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Samsung Galaxy S5 MMS issue after switching from AT&T to Straight Talk

Galaxy Note 4 cannot add text to MMS after updating, other SMS MMS issues

Note 4

As promised, we continue to share other #GalaxyNote4 SMS and MMS issues taken from letters of our TheDroidguy community.

Below are the specific topics mentioned in this article today:

  1. Galaxy Note 4 cannot add text to MMS after updating to Android Lollipop
  2. Galaxy Note 4 cannot send text message to one particular number
  3. Galaxy Note 4 poor reception problem
  4. Galaxy Note 4 messaging app freezes when texting
  5. Galaxy Note 4 cannot attach picture to MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy Note 4 cannot add text to MMS after updating to Android Lollipop

If you can be of any assistance with these issues I would very much appreciate it. I have a Samsung Galaxy Note 4, which is now fully updated to the newest software, Android Version 5.1.1. The security patch level is 2015-11-01.  When I did this update it told me I would never be able to downgrade due to the security patch. Also it is a T Mobile phone.

What I am finding is that since this upgrade there are some things that are different in the way MMS is working. For instance, when I am in my text message thread and sending a message to someone, if I click the paper clip on the left side and then attach an image, when I select the image it automatically sends the picture, without putting it into the message or allowing me to add any text. It also sends it so fast you have no way to remove it if you in fact chose the wrong photo. That could be dangerous, and I liked it better when I could just attach the photo into the text and add my own words then send it myself. 

Another feature that is now missing is when I was typing a message to someone before, I could press the 3 dots on the top right corner and then there was an option to choose “add slide”.  I would choose that when I wanted to convert my SMS to an MMS message, if it was longer and I wanted it to appear as one message.  That option is gone totally. 

I have been all through the settings and I don’t see any way to put any of this back to how it was before.  Can you please help me?

Thanks. — Christina

Hey there…I’m having an issue with my Note 4 when sending text messages with attachments. While in a text message and selecting add attachment I click on an image in my gallery it automatically sends.. which will, inevitably, cause a problem should I click on a wrong one by mistake. This did not happen before a recent  unrequested update. Please advise me on how to change the settings (or whatever) so that I can review my message and press send BEFORE the image actually sends. Thanks much. — Brianna

Solution: Hi Christina and Brianna. We noticed this problem with other T-Mobile subscribers several months back and it’s interesting to know that it still exists even up to now. Apparently, the issue is not device related but rather a poor coding glitch for T-Mobile’s Android Lollipop version. At this time, there are only two potential solutions that we know of:

  • turning off voLTE, and
  • doing a factory reset

To disable voLTE, just follow these steps:

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Tap Use VoLTE when available or Do not use VoLTE.

If turning off voLTE won’t make any difference, try doing a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

These procedures may or may not fix the second issue as well. Otherwise, we recommend that you let T-Mobile know about these issues so they can tweak their firmware or release a patch to fix them.

Problem #2: Galaxy Note 4 cannot send text message to one particular number

I just did a software update from Lollipop 5.0.1 to Lollipop 5.1.1 and now having issues when only texting one specific number, which happens to be my girlfriend. I’ve tried resetting my phone, clearing out my data and caches from both the messaging app and keyboard app (I use the factory version of both), and even have attempted to delete the messaging thread I have with my girlfriend. Needless to say nothing has worked and when I’ve attempted to delete the message thread or all messages to see if it would help it freezes on the delete and the messaging app stops responding. I’m hoping it’s not a firmware issue and trying to avoid doing a hard reset. — Anthony

Solution: Hi Anthony. System updates can sometimes lead to unforeseen issues. We can’t say for sure if your issue can be resolved without doing a factory reset unless you try it. You can however try to delete the cache partition first and see if that will make any difference. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Problem #3: Galaxy Note 4 poor reception problem

Cell reception bars are low. 1 bar or none. BUT i still can get or make calls. When i make a call, or get a call, the bars go up to where they should be. Almost as if the bars are “asleep” until it’s time to make or get a call.

