may press the Power key to select it.
                      7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
                      8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
                      9. The phone will now reboot longer than usual.

                      Observe the phone in safe mode

                      Although we haven’t heard of any third party app causing an issue like yours in the past, we still recommend that you do this troubleshooting step to see if there’s a difference. Safe mode blocks third party services and apps so your phone detects the SD card fine during the observation period but not when you reboot it back to normal mode, a third party app may be problematic. You must uninstall third party apps until you’ve eliminated the culprit.

                      Here are the steps on how to start your device to safe mode:

                      1. Turn your Galaxy S7 off.
                      2. Press and hold the Power button.
                      3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
                      4. Continue holding the button until the phone finishes rebooting.
                      5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
                      6. Observe the phone for at least 24 hours while in this mode.

                      The steps on how to do a factory reset are discussed above so you can refer to them should nothing change when the phone is in safe mode.

                      Possible hardware issue

                      All the three Android troubleshooting above should deal with the issue if it’s being caused by software or an app. If the problem remains, there may be a hardware malfunction somewhere so you should consider sending the phone back in for repair or replacement. The hardware malfunction can range from a simple SD card slot problem to a more complicated logic board issue. If your phone is covered by a replacement warranty, we suggest that you use it to replace your unit.

                      Problem #4: Galaxy S7 sound notification for SMS keeps going off

                      Hello. My default notification sound keeps going off when I receive a text message. I use a messaging app and have the repeat notifications turned off. I also have a different notification sound for my texts which is working fine. But I keep getting the default notification sound going off every minute. I never had an issue with that until I updated my phone. I have a GS7. My default notification would not go off if i received a text because my text notification sound goes off. But now both are going off an I keep getting the phones default go off every min. But I would like to keep this notification on just in case I get a notification from a different app. But not to go off when I receive a text. Please Help! — Shayx4x89

                      Solution: Hi Shayx4x89. If the problem occurred immediately after you installed a system update, make sure that you wipe the cache partition first to refresh the system cache.

                      If that won’t fix the problem, the next step is to ensure that you address a possible app-level bug, especially if you’re using a third party app such as Zedge in controlling sound notifications in your device. This is done by wiping the cache and data of said app. Here’s how:

                      1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
                      2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
                      3. Once in there, click on an application.
                      4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
                      5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

                      If both procedures won’t help, consider wiping the phone via factory reset. Refer to the steps above.

                      Problem #5: Galaxy S7 randomly sending old SMS to contacts

                      My Galaxy S7 just sent random, 2-4 month old messages, to my contacts. These were messages sent to them previously. This occurred all at the same time. Needless to say, this caused a lot of confusion, especially the one to my son threatening to take his phone away. That is how I figured out the messages were old. I then looked up four of my other friends (the ones who responded to the weird texts) and found the texts they just received were very old. Additionally, about 2 weeks ago, a text took over 2 hours to be delivered. — Linda

                      Solution: Hi Linda. An issue like this can either be a phone issue, or that of your carrier’s. Since there’s no way to know where the problem lies, all you can do right now is to ensure that your phone works normally by doing a factory reset. This should fix whatever bug your system has at the moment. To minimize the chance of malware penetrating your phone’s defenses, you also want to go over your list of apps after a factory reset so you can decide which ones to install back. Try to avoid installing apps from unknown developers as they may resort to illicit activities such as  allowing their apps to host malware in exchange for more financial gain. Try to stick to official apps only. Some developers will initially offer legitimate apps but will later on prompt you to update their product. Sometimes, such updates will replace the original legitimate app with a compromised one causing all sorts of trouble.

                      If your problem will happen again after doing all the safeguards on your end, contact your carrier to report it. The problem may be caused by their malfunctioning computers and not on your end.

                      Problem #6: Galaxy S7 can’t make outgoing calls

                      Hi. I am hoping you guys can help me. I have an S7 for about 6 months. For a week now I haven’t been able to make calls. When I dial It says “dialing” for about 5 seconds then it says Call Ended. I have contacted my Network provider and it’s not a network problem. I place my SIM card In a different phone and was able to make a call. I also wiped my phone. I am able to receive calls. — Bernadine

                      Solution: Hi Bernardine. We don’t know what you mean exactly by “wiped my phone” but if it’s factory reset, then the problem may be the dialing or phone app you’re using. If you’re currently using the stock Phone app from Samsung, make sure that there are no call blocks that can prevent your device from making an outbound call. To do that, follow these steps:

                      1. Open the Phone app.
                      2. Tap the More settings icon (the three-dot icon at the top right).
                      3. Tap Settings.
                      4. Tap More Settings.
                      5. Tap Call barring.
                      6. Tap Voice call.
                      7. Check if All outgoing calls switch is set to ON. If it is, slide it to the left to turn it OFF.

                      You can also try to use a different phone app and see if that works or not. If the second app will encounter the same problem, contact your network and let them help you instead. There’s nothing a third party support group like us can do about this issue in that case.

                      Problem #7: Galaxy S7 screen stays black and won’t turn on

                      Hello, I have a question. Both me and my husband both have the Samsung Galaxy S7. Well, today my husband’s phone was in his pocket fully charged and it was working early today. Well, then all of a sudden he went to pull it out and his phone LED light was flashing blue and we went to turn it on and it wouldn’t come on. It didn’t vibrate, the light didn’t flash and the Samsung logo didn’t pop up. It didn’t show any sign of life. I tried pressing the home, power and up and down volume bottom. It still didn’t start. It’s not hot. I tried everything we don’t know why it won’t come on. So, if you can help me figure it out it would be great. And so y’all know mine hasn’t done that, mine been great. We got the phone at the same time. So please help if you can. Thank you. —  Tammy

                      Solution: Hi Tammy. The first thing that you must try is to see to it that you use a difference known working charging and cable to charge the phone. There may be an issue with the charger and the phone may not have enough battery to power itself back on.

                      If the charger and USB cable are both good and working, the next thing that you want to try is to soft reset the phone. Here’s how:

                      1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
                      2. Use the Volume down button to scroll to the Power Down option.
                      3. Press the Home key to select. The device will then power down completely. It is recommended that the device be powered up in Safe Mode. Refer to the steps above on how to do this.

                      If soft reset won’t work either, there’s a chance that there’s an issue with the screen, especially if the LED light remained lit. To confirm if that’s the case, you can try to boot the phone to any of the alternate boot modes. Below are the steps for each of them. Remember, if the phone’s screen stays black after performing the different hardware button combinations, the screen may have gone bad. You need to send the phone in for either repair or replacement in that case.

                      Boot in Recovery mode:

                      1. Charge the phone for at least 30 minutes.
                      2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
                      3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
                      4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
                      5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
                      6. You can either wipe the cache partition or do a factory reset when in this mode.

                      Boot in Download Mode:

                      1. Charge the phone for at least 30 minutes.
                      2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
                      3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
                      4. Wait until the Download screen appears.
                      5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
                      6. Use Google to look for a guide on how to do it.

                      Boot in safe mode:

                      1. Charge the phone for at least 30 minutes.
                      2. Press and hold the Power button.
                      3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
                      4. Continue holding the button until the phone finishes rebooting.
                      5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
                      6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

                       


                      Engage with us

                      If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

                      If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.