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Samsung Galaxy S7 Edge

How to hard reset on Samsung Galaxy S7 Edge

Hard reset is a factory reset via Recovery Mode. On Samsung devices, there are at least 2 ways to wipe a device. One if via Settings Menu and the other via Recovery Mode. This video will walk you through the easy steps to factory reset by using hardware buttons and via Recovery.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Disable FRP before you reset

With the introduction of Android – 5.0 Lollipop, Samsung devices enjoyed stronger security features. Android – 5.0 Lollipop brought with it Factory Reset Protection or FRP that locks a device if a user fails to provide Google account credentials following a factory reset. This makes it harder for thieves to simply wipe a stolen device and use it. If FRP was enabled before the device was stolen, the screen would be locked for good unless the correct Google account is added to it.

So, even if you are the legitimate owner of your Galaxy S7 or S7 edge, you want to make sure that you won’t be locked out of your own device after wiping it. To do that, you must turn off FRP ahead of time. You also need to do this if you’re planning on giving or selling the device away.

To disable FRP on your Galaxy S7 or S7 edge:

Open Settings app.
Tap Lock screen and security and remove all passwords, patterns, or PINs you are using to secure your phone.
Once you’ve removed your screen lock, go back the main menu of Settings.
Then, go to Cloud and accounts.
Tap Accounts.
Select your Google account or accounts. Make sure to remove all Google accounts from the device.
Then, tap on More settings icon at the upper right of the account (three dots).
Tap Remove account button.

How to hard reset on Samsung Galaxy S7 Edge
Now that FRP has been disabled, you can proceed with hard reset. Follow these steps to boot the device to Recovery Mode and factory reset from there.

Create a backup of your data.
Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo shows up, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

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How to Reset Network Settings on Samsung Galaxy S7 Edge

When you’re having networking problems and you just can’t pinpoint what the problem is, then resetting your Galaxy S7’s network settings is one of the best things you can do. Learn how to do this solution be following the steps in this video.

Resetting your device’s network settings is an effective way to resolve a lot of wifi, cellular, or Bluetooth issues. Here’s how it’s done: The following changes will occur by performing a reset of network settings.

Stored Wi-Fi networks will be deleted.
Paired Bluetooth devices will be deleted.
Background data sync settings will be turned on.
Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
Network selection mode will be set to automatic.

So, make sure you know the login credentials to the Wi-Fi network you’re connecting to before doing this…

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > General Management > Reset > Reset network settings.
Tap RESET SETTINGS.
If you have set up a PIN, enter it.
Tap RESET SETTINGS. Once complete, a confirmation window will appear.

That’s it. Congratulations. Hopefully this video helps in fixing your network problem.

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5 Best Android Phones with Qi Wireless Charging Capability Built-In

Once a highly marketed feature of high-end smartphones, Qi wireless charging technology is now common even in the mid- and low-end category of Android phones. Customers like the idea of simply placing their devices onto a charging pad and not having to deal with tangled cables and broken charging connectors.

Best Wireless Charging Phones

Brand	ProductAmazon.com Link	Price on Amazon.com
Blackberry	Blackberry Priv	195
Motorola	Motorola Moto X Force	191
Caterpillar	Caterpillar CAT S50	189.99

If you don’t own a Qi-capable device but would like to get one, this article is just what you need. We have selected top 5 best Android smartphones with Qi wireless charging capability, making sure to select something interesting for everyone.

The Difference Between Qi and PMA Wireless Charging Technologies

Even though Qi wireless charging technology is the best-known wireless charging standard in existence, alternatives exist. One such alternative is PMA (Power Matters Alliance), which is a suite of interface standards for smart and energy-efficient transfer of wireless power founded by Procter & Gamble and Powermat Technologies in March 2012.

Its practical implementation is called Powermat, and it uses the same basic inductive charging and power transfer method as Qi, relying on magnetism to send small amounts of electricity across the gap between a smartphone’s charging circuit and a charging pad.

Despite this underlying similarity, the two standards are not compatible, so your Qi-capable device won’t charge on a Powermat charger and vice-versa. The only except is the Galaxy S6 and Galaxy S6 edge, which include both standards.

Samsung Galaxy S7 Edge

Unlike the explosive Galaxy S7, the Edge is a safe bet for anyone who wants a premium Android experience in the sleekest package that’s currently out there. What makes Edge so unique and charming is its curved, 5.5” Super AMOLED capacitive touchscreen with 534 ppi pixel density and Corning Gorilla Glass 4 technology for extra protection.

Samsung uses the two curved edges of the display to give you access to handy shortcuts, news headlines, and various settings. Thanks to the Qualcomm MSM8996 Snapdragon 820 chipset with Adreno 530 GPU, the S7 Edge works great as an entertainment device, having more than enough power to run all the latest games without any hiccups.

Depending on where you buy the S7 Edge, it might come either with Qi or PMA wireless charging. In either case, the smartphone supports fast battery charging, allowing you to go from 0% to 60% in just 30 minutes. The 3600 mAh non-removable battery should last you a whole day, unless you get lost in a AAA mobile game.

Pros

Gorgeous curved screen
Excellent performance
Water-resistant
Useful shortcuts and tweaks

Cons

Pricy

Motorola Moto X Force

The Motorola Moto X Force is a flagship Android device with Qi wireless charging for clumsy people. It features Motorola’s Moto ShatterShield technology, which is an exclusive system consisting of five layers of screen protection designed to absorb shock and guaranteed not to crack or shatter, explains Motorola on their website. In practice, it makes the screen resistant to normal drop damage, as Motorola illustrates with their own drop tests from five feet onto a tiled floor. The only downside is that you can see the extra protective layer on the display, especially if you look from a side.

Apart from the extra ruggedness, you get a stock Android experience and flagship performance. The combination of the two is something we are personally extremely fond of, as we enjoy creating our own Android experience with a combination of independent apps from the Play Store, rather than being forced to accept the manufacturer’s vision of how the Android user experience should look like.

Underneath the crack-resistant 5.4” AMOLED capacitive touchscreen with 1440 x 2560 resolution is a Qualcomm MSM8994 Snapdragon 810 chipset with Adreno 430 GPU and 3 GB of RAM. On the ballistic nylon-covered back of the smartphone is a 21 MP camera with phase detection autofocus and dual-LED flash. The 3760 mAh battery supports fast battery charging and holds more than enough juice to get you through two days of moderate use.

Pros

Rugged and highly durable
Stocked Android experience
Confident performance
Large, warm screen

Cons

Visible protective edge

BlackBerry Priv

In the previous decade, BlackBerry was synonymous with the business world. They stood out in the vast ocean of clumsy dumbphones with the infamous T9 input method and smartphones with horrible resistive touchscreens. However, as we entered the modern smartphone era, BlackBerry failed to keep up with the constantly changing market.

The BlackBerry Priv is BlackBerry’s attempt to rise from the ashes, giving their loyal fan base and new customers alike a QWERTY physical keyboard and an assortment of useful security features in what is otherwise a stock, flagship Android device.

The 4-row physical keyboard is hidden, until you slide the display up. It’s compact but spacious enough even for people with larger hands. There’s really no comparison when it comes to how quickly the physical keyboard allows you to compose emails, respond to text messages, and write lengthy notes. What’s more, the keyboard features a capacitive layer, enabling it to double as a large touchpad.

To keep their customers safe in a world where mobile malware is becoming a larger problem with every day, BlackBerry Priv guarantees to keep all files and sensitive information on the devices encrypted and pledges to roll out monthly security updates to patch any holes in Google’s operating system. Given the strong focus on security, the only thing missing from the smartphone is a fingerprint reader.

Pros

QWERTY physical keyboard
Useful security features
Stock Android
Fantastic screen
Strong performance

Cons

Missing fingerprint reader

Motorola Nexus 6

Powered by the Qualcomm Snapdragon 805 chipset and Adreno 420 GPU, the Nexus 6 is a Google’s first phablet. The huge 5.96” AMOLED capacitive touchscreen has a resolution of 1440 x 2560 pixels, resulting in a sharp image quality and stunning multimedia experience. The powerful hardware handles all the latest games with ease, and seeing them on such a huge screen makes everything a lot more immersive.

The device ships with a stock Android Lollipop, with the possibility to upgrade to Android Nougat, the latest version of Google’s operating system. During our testing, we have enjoyed the 13 MP rear camera with optical image stabilization. It produces sharp, lively images and copes well with low-light conditions. The smartphone’s non-removable Li-Po 3220 mAh battery just edges the “full-day-of-use” point.

Pros

Sharp, big display
Great performance
Stock Android Lollipop experience
Camera with optical image stabilization

Cons

Maybe too big for some users

CAT S50

The CAT S50 is a high-end, rugged smartphone with a quad-core processor designed to meet military standards for durability, making it great for active people who are looking for a bit more durability than what the average smartphone can offer. According to CAT, the S50 can cope with anything you throw at it. That includes water, dust, extreme temperatures, drop damage.

The extremely high durability is provided by the smartphone’s thick metal bezel and Corning Gorilla Glass 3 glass protection technology. To keep the screen from shattering, CAT has opted for a smaller, 4.7” IPS panel with 312 ppi pixel density. While the HD resolution of the panel isn’t impressive by today’s standards, its brightness certainly is. You should have no problems operating the device even out in the blazing summer sunshine.

Performance-wise, the Qualcomm MSM8926 Snapdragon 400 and Adreno 305 GPU do a decent enough job, as far as the target market is concerned. After all, the main purpose of the smartphone isn’t to score record numbers in artificial benchmarks; its job is to survive out in the wild and get the job done.

Pros

Meets military standards for durability
Relatively lightweight
Bright display
Adequate performance

Cons

Very thick

Our Take

Each of the five devices on this list has something unique to offer, but they all have one thing in common: they support Qi wireless charging. With it, you can get rid of ugly charging cables that are ruining the look of your office desk and nightstand.

How to fix your Samsung Galaxy S7 Edge that won’t boot up, got stuck on the logo after the Android 7 Nougat update [Troubleshooting Guide]

Read and understand why your #Samsung Galaxy S7 Edge (#S7Edge) could no longer boot up successfully after the Android 7 Nougat update and learn how to troubleshoot it in a bid to fix the problem.
Understand and learn how to fix your phone that got stuck on the Samsung logo after a major firmware update.
Learn how to troubleshoot your S7 Edge that shows a black screen after updating its operating system.

