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Samsung Galaxy S5 power issues

Galaxy S5 shuts down on its own, more power charging issues

s5

Are you experiencing charging issues on your #Samsung #GalaxyS5 phone? If yes, this article may help you in finding the solution that may have evade you until this time.

Below are the issues discussed in this post:

  1. Galaxy S5 shuts down on its own
  2. Galaxy S5 no longer charging using the original charger
  3. Charging port on Galaxy S5 not working properly
  4. Galaxy S5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 shuts down on its own

Hi, so from around three days ago my S5 suddenly started shutting off randomly. Whenever I try to start it up again it’ll have the starting up animation but then just shuts off again, or it’ll play the starting animation twice before shutting off again. I’ve realised that the longer I leave it before trying to start up again the longer it stays alive before flatlining again, but usually only 1-5 seconds.

If I restart it immediately it won’t even make it to the lock screen, it’ll just shut off again. Most recently the phone just shut off at 43% percent and kept looping every time I tried to open it. The battery drastically drained during these loops – going from 43 to 13% within 5 minutes. Phone only managed to open again after I put it on charge.

I should mention that my brother bought this phone for me off eBay and it did have some initial problems which I (admitted stupidly) didn’t send back to the guy when I discovered it because I didn’t want to bother my brother after he had spent so much money buying it for me. The issues was that it wouldn’t be recognized by the laptop when I connected it (wasn’t the charger or laptop’s problem). The earphones and charger that came along with it broke pretty quickly too so I guessing that this phone isn’t fully…authentic? But other than those problems it’s been working fine until now.

So I just wanted to check with you guys if this is a problem normal Samsung S5 might face as well (assuming that I am correct that my current phone isn’t authentic).

Oh the phone was also rooted when I got it if that means anything. So is this a normal issue? Can it be fixed? Or is my phone a dud that I should probably toss out? Sorry, really inexperienced with this type of thing. — Jessica

Solution: Hi Jessica. Before we give you the list of things that you can do to fix the real problem, it is worth mentioning that the random reboot issue is only a symptom. Your first task is to narrow down the possible variables until the cause has been identified. An issue like yours can be due to a hardware malfunction, or a software glitch. To start, try verifying if the issue is at software level.

Boot your S5 in safe mode

Since the phone randomly reboots if you try to turn it on in normal mode, consider restarting it in diagnostic mode, also known as safe mode. While in this mode, your phone will not be running third party apps. If your phone won’t reboot randomly while in this mode, that’s an indication that our hunch is right. To boot in safe mode, please do these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

To effectively fix the issue after you’ve discovered that one of your apps is the reason behind the trouble, simply uninstall suspect apps until the issue has been eliminated.

If the problem remains even when in safe mode though, proceed to the next solution.

Wipe the cache partition

Cache partition, also known as the system cache, is a repository of files used by the device to load apps quickly. If some of the files becomes corrupted, problems may arise. Wiping the cache partition can be done safely and you will not lose your personal date. Here’s how you do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Restore firmware defaults via factory reset

Another possible solution for this problem is by wiping the phone clean and start fresh again. This can be done by doing a factory reset. If you haven’t done it before, here’s how to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Boot in download mode and reflash another/stock ROM

The last software troubleshooting that you can do is try to install a different ROM from the one that you have. Since your phone has been rooted, you can also consider unrooting your device to see the difference. The goal is to see if modifying the firmware to something different will eliminate the possible software problem.

Have the phone checked for hardware problems

If nothing changes after doing all the software stuff above, make sure to seek help from professionals. There might be a hardware component that’s not working properly causing the phone to shut down on its own.

Sometimes, a faulty battery can also lead to random reboot issue so try to see if using a different one can fix the problem.

Problem #2: Galaxy S5 no longer charging using the original charger

I am currently experiencing my original phone charger not charging my phone. Not even a 2.0 USB will charge it. Got home this evening went to put phone on charger at 6% and said phone not compatible with charger.

Did a reset and still not working on original charger mine or my wife’s charger. Went to put on a 2.0 USB and same issue except it said Downloading with a Green symbol looking like Task manager (which I don’t have on my phone).

I removed battery and put battery in my wife’s phone. Charged fully, put back in my phone and started up. Went to battery under settings and battery life says 3 hrs at 95% and wife’s says 3 hrs while her phone is at 30%.

I know this is not an accurate count but I’ve never seen my phone battery grid at a 45 degree angle decrease before.

I did hard reset on phone but had to wait  15-20 minutes after several attempts of 2-5  minutes with battery out before I placed it back in phone. battery life says the same decrease. I’m going to leave unplugged for the night and see what happens. How do I know if it’s the battery, charging port issues, or even software issues?

On another note, we can’t connect my wife’s phone to Wi-fi. I’ll removed connected devices from our hotspot 4GLTE Pantech. Her Tablet, and my phone pick it up but when I try to connect hers it just says connecting and then kicks out. I believe authentication error from reviews I’ve read and  didn’t know S5 had these problems. I guess we’ve been really blessed with our device’s for the last year and a half until now.

