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Samsung Galaxy S5 troubleshooting and solutions

Solutions for Galaxy S5 battery drain issue

Are you wondering why on earth your #GalaxyS5 battery power cannot even last until the afternoon? Well, this post may give some insights on what to do. Keep in mind that this is not an exhaustive guide on what to do to fully address the issue. Battery drain problem can happen due to a number of factors, some of which are mentioned here. Just continue to watch out for our posts in the near future for other tips on how to deal with this problem.

Best Portable Phone Battery Charger 2017

S5 battery

Below are the topics discussed in this post:

  1. Samsung Galaxy S5 reboots when an app is running
  2. Galaxy S5 loses battery power fast
  3. Solutions for Galaxy S5 battery drain issue
  4. Question after doing a Galaxy S5 factory reset due to battery drain issue

Don’t hesitate to contact us if you have an #Android issue by using the link provided at the bottom of the page.


Problem #1: Samsung Galaxy S5 reboots when an app is running

About 2 weeks ago my Galaxy S5 started to reset itself automatically in the middle of using 1 particular game app which is very intensive on power. It started as just restarting itself once, then went to 2-5 times, some are partial resets, as it starts to reset in the middle of a reset, others it appears to come back online fully but I get a notice at the bottom that it cannot connect (presumably to the carrier).

Now it seems to want to continuously restart until I pull the battery out. The phone will now stop and freeze during this game app and today it did so during another game app, and start resetting, sometimes after only 10 or 20 minutes. The phone is 15 months old and I have never had any issues before.

I can wrap the phone in a cloth frozen chill pack (a corn bag) and that will usually stop it from resetting constantly. I try to let it get to 20% before recharging and I avoid the games if I know I need my phone.

I think overheating obviously, but from what? The phone gets warm but is never hot to the touch. The battery does not feel warm when I remove it and it is not deformed, but it does seem to require more frequent charging now than it ever has before.

The phone is fine texting and making calls it is only during at least 10-20+ minutes of an intense gaming app that it seems to start. I have started charging it off when possible and factory charger or USB into my computer makes no difference.

The problem did not happen with the Lollipop update.

Any help would be appreciated.

Thanks. — K

Solution: Hi K. An average smartphone’s battery lifespan is about 500 charging cycles. Assuming that you charge your phone once a day, that puts the phone’s battery in its final phase at this time. If you think that there’s no other software or hardware issues involved, try using another battery to see the difference.

Random reboots can be caused by anything at this point and you need to isolate the possible reasons first. Today’s smartphone batteries do not improve over time. In fact, Lithium-based batteries degrade after some time. Using a new battery may not only resolve the issue but is also highly recommended to ensure that your device has a new power source.

If you have read some of our related posts, you should know by now how to do the standard software troubleshooting when dealing with any power- and battery-related problems. Otherwise, you can start with this post first: Galaxy S5 won’t charge when it is on.

Problem #2: Galaxy S5 loses battery power fast

Hi. I am experiencing a couple of issues with my S5 since the update.

  1. My phone’s battery has been draining very quickly and the phone is freezing frequently when in use. I read that a factory restore may help sort these issues out. What programme should I backup with? I read that the inbuilt backup will not save folder and browser settings.
  2. Numerous contacts have been linked together even though they are completely unrelated. I went through my phone to unlink all of them one by one. The next time I checked my contacts, they were linked together again.
  3. There are 2 contacts linked together from all the different apps. E.g. Facebook, WhatsApp, Google, LinkedIn of Brian and Amy are linked into one entry. I tried to unlink the contacts by clicking one the – symbol, one pop up indicates the contact is separated but nothing happens.

Hoping you can help me with these annoyances. — Jannyfer

Solution: Hi Jannyfer. Before you consider doing a factory reset, we suggest that you try to clear the cache partition first and observe the phone for at least 24 hours. Also known as system cache, the cache partition is a special place in the phone’s memory that keeps files needed by the system to load apps efficiently. The cache usually retains old, irrelevant files from previous OS after an update so it’s a good practice to wipe it clean regularly. If you haven’t done this yet, you can follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

If you would like to proceed to factory reset and want to backup your phone, try using Helium – App Sync and Backup and other similar apps in the Play Store. We are not 100% certain if the features offered in these apps are what you’re looking for so try to do a little research for each before using them.

For your second and third concerns, the most likely reason why the same contacts were linked again after unlinking them may be due to an enabled sync option for your app or apps. Make sure that any apps that keeps contacts (like email apps, contacts, social media apps) have their sync option turned off to prevent the contacts from merging again.

Problem #3: Solutions for Galaxy S5 battery drain issue

Dear DroidGuy. My Galaxy S5 acts like its charging about every 30 seconds when it isn’t even on the charger and it drains my battery.  Not sure why it’s doing that.  I have had it for a few months now and it just started doing that within the last month.  It doesn’t always do it, it does it mostly when it has been on the charger for a while and battery life is at 100% and I take it off the charger. Please help me figure this out. Thank you. — Amanda

Solution: Hi Amanda. Your first task should be to isolate the real reason of the problem. This means doing a few things like booting the phone in safe mode, clearing the cache partition, doing a factory reset, uninstalling apps, and replacing the battery.

Software problems are usually the reasons why a smartphone’s battery power runs out fast so you need to do the troubleshooting steps below.

Booting the S5 in safe mode

Diagnostic mode or safe mode is a good way to determine if third party applications are to blame. When in safe mode, the phone prevents the apps you have installed, allowing only the ones that came with phone, to run. If the problem fails to occur when in safe mode, you must try to uninstall your apps until you are sure that the source of the problem is gone. To boot in safe mode, just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When Samsung Galaxy S5 appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume Down key.
  • Continue to hold the Volume Down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume Down key when you see Safe Mode.

Wipe the Galaxy S5 cache partition

As mentioned above, deleting the cache partition is a troubleshooting step and maintenance procedure when dealing with possible software or apps issues. Please refer to the steps above on how to perform it.

Use another battery

We cannot totally rule out the possibility that the battery itself may be bad. We know that your phone is only a few months old but we’ve seen cases before of batteries going out in a matter of weeks. These issues may be rare but not impossible so make sure to try another one before doing a factory reset.

Uninstall app updates or apps

If you downloaded or installed an update or app prior to noticing the problem, that may be the cause of the battery drain issue. Try to uninstall it and see the difference.

Restore the defaults via factory reset

Factory reset is usually done after you have tried all the troubleshooting steps. Make sure to create a copy of all your personal data before proceeding. Here’s how to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume Up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

The issue may come back if you re-install the same set of applications after doing a factory reset. Try to observe and give your phone at least 24 hours (after doing a factory reset) before installing any third party app. If battery level returns to normal, try installing your apps again. Try to observe again how battery power consumption works after installing a few apps so it will be easier to isolate which app may be the culprit if the issue returns.

Problem #4: Question after doing a Galaxy S5 factory reset due to battery drain issue

Hi. My Samsung Galaxy 5 battery is draining real fast. It is also started to shut down by itself and restart itself. I would have like 35% of battery left. I noticed it would restart when a text comes in or if I have another app open and I would toggle back & forth between apps.

It’s like since the battery is low it can’t handle a few apps opened.

I read online that it was suggest how to do a master reset. 

Questions to you is: if I do a master reset do I lose my contacts (phone numbers), old texts, pictures, apps that were downloaded etc… — Dora

Solution: Hi Dora. A master reset will wipe everything that’s stored in the phone’s internal memory. If you are using the stock apps to store your contacts, pictures, and text messages, they will be deleted unless you create somewhere. If you have a computer, you can install Samsung Kies application to it and connect your phone to it so you can save backup of your files via Kies. For us, this is the most convenient way to create a copy of files before doing a factory reset.

You don’t have to worry about your downloaded apps as you will not lose them after a reset. Once you log back in to your Google Play Store app after a factory reset, you will have a list of all the apps you previously installed. However, app settings and game progress may be lost after a reset.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How To Fix Boot Up, Battery, Power Problems on Samsung Galaxy S5 [Part 1]

This post covers four common problems many of our Samsung Galaxy S5 users have encountered. As you may have noticed, we have changed the name of this troubleshooter series to focus solely on booting up, battery, and power problems on an S5.

S5 power

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: How to fix a Samsung Galaxy S5 that is stuck in Android loading screen

I’m trying to help my son with his Galaxy S5. After pushing the power button it will start showing starting Galaxy S5 powered by Android, then it goes to the screen that says SAMSUNG, then proceeds to the Verizon screen but then it just stops there and will not go any further. I waited for a while and when I realized that it wasn’t turning on completely then I found the only way to turn it off was to take the back off to remove the battery. Then I tried to start it up again and it did the same thing. Can you help with this issue? Thank you. — Peggy

Hi guys! I have been using my Galaxy S5 for a year and a few days now. It died a couple of days ago and won’t turn on any more. A few days before it died on me, my phone is overheating, I did not do anything because I play games on my phone most of the time and use applications for messaging, etc. I came home and charged it but the ‘charge light’ is off and the screen is black, I didn’t know if it was charging or not. I left it on ‘charge’ for 15minutes and turned it on. Samsung logo appeared and on top of the screen it says ‘Set Warranty Bit : Kernel’ and ‘Recovery Booting…’ and then nothing. Please help! I love my S5… Thanks. — Lyra

Hello, I am from India. I have Samsung Galaxy S5 SM-G900X live demo model. It was rooted and then installed KitKat 4.4.2 on it. It started giving random problems like auto restart in between, getting freeze at times. Yesterday when I got a message for upgrading software for Lollipop, I hit update and install. After installation cell is frozen at startup screen of Samsung logo and will not boot further. I did a hard reset again to bring it to normal but all in vain. Then i tried to download firmware from SamMobile but it’s not downloading at all. Please suggest me a way to get out to fix this issue. Regards. — Vijay

Hello dear. I am Renato from Ecuador. I see you have a website in which you help community with different ways to solve problems with their mobile Samsung S5. Currently I have had an issue with my Samsung S5 I just purchased. Today I want turn it on but just appears the screen Samsung Galaxy S5 and then re-appears again and again. I didn’t add any new app, so I don’t really know what happened. I tried to solve following your steps from these posts:

The same Samsung logo appears and I still cannot get in to the recovery window. Help me telling me what else I can do. Waiting for your reply and regards. — Renato

Solution: Hi Guys. A Samsung Galaxy S5 not going past boot screen is one of the common problems affecting thousands of users since the phone was released in April 2014. Obviously, the issue can be frustrating for users as it renders the phone totally unusuable. Android-speak, the phone is considered soft-bricked due to a software error.

One of the common causes for soft-bricking an Android phone or an S5 in particular is when a user attempts install a wrong custom ROM or modifications to the current one. Picking an incorrect firmware for your particular S5 is critical. If anyone of you attempted to customize your S5’s ROM, tried to gain root access, update with a customer ROM, prior to noticing the problem, any of them might very well be the reason why your device no longer loads properly.

Other reasons why an S5 gets stuck in the loading screen may vary depending on the state the phone was when a trigger occurred but the steps below are generally effective for most cases. Keep in mind that we want to stick to official troubleshooting steps only so if you think you have tried them already before asking support from us, we will advise you to bring the phone to service.

Boot up the phone in Recovery Mode and do clean-up operations. The very first thing you want to do is to erase the current system cache via the Recovery Mode. Here’s how:

  • Turn the phone off completely.
  • Press and hold the following buttons at the same time: Power, Volume Up, and Home.
  • Wait for the blue Recovery Mode screen to appear before releasing the buttons.
  • Use the Volume buttons to navigate to options.
  • Go to wipe cache partition options and select it by pressing the Power key.
  • Wait for the device to finish erasing the cache.
  • Select Reboot system now option.

Perform a factory reset via Recovery Mode. Now, try to observe if the phone loads up properly after wiping the cache partition. If it doesn’t, go back to recovery mode and select wipe data/factory reset option. This operation will restore the phone back to its original state so this means that your personal data, phone and app settings kept in the device’s primary storage will all be deleted. Everything stored in the secondary storage (SD card) will be safe though.

Other solutions like installing an S5’s firmware and Kernel via Odin may work in some separate occasions but we don’t recommend them especially for those new to Android environment. And besides, some of these unofficial solutions are highly unreliable and causes more problems afterwards. The best solution would be to allow a professional handle the issue via a certified service center or by getting a replacement.

Problem #2: How to fix a Samsung Galaxy S5 that keeps on rebooting

Hi. My new Samsung Galaxy S5 yesterday started power cycling randomly and despite a factory reset it has not stopped. It’s probably done it 30+ times in the last 24 hours. Sometimes it’s when I’m on it (it will freeze suddenly also and that’s a new issue too) and other times its just when it’s sitting there. Any advice on what the problem could be? The phone hasn’t been dropped or damaged in any way. Thanks, — April

Solution:  Hi April. Multiple reboots in a day in not normal for a powerful smartphone as your S5. There must be something that causes the phone to reboot. Now, rebooting itself is only an indicator of a deeper underlying problem, which can either be a firmware or hardware in nature. The best way to isolate which of these two is the cause is by performing a factory reset to restore the phone’s functions and state before a user used it. However, factory reset will usually not work if you installed the same set of apps afterwards. One of the unstated goals of the factory reset is to remove possible third party apps from the system while trying to observe it for some time. This way a user will know if the problem is on the hardware or software. This is as simple as it goes.

If you think there’s no software issue involved here, consider using another battery. A faulty battery with a problem holding a charge may be to blame here. If that’s not the issue, then the issue should be deep in the phone’s motherboard components. Please call the relevant party so you can have the phone checked or replaced immediately.

