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Samsung Galaxy S6 Edge

Best wireless chargers, charging pads and docks available for Android smartphones

Many of the higher end smartphones these days are equipped with wireless charging capabilities, Samsung has been making phones with wireless charging in their last couple iterations of the Galaxy series, even the iPhone 7 is rumored to have such capability.  Don’t despair if you have an older model phone, you can also easily add a wireless charging case to existing technology.

Qi Charging Pad

Unfortunately, even if the technology has been around for years now, it’s yet to spread like the cable-free wildfire everyone anticipated. Believe it or not, numerous flagship mobiles these days lack built-in wireless charging functions for various mystifying reasons. Production costs, tricky manufacturing, just good old fashioned laziness, you name it.

Wireless charging

HTC, for instance, snubbed the Qi standard on all three latest hero handhelds – the One M7, M8 and M9. Meanwhile, Samsung, LG, Motorola and Sony recently got with the inductive charging program for the Galaxy S6, S6 Edge, S5, S4, Note 4, Note 3, Note 2, G4, G3, G Pro 2, Droid Turbo, Maxx and Xperia Z3.

The list of supporting devices is obviously not exhaustive, and there’s one more thing. To actually activate and use the futuristic feature, you’ll typically need dedicated back covers that add to the often extravagant prices of the above mentioned phones.

LG G4 wireless charging

Plus, the no-wires chargers and charging pads we’ll detail in the following lines. It’s also wise to keep in mind the electromagnetic field that transfers energy between Android gadgets and these ingenious accessories through thin air is produced by plugging the chargers into a traditional electric socket. So, in a way, this isn’t true wireless charging.

Still, it’s deemed convenient by many, and will likely make headway before long, so without further ado, here are the best wireless chargers, charging pads and docks money can buy, ordered from cheapest to costliest:

PowerBot PB1020 inductive charging pad station – $11.69 and up

PowerBot

It doesn’t come with a power AC adapter, it’s not particularly speedy or “versatile”, but it’s really, really small, at 2.5 inches in diameter and 0.5 inches thick, lightweight (6.5 ounces), and energy efficient, courtesy of a Smart IC management system design. No wonder it’s rated at close to four stars based on nearly 1,900 Amazon customer reviews.

Yootech Qi wireless charging pad – starting at $13.99

Yootech

Once again, the AC adapter isn’t included, which you’ll find to be a staple of the economical price range, and once more, the compact form factor and ease of transportation feel like the key selling points. That said, you’ll probably look to conceal the petite but unattractive Yootech puck on your office after setting it up, the good news being it’s sufficiently silent and low-key to ultimately go unnoticed.

Anker PowerPort – $15.99

Anker PowerPort

The marginal price gaps between these entry-level chargers and their very similar capabilities will induce (pun intended) serious headaches when deciding on one to buy. The PowerPort stands out with temperature control and a self-enabling idle mode that eliminates concerns regarding overcharging or energy wasting.

Otherwise, the circular docking station is virtually identical to the two indexed earlier and the next few contenders as far as internals go.

RAVPower Mini wireless charging pad – $15.99

RAVPower Mini

Another tiny, featherweight slab (2.8 x 2.8 x 0.4 inches; 4.9 ounces), with universal Qi compatibility, slip protection, built-in USB connection and excellent Amazon customer feedback. It’s getting harder and harder to choose.

Fuel iON magnetic wireless charging system – $17.95

Fuel iON

Finally, something special and original. Better, too? That’s up for debate. The manufacturer claims magnets are better and faster than the inductive Qi system, but the case needed to get the Fuel iON to work is… awkward and slippery. And some clients accuse it of not connecting properly. All in all, while the idea is decent, the execution requires further work. Perhaps a higher tariff to secure more adept engineers and testers.

Choe upgraded Qi wireless charging pad – $18.99

Choe

The textbook definition of minimalism, Choetech’s newest charging square is unfortunately only covered by a 12-month warranty. The blue LED indicator is also way too bright, aggressive and annoying, and unless you center your device perfectly on the 4.7 x 2.7 x 0.4-inch pad, this won’t work.

On the plus side, device slips are physically impossible thanks to the bottom rubber surface.

Samsung wireless charging pad – $29.89

Samsung wireless charging pad

Ah, yes, now we’re talking! You know what they say – with great price comes great… quality. Stylish but also robust, slender yet very powerful, Samsung’s Qi-capable contraption doesn’t squarely go out to Galaxy S6 or Note 4 proprietors.

It works smoothly and effortlessly even when paired with rival handsets, and the built-in LED light is non-intrusive, always there to have your back and very easy to comprehend.

Qi-infinity – $42.99

Qi-infinity

Wondering what on earth could justify a tag almost four times as lavish as our number one budget-friendly option? First and foremost, an inventive design that lets you view your phone at an ideal angle when docked for checking notifications and even watching videos.

Second, the rare ability to juice up through thick, muscular armors and cases. Third, complete silence and a subtle yet resourceful indicator light that merely bothers you when assistance is mandatory. Lastly, you can try all you want, but you won’t find a way to place a phone on the Qi-infinity so as wireless charging to be prevented.

LG WCP-300 wireless charging pad – $47.95

LG WCP 300

Like arch-rival Samsung, LG doesn’t block users of competing devices from rocking the WCP-300, but it makes the purchase feel impractical. At 30 bucks or so, maybe this would be worth it. It’s extremely good-looking, fairly compact and portable, at 2.74 x 0.46 x 2.74 inches, and it sports an unusually large “active area.” Translation – it doesn’t require a lot of attention when made to work.

But it presents a number of troubling recurring glitches, according to a horde of reviewers on Amazon, as it sometimes halts charging before the phone’s battery is fully loaded and often refuses to sync up to devices it should support no problem.

Fonesalesman QiStone+ – $54.99

QiStone+

And it’s all come to this. The most expensive and, yes, best all-around wireless mobile charger. The only true wireless accessory on our list today, capable of easily doubling as a funky power bank. You read that right, the QiStone+ can carry standalone 4,000 mAh stamina, which is itself Qi wireless-compatible.

Sooo, you can charge the QiStone+ sans cables, then wirelessly transfer the energy to a phone of your choice. Or even simultaneously beef up two handhelds, one wirelessly and the other via USB. It’s fast, flexible, has a very unique design and, at the end of the day, it’s not that costly, considering the travel freedom it can facilitate.

How to fix a Samsung Galaxy S6 Edge that’s not charging

This post serves as your troubleshooting guide in case your Samsung Galaxy S6 Edge won’t charge. Whether you are charging with Samsung’s manufacturer charger or a wireless charging pad, charging issues are among the most common problems any Android smartphone owner may face. It is also among the problems that need to be addressed immediately as your phone will only sit atop your table when it totally depletes its battery.

Galaxy-S6-Edge-not-charging

The owner may only have an idea that his/her phone isn’t charging when the battery is totally drained and the charging signs won’t show up when the device is plugged in. At this stage, many owners may panic thinking that their expensive piece of technology may already be busted.

But just because your Galaxy S6 Edge’s battery isn’t charging doesn’t mean you need to have the battery replaced immediately. Remember that before electric current reaches the battery, it passes through a logic board and gets recognized by the Android system and the firmware itself.

MUST VISIT: Samsung Galaxy S6 Edge Troubleshooting 

I encountered so many cases already wherein the owner complained about his/her phone not charging but what actually happened was the system just crashed leaving the screen blank and the phone unresponsive. In this case, a soft reset is necessary.

Before we go any further, those who have different issues with their devices are free to contact us at [email protected]. Provide as much details as possible so that we can accurately diagnose your problem and provide appropriate and effect troubleshooting procedures. Don’t worry, it’s free!

The following problems are among the ones we received from our readers. Read on as there is a possibility you may encounter one of them.

  1. Galaxy S6 Edge won’t charge in car
  2. Fast charging not working on new Galaxy S6 Edge
  3. Galaxy S6 Edge isn’t charging at all
  4. Galaxy S6 Edge won’t charge after an update

Galaxy S6 Edge won’t charge in car

Problem: So, I recently got a new Galaxy S6 Edge phone with Sprint and so far, the phone is doing all of its advertised functions and features but charging in my car. All my other phones are charging fine with my car. But the thing I’m really confused about is that the phone charges fine when I plug the charger into the wall outlet using the original charger that came with the box. So, I think it’s not really a hardware or port issue. It’s just so annoying that it won’t charge in my car using my car charger. Do you guys know what the problem is and how I can fix it? — Clarisse

Troubleshooting: Hi Clarisse. Apparently, the phone isn’t the problem here because it’s charging with its original charger. On the other hand, your car charger is also functioning with other devices. So, that leaves the USB cable in question. Try using a different cable that you know works and if your phone still refuses to charge using your car charger, then the problem is with the charger–it may not have enough amperage to be able to push electric current into the battery. Samsung devices need chargers with 2 Amps rating.

Fast charging not working on new Galaxy S6 Edge

Problem: Hi Harold. I’ve been reading your posts on Galaxy S6 Edge for a couple of days now because new phone’s fast charging feature isn’t working. I have friends who also have the Edge and I asked them if there is a setting that needs to be turned on or enabled to make fast charging work, they said fast charging capability is native to the phone. So, I’m confused why my new phone isn’t charging as fast as advertised. It’s about 8 days old. What should I do? — Ellaine

Troubleshooting: Hi Ellaine. I will assume you’re using the charger that came with the main unit because if not, then that’s the problem. The original charger is capable of adaptive fast charging while third-party chargers aren’t.

Also, if the phone heats up when plugged in, the fast charging feature will not work; the same thing happens if the screen is on. So, verify the phone isn’t heating up and turn the screen off while charging. If the fast charging feature still doesn’t work, have the phone replaced. After all, it’s still within replacement period. A new phone should work without issues, so it’s better you have it replaced as early as now than deal with the problem until your contract expires.

Galaxy S6 Edge isn’t charging at all

Problem: My Galaxy S6 Edge is just more than a month old and everything was working well a week ago, now it just won’t charge. When I plug it in, it won’t respond. The usual charging icon won’t display and the LED won’t light up. What’s the problem here? Can you help me guys? — Jason

Troubleshooting: Hello Jason. First of all, make sure you’re using the original charger that came with the device and that the USB cable is properly mounted in the charger and the port on your phone. There is a possibility that it’s an issue with the charging unit itself or just the cable. So, let’s try to rule out possibilities here. First, using the original USB cable, try to connect your phone to your computer and see if it gets detected. If not, then it’s probably a cable problem, so you know what to do next in this case.

However, if the phone gets detected by your computer, try to set your focus on the charger itself. If you have other phones, try charging them using your S6 Edge’s charger. If they, too, won’t charge, then buy a new charger.

If you’ve successfully ruled out that it’s neither the charger nor the cable that’s having a problem, then the issue is with your phone. You will now have to rule out the possibility that it’s just a firmware issue and the first thing to do is boot your Galaxy S6 Edge in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

When in safe mode, try charging your phone and if it failed again, backup all your data and perform full hard reset. After all, the first thing a technician would do is reset the phone so it’s better you do it before he does. If the problem is fixed with you doing it, then you just saved yourself from all the hassle of going to a tech shop, explaining what the problem is and answering questions.

Full Hard Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge won’t charge after an update

Problem: Hi guys! There was an update recently which I downloaded to my S6 Edge. After the installation, my phone seemed to have used up all its battery leaving it with just 7%. So, I charged my phone and to my surprise, it didn’t respond at all. I rebooted it several times already but it still won’t charge. Now, I’m on 2% and a few minutes from now, the phone will shut down but I still haven’t managed to get it to charge. Why is this happening? Help me. — Lorie

Troubleshooting: Hello Lorie. If the problem occurred after an update, then it must be just a glitch. More often than not, the new firmware will corrupt some caches and data leaving some inconsistencies in the system itself. In this case, it seems like the charging function is the one that’s affected.

