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How to bypass Factory Reset Protection on Galaxy S6, other boot up issues

S6 hammered

No user expects an expensive smartphone as #Samsung #GalaxyS6 will fail to power on, but the truth is, it does happen…a lot. In this article, we show some of the instances when a powerful gadget like an S6 fails to live to our expectations. To be fair, some of these issues may not be totally Samsung’s fault. It still sucks though to know how an S6 can easily fail.

Below are the specific topics mentioned in this post today:

  1. Galaxy S6 fast charging not working
  2. How to bypass Factory Reset Protection on Galaxy S6
  3. Broken Galaxy S6 USB cable causing slow charging
  4. Galaxy S6 “RECOVERY IS NOT SEANDROID ENFORCING” error
  5. Missing Settings option on Galaxy s6
  6. Galaxy S6 screen and power failure

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S6 fast charging not working

Randomly, the other day my fast charger stopped charging the device at its normal fast pace and has reverted back to an extremely slow normal charge rate (3 hours is stated to gain 49% charge where the fast charger would take care of that in 45 minutes or so).  I don’t have any new apps or anything that I can point to that would cause this. I’ve read other forums, the most common response I saw was to ensure the USB cable is seated all the way into the brick that plugs into the wall outlet. I can assure you that is not my problem. the cable cannot possibly be pushed any further into the brick…

Another odd issue I saw on these forums that also occurred to me shortly after the fast charge stopped working was the Samsung Gear VR apps essentially overtaking the phone and making my screen entirely black except a little gray X on the bottom corner. The screen finally opened up and asked me to complete an installation of those apps and I canceled out of that. I haven’t had that black screen come back up again but I still can’t get a fast charge.

I tried opening in safe mode, nothing. I tried wiping the cache partition, nothing.  I tried closing all apps and using airplane mode as suggested here, still no fast charge.  This is more a nuisance than an outright functionality issue, but it is very difficult for me to go back to this ridiculously slow charging after getting used to the awesome fast charging…help please! 

My next step is to do a factory reset but I’d rather not have to move everything off the device if I don’t have to.  Thanks! — Kelsey

Solution: Hi Kelsey. We posted a similar article last week about this issue so please follow our suggested potential solutions. As noted in that article, there are a few things you need to check in order to narrow down the causes. We particularly suggested to do a factory reset as we’ve come across many similar situations wherein the said procedure worked effectively. It’s also a required step before you proceed to look for possible hardware causes like faulty charger, faulty USB cable, malfunctioning charging port, or a general hardware failure on the phone itself.

To add, you can try doing the potential remedies we provide below. Some of them may work depending on the real reason for the problem. They are more of first aids rather than cure so if the problem happens from time to time, you can safely assume that you have a hardware issue at hand.

Close all apps and clear the RAM. Although Android OS is designed to handle RAM management smoothly these days, making sure that you close all apps while charging and ensuring that the phone’s RAM usage is lowered may work in your case. Simply press and hold the Home button, tap on the memory tab (the pie chart icon), then hit Clear Memory to clear the RAM.

Do a System Dump. This procedure may be of help if the issue is code-related. Here are the things to do:

  • Open your phone dialer
  • Type *#9900#
  • Scroll down to the bottom and tap on “Low battery dump”
  • Restart the phone.

Recalibrate battery. Sometimes, recalibrating the battery may work as well. To do that, simply charge your phone to 100%, then use it until it’s fully empty. Repeat this cycle twice and observe.

Turn off the phone/screen. Samsung’s Adaptive Fast Charging technology requires that either the phone or the screen is off in order to work. “Fast charging” phase usually happens between 1%-80%. If you’re merely topping off above 80%, your phone may no longer indicate that fast charging is active.

If not one of these remedies help after you have performed a factory reset, try to isolate further by using another fast charger and USB cable. Otherwise, simply ask for a phone replacement if it’s still within the warranty period.

Problem #2: How to bypass Factory Reset Protection on Galaxy S6

Hi. I recently rooted my phone and installed a custom ROM (sick as hell). Everything was working fine until I turned the phone off and tried to turn it back on. I’m getting 2 red messages at the top of the screen. one says “kernel is not seandroid enforcing custom binary blocked by FRP lock.” That’s the message i get after trying to turn the phone on via the Power button.

The second message says “Recovery is not seandroid enforcing custom binary blocked by FRP lock.” i get that message after trying to put the phone in recovery mode via volume up, home, and the power button. I’m able to get the phone into download mode but i can’t flash anything with odin. They all fail because of the FRP lock. — Torrey

Solution: Hi Torrey. Factory Reset Protection (FRP) is a recent security feature added to Samsung devices running the Android 5.0 and above. It’s designed to keep data safe by preventing unauthorized factory reset via recovery mode, meaning that if you lost your phone by theft or by accident, no one can supposedly access your data or perform a factory reset on it.

However, we do encounter some few cases before wherein legitimate users were unable to log back in to their phones due to FRP, which is interesting given that users are supposedly responsible for their own Google accounts and all. Anyway, a Samsung user named RootJunky discovered a way to work around this security feature (which we don’t necessarily endorse) and he posted a video on how to do it. Try to see if this workaround is not yet patched by Samsung at this time.

Problem #3: Broken Galaxy S6 USB cable causing slow charging

Got the phone 2 weeks ago. Phone was working perfectly fine and as I installed Samsung Pay and left my phone to charge, it got hot so I turned it off. After turning it on it got many problems:

1) charging said slow charge and to use original cable to fast charge and I was using original.

2) my home button stop working and I was using screen off app to turn off my phone because on my S4 power button  fail so to last long on S6 I used the screen off app. So as home button stop working i had to tell my friend to call me so I can unlock the phone.

