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#SamsungGalaxyS5

How to fix Samsung Galaxy S5 “Unfortunately, Phone has stopped” error

The “Unfortunately, Phone has stopped” is just one of the many error messages you’ll get if your #smartphone’s firmware has issues or some of your apps have conflicts. If you’re an owner of a #SamsungGalaxyS5 and recently upgraded to #AndroidLollipop, there’s a chance you’ll be getting this error message.

Galaxy-S5-Phone-Has-Stopped

Based on reports, this error message can be triggered by opening the Phone app. There hasn’t been any reports suggesting other apps to trigger it. Therefore, as early as now, we already know that it can be just another glitch in the phone app, although the other possibility will be on firmware-side considering the app is pre-installed.

Last week, I wrote an article addressing the error message “Unfortunately, the process com.android.phone has stopped,” it’s almost the same as the error we’re going to troubleshoot in this post only that com.android.phone is one of the services behind the Phone app; when a service crashes, it’s more serious than the typical app crashes.

Here’s an actual problem sent by our reader just to give you an idea how this error occurs…

Hi droid guy. I just updated the software in my phone, a Galaxy S5, and I started getting an error message saying “Unfortunately, Phone has stopped.” Since there’s no other option, I keep pressing OK and after a few seconds, the error comes right back. Basically, I can no longer use my phone because of this error message. If I’d known this would happen, I should have skipped lollipop. What should I do? How can I get rid of this error message? Thanks!” — Leah

Before we go further into our troubleshooting, if you have other problems with your phone, visit the troubleshooting page we created for Samsung Galaxy S5 users as it contains hundreds of problems we already addressed since the release of the device. Find issues related to yours and try the existing solutions and troubleshooting procedures. If they won’t work for you, then feel free to contact us as we’re always willing to help you.

Potential Solution

There were a lot of Galaxy S5 owners who encountered this problem immediately after the most anticipated lollipop update and that’s a good thing because based on testimonies, this problem is minor and can easily be fixed even without resetting the phone to factory defaults.

Now, here’s on potential solution you could try to see if it will work for you. Many confirmed that this procedure can fix the problem for good and the good thing is it’s very easy to do.

  1. Reboot the phone first.
  2. After the reboot, tap the phone icon to launch the app.
  3. Once the error pops up, tap OK and immediately tap the Phone icon again.
  4. Repeat the process two or three times.

Now, if the problem wasn’t fixed by the simple procedure above, it’s time to troubleshoot it as it could be more serious that we thought.

Troubleshooting

App crashes are often very easy to fix and the solution I cited above has been proven effective by a lot of S5 owners who have encountered the error message. But since it has fixed yours, it’s time to do some troubleshooting and the first thing you need to do is isolate the problem by booting in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone is in safe mode, open the phone app to see if the error pops up even when all third-party apps are temporarily disabled. If so, then it’s more of a firmware issue than anything else. In this case, you should try wiping the cache partition first. The procedure will wipe out all caches used by the previous system; it’s effective in this kind of problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache partition and the problem still occurs, clear the data of the phone app or dialer. It will reset the settings back to factory defaults.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After all these procedures and the error message remained or if it’s accompanied by other errors, you have no other option but to perform full master reset. It doesn’t just reset the phone to factory settings but it also reformats the data partition where system files are saved.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the error message doesn’t pop up in safe mode, it means one of the downloaded apps is causing problem or conflict. Find the app and disable or uninstall it. More often, apps that uses the phone app can cause this error, so start your search for the culprit from there. However, if you can’t pinpoint which app is triggering the error, you better backup your data and perform the master reset as well.

I just hope this helps. Thanks for reading and I wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to troubleshoot Samsung Galaxy S5 “Downloading…Do not turn off target” error

Now, here is one problem that you don’t see more often. Some of our readers, not just Samsung Galaxy S5 (#Samsung #GalaxyS5) owners, reported that their devices just rebooted one day and went into a black screen with a caution: “Downloading…Do not turn off target!” In the upper-left corner of the screen is shown some information about the phone that only very few can understand with a text “Factory Mode.”