Problem #3: How to give more power to a Samsung Galaxy S5’s battery

Dear Guys. I’m an owner of a Galaxy S5 and my problem i think is the battery life. I’ve bought it like 2 months ago and i was very happy with it. But now it goes like 1% per 2 minutes on the lowest point of brightness which is not normal because when i bought it went like 6-7minutes 1%. In fact it is my mom’s S5 and it does not have a lot of applications but just the most needed ones. I hope you could help me. Thank you. — Klevi

Hello. I’ve been reading all of your articles on Drippler about Samsung Galaxy S5 battery life problems when combined with Lollipop. I am having similar issues but they don’t seem to relate to my Wi-Fi shutting on and off on my phone. The Wi-Fi is working just fine but my battery life has gone down significantly. I cleared the system cache, I deleted any apps that I have downloaded any time in the recent weeks in case they have any malware in them. I put it on Safe Mode overnight and the battery barely stayed full all night like when the phone was new. Since I downloaded Lollipop 8 hours ago, it brings the battery down to 70% or so. I talked to Verizon Live Chat today and they said there have been a lot of complaints and there will likely be a patch released for this in the next few weeks. Any thoughts on the likelihood of this?  Could this also help those with the Wi-Fi connection issues and restore the smart connect abilities of their phones?  Thanks! — Ricky

Hello. My Samsung Galaxy S5 was doing great. Then for no discernible reason, it began losing battery life FAST! Literally, one day it was fine and the next day I started the day with 100% charge and had 20% battery by noon. I did not change the way I use my phone, I didn’t add anything that would suddenly cause it to start draining the battery, etc.

I checked everything I knew to make sure nothing was draining the battery. I couldn’t find anything out of the ordinary so I took the phone into a Verizon store (I lost 5% battery during the 5 minute drive to the store) and had them check it. Again, nothing out of the ordinary. They told me I need to turn my phone off everyday for several hours to keep it working properly. First, I’ve NEVER had to do this with a phone before. Second, we have a child who is currently deployed so there is no WAY I’m turning my phone off! Also, if I use the phone while it’s charging, it drains the battery. Now, I know using the phone while it’s charging will slow down the charging process. But reverse it?? And I really don’t have a choice but to use it while it’s charging because the battery goes dead after just a few hours.

I LOVED my phone up until this started happening. Now, it’s basically useless to me and I’m seriously considering going back to the iPhone. — Jannaya

Solution:  Hi Klevi, Ricky, and Jannaya. Your questions are no surprise to us. Powerful and smart your S5 may be, it’s most apparent weakness is still the battery. To be fair, this is true for every smartphone nowadays so this is quite understandable for us. It’s different for most users though. We know that 4 hours of normal usage time is never acceptable, especially if you were able to previously use the phone in a relatively longer time span than a few hours.

We are also aware that Android Lollipop has not lived up to expectation. While it was advertised to extend a smartphone’s usage time from its shift from Dalvik to ART (Android Run Time), the reality is really the opposite.

Fortunately, this doesn’t mean that users are totally powerless to do anything significant. We come up with a short list of things that you can do on how to improve your S5’s battery usage.

Keep charging. Lithium-ion batteries like the one in your smartphone is best optimized if a user recharges it as often as possible. What we mean by that is it’s better to keep charging it if you have the opportunity than wait for it to use everything up then do another full charge. The catch is never to drain the battery fully as well not to charge it to its maximum. If you notice that the battery has reached barely above 50%, recharge it until about 90% then use it again. While not always possible if you are busy, doing this charging technique will not only give you more usage time but it can also lengthen the life span of the battery itself. It’s not advisable for a Lithium-ion battery to go from full to empty often as this will shorten its lifespan in a hurry.

Avoid heat. Leaving your phone inside a hot car or near a heat source is not only unhealthy for the phone in general but can drastically alter the chemistry inside the battery itself. If a battery is exposed to above tolerable heat levels often, it can quicken its degradation. This is manifested by quicker battery drain and the battery unable to hold power during charging times. Another indicator that a battery may be dying is the telltale sign of bulges or deformations.

Minimize using wireless chargers. Wireless charging may potentially become a convenience for the near future but with the current crop of batteries, it’s not yet an ideal way to power up your battery. The main disadvantage of wireless charging right now is the excessive heat it can generate during operation, which is unhealthy for your Lithium-ion battery. We know that is fully supported by Samsung in their new S6 and S6 Edge, we still don’t recommend it for users for the sole stated reason above.

For a more detailed tutorial on how to give more juice to your battery, please visit our special post for this topic.

Problem #4: Multiple issues including fast battery drain after updating Samsung Galaxy S5 to Lollipop

Hi there. I’ve updated my S5 to Lollipop about 3 weeks ago and since then i have the following problems: 

  • nearly all apps show a time delay when opening and closing; once they are up they seem to work normally. Especially when closing apps with the home key to get back to the home screen many times I only get a black screen and after a minute or so I get the notification that Go Launcher is not responding. At other times the apps on the home screen only gradually appear – one after the other and the phone does not respond during that time.
  • many times the phone doesn’t seem to respond at all and I press several other buttons. Then after 30 sec all actions seem to happen all at once.
  • the phone is getting very hot even if I don’t use it.
  • the battery drains without 4 hours. I’m currently on holidays ant taking photos during the day is not possible any more.
  • backup via Samsung Kies constantly fails.

Any thoughts on how to fix these? Best wishes. — Marcus

Hi. Thanks for any help you can provide. I have a T-Mobile Galaxy S5 on Android 4.4.2. It’s 6 months old. I just returned from a work trip and noticed that my battery is suddenly draining in half a day. When I looked at the battery it said that the “T-Mobile My Account” was taking 25% of the battery and the Android OS was taking about 25%. I went onto a forum where it was suggested I disable the T-Mobile My Account app, which was a part of an update and I did. Now the battery shows that Android OS is taking up 82% of my battery.  My phone is draining in 1/2 a day.  I have also noticed that I keep getting a pop up when I’m typing a text or anything to tell me that I’m connected to my home Wi-Fi.  I have “Always allow scanning” unchecked, but I notice that it continually scans. I reset it by removing the battery, but that has not helped. Please help.  Thanks! — Tbruns

Hello guys. Have you heard of these issues with the S5 after Lollipop update?  Do you have any fixes?

After update:

  1. Battery life dropped to ~4 hours. (I did have about 8)
  2. My default home screen does not stay Touchwiz. It prompts almost every time I hit home button.
  3. Phone gets hot quick and lags.
  4. Off brand chargers will only charge to 70%, then I am promoted to switch to OEM charger.

No root, No ROMs, No skins (other than Touchwiz and Kid Mode). Thanks. — Eric

Solution: Hi Marcus, Tbruns, and Eric. There’s no official explanation from Google or hardware makers like Samsung when issues like these happen after an update but one of the most likely explanation may be the change of using ART instead of Dalvik. Without going into details, these two are runtimes or schemes in how the opening of apps are executed. Basically, ART demands more storage space during the update so if the phone’s primary memory is not enough at this time, that can create a few problems.

Lollipop also needs to change apps and settings during the process, which may not always go according to plan. The sheer number of variables in every smartphone due to many different apps and settings on the phone makes it almost impossible to have a smooth sailing transition from KitKat to Lollipop. It is safe to say that every smartphone may technically have unique issues after a Lollipop update although they may appear generally the same as the rest of other users suffering issues. These problems are often manifested by indicators in this list:

  • Forced Closes
  • High RAM usage
  • Boot loops
  • Shut-downs
  • App’s continually running
  • High battery usage
  • Over heating
  • Storage being eaten up
  • Screen lags
  • High RAM usage
  • Screen freezes

Some problems are caused by third party apps themselves. Despite the fact that there was enough time given by Google to developers to make their apps compatible before the final Lollipop version was released, this was never heeded. We understand that individual developers have their own problems to sort but the fault does not always come from Google’s side. Even after several months since Lollipop was rolled out, many apps in Google Play Store are still not optimized to work with the new Android OS.

Because you have multiple issues after installing a major update, kindly clear the cache partition (steps provided above) and perform a factory reset if it doesn’t do anything. If you have unused apps in your phone, consider removing them. Not only will they use up precious storage in your phone but may also be the cause for your specific issue.

Michael, as regards your issue about Samsung Kies not working, can you give us more details about it in your next post so we can help you properly? We will be updating this post with your answer.

 

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

Solutions for Samsung Galaxy S5 SMS & MMS Problems [Part 1]

MMS S5

One of the most annoying problems a smartphone user can have is being unable to send or receive a text message. Couple that with inability to send MMS and you have a headache. We hope that this post will give you effective solutions for Samsung Galaxy S5 SMS & MMS problems you may be having at this time. Should you find no similar situations, kindly email us so we can publish your issue together their corresponding solutions.

 

Problem #1: Samsung Galaxy S5 Unable to send MMS via Messages app

Hi there. I have a problem with my S5 opening pictures or other MMS on my messaging app- text message. Very frustrating. I have to have them send via email.  Also I am unable to send pictures via Messages. Please tell me where to find a fix for this problem. Thanks. — Sherry

Solution: Hi Sherry. If you were able to open and send MMS on this S5 before, we suggest that you contact your service provider first to know if there are any on-going network problems affecting your area. However, if the problem happens after you installed or downloaded something, the issue may be caused by third party applications. In this case, we recommend that you power up your phone in Safe Mode so you can try to replicate the issue while third party apps are disabled. Alternatively, you can also try to uninstall the recently installed apps you have on your device to see if that will resolve the problem.

If you are using a third party messaging app, make sure that it’s properly configured to send and receive MMS. If you don’t have any idea how to go about doing this, simply reinstall the app or delete it’s data to restore it to its defaults.

Again, we cannot emphasize enough the need to contact your service provider first to check for any network- or account-related problems. This is especially true if you were able to use MMS service before without any problems. There may be a need to reconfigure your phone’s APN settings in order to restore its MMS working order.

Problem #2: Straight Talk Samsung Galaxy S5 cannot send MMS

I purchased my S5 brand new about 3 or 4 months ago. AT&T unlocked & I switched it to Straight Talk. First couple of months everything worked great. The last month or so I have noticed it taking some time for picture messages to go through. Sometimes failing & having to resend. The past week or more they have stopped sending all together. All of the pictures are still saying they are in the sending process with the loading circle at the bottom right hand corner still turning. But absolutely nothing is happening. I’ve restarted my phone. Even tried taking the battery out. Tried calling customer service but don’t have the wait time to actually get to speak to someone. This issue is becoming a real annoyance. Please help! — Jacqueline

Solution: Hi Jacqueline. If you are using the stock Samsung Messages app when sending MMS, your first troubleshooting step should be to delete its data. This forces the phone to restore the app to its default settings. Doing so will erase your message log so if you have important messages to keep, make sure that you have a back up for them. This is an effective solution for this issue so everything should  go back to normal afterwards.

If the problem continues though, try to re-visit the APN settings of your phone and see if you can reconfigure it. First you need to go to the right screen. Here’s how:

  • Go to Settings.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.

If you want to create a new data connection, simply tap the “plus” icon.

Straight Talk Samsung Galaxy S5 APN Settings

Below are the 3 sets of default values for Straight Talk S5 APN settings. Carriers may change some fields from time to time so we cannot verify if everything checks out fine as of this writing.

Name: straight talk

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

MMSC: https://mmsc.cingular.com

MMS proxy: mms2.tracfone.com

MMS port: 80

MCC: 310

MNC: 410

 

Name: straight talk

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

MMSC: https://mmsc.cingular.com

MMS proxy: 66.209.11.33

MMS port: 80

MCC: 310

MNC: 410

 

Name: straight talk

APN: tfdata

MMSC: https://mms-tf.net

MMS proxy: mms3.tracfone.com

MMS port: 80

MCC: 310

MNC: 410

 

See suggested reading: Straight Talk Galaxy S5 Keeps Rebooting, Can’t Send MMS

Problem #3: Unable to receive SMS and MMS on Verizon Samsung Galaxy S5

Hi. I purchased a Verizon Samsung Galaxy S5 and put it on Straight Talk. Everything works great except I cannot receive text messages. I can send from any of the apps on my phone but no matter the default, I cannot receive text. This not just MMS but all text messages. I have followed several things I was told to do, disable Hangouts, disable Verizon messages+, factory reset, clean the SIM card etc. It is a Verizon SIM from Straight Talk. We performed a root, changed the ROM etc…still not able to receive text messages. The simple fix, I thought, was to create an APN for Straight Talk BUT no matter what I do, it will not allow me to add an APN. It gives me the option to change the name from Verizoninternet to whatever I would like to name it but will not allow me to edit any information. Nor will the + highlight and allow me to create an entirely new APN. How can I fix this? Why will it not let me create another APN? I would greatly appreciated any and all assistance you may be able to give me. I text more than talk and I really need to fix this or trash this phone! Thanks. — Hiedi

Solution: Hi Heidi. Verizon intentionally blocks users from editing APN settings of their mobiles. Obviously, this is a business decision to ensure that their devices stay within their network. Technically, you can bypass this restriction by re-flashing the stock ROM…but at a cost of losing the phone’s warranty and exposing it to possible firmware and security issues. We suggest that you work the issue out with Verizon by using their service (if possible). Otherwise, you either have to live with this limitation or find a suitable ROM to use on your device.

Should you decide to go with rooting the phone, you can try to follow this excellent guide from AndroidCentral.

Remember, rooting the phone may result to hardware or software brick if not done correctly so we suggest that you tread lightly on this one.

