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Samsung Galaxy S4 troubleshooting and solutions

How To Fix Boot Up/ Battery/ Power Problems on Samsung Galaxy S4 [Part 1]

 

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One of the common issues plaguing Samsung Galaxy S4 owners is the inability of the device to turn itself on from time to time. This issue can be due to a few factors and can manifest itself in a few different ways. Below are some of them.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

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Problem #1: Samsung Galaxy S4 won’t power on

Hi. My Galaxy S4 was working completely fine last night. I plugged it in the charger and woke up this morning and it will not turn on. I’ve tried multiple things to troubleshoot this issue, and have had no luck. I have tried taking the battery out and plugging it in, to my computer, and multiple wall outlets, using multiple chargers and cables. There are no vibrations or LED lights that come on. I have also tried the steps mentioned in: https://thedroidguy.com/2014/11/fix-samsung-galaxy-s4-wont-turn-troubleshooting-guide-99921 and still have no luck. The phone will not turn on nor give any signs that it is still working or charging. The phone has no water damaged, and was not dropped or damaged.

If you could please help me troubleshoot this issue, it would be much appreciated.

Thank you —  Nicholas

Hello I am currently having problems with my S4. I purchased this phone approximately one year and 6 months ago. However about 5 months ago it started giving trouble and was only cutting off and when it came back on the battery was dead. I purchased a new battery and it worked fine for about a month then it started cutting off and when it came back on it was stuck on the Samsung logo this happened for about a week and worked fine for almost 2 months However this problem stated happening again last night and I think my power button is no longer working after continuously trying to put it on. I left it charging for about 3 hours last night and when I got up about 2:30 am it was on it worked fine all day and about after 8 tonight the problem happened again. I have no recently installed apps and I just left it charging hoping that when I get up in the morning it works again. Could you please assist me in explaining what I should do. Regards. — Natalia 

Hey. I am a S4 user with my dead S4 now. It was working well until last night it just switch off and never want to boot up again. As i need to unplug and plug back the battery to have the boot up screen but it never successfully boot up. After showing the picture as i shown below it went blank and the screen went black. i tried holding volume down + power button + home button. it show up until “downloading do not turn off target” it will shut down itself. I have purchase a battery replacement and it still having the same problem. I’m getting curious is it my S4 Power IC or S4 Power Amplifier IC failed? Help me out guys! Thanks a lot! Kind Regards. — Marvin

Hi there! I am having a really big issue with my Galaxy S4. My phones model is SGH M919. Hope you can help me with it. Turns out that my phone is not booting up, it’s not charging, my computer doesn’t recognize the phone when plugged in through the USB cable. All my phone does is show the Samsung Galaxy S4 logo for about 2 seconds and then turns off. It only does that when the battery is taken out and put back again, making the phone turn on automatically without me touching the power button. The power button is not stuck; I had a technician look into it.

I’m also able to get the phone into download mode but only for 2 seconds as well.

This all started when I was travelling and I plugged my phone into a bus power outlet, my phone showed a message telling me that I was using the power transfer cable, which I was not using. I found it odd, moments before that I had spilled a little club soda on the top of the phone near the home button, so I unplugged the phone and turned it off. Right after I turned it off it prompted into download mode without being connected to a computer nor anything, I left it doing whatever the phone was doing for a while, then I got worried and turned off and took out the battery for a couple of hours. After this I turned my phone on and it was working just fine, until a week from that it started giving me trouble. On my phones last day alive I charged the battery up to 40%, then when my battery died, I plugged the phone in but it didn’t want to charge anymore and hasn’t turn on or charged ever since. This happened about 3 weeks ago.

Thanks in advance. If you need any more details or pictures I will gladly provide them.

One more important detail about the phone. When I plug it in to a charger it only loads the charging icon for a few seconds as well and it only does it after I take the battery out and put it back into the phone. — Paco

Solution: Hi Nicholas, Natalia, Marvin, and Paco. The link mentioned by Nicholas above is the complete list of possible solutions that a user can do on his/her end. If your phone fails to respond to the first three suggestions, that’s a clear indicator that it’s been hard bricked, which means that there’s nothing more than you can do because it’s a complete hardware failure.

This blog does not give advice for hardware-related problems because it demands a more advanced electronics skills from users. Kindly ask assistance from professionals to handle your problem instead of tackling them head on to prevent from further damaging the phone.

Problem #2: Samsung Galaxy S4 boot loop issues

I just saw on “Daily Drip” your article from 2 days ago about the S4 boot loop and wanted to give you my experience. (I also have a question to ask, FYI).