Samsung-Galaxy-S5-downloading-do-not-turn-off-target

Many of those who reported thought that the phone was just download some updates but the fact is it doesn’t. It’s a sign that the device may have been messed up so badly that it couldn’t successfully boot up to the Home screen.

The Factory Mode is automatically enabled if some data or files in the EFS folder are missing or if the partition itself is corrupted. There are also times when the either the firmware or the hardware glitches that the phone will boot up into this state.

Before going deeper into this issue, if you have other concerns with your phone, visit our Samsung Galaxy S5 troubleshooting page. It contains hundreds of solutions to problems we already addressed. Find issues related to yours and try the solutions we provided. If they won’t work, then contact us as we are always willing to help our readers.

FAQs about EFS Folder

Q: What is the EFS folder?

A: It’s a partition where all sensitive, device-specific information are stored like the IMEI, ESN, MEID, MAC address, phone number for locked units, and other identifying numbers.

Q: What are the common causes that may result to the corruption of data in the EFS folder?

A: A glitch, rooting, flashing of firmware regardless whether it’s stock or custom, failing hardware, etc. If you didn’t tinker your phone and this problem appeared, then it’s probably just a glitch and might be fixed by a reboot. However, if you installed a firmware or modified ROMs, then double-check it to see if they’re corrupted or not.

Q: Can corrupted EFS folder get restored?

A: You can only restore it if you’ve made a backup in the first place. Samsung will ask you to send the phone, its techs will check it if it has been tinkered with and if it got corrupted without apparent reason, you may be provided a replacement unit.

Q: Can I backup the EFS folder?

A: Yes you can if the phone is rooted. Only people who have sufficient knowledge in manually flashing new firmware or custom ROMs may need to backup the EFS partition.

Once the phone enters the Factory mode on its own, it is almost certain the problem is serious, although there were reports from other users suggesting it may be just a result of a glitch. It is imperative you troubleshoot the problem before sending it away for repair. Here are some of the actual messages we received related to this problem:

Galaxy S5 shows Factory Mode

Problem: If I power off my phone it loads a screen with the Android icon in the center and underneath it says “Downloading…Do not turn off target!” In the top left corner it says the following:

  • FACTORY MODE
  • PRODUCT NAME: SM-G900P
  • CURRENT BINARY: SAMSUNG OFFICIAL
  • SYSTEM STATUS: OFFICIAL
  • REACTIVATION LOCK(KK): OFF
  • KNOX WARRANTY VOID: 0X0
  • QUALCOMM SECURE BOOT: ENABLE (CSB)
  • AP SWREV: S1, 53, A1, A3, P1
  • SECURE DOWNLOAD : ENABLE
  • UDC START

Once this loads I am unable to stop it. It reloads even if I take the battery out for over 10 seconds. Sometimes I can remove the sim card & SD card and it will reboot normally when I put the battery back in….but not always. It just started doing this.

Troubleshooting: What matters most in this problem is the fact that the user said he “can remove the sim card & SD card and it will reboot normally when I put the battery back in….but not always.” Apparently, the phone doesn’t always boot in factory mode every time. If the EFS partition was totally corrupted, the phone will automatically enter the Factory mode.

In this case, it is best if you tried booting in safe mode and back up all your data in preparation for a master reset that will bring everything back to factory defaults. Booting in safe mode will also give you an idea if the phone can still boot in other modes.

Safe Mode

  • Turn the device off.
  • Press and hold the Power key.
  1. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  2. Immediately after releasing the Power key, press and hold the Volume down key.
  3. Continue to hold the Volume down key until the device finishes restarting.
  4. Safe mode will display in the bottom left corner of the screen.
  5. Release the Volume down key when you see Safe Mode.

If the phone successfully booted in safe mode, backup all your data, files, pictures, videos, etc. and then turn it off and remove both the SIM card and microSD card.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If these procedures failed, it’s time to contact Samsung.