The first thing I suggest you do is soft reset: just press and hold the Power and Volume Down keys for 10 seconds until the phone powers down. While turned off, plug the phone to charge. It is almost certain the problem like this is fixed at this point. Otherwise, I recommend you wipe the cache partition if there’s enough battery left, if not, then you need help from a tech.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

What to do if your Galaxy S6 fails to boot (also applies toS6 Edge, Edge Plus)

Electronics sometimes fail to power on properly for a number of reason but most issues happen to older devices or those gadgets that have already seen several seasons in its lifetime. It is therefore hardly comforting to know that some of our readers have encountered boot problems on their new #Samsung #GalaxyS6 (#GalaxyS6Edge and #GalaxyS6EdgePlus) devices.

Image credit: Samsung
Image credit: Samsung

For those looking for solutions for their Galaxy S6 power or boot problems, this post may help. Below are the topics discussed in this article:

  1. Samsung Galaxy S6 won’t turn on
  2. Galaxy S6 does not respond and showing a blue light
  3. Galaxy S6 keeps on rebooting and overheating
  4. Galaxy S6 Edge won’t boot
  5. Galaxy S6 vibrates when using fast charger

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Samsung Galaxy S6 won’t turn on

When my Galaxy S6 died I tried to plug it into the charger but then the battery symbol did not appear. That had me worried from the get go. Then I go online to try to figure out what happened. I tried the power button and volume down button at the same time and that did not work. And I tried every trouble shooting method out there. I did plug it in when I was trying those methods but still nothing happened. But the first time I plugged it in, the charging cord was really hot. But I don’t know I that has anything to do with it. I just really need help with this problem. Thanks — Nate

Solution: Hi Nate. The Samsung Galaxy S6’s battery is non-removable so we cannot, obviously, check if it’s the reason behind the boot failure. We assume that you have already tried booting the phone in both recovery and download modes so your next best logical step here is to either request for a replacement or repair.

Problem #2: Galaxy S6 does not respond and showing a blue light

My screen is black and unresponsive. The device simply blinks a blue light but nothing more. I have tried numerous key combinations to try and reboot the device, but no luck. The button commands I have tried are:

  • Power and down volume
  • Power and up volume
  • Up and Down Volume and Power
  • Up/Down Volume with home button

Please advise. — Rich

Solution: Hi Rich. We can see that you haven’t tried booting the phone in recovery and download mode. Below are the steps on how to do each of them.

Boot a Galaxy S6 in recovery mode

The main purpose of giving an Android device an ability to boot in recovery mode is to allow factory reset using hardware buttons as well as easy deletion of the system cache.

Recovery mode is a special bootable partition in your phone designed to be one of your tools in troubleshooting. Whether you are trying to wipe the cache partition or do a factory reset because of slow performance or boot issues, recovery mode comes handy. Here are the steps to do it:

  • Turn off the Galaxy S6.
  • Press and hold the following buttons at the same time: Power, Volume Up, Home.
  • Continue holding the buttons until the recovery screen is shown.
  • Once you see the Recovery Booting… screen, release the three buttons.

We recommend that you try deleting the cache partition first. If nothing happens after doing so, make sure to do a factory reset.

Boot a Galaxy S6 in download mode

If you attempted to root your phone or install any custom ROM prior to experiencing the problem, consider booting it in download mode to see if you can make it to work. Also known as ODIN mode, this mode is a useful when you want to install a new firmware manually. This mode is also useful for technicians if you want them to flash a new custom operating system. Here are the steps:

  • Turn off the Galaxy S6.
  • Press and hold the following buttons at the same time: Power, Volume Down, Home.
  • Continue holding the buttons until the special download screen is shown.
  • Release the three buttons once the download mode screen appears.

For instructions how to flash your desired firmware, simply use Google to search for more resources online.

 

Related reading How to unroot Samsung Galaxy S6 Edge to stock firmware

 

Problem #3: Galaxy S6 keeps on rebooting and overheating

Hello. I am emailing you on behalf of my brother because he does not have a working device.

His phone was recently purchased (2 weeks ago) and is having trouble with power. It will only stay on for 60 seconds then it turns off again. There is no water damage or outer damage to the phone.

It was at first saying the phone was overheated. He let it cool down and now he is getting a message saying the battery temperature is low. Why is this happening and what can he do to fix it? — Erin

Solution: Hi Erin. We think that your brother’s battery is to blame here. Two of the common manifestations of a battery malfunction are random reboots and overheating. Since we cannot simply replace the battery on this phone, we suggest that you ask for a replacement or have it repaired somewhere. If this phone is still covered by a warranty, make sure to call or go to Samsung so they can check it first hand. Keep in mind that having it checked by third party technicians may void the manufacturer warranty. If this phone was provided by a carrier, you can also request for a repair or replacement from them.

Problem #4: Galaxy S6 Edge won’t boot

Hi, my name is Kashif Saeed, and i’ve an S6 Edge G925F (International) 64GB model. It’s a First Day edition. got it on first day of release. After using for months, ain’t get any kinda problem till now. Yesterday while i was driving in a car with my friend, i connected my phone via car’s Bluetooth and listening to the music. i got 2 missed calls that time but my hands were busy so i couldn’t answer the phone at that moment.

Well right after that, my phone just restarted and i found it got warmed. Since then it’s keep restarting and freezing! sometimes it boots till main screen or sometimes it restarts immediately right after S6 Edge shows up or sometimes at Samsung’s logo (With stuck sound like aaaarrrrrr, like it gets stuck in-between starting sound).

i’ve tried to get into a recovery mode, no luck– still stuck at Galaxy screen. i tried to boot into Safe mode, no luck so far. it just keep restarting and restarting freezing!!

i tried to update the firmware via ODIN 3 times because only the download mode is working but now my device is locked so ODIN aint working anymore =P=( i tried to initiate firmware via KIES and Smart Switch as well !! NO LUCK !! =( Help me please !!  — Kashif

Solution: Hi Kashif. If your phone fails to boot in all four modes (normal, safe, recovery, and download), there’s virtually nothing that we can provide you at  in terms of advice either. The next best thing for you to do, just like others above, is to resort to either repair or replacement.

If you are amenable to voiding the warranty by opening and fixing the phone yourself, try looking for online resource in order to do the job. iFixit website has recently posted some great guides to fix an issue like this. They also let you buy the necessary tools.

Problem #5: Galaxy S6 vibrates when using fast charger

Hi. I have recently read your guide on troubleshooting charging issues with the Samsung Galaxy S6 but i have a slightly different problem. When i connect my device to its original charger it begins vibrating and producing the noise it makes when connected over and over again as if being plugged in and out several times. This also occurs when i use my power bank with 2A output. I have now resorted to using an older charger from a Samsung Galaxy S2 which charges normally but a lot slower than the S6 charger did. Any suggestions, please help. Yours sincerely S6 user. — Aleksandar

Solution: Hi Aleksandar. It appears that there’s no hardware issue involved here as your S6 charges fine using a standard charger. That puts the charger port and battery out of the question, which is good. This means that you may have a firmware glitch that triggers the vibrate function everytime you use the original S6 charger and higher amperage charging devices.

The charging process is governed by your phone’s firmware so it’s best to troubleshoot it to confirm out suspicion. Below are the things that you can try.

Boot the phone in safe mode

The first thing to do is boot the phone in safe mode. This mode prevents third party apps from running. If you installed rogue or problem third party apps, booting in safe mode will most likely turn up something. Here are the steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem fails to occur in safe mode, start uninstalling third party apps until it will be eliminated.

Delete the system cache

If booting in safe mode does not make any difference, try booting the phone in recovery mode to wipe the cache partition. Also known as system cache, this special repository of system files must always be in good working order to avoid slow performance and other unrelated problems from occurring. To delete the cache partition, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up, Home, and Power.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

If the two procedures fail, your last resort is do factory reset. Not exactly something that you want to look forward to doing but this can be an effective solution to do before you send the phone for repair or replacement. Here are the steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays Power on logo, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, wipe data/factory reset and press the Power key to select it.
  • Press the Volume Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight Reboot system now and hit the Power key to restart the phone.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Samsung Galaxy S6 Edge Wi-Fi Calling issues

Major carriers in the United States are now offering Wi-Fi Calling services and any variant of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) in the U.S. market has this feature embedded in the firmware. The service has a lot of advantages especially for owners living in an area where there is poor cellular coverage but with good internet connection.

Galaxy-S6-Edge-Wi-Fi-Calling

In this post, I will answer a few questions and address some of the problems sent by our readers regarding the Wi-Fi calling feature. Just like any other service, it is not free of problems and we’re actually getting emails every now and then about it. I will include the actual messages in this post so you will have an idea what other S6 Edge owners are experiencing.

Before we go any further, however, if you have other concerns with your phone, make sure to visit the troubleshooting page we’ve setup for the Samsung Galaxy S6 Edge as it contains a lot of solutions to problems we already addressed. Find issues related or same as yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up our Android Issues Questionnaire.

Can’t send SMS or make calls if not connected to Wi-Fi

Problem: It’s been a while since I got my cell but recently I’ve been having this issue when out of my WiFi connection I try to send a text or make a call and text and call doesn’t go through unless I un check the network connection. Once I do this text and call go through. I thought Android latest update will take care over this issue but I wasn’t that lucky. Any idea what could be causing this issues? Thanks!

Troubleshooting: It looks like Wi-Fi Calling feature is enabled or turned on in your phone. In this case, the phone will use your Wi-Fi connection to transmit SMS or make calls. Your device will continue using this service until you disabled it. It’s only then that you can be able to send texts or make calls normally. So, by now, you may already have an idea how to fix your problem–turn off the Wi-Fi Calling feature.

  1. Touch Apps from the Home screen.
  2. Touch Settings.
  3. Scroll down to Connections menu and touch Wi-Fi Calling to get to Wi-Fi Calling settings.
  4. Touch the ON/OFF switch to turn Wi-Fi Calling off and disable the feature.

READ ALSO: How to set up and use Wi-Fi Calling on your Samsung Galaxy S6 Edge

Galaxy S6 Edge doesn’t have Wi-Fi Calling feature

Question: Hi! I came across your website today. It’s really good, lots of useful tips! I got a galaxy s6 edge as part of a phone upgrade with EE. However I got the phone from carphone warehouse. So it doesn’t have the WiFi calling option. Do you know if there is a way to get the WiFi calling option installed on my phone? Thanks. — Marc

Answer: Not all variants of Samsung Galaxy S6 Edge have a Wi-Fi Calling feature. Each model or variant, especially for units carried by service providers, are built according to the specifications of the carrier and everything is based on the services it offers to its subscribers. In other words, some variants have features that cannot be found in other variants.

To enjoy the feature offered by your service provider, you need to root your phone and install custom ROM that comes with Wi-Fi Calling feature. Firmware updates are based on the phone models and I’m afraid the next update for your phone won’t bring along the feature. CyanogenMod ROMs often come with complete list of features but you must proceed at your own risk as it’s not always safe to flash custom firmware not to mention you’ll void your warranty. Good luck though!

Wi-Fi Calling won’t work with other Wi-Fi networks

Problem: Hi. I was staying a week at a place where there was poor cellular, T-Mobile, service however the WiFi network i was very good and my galaxy S6 connects just fine. All apps and internet browsers work. I am unable however to make any WiFi calls or texts. The error message said unable to connect for WiFi calling. The WiFi network did not require a password and apparently this is the problem according to T mobile after having me try a factory reset which as we all know is excruciating!!! I called Samsung and they said there is nothing wrong with the phone and no nothing about why it is doing this. When I got home, I selected in my settings to use only Wi-Fi (I have a secured password network) and no cellular service and was able to make Wi-Fi calls and texts. Is there something else that can be done to be able to connect in open Wi-Fi networks too? Thanks, Heidi.