So then I had to factory reset the phone and still it says slow charging but home button works. So I used different charger and it said fast charge so it’s the cable. How do I replace the cable and could there me more problem in future? — Kavit

Solution: Hi Kavit. To replace the cable, make sure that you buy it from a Samsung store. If you don’t have access to a nearby Samsung shop, try to visit their official website so you can order one online.

The inside wires of a USB cable are relatively sensitive so if you want to make sure that the second one you’ll have will last longer, try not to bend or pull it too much. Make sure to gently pull the USB connector when you’re done using it to avoid ripping off some wires.

Problem #4: Galaxy S6 “RECOVERY IS NOT SEANDROID ENFORCING” error

I really hope you can help me. I’d be willing to pay you.

I’m from Melbourne, Australia and I recently got a Samsung S6 Edge. I did the wrong thing and attempted to jail break the mobile. Nonetheless it’s on the logo screen, with pretty tiny red writing stating “The end user, Holly Doufexis is a Moron.” – No, it says “RECOVERY IS NOT SEANDROID ENFORCING”.

I’ve attempted all trouble-shooting techniques and it’s out of my depth – can you help me please?

Kindest regards. — Holly

Solution: Hi Holly. We offer our advice for free so there’s no need to pay us for anything. Now, your issue may be similar to Torrey’s above. Try to look at the video and see if you can bypass FRP by following the instructions.

Problem #5: Missing Settings option on Galaxy s6

It started with the last update on my Samsung S6 two months ago approx.. I tried to go to Settings by swiping down my screen and I press settings and it just goes back to the home screen.  I don’t have the Settings option any more on my screen.  I try to do a manufacturing reset and I get to the dead little robot and when the menu comes up the volume button does not allow me to move to the options to reset my phone.  The screen appears to be frozen.

This is the main issue I do not have the options to go into settings.  When i try to get into setting it come up with a dark screen stating “Unfortunately, com.android.settings has stopped.”  I don’t seem to have the setting options at all.  Please help I am ready to throw this phone in the garbage.  — Suzanne

Solution: Hi Suzanne. Did you try to modify the operating system in any way before the problem occurred? It’s highly unlikely that an unrooted or unmodified S6 will be unable to do a factory reset via recovery mode. Try to reflash the stock firmware to your phone to get it back to its working order. If you were not the one who modified the phone, try to look for someone to do it for you.

Problem #6: Galaxy S6 screen failure

I dropped it and the digitizer cracked. Fortunately, I sell and repair phones myself and have a lot of these just sitting around. I just began to do a simple board swap with the phone. I took the old board out of the new LCD/digitizer and took my board out of the cracked digitizer.

Please keep in mind that the phone LCD would still light up and display my lock screen photo, so the phone power was working.

I had everything swapped over to the new LCD/digitizer housing and proceeded to turn the phone on and check that everything was hooked up correctly. The phone did not power on or even vibrate. I checked the board to see if there was anything that could have physically gone wrong with it. It was completely identical to the board that I had just taken out. No burn spots or anything broken or missing on it.  Also, the phone has no signs of water damage.

I tried putting it back in its original cracked housing and it had the same problem, wouldn’t power on. The other board worked still in both phones, so that rules out any issues with the power button or the housing. I’ve done a ton of board swaps, probably close to 500 and have never even heard of an issue like this. Do you have any insight as to what can be the problem here?

Also, I let the phone sit for a day, then tried to charge it the next day and actually got a response. When plugged into the charger, it vibrates once then the battery icon pops up for only a second then disappears and the LCD backlight just stays on.

This is my personal phone this time and everything I have is on the board that won’t power on, so I really really need to do this without resetting the board. — Chad

Solution: Hi Chad. Our blog does not provide hardware troubleshooting and diagnostics. Please look for other online resources or have someone check the phone to identify the hardware error.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How To Fix Samsung Galaxy S7 Edge that won’t recognize SD card [Troubleshooting Guide]

There are a lot of brands competing to make sales on their Android devices in the market today. Each of them has cutting-edge technology that makes many of the customers confused to choose which device is better. That’s why, Samsung Galaxy S7 Edge comes out with an enormous features, one of them is the capability to store huge files, customizable AOD (Always On Display), adjustable sound equalizer, and more. Samsung really did a good job researching on what people want to have in their devices that can be useful for everyday activity.

In this post, I will discuss an issue about Samsung Galaxy S7 Edge SD card undetected problem. With an adoptable storage feature, you will be able to store a lot of pictures, video recordings, save hundreds of music tracks. But, it’s a useless feature if the device can’t detect the SD card.

The possible causes of the problem are…

  • The SD card got corrupted due to malware or virus
  • It is damaged as there are older generation of SD cards that has poor quality and some even last less than a year.
  • The possibilities of hardware issue, meaning the device has problem not the SD card.

I recommend you continue reading this post to understand the possibilities and learn how to perform basic troubleshooting on your device. You will learn to clear the system cache files as well as when to factory reset your device.

If you are looking for another possible steps to isolate the issue, then visit our Galaxy S7 Edge troubleshooting page, you can refer to some of the related issues that we already addressed.  Also, you can directly connect with us by filling up this Android issue questionnaire, if you think that your issue is different. We will reply to you as soon as possible but, please provide us the most detailed information about the problem so we can assist you better.

Troubleshooting Galaxy S7 Edge that can’t read SD card

Problem: I have just gotten a Samsung Galaxy S7 Edge and it’s not reading the SD card correctly. When I go to the sd card files in my phone its not showing anything. The card works perfectly in my S5 and also plugged into the computer. I am trying to use my music and videos I have on the card. All the files show up on the computer. Any help would be great!

Troubleshooting: Hi! Let’s proceed directly to the issue. It might have been that your Samsung Galaxy S7 Edge can’t read your SD card, but most probably it recognizes it. To start isolating the issue, follow these steps below:

Step 1: Force Reboot The Device

This is the easiest step that you can do to your device but it can resolve minor issues. The restart process will refresh the system closing some of the processes to determine if it can detect the SD card. There is a  possibility that this is a software issue or minor system crash especially after a software update. To force reboot your device, simply press and hold your device’s Power key and Volume Up key for several seconds.