I’ve tried troubleshooting for the last 2 hours and can’t get it connected. Even the hotspot which I can’t access online do to admin phone number on device is not pulling up an account. She has same Android version as my phone so I don’t believe it’s that but I don’t what else to do, but back up and reset. Thanks in advance for any help/advice you are able to give us. — Andrew

Solution: Hi Andrew. Inserting the battery of your S5 to your wife’s phone is a good way to determine if there’s a battery issue at hand. The good thing is it looks like there’s none. This means that you must focus the troubleshooting on your phone only. We have outlined the basic software troubleshooting above so make sure that you do them on your phone too.

Do the safe mode procedure first. Try to charge the phone while in safe mode to see a difference. You can skip doing the cache partition if you plan on doing a factory reset. After the reset, make sure not to install anything before you try charging again. If all these potential solutions won’t lead you to a software cause, then that’s an indication that a hardware failure is behind the trouble.

If you’re getting authentication errors when connecting a device to a Wi-Fi network, make sure that you do the basic stuff first which includes the following:

  • Restarting the modem and/or router.
  • Forgetting the network on the device.
  • Making sure that you are entering the correct Wi-Fi password.
  • Verifying that there are no filtering mechanism on your Wi-Fi that prevents a device from connecting (like MAC or IP filtering).

If you are positive that the network is fine and your wife’s phone is not excluded from connecting to the local network, you can start to troubleshoot the phone by doing the same procedures mentioned above. Any of these potential solutions should fix it.

Problem #3: Charging port on Galaxy S5 not working properly

My phone was charging last night and functioning fine. I tried to charge it this morning with every Samsung cable and socket and it wouldn’t happen. I turned my phone off and took out the battery, I cleaned and played around with the charger port using a toothpick. While my phone was off and I attempted to charge it again the lightning bolt sign would flash on and off again but the phone wasn’t charging. Finally, I pushed the cable really hard into the port and it started charging but I have to keep holding and pushing the cable for my phone to charge. Please any suggestions. — Riana

Solution: Hi Riana. The charging port might be damaged and causing loose connection everytime a charger is inserted. Make sure to have the phone checked by a qualified technician. If the phone is still within the standard one-year warranty period, try to call Samsung and ask for a replacement instead.

Problem #4: Galaxy S5 won’t power on

So I cracked my screen a month ago and got it repaired today. I also got a case for it and a tempered glass screen protector. The phone was working when i got it as i turned it on and the dead battery sign was on it. I came home and charged it and it was charging fine. I then took it off charge for a moment and the phone completely went blank. I put it on charge and nothing happened. I have now put it on charge for roughly an hour and a half and still i try turning it on and it has not worked. I decided to search on the internet and some of the ways were to hold the lock and home button together for 10 seconds, hold the home and volume down button and did it but nothing seems to work. Not sure what is happening and it is too late to go to a repair shop as they will all be closed. — Harris

Solution: Hi Harris. We apologize if our answer will not reach in time but as you may have noticed by now, we don’t provide immediate solutions. It can sometimes takes days or even weeks for us to be able to compile and write a post for a particular issue.

Anyway, as far as possible solutions are concerned, you can try to do the basic software troubleshooting suggestions above first. If not one of them works, that’s a sign that you may have a hardware issue at hand and you need to have the phone checked.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Causes of Galaxy S5 fast battery drain issue, other issues

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Charging your phone more often nowadays? You’re not imagining it. The longer you have been using your phone, the more frequent you should be charging it. That’s normal for a Lithium-based battery. Read on to know more about it!

Our article today deals with these topics:

  1. Causes of Galaxy S5 fast battery drain issue
  2. Galaxy S5 manual update to Lollipop
  3. Data recovery on a Galaxy S5 that won’t boot

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Causes of Galaxy S5 fast battery drain issue

I know you hear this all the time, but I’ve yet to read any solution.

My symptom is this: My battery is draining at an all-time mega-fast clip. I mean FAST. If I am using the phone at all, I am recharging up to 4 times a day now. What separates me from anything I’ve read so far is this: I’ve noticed that with every single update to the OS of any kind, the battery has drained faster. Without question. When I first got this phone within weeks of its release, if I had never updated it, I would have been one happy camper today. It was lean, mean, fast, and held a charge for a couple of days. I was deliriously happy with it. Then came the first update, and it’s never been the same since. I’ve had a host of other problems post-updates, just like everyone else, but this battery thing has almost defied belief — and I wanted to share with you my observation since I’ve been with this phone since the beginning when it was first released and through all subsequent updates, with each being worse than the last related to battery drainage.

I have no new 3rd party apps installed. Any that I had are long gone. I am down to the same core that I’ve been using for most of the past year — ones that I know are rock solid. I have installed, uninstalled individually, by batch, reinstalled, uninstalled again ad nauseum other apps until I am back to my core batch again. And NOTHING has made one iota of a difference in the battery. I have downloaded, used, dumped, installed another, used, and dumped the top-rated battery utilities, and they do virtually nothing to improve the situation.

