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8 problems you may encounter during or after updating your Samsung Galaxy S6 Edge & how to fix them

In this post, I will address one message sent by a #SamsungGalaxyS6Edge owner who’ve experienced issues while updating his previous #smartphones. Anyone who has encountered problems with their #Android phones in past will, probably, ask the same question.

Galaxy-S6-Edge-firmware-update-problems

T-Mobile is bugging me to upgrade to Android 5.1. I’ve been burned by Android upgrade on my previous Samsung phones. Do you have any information to indicate that this upgrade will cause problems?” — Larry

That’s one question that needs to be answered once and for all. It applies to all Android devices, but in this case, it’s a Galaxy S6 Edge owner who asked it first.

As for me, I’ll just wait for someone to download and install it and if he/she complains, then most probably you will encounter the same issues. However, it’s always different for everyone; you may encounter issues but not the same as ones encountered by other users. In other words, you can never predict what would happen to your phone during or after the update. The good thing is, if problems occur, there are always ways around them and that’s what I will tackle in this post as an answer to our reader’s question.

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S6 Edge troubleshooting page as it contains solutions to the most common problems we already addressed. Find issues related or the same as yours and try the solutions we provided and if they won’t work, feel free to contact us. But remember, the more information you provide, the more accurate our solutions will be.

Problems During / After a Firmware Update

I will tackle the most common problems only so there’s always a chance that the issue you might have isn’t included in this short list.

Do you have any information to indicate that this upgrade will cause problems?

No, unless there’s a pre-existing bug in the firmware that your carrier or Samsung already acknowledged.

Now that I have answered the question, let’s proceed to the list of problems you may encounter during and after an update.

Update Failed with Errors

It will happen if the download and/or installation is interrupted. As a result, the phone may return an error indicating the update wasn’t complete.

The most common cause of interrupted download is unstable internet connection and more often than not, if this happens, the installation will fail, too. Or worse, your device will be soft-bricked.

For interrupted or failed update, you just have to try again especially if your previous updates were successful. It is recommended that after getting the prompt that the update failed, you have to reboot your phone and re-attempt to download.

Other options you have are to use Samsung Kies, manually install the firmware using ODIN or bring the phone immediately to your carrier or service provider to be checked.

Cannot Complete the Update

If for some reason, your phone couldn’t complete the update, you need to check your internet connectivity first. Make sure you have an active connection by browsing a few websites or downloading small apps. Unstable internet may often result to this.

Another thing is to check the amount of space left in your phone’s internal storage. Remember, for over-the-air updates, the entire package will be downloaded to your phone’s storage first before installation. So, basically, before the new firmware is installed, there are two firmware packages in your phone’s memory. Hence, make sure there’s 1.5GB of space left before attempting to update your phone.

For this problem, you may also use Samsung Kies to update your phone if OTA failed a few times.

Got Stuck in Boot Loop After an Update

Corrupt files and caches are often the cause of this problem. While many users tend to panic immediately once their phones refused to boot up successfully, it’s actually very easy to fix–wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Got Stuck in Samsung Logo after an Update

Reboot. That’s the first thing you should do if your phone cannot get past the Samsung logo immediately after an update. If it’s still stuck on the same screen after a reboot, then attempt to boot it up in safe mode to see if it can boot up successfully when all third-party apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the safe mode remedy failed, then boot your phone in recovery and wipe the cache partition; just follow the instructions in the previous problem.

Apps Disappeared after an Update

Applications need to be optimized after an update. The first boot up is for firmware optimization and if your apps won’t appear, reboot your phone.

You may need to reboot your phone 3 or 4 times to get every single app you previously installed work again. So far, there’s no other solution to this problem as there were very few reports that the phone was reset during an update. Basically, if the apps weren’t uninstalled from your phone, they’re still there and a few reboots will bring them back.

Phone is Sluggish After an Update

Reboot a few times to optimize the apps. If the problem remained after doing so, then try booting the phone in safe mode first to evaluate if then it runs slow even when all downloaded apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the sluggishness didn’t go away even in safe mode, try to backup your important data and perform a master reset to give your phone a fresh start.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Device Keeps Rebooting After the Update

First of all, attempt to boot the phone in safe mode to see if it still reboots there. If so, then it’s confirmed the update was bad or some of the data became corrupt. So, backup your important files and data and perform master reset; follow the instructions in the previous problem.

After the reset and the phone still reboots, it means the firmware is bad or some of the data are missing. In this case, it needs to be reinstalled. You may manually flash the firmware yourself (which, by the way, will void your warranty) or you can bring the phone to your provider and let its tech reinstall the firmware for you.

For those who are willing to take the risks, just download ODIN and the firmware you want to install on your phone. Install ODIN to your computer, connect your phone and begin the flashing. It often works.

Some Apps Crash After an Update

It might be a compatibility issue. Open Google Play Store, go to My Apps and see if there are available updates for those apps. If there are, then update them. Or, you can just clear their caches and data and then uninstall them. After that, download fresh copies of those apps from the Play Store. That usually works.

If, however, only a few Google apps crash after the update, then all you need to do is uninstall updates from the Play Store.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall Updates.

You may also do the same for Google Play Services should the problem remained after the uninstalling updates from the Play Store.

Lastly, if you haven’t rebooted your phone after the update yet, then you really must do it a few times. Those apps that crash may just need to be optimized.