While every owner wants their smartphones to work perfectly, most of them don’t want to download and install firmware updates simply because many have already encountered issues shortly after the operating system got bumped up. Several Samsung Galaxy S7 Edge owners have already been notified about the Android 7 Nougat update, which is one of the major updates the device may ever receive. If you’re one of the owners of this phone, you may also start receiving notifications of the Nougat update a few days from now.

Samsung developers make sure the transition from one firmware to another would be seamless, however, things may happen during the process as such has been the case with previous updates. It is almost inevitable that the phone may not work as smoothly as it was after an update. In fact, we already have readers who are complaining about some firmware related issues that occurred shortly after downloading and installing Nougat.

In this post, I will tackle issues involving a newly-updated Galaxy S7 Edge units that reportedly won’t boot up after the update was installed and units that got stuck during the boot up process. Read on to understand why these issues occur in the first place and learn how to troubleshoot your phone when one of them happens to you.

How to troubleshoot Galaxy S7 Edge that won’t boot up after Android 7 Nougat update
How to troubleshoot your Galaxy S7 Edge that got stuck on the logo during boot up after Nougat update
How to troubleshoot a Galaxy S7 Edge that gets stuck on the black screen after an update

For those who have other issues with their phones, make sure you drop by our Galaxy S7 Edge troubleshooting page for we have already addressed hundreds of problems with this device. Find issues that are similar with yours and use the solutions and troubleshooting methods we suggested. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and provide us with all necessary information about your phone and the problem so that we can give you more accurate solutions.

How to troubleshoot Galaxy S7 Edge that won’t boot up after Android 7 Nougat update

Problem: My phone, an S7 Edge, has recently been updated to the newest operating system. I still remember when it was updated a few months ago, after the update it rebooted and after that it worked perfectly with noticeable improvements. This time around, however, it got stuck on a black screen. What happened is that the update was downloaded and installed but by the time it rebooted, it didn’t go through. I hasn’t reach the home screen and I can no longer use it. I’m not really sure what happened or what I have to do to fix this that’s why I’m seeking for your assistance. Please help.

Troubleshooting: Some caches and data may have been corrupted during the update process and that might be the reason why your phone can no longer boot up successfully. Such is the case to most of the problems that many owners encountered shortly after firmware updates regardless whether they were minor or major ones. In this case, the following are the steps you can actually try in a bid to fix this problem or make your phone boot up successfully.

Step 1: Perform the Forced Restart procedure

This must be the very first thing you have to do. I understand if you already tried rebooting your phone several times. This procedure, however, is basically the same as the reboot only that does the simulated battery disconnect. If you once own a smartphone with a removable battery, you may have tried doing the battery pull procedure when your device froze. This is the equivalent of that only that this time, your Galaxy S7 Edge doesn’t have a user-removable battery.

What you have to do is press and hold the Volume Down button and the Power key together for 10 to 15 seconds. Provided there’s still enough battery and that the problem was caused by a system crash due to recent firmware update, then your device should reboot once you’ve performed this procedure. Otherwise, try to do the next steps.

Step 2: Try to charge your Galaxy S7 Edge to see if would respond

It is imperative that at this point in our troubleshooting, we can confirm that your phone responds whenever it detects electric current flowing through its circuits because if it doesn’t, we’re not actually dealing with a firmware-related issue but a hardware problem that may probably include the battery. But let’s not get ahead of ourselves here, instead follow the simple procedure below:

Plug the charger to a wall outlet with its cable attached.
Now connect your Galaxy S7 Edge via the USB cable.
If it doesn’t respond, leave it charging for, at least, ten minutes.
If it failed to charge after ten minutes, press and hold the Volume Down button and the Power key for 10 to 15 seconds while charging.

If the phone won’t charge at all, then try to go through our not charging troubleshooting guides:

On the other hand, if your device charges the way it should but still not being able to continue the boot up process, then the next step might be of help.

Step 3: Try to boot up your Galaxy S7 Edge in Safe Mode

We are now trying to validate if your phone is still capable of booting up even with all third-party apps temporarily disabled because if it can, then we might just be dealing with compatibility issue. That means that some of the third-party apps may not be compatible with the new firmware and during boot up, they may be creating conflicts in the system that prevents the phone from reaching the home screen normally.

So, to start your phone up in safe mode, follow these steps:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

At this point, if you’ve reached the home screen or if your phone has successfully booted up in its diagnostic state, then our suspicion that maybe one or some of your downloaded apps is causing the problem has been confirmed. So, all you gotta do is find them and uninstall suspected apps. If you find it hard to know which app is causing the problem, then I suggest you backup all your files and data while in safe mode and just do the factory reset:

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

If, however, your phone cannot boot up in safe mode successfully, then you have to try the next step.

Step 4: Try booting your phone into Recovery Mode and try wiping the cache partition

Since your device failed to boot up in safe mode, it’s time you tried booting it up in another mode. This time, we need to try to boot your device into the recovery mode and if successful, try wiping the cache partition since the problem is more on the firmware side than hardware. Here’ show you do this:

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If wiping the cache partition didn’t fix the problem, you should try to do the master reset. However, you must try to boot up your phone in safe mode so you would have a chance in backing up your files and data. Follow these steps to reset your phone:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If the phone can’t still boot up after the master reset, then you need help from a technician to reinstall the firmware.

How to troubleshoot your Galaxy S7 Edge that got stuck on the logo during boot up after Nougat update

Problem: Hi! There seems to be a problem with my S7 Edge. It has updated its operating system a couple of days ago and then it stopped working. I mean, it sure does power on but it gets stuck on the Samsung logo and won’t proceed. I’ve already tried leaving it in that state for a couple of hours but nothing happened. I tried rebooting it a lot of times already but nothing seems to happen. I am hoping you guys have something to suggest to fix this problem. Thanks a lot.

Troubleshooting: Your device might be experiencing a firmware issue after that update. It could be that some of the files are corrupted or damaged during the update process. This is a common issue since the release of the new update (Nougat). Actually, we’ve received a lot of complaints about it, mostly from our Samsung Galaxy S7 Edge readers. Some of them experienced this just as they experienced from the last update (Marshmallow), they find it a ‘hassle’ update. However, as long as it’s a firmware issue, it can be fix. Just like the first issue above, we recommend performing some basic troubleshooting procedure to narrow down the issue.

You can start by doing a force reboot to your device, just press and hold the button for 7-10 seconds and allow your device to reboot. It will do a simulated battery pull procedure, you can refer on above topic for more information. Since your issue is related on the first issue above, then you can follow and perform other troubleshooting procedures above.

If in case all mentioned procedures didn’t fix the issue, then you can proceed and perform master reset, but first, you can try plugging your device to a PC to see if it will recognize your device. If so, we recommend making backups of your important files, that would be your best option left available before performing the master reset procedure. Otherwise, you don’t have any chance of making backups if you already brought it to a tech.

Hopefully, your device will be fixed after performing the master reset, if not, and it’s still stuck on the Samsung logo and won’t proceed then it could be experiencing a more serious problem that cannot be done by performing a basic troubleshooting procedure. It is time to let the specialist handle the situation, bring it to the nearest Samsung service center.

How to troubleshoot a Galaxy S7 Edge that gets stuck on the black screen after an update

Problem: There was an update that I downloaded a few days ago. The phone rebooted after the update and I was actually able to use it after that but I noticed the performance deteriorated instead of being boosted. So, I tried to reboot it but it didn’t boot up successfully but got stuck on the black screen after the logo. I’m not sure what happened let alone know what I have to do next to fix it. So, if you guys know how, please help me. Thanks a bunch!

Troubleshooting: Since this issue happened after installing the software update, then your device is obviously experiencing a firmware issue, it could be that some files are corrupted or incompatible to the new update. However, we don’t know the issue yet, it could be a minor system glitch or it could be worse, a hardware-related issue. To narrow it down you need to perform the basic troubleshooting procedures on your phone to give you insight on what caused the problem.

In many cases, due to glitch in the system that could be one of the reasons that your phone’s screen went black without apparent reason. So, the first thing that you should do is to do forced reboot on your device and observe if the issue still happening. If so, you can perform the next procedure.

If the device refused to boot in forced reboot procedure, try to connect it to the charger and wait if it will respond. If it will, then there should be other factors triggered the issue. Try to boot your phone in Safe mode and wait if the device will boot up normally. In this procedure, all third-party applications will be disabled temporarily and only the pre-installed apps will run in the system. If the issue is not happening while in this state, then third-party apps triggered it.

However, if the problem persists then most-likely it is a firmware issue wherein the system cache had been corrupted after the update. To fix the issue, you can wipe the cache partition of the phone by following the procedure above. This procedure will delete all old caches in the system to force the device to create newer and compatible caches in the system.

But if all procedures didn’t worked on your phone, then your last resort is to perform master reset. Take note that this procedure will delete everything including your files, contacts, photos and music saved on your phone. So, before resetting the device make sure to backup everything because all will be deleted. To do the reset; follow the steps above.

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Samsung Galaxy S7 Edge: How to Add / Remove your Samsung, Google accounts, update information, turn on syncs

Since you own a Samsung Galaxy S7 Edge (#GalaxyS7Edge) and its manufacturer offers apps and features exclusive to #Samsung devices only, you will need to have a Samsung account to access them. You can use any email address you have but it is better that you use your Google account as well so it will be easier to remember.

So, in this post, I will walk you through in doing the following:

Adding Samsung Account
Adding Google Account
Updating Samsung Account Information
Turning on Syncs for each account
Removing an account

Before anything else, if you have a problem with your new device, don’t hesitate to contact us and tell us about it as we’re always willing to help. Just fill up this questionnaire and provide us with necessary information about the problem.

How to add a Samsung Account

Since Samsung has it’s own apps and market, you will need to have a Samsung account to download, install and update those apps. Aside from this, it’s the same account you would use in tracking your device in case you lost it using the company’s Find my mobile service. With it, you can remotely lock / unlock or wipe your device clean. So, you need to learn how to add your account to your new phone:

Tap the Apps icon from the Home screen.
Find and tap Settings.
Scroll to and touch Accounts.
Touch Add account.
Since you’re adding a Samsung account, touch the first option.
Now enter your username and password.
Hit SIGN IN.
If you want to receive Samsung offers and other marketing stuff, hit AGREE, otherwise, touch LATER.

Note: If you don’t have a Samsung account just yet, hit the CREATE ACCOUNT instead of entering your username and password and you’ll be redirected to a different page for creation.