Galaxy S5 entered Download Mode

Question: Hello, I just got a Samsung Galaxy S5 from ebay and I noticed that there is a significant bouncing when I scroll down, especially scrolling down a website. I went in and disabled the animation (under developer options) but that didn’t help. I also disabled apps that I don’t need. neither of those helped. Do you have other suggestions?

Also, how do permanently disable “my magazine”? It always reappears after I restart my phone. Finally, in an attempt to fix the issue, I turned off my phone and hit the volume, home screen, and power button at the same time. It then asked me if i wanted to proceed and I hit the volume up option that indicated I wanted to proceed. My phone now has a picture of an android on it and beneath it, it reads “downloading… do not turn off target!!” What did I just do? Thanks in advance for your help! — Sarah

Answer: Apparently, you got the phone to enter Download Mode or Odin Mode. It is here that you can manually flash a firmware using a flashing tool known to many as ODIN. While you are warned by the phone “not to turn off target” it is actually the only way out if you’re not going to flash a firmware.

Try removing the battery to turn the phone off and turn it on as usual. That will bring you to the Home screen and you can use the phone like you always do.

Galaxy S5 shows “mmc_read fail” error

Problem: Hello. My Samsung Galaxy S5 is frozen I will try to explain the best as possible so please bare with me

OK so my phone was almost dead and I noticed for whatever reason it was trying to download something it is the screen where it says Odin Mode with some other stuff in the upper left hand corner and there is an android in the middle and it says “Downloading…Do not turn off target!!” but I have left it here and it does nothing… so I pulled out the battery and tried just putting it back in and powering it up normal and now it just goes to the very first screen and it’s black with the Samsung label and it’s frozen I guess it does nothing so I tried to perform a hard restart and whenever I try this it all ways says (in the upper left hand corner) “mmc_read fail and Movinand checksum confirmation fail.” I’m lost and don’t know what to do. Can you please help me? Thanks.

Troubleshooting: Now, this here is a different one. Booting into download mode is the phone’s way of showing the owner how to fix the problem; it’s not the cause. The booting process failed due to this error “mmc_read fail,” so it has to boot into download mode where the user can flash a firmware using the flashing tool ODIN with the help of a computer.

The error indicates the firmware is pretty messed up that the system couldn’t read some directories required to boot up normally. I don’t know what happened as our reader didn’t include some information about the phone prior to this problem. The only thing that can fix it is by re-flashing the firmware. You can do that on your own or you can have someone to help you with it. Better yet, contact your provider or Samsung as they can provide you all the help you need.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

How to fix Samsung Galaxy S5 that won’t save default browser and launcher

In this post, I will tackle an issue involving a Samsung Galaxy S5 (#Samsung #GalaxyS5) that refuses to accept an application to be set as default. One of the best examples is when you open a link, say from Facebook, and the phone will prompt you to choose which app to be used to open the link. Naturally, a user will choose the desired app and opt “Always” so he/she won’t be asked to choose again the future.

Galaxy-S5-Complete-Action-Using

Many complained that their phones ask them to choose which app to use every single time and that’s the problem. Supposedly, a phone should ask you one time, save your preference and won’t ask you again until you change the default app.

This issue is not exclusive to browsers. Users are also prompted to choose between Touchwiz, Touchwiz Easy and any other launchers. I will include this issue in this post as well, so read on even if you haven’t encountered this yet because there’s a big chance you’ll experience this kind of problem in the future.

Before we go any further, if you have other issues with your phone, you must visit our Galaxy S5 troubleshooting page as it contains hundreds of solutions to problems we already addressed before. Find problems related to yours and try our solutions. If they didn’t work, you may contact us by filling up this form. Please provide more details about the problem in the description field so we can easily help you.

Galaxy S5 won’t save the default browser

Problem: I’ve had the issue since I got the phone, when you click a link and it asks you what app you’d like to use chrome or explorer and I click chrome, and then always use, it never saves my preference. The same thing happens when ever that box pops up, it just doesn’t save. How can I fix this?