Problem #4: Sprint Samsung Galaxy S5 unable to connect to mobile data and send MMS when not connected to Wi-Fi

I have called Sprint over 100 times, called Samsung 5 times and had 3 new S5’s sent to me and still the same problem! The Tech store see’s it but everyone else over the phone thinks I am crazy! I have tried everything, please help!

Problem:  When I leave my house (and Wi-Fi area) the phone will not post data, will not allow me to post or MMS a picture. When I turn on the Hotspot somewhere so I can connect my laptop the hotspot comes on but will not allow any data to transmit and within about a minute without fail the screen comes up with “turning on Wi-Fi will disable hotspot”. I know that lol, but it does it without prompt.

Any ideas?

Thanks. — Christopher

Solution: Hi Christopher. Have you checked with Sprint if the phone’s APN settings are correct? This is important as APN settings determine whether or not your phone is talking to your service providers network properly to access services like data and sending and receiving of SMS and MMS. The root of the issue should only either be network- or account-related one as you said this has been your third S5 at this time.

Should you want to check the APN values of your phone, kindly use the information below:

 

Sprint Samsung Galaxy S5 APN Settings

Name: Sprint

APN: cinet.spcs

Proxy: blank

Username: blank

Password: blank

Server: blank

MMSC: https://mms.sprintpcs.com/servlets/mms

MMS Proxy: 68.28.31.7 6

MMS Port: 80

MMC: 234

MNC: 15

Authentication type: not set

APN Type: internet + mms

APN Protocol: IPv4

APN enable/disable: blank

Problem #5: Samsung Galaxy S5 takes a long time to send MMS

Hello. I’ve been having my S5 since summer 2014. I never had problems with it except for couple automatic restarts which was fine to me.

At the beginning of this month I had a software update and now there are problems.

the battery is dying faster. What bothers me more is the fact that my MMS  won’t send. The SMS works fine. I try five times with MMS and it won’t send. Today I tried to test it by sending to my sister. I send it at 4:45. It kept saying “sending.” Finally at 5:45 she received it.  — Mary

Solution: Hi Mary. Sometimes, network congestion can delay messages (SMS and MMS) indefinitely depending on the amount of traffic your network is handling. Such situations are often perceived by users as delays in both sending and receiving of messages. Please talk to your service provider about the issue first to determine if there’s an on-going network maintenance affecting your area. If your sister did receive your MMS after an hour of delay, that means that your device’s settings are all good.

Problem #6: Samsung Galaxy S5 Go SMS Pro issue

I wonder if you could help me.

I have recently started to get an error message on my phone which states unexpected error please click here to help us fix the problem.

If I click on this message it brings up a box stating that it is an SMS error report please send us an email to help us fix the problem.

If I click on send email it won’t send as the file is too big.

I use Go SMS Pro to send messages and this is where the email is trying to be sent to.

Can you help?

Thanks– Steven

Solution: Hi Steven. Since you are using a third party application in sending SMS, the issue might only be coming from Go SMS. We suggest that you delete the cache and data of Go SMS Pro app to see how it goes after that. Remember, deleting the app’s data may also delete your contacts or message log so try to have a back up of those before proceeding.

If that won’t resolve the problem, you want to contact the developer of Go SMS Pro so they can assist you.

Problem #7:  Hangout issue on AT&T Samsung Galaxy S5

Hi. Hopefully you can help. This is an ongoing problem since last March and I still haven’t found a resolution. I switched from an iPhone to a Samsung Galaxy 5 last March. I love the Galaxy but my problem is that I don’t get all my text messages.

I have disabled iMessaging on iTunes and have asked everyone I know to change the setting on their phone to “send as SMS as iMessage not available.”

I do a group text with my 5 siblings and it was constantly splitting the texts….some would get it as a.group message, some were split off into another text group, and all kinds of other craziness.

Finally, I was able to switch to Hangout and have relatively love issues until recently. Now randomly I will text someone new and they will either not get the text or get it, respond and I don’t get the message. I have tried changing settings to no avail.

AT&T is my carrier if that helps.

Any thoughts?

Thanks. — Vicki

Solution: Hi Vicki. We do encounter request for assistance regarding Hangouts but they are NOT similar to what you have. That leads us to believe that yours might be an isolated case. What you can do first is to clear the cache Hangouts app, then proceed to deleting its data (this will delete message logs and contacts) if nothing works. Make sure to observe how the app behaves for a few days after deleting its data.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Samsung Galaxy S5 SD, MicroSD Card Problems [Part 2]

Welcome to the second installment of our Solutions for Samsung Galaxy S5 SD, MicroSD Card Problems troubleshooting series. The SD card problems covered in this post range from the usual “corrupted” scenario to questions why files are not showing.

S5 and SD

We expect to hear more from you in the near future. Should you wish to contact us for any Android-related issue, please use our email below. We only publish our solutions so please do not expect to receive direct email feedback from us.

 

Problem #1: How to restore data from corrupted SD card used on Samsung Galaxy S5

Hi. A magnetic button on my wallet (I assume) broke the camera lens of my Galaxy S5 with Lollipop, while in my pocket. At the same time my SD card in the phone became inaccessible, so probably some connection error etc corrupted the card. The phone was repaired in official repair shop, but the card remains inaccessible to the phone. Other cards work without problems, but not the one that has photos of four months, not backed up anywhere. (Yes, I know, I’m an idiot).

Phone tries to enable the card after inserting it, but in second or two states “Card is ready to be removed” without the card removal action started. Those words are my translation from Finnish user interface, so not necessary exactly the same in English user interface.

When inserted with USB-adapter in my laptop, on USB 2.0 connector the card is not recognized at all, when inserted into USB 3 connector an inaccessible drive letter will exist.

For things not to be too easy, the card is encrypted due to corporate policy with phone’s own encryption.

So is there any way to restore the data from that corrupted MicroSD? Br. — Janne

Solution: Hi Janne. The answer to your question depends on the current state of the SD card itself. Based on your problem description though, it appears that your computer is still detecting the storage device although it seemed unable to read it or access its contents, probably because of the encryption in it.

Technically, it is possible to hack into an Android encrypted SD card as long it’s not physically damaged and a computer can still recognize it. That implies using powerful third party file recovery techniques that are hard to come by nowadays. This also means using a powerful computer to break the encryption in the first place, assuming you have the software to do it. Because of the huge processing power it takes to do the job, there are simply no Android apps that you can use to decrypt the card on a mobile.

If you want to give it a try though, you can check out these two links below for more information:

See related article on other solutions for Samsung Galaxy S5 SD, MicroSD card problems.

We have not tested these products ourselves so we cannot say with certainty if they will work towards resolution. These suggestions are provided to give you a point from where to start only. Let us know if you encounter any problems with them so we can update this post accordingly.

Problem #2: Why does some apps are getting stored in Samsung Galaxy S5 internal memory instead of in the SD card

First, thank you for your service to the community. I love reading about troubleshooting problems and discovering new apps.

My reason for emailing is this…I try to keep all of my apps saved on my SD card when possible. I could be wrong, but it feels like the phone runs better (in theory) if it doesn’t have as many apps using the internal storage. The problem is that every time an app that is saved on my SD card is updated, it gets saved in the internal storage again. Sometimes the app will even be removed from my organizational folder system and placed in a random spot on my “apps” window or even worse on my home screen. Where the newly updated app gets placed seems to be totally random. I have to (my OCD talking) regularly go to Settings>Application manager>SD card, and physically move any apps that have been recently updated BACK over to the SD card. Do you know of any way I can fix that so that when apps get updated, they go back to the location they were prior to the update?

On a side note, I’ve also been one of the thousands of people who have had to get used to the “Apparently contacts has stopped” message. I’ve tried everything that has been suggested so far on the site to no avail. It’s far less intrusive than the other problems, so I have just learned to ignore it.

Thanks in advance for your help.Baron

Solution: Hi Baron. Some apps are designed to be stored in the phone’s internal memory only for security and stability reasons. Email apps for example are usually locked to the phone’s memory instead of being installed in a secondary storage device to make it harder for snooping third party apps to compromise your contacts and messages. Other developers would also prefer to use internal memory for their apps to prevent problems and faster loading time. Unless you root your phone at this time, there’s really nothing much that you can do about this.

Regarding the “Apparently contacts has stopped” message, the best way to resolve it is to delete the contact app’s data. Please see previously posted article on this particular issue here.

Problem #3: Samsung Galaxy S5 showing “storage space running out” error

Hi there. So I just upgraded to Lollipop the other day and now I am getting the “storage space running out” notification that is starting to impact the performance of the phone (emails not downloading, some apps not working, etc.). This was not an issue prior to the update and I am starting to get frustrated with it. Outside of this I am not having any of the other known issues with Lollipop and in doing some research online can’t seem to find a fix. I store all of my pictures and videos on the SD card and don’t have any music on the device so I am not sure why the few apps I have would take up the entire 16GB of disk space. Please let me know if you can recommend any fixes for me.

Thanks. — Adam

Solution: Hi Adam. If you are experiencing slow performance problems, make sure that the phone’s internal storage is not near capacity.

If there’s enough empty space (about 500 MB), make sure to clear the phone’s cache partition.

For a complete list of standard troubleshooting solutions for an S5, please visit this tutorial page.

Problem #4: Samsung Galaxy can’t copy files from internal storage to SD card

Hello guys. I can’t copy my music or any file from internal memory to SD card, what I can do? With respect. — Duduia

Solution: Hi Duduia. Please give us more information so we can help you resolve this problem. Kindly fill in these questions in your next email:

  • What error message are you getting when transferring music files to the SD card?
  • Do you have more than enough space to the destination storage device?

Problem #5: Samsung Galaxy S5 not detecting the SD card

Hello. I have got a problem with my Samsung Galaxy S5. I have got an SD card in it but nothing happens. It doesn’t show that there is a SD card in my Samsung. Can you can help me out? — Bodhy

Solution: Hi Bodhy. Does the phone detects other SD cards? Does the SD card itself work when inserted to another smartphone, tablet or computer? Any answer to these questions should give you a good point where to start the troubleshooting. If this is the first time that you have inserted this SD card in your S5, try to format it in your computer first then re-insert if again to the S5. if that won’t work, that SD card may not be working properly.

Problem #6: Samsung Galaxy S5 showing “SD card is blank or has unsupported files” error

Hi. My Samsung S5 says “SD card is blank or has unsupported files”, after I installed a 128GB SD card. — Said

Solution: Hi Said. Make sure that the SD card is formatted using your S5 first before attempting to use it. If this SD card has worked before in this phone though, it may have become corrupted for some reason so your best bet is to try to insert it to another device to see if still works.

 

And a comment from one of our readers from the previous related post:

Don’t you guys think it is a bit weird after owning a Galaxy S5 for about 1 year, it never had a problem with the SD card and now suddenly, the day after the LOLLIPOP UPDATE the port/card/pins stopped working? This is a problem for a lot of users and it is due to LOLLIPOP update guys. Please try to give us reasonable advice instead of telling us to change our SD ports or SD cards and throw money away! Thanks. — Manu

 

Hi Manu. It’s really unfortunate that Lollipop’s reputation has not improved much even after several months of its initial release. And sadly, end users like us cannot do much about it. We create this blog to help users become aware of troubleshooting steps that they can do on their end. If what you mean by “reasonable advice” is to change Lollipop’s codes or change how it works, that’s unfortunately out of our scope of support. Those things are best resolved by Google, developers and hardware maker’s technical team. We appreciate your view though. Rest assured that we will try to do our best to give additional applicable solutions for Samsung Galaxy S5 SD, MicroSD card problems in our next posts.

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Freezing, Lag, Slow Performance Problems on Samsung Galaxy S5 [Part 1]

S5 beach

This new troubleshooter series is aimed to address a common, persistent issue many Samsung Galaxy S5 owners are experiencing. As the title suggests, we want to group together issues with common symptoms like freezing, slow performance or lag so it will be easier for our readers who are seeking solutions to find appropriate answers.

If you will continue to read below, you will most likely notice that our suggested solutions are more or less the same. That’s due to the fact that 95% of problems showing indicators mentioned in this post have underlying software causes and most software problems can best be resolved by doing the standard Android solutions like:

These solutions can be done across all spectrum of Android devices so they have been proven effective across the years.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: Screen freezes when trying to turn on Private Mode in Samsung Galaxy S5

Hello! Glad I found this website!

I’m having trouble with my Galaxy S5. It’s a wonderful phone but Private Mode seems to be stuck. Every time I try to turn private mode on, the screen freezes until I push the back button. I’ve tried deleting all my downloaded apps, with no luck.  I’m trying to avoid a factory reset because I don’t want to lose the pictures that are saved under private mode. It is being locked by a finger print scan and likewise anything to do with aces sing the finger print option is followed by an error message. Any ideas? Thanks. — Matt

Solution: Hi Matt. Private mode is a built-in feature in your S5 which means that if it’s not working right, you only have two things to try:

  • Delete the phone’s cache partition
  • Perform a factory reset

Clearing the phone’s cache will most like resolve the issue because the problem manifests itself by freezing the phone. Most freezing problems due to apps are fixed by deleting the system cache. And since the problem is software in nature, there’s no other solutions than these two.

Problem #2: Samsung Galaxy S5 freezes and restarts when trying to connect to another Wi-Fi network

Hi. I’m not sure if I’m the only one experiencing this problem but my S5 resets every time I change Wi-Fi networks. I always leave my Wi-Fi on so that it auto connects to my work and home Wi-Fi but when I go home or come to work it connects and within 5 minutes freezes and restarts the phone. This is really annoying as now if I leave the office it resets and when I come back from lunch or a meeting resets again making me lose all my notes and unsaved data.

