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Samsung Galaxy S5 solutions and troubleshooting

Solutions for Samsung Galaxy S5 “Unfortunately (app) has stopped working” error

Wondering how to fix those annoying pop-ups telling you that an app has crashed or stopped working? You’ve come to the right site!

Samsung Galaxy S5 Apps Issues 1

Android has never been 100% stable all these years so we except app hiccups from time to time. To be fair, app issues cannot be blamed on purely Google as there are other parties involved. A frequently freezing app may be due to poor coding or programming, which can only be fixed by developers. If your internet connection is erratic or unstable, some internet-based apps may not work as expected as well. In a word, there are a few things we must consider when dealing with an issue.

Now, the solutions we provide below aims at troubleshooting your phone to further narrow down the real cause. If you think the problem may be coming from developer’s side, don’t waste your time and effort following our suggestions.

Before we go into the things that you can do, we also include cases sent to us by some of our readers. We are looking forward to educating you on these problems by including them in this post.

If you have your own Android problems to share, don’t hesitate to contact us via the link provided at the bottom of the page.


I have had my phone for about three months. Everything has been working fine. About a couple of days ago when attempted to use an app, I would receive an error. The app would load in most cases, but when I wanted to do something within the app, I received the error, “Unfortunately, the app stopped working”.

At first this error affected a couple of apps. Now it seems to affect all of my downloaded apps. Pre-loaded apps seem to work fine. I also noticed over the last couple of days that some of my email accounts would no longer sync – I received the message that the email sync (for an account) was disabled. Wifi on the phone previously connected automatically. Now I have to turn it on each time to use it.

I contacted Samsung about these problems. I cleared the phone’s cache – no correction. I operated the phone in Safe Mode – pre-loaded apps worked, but I could not access (they were grey-out) any downloaded apps. I did a Factory Re-set – no correction. Samsung’s response is that it must be a hardware problem; I find that hard to believe.

I effectively have a new several hundred dollar smartphone that I cannot do much with. Any suggestions about what to do? — Stephen

When I try to log in SnapChat it says unfortunately SnapChat has stopped. I’ve uninstalled it and restarted my phone it still has the same issue. i’ve cleared data and cache still doesn’t work. — Tanya

I cannot install Facebook apps that shows “unfortunately Facebook has stopped”. Can i know what is the problem? — Viishnu

The application here constantly stops and closes.  I tried deleting cache, removing the app and installing back but the error persists. Thanks! — Viviana

I have removed battery and put it back in. I have force stop app, clear cache, clear data. I have done the cache partition where you hold down the power button, home button and volume button at the same time and cleared partition cache.

All of the above did not work.

I have three apps that always say, “unfortunately, ‘name of app’ stopped working. Report yes or no?” These apps are:

  • 1Weather
  • Accu Weather
  • FitBit

Thanks! — Linda

I selected free apps I wanted to download but when I try to download them I get a message that says “Unfortunately, Kids Store has stopped.”  I had no trouble downloading the first couple of games I tried, but can no longer do so. — CarolAnn

Hi there. I have an issue with my Samsung S5. i wasn’t able to open the camera in the app SnapChat and so i restarted my phone and then i went to the music and it shows a message “unfortunately music has been stopped” and then i went to the gallery and opened the gallery and the data in the gallery was not there and i had really important  stuff in my gallery please if you could help me get the pictures and videos with music back please.

And does clear cache and clear data of gallery and music deletes the pictures and videos and everything when it is done? If not then would it help?

Waiting for your response. — Abdulaziz

Steelers app frequently stops working & occasionally causes phone to freeze completely.  I have to remove battery in order to regain use of my phone. — Scott

After updating my android system last Saturday  I one get a pop up  that says “Unfortunately Amazon has stopped”. How do I stop this pop up? — Robert

I downloaded Call of Duty strike team and every me I start the app it starts for a second and then crashes and says unfortunately strike team has stopped. Please help. — James

When I try to move some apps to the SD card it says “package download helper has stopped”… Thanks. — Champ

 

Solutions

Below are the things that you can do to fix an app that freezes, does not respond, won’t load, or crashes constantly. Some of you may have already tried some of them so you can simply jump to the next one.

Do a soft reset

An S5 soft reset involves turning off the phone, removing the battery, and waiting for few seconds before putting everything back together for a restart. This simple procedure gives the device a fresh start.

In some cases, this is the only thing that you must do to fix things up. An electronic device sometimes encounter memory errors after running for extended periods. Removing the battery may also eliminate strange device errors in the process.  If your S5 has been running non-stop for weeks, a soft reset may be all it needs to fix any app-related errors.