I hope this post can help you one way or the other. Thanks for reading and I wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S6 got stuck in boot loop or keeps rebooting after a firmware update

I will tackle an issue involving a Samsung Galaxy S6 (#Samsung #GalaxyS6) that entered the boot loop or constant reboots after the recent firmware update. This is one of the most common issues that may occur after updating your device. There hasn’t been any major update rolled out for the Galaxy S6 device yet, so basically, what our reader may have downloaded was an update containing bug fixes and patches.

Samsung-Galaxy-S6-Edge-Recovery-Mode

Minor updates may also cause trouble but any problems that may arise are often fixed without doing some complicated procedure. In fact, this problem kept on happening with previous #SamsungGalaxy devices but the thing is that users couldn’t pull the battery out to perform soft reset, which can potentially fix this kind of problem. I will tackle this issue, too, so read on. Here’s the actual message from our reader to give you an idea how his phone behaves after installing the update…

My phone is stuck in re-boot after I agreed to let the phone do it’s normal update & restart. I’ve read your article on how to reboot a phone stuck in loop, however the first stage says ‘turn off phone’ and no matter how long I hold the power button down for, it just won’t turn off. Any help would be much appreciated. Thanks, Mel.”

If you were looking for a solution to a different issue, visit the troubleshooting page we’ve setup for Samsung Galaxy S6 as it contains many solutions to problems we already addressed. Find a problem related to your and try our suggestions, if they didn’t work for you then feel free to contact us and provide as much details as possible so we can provide more accurate solutions.

Troubleshooting

This guide will be based on how the user described his problem, although, we still follow the standard procedure in troubleshooting a problem considering the fact that we can’t physically diagnose the issue.

Step 1: Reboot your phone

“…I’ve read your article on how to reboot a phone stuck in loop, however the first stage says ‘turn off phone’ and no matter how long I hold the power button down for, it just won’t turn off.

In any problem regardless whether it’s firmware- or hardware-related issue, reboot is always a must. It has been proven time and time again that this very simple procedure is very effective in making any device boot up to its optimal settings.

The problem in this guide is that the user already attempted a reboot to no avail. If the phone refuses to turn off using the typical procedure, then it could be that the phone has frozen. But frozen or not, there’s another way to “force” reboot a Galaxy S6.

Press and hold the Volume down and Power key together for 20 to 30 seconds. This will trigger the simulated battery disconnect, which is equivalent to the Soft Reset (battery pull) on Galaxy device with removable battery.

If you can perform this step and successfully bring the phone back to life, you can proceed with other troubleshooting procedures. In case you failed the first time, try again and again but if the phone won’t whatever you do, then you must have a tech take a look at it. There could be something wrong with the Power key.

Step 2: Boot the phone in safe mode

My phone is stuck in re-boot after I agreed to let the phone do it’s normal update & restart…

The simulated battery disconnect, as I explained in step 1, is one of the device’s fail-safe measure and as long as all buttons function, you can always do this. That’s why it is imperative you bring the phone to a tech in case it won’t respond or reboot when you pressed and held the Power key and Volume down key for 30 seconds.

Now, assuming the phone responds to when you do the simulated battery disconnect, try this to boot your phone in safe mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

In this mode, all third-party or downloaded apps are temporarily disabled but what we actually want to find out is if the phone can boot successfully into this mode because if so, there’s a big chance you can fix the problem.

Step 3: Wipe cache partition

If the Galaxy S6 got stuck during boot up or entered the boot loop after a minor update, more often, some caches got corrupted and need to be cleared so the new system could create new files to replace them. This time, the files would be compatible with the new firmware version.

Assuming you have successfully booted up your phone in safe mode, then you can follow this procedure step by step…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Once you’ve done wiping the cache partition, the phone will reboot and should be able to reach the Home screen. The problem should have already been fixed at this point, if not, then the last step will.

Step 4: Perform Master Reset

Assuming you have already wiped the cache partition to no avail, it’s time to bring the phone back to its factory defaults. This, however, doesn’t mean that the new firmware will be uninstalled; it will remain in the phone but all downloaded apps, files, data and settings will be deleted. The data partition where all system files are stored will be reformatted.

Follow the steps to start your phone in safe mode again and then follow these steps…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

As far as troubleshooting is concerned, this is as far as you go. After all these and the problem remained, send the device in for repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 that can’t receive text messages & other SMS related problems

In this post, I will address a problem involving #GalaxyS4 that’s not receiving texts and other issues related to sending and receiving SMS messages.

Galaxy-S4-not-receiving-texts

The Short Message Service (SMS) is one of the most common services smartphones have. It’s a pity if a powerful phone like the #SamsungGalaxyS4 has difficulty sending and/or receiving 1KB worth of data sent over cellular network. If this problem happens to your phone, there’s a big chance some settings have been messed up or there’s an issue with your provider’s network, although there were also cases caused by hardware problems.

I will walk you through how to troubleshoot this problem and we will follow safe and standard procedures. There’s no need to dig deeper into the problem because if it’s network-related, then there’s not much we can do about it. However, you still need to know some information so you can explain the problem more clearly to your service provider if you need help.

