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Samsung Galaxy S6 Edge troubleshooting and solutions

Solutions for Samsung Galaxy S6 Edge Wi-Fi and Mobile Data Problems [Part 1]

Do you have connectivity problems in your Samsung Galaxy S6 Edge? You’ve come to the right spot!

S6 Edge connectivity

Welcome to our first article that focuses on giving solutions for Samsung Galaxy S6 Edge Wi-Fi and mobile data problems! Any smartphone user encounters connection problem from time to time so we have decided to create an entirely new troubleshooting series dedicated to fixing it. If you are an S6 Edge user with a Wi-Fi 0r mobile connectivity issue, don’t hesitate to send us an email by using the link provided at the bottom of this page.

 

Problem #1: Samsung Galaxy S6 Edge’s Internet not working via mobile data

Good Day. I do wonder and hope you can assist me. I have had my Galaxy S6 Edge for not even a month, the first 2 weeks my phone was working PERFECT in every area! Thereafter I experienced internet connection problems where anything related to the internet would not work.

I called my service provider who walked me through the steps of changing my Mobile network to another network and then back to my own. After doing this for almost 3 days in a row – it failed to work.

I called my service provider again and they reset all my settings and activated my account and mobile setting again. It still failed to work.

I decided to go to my service provider’s shop where I bought the phone and the consultants played around and could not find the problem and therefore instructed me to take my phone to a repair shop – which I did and upon collection of my phone – it was said that a software upgrade was needed. I there and then started up my phone, and everything was working well, I was able to connect to the internet and download apps which I needed and wanted.

When I got home – surprise surprise my phone was no longer working. (About 2 hours after I collected my phone).

I have tried to change between the GSM and LTE and all of those network connections to see if anything would make a difference and nothing has.

I did the whole changing of a network to another and back to my own and still nothing is working.

I have been unable to use my phone for over a week now. My phone is a vegetable! Anything that has to do with the Internet is not working, once in blue moon I will get a Whatsup message but that’s about as lucky as I get.

Please help??

Thank you. Regards. — Kaylyn

Solution: Hi Kaylyn. If you are using mobile data to connect to the internet, the problem can either comes from the phone itself, or your account with your service provider. Assuming that you have an acceptable signal for LTE network at home, your first task is to isolate what is causing the problem. Here are things that you must do:

These are standard troubleshooting solutions if a user suspects that the device is suffering from persistent problems. If nothing works, we recommend that you demand for a replacement phone from your carrier and ensure that there are no account- or billing-related issues that may be the real reason behind your problem.

Problem #2: Samsung Galaxy S6 Edge unable to connect to work Wi-Fi

Hi. I have already did the cache wipe. But not the factory wipe set. I don’t have any back up and don’t know how to make a back up.

My Wi-Fi at home connects fine – yesterday it was connecting fine to the work Wi-Fi. I have another Samsung S3 and that connect fine to the work Wi-Fi

Please could you help me. — Susan

Solution: Hi Susan. Try to disconnect your S6 Edge from your work Wi-Fi first then re-connect. That usually does the trick. Sometimes, information for a specific wireless network may have changed for some reason. Forcing the device to re-connect to the same network by manually disconnecting it first will make the phone think it’s connecting to a new network. If you haven’t done it before, here are the steps:

  • Go to Settings.
  • Tap Wi-Fi to turn it on.
  • Select your work Wi-Fi and tap on Forget button.

Problem #3: Samsung Galaxy S6 Edge keeps on losing Wi-Fi signal

Hi. Love your site and all that you do. I’ve got an interesting issue for you here.

I live in Australia and bought my S6 Edge over there before flying out to Europe. Unfortunately, I’m experiencing troubles with Wi-Fi connection when the SIM card has access to the internet. I’ve had this issue in Australia, but I was only there for 3 days after I got the phone so didn’t get much of a chance to test it out since it would automatically switch me over to my 4G data.

I’ve since then arrived in Europe and am currently in Serbia. I got a new SIM card here and had no issues with internet connection or phone calls but could not connect to Wi-Fi at all… anywhere. I thought the phone was physically damaged and that I would need to send it back to Australia for repairs.

The interesting thing is that once I got to Bosnia, I didn’t take roaming and all of a sudden even though I couldn’t make calls or use 4G data, I could connect to any Wi-Fi out there. Once I got back to Serbia I started having issues again so I factory reset the phone (as it’s also got a crazy overheating issue as well) and now I can’t connect to any Wi-Fi system again. I’ve switched the smart network switch on and off numerous times, reset, forgot networks and restarted them and I’m still having issues. Up until earlier today, I could connect to the home Wi-Fi for periods of about 60 seconds and then I would have to turn the Wi-Fi off and on because the signal would just die.

I’ve tried removing the SIM and just connecting to Wi-Fi but I can’t use most of the apps without the SIM card so that’s a no-go.

Do you have any idea what could be causing this and how best to fix it?

It would be most appreciated.

Regards. — Nik

Solution: Hi Nik. Some apps can sometimes block Wi-Fi functionality, especially the malicious ones. Assuming the phone’s Wi-Fi radio is working, the most likely cause can only either be firmware or a third party app. If still possible, kindly perform another round of factory reset then install third party apps individually. Make sure that you give the phone enough time between each installation for observation. Try to connect to Wi-Fi after installing one app and observe how the phone behaves for a few hours. While time-consuming, it’s a more surefire way of isolating the issue. We would have recommended booting the phone in Safe Mode but sometimes, third party apps specially designed to ignore diagnostic mode (Safe Mode) can still run.

We hope this simple step will help but should it fail, you may want to consider getting a replacement from Australia once you return there.

Problem #4: Samsung Galaxy S6 Edge keeps on showing “no signal” error

I have had horrible luck with my AT&T Galaxy S6 Edge. I lose service continuously even when I have my old S5 or my sons Note 4 right next to mine. Mine will be the only one without service. I even had an emergency last week and because I had “no service” it wouldn’t even let me make an emergency call to 911. This has been the worst phone I have ever had. I have missed numerous texts and calls due to this issue and most of the time I can’t even make a call. It doesn’t matter where I am. I have literally tried everything except a new phone. Which is my next step. I just had to tell you thank you for an awesome website. You have been a tremendous help to me. And I will gladly recommend this website and your input to all my friends. And I hope nobody ever has to go through the ordeal I did when I couldn’t even call 911/EMS. — Karla

Solution: Hi Karla. Sorry to hear about being unable to use your phone during an emergency. If your phone keeps on losing signal in an area where there’s strong network coverage, hardware may be to blame. We usually recommend that you do some standard troubleshooting steps but If you have already sought the assistance of AT&T regarding this matter, there’s nothing more that you can do indeed as a user. We suggest that you simply demand for a replacement phone.

And thank you for finding our website helpful. We appreciate your effort and time recommending it to your friends.

Problem #5: Samsung Galaxy S6 getting weak signal despite presence of Airave at home

Hello. I’m a big fan of your application, advice and tips so I’m coming to you with this issue in hopes that you can provide the answers that Sprint hasn’t been able to. I have 2 phones on my account. An S5 that I’ve had for about a year now. Great phone. I’ve also got an S6 Edge. I’ve had the Edge for about 3 weeks now. My home Internet ( and landline ) is high speed AT&T U-Verse. I’ve got great Internet speeds and coverage.

So, here’s the problem with my S6. With both phones in the CDMA mode, connections optimizer on and connected to my Wi-Fi ( Or sometimes by choice, not connected to my Wi-Fi ) and Sprint provided Airave I see a continuous fluctuation in the bars indicate the signal strength. I can be looking at both phones while sitting right next to my Airave which I have connected to my computer and I noticed that at any given time the S5 may have all of its bars and the S6 will only have one or two bars (Which clearly indicates a weak signal). I’ve called Sprint and they’ve theorized that I’ve got a neighbor that has an Airave and my phones are picking that Airave up instead of the actual one in my house. So the technician went in and sit my Airave from the apartment sitting to the mentioned city. He also refresh my connection as well as check the connectivity of all of my phones. For all practical intents and purposes, that seem to solve my problem for about 3 hours.

So today, which is the next day, I am noticing that my signal strength is fluctuating again just as it was the first time. My question is, is this an actual problem with your phone or is this a rather normal occurrence within the network. And also to note, the technician said that most of the area I live in ( Fontana, CA ) has a decent signal as well as a 4G tower about a mile away. When I’m out and about (In the Rancho Cucamonga and Ontario, CA area ) I get a good / decent signal ), but this perplexes me when I’m at home. Having an Airave, AT&T Internet/Wi-Fi and a strong signal, I’m puzzled about why I don’t have full strength more than barely having bars. Should this issue be of big concern or little matter? Please let me know. Thank you for this advice as well as the countless other tips you’ve provided in the past! Keep up the good work as people like myself will always be following! Have a blessed day! — William

 

Solution: Hi William. If all other mobile devices are getting more Sprint signal bars at home except your S6 Edge, that may indicate that the problem is within the device itself. We can talk of wireless interference as a possible reason for the weak signal but then, other mobile devices in the house should also be affected.

As always, it’s good if you can pinpoint if there’s a software or hardware side to this problem. Consider doing a factory reset on your S6 and observe it for a few hours. Make sure not to install any app after doing a factory reset to also rule out third party apps. If the phone receives the same signal levels after a full wipe, that’s a clear indicator of a hardware problem. Unfortunately, the only effective solution for it is by getting a replacement phone.

