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Samsung Galaxy S5 MMS issues

Galaxy S5 Facebook Messenger app crashes when loading, other MMS issues

We regularly receive requests for assistance about SMS and MMS problems on the #Samsung #GalaxyS5 so we publish some of them here. Before we proceed to the specific topics, we would like to remind our readers that any SMS or MMS issue can best be resolved with the help of their service providers than us. Difficulties in sending and receiving SMS and MMS are sometimes caused by network-related issues so asking direct assistance from carriers is a must. The software troubleshooting a user can do on his or her end only tries to fix a possible device issue. We hope that we drive this point clearly in this post.

MMS s5

Below are the specific topics in this article:

  1. Date and time issue on text messages on Galaxy S5
  2. APN settings for T-Mobile Galaxy S5
  3. Galaxy S5 Facebook Messenger app crashes when loading
  4. Galaxy S5 stops receiving text messages
  5. Family Mobile Galaxy S5 APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Date and time issue on text messages on Galaxy S5

Hi! My issue is more of an annoyance than anything. My S5 likes to update the date on messages at 11 pm the day of. So, for example, on December 3rd, at 11 pm, my messages started getting the date stamp. So all day on the 4th, my messages read the 3rd, and would update to the 4th at 11 pm that night. So, all day on the 5th it said the 4th.

I have tried reboots and auto date and time but I can’t seem to find anything that works. It’s annoying more than an thing,  so I thought I would give you a try (since you’ve helped me with other issues).  Let me know if there is anything you can do about this!

Thanks. — Hannah

Solution: Hi Hannah. The only options to change how a Galaxy S5 displays system time are found under Settings>Date and time. If the Automatic date and time option is enabled but doesn’t change the situation, there may be an app overriding this feature or an unheard of firmware glitch messing with the system. Please try the basic software troubleshooting first to see the difference.

First, you can try to boot your phone in safe mode for as long as you want to observe if a third party application is to blame. To restart your phone in safe mode, just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Booting your S5 in safe mode won’t tell you what app is behind the trouble. It does however gives you a general idea that one of them is the cause. If the problem fails to occur while the device runs in safe mode, start uninstalling third party apps until the issue is eliminated.

Another good thing to try is wiping the phone via factory reset. This will ensure that any firmware issue acquired later on after an update is removed. Here are the steps how to factory reset your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: APN settings for T-Mobile Galaxy S5

So I bought an unlocked Verizon Galaxy S5 the other day and put my T-Mobile SIM card in it. As would be expected, I had a few network problems but I got LTE and text messaging to work. However, I still cannot send or receive MMSs whether group messages or picture messages.

I’m not sure if the way I set up the T-Mobile APN has anything to do with it but I am currently on Global network mode (instead of LTE/CDMA or LTE/GSM/UMTS) and here is the following APN settings:

Name: T-Mobile US LTE

APN: fast.t-mobile.com

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set

MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc

Multimedia message proxy: not set

Multimedia Message port: not set

MCC: 310

MNC: 260

Authentication type: None

APN type: default, mms, supl

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

APN turned on

Bearer: Unspecified

Mobile virtual network operator type: none

Mobile virtual network operator value: not set — Godfrey

Solution: Hi Godfrey. Looks like you have the correct APN settings there. Have you checked with T-Mobile if there are any changes to how an S5 is configured for MMS on their network? If LTE is now working on the device, the only reason keeping you from using MMS on your S5 must be some values in the configuration table. We don’t work for T-Mobile so we cannot confirm if the current configuration is correct or not.

Problem #3: Galaxy S5 Facebook Messenger app crashes when loading

I’ve searched for hours for my problem with Facebook Messenger but I’ve only seen one other person complain about this on a Facebook page with no answer. I don’t see to be having so many problems as everyone else on Lollipop, but this is the most annoying issue.

FB Messenger crashes every other time I select it from the task menu or multitasking menu, whatever you call it. Sometimes it crashes when you select it the first time. Completely crashes and have to restart it every time, but this isn’t even an issue to restart it, as when I’m using the app it runs flawlessly all the time. It has never crashes while in use.

I’m guessing it’s some defect in the software and can do nothing about it. I have tried everything from restarting my phone to reinstalling to disabling things. The sad part of it is there is nothing you can really do to modify any software because Verizon locked the phone from doing any real dissecting in it.