Before we go the our troubleshooting, if you have other issues with your phone, visit the troubleshooting page we made for #SamsungGalaxy S4. It contains hundreds of solutions to problems we already addressed before. Find issues related to yours and try the solutions. If they won’t work for you, then feel free to contact us as we are always willing to help.

Basic Troubleshooting

The purpose of this troubleshooting is to know what the problem is but it doesn’t guarantee a fix especially if it’s a network-related issue. If you were to let a technician take a look at your device, you’ll probably be asked what troubleshooting steps you’ve done. In case you don’t want to go through the hassle of finding the culprit, as early as now, I suggest you have someone check the phone up. For those who are willing to spend time tinkering their phones, then follow the steps below…

Step 1: Reboot your phone if you haven’t done it yet 

If the problem occurred without apparent reason, there’s a chance it’s just a minor glitch either in the system or hardware. A troubleshooting procedure as simple as reboot often fixes problems that are temporary that those that occur out of the blue.

If the reboot didn’t fix the problem, I suggest you do it again but this time, pull the battery out for 30 seconds just to drain off electricity store in the components. This procedure refreshes the phone’s memory and has been proven effective over and over again.

There’s no guarantee the problem will be fixed but there’s nothing to lose and it only takes less than a minute. It might just save from all the troubles in going to a shop or paying for expensive services of a tech.

Step 2: Check the signal bars 

A phone that can’t get signal can’t send/receive text messages and make/receive phone calls. In this step, try to see if the phone is getting a signal. If it doesn’t, then it could be a network problem especially if the problem occurred without apparent reason. While glitches happen all the time, a simple reboot (step 1) often takes care of them.

However, if the phone can’t get a signal after it got wet or dropped, then it must be a hardware problem. Don’t wait for it to worsen, bring the phone to a technician and have it checked. Please note that liquid damage isn’t always covered by warranty.

Step 3: Attempt to make a call 

Assuming the phone still gets good coverage, try making a call to know if this is a service-related concern or an issue with the phone. If you can make phone calls, then there’s no reason for you not to be able to send/receive text messages unless you have limited number of messages in your account.

Another thing that could prevent your from receiving text messages is when the inbox is full or the text message limit was reached. Try this…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Touch the Menu icon on the upper-right corner (3 dots).
  4. Tap Settings from the options.
  5. Tap Delete old messages.
  6. Now tap text message limit.
  7. Increase the number of messages to be received.
  8. Touch OK.

After increasing the number of text message limit and you still can receive texts, it’s time to reset your phone. But before that, make sure you backup all important data in your phone as they will be deleted during the process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Other Messaging Related Problems

Can’t send text message

Problem: I just can’t send text messages. As soon as I hit send, it says ‘failed’ immediately. I receive texts, emails, groupme, and hangout posts. I can send emails, post on groupme as well. I just can’t SEND texts (sms or mms). It is an unlocked phone (originally Verizon) with a straight talk Sim card.

Answer: It must be the message center number that’s causing this. Try going to Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. If there’s no number in the field or if you don’t know the correct one, call Straight Talk right away. I can’t see any other reason as to why a phone can’t send SMS but can receive one.

Can’t send texts after putting in new SIM

Problem: I have recently bought a Galaxy S4 (Verizon) from my friend. When I put in my cricket (part of AT&T) SIM card only calling worked. I looked up how to fix the internet and found a guide that showed me how to change it from Verizon internet to AT&T internet and now my internet works. However I have a problem with sending text messages, I receive text messages on my phone but can not send any. Please help!

Answer: It still boils down to the Message Center number but let me explain briefly why. Your Galaxy S4 is a Verizon variant, needless to say, it’s pre-programed to work well with its network. Putting in a new SIM will not automatically change the Message Center number. So, please follow this: Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. You may call Cricket if you don’t know the correct number or if it’s not indicated in the SIM card.

Can’t receive texts

Problem: My son has a Galaxy S4. I have an S5. The problem is that he is not receiving my texts. He receives everyone else’s just fine. On my end it shows as sent. I have had no problems receiving his texts or any for that matter. Please advise. Thanks.

Answer: Have him check if your number is blocked in his phone. There’s no other reason he can’t receive a text message from you but can receive messages from other numbers.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 “Unfortunately, Phone has stopped” error

The “Unfortunately, Phone has stopped” is just one of the many error messages you’ll get if your #smartphone’s firmware has issues or some of your apps have conflicts. If you’re an owner of a #SamsungGalaxyS5 and recently upgraded to #AndroidLollipop, there’s a chance you’ll be getting this error message.

Galaxy-S5-Phone-Has-Stopped

Based on reports, this error message can be triggered by opening the Phone app. There hasn’t been any reports suggesting other apps to trigger it. Therefore, as early as now, we already know that it can be just another glitch in the phone app, although the other possibility will be on firmware-side considering the app is pre-installed.

Last week, I wrote an article addressing the error message “Unfortunately, the process com.android.phone has stopped,” it’s almost the same as the error we’re going to troubleshoot in this post only that com.android.phone is one of the services behind the Phone app; when a service crashes, it’s more serious than the typical app crashes.