Now, if the signal levels improve after a factory reset, installed apps or possible firmware update may have messed up some functionality in your phone. Try to isolate the cause by installing third party apps individually while making sure that you have enough time to observe the phone between each installation.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions For Galaxy S6 Edge SMS and Text-Related Issues

 

S6 Edge SMS

Being unable to send or receive text messages may be a minor issue but can get to one’s nerves if left unresolved. There are many ways your S6 Edge can encounter text or SMS issues so we try to cover them here as many as we can.
So, if you are looking for solutions for Galaxy S6 Edge SMS and text-related issues, you have come to the right site.

Feel free to send us an email below if your issue in not covered in this post.

 

Problem #1: Galaxy S6 Edge cannot send and receive text

Hi. I just switched to the S6 Edge from a Galaxy S4 – I’ve had the Edge for 6 days now and I’m not able to send/receive texts to/from Android users. 

I had an iPhone for several years, but it has been at least 2+ years since I switched to Samsung. I remember having issues texting when I first got the Samsung, but eventually everything just worked. The only weird thing was that my texts would come to my work email as well, but I was still getting them on my phone so I just deleted them from my email and went on with my life.

However, now that I’ve switched to the Edge, I am ONLY able to send/receive texts to/from iPhone users. The texts I send to anyone else show as “sent” but the recipients never get them. Same when another Android user tries to send me a text. It looks like it has gone through but I’m not receiving the messages. 

I have tried using the “Deregister iMessage” webpage several times. It tells me to enter my phone number so it can text me a code, which theoretically I would then input and all my problems would be solved.  However, when I input my phone number, the webpage tells me the message has been sent, but I am not receiving the code. When I click on “Resend code” the same thing happens – it says the message has been sent, but I never actually receive a code.  I just tried again and am told I have reached the maximum number of retries and to please try again later. 

Is there anything else I can do here?  There has to be a better way.  I’m almost ready to turn in the Edge for a new iPhone just so I can get my text messages, but that seems like the wrong answer. Please help. Thank you! — Michelle

Solution: Hi Michelle. Are you using your old SIM card from your iPhone right now? If you are, then most probably the mobile number that you have is still associated to your Apple profile. Try to disable iMessage using your iPhone if you still have it and it should work fine.

The cause of the problem has nothing to do with your S6 Edge. Consider using a new SIM card or different mobile number if the problem continues.

Problem #2: Deleted text messages keeps on coming back on Galaxy S6 Edge

Hey I just upgraded my old Samsung Galaxy S3 to my new Samsung Galaxy S6 Edge a little less than a month ago. I have this problem where every time I delete text messages, later on, randomly all the messages come back one by one. Both my texts and theirs. It’s extremely annoying because it’s sometimes 60 or more messages coming back one at a time so you can imagine how long my phone is ringing with notifications. I’ve checked and nothing is synced in my text settings. Please help if you can. Thanks. — Marsha

Solution: Hi Marsha. If you are using the stock messaging app, try to delete its cache and data to resolve this issue. Although we haven’t of this issue happening on stock messaging app, it’s still worth deleting the cache and data as a potential solution. If that won’t fix the issue try to boot the phone in Safe Mode to see if there’s a rogue app behind it.

If you use Google’s Hangouts app or any other third party messaging app, you want to do a different approach. Try tweaking the settings app of the app and look for an option to turn anything that says sync on it. The exact steps may vary per app.

Problem #3: Galaxy S6 Edge receives incoming text only momentarily before it disappears

Hi. I just got a Galaxy S6 Edge. I get text messages and once I open the text the message and or media disappear. Thank you. — Brock

Solution: Hi Brock. Some AT&T users had reported this previously to us. If you are an AT&T subscriber, please follow these steps to resolve this issue:

  • Go to Settings.
  • Tap Device.
  • Tap Applications.
  • Tap Applications Manager.
  • Go to All section.
  • Look for Message Backup and Sync app.
  • Force close and disable Message Backup and Sync app.

Problem #4: Samsung Galaxy S6 Edge showing “Device must restart to allow service to continue….” error and won’t send text or make a call unless it’s rebooted

Hello. I am hoping you can help me with this issue I’ve had my Galaxy S6 Edge for about a month and a half and it’s been giving me a few issues. It does a countdown to restart on its own a few times throughout the day. Please see attached screenshots.

Another thing it does is like it freezes it won’t send out a text or make a phone call unless I reboot. For example,  if I send a text message it will type it out and looks like it’s sending but never goes through until I reboot and the same for phone calls it will dial the call but not call the number it would go back to dial screen.

Your help would be greatly appreciated. — Zulie

Solution: Hi Zulie. We need more information other than the ones you gave us to be able to diagnose the error correctly. You are our first reader who reported this one so we really can’t tell what’s going on. Because you have another issue (being unable to text or call if phone is not rebooted) aside from this, we suggest the perform a factory reset. This restores the phone to its factory condition

If the issue persist after that, please let us know in another email.

Problem #5: Galaxy S6 Edge cannot send to a specific number

I have a few issues. The first one being that this is the slowest phone I have ever used. There will be times I’m way ahead in typing a text or whatever and it’s like the phone is stuck and then in a few minutes it catches up. But no denying this is a very bad lag.

Second issue is when I text my daughter it says it’s delivered but when I go back to the main messages screen by her name there is a little triangle with a question mark in it. This only happens with her.

Third is how long it takes to send a message. First it will say sending…sent…delivered. Why does this process take so long? I never had this problem with my iPhone.

Fourth is battery time. I won’t even be using my phone and the battery seems to just drain. I’ve made sure to close all my aps but still drains fast. Especially when I talk or text or play a game. It’s like the battery time Doesn’t hold a candle to the battery time on my iPhone.

And last but not least how to I make an edge color for my contacts?

OK I think I’ve covered it.

Thank you for any help you can give. — Geri

Solution: Hi Geri.

  1. To improve phone performance, you have to do a few things that include:
    • Clearing the phone’s cache partition
    • Removing or disabling of bloatware or redundant/useless carrier-specific apps
    • Updating apps
    • Doing a factory reset
  2. Your second issue may depend on the phone of your daughter. If your phone can send text messages to other numbers, make sure to call the service provider of your daughter’s phone to help you resolve the issue. If you daughter has an iPhone, you can try to temporarily disable her iMessage and see if that works.
  3. Delay in sending a text message is almost always a network issue. Try inserting your SIM card to another Android phone and see if you have the same issue. If you do, call your carrier for more assistance.
  4. We had written a post before about tips in extending an S4 or S5’s battery. The basic ideas can be applied to your S6 Edge.
  5. To assign a specific color for a contact, swipe in from the upper third of the right edge to open your contacts list. Once you opened the list, tap on the plus sign to add a new contact. Whatever color the plus sign is, that should also be the color of the new contact.

See related article on how to do some of the basic troubleshooting/solutions for your S6 Edge.

 

Problem #6: Galaxy S6 Edge text message goes to email

Hi. I suddenly started having every single text I receive show up in my personal email as a new email. So if I text back and forth with someone 15 times, not only do in get a bunch of text notification but my email is bogged down with every single text message. I have searched and searched to try to find a way to “turn this feature off” but to no avail. Please help. Thank you. — Kim

Solution: Hi Kim. To fix this, you have to make sure that the sync option in your email app is disabled. If this is happening to an Exchange account, this thread from StackExchange may help you.

Problem #7: Galaxy S6 Edge having difficulty sending text messages during the evening

Hi. I’m hoping you can help with a texting problem that is driving me up the wall. 

I bought the phone about a week after release from Carphone Warehouse as an upgrade from my Nokia Windows phone. From day one I have been having a problem where text messaging stops working. I usually notice it in the evening when I have time to send messages out, the busy icon turns continuously and nothing happens until I get a failed send message. The thing is that I can’t receive messages either, people usually end up sending me emails asking why I’m not replying to text. I can fix the problem (once I am aware it has stopped working) by either shutting down and restarting the phone or, bizarrely, by making a phone call. The call doesn’t even need to be answered, as soon as I make the call the text message sends and I can carry on texting for about a day.

I have had the phone replaced, I am on my second SIM (neither SIM is from the Nokia, wrong size) and I have checked with my local Vodafone shop and their online technical help. Vodafone say they haven’t received any complaints like this and aren’t bothered helping too much as they didn’t supply the phone. Carphone Warehouse tell me they are aware of the fault and that I should wait for a software update. I have had two so far and the most recent is G925FXXU1AOE3, I believe this is the most current version. I have also checked the Vodafone number for outgoing SMS and it is correct.

I have disabled the stock Messages app and tried Textra as an alternative texting app but the same thing happens. Carphone Warehouse are happy to carry on changing the phone so I am always in the first 30 day warranty period but if this goes on much longer I think I’ll have to cancel the contract. Any ideas? Regards. — Brendan

Solution: Hi Brendan. If after using 2 different SIM cards on two separate S6 Edges doesn’t work, that’s a clear indication that your issue is not hardware in nature. Try inserting your current SIM card to a different phone and see how it works. We believe that either there’s an account or network issue behind this situation. Either way, only your network provider can help you with it at this point. If we are not mistaken, there must be some network problems during a certain period in your area (like during the evening) preventing your device from or causing lag when sending messages out. Try sending text messages in a known good location during the same hours and see if you have trouble sending messages.

Otherwise, please work closely with them to resolve this as you may find the same problem happening over again even if you’ll use a non-Samsung product.

 

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6, S6 Edge stops working after Lollipop update

With only a few months before another Android operating system (#AndroidMarshmallow) is planned to be released, it is unfortunate that Android Lollipop has not really been up to standards. We know that even now, 9 months after it was officially released, many devices including the new S6s and S6 Edges are still having problems with it.

samsung-galaxy-s6-and-s6-edge-4

Below are some of these #GalaxyS6 and #GalaxyS6Edge problems. We hope that the solutions we provide in this post can effectively resolve these issues.