I’m afraid it’s to the end for me, but just in case there’s anything I’m missing, I’m completely open to any ideas or possible solutions. I’m really hoping I don’t have to wait another 4-10 months for Marshmallow, and it not even be affective. — Staci

Solution: Hi Staci. We think that the basic software troubleshooting available for end users like you can fix this problem. There must be an isolated glitch that prevents the Facebook app from loading properly when you tap it. The first thing that you can try is to delete the phone’s system cache. There are hundreds of thousands of potential failure in any given smart device at one time so minor bugs sometimes appear from time to time. The interaction of Android operating system with dozens of installed apps in a device sometimes lead to trouble. Sometimes, an outdated system cache may be to blame as well. Making sure that your S5’s cache partition is clean and fresh may be an effective solution for your problem. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the cache won’t work, we recommend that you try to do a factory reset. This will remove operating system-level issue that may be the reason for the problem. Kindly refer to the steps provided above on how to do a factory reset.

Problem #4: Galaxy S5 stops receiving text messages

Sometime this afternoon, my phone stopped receiving texts, but I have been able to send texts.

  • I tried resetting the phone. I reset the phone, removed the battery for a few minutes before restarting the phone.
  • I also tried turning off Wi-Fi and GPS tracking. In this process I received a few random texts from this afternoon as well as a text from another person from an unknown time.
  • I had no issue receiving or making phone calls, all service bars look fine. No connecting issues with Internet either.
  • I restarted the phone in safe mode, and still cannot receive texts.
  • I also cleared the cached memory using the storage setting within the settings bar.

There are also no spam messages in my folder so they aren’t going there. The only blocked numbers on my phone are telemarketers. I also sent a text to myself and never received it.

Thank you. — Ryan

Solution: Hi Ryan. Have you talked to your wireless carrier if there’s a network issue at the time when you notice texts are not coming in? Service providers don’t usually advertise unplanned maintenance or outages so subscribers are often left wondering if the issue is device- or network-specific. Calling them is the best option you can do right now. As an end user, you are limited to doing only the basic software troubleshooting on the device, which is useless if the problem is on the network side.

Problem #5: Family Mobile Galaxy S5 APN settings

I have a Verizon Samsung S5 phone but I am currently using it with Family Mobile which is the same as T-Mobile I believe. However, everything works great but the only thing I can’t do is receive and send picture texts and MMS. I have contacted my carrier and was able to set up the correct APN info and like I said the phone works great with internet, text and phone calls but it’s just not receiving text pictures and MMS. I do get the MMS but they show up as an attachment and then I’m supposed to download but I just get message of download failed.

When I got the phone all I did was just buy a new SIM card from Family mobile and insert it into phone and called my carrier Myfamilymobile to activate SIM card and was able to use phone. I then just changed the APN settings so internet could work but I just need the text pictures and MMS fixed.

I hope I can get help from you guys. I have read a lot of you guys troubleshooting and tried different things on my phone but no luck. I hope I can get a solution from you guys. I had heard I needed to flash phone but I went to a place where they did that and the guy said that everything was already correct on my phone. Let me know if you can help.

Thanks. — Luis

Solution: Hi Luis. MMS needs internet or data connection to work. Make sure that you have internet connection turned on when trying to send or receive MMS.  If your device can access the internet, the problem may lie on how data APN is configured. You can refer to the details below for the correct Walmart Family Mobile APN settings. Keep in mind that we don’t work for Family Mobile so the information in this post may no longer be accurate as of this writing. Kindly call Family Mobile and let them double check your settings.

Name: Family Mobile

APN: Choose one of the following:

  • web.omwtoday.com OR
  • fast.t-mobile.com

Proxy: <Not set>

Port: <Not set>

Username: <Not set>

Password: <Not set>

Server: <Not set>

MMSC: https://wirelessfour.mmsmvno.com/mms/wapenc

MMS proxy: <Not set>

MMS port: <Not set>

MMS protocol: WAP 2.0 (Most devices do not have this field)

MCC: 310

MNC: 260

Authentication type: <Not set>

APN type: <Not set> OR Internet+MMS (depending on software version)

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Message+ on Galaxy S5 not receiving text messages, more SMS-related problems

Verizon Messages

Hello DroidGuy community! Welcome to another post that tackles SMS and MMS issues on #Samsung #GalaxyS5! Below are the topics discussed in this article:

  1. Galaxy S5 fails to send MMS and Pinterest app keeps freezing
  2. Galaxy S5 unable to send MMS to an iPhone 5
  3. Galaxy S5 no longer able to download MMS via mobile data
  4. Galaxy S5 gets delayed SMS or Group text messages
  5. Galaxy S5 with iPhone SIM does not send SMS to recipient
  6. Message+ on Galaxy S5 not receiving text messages
  7. Galaxy S5 no longer able to attach a photo to SMS after an update
  8. Next SMS app on Galaxy S5 delay in sending and receiving SMS
  9. Galaxy S5 sometimes unable to send SMS via Verizon Message+

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 fails to send MMS and Pinterest app keeps freezing

I send a picture in a text and I get a symbol & message that it was not sent. When I click on the symbol it reads resend outdated picture.

It was only happening on multiple pictures but today it did it on a single picture.

I’m also having an issue with Pinterest…the screen goes blank when you hit the back button & I’ve had to restart the device to unfreeze it. — Sherry

Solution: Hi Sherry. Each carrier sets a limit in terms of file size for MMS so make sure to check with your own carrier if you are going beyond.

Another possible reason for this problem may be due to the messaging app you’re using. Try deleting it’s cache and data before sending another MMS to see the difference. To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your Messaging app in the list and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

This same method can be applied to your Pinterest app.

Problem #2: Galaxy S5 unable to send MMS to an iPhone 5

My Galaxy S5 will not send MMS messages to an iPhone 5. Everytime I try to send it says “Invalid destination address”. I have updated my SIM, checked that my data was in, soft reset the phone and everything. NOTHING WORKS! But the weird thing is, is my phone will send mms to an iphone 6. I don’t know what is going on. — Arika

Solution: Hi Arika. If an iPhone 6 can receive your MMS, the problem is not on your end. MMS service is not phone specific so the issue must be on the receiving iPhone 5. Tell the owner of iPhone 5 to troubleshoot the issue on his/her end. You can refer him or her to an Apple forum thread for more specific things to do.

Problem #3: Galaxy S5 no longer able to download MMS via mobile data

Ever since the Lollipop update a couple months ago, my phone no longer downloads picture messages or any group messages unless I am connected to Wi-Fi.

Before the update, it would download regardless if I was connected to Wi-Fi or with just the phone data.  Other apps and browsers work fine on the data, it’s just the MMS functionality this has been affected.  Please help! — Ana

Solution: Hi Ana. Since something changed after a firmware update, we suggest that you wipe the cache partition to ensure that there are no corrupt cache hindering some functions of your device. To do that, simply do these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the system cache won’t do anything, restore the default settings of your S5 via factory reset. This is an effective method in solving firmware-level issues.

Important: A master reset will erase everything off the phone’s primary storage so make sure that your personal files (photos, videos, contacts, etc) are saved somewhere before proceeding. Here are the steps to do:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

You also want to ensure that all the APN settings on your S5 are correct so try to call your carrier for the correct configuration.

Problem #4: Galaxy S5 gets delayed SMS or Group text messages

I sometimes do not get texts in a group text… others in the group will receive the group text. I’ve tried both the Samsung and Verizon messages apps, seems both to be not getting the text message….I feel out of the loop trying to figure out what someone is responding to. Also, sometimes my text show up after the person has replied to my text…make sense?. Like they already replied to my text before I sent it… — Nav

Solution: Hi Nav. If this issue happens inconsistently, the reason might not be on your device but at the network level. SMS and MMS delays are almost always network-related. What many of us don’t realize is that carriers are not obligated to send SMS and MMS on time. These communication service we have so much relied on for the past several years is still unreliable due to a number of factors and what carriers can do is to attempt best-effort support for their subscribers.

If possible, contact your carrier and let them know about the situation so they can help you directly. To help them figure out what may be the problem on the network, try to give them as many details as possible including the time of day, patterns, names of apps, etc.

Problem #5: Galaxy S5 with iPhone SIM does not send SMS to recipient

I recently transferred from using iPhone 4s to Samsung S5 and I’ve had a few problems with my service. The phone is from America from Verizon. However, my phone carrier is Live Connected in Australia.

The issue is when i send texts, the recipient does not receive the text. However, the message is displayed as ‘sent’ on my phone. I’ve  deregistered from iMessages already and it has worked previously.