Troubleshooting: First of all, Wi-Fi Calling is still in its very early stage and there are still of lot of things to be improved. That said, you may encounter some hiccups every now and then. One known issue with this service occurs when you connect to other Wi-Fi networks with Wi-Fi Calling feature still enabled in your phone. When this happens, you may not be able to place calls and send SMS or people on the other line couldn’t hear you.

If you’ve already connected to a different Wi-Fi network and the feature is still enabled, try to disable the feature first and then clear the cache of the WiFi Calling service through the Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap WiFi Calling.
  6. Tap Clear cache.
  7. Now, reboot your phone.

After the phone has fully booted up, make sure you are connected to the WiFi network and then enable Wi-Fi Calling. It should work by now.

But another thing that might just hinder you from using the feature is the stability of the network you are connecting to. Remember, you cannot use it when the connection is very slow, which is very much possible in your case considering the network you are connected to is open.

Wi-Fi Calling stopped working for no apparent reason

Problem: Hi. My Samsung Galaxy S6 Edge cannot send texts or make calls over Wi-Fi for no apparent reason. Ever since I bought the phone about 4 months ago, Wi-Fi Calling always worked but now it doesn’t. I’m with Sprint and I haven’t contacted tech support just yet. I’m hoping you could help me figure out what this problem is all about because I’m in an area with poor coverage. Wi-Fi is the only thing that’s reliable and I’m happy I can now send texts and make calls with it. What shall I do to fix this?

Suggestion: Call Sprint. If the feature just stopped working without apparent reason and everything else is properly set in your phone, then the problem is with your provider. There have been a lot of Sprint users who reported to have experienced a problem like yours and according to them, they just called tech support, told the rep Wi-Fi Calling didn’t work and let him/her do his/her job.

But what happens actually is that the WiFi Calling service will be disabled in your account from their end. Then, it will be re-enabled and you will receive a text message notifying you that Wi-Fi Calling has been added to your account. The service should work perfectly after that. In some cases though, it may take up to 24 hours to be able to use the service again but at least necessary actions have already been done to fix the problem. So, again, call Sprint.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix your Samsung Galaxy S6 Edge that has no sound [Troubleshooting Guide]

There are times when your phone no longer emits sound and while it might be an issue with the hardware, everything depends on the situation. We have received messages from some of our readers who were complaining about their Samsung Galaxy S6 Edge units that reportedly have no sound.

I will walk you through in troubleshooting your phone that has no audio in this post. We will try to consider every possibility and rule them out one by one until we can arrive at a point wherein we can easily pinpoint what the problem is, what caused it and what needs to be done to fix it. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post maybe able to help you.

For those who are looking for a solution to a totally different issue, visit our troubleshooting page for we have already addressed hundreds of problems since we started supporting this device. Find issues that are the same or similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S6 Edge that has no sound

Problem: Hello guys. I’ve been following your blog for quite sometime now and it’s the first time I contacted you about a problem. My Samsung Galaxy S6 Edge doesn’t sound off when I use the loudspeaker either when playing music, notification or during phone calls. I don’t know how and when it started since I only tried using the loudspeaker yesterday to play some music since my headset was misplaced. When I found out there was no sound, I immediately tried calling my number and enabled the loudspeaker on call and there was no sound. Can you advice something I could do to fix this problem? Thanks in advance.

Troubleshooting: If the phone’s loudspeaker doesn’t sound off, it’s more likely a speaker problem but then of course, I would assume you’ve already checked the volume because if not, there’s a possibility the phone is muted or sound was turned down that you can barely hear it. Another possibility is that there might be some third-party apps that cause the problem or there might be an issue with the firmware itself. So, we really have to troubleshoot your phone thoroughly…

Step 1: Start your phone in safe mode and see if the speaker sounds off

We have to rule out the possibility that this problem is caused by some of the third-party apps you installed. By running your phone in safe mode, you’re temporarily disabling all third-party elements so if one of them is causing the problem, the phone may already have sound.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

Assuming the problem gets fixed in this mode, then you have to find out which app is causing the problem but I suggest you try updating apps that need to be updated first.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

You may also reset each app you suspect is causing the problem by clearing their caches and data. If that doesn’t fix the problem, try uninstalling those apps to see if it makes a difference.

How to reset apps on your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall apps from your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Reboot the phone in Recovery mode and wipe cache partition

This is actually a long shot but we just want to make sure we don’t miss a step. Let’s just rule out the possibility that this no audio issue is caused by some corrupt caches. So, try to delete the caches so that they will be replaced. You can do this by booting your phone up in recovery mode and wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Step 3: Backup your files and data, then reset your phone

After wiping the cache partition and your phone still has no sound when put in loudspeaker, then we have to see if this problem is with the firmware. Let’s bring the phone back to its factory default settings by resetting it. However, make sure you make a backup of your important files and data as they will be deleted during the reset process. After which, disable the anti-theft feature of your phone or the so-called Factory Reset Protection so you won’t be locked out after the reset. After that, feel free to reset your device.

How to disable the Factory Reset Protection on your Galaxy S6 Edge

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

How to do the Master reset on your Galaxy S6 Edge

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

You can also reset your S6 Edge from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this problem gets fixed by this troubleshooting guide. If not, then you might be facing a potential hardware issue. You should let the tech check the device for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 Edge battery too hot or too cold to charge, other power charging issues

Are you experiencing power- or charging-related problems on your new #GalaxyS6? Well, you are not alone. In fact, one of the most common issues many Galaxy S6 users encounter has something to do with the battery or power management. A small segment of these users though suffers from more serious total battery or power problems due to hardware malfunction.

S6 Edge

Our post today discusses some of these issues.

  1. Water-damaged Galaxy S6 Edge won’t boot up
  2. Galaxy S6 battery too hot or too cold to charge
  3. Galaxy S6 Edge reboots and freezes randomly
  4. Galaxy S6 won’t install Android update
  5. “Dock is connected” issue on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Water-damaged Galaxy S6 Edge won’t boot up

I dropped my cell in the toilet. It was only in there for a few seconds. I took it home immediately and put it in rice. I did not touch it for 3 days. I tried to turn it on and it would not. I plugged it into the charger and I got a lightning bolt on a battery, then it turned green and said that it was at 100%. I hit the power button and it came on. I shuts off immediately when I unplug it. I put it away for few days. I got it out last night and plugged it in. It updated 20 apps. I received all my messages. It seems to work when it is plugged in.

However, it will not stay on. I brought it to work thinking that it would work when I plug it in but it’s not able to boot up today =(

Do you have any tips or solutions? Is my phone really dead? Any information would be greatly appreciated. Thank you in advance for your time and energy! Kindly. — Tracy

Solution:  Hi Tracy. Unlike its predecessor, the Galaxy S5, your S6 is not IP67 certified, which means that even if it was only submerged in water for a moment it might already be fatal for this device. An IP67 certified electronic device can be dropped in water for up to 1 meter for 30 minutes without any problems. The S6 series does not have this extra protection so your phone right now might really be partially dead. There’s no way to know for sure what components may have failed unless a thorough physical check is done. Your best course of action right now is to let a professional handle the issue. Bring the phone to a local electronics shop to open, clean, and hopefully repair it. Better still, go to a Samsung store and have them fix it for you.

Water damage voids the standard warranty so asking for a free repair or replacement is out of the question.

To check if the Liquid Damage Indicator (LDI) has been tripped, you can see this article from Verizon.

Problem #2: Galaxy S6 battery too hot or too cold to charge

At first my phone started flashing between Netflix (I was using) and a Samsung Gear app (I’ve never opened before) It started making unfamiliar beeping noises, battery life jumped from 50% to 10% and then went down all the way to 0% in 30 seconds. finally got it to turn on, screen froze, finally turned it back off, after an hour I was able to turn it on but I can’t open any apps because it said the battery was too hot. Left it off for 2 more hours, still won’t open apps and it won’t charge and the error goes back and forth between saying the battery is either too hot or too cold to charge. — Anna

Solution: Hi Anna. Your problem can have either a software or hardware cause so your first task is to identify which of the two is the reason for the troubles. Power management in a smartphone is done by the operating system. If there’s a software issue involved, or if the symptoms you mentioned here occurred from out of the blue or after an update, doing a factory reset may be an effective solution. Here are the steps to do a factory reset on your S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If nothing changes after doing a factory reset, you may have a hardware malfunction behind the problem. Make sure to check that there’s no dirt or lint blocking the charging port and try to charge again. Try cleaning the charging port before charging again.

Another possible reason why you are unable to charge normally can be water- or liquid-damage. If your phone has never seen water, or if you’re positive that the internal components were never exposed to moisture, you can disregard this.

Sometimes, a smartphone’s internal thermometer may stop working properly, causing the phone to issue incorrect readings. Unfortunately, there’s no way to fix the sensor on an average user’s level. You have to contact Samsung for a repair or replacement request.

Lastly, the battery may no longer be working properly. Since there’s no way you can replace the battery yourself without voiding the warranty, try calling Samsung or go to the relevant party (carrier or retail store) to take care of it.

Problem #3: Galaxy S6 Edge reboots and freezes randomly

My Samsung Galaxy S6 Edge has been having issues since purchasing where at first it would constantly check for viruses and give me warnings and I would have to restart it multiple times a day. I then updated it and it stopped doing this. However, it began restarting itself randomly and freezing. This would be both when using the phone and when it was not being touched.

I tried a factory restart and this did not fix the problem. I then sent it away to be assessed by Samsung and there was no fault found and no hardware issue. The next day after it was returned and I restored my backed up data it rebooted itself 3 times. I followed your instructions of clearing the cache partition and this minimized the frequency of the freezing and restarting to every couple of days instead of everyday.

It’s still really frustrating and I was wondering if this sounds like a software or hardware issue and how I can permanently fix the phone. Thanks heaps guys! — Abby

Solution: Hi Abby. Try booting the phone in safe mode for a few days and observe how it works. Safe mode prevents third party apps from running so if any of your installed apps is the cause, the symptoms you describe should not occur. You then need to uninstall apps until you have eliminated the cause. To boot in safe mode, just follow the steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #4: Galaxy S6 won’t install Android update

I receive messages saying an update is available. I tell it to continue with the update. Phone downloads over 600MB of data, during which it displays a message saying do not remove from Wi-Fi. Once the download is complete, it calls for a restart. During the restart, it shows “updating” message before reboot. Then it says “update failed” and continues to boot. Once it boots, an AT&T pages displays that the updated was unsuccessful, that it was interrupted. I took the phone to AT&T, the store people were unable to get the update done. I called AT&T tech support, who went through my phone remotely, and tried unsuccessfully to update my phone. THEY say it must be a Samsung issue, and to take it to Best Buy and let them look at it. Unfortunately, our nearest Best Buy store is about 80 miles away. — Dan

Solution: Hi Dan. Have you tried updating the phone using Kies? It’s the next best alternative if over-the-air update is not possible. Make sure to download the correct Kies version from this page.

If Kies update won’t work, consider getting a phone replacement from Samsung.

Problem #5: “Dock is connected” issue on Galaxy S6

Hi, I have an assortment of problems which may or may not be related to each other. I have split them in two as the problems seem to be related.

1) All of these problems will occur simultaneously. Started after a Facebook call with a friend. My phone makes a ringing sound (not as incoming call) and say that dock is connected. I do not own a dock. It will also sometimes take control of my apps, switching between screens. I did a factory reset and the problem disappeared only to come back today, two days later.

2) Unable to charge phone. I cannot charge my phone using the port, I’ve tried 5 different chargers. However, wireless charging works, so I assume the problem lies in the port. I also get the popup saying that Power Sharing is turned on and the phone will continue to discharge even if no receiving device is connected. I tried to disable the power sharing app when my phone was booted in safe mode, but it was not possible. Also the Gear VR started on its own at some point, so I disabled/uninstalled as many of the Gear VR apps as possible.