If you have your own issue to share to our Android community, please use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy S6 Edge won’t boot up in recovery mode, start up

The phone told me it had downloaded an update and asked me to install, I assumed it was a Samsung thing as I hadn’t searched or purposely downloaded anything. So, I clicked install. Since then it has been stuck in a boot loop. I have tried following your troubleshooting suggestions (press and hold Power-Home-Volume Up keys) and this does absolutely nothing, regardless of how long I hold. I have tried the above combination but with the Volume Down key. This is where it asks me do I want to continue to install a custom OS – which I don’t (and didn’t know I was). When I try to cancel the update it enters the boot loop again. Please help, nothing is working. — Laura 🙂

Solution: Hi Laura. Pressing and holding Power, Home, and Volume Up keys together is supposed to reboot the phone in recovery mode. Recovery mode is an Android environment where you can wipe the cache partition, reset the phone to factory defaults, update from cache/ADB/external storage, etc.  If your phone fails to pull up recovery mode, something must be wrong with it.

We suspect that your phone’s ROM may had been customized, or the device rooted before. The best thing that you can do here is to unroot your phone. Don’t worry, the steps are quite easy so you should be able to do it by simply following the directions properly from this post, How to unroot Samsung Galaxy S6 Edge to stock firmware.

Problem #2: Samsung Galaxy S6 keeps freezing after an update

The phone freezes randomly all day long. It happens while texting, using apps, and when I’m not using the phone. (It just happened while typing this). I regularly close open programs, and I had no problems with the phone prior to the update. Thanks for your help. — Dawne

Solution: Hi Dawne. We’ve known for quite some time now that Lollipop can lead to all sorts of trouble. The most common reason for the problem usually includes outdated apps and cache. The former is difficult to resolve on your end but the latter can be. We recommend that you delete the phone’s cache partition to ensure that no leftover files can cause further trouble. To do this, just follow these steps:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
  • To select or confirm a highlighted option, press the Power key.
  • Finally, to completely perform the recovery mode, choose Reboot System Now option.

Problem #3: Samsung Galaxy S6 keeps showing error message saying that the phone is cooling off

After installing the latest software update to my S6, a notification explaining that my phone is cooling off pops up randomly, despite the battery being at room temperature. Since my phone believes the battery is hot, it restricts me from using any apps and refuses to charge my phone, leaving me unable to access my phone at all. Is there any way to fix this solution? — Alec

Solution: Hi Alec. There must be some weird firmware bugs causing this false alarm. If nothing was changed on your phone before these pop ups started to appear, try to clear the cache partition of your phone (steps provided above), or reset the phone to its factory defaults. Here’s how:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
  • Highlight and select Wipe Data / Factory Reset option
  • To select or confirm a highlighted option, press the Power key.
  • Finally, to completely perform the recovery mode, choose Reboot System Now option.

Problem #4: Samsung Galaxy S6 lags or freezes when typing

After the recent Galaxy S6 update from 1-2 months ago my messages app or texting app has been freezing up or lagging whenever I type. I’ll type and the text box takes a while to show what I’ve typed and if I need to make corrections it takes me a minute to text what should be a sec. — Ella

Solution: Hi Ella. If you are using a third party keyboard app, updated the current keyboard app, or downloaded and installed another app, please clear the phone’s cache partition.

If nothing happens after doing that, kindly delete your keyboard app’s cache and data. These are the steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your keyboard app and tap it.
  • From there, you will see the Clear Cache and clear data buttons.

Problem #5: Samsung Galaxy S6 stuck in download mode after an update

Hi. I have just been looking at your posts about the Samsung S6 Edge not booting up and too send you an email asking for some help. So could you please help me and get my phone back up and running?

My problem is that I did the latest EE (EVR) UK firmware update and when it finished it said the phone will restart now but when it restarts it stays on the S6 Edge powered screen. So I’ve tried downloading a few UK firmwares from Sammobile and flashed them with Odin and it will pass every time but says it will restart now then it restarts and stops again at the S6 Edge screen again. PLEASE help me don’t know what else too try now.

Thanks So Much. — Chris

Solution: Hi Chris. It looks like your S6 is stuck in download mode. Try to flash your phone using our method above, then manually reboot the phone by pressing and holding down Volume Down, Home, and Power buttons until it completely reboots.

If that won’t do anything, consider doing a master reset.

Problem #6: Samsung Galaxy S6 Edge unable to boot into recovery mode

Hi! I’ve ran into a weird scenario. I have the Galaxy S6 Edge (not rooted, no custom ROM), I received the official 5.1.1 update, upon installing it my phone entered a boot loop.

I can reach the download menu (home + power + volume down), but not the recovery mode (home + power + volume up). I also can’t completely shut it down. (Holding the power button only doesn’t turn it off either).

Can I do much other than wait for the battery to drain and hope it starts again when it’s powered down completely? Or that I at least can enter the recovery menu that way?

Thanks in advance!

Regards. — Joakim

Solution: Hi Joakim. It definitely looks weird. As far as we know, a problem like yours only happens if a phone’s ROM has been modified, or if the device is rooted. Consider flashing the phone to its stock firmware (whether Samsung firmware or your carrier’s firmware). If that won’t work for you, please have the phone replaced.

Problem #7: Samsung Galaxy S6 Bluetooth problem after a Lollipop update

I disconnect my Bluetooth from the car when I get in the house and my phone resets. I’m not sure if it was before the recent update that came out (I have Verizon) or if it was happening before as I had just gotten the phone in mid- May.  Do you think it’s the software update? I was going to try a factory reset but I didn’t want to have to go that route if I didn’t have to. I tried to clear my cache but it still resets once I take the Bluetooth off. Can you please advise?

Thank you. — Lauryn

Solution: Hi Lauryn. Any Bluetooth-related problem after an update can be caused by either your car kit system or the phone itself. Your main task is to isolate what the real problem is so you can work on a resolution. Based on our experience though, it’s the car kit’s Bluetooth system that simply get outdated or incompatible with the phone. Please refer to this previous post for a fix: Solutions for issues between your car Bluetooth system and Android.

Problem #8: Samsung Galaxy S6 Edge keeps on rebooting after an update

Hi. I have a problem with my S6 Edge. During an update this morning all seemed ok until it rebooted. And it then carried on rebooting all day!

It comes up with 1st screen. Goes onto a Samsung logo and sound before starting all over again. Takes a couple of minutes to cycle through. I did try soft reboot and a restart. Any help appreciated. — Andrew

Solution: Hi Andrew. We’re sure you will find this entire post helpful so please refer to all suggestions mentioned here.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge is bricked, does not start

Welcome to another post that deals with one of the most common problems our readers worldwide are having with their S6 Edge–#GalaxyS6EdgePowerProblems.

feature_edge-lighting

 

Some of the problems below are caused by hardware problems and, unfortunately, we can’t resolve them here. Our blog is mostly helpful in dealing with problems that are software or firmware in nature. If you want step-by-step instructions on how to repair hardware problems, please look for other resources in the web. However, if the problems appear to being caused by flawed apps or malfunctioning software, please read on.

For those who want to share their Android problems to us, don’t forget to use the link provided at the bottom of the page.

#GalaxyS6EdgeBricked

#GalaxyS6EdgeSolutions


 

Problem #1: Samsung Galaxy S6 Edge fails to start after rooting

Hi! My Galaxy S6 is having an issue with not ever booting up. No capacitive keys light up. won’t go into recovery, just download mode…G925T. T-Mobile. Tried over nad over flashing md5 files. What’s crazy is how this happened. i rooted my phone through odin like, 2 weeks ago. Then, i go to bed and i wake up and my phone is dead and won’t turn on. just a grey flashing battery. I’ve restarted my phone and had my phone die MANY times after I’ve already rooted it successfully anyway. so makes no sense. Please help thanks! — Grayson

Solution: Hi Grayson. Sometimes, customizing the ROM or flashing incompatible Modifications can lead to unforeseen problems including the one you are experiencing. Whatever customization or modification you did, we don’t think your case is hopeless at this point as the phone still allows you to boot it in download mode. This means that you can still flash the stock firmware to it to restore its normal functions. Unrooting an S6 Edge is easy so you should be able to do it with relative ease.

Unrooting your Samsung Galaxy S6 Edge to stock firmware will delete any of your files stored in the phone’s internal memory. Since there’s no way for you to access them right now, there’s really nothing that you can do much at this point in terms of backing them up.

Problem #2: Samsung Galaxy S6 Edge showing “The operating system on your device has been modified in an unauthorized way. Try downloading software updates using Smart Switch on your computer or visit a customer service center.” error

Hi, i tried to check if it was a software update for my phone and received this message: “the operating system on your device has been modified in an unauthorized way. Try downloading software updates using Smart Switch on your computer or visit a customer service center.” I Google the problem and found a solution — it was to use Smartswitch and do a software update and initialization. After i did this, my phone got stuck on start, where it says Samsung Galaxy S6 Edge. I cannot pass from there. I did the software update and initialization again and same thing. What can i do? thank you. — Carlos

Solution: Hi Carlos. The error “the operating system on your device has been modified in an unauthorized way. Try downloading software updates using Smart Switch on your computer or visit a customer service center.” is Samsung’s way to remind a user that an incompatible or potentially problematic app or update has been detected. This usually comes up if you rooted your phone and attempt to download an official update from either Samsung or your carrier. It’s also been noticed that such error pops up if you have installed an incompatible or problematic ROM.

To solve the problem, you can try doing two things:

  • resetting the phone back to factory defaults, or
  • reflashing it back to its original software state.

