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Samsung Galaxy S5 SMS issues

Galaxy S5 Facebook Messenger app crashes when loading, other MMS issues

We regularly receive requests for assistance about SMS and MMS problems on the #Samsung #GalaxyS5 so we publish some of them here. Before we proceed to the specific topics, we would like to remind our readers that any SMS or MMS issue can best be resolved with the help of their service providers than us. Difficulties in sending and receiving SMS and MMS are sometimes caused by network-related issues so asking direct assistance from carriers is a must. The software troubleshooting a user can do on his or her end only tries to fix a possible device issue. We hope that we drive this point clearly in this post.

MMS s5

Below are the specific topics in this article:

  1. Date and time issue on text messages on Galaxy S5
  2. APN settings for T-Mobile Galaxy S5
  3. Galaxy S5 Facebook Messenger app crashes when loading
  4. Galaxy S5 stops receiving text messages
  5. Family Mobile Galaxy S5 APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Date and time issue on text messages on Galaxy S5

Hi! My issue is more of an annoyance than anything. My S5 likes to update the date on messages at 11 pm the day of. So, for example, on December 3rd, at 11 pm, my messages started getting the date stamp. So all day on the 4th, my messages read the 3rd, and would update to the 4th at 11 pm that night. So, all day on the 5th it said the 4th.

I have tried reboots and auto date and time but I can’t seem to find anything that works. It’s annoying more than an thing,  so I thought I would give you a try (since you’ve helped me with other issues).  Let me know if there is anything you can do about this!

Thanks. — Hannah

Solution: Hi Hannah. The only options to change how a Galaxy S5 displays system time are found under Settings>Date and time. If the Automatic date and time option is enabled but doesn’t change the situation, there may be an app overriding this feature or an unheard of firmware glitch messing with the system. Please try the basic software troubleshooting first to see the difference.

First, you can try to boot your phone in safe mode for as long as you want to observe if a third party application is to blame. To restart your phone in safe mode, just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Booting your S5 in safe mode won’t tell you what app is behind the trouble. It does however gives you a general idea that one of them is the cause. If the problem fails to occur while the device runs in safe mode, start uninstalling third party apps until the issue is eliminated.

Another good thing to try is wiping the phone via factory reset. This will ensure that any firmware issue acquired later on after an update is removed. Here are the steps how to factory reset your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: APN settings for T-Mobile Galaxy S5

So I bought an unlocked Verizon Galaxy S5 the other day and put my T-Mobile SIM card in it. As would be expected, I had a few network problems but I got LTE and text messaging to work. However, I still cannot send or receive MMSs whether group messages or picture messages.

I’m not sure if the way I set up the T-Mobile APN has anything to do with it but I am currently on Global network mode (instead of LTE/CDMA or LTE/GSM/UMTS) and here is the following APN settings:

Name: T-Mobile US LTE

APN: fast.t-mobile.com

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set

MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc

Multimedia message proxy: not set

Multimedia Message port: not set

MCC: 310

MNC: 260

Authentication type: None

APN type: default, mms, supl

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

APN turned on

Bearer: Unspecified

Mobile virtual network operator type: none

Mobile virtual network operator value: not set — Godfrey

Solution: Hi Godfrey. Looks like you have the correct APN settings there. Have you checked with T-Mobile if there are any changes to how an S5 is configured for MMS on their network? If LTE is now working on the device, the only reason keeping you from using MMS on your S5 must be some values in the configuration table. We don’t work for T-Mobile so we cannot confirm if the current configuration is correct or not.

Problem #3: Galaxy S5 Facebook Messenger app crashes when loading

I’ve searched for hours for my problem with Facebook Messenger but I’ve only seen one other person complain about this on a Facebook page with no answer. I don’t see to be having so many problems as everyone else on Lollipop, but this is the most annoying issue.

FB Messenger crashes every other time I select it from the task menu or multitasking menu, whatever you call it. Sometimes it crashes when you select it the first time. Completely crashes and have to restart it every time, but this isn’t even an issue to restart it, as when I’m using the app it runs flawlessly all the time. It has never crashes while in use.