Now I’m at the point where I wonder if maybe the battery needs to be replaced through attrition? I don’t know. I’m dumping the phone to get a new device here in the next couple of months, so I’m not investing in another battery regardless. But until I get another device, it sure would be nice to know if you have heard of anyone else reporting this same scenario, and if so, if you’ve had any successful strategies for solving it.

By the way, I’ve dumped system cache about a thousand times, I’ve rebuilt from scratch, I’ve done all the usual troubleshooting steps — all to no avail. Yet, as I said earlier, when I first got the phone, before the first update, this phone was a gem. Now I hate it, I hate Android, I hate Samsung, I hate Google, I hate Thomas Edison, I hate …

Hey, man, thanks a million for taking the time to read this tome. I greatly appreciate it, and I GREATLY appreciate you. You are one in a million, and I hope you realize how admired you are in the user community, and how grateful we are for the incredible services you provide. Thank you. — Bill

Solution: Hi Bill. We are aware that you don’t want this letter published but we think discussing your issue in this post can greatly help Android community in the long run. We redacted your letter slightly to remove personally identifiable information so we don’t compromise your privacy. Posting your issue here is also the only way that we communicate back to you, especially after you have spent some time and effort in letting us know about it. And we appreciate you for that.

Lithium-Ion batteries are limited

Now to the issue at hand. As portable devices become more advanced year in and year out for a good part of our digital lives, there’s one aspect in this smartphone revolution that didn’t much at all — the battery. The power source of even the most expensive and powerful smartphones today still suffers from this perennial weakness. As smartphones gain wider, bigger screens as well as more impressive processors, the Lithium Ion battery that powers them has remained technologically dormant. It’s not uncommon to know users don’t have a full day’s usage before that call to charge rings again. As smartphones become more power hungry, the power source in the form of existing Li-ion batteries are apparently unable to keep up.

The only way to ramp up battery capacity today is to make it bigger and thicker. Ever wonder why a 10050mAH Power Bank is that thick? There is no arguing that manufacturers can equip their flagship phones with higher capacity batteries but that would sacrifice aesthetics and weight considerations. The only way to increase battery yield today is to physically increase the battery itself.

Blame it on chemistry

Lithium batteries work by transferring Lithium ions between electrodes — a Lithium-Cobalt cathode and a Graphite anode — in a cell. During a charging period, the battery siphons ions on the anode, and when you use the phone, the ions are moved to cathode. This process of moving the ions between the electrodes is called “cycling”. Overtime, after several cycles, a film of Lithium atoms are collected in the anode and remains there. After each charging and discharging (or cycle), more layers of atoms are deposited to the anode, which results to reduced capacity. You repeat this process day in and day out for about a year and you have effectively reduced the capacity of your battery.

For some unlucky ones, both cathode and anode electrodes can get coated with a film of atoms, resulting to a more abrupt drop in capacity level. Such situation can lead to an irreversible capacity loss very quickly. This is the main reason for a more noticeable fast battery drain issue we often encounter from many members of our community.

So what can you do to extend battery life of your phone?

If you have time, we recommend that you visit a previously posted article regarding this issue. We know that you may be contemplating on replacing your phone with a new one in the near future but the tips that you may gather from that simple guide can be useful in extending the life of your phone’s battery.

Problem #2: Galaxy S5 manual update to Lollipop

I tried to update my AT&T S5, and it appeared to download successfully. It even went as far as asking permission to restart my phone. After pressing “restart”, the phone began to reboot. A text of small blue text  appeared in the top right of the screen. The AT&T logo appears, and a percentage completion scale appears at the bottom of the screen, and says 0%, then says “UPDATE FAILED”. I am unable to check for updates again for another 24 hours in the “ABOUT DEVICE” tab. I hear that the install can be forced thru “ROM” but I’m not able to do that without a step by step tutorial. If you could help me get the new 5.1v onto my phone I would appreciate it. — Jeff

Solution: Hi Jeff. If you want to manually update Android, you have to use a few tools to accomplish it. These tools include a working computer, Odin program, Samsung Kies program, and USB cable.

We haven’t written a step-by-step guide on the matter at this time so we recommend that you use Google instead to look for sites that offer tutorials for this procedure. One of the important things to remember when manually installing a ROM is to ensure that you are using the correct firmware version. In your case, you have to download and use an AT&T Android Lollipop version (UCU3BOC4) instead of others (like Verizon’s VRU1BOA8 or T-Mobile’s UVU1DOB1, etc).

Important: Manually flashing a ROM to your S5 runs the risk of temporarily or permanently damaging the phone (normally called bricking). Do it at your own risk.

Problem #3: Data recovery on a Galaxy S5 that won’t boot

Hello and thank you for all the work you do to help us with our Android devices.