How to update your Samsung Account Information

Now that you know how to add or create your Samsung account to your new S7 Edge, it’s also good to know how to update your information to even personalize it. You can actually information such as your birth date, full name, addresses, phone numbers, billing information (for Samsung Pay), change your password, and add devices information. Here’s how you do it…

Tap the Apps icon from the Home screen.
Find and tap Settings.
Scroll to and touch Accounts.
Touch Samsung account.
Tap Profile.
Enter your password and hit CONFIRM.
Touch the tab you want to update. You may then tap the “pencil” icon for each entry you want edited or updated and hit confirm every time you’re finished updating.
If you’re done updating, hit CLOSE.

How to add a Google Account

Your new Galaxy S7 Edge is an Android device running Google’s operating system. Needless to say, you need a Google account to access system-related stuff and to download apps from the Play Store. It may also be the same account you would use for your Gmail as well as. More importantly, you need the account just in case you tripped the Factory Reset Protection (FRP). So, you need to take it very seriously and you must always know your username and password.

Tap the Apps icon from the Home screen.
Find and tap Settings.
Scroll to and touch Accounts.
Touch Add account.
Now touch Google.
Enter your Google email address and touch NEXT.
Enter the password to your Google account and hit NEXT again.
Agree to the terms and conditions by touch AGREE.
Read the information about Google’s privacy policy and if you want, you may check the option ‘Automatically back up device data’ and hit NEXT.

Note: If you want to create an account, touch the link ‘Or create a new account’ instead of entering a username. You will then be brought to a different page.

How to turn on Syncs for each account

Now that you’ve setup your accounts, it’s better to turn on syncs for each of them especially if you have data you want updated account-wise. For instance, if you want to sync your calendar schedules with your Samsung account, you may turn on the sync for Calendar under your Samsung account. All you need to do is this…

Tap the Apps icon from the Home screen.
Find and tap Settings.
Scroll to and touch Accounts.
Choose an account.
For every information you want synced, tap the switch on the right to turn it on.

That’s it!

How to remove an Account

Just in case you don’t know how to remove the account you’ve setup in your new device, just follow these steps:

Tap the Apps icon from the Home screen.
Find and tap Settings.
Scroll to and touch Accounts.
Choose which account to remove. In this tutorial, let’s remove a Google account.
Inside the Google account page, touch MORE on the top-right corner.
Choose Remove account.
Confirm your action by tapping on REMOVE ACCOUNT on the dialog box.

I hope that this guide can help you. You may leave a comment below or contact us directly by filling up this form in case you have question or problems.

Fix Samsung Galaxy S7 Edge that keeps rebooting & other power-related issues [Troubleshooting Guide]

We have been receiving complaints from our readers who own #Samsung Galaxy S7 Edge (#S7Edge) units that keep rebooting for some reason. While we already addressed many of these kinds of issues before, we are obliged to look into it from time to time considering we have readers that continuously send us report regarding this issue.

Random reboots are often a sign of a troubled firmware or a misconfiguration in the settings. It is necessary that you take a little of your time to troubleshoot the problem if you don’t have time to wait at a shop while the device is being checked by the technician. While it’s a symptom of a potentially serious problem, random reboots can be fixed by doing some troubleshooting steps and I will walk you through in trying to solve it.

For those who have other concerns, make sure that you visit our troubleshooting page. We have already addressed hundreds of problems with this device so it’s possible that there are already existing solutions to your problems and all you gotta do is find them. You may also contact us by completing our Android issues questionnaire but please give us sufficient information about the problem so we can give you more accurate solutions. Don’t worry, everything is free.

Galaxy S7 Edge keeps on rebooting

Problem: First, I’d like to say that my Galaxy S7 Edge is absolutely a great device. But just this week, it started to reboot randomly even if I’m not touching it or even the screen is locked. In fact, I asked some of my friends who also have had the same phone but unfortunately even them didn’t have any idea what’s happening on my device. And now the problem is getting worse, the phone restarts more often compared the other day. I tried the device to power it off and after a few minutes power on it again but still no avail. Any idea how to fix this issue? – Aaron

Solution: Well, this issue you have is common not just in Galaxy S7 Edge device but to all Samsung Galaxy models. In fact, there are several reasons why the device reboots itself without any prompts or warning. As I dug deeper on the issue, I found that one of the key reasons is due to a defective battery in which, it cannot anymore provide the required performance and power and that’s the reason the device will reboot itself. You may follow the procedures below to see if one of them can shed light into the issue or even fix the problem…

Step 1: Boot the device in Safe Mode

Through Safe Mode you can determine if some of your newly installed third-party apps are causing the issue. However, after booting the device on that mode and it won’t crash or reboot then, there are third-party apps that triggers the issue. So, the best thing you need to do is to find and uninstall those apps you suspected that triggers the problem and observe if the issue will persist.

Here are the steps how to reboot the device in Safe Mode:

Press and hold the Power key.
If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
Continue holding the Volume Down key until the device finishes rebooting.
If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Step 2: Factory Reset the device

The factory reset is necessary when the problem still occurs in safe mode. It will bring the phone back to its default settings and clean up the installation. More often than not, reboot problems can easily be fixed by the reset but the thing is that you will have to go through all the hassles of backing up your data, which is necessary if you don’t want to lose important files.

So, make sure you backed up everything in your phone and just reset the device through the Settings menu.

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

After the reset, set your phone up again.

Galaxy S7 Edge overheated, not booting up

Problem: My S7 Edge overheated while charging and not booting after that. I have tried booting the phone by different methods mention in your post. Can you help me on how to boot my S7 Edge?

Answer: You cannot take the word “overheated” very lightly because if what you said is true, then your phone is messed up pretty badly. I think the problem is not just about the phone not booting up, I think it really won’t turn on at all. I think it’s fried already! So, let the technician check it for you because as what you’ve said, you’ve already tried the different methods we mentioned in our posts.

Galaxy S7 Edge has a black screen, won’t boot up

Problem: My phone is not turning on it was on earlier with pink and green lines and now it is black and whenever I press the power button or the home button it showed that the back button and page button are lighting up I tried all the tricks holding the power button and every other button and after doing that whenever I pressed the home button and the power it flashes green.

Answer: Of course, there are things you haven’t told us, right? Like what happened to the phone before the problem occurred because it seems to me that the device actually suffered physical or liquid damage. This kind of issue doesn’t occur without any cause and the thing is we only know the symptoms and not the cause.

If the device suffered physical and/or liquid damage, then don’t waste any more time instead bring the phone to the shop and have a technician check it for you. Should you be interested in troubleshooting your phone, the following are methods you may need to try to find out if the device is still capable of powering itself up:

Boot in safe mode.
Boot in recovery mode.
Wipe cache partition.
Do the master reset.

Everything depends how serious the problem is. It’s your phone, it’s you who know what happened to it.

Galaxy S7 Edge charger and adaptor gets extremely hot

Problem: Hey I’m Kaelyn I have a Galaxy S7 Edge and my USB and adaptor gets extremely hot and I have to switch out chargers every so often but then go back to using the other. I have to switch between three different chargers.

Answer: Stick to one charger first. Plug it in and connect your phone. Leave the phone charging and see if it still heats up even with the phone’s screen is turned off while charging. If so, try turning off the device and see if the same thing happens. Do the same to other chargers. The purpose of this procedure is to find out if it’s the phone that’s causing the power adapter to heat up because it is normal for the charger produce the same amount of current regardless whether the phone is in use while charging or not.

If the phone is being used while charging, the generation of heat will be greater than when the phone is turned off. However, if it’s the phone that’s heating up while charging, there might be a more serious hardware issue. For this, you need a technician. The same thing goes if all your chargers heat up even if the phone is turned off while charging. It’s best to stick with the original charger just to be safe.

If the problem persists, I suggest you immediately bring the phone to a shop to have it checked because it’s risky having to try different chargers and we don’t know exactly if those chargers meet the standards. Remember that the S7 Edge supports quick charging and there are now third-party chargers that are also capable of producing high current and voltage to meet the demands of phone with such feature. The thing is, the higher the voltage and current, the more risky it is for the user. Batteries may explode if not charged properly and I saw it first hand. We don’t want to put our readers in harm’s way so if everything doesn’t go well with your phone, seek assistance immediately.

Galaxy S7 Edge fast charging not working anymore

Problem: My fast charging is not working anymore I tried other cables and fast chargers. Another problem is that when i plug the usb in the laptop it doesn’t let me copy any data from it . It shows only that charging. Fast charging is activated in the system.

Answer: There are pre-requisites that need to be met before your Galaxy S7 Edge can fast charge so check on that. But you know what, the easiest way to make the device fast charge is by turning it off. If the phone doesn’t fast charge, then there’s a problem and whatever it might be, it’s recommended you troubleshoot your phone with a clean firmware installation. So, try to wipe the cache partition first and then try to charge your phone again. If the phone doesn’t fast charge after that, you must try to reset the device and then try again. If still no, it’s time you tried using a different charger and cable and if the problem persists, have the phone checked.

Here’s how you wipe the cache partition…

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

And here’s how you do an effective reset…

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Galaxy S7 Edge screen black, phone unresponsive

Problem: Black screen, no response to power or home buttons. No reset response. Phone continues to receive calls and text (according to audio). Occasional flash of white bar on screen.

Answer: Screen freeze sometimes happens; it’s when the service that handles the display crashes leaving the phone alive without display. Such problem can easily be fixed by a forced reboot procedure but then again, we really don’t know if the problem is caused by physical or water damage. Nevertheless, it’s imperative you try rebooting the phone using this procedure:

Press and hold the Volume Down button and then press and hold the Power key.
Keep both keys pressed together for 10 to 15 seconds.
The device will reboot after that.

I hope this helps.

Galaxy S7 Edge stays at 89% when charged, reboots by itself

Problem: Hi! I have a Galaxy S7 Edge. I left it charging overnight. When I woke up, it was showing 89% instead of 100% and when I disconnected the charger, it turned off. Then I noticed that it only turns on while charging, but the battery stays at 89%, and even during charging, it restarts by itself. I wiped the cache and did a master reset, but nothing seems to work, it doesn’t turn on. Do you have any suggestion?

Answer: You’ve already ruled out the possibility that it’s a firmware issue so there’s nothing left to do except bring the phone to a shop and have it checked. I think it’s more of a hardware issue than a firmware one. Moreover, I suggest you try reading the following posts:

Other Related Issues

Q: My phone was plugged in last night to charge. My alarm never went off so I checked my phone and it was super hot. I unplugged it, it is now 3 hours later and it is still very very hot. Has not cooled down a bit. I can’t turn it on and can’t hold it very long because it is too hot. Working fine before I went to bed.