I’m guessing it’s some defect in the software and can do nothing about it. I have tried everything from restarting my phone to reinstalling to disabling things. The sad part of it is there is nothing you can really do to modify any software because Verizon locked the phone from doing any real dissecting in it.

I’m afraid it’s to the end for me, but just in case there’s anything I’m missing, I’m completely open to any ideas or possible solutions. I’m really hoping I don’t have to wait another 4-10 months for Marshmallow, and it not even be affective. — Staci

Solution: Hi Staci. We think that the basic software troubleshooting available for end users like you can fix this problem. There must be an isolated glitch that prevents the Facebook app from loading properly when you tap it. The first thing that you can try is to delete the phone’s system cache. There are hundreds of thousands of potential failure in any given smart device at one time so minor bugs sometimes appear from time to time. The interaction of Android operating system with dozens of installed apps in a device sometimes lead to trouble. Sometimes, an outdated system cache may be to blame as well. Making sure that your S5’s cache partition is clean and fresh may be an effective solution for your problem. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the cache won’t work, we recommend that you try to do a factory reset. This will remove operating system-level issue that may be the reason for the problem. Kindly refer to the steps provided above on how to do a factory reset.

Problem #4: Galaxy S5 stops receiving text messages

Sometime this afternoon, my phone stopped receiving texts, but I have been able to send texts.

  • I tried resetting the phone. I reset the phone, removed the battery for a few minutes before restarting the phone.
  • I also tried turning off Wi-Fi and GPS tracking. In this process I received a few random texts from this afternoon as well as a text from another person from an unknown time.
  • I had no issue receiving or making phone calls, all service bars look fine. No connecting issues with Internet either.
  • I restarted the phone in safe mode, and still cannot receive texts.
  • I also cleared the cached memory using the storage setting within the settings bar.

There are also no spam messages in my folder so they aren’t going there. The only blocked numbers on my phone are telemarketers. I also sent a text to myself and never received it.

Thank you. — Ryan

Solution: Hi Ryan. Have you talked to your wireless carrier if there’s a network issue at the time when you notice texts are not coming in? Service providers don’t usually advertise unplanned maintenance or outages so subscribers are often left wondering if the issue is device- or network-specific. Calling them is the best option you can do right now. As an end user, you are limited to doing only the basic software troubleshooting on the device, which is useless if the problem is on the network side.

Problem #5: Family Mobile Galaxy S5 APN settings

I have a Verizon Samsung S5 phone but I am currently using it with Family Mobile which is the same as T-Mobile I believe. However, everything works great but the only thing I can’t do is receive and send picture texts and MMS. I have contacted my carrier and was able to set up the correct APN info and like I said the phone works great with internet, text and phone calls but it’s just not receiving text pictures and MMS. I do get the MMS but they show up as an attachment and then I’m supposed to download but I just get message of download failed.

When I got the phone all I did was just buy a new SIM card from Family mobile and insert it into phone and called my carrier Myfamilymobile to activate SIM card and was able to use phone. I then just changed the APN settings so internet could work but I just need the text pictures and MMS fixed.

I hope I can get help from you guys. I have read a lot of you guys troubleshooting and tried different things on my phone but no luck. I hope I can get a solution from you guys. I had heard I needed to flash phone but I went to a place where they did that and the guy said that everything was already correct on my phone. Let me know if you can help.

Thanks. — Luis

Solution: Hi Luis. MMS needs internet or data connection to work. Make sure that you have internet connection turned on when trying to send or receive MMS.  If your device can access the internet, the problem may lie on how data APN is configured. You can refer to the details below for the correct Walmart Family Mobile APN settings. Keep in mind that we don’t work for Family Mobile so the information in this post may no longer be accurate as of this writing. Kindly call Family Mobile and let them double check your settings.