Do you know if there is a sleep or standby mode my phone may be in? Maybe a battery save mode that does not search/display reception until it has to?

I’ve reset device. Removed battery, wiped phone, but the reception bars are still about 1 small bar. I can still make and take calls. Thanks for any help. — Willie

Solution: Hi Willie. There is no such thing as standby mode for signal reception. Either there’s a network glitch causing poor reception on your Note 4, or there’s a device-related bug that prevents “true” signal bars from showing properly in the notification bar. To know which of them is the cause of the issue, we highly recommend that you do a factory reset. This is really the only effective solution that you can try on your end. If that won’t make any difference, the next best thing to do is to call your wireless carrier for advice. Better still, try asking for a replacement if still under warranty.

Problem #4: Galaxy Note 4 messaging app freezes when texting

When I am texting the screen freezes in the middle of texting. It takes 30 seconds to get it to go back to your keyboard. It takes about the same time after pressing send to see the message you sent and when it finally shows it still says sending. It won’t allow me to use the voice option either. It will freeze up and once you have exited out of the messaging screen the keyboard still shows up on the home screen until you press the home button again or click on anything else. I only have that problem in the messaging part since the update this week. I can use the voice option for Google searches etc.

Also some of my texts won’t come in until hours after they were sent. My bill is up to date so that isn’t a problem. I have reset it multiple times including a soft reset but no such luck. I would greatly appreciate your help. Thanks for your time. — Rachael

Solution: Hi Rachael. An easy solution for issues like yours is handy. Deleting the messaging app’s cache and data will fix the issue. These are steps to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #5: Galaxy Note 4 cannot attach picture to MMS

Cannot attach picture to text message. Normally from “Photos” I attach a specific picture to a text by selecting share at bottom (little Y icon) at bottom of picture, then select “messages” (yellow note sticking out of envelope) and the picture attaches to text before adding addresses and text message. For the last couple days everytime I try this I get a message stating “unable to attach file”. What gives?

I am also not able to attach a picture from the messages app, that is, when I tap the paper clip then select images or photos and tap on selected photo, I get the note that says unable to attach file. Please help. — David

Solution: Hi David. If this problem occurred after an update, make sure to clear the cache partition  and do a factory reset (steps provided above). Sometimes, the system cache gets corrupted after an update so making sure that the device uses a new set of cache is highly recommended. It’s an indispensable solution if issues involves updates and apps. It’s also an advisable maintenance procedure that must be done regularly to prevent bugs.

Factory reset is also an effective solution if there’s no discernable difference after wiping the cache.



Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 36]

Welcome to another iteration of our Samsung Galaxy S5 troubleshooter series.


If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email.

Should you prefer to contact us through social network sites, you can also engage us by visiting our Facebook and Google+ pages.


Clearing storage space in a Samsung Galaxy S5

Problem: Hi. I have spent a lot of time today Googling ways to solve the problem with emails and apps not downloading to my S5 because of insufficient space.  I’ve tried every fix I could understand (some are just too technical for me to automatically know what to do).  I’m still having the same problem. My S5 is 16GB and I have a 16GB SD Card installed. I have moved photos and videos to Dropbox but I have not deleted them from my phone. I’ve moved every app that would allow it to be saved on my SD card.  I’ve emptied the cache of many apps although I don’t know what I am deleting by doing that!  I have dialed the *#9900#  number to delete dumpstate/logcat but Verizon tells me my call cannot be completed as dialed.

At the moment I have a pretty useless phone and I am horrified.  I’m a real estate agent and need all my info on the fly constantly. No photos? No emails? No new apps? No updated old apps? I must have a dependable phone! What can I do?

Thank you for any help you can provide! — Ann

Troubleshooting: Hi Ann. You’ve done almost anything a Samsung S5 user can do regarding this problem so we understand your frustration. If your phone keeps on telling you that there’s insufficient storage space left, especially when your email messages and apps are not downloading, this means that the internal memory unit (which is 16GB and not the SD card) may be running out of space. Try checking the available memory on your S5 by following these steps:

  • Tap Apps.
  • Touch Settings.
  • Scroll to Storage and tap it.