Any help would be appreciated as I would have to send my phone to Norway for service.

Sincerely. — Ada

Solution: Hi Ada. “dock is connected” issue is common among Samsung smartphones although the reasons vary per case. For some, the cause is a dirty or defective charging port, while for others, apps or software are to blame.

Since you’ve discovered yourself that the charging port is no longer working properly, the best thing that you can do at this time is to have the phone replaced, or have the charging port fixed by a professional.

The two issues you raised here may be related to the defective charging port so make sure you take care of that problem first.

You can also try doing the basic software troubleshooting like booting the phone in safe mode to see if an app is causing the problem, or perform a factory reset to verify if the phone runs a corrupted firmware.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Things to do if your Samsung Galaxy S6 or S6 Edge dies without any apparent reason

So your new Samsung Galaxy S6 Edge suddenly stops working and you can’t turn it back on? Don’t panic. There’s a solution for every #GalaxyS6Edgepowerproblem. We hope that the #GalaxyS6Edgepowersolutions provided below will help out ever vibrant community grow further.

#SamsungGalaxyS6EdgeSolutions

If you have your own issue that you want to share with us, make sure to use the link provided at the bottom of the page.

 


 

 

Problem #1: Samsung Galaxy S6 Edge turning off randomly due to battery issue

Hi there. I brought a Samsung S6 Edge a few months ago and recently i encounter two cases in which my phone has just gone dead without any response. The phone has never been dropped or water damaged. When i shake the phone i can hear some noises which seem like loosen parts inside the phone.

The first time the phone just died and only the blue notification LED light was on. The screen was completely blacked out and to solve the problem i used a method of draining the power of the phone and recharging afterwards to boost up the phone.

The second time it completely died without a reason. I solve the issue by reading your blog and holding on to the power on button and volume down key to reboot the phone. Is it possible to find out why the phone reacts this way? Is it the battery, virus, glitch or perhaps an app?

Thanks, hope to hear from you soon before i encounter a same case again. — Steph

Solution: Hi Steph. That the problem had happened at least twice is a sure indicator that something triggers a battery drain problem in your phone. The things that you experience are only symptoms of the real cause so we must dig deeper to identify what it is. We know that the description you describe here can happen randomly, making diagnosis not that simple. Below are some of the effective things that you can do to determine the problem.

Check the battery

An obvious way to check what’s draining your battery can be gleaned using the built-in feature under Settings>Battery. If one particular app stands out among expected core functions like Google Services, Android system, Android OS, etc., that should give you an idea what to do next.

Keep the phone in safe mode

Safe mode is an environment in Android that prevents third party applications from running. If one of your apps is inadvertently causing the battery drain, restarting the phone in safe mode will prove that our hunch is correct. If you haven’t tried this before, here are the steps:

  • Turn off the phone completely.
  • Press and hold the Power/Lock key for a few seconds to turn on the device.
  • When Samsung logo appears, press and hold the Volume Down key until the lock screen shows up.
  • The word “Safe mode” should now show on the lower left corner of the screen indicating that your device is now in Safe Mode.

Keep your S6 running in safe mode for a few hours or even a day so you have plenty of time to observe it.

Do a soft reset

Performing a soft reset on older Samsung Galaxy S phones involves turning off the phone and removing the battery for a few seconds but in a your S6, you merely have to hold down the power button for at least 10 seconds to do it. This is an easy, but sometimes effective solution to resolve quick battery drain syndrome in many Android phones.

This is also a recommended step if the real reason for the issue is one of the Google services.

Review your Google Sync settings

Ever wonder why Google Services usually takes a big bite in your battery consumption pie? Make sure to go under settings and check if all your account sync settings are enabled. Google and Samsung core services are often linked to the cloud are turned on by default so turning these things off might actually work very well in managing battery drain problem.

Use smarts when tweaking your phone settings

If you don’t use your phone often, or does not play games most of the time, you’re actually better off using the Power Saving mode option. While in this mode, your phone’s processor is throttled down a bit, screen is dimmed, and sync options turned off conserving considerable battery power if left on for several hours.

Now, these are only some of the basic remedies that you can do to identify the problem. If the issue keeps happening despite having done all of the suggested things above, make sure to have the phone replaced or repaired.

Problem #2: Samsung Galaxy S6 no longer turns back after a drop

My phone fell from my bed. It was working perfectly before but then after falling it stopped working. There is a blue light blinking, and my phone also vibrates as if notifying me of a message. When you press the volume buttons there are sounds of the volume increasing or decreasing but my phone just won’t turn on. It isn’t turning on. The screen is black. Nothing seems to work. Please reply asap thanks. — Sherry

Solution: Hi Sherry. Most phone drops don’t result to anything serious but yours might be the exception in this case. Any drop can be potentially fatal for an electronic device and there’s no telling what happens next. Frankly, if you have not done anything different after that drop, the issue might be hardware in nature. Please have the phone checked by a qualified technician to determine what the failing part might be.

Problem #3: Samsung Galaxy S6 fails to turn on

I left my S6 charging in the adapter, after like half an hour I walked in to see it displaying the Samsung logo and dying then again the logo and so on. I thought it was the infamous boot loop thing but when I tried to get into recovery mode there was no response at all. I tried to charge it via USB port the battery icon appears then it dies like there is no juice (Before charging in the first place it had 20+ % left and as I said left it for half an hour so there should be some juice there). It happened to me once before also when charging via the adapter. After trying all the above and failing I left it unplugged and tried to boot it up after few hours and it worked…no idea why or what happened there, this time even after leaving it nothing works.

BTW I’ve never experienced that before the 5.1.1 update

Thanks. — Mohammed

Solution: Hi Mohammed. While not normal, it’s a known phenomenon that a mobile battery sometimes drains a lot quicker than usual eventhough nothing has been done differently to the device. Charging your phone via a computer’s USB port is also slower compared to when doing it via a regular wall outlet.

Please charge your phone via an outlet for at least 30 minutes and try to check if you can boot it to recovery mode. If you don’t know how to do it, here’s how:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down
  • To select or confirm a highlighted option, press the Power
  • Finally, to completely perform the recovery mode, choose Reboot System Now

If you can access recovery mode, make sure to delete cache partition and restart the phone in recovery mode.

Otherwise, please find a way to have the phone replaced or repaired.

Problem #4: Samsung Galaxy S6 no longer power on

Phone was working earlier on in the evening, put it in my bag and when I got home it was off. I thought this was strange last time I looked it had 67% battery. It won’t turn on and not even registering I am pressing the power key. Also I have plugged in the charger and there is nothing coming up showing that it recognizes a charger is plugged in.

In desperate need of this phone and don’t know what to do, please help! — Rachel

Solution: Hi Rachel. Looks like you and Mohammed have the same exact problem. If you did not download or install anything immediately prior this issue occurring, the phone’s battery may have simply failed. Make sure that you leave the phone charged for at least 30 minutes using the charger that came with the phone, and try to see if you can pull up the recovery menu.

Problem #5: Wet Samsung Galaxy S6 unable to power back on

Hey, so my Samsung Galaxy S6 went through the most of the washing machine cycle, i put it in rice and it started working! awesome right? well.. then when i started charging it, the light showed up and the battery also, but it stays at 0%! i turn it on and everything is still on it and all but since it only stays on the charge of 0% it turns right off again and tries to keep restarting, i tried putting it in rice again for four more days but well no luck, it’s still doing it and won’t stay on long enough for me to try and reset it or put it in safe mode, people tell me the battery is fried, but the battery in a Samsung Galaxy S6 is not removable so you see i would honestly hate to think the phone i got just a couple months ago, and the things on it, are completely gone just because of one accident.. phone companies are just telling me to file a claim but i have made it this far in getting it working again, only thing is that i need it to hold charge… i don’t want to give up now guys, please help?!?! — Sabrina

Solution: Hi Sabrina. It’s not advisable for a user to turn back on liquid-damaged phone if there’s no 100% assurance that the phone has been completely drained of water or liquid. This can only be done if you open your phone up, which is usually not achievable by an average user. The main reason for this is that water can sometimes seep into difficult-to-reach portions of the motherboard causing a short circuit.

We posted some potential solutions in our article Things to do when you have a water-damaged Android phone although they still call for opening your phone in the process. As you may have known, opening the phone yourself voids the manufacturer’s warranty so are actually left without much choice in the matter.

If you can’t have Samsung or your carrier replace the phone for you, make sure to let a certified technician fix the phone for you.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge unresponsive with green light flashing after being left charging overnight

The #Samsung Galaxy S6 Edge (#S6Edge) black screen of death is one of the most dreaded power-related issues with this device. It has been bugging a lot of users since the phone was released last year up until today. It’s called the “black screen of death” because usually the device’s display turns black or blank and won’t respond to touches. The phone itself also becomes dead when it occurs and it may not even charge when plugged in.

galaxy-s6-edge-black-screen-of-death-unresponsive-screen

There are a couple of problems I addressed in this post that may seem similar. Read on to understand more about them and to learn how to fix each one of them. You may encounter similar issue in the future so it’s better to be ready and know what to do when the problem actually happens. Click on the links below to jump to their respective sections.

For those who have other issues with their device, however, make sure you drop by our Galaxy S6 Edge troubleshooting page for we have already addressed hundreds of problems with this device. We may have already published an article containing the same problem as yours and have provided a solution. So go through that page and find similar problems. If you need further assistance, however, you may contact us by completing our Android issues questionnaire. Just give us info about the problem and we’ll do the rest.

Galaxy S6 Edge screen unresponsive with green light flashing

Problem: Hello. I have a Galaxy S6 Edge. I have left the phone overnight to charge. The phone is non-responsive this morning but the green light is flashing. I have tried the centre button with the volume up key and with the volume down key and all three power centre and volume key but no response from the phone … any ideas?

Troubleshooting: Hi! After the release of Samsung Galaxy S6 Edge, despite the device’s advertised features and great performance, it is still prone to some issues from software to hardware. Among the problems you may encounter are the power issues, like what you are experiencing right now. Since the phone has a non-removable battery, we can’t immediately rule out if it’s a battery failure since you said that the green led light is flashing it is the indication that the battery is full charge.
There are several reasons why this issue occurs but identifying the culprit is somehow complicated especially if you don’t know what caused it or when the issue started. But don’t worry we will recommend some methods that we shared to several owners that encountered similar issues.

Step 1: Force Reboot your phone to see if you can bring it back to life

The Galaxy S6 Edge doesn’t have a user-removable battery so you cannot just do the battery pull procedure to refresh its memory like we used to do with our old device. There is, however, another way to do this and that’s the Forced Reboot procedure. You just have to press and hold the Volume Down and Power keys together for 10 seconds. There is a higher probability this method will work, so it’s worth trying. Besides, it’s the most logical procedure you can do at this point.

If the procedure fails, however, then follow the next few steps.

Step 2: Run the Device in Safe Mode
If this issue is caused by a third party application that was installed on the device, then booting in safe mode will disable everything third party and it’s the best way to identify which of them is causing the problem. Once you’ve determined the culprit, uninstall it. Here’s the step-by-step instructions on what you should do…

  1. Make sure the device is off
  2. Press and hold the ‘Power key’ + ‘Volume down key’ together, wait until the Samsung logo appears.
  3. Quickly release the ‘Power key’ if the Samsung logo appears but continue pressing ‘Volume down key’.
  4. Wait until the device finish the process, it will take a few minutes.
  5. When you see the ‘Safe mode’ at the lower-side side of the screen, this means that safe mode is activated.
  6. Uninstall the problem-causing app and do not install it again to avoid the problem from happening again.