Name: Family Mobile

APN: Choose one of the following:

  • web.omwtoday.com OR
  • fast.t-mobile.com

Proxy: <Not set>

Port: <Not set>

Username: <Not set>

Password: <Not set>

Server: <Not set>

MMSC: https://wirelessfour.mmsmvno.com/mms/wapenc

MMS proxy: <Not set>

MMS port: <Not set>

MMS protocol: WAP 2.0 (Most devices do not have this field)

MCC: 310

MNC: 260

Authentication type: <Not set>

APN type: <Not set> OR Internet+MMS (depending on software version)

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

T-Mobile Galaxy S5 won’t send group message, plus other texting problems

Chomp SMS

Our post today shares some of the texting problems encountered on the #GalaxyS5. As usual, the cases below are taken from feedbacks we receive from our community. We encourage you to share your own problems with us so we can publish them here so others can also learn from them.

Below are the specific issues discussed in this post:

  1. T-Mobile Galaxy S5 won’t send group message
  2. Galaxy S5 unable to send and receive SMS
  3. Galaxy S5 emojis issue
  4. Galaxy S5 asking to download text message after Lollipop update
  5. Missing user dictionary on Galaxy S5 keyboard
  6. Galaxy S5 not sending and receiving text messages on time
  7. Galaxy S5 not sending and receiving text message properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: T-Mobile Galaxy S5 won’t send group message

Moved 3 phones to AT&T from T-Mobile. Group text worked perfectly using default Messaging app. Also worked fine when I transferred the first S5 to AT&T. But when my wife’s S5, along with my daughter’s iPhone, were transferred over now our group text messaging doesn’t work. Texts just hang in “sending” mode forever and never send.

AT&T tech support walked us through the custom APN settings. Then reset to factory defaults and re-enter APN settings manually and still not working.

Tried several different texting apps and that didn’t solve the problem. One app – Go SMS Pro – I was able to send a group message but it arrived as an individual message. Updated the APN right inside Go SMS Pro and got a new error message to turn on Mobile Data. But settings-more networks-mobile networks shows Mobile data is on.

Don’t know what else to try. AT&T says their service is set up fine so problem is on the device. Nothing I’ve tried solves the problem. All was working fine before we moved phones #2 and #3 to AT&T. Any ideas? — Bruce

Solution: Hi Bruce. We can’t say for certain where the problem lies as we don’t know how all the three devices are set up. However, you can try a workaround so you can trick your device to send a text message as a group message by doing the following:

  • Open the stock messaging app.
  • Go to Settings.
  • Scroll down to Group Messaging option and make sure that the box beside it is checked.

Enabling this feature will now convert a text message into a group message as long as it’s sent to more than one recipients.

Problem #2: Galaxy S5 unable to send and receive SMS

Not sure Version type – just says 5.0

Phone won’t send or receive text messages or call. I can phone out but my number is now showing private. I have switched phone off and removed SIM card. I have also switched phone off and removed battery and held power button for a minute.

Settings:

  • Call – Show caller information ticked
  • Call forwarding disabled
  • Not going to answer machine
  • Caller ID – network default ticked
  • Call barring -incoming calls not ticked to disable calls
  • TEXT Default messages app – messages ticked. — Tommy

Solution: Hi Tommy. There are only two effective ways to fix this problem — one is to troubleshoot the phone for any software-related cause, and the other is to call your service provider to check for any account- or billing-related issue.

To see if there’s a software glitch blocking the basic functions of your phone, you have to do a factory reset. Doing so will erase everything from your phone’s primary storage so make sure to create a backup of your personal files (videos, photos, contacts, etc) before you proceed. Here’s how a factory reset on an S5 is done:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Another good thing to try is inserting your SIM card to another device to see if the it’s acting up. You can then ask for a replacement SIM from your provider if you find it defective.

If these two potential solutions won’t work, consider calling Verizon for direct assistance. There’s a chance that the problem is not entirely on the device itself.

Problem #3: Galaxy S5 emojis issue

When I hit the “Messages” icon on the home screen and then select a new message, the area where I enter my message has a paper clip and smiley face Emoji.  In the past when I tap the smiley face a selection of many emoji would pop-up and I could just tap one to include it in my text.  Now when I tap the smiley face emoji it inverts the color of the smiley face and does nothing. How do I get the list of emoji to pop back up when I touch the smiley face?

