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Samsung Galaxy S5 texting issues

Galaxy S5 Facebook Messenger app crashes when loading, other MMS issues

We regularly receive requests for assistance about SMS and MMS problems on the #Samsung #GalaxyS5 so we publish some of them here. Before we proceed to the specific topics, we would like to remind our readers that any SMS or MMS issue can best be resolved with the help of their service providers than us. Difficulties in sending and receiving SMS and MMS are sometimes caused by network-related issues so asking direct assistance from carriers is a must. The software troubleshooting a user can do on his or her end only tries to fix a possible device issue. We hope that we drive this point clearly in this post.

MMS s5

Below are the specific topics in this article:

  1. Date and time issue on text messages on Galaxy S5
  2. APN settings for T-Mobile Galaxy S5
  3. Galaxy S5 Facebook Messenger app crashes when loading
  4. Galaxy S5 stops receiving text messages
  5. Family Mobile Galaxy S5 APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Date and time issue on text messages on Galaxy S5

Hi! My issue is more of an annoyance than anything. My S5 likes to update the date on messages at 11 pm the day of. So, for example, on December 3rd, at 11 pm, my messages started getting the date stamp. So all day on the 4th, my messages read the 3rd, and would update to the 4th at 11 pm that night. So, all day on the 5th it said the 4th.

I have tried reboots and auto date and time but I can’t seem to find anything that works. It’s annoying more than an thing,  so I thought I would give you a try (since you’ve helped me with other issues).  Let me know if there is anything you can do about this!

Thanks. — Hannah

Solution: Hi Hannah. The only options to change how a Galaxy S5 displays system time are found under Settings>Date and time. If the Automatic date and time option is enabled but doesn’t change the situation, there may be an app overriding this feature or an unheard of firmware glitch messing with the system. Please try the basic software troubleshooting first to see the difference.

First, you can try to boot your phone in safe mode for as long as you want to observe if a third party application is to blame. To restart your phone in safe mode, just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Booting your S5 in safe mode won’t tell you what app is behind the trouble. It does however gives you a general idea that one of them is the cause. If the problem fails to occur while the device runs in safe mode, start uninstalling third party apps until the issue is eliminated.

Another good thing to try is wiping the phone via factory reset. This will ensure that any firmware issue acquired later on after an update is removed. Here are the steps how to factory reset your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: APN settings for T-Mobile Galaxy S5

So I bought an unlocked Verizon Galaxy S5 the other day and put my T-Mobile SIM card in it. As would be expected, I had a few network problems but I got LTE and text messaging to work. However, I still cannot send or receive MMSs whether group messages or picture messages.

I’m not sure if the way I set up the T-Mobile APN has anything to do with it but I am currently on Global network mode (instead of LTE/CDMA or LTE/GSM/UMTS) and here is the following APN settings:

Name: T-Mobile US LTE

APN: fast.t-mobile.com

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set

MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc

Multimedia message proxy: not set

Multimedia Message port: not set

MCC: 310

MNC: 260

Authentication type: None

APN type: default, mms, supl

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

APN turned on

Bearer: Unspecified

Mobile virtual network operator type: none

Mobile virtual network operator value: not set — Godfrey

Solution: Hi Godfrey. Looks like you have the correct APN settings there. Have you checked with T-Mobile if there are any changes to how an S5 is configured for MMS on their network? If LTE is now working on the device, the only reason keeping you from using MMS on your S5 must be some values in the configuration table. We don’t work for T-Mobile so we cannot confirm if the current configuration is correct or not.

Problem #3: Galaxy S5 Facebook Messenger app crashes when loading

I’ve searched for hours for my problem with Facebook Messenger but I’ve only seen one other person complain about this on a Facebook page with no answer. I don’t see to be having so many problems as everyone else on Lollipop, but this is the most annoying issue.

FB Messenger crashes every other time I select it from the task menu or multitasking menu, whatever you call it. Sometimes it crashes when you select it the first time. Completely crashes and have to restart it every time, but this isn’t even an issue to restart it, as when I’m using the app it runs flawlessly all the time. It has never crashes while in use.