Ensure you install available app and system updates

Sometimes, outdated apps may fail to load properly or won’t even open because of some errors. Android environment is dynamic and constantly changing so app-related issues cannot be totally prevented. New features on an app may work smoothly in one device but may be an annoyance in another. A slow app loading issue in your Galaxy S5 may not be present when one opens the same app in an HTC M8. Developers fix issues like these by releasing periodic updates to their products so never let an opportunity pass if updates are up for grabs.

Use the Force stop option

Force stopping an application is like turning off the said app including any background processes associated with it. This is especially helpful if you can no longer turn off the app normally using the back button. To do this in your S5, simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, you will see the Force stop button. Tap it.

Delete the app cache and data

A cache consists of temporary files that your device uses to load an app faster. At times, an app cache gets corrupted or outdated. This can potentially cause slow loading time and crashing. It is recommended that you clear your app’s cache regularly as part of your phone maintenance tasks. To delete an app cache in an S5, please follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, select the Clear cache button.

Deleting an app data is like re-installing the app anew so you must be careful not to do it if you need to save some important data associated with an app. For example, deleting the data of Messages app results to deleting your message logs and history. To do it, simply follow the steps above but choose Clear data option once you are in the app menu.

Manual re-install

Some app freezing problems can be rectified by simply re-installing them from Google Play Store.

Wipe the S5 system cache

If you are experiencing multiple app problems at once, consider deleting the cache partition of your S5. This should be one of your standard tools when dealing with any software issue. For those who experience problems after an update to Lollipop, never skip this potential solution.

To delete your phone’s cache partition, kindly do the following:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Try a factory reset

The last potential solution that may fix an app that has stopped working is factory reset. As the name suggests, factory reset wipes your phone’s internal memory clean and restore everything back to its default. If ever you have downloaded a corrupted firmware, which may be causing your app problems, performing a factory reset will effectively resolve them.

Be sure to back all your personal data up before doing this. Here are the steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Contact the developer

If doing all the things above doesn’t fix your app problem, contact the developer and let them about it. You can use the information provided in Google Play Store to either email or call them.

 

See also Reasons Why Android Apps Crash.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 IPSec app taking large storage space, other memory storage issues

Are you bothered by memory-related issues on your #Samsung Galaxy S5? Keep reading and some of our suggestions may help you. This post tackles one of the most puzzling memory issues after Android Lollipop was released–IPSec app taking up a huge chunk of storage space.

Image credit: Samsung
Image credit: Samsung

This post deals with the following issues:

  1. IPSec app on Galaxy S5 taking 4GB of storage and growing
  2. Unable to free enough space on Samsung Galaxy S5 internal storage
  3. Available storage on Galaxy S5 does not change after transferring files to SD card
  4. How to tell Galaxy S5 to save files to SD card
  5. Galaxy S5 no longer saves to SD card after rooting
  6. Galaxy S5 keeps saying it’s out of storage space even after moving files to new SD card

If you have other #GalaxyS5 concerns, contact us by using the link provided at the bottom of the page.


 

Problem #1: IPSec app on Galaxy S5 taking 4GB of storage and growing

Hi. Recently I got a message about insufficient memory on my device. My device has an internal storage of 16GB. By searching the lack of memory, i found the App “IPsec Service”, consuming almost 4GB!! Unfortunately the data cannot be deleted..

I searched the internet, found several other users having the same problem. The only solution seems to factory reset the phone, but as far as the reset is done the App is again furthermore growing from KB to GB (according to some users). The same happened also to my phone: a week ago the used data was 3GB, today it is 4 GB.

Now I cannot even sync my emails or install new apps. 🙁 Please HELP! Regards. — Andrew

Solution: Hi Andrew. IPSec app taking up more than its fair share of precious storage space is one of the manifestations of Android Lollipop’s memory leak problem. We know that not all Android devices are affected by this glitch but we couldn’t determine either what the is exact trigger of this glitch.

IPSec app’s rapid growth can be linked to Wi-Fi calling and/or VPN services so if you have any of those, consider turning them off for a day.

Updating your current Android operating system appears to fix this known issue though so make sure to check for the most recent version. If there’s no available over-the-air update or if you can’t find a way to update your phone, you can opt to restore the default settings of your phone to via factory reset. If you haven’t tried doing a factory reset before, here’s how to do it:

  • Power down the Galaxy S5.
  • Press and hold Volume Up, Home and Power buttons together until you see the Android on screen.
  • Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume Down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Note: Factory reset will delete everything from your phone’s internal memory storage device. Create a backup of your personal files before you proceed.