Once you’ve opened the Storage app, you’ll see what items are eating up your storage space. The Available space section should give you an idea if your phone is indeed running out of space, depending on how much email messages you are planning to download to your phone. If the available space left is less than 1GB, that’s a good indicator that the phone is not acting up and that you must find a way to clear up the memory.

Check the Miscellaneous files section and look for items that you can delete to free more space.

If you have lots of videos, or hundreds of high resolution photos stored in the phone’s memory, move them to your 16GB SD card. Update files and email messages are usually stored in the phone’s main internal storage and not to an inserted SD card so maintaining 1GB in Available space can help you resolve this problem easily.

Also, keep your music files in your external SD card all the time but make sure you back them up in another device like a PC or device in case the SD card fails.

You’ve done a good job of creating copies of your files in the cloud like what you did when you transferred your photos and videos to Dropbox.


Samsung Galaxy S5 saying “Tab has crashed” error

Problem: Hi guys. My Galaxy S5 keeps driving me crazy anytime I do a search. The message “Tab has crashed” appears 90% of the time. I called Samsung and they could not help me. You are my last hope.

I’m a teacher and many of my kids have the same problem. Some say they are used to it but I’m not. Help please. — Laz

Troubleshooting: Hi Laz. Does this error comes up when using the stock internet browser? If it does, the only thing that you can do is to clear this app’s cache and data.

Here are the steps on who to clear cache and data:

  • Go to Home screen.
  • Open the Apps list.
  • Go to Settings.
  • Go to Applications.
  • Touch Application manager.
  • Look for the app in question.
  • Tap Clear data.
  • Tap OK.
  • Tap Clear cache.

If the problem remains after doing the steps above, consider using a third party browser instead. You can try using Google Chrome or Mozilla’s Firefox for Android. Both works amazingly on any Samsung device.


Samsung Galaxy S5 shuts off after using the camera,Bluetooth issue on Samsung Galaxy S5

Problem: I am with Verizon carrier in the US. These 2 problems started right after the update a couple of weeks ago, and still ongoing are as follows:

  1. When using the camera that came with the phone, the phone immediately shuts down. I have to pull the battery and reinsert to get it to power back on.
  2. I have a LG Bluetooth device paired to this phone and a second phone. It works fine for calls with both devices. It has for the almost year I have had this phone, and for 2 years with the previous smart phone. But, since the update, almost every time I end a call on the other device, my music automatically starts up on the S5. The other phone is my work phone. It is a Casio rugged flip. Thanks. — Tim

Troubleshooting: Hi Tim. You are our first reader who reported this camera problem to us. This can be an isolated case so here are the things that you can try to resolve the issue:

Clear app cache and data. The steps on how to do this solution are provided above. Deleting the camera app’s cache and its data will bring it back to its default state. If the camera’s drivers have been corrupted following the Lollipop update, deleting its data may resolve the issue.

Perform Safe Mode. There’s a chance that a third party application may be causing this problem. Bring your phone to Safe mode and try to check if the problem continues. If it does not, it means that one of the installed apps is the culprit. Try to uninstall the most recent apps you have installed, testing how the camera works every after app removal.

Do a factory reset. If you want to start fresh, performing a factory reset is your best choice. This ensures that your phone runs a fresh version of the operating system.

For your second issue, it’s highly possible that a Bluetooth bug has affected the pairing and configuration of your Bluetooth device. Try to unpair your LG Bluetooth device then pair it again to refresh the connection.

Try to factory reset the phone if pairing your phone to your Bluetooth device won’t work.

We are monitoring a lot of Bluetooth-related issues after S5s were updated to Lollipop. We will update this post once we have a definitive solution for your case.

Try to factory reset the phone if pairing your phone to your Bluetooth device won’t work.


Multiple problems observed after upgrading Samsung Galaxy S5 to Lollipop

Problem: I’ve never been so disgusted with a piece of hardware or software after an upgrade. It’s almost enough to make me go buy that fruit version of a phone.