PS:  I can tap and hold the microphone and then tap the smiley face to get to the familiar list but it was much faster previously. — Nel

Solution: Hi Nel. Android is constantly evolving and changes are introduced every now and then. Apparently, Google has moved things around with Lollipop and its sub-versions. To get to emojis this time, you now have to tap and hold the microphone icon. We don’t know what’s the wisdom behind this change but there’s really nothing that we can do about it now. It’s a design issue and not a glitch so try to contact Google to provide feedback for this change.

 Problem #4: Galaxy S5 asking to download text message after Lollipop update

Ever since I’ve downloaded the new Lollipop software, not only does my phone ask me to download text messages and say that they are multimedia messages, my screen will light up and several seconds up to a minute will go by before an alert goes off that I have a notification. Emails are immediate. But every text does the same thing. Lights the screen up then time passes and it will notify me I have a message. — Emily

Solution: Hi Emily. There are two effective solutions if you encounter issues right after an update — wiping the cache partition and doing a factory reset (solutions provided above). The thing with updates is that they sometimes don’t go as planned. Though they are intended to improve things and bring new features, there are other factors that can affect how the final product performs. Sometimes, problems may be found in existing system cache as well so forcing the phone to generate a new one after an update is recommended. To do that, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #5: Missing user dictionary on Galaxy S5 keyboard

Hi there & thanks for giving me somewhere to actually ask my question.

My user dictionary keeps deleting itself. I only find out it has done this when I go to type a new message & try to type a word I know I had only to see the red line appear under it because the phone doesn’t know it anymore.

I have tried importing a backup from storage as per the option on the personal dictionary screen but it doesn’t pull any words from memory & reinstate them. I know I have a word list stored as I have installed an app called ‘UDM’ & I can see the words I have typed & saved previously. I have tried to copy what I think is the backup file to various places using ‘ES File explorer’ that I think the personal dictionary back up is looking at & try again but to no avail.

I really need help with this. It’s almost like something is cleaning my phone without my knowledge or consent. It happens about every week or so. Thanks. — Gregg

Solution: Hi Gregg. If you are using the stock or native Samsung keyboard, the function you are missing is handled by the feature called Predictive Text under keyboard Settings. Make sure that this feature is on.

If you are using a third party keyboard or messaging app, consider clearing the app’s cache and data first, then do a factory reset if nothing works. To delete an app’s cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the keyboard or messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #6: Galaxy S5 not sending and receiving text messages on time

At times my phone does not send and receive text messages. It will be working fine and then all of a sudden someone will tell me they never got a text or I hadn’t answered their text. In my line of work it is very important that all my texts go through and come in and this is very frustrating having to have people resend messages and having to resend messages several times.

I dropped my phone a few times as well so I’m wondering if maybe something may have come loose. — Melissa

Solution: Hi Melissa. Dropping the phone can lead to hardware issues so there’s a chance that it may be the main reason why you regularly miss text messages. The radio handling signals from your network may not be working properly at this time.

Other factors of course can cause why a device may seem to not send and receive SMS properly. These factors include network-related glitches and outages, software bug, or messaging app problems.

Try to do the basic software troubleshooting mentioned in this post like wiping the cache partition, deleting the messaging app’s cache and data, and factory reset. If none of these solution work in your favor, try to call your service provider to see if their network is experiencing trouble at this time. If everything is clear on their side and your phone’s software appears normal, there may be a hardware problem causing the issue.

Try inserting the SIM card to another device to see the difference. If the problem fails to occur on that device, have your S5 replaced.

Problem #7: Galaxy S5 not sending and receiving text message properly

My phone tends to pick and choose who it wants to send messages to. It also chooses who to receive messages from.

The other day my friend texted me 7 times and I didn’t receive a single one. But i was sending and receiving from other people. Not always that drastic. But other times it will not send a message for days. Or once I hit Wi-Fi again? But I never receive the old messages.