My daughter-in-law’s S5 won’t boot beyond the Verizon screen. I’ve been looking for a way to get her data from it before the Verizon store replaces it. (At least they said they would because it was less than a year old when it began behaving this way.) But, she doesn’t want to lose her data, especially the photos, as they record the last year of her daughter’s life. (She’s 2.) Unfortunately, she didn’t have the camera’s setting set to auto save to the external SD card, nor did she backup to another service or device.

I’ve read your article, How To Fix Boot Up, Battery, Power Problems on Samsung Galaxy S5 [Part 1], and followed the directions regarding clearing the cache. Unfortunately, that wasn’t a working solution. So, before I reset it (or we just despaired and took it back to Verizon) I wanted to inquire of you regarding salvaging any of the data. I know your answer may be, “That’s impossible.” But my motto had always been, “It never hurts to ask.”

So, I’m asking, do you know of any way to salvage the data from a phone in this state? I don’t believe that it was displaying any a-typical behavior prior to  behaving in this manner. As far as I know, she had used it till the battery power ran out and it died. Then she plugged it in to charge and the next morning, when she turned it on it wouldn’t boot beyond the Verizon page. Sorry I don’t have more info for you to work with. Thanks. — Jenelle

P.S. Upon reading a couple of your other articles related to this issue I attempted to restart the phone in Safe Mode and the result was still the same. It didn’t behave any differently; It wouldn’t boot beyond the Verizon screen.

And, where will I see the response to my inquiry?

Solution: Hi Jenelle. If the phone no longer boots up normally and you did not install a custom recovery software like TWRP or clockworkmod on it, we don’t think there’s any other way to recover those files. If you did not root the S5 before, then most probably it is still running the stock recovery software, which does not offer any way to recover personal data stuck inside the phone’s memory.

There are some online sites that claim to offer recovery services but many of them are scams. Your concern is similar to this case that we published before. Try to check if the online sites mentioned in this post can help you recover the data.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 won’t boot normally and stuck in download mode, other power problems

Here’s another post that we hope can shed light on your #GalaxyS5 power problems. This does not cover the whole range of power issues on a Galaxy S5 but we are planning on publishing more posts in the future to continue this series.

S5 in armadillo case

 

Below are the topics discussed in this post:

  1. Galaxy S5 overheating, showing other signs of malware
  2. Galaxy S5 won’t boot normally and stuck in download mode
  3. Galaxy S5 power problems after installing Android Lollipop
  4. Charging problems on Galaxy S5 after using Otterbox Defender case

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S5 overheating, showing other signs of malware

Phone overheating. Losing charge even when not in use. (I don’t leave background apps running.) I’m suddenly getting pop up ads. Sent text messages show triangle with exclamation point even though they went through. (On two numbers.). — Jann

Solution: Hi Jann. The problems you mentioned appear separate from each other but they may actually have only one reason–malware. Fast battery drain, overheating, pop up advertisements and errors are just some of the manifestations of a virus- or malware-infected device. If you haven’t read our previous post about pop ups (although the article was written for an S6), we recommend that you check it out. Just follow this link.

If you haven’t tried doing a factory reset on an S5 before, here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 won’t boot normally and stuck in download mode

My phone keeps bootlooping. i can get it to come on after awhile but wifi will only work if I turn it on. as soon as the phone comes on then it shuts off after while and the button turns grey the on switch. the wifi button shows grey around and the wifi bars are green but very faint. when that happens I get a camera error message.

I had a friend redo the stock firmware and that didn’t work. he then done the kernel file after that the phone turned right on with no problems.

I went and got it and it was bootlooping after I left and tried turning it on.

So I took the battery out and plugged it and it went to the Grey battery with the lightning bolt. And then to the battery with green stuff flowing through it which it doesn’t show when it bootloops and has the other problems an it turned right on.

so I turned it back off unplugged it an tried it. bootlooped again. So I done the same process and plugged it back in. It came back on well a few days later even plugging it in wouldn’t work so I think it is messing up that kernel file or something.

I don’t know please help though. This I the most annoying thing I’ve ever had on a phone.

do any questions please ask I hope you can help. my phone was the build that released in July that came on 5.0. I’ve factory reset multiple times and wiped cache. it is all stock. it will boot straight into download mode. nothing else though. — Tyson

Solution: Hi Tyson. If your Galaxy S5 is doing nothing now except to boot in download mode, you clearly have a software issue at hand. There are only two things that you can try in this case:

  • flash from stock ROM again
  • root the phone

If you haven’t tried booting the phone in recovery mode so you can wipe the cache partition and/or do a factory reset, follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

 

See also Galaxy S6 Edge stuck at ODIN (download) mode

 

Problem #3: Galaxy S5 power problems after installing Android Lollipop

Hi. My issue is that in the last two days my battery has overheated when i use the Spotify app and then suddenly even when i am currently charging it, it turns completely off and turns black, the first time it lasted for 12 hours before i even could charge the phone again, and when i started charging it, it was at 0% although it had been at over 40%. This time it had about 20% and turned off, i haven´t gotten it on since although this was 4-5 hours ago. I´m not 100% sure if it is because of the Spotify app, because the phone in general has been slowing down and overheating since the Lollipop update, but the Spotify app is especially bad. The battery is to my knowledge completely fine and has no outer damage at least. Any suggestions on what to do? — Greetings from Luke (Norway)

Solution: Hi Luke. First, make sure that the battery is properly connected inside the phone. You can follow the remedy like one of our reader has done to ensure that the battery fits snugly inside.