Step 2: Clear System Cache Partition

If your device was recently updated it’s software, that might be the cause. There are times that after the update it causes issues to your device rather than fixing. Some the of the temporary old are now irrelevant and it cause conflict to the new one, so, it must be manually cleared through Recovery mode. Don’t worry, it won’t delete any important files in your device.

Here’s how to run in Recovery mode:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 3: Remove Your SD Card And Reinsert

After performing clearing the system cache partition and the problem still occurs, then proceed and remove your SD card from the slot. Try to double check if the SD card is properly inserted and clear from any materials that cause connection problem, you can clean it and reinsert it back. The regular cleaning of it’s connectors is recommended to avoid connection issues, if there’s corrosion, it won’t conduct electricity normally.

Step 4: Make A Backup Of Your Files To Your Computer/Laptop Then Format SD card

As you mentioned, your computer and your Samsung Galaxy S5 was able to read your SD card, then we recommend to make a backup of your files or simply copy and paste to your computer. Then, reformat your SD card using your PC to have a fresh start, your Samsung Galaxy S7 Edge might be able read it after the process. If so, then simply restore your backup back to your SD card.

Step 5: Use Another SD Card Or Buy A New One

If the issue still remained after the format, what you can do next is to try another SD card if one is available. This is only to find out if the device can detect it or recognized other SD card, because you have to make sure that your device is not experiencing a hardware issue, if so, then this troubleshooting steps will be useless.

Step 6: Factory Reset Your Device

This step is mostly the last resort to resolve any issues before bringing the device to a tech. But, performing this procedure will clear your device internal storage and restore your device back to manufacturer’s default setting. I recommend to backup all your files first before you proceed.

Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Now, if ever this issue still occurs after the factory reset. Bring your device to the nearest Samsung service center in your area, it must be the SD card slot of your device has problems. You have to replace your device if they can exchange it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Xiaomi Mi 6 not able to read or detect SD card and how to fix it? [Troubleshooting Guide]

Having insufficient storage on your Xiaomi Mi 6? Don’t worry, you can have it expanded. The Mi 6 comes with a standard 6GB of RAM and two storage tiers from 64GB and 128GB. One of the advantages of having a smartphone with SD card support is getting an expanded memory and go beyond what the internal memory can originally allocate. All you have to do is secure an SD card, install it on your device and then fill it up with whatever contents you may want to add and use. It is supposed to work as simple as that.

However not all users of Xiaomi Mi 6 have the same positive experience as they end up having trouble with the microSD card installation. For some reasons, the phone cannot detect the micro SD card inserted and only prompts with an SD card not detected error. What could have possibly prevented the phone from reading the SD card and what should be done in order to get it fixed? These are the main questions to be addressed in this comprehensive guide. Read on to find out how to fix your Xiaomi Mi 6 that is not detecting SD card.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our Xiaomi Mi 6 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Possible reasons why your Xiaomi Mi 6 is unable to detect micro SD card

When it comes to problems with SIM card and SD card, there are three possibilities that you need to consider. First, it can be an issue on the device itself, like random software malfunction. Second, it could be a problem on the SD card in use like a defective or incompatible SD card being installed. Improper installation of the SD card can likewise trigger a similar issue to occur as the device couldn’t read the SD card since the latter isn’t properly inserted in the SD card slot. Unlike other Android smartphones that have a dedicated slot for SD card, the Xiaomi Mi 6 only has one slot for both the SIM card and the micro SD card. Some people have even thought that this phone doesn’t have a microSD card slot because it only has one tray available. There is tendency for either cards to be incorrectly installed. This could likewise be the reason why many users of Xiaomi phones are plagued with SIM card errors. The worst among the possible causes is a defective hardware. While this isn’t likely the case with new devices, accidental drops and liquid exposure on the device can make it transpire. Any of these instances could cause the SD card slot to become loose or break. Unfortunately, there is nothing much more you can do on your end as hardware-related problems in mobile devices often require service as ultimate fix. This is why before troubleshooting SD card problems, try to rule hardware damage out from the possible causes beforehand. Doing so will save you time and effort as you’ll most likely to end up having the same problem afterwards.

Possible solutions to deal with SD card problems on your Xiaomi Mi 6

What’s mapped below are generic solutions and a few suggested workarounds you can use to fix the SD card that is not detected on your Xiaomi phone. To rule this out from the possible causes, try to use a different SD card that is compatible with Xiaomi Mi 6 then try to use it instead. If the phone is able to detect or read the other SD card, it denotes that the problem is isolated to the prior SD card you’ve used. A simple solution is therefore to replace your old SD card with a new one that is working.

If you don’t have an extra SD card yet, then you may attempt to do some gentle cleaning on your old SD card. It might be just some dirt that is preventing the phone from reading the SD card You can use a microfiber cloth with a little amount of alcohol clean it. Be sure to dry it out before inserting it back into your device. If this doesn’t work, try any of the given options below. To ensure that you are doing the right thing, here’s how to clean up your SD card:

  • Power off your phone.
  • Use an ejector tool to pop the SIM card tray out.
  • Carefully remove the SD card from the tray. Not that the SD card is placed on the same tray where the SIM card is placed.
  • Use a white colored rubber eraser, dab it in with a Q-tip and gently rub it over the pins or gold contact points of the SD card to detach any erosion. You can also use a microfiber cloth or cotton dipped in rubbing alcohol to clean the SD card pins.
  • Allow the SD card to dry out and once it dried out completely, insert it back into the tray then gently push the tray back into the slot.

Turn on your phone then say if you find luck from cleaning. If the problem persists, try the next solutions.