Also my keyboard doesn’t like to show up all the time and I have to restart my phone to get the keyboard back.  Thank you for your help! — Katie

Solution: Hi Katie. Please refer to our suggestion for Melissa above and do the basic software troubleshooting. We think that there’s a firmware-level bug causing this problem. A factory reset should easily fix it.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Missing emojis among other issues emerged after Galaxy S5 update, other SMS issues

water resistant S5

Searching for ways to fix text-related bugs on your #Samsung #GalaxyS5? This post may point you to the right direction. Below are the issues this article covers today:

  1. Galaxy S5 did not receive SMS because storage was full
  2. SMS does not work on a Verizon Galaxy S5 when used in Europe
  3. Galaxy S5 won’t send text message
  4. Solution for unsorted text messages on Galaxy S5
  5. Text message icon no longer showing in status bar of Galaxy S5 after system update
  6. Missing emojis and other issues emerged after Galaxy S5 update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy S5 did not receive SMS because storage was full

Hi. My internal storage was full yesterday and it gave an error message that I cannot and receive text messages. I cleaned my files today and freed up more memory.

How do I get the text messages from when the error was on?

I tried restarting, turning on/off mobile networks and changing default messing app to hangouts. Still didn’t sync. Please help. — Joseph

Solution: Hi Joseph. Delivery of text messages depends on the conditions set by your network service provider. If your device was not ready during the delivery period, it is typical for carriers to keep SMS and MMS for a certain period so they can attempt to re-send them at a later time. This means that there’s nothing that you can do at your end but wait for the carrier to send the messages again.

Problem #2: SMS does not work on a Verizon Galaxy S5 when used in Europe

I took my phone to Europe and purchased a SIM card there for use. I changed the APN’s appropriately and all worked except I could not send texts. I verified with Verizon that my phone was completely unlocked, then I called the provider in Europe and they first guided me to go to settings/applications/messages/text messages and change the settings there appropriately. 

When I attempted to do that, the “Messages” field was grayed out and I could not access it. When I explained to support they told me this is a problem with the Verizon phones because Verizon uses a customize version of the Android (or customized firmware, I really don’t recall…). They said that if I flashed the phone with standard Samsung / Android software or firmware that all would work. I decided not to make any changes as I was concerned that if I did, my phone may not work when I return home. 

My question is. If I were to put standard software/firmware on my Verizon phone so it would work fully in Europe (for next time) would my phone also work with Verizon when I put my Verizon SIM card back in? — Mark

Solution: Hi Mark. If you’ll flash a non-Verizon ROM to your phone, there’s no guarantee that all Verizon services will work once you insert a Verizon SIM card. We don’t work for Verizon so we don’t have an accurate list of services that will work on a device that runs on a non-Verizon firmware. You have to ask them for this information yourself.

Problem #3: Galaxy S5 won’t send text message

I had a Samsung S3 mini which started to give me problems sending text. It would say message not sent every so often so after speaking to my supplier, Virgin, I decided that with the phone being 2 years old I would replace it. I bought an S5 brand new from car phone warehouse one week ago after six days.

The same thing is happening again so I am assuming the problem is not phone related. My wife, daughter and grand daughter all on Virgin and none of them have had the same trouble as myself whilst being in my house. I will be contacting Virgin once again re this problem thanks. — TP

Solution: Hi TP. If the same issue happens on a new S5, the first thing that you can do is ask Virgin to replace the SIM card (especially if you recycle your old one from the S3). If using another SIM won’t do any good, start troubleshooting your phone.

Boot your S5 in safe mode

Users usually carry the same set of applications over when changing to another phone. To see if one of your installed apps is the culprit, try to boot the phone in safe mode. To do that, follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.
  • To go back to normal mode, simply restart the phone.

Run the phone in safe mode for several hours and make sure to test if the issue will occur. If everything appears normal in safe mode, this means that one of your apps is to blame. Make sure to uninstall apps until the issue will be eliminated. Otherwise, proceed to the next solution.

Delete the messaging app’s cache and data

If the issue remains even when in safe mode, the problem is most probably isolated to the text messaging app you’re using. Try wiping its cache and data to see what happens next. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #4: Solution for unsorted text messages on Galaxy S5

Hi, this isn’t a current issue. It’s one I just resolved, but maybe it’s an unknown issue and it has a simple fix. As of late, I’ve been having a couple issues with my S5’s system clock. A couple weeks ago, the automatically set time from the network was an hour off, so I reset the time manually.