Thanks in advance. — Dexter

Solutions: Hi Dexter. Your phone’s firmware may be corrupted due to a third party app or an update. Kindly boot up the phone in Safe Mode first and observe how the Wi-Fi function works. If it’s ok while in diagnostic mode (safe mode), that’s a good indication that a third party app may be to blame. Start removing recently installed apps until you rule out the root cause.

However, if Safe mode yields nothing, continue to deleting the phone’s system cache and eventually to a factory reset.

In case this phone is rooter, try to revert it to its stock ROM state and observe.

Problem #3: Samsung Galaxy S5 freezes when trying to answer a call

Whenever I receive a phone call I have the swipe to answer method on I push down on the screen to swipe it on the phone and everything just freezes. After it unfreezes I call them back and they say that I answered the phone call but my phone never showed that it was answered and then hung up on them for no reason. This has happened numerous times and is VERY annoying. Please email me back with a solution. — Josh

Solution: Hi Josh. Just like in the two previous problems, yours is caused by a faulty firmware so the ideal solution would be to do a factory reset right away. However, before doing so, we don’t think it will hurt if you can delete the cache and data of your phone dialer app. Keep in mind that deleting the dialer’s data will erase your text messages and call logs so try to back them up first.

A good app to help you create a copy of everything in your phone is Helium – App Sync and Backup.

Problem #4: Google Maps keeps on crashing and freezing on Samsung Galaxy S5 | Power Saving mode cannot be enabled in Samsung Galaxy S5

Hello. I’ve had my phone now for about 4-5 months. It was working wonderfully with no issues until now. I can no longer turn on the regular Power Save Mode, when I tap on the icon it reads that I must turn on at least one function. I don’t know what that means and that message never had popped up before.

I am also having issues with my Google Maps app now as well. It crashes and sometimes can’t find the location. While using the directions it freezes and the cursor will no longer move, which is incredibly frustrating when you don’t know where you are.

These issues are incredibly frustrating to me because everything was going SO WELL with this phone until now. I truly love the phone but I can’t with these glitches anymore. I really hope you can help! Thanks. —  Melissa

Solution: Hi Melissa. There are three sections under Power Saving Mode menu and one of them says Restrict performance option.  This means that you must have at least one relevant function disabled in order to allow Power Saving mode to run. Under Restrict performance option, you have choices what functions to turn off to save power:

  • CPU performance
  • Screen output
  • Turn off touch key light
  • Turn off GPS

If all of them are enabled while trying to turn on Power Saving mode, that’s the reason why your phone doesn’t allow it to run. We recommend that you turn off any of them first then try again.

87 (1)

For your Google Maps issue, we suggest that you delete it’s cache and data and make sure that it’s fully updated. This app is a solid one, with few minor bugs every now and then across all devices so your issue may either be caused by a third party app or by a corrupt app cache or system files. If deleting the app’s cache and data won’t work, please perform a factory reset.

Problem #5: Third party Music Player freezes/skips tracks when playing songs

Hi Guys. Love the site, it helped solve my unresponsive touchscreen problem. My issue is when using the Music Player (Not Google Play) it has a tendency to jump and freeze when playing songs. I downloaded a third party music app and it’s done the same thing albeit less. It’s not the songs themselves because when the phone is connected to my Bluetooth speaker there is no problem. It’s really annoying!

Thank You. —  Courtney

Solution: Hi Courtney. Kindly clear the cache and data of this particular music player and see how it goes afterwards. You can also re-install it if nothing happens after deleting app data.

If this problem happens after you updated your phone to Android Lollipop, this is most probably due to incompatibility issue with that app to Lollipop. Although Lollipop has been around for quite some time now, there are still many third party applications that are primarily designed to work with KitKat. If the issue persists after reinstallation, consider contacting the app developer for more support.

Problem #6: Samsung Galaxy turns off when disconnected from Wi-Fi | Samsung Galaxy S5 freezes when loading apps

Hi. I have a question. My Galaxy S5 won’t stay powered on unless it’s connected to Wi-Fi. When I am not connected it only stays powered on for less than 5 minutes and freezes when I open apps (Facebook, IG, and even my Gallery). I have done a factory reset and nothing changed. My phone cover is the S View Flip Cover. Could that have something to do with this problem? Highly doubt it. Should I just take it and get a warranty exchange? — Flor

Solution: Hi Flor. Random reboots and freezes are some of the indicators that the phone is overheating. Now, overheating itself is also just a symptom of an underlying problem which may be software or hardware in nature. We suggest that you do a factory reset first and give the phone at least 24 hours before considering a replacement. After performing a factory reset, try to re-install only trusted third party apps to isolate if the issue is coming from an erroneous app.

Flip covers don’t cause freezing and random reboots to you can keep using what you have.

Problem #7: Internet connection freezes when Samsung Galaxy S5 switches from 3G to 4G and vice versa

Hi. My name is John I recently put my Verizon Wireless Samsung Galaxy S5 to Straight Talk and now every time my service switches from 3G to 4G or 4G to 3G, internet connection freezes up and have to turn off mobile data and back works fine until it does it again it’s annoying and no one has solution. — John

Solution: Hi John. Please follow the suggested solutions for Flor above and contact your service provider for replacement if nothing on your end works.

Problem #8: Samsung Galaxy S5 freezes, will not place calls after an Android update

Dear Sirs. My phone is behaving erratically after the latest update at the weekend.

The phone freezes, will not unlock, I cannot phone. These are examples of problems. Eventually I am able to turn off the phone and turn it back on to make it work.

I have spoken to Vodafone and carried out their instructions which is (under networks) to log on to another network and then log back onto Vodafone, then hold down the volume button at the same time holding down the on/off button for 15 mins. Turn on phone after a month minute.

These instructions do not work. My wife has the same problem. Regards. — Andrew

Solution: Hi Andrew. Even months after Android Lollipop had been made widely available for millions of Android users around the world, we are yet to pinpoint the exact reason for every problem. That’s no mean feat for us, any Android technician, or even Google and manufacturers considering a wide array of variables that may be affecting a particular model. The good news though is that the easy, standard software solutions appear to be effective in majority of cases. Basically, what you need to do is try which of these three solutions can effectively resolve the issues:

  • Wiping the phone’s cache partition
  • Booting the phone in Safe Mode
  • Revering the phone to its stock state via Factory reset

Kindly do the solutions in this order and let us know if any of them resolves your issue so we can update our posts that may be helpful for other users in the future as well.

Problem #9: Samsung Galaxy S5 unable to delete messages/freezes when getting text message

My phone won’t let me delete messages from 2 of my contacts. Everytime I get a message from one of these contacts it freezes my whole phone and it takes about 5 minutes for the message to appear. I know it’s probably because I have so many messages from these 2 contacts but when I go to delete them it freezes and then says “messaging isn’t responding do you want to close it” and it won’t do anything. Please help. — Megan

Solution: Hi Megan. Please delete your messaging app’s cache and data. This applies whether or not you are using the stock messaging application or a third party one. Keep in mind that deleting a messaging app’s data will erase your message logs and may be contacts so make sure you have you have a back up of those first.

Problem #10: Samsung Galaxy S5 freezes when using Verizon Message+ app

Hi. While looking for a fix to my problem I came across your website, not seeing anyone else having this issue, I hope you can help. 

So my issue is that I really like Verizon Message+ but whenever I set it as my default message application or even try to use it at all, my phone starts acting all wonky, freezes, changes screens and won’t let me actually interact with anything, I can’t use the back, home or tabs buttons and I have to hit the power button several times for it to respond, it’ll go to my “lock” menu without actually being locked, but not let me do anything on screen and will change backgrounds in the lock screen, tell me I have 300+ unread messages, completely black my screen and I’ll only get like a blip of a second to hit cancel or back on the app itself when it pops up for that millisecond. 

I’m not sure why and don’t see anyone else with this problem, to stop it I have to either take my battery out or keep holding and re-holding my power till I can power off, and when powered on immediately switch back to Samsung messages as my default and close messages+ which is for some reason still in my active tabs.

Any ideas, suggestions, tips or fixes would be greatly appreciated. — Brad

Solution: Hi Brad. Just like the previous related problems in this post, kindly erase the phone’s app and cache first, then perform a factory reset if that won’t work.

Verizon’s Messaging app do have some minor bugs when it was first introduced to some non-Samsung devices before but there were unlike what you have so we believe this may be an isolated problem. A factory reset will surely resolve the issue.

Problem #11: Unable to turn off Car Mode in Samsung Galaxy S5 after an Android update

Car mode was working fine for calls on my Galaxy S5 until the latest updates. Now it still works but the only way to shut it down is to restart the phone.  Otherwise the screen freezes with car mode and no way to get back to home screen. — Kathy

Solution: Hi Kathy. Please check if Car mode app runs the latest version. We know you just updated the phone but that’s probably for your operating system and not for this particular app. If car mode is up-to-date, you can delete the phone’s cache partition and reconfigure the app.

Problem #12: Samsung Galaxy S5 takes a long time to load an email

Dearest TDG. My Samsung Galaxy 5 has humbled me in a less than envious fashion….in fact, I am finally contemplating the switch to the big A. 

My email function has slowed to the point where I am unable to function effectively to pull email effectively from my device.

  1. Email can take literally up to one minute after tapping the email to read
  2. In many instances the email will freeze. When hitting the Active Applications button, I can see my CPU for the email function alone flexing between 0% and over 20% at times (with the END icon turning RED when CPU processing goes over 10%. My RAM status is typically around 1.2 to 1.5GB out of 1.81 GB
  3. I literally have NO ability to search my email by key word. I have tested this function. The last test took approximately 10 minutes.

 I am running four email accounts, including an exchange server account, and then three AOL/Yahoo accounts. 

 STEPS taken:

  1. Have reduced the amount of email to TWO WEEKS retention. Note the old Blackberry was able to retain 2 months. My windows phone effectively retained a month.
  2. I consistently clear the cache and / or reboot my phone.
  3. I have cleared memory by moving files onto SIM card.

 I am at a loss as to next steps other than to finally give in to the dreaded FRUIT SUPPLIER…..any help / guidance you can provide? Signed. — Dejected Hector

Solution:  Hi Hector. If the issue started appearing after you updated to Lollipop, the process may have corrupted some settings in your email app. However, if this issue comes out of the blue, your best course of action would be follow the same set of solutions we have provided for Andrew above.

Also, if you are using a third party email app, there’s a chance of compatibility issue with Lollipop so you may contact the app’s developer for support. Re-installation almost always work for many email issues in the past so you may want to try that as well.

Problem #13: Samsung Galaxy S5 lag issue when typing a text message | keyboard issue

Hi Droid Guy. I’ve looked all over your website for tips on how to fix my issue, but haven’t found one yet that fits my problems.  I have a Samsung Galaxy S5 with AT&T. I recently updated my phone back in February. The problems I noticed right away were with battery life draining fast, apps not working and texting. I contacted AT&T and one of their reps went through the various known fixes and since then, my battery life issue has gotten slightly better.

My text messaging problems are the biggest issue and the rep was unable to fix this. Whenever I am sending a text or responding to a text, there is a huge lag time with typing and the letters showing up on the screen. It’s almost like the screen/keyboard/phone freeze up. Once it finally ‘catches up’, it will typically add duplicate words that I only typed once. Then when I try to hit the backspace/delete button, the phone freezes and will not respond for several seconds (promise, I’m not being impatient….it never did this before I updated).  Then there is a long delay after I hit the send button for the message to actually show up in the message thread above.

I am also having problems when I receive a text from someone else. Half the time, I will not get a notification sound that I received a text/response (this happens when the phone is ‘awake’ –screen on and ‘asleep’-screen black). The other problem is that, if I do receive a notification I received a text from someone, there is a long delay of when it will actually show up (this happens when I am in my messaging app and when I am using any other app or program). I have tried numerous times to restart the phone, but this hasn’t helped.  I’ve searched all over your website and others to find a solution and haven’t found one that states the issues I’m having. 

Since I text more than anything else on my phone, these issues are really causing me headaches. Can you provide me with any advice on how to fix my messaging problems? I would appreciate any help you can give me.

Thank you — Jennifer

Solution: Hi Jennifer. You may seem to have an entirely different problem but the fact is, it still boils down to a firmware issue so the solution that we will suggest should still be the same as above. The delay in receiving a text message may not be network-related but may be caused by the erroneous messaging app. The same is true for the delay when typing your message. What you want to do first is to try to re-install the messaging app (if it’s third party) or delete the app’s cache and data (if it’s the stock messaging app from Samsung).

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

How To Fix Camera, Screen Rotation Problems on Samsung Galaxy S5 [Part 1]

More camera-related questions have surfaced after Android Lollipop was rolled out several months ago so this post is dedicated to helping our readers having this problem. Below are some of the issues that are commonly happening in S5s around the world. We expect to add more posts about this topic so keep watching for more!

S5 camera

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: Gift Samsung Galaxy S5 has 5MP camera instead of 16MP and won’t read SIM cards

Hi. I got given a Samsung Galaxy S5. I am not sure if it is fake or not the only difference I can spot is that it has a 5MP camera not the 16MP. It also will not read the SIM card or any SIM card. It connects to Wi-Fi and can use the Internet.