I’m guessing it’s some defect in the software and can do nothing about it. I have tried everything from restarting my phone to reinstalling to disabling things. The sad part of it is there is nothing you can really do to modify any software because Verizon locked the phone from doing any real dissecting in it.

I’m afraid it’s to the end for me, but just in case there’s anything I’m missing, I’m completely open to any ideas or possible solutions. I’m really hoping I don’t have to wait another 4-10 months for Marshmallow, and it not even be affective. — Staci

Solution: Hi Staci. We think that the basic software troubleshooting available for end users like you can fix this problem. There must be an isolated glitch that prevents the Facebook app from loading properly when you tap it. The first thing that you can try is to delete the phone’s system cache. There are hundreds of thousands of potential failure in any given smart device at one time so minor bugs sometimes appear from time to time. The interaction of Android operating system with dozens of installed apps in a device sometimes lead to trouble. Sometimes, an outdated system cache may be to blame as well. Making sure that your S5’s cache partition is clean and fresh may be an effective solution for your problem. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the cache won’t work, we recommend that you try to do a factory reset. This will remove operating system-level issue that may be the reason for the problem. Kindly refer to the steps provided above on how to do a factory reset.

Problem #4: Galaxy S5 stops receiving text messages

Sometime this afternoon, my phone stopped receiving texts, but I have been able to send texts.

  • I tried resetting the phone. I reset the phone, removed the battery for a few minutes before restarting the phone.
  • I also tried turning off Wi-Fi and GPS tracking. In this process I received a few random texts from this afternoon as well as a text from another person from an unknown time.
  • I had no issue receiving or making phone calls, all service bars look fine. No connecting issues with Internet either.
  • I restarted the phone in safe mode, and still cannot receive texts.
  • I also cleared the cached memory using the storage setting within the settings bar.

There are also no spam messages in my folder so they aren’t going there. The only blocked numbers on my phone are telemarketers. I also sent a text to myself and never received it.

Thank you. — Ryan

Solution: Hi Ryan. Have you talked to your wireless carrier if there’s a network issue at the time when you notice texts are not coming in? Service providers don’t usually advertise unplanned maintenance or outages so subscribers are often left wondering if the issue is device- or network-specific. Calling them is the best option you can do right now. As an end user, you are limited to doing only the basic software troubleshooting on the device, which is useless if the problem is on the network side.

Problem #5: Family Mobile Galaxy S5 APN settings

I have a Verizon Samsung S5 phone but I am currently using it with Family Mobile which is the same as T-Mobile I believe. However, everything works great but the only thing I can’t do is receive and send picture texts and MMS. I have contacted my carrier and was able to set up the correct APN info and like I said the phone works great with internet, text and phone calls but it’s just not receiving text pictures and MMS. I do get the MMS but they show up as an attachment and then I’m supposed to download but I just get message of download failed.

When I got the phone all I did was just buy a new SIM card from Family mobile and insert it into phone and called my carrier Myfamilymobile to activate SIM card and was able to use phone. I then just changed the APN settings so internet could work but I just need the text pictures and MMS fixed.

I hope I can get help from you guys. I have read a lot of you guys troubleshooting and tried different things on my phone but no luck. I hope I can get a solution from you guys. I had heard I needed to flash phone but I went to a place where they did that and the guy said that everything was already correct on my phone. Let me know if you can help.

Thanks. — Luis

Solution: Hi Luis. MMS needs internet or data connection to work. Make sure that you have internet connection turned on when trying to send or receive MMS.  If your device can access the internet, the problem may lie on how data APN is configured. You can refer to the details below for the correct Walmart Family Mobile APN settings. Keep in mind that we don’t work for Family Mobile so the information in this post may no longer be accurate as of this writing. Kindly call Family Mobile and let them double check your settings.