The only way to determine if other factors like software or apps are at play here is to do the standard software troubleshooting. In your case, the first thing that you must try is booting the phone in safe mode to see if one of your apps is to blame. These are the steps to boot in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

When in safe mode, all apps that were not pre-installed (apps that were added after you unboxed the phone) are prevented from running. If the issue fails to occur when in this mode, you are correct to assume that one of them is the reason for this trouble. To remove the problem app, you can either:

  • perform a factory reset and install apps individually, checking how the phone behaves after every installation, or
  • simply uninstall apps one by one until you the issue has been eliminated.

Doing a factory reset will ensure that any possible firmware issue will be addressed so it’s up to you which route to choose.

We don’t think Spotify is the sole cause of the problem here, although it may contribute to the overall trouble. Just like any other music app, Spotify is supposed to put pressure on the battery because it tends to establish remote server connection from time to time and playing music is demanding. It’s most probably a combination of one or more apps running simultaneously actively or in the background that causes the problem but doing our suggestion above should help you narrow down the possibilities.

Problem #4: Charging problems on Galaxy S5 after using Otterbox Defender case

Hi team. I have had the Galaxy S5 for just over a year now and absolutely love it. About 3 or 4 months ago I had to buy a new charger (after a year or so of use and abuse it has started to rip and I felt it was a safety concern). I did buy a brand new, OEM Samsung Galaxy S5 charger on Amazon.com and it was working just fine.

About 2 weeks ago I decided to upgrade my phones protection and I got the Otterbox Defender series case/belt clip (because let’s face it, phones are not as rugged as they once were). At around the same time I noticed that my phone started to give me issues with charging, seldom at first but it gradually got to the point where I can NOT charge my phone. What do you think my problem is? The new wire? The Otterbox? Or is it an unrelated problem with the phone? — Gordon

Solution: Hi Gordon. If the charging issue happens after you started using Otterbox Defender case, there’s only one way to find out — remove the case and see how the phone charges.

Third party protective casings are generally good but in some cases, their ports may not allow the usual penetration of the charging cable down the microUSB port on the phone.

Keep in mind that the phone may be to blame as well. The microUSB port is susceptible to usual wear and tear process and overtime, can develop into a charging problem. Try using another charger or do the usual software troubleshooting to find out the cause of the problem.

Some of the troubleshooting that you can do to determine if software is to blame include:

  • Booting in safe mode
  • Wiping the cache partition
  • Performing a factory reset

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 no longer charges, other power problems

Welcome to another post that answers the questions of some of our readers having difficulty turning on or charging their #Samsung #GalaxyS5.

S5

Below are the topics discussed in this article:

  1. Samsung Galaxy S5 showing “The connected charger is incompatible with this phone” error after it got wet, won’t charge properly
  2. Galaxy S5 bitten by dog won’t power on
  3. Galaxy S5 won’t charge and turn on
  4. Galaxy S5 performs a factory reset by itself

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Samsung Galaxy S5 showing “The connected charger is incompatible with this phone” error after it got wet, won’t charge properly

The waterproof cover for the charger broke off my phone several months ago.  Last week, I spoiled a glass of water and it splashed my phone pretty good.  I removed the outer box and dried it with a towel. 

My phone worked fine until yesterday afternoon.  While in a meeting at Barnes and Noble, my phone started beeping several times. I looked over at it and a message was displayed “The connected charger is incompatible with this phone.” There is more to the message about charging had speed and to connect to the original charger. It was very strange as I did not have my phone connected to the charger. It was simply sitting on the table next to me. It got quite annoying as it kept beeping repeatedly and sporadically.

When I got it to my car, I plugged it into my car charger and got the same message and the battery icon at the top right of the screen had a big red ‘X’ over it. 

When I got home, I plugged it into the wall charger that I received with our and got the same message and bells.  I tried shooting it if, waiting 30 seconds and Fleming it in… Same issue.  I turned it off, removed the battery for a minute, put it back in, turned it on and attached the charger and it would charge for a short time only to have the same issue. 

I took it into Verizon today and they suggested trying a factory reset but I wasn’t prepared with everything backed up yet so asked about other options. They suggested a wireless charger and receiver. As I’m going out of town tomorrow for a week, I needed a quick solution so went with the wireless receive and charger they had in the store to the tune of $116.

Would a factory reset help the charging issue?  If not, is my best option, short of a new phone, a wireless charger and receive?