A: Don’t attempt to turn it back on and send it for check up. If it heats up even if it’s powered down and not charging, then it must be a problem with the hardware.

Q: Hello, I got Galaxy S7 Edge but the screen display drains so much battery it takes 40% . My brightness is low . What should I do? Thanks.

A: Just leave it be. It doesn’t mean the phone is draining the battery quicker than usual. It could be that there are no other services and apps running and the screen is the only one that demands more power consumption than others. If you’re not satisfied with your phone’s performance, however, reset it.

Q: Battery drain has been significant after last update. Android OS has been using up to 50% of my battery. Tried clearing cache, but wanted to avoid system reset. Is there a fix to this?

A: Well, we won’t know if it’s a firmware issue or not if you won’t reset the phone. So, you’ll be left thinking the recent update messed up your phone and you won’t have a clue as to how serious the problem is if any. Up to you!

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Samsung Galaxy S7 Edge giving out “Warning: Camera failed” error after Android 7.1 Nougat update [Troubleshooting Guide]

One of the most common errors you get when the camera of your #Samsung Galaxy S7 Edge (#S7Edge) won’t work is “Warning: Camera failed,” which actually notifies the owner of a possible hardware issue involving the camera sensor itself. It’s different from the known “Unfortunately, Camera has stopped” error because it basically speaks about the app that’s crashing for some reason.

In this post, I will tackle the first issue I cited, which is more serious than the other. I will walk you through in troubleshooting your phone that’s plagued with this problem after the Android 7.1 Nougat update. But please take into consideration that there are issues or cases that are already beyond our grasp and in which case, the best thing we can do is bring the phone to a tech who can do further tests to know what the problem really is and whether it can still be fixed or not.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that shows “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. For your device to perfectly capture stills and record high definition videos, there are a lot of services that need to run in the background so that the camera sensor can sync with the firmware and the app. There are, however, times when the hardware can’t sync properly or fails to initialize that’s why this error occurs. Before we go to the steps, here’s one of the messages we received from our readers that best describes this issue:

“Hi guys. I am hoping you can help me with my problem because I need to use my phone. It’s recently been updated to Nougat but it seems that the new firmware has messed up my phone pretty bad because everytime I open the camera, there’s an error that keeps popping up. It says ‘Warning: Camera failed.’ I’m not really sure what the problem is or how it started. I am hoping you can help me with it. Thanks.”

Now that you know how this problem occurs, here’s what you need to do:

Step 1: Delete the system cache so that they can be replaced

This problem might have been caused by the recent firmware update so it is just right to go after the system caches as they have a tendency to become corrupt or obsolete and may cause issues like this. Deleting them basically means replacing them and that’s actually what you have to do in a bid to fix this problem. Here’s how…

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

This procedure can potentially fix this problem, however, if it persists, then move on to the next step.

Step 2: Reboot your phone in Safe Mode

It is also possible that one or some of your third-party apps are no longer compatible with the new firmware. This incompatibility may cause some apps and services to crash, in this case, it’s the Camera app or the sensor itself. We need to rule out this possibility first because it’s easy to do and your data are actually safe. All you have to do is restart your phone in safe mode and then try to trigger the problem. If the error still shows up, then it might be an issue with the camera app, however, if the issue is fixed then your third-party apps have something to do with. This is how you boot your phone in safe mode:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the error doesn’t pop up in this state, you have to find the apps that are causing the problem and clear their caches and data first. If that won’t work, then you have to uninstall them one by one until the error won’t show up anymore. This is how you clear the cache and data of suspected apps:

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch suspected app.
Tap Storage.
Tap Clear cache and then Clear data, Delete.

I also understand it’s not easy to pinpoint the app that’s causing the problem. So if you think it would be easier and quicker for you to backup your files and data than to uninstall suspected apps one by one, then do that and then reset your phone.

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

If the error still shows up in this mode, however, move on to the next step.

Step 3: Reset the camera app by clearing its cache and data

That’s right, we need to try to reset the camera to see if that makes a difference. Clearing its cache and data will take care of this issue assuming it’s just about some corrupt camera cache or files or a misconfiguration. This is how you do this:

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Camera.
Tap Storage.
Tap Clear cache and then Clear data, Delete.

After this procedure and the problem still persists, move on to the next step.

Step 4: Do the Master Reset to bring the phone back to factory defaults

After doing all the steps above and the problem still persists, then this procedure has to be done. It basically deletes everything in your phone’s internal storage and resets every setting back to factory defaults. The newly installed firmware, however, will remain. I suggest you do this procedure because the next thing you will do if the problem still remains is to bring your phone to a technician and have it checked. Make sure you backup your important files and data before you follow the steps below as they will be erased and can no longer be restored.

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

You must have your phone checked by a technician if the problem still persists after the reset.

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How to fix Samsung Galaxy S7 Edge black screen of death [Troubleshooting Guide]

Understand why your #Samsung #Galaxy S7 Edge (#S7Edge) has a black screen and unresponsive but its LED is blinking. Learn how to troubleshoot the problem and eventually fix it.

Know what to do if your device is suffering from black screen of death (BSoD).

Among the most common screen- and power-related issues with the Samsung Galaxy S7 Edge is the black screen of death (BSoD), which leaves the phone unresponsive to button presses and screen taps. The display is black, hence the name, but there are times when the screen flickers from time to time.

Apparently, it’s worse than any screen issues that have been reported except broken digitizers and totally damaged LCDs. More often, the owner doesn’t know why it happened and mostly said they just found out their phones won’t respond with their screens black. Here’s one of the messages we received from our readers that best describes this issue…

“Hey guys. I don’t know if you can help me with my problem but I just want to ask for help as I have no one to turn to except an expensive technician. My phone is Galaxy S7 Edge, which I purchased 3 months ago and my problem is that the screen is black, it won’t respond when I tap it, nothing happens when I press the power key but there’s blue light blinking. I would surely appreciate if you can help me. Thanks in advance.”

In the case I cited above, the phone’s screen is black but the LED is blinking with blue light, which means the user has some unread messages, notifications, etc. This is one of the variations of the problem. The worst case is when the screen is black with no lights blinking or something. We will try to look into these problems.

Before we go deeper into our troubleshooting, for those who have other issues with their Galaxy S7 Edge, please visit our troubleshooting page as we have already addressed a lot of issues with this device. There may already be some solutions to your problem or we may already have drafted a troubleshooting guide for it.

For our readers who need further assistance, we are always willing to help. You can reach out to us by completing our Android issues questionnaire. But please provide as much information as possible so that we can give you more accurate solutions. It’s a free service so don’t worry about anything.

Troubleshooting Galaxy S7 Edge black screen with lights blinking

As to the problem above, more often it’s caused by a system crash that left the phone unresponsive to button and touch commands. Issues like this can be fixed by the forced reboot procedure.

Press and hold the Volume Down button together with the Power key for 10 seconds. The phone will reboot normally provided there’s enough battery left to power up it’s components.

It’s easy to fix this problem but it’s possible it will occur again in the future. The worse thing is that it often occurs during the time you badly need a phone. My concern is what if your phone freezes when there’s emergency?

It is therefore, imperative you fix the issue now than suffer the consequences later. You need to find out what caused it and my first suggestion is to boot your device in safe mode and continue using it for a day or two to see if the problem happens again. Here’s how you boot your device in safe mode if you don’t know how…

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem happens again even in safe mode, then one or some of the pre-installed apps may have issues with the system or it could be a firmware issue and a serious one. On the other hand, if the black screen issue doesn’t occur, then there’s one or two of the downloaded apps that may have crashed and resulted to this problem. You need to find them and uninstall them to be safe. Begin your search with your recent downloads and then go after the apps you’ve downloaded a long time ago but haven’t been used recently. If there are apps that need to be updated, then update them.

The key to fixing this problem is proper observation. Once you’ve done something, closely observe your phone to see if the problem got fixed or not. And lastly, if you might want to try to reset the phone (well, assuming the phone can boot up in recovery mode). It will delete everything in it but if this is all you need to do to fix the problem, then you have no other option:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

I hope this simple troubleshooting guide can help you fix the black screen with lights blinking issue.

Troubleshooting Galaxy S7 Edge black screen of death

This one here is the real black screen of death; display won’t flicker, no lights, no nothing. This problem can be as simple as a system crash or as complicated as faulty hardware. Keen observation and thorough troubleshooting is necessary to know the cause or the culprit and to eventually fix the problem.

That said, please try to follow these steps…

Step 1: Forced reboot

As I said, it can be just a simple firmware crash issue and just like the problem I cited above, I want you to do the forced reboot procedure to see if the phone reboots normally. Press and hold the Volume Down and Power keys together for 10 seconds.

If it really is a system crash problem and if the phone still has enough battery to power up its components and run the firmware, then it will turn on, otherwise, do the next step.

Step 2: Charge the phone

It’s too early to jump into a conclusion that it’s a firmware issue. It might be just a drained battery that rendered your phone unresponsive. Therefore, it’s time you tried charging it. Aside from the obvious reason that we suspect the battery got drained, this step will also tell you if the device responds when it detects current is flowing through its circuits.

If the phone doesn’t charge, I suggest you read our posts that specifically address this problem and its kinds.

Here’s one tip: when you plug the phone and it won’t charge, leave it plugged in for 10 minutes and then do the forced reboot procedure while it’s plugged in.

Step 3: Attempt to turn the phone on

If your handset charges but won’t turn on, then do everything to bring it back to life. You have a couple of things to try to confirm if your phone can still power up its hardware or not.

RELEVANT POST: How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

Try booting it in safe mode – I provided the step by step instructions above on how to do this. The reason why I want you to do this is because sometimes third-party apps and services crash, which may also cause the firmware to crash or become unresponsive.

Boot it up in recovery mode – Booting the phone in recovery mode will power up all its hardware components without running the user interface. So, if the hardware is fine and if there’s enough battery, then the phone should be able to boot up. Here’s how you boot your device in recovery mode…

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 4: Send the phone in for repair

After doing all these steps and the phone remains unresponsive and its display black, it’s time you sent it or brought it to a local shop to be repaired. We technicians can do tests to determine what really is the problem with your device. As far as doing your part is concerned, you’ve done enough but sadly, the device is suffering from a serious issue.