To factory reset your S6 Edge, simply follow these steps:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
  • Highlight, then select Wipe Data / Factory Reset option.
  • To select or confirm a highlighted option, press the Power key.
  • Finally, to completely perform the recovery mode, choose Reboot System Now option.

If factory reset will not fix the problem, please follow the steps in this post on how to unroot your S6.

Problem #3: Samsung Galaxy S6 Edge from India stopped working after updating it in Qatar

Hi, I just bought this phone two weeks ago. There was one new update and I updated my phone. The moment I clicked OK after that my phone stopped working. Its just not starting at all. On the screen it’s coming Samsung and logo back to back. I tried to see the solution online but still it dint work.

When I pressed the Volume Down key, Home key, and Power key together, two options are coming which is a custom OS and to cancel.

So what should I do in that case? I bought this phone in India and I live in Doha, Qatar so it’s not easy for me to go to India. Kindly help me. Thank you — Anshuma

Solution: Hi Anshuma. If you bought this device brand new in India, it’s a little strange that an update will soft bricked it. Either the update you tried to install in Qatar is not compatible with the particular version of your device, or some apps have caused the trouble.

Try to boot the phone in recovery mode and wipe the cache partition first. This will ensure that any leftovers from the previous OS or update are deleted. Afterwards, select Wipe Data / Factory Reset option to factory reset the device. In the event that you will be unable to pull up recover mode, try unroot the device using the link provided above.

Problem #4: T-Mobile Samsung Galaxy S6 Edge won’t power on

I have bought S6 Edge 3 weeks ago. My phone was running fine until today. Today it just switched off and now it is not turning on. The battery was more than 70% when this happen. The carrier is T-Mobile. I went to a shop and they are also not aware of this. I have not installed any new recent apps this week. Let me know any thoughts on this. — Ankur

Solution: Hi Ankur. Please follow our suggestions in this post: How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide]

Problem #5: Samsung Galaxy S6 Edge won’t turn OFF

Hi thedroidguy!

I have a boot loop on my S6 Edge, and I found your site from Google, so I decide to give it a try your page here: https://thedroidguy.com/2015/06/how-to-get-samsung-galaxy-s6-edge-out-of-boot-loop-107653

And the step are :

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

But I cannot turn off my device, how should I try off my device?

I have try press power button for 20 seconds, but it did nothing.

Is there other way to turn off S6 Edge? Thanks a lot! Best Regards. — Anthony

Solution: Hi Anthony. If your phone no longer responds when you press and hold the power button to shut it down, we say you have a hardware problem at hand. The obvious way to turn off you device right now is to completely drain the battery. However, turning it back on will be a new issue, especially if the physical power button is actually not working. Please consider having the phone replaced or repaired for resolution.

Problem #6: Samsung Galaxy S6 Edge no longer responds

Hi! I have problems with my S6 Edge, which I’ve had for around 2 months now, and all of a sudden it turned off. I was just using, then turned it off. I tried to turn it back on, but it didn’t show any response at all. I have tried charging it, with no avail. The charger does seem to work just fine, and my computer does not recognize it/and or detect it. It was charged before I turned it off. What I mean by turn off, I mean as in a simple sleep mode. It doesn’t show any sign at all of turning back on. Please help me! — DJ

Solution: Hi DJ. Your problem appears identical to Ankur above. If your phone no longer holds a charge, it’s either a battery issue or a hardware problem inside. If this phone is still covered by a repair or replacement warranty, make sure to use it. We really cannot do anything at this point if we have a hardware or battery failure at hand.

Problem #7: Samsung Galaxy S6 Edge overheating and draining battery fast

My phone has been overheating while charging and the battery drainage is ridiculous. I cannot get a good 4 hours on a fully charged battery compared to my iPhone which would last me all day. It recently stopped functioning correctly. It will not turn on anymore. When it is plugged in, the back light keeps flashing and stops when it is unplugged. I have been charging it for 2 days now and I noticed that it stopped blinking period. I tried all the trouble shooting there is and nothing seems to work. I don’t want to lose all my contacts and photos and other important things on there. It didn’t seem to back anything up to the cloud. Please help! — Nancy

Solution: Hi Nancy. A non-charging S6 Edge is indicative of hardware malfunction as what I said to Ankur and DJ. You can only do so much as an end-user, and unless you know how to pry the phone open and check the components, the only solution to this problem is to either get a replacement or have someone repair it for you.

Problem #8: Solid blue light on Galaxy S6 Edge but won’t turn on

Hi, I have read through what you have to offer online and am still having problems. My Samsung S6 Edge has a blackscreen and the blue light in the upper corner is solid. It does not blink.

  • I have charged it.
  • I have held the power button for more than 7 seconds.
  • I have held the power and the sound button for more the 7 seconds.
  • I have held the power and home button for more than 7 seconds.
  • I have held the sound buttons down for more than 7 seconds.

I am at a loss. I really don’t have the money to take it in somewhere because I am between jobs and need the phone to hear from them. Please, any help would be great. — Strammell

Solution: Hi Strammell. We’re sorry to hear about your predicament but your phone appears to be totally bricked.  The only solutions that we echo throughout this post can be found here. If these things won’t do make any difference, you really don’t have a choice but to go through a replacement or repair process.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to unroot Samsung Galaxy S6 Edge to stock firmware

Samsung Galaxy S6 8j

Just like the stock ROM, some custom ROMs freely floating around the web can suffer from problems due a lot of factors. Some of these ROMs can cause instability and incompatibility problems like the ones below.

#UnrootSamsungGalaxyS6Edge

I got a update from my carrier on July 13th 2015, the following morning I was playing clash of clans and I started getting notifications about apps that aren’t responding, my phone froze I pushed power and down volume to restart it and got a blue screen that said “System software not authorized by AT&T has been found on your phone. Please turn off your phone and go to the nearest AT&T store for help.” I went to the store they had no idea what it was, sent me to tech support they had no idea, sent me to Samsung experience, they couldn’t help me so they sent me to Samsung repair, I sent my phone off, I got it back after 2 weeks in the same condition that I sent it in, not working. The paper in the box said “Your phone is beyond repair” Failed Descriptions was “UNAUTH REP/MOD. SO when I called Samsung back they said it could not be fixed because my phone had been rooted. My phone had never been rooted by me or anyone else that I know of, I am new to Androids, my first one ever, Samsung was no help, they told me I need to go online and look up information about rooting and how to “unroot” my phone so they could fix it for me because they cannot repair a rooted phone. I never rooted my phone and until I talked to the people at Samsung Experience I didn’t even know what rooting was. So now I am stuck with a $914 paper weight. Any Ideas or help will be appreciated. — Amber

So i rooted my S6 Edge to get rid of all the crap apps that were slowing it down. Rooted it successfully no issues, I’ve been rooting my phones since the Sprint Evo, so I’m extremely comfortable with the process.

so a few days after i rooted my device sprint pushed a security update to my device, update seemed to install without a hiccup.

when my phone restarted i immediately noticed that the charging message said it would take 7 hours to fully charge. did the normal troubleshooting. checked recently installed apps, pretty much exhausted all troubleshooting leads that came to mind. i finally gave in to performing a factory reset, this is when things got interesting. after backing up all my info via the cloud i performed a soft reset on the phone. when it restarted it went to the ‘usual android is upgrading screen’ but it looked funny. on either sides of the screen it was snowy looking and you could barely see the android guy in the center of the screen. after a few seconds it says update failed and eaves me in the recovery menu.  when this happened i figured id download smart switch to restore it that way. that was a no go either because when i plug the phone into my pc it says that the last USB device that connected to computer has malfunctioned and cannot start. please help me out. any and all information you provide will be greatly appreciated. — Eddy

If you did root your S6 Edge there’s a high chance that any future system update from your carrier will result to an error like what Amber has experienced. Other root-related problems may manifest in other ways including random bootloops, device stuck in Samsung logo screen, etc.

If standard troubleshooting steps don’t make any difference, the best way to work around them is to reflash the stock firmware to your S6 or S6 Edge.

In case you are wondering how to do that, we provide the steps below for you on how to #UnrootSamsungGalaxyS6Edge.

Keep in mind that unrooting, just like rooting, may not be effective although it’s highly unlikely to fail if you follow the steps correctly. This procedure will wipe everything from your phone’s internal memory so make sure you have a backup of all your importatnt files like photos, videos, contacts, etc.

Things that you need:

 

  1. The first step is to reboot the phone in Download mode. Here’s how:
    • Turn off the phone.
    • Press and hold Volume Down, Home, and Power buttons at the same time.
    • Once you receive the “Warning” prompt, press the Volume Up button to proceed.
    • Once you see the Downloading screen, plug in your phone via the USB cable to your PC. By this time, we are assuming that you have already installed to the computer the official Samsung driver for your Galaxy S6 Edge.
  2. Download Odin and the correct stock firmware to your computer.
  3. On your computer, unzip the firmware file you have downloaded.
  4. After that, unzip Odin file and open the application.
  5. Click on the blue box icon for Odin3_v3.10.6.
  6. In Odin, click a button that says “AP” and select the file you unzipped earlier with a filename ending in “.md5”. This may take some time so just wait until Odin is finished.
  7. Once done, click on the “Start” option and wait until everything is finished. The entire process may take up to 15 minutes so be patient.
  8. You will be notified if you have successfully flashed the stock firmware by the word “PASS” in Odin. This means that the phone is now back to its original carrier firmware. Finish the process by rebooting the phone in recovery mode. Here’s how:
    • Turn off the phone.
    • Press and hold Volume Up, Home, and Power button at the same time.
    • Once you are in the blue recovery screen, use the Volume button to highlight wipe data/factory reset and the Power button to select it.
    • After that, do the same thing for Yes — delete all user data and wipe cache partition.
  9. Finally, select reboot system now and wait for the phone to properly boot up. Reboot may take up to 10 minutes.