Today I awoke and all of the texts I was sending, and receiving, we’re not being updated in the chat window. I confirmed that my messages were being sent by a friend, so I started trying to resolve the issue. Did soft and hard resets, cache partition erase, and updates to no avail. I switched messaging apps, still nothing. As I was scrolling around in my conversation trying to confirm that my messages were nowhere to be found, I found the test messages I sent to myself in the previous day at 9pm. I looked at my clock and it was 9am. I looked at my phone’s clock and it said 9pm. Somehow my phone, again, was having a time issue, so I set it back to automatically updating from the network, which now gave the correct time as opposed to when I had to adjust it manually. I sent a message with the clock being correct and it worked perfectly.

So what I’ve learned is that if your system clock is the wrong time, your messages may not be stored or updated. And if they are, they will be in the previous day’s conversation. — Chris

Solution: Hi Chris. Thanks for sharing this helpful input. You’re correct. If a device’s time is incorrect, the network will continue to send your messages normally although they may be sorted differently on your phone.

Problem #5: Text message icon no longer showing in status bar of Galaxy S5 after system update

My text message icon does not show up on my status bar and my vibration has changed to just a very short spurt after an AT&T update. Everything worked fine before the update and now I physically have to check my messages every time I open my phone  to make sure I don’t have a text message.

I’ve soft reset, cleared the phone cache, made sure my text messages are set on priority, made sure my text message was set on vibrate, made sure I had the notification box checked to receive notifications on the app.  Still I don’t receive notifications for the app.  It’s the app that came with the phone. Not the AT&T message app.  Any help to rectify this  would be appreciated. — Stomie

Solution: Hi Stomie. We can see that you’ve already tried some of the basic software troubleshooting. If wiping the cache partition did not fix the issue, the next logical step is doing a factory reset. Unless this is a flaw in AT&T’s version of Android Lollipop, factory reset should restore the normal notification features of your phone. We haven’t heard of this problem from other AT&T users so this may be isolated to your phone. Updates don’t usually go as planned, especially with Android Lollipop, so making sure that there are no firmware-related issues via factory reset is a must in your case.

In case you need the steps, here they are:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #6: Missing emojis and other issues emerged after Galaxy S5 update

Messaging. Ever since the phone has done it’s updates, I cannot send emojis on my text messages.  I used to. The little face was under the paperclip and one I pressed it they would pop up the emoji screen. now when I press the little face nothing happens. I have tried turning off the phone taking out the battery running diagnostics checking every app and nothing. I’m at the point where I am considering of doing a hard reset to see if everything gets back to normal.

In addition I am dropping calls or the call goes directly to voicemail and then the voicemail will show up 2 hours later sometimes the same thing happens via a text message whether the message is coming from an iPhone or an Android. please advise.

Also I need to know why my Bluetooth does not work when I am in my car to use the GPS and have the Bluetooth to engage the phone at the same time the phone portion will work but the GPS will not speak. — Evelyn

Solution: Hi Evelyn. Because the issues you have started after an update, it is recommended that you first wipe the cache partition.

Here are the steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Wiping the phone’s cache or cache partition may not be effective at times so make sure to proceed to factory reset (steps are provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Message+ on Galaxy S5 not receiving text messages, more SMS-related problems

Verizon Messages

Hello DroidGuy community! Welcome to another post that tackles SMS and MMS issues on #Samsung #GalaxyS5! Below are the topics discussed in this article:

  1. Galaxy S5 fails to send MMS and Pinterest app keeps freezing
  2. Galaxy S5 unable to send MMS to an iPhone 5
  3. Galaxy S5 no longer able to download MMS via mobile data
  4. Galaxy S5 gets delayed SMS or Group text messages
  5. Galaxy S5 with iPhone SIM does not send SMS to recipient
  6. Message+ on Galaxy S5 not receiving text messages
  7. Galaxy S5 no longer able to attach a photo to SMS after an update
  8. Next SMS app on Galaxy S5 delay in sending and receiving SMS
  9. Galaxy S5 sometimes unable to send SMS via Verizon Message+

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 fails to send MMS and Pinterest app keeps freezing

I send a picture in a text and I get a symbol & message that it was not sent. When I click on the symbol it reads resend outdated picture.