It would be easier to fix the problem if you’ve already have some suspects. So, begin your search from your latest or most recent app installations. There are of course apps that you couldn’t just uninstall as you will lose some of your data. In this case, you just have to disable them to prevent them from running when the phone boots up. After you’ve uninstalled or disabled them, reboot your device normally to see if the problem got fixed. If so, then one of those apps you’ve disabled or uninstalled is the culprit. For those you’ve disabled, try enabling them one by one and if the problem occurs while you’re doing that, then it’s now easier to determine the culprit. You may also re-install apps you’ve uninstalled but just be mindful of each installation.
Step 3: Run the Device in Recovery Mode and wipe cache partition
Recovery mode is similar to safe mode but, in this mode there are options for you to run some diagnostic test or reset the device. In this mode also we can go back to the default setting of your phone before the issue occur. Below are the steps on how perform this mode.

  1. Turn off the phone completely
  2. Press and hold the ‘Power key’ + ‘Home key’ + ‘Volume up key’ together
  3. Release the ‘Power key’ when the device vibrates but continue pressing ‘Home key’ and ‘Volume key’
  4. Wait until the Android mascot appears, then release both keys
  5. Navigate using ‘Volume Up and Down key’ through the options
  6. Select ‘wipe cache partition, press Power key to confirm.
  7. Wait until your device finish the process, it will take several minutes.

Wiping the cache partition will delete the system cache as well as temporary files created by pre-installed apps and native services. While the term is “delete” it doesn’t mean you’ll lose your data and important files. Only the system caches will be deleted and it may even result to a better performance as the system will create new files to replace deleted caches. If this procedure fails, however, then you have to reset the device to bring it back to its default settings or a configuration that works.
Step 3: Factory Reset the Device
This method is, sometimes, the last resort to resolve any software issues or power problems like what you have right now. But performing this procedure will delete all the data saved in the device and restore it back to the default setting the first time you got it. So, you better backup your files and data first and then follow these steps:

  1. Turn off the device
  2. Press and hold ‘Power key + ‘Volume up key’ + ‘Home key’ simultaneously
  3. Wait until the Android mascot appears then quickly release ‘Power key’ and continue holding ‘Volume up’ and ‘Home key’
  4. Once the boot menu displays, release both keys
  5. Navigate using Volume up and down key through options
  6. Find and select ‘Wipe Data/Factory Reset’ option, press Power key to confirm
  7. Next, select ‘Yes–delete all user data’ option, press Power key to confirm
  8. Wait until the device finish the process, it will display ‘Data Wipe Complete’
  9. Select ‘Reboot system now’, press Power key to confirm
  10. Restart will take longer than the normal restart, please be patient

Now, if these methods are not working for you, we recommend finding the nearest Samsung service center and have the device checked by a technician.

Galaxy S6 Edge screen turned black, phone won’t respond when power is pressed

Problem: I just can’t understand why phone won’t respond anymore. I’ve taken care of this device since I bought it in December. It never fell and never been in contact with water. The screen is black and no matter what I do, it just won’t turn on or respond. What do you guys suggest I do to make my phone work again? Thanks.

Troubleshooting: It’s always possible that this problem is the same as the previous one and if it is then you can just follow the troubleshooting procedure. So, the first thing we have to do is verify if your problem is the same as the one I addressed above.

Step 1: Call your own number to see if the phone rings

In the first problem, the phone still lights up the LED indicator so there is a greater probability only the screen is turned off but the phone is still up and running. In your case, if the phone rings when you call your own number, then it means the phone is still powered on and only the display has an issue. So, you can follow what I suggested–forced reboot. You may be able to fix the problem as early as now provided it’s the same as the first one. However, if it’s a different case, then continue with your troubleshooting:

Step 2: Plug the phone to charge

The battery may have been drained that’s why the phone won’t respond nor turn on. With this, the device will be able to replenish the battery even for just a couple of minutes. That would be enough to power the phone up and all its components. Aside from that, you’re also trying to find out how the phone reacts if it detects current flowing through its circuits. If it won’t charge nor respond, then it might be a problem with the hardware itself but continue troubleshooting.

Step 3: Force reboot the phone while plugged in

You already did the forced reboot procedure in step 1 but the firmware may have crashed and the battery drained. So, let’s rule out those possibilities out in this step; while the phone is plugged in, press and hold both the Volume Down and Power keys together to see if the phone boots up. If not, try the next step.

Step 4: Attempt to boot the phone in safe mode

Third party apps may have caused the problem so try to boot the device in safe mode. If it does boot up, then problem solved. You just have to find the app that’s causing the problem and either disable or uninstall it. Here’s how you boot your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 5: Try booting it in Recovery Mode

This procedure will sort of disable the Android interface so if the problem is with the frontend, then the S6 Edge should reboot without any problem at all and in this case continue with the wiping of the cache partition. If it doesn’t, you have no other choice but to have it checked by the technician. Here’s how you boot the phone in Recovery Mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

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How to fix Samsung Galaxy S6 Edge unresponsive screen & other display related issues

Your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) sports an impressive display and sensitive #touchscreen. However, touchscreen- and display-related problems happen all the time due to a firmware glitch, a hardware problem or an app that keeps freezing.

Galaxy-S6-Edge-Screen-Issues

I addressed some of the problems sent by our readers and the first issue is about the touchscreen that stopped working after the device fell into the toilet. In this case, the problem could have been caused by either physical or liquid damage.

Read on to learn more about these problems and how to fix them. Here’s the list of the issues I included in this article…

  1. Galaxy S6 Edge screen not working after being dropped in toilet
  2. Smart Remote popped up and S6 Edge screen became unresponsive
  3. A little Android guy sits on the middle right of the screen
  4. Galaxy S6 Edge screen not responding completely but buttons still work
  5. S6 Edge has a faint line across the middle of the screen
  6. Some text or characters are missing until the device restarts
  7. S6 Edge has grey and white lines on the screen, won’t respond
  8. Edge screen’s handle stopped working but reboot fixes it momentarily
  9. S6 Edge back button seems to be pressing itself
  10. S6 Edge apps icons are huge, apps can’t be moved into folders

For those who need further assistance, feel free to contact us by filling up this form. Make sure you provided us with necessary information about the problem. You may also visit our S6 Edge troubleshooting page and try to find issues that are similar to yours and use the existing solutions.


Galaxy S6 Edge screen not working after being dropped in toilet

Problem: Hello, I recently dropped my phone into the toilet but after 2-3 seconds I immediately took it out and wiped it with a tissue. Phone seems to be a bit frozen and the screen was acting weird. I blew dried it for a bit and left it dry out in a rice bowl for more than a day. After I charged it and it worked normally. The problem here was, that the screen doesn’t work at all. I cannot touch a display nor doing anything with it. Although, everything seems to be fine, all the buttons work and sounds. Can you please give me some advices before going to service ? Much appreciated! — Linh

Suggestion: There’s only one thing we know for sure; your phone fell into the toilet. But we don’t know if it was the water that caused the problem or the impact of the fall. Regardless what the cause was, there’s nothing we can do about it as it is a hardware issue now. There is, however, one procedure you can do–master reset.

It’s a long shot but it’s worth it because if a tech gets ahold of your phone, the first he would do is that. So, try to see if it would make a difference and save yourself from the hassle of going to a local shop and explaining what happened over and over again without a guarantee that the problem will be fixed:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps because if not, you really have to see a technician about that.

Smart Remote popped up and S6 Edge screen became unresponsive

Problem: This is what happened. Something at the side of my screen came up it said “remote TV” or something like that I clicked it because there was no other choice than to click it, so I did. The phone then freezes and then I can’t do anything with it. The buttons all work but the screen itself won’t work (I can still get the screen to turn on though) but when I try to type in my password you can’t. I am really worried and I definitely getting worried. Please help!

Troubleshooting: You must be referring to the Smart Remote app. Since you cannot operate your phone as the screen became unresponsive, you need to boot your phone in safe mode to disable the app temporarily. Here’s how to do it…

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once the phone is in safe mode, try to delete all remotes you setup by following these steps:

  1. Open Smart Remote app.
  2. Tap the More options icon (three dots) on the upper-right.
  3. Touch Settings and scroll to the bottom.
  4. Touch Reset Smart Remote.

Then, do this…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Smart Remote.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

The problem should be fixed by now but if it continues to bug you over and over and if smart remote isn’t that important to you, then uninstall it to make it stop for good.

A little Android guy sits on the middle right of the screen

Problem: I get a little ghost looking android guy that sits on middle right of my screen. In fact right over the send button on Messaging and Texting arrows. It also sits their on all screens. If I accidently tap it, it freezes my screen and I have to hit the battery pull feature to clear it.

Answer: Verify that it’s not the Facebook Messenger because if it is, you can just drag it to the bottom-center of the screen to close it. If it’s not, then it must be one of your apps and it’s only you who have the capacity to know what it is. Find it and uninstall or disable it.

Galaxy S6 Edge screen not responding completely but buttons still work

Problem: It happened two times already. The whole touch screen area is not responding but the back key, home key and recent button seems to be working. I waited for the device to shutdown by draining the battery and after charging, I turn on the phone and it’s back to normal. What’s causing this? Is there away to switch off the phone without using the screen? Tried holding the power button and with combination of volume keys doesn’t seem to work. Please help.

Answer: You’re not really expecting us to know what’s causing the problem when you didn’t provide more information about it, are you? The thing is, it might be a touchscreen issue or it could also be a problem caused by one of your apps. For the latter, try to read the second problem as you may have the same issue caused by the Smart Remote but if not, then you have to find the app that’s causing that and uninstall it.

In case it happens again, you don’t have to wait for hours to drain the battery; just press and hold the Volume Down button and the Power key together for 10 to 15 seconds and your device should reboot.

S6 Edge has a faint line across the middle of the screen

Problem: I brought my phone from CEX. I noticed my phone has a faint line across the middle and a Small little sort of black blob has appeared on the Edge.

Answer: It might be a hardware issue. Things like that happen all the time and there’s no way you can fix that. You need to have the phone replaced assuming you didn’t drop it or anything.

Some text or characters are missing until the device restarts

Problem: Text is missing until reboot.  Frequently, and in various applications, text is missing characters.  For example, t st when it should be test.  As soon as I reboot, all is well.  Any hints on what I might do to solve the problem.

Answer: And what do you see instead of the character? Is there some kind of dead pixels on the screen? Does your phone works normally if it occurs? What apps were you on when it happened? And how frequent does it occur?

These are just some of the questions we technicians would ask. And since there’s not much information here, it’s better you have a tech to take a look at it so he can run some tests and further observe the device.

S6 Edge has grey and white lines on the screen, won’t respond

Problem: Phone was working this morning at 2 am. Then alarm did not go off this morning. Looked at phone and it has grey and white lines on it. Tried to reboot by holding down power/volume. Nothing works. Phone is not even a year old.

Answer: Apparently, it’s a hardware issue. You need to have a technician check it for you.

Edge screen’s handle stopped working but reboot fixes it momentarily

Problem: The “handle” for my edge screen stops working unexpectedly. The “handle” appears on the side of the screen but you can not slide it over to access the contacts, etc. It will work upon rebooting the device but only temporarily then when I go to use it, I notice it doesn’t work again. Any Suggestions?

Answer: I’m sure the Android 6.0 Marshmallow will fix this issue but in the meantime, try clearing the cache and data of the PeopleStrip service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

S6 Edge back button seems to be pressing itself

Problem: Hi. The button next to the home screen on the right is going wild and pressing by itself all the time while I am on the phone and about every 5 minutes I quit a game or surfing the net because of that problem.

Answer: Try pressing it many times because there’s a chance it’s stuck or something. If it can’t be fixed by doing that, have it checked immediately. I can’t imagine how the phone works if the back button is always acting up.

S6 Edge apps icons are huge, apps can’t be moved into folders

Problem: The icons are huge and do not want to move into folders or be removed from the screen. Usually  when long touch an icon, a trash can appears.  It doesn’t anymore. I uninstalled Touch wiz but problem remains. I do not want to loose videos, photos, etc. and can’t therefore reset factory settings. PLEASE can you help me?