Problem #2: Unable to free enough space on Samsung Galaxy S5 internal storage

Hi guys! I’m constantly having storage issues with my S5. I have already tried moving all my apps to the SD card but for some reason I’m always being shown around 400-600MB of free space, no matter what I do. This is even after moving at least 300 or so MB worth of App Data to the SD card (according to the storage manager).

I’ve used CCleaner to try and clear out any cache, but after saving a few hundred MB or so, it always goes back to the same 400-600MB level. No matter what I do, I don’t see any change to the Available Space number – even if I move apps back to the device storage.

And, unusually, because of this I can’t install any new apps nor update my current apps. I am always getting an insufficient space error, even for apps under 100MB. I haven’t tried factory resetting it yet as I don’t want to lose all the setups and changes I’ve made to the phone already. 🙁 Is there any solution I’m missing here? Thanks!  — Michael

Solution: Hi Michael. Moving some of your apps data to secondary storage (SD card) may only buy you approximately a few hundred MBs as they don’t usually consume much space. Unless you have hundreds of apps installed, apps data may only constitute less than 1.5GB for a typical user. That should leave more than enough space to keep other stuff. The best thing that you do to free up significant storage space is to move photos, videos, and music to the SD card.

Keep in mind that some apps may only be installed to the primary storage device (not SD card) and even if you move its associated files, they will may still go back to the internal storage after a restart.

Doing a factory reset may be a good idea if the problem persists even after moving your personal files like videos, photos, music, etc to the SD card.

Problem #3: Available storage on Galaxy S5 does not change after transferring files to SD card

The memory was almost full, so I installed a 32GB SD card. Despite moving photos from local storage to SD card, the memory will not change in either storage. It’s as if the SD card is not communicating with the local storage.  When I visualize in My Files>SD Card  both videos and camera photos are there. 

However in My Files>Images were 4.6GB of space, and they never decreased after I copied them to the SD card.  Same for the videos.  I also transferred applications to SD card.

I also do not understand why all the instructions I have read to transfer files from the local storage to SD card, say to “copy” the files, instead of “move” the files. I would expect that the folder that contains images in the local storage would need to be empty of images to have 0GB.

Please help. — Linda

Solution: Hi Linda. There are two possible reasons for your case here. One is that it looks like the phone does not “refresh” the available space counter after transferring files to another storage device. This may be an operating system bug. Doing a soft reset can easily take care of it. Simply turn off the phone, remove the battery for 10 seconds, and restart the device again.

The second reason may be due to the mode of transferring the files that you are using. To Copy a file means creating a clone of the said file to another storage device, leaving the original in your phone’s primary internal memory. To Move a file, on the other hand, means creating a copy of the original file, purging it from the internal memory  and storing it to the destination storage device (SD card).

Copying a file to an SD card means leaving the same exact copy of the file in the source drive so if your aim is to reduce storage space consumption in the internal storage device, this is not a good option to use. You must use the move option instead.

Problem #4: How to tell Galaxy S5 to save files to SD card

I keep getting messages that say I have no more room on my device. About a month after I got my phone, I added a 64gb SD card. My S4 was similarly set up, but with a 32gb SD card and I  never got these messages. How can I set this up so that I have some free space on my phone & everything else goes to my SD card or the cloud, without having to delete something every few days? I have File Manager HD, but it’s not that straight forward for me. For example, I think I moved stuff to the SD card, but then I find out that it didn’t remove the files from the device storage. Thanks for your help! — Nancy

Solution: Hi Nancy. Your phone’s primary storage device (internal memory) is usually the default storage destination for almost all apps after setting up the phone for the first time. You must change each of your app’s save directory if you want to use the SD card as the default storage device. Google or Samsung have not yet created a streamlined way to do this in one quick stroke.

For example, if you want that the stock camera app will save the photos you’ve taken to the SD card, you must go under Camera settings menu>Storage Location and select Memory Card. The process for other apps should be similar.

Problem #5: Galaxy S5 no longer saves to SD card after rooting

Hi. I’ve bought an SD card 128GB, because I was short on memory. I’ve even made a root to the phone to use link2sd app but I wasn’t able to put it together… The phone, after doing the 2nd partition didn’t recognize the sd. Since then, I’ve unroot it and reinstalled the latest version for Portugal. Now it won’t let me copy files to my SD (documents, photos, etc…). Any ideas? — Jorge

Solution: Hi Jorge. We need more information like error messages and other specific steps you’ve done to be of much help here. Please get back to us with those and we’ll update this post accordingly.