Your phone should now be back to its stock firmware!

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

S6 Edge cannot receive incoming text messages that contain photos, other text issues

We receive all sorts of problems from our readers everyday and some of them are outside the usual categories. For today’s post, we give you some of these unusual #GalaxyS6textproblems and #GalaxyS6MMSproblems.

for-Samsung-S6-edge-Aluminum-Rim-Case-Slim-Light-Metal-Frame-Cover-for-Galaxy-S6-edge

If you want to share your own Android problems to us, please use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy S6 Edge not getting text messages with photos

On multiple occasions, I’m not receiving incoming text messages that contain photos. Intermittently I will get them – so it’s not all the time. It happens when I’m included on a group text as well as a text sent only to me. I believe all are incoming from an iphone device (not confirmed, though). I can send photos with no issues to any device. Has this happened before and is there a way to resolve it?

I went to the Verizon store and they switched my “text message” app so I’m not using the Verizon ‘branded’ one thinking that might help, but it hasn’t. Thank you! — Patty

Solution: Hi Patty. If the situation occurs only when a certain number sends you a text with a photo attachment, the issue may be on the sender’s end. Please collect as much information as you can from senders trying to send you these text messages with attachments and get back to us so we can properly diagnose the issue. Make sure you gather information like the device they’re using, their carriers, and anything that may of help to us.

Otherwise, please ask them if they are getting some errors on their end when sending these messages to you.

Problem #2: Samsung Galaxy S6 Edge deletes half of the letters in a word when typing

Ever since the last Android update  (just as a frame of time reference, not necessarily causal) whenever I text, my phone deletes half of some of the words I type as I type them. For example, if I were trying to type “apple”, I would type it out, distinctly checking to make sure I hit all the keys, and suddenly I would have only “ple”. It started off only deleting the first letter but got progressively worse. I have to go back and retype all the affected words. I have tried changing keyboards, and changing messaging apps, I tried updating all my affiliated apps, uninstalling and reinstalling them, all to no avail. It’s really frustrating because texting anything takes twice as long, and auto replace doesn’t help because the affected words are unidentifiable. This also occurs when I type in Google searches and emails, however I am typing this inquiry on my phone’s browser and it seems to not be happening, though that might just be that whole business of one’s car deciding to stop making that weird noise it’s been making all month once one takes it to the mechanic. Any ideas? Thank you. — Eliza

Solution: Hi Eliza. That’s strange. There might be an issue happening between the messaging and keyboard apps you are using. Make sure to clear the cache and data of both apps by following these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, you will see the Clear Cache and Clear Data buttons.

If nothing seems to change, consider wiping the cache partition. Here’s how:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

Problem #3: Galaxy S6 Edge showing “files too large for phone capacity and automatically deleted.” error and not receiving MMS

Recently my phone suddenly stop receiving picture messages from my contacts and display this message instead: “files too large for phone capacity and automatically deleted.” I have a 64GB phone and I’m certain I have more than half of that memory freed. Also I have cleaned all my cache and junk files. Please help! — Roselynn

Solution: Hi Roselyn. The error “files too large for phone capacity and automatically deleted.” shows up in both Android and Apple devices so this problem must be carrier-specific and not phone-related. Do you know what type of network and carrier your friends are on? There’s also a chance that this is a glitch originating from your own carrier so please call their technical support team for more assistance.

Problem #4: Samsung Galaxy S6 Edge unable to send and receive text if mobile data is off

We turned the data off on our son’s phone because he was about to go over but then he was unable to send or receive text messages. He could make and receive calls though. The device was rebooted after an update but still would not work. Had to turn data back on to allow texting function. — Sabrina

Solution: Hi Sabrina. Is the phone showing an error message when trying to send a text message while data is out? If turning off your son’s data service is the only different thing done to the phone before the problem occurs, the texting service is most probably tied to it. There might be some account- or billing-related issues you need to settle to make things work properly first so please call your carrier and verify the situation with them.

Problem #5: How to forward text message on Galaxy S6 Edge

My Galaxy S6 Edge cannot forward a text message. That is, there is no function in message profile that contains message forward. — Stanley

Solution: Hi Stanley. If you are using the stock messaging app, these are the steps on how to forward a text message on your S6 Edge:

  • In your Home screen, tap Apps.
  • Go to Messaging app and tap it.
  • Look for the thread that contains the message you want to forward.
  • Tap and hold the message.
  • Tap Forward when the Message options appear.
  • Enter the phone number of the recipient.
  • Tap Send button.

If you are using a third party messaging app, it may have a slightly different interface. Simply use Google to search how to forward using that app.

Problem #6: MMS sent by Galaxy S6 Edge cannot be opened by recipient

First I have dealt with 3 techs from my carrier.

Problem is when I text. After it goes into multimedia the text is sent but the person receiving it are unable to open any time I send multimedia.

I have had this issue for over 2 months now. Tech keeps saying they receive the multimedia and are able to open. And the real kicker is the latest tech, after 1 and a half hours try to tell me it’s the other end. And my argument and I’m sure you will agree. There is no logic to that being I have had the problem for so long. And calls from 100s of people all over, with different phones and carriers.

Also, we connected with one of my callers. They had me send a multimedia text, and said it shows it went thru. I and the individual both said. Of course it shows the text went thru. But, they are unable to open it.

And to make it more frustrating, The tech after all this time needs to verify with the receiver of the text directly  eventhough I had the phones facing so they hear each other. On top of the fact, they have their number. I am going to be talking to corporate because of issues with no other phone last summer. And took 3 months to correct. And I was the one who finally figured out the problem.

As you know, Galaxy S6 Edge battery does not come out. I figured out how to reset because one time the phone went completely black. I held down all the buttons on both sides at once. Held for about 30 seconds.

Please, I hope u can help me resolve the text issue.

I have one more. The roaming symbol appears about once a week at home. I have to restart to clear it. Yes, I have troubleshooted over and over. Thanks. — Randy

Solution: Hi Randy. If your carrier’s support team can receive and open your MMS, the issue must be on the receiving end. Are you trying to an MMS message to a friend who does not share the same carrier with you? If you are, please ask them for the error message when they try to download or open the MMS and get back to us so we can assist you further. If there is no network restriction on your friend’s network that may be causing this trouble, try resetting your phone to defaults via factory reset and see if that will make any difference. Consider replacing your phone if the problem continues.

A roaming symbol will only appear if you enabled this feature or if you are registered to other networks. If this keeps on happening, there might be a firmware glitch in your device that you need to address. It may or may not directly cause your primary problem so try factory reset first, then talk to your carrier about this second issue as well.

Keep in mind that if your phone’s roaming function is enabled, this must be reflected in your monthly bill. Make sure to check your bills and work with your carrier on how to resolve it.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fixing Samsung Galaxy S6, S6 Edge “Unfortunately, contacts has stopped” error and related problems

“Unfortunately, contacts has stopped” error is one of the most common app-related errors any average Android user encounters. Sometimes, the error goes away on its own after updating some apps but for those who experienced it persistently, it can be a source of frustration and annoyance. In fact, any app-related problem is an annoyance to some extent. This post is created to help our community deal this #SamsungGalaxyS6appproblems.

Samsung Galaxy S6 Edge "Unfortunately, contacts has stopped" error

 

If you want to share your own Android frustrations with us, or perhaps educate Android community on some effective solutions you have uncovered, make sure to contact us by using the link provided at the bottom of the page.

#Unfortunatelycontactshasstopped


 

 

Problem #1: “Unfortunately, contacts has stopped” error keeps popping up on Samsung Galaxy S6 Edge

I was getting “Unfortunately, contacts has stopped” error message on my Note 3, and only a factory reboot got rid of it. I decided instead of reinstalling all my apps, setting all my preferences, etc.

I’d get a new phone, so I got a Galaxy S6, spent hours setting it up. Unfortunately, for a moment today I got the same error message back! So something in my reinstalled stuff is triggering it. I got rid of it, at least for now.

I found I could dial by opening contacts and using a contact to dial. I found when I scrolled down my call log, which only had calls in it since I got the phone yesterday, when I hit the end of the call log, that would trigger the error message.

I deleted all the calls, only a dozen since yesterday. Now the phone seems fine. However, I can’t restore my old call logs from the Verizon Cloud. Cloud says I have 499 calls logged, and it downloads them and says they’re restored, but they are not. Only the three or four calls I made today, after I deleted yesterday’s calls (see above) show.

I think I should leave well enough alone Not try to figure out how to restore my call logs, I can live without them. But if the problem returns, and I want to follow your advice on how to fix it, you mention unsyncing as a step. What does that mean? How do I do it? Perhaps you can add these details to your instructions in how to fix this error message, since I don’t know what it means and how to do it. — Ronald

Solution: Hi Ronald. The “Unfortunately, contacts has stopped” error is generic and can occur on any Android device. This means that its potential solutions are the same across devices. We are assuming that you have already tried the suggested troubleshooting steps in these posts:

We are certain that one of your apps is causing the issue based on your description. It’s highly unlikely that it is a firmware glitch because you have a new device. What you must do next is reset the phone to its factory defaults one more time. After that, install the apps individually until you have isolated which one is the culprit. Make sure you observe how the phone works after each installation. There is no other way to hasten this process, unfortunately.

Unsyncing means turning off the sync function of your phone. If you want to unsync a particular account, you can go under Settings>Accounts and tweak the account in question.