Answer: Make sure the phone isn’t in Easy Mode, first of all. Just go to Settings > scroll down to Personal > and make sure Standard mode is ticked.

Once you’ve verified that, try changing the grid size of the icons. Long touch anywhere on the Home screen (not on an app), at the bottom of the screen you’ll find four new buttons, tap Screen grid. Now, choose the grid size that works best for you and hit Apply once you’ve made your choice.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Failed to Install Software Update Issue & Other Related Problems

One of the reasons why a lot of people prefer to buy Samsung smartphones is because of the software update support that the device gets even up to two years after its initial release. The #Samsung #Galaxy #S6Edge for example which was released in 2015 running on Android Lollipop has now begun to get the Android Nougat update. These updates are important since it addresses certain bugs that might have existed during the old software version, adds more features to the device, and make it more secure. There are however instances when certain issues can occur because of the update which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge failed to install software update issue & other related problems.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Failed to Install Software Update

Problem: Samsung S6 Edge Model G925FZDABTU Phone:35642107587 The phone goes through the process and at the end of install process it give a message “fail to install software and fail to install firmware.  I arranged for samsung tech support but for some reason the technician could not establish remote control access to the phone. He advised me to go access a better internet WiFi which I did but the process at the site ended up with same message. I think this rules out my WiFi at home.  I went to a Samsung shop in center of Bradford. They said latest software can be installed but asked me pay £120.00. As there is so much support available online can this be sorted without having to pay please.

Related Problem: When downloading an update for the last 6 months, a firmware update, my phone tells me failed to update firmware and that I should go to a Samsung centre. I’ve been unable to download this single update for the last 6 months if not longer.

Related Problem: S6 edge says I have a update for new security features. I can download it and when I go to install the update it installs up to 30 percent and then stops. It’s been doing this since the update came thru. When the phone finally reboots it say “update failed. Please visit samsung service center”. How do I fix this?

Solution: If the software update successfully downloads but does not install in your phone then try to perform the following troubleshooting steps listed below.

  • There are cases when the internal storage of the phone is not enough for the update to install. To check if this is the case try to delete any unnecessary files from the phone. Uninstall any apps that you don’t normally use. Sometimes as much as 5GB of free internal storage space is needed to install an update.
  • If the issue still persists even after freeing up some space then I recommend that you backup your phone data and do a factory reset.

If the above steps fails to update your phone software then you should consider manually flashing the firmware file to your phone. You can download the firmware file of your device from the Sammobile website. You will also get instructions on how to flash your phone from this website.

S6 Edge Unable To Update The Software A Network Or Server Error Occurred Error

Problem: I have a Samsung Galaxy S6 Edge. The problem is that I can not update it to Android N. Everytime I click “download”, a message pops out. It says “Unable to update the software. A network or server error occurred”. My internet is normal. It is fast enough. Before this, every update I’ve done with the phone didn’t encounter any sort of issue. What should I do? Thank you for your help.

Solution: What you need to do in this particular case is to check if your current Internet connection is causing the problem. Connect your phone to a different Wi-Fi network then check if the issue still occurs. If it does then try to perform the following troubleshooting steps listed below.

  • Check if your phone has sufficient internal storage space. It’s best if you free up at least 5GB of space by deleting unnecessary files or uninstalling apps that you don’t regularly use. Check for the update again.
  • Backup your phone data then do a factory reset. Check for the update again.
  • Try to use Kies or Smart Switch to update your phone.

If the above steps fails to update your phone software then you should consider manually flashing the firmware to your phone. You can download the updated stock firmware file of your device from the Sammobile website where you will also find the instructions on how to flash your phone.

S6 Edge Call Details Missing After Software Upgrade

Problem: Hi I hope you can help. I performed an upgrade last week. Since then my recents wont load and I can’t view details of my call if I leave the page for any reason and try to return. I took a screenshot of my phone details. But I can’t paste it here… i think my phone is marshmallow. If i leave this page i might lose what i have typed. So please double check with me when you receive this message. Thanks

Solution: If this problem occured right after a software upgrade then it’s possible that it is caused by some form of old software data that has not been completely removed. This old data is causing a conflict with the new software version resulting in this issue. What you need to do right now is to backup your phone data then do a factory reset to fix the problem.

S6 Edge Can’t Backup Data Using Smart Switch

Problem: I always use smart switch to backup my phone to my Imac however, when I downloaded the recent update for smart switch it will not perform backup. I need to back up not only to insure safety of all info stored on phone but also so I can delete items in order to make room on phone.

Solution: For this particular problem you should try to uninstall the Smart Switch software then download a fresh version and install it again. Should the issue persist then try the following troubleshooting steps listed below.

  • Try to use a different USB cord to connect your phone to your iMac.
  • Connect your phone to a different USB port.
  • Restart both your phone and the iMac then check if the issue still occurs.

S6 Edge Remote Access Turns Off

Problem: Hi there I have been using Samsung find my mobile. Now I bought s6edge I am able to log in with my account but when I turn the remote access on, it quickly turns itself off. Can you please help because I cannot track it anymore the message on find my Samsung  says remote access off.

Solution: For this particular problem make sure that you have properly setup the remote access feature of your phone.

  • Open the menu and then the Settings
  • Go to “Device Security” –> “Find My Mobile”
  • You should enter the data of your Samsung account. Your smartphone will now connect to the server and show you the necessary settings on the display
  • Make sure to enable the following options: Remote access info, Sim change reactivation lock

If the remote access still keeps on getting disabled then I recommend that you backup your phone data then do a factory reset.

S6 Edge Music Randomly Pauses

Problem: My music randomly pauses for no reason. Sometimes every 5 minutes or 3 hours and ive fully formatted and issue still persists

Solution: Are you playing music files that are locally stored in your phone or are you streaming the music from Spotify for example?

If you are playing the music that are locally stored in your phone then try to copy a new music file to your device. Make sure to play this music file in your computer first and check that there are no issues when playing the file. Play this music file on your phone. If the issue still persists then this could be caused by a software glitch. Try using a different music player app. If this doesn’t work then you should consider flashing your phone with a different firmware version.

If you are streaming the music from Spotify for example then try to check your Wi-Fi connection as this might be causing the problem.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Fix Samsung Galaxy S6 Edge that’s not charging, won’t turn on and other charging issues

Hi, my Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) turned off all of the sudden. It’s not turning on and refuses to charge.

S6-Edge-wireless-charging-problems

That’s just one of the emails we receive from our readers complaining about power and charging issues. There are several factors that may led to the problem that’s why it’s very important for the owner to do basic troubleshooting in case this issue occurs.

Here are some of the problems I addressed in this article. Read on to learn more about them and how to tackle them in case you’ll encounter one in the future.

  1. S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter
  2. S6 Edge Red LED light is lit but the phone won’t turn on
  3. S6 Edge turned off while in pocket, won’t turn on nor charge
  4. S6 Edge was working normally but turned off and refused to charge
  5. S6 Edge stopped fast-charging even with new charger
  6. S6 Edge hung while charging, red LED light still on
  7. S6 Edge screen keeps flashing while charging, charges on and off
  8. S6 Edge randomly reboots while owner plays a specific app
  9. Edge screen cracked after being dropped

If you have other problems, you may contact us directly by filling up this form. Or, you may visit our S6 Edge troubleshooting page where we list down every problem we address each week. If you prefer the former, make sure you provide all necessary details about the problem.


S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter

Problem: My phone will only charge with my laptop but only for a couple of minutes and when i put it on the outlet it wont charge or say its charging. At one point I put it on the outlet charger and it says that it needs to charge but when i unplug it, it says its charging ,…so i just restarted it and it wont even charge.

Troubleshooting: First off, troubleshoot the device using the original charger and USB cable. Then follow this troubleshooting procedure…

  1. Turn off your device and plug it in. If it charges, it means some apps or a firmware glitch may have been causing the problem. Since the phone charges if turned on, try booting the device in safe mode and try charging again. If it still charges, then the problem is with third-party apps and services. At this point, since we don’t now for sure what’s causing it, then backup your data and do the master reset.
  2. If the phone won’t charge even if it’s turned off, try using a different USB cable and/or charger. You may try reading this post as there are problems I addressed in it that’s similar to what you have: How to fix a Samsung Galaxy S6 Edge that’s not charging.
  3. If all else fails, then you need assistance from a technician.

S6 Edge Red LED light is lit but the phone won’t turn on

Problem: The red light to describe its charging is on so I know it has battery but the phone won’t turn on like the screen’s fried. I might let it die and see if that fixes this but help me out if you can.

Troubleshooting: It seems to me like something happened to the phone prior to this problem and the fact that you said that the screen is fried proves it.

But assuming that this problem occurred out of the blue without apparent reason, then it’s more likely a system crash. In this case, all you need to do is press and hold the Volume Down and the Power buttons for 10 to 15 seconds to reboot the device.

S6 Edge turned off while in pocket, won’t turn on nor charge

Problem: It turned off in the middle of a call while it was in my pocket and now it won’t charge or turn on. Nothing happens when plugged into a cable but my wireless charger does light up when I place the phone on it.

Troubleshooting: This problem might be a minor system crash or a serious hardware issue. Since you didn’t mention any details about what happened prior to the problem, I will assume it only happened out of the blue without any apparent cause. So the first thing you have to do is try to force reboot the phone by pressing and holding the Volume Down and Power buttons. Then, try to boot in safe mode and recovery mode.

These procedures are necessary to find out if the phone can still power up all its hardware components. If not, then it’s time you had it checked by a technician.

S6 Edge was working normally but turned off and refused to charge

Problem: My phone was running normally but suddenly its turned off and it was showing charging sign with no charge. So I kept it for charging for about 20 minutes but there was no effect. So what should I do now? I also tried that odin mode but of no use. Please help me out.

Troubleshooting: Why would you boot the phone in Odin mode when the problem was it wasn’t charging? If this problem occurred after installing third-party firmware or custom ROMs, then I suggest you flash the stock firmware back.

Secondly, if you were using a third-party charger, then use the original one instead. The S6 Edge needs a power adapter that gives out at least, 2 Amperes of current to charge normally. Anything lower than that will result to slow charging or not charging at all.

Third, if the problem just happened without apparent cause, then try doing the force reboot; press and hold the Volume Down and Power keys together for 10 to 15 seconds.

Lastly, if all else fails, seek help from a technician.

S6 Edge stopped fast-charging even with new charger

Problem: About a week ago my phone stopped charging fast, so I thought it was the charger itself and bought a new charger. It still takes a very long time to fully charge, I’ve tried every charger I could find, nothing… I need help!! What should I do?

Troubleshooting: Try booting your phone in safe mode, plug the phone to charge and don’t turn the screen on. If it still won’t fast-charge, then try turning it off while being charged. If the problem remained, you have no other choice but to reset the phone to factory defaults and try again.

Fast charging isn’t like any other features in your phone that have On/Off switch. All you need is the original charger capable of adaptive fast charging and hope the device fast-charges if plugged in. So, if the problem wasn’t fixed after the reset, it’s time you sent it in for checkup and repair.

S6 Edge hung while charging, red LED light still on

Problem: My phone hung while I was charging it, then I unplug it so that the battery would drain fast because I already encounter a problem with my phone last month and that’s what I did. But this time the red light indicator is still on, meaning the battery was still full but it only have 20% when I left it. what will I do now? Please help me. Thank you.

Solution: First off, the red light doesn’t mean the battery is fully-charged but green light.

Now, about your problem, it’s obviously a system crash issue and you don’t need to wait for it to drain the battery completely. Just press and hold the Volume Down and Power buttons together for 10 to 15 seconds to force reboot the device. After that, it should work properly.

S6 Edge screen keeps flashing while charging, charges on and off

Problem: Wouldn’t charge up while turned on screen kept flashing and repeating a noise as if it kept going on off charge then now won’t charge and it shows the lightening bolt but nothing happens.