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How to Troubleshoot Samsung Galaxy S7 Edge “Warning: Camera failed” error

Some Samsung Galaxy S7 Edge (#Samsung #GalaxyS7Edge #S7Edge) owners have encountered the error “Warning: Camera failed” when trying to launch the stock camera app to take pictures or record videos. The error pops up as soon as the app opens leaving the owners without options but to close the app.

Some say the occurrence was sporadic while others say the error comes up every single time the camera is opened. Sporadic or not, I am sure you don’t want this problem to continue as you won’t know if it occurs the time you want to snap something important.

Among the most common symptoms of this problem are the following:

The error message “Warning: Camera failed” pops up as soon as camera opens
Camera app freezes and the error pops up after a few seconds
The app just closes by itself without popping up the error message
Error pops up when you open the app but the camera works the next time you open it
Rear camera works fine but error pops up when switching to front camera

This problem is actually not exclusive to the S7 Edge as this has been happening since the development of Android. It can be a firmware issue or a serious hardware problem affecting the camera sensor itself. Based on cases we’ve encountered before, here’s the list of the possible causes of this problem:

The stock camera app crashes preventing the camera sensor from operating
The camera sensor itself is defective and needs replacement
The Gallery freezes and crashes affecting the camera app
The firmware is corrupt or files needed to operate the camera are missing
The phone suffered liquid or physical damage that affected the camera
Some caches and/or data got corrupted for some reason
Smart Stay is interfering with the camera’s operation

Now that I presented the common symptoms and possible causes of this problem, here’s a couple of concerns sent by our readers who just got the new Galaxy S7 Edge:

“Hi droid guys! I need your phone. My Galaxy S7 Edge is still 4 days old and I’m actually enjoying this new beast until I opened the camera. Yes, I just opened the camera after 3 days of learning its new features. I don’t usually take so many pictures and the camera didn’t interest me at all, however, I am worried because it gives me the error “Warning: Camera failed” when I opened it up for the first time. I closed it and opened it again and the error was gone. Tries several times to open it and snap photos here and there but the it didn’t return. Today, I opened it and the error was there again, closed it, no error, closed it and opened it again and there was the error. Apparently, the problem error doesn’t occur every time but I just want to know if there’s a way to fix it or should I have it replaced? Thanks for the help.” — Joseph

“My name is Sarah and my phone is the new S7 Edge I bought about a week ago. There is an error that shows up telling me that the camera failed whenever I try to take pictures. This just occurred recently because I was able to take a lot of pictures since I got it. I don’t understand why it has to occur but if you know how to fix it and save me from driving 20 miles to the store to have it replaced, then I would surely appreciate it. Thank you!”

Before going any further, if you have other concerns with your new phone, visit our troubleshooting guide as we list down every problem we address each week. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire. Make sure to provide all relevant information about your problem.

Step-by-step Troubleshooting

I understand how frustrating this problem could be to some owners considering the phone is brand new and a premium device (with premium price) at that. This troubleshooting guide only exists for owners who are willing to take some time tinkering their devices in a bid to fix it and save them from driving miles and miles to the store and spending hours of waiting until the tech finally fixes the device. Let’s try to perform a thorough troubleshooting by starting from very simple procedures.

Step 1: Restart the camera app and/or restart the phone

This is just a temporary fix but if you’re in a hurry to snap some pictures, try opening the camera app again after the error popped up. If you’re still getting the same error, then try to reboot the phone and then try again.

There are times when the app or the hardware glitches causing the former to crash and return an error. A simple reboot will refresh the phone’s memory and may fix the problem.

Step 2: Clear the cache and data of the Camera or Gallery

Both the camera and the gallery apps are connected and run simultaneously. When the camera takes pictures, the gallery will be the one to sort them, crop thumbnails, etc. There are times when the Gallery freezes and hangs after taking pictures, which may lead to the camera crashing either by giving out an error or by simply force-closing the app without warning.

So, if the error message pops up after taking pictures or even just viewing them through the camera, try clearing the cache and the data of the Gallery app first and see what happens. Don’t worry, your photos and videos are stored somewhere else and will not be deleted.

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch the Gallery (Camera) app.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

If the problem remained after that, then repeat the process but this time, clear the cache and the data of the camera app.

Step 3: Turn off or disable the Smart Stay feature

The Smart Stay feature in Galaxy S7 Edge uses the front camera in detecting the owner’s face once enabled. There have already been a lot of reports in the past complaining about this very same issue that is caused by this feature.

Smart Stay is a really good service but for some reason, Samsung may have overlooked some things causing the feature to interfere with the Camera’s normal operation. If you’re not using it or if having a working camera is more important than this, then you should disable it.

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Tap Display.
Touch Smart Stay.
Touch the toggle switch to turn it Off.
Reboot your phone.

It should work now if Smart Stay was causing the problem.

Step 4: Try clearing the system cache

Minor firmware and hardware glitches are often caused by corrupt caches. Since we really can pinpoint which file got corrupted (but even if we can we still don’t have access to it), it’s always easier to just delete all the system caches and let the phone create newer files. With that, you need to wipe the cache partition:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Step 5: Clear all data by doing the master reset

This is your last resort if wiping the cache partition failed. If you’re familiar with factory reset, then this procedure is the same and aside from that, it reformats both the data and cache partitions. But just before you do it, make sure you backup all your data as they’ll all be deleted. Then, remove your Google account and disengage the screen locks to make sure the Anti-theft feature is turned off. Once you’ve done all of those things, follow these step:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Lastly, if the problem wasn’t fixed by the master reset, there’s a chance that the problem is with the camera sensor itself. Since you are still within the replacement period, take time to visit the store as soon as possible so you can have the unit replaced with a brand new one.

I hope that this troubleshooting guide helps.

We are always willing to hear from you so don’t hesitate to contact us using this form. If you’re contacting us because of a problem, we may take time researching on it, so please bear with us. Rest assured we read each problem we receive and research on them.

Fix Samsung Galaxy S7 Edge that won’t charge using its charger, other power issues

Charging issues is one of the most common power-related problems with the #Samsung Galaxy S7 Edge (#S7Edge). We actually received a lot of complaints from our readers who were complaining about their phones that won’t charge using the wired method. In fact, we already addressed many of these problems before but since we are still receiving quite a lot of similar issues, we cannot just stop publishing posts like this.

In this post, I included a few charging issues. The first problem is about a unit that doesn’t charge while plugged in using its power adapter but charges with 1A power bank. It might be an issue with the hardware or the firmware and there’s only one way to find out–troubleshooting. So, read on to understand more about this problem and learn how to deal with it in case it occurs to your.

As to our readers who are bugged by other issues, make sure you visit our Galaxy S7 Edge troubleshooting page as we’ve already listed hundreds of problems with this device. Try to find issues that are similar or related to yours and use the solutions we suggested. If they don’t work for you, you can always contact us by completing our Android problems questionnaire. Please provide us with detailed information about your problem so we can help you better.

Galaxy S7 Edge doesn’t charge using power adapters or chargers

Problem: We have had the phone for about 2 months and we had been travelling on a coach and it had charged fine but when I have come home it has not charged I have tried about 5 different plugs and chargers and it won’t charge it only charges when I use a 1 amp portable power bank and this has happiest to me and my sister. We both have S7 edge me black her gold and it has happened on both. I think it is a software thing. We have updated a few weeks ago and we have tried to restart the phone many times. Please help.

Answer: Well, it can be an issue with the firmware or a problem with the chargers or the cable you use. We cannot just jump into conclusion without doing some troubleshooting. Two Galaxy S7 Edge phones having the same issue and do you think it’s also a coincident that it happens to you and your sister? I don’t think so. Probably, you have the same set of apps installed, right?

My first suspect are the apps. You may have installed an app that can manipulate the battery. With that in mind, I want you to boot your device in safe mode to temporarily disable all third-party apps.

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once the phone successfully booted up in safe mode, attempt to charge phone using the original charger. I understand you already tried using 5 different chargers, is that accurate? If so, then please just use the original one after all, those third-party chargers don’t work too. Should my suspicion that the problem is caused by one of the apps, then it should charge while in diagnostic state but if not, then try connecting your device to a computer if possible.

By connecting it to a computer, you can immediately tell if the USB cable has something to do with the problem. If the computer detects the phone, it must charge although very slowly but if not, then it’s the cable. Try using the USB cable of the other unit and see if that works.

Lastly, if the phone still won’t charge if not through the power bank, then take time to backup your data and files and reset the device. If you were right about your suspicion that it’s a software issue, then the reset may fix it but if not, then you have no other choice but to have it checked. Here’s how you effectively reset your device…

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Galaxy S7 Edge won’t reboot, screen only flickers

Problem: I have tried the four steps to reboot my Samsung S7 Edge but the screen only light up for a fraction of a second and off again. I brought this phone in Vienna, Austria, because I lost my s6 phone in the taxi while travelling to work in Vienna. As I am permanently in another country, I would like to request whether I can still be helped to fix my phone?

Answer: I don’t know how this problem started since you only told us what’s happening with your phone now or what the problem is. If it’s damaged physically or by water, then wherever you go, you cannot claim warranty. However, if it’s a minor problem not caused by you, you may still be able to have it checked by a technician without a service fee. Company rules vary from country to country so you won’t know unless you try.

Galaxy S7 Edge draining the battery while plugged in instead of charging

Problem: I tend to put my phone to charge and I would text people while charging and I recently sawas it would not charge it would actually drain more than charger. I have this problem while the phone is being charge and I have the fast charging cable. Can you please help.

Answer: Try turning the phone off and plug it in to charge and if it charges fine and fast, then the problem might be as simple as too much apps running in the background draining the battery quicker than the device could charge. The next thing to do is verify whether the phone also charge fine while in safe mode and if it does, then try to find out which apps are causing the problem.

On the other hand, if the device won’t charge properly even if it’s turned off or in safe mode, then it might be a problem with its charger. At this point in time, try using a different charger or try connecting your device to a computer. Should the device charge when using a different charger or connected to a computer, then it’s time to buy a new charger, otherwise, let it be checked by a technician.

Galaxy S7 Edge won’t turn on nor respond without apparent reason

Problem: I was headed home with my Samsung Galaxy S7 Edge working perfectly fine. So I put my phone at a pocket in the car. And when i got home it suddenly was not responding. I tried charging it but the led indicator wasn’t lighting up but I still kept it plugged for like maybe 20 mins but still wont turn on. I also tried doing the reset with the volume key down and power button thing and it still wont respond. Should i get my phone repaired or something?