Thanks! — Peggy

Solution: Hi Peggy. Your Samsung Galaxy S5 is supposed to be water-resistant as long as the seals (including the charging port cover) are in place. With the charging port cover gone when the phone was soaked in water, there’s high likelihood that some components may have been shorted out. Liquid can seep inside the motherboard to stay there for days or weeks and wreak havoc. Even a little moisture that manages to penetrate your phone’s outer defenses can cause problems depending on the affected component.

The error that shows up with or without a charger connected to the phone must be a product of a shorted part in the motherboard (most likely the charging port and connected peripherals). We think that the water-damaged part is the trigger, causing the OS to notify you with that error even when there’s no charger connected. This means that you are not dealing with a software problem at hand so a factory reset and other standard software troubleshooting commonly mentioned in our blog won’t help.

What you need to do next is have the phone repaired to prevent further damage. You may not be able to invoke the phone’s warranty as water damage is considered by Samsung as customer misuse (which voids the standard one-year warranty). Repair is the best remaining option for you unless you are amenable to simply getting a new phone.

Using a wireless charger won’t fix the issue either, and may even cause additional damage over time. The thing with water damage is that the device must be totally free from moisture before you should start it again. We don’t think this had been the case for your device. We think that after it got wet, you continue to use it normally. While in some rare cases, this may be fine, yours was not so fortunate.

You can check out Things to do when you have a water-damaged Android phone for more information in what should have been (and not have been) done in your case.

Problem #2: Galaxy S5 bitten by dog won’t power on

Hello. Samsung S5 phone is brand new (less than 3 weeks of use). Friend’s dog picked it up a coffee table, with a tooth piercing the rear lens cover. No other visible damage, not even scratches.

Phone will not power on.

I have tried charging, swapping batteries and rebooting per your instructions. I did remove the broken lens glass to see if there were deeper issues, but the glass cover did its job from what I can tell and then actual lens are is unscathed.

Any other thoughts, ideas, suggestions you may be able to share would be greatly appreciated. Thank you. — Patrick

Solution: Hi Patrick. It’s interesting to know that the phone fails to boot although there’s no visible damage (aside from the broken glass). If the phone did not boot right after the incident with your friend’s dog, it’s very likely that the issue may be hardware in nature.

Try booting the phone in other modes to see if you can start the phone other than normal mode. If your phone can boot in any other mode, you may still be able to make the device work.

There are three other boot modes that you can try to troubleshoot your phone. They are safe mode, recovery mode, and download mode.

How to boot your S5 in safe mode

We usually recommend booting in safe mode if we think a third party app is causing a problem. In your case though, you want to try to boot in safe mode to simply check if the phone can. Just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When Samsung Galaxy S5 appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume Down key.
  • Continue to hold the Volume Down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume Down key when you see Safe Mode.

How to boot your S5 in recovery mode

Another special runtime environment or boot mode that you can try is recovery mode. In this mode, you can delete the cache partition, apply software updates, or perform a factory reset. Here’s how:

  • Turn off your S5.
  • In order to shut down your Galaxy S5 you can either press the power button and select “power off” or you can press and hold the power key for more than 10 seconds.
  • Wait a few seconds and then proceed to the steps below.
  • Press Power, Volume Up and Home buttons at the same time.
  • Keep pressing these keys until recovery mode is being displayed on your Galaxy S5.
  • In recovery mode, use Volume Up and Volume Down buttons in order to scroll up and down; use Power button in order to select your option.
  • You can then reboot into Android by selecting Reboot System Now.

How to boot the phone in download mode

Download mode is a runtime environment where you usually flash or install custom or stock ROM to your device. It’s also known as ODIN mode. Here are the steps to do it:

  • Turn off the device.
  • With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
  • Once you see the warning message, release all buttons.
  • Press Volume Up to enter download mode.

Now, if your S5 can boot to any of these modes, try to select whatever options will be available for you to do. For example, if your phone can boot in recovery, that means that you can either delete the system cache and/or restore the phone’s defaults via factory reset.

If nothing changes and the phone remains unresponsive, please call Samsung for replacement or repair.

Problem #3: Galaxy S5 won’t charge and turn on

Hello.  I recently received an S5 from my uncle. It is about 8 months old and worked fine when he gave it to me. I have not had the chance to add it to my current cell plan. Two weeks ago my mother fully charged it and it was working. Yesterday when I went to set it up I could not get it to turn on.  I have tried charging it with two chargers.  One came with the device and one was purchased as an additional cord.  I have also tried charging it in my pc.  I used four different electrical outlets and the phone still will not come on.  I tried the factory reset, volume down, home and power buttons.  I took the battery out and put it back in.  I also took the battery out and held down the power button to discharge any electricity.  I attempted to charge it again this morning and to turn it on and it is still not working.  Do you have any other suggestions? Thank you. — Lisa

Solution: Hi Lisa. Your Galaxy S5’s battery is removable, which is an advantage, so try using another one to see if that’s where the problem lies. If using another battery won’t do any difference, you must have a hardware malfunction at hand. Have it replaced or repaired.