Troubleshooting: If you were charging wirelessly, make sure the phone is properly set atop the pad. If wired, check the USB port to make sure the connection isn’t loose.

S6 Edge randomly reboots while owner plays a specific app

Problem: While playing Game of War (GOW) the phone will randomly reboot itself, causing tons of problems in my game, including major power loss. This can happen dozens of times a day. This is the only app it happens to. I have uninstalled and reinstalled the app already, and reset my phone once as well. 

Answer: If this issue occurs only while you’re using that app, then it’s an issue with the game app you’re playing with. Try to check if there’s an available update for it, if not, then there’s nothing much you can do about it except report the issue to the developer.

Edge screen cracked after being dropped

Problem: I was not eligible for an upgrade and my Note 4 that I had just got in October died. So, I paid full price for the Galaxy S6 Edge at Best Buy about a month ago. They told me there was no case they had to fit or protect the phone. So I got one on Amazon. Well not even 2 weeks after purchasing an almost 900-dollar phone with insurance. I was taking a picture and dropped it from my knee to the ground, well the “edge” cracked!  Best Buy said I have to give them another 200 for the insurance premium!  And the phone has been glitching since I bought it! Best Buy says they will only send me a refurbished even if I pay the 200! This is not right! That’s a lot of money!  And these edges are vulnerable! Do you have any suggestions? Have A Blessed Day, Mia.

Answer: Hi Mia. I am very sorry to hear about your phone but seriously, there’s nothing we can do about this issue. The retailer where you bought your phone from has it’s own policies when it comes to this kind of problem.

As to the edge screen, well, it’s glass and it’s supposed to be vulnerable but having seen a lot of drop-test videos, a drop from a couple of feet high is unlikely to break or crack the screen. But the thing is, it’s a physical damage and not covered by warranty and it looks like you already consulted with Best Buy representatives and already got their answer.

Connect with us

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Galaxy S6 Edge stuck at ODIN (download) mode, other charging issues

Some of our readers have reported that their new #Samsung #GalaxyS6 phones are having difficulty booting past download mode for some unknown reason. Our post today addresses this issue as well as other related charging and power problems.

S6 Battery

Below are topics covered in this article:

  1. Galaxy S6 Edge stuck at ODIN (download) mode
  2. PC not detecting Galaxy S6 Edge when connected via USB
  3. Galaxy S6 only charges when connected to a PC
  4. Recover data from a non-booting Galaxy S6
  5. Galaxy S6 won’t charge even when using different chargers

If you have #Android issues, you can share them to us by using the link provided below.


 

Problem #1: Galaxy S6 Edge stuck at ODIN (download) mode

i tried to update my Galaxy S6 Edge to a newer version and it downloaded perfectly but when it tried to reboot, it just showed the logo of the Galaxy S6 Edge, it wont load further. I tried to put my fingers on the home, volume down and power button and it sends me to odin mode or downloading mode but i tried to reset it and it did but the screen stayed the same. — Jose

Solution: Hi Jose. Getting an Android phone stuck in download mode can have a few causes but they can all be resolved by doing either of these two options.

Flashing a stock ROM to your S6

Finding your phone booting only in download mode is obviously a problem but it’s lesser evil compared to not booting at all. Download mode allows you to flash or update the current OS so it’s a good indication that the phone is responding to inputs and there’s no hardware issue involved. In earlier Galaxy S models, a soft reset (turning phone off and removing battery) usually resolves the issue but in an S6, that’s impossible to do due to non-removable battery design.

Flashing stock firmware to your S6 is easy and relatively safe as long you follow the instructions and select the correct firmware. Try using Google to search for instructions how to flash a stock ROM to your S6.

Rooting your S6

Another viable option to do when you have a Galaxy S6 Edge stuck at ODIN problem is to root the phone. This is a recommended if the first one above fails to deliver. There are many forums that gives reliable instructions how to do this.

Keep in mind that rooting voids the warranty of your device so if you are okay with it, this must be an easy way out for you. Not only will it fix your issue but rooting also gives you more access to folders and functions that are not usually accessible in non-rooted mode.

Problem #2: PC not detecting Galaxy S6 Edge when connected via USB

I forgot my password and hence I did a wipe cache partition, and did a wipe data/factory reset, I was trying to reboot to bootloader from the recovery since my phone is stuck but it gets stuck at “downloading… do not turn off target” screen? Importantly I am not even able to get in the safe mode.

Details as below:

Model number: SM-G925P

Android version: 5.1.1

Baseband version: G925PVPU2BOF7

Kernel version: 3.10.61

Build number:  LMY47X.G925PVPU2BOF7

I thought of flashing it with odin and even tried using with smart switch but odin/smart switch does not seem to detect the device. I have installed the USB drivers as well since I am a Win7 user,

I guess I will have to change the device USB connection mode to MTP. Is this possible from recovery screen?

In recovery it says “DM-verity verification failed”. If I try any other of the update options they all say disabled.

Since I cannot connect to odin and the options in recovery are not helpful is there anything I can do?

Note: I do not have the phone rooted .

All I am looking forward to is to get the system to work.. I think my options are:

  1. a) somehow get the phone detected for using Odin or smart switch
  2. b) changing the device USB connection mode to MTP from the recovery mode
  3. c) also wanted to confirm will i need to have a activated SIM if I have to use the reboot to bootloader

Any help with this is very much appreciated. — Harmeet

Solution: Hi Harmeet. Media Transfer Protocol (MTP) is an enhanced version of Picture Transfer Protocol (PTP) and they work similarly. The latter offers you the option of grabbing images from your S6, while MTP allows you to access more media files like music, videos, pictures, etc. unfortunately, there is no way to switch from PTP to MTP via recovery mode.

If your computer fails to detect your S6, try booting to recovery mode again and use ADB mode. To do this, you must install the Android  SDK to your computer first. You can search the web for specific instructions how to do this step.

For your final question, the answer is NO. You don’t need an active SIM card to load the bootloader, which is a code that kicks off before the main Android operation runs. Bootloaders are motherboard specific and does not require any network activation or SIM card to work.

Now, if your PC still fails to detect your S6, try doing a factory via recovery mode.

Problem #3: Galaxy S6 only charges when connected to a PC

Galaxy S6 will only charge from pc and pc won’t recognize the phone just keeps saying usb device unrecognizable. Tried 5 different chargers 2 of which are the stock ones that come with the phone. With 6 different cables. Have already done full hard reset like you suggested from this page https://thedroidguy.com/2015/06/how-to-fix-a-samsung-galaxy-s6-edge-thats-not-charging-107604. Just wondering is my only option left is to take it into the store? — Lionel

Solution: Hi Lionel. Your phone’s charging process is handled by the firmware (Android OS) so the root of the trouble may not be hardware in nature. Did you root or install a custom ROM to your phone? If you did, we recommend that you flash a stock ROM to your phone to ensure that firmware is not the true cause of the problem. Do this before you have the phone replaced or repaired.

You need to boot in download mode first to be able to flash the stock ROM though. These are the steps to boot in download mode:

  • Turn off the phone.
  • Press and hold Volume Down, Home, and Power buttons at the same time.
  • Once you receive the Warning prompt, press the Volume Up button to proceed.
  • Once you see the Downloading screen, plug in your phone via the USB cable to your PC.

We did an article before that give more specific steps to unroot an S6: How to unroot Samsung Galaxy S6 Edge to stock firmware. The steps for your S6 Edge should be similar but make sure to choose the correct firmware before proceeding to prevent damaging your phone.

Problem #4: Recover data from a non-booting Galaxy S6

Good day, I’m hoping you can help me out with my problem.

My Galaxy S6 is continuously rebooting. I’ve tried booting into safe mode, it will boot into it sometimes, but will lock as soon as I get to the PIN screen.

Sometimes trying to boot into normal mode I can get past the pin screen, but only maybe 1 of 10 tries and it will lock within 5 seconds or so. Most often, it will get to the Samsung screen and restart, usually locking up during the Samsung screen and audio. I purchased it in early July and have updated it at least once, but I can’t say what version of Android it is since it won’t boot. I haven’t installed too many (if any) since this issue started happening.

I’m resisting anything that clears data as I’m concerned about my backup. If I can find a way to back it up, I have no problem doing a factory refresh.

Thank you. — Justin

Solution: Hi Justin. Doing a factory reset is a necessary troubleshooting step here to find out if you have a firmware or hardware issue. We do suspect that the problem is software in nature though so doing a factory reset or updating the firmware via download mode can fix this.

If you want to recover your files first before doing any of them, try going the standard route of using Samsung Kies first.

Another way to recover files is to use third party services. Try going to local repair shops in your area to see if they can help you access your files.

There are also many online services that can help you recover your files but they are almost always not free. You can try these two sites  as an example:

We are not, in any way, affiliated with these sites and we give them as particular examples as they were mentioned by our reader before. We haven’t tested their services so we are not 100% sure how effective they are. These sites will ask you for payment credentials so make sure to cover all bases when divulging such information.

Problem #5: Galaxy S6 won’t charge even when using different chargers

Greetings! Thanks for offering to help.

I decided to use someone’s Samsung charger to charge my Samsung Galaxy S6, it was charging. Then i decided to put in my charger to use the fast charging function, it didn’t charge. I nudged it a bit think it was a contact problem and behold my phone restarted, still did not charge. I tried the other charger again, it would show the sign it was charging for only a second, next then it restarted again. I tried my charger with another phone and my Note 10.1; it charged. I put in my charger to check again, it did not charge, this time the phone shut down. And did not charge.

When I press the power button to start it, it shows only the battery charge gauge image for 2 seconds and goes off. I connected the phone using the cord to a laptop, the laptop beeped but gave an error message; ‘Can not recognise USB device due to an error’.

I stumbled on your site and did a soft reset, it came one but still did not charge when I put in my charger. I proceeded to do a full hard reset. Still not charging. I put it off to conserve power, when I tried to put it on later; it didn’t come up. Showed only the battery sign for 2 seconds as before.

What do I do now? Please help urgently. 

Thank you. — Abimbola

 

Solution: Hi Abimbola. It looks like you have a hardware issue here. An issue like this is often caused by a bad charging port. There’s no more software troubleshooting that we can do to fix this on your end. If the phone is still covered by a replacement or repair warranty, we recommend that you take advantage of it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Fix Samsung Galaxy S6 Edge that shows overheating notice, not charging properly & other power issues

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) has a relatively huge 2,600 mAh battery to power up its hardware and it’s enough to keep the device alive for the entire day depending on the usage. There are, however, reports from some owners that their devices refuse to come back on while others said theirs overheated and don’t respond when plugged in.

Galaxy-S6-Edge-battery-replacement

In this post, I addressed some of the charging and power related problems as reported by our readers. Take time to read each problem to learn how to deal with them. Here’s the list of the issues, just click on the link to jump to a specific issue…

  1. Galaxy S6 Edge shows a notice that it’s overheating but it’s not even warming up
  2. Galaxy S6 Edge won’t respond, turn on or charge
  3. Galaxy S6 Edge overheated while watching videos on YouTube
  4. Galaxy S6 Edge charges very slowly
  5. Galaxy S6 Edge screen sucking up the battery
  6. Galaxy S6 Edge has LED indicator lit up but screen is black, won’t respond
  7. Galaxy S6 Edge charging process gets interrupted

As for those who other issues, visit our troubleshooting page. We already addressed a lot of S6 Edge problems before and we may have already provided a solution to the problem you’re having right now. If you can’t find an issue similar to yours, then feel free to contact us by filling out this questionnaire. Make sure you provide all necessary information about the problem so we can help you better.