Problem #2: How to turn off annoying My Places notifications

I was reading your help regarding how to turn off the My Places notification that keeps popping up on top, but in the details you described, my S6 doesn’t have a Location option to push from the system menu. Your instructions was to go to APPS then SETTINGS, but mine doesn’t have the LOCATION, like the text reads, anywhere, so maybe it’s a Sprint thing. I DO have a Location icon at the top of the swipe down screen, that is off. When I click on the edit button on same drop down screen, The Quick connect” is checked & the “S Finder” is also checked, so I don’t know if one of those might be turning the “My Places” notification on, for some reason.

All I want to do is turn off the “My Places” notification at the top that always comes on after I clear it 40 times a day, it seems like.

It says at top:

My Places

To use My Places, turn on Location, or turn on Bluetooth or WiFi

I don’t want any of those on, unless I need them. Is there a way to make it go away for good? It is so annoying.

Thank you for your support and the info on your site. It is awesome! — Jaxxonline

Solution: Hi Jaxxonline. If you don’t want to use or get notifications from My Places, simply disable it. You can do so by doing these steps:

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe right to the ALL screen.
  • Scroll to and tap My Places app.
  • Tap Disable button.

Problem #3: Google Talkback on Samsung Galaxy S6 Edge not working properly

When I installed Google Samsung Talkback feature on my phone, and tried to use it to read articles and books, it started flipping out on me. It would skip multiple sentences and keep skipping sentences and lines and paragraphs and read about only two words in each paragraph at a time before moving to the next one.

I tried to uninstall it but it won’t let me, and it won’t let me use a different English version such as Australian or United Kingdom even though I have selected them. I will select that I want to use English Australian female teacher and it gives me the regular English United States female voice even though it says that I am using the Australian one, that is not what I hear. Talkback feature works so well on my  S5 and if I had known it was going to act like this on this phone I wouldn’t have gotten this phone. Please try to fix or let me know what I need to do. Thanks! — Blaire

Solution: Hi Blaire. Google Talkback app is one of several Google services that is embedded to the firmware so there’s no way to uninstall it. The only available options for you are Disable, Uninstall updates, and clear cache. Try clearing the cache of the app first and see if it will make any difference.

You can also clear the phone’s system cache by following these steps:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

If this problem is not caused by outdated or corrupted system cache, consider doing a factory reset.

Problem #4: Spotify app keeps disconnecting on Samsung Galaxy S6 when connected to mobile data

I’ve been a paid subscriber to Spotify for nearly a year now and up until recently all’s been well.. until about 2 months ago or so. I’ve started having the issue of whenever I’m out driving or not around a Wi-Fi that I’m not connected to my Spotify will often times cut out.. basically it will play the first 10 to 20 seconds of the song then just stop.. it acts like it’s buffering or something and says I have no Internet connection.. that being said sometimes there’s no issue and Spotify will work just fine but that’s rare.

now I’ve tried to turn off Wi-Fi and just use my data connection and still doesn’t make a difference.. I’ve checked my settings to see if there’s something that may cause it and found nothing that should cause it..

I  have plenty of data left on my plan and be in town where I have at least 3 bars of connection but still most of the time it’s just so frustrating that I either put the radio on.. which in my town all the stations basically suck or listen to the music I have on my phone which isn’t much because I pay 10 bucks a month to not have to keep my music  on my phones memory..

anyway I think I’ve covered my issue please help and thank you for your time. — Jeff

Solution: Hi Jeff. Spotify app does buffer like what you may have observed in YouTube or any other streaming sites IF your internet connection is unstable or unreliable. If this problem does not happen when you are connected to a fast Wi-Fi network, that’s a clear indicator that your mobile data connection is at fault. Please work with your mobile data provider to see if there’s something that they can do to help you fix a possible data connection problem.

We are assuming that the Spotify app is updated but if not, make sure that is. Other app-related troubleshooting may help like deleting the app cache and data, deleting the system cache, or doing a factory reset if you suspect that there’s a phone-specific error involved.

Otherwise, getting full support from Spotify team may work as well. You are a paying customer so Spotify’s technical team can help you with the problem if the reason behind is app-specific like coding errors and the like.

 

Related post: Reasons Why Android Apps Crash

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions For Samsung Galaxy S6 Edge App-Related Issues [Part 1]

s6 edge app 1

Hi Guys! If you are looking for answers to your app problems you may have on your Galaxy S6 Edge, you’ve come to the right place. Our article today provides solutions for Samsung Galaxy S6 Edge app-related issues. We don’t focus on one particular app here so if you encounter bugs with whatever app in your phone, we may be of help. Let us know about your trouble by contacting us using the link provided below.

 

Problem #1: Samsung Galaxy S6 Edge keyboard freezes when typing

My virtual keyboard frequently freezes. I haven’t installed any apps recently or changed anything about the phone. It will be working fine and then all of the sudden it stops recognizing what I’m typing. When it finally does unfreeze, it will then run words together that I’ve typed and is sluggish when I go back to correct errors. The phone doesn’t feel hot so I don’t think it’s overheated. Please help. I’m an English nerd with a grammar and punctuation hangup. 🙂 This is driving me absolutely crazy. — Melinda

Solution: Hi Melinda. Do you type fast? If you do, that can sometimes cause freezing of the keyboard. This can happen if the app is unable to process all the inputs correctly. Try to type slowly and see if it makes a difference. Otherwise, clearing the cache and data of your keyboard should work.

Problem #2: Samsung Galaxy S6 Edge displays inbox has stopped working error

About every 30 seconds while I’m using it, a get a message saying my inbox has stopped working. I keep sending feedback, but I don’t know how to fix it. This started shortly after I was prompted that, if I wanted to stop duplicate email notifications from inbox and Gmail, to tap that box, so I did. Then the problems started. Now, this morning, the phone is not lighting up like it does, or if it does, it goes dark soon after. Help! — Patty
Solution: Hi Patty. If this problem is only happening to a specific app, please follow the solution provided for Melinda above. Corrupt or outdated app cache can sometimes lead to freezing and performance issues. Deleting the said app’s cache should resolve this problem.

Problem #3: Apps running for several days in Samsung Galaxy S6 Edge draining battery

Hi. I’m a first time Android user, so be patient with me. I’ve had my phone about 2 months. I’m pretty sure I’m obsessed with your site, but that’s beside the point. I have a few issues I couldn’t find solutions for. I have numerous apps running constantly. I cleared the cache. Some of the running apps show going for more than 99hours. This is after closing all apps via the browser history. I feel this is a big reason my battery isn’t lasting even on power saving mode. I keep getting a notice that Amazon has stopped working. I don’t know what that means or how to fix it. Even after restarting phone. Sometimes it happens a few times a day.I read about a safe mode. Please explain how that works!Also, I’m not getting group messages when iPhones are in the mix. Is there something my phone isn’t allowing? Or…?Any help would be grateful!!! — Cassie

Solution: Hi Cassie. If you leave your phone on everyday, there must be apps running in the background continually throughout the session, which may explain why there’s a one that has run for 99 hours straight. If you suspect that a third party app may be running without being enabled and may be causing battery drain, booting the phone in safe mode might be the answer.

Safe mode, also known as diagnostic mode, prevents apps that were not installed by Samsung, Google, and your carrier from running. While in this mode, you can continue using the pre-installed apps and features in your phone including Wi-Fi, mobile data, SD card access, camera, messages, etc. Safe mode is used mainly to determine if third party apps are causing problems. It is a useful troubleshooting tool to isolate troublesome apps. Once you have narrowed down the problem to an app, you can then uninstall it while in this mode.

Keep in mind that some third party apps may continue to run even when safe mode in on though.For your second concern, make sure that you deregister iMessage so you’ll receive messages from iPhone users (applicable only if switched from iPhone to Android).If you’ve been using Android all along, consider using another messaging app like Textra or Google Hangouts.

Suggested reading: Solutions for Samsung Galaxy S3 Apps Problems [Part 1] 

Problem #4: Unable to search a contact’s address in Google Maps app in Galaxy S6 Edge

Hello. I am having trouble getting Google Maps to access my s6 Edge’s contact information. When I type in a contact name such as “Briana” it gives results from the internet rather than just taking me to that contact name. To try and fix this, I scrolled over to ‘device’ within the Google maps app and it said ‘no results found’. I also tried using ‘Ok Google’ to use the contact address and still nothing.

The next thing I tried was uploading all of my contact data onto my Google account, figuring since it is on Google, Google maps should be able to access it, but it seems to still not work. I’d just like to get to a friends or clients house from wherever I am quickly (I’m usually driving) so I always use the voice ‘Ok Google’ option for texting, calling, maps, etc. So it is a pain to have to pull over on the side of the road and go through all of my contacts to find the right address to then put into Google maps. I haven’t found any other setting online to fix this so I don’t know if it just needs an update to fix this or if it is something I can fix in the setting of the phone.

If I can’t fix this where can I put in a recommendation to Samsung to update this, it is very frustrating. Honestly I used to use Siri and just switched over to Android, already liking the Android device so much better, but missing the accuracy and usability of Apple’s voice program.

One other thing that I miss is that I had different notification sounds for each app, like Snapchat had it’s own distinct sound that was different from Vine, or Instagram, or Badoo, and they were all separate from my actual phone’s messages. Is there a way I can fix that too? Not my own custom message tone, just the app notification tones that are original to the apps’ creation.Thanks for your time and hope to hear back soon. — Michelle

Solution: Hi Michelle. Google Maps is an online app (although it supports limited functionality like saving of an offline map) so its coded to connect to the internet so it can access Google’s list of places from a remote server. A couple of years, Google added a new functionality on Maps so it can now search your contacts for addresses. Make sure that the contact you are searching for has a valid address under your Gmail account for this function to work.To edit or add contacts to your Gmail account, please follow this guide.Some apps like Snapchat or Instagram do not allow customizations of their notification sounds. If you want to nominate a sound for each app, try to play around with Sound & notification option under Settings.