Here’s an actual problem sent by our reader just to give you an idea how this error occurs…

Hi droid guy. I just updated the software in my phone, a Galaxy S5, and I started getting an error message saying “Unfortunately, Phone has stopped.” Since there’s no other option, I keep pressing OK and after a few seconds, the error comes right back. Basically, I can no longer use my phone because of this error message. If I’d known this would happen, I should have skipped lollipop. What should I do? How can I get rid of this error message? Thanks!” — Leah

Before we go further into our troubleshooting, if you have other problems with your phone, visit the troubleshooting page we created for Samsung Galaxy S5 users as it contains hundreds of problems we already addressed since the release of the device. Find issues related to yours and try the existing solutions and troubleshooting procedures. If they won’t work for you, then feel free to contact us as we’re always willing to help you.

Potential Solution

There were a lot of Galaxy S5 owners who encountered this problem immediately after the most anticipated lollipop update and that’s a good thing because based on testimonies, this problem is minor and can easily be fixed even without resetting the phone to factory defaults.

Now, here’s on potential solution you could try to see if it will work for you. Many confirmed that this procedure can fix the problem for good and the good thing is it’s very easy to do.

  1. Reboot the phone first.
  2. After the reboot, tap the phone icon to launch the app.
  3. Once the error pops up, tap OK and immediately tap the Phone icon again.
  4. Repeat the process two or three times.

Now, if the problem wasn’t fixed by the simple procedure above, it’s time to troubleshoot it as it could be more serious that we thought.

Troubleshooting

App crashes are often very easy to fix and the solution I cited above has been proven effective by a lot of S5 owners who have encountered the error message. But since it has fixed yours, it’s time to do some troubleshooting and the first thing you need to do is isolate the problem by booting in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone is in safe mode, open the phone app to see if the error pops up even when all third-party apps are temporarily disabled. If so, then it’s more of a firmware issue than anything else. In this case, you should try wiping the cache partition first. The procedure will wipe out all caches used by the previous system; it’s effective in this kind of problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache partition and the problem still occurs, clear the data of the phone app or dialer. It will reset the settings back to factory defaults.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After all these procedures and the error message remained or if it’s accompanied by other errors, you have no other option but to perform full master reset. It doesn’t just reset the phone to factory settings but it also reformats the data partition where system files are saved.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the error message doesn’t pop up in safe mode, it means one of the downloaded apps is causing problem or conflict. Find the app and disable or uninstall it. More often, apps that uses the phone app can cause this error, so start your search for the culprit from there. However, if you can’t pinpoint which app is triggering the error, you better backup your data and perform the master reset as well.

I just hope this helps. Thanks for reading and I wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S4 can’t get out of boot loop or can’t boot up after insufficient storage error

Here’s one problem with the Samsung Galaxy S4 (#Samsung #GalaxyS4) that’s not common but it could happen to anyone who uses #SamsungGalaxy devices. I’ve seen this problem a couple of times already and while it could be a totally different issue from the ones I encountered, rest assured it’s not a big deal of a problem and you can fix it on your own. The key to solving this problem is identifying what caused it.

Galaxy-S4-boot-loop

According to our reader, her phone prompted that there isn’t enough space left to save the photos but she didn’t specify where the camera stores the pictures and videos, although, it can easily be determined as there are only two places where the app can write directly; either in the phone’s internal storage or in the microSD card.

The error message she got may not even be an error message but a notice or a prompt that literally told her the camera could no longer save pictures in the default storage directory. Prompts like this do not cause any trouble at all let alone force the phone to reboot and enter boot loop.

It may appear as though the error or notice caused this problem but it wasn’t. In fact, it was just one of the signs that something is going on with the phone and that’s what we need to find out. I already have a suspect, though–the microSD card. Find my explanation below.

Now, before we dig into this issue deeper, here’s the actual message from our reader…

I was using the camera when I got the message that I am running out of space and that the images would not save correctly. Then it crashed. Since then (24 hours) its stuck in a boot loop or something.

It comes up with the Galaxy logo and then the animate Samsung startup logo and the shuts down and start the process again. I have tried all the start up methods listed like volume up + power + home key; tried power then volume down; tried EVERYTHING. Nothing seems to work. Please help.” — Riaan

If you have other concerns with your phone, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of solutions to problems we already addressed in the past. Find issues that are related to yours and try the solutions we provided. If they won’t work, then fill up the questionnaire and hit submit so we can help you better. Please provide as much information as possible in the description field.

Make sure it’s not a stuck Power key issue

If the Power key is stuck, it will force the phone into boot loop. I understand there was an error or a prompt prior to the problem but it is necessary to verify it’s not just a switch problem or something. Follow this…

  1. Remove the back cover and pull the battery out (regardless whether the phone is on or off).
  2. Press the Power key multiple times. If it was stuck, this step may be able to fix it.
  3. Place the battery back in and observe closely if the phone turns on immediately after you mounted the battery without pressing the Power key. If this is the case, it’s the Power key may still be stuck or damaged.
  4. If the phone doesn’t power on all by itself, proceed to the next procedure.

Camera saves pictures in phone’s internal storage

I want to reiterate that in this case, it is necessary to know how the Camera is set. Remember, owners have the options to save the pictures and videos on the phone’s storage or directly into the microSD card. Our reader said the boot loop started while she was using the camera and after the “insufficient storage” notice.

If the Camera app was set to save the pictures in the phone’s internal memory, here’s what you need to do…

  1. Reboot the phone twice or more as it may be just a glitch.
  2. If the phone is still stuck in boot loop, then try booting it in safe mode just to see if it could do that successfully.