Problem #4: Galaxy S5 performs a factory reset by itself

Found your website and was hoping you could shed some light on my issue.

Purchased an S5 back in March 2015. Phone has a 32GB SD card installed. After a couple of weeks of use the numbers used for the pass code started turning into white squares, a little square for each number. No problem just a simple power down and restart solved the problem. Then in May while using the phone it would, out of the blue, do a restart similar to when it is powered off then back on again. Asked the Verizon people about it and was told that there are some issues and fixes are forth coming. 

First of August I went on vacation, planned on using the phones camera to take all of the pictures and videos.  A week into the vacation while walking with the phone in my pocket, it was turned off as I had just used to to take some pictures and made sure it was off.  It did what I have come to find out is a factory reset.  This of course wiped out everything that was on the phone. 

Since coming home I have found out that the SD card was never initialized so was not working.  My question is why would the phone just up and do a factory reset?  Could it be that the internal memory filled up causing it to do this.

Second question, can any of the previous data be recovered?  Everyone I have talked with says no, but they also say that the phone shouldn’t do a factory reset on its own.

Thank You. — Ken

Solution: Hi Ken. Samsung phones have a security feature that will automatically do a factory reset after 10 unsuccessful attempts to enter a four-digit PIN. That the phone converts the PIN into squares, which is in itself an indicator of a firmware issue, may have something to do with the factory reset.

If you want to disable the security feature regarding your S5 factory resetting by itself, try to go under Settings>Lock  screen and uncheck this option.

The answer to your second question is maybe. If your previous data were saved in any cloud service like Dropbox, Google Drive, etc., you should be able to access them again provided that you can log-in to your account. If the previous data were only stored in your phone, there’s just no way to recover them.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S5 Fix For Boot Up, Battery, And Power Problems [Part 3]

The Galaxy S5 is one of the most popular Android smartphone in the world so it’s expected that many users report all sorts of problems using it. With millions of S5s in circulation, it does not surprise us that many users would complain about its power problems as this is one of the most commonly encountered issues for this device. This does not mean that the S5 is a poorly designed handset because it’s definitely far from it. The truth is, your S5 is one of the most power-friendly devices today. Just like any electronic device, an S5 can suffer from this common issue due to several factors. Let’s take a look at some of the cases that our readers emailed us so we can better prevent the same issue from happening in the future.

S5 battery

We welcome you to the third part of our special series that deals with Samsung Galaxy S5 fix for boot up, battery, and power problems!

If you have a problem that is not covered by this series, please let us know by sending us an email via the link we provide below.

 

Problem #1: Samsung Galaxy S5 fails to boot after a failed update, How to recover files from S5 internal storage

Hi. I have the Galaxy S5 and last night I tried to install the update after leaving the notification up on my phone for months because anytime I tried to do it, it said my storage was full. I have a 32GB memory card that only has about 5GB used and I planned to move more data to it so I could install the update, but I couldn’t figure out how to move anything from my phone but I knew I could do it from the computer. When I plugged it in, it started the update. Since then, it gets stuck on a screen telling me Android is upgrading and optimizing applications. It started with over 300, now each time I restart it, it lowers down just a little bit. Right now its at 89, but every time it doesn’t complete it ends up at my lock screen with 2 different messages that pop up constantly, like I can’t even press anything else or put in my code. I can’t remember what the messages were exactly, but they were both telling me some kind of program had stopped. Not any regular app or anything, some weird file or program. The past 3 times I restarted my phone it’s not even getting to that screen anymore, it just goes right back to optimizing apps and it’s still stuck at 89. I can’t even turn off my phone properly. I have to take the battery out. I attempted starting it in recovery mode which does work, but I don’t even know where to go from there. Since I didn’t even get to move my files over to the memory card, I really really do not want to have to factory reset and lose all of my pictures and other stuff. When I select reboot from the recovery mode, it displays a message saying something along the lines of error rebooting in recovery, storage full. Can you either give me a solution to this, or tell me if there’s a way to get my files off my phone storage before I have to reset it? My phone has been stuck like this for almost 5 hours and I really don’t want to lose my stuff (I have over 3,000 photos that aren’t saved anywhere else) but I gotta be able to use my phone. Please help!

Hi, just wanted to add that I got back to the screen that displays the 2 messages to me and they are “Unfortunately, the process android.process.acore has stopped” and “Unfortunately NFC Service has stopped” and they will not leave the screen, they just pop up one after another right after I close them. The only way to get out of this screen is to pull out my battery.

Thanks. — Nicole

Solution:  Hi Nicole. Booting up the phone in recovery mode is the final step a user must go to perform a factory reset. If you are unable to boot the phone in normal mode, you should really do a factory reset. If you already tried the suggestions in this post (the steps are meant for Samsung Galaxy S4 but you can also follow them for your S5) before, the best thing that you do is to perform a factory reset. What is happening is that your phone’s bootloader fails to initialize Android operating system from starting properly, resulting to an endless loop we call bootloop. This can be due to the following:

  • Installation of corrupt/incompatible custom ROM (operating system)
  • Running an incompatible game or app
  • Loading an incompatible theme or modifications.