Format / Reformat your SD card

The SD card or some of its contents might have been corrupted or infected by some malware. As a result, the device is no longer able to read the SD card even when it’s properly installed in the slot. To fix the problem, you will need to reformat the SD card. However, doing so will also mean wiping contents from the SD card. If you want you can backup your SD card files to your computer before you proceed with SD card formatting. You can use an Android Backup Restore software to backup your Android files like photos, videos and even some apps from your SD card to your computer. More importantly, you can restore the backup file in a format that is compatible with Android later.

Here’s how to format SD card on your Xiaomi Mi 6:

  • Connect your microSD card to your computer with the adapter. Be sure to check and use a compatible adapter for your SD card and computer.
  • On your computer, open This PC folder to view your hard drives including the SD card that  you just plugged in.
  • Right-click on your SD card and select Format option. A new pop up will prompt you to format and set up your SD card. Make sure to set the File System to FAT32.
  • Check the Quick Format option then click the Start button.

After the SD formatting is complete, restart your Xiaomi Mi 6 then see if that fixes the problem.

Fix the SD card with your computer (Windows PC)

If reformatting of the SD card fails to fix the problem and your Mi 6 is still unable to recognize or read the SD card, try to fix it using your computer. Here’s what you can do next:

  • Insert or connect your SD card into the computer. You can use a compatible adapter to do so.
  • When connected, navigate to Device Manager on your computer then click This PC. Doing so will show up a list of all your hard drives.
  • Right click on the interface and select Properties.
  • Navigate to the left pane then open the Device Manager option.
  • Locate your SD card reader and then uninstall it. You can usually find it under Disk Drivers or Universal Serial Bus Controllers folder.
  • Once you find your SD card reader, right click on it then select the option to Uninstall.
  • Restart or refresh your computer then go back to the Device Manager to install the Device Driver Software.
  • Click on the Scan for hardware changes icon to instigate installation of the device driver software required for your device.

Wait until the driver installation is complete. You will then see your SD card on your computer afterwards.

What to do if your Xiaomi Mi 6 is now able to detect the SD card but then gets stuck?

In the case where your Mi 6 is able to recognize your SD card but gets stuck on the Preparing SD card error, you can try mounting and unmounting the SD card.

  • To do so, head over to Settings-> Storage-> Mount SD card on your phone.
  • If prompted, read the Unmount SD card warning then tap OK to confirm action. Note that menu options may vary between device models.

Once you have successfully mounted the SD card, restart your phone then try to see if that fixes the problem. If that won’t work, try to reformat your SD card then using the same steps provided earlier.

Take your phone to a technician

If none of these workarounds is able to fix the problem and that your Xiaomi Mi 6 still cannot detect or read the SD card, then most likely the underlying cause is on the hardware components. In this case, your next option is to take your device to a technician and have it accessed for any indication of hardware malfunctions for fixing.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix microSD card and memory issues with Samsung Galaxy S7 Edge & other problems

Since the #Samsung Galaxy S7 Edge (#S7Edge) has a #microSD card slot, we started receiving memory and storage related issues from our readers. We miss these problems when Samsung decided not to give S6 variants a slot for expandable storage last year.

samsung-galaxy-s7-edge-microsd-card-problems

Among the most common storage-related issues include the phone not being able to detect or read from the SD card, unknown storage partition appear, phone is running out of storage space, etc. Let’s try to look a little closer into these problems just in case more of you may encounter them.

The problems I cited here are just some of the actual messages we received from our readers who are seeking assistance with their problems. Continue reading to understand them and learn how to fix them. It’s better that you know how to deal with this issues now as you may encounter them sooner or later.

For our readers who have other issues, make sure you visit our S7 Edge troubleshooting page as we’ve already solved a lot of problems with this phone since its release. Odds are that there are already solutions that exist on our page and all you gotta do is find them.

Now, if you need further assistance, you can always contact us so we can get back to you as soon as we can find a solution to your problem. Just fill up our Android issues questionnaire accurately so we can give you accurate solutions and/or troubleshooting guides.

Galaxy S7 Edge cannot detect or read new 32GB microSD card

Problem: Hi, I recently got my Samsung S7 Edge and I set up my phone. I then purchased a Samsung 32gb sd card. I placed it in my phone but I has not detected the SD card I’ve tried to reset the phone and all of the other basic troubleshooting however it is still not reading that there is a brand new sd card in it. Thank you!

Answer: First off, make sure the microSD card is mounted properly to rule out the possibility that it’s just a contact issue because if the interface of the SD card is loosely connected to the phone’s receptors, it might not be able to detect or read from it.

Once you’ve made sure the card is properly mounted, try to reboot your phone while it’s inside. There are actually times when the device just can’t read the card and reboot is required. I’ve encountered it a few times and it might just the issue with your device right now.

The next thing you should do in case your phone still won’t read from the card is to let your computer read it. Computers read removable devices better than phones and in so doing, you can actually determine whether the card is defective or not.

If the computer detects it and you can actually browse through the card or copy files into it, it might just be an issue with the file system. Therefore, you need to reformat the SD card and use FAT32 format. However, if the phone detects it and prompts you to format it, it’s either corrupt or damaged. So, try to format it, still using FAT32, and see if it can read it after. If still not, then it’s safe to assume the problem is with the SD card.

As to your phone, I don’t think we have to do something in it as it’s clear the issue is exclusive the SD card.

Galaxy S7 Edge has “Other” storage that takes up 13GB of space

Problem: The problem is “Other” storage. I notice that 13GB being used by “other.” I tried to clear all cache, delete game apps, restart and reset. It doesn’t work. Anyone has same problem with me? I need help please how to clean this “other” storage.