Potential Solution: This happens (although, not all the time) when you have more than one web browser installed on your phone. Try to understand this: prior to the installation of the Chrome browser, your phone had the stock browser (Internet) set as the default app for opening web pages. After the installation, neither was set as default simply because there are already two apps that serve the same purpose and your Galaxy S5, being a “smart” phone, will let you choose which one to use as default. Upon choosing one and following it up by choosing “Always,” the phone should not ask you the same thing the next time you open a link. So, what caused this problem is some sort of a glitch and you actually have a few options how to address it:

Clear defaults for both apps

You already chose an app and opted “Always” but the phone still asks which one to use–clear the defaults and start over.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Chrome.
  6. Tap Clear defaults.

Do the same thing for the Internet app and then try opening a link one more time so the phone will let you choose again. This simple procedure usually fixes this problem not just for the browser but for any other app.

Uninstall & reinstall Chrome

In case the first procedure failed, this one might just fix it for you. Uninstall the Chrome app and just download a fresh copy from Play Store. Uninstalling the app will force the system to set the stock browser as the default app while reinstalling will let the user choose which one to use. This was also proven effective to this kind of problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Chrome.
  6. Tap Uninstall.

Now, download it from the Play Store and try opening a link, and then choose the default app.

Reset App Preferences

Now, this procedure is a general troubleshooting procedure, which has also been proven effective. What this does is to clear all apps of their default functions and let the user choose which one to make a default for a specific action. It will affect all apps so beware of this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Touch the Recent apps key.
  6. Tap Reset app preferences.
  7. Tap Reset apps.
  8. Reboot your phone.

Wipe Cache Partition

There were also some users who reported wiping the cache partition will fix problems related to not being able to set their preferences. It is also a general troubleshooting procedure but it’s worth a try if all else fails, or at least, before you decide to do factory reset.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Cannot set default launcher on Galaxy S5

Problem: Droid guy, I need your help because my Galaxy S5 is now starting to act crazy on me. Ok, before anything else, my phone is more than a year old already, not rooted, and everything in it is stock. I don’t even use a third-party launcher (but I did before). That said, my problem is with the launcher, every time I hit the Home key, I am prompted with “Complete action using…” then there’s a couple of options; Touchwiz and Touchwiz easy. Tried choosing both but I’m still prompted to choose every time. How can I fix this?

Potential Solution: rebooting the phone after choosing the default launcher can fix this problem so try that first. If it didn’t work, however, try clearing the cache and data of one of the services that handle this task. Please follow these steps…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap SetDefaultLauncher.
  6. Tap Clear cache.
  7. Tap Clear data, OK.

I think that’s all there is to it.

I hope that this post can help you somehow. Thanks for reading and we wish you all the best!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S5 that’s sluggish, keeps rebooting and crashing

One of the selling points of the Samsung Galaxy S5 (#Samsung #GalaxyS5) is its performance and owners were actually expecting it to be consistently fast every single time and that’s where disappointment comes into play. There will always come a time when the phone slows down especially if it has accumulated a lot of data or just got a new update.

Samsung-Galaxy-S5-crashing-lagging-freezing

Performance issues are often firmware-related. Watch out for the day when you feel that it’s performance becomes sluggish accompanied by random reboots and unexplained crashes often characterized by errors because it means that your phone needs your attention more than ever.

I have included three problems in this post that best describe how the phone behaves when it’s suffering from performance-related issues. I will tackle each problem and provide suggestions. Try to see if your problem is related to one of them.

Just before we dig deeper into these problems, if you have other issues, visit the troubleshooting page we setup for Samsung Galaxy S5 as it contains hundreds of solutions to problems we already addressed. Find issues related or same as yours and try the fixes we provided. If they don’t work, then feel free to contact us as we always willing to help. Don’t worry, it’s free; just provide us with more details about the problem.