In the meantime, consider clearing the cache partition by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

After clearing the cache partition, reformat the SD card and try to save something to it.

Problem #6: Galaxy S5 keeps saying it’s out of storage space even after moving files to new SD card

Hi. I’ve just bought an SD card of 16GB for apps, photos and music so I don’t have to save them on the device memory. After I installed a lot of apps and moved all the music and photos on the SD card I woke with the message from my phone that says my memory is full and bla bla. I took a look at the settings/storage and my SD was empty, all the apps were on the device but it shows me the otherwise in the app manager. I would really appreciate it if you could help me with my problem. Sorry for my English, but that’s not my native language, I did try my best. — Faur

Solution: Hi Faur. If you used your phone to format the new SD card before moving stuff to it, consider reformatting it using a computer or any other device this time. We can’t think of any reason why this would happen.
Afterwards, perform a soft reset by removing the battery for at least 10 seconds.

If these two procedures won’t make any difference, you want to wipe the phone’s internal storage device via factory reset to eliminate any firmware glitch that may be causing the problem.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S5 Fix For Boot Up, Battery, and Power Problems [Part 4]

s5 power 4

Hello Guys! Welcome to the fourth installment of our troubleshooter series. We expect more similar problems in the next few days as more and more S5 users are switching over to Android Lollipop. If you are one of our readers with any power- or battery-related troubles, don’t hesitate to contact us via the link provided below.

In the meantime, we hope you will find our Samsung Galaxy S5 fix for boot up, battery, and power problems helpful.

 

Problem #1: Samsung Galaxy S5 won’t turn back on

About a week ago I noticed my phone was losing power very quickly and charging slowly so I downloaded a battery booster app. It seemed to help up until a day or two ago. Then yesterday my phone would not charge at all while plugged in. I removed the battery and reinserted it. I tried plugging it into different outlets as well as use 2 other chargers. no connection and eventually, in about 5 minutes or less, I lost all power all together and have not since been able to get it to charge whatsoever. My question is: what do I do now that it will not turn on all together? Do I need a new battery or a new phone? Is there any way to have it turn back on again? — Lexy

Solution: Hi Lexy. A good way to isolate the problem is by using another battery. Before you buy a new though, it’s best if you can try these solutions below to weed out possible software-related issue.

  • Boot the phone in safe mode. This is a standard solution for almost all Android ills so you may want to try it.
  • Check if the device boots in recovery mode. Designed to allow users to debug, update, or flash, booting the phone in recovery mode is also a must-do solution in this case. If you can boot the phone in recovery but not in normal mode try to perform a factory reset.
  • Repair. If using a new battery won’t fix the issue, a hardware component failure may be to blame. Consider having the phone repaired, or better still, replaced.

Problem #2: Samsung Galaxy S5 charging on and off

I plugged in my phone to charge last night and it was going from charging to not charging. I messed with the cord, switched to my wife charger and tried different wall plug, none of this worked. I then turned the device off to troubleshoot the problem and the device came back on by itself 2 or 3 times. I then looked up how to fix this I tried to take battery out while phone on and hold down power button. When I turned phone back on the battery went from 28 percent to 95. The phone still does not charge after doing this. What to do now? — Shawn

Solution: Hi Shawn. It appears that the phone’s battery is the source of your misery. Try to calibrate the battery by draining it completely, then recharge it again up to 100%. If that won’t bring the battery back to its normal behavior, simply replace it.

Problem #3: Samsung Galaxy S5 stuck in boot loop

Hello! So earlier today I was playing a game on my phone (Bubble Witch Saga 2). While I was playing, my phone turned off by itself. My phone has turned off by itself before so I tried to turn it back on immediately. The “Samsung Galaxy S5” appeared on the screen but it didn’t do its normal reboot. It only kept vibrating and turning off and on to the Samsung Galaxy S5 screen. Sometimes I would get lucky and the reboot would go all the way to the ‘Sprint Spark’ screen but it would still turn itself off. I then connected my phone to a charger and for some reason that made the phone turn all the way on taking me to my home screen but once I removed the charger it was the same process all over again with it turning on and off. I read some troubleshooting questions from your website and cleared the App Cache & Data. I even booted my phone in safe mode and wiped the cache partition. None of those worked. I know that my power button doesn’t have any issues. I’m not quite sure if I even have the Lollipop update. The last time I updated my phone was about 2 weeks ago. My Galaxy S5 provider is Sprint. I attached a video of the phone turning on and off on its own. I also want to include that when the phone was turning off and on repeatedly I got sick of the constant vibrating and was able to just turn the phone off to keep it from trying to boot up. Hopefully you can help me with this before I have to go spend money on any repairs. Thank you in advance.