It was only happening on multiple pictures but today it did it on a single picture.

I’m also having an issue with Pinterest…the screen goes blank when you hit the back button & I’ve had to restart the device to unfreeze it. — Sherry

Solution: Hi Sherry. Each carrier sets a limit in terms of file size for MMS so make sure to check with your own carrier if you are going beyond.

Another possible reason for this problem may be due to the messaging app you’re using. Try deleting it’s cache and data before sending another MMS to see the difference. To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your Messaging app in the list and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

This same method can be applied to your Pinterest app.

Problem #2: Galaxy S5 unable to send MMS to an iPhone 5

My Galaxy S5 will not send MMS messages to an iPhone 5. Everytime I try to send it says “Invalid destination address”. I have updated my SIM, checked that my data was in, soft reset the phone and everything. NOTHING WORKS! But the weird thing is, is my phone will send mms to an iphone 6. I don’t know what is going on. — Arika

Solution: Hi Arika. If an iPhone 6 can receive your MMS, the problem is not on your end. MMS service is not phone specific so the issue must be on the receiving iPhone 5. Tell the owner of iPhone 5 to troubleshoot the issue on his/her end. You can refer him or her to an Apple forum thread for more specific things to do.

Problem #3: Galaxy S5 no longer able to download MMS via mobile data

Ever since the Lollipop update a couple months ago, my phone no longer downloads picture messages or any group messages unless I am connected to Wi-Fi.

Before the update, it would download regardless if I was connected to Wi-Fi or with just the phone data.  Other apps and browsers work fine on the data, it’s just the MMS functionality this has been affected.  Please help! — Ana

Solution: Hi Ana. Since something changed after a firmware update, we suggest that you wipe the cache partition to ensure that there are no corrupt cache hindering some functions of your device. To do that, simply do these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the system cache won’t do anything, restore the default settings of your S5 via factory reset. This is an effective method in solving firmware-level issues.

Important: A master reset will erase everything off the phone’s primary storage so make sure that your personal files (photos, videos, contacts, etc) are saved somewhere before proceeding. Here are the steps to do:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

You also want to ensure that all the APN settings on your S5 are correct so try to call your carrier for the correct configuration.

Problem #4: Galaxy S5 gets delayed SMS or Group text messages

I sometimes do not get texts in a group text… others in the group will receive the group text. I’ve tried both the Samsung and Verizon messages apps, seems both to be not getting the text message….I feel out of the loop trying to figure out what someone is responding to. Also, sometimes my text show up after the person has replied to my text…make sense?. Like they already replied to my text before I sent it… — Nav

Solution: Hi Nav. If this issue happens inconsistently, the reason might not be on your device but at the network level. SMS and MMS delays are almost always network-related. What many of us don’t realize is that carriers are not obligated to send SMS and MMS on time. These communication service we have so much relied on for the past several years is still unreliable due to a number of factors and what carriers can do is to attempt best-effort support for their subscribers.

If possible, contact your carrier and let them know about the situation so they can help you directly. To help them figure out what may be the problem on the network, try to give them as many details as possible including the time of day, patterns, names of apps, etc.

Problem #5: Galaxy S5 with iPhone SIM does not send SMS to recipient

I recently transferred from using iPhone 4s to Samsung S5 and I’ve had a few problems with my service. The phone is from America from Verizon. However, my phone carrier is Live Connected in Australia.

The issue is when i send texts, the recipient does not receive the text. However, the message is displayed as ‘sent’ on my phone. I’ve  deregistered from iMessages already and it has worked previously.

Also, a message which appears when i turn on the device is “Unfortunately, VZWAVSService has stopped”. Thank you for helping! — Joy

Solution: Hi Joy. We need more information from you to be of help. Please provide the answers for these things listed below so we can update this post accordingly:

  • How many contacts are not receiving your text?
  • What are their devices?
  • What messaging app are you using?
  • Are the recipients using iMessage for text?
  • Do they experience possible network-related issues on their end?
  • Can you send and receive your own text message on this S5?
  • Have you tried using a different SIM card on this S5 to see if the issue is SIM-card related?