 Thank you. — Candice

Solution: Hi Candice. A genuine Samsung Galaxy S5 sports a 16MP rear camera and a 2MP front-facing camera so the device you have may be a well-built knockoff. Below are some of the things that you can do to check further is your device is not the real deal:

  • Check if a fingerprint scanner on the Home button or a the Heart Rate Monitor below the LED flash are present. Fake S5 phones do not have these expensive sensors.
  • Check how photos your phone’s camera fares with a genuine S5. We notice that some fake S5s have missing camera features as well like the built-in real-time HDR or Selective Focus.
  • Some pre-installed Samsung apps that include ChatOn, S Health, SideSync 3.0, Samsung Content Viewer, or S Health may be missing. This is true despite the fact that your phone may still have the Google Play Store app.
  • Verify if some of the unique features of an S5 like Smart Stay or other smart features are present. If they are missing, then you have a fake one.

Problem #2: Samsung Galaxy S5 showing “camera failed” error after an update

Hi. I hope you can help me. I recently purchased my S5 and it has been running fine up until recently. When on browser sometimes I cannot scroll down so I have to delete all open applications and then go back on browser. It has also been lagging when making a call as it starts ringing before showing on screen.

However, after doing a few updates a couple of days ago…now my camera keeps saying ‘camera failed’.

I have restarted my phone, cleared cache, etc with force stop, checked in Safe Mode if it may be a corrupt app update or any app itself if the camera works in safe mode but still nothing. I did use 360 boost and a trojan was detected which was disabled apparently by this 360 app.

From what I have read on your page I only have one more option to see if the camera will work which is the factory reset but could you please tell me how to save all my messages somehow somewhere with my phone so I can access and put everything back on my phone as before? I don’t mind reinstalling the apps but I would just like to know how to restore my phones messages, contacts, bookmarks, calendar and ( if possible ) logs before I try this as a last option. Can all this be restored once I log into my Google account? If so how can I save everything as it is now first? I don’t know my Samsung account details. I hope you can help me. Thank you very much for taking the time to read and reply. Hope you hear from you soon. — Kiran

Hi mate. I’m having problems with my S5. My camera won’t work and the battery life has recently got very bad.

It all started to happen after I recently  updated it.

I tried to backup all my music and apps to my computer, because i was going to factory reset the whole thing to see if that helps, but when i went to do that it started to upload everything then it stopped and said something about my processor and it can’t send anymore. Also I tried to transfer all my music to SD card but it only transfer about 90 songs then stops.

So what do you think i need to do to get everything backed up? Can the processer on my phone be damaged/can it be fixed if so? And also how do you know if your phone is rooted or not rooted? Would it help my s5 if i had it rooted? — Thomas

Solution: Kiran, we suggest that you proceed with your plan to perform a factory reset. This will not only erase any remaining malware in your phone but will also ensure that you have a clean version of Android afterwards. Be careful when installing apps afterwards though. Doing a factory reset is useless if you will re-install the same exact apps in your phone. Make sure that you only install trusted third party apps.

Now, if you want to keep personal data and messages before doing a hard reset, you can try using Helium – App Sync and Backup. This is a third party app that we are acquainted with and is known to work flawlessly but it’s up to if you want to dig deeper to see if it suits you. We know that it can store messages but you may have to tweak some settings and use the Helium Messenger app temporarily to keep them. We don’t endorse this product so use it at your own risk. It does have a solid rating in Google Play Store and one of  our members in TheDroidGuy has used it without any issues.

One of the reviews from the Play Store has this to say about how to keep messages:

“Worked well. I needed Helium to restore data after performing a factory reset. Helium didn’t restore a few apps, but they didn’t have any special data, so not a big deal. It also didn’t restore any of my voicemail messages, which was an unpleasant surprise. Helium initially didn’t restore text messages, apparently because I restored across Android versions. Then, I found the tip to temporarily change the restore settings to use Helium’s messenger. Suggestion: change the Helium Messenger warning to say “Temporarily switch to Helium Messenger to restore messages correctly” (Dave Buehmann).

Keep us updated if this works so we can help other users who may encounter the same situation in the future.

Thomas, try using Samsung Kies first in creating a copy of your files to your computer to see how it goes. If that won’t work, you can also utilize apps that provides cloud services like Dropbox. Most of these cloud-based apps are not free though so you need to invest in them to ensure you won’t lose your files. You can also use Helium like Kiran’s case but the app may only give you a limited amount of storage space.

As regards the processor question, the answer depends on the error message you are getting. Keep in mind that if there’s a problem with a smartphone’s processor, a device may randomly reboots on its own or may fail to do even the most basic task. Try calling Samsung or the relevant party and consider getting a replacement instead to ensure that you have a good working device.

Problem #3: Samsung Galaxy S5 freezes when trying to take a picture using stock camera

Dear All. From yesterday, I have a problem with my phone (Samsung S5). Apparently this problem is linked to camera of the device. Almost after every attempt to make a photo, the phone becomes frozen. Kind regards. — Emin

Hi. I’m using Samsung Galaxy S5. Recently I have a problem. When I tap on the Camera app, it will show black screen. Need to power off the phone and on it again, then camera app can be used for a while and will back to black screen again. I did go online and search as some said is camera bug and some said is other problem. I did try clear data and clear cache but never solve the problem. I also called up technical support hotline also never solve it too. May I know is there any solution for it? Thank you. — Shan

Solution: Emin, we suggest that you do what Shan had tried initially, that is, to clear the camera app’s cache and data. Just like any other app problem, most camera app issues can be fixed by erasing it’s cache and data. You can also delete the cache partition of the phone to ensure that all other apps that may be affecting camera app’s function are okay.

Shan, performing a factory reset is actually a necessary troubleshooting step that you have go through to isolate the issue. Alternatively, try to boot up the phone in Safe Mode and see how the camera works when third party apps are disabled. Any of them may be to blame. It’ s a known fact that some third party camera apps can hog resources and skew the stock app’s function.

Problem #4: Samsung Galaxy S5 camera lags and slow in opening photos

Hello. I have had my S5 since early last year and it has been a champ until I updated to Lollipop in March. My provider is Verizon. Since the update I have noticed the following glitches:

  • I get popups that say “Unfortunately contacts has stopped” and “Unfortunately Touch Wiz home has stopped.” There was another one that I can’t recall at the moment and the “contacts” popup occurs multiple times daily. They popup randomly when I am using various apps or features of the phone. There does not seem to be a problem with either contacts or TouchWiz that I have noticed.
  • My incoming call ringtone volume raises and lowers on incoming calls. Basically it gets loud and then goes silent and repeats. I cannot find any setting in the phone to change this although I believe there was a setting for this prior to Lollipop.
  • There is also VERY slow performance for some features like accessing photos from the camera. For example, I take a picture and there is a thumbnail of the picture in the bottom corner of the camera screen.  I touch the thumbnail to open it and the phone kind of freezes for a few seconds and then the photo opens. Also, the camera is VERY slow on focusing and taking pictures in many different lighting settings.

I have seen your prior posts regarding the image stabilization setting but my phone does not seem to have that setting for the camera. It does have it for the video camera though and it is off. I have wiped the cache a couple times. I have cleared the cache in the app. I tapped the camera lightly on a counter and the camera worked flawlessly for a few pictures but then slowed down again.  The reason I tapped it is because some random person told me he was having the same issue with his S5 and when he, for no particular reason other than frustration, slammed it on a counter the camera started working again.  Problem with the shutter?  I would prefer not to do a factory reset but do I have any other option? — Mike

Solution: Hi Mike. We have decided to publish your letter under this post because it appears that the main problem has something to do with the camera function. Another reason is that the first two issues can only be resolved by doing a factory reset, which in turn, can be a fix for your camera app trouble. Updating to Lollipop is a major operating system overhaul and has apparently become not as smooth as what Google was hoping for. A lot of many different issues have emerged owing to a lot of factors involved.  There are only two things that you can do to try to resolve the problem:

Owing to the nature of the problem which is software, restoring the phone to its original settings is the main key here.

Problem #5: How to fix “Server error occurred. Restart camera” error on Samsung Galaxy S5

When I open up my camera app I get a message saying “Server error occurred. Restart camera”. What can I do to fix this? I can’t take no pictures at all. This phone is a Samsung galaxy S5. — Dee

Solution: Hi Dee. This error is a generic one, meaning any Samsung device shows this message when it’s camera app fails to load properly. Here are the things that you can do to fix it:

  • Do a soft reset. Turn off the phone completely and remove the battery for at least 30 seconds. After that, restart the phone and try the camera app again.
  • Clear the camera app’s cache and data.
  • Clear the phone’s cache partition.
  • Boot up the phone in Safe Mode to verify is third party apps may be causing the problem.
  • Try using a different SD card.
  • Perform a factory reset.

Problem #6: How to fix Samsung Galaxy S5 camera rotation problem

Him his. . Just wanted to let you know that I am having the same problem that Mike (another user, not the Mike mentioned above) has about screen rotation. Since the newest update on my phone, my phone screen does not rotate either just as he said of his system. The rotation app is ON,  but no matter what system you are using- text, email, Internet, camera rotation does not work. 

I’m going to go back to the factory reset and this is not the only issue I have  encountered with the latest update.  Others include:

  • an alert when using your car’s Bluetooth that sends message out saying “I am driving now. I will call back you when I get home.” I could not turn it off nor could the Verizon rep.
  • And texting that skips spaces on its own…a couple irritating new features.

I’m beginning to hate this phone again…and I was forced “by phone”  to UPDATE.  I ignored the suggestion till the phone shut  itself off and forced thru the updates. Sometimes, tech updates suck!!

Any suggestions you could make would be helpful. Thanks — Terri

Solution: Hi Terri. Just like the folks above, please try to clear the camera app’s cache and data first before doing a factory reset.

Doing a factory reset will erase the settings and configuration in your apps including the one for your Car Mode. We think that the error “I am driving now. I will call back you when I get home.” may be coming from your Car Mode app so performing a factory reset will also eliminate that nuisance. The problem with your messaging app skipping spaces may also be fixed by it so needless to say, factory reset can potentially cure all the ills in your phone right now.

Problem #7: How to use default Gallery app instead of Camera Roll when sending photos

Dear Sir/Madam. I would like to get rid of my camera roll and make Gallery my Default. For some reason it changed overnight. If I send pictures to Facebook, I get camera roll and not my Gallery where the pictures are. I looked everywhere  for help and I can’t find anything on this topic.  Please help because it’s very frustrating!!!  Regards. — Steff

Solution: Hi Steff. The most recent feature of the Gallery app forces a user to how you describe the problem. It’s a design change which we cannot undo at this time. However, if you don’t like the updated Gallery app features when sending photos, try to uninstall the updates of this app. Here’s how:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to Applications section.
  • Swipe to the left to go to All tab.
  • Find Gallery app and tap it.
  • Tap UNINSTALL UPDATE button.

Problem #8: Selective focus camera mode not working properly after updating Samsung Galaxy S5 to Lollipop

Hello there, I’m Albert. I have just recently bought a Galaxy S5 and the main reason why I chose this phone over others was due to the camera and it’s features and in particular the Selective Focus mode. I want to make it very clear that I do know how to use the selective focus mode on the S5 and had done so a thousand times while my phone was running the KitKat firmware, but as soon as I updated to the Lollipop firmware my camera has become increasingly frustrating. My selective focus mode does NOT work. Everytime I focus in on an object and take the picture I get an error and I have attached 3 pictures, the first one is of the error message that I get and the second and third one are of the pictures I took using the selective focus without focusing in on anything so basically whenever I try and focus on something and I want to make it clear that when I say focus I do not mean zooming in, I mean just focus the camera on an object/person and I try to use the selective focus mode it gives me an error every single time but if I do not focus and just take the picture using the selective focus it does work but then it does not blur out anything and even if it does it blurs random things. I am literally begging you guys at the DroidGuy to please address my problem and give me a solution. I’m a really big tech geek and I love taking pictures and this glitch in the lollipop update has been a real big pain for me especially after shelling out a lot of money. Thank you. — Albert

Solution: Hi Albert. It must be tough to be in your situation but we do know that Selective Focus feature does not always work as expected. Even us here in the DroidGuy find the feature a bit tricky to use. In shooting under this mode, kindly consider these factors to give yourself a higher chance of success:

  • Ensure that the subject is clearly distinguishable from the background.
  • The subject must be less than 1.5 feet from the device. We tried to capture our subject beyond this limit and we consistently got the unsuccessful message.
  • Plain walls as background do not always work compared to backgrounds with some objects in it.
  • The foreground subject must be still.

We don’t think this is a camera app issue but you can always try to delete the cache and data of the said app to check if something changes.

Problem #9: How to enable  Review pics/videos feature in Samsung Galaxy S5

I purchased a Galaxy S5, model SM-G900WB from Bell Canada two weeks ago. It is running Android version 5.0 Lollipop (which I’m not impressed with).  Here are some of the problems I’ve been having with it since I purchased it that I am looking to resolve:

  • Even though I’ve unchecked all the applicable boxes, the notification LEDs continue to light up even though I don’t want them to.
  • I am unable to change my Call Barring settings because it asks for – but does not accept – my four digit PIN or any of the supposed “default” PINs I’ve found on-line
  • Is it possible to set the phone so it opens to a default group of my choice when I click on the Contacts icon?
  • When I take a photo with the “Review pics/video” feature enabled, the photo I’ve just taken remains on-screen forever; unlike in previous Android versions where you would see the photo for a few seconds before it automatically reverted to camera mode again. Is there a fix for this other than turning off the Review feature altogether?

I appreciate any assistance you might be able to provide. I looked through your site but couldn’t find answers to these issues. — Mchl

Solution: Hi Mchl. The new Lollipop update has been a source of both pleasure and annoyance ever since it was released.  You are not the first to report problems after updating to Lollipop so we understand where you are coming from. Anyway, for your first concern here, we suggest that you go to Settings>Applications>Application Manager> ALL apps>Messages and uncheck the notifications box there. While this only applies to notifications for text messages, you can do the same for any other app you don’t want to receive LED notifications from. We find this effective in killing the blue LED notification.