Answer: Don’t worry, it’s not as bad as you think. It’s a simple system crash, which leaves the phone unresponsive and charging is also impossible to do. You can bring your phone back to life by pressing and holding the Volume Down button and Power key together for 15 seconds. If the problem happens more often, the phone might be suffering from a serious firmware issue and a reset might be necessary. My point is, since it already happened once, there’s a chance it would happen again so continue observing your phone.

Galaxy S7 Edge keeps showing the “moisture detected” warning

Problem: Ever since using the VR I have charging issues with intermittent “moisture detected” warnings. Phone has not gotten wet and USB port is dry. At times while phone is charging after the charging will stop/continue randomly with intermittent warnings. Sometimes it will charge without issues for a good 30 min prior to any signs. Sometimes longer. I’ve read other reports with similar or identical issues.

Answer: Try to check the USB port on your phone to see if there is a pin that’s bent or a lint inside. If there’s a bent pin, try to straighten it out as that might be the problem and as for the lint or debris, just remove it or blast compressed air into the port to clean it up. However, if there’s no problem in the port, it’s time you had it checked.

Galaxy S7 Edge won’t turn on after possible overheating

Problem: Was using Dr Fone to recover deleted photos from my S7 Edge. Software froze which is when I realised my phone seemed to be switched off, but extremely hot, above 104f (baby thermometer). Error message was to the effect that my phone malfunctioned. So I disconnected connection from my PC. I used the volume and start button, this eventually seemed to switch the phone off, as it started to cool down. However I cannot switch my phone on. Can you help?
Answer: In other words, the phone overheated. Pressing and holding the Volume and Home buttons won’t turn off the device so I think the phone switched off on its own as preventive measure because if it stayed on, it might have been fried.

Allow the phone to cool off and then press and hold the Volume Down button and then the Power key and keep them pressed together for 15 seconds. That should boot the phone up but if not, try to charge the phone for a few minutes and try to see if it does heat up fast because if so, there’s nothing you can do about it except bring it to a technician and have it checked or repaired. If it charges, however, and the charging signs are showing, then you can turn the phone on after a few minutes.

Galaxy S7 Edge froze but home screen is on with blue line

Problem: My Samsung Galaxy S7 Edge has frozen up, the home screen is on but there’s a blue line that’s scrolling up and down it won’t let me enter to my apps. It does not respond at all.

Answer: That’s another variation of a system crash–the phone becomes unresponsive but the screen stays on. To fix it, press and hold the Volume Down and Power keys together for 15 seconds. This will make the phone reboot normally.

Galaxy S7 Edge won’t charge up to 100%, stops at 70%

Problem: Hi. My phone all of a sudden doesn’t charge up to 100%, it stops at 70%, little icon on a battery shows lightning bolt on it while charger is plugged in but it doesn’t charge anymore. Tried to reboot but nothing changed. And i think battery life started to go down much quicker than usual. Any ideas?

Answer: Try to boot your device in safe mode and see if it can continue up to 100% when all third-party apps are disabled. If still not, try turning it off but continue charging it. If the problem remains, try to wipe the cache partition as corrupt caches may sometimes cause problems like this.

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If all else fails, have it checked by a technician.

Is Galaxy S7 Edge waterproof? No, it’s not.

Problem: Phone not waterproof. In 3ft of h2o, holding breath took pic and came back up no longer than 10sec. Phone will not come on contact Samsung and told since I didn’t purchase directly from them they are not responsible. How can you advertise one thing and not stand behind it.

Answer: First off, we are not associated with Samsung, so if you’re here to air out your frustration thinking we’re Samsung, you’re barking at the wrong tree.

But anyway, we also would like to tell you that the phone is water-resistant, not waterproof. No one can blame you for thinking it’s waterproof as the IP68 rating is one of the selling points of the phone. But the fact is water can still get into the device and that’s what happened to yours, right? Too bad Samsung won’t take it in and fix it without fee but it’s because water damage isn’t covered by the device’s warranty.

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Phone Not Charging Troubleshooting

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How to fix Samsung Galaxy S7 Edge that won’t bootup or turn on after a firmware update [Troubleshooting Guide]

We received a lot of complaints from our readers who own the #Samsung Galaxy S7 Edge (#S7Edge) and one of the most common issues is that the phone would no longer bootup or power on after a firmware update. So, a question about whether or not to update the phone was raised and of course, we have to investigate this as it seems to be a very serious firmware issue, although some cases may have been caused by hardware problems.

First off, I want to put a clear distinction between the terms “booting up” and “powering on” to avoid confusion. When you say the phone isn’t booting up, it actually powers on but it can’t successfully load everything and reach the Home screen. Most of the time, the device is stuck on the logo or the black screen after that. Boot loop is also a part of this problem because of the time the logo is farthest the phone can reach before it restarts.

When you say the phone isn’t turning on, it means that there’s no sign of power whatsoever. The device won’t respond when you press and hold the Power key or any other buttons for that matter, although a combination of buttons may bring the phone back to life provided that the problem is a minor issue with the firmware and not with the hardware.

Read on to understand more about these issues and learn how to fix them or, at least, troubleshoot your Galaxy S7 Edge in case one of these may happen to you. If you have other problems, however, make sure you visit our S7 Edge troubleshooting page for we have already addressed a lot of problems that occurred with this device. We may already have a solution to your problem so try to find issues that are similar to yours. On the other hand, if you need further assistance, you can always contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that won’t boot up successfully after an update

The booting up issue is the first I want to tackle in this post because more often, it’s firmware-related. Below are some troubleshooting steps you can actually use to see if you can fix the problem on your own without any help from a technician or your provider. But before that, here’s one of the problems we received.

Related Problem: My Galaxy S7 Edge just got updated and I thought everything went well but after a few days, I noticed the phone seemed to have slowed down noticeably and after that it shut off. When I tried turning it back on, it just stays on the black screen after the logo. Turning it off and then on again will result to the same thing. Can you guys help me out here? What can I do to fix this problem and I’m also curious as to what caused it? Thanks a lot!

As our reader said the S7 Edge’s performance noticeably deteriorated before it actually turned itself off and got stuck on the black screen after the logo appears on the screen. It’s actually a typical “stuck during boot up” issue and while it seems minor based on the description, there were reports about the same problem that are more complicated than this one. Therefore, we need to troubleshoot the device thoroughly and not just based on the problem I cited here.

Step 1: Verify it’s not just an issue with any of your downloaded apps

There are cases wherein the phone gets stuck during boot up as soon as the update gets installed and there many also reported to have used their devices for a few days before the problem started. But whatever the case is, the safest thing to do while you’re still trying to find out what the culprit is is to isolate the problem but restarting the device in Safe Mode. In this state, the device will run at default settings with only pre-installed apps and built-in services running in the background. In other words, all third-parties will be temporarily disabled.

The other term for Safe Mode is diagnostic state wherein you can immediately know if the problem is with pre-installed apps, firmware or downloaded apps.

If the problem still occurs even in safe mode, then it’s either a problem with the pre-installed app or the firmware itself, otherwise, the third-party apps have to be looked into. You need to find out which app is actually causing the problem and uninstall it, although it’s really difficult to determine which one is the culprit. But anyway, here are the steps on how to boot your Galaxy S7 Edge in safe mode:

Press and hold the Power key.
As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
Continue holding the Volume Down button until the device finishes rebooting.
You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

The purpose of this procedure is actually to know whether your phone can boot up successfully and if so, try booting it up normally and if that doesn’t make any difference, boot it up in this state again and this time, find the apps that are causing the issue.

On the other hand, if the phone cannot boot in safe mode successfully, the next step is necessary.

Step 2: Try booting the phone in Recovery Mode and wipe the cache partition

This procedure must be done if the phone still cannot boot up normally after getting out of safe mode or if it cannot start up in that state. The problem might be in the cache because it occurred after an update. More often, the system cache gets corrupted during the update process and if it continues to use it, issues like this occur.

When it happens, you should delete the system cache so that Android will be forced to create new files that will replace them. So, here’s how you boot your S7 Edge in Recovery Mode and wipe the cache partition:

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If the phone gets stuck during boot up still, then you have no other choice but to do the next step.

Step 3: Boot your phone in Recovery Mode again and do the Master Reset

For firmware issues, this is a very effective procedure as it doesn’t just delete your apps, data and files, it also reformats the entire data partition where system files are saved. In that effect, no corrupt will be left behind that’s why it’s imperative you do this step before deciding to send the phone for checkup and/or repair. Here’s how you do the master reset:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If the reset fails, then visit a local shop or go to your provider and have it taken care of.

Troubleshooting Galaxy S7 Edge that won’t turn on after an update

If the phone refuses to come back on after being updated, it could mean that the firmware installed on it is totally corrupt, damaged or lacking many files. However, there is also a possibility that it’s a hardware problem and it’s just a coincidence that the problem occurred after the firmware update. With those things under consideration, follow the steps below in troubleshooting your device but before that, here’s one of the problems we received related to the issue at hand.

Related Problem: I hope you guys are doing well as I really need your help. I bought the S7 Edge several months ago and while I was satisfied with its performance before, I’m very disappointed now and it ceases to work already. There was an update that got installed then the phone turned off and won’t power back on no matter what I do. I need your advice on this please. Thanks.

Step 1: Verify that it’s not just a problem caused by a system crash

The firmware works hand-in-hand with the hardware but there are times the former crashes and when it happens, both of them may suffer. Being unresponsive is just one of those symptoms. Since the Galaxy S7 Edge doesn’t have a removable battery, you cannot just do the battery pull trick just like old models.

Samsung engineers, however, already thought of this so they included a combination that will simulate battery disconnect. That’s what you need to to do rule out the possibility of a system crash. To do that, the press and hold the Volume Down button and the Power key together for 10 seconds. If there’s enough battery and that there’s no actual damage to the hardware, the phone should reboot.

Step 2: Charge the phone to make sure the battery has enough charge

It’s a power-related issue so you immediately need to rule out the possibility that the battery only got drained that’s why the phone won’t turn on even just after a firmware update.

Aside from that, you can also immediately tell if the firmware detects the phone being connected to the charger because if so, it should show the usual charging signs like the charging icon on the screen and the red or green LED on top of the screen. If none of those show up, then try a different charger and if still no, then you might be looking at a possible hard-bricked phone. Your last chance is to send the phone for repair.

If you’re verified it’s not a battery issue and that the phone actually responds while charging but the device still won’t turn on, then try to wipe the cache partition but first you need to boot your phone in recovery mode. If that fails as well, then the reset is also necessary provided the phone turns on. Lastly, you need a real technician to get it fix if the problem remains.