VZWAVSService is an app from Verizon. Make sure that you force close or disable it to prevent the annoying pop up from returning.

Problem #6: Message+ on Galaxy S5 not receiving text messages

I use Message+ for texting. I have had numerous problems with getting back replies in group texts that either I start or I am a part of.  I have called Verizon twice and stopped in my local store once and they try a few things.  Basically though, they are clueless.

Example: I sent out an important group message today to 7 people and did not get one of their replies back even though they ALL replied back to me. The message is set to Group MMS and if I look under the recipients list, recipients reply to “Group” is chosen. I am at a loss. I know that Apple does not play well with others but there has to be some solution! Any advice is greatly appreciated! — Crystal

Solution: Hi Crystal. Message+ is a Verizon-supplied app and we have no idea how it works so the best thing that you can do in this case is call technical support. Keep in mind that sales reps in Verizon stores may not be necessarily trained to handle technical issues or product-specific queries like yours. Make sure that you talk to the right department, especially, if possible, to the team that handles feedbacks and complaints about Verizon apps.

Wiping Message+ cache and data (steps provided above) may also help you in this case so try to do it before calling Verizon.

Problem #7: Galaxy S5 no longer able to attach a photo to SMS after an update

Ever since I updated my phone, I can no longer attach a photo with my text messages. For example: I click on the “paper clip button” to attach an image, I then go to my photos, I then select a photo….and the only option I have is to send it.  There is no way to attach the photo to my text messages. I can only send the photo by itself. “Send” is the only option available.

Also, I use to be able to add a slide to my text messages.  I can’t do that anymore either.

Please help.  Thank you! — Kat

Solution: Hi Kat. What messaging app are you using? Try to wipe the messaging app cache and data, then delete the cache partition. You may also need to perform a factory reset if the two solutions won’t make any difference.

Problem #8: Next SMS app on Galaxy S5 delay in sending and receiving SMS

I general like to use Next SMS for all my texting needs.  However, there have been times when I will type and send a message and it may take as long as 30 to 45 minutes for the message to send. Same for receiving messages. Some times it takes forever for me to get a SMS.  However, if I go back to the stock Messaging app the issue doesn’t happen. Any ideas. I have also had the same issue with GO SMS. — Sean

Solution: Hi Sean. Looks like the issue is isolated to Next SMS app only. Try to re-install the app and wipe the cache partition and you should be good to go.

Problem #9: Galaxy S5 sometimes unable to send SMS via Verizon Message+

Good Morning. I’ve been trying to find a solution to this problem to no avail. I have a Samsung Galaxy S5 through Verizon. I’ve had it for about a year and 7 months. I’m using the Message+ software that comes with the phone and is Verizon’s default messenger. I’ve had no issues with it up to this point.

Recently, I found out that some of my texts were not being received by a few of my contacts. This seems to be a random occurrence and not linked to size or type of message. One word messages have just as much chance of not being received as a two or more “page” message. When I send the messages it always says “sent” and never gives any errors or other indication that it did not go through. I have powered off my phone and powered it back on several times. I have tried switching to airplane mode and back. This issues occurs when connected to Wi-Fi and when not.

I did a factory reset about a month and a half ago for other issues, but at the time this text issue was not present. I have also completely uninstalled the text software and reinstalled to see if maybe I had missed an update. None of this works. Any assistance or advice you can provide is extremely appreciated. Thank you for your time.

Sincerely. — David

Solution: Hi David. Were you able to send text messages to these contacts before? If yes, the issue may be network-related — either your network fails to deliver the message, or the recipients’ own network were not able to deliver your text. SMS is a two-way street and networks of sender and receiver must be working at the same time for the system to work.

Try using the stock messaging app for a few days to see if there’s a noticeable difference. If the problem persists even when not using Message+, then the issue is most likely beyond you. Make sure to let your network know about it, or ask your friends to call theirs for a resolution.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.