Answer: When you say “reset” I assume you did factory or master reset, which will delete all files, data, etc. that have been accumulated after the setup. So, if this “Other” storage is a partition in your phone’s internal storage, then it should have been deleted. Therefore, I think, you have a microSD card and this “Other” storage is found in it. I suggest you unmount the SD card and check if it’s still there. If so, then you need to reset your phone again and this time, follow these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

On the other hand, if the “Other” storage disappeared after unmounting the SD card, then backup your files and reformat the card, mount it back on and should do it.

Galaxy S7 Edge internal storage is running out

Problem: I bought it at new. It has 4GB of internal memory. when it reaches 321 MB of use, it says that “the internal storage is running out…” It refuse to install the applications on the SD card, although the SD card is good  and can store downloads and photos and music.

Answer: Okay, let me just make things a little bit clearer here. When you say “Internal Memory” you’re actually referring to the Random Access Memory or RAM, which works hand in hand with the CPU to make the phone works fast and smooth to say the least.

The prompt you’re getting, however, is talking about the internal storage and there are two variants of S7 Edge; 32GB and 64GB. Don’t worry about the RAM because the phone manages its memory really well that even if it comes close to 4GB, it can terminate other services to give way to more important ones.

Your problem is that your device has almost used up all its storage. I understand you have a microSD card but your problem is that apps can’t be installed in it, right? That’s not a problem because apps have to be installed in the internal storage but some can be “moved” to the SD card, at least, their data and other files. And I think that’s all you need to do; just move some apps over the SD card to free up some space in your phone’s internal storage.

  1. With a microSD card installed, launch the Settings app.
  2. Find and select Storage from the list of options.
  3. Tap on Internal storage.
  4. Select Apps.
  5. Locate the app you’d like to move, and tap on it.
  6. Under the “Storage Used” section, tap on the Change button and select SD Card.

Moreover, you may also want to move your files, pictures, videos, etc. to your laptop or computer. If you have a bunch of those, then doing so will surely free up some generous space on your phone’s internal storage and the problem will surely be fixed.

Gallery no longer shows picture taken by the camera

Problem: Hi. I have a problem with my phone. I take a lot of pictures everyday so I bought a high-capacity SD card. For weeks I enjoyed using the without experiencing any problem but right after the an update, the Gallery no longer displays the pictures I’ve taken with the camera. I tried connecting the phone to my laptop and I can no longer copy pictures from my phone to the computer. What gives? Please help me. What must I do to recover those photos? Thanks.

Answer: It actually does sound like it’s a microSD card problem that coincides with the update that’s why you’re thinking the recent update messed up your phone. But let’s try to look into it a little closer.

Your phone can no longer display or find pictures saved in the SD card because maybe it got unmounted. So, go to Settings > Storage and then verify if the SD card is mounted or not and make appropriate changes. If it’s already mounted, however, then you should try to let your computer or laptop read it. Should the computer be able to read it, use that opportunity to backup your files, pictures and videos or whatever is saved in the card that you don’t want to lose. Then, format the card using FAT32 file system, clean it’s interface and mount it back on your phone. After that, try to take pictures and see if the they’re saved in the SD card and try to see if the Gallery can detect them now.

If the Gallery can’t still find the pictures taken by the camera, try to clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the problem persists after this, try wiping the cache partition.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

After all this and the problem isn’t fixed, you should bring the phone to the store and have it checked.

Galaxy S7 Edge isn’t picking up good signal

Problem: I recently switched from a Galaxy S5 to the S7 Edge. Without changing locations,it seems that my reception quality has gone down significantly. The edge does not pick up the tower signal as well as the S5 and, it seems that it is actually significantly worse than other phones I have had. Is there a way to improve reception quality on this unit?

Answer: Some units might be damaged out of factory so it’s inevitable that some owners may encounter issues the moment they use the phone. In your case, however, it shows that the S5 picks up signal better than the new device and you’re not the only one having this issue. I think the best way to know if it’s just an issue with the reception or not is to go to an area that you know have excellent signal and if the S7 Edge fails to meet your expectations, then it’s time you contacted your provider and probably negotiate a replacement. However, I suggest you try to reset your phone first to rule out the possibility of a firmware issue as well as make sure your personal information is deleted from your phone just before you let a technician check it for you.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S5 “SD card blank…unsupported filesystem” error & other SD card related issues

I will look into a problem involving a Samsung Galaxy S5 (#Samsung #GalaxyS5) that pops up an error message saying “SD card blank or have some unsupported filesystem.” Obviously, this is a microSD card issue but the word “blank” could mean a couple of things; either corrupted (unreadable) or damaged.

Galaxy-S5-Damaged-SD-Card

Just because the error says it’s “blank” doesn’t mean it’s blank or doesn’t contain any file. Remember that blank SD card can still be read and opened by the phone without any errors. This here is obviously an error and when it pops up, it automatically means something is wrong.

There were also those who think the card is simply undetectable. Well, that’s not the case either because if that’s the case, the phone won’t return an error simply because it hasn’t detected anything that’s plugged into its microSD card slot.

Therefore, the error means the phone has detected a microSD card is mounted but it can no longer read it or can’t recognize the filesystem used to format it. That’s what we are going to address in this post with reference to a few problems sent by our readers.

Now, before we go any further, if you have other concerns with your phone, visit our troubleshooting page intended for the Samsung Galaxy S5 as we’ve listed hundreds of solutions to problems we already addressed in the past. Find problems related to yours and try the solutions we provided. If they won’t work for you, then contact us using our Android Issues Questionnaire. Make sure to add more details of the problem in the description field so we can accurately assess your problem.

SD card blank…unsupported filesystem

Problem: When I insert memory card it shows notification “checking for errors” after that it shows notification “sd card blank or have some unsupported filesystem” when I format the card it shows “sd card unsupported try new one” I tried different card but it shows same error.

Solution: Both of the SD cards have a format that couldn’t be read by the phone. You should format them using FAT32 file system and the easiest way to do that is by using a computer. All you need is a card reader that you can plug into your computer. Once plugged in, find the drive, right-click on it and choose Format. In the file system drop-down, choose FAT32.