For your call barring issue, try to remove the SIM card from the phone first and restart the device before attempting a call again. If that doesn’t work, perform a factory reset.

The answer to your third question is no. We tried it on our end but there is no such option to pull up a particular group automatically when you load the app.

Lastly, the new Lollipop camera app does not offer another option to show a captured photo on the screen like the way it was shown in KitKat and Jelly Bean. You have to either turn “Review pics/videos” off or on.

 

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

How To Delete Galaxy S5 Browser Cache

Whether you are using the stock browser or a third party one when visiting the web on your mobile, it is important that you know how to delete the cache. But why? That’s a good question and this article will answer that.

Chrome Cache
A cache is designed to make web browsing experience as smooth as possible. Cache is a repository of information your browser has accumulated over time to expedite the general process of opening websites. Everytime a browser attempts to open a website, it collects relevant data and stores them in a dedicated storage space in your phone termed cache. Then once you try to reopen the same site next time, the browser searches the cache for the information it previously saved in order to pull up the website instead of fetching the needed information from a remote server. This significantly shortens the loading time of websites in general.
This process does not work successfully all the time though. Cache can sometimes get corrupted, which means that website developers may have failed to set their cache policies correctly, or may have failed to update their list of URLs to updated versions, rendering the list of URLs stored in phone outdated. Browser cache corruption is one of the most common reasons why a client, like your smartphone, appears to be having difficulty loading a page or website.
To counter this problem from happening, it is generally recommended that you delete your browser cache regularly as part of your maintenance routine. You may think your smartphone does not need maintenance but trust me, it does.
Now, if you haven’t tried tried this before, here are the things you must do how to delete Galaxy S5 browser cache.

How to delete the cache of stock Galaxy S5 browser

• Go to Apps.
• Tap Internet.
• Tap Menu.
• Tap Settings.
• Tap Privacy.
• Tap Delete personal data.
• Tap Cache and Cookies and site data.
• Tap Done.

How to delete the cache of Galaxy S5 Google Chrome browser

If you happen to be using Google Chrome, the steps are generally the same as above.
• Tap Google Chrome App.
• Tap the vertical three dotted line on the upper right portion.
• Go to Settings.
• Tap Privacy.
• Look for Clear Browsing Data on the bottom of the page and tap on it
• Check the information you would like to clear.

How to delete the cache of Galaxy S5 Mozilla Firefox browser

• Open Mozilla Firefox browser.
• Go to the Home screen.
• Look for History tab and tap it.
• Scroll down to the bottom and tap on Clear browsing history.
• Tap OK.

Firefox
Alternatively, you can also go to the menu by tapping the menu button on your phone.
• Once you are in the menu, go to Settings.
• Tap Privacy.
• Tap Clear now.
• Select the data you want to delete then tap Clear data.

Other third party browsers may have their set of steps how to delete their cache. Simply try to use Google if you want to know how to delete their cache.

That’s everything on how to delete Galaxy S5 browser cache! Let us know via email below if you want other tutorials published as well.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 won’t load recovery mode anymore

If your #GalaxyS5 won’t boot in normal mode or stuck in Samsung logo screen, you may find this post helpful.

recovery mode

These are the topics discussed below:

  1. Galaxy S5 cannot load to normal mode and stuck at Samsung logo sreen
  2. Galaxy S5 fails to power on after using it for some time
  3. Galaxy S5 won’t load recovery mode anymore
  4. Galaxy S5 keeps on rebooting randomly

If you have any #Android issues, please share them to us and we will do our best to address them. You can use the link provided at the bottom of the page to contact us.


 

Problem #1: Galaxy S5 cannot load to normal mode and stuck at Samsung logo sreen

Hello! My name is Ayma and i own a Samsung S5 which has been pretty good to me. A couple of days back my phone’s battery was pretty low (about 4 percent) and i pressed on the power button to turn off the screen and all of a sudden my phone started acting strange. It turned off and the kept turning on but only till when the Samsung logo would appear and then it would turn off again.

This kept happening so i took out the battery, waited a couple of minutes, and then when i tried turning on the phone after putting in the battery again the same problem persisted! I then decided to leave my phone as is so that the battery would drain out. However, once the battery drained it just wouldn’t charge again!

Whenever i plugged in my charger (i was charging with my laptop) to the phone the grey circle (the one that pops up right when a charger is plugged in) kept showing and then the screen would blank out again (it doesn’t go to the next phase of charging) and then this grey charging icon would come again and go. This would continue as long as my phone is connected to the charger.

I initially thought that it might be a charging port issue to i took it to a repair store where they confirmed my suspicions that it was not a charging port issue. So i think you guys might be the best hope of me fixing this phone! I have had it for 2 years, and i would really like to get it fixed. Thank you for your time and your help would be much appreciated.

Regards. — Ayma

Solution: Hi Ayma. As mentioned in our previous post before, a Lithium-based battery like the one on your S5 has an average lifespan of about 500 charging cycles. A complete battery charge cycle happens after depleting a battery then charging it again afterwards. If the phone has been with you for 2 years, you want to check first if the problem is due to a faulty battery.

You can do this by either getting a new battery and using it on your phone, or by inserting your battery to another S5.

If battery works fine, that’s the time that you want to do the standard troubleshooting that we usually recommend. These troubleshooting procedures are meant to verify if there is the issue is firmware- or app-related. If none of these procedures help, you can very well establish the fact that other hardware issues may be causing the trouble.

Problem #2: Galaxy S5 fails to power on after using it for some time

Hi, I’m hoping you might be able to help me. I received a Galaxy S5 a few weeks ago as a present and it has been pretty right going as far as problems have gone. My boyfriend told me to give the battery a complete draining and recharge, it was part way through that before it wanted to do a system update, and the battery died sometime doing that, we attempted a factory restart, and it seemed to work.

But shortly after the phone wouldn’t turn on, he thought it was a drained battery but eventually would get it on and the battery would be at 70% or so. Eventually, went and did the hold the power and volume down to restart, and then did another factory reset, and it has worked for just over a week.

However I was using it last night, and my bad I didn’t turn it off/didn’t plug it in, and when I went to check it this morning, again totally unresponsive, holding down various combinations of buttons didn’t work (not even Power + Volume Down), I then tried charging it at work all day and it’s still not responding to anything really.

In the next few days the boyfriend is going to get a pry tool and will try to fix it that way.

It was a gift from someone at Samsung who has now gone on medical leave, so I can’t even take it to a store to get it replaced or even worked on. And as far as I know I don’t even have a warranty.

Google seems to suggest this problem isn’t totally uncommon, but everything I’ve tried has only worked for a limited time before mucking up again.

Thanks for reading this ridiculous block of text. And I wrote this on my phone so please excuse any errors. — Grace

Solution: Hi Grace. You’re right. This problem is one of the usual issues shared by our readers and commonly reported by Android community. To be fair with Samsung, this issue also occurs in other devices so it’s more of general issue among all sorts of smartphones.

The thing is, an issue like this is not due to one factor only. There are many situations that can result to a problem like this. Your first task then is to isolate the cause first so proper solution can be applied.

Your case looks like a hardware issue though as you said that the phone won’t even boot in any other alternative modes (via hardware button combinations).

Just like our suggestion for Ayma, the problem may be with the battery only so make sure to try using another one first before you let your boyfriend pry the device open.

Our blog is limited to giving software troubleshooting solutions only so there’s little to nothing that we can provide in terms of diagnosing or fixing any hardware trouble.

Please use other online resources like iFixit site to look for specific steps in opening and fixing parts.

Problem #3: Galaxy S5 won’t load recovery mode anymore

Hi, I was given a Samsung Galaxy S5 since my previous phone recently broke and I needed a replacement. I don’t know what version it had running on it or anything like that, but I do know it’s a stock phone (no custom OS’s or anything of the sort).

I decided to do a factory reset since it still had old text messages and other content from the previous owner. Doing it through Settings > Factory Reset didn’t work as it would just freeze on the “Delete All” confirmation screen, so I decided to just do it through the Master Reset in Recovery Mode.

Due to me being a perfectionist, I think that I unnecessarily cleared ALL of the data/caches/etc. I pretty much cleared all of the options that I was able to access – even the ones in the “Advanced” menu.

Now, when I power on, it is stuck on on the startup screen where it says “Samsung Galaxy S5 4G” etc. with a blue loading bar underneath. The blue bar loads almost all of the way and then stops and freezes just before the blue bar reaches the end. It stays like that for a long time before the battery gives out and it dies.

I tried resetting it again through Recovery Mode but to no avail. Is there anything I can do to get it working again?

I didn’t backup prior to doing this. Thanks. — Sen

Solution: Hi Sen. Have you tried booting in download mode?

Boot your S5 in download mode

Download mode is a special environment that allows users a number of things to do on their phones. While in this mode, you can download and install kernels and ROMs to your S5. If your phone can boot in download mode, it means that you have a software issue at hand. These are the steps to do it:

  • Turn off the device.
  • With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
  • Once you see the warning message, release all buttons.
  • Press Volume Up to enter download mode.

If you can successfully access download mode, your next step would be to flash a stock or custom ROM to your device to load normal mode again.

You can use Google to look for specific steps on how to flash a stock ROM to your device. Make sure that you select the right firmware when doing this to avoid problems.

Problem #4: Galaxy S5 keeps on rebooting randomly

My S5 ending up shutting off when i was on YouTube. Everytime i try to turn  it back on, it keeps shutting off and showing me i have a low battery life. i told a friend of mine and he told me the battery might blew out on why it keeps shutting off. So he was nice enough to give me a brand new battery for my Galaxy S5 that he was not using (a brand new battery). I gave it a try and it still keeps shutting off on me. i took out my SD card and its still the same results.

It tries to turn on then it shuts off. how do i get it to turn back on? and this time stay on for good? — Ricky

Solution: Hi Ricky. Random reboots are usually the product of an underlying problem. It can be a bad hardware component on the motherboard, loose battery connection, or an app.

Try booting your S5 in safe mode to prevent third party apps from running first. Here’s how:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume Down key.
  • Continue to hold the Volume Down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume Down key when you see Safe Mode.

If the S5 works normally while in safe mode, try to uninstall apps until you have eliminated the issue.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 cannot send a reply to text message, other text-related problems

Text-messaging problems may not be common for #GalaxyS5 phones but when they occur, they can still be as frustrating as the rest. Sometimes, SMS or MMS issues are due to network activities so troubleshooting the phone is out of the question although regular users may not readily know it. If you are looking for answers to your text-related woes, we hope that this post can point you to the right direction.

S5

Below are the topics discussed in this article:

  1. Galaxy S5 cannot send a reply to text message
  2. Verizon Galaxy S5 keyboard issue
  3. Unable to receive text messages on Galaxy S5
  4. Galaxy S5 text messages are out of order
  5. Galaxy S5 receives text messages late
  6. Galaxy S5 very slow when sending and receiving text messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Galaxy S5 cannot send a reply to text message

Hi Guys! I just want to ask regarding the texting and sending issue of my S5. My S5 originally came from my sister who lives in the US right now. She gave me her phone as a gift for my birthday, then after receiving her phone from US, i switch the SIM card into a local one here in the Philippines. After that I’ve noticed that when I’m sending my first message to a friend, it was a success then when it’s my time to reply, I need to make another new message again in order to reply to that same person. I hope you could help me fix this issue. Thanks. — Jay

Solution: Hi Jay. What app are you using when sending and replying to a text message? Make sure that the default messaging app is set properly. We suggest that you use the stock SMS app called Messages. To set is as default, simply do the following:

  • Go to Settings.
  • Tap More networks.
  • Tap Default messaging app.
  • Tap on Messages.

Problem #2: Verizon Galaxy S5 keyboard issue

Dear Droid Guy. I am using the stock messages app that came with the Samsung Galaxy S5 G900V and running Build BOE1 (not the Verizon messenger app) and a few months ago when I opened my messages app to send a message, the orange outlined smiley face, which is located on the left in the text box next to the attachment paperclip, stopped working completely. Normally, when I tapped it, the smiley faces emoticons menu would pop right up and I could easily choose one, as I was texting and flash right back to ABC and/or simply push send and all was good. Not anymore.

Now, I have to long press the microphone button on my key pad and the same emoticon smileys pop up, but it’s so irritating that it takes longer and interrupts the flow of my text messaging. The orange outlined smiley was only for use with messaging. Any time I use emoticons on websites, I know to push the microphone and choose the smiley face for options for social media. No problem there. Then I noticed that an odd little black outlined small smile face showed up in my emoticon menu, right next to, what used to be, the first option smiley face to choose from, on the first menu, but nowhere else. Below is a list of things I have tried:

  • Complete Factory Restore 3x (also for other Lollipop issues).
  • Cleared Partition Cache (several times)
  • Backed up messages i needed to keep and erased all data from my messages app, restored default settings and the same for the Samsung Stock Keyboard, erased all data, restored default settings and that small black outlined smiley will NOT go away and the orange outlined smiley in my text box still will not work. I do not have any other keyboards or messaging apps installed or turned on (they are disabled if not uninstalled) and I’ve not downloaded any keyboards, except for Google, which I uninstalled a few months later. I’ve looked for updates for the keyboard but cannot find that info. I also have a screen shot if you need.

Hope you can help! — Pamela

Solution: Hi Pamela. If the keyboard looks the same immediately after doing a factory reset and without installing any apps, the app may have been changed by your carrier. Android operating system and some basic pre-installed apps are customizable and carriers often changed some features to give their product a unique feel. We are not 100% sure if Verizon did update the stock messaging app and keyboard on their phones but if nothing happens when you reset them to default, that might very well be the case.