Galaxy S5 became sluggish with apps crashing

Problem: Firstly, I love my S5, never had problems in the last year I’ve had it. However, since the recent update in the last week or so, my phone has been seriously laggy in all functions, sometimes not able to perform simple tasks such as type or bringing up the keyboard to type, not recognizing swipes left/right, and randomly shuts off and restarts without warning. Voice recognition only works about 50% of the time. I’ve tried soft reset and clearing out caches, and I’m a bit OCD about making sure apps aren’t running in the background (thanks to Apple for that habit). I no longer keep photos/vids on the phone, uploading to Dropbox at the end of every day. I use CM as my cleaner/booster/virus check, never had problems in the past, but now often getting the “has stopped working” message for it. I don’t know what else to do besides a factory reset, which I’m trying to avoid. It’s coincidental that I also hit the Edge up point just within the last few weeks (I swear it seems like the carriers put self destruct points in the phones to force us to upgrade). Anyhow, you guys always have good tips and articles, so I decided to let you have a go. Thanks in advance for the great work! Keep it up!

Potential Solution and Troubleshooting: There’s no mention of an update but since Lollipop has been rolled out for the Samsung Galaxy S5 earlier this year, I am sure the owner already received a notification and may even have installed it, otherwise, there will also be a mention of update notification that keeps showing.

Honestly, I even think all these issues is connected to the recent update and I believe all the errors started showing up after the installation just like hundreds of owners who complained that lollipop ruined their phones instead of making them better.

If a third-party app is crashing, it’s more likely just an app problem but if a pre-installed app crashes, then it’s more likely a firmware issue. In this case, some of the core services won’t function like the keyboard, voice recognition and whatnot. I say, a master reset is necessary to bring this phone back to its original state and there’s no going around it. Just backup your data and then follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 freezes, turns off and restarts

Problem: Phone will freeze then turn itself off then restart again. Does this 6-10 times a day. Doesn’t matter what your doing whether your on a call, writing email, watching movies or just placed on a table will shut off. This has been happening long before lollipop update. That’s what’s so confusing. Thanks.

Troubleshooting: This issue needs further observation as we don’t know for sure what causes the freezing and the reboots. The best thing to do is to boot it in safe mode first and observe if the problem still happens.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

In case the phone would still freeze and reboot, you have to perform master reset as it may be just a firmware issue. If it were a hardware problem, the reboots may happen more often. But after the reset and the issue remained, it’s time you sent it in for repair.

On the other hand, if the problem was fixed in safe mode, then you just have to find apps that cause it, or better yet, proceed with master reset to give the phone a fresh start.

Brand new Galaxy S5 keeps crashing and freezing

Problem: Hey, I was just reading your article about app crashing and freezing on the S5. I liked how clearly you’d described each process, much easier to follow than most other places! So I picked up the S5 only a week ago as my new phone, 24 month contract. Unfortunately the actual phone is crashing / resetting, not the apps.

Several times today. Many times just on the lock screen, nothing engaged/pressed… It’ll stall at the lock screen, then crash/reset. Which is quite worrying to me, for what was a flagship phone, and is brand new. I’d read it was well equipped so I would have hoped it could handle a lock screen or basic functions.

Had you written an article on this? Is it common?

I’d previously used the S4 and was a big fan at the beginning, but it eventually became almost unusable due to bad upgrades…

If you had any tips or posts, it would be appreciated, Richard.

Suggestion: Hey Richard! I only have one suggestion for you: have your phone replaced while you are entitled to received a brand new replacement unit.

It’s your phone and if its performance is already crappy out of the box, then you might have gotten yourself a “bad” phone. There are always units that have manufacturing defects or problematic and it seems like you gotten yourself one. There’s no point in troubleshooting a brand new phone that’s not working properly. As long as you haven’t tinkered the firmware or there’s no liquid or physical damage that could void the warranty, then you can get a brand new replacement unit.

If you’ve already set it up, then perform a master reset first before returning the device. And to answer your questions, well, we sure encountered a few problems related to yours and we suggested the same thing. And no, it’s not common at all. There are only a few “bad” units and it just so happened that you got one.