You may try this procedure with one of your cards and see if the phone can detect or read it. If not, try the other one and if it bears the same result, then it’s the phone that has an issue, probably the firmware. Try to see if there’s an available update, if there’s none, find someone who knows how to re-flash the firmware.

The phone can detect that there’s a card mounted on it but the problem is it couldn’t read it. Therefore, it’s not a hardware issue but firmware.

SD card can’t be detected by Galaxy S5

Problem: Hi! I have been trying to move some apps to my sd card so that I have more space on my actual phone and my phone keeps telling me that I do not have an sd card in there. Meanwhile I have a 16GB Samsung SD card in there. Why is it saying that if there is one in there?

Troubleshooting: If the phone merely says that there’s no SD card mounted instead of returning an error or a prompt telling you it’s blank, then the answer to your question is simple: it couldn’t detect it. Possible reasons include improper mounting, there’s corrosion on the connectors, and damaged SD card.

To address this problem, try to physically remove the card from the phone and wipe its connectors with dry cloth and then mount it back on, this time though, make sure it’s properly mounted. If the phone still couldn’t detect it, then try my suggestion in the previous problem; let the computer read it as it will tell you there and then if it’s damaged or just needs reformatting.

If you’re prompted by your computer that you need to reformat the card, then do it but please note that all your data and files will be lost. If it says it couldn’t be reformatted, then it’s damaged. Time to buy a new card.

Related problem: It is not acknowledging my sd card at all… It only says mount sd card but it is mounted correctly.

Pictures aren’t saved or viewable in Galaxy S5

Problem: I have installed and formatted an SD card but when I take pictures I cannot view them. They show up as little mountain icons. At first they showed up but now even the first couple pictures are not viewable.

Troubleshooting: First of all, make sure your microSD card can be read by your phone. Just try to open it using My Files app; if you can browse through, then it’s fine, otherwise, try reformatting it using FAT32 file system.

Second, make sure you set your camera to directly save snapped photos and recorded videos into the microSD card. I have a feeling that the device’s internal storage is almost full that there’s no room for new pictures and that the camera app is still set to save them there. Basically, those were the only two possibilities that I can see.

Cannot mount the SD card on Galaxy S5

Problem: I have tried adding a micro sd card. I have placed 2 different brand new cards in the slot, but when I try to move an app to the card, it says I don’t have a card. I have tapped the “mount sd card” and it tells me the card is safe to remove. What can I do to make it recognize the card?

Troubleshooting: First of all, make sure the card is not damaged. You may let your computer read it and try saving files to it just to make sure it’s writable and readable. If you’ve done that, try to mount the card to your phone and if the same error pops up, try to reformat it using FAT32 file system; it might just be a formatting issue.

You may also verify if other phones can read it or if your phone can read other cards. This will give you an idea what the problem really is. It’s just a common sense; if your phone can read other cards, then your microSD card might be the issue here and since you already formatted it to FAT32 to no avail, then it’s either damaged or not compatible with your phone at all.

Photos saved in SD card gone

Problem: After months of use one day my SD card gets an error. I didn’t touch the card prior, during, or after. I selected “cancel” so as not to lose my photos. When I got to T-Mobile a day later, all my SD card photos were gone. My phone also randomly restarts several times a day.

Troubleshooting: The SD card is probably damaged and the phone just couldn’t read it. I hope T-Mo’s techs didn’t reformat the card because if they did, there’s no hope for those photos to be recovered. Of course, you can try to un-mount the card and then remove it from your phone. Let the phone be without the card for a few minutes and then mount it back. Turn the phone on and see if it can detect it, if not, try letting your computer read it but make sure you don’t reformat it once the machine prompts you that it needs reformatting.

You may attempt to recover your photos by using this tool or any other tool available online.

Related problem: The device is running out of storage,with most of the storage being taken up by application. I got an SD card but when I move an application to the SD card it goes through the process of moving it, but deletes it instead.

Recover photos from internal storage after reset

Question: I did a Verizon system update this morning at 10:30 am. At 5pm, I realized all my photos that I had transferred from my iPhone in mid June were gone.2 years worth of photos. These were on internal memory. Is there any way to recover? Thx in advance.

Answer: The factory reset will delete all data and files saved in the phone’s internal storage, so the answer to the question is no, although there were some experts and security firms who claimed to have recovered data from the phone’s internal storage even after the reset using a special kind of tool that’s not available in the market for average users.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy S9 can’t read mounted SD card (easy steps)

Most of the SD cards manufactured today are compatible with any smartphone because that their primary market. Needless to say, when you mount a microSD card on your Samsung Galaxy S9, it should be able to detect and read it immediately without having to do something complicated as storage and OTG devices nowadays are all plug-and-play. That is, of course, if the SD card you mounted is still working properly.

We have readers that own the Galaxy S9 who’ve been complaining about a problem with their SD cards. According to them, their phones can no longer detect or read the card. Of course, they’ve thought about the fact that those storage devices may have already been damaged. They just need someone to tell them they’re already damaged. In this post, however, I will walk suggest some things that may be helpful in knowing what the problem really is and above all, retrieve data and files that are stored in the SD card. So, if you’re one of the owners that has this kind of problem, continue reading as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

What to do if the SD card mounted on your Galaxy S9 can no longer be detected

Let me make it very simple for you as this problem isn’t really that complicated. If the SD card is new and since day 1 your phone hasn’t been able to detect or read it, try to read the user’s guide to know more about its compatibility. It’s possible that it’s not compatible with your device or outright defective out of the box. If you haven’t used it once, you should bring it back to the store and have it replaced.