We doubt if Verizon’s technical support team can help you with this issue but they may be able to point you to the developer team that builds their apps.

Problem #3: Unable to receive text messages on Galaxy S5

I was working in Singapore and texted every day with no issues. When I got back to West Africa the text stop working. I can text myself and the people I send the text to can see what I sent them but I’m unable to receive their text.

I have WhatsApp installed so I use that when I have wireless to help save cost on calling home back to the USA. The last few days I’ll hear it ring as if I have a message but when I look there is nothing there. Please help. I have cleared cache, turned off my phone and restarted, removed my battery. I still have nine gigs on my phone but still nothing seems to work.

Even sometimes I guess I’ll get a text and can see it across the top of my phone but when I click on the text to read it, it’s not there. — Whitney

Solution: Hi Whitney. Did you check with your carrier (SIM card provider) in West Africa if the phone is configured to received text messages? Unless this is answered first, there’s really only so much that we can do to help you. Below are the things that you can try:

Verify if you inbox is full. Cleaning your SMS inbox should be part of your maintenance tasks. If the inbox is full, the device cannot receive messages. Simply delete about 5 text messages or threads and ask your friends again to send you a message.

Restore the phone’s defaults via factory reset. Doing a factory reset may be helpful in this case if you think that the firmware or operating system may be causing the trouble. If you did not install any app or system update prior to noticing the problem, simply skip this step.

If you haven’t tried a factory reset before, here are the steps to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Contact your carrier. If you’re satisfied that your inbox is not full and a factory reset doesn’t work, the next logical step is to let your carrier know about the problem. There’s no other troubleshooting that you can do on your end to fix this.

Problem #4: Galaxy S5 text messages are out of order

When I receive text messages that may be a little long, they are truncated and appear out of sequence on my phone. For example, the end of the message appears first, the middle is at the end and the beginning of the message is in the middle. Furthermore, the messages are not numbered (for example 1/3, 1/2,1/3, etc) for me to even try to decipher what order the messages are in. It is extremely frustrating and annoying having to keep scrolling up and down to read the text messages. I have tried all your suggested fixes with the network data/time zone, the automatic time zone, and nothing works.  I have also tried downloading apps like SMS fix, and that does not work either.  Please help.  I’m thinking about about switching back to an iPhone. — DeeDee

Solution:  Hi DeeDee. If Automatic date and time and Automatic time zone are checked but the issue persists, the issue may lie on how your network sends the messages. This is no longer a phone problem so there’s nothing more that we can do. Try to call your carrier and let them know about the problem.

Problem #5: Galaxy S5 receives text messages late

When I get text messages, I don’t receive them till the next day! I tried soft reset multiple times, I’ve cleared up all my messages, and I’ve removed unused apps. Nothing seems to work! I asked a friend for advice and he says it might be because I was out of state and my phone coverage was messed up. Could this be a possibility? If so, what can I do to fix it? Please help!!! Alina

Solution: Hi Alina. Delays in sending text messages to your device is network-related so troubleshooting your phone won’t fix it. The reliability of SMS depends on the quality of service of your network. If you are constantly experiencing delays in receiving SMS and MMS, you have to ask for support from your network’s technical team so they advise you on what to do.

Keep in mind that network issues such as this can be due to other problems such as outages and maintenance.

Problem #6: Galaxy S5 very slow when sending and receiving text messages

I have been having issues with my phone delaying my sending and receiving text messages. it started a couple of weeks ago. I thought it may have been an Atkins app that I downloaded so I uninstalled that app. Most of the time I will only get my text messages after I turn my phone off and back on then all of them come back through. Please help this is really frustrating especially when it is important and you have no idea that anyone is trying to even reach you. It also does it with calls sometimes I will have 4G 2-3 bars and my phone will not ring and then after like 10 times of someone trying to call it will ring or I will have random voicemails but no missed calls and most of the time I know I have a good signal to receive call and text messages. — Amber

Solution: Hi Amber. Please do a factory reset and observe the phone for at least 24 hours before installing any application. This will give you enough time to see if the problem is phone- or network-related. Make sure to replicate the situation you described here during the observation period to isolate the issue further. If the problem fails to occur after a factory reset (steps provided above), that means that one of your installed apps, or a firmware update may have messed up the device.

However, if you continue to receive delayed text messages and random voicemails and calls, consider calling your network.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

StraightTalk Galaxy S5 cannot connect to the Internet, other connection issues

Our post today addresses some of the #GalaxyS5 connectivity issues shared by our community. We hope that the suggestions we give below will point you toward the right direction in fixing your issues for good.

StraightTalkS5

Below are the topics discussed in this post:

  1. Galaxy S5 in Bolivia unable to connect to the internet via mobile data
  2. Galaxy S5 unable to install Snapchat
  3. Galaxy S5 on roaming mode unable to connect to the internet
  4. StraightTalk Galaxy S5 cannot connect to the Internet
  5. StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced
  6. Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Galaxy S5 in Bolivia  unable to connect to the internet via mobile data

Hi there! I’m currently an American student living abroad in Bolivia where the three major cellphone services are Viva, Tigo, and Entel. My dad who lives in the US. sent me a Verizon S5 cellphone. To my amazement unlike other phones before, I didn’t need to get it cracked by the technicians here for the carrier change. I made a few calls with no problem. however my cellphone won’t allow data usage for internet. The icon for data usage is there but never lit. I am currently using Wi-Fi. My phone has Entel.

In Bolivia, we buy minutes and megabytes (for internet) through cards we purchase. This cellphone is really good but the mobile data makes it hard for me to receive international Viber calls unless I have Wi-Fi. — Enrique

Solution: Hi Enrique. The most likely reason why mobile data is not activated on your phone, even though it’s been carrier unlocked, is because it still runs the Verizon Access Point Name (APN) configuration. You need to change the APN settings to that of your current carrier, Entel.

Unfortunately, we don’t have the necessary information at hand so you need to call Entel and ask them for it. Once you have the right  APN settings, we are confident that you should be able to use mobile data without issues.

Problem #2: Galaxy S5 unable to install Snapchat

Yesterday morning, everything was running fine, all apps were opening, I even installed a new app. When I got out of class, I attempted to open an app I use frequently–Snapchat–and it was stuck on loading. I thought this was just a bug and attempted to fix it by deleting the app and reinstalling it. However, when I went back into the Google Play Store, I got an error that read, Check your connection and try again. I’ve tried everything from Clearing the Play Store’s cache, Syncing my Google accounts, nothing works. Please, if you know how to solve this problem, say something below. This problem is really bothering me and I haven’t a clue on how to solve it. — John

Solution: Hi John. If you are having trouble installing Snapchat, the culprit may be Google’s Play Store app. Here are the things that you can try:

Delete the data of Google Services Framework

Google Services Framework is an app responsible for helping other Google apps in your phone connect to remote servers seamlessly. If this app starts to mess up, all sorts of thing tend to happen. Deleting its data is the equivalent of reinstallation so it’s a good first step to do. Here are the steps to do it:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to and tap All tab.
  • Select Google Services Framework.
  • Select Clear Data.

Update your phone’s date and time

Incorrect date and time on your phone may cause syncing issues with Google servers so changing them to the right one may fix the problem.

  • Open your device’s main Settings app.
  • Touch Date and time.
  • If you see “Automatic date & time” and “Automatic time zone,” uncheck them.
  • Manually change the date and time, so that they are incorrect.
  • Tap the Home Screen button.
  • Go back to your Date and time settings (repeat steps 1 & 2).
  • Manually change the date and time, so that they are correct.
  • Re-check the boxes for “Automatic date & time” and “Automatic time zone.”

Clear the cache and data of Google Play Store app

Keep in mind that Google Play Store is also an app. It is as susceptible to issues just like any other app. That said, you also need to clear it’s cache and data from time to time, especially now that you have an issue installing an app.

Re-install Google Play Store updates

After deleting Play Store’s data, you need to install its downloadable updates again. To do that, just follow these steps:

  • Open your device’s main Settings app.
  • Touch Apps or Application manager (depending on your device, this may be different).
  • Touch Google Play Store > Uninstall updates.
  • When prompted to change the Play Store app back to the factory version, touch OK.
  • Open the Google Play Store app Google Play.
  • Go back to your device’s home screen. As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.

These solutions are usually effective in fixing the issue but if nothing changes, you can continue doing the following:

  • Make sure Download Manager is turned on
  • Check your device’s available storage
  • Call Google Play Support team by visiting this page.

Problem #3: Galaxy S5 on roaming mode unable to connect to the internet

Before I left for vacation in Canada from the US, I contacted Sprint International. They gave me step by step process to change my phone so I could use it in Canada. I am on a plan that has unlimited text and data and calls at $0.20/minute. So I did everything as requested and now that I am in Canada I have only texting and calling. No access to email or internet. And the funny thing is that when I first entered the country I could use Google Maps to help me navigate to my friend’s house. But yesterday after an hour long CHAT with Sprint, it is not fixed and now I CAN’T use my Google Maps to navigate. I have gone over and over the settings and just can’t figure it out. I have a signal and it has an R over it. But when I try to access my email it says I don’t have a mobile network.  Thanks for your help. — Terry

Solution: Hi Terry. If you availed of Sprint’s International Value Roaming plan, keep in mind that your mobile data speed is limited to using 2G network speeds only. If you avail of 3G data speeds, check with Sprint if you have reached the data limit for the day. The plan is supposed to revert to 2G speed once you have consumed the allocated data limit for the day.

2G speed is slow and may not be very reliable if you use it to check your email and do other internet activities. This may be the reason why you seem to be unable to use internet despite getting good signal strength. Try checking your internet speed by visiting speedtest.net.

Problem #4: StraightTalk Galaxy S5 cannot connect to the Internet

I have Galaxy S5 and I used StraightTalk. I have used StraightTalk for years and did not have this problem until I got this phone.  I can not get on the internet/Facebook unless I am at a location that allows free access–ie; someone’s personal or say McDonalds.

My phone does not automatically find one of these or a general internet access that I am paying for.  And I have not left my area- I am in a metropolitan area–03301.

I have check airplane mode- off-  mobile networks is checked off. I have had StraightTalk re-set etc. Still no luck. I did not have a problem when I was using I phone. — Tina

Solution: Hi Tina. If you want to have internet connection on your device even when you are outside the range of a Wi-Fi network, make sure that mobile data is enabled on your phone, and that your mobile data plan supports it. This means that you have to call StraightTalk and ask them to check your subscription and configure your device.

Problem #5: StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced

On my home Wi-Fi I was able to connect to the StraightTalk app previously. We recently changed our router and now the app is telling me that there is no internet connection. I am able to go on the internet via chrome and don’t seem to have any problems surfing the web using Chrome but the app itself won’t connect to the internet.

I am hoping you can please help. I am very new to smart phones. I have a Samsung Galaxy S5 and my carrier is StraightTalk. Thank you for any help you can provide. — Jennifer

Solution: Hi Jennifer. If you have the option to uninstall and re-install the StraightTalk app, we recommend that you do so.

If the app came with the phone (pre-installed), you won’t have the option to uninstall it, but you can delete its data.

After re-installing or deleting the app data, try to log back in to your StraightTalk account for the app to work.

Problem #6: Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

I have a Samsung S5. Just starting this week my phone will not stay connected to the internet. No error message, just keeps trying and using a lot of battery power to do so and my phone is very warm while it is just sitting.

When I try to go on Google to look some this up I get “Can’t load search results Something went wrong. Try searching again.”.  I have tried shutting it off for a 1/2 hour or so.  I have shut it off and removed the battery for at least 10 min. — Genny

Solution: Hi Genny. Are you trying to use mobile data or Wi-Fi? Unless you specify what type of network you are on, all we can provide are general directions. If you want specific instructions on what to do (depending on what network you are on), please browse through this list of articles for this topic.

Because the phone seems to be overheating and leaking battery faster than normal, it’s best if you can do a master reset as well. Just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 won’t boot normally and stuck in download mode, other power problems

Here’s another post that we hope can shed light on your #GalaxyS5 power problems. This does not cover the whole range of power issues on a Galaxy S5 but we are planning on publishing more posts in the future to continue this series.

S5 in armadillo case

 

Below are the topics discussed in this post:

  1. Galaxy S5 overheating, showing other signs of malware
  2. Galaxy S5 won’t boot normally and stuck in download mode
  3. Galaxy S5 power problems after installing Android Lollipop
  4. Charging problems on Galaxy S5 after using Otterbox Defender case

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S5 overheating, showing other signs of malware

Phone overheating. Losing charge even when not in use. (I don’t leave background apps running.) I’m suddenly getting pop up ads. Sent text messages show triangle with exclamation point even though they went through. (On two numbers.). — Jann

Solution: Hi Jann. The problems you mentioned appear separate from each other but they may actually have only one reason–malware. Fast battery drain, overheating, pop up advertisements and errors are just some of the manifestations of a virus- or malware-infected device. If you haven’t read our previous post about pop ups (although the article was written for an S6), we recommend that you check it out. Just follow this link.

If you haven’t tried doing a factory reset on an S5 before, here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 won’t boot normally and stuck in download mode

My phone keeps bootlooping. i can get it to come on after awhile but wifi will only work if I turn it on. as soon as the phone comes on then it shuts off after while and the button turns grey the on switch. the wifi button shows grey around and the wifi bars are green but very faint. when that happens I get a camera error message.