Bad upgrades can always be addressed. Phones with bad hardware can’t.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Fix Verizon Galaxy S5 “Software not updated to G900VVRU2BOG5 Failed…Error Code 550”

Recently, #Verizon rolled out a minor update for #GalaxyS5 and other #SamsungGalaxy devices to address #Stagefright, which affects many Android devices as it is embedded deep in the firmware. It’s an Android 5.0 Lollipop update with build number G900VVRU2BOG5 and is around 300+ MB in size.

Verizon-Galaxy-S5-update-lollipop

More often, users are notified upon the availability of the update but they can also manually search for it via Settings. It can be easily installed but there’s no guarantee it will all be smooth-sailing. In fact, we’ve been receiving emails from some Verizon subscribers complaining about the error they get when trying to install the new update. Here’s one of the messages…

On August 12, 2015, I attempted to update this phone but got the following message: “Last System Update: Software not updated to G900VVRU2BOG5 Failed – Aug 12 2015 at 10:30pm. Error Code 550.” There is no option for me to correct this problem to enable this update. Please advise.”

In case you have other issues with your phone, check out the troubleshooting page we setup for the Samsung Galaxy S5. It contains hundreds of solutions to problems we already addressed in the past. Find issues related to yours and try the solutions we provided. If they won’t work, then feel to contact us as we are always willing to help you.

Troubleshooting

The issue I cited here is not really not serious. In fact, it’s just a “failed update” and you can always re-try to download the firmware until the installation is successful, although there are other methods to pull down the update from Verizon’s or Samsung’s servers. Here are some steps you can try…

Step 1: Reboot and re-download 

If the first attempt failed, reboot your phone and attempt to download the update again. This is the most basic, yet proven effective for minor issues, troubleshooting procedure. If you’ve successfully updated your phone over the air in the past, then there’s no reason for it to refuse the most recent update unless something not right is at play. For example, during the download, the internet connection got cut off for some reason and since the phone couldn’t contact the server, the error occurred.

So, after you’ve rebooted your phone, check for your internet connection and make sure it’s active and then begin with the download again.

Another reason could be that your phone froze and some services in the background stopped resulting to an error during the download or installation. This is where reboot is very important.

Step 2: Clear cache and data of Download Manager, re-download 

After a failed attempt, some caches and data may have already been saved in your phone and this could be the reason why the second attempt failed as well. All you need to do is clear the files of the unfinished download and attempt to download the firmware.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Download Manager.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Step 3: Use Samsung Kies to update your device

If over-the-air update failed after several attempts, there’s another option and this time, it’s more effective–using Samsung Kies. You will, however, need a computer to be able to use this program to work with your phone. If you haven’t used it, here’s how…

  1. Head to Samsung website and download Kies.
  2. Install it on your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Run Kies and make backups of your data if you so desired.
  5. Pull the update down to your computer using Kies.
  6. Install the update to your phone.

Step 4: Manually install the stock firmware to your phone (optional)

This step is only for people who are willing to take risks. I included this just to let others know this procedure exists. And just like the previous step, you will need a computer to do this…

  1. Download ODIN and install it to your computer.
  2. Download the stock firmware for your phone.
  3. Connect your device to your computer.
  4. Install the firmware to your phone using ODIN.
  5. Wait until installation is complete.

Step 5: Let the tech take care of the problem

While the recent update is a minor one, it is very important because it patches the vulnerability that may allow “others” to take over your phone. Perhaps you should visit a Verizon store and let the company’s tech take care of the problem for you.

You see, if you follow step 4, the warranty of your device will become void but if an authorized tech do it for you, the warranty stays. Basically, if the tech can’t install the new firmware using the standard procedure, then he will have to manually install it.

Important note: If the first attempt failed but the second pushed through, there is a possibility that the phone will be stuck in boot loop after the installation. In this case, you need to wipe the cache partition to force the phone to create new files and you may need to reboot your phone 3 or 4 times to get all apps optimized. Here’s how you wipe the cache partition…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Don’t worry, your data will and files will not be touched.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.