Booting in Safe Mode

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Assuming the phone has booted successfully in safe mode, verify how much storage space is left in your phone’s internal storage. If there isn’t enough, then connect your device to a computer and transfer some files, pictures, videos, music, recordings, etc., just to make some room. After you’ve done this, the problem must be fixed already.

Camera saves pictures directly to microSD card

In case the Camera app was set to directly save pictures/videos to the microSD card and the “insufficient storage space” error is popping up, then you should immediately check if it’s true that it’s almost full. If so, try setting the camera to save files in the phone’s internal storage to find out if the issue is all about the storage space almost running out; this is also a temporary solution until you made room for new pictures.

If, however, the error still pops up after setting the phone storage as default directory for the Camera, try to delete some files that you don’t need anymore or transfer your pictures, videos and other large files over to your computer just to make some room, and then try to capture pictures to see if the error still pops up. If so, try clearing the cache and data of the Camera app to reset it to default settings and clear your current preferences.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Camera.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

Basically, after you’ve deleted or cleared some files from your phone’s internal storage and from the microSD card and cleared the cache and the data of the Camera app, the error should already be gone. If it continues to pop up after all doing all these things, then it must be an issue with the firmware already.

At this point, I’m still assuming that the phone has successfully booted up in safe mode.

Phone can’t get out of boot loop & won’t boot up in safe mode

If you’ve reached this far, it’s already a firmware issue. I understand you already did “everything” including the booting up in recovery to no avail. I want you to try to boot your phone in recovery mode again and if successful, the first thing you should do is wipe the cache partition. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key, the Home key and the Power key (in that order).
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Assuming you’ve successfully wiped the cache partition and the phone still can’t boot up successfully, then proceed with the master reset. But please note that all your data, files, pictures, videos and everything saved in the phone’s internal storage will be deleted.

Master Reset 

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the problem remained after the reset, we are not looking at the phone that has a bad firmware. You may bring it to your service provider and let its tech check on it or you can hire a third-party tech to reinstall the firmware for you.

I hope this helps one way or the other. Thanks for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S4 Gallery can’t find pictures & videos but they show in My Files

This post will serve as an answer to the email from one of our readers whose father just passed away. Her #SamsungGalaxyS4 and its #Gallery app failed to detect the pictures and videos. The same thing happened to the #Music app that couldn’t find music files and recordings either from the phone’s internal storage or from the microSD card. Those files are memories of her dad and she just wanted to retrieve or view them through the Gallery or play the recordings via Music.

Galaxy-S4-Gallery-app-problems

This issue can be a very minor glitch or a more complicated issue with the firmware but the good thing is those files are still in the phone and can be accessed using other methods. Before anything else, here’s the actual message from Sheila…

All of my pictures in the Gallery, all Videos, all my songs that were there when I clicked on Sound Player, they all just disappeared. They are showing up in My Files, but they won’t even let me text one back to myself, then download it, it says downloading to media device, but then they still aren’t in The Gallery, same with music files. I don’t know how to get them back to where they were or what happened. But I am in tears right now and very desperate for any help. My Dad just passed away this week, and I am dealing with that, and this just happened and there were pictures and sound recording of my Dad. I have to get things put back to where they were. I am not very knowledgeable with my phone. If you can tell me what to do, please help me. Thank you.” — Sheila

Before we go any further into our troubleshooting, if you have other problems with your phone, visit the troubleshooting page we created for the Samsung Galaxy S4. It contains hundreds of solutions to problems reported by our readers. Try to find issues related or the same as yours and use the solutions we provided. If they won’t work, then feel free to contact us.

Backing up all data

Things can happen anytime while you are troubleshooting an issue involving important files. So, it’s best to make a backup of those files first so that whatever happens, they will never be deleted especially that, in Sheila’s case, those files are the only memory of her father.

So, before I reveal the potential solution to this problem, try to follow these…

  • Connect the phone to the computer using the original USB cable.
  • Copy the pictures and videos from the phone to the computer. More often, they’re located in the DCIM folder.
  • Do the same thing for the music files and recordings and any other files you don’t want to lose.
  • To backup other files, download Samsung Kies from the company’s website and install it on the computer.
  • Launch the program from your computer and follow on-screen instructions on how to backup your data including your contacts, messages, etc.
  • If there’s a microSD card mounted on the phone, un-mount it physically to avoid its contents being corrupted while troubleshooting.

After doing all these, you are ready to troubleshoot.

Troubleshooting

This problem isn’t common but we’ve received several emails in the past suggesting the same thing happened to them; pictures, videos, and music disappeared without apparent reason but show using any file explorer. We really don’t know what happened to the phone but here are some things you can do if this happens to you…

Step 1: Reboot the phone

This is the most basic troubleshooting procedure you can do in a bid to make those multimedia files to get detected by either Gallery or Music apps. If it were just a minor glitch in the system or a simple app crash, then rebooting the phone will fix the problem.

Step 2: Clear the cache, defaults and data of Media Storage service

This procedure has also been proven effective in addressing problems related to pictures, videos and music. Apps that handle these kinds of files also use this service for indexing. Here’s what you need to do…

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Media Storage.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.
  9. Tap Clear defaults.
  10. Tap Force stop.
  11. Reboot your Galaxy S4.
  12. Re-enable Media Storage by following steps 1 through 6.
  13. Let the phone sit for 3 minutes to give it time to reindex multimedia files.
  14. Now open the Gallery and/or Music.