With Gratitude. — Eileen

Solution: Hi Eileen. There are only two things that you can do if your phone is stuck in a boot loop (like your problem). Since you have already tried booting the phone in safe and recovery modes, the only remaining potential solution is a full wipe or factory reset. You can do this by booting the phone again in recovery mode.

If factory reset won’t help, you want to test another battery, or just proceed with replacement.

Problem #4: Samsung Galaxy S5 freezes after a full charge

After I’ve done a Lollipop update, my phone is working fine before I put it on the charging wire after it needs to be charged. when I have my Galaxy S5 on the charging wire when I go to take it off, the phone is frozen. the power button works to show the display but that’s it. I can’t get into the phone. no other buttons work. I have to pull the battery and leave it out for 10-20 seconds put it back in and the phone is fine but I have to do this just about every day again only since the Lollipop update. any help would be deeply appreciated. Thank you very much.

PS:

To my previous email I want to add the fact that my phone is on. when I put it on the charging wire just drain down so I am in need of charging it but it is on again when I put it on the charging wire. when I go to take it off the charging wire when it is fully charged this is when the phone is frozen except for the power button that will only make the screen come back on it will not give any functions like restart or turning it off. the phone is in effect completely frozen. Again please help me as these phones are part of our everyday life so much that it’s driving me crazy. Thank you. Thank you very much. — C. Harr

Solution: Hi C. Harr. If your phone freezes after fully charging it, you may have a firmware issue at hand. Here are the things that you can do:

Delete the cache partition

Forcing the phone to replace existing cache partition sometimes help in fixing freezing problems. If you haven’t done it yet, this should be your first troubleshooting step.

Power on the phone in safe mode

Sometimes, rogue third party apps can hinder some normal functions of a device. Booting the phone in safe mode can help you narrow down the issue because it prevents the phone from running third party applications. If your phone works fine when in safe mode, that’s a strong indicator that an app may be the root of this problem.

Perform a factory reset

Also known as master reset, this procedure wipes everything from your phone and restores it to its original factory state. Make sure you create a back up of your files before you proceed. This won’t delete your data stored  in your SD card.

Problem #5: Samsung Galaxy S5 drains battery faster after Lollipop update

Hi!  After Lollipop update my Samsung S5 works perfectly fine. It’s fast and responds quick than KitKat. But the battery seems to be major problem. with KitKat, my normal usage be around 10 to 12 hours. But after the update the phone stands for 5-6 hours. Whether it’s used or not! Even in Ultra power saving mode charge gets reduced by 20% during stand by..and now I feel the camera clarity has gone down. I checked all my settings but I find a lot of noise in photos . Photos aren’t like before.

One more thing. after the update whenever I open sounds menu in ultra power saving mode ,the menu crashes.  But the main problem is batter life! — Karthik

Solution: Hi Karthik. These issues can best be addressed by these articles:

Problem #6: Samsung Galaxy S5 stuck in AT&T globe loading screen

After reading through most of your posts about the countless problems that occur with the S5, I was shocked to learn that I may have a new one for ya.

Whenever I attempt to restart or turn off my phone, it begins to shut down  normally but gets to a black screen with a blue loading symbol going in a clockwise motion.  The phone will never turn off, I let it sit for 20 minutes doing the same loading motion but finally got frustrated and pulled the battery. Whenever I turn the phone on after pulling the battery, it will begin it’s startup like normal and allow me to use the phone temporarily, before going back to the AT&T globe emblem screen and remaining there until I again remove the battery. 

I’ve already cleared the cache and performed a factory hard reset from the root menu, but the phone still will not power down properly. I took the phone to a local repair shop that specifies in Samsung products (RSI), they said they ran a full diagnostic test on the phone without the SIM card in, and everything checked out good. 

I’m hoping you may have heard of this issue and can give some advice, if not then I will look into other options

Thank you for all you do. — Ian

Solution: Hi Ian. The only solution that we know for this issue is factory reset via recovery mode, which you already did. The problem might be unique to your phone so try to see if you re-flash the ROM (via ODIN) and see if that makes any difference. Otherwise, consider getting another phone.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.