RELEVANT POSTS:

If the SD card isn’t new and you’ve actually been able to use it before but now your phone can no longer detect it, then it’s possible it got corrupt or already damaged. This troubleshooting guide is tailored for this case. That said, here’s what you need to do:

  • Remove SD card and reboot your phone – if you haven’t done it yet, you better try it. It’s a very simple procedure but very effective in dealing with minor SD card issues. You can go to settings and try to see if the card is already unmounted, if still not, make sure you unmount it properly. Then unmount it physically and then restart your device. After the reboot, mount it back to see if it gets detected this time. If still not, move on to the next procedure.
  • Let other devices read it – if you have a spare phone that also has an SD card slot, insert it to know if it can be detected and read by other devices. The result of this procedure will determine whether the problem is with the card or your phone. If other device can read it, then the problem could be with your phone but if other devices can also not detect it, it’s possible that it’s corrupt and/or damaged. You may try using an adapter and let your laptop or computer read it. Your computer may be able to read it and if so, take advantage of it and backup your files and data.

Assuming that the problem is with your phone and that the SD card actually works perfectly with your other device, you should try resetting all settings in your Galaxy S9 to bring it back to its factory settings without deleting your apps, files and data:

  1. Tap Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button.

If this doesn’t work, then you have no other choice but to reset your phone. Make sure you copy your files and data to your computer so that they won’t be lost. After the backup, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If, however, the problem is with the SD card, then there’s no other choice but to buy a new one. Should a storage device starts to fail, you can no longer trust it with your most important files so even if you’re able to reformat it and make it work again, you cannot trust it to work like before.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Rooted Galaxy S7 keeps randomly rebooting, black screen of death issue, other S7 problems

Hello Android users! Welcome to another #GalaxyS7 post! We bring you another list of issues that we’ve collected for the past few days. Don’t forget to visit our main Galaxy S7 troubleshooting page if you don’t find a solution to your own issue.

 

As usual, here are the specific topics covered in this material:

  1. Rooted Galaxy S7 keeps randomly rebooting
  2. Galaxy S7 “SD Card: For transferring photos and media” error
  3. Galaxy S7 active won’t power back on
  4. Galaxy S7 black screen of death issue
  5. Galaxy S7 screen won’t turn on
  6. Galaxy S7 edge won’t charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Rooted Galaxy S7 keeps randomly rebooting

Hello I have a Galaxy S7 Edge SM-G935F unlocked. When I bought this phone it had already been rooted and then unrooted. I have rooted the phone again and tried different ROMS which I seemed to always have the same problems with random reboots or just freezing altogether. I have tried Marshmallow and Nougat ROMS and sometimes they will work fine with no problems for a couple of weeks and start again with random reboots and freezes. I have since unrooted and returned it back to stock Nougat Firmware which again worked for a while and then stopped again. I have also done an emergency recovery using Smart Switch and still have the problem. Now even worst, as soon as it’s done with the recovery process it freezes on the Welcome screen or it will just restart randomly before I can even get to setup the phone, I have tried going to recovery to wipe cache and it reboots even when I’m in recovery. Don’t know what else to do any help or suggestions would be greatly appreciated. — JP

Solution: Hi JP. Random reboot is a symptom common to a number of Android problems, both software and hardware in nature, so your first task is to narrow down the causes. Root causes of random reboot issue include, but are not limited to, the following:

  1. Poorly coded operating system version
  2. Incompatible app/s
  3. Corrupted system cache
  4. Malware
  5. Malfunctioning battery
  6. Overheating
  7. Other unknown hardware problem

If the phone had been showing the problems you’re describing here the moment you received it, there’s high likelihood that the previous owner has messed up with the phone. Depending on the issue, you may or may not be able to fix the issue on your end.

The first possible cause in the list above (poorly coded operating system version) is one of the main reasons why we don’t recommend third party ROMs or unofficial firmware. Although there a few outstanding unofficial ROMs out there, majority of non-Google developed Android versions are buggy and unreliable. Bear in mind that developing a software like souped-up Android version can be quite an undertaking and require a lot resources. It’s not uncommon to hear unofficial ROMs to break devices once installed at times.

We know you reverted to a stock ROM already but since the problem occurs again, the most likely cause of the issue is most probably bad hardware. The thing is, there’s no direct way to know for certain which hardware component is failing. The general rule in Android troubleshooting is to do all relevant software troubleshooting (which includes in this case wiping the cache partition, booting to safe mode, factory reset, flashing of stock firmware) first; if nothing appears to work, then you can assume that hardware is to blame. Items due to hardware (in the list  5, 6, and 7) can only be tested by a trained technician so we advise that you send the phone to Samsung so they can check the battery first. If battery is okay, the motherboard may need to be replaced.

Problem #2: Galaxy S7 “SD Card: For transferring photos and media” error

I have a Samsung Galaxy S7 and have had it since last September without any issues until a few days ago when I started getting notifications constantly about my SD card saying “SD Card: For transferring photos and media.” Ever since that, my phone has had lagging issues and has frozen multiple times. I’ve been researching and trying all things listed on the net without prevail. I formatted my SD card from my phone and it said it was complete but it still had all the items on it. So I connected it to my computer and it said there was an error but it couldn’t fix it. I then tried to format the card from the computer but could not be completed so I guess I’m just asking if there is any other possible outcome to try. Or am I looking at a corrupted SD card or a handset problem?? — Adam

Solution: Hi Adam. This is most probably just an SD card issue. The simplest thing that you can do to check is by using another known working SD card. If the second SD card works, then your old one may be corrupted or damaged. If you can’t reformat it using your S7 or any other device (computer or another smartphone), then you have no choice but to replace it.