I have the Verizon S5 and immediately after upgrade to 5.0.0 the battery life dropped an extreme amount. About once a week the warning about my battery overheating shows up, and stays there many hours, even overnight. I have to reboot the phone to get rid of that. Every time I reboot I get a popup saying “Android is upgrading…. Optimizing app one of one”. At least daily the touchscreen and buttons don’t respond for awhile – it gets about impossible to even power down – but eventually it wakes up. Next stop is a factory reset.

Do I sound frustrated?! Sorry. Suggestions would be wonderful. Thanks for all you do to help people. — Pat

Troubleshooting: Hi Pat. We have known for a few weeks now that Lollipop seems to be creating problematic ripples across Android pond. Even other Android devices that have updated to this operating system have their own unique set of problems so we think that the best thing that you can do here is to perform a factory reset. At this point, there’s no telling yet when Google will release a more stable and less problematic Lollipop version.

In the meantime, be watchful for any software update as they contain fixes for commonly observed bugs for this operating system. We know this sucks but let’s give Lollipop developers time to fix unforeseen problems.


Gmail app problem on Samsung Galaxy S5

Problem: Help! Somehow, my Gmail account has been loaded into my general mail account, in addition to the standard Gmail app.  My Gmail is so big I can’t seem to delete it from here, it just hangs. Additionally, I can’t effectively run my work email here because the bloated Gmail account living there compromises the speed of my work email rendering it useless. Any suggestions that don’t involve a factory reset?! Thanks! — Melissa

Troubleshooting: Hi Melissa. Because this involves a particular email app, we recommend that you try to clear the email app’s cache and data first before proceeding to factory restore. Deleting an app’s data is the equivalent of reinstalling a third party app. After deleting the app’s data, simply configure your emails again.


Verizon Message+ app not working properly in Samsung Galaxy S5

Problem: Hi. While looking for a fix to my problem I came across your website and not seeing anyone else having this issue, I hope you can help. 

So my issue is that I really like Verizon Message+ but whenever I set it as my default message application or even try to use it at all, my phone starts acting all wonky, freezes, changes screens and won’t let me actually interact with anything. I can’t use the back, home or tabs buttons and I have to hit the power button several times for it to respond. It will go to my “lock” menu without actually being locked, but not let me do anything on screen and will change backgrounds in the lock screen. It will then tell me I have 300+ unread messages and completely blacks my screen. I’ll only get like a blip of a second to hit cancel or back on the app itself when it pops up for that millisecond. 

I’m not sure why and don’t see anyone else with this problem. To stop it, I have to either take my battery out or keep holding and re-holding my power till I can power off. When powered on it immediately switches back to Samsung messages as my default and close Messages+ which is for some reason still in my active tabs.

Any ideas, suggestions, tips or fixes would be greatly appreciated. —Brad

Troubleshooting: Hi Brad. Verizon’s Message+ is reputedly stable and has minimal bugs based on reports from users. We believe that this is an isolated case on your phone so the best thing that you can do here is to delete the app’s cache and data. As mentioned in one of the posts above, deleting an app’s data is like reinstalling the app itself. It’s a very effective step for any app issue.

However, if this problem started happening after updating KitKat to Lollipop, we recommend that you skip deleting the app’s cache and instead do a factory reset right away. Doing so will not only help you with resolve this problem but also the power button and “lock” menu issues you mentioned here.

We cannot give you any explanations why you have issues you mentioned other than they may be caused by a corrupt operating system. Performing a factory reset should fix all of them.


Samsung Galaxy S5 MMS issue after switching from AT&T to Straight Talk

Problem: Dear DroidGuy. I have an International unlocked S5 with Lollipop that I recently switched from AT&T to Straight talk, and I began having issues with my MMS messages. We troubleshot it and found out the APN settings were wrong and we needed to update the settings. We tried doing the normal software download but the settings didn’t change so we decided to delete the current settings and add a new APN. OOOPS! Now it won’t let me add a new APN, so there are currently no APN settings which means no data etc. When I click the plus sign it just vibrates and if I hold it it just says new APN, but no edit screen or change from the blank white nothingness. Samsung doesn’t have an answer and neither does my carrier. Can you help? Sincerely, Adam.