I had a friend redo the stock firmware and that didn’t work. he then done the kernel file after that the phone turned right on with no problems.

I went and got it and it was bootlooping after I left and tried turning it on.

So I took the battery out and plugged it and it went to the Grey battery with the lightning bolt. And then to the battery with green stuff flowing through it which it doesn’t show when it bootloops and has the other problems an it turned right on.

so I turned it back off unplugged it an tried it. bootlooped again. So I done the same process and plugged it back in. It came back on well a few days later even plugging it in wouldn’t work so I think it is messing up that kernel file or something.

I don’t know please help though. This I the most annoying thing I’ve ever had on a phone.

do any questions please ask I hope you can help. my phone was the build that released in July that came on 5.0. I’ve factory reset multiple times and wiped cache. it is all stock. it will boot straight into download mode. nothing else though. — Tyson

Solution: Hi Tyson. If your Galaxy S5 is doing nothing now except to boot in download mode, you clearly have a software issue at hand. There are only two things that you can try in this case:

  • flash from stock ROM again
  • root the phone

If you haven’t tried booting the phone in recovery mode so you can wipe the cache partition and/or do a factory reset, follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

 

See also Galaxy S6 Edge stuck at ODIN (download) mode

 

Problem #3: Galaxy S5 power problems after installing Android Lollipop

Hi. My issue is that in the last two days my battery has overheated when i use the Spotify app and then suddenly even when i am currently charging it, it turns completely off and turns black, the first time it lasted for 12 hours before i even could charge the phone again, and when i started charging it, it was at 0% although it had been at over 40%. This time it had about 20% and turned off, i haven´t gotten it on since although this was 4-5 hours ago. I´m not 100% sure if it is because of the Spotify app, because the phone in general has been slowing down and overheating since the Lollipop update, but the Spotify app is especially bad. The battery is to my knowledge completely fine and has no outer damage at least. Any suggestions on what to do? — Greetings from Luke (Norway)

Solution: Hi Luke. First, make sure that the battery is properly connected inside the phone. You can follow the remedy like one of our reader has done to ensure that the battery fits snugly inside.

The only way to determine if other factors like software or apps are at play here is to do the standard software troubleshooting. In your case, the first thing that you must try is booting the phone in safe mode to see if one of your apps is to blame. These are the steps to boot in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

When in safe mode, all apps that were not pre-installed (apps that were added after you unboxed the phone) are prevented from running. If the issue fails to occur when in this mode, you are correct to assume that one of them is the reason for this trouble. To remove the problem app, you can either:

  • perform a factory reset and install apps individually, checking how the phone behaves after every installation, or
  • simply uninstall apps one by one until you the issue has been eliminated.

Doing a factory reset will ensure that any possible firmware issue will be addressed so it’s up to you which route to choose.

We don’t think Spotify is the sole cause of the problem here, although it may contribute to the overall trouble. Just like any other music app, Spotify is supposed to put pressure on the battery because it tends to establish remote server connection from time to time and playing music is demanding. It’s most probably a combination of one or more apps running simultaneously actively or in the background that causes the problem but doing our suggestion above should help you narrow down the possibilities.

Problem #4: Charging problems on Galaxy S5 after using Otterbox Defender case

Hi team. I have had the Galaxy S5 for just over a year now and absolutely love it. About 3 or 4 months ago I had to buy a new charger (after a year or so of use and abuse it has started to rip and I felt it was a safety concern). I did buy a brand new, OEM Samsung Galaxy S5 charger on Amazon.com and it was working just fine.

About 2 weeks ago I decided to upgrade my phones protection and I got the Otterbox Defender series case/belt clip (because let’s face it, phones are not as rugged as they once were). At around the same time I noticed that my phone started to give me issues with charging, seldom at first but it gradually got to the point where I can NOT charge my phone. What do you think my problem is? The new wire? The Otterbox? Or is it an unrelated problem with the phone? — Gordon

Solution: Hi Gordon. If the charging issue happens after you started using Otterbox Defender case, there’s only one way to find out — remove the case and see how the phone charges.

Third party protective casings are generally good but in some cases, their ports may not allow the usual penetration of the charging cable down the microUSB port on the phone.

Keep in mind that the phone may be to blame as well. The microUSB port is susceptible to usual wear and tear process and overtime, can develop into a charging problem. Try using another charger or do the usual software troubleshooting to find out the cause of the problem.

Some of the troubleshooting that you can do to determine if software is to blame include:

  • Booting in safe mode
  • Wiping the cache partition
  • Performing a factory reset

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to remove duplicate contacts on Samsung Galaxy S5, other contacts app issues

Have you experienced deleting contacts on your #GalaxyS5 after duplicates started appearing out of nowhere? Don’t worry as you’re not the only one with this issue. Contacts app is one of the most problematic apps in an S5 as it keeps a vital hub of information for many apps. The many different ways apps behave when interacting with other apps all linked to the Contacts app can potentially create complications.

S5 contacts

Below are some of the problems shared by other readers:

  1. How to remove duplicate contacts on Samsung Galaxy S5
  2. Galaxy S5 contacts have disappeared
  3. Galaxy S5 app unable to show its contacts list
  4. Galaxy S5 text messages shows only number, not name
  5. Galaxy S5 Contacts app keeps crashing
  6. Galaxy S5 not showing contact name in SMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: How to remove duplicate contacts on Samsung Galaxy S5

I ran into your website when I was trying to find a solution for my Samsung Galaxy S5 device.

The problem occurs with Contacts.

Everything else, however, seems to be working OK software-wise.

However, hardware-wise it is not. In the last few days my battery started draining super-fast (it takes approximately a half of the working day for the battery to drain completely). Usually, the battery lasts for two days on s/b and one whole day when I use the phone extensively. Odd…and… the two seem to be unrelated.

At the same time, the phone is much warmer than usually.

Moreover, a few weeks ago I installed (for the first time) an SD memory card. It is a 32GB Samsung EVO+, declared original by the eBay store at which I purchased it. So far I seem to have no problems with the SD card.

 The problem with Contacts started manifesting in such a way that my screen would start almost instantly freezing while in Contacts, slightly affecting the overall speed of the phone for a while and also rendering me unable to use the screen for some time (either a black screen and completely frozen phone or just frozen Contacts screen while phone reacts after a few button presses). Then I noticed each of my contacts is multiplied many times (some 32 times and some even 50 times). I normally have around 2500 unique contacts throughout a few different accounts and locations, including 3 Google accounts, Samsung account, Skype, LinkedIn, Viber, device contacts and SIM contacts.

Some contacts have been doubled or tripled between device locations and/or accounts during earlier migrations due to phone switches, and I have had no problem with that, taking care of them on the go, especially after Contacts allowed contact linking.

However, since contacts multiplication is now blown way out of proportion, I decided to take some action.

 Firstly, I tried to remedy the situation by using Malware Bytes and Avast scans respectively. No problems were found by either scan and my issue persisted.

Next, I decided to clear Contacts cache (only cache, not data). Btw, what does clearing data do?

Clearing cache did help a bit with the ease of access to Contacts, but the multiplied contacts remained.

Pulling the battery out did seem to speed up the phone, but the problem remained. Also, unreasonably fast battery drainage is still present. And my battery instantly lost 20% of power after taking it out, putting it back in and switching on the device. All within 30 sec. to 1 min. time frame.

Then, I experimented with Contacts’ settings and chose only to display contacts form one of the accounts as opposed to displaying All contacts (Settings -> Contacts -> Contacts to display) and that seemed to nail it. Indeed, at that moment my Contacts displayed no more multiplied contacts. Therefore, I followed the same logic and repeated my choice for each account and location separately, testing the outcome. No account or location displayed multiplied contacts, that is, until I got to Viber. Only with Viber selected Contacts displayed multiplied contact inputs. Since the indication was that Viber might have been the cause of the problem, I thought that updating Viber could solve the issue. Well, I was wrong. The other option would be to try to uninstall Viber, but … this is where I decided to stop and write you asking for help.

 Why? Well, if this thing escalates I am afraid I might do something stupid and mess up the data, the software the hardware, or all three.

 Oh and yes, as soon as I use the search box in Contacts, the problem pops up, regardless of the account or location being displayed.

 Therefore, I am unbearably patient in waiting for your wisdom. Please do try to shed light upon this Android curse.

Thank you for your understanding. — Ernesto

Solution: Hi Ernesto. Regarding your secondary concern about battery draining fast and phone getting hotter than usual, the best course of action is to identify the cause first. Overheating can be a manifestation of anything really but it’s commonly one of the symptoms of a bad battery. You can try using another battery to see the difference.

To address battery drain issue, you can refer to this article: Best tips to extend battery life on your Samsung Galaxy S4 and S5.

Now to your main concern.

Having duplicate contacts in a smartphone nowadays is common. If you do not spend some time managing your contacts, it won’t surprise us to know that you will soon have headache sorting them out, especially if you install apps that have their own list of contacts. We don’t blame you of course. Obviously, it’s not your fault, or any other user, that a smartphone is so “dumb” to not being able to manage contacts seamlessly on its own.

Well, the fact is, Samsung has anticipated this scenario and the stock Contacts app is supposed to handle this issue without causing any trouble. Sadly, the system does not always work as designed for a variety of reasons (like bugs, third party glitches, etc). Your smartphone is not as “smart” as we would like it be when it comes to sorting contacts. It needs a little help. Doing so in your case is actually simple.

While there are other ways to deal with this issue such as manually deleting and/or moving contacts with the help of another device or a computer, the most efficient way to do so is by using a third party. Since clearing the cache did not work, nor will clearing the data I guess, you want to fix the issue by using the most hassle-free way. (To answer your question about what clearing app’s cache does, please refer to this post — Difference of Clear Cache and Clear Data in Android).

Simply install Duplicate Contacts app on your phone (this is a free app from Google Play Store) and let it do the messy job for you. Depending on the number of duplicate contacts it may have to scan and delete, the entire process may take for a few minutes. It’s a pretty straightforward app and does not require any user intervention when scanning. The only thing to do after the scan is to confirm whether or not to delete the duplicate apps. That’s it!

Problem #2: Galaxy S5 contacts have disappeared

Contacts. Some have merged. Some disappeared completely. Some have also changed contacts names with other peoples details.

Also can’t seem to open Internet tabs properly. If I open more than 1, it won’t allow me to see other tabs unless I close those opened last. Thanks for your help. — Chantelle

Solution: Hi Chantelle. Contacts don’t simply merge or insert themselves to other contacts without a reason. Your first task should be to identify what causes the problem.

From our experience, an issue like this can be triggered by bad third party apps or a corrupted firmware or operating system. If the problem started after installing an app or downloading an update, try doing a factory reset to clean things up.

Sadly, there’s really nothing much that we can do about the currently missing contacts. The best that you can hope for after a factory reset is to manage the remaining good contacts and keep it that way.

Before doing a factory reset, make sure to create a backup of all your personal data (photos, videos, contacts, etc.) either through Samsung Kies or to any cloud-based services.

To perform a factory reset, here are the steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Doing a factory reset brings everything back to its default configuration including that of your internet browser app so this will fix that issue.

Problem #3: Galaxy S5 app unable to show its contacts list

When I select contacts, it shows “no contacts”.

If I restart the S5 the contacts list returns, but later on going back to contacts, same thing happens. I have cleared cache, I have uninstalled the app and reinstalled. Any suggestions? — Mona

Solution: Hi Mona. It would have been helpful if you include the name of the app in question here. Anyway, if re-installation did not help, consider doing a factory reset.

If you paid for this app before, try to contact the app’s developer for more direct product support.

Problem #4: Galaxy S5 text messages shows only number, not name

I recently updated my phone to the G900VVRU2BOG5 upgrade & all my contacts are not loading. I’ve tried a soft reset, clearing cache, rebooting, etc. My text messages show the number, but not the name. — Lauren

Solution: Hi Lauren. Like Mona, it’s really helpful if you can provide the name of the app you are using. Assuming that you are using the stock messaging app, clearing the data (of both Contacts and messaging apps) may fix the issue.

If that won’t do anything, try wiping the system cache. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #5: Galaxy S5 Contacts app keeps crashing

Contacts built-in app keeps crashing. if I try to add a new contact by pasting in the contract information,  the contacts app crashes with no error code (just says contacts has stopped working). This phone is about 1.5 years  old and has had the OS upgraded twice. — Thomas

Solution: Hi Thomas. Contacts app can crash if it’s trying to access an unusually big number of items (in the thousands). Other causes can include an app glitch, third party app intervention, or firmware issue. Since it’s tricky to pinpoint which of these things is actually the real reason behind, simply doing the standard software troubleshooting is the key.

Start by booting the phone in safe mode to determine if third party applications are to blame. If you haven’t tried this before, just do these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Restarting your phone in safe mode if you think the issue happens right after installing a third party app or any update. If the issue fails to occur in safe mode, start uninstalling apps until the issue is gone.

Other software troubleshooting includes wiping the cache partition, deleting an app’s cache and data, and doing a factory reset. All the steps are shown above.

Problem #6: Galaxy S5  not showing contact name in SMS

The error itself is this. I woke up one this morning and went to text a message to someone and find that all my contacts are gone! I still have my call and message logs. A strange thing is when I scroll quickly down through my list of logs I can see some of the contact names flashing by but they immediately change to the number the next millisecond and it says ‘unsaved’ beneath the number.

Does anyone have any suggestion? — Luke

Solution: Hi Luke. Looks like your issue is similar to Lauren above. We’re pretty sure one of our suggestions in this post will work in your favor so please do any of them until you have eliminated the issue.

There is no app specific solution for these types of issues so we really can’t say which one you should try first.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.