My Galaxy S4 (SPH-L720) was acting the exact same way as your article described, going into a boot loop when the battery was inserted, not making it past the Samsung logo. I was also told that the problem was likely software and the most recent OTA update from Sprint could be a culprit. That said, I had a technician boot the phone into recovery mode and even rolled back the OS to a previous version (using Odin). When I got the phone back, it worked well for about 3 hours then it went into another boot loop after hitting the power button.

I went through and replaced several parts, including the ribbon attached to the USB port and the cable connecting from the back of the power button. I also cleaned the phone using alcohol once we found that there was a good bit of corrosion that started due to water damage. After the cleaning, the phone worked for several days – I made sure I cleaned the power button extensively.

After a few days, and a couple uses of the power button, the boot loop began again so I resolved to only turn the phone on with the home button and let it go to sleep by itself (my habit had been to always lock it using the power button). I had absolutely no issues for the next several *weeks*.

My theory was confirmed so I ordered an S4 power button and had the technician solder it on for me. For the last 2 months, the phone’s been problem free.

I also talked to a more experience technician who told me that S4 power buttons fail frequently – something I wish I knew before I threw all the parts at it.

I hope this helps someone save the time that I spent diagnosing this issue. — Jake

Solution: Jake, thank you for sharing an effective solution for your problem. While we cannot quantify the cases no how often power button fails on an S4 at this time, we are glad that you were able to isolate the root of the problem yourself. We have decided to publish your story to help other users who may have similar experience. Keep up the good work!

For other users who may not have the exact issue as Jake above, you can try the steps provided in our own post on how to resolve a boot loop issue.

Problem #3: Samsung Galaxy S4 won’t turn on unless connected to a charger

Hello. From time to time my Galaxy S4 randomly turns off and does not turn back on with the power button, unless I plug it in. In all this cases the battery has enough charge. Once turned on, I can unplug it, and works 100% fine. But eventually it will happen again. Regards. — Javier 

Solution: Hi Javier. An issue like this can be due to a faulty battery. Have you tried using another working battery before? If you haven’t, we recommend that you try it first. The main reason for this is that your phone’s battery may show 100% charged but cannot actually hold that charge any longer like it normally does. In other words, the battery may be leaking more juice faster than it did before.

While it is expected to drain when in use, your phone’s battery in this case may have been damaged for some reason resulting to it depleting its power quite quickly.

Problem #4: Samsung Galaxy S4 battery drain issue | How to extend the battery life of a Samsung Galaxy S4

Hi. Hoping you can help me with a battery drain issue. After a full charge, the battery will drain down to 80% within 90 minutes even though I don’t use the phone. I don’t have many apps running. If I barely use the phone, it will drain completely within 8 hours or less. Will a hard reset solve the issue? You’re assistance is greatly appreciated. — Rob

 

Solution: Hi Rob. A hard reset should be the last thing that you should do to try to resolve power issues. Please try our suggestions below first then do a factory reset if nothing seems to work.

Uninstall bloatware and unused apps. The first thing you must check is Settings>Battery to see if there are erroneous apps that may be draining your battery faster than expected. This will clearly be indicated on the Battery section screen. You can Force stop these apps if you think they are doing so without your knowledge.

You may want to check AVG’s list of notorious apps that drains a smartphone’s battery faster in this link.

Dim the screen. One of the biggest power hogs in your phone is the huge screen itself. It is normally considered acceptable if your phone consumes about 20% of your battery power so if it goes above that, you might consider lowering the screen’s brightness as well as minimizing other screen animations. You can lower the brightness as low as possible as long as you are comfortable with it.

We have written a short post on how to lower battery consumption on an S5 so you might want to consider checking it. The general principles on what to do are not only applicable to S5’s but to all Android smartphones so you might want to check out this link https://thedroidguy.com/2014/12/best-tips-extend-battery-life-samsung-galaxy-s5-100896.

Problem #5: Samsung Galaxy S4 won’t turn back on and saying No Command on screen

When I turned the phone on a black screen came up with what looks like a dead robot and it says NO COMMAND. I’ve taken the battery out and put back in and I still get the same screen. It doesnt look good. What can I do? — Jill

Solution: Hi Jill. Did you root your phone? If you did, try to revert it to its factory defaults to resolve this issue. Otherwise, please follow the solutions provided for Problem #1 above.

Problem #6: Samsung Galaxy S4 keeps on rebooting itself

For the last couple of weeks, my phone freezes or turns off and I have to pop out the battery to turn it on again. It also will reboot itself (without being touched) repeatedly for no apparent reason. It does this constantly. It also refuses to stay connected to ANY Wi-Fi. I’ve tried multiple Wi-Fi points. I got a replacement phone from Verizon (also S4) and it continues to do this. I’ve factory reset the phone. Completely cleared my SD card, and reformatted it. I’m using the phone with no SD card. And it’s still doing this. I’ve taken it to Verizon and of course they can’t duplicate any of the problems I’m having and then I feel like I’m going crazy. Help!