Troubleshooting: Hi Adam. The way we understand your problem is that you have an International version of S5, which you initially provisioned for AT&T, but after switching to Straight Talk it stopped allowing you to use data, among others. The best solution for this problem is to buy an AT&T SIM card from Straight Talk. Make sure you are not buying the T-Mobile card as they sell both of them.

Once you have the new SIM card, insert it and change the APN settings accordingly.

For your reference, you can use the details below in changing your phone’s APN settings:

Name: Straight Talk AT&T (You can pick any name you want for this field)

APN: tfdata

Proxy: Not Set

Port: 80

Username: Not set

Password: Not set

MMSC: http : //

MMS Proxy:

MMS Port: 80

MCC: 310

MNC: 410

Authentication Type: PAP

APN type: default,supl,mms

Let us know if these details are not working so we can change them accordingly.


Samsung Galaxy S5 black screen issue after unboxing

Problem: I just bought a Galaxy S5 on Amazon. I installed the battery and turned the phone on and everything worked just fine. But when I went to the store to activate the phone I got the famous black screen I am hearing about. It makes noises and the buttons on the bottom light up but the screen just stays black. Keep in mind I have only had it for about 30 min since I opened the box. I got frustrated and smacked the phone with the palm of my hand and the screen turned on just like magic and it seems I get the black screen every time I smack it “gently” with my hand. I am going to try to return it to Amazon but I was thinking it’s more of a sensitivity problem or software problem that could be fixed. Any help would be greatly appreciated. — Gus

Troubleshooting: Hi Gus. We don’t know if this response will reach you in time but we believe that the best thing that you can do here is proceed with a replacement from Amazon. If a powerful phone like an S5 starts having an issue 30 minutes after unboxing, that’s never a good sign. Black screen issues on Samsung Galaxy S5s are caused by hardware failure more than software, which makes it more serious a problem as you can normally factory reset a phone to resolve most software glitches.

Please shoot us an email if you haven’t returned the phone to Amazon yet and if you need more assistance.


Star icon on notification panel after Samsung Galaxy S5 has been updated to Lollipop

Problem: Hi there. I moved from Blackberry to Samsung last week and have had nothing but problems. 

  1. Viber – I don’t get a little red notification on my Viber icon.
  2. The phone told me there was an update yesterday, so I ran it. Now, when I swipe the notification panel down, the sound button only has ‘sound’ and ‘vibrate’ options – the silent option has vanished. How do I put the phone into silent mode without going into settings every time?
  3. On the top, in the notification bar, on the right side, a star has appeared since I did the update and I don’t know what it is (have gone through a heap of forums).

I am so very frustrated with this phone and have spent many hours trying to sort, to no avail.

Any help you can provide, will be hugely appreciated.

Thank you. — Dawn


Troubleshooting: Hi Dawn. We are yet to dig deeper into your first issue regarding your Viber application. Have you tried reinstalling it? We will update this answer in the next few days once we have a solution for this specific problem.

For your second issue, you are correct in your observation that silent mode has vanished in Lollipop. While not necessarily convenient for many Android users, Google developers decided to remove it without providing a convincing reason for it. The good thing is, Samsung has decided to bring Silent mode back in the next Lollipop update. In the meantime, you can customize your phone to give you an equivalent Silent mode by changing Interrupt mode. Simply go to Menu>Settings>Sound & Notifications>interruptions and change the following sections:

None. If you select this option, your alarms won’t go off and you will not receive any tone notifications.

Priority. This option will allow some notifications from certain apps and calls to go through.

All. This slider will allow all notifications to go through.


For your third question regarding the star on the notification panel, the answer lies on how you setup Interruptions mode. The star icon is an indicator that tells users that Priority section under Interruptions mode is enabled. This means that only calls and notifications appear you consider important will be displayed.

If you want to remove this star icon, simply select All  under Interruptions mode.


Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. You may reach us at [email protected] or post on our Facebook and Google+ pages.