Name: Family Mobile

APN: Choose one of the following:

  • web.omwtoday.com OR
  • fast.t-mobile.com

Proxy: <Not set>

Port: <Not set>

Username: <Not set>

Password: <Not set>

Server: <Not set>

MMSC: https://wirelessfour.mmsmvno.com/mms/wapenc

MMS proxy: <Not set>

MMS port: <Not set>

MMS protocol: WAP 2.0 (Most devices do not have this field)

MCC: 310

MNC: 260

Authentication type: <Not set>

APN type: <Not set> OR Internet+MMS (depending on software version)

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

T-Mobile Galaxy S5 won’t send group message, plus other texting problems

Chomp SMS

Our post today shares some of the texting problems encountered on the #GalaxyS5. As usual, the cases below are taken from feedbacks we receive from our community. We encourage you to share your own problems with us so we can publish them here so others can also learn from them.

Below are the specific issues discussed in this post:

  1. T-Mobile Galaxy S5 won’t send group message
  2. Galaxy S5 unable to send and receive SMS
  3. Galaxy S5 emojis issue
  4. Galaxy S5 asking to download text message after Lollipop update
  5. Missing user dictionary on Galaxy S5 keyboard
  6. Galaxy S5 not sending and receiving text messages on time
  7. Galaxy S5 not sending and receiving text message properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: T-Mobile Galaxy S5 won’t send group message

Moved 3 phones to AT&T from T-Mobile. Group text worked perfectly using default Messaging app. Also worked fine when I transferred the first S5 to AT&T. But when my wife’s S5, along with my daughter’s iPhone, were transferred over now our group text messaging doesn’t work. Texts just hang in “sending” mode forever and never send.

AT&T tech support walked us through the custom APN settings. Then reset to factory defaults and re-enter APN settings manually and still not working.

Tried several different texting apps and that didn’t solve the problem. One app – Go SMS Pro – I was able to send a group message but it arrived as an individual message. Updated the APN right inside Go SMS Pro and got a new error message to turn on Mobile Data. But settings-more networks-mobile networks shows Mobile data is on.

Don’t know what else to try. AT&T says their service is set up fine so problem is on the device. Nothing I’ve tried solves the problem. All was working fine before we moved phones #2 and #3 to AT&T. Any ideas? — Bruce

Solution: Hi Bruce. We can’t say for certain where the problem lies as we don’t know how all the three devices are set up. However, you can try a workaround so you can trick your device to send a text message as a group message by doing the following:

  • Open the stock messaging app.
  • Go to Settings.
  • Scroll down to Group Messaging option and make sure that the box beside it is checked.

Enabling this feature will now convert a text message into a group message as long as it’s sent to more than one recipients.

Problem #2: Galaxy S5 unable to send and receive SMS

Not sure Version type – just says 5.0

Phone won’t send or receive text messages or call. I can phone out but my number is now showing private. I have switched phone off and removed SIM card. I have also switched phone off and removed battery and held power button for a minute.

Settings:

  • Call – Show caller information ticked
  • Call forwarding disabled
  • Not going to answer machine
  • Caller ID – network default ticked
  • Call barring -incoming calls not ticked to disable calls
  • TEXT Default messages app – messages ticked. — Tommy

Solution: Hi Tommy. There are only two effective ways to fix this problem — one is to troubleshoot the phone for any software-related cause, and the other is to call your service provider to check for any account- or billing-related issue.

To see if there’s a software glitch blocking the basic functions of your phone, you have to do a factory reset. Doing so will erase everything from your phone’s primary storage so make sure to create a backup of your personal files (videos, photos, contacts, etc) before you proceed. Here’s how a factory reset on an S5 is done:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Another good thing to try is inserting your SIM card to another device to see if the it’s acting up. You can then ask for a replacement SIM from your provider if you find it defective.

If these two potential solutions won’t work, consider calling Verizon for direct assistance. There’s a chance that the problem is not entirely on the device itself.

Problem #3: Galaxy S5 emojis issue

When I hit the “Messages” icon on the home screen and then select a new message, the area where I enter my message has a paper clip and smiley face Emoji.  In the past when I tap the smiley face a selection of many emoji would pop-up and I could just tap one to include it in my text.  Now when I tap the smiley face emoji it inverts the color of the smiley face and does nothing. How do I get the list of emoji to pop back up when I touch the smiley face?