Also, a message which appears when i turn on the device is “Unfortunately, VZWAVSService has stopped”. Thank you for helping! — Joy

Solution: Hi Joy. We need more information from you to be of help. Please provide the answers for these things listed below so we can update this post accordingly:

  • How many contacts are not receiving your text?
  • What are their devices?
  • What messaging app are you using?
  • Are the recipients using iMessage for text?
  • Do they experience possible network-related issues on their end?
  • Can you send and receive your own text message on this S5?
  • Have you tried using a different SIM card on this S5 to see if the issue is SIM-card related?

VZWAVSService is an app from Verizon. Make sure that you force close or disable it to prevent the annoying pop up from returning.

Problem #6: Message+ on Galaxy S5 not receiving text messages

I use Message+ for texting. I have had numerous problems with getting back replies in group texts that either I start or I am a part of.  I have called Verizon twice and stopped in my local store once and they try a few things.  Basically though, they are clueless.

Example: I sent out an important group message today to 7 people and did not get one of their replies back even though they ALL replied back to me. The message is set to Group MMS and if I look under the recipients list, recipients reply to “Group” is chosen. I am at a loss. I know that Apple does not play well with others but there has to be some solution! Any advice is greatly appreciated! — Crystal

Solution: Hi Crystal. Message+ is a Verizon-supplied app and we have no idea how it works so the best thing that you can do in this case is call technical support. Keep in mind that sales reps in Verizon stores may not be necessarily trained to handle technical issues or product-specific queries like yours. Make sure that you talk to the right department, especially, if possible, to the team that handles feedbacks and complaints about Verizon apps.

Wiping Message+ cache and data (steps provided above) may also help you in this case so try to do it before calling Verizon.

Problem #7: Galaxy S5 no longer able to attach a photo to SMS after an update

Ever since I updated my phone, I can no longer attach a photo with my text messages. For example: I click on the “paper clip button” to attach an image, I then go to my photos, I then select a photo….and the only option I have is to send it.  There is no way to attach the photo to my text messages. I can only send the photo by itself. “Send” is the only option available.

Also, I use to be able to add a slide to my text messages.  I can’t do that anymore either.

Please help.  Thank you! — Kat

Solution: Hi Kat. What messaging app are you using? Try to wipe the messaging app cache and data, then delete the cache partition. You may also need to perform a factory reset if the two solutions won’t make any difference.

Problem #8: Next SMS app on Galaxy S5 delay in sending and receiving SMS

I general like to use Next SMS for all my texting needs.  However, there have been times when I will type and send a message and it may take as long as 30 to 45 minutes for the message to send. Same for receiving messages. Some times it takes forever for me to get a SMS.  However, if I go back to the stock Messaging app the issue doesn’t happen. Any ideas. I have also had the same issue with GO SMS. — Sean

Solution: Hi Sean. Looks like the issue is isolated to Next SMS app only. Try to re-install the app and wipe the cache partition and you should be good to go.

Problem #9: Galaxy S5 sometimes unable to send SMS via Verizon Message+

Good Morning. I’ve been trying to find a solution to this problem to no avail. I have a Samsung Galaxy S5 through Verizon. I’ve had it for about a year and 7 months. I’m using the Message+ software that comes with the phone and is Verizon’s default messenger. I’ve had no issues with it up to this point.

Recently, I found out that some of my texts were not being received by a few of my contacts. This seems to be a random occurrence and not linked to size or type of message. One word messages have just as much chance of not being received as a two or more “page” message. When I send the messages it always says “sent” and never gives any errors or other indication that it did not go through. I have powered off my phone and powered it back on several times. I have tried switching to airplane mode and back. This issues occurs when connected to Wi-Fi and when not.

I did a factory reset about a month and a half ago for other issues, but at the time this text issue was not present. I have also completely uninstalled the text software and reinstalled to see if maybe I had missed an update. None of this works. Any assistance or advice you can provide is extremely appreciated. Thank you for your time.

Sincerely. — David

Solution: Hi David. Were you able to send text messages to these contacts before? If yes, the issue may be network-related — either your network fails to deliver the message, or the recipients’ own network were not able to deliver your text. SMS is a two-way street and networks of sender and receiver must be working at the same time for the system to work.

Try using the stock messaging app for a few days to see if there’s a noticeable difference. If the problem persists even when not using Message+, then the issue is most likely beyond you. Make sure to let your network know about it, or ask your friends to call theirs for a resolution.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.