On the other hand, if the second SD card also fails when inserted in your S7, you should do basic software troubleshooting by wiping the cache partition and/or performing a factory reset. Here’s how both of these processes are done:

Delete System Cache

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Perform a factory reset

Factory reset is a drastic software solution as it reverts all software settings to their default state and erases all user data from the storage device. Make sure that you create a back up of your photos, videos, music, etc before doing this process.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 active won’t power back on

I am having some issues with my Galaxy S7 active. Two nights ago I was using my blue tooth in my car, with my phone. when I got home I exited out of it and got a Samsung flash and my phone went dead. could not get it to turn on. put it on my charger it said it had 0% power so charged it all night and it was fine. made a couple of calls during the day, and went to work, put my phone in the office, checked it 4 hrs later to see if I had any missed calls, nothing, black screen. I tried to charge it at work but it wouldn’t charge. I went home tried my charger at home but still nothing; wont turn on and just black screen. I tried all of the tricks, holding volume button, home button, turn on button together, nothing. Went to AT&T, salesman said he had no idea. He tried to boot it in safe mode, and all the tricks. nothing. now I had to switch back to my old phone until I can take it somewhere. I am afraid I am going to lose all my pictures, videos, etc. No I didn’t not drop it, get it wet etc. Please help. — Christene

Solution: Hi Christene. For an issue like this, the only thing a user like you can do is to check whether or not you will still be able to turn the phone back on, either normally or to other boot modes. If you can’t do that, there’s virtually nothing more that you can do to fix it. This also means that you will most likely lose your photos and videos. Just to be on the safe side, here are the exact steps on how to boot your S7 to other modes and the follow steps that you must do if you can power the phone back on to any one of them:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy S7 black screen of death issue

I have a Samsung Galaxy S7. No water damage, drops, etc. I charged it overnight and woke up to the black screen of death and blinking blue light. I’ve tried the hard reset (power/volume down), factory reset (home/volume down/power), and every other button combination in a vain attempt to reset it. Nothing lets it restart and the blue light never stops blinking. I’ve taken it to the Sprint, Geek Squad, and an independent repair store and no one has any idea what’s going on with it. When I attach it to a computer, the computer recognizes it as a device (i.e. it makes a be-de-boop noise) but doesn’t recognize any drivers. I’m not just waiting for the battery to slowly drain, but I’m sure it can last awhile since the only thing on is that stupid blinking blue light. All my important stuff is saved to Google, so I don’t care about losing data. I just want a phone that works.         — Heather

Solution: Hi Heather. A black screen issue in this case may be caused by a damaged screen assembly. The blue blinking light is a sure indicator that this is not a boot problem as the phone is clearly powered on. Kindly send the phone to Samsung so the screen can be replaced.

Some adventurous users may resort to replacing the screen assembly themselves but we advise you against doing it. Parts replacement must be preceded by a series of basic and/or advanced tests to make sure that the problematic part/s are identified. Such exercise requires a solid understanding of hardware troubleshooting and knowledge. You also need some tools to do the job, obviously. Not doing proper diagnostic tests before doing a replacement may result to more problems. If you want to do the screen replacement yourself, you can use Google to find websites that provide step-by-step instructions. Our blog does not provide Android hardware troubleshooting and solutions.

Problem #5: Galaxy S7 screen won’t turn on

Got an S7 last week which was already in black screen. I’ve went to charge it quite a few times and have had very little success with it. I get a little flash here and there. Had the little green light pop up for 5 minutes once, then I had to head out so unplugged it. It has yet to come back to any sorta life. I’m able to pop the top section off , so i checked out all the connections, brushed the connections and even bent the prongs (where they touch the gold connector for power button) up on the board to see if that would do the trick to at least have it turn on. Have lifted off the charging port board to see if anything was dirty or loose and nothing. I have disconnected the battery and left it for a day and reconnected in hopes that it would jog the system and start charging or at least give some power to the device. Haven’t been able to have any power go through it to even flash the firmware to get it back and going. What else is there really to do now? — Charles

Solution: Hi Charles. You didn’t mention the circumstances how you get your phone but we believe that, like Heather’s case above, you have a malfunctioning hardware. That said, we suggest that you let a professional check the phone so you’ll know if it can still be used after a repair or not. If you’re lucky, only the screen may be damaged and its replacement can be the only way to allow you to use the phone again. We understand you probably have some background in electronics and have the tools to open the phone up but screen replacement, although not an uncommon issue with smartphones today, still requires some specialized knowledge to do. Sure there are tons of Youtube videos you can follow but some of them are not that reliable. If you really want to do a screen replacement yourself, checking ifixit.com is a good first step.

Problem #6: Galaxy S7 edge won’t charge

Hello. Last night, I was charging my Galaxy S7 Edge as I always do. The phone was charging just fine. However this morning I woke up to my phone being dead. I went to make sure the cord was still plugged in and it was, as was the charger. The charger was plugged into a surge protector, and I noticed the surge protector had been switched off. I’m not sure if a shirt or something had fallen on in, switching protector off, or if it was something else. Now whenever I plug my phone into a charger, the charge symbol will show up, but then it will disappear. It will not show it is charging. I have tried 3 cords, 1 not a fast charger, and 3 different outlets, none of which are a surge protector. My phone has installed 3 updates in the past month and a half, but i do not believe this is the source of the problem. Help me Obi-Wan Kenobi! You’re my only hope! — Jonathan

Solution: Hi Jonathan. First of all, it’s interesting to note that your surge protector powered off by itself as normal, working ones do not turn off by themselves. There must be something that triggered it to power down during the night and we hope that it’s not a huge power surge. We hope your surge protector did the job of protecting your phone from unexpected power surges as they can usually fry the charging port or the motherboard for good.

Secondly, a lot of times, charging problems like this one can be caused by a bad charging port. Sometimes, lint or dirt can go inside the port and prevent contacts from linking with the charger properly. Try to use some magnification to see inside your phone’s charging port to see if there’s any bent pin or dirt. If you something that does not belong there, use a can of compressed air to clean the port. Avoid bending a pin in the process. If cleaning the charging port won’t change anything, consider sending the phone to Samsung or to a third party service center.

 

 


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