PS:  I can tap and hold the microphone and then tap the smiley face to get to the familiar list but it was much faster previously. — Nel

Solution: Hi Nel. Android is constantly evolving and changes are introduced every now and then. Apparently, Google has moved things around with Lollipop and its sub-versions. To get to emojis this time, you now have to tap and hold the microphone icon. We don’t know what’s the wisdom behind this change but there’s really nothing that we can do about it now. It’s a design issue and not a glitch so try to contact Google to provide feedback for this change.

 Problem #4: Galaxy S5 asking to download text message after Lollipop update

Ever since I’ve downloaded the new Lollipop software, not only does my phone ask me to download text messages and say that they are multimedia messages, my screen will light up and several seconds up to a minute will go by before an alert goes off that I have a notification. Emails are immediate. But every text does the same thing. Lights the screen up then time passes and it will notify me I have a message. — Emily

Solution: Hi Emily. There are two effective solutions if you encounter issues right after an update — wiping the cache partition and doing a factory reset (solutions provided above). The thing with updates is that they sometimes don’t go as planned. Though they are intended to improve things and bring new features, there are other factors that can affect how the final product performs. Sometimes, problems may be found in existing system cache as well so forcing the phone to generate a new one after an update is recommended. To do that, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #5: Missing user dictionary on Galaxy S5 keyboard

Hi there & thanks for giving me somewhere to actually ask my question.

My user dictionary keeps deleting itself. I only find out it has done this when I go to type a new message & try to type a word I know I had only to see the red line appear under it because the phone doesn’t know it anymore.

I have tried importing a backup from storage as per the option on the personal dictionary screen but it doesn’t pull any words from memory & reinstate them. I know I have a word list stored as I have installed an app called ‘UDM’ & I can see the words I have typed & saved previously. I have tried to copy what I think is the backup file to various places using ‘ES File explorer’ that I think the personal dictionary back up is looking at & try again but to no avail.

I really need help with this. It’s almost like something is cleaning my phone without my knowledge or consent. It happens about every week or so. Thanks. — Gregg

Solution: Hi Gregg. If you are using the stock or native Samsung keyboard, the function you are missing is handled by the feature called Predictive Text under keyboard Settings. Make sure that this feature is on.

If you are using a third party keyboard or messaging app, consider clearing the app’s cache and data first, then do a factory reset if nothing works. To delete an app’s cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the keyboard or messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #6: Galaxy S5 not sending and receiving text messages on time

At times my phone does not send and receive text messages. It will be working fine and then all of a sudden someone will tell me they never got a text or I hadn’t answered their text. In my line of work it is very important that all my texts go through and come in and this is very frustrating having to have people resend messages and having to resend messages several times.

I dropped my phone a few times as well so I’m wondering if maybe something may have come loose. — Melissa

Solution: Hi Melissa. Dropping the phone can lead to hardware issues so there’s a chance that it may be the main reason why you regularly miss text messages. The radio handling signals from your network may not be working properly at this time.

Other factors of course can cause why a device may seem to not send and receive SMS properly. These factors include network-related glitches and outages, software bug, or messaging app problems.

Try to do the basic software troubleshooting mentioned in this post like wiping the cache partition, deleting the messaging app’s cache and data, and factory reset. If none of these solution work in your favor, try to call your service provider to see if their network is experiencing trouble at this time. If everything is clear on their side and your phone’s software appears normal, there may be a hardware problem causing the issue.

Try inserting the SIM card to another device to see the difference. If the problem fails to occur on that device, have your S5 replaced.

Problem #7: Galaxy S5 not sending and receiving text message properly

My phone tends to pick and choose who it wants to send messages to. It also chooses who to receive messages from.

The other day my friend texted me 7 times and I didn’t receive a single one. But i was sending and receiving from other people. Not always that drastic. But other times it will not send a message for days. Or once I hit Wi-Fi again? But I never receive the old messages.

Also my keyboard doesn’t like to show up all the time and I have to restart my phone to get the keyboard back.  Thank you for your help! — Katie

Solution: Hi Katie. Please refer to our suggestion for Melissa above and do the basic software troubleshooting. We think that there’s a firmware-level bug causing this problem. A factory reset should easily fix it.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.