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How to fix Samsung Galaxy S7 Edge crashing and overheating issue after system update (easy steps)

If you own a smartphone like the Galaxy S7 Edge it is normal that the device may heat up especially if you’re watching high definition videos or playing mobile games while charging. But if the device is overheating even you’re not using it, then, that’s a different story. Overheating, while not so common, may occur from time to time, in fact, we received emails from our readers complaining about their devices reportedly overheated and crashed after updating their firmware. We have to look into this problem to know why it occurs and hopefully help our readers fix it.

In this post, I’ll be tackling this issue, consider every possibility and rule them out one by one so that you may understand why this problem is happening to your phone. Of course, our primary goal is to fix the problem and make your phone won’t perfectly again and we will do that. So, if you’re one of the Galaxy S7 Edge users whose experiencing these type of problems, we recommend you to continue reading this article to give you an idea how to deal with them.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

Fixing Galaxy S7 Edge that overheats and crashes after a firmware update

There is one potential to this issue provided that it started after an update. As you know, major updates are supposed to fix problems reported by users and while that’s the case in almost every update Samsung rolled out for its devices, there are times when new issues emerge and more often it’s because of some caches that got corrupted or became obsolete during the update process.

System caches, while temporary and small, they play a great role in making your phone, apps and services run smoothly. If they get corrupted at some point, there could be a negative effect to your phone. With that said, the best thing to do about this problem that started shortly after a firmware update is to delete all system caches so that the firmware can replace them with new ones. This is how you do that…

Turn off the device.
Press and hold the Volume Up key, Home key, and Power key at the same time.
When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later.
Release all of the keys.
Press the Volume down key to highlight “wipe cache partition.”
Press the Power key to select.
Press the Volume down key to highlight “yes” and press the Power key to select.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

After the phone has rebooted, continue your observation to know if it would still crash or overheats and if so, then you have to do more than just wiping the cache partition. Continue reading below for some troubleshooting procedures you can do to determine the problem and hopefully fix it.

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Troubleshooting guide for Galaxy S7 Edge that keeps crashing and overheating

The very purpose of this troubleshooting guide is for us to know why this problem occurs in the first place, what causes it and what needs to be done to fix it. However, I understand that not all users are comfortable doing procedures on their phones that they don’t fully understand. So, if you’re hesitant to troubleshoot your phone on your own, you better bring it to the service center so that a Samsung tech can check it for you. But for those who are willing to do something about this problem, read on as one of the methods below may help you.

Look for signs of physical and/or liquid damage

Overheating and any sort of firmware issues can be caused by a physical damage and any impact that could render the phone useless should leave a mark on the outside. So, look for scratches, dents and cracks because if you see some, it’s always possible that this problem you have on your phone is due to a physical damage.

When it comes to liquid damage, it’s bit more complicated than the previous but that doesn’t mean you can’t do something about it. To check for possible liquid damage, do the following:

Look into the USB / charger port to find traces of liquid or any foreign materials.
You may use a cotton swab to clean the area or insert a small piece of tissue to absorb the moist.
If you can see some debris or lint, you can use a pair of tweezers to remove them.
You may also check the Liquid Damage Indicator (LDI) in the SIM card slot.
If the LDI is white, there’s no water damage but if it turned red or purple then water or any sort of liquid found its way into your phone.

In case there are signs of physical and/or liquid damage in your phone, it’s best that you bring it to the service center so that a technician can immediately check it for you.

Observe the phone in Safe mode

Applications that keep on crashing may affect the firmware which may also result to system crashes wherein the phone would freeze for a few seconds before it would shut itself down. More often when this happens, you would have an unresponsive phone. Third-party apps that need to be updated are often the cause of this problem.

Moreover, if there are a lot of apps running in the background, it may also lead to overheating. It may happen after an update or any time. We need to rule out these possibilities and to do so, you just have to run your Galaxy S7 Edge in safe mode to temporarily disable all third-party apps. While in that environment, continue your observation to know if the phone would still crash and overheat. This is how to run your S7 Edge in safe mode:

Turn your Galaxy S7 Edge off.
Press and hold the Power key past the Samsung Galaxy S7 edge screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

If the crashes and overheating disappear in this mode, then it’s clear that your third-party apps have something to do about these issues. It’s difficult to pinpoint which app is causing the problem but if you already have some apps you suspect, you should try uninstalling them first, reboot your phone in normal mode and see if problems still occur. Here’s how you uninstall an app from your S7 Edge:

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Apps.
Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
Tap Uninstall.
Tap Uninstall again to confirm.

I know it’s easier said than done so if you think it would be a lot easier and faster to do a reset than to find out which app causes the problem, then I suggest you backup your files and data and then perform the Factory Reset:

Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
From any Home screen, tap the Apps icon.
Tap Settings.
Tap Cloud and accounts.
Tap Backup and reset.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the back key twice to return to the Settings menu, then tap General Management.
Tap Reset.
Tap Factory data reset.
Tap Reset device.
If you have screen lock turned on, enter your PIN or password.
Tap Continue.
Tap Delete all.

However, if your S7 Edge is still crashing or overheating in Safe mode, then you must do the next method.

Observe your phone in Recovery mode

The Android system recovery or Recovery Mode is the fail-safe of almost all Android devices. The phone that boots up into it will have all its components powered up like it usually does when it’s booted up into normal mode but the usual user interface and all other apps and services aren’t loaded. If the phone heats up while in this mode, then it’s clear the problem is with the hardware and not due to a firmware issue. In such case, the best thing you can do is bring the phone to the service center but before you do that, it’s best that you do the Master Reset. This will bring the phone back to its original or factory settings. There’s also a chance that it would fix the problem so it’s worth doing it. However, make sure you backup your files and data prior to doing this as they will be deleted. I also suggest you disable the Factory Reset Protection by removing your Google account from your phone before you even boot the device into the Recovery mode to make sure you won’t be locked out after the reset.

Once every is set and ready, follow these steps to do the Master Reset:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

If it fails to fix the problem, then it’s time to bring it to the service center. At least, you’ve done everything in your power to fix the problem but to no avail.

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5 Best Bezel-Less Phones in 2019 with the Highest Screen-To-Body Ratio

The era of bezel-less phones is here, and we welcome it with a warm embrace, giving you our top 5 favorite bezel-less phones in 2017 with the highest screen-to-body ratio. There are no bad or even mediocre smartphones on this list—only the best of the best—so you can rest assured knowing that no matter which one you pick, you won’t regret your purchase.

Best Bezel Less Phones 2017

Brand	ProductAmazon.com Link	Price on Amazon.com
Huawei	Huawei Mate 9	700
Samsung	Samsung Galaxy A9	698
ZTE	ZTE Nubia Z11	489.91
Samsung	Samsung Galaxy S8+	442.96
Oppo	Oppo R9	Check Price

Samsung Galaxy S7 edge

It’s stylish, it’s curved, it’s the Galaxy S7 edge. Curved edges are in vogue right now, and nobody executes them better than Samsung. This time, they’ve achieved a fantastic screen-to-body ratio of 76.1%, making this 5.5” smartphone relatively easy to hold in just one hand. And believe us: you will not want to put this phone down.

Its gorgeous metal body is smaller than the latest iPhone, and its smooth edges make it feel more like an exquisite pebble rather than a soulless electronic device. Because the screen extends from one edge to the other, the images on screen pop out and all colors are exceptionally vivid and accurate.

The entire body is tightly sealed to keep dust and water away. According to Samsung, the smartphone can survive being submerged in up to 1.5 meters of water for a maximum of 30 minutes. The ability to survive in such harsh conditions is even more admirable given the presence of both a 3.5mm audio connector and a microSD slot.

Smooth performance is provided by the Snapdragon 820 chipset, Adreno 530 GPU, and 4 GB of memory. The excellent responsiveness of the S7 edge is apparent everywhere, but especially when taking pictures with the 12 MP rear camera with phase detection autofocus. The camera takes a mere fraction of a second to focus, shoot, save, and become ready to take another picture. Its low light performance is near the very top of what modern smartphones have to offer, and it even produces detailed 4K footage at 30 frames per second.

All in all, the Samsung Galaxy S7 edge is a device that makes no compromises and, as such, delivers in every possible way. If you take good care of it, a phone like this can serve your many years, and it will be very easy to sell it on eBay once you’re ready for an upgrade.

What Users Like

Dust and water resistant
Excellent screen-to-body ratio
Flagship performance
Beautiful display
4K video and great low light performance
Good re-sell value

Huawei Mate 9

Even though we don’t sell smartphones, we can easily imagine that devices from Huawei wouldn’t be too hard to sell. The company likes to include an abundance of attractive features that make their products look fantastic on paper. Of course, customers have gotten smarter over the years when it comes to distinguishing empty marketing promises from those with some merit behind them. Given how well the Huawei Mate 9 sells, it’s not hard to see that it falls into the latter category.

The Mate 9 is the first Huawei smartphone that uses the company’s brand-new Kirin 960 processor. This computational beast includes a four-core A73 2.4GHz and four-core A53 1.8GHz CPU, delivering 18% faster performance. Alongside this flagship chipset is the Mali-G71 octa-core GPU and 4 GB of memory. To take things even further, Huawei has implemented a cutting-edge Machine Learning algorithm that automatically learns user habits, anticipating the user’s next moves to prepare resources in advance—clever stuff, indeed.

These days, it’s easy to dismiss performance as something that’s becoming less important with every new smartphone generation. After all, even affordable mid-range devices can handle just about anything you throw at them. That’s why the Huawei Mate 9 has plenty of other tricks up its sleeve.

Its large 4000mAh battery got us through 2 days of moderate usage, and the dual-lens camera from Leica, a premium-segment manufacturer of cameras and sport optics products, can easily compete even with the likes of Samsung, Apple, and the Google Pixel. The front-facing camera has a resolution of 8 MP and features Huawei’s new facial enhancement algorithm, which automatically detects your face and applies custom beauty settings to make you even prettier than you already are.

What Users Like

Long battery life
Brutal performance
Dual-lens camera from Leica
Excellent build quality
Software improvements

ZTE nubia Z11

You’ve probably heard of ZTE, the company behind so many highly-rated budget smartphones, but you may not have heard of nubia, which is a sub-division of ZTE that focuses on high-end devices. In the past, most smartphones with nubia’s logo on the back stayed in their home country, China. That’s not the case with the ZTE nubia Z11, and there are several reasons why we believe that you should be thrilled about this smartphone.