Galaxy S6 Edge shows a notice that it’s overheating but it’s not even warming up

Problem: Hi, I was getting a message on screen saying ‘ your device is overheating you will only be able to access phone and contacts’. However the phone was not even warm. I allowed the battery to drain and when i tried to recharge it I am getting symbol that’s a RED TRIANGLE WITH A THERMOMETER IN THE MIDDLE in the middle of the battery symbol, can you help me fix this? Thank you. I purchased the phone off AMAZON about 6 months ago.

Answer: If the phone suffered some kind of liquid damage, then that’s the reason why it’s telling you it’s overheating even if it’s not. There’s nothing you can do if it’s the case; you need a technician to check the extent of the damage. The same thing goes if the phone suffered physical damage like if it was dropped or fell on a cemented floor or pavement.

As to the liquid damage, you need to verify it by removing the SIM card tray. Inside the SIM card slot, there’s a small piece of sticker. If it’s white, then it’s not tripped; meaning, the phone didn’t suffer from liquid damage. If it shows red, then it’s tripped.

Prior to sending your phone for checkup and/or repair though, backup all your data and perform the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge won’t respond, turn on or charge

Problem: Hi! It’s been 6 months using the Samsung Galaxy S6 Edge. No water contact, no damage at all. It suddenly stops working and refuses to turn back on. I have read that many people have the same issue. The LED light doesn’t show up nor the battery which shows up when the cable is connected. The battery was 40 percent or so when it turned off, so there is no way that the battery drained.

Troubleshooting: System crashes happen all the time and you can tell exactly if it’s the case or not because your device just stops responding for no apparent reason. Based on your description, it seems like it’s the case. So, to try and fix this, press and hold the Volume Down button and the Power key together for 10 to 15 seconds. If the phone won’t reboot after that, then the problem could be more serious and you help from a technician. Otherwise, problem solved!

Galaxy S6 Edge overheated while watching videos on YouTube

Problem: I only got my phone 2 and half weeks ago with EE on a contract. I was in the middle of watching a video on face book when the screen locked and then the phone got really hot and I couldn’t turn it off, in then got so hot I though it was going to burst into flames it then switched it self off and now wont turn back on. I feel really angry as I’ve bought this phone in good faith and now paying for a phone that is faulty. EE don’t want to help as they say need to contact Samsung. I’m now left with out a phone which is my life line. what do I do now? What are my consumer rights surely if a item is faulty it’s down to the company to replace the item and take the old one back?

Answer: It looks like your phone actually overheated and problems like this are covered by the warranty. Your service provider should be the first one to look for ways to make sure the customer can continue using the phone and the service but since you already got a big “NO, NO” from them, you have no other option but to contact Samsung.

You may be advised to send the phone over so they can check it and it may take 2 to 3 weeks before you can have the phone back. Everything depends entirely how Samsung’s technician evaluates the problem. If the device didn’t suffer from liquid and physical damages, there’s a chance it would be replaced but there’s no guarantee.

Galaxy S6 Edge charges very slowly

Problem: When I plug in my phone, it states that it will take 6 hours to fully charge and that is very frustrating. Even after 6 hours, the battery still drains very fast (faster than iPhone). Please help, I need my phone.

Troubleshooting: First of all, make sure you’re using the original charger and USB cable. Then, boot your phone in safe mode and try charging it again.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone charges fine in safe mode, then your downloaded apps have something to do with the problem. There may be a lot of them running in the background sucking up the battery quicker than the power adapter can charge. If this is the case, then I suggest you backup your data and do the factory reset.

However, if the phone still charges so slow in safe mode, try turning it off and see if it charges fine. If so, a reset is still necessary and may fix this problem. Otherwise, you really need to see a technician about it.

Galaxy S6 Edge screen sucking up the battery

Problem: My Galaxy S6 Edge will die in a few hours after charging to 100%. When I check the battery report no apps are even using that much battery. The highest is usually the screen which is about 19%. Why is this happening and how can I fix it?

Answer: The screen is normally the battery sucker but you can actually minimize that by setting its brightness to a lower level. If you have apps that can manipulate the screen, they might also cause this. In case you can’t find anything in particular that might cause this, then you have to reset the phone. That usually works.

Galaxy S6 Edge has LED indicator lit up but screen is black, won’t respond

Problem: The phone turned off after last night. Blue indicator light still blinking but all screen is blank. It won’t charge or do nothing. Just afraid what happen to the phone because it was well-looked after. I can’t even switch it on or off. It’s not responding at all.

Solution: Those things you said are clear indication that your phone is suffering from a system crash. There’s nothing more to it except the system just stopped responding. You can fix it by pressing and holding the Volume Down button and Power key together for 10 to 15 seconds. After that, the phone will reboot and the problem fixed.

Galaxy S6 Edge charging process gets interrupted

Problem: My 8 month old S6 Edge was about to die when I plugged it in. But it still died then turned itself on, buzzed a few times then turned back off. I unplugged it then tried a different outlet. It went to a teal screen that said factory mode on the top left and some info and in the middle it said “downloading… Do not turn off target” so I unplugged it and let it die. It did that one more time then the next few times (using a fast charger) it went up 1 % every 4 seconds, which is way too fast. I turned it on and it booted up fine but then it died. Now the lightning bolt shows up after a few seconds, doesn’t buzz, no led, then the bolt goes away. By the time it boots up it dies again. I tried 3 chargers.

Answer: The real problem here is that the phone won’t charge successfully or gets disconnected or interrupted. Try pressing and holding the Volume Down and Power keys for 10 seconds to see if it reboots. If not, then there’s not enough battery left to power up the components. Should the phone refuse to charge even in a slow pace, then there’s a problem with battery or the USB port. You need a technician for that.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 Edge that’s stuck on boot screen, won’t boot up successfully [Troubleshooting Guide]

When a powerful device like the Samsung Galaxy S6 Edge gets stuck on the boot screen, it is most likely that it’s experiencing firmware-related issues. During boot up, all necessary files should be loaded and all services should be fully initialized so the phone can work properly. If those files or services aren’t loaded, things like this could happen.

So in this post, I will help you fix the problem. We will try to rule out possibilities to be able to tell if we can fix the problem on our own without any help from a tech. It doesn’t mean we don’t want tech to check out your phone, we are just trying to save you from a lot of trouble and hassle. So, if you own this phone and it’s currently stuck while booting up, read on as this post may be able to help you.

On the other hand, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Galaxy S6 Edge gets stuck on black or boot screen and won’t continue

Problem: Hello guys. Good morning. I’m reaching out to you because I have a problem with my phone and I badly need your help or advice so that I can try fixing it if possible. My phone is a Galaxy S6 Edge which has been with me for almost a year now. For some reason, it would no longer boot up to the home screen like before. Either it gets stuck on the S6 Edge logo or a black screen after that. Not sure what I did or what I have to do to fix this. Can you help me with this? Thanks.

Troubleshooting: We have to rule out the possibilities until we can tell what the cause of the problem is and what needs to be done to fix it. Without further adieu, here’s what I suggest  you do:

Step 1: Try to soft reset the phone to rule out possibility of a system glitch

More often, glitches are actually minor app- or firmware-related problems and while they tend to affect the overall performance of the phone, they can easily be fixed provided there’s no other serious problems in the background that triggered them.

So, the first thing I want you to do is try to do the soft reset procedure. You Galaxy S6 Edge doesn’t have a removable battery, therefore, all you can do is press and hold the Volume Down button and the Power key together for 10 seconds and wait to see if the phone can get past the boot screen.

The soft reset will perform the simulated battery disconnect and refresh your device’s memory but there’s no guarantee the problem will be fixed. So, if the phone can’t still boot up successfully even after the soft reset, move on to the next step.

Step 2: Make sure third-party apps have nothing to do with it

There have been a lot of cases that we’ve encountered wherein third-party apps caused the system to crash leaving the phone unresponsive. But the thing about issues caused by third-party apps is that they can easily be fixed. So, to confirm if the problem is due to some of the apps you installed, attempt to boot your device in safe mode by following these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

If successful, then it’s clear that the cause of the problem is one or some of the apps you downloaded and installed. Therefore, you need to find the app that’s causing the phone to not boot successfully and uninstall it. You may have to uninstall more than one app and reboot your phone countless times before you can say the problem is fixed. This is how you uninstall an app from your S6 Edge…

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Under ‘Device,’ tap Applications.
    4. Tap Application manager.
    5. Swipe right to the DOWNLOADED screen.
    6. Tap desired app, then tap Uninstall.
    7. Tap Uninstall to confirm

If, however, the phone still gets stuck on boot screen while starting up in safe mode, then the next step might help.

Step 3: Attempt to start your Galaxy S6 Edge in Recovery mode

When booting in recovery mode, all hardware components will be powered up but the Android interface won’t be loaded and in this case, your phone may be able to the mode without being greeted with any issues. Once successful, you can then perform a couple of procedures that might fix the problem. So, here’s how you boot your S6 Edge in Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.

If successful, you can try to wipe the cache partition or even do the reset to see if you can make the phone boot up in normal mode and reach thee home screen. However, if the problem still persists after that, then you should have the device checked by a technician.

Samsung Galaxy S6 Edge won’t boot up after the Nougat update

Problem: I’m not sure how to open this phone to take out the battery. I did turn it off and restart it but that didn’t help. I have an S6 Edge. I was in the middle of a phone call, the call dropped and I cannot make or receive phone calls. Not sure if it has anything to do with it but I did a Samsung update yesterday. I never had this problem before. I’m very upset that I cannot make a call as my son is a Marine and I don’t get to speak to him very often and now I was for off from him!

Solution: Well, as you stated, the firmware had been updated so it seems like some of the files on your phone were messed up and that may be the reason that it could not boot up completely. But since we are not sure what the issue is, all we need to do is to first focus on the software department of the device by performing the basic troubleshooting methods. To isolate the problem, just follow these procedures:

Step 1: Try charging your phone

Sometimes, it is because of not enough power in the battery that the device could no longer power up the components inside and that’s the reason your phone won’t turn on. What we have to do now is to verify if the battery is defective or not by charging it for 10-15 minutes. Through this method, you are not just charging it but also trying to figure it out if the current is flowing in the circuit board of the device. If the LED above the screen is blinking and the charging icon is showing, then most likely it is a firmware issue that has an issue and prevents the device for not booting up. However, if it is not responding after several minutes of charging you can immediately your phone to the nearest shop in your area for your phone might have a hardware problem.

Step 2: Perform Forced reboot on your phone

Assuming that the device is charging normally, then it’s time for you to check if the issue is not caused by a simple glitch. Through force reboot procedure the device’s system will be refreshed and close all unused applications that runs in the background. So, while it connected to the charger just press and hold the Power and Volume Down keys together for 10-15 seconds. If it boots up, obviously it is just a glitch in the system caused it. But after doing so and still not responding, then you can follow the next step.

Step 3: Reboot in Safe mode

Now, we have to figure it out if the device can boot up successfully in safe mode because if not, there may be some conflicts in the system. Take note that this method will temporarily disable all downloaded applications and only the pre-installed apps will run in the system. If it boots up without a problem, then there might be a culprit caused it and you should find and uninstall that one to fix the problem.

Step 4: Delete the System cache of the phone

As the new firmware had been installed, it is not far that the system caches were become outdated and creates conflict to the system and makes the firmware to crash without apparent reason. Through this method, the cache directory will be back to its factory default so that the device can create newer files that is compatible to the new system.

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S 6 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After deleting the system caches observe closely if your phone can boot up successfully. If not, then it might be a major software issue and you can jump to the next method for further troubleshooting.

Step 5: Perform Master reset on your phone

Since, all procedures haven’t fix the issue the best thing that you should do is to bring back the device to its factory settings. But remember that in resetting your phone all will be erased like: contacts, music, photos and all third-party apps you installed. So, before you proceed makes sure to create a backup or transfer all of it to your personal computer or SD card. Here are the steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy S 6 logo displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

After you do all the procedures and the issue still persists, look for a technician in your area and let it fix.

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