I also get the fun little messages (attached) that show up after it’s rebooted itself.

I’ve turned off the auto-update apps. I’ve done everything I can think of.

Do you have any other ideas? — Jessica

Hello DroidGuy. I hope you can help me! I have a Samsung Galaxy S4 that likes to randomly turn itself off. Most of the time this happens when the phone is jostled (no, I don’t mean dropped – I mean put down on a table from less than half an inch away for example). It doesn’t shut down, as far as I can tell. It just turns off abruptly. This happens at all battery levels though doesn’t seem to affect the battery life. It’s at the same percentage when I turn the phone back on. Nothing else seems to be wrong with the phone. It doesn’t happen all of the time either (which is why I said it ‘randomly’ happens… it’s possible that my “jostling” theory is just my way of explaining the problem away).

I have done soft resets (removing the battery as well as the SIM card) in hopes that the problem would remedy itself to no avail.

Please help! Thank you in advance. — Erin 

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Hello. Found your article about the Galaxy S4 online useful, but it doesn’t address the problem I am experiencing. I am definitely cashing on my insurance and getting a new one instead of trying to get this fixed. Essentially, the phone will die without warning while some application is being used. So, I’m playing a game or trying to get SnapChat taking, or checking a website when the phone just goes black, and turns itself off. Then it won’t come back to life unless you plug it into the power supply. I reset the whole phone, and later disabled most useless crapware after  had this problem, but it doesn’t make much of a difference. If I’m listening to music, the phone will somehow work alright. Another issue is that if you’re making a video, and the power is drained, even if the file you were working on was 20 minutes long, it will not be recorded if the phone dies. I would have expected Samsung to have programmed these apps to sense the power draining in order to save the files before turning itself off. Most macs do that.

It works fine with the power supply, but as soon as that’s disconnected, it will quickly just vanish, especially if an application that seems to require some processing power is used. This never happened before, but it has now become quite annoying. I noticed that if ‘power saving’ is on, the black out will take longer to happen. With the ‘power saving’ off the phone will black out much more quickly. Thank you for your attention. — Rodrigo

Solution: Hi Jessica, Erin and Rodrigo. If a smartphone reboots itself without user interaction or when being used under normal conditions, that suggests that there’s either a software glitch or hardware problem causing it.

Kindly go over the solutions in this post and see which of them can resolve the issue: https://thedroidguy.com/2014/01/fix-samsung-galaxy-s4-keeps-rebooting-stuck-boot-loop-83102.

 

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Solutions for Samsung Galaxy S4 Charging and Overheating Issues [Part 1]

 

S4 Charger

While not as common as other issues in our other troubleshooting series, there has been a considerable number of other users who report charging problems for quite some time now. We have decided to come up with a special thread to provide our proven solutions for Samsung Galaxy S4 charging and overheating issues. If you have charging or overheating problems not mentioned in this post, kindly send us an email so we can publish them and their solutions.

 

Problem #1: Samsung Galaxy S4 slow charging and overheating issues

I am traveling around the USA and I really need your help! ( I’m from Israel ). My phone started having some problems this week starting on Sunday – when I charged the phone its percentage would not go up but down until the phone eventually died.

I don’t know if it is the charging that became slower or the phone working harder and draining more battery. I turned the phone off and charged it only when it was turned off – that was the only way I could gain some battery.

The day the charging worked occasionally but most of the times I had to turn it off if I wanted it to charge.

I gave my phone to ubreakifix and they gave it back 2 days later saying there is no problem.

The same problems were still there and today – Friday it stopped working completely, not even charging a bit. I’ve tried two different batteries and a few different chargers. Now it turned on again while I’m writing this email but its still charging to slowly when it’s on. Thank you so much! — Chagai

Solution: Hi Chagai. The first thing that you must do here is to identify the real reason for your charging problem. Because you have tried using different chargers and batteries already, the issue may either be on the software or hardware side. Here are the concrete things that you can do to try to rectify this problem:

Check your phone’s apps for bloatware or background processes

Assuming that there’s no battery problem involved, software may be to blame. Pinpointing this fact though can be tricky as most users may find the battery alone as the culprit when. In most of these cases, poor battery performance can be due to an unusually high number of background processes running simultaneously that results to fast battery drain. Try to check Settings > More > Battery to see what’s eating up your phone’s power.

Ensure the USB port is working and not dirty

Most of the time, dust or debris can accumulate in the USB port causing poor connection and longer charging time. Turn off your phone, remove the battery, SIM card, and SD card, and try to “lever up” the tiny tab inside the port using a toothpick. If the metallic surfaces inside the USB port are not making good contact, they can result to intermittent charging sessions which you may perceive as longer charging time.