Problem #5: Samsung Galaxy S6 Edge keeps showing Google Hangouts error even if app is not installed

Hi. Recently read your blog on the wide issue of Hangouts error message on Samsung S6 edge phone. All the solutions you have posted ask you to go and uninstall Google Hangouts or clear the cache’ but on my phone…. I don’t have Google Hangouts installed, or listed in any of my apps list.Is there any update on why you get error messages for something that you don’t have installed? Kind regards. — Stephen

Solution: Hi Stephen. Try to check first if Google Hangouts app has been disabled. You can do so by doing these steps:

  • Go to Settings.
  • Tap Applications.
  • Tap Applications Manager.
  • Swipe to the left and tap ALL tab.
  • Look for Google Hangouts.

Your Android phone will not give any specific error code for a particular app unless that app is found in the system.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Samsung Galaxy S6 Edge Boot Up, Battery, And Power Problems [Part 2]

S6 Edge Power part 2

Welcome to the second edition of our troubleshooter series! The new Samsung Galaxy S6 Edge has proven itself to be as good as its predecessors although it still suffers from one of the common problems today’s smartphones have–power related troubles. If you are reading this article, you most probably are looking for solutions for similar issues. We hope that some of the solutions for Samsung Galaxy S6 Edge boot up, battery, and power problems provided here will help you.

If you have other concerns though, you can notify us about them by using the link provided below.

 

Problem #1: Samsung Galaxy S6 Edge has blinking blue LED light and won’t power on

Hello. I have a common problem with my S6 Edge. I left it on my pillow, and after 2 hours, i came back and took it in my hand. I noticed it was kind of warm, and the led indicator was flashing blue. I tried to open it by simply holding the power button. But it didn’t. So i checked your website and also tried any methods you wrote, but no luck. I am outside my country, and i will be back in 14 days, so if you can help me, i will be very happy. — Miruna

Solution: Hi Miruna. By default, the blue blinking LED light when the screen is off indicates that the phone is either voice recording or is trying to tell you of pending notifications.

If you have already tried the solutions in this post, How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide], your best course of action is to have it replaced or checked by a qualified technician.

Problem #2: Samsung Galaxy S6 Edge won’t charge and power back on after using another charger

Hi!

I was checking your website troubleshooting and I saw that couple situations you guys handled over email. Maybe I’m going to get lucky and you can help me to solve my problem.

Yesterday my phone got really hot and it self-reboot. It was about 31% energy and when it went back around 25%. I was in the middle of a work call so I didn’t pay much attention. After some 40 minutes or less, I checked my phone and it was completely dead. No signal of life. I was without my charger so I went home and started charging it.

However, even when connecting the cable, led light didn’t appear, which is scaring me the most at this point. I tried everything: Hold power button + volume down, hold power button + volume up + home.. Nothing. Phone is just dead.

To make sure my charger isn’t the problem, I have here another S4 Galaxy Mini from my company and I made and video showing the charger working for the S4 and nothing happening when connecting it to the S6 (attached).

Is there anything I can do before looking for warranty? I live in Brazil and bought this when I was at UAE (United Arab Emirates) and I have no plans to go back there.

One thing is for sure: Phone is in my hands for less than a month and I don’t have more than 25 apps installed. I will never go for Samsung again for life.

Please help me. Regards. — Vítor

 

Hello there! not sure if this has already happened but I’m having trouble with my Galaxy S6. For some reason it won’t charge anymore. It charged perfectly fine today. And now it won’t even charge at all. At first i thought it was the charger so i tried 3 different ones and nothing worked. finally i grabbed my original Samsung charger plugged it into another android and it worked just fine. so now im siting here thinking if i might need a new battery even though i’ve only owned it for about a month or i might have a software malfunction.  If you could get back to me that would be really helpful. I pretty much use my phone for almost everything so it’s really important that i fix this problem.

Please and Thank you.

Sincerely. — Hector

Solution: Hi Vitor and Hector. We understand your disappointment at this point but if the phone fails to boot up after charging it for at least 30 minutes, that’s a clear indication of a total battery failure. Unfortunately, the battery is non-removable, which means that you either need to have it replaced or the phone. We suggest that you visit a local Samsung shop in your place and have them simply replace the battery so you can still save your settings and personal files.

Problem #3: Samsung Galaxy S6 Edge has random boot up issues

Hi. I just bought my Galaxy S6 Edge gold platinum 128GB variant SM-G925F.

Everything was going good until one day when suddenly my Fingerprint lock screen was not functioning and when I tried to unlock my phone with backup password that I gave, which started telling incorrect password. I was shocked. Then later I had to restart my phone, after which it was back to normal. Why did this problem occur? Is it one of the common problems in S6 or S6 Edge as a whole?

And other day when I took my phone to unlock by pressing power button, my display didn’t turn on for me to give my Fingerprint. I even tried pressing Home key and still my display didn’t turn on. I could  only see a blue light blinking every 3 second in the notification bar. I wasn’t able to power off my mobile too after pressing and holding the power key for more than a min. Was not able to bring my phone to recovery mode too. Then finally I was able to bring my phone to Download mode and have to press the volume down key which will restart my device and then the problem solved. Please explain why did I have these problems . Are these common or some serious issues so that I will have to change my device. — Sai

Solution: Hi Sai. There are a lot of ways a smartphone can go wrong. In your case, it appears that this is a general firmware issue. This means that we may never be able to pinpoint the exact problem. An issue like yours can also be caused by malware or faulty third party applications. If you continue to experience these problems, consider wiping the phone via factory reset.

Problem #4: Samsung Galaxy S6 Edge screen won’t turn on after wireless charging

Hi.

I’m having an issue with my Samsung Galaxy S6 device. I charged the mobile overnight on a wireless charger and when I woke this morning to check my mobile the screen won’t come on when I press the home key, power key or a combination of the power and volume keys to try restart or turn on/off the phone. There is also a permanent green LED indicator light at the top of the phone. Any advice on how to rectify this would be much appreciated as the phone is approx 6 weeks old.

Kind regards. — Ciaran

Solution: Hi Ciaran. If the phone shows a solid green LED light, that’s an indicator that the battery has been fully charged.

First, try to boot the phone in Safe Mode. If a third party app is the cause, powering up the phone in safe mode may help you confirm that. While in diagnostic (safe mode), third party apps will be prevented from running so you can uninstall them easily. If you downloaded an update or installed an app before you notice the problem, doing this procedure will easily help you isolate the root cause of this trouble.

Second, try to see if you can force the phone to boot up in recovery mode  so you can either clear the cache partition and/or do a factory reset.

If these solutions won’t help, you want to have your phone replaced or repaired.

 

Suggested reading: Samsung Galaxy S6 Tutorials, Questions, Guides, How Tos, and Tips [Part 4]

 

Problem #5: Samsung Galaxy S6 Edge randomly turns off by itself

Hi, I’ve had my S6 Edge for 1 month and lately, the phone freeze and turned off by itself while i was using it. It didn’t happen very often, but as time passed by, it started to happen more often. Yesterday i updated the software to Android 5.1.1 and the update did not fix the problem. Today i wiped out cache, which did not fix the problem either, and i did a factory reset. After the factory reset, the phone is turning off by itself very often, but the difference is that now it turns off by itself when it is not used. It turns off on after about 1 hour if i don’t use it at all and also it turns off by itself overnight. It works fine when i’m using it, but after a while if it is not used, it just turns off, and it won’t start if i hold the power button. I have to hold the power button and the down volume key to start it, and sometime it doesn’t start at all despite everything i do. I have to wait more than one hour to finally make it start by holding those buttons again.

I have never dropped the phone and i have very few apps installed. I use the phone for business purpose, not for playing games or installing all sort of apps on it.  Do you have any idea if there is anything i could do ? Or i should just send it to warranty ?

Thank you ! — Emanuel

Solution: Hi Emanuel. Clearing the cache, doing a factory reset, uninstalling apps, etc are meant to help isolate or solve possible firmware issues. Having done them all means that the issue may actually be hardware in nature. If you still have a replacement warranty on it, we suggest that you use it right away.

Problem #6: Fast charging on Samsung Galaxy S6 Edge does not work

Hello there. I recently updated my Samsung Galaxy S6 Edge to Android Lollipop 5.1.1. After this update my phone have been lagging quite a lot, but that’s not the biggest problem. My S6 refuses to fast charge. It does say that it’s normally charging, but it really doesn’t. It drains battery faster than it charges, even with the phone turned off! (most of the time). I manage to at least get my phone to 20% battery sometimes, but it takes hours. I’m wondering if the problem is my charging cable, or the phone itself? I tried using my Samsung Galaxy S3 charging cable, but it still refused to charge. I have tried wiping the cache in my phone, Should I try a factory reset? — Leon

Solution: Hi Leon. There are a few things you need to consider to take advantage of fast charging feature in your phone.

  • Ensure that the charger you are using supports Adaptive fast charging feature or Quick Charge 2.0. The stock Galaxy S6 Edge charger already has this feature so stick with it. Using a standard battery charger won’t help.
  • Turn off the screen. Fast charging won’t work if the screen is on. To attain fast charging, turn the device off completely.
  • Avoid hot areas when charging. To prevent battery and device damage, your S6 is equipped with a feature that automatically ceases the charging process if the ambient air temperature reaches a certain point.

Now, if all these conditions are met, you may be right in your suspicion that the battery has gone bad. Go get a replacement.