If this procedure was successful, you will see all your pictures and videos and be able to play your music tracks and recordings. If not, then the next step will take care of the problem for you.

Step 3: Master reset

This is going to be the last resort but don’t worry because you’ve already backed up everything in your phone so even if you do the reset immediately, you can rest assured that all your data will be restored. You can manually copy the files back to your phone or use Kies to automate the restore process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

I hope that this tutorial helped you one way, somehow. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge won’t charge, shows “dm-verity verification failed” & other charging issues

In this post, I will address a few charging-related problems with Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the issue involving the error message “dm-verity verification failed,” which often occurs after a failed rooting or flashing. There were only a few reported cases of this error and majority of them happened to users who were still starting out to flash custom ROMs.

Samsung-Galaxy-S6-Edge-Verification-Failed

One of our readers also experienced having the display of his phone turn black while streaming videos on #YouTube and the thing is it won’t respond when the Power key is hit but it’s on. Other issues I included in this post are a combination of not charging and won’t power problems.

If you have other problems with your new phone, visit the troubleshooting page we setup for Samsung Galaxy S6 Edge as it contains solutions to problems we already addressed. Find issues related to yours and try the solutions, if they won’t work for you, then contact us by filling up our questionnaire. Make sure you provide all necessary details in the description field so that it’s easier for us to diagnose your concern and that we provide more accurate solutions.

SGS6 Edge won’t charge with ‘dm-verity verification failed’ error

Problem: It won’t charge and when I try to power it up it only shows the battery at 0 percent. A green dot flashes under the battery pic. I tried doing a soft boot but I get a message “dm-verity verification failed.” I hit reboot and the battery pic comes back. Its been charging for a while now. The same charger charged my LG tablet I’m using now.

Troubleshooting: As I said earlier, this error message often comes out when the rooting process and/or firmware flashing failed that may have messed up some really sensitive files especially ones inside the EFS partition. Since the user didn’t specify how or when this problem happened, we cannot pinpoint what the problem really is but based on testimonies of modders who have encountered this problem, there are two possible ways to fix this: flashing a custom ROM (preferably a CWM ROM) and restoration of the EFS folder, which is only possible if it has been backed up prior to this problem. In short, if this error occurs, it means the phone is soft-bricked.

There were reports of some users who got this error but then the phone won’t turn on after that. It only happens when the phone can’t access certain directory where system files are stored; it’s a hard brick.

If you have this problem but you didn’t touch or tinker your phone, then I suggest you immediately bring it to a technician or to your provider and have it checked. Do not attempt to install or flash any ROMs or stock firmware as it will automatically void the warranty throwing away your chance of getting a replacement unit if the tech can’t fix it.

However, if you were trying to root your phone and then this problem happened, you must re-flash the firmware or use custom ROMs.

Now, about the issue that the phone won’t charge, it’s because the firmware itself is messed up and it plays a significant role in charging the battery. Fix the error and the charging issue will also be gone.

Galaxy S6 Edge screen blacked out while watch YouTube

Problem: My phone is working fine this morning but then when I was watching a YouTube video halfway my phone just turned black. Then I charged it for an hour but when I press the on button, it still can’t be on but when I got a notification the ringtone will still sound and when I called my number it rang but the screen is still black. Help, please.

Troubleshooting: The phone is frozen, somehow, and the display became unresponsive and turned black. The key to fixing this problem is Force Reboot.

Press and hold the Volume Down button and the Power key together for 20 to 30 seconds. It will perform the simulated battery disconnect which is equivalent to battery pull in older Galaxy devices. There’s no reason the screen will just go blank unless the device suffered liquid and/or physical damage.

Galaxy S6 Edge shut down for no apparent reason

Problem: My phone shut down for no reason. I took it into my local Vodafone shop they couldn’t fix it so sent it away for repair. They told me I had download an app with a virus. How can that be when I have 2 anti virus apps on my phone? Plus it keeps going to the Play Store even now when I press the apps button on phone?

Troubleshooting: The “your-phone-got-a-virus” reason is lame. I can’t believe techs working for service providers still use that alibi when they couldn’t figure out what the problem really is. If it really was a virus, then they could just wipe the entire phone off and it should have been deleted together with the app(s) it was attached to. We really don’t know what those techs did to your phone so if I were you, I would reset it because based on your description, that’s all you need to fix the problem.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge turned off, won’t charge and refused to turn on

Problem: My phone is only two weeks old and it switched off while still having battery power and doesn’t want to switch back on. I did try charging it and there is no respond. Please help urgently as I use my phone for business purposes. Thank you.

Troubleshooting: Assuming the phone doesn’t have liquid or physical damage, your problem may be just a frozen phone. Unlike the older Galaxy models, the S6 Edge doesn’t have a removable battery so you can’t just pull the battery out to turn the phone off in case it got frozen. But pressing and holding the Volume Down button and Power key for 20 to 30 seconds will forcibly restart the phone.