To get out of this sticky situation, a user can either re-flash the kernel or ROM via Odin or Samsung Kies. If you Google it, you will find plenty of resources to use. However, all these methods will NOT help you save your personal data stored in the phone’s internal memory.

If possible, let a professional check the phone to help you recover your files.

You may also want to check our previous post on how to recover data from internal storage here.

Problem #2: Battery drain issue after updating Samsung Galaxy S5 to Lollipop

Hi. I’m Gurtej Singh. I have a Samsung Galaxy S5. I have recently used the  software update on my phone. At first I kinda liked it but then my phone started running slow, it started freezing and then if I want to search for anything in Chrome or on the Internet it is challenging. I would really like to go back to the old version. Battery  backup is nearly half from before. I would more than appreciate it if you could help me get my phone back in the old version it was where I enjoyed it. Thanks and I hope you address this as soon as you can. — Gurtej

Solution: Hi Gurtej. If you are having performance issues on your S5 after updating to Android Lollipop, we recommend that you clear the cache partition first. Doing so will force the phone to generate a new cache for all apps, replacing the old one which may have become outdated after the update. This is a highly effective solution to improve performance but should the issues continue, you can always wipe the phone completely by doing a factory reset.

For your battery concern, kindly go over our suggestion in this article.

We also outline the reasons why Android Lollipop causes problems before so we recommend that you read it.

Problem #3: How to fix performance issue on Samsung Galaxy S5 after updating to Lollipop

Dear Droid Guy. For more than a year I’ve got a Samsung Galaxy S5 (model SM-G900F). 

Since the last update early June I noticed some changes with the situation before the update: in my pocket my phone felt warm and I had to charge the battery every day. Before that I only had to charge every two or three days. Some days later I cleared the cache partition, but with no result. After a while I noticed that Google Maps couldn’t find my location, while Google Earth was able to do that. After clearing the cache of Maps (in Settings -> Applications) it worked as before. Then I decided to clear the cache of every application that was installed. When I had finished that I cleared the cache partition again. It took some time, but let alone it saved a lot of storage, my phone is keeping cool in my pocket and I don’t have to charge it every day any more. It looks like it solved my problem and it might also solve someone else’s problems.

I have still one question though: since Lollipop it should be possible to add more user accounts, but I can’t find “Users” under “Settings”. Is there any other way to add other user accounts? I gladly hear from you.

Greetings. — Frans

Solution: Hi Frans. We’re glad to hear that some of our suggested solutions work for you. As regards your question, Samsung does not currently allow multiple user modes in their flagship phones like your S5. They have not provided any justification for removing this feature so there’s nothing much that we can say about it.

Problem #: Samsung Galaxy S5 slow charging issue

Hello Mr. Droid Guy. I read some of your articles online about why Samsung Galaxy S5 phones have charging problems. I have some problems of my own. My phone will charge, but at a very slow rate (about 5 percent an hour). When I go to sleep at nights, my phone usually has around 0-20% of battery. But when I wake up in the morning (7-10 hours later) it only has around 50-60%. It happened while I was vacationing in Florida by the beach, and I’m not sure if any sand got in the charging place in the phone (and I’m not even sure that has any effect on the charging power) but it started during my vacation. I’m not sure if that was just coincidental or not but I thought I would include that. I’ve also tried techniques trying to solve my problem, including turning it off and on, taking the battery out and back in again, and more ways, but none have solved the problem. Please help!

Sincerely. — Aidan

Solution: Hi Aidan. Have you checked our previous post  that addresses charging issues on an S5? If you haven’t, kindly follow the suggested solutions first. Charging problems can vary per device as there are a few factors involved like the state of the battery, the condition of the charging port and USB cable, as well as the reliability of the firmware.

Your first task is to isolate which one is the real cause. Any of them can be the source of the issue that appears to be slow charging problem at first glance. If the battery has significantly lost its capacity to hold a charge, that may manifest in the problem that you have right now.

The same is true if software is to blame. Too many simultaneously running background apps can force the phone to discharge more battery power over an extended period.

If the problem is your hardware–charging port and/or “leaky” cable–the same thing can happen. If possible, try using the stock Samsung charger at all times. It’s also recommended that you plug the charger to an AC power source instead of in a computer or any alternative power sources to hasten the charging time. If you are using a third party USB cable, try using a different one. Cheap USB cables are sometimes poorly shielded resulting to power “leaks”. Most importantly, make sure that the charging port is working correctly. Debris, dust, or dirt can sometimes get into tiny spaces in a phone causing poor metal contacts when charging.

 

See recommended reading: Solutions for Samsung Galaxy S4 Charging and Overheating Issues

 

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.