Problem #7: How to recover personal files from a Samsung Galaxy S6 Edge that suddenly stops working

Hi. I’ve been reading some of your help solutions for Samsung Galaxy S6 Edge phones that won’t turn on and tried them but still nothing.

 My problem: Woke up in the morning went to check the time on my phone and it wasn’t going. I thought this was weird as it was at 70% battery life when i went to sleep and no internet was running. I put my phone on charge the light didn’t come on and also phone didn’t turn on. My phone is 1 1/2 months old and i take really good care of it as it cost so much. Does this sound like a hardware problem? I’m really worried I’m going to lose all my pictures i have taken while I’m overseas

 Please help. — Kylie

Solution: Hi Kylie. If you have been reading the tips above, your issue appears similar to some of the mentioned problems. If the suggested solutions won’t work, you may have a hardware problem at hand.

Should you consider having the phone serviced, try to check first if someone can simply replace the battery so you can retain your files.

Before doing so, try to check as well if you can have a computer access the phone’s storage device via a USB cable. If it can, it’s your chance to create a back up of all your files. While the chances of this happening is slim, it’s still worth doing in my opinion.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Samsung Galaxy S6 Edge Boot Up, Battery, And Power Problems [Part 1]

s6 edge battery

The Samsung Galaxy S6 Edge is a terrific phone both software- and hardware-wise. It is hard to ignore its unique aesthetic qualities as well. But, like any other smartphone, the S6 Edge is not immune to power-related issues as shown by these four cases below. If you encounter similar problems, you may want to continue reading for more solutions for Samsung Galaxy S6 Edge boot up, battery, and power problems.

Don’t forget to keep us updated if you have other problems with your S6 Edge by sending us an email.

 

Problem #1: Samsung Galaxy S6 Edge won’t start with 56% battery–Solved

Hello Droid Guy.

I am writing to you now in the hopes that my story with the issue may help some of your readers.

My S6 edge died last night, and it seemed like some of your readers had the same issue.  The phone turned off by itself at 56% battery life and would not respond.  When plugged in to charge, the charge LED was not turning on, and I was not getting any response from the screen, the charge screen when the phone is off but plugged in.

I thought it was dead and started Googling the problem. This is when I ran into your page:

https://thedroidguy.com/2015/06/how-to-fix-samsung-galaxy-s6-edge-that-wont-turn-on-troubleshooting-guide-108490

Unfortunately the troubleshooting guide did not help as the steps to put the phone in safe mode or recovery mode required the phone to respond to pressing the power button and getting to the “Galaxy S6 edge” screen.  (I do not mean that as an offense to your troubleshooting guide, just stating my situation.)

Thinking the phone is lost at this point I left it unplugged and went to bed. I was planning on taking it to the T-Mobile store to see if it was under warranty so i could get it repaired.  On a whim I decided to plug the phone in and for some reason the charge light turned on and the charge screen appeared.  At this point I would say the phone had remained unplugged for 8-9 hours approx.

I gave it some charge and was able to first boot it in safe mode as your guide instructs and then booted it up normal.  It seems to be working fine now. (fingers crossed)

I do remember yesterday there was a notification that said a security update was available.  However I started that update and completed it when returned home and connected to my home Wi-Fi.  There were no other updates or apps downloaded to my knowledge. I do have Google Play set to automatically update when connected to Wi-Fi.  But, I can recall that the phone was at 56% when I last checked it and was not updating any apps.

So it seems I needed to just fully discharge the battery before charging it again.

Anyway, that’s my story.  Thank you for your time and I hope it will help your readers and others. Kind Regards. — Carlo

Solution: Hi Carlo. We appreciate your time and effort in sharing how you resolve your issue. It’s not everyday that we receive positive feedback from our posts so we deem it very appropriate to publish your self-help story in this post.

Well, we are a bit surprised to know your curious case here. We really can’t think of any other reason why a relatively new phone like your S6 failing to start properly with its battery having more than enough power left. Based on previous experiences with a wide range of mobiles, an external power button can sometimes fail mysteriously (probably because a user does not put enough pressure on it). In few other instances, it can be a battery failure or firmware issue wherein the firmware is fooled to give inaccurate battery power levels. Hopefully, yours is not a sign of any serious system malfunction. We are happy to know that another Android user was able to resolve the problem on his/her own. Should you encounter another unusual snag in the future though, try to perform a factory reset to maintain the phone’s firmware reliability.

If you have the time to read our previous post about battery maintenance, you can visit this page. The article was written for older Samsung Galaxy phones (S4 and S5) but some of the basic ideas can be applied to any smartphone.

Again, thank you for sharing your experience with DroidGuy.

Problem #2: Samsung Galaxy S6 fails to boot up after draining its battery completely

I recently went to the Paradise Caribbean Island of St. Martin. I was so happy that I brought my phone which took amazing video and photos. I saw that my phone said Roaming here and then Home. So I quickly put my phone on Airplane mode, thinking it would stop my cell phone from sending data messages, or creating extra wireless charges from Verizon. The first time my phone crashed was because I kept taking photos, and watching the videos that I had just taken. This happened until the battery went low. By the battery going low, the screen went Blank, but I was able to press the Power key and main button to restart the phone. After doing so the Samsung Galaxy logo came on and my phone went back to normal. I then took more family shots, videos on the island and the weather was pretty hot, but my phone never over heated.

The last time that my phone was on was after a long day of taking photos and videos. I did take a break usually because an outlet was not available at every location, there was no wireless connection anywhere on the island, so I put the phone on Airplane mode. Not knowing that this would be the last time my Galaxy S6 would ever work again, I sat down and continued to look at photos and previous videos that I had recorded about 5-6 in total. I then knew my battery was going low but assumed that I would be able to charge my phone like normal, but this was not the case. I saw a red dot on the top left corner which indicated that the battery life was empty. I then took the phone to the hotel and plugged it in the outlet socket all night, still I only saw the red light and black screen.

Then I knew I was in trouble. Because I had the phone on Airplane mode, the wireless connection was none, and Verizon iCloud was not able to sync any of my photos or videos as i realized when I went back to the US.  What can I do, at this moment I have my phone plugged into the wall thinking, the phone may trigger the memory and turn on. I already contacted Verizon Wireless to ship me a new phone. I really am devastated in that I put so much dependence on this phone. This is my first Samsung device, and since I had my iPhone I never had an app crash or my phone crash on me. What should I do please help me. — Bklyn

Solution: Hi Bklyn. We are sorry to hear about your negative experience with the phone.

We think that the issue may stem from a faulty battery. Although it is common knowledge, a significant number of smartphone users today may not be aware that draining a Lithium-ion completely can sometimes lead to complete battery failure if done often. Bad as it may seem, the situation may still work out positively for you if you can find a way to replace the battery with a new one. Because your S6 has a non-removable Li-Ion 2550 mAh battery pack, it’s best if you can negotiate with Verizon to simply repair the phone for you via battery replacement so you can still salvage the files stored in the phone’s internal memory. Do not let third party shops replace the battery for you as that will surely void the warranty from your carrier. If our theory is correct, you should be able to continue using your phone normally after a battery replacement.

Problem #3: Samsung Galaxy S6 Edge no longer charge after it was submerged in water

Hi. I’m hoping you could help me. My phone  was recently submerged in water. I was able to dry it out but I now receive  a message when I try to charge it saying battery charge paused due to low battery temperature. The phone turns on when plugged into the power board. But wont charge.  Is this something  i can fix or will i need a new phone??? 😢

Your help is greatly  appreciated. Regards. — Nubia 

Solution: Hi Nubia. Fluid exposure of smartphone components almost always lead to hardware failure or malfunction in the long run so we recommend that you find a way to have it repaired or replaced. We really can’t tell what part of the phone is failing unless we can physically check your device. Consider getting a replacement or have it repaired by a professional.

Problem #4: Samsung Galaxy S6 Edge not charging beyond 1%

Hi. My friend’s phone is having a bad trouble with S6 Edge. It’s only been 2 months since he got his new phone and it was working all fine. Then all the sudden, the phone was not able to charge more than 1%. It dies as soon as we power on the phone –> shows Samsung logo –> shows OS running –> gets alerts (mip mip sounds) –> dies.

We first thought it was either USB port or charger problem so we used different cables and plugs but that was not the case.

So I found your link and tried the safemode instruction, but we couldn’t even reach till step 3. (From your link: https://thedroidguy.com/2015/06/how-to-fix-a-samsung-galaxy-s6-edge-thats-not-charging-107604).

I think phone has a defective battery…(first thought phone port went bad, but his never dropped his phone in water or put it in a hot spot).

He has lots of pics and videos in his phone and wants to save those at least.

ATT has not yet diagnosed his phone but when he brought it to the store, they just told him that it seems like  the phone port got corroded and therefore they won’t recognize it as a new phone. First, I thought maybe hot weather could’ve caused the corrosion but all of our friends (7ppl ) were together during the weekend and none of our phone had that problem.

If he get to replaces either battery or port from repair shop, do you think his media will be saved safely?? or is there way to save his media data??

Thank you. — Eileen

Solution: Hi Eileen. Your case may be similar to Bklyn’s problem above so yes, replacement of the battery may help. We really cannot say with certainty at this point whether or not the battery is to blame though. It’s possible that the charging port may have become defective as what AT&T guys told you before. Your best bet is to isolate the problem although that’s a little tricky because your device does not sport a removable battery pack. If you can ask AT&T to replace the battery first to isolate the issue, that would be good.

Don’t worry. As long as the phone’s internal storage is not corrupted or damaged, you should be able to recover your friend’s files. For now, your priority is to restore power to the phone to do that.

 

 

 

 


 

 

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