One of these reasons is the Z11’s gorgeous 5.5” display with 75.2% screen-to-body ratio and the full HD resolution. Not only does the non-existent bezel look fantastic, but the edges are interactive, allowing you perform gestures to control a variety of settings. It’s not something that we would use very often, but there are certainly many people out there who would.

The Z11 is a slim smartphone with durable, metal body. Looking at it from the back, there’s a very high-quality 16 MP camera with phase detection autofocus and optical image stabilization in the top left corner. In the center below it is a fingerprint scanner that you can use to quickly unlock your phone. The back cover is non-removable, and so is the 3000 mAh battery.

The ZTE nubia Z11 runs a re-skinned version of the Android operating system, called FiT 2.0. Much like Xiaomi’s MIUI, FiT 2.0 ditches the app drawer in favor of a user interface that controls more like iOS. Everything is smooth and well-optimized, so it’s unlikely that most users would feel the need to install a third-party launcher, even though they easily can.

ZTE couldn’t call the Z11 a flagship device if it didn’t feature flagship specifications. There’s the Snapdragon 820, Adreno 530, and up to 6 GB of memory. ZTE sells only one version of the Z11, and it has 64 GB of internal storage space. Users can get more by sacrificing one of the two SIM card slots, using it as a microSD card slot.

What Users Like

Beautiful design
Vivid, sharp camera
High-end specifications
Gesture controls
Optimized software

OPPO R9s Plus

The OPPO R9s Plus is a self-proclaimed selfie expert. The front-facing camera is essentially a high-end rear camera, and the rear-facing camera is even better. Thanks to the new image sensor, the rear-facing camera can capture up to 4x incoming light, producing perfect selfies no matter what time of the day you are taking them. The camera also features OPPO’s ISOCELL technology, which helps to reduce the interference between pixels.

Even though the camera itself is capable enough to amaze your friends and followers with its remarkable picture quality, the Beautify 4.0 camera bundle takes things to the next level. This automatic skin enhancement tool can brighten your skin, remove blemishes, apply various filters to the picture, and more.

The R9s Plus has a 6” screen with 75.1% screen-to-body ratio and the full HD resolution. A large screen like this would quickly turn lesser smartphones into useless paperweights, but the 4000mAh battery keeps the R9s Plus operational for up to two days of moderate use. The smartphone is powered by the Snapdragon 653 processor, which is engineered to support 10 percent higher performance compared to the 652. Even though there are better processors available, the 653 easily handles all common, and not so common, usage scenarios, especially thanks to the presence of 6 GB of memory.

Included with every OPPO R9s Plus smartphone is a special charger that supports OPPOS’s OOC Flash Charge technology. According to OPPO, five minutes of charging can give you enough power for a two-hour phone call. Even the new version of OPPO’s version of the Android operating system, called ColorOS 3.0, focuses on battery life as well as the overall performance of the device.

What Users Like

New version of ColorOS
Excellent selfie camera
Long battery life
Reliable performance
Comfortable to hold

Samsung Galaxy A9

Featuring an elegant glass exterior, the Samsung Galaxy A9 is our favorite large, bezel-less smartphone for the masses. Amazon currently sells it for slightly over $300, which is an incredibly attractive price when you consider what the A9 has to offer.

The smartphone has a 6” Super AMOLED capacitive touchscreen with the full HD resolution and the Corning Gorilla Glass 4 technology for extra protection. The A9 runs on a slightly older chipset from Qualcomm, the Snapdragon 652, but we can’t say that the chipset limits the smartphone’s performance in any way whatsoever. This time, Samsung has included only the most useful apps from Google and Microsoft and a very small number of their own apps. As such, the smartphone feels lightweight and well-optimized.

Moving on to the rear camera, we have a 13 MP sensor with optical image stabilization and LED flash. The front-facing camera has a resolution of 8 MP and the ability to record full HD video footage. Both cameras perform adequately well given the price of the smartphone.

The one thing that made the Galaxy A9 stand out is its long battery life. The 4000mAh battery can keep the smartphone functional for almost 3 days, and thanks to the support for fast battery charging, you’ll be back on your feet in no time. It’s also worth mentioning that the A9 has a front-mounted fingerprint reader and support for active noise cancellation during phone calls.

What Users Like

Affordable
Large, vivid display
Well-optimized
Almost no bloatware
Long battery life

Best Bezel Less Phones 2017

Brand	ProductAmazon.com Link	Price on Amazon.com
Huawei	Huawei Mate 9	700
Samsung	Samsung Galaxy A9	698
ZTE	ZTE Nubia Z11	489.91
Samsung	Samsung Galaxy S8+	442.96
Oppo	Oppo R9	Check Price

How to fix commonly reported Samsung Galaxy S7 Edge Internet problems

Learn how to #troubleshoot some pre-installed apps with the #Samsung #Galaxy S7 Edge (#S7Edge) that can’t connect to the internet.
How to fix your phone whose mobile data connection keeps dropping off.
Is there really a prioritization issue with the Play Store that affects phones connected via Wi-Fi?
How to permanently fix an issue involving the S7 Edge whose mobile data connectivity deteriorates over time until it drops off.
Who to contact if you have issues with mobile data connectivity with your phone? Companies concerned are Straight Talk and Samsung.
Learn how to troubleshoot your phone that can’t connect to the mobile data with new SIM card.

We received a lot of internet-related issues from our readers ever since we started supporting devices. They are the most commonly reported problems not just with the Samsung Galaxy S7 Edge but all across the Android platform.

Read on to know more about these problems and how to fix them. If you already contacted us regarding this issue before, try to browse through the problems I cited in this article as we may have already addressed your concern.

If you have other issues with your phone, visit our S7 Edge troubleshooting page and browse through the problems we already addressed. Find problems that are similar to what you have and use the solutions we recommended. You may also contact us through this form should you need further assistance.

Q: “Hello Droid guy, I purchased my Samsung Galaxy S7 edge a few days back. For the first few days it was all good I loved it very much. But since yesterday I have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo sports and news updates on the edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when I operate with mobile data they seem to work fine. I am able to use all the Google apps with my home Wi-Fi except for Facebook and apps on the edge panel. Please help me out.”

A: It might be just some issues with your apps, so the first thing you should is troubleshoot one app that you’re having problem with. For instance, since you are having issues with Facebook, let’s troubleshoot that first and then we go to other apps. The first troubleshooting procedure you should do is clear the cache and data of the app. It’s safe to do it with Facebook because you won’t lose anything but your setting preferences…

Clearing App Cache & Data

From the Home screen, tap the Apps icon.
Find and tap on Settings.
Touch Applications and then Application manager.
Swipe to ALL tab.
Find and touch Facebook.
Touch the Force Close button first.
Then, tap Storage.
Tap Clear cache and then Clear data, Delete.

If this procedure doesn’t fix the issue, then you need to do some general firmware troubleshooting especially if the issue started just recently or after an update. You have to wipe the cache partition:

Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

These might be just the procedures you need to fix this kind of problem, otherwise, you need to do the master reset.

Backup your data.
Remove your Google account.
Disengage screen lock.
Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Q: “My new Samsung Galaxy S7 Edge’s mobile network drops sometimes. It happens randomly between 2 to 3 times a day. Every time it drops I lost all internet connection from my mobile carrier. I’ve tried turning on and off mobile data and airplane mode but it doesn’t help. The only solution for this is to restart the phone, but it’s really annoying to restart so often. How to fix this issue?”

A: If this problem occurs with both Wi-Fi and mobile data enabled, try going to the Advanced Wi-Fi settings and turn on ‘Smart Network Switch’ so your phone will be connected to mobile data and won’t automatically switch between networks. If the problem still persists, try wiping the cache partition (follow steps above) or you may call your provider and inquire whether there’s an issue with the network or not.

Q: “I believe edge has prioritizing problem with Play Store. I have a newer C6300 Netgear dual band modem/router. S7 Edge can’t handshake with Play Store unless you either use the guest band on router or you put phone in airplane mode then turn WiFi back on. S7 Edge works find with app in data mode.”

A: I believe the problem isn’t the “prioritization” because there’s no such thing. I think the problem is with the settings of your new router. Try switching to a band that has less interference and see if that helps or you may call your Internet Service Provider and check your router.

Q: “Dear droid guy, I recently purchased a Samsung Galaxy S7 Edge. I am already having issues with the network connectivity and the LTE signal. I really hope you can help me. The problem is when I unlock my phone the H+ is displayed on the top right corner but it seems that the internet is not working. After a couple of seconds the H+ becomes H and then the phone completely loses connectivity to the network and also does not allow me to make calls or send text messages. This keeps happening throughout the day. Firstly, I contacted my carrier and also talked with other people that are on the same carrier. It would seem that the problem does not lye with the carrier.

I then proceeded with solutions found on the internet. One solution that seemed to have solved the problem was the wiping of the phone’s cache. This worked for about a day but then again the problem resurfaced making me lose connectivity. I now cannot make calls, send texts or connect to the internet. If you need any more information let me know. Thank you!”

A: No carrier or service provider will ever agree that the problem is with their network. So, if you call tech support and inquire about it, you’ll be told everything is working fine. The same thing goes for Samsung, its techs will never agree to the idea that their device is the problem if there’s no solid proof. So, what you need to do is perform the master reset and if the problem remains, have the device replaced and hope the next unit is working properly.

Q: “I have a Galaxy S7 Edge that I bought on eBay. I have it connected to the Straight Talk network. It worked great for 3 weeks and then all the sudden my mms and Internet aren’t working. I have done a factory reset, my APN is correct and I have gotten a new SIM card. Straight Talk says they can’t help me, and Samsung says the same. I don’t know what to do any more! Please help!”

A: Then why are you staying with Straight Talk if they can’t help you with it? It is clear that when it comes to mobile data, the service provider or carrier is the first one that could be able to help you. I don’t know how you verified your APN but try to ask for it from Straight Talk’s tech support rep. The company has the history of changing its APN more often than others. Also, inquire about your account to see if it’s barred from sending/receiving MMS.

Q: “A little more background: my husband’s S7 Edge developed the same problem the same day. He is on a separate contract and we bought our phones 2 different places. I can still receive pictures, I just can’t send them. When I got my new SIM the data worked for a little while before it cut off again. And when I take my current SIM out of this phone and put it into my old S6 Edge and set up my APN, it works just fine.”

A: It still has something to do with the APN. In the US, a phone has to be provisioned or entered into the carrier’s system to receive service even if it already has a SIM card. Try calling your service provider as they can do something about it for sure.

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