Now, about the not charging issue, I believe it still has something to do with the fact that the device is frozen. Firmware plays a significant role in the charging process but if it froze, then it just wouldn’t charge. Just force-restart your phone and that would fix the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 4 app crashes, freezes and random popup ads

I will address three most common, app-related problems any Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) user may experience. The first one will tackle Play Store and Touchwiz that keep crashing while the second problem is about random popup ads. The third one is about a third-party app that keeps freezing.

Samsung-Galaxy-Note-4-Facebook

While apps are important, they often cause problems especially those that need to be updated to work well with a new system. Some issues maybe complicated but majority can easily be fixed by basic troubleshooting procedures.

Applications are categorized into two general categories–pre-installed and third-party. If the problem can be traced back to a pre-installed app, there’s a big chance it’s a firmware issue. However, if the problem is with a third-party app, then it could be just an app-specific problem.

Read on as I cited three problems sent by our readers. I will base my troubleshooting in these problems, so if you are currently bugged by an issue that seems related to any one of them, then try the solution I provided as it may just work for you.

If you have other problems, however, visit the troubleshooting page we’ve setup for Galaxy Note 4 as it contains solutions for problems we already addressed in the past. Find issues related or same as yours and try the fixes we suggested. If they won’t work, then you may contact us by filling up our Android Questionnaire form. Provide more information in the description field so that it will be easier for us to diagnose your problem and that we provide more accurate solutions.

Play Store & Touchwiz keep crashing on Galaxy Note 4

Problem: Every app, including Google Play Store, and Touchwiz Home keeps stopping and has to be closed, in order to continue using it. Some apps, when I hit the back button, will completely shut down, and I have to start all over. I’ve even gotten notices of email delivery aborted, emails that I never even sent, in the first place.

Potential Solutions and Troubleshooting: Only the Play Store and Touchwiz were mentioned in the email but the owner explicitly said “every app…will completely shut down” and the information I was looking is when did the problem start. Unfortunately, the owner didn’t provide any hint as to how and when the apps started crashing, so we are left to assume.

If the problem started after updating some apps, then we can always narrow down the problem to a “few” apps but in order to isolate the problem, we need to start the Note 4 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

When in safe mode, observe closely if the errors will still pop up or if the apps will still crash. In case the crashes stopped, then the problem is caused by one or a few third-party apps. You need to find them and uninstall them but that’s not as easy as it sounds especially if you have a lot of apps installed.

On the other hand, if the apps are still crashing even in safe mode, then the issue is more on the firmware and not just with the apps. More often, uninstalling the Play Store updates may fix the problem, so that’s the next thing you need to do.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall updates.

If the problem started shortly after a firmware update, it’s probably just some corrupt caches that cause trouble with the system. Wiping the cache partition often fixes this kind of problem:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Ads randomly pop up on Galaxy Note 4

Problem: I am having issues with random Play Store ad popups and browser popups. I tried using apps such as AirPush to find the culprit or the app that may be causing this and none of them seem to be a problem. And all my apps are downloaded from the Google Play Store. Any advice would be great if possible.

Potential Solution and Troubleshooting: Just because an app is from Play Store doesn’t mean it’s 100% safe. There have already been reported cases of malware that came from an app downloaded from the Play Store. Google is very strict about security but when it comes to ads, there’s not much they can do if the developer wanted ads to pop up every time the app is opened or every few minutes that the owner is using the app. The most common apps that contain very annoying ads are those that were developed by small-time developers who don’t think of anything but money. They’re often the kinds of apps you don’t need.

Once the ad pops up, immediately view the Battery usage to know what apps are running at the moment. From there, you may be able to have an idea which one brings along those annoying pop ups and when you do, uninstall them immediately. You can also just be keen about the apps that you use because you will be able to notice a pattern. We just don’t have a list of the apps you use so it’s difficult for us to tell you what to look for.

If you can’t find a suspicious app running when the ad popped up except the web browser, then it could be that you visited a website that pops up ads when a page is opened or clicked. More often pop up ads will suggest an app that you should install which points to a specific app in the market that when tapped, the Play Store will run and display information about it. The solution for this is to close the page or tab that triggers the ads and never visit it again.

Facebook app constantly freezes on Galaxy Note 4

Problem: Facebook constantly freezes. I’m always having to force close the app. I’ve reported the issue numerous times with no response. Maybe you have an idea I haven’t tried?

Potential Solution and Troubleshooting: It’s a good thing to report to developers if an app is crashing but don’t expect a reply as they won’t bother. Now, if only the Facebook app that keeps freezing, then it’s the one you should troubleshoot. The first thing you have to do is clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Play Store.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

For app-specific issues, this procedure often does the trick. For sure it’s not a compatibility issue because Facebook always makes sure its apps are up-to-date. However, to make sure you have the latest version of the app installed on your phone, you better uninstall it and just download a new one from the Play Store. If the problem remained after that, then it’s not just the Facebook that’s causing the problem, there could be others but since we don’t know which one, it’s better to reset the phone. Backup all your data and follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

It may sound absurd to reset the phone just because Facebook is freezing but if you can’t stand seeing your phone not functioning properly because of it, then it’s worth all the hassles.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Fix Verizon Galaxy S5 “Software not updated to G900VVRU2BOG5 Failed…Error Code 550”

Recently, #Verizon rolled out a minor update for #GalaxyS5 and other #SamsungGalaxy devices to address #Stagefright, which affects many Android devices as it is embedded deep in the firmware. It’s an Android 5.0 Lollipop update with build number G900VVRU2BOG5 and is around 300+ MB in size.

Verizon-Galaxy-S5-update-lollipop

More often, users are notified upon the availability of the update but they can also manually search for it via Settings. It can be easily installed but there’s no guarantee it will all be smooth-sailing. In fact, we’ve been receiving emails from some Verizon subscribers complaining about the error they get when trying to install the new update. Here’s one of the messages…

On August 12, 2015, I attempted to update this phone but got the following message: “Last System Update: Software not updated to G900VVRU2BOG5 Failed – Aug 12 2015 at 10:30pm. Error Code 550.” There is no option for me to correct this problem to enable this update. Please advise.”

In case you have other issues with your phone, check out the troubleshooting page we setup for the Samsung Galaxy S5. It contains hundreds of solutions to problems we already addressed in the past. Find issues related to yours and try the solutions we provided. If they won’t work, then feel to contact us as we are always willing to help you.

Troubleshooting

The issue I cited here is not really not serious. In fact, it’s just a “failed update” and you can always re-try to download the firmware until the installation is successful, although there are other methods to pull down the update from Verizon’s or Samsung’s servers. Here are some steps you can try…

Step 1: Reboot and re-download 

If the first attempt failed, reboot your phone and attempt to download the update again. This is the most basic, yet proven effective for minor issues, troubleshooting procedure. If you’ve successfully updated your phone over the air in the past, then there’s no reason for it to refuse the most recent update unless something not right is at play. For example, during the download, the internet connection got cut off for some reason and since the phone couldn’t contact the server, the error occurred.

So, after you’ve rebooted your phone, check for your internet connection and make sure it’s active and then begin with the download again.

Another reason could be that your phone froze and some services in the background stopped resulting to an error during the download or installation. This is where reboot is very important.

Step 2: Clear cache and data of Download Manager, re-download 

After a failed attempt, some caches and data may have already been saved in your phone and this could be the reason why the second attempt failed as well. All you need to do is clear the files of the unfinished download and attempt to download the firmware.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Download Manager.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Step 3: Use Samsung Kies to update your device

If over-the-air update failed after several attempts, there’s another option and this time, it’s more effective–using Samsung Kies. You will, however, need a computer to be able to use this program to work with your phone. If you haven’t used it, here’s how…

  1. Head to Samsung website and download Kies.
  2. Install it on your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Run Kies and make backups of your data if you so desired.
  5. Pull the update down to your computer using Kies.
  6. Install the update to your phone.

Step 4: Manually install the stock firmware to your phone (optional)

This step is only for people who are willing to take risks. I included this just to let others know this procedure exists. And just like the previous step, you will need a computer to do this…

  1. Download ODIN and install it to your computer.
  2. Download the stock firmware for your phone.
  3. Connect your device to your computer.
  4. Install the firmware to your phone using ODIN.
  5. Wait until installation is complete.

Step 5: Let the tech take care of the problem

While the recent update is a minor one, it is very important because it patches the vulnerability that may allow “others” to take over your phone. Perhaps you should visit a Verizon store and let the company’s tech take care of the problem for you.

You see, if you follow step 4, the warranty of your device will become void but if an authorized tech do it for you, the warranty stays. Basically, if the tech can’t install the new firmware using the standard procedure, then he will have to manually install it.

Important note: If the first attempt failed but the second pushed through, there is a possibility that the phone will be stuck in boot loop after the installation. In this case, you need to wipe the cache partition to force the phone to create new files and you may need to reboot your phone 3 or 4 times to get all apps optimized. Here’s how you wipe the cache partition…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Don’t worry, your data will and files will not be touched.

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Leaked document shows Sprint is rolling out Galaxy S III Android 4.1 Jelly Bean update on Oct 25th

When Korean manufacturer, Samsung, announced that its flagship smartphone, Galaxy S III, released in the United States would be getting the Android 4.1 Jelly Bean update “soon,” it actually left an impression that US customers aren’t getting the same treatment as with customers from other regions. The company didn’t provide an ETA as to when the update would be rolled out pushing bloggers to speculate that the update might not be rolled out until 2013. There was, however, one carrier that hinted of an update this year—Sprint Nextel.

While many think Sprint would roll out the update in November, the most recent document that was leaked and published online suggests Sprint Galaxy S III owners could start receiving notifications today, October 25th. The screenshot does look legit and it says the update will bring software build L710VPALJ7 to the device. The XDA Developer community was the first one to publish the document and it spread like wild fire considering the popularity of Galaxy S3.

Many tech enthusiasts believe an update from Ice Cream Sandwich to Jelly Bean is simply an incremental upgrade as the core architecture of the operating system remains unchanged. However, the JB package intended for Galaxy S III should be larger than typical packages for other devices because of its features on top of stock features such as Home Screen Management, Android Beam, better Notifications bar, Google Now, etc. It is expected that Sprint would add a few features to facilitate better customer service.

If you are one of the Galaxy S III owners under Sprint network, this is one reason to be excited. But at the end of the day, this information still needs confirmation from either Samsung or Sprint and as we wait for it, we must take this new with a pinch of a salt. Perhaps, the best thing to do for now is wait and see if the screenshot was taken from the actual Sprint document.

[source: XDA Developer Forums] [via: Phandroid]

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