Try using a known, good USB cable

Cheap USB cables can sometimes “leak” current while charging due to poor shielding which can also result to extended charging time.

Fast charge your phone if possible

Charging times for your S4 vary depending on the method you are using. The stock charger from Samsung is rated with a 2A amperage so a totally dried up 2,600 mAH battery on your S4 should be fully charged in less than 2 hours. Charging time may be a bit longer due to some mechanisms designed extend battery life. If you are fond of charging your phone via a laptop’s USB port, charging time will be extended further because a 2.0 USB port has a lower 0.5A amperage rating.

See also related article on how to extend your phone’s battery power here.

Problem #2: How recover something from the Galaxy S4 if battery no longer works

Hello, I’ve got a question about my Galaxy S4.

Over the last couple weeks it would over heat randomly, whether charging or continuously using it. After updating all my apps, etc it stopped overheating as often. When it would over heat, the battery would drain extremely fast. Well, the last two days the phone is to the point where it’ll only turn on when connected to a charging cord. During this, the battery would read dead, after about ten minutes of charging the battery would be at like 80%? 

That confused me, anyways, now the phone won’t turn on at all. Thankfully I got a new one, and most of my data was backed up, however there are a few things on the device that would be useful to retrieve.

How do you suggest I get the phone back on?

Do you think the phone killed the battery?

Should I buy a cheap battery online just to get the phone on? — Tyler

Solution: Hi Tyler. If you think buying an affordable battery just to recover something off the phone is worth it, go ahead as this is the only way to make the phone run again. Batteries are not designed to run beyond the usual 2-year lifespan. This timeline can be shortened depending on how you use your device. We think the battery has reached its end-of-life as manifested by constant overheating when using the phone. Overheating can either be the cause or the result of a battery problem although it may have been the cause of your battery’s demise.

Problem #3: Galaxy S4 started overheating after updating to Lollipop

Hi. I own a Samsung Galaxy S4 – got an update to Lollipop last week & was working fine. Another update happened yesterday (not sure what it was) and my phone started shutting off on its own. I managed to get it on twice and now it won’t turn on.

If I pressed power button it would turn on/vibrate (never went to Samsung logo though) and then was off. Did some researching on your website….tried soft reset – nothing. Tried holding volume up, power & home buttons – nothing.

Battery is not warped or swollen. No lights are on.

I’m not sure what to do at this point.

I was trying to figure out how to determine if it’s a battery issue vs an update issue.

I’m leaning towards update, but when it did the update to Lollipop last week my phone got super hot. Typically it’s not hot & tends to hold a charge for an entire day.

Any thoughts or suggestions are welcomed!

Thanks for reading. — Alaina

Solution: Hi Alaina. If you notice problems after updating to Lollipop, you may want to take a look at this article we published last week for some solutions.

Overheating, as mentioned in passing above, can be the cause or the result of poor battery performance so you want to isolate the issue first. If possible, try using another battery and observe the phone for a full day. If using another battery is out of the question, you may have to use smarts to remedy the situation by following our suggestions in this post.

Problem #4: Samsung Galaxy S4 won’t charge in Dominican Republic

Hi. I have a Galaxy S4 and it’s from AT&T. I live in NH and I’m visiting the Dominican Republic but I’m having a problem with my phone.

The power here goes out and they use batteries for the electricity in their houses. I think the phone refuses to charge when the house is powered by the batteries.

When I turn on the phone it will vibrate but the screen stays black and the LED is blue and looks like it’s blinking.

The first day this happened it seemed like the battery just needed to be charged because the phone turned on the next day after charging it.

Sometimes the light is red when it’s plugged in and charging and it’s green when it’s charged but still refuses to turn the screen on.

Are you able to help me or give me tips?

Thanks. — Melanie

Solution: Hi Melanie. Your stock Samsung charger is designed to convert AC power to DC by taking the regular voltage running from a house outlet and make it into a DC output of your phone’s battery at around 5 V. If they are already running on batteries when you are trying to charge the phone, the setup will normally not work. We are not familiar with the electrical setup in Dominican Republic so we may be mistaken in this regard but try to ask folks around on what time AC power is restored so you can charge your phone properly.

Problem #5: Samsung Galaxy S4 showing “battery needs to be charged” error after a failed update

Hello. Hope you may be able to give me some ideas as to how to get my phone in working condition.

I was in the midst of upgrading the phone online when Windows suddenly died; I ended up rebooting. Unfortunately, all I saw on the phone was the Android guy and a message telling me something like ‘download was interrupted, reattach device and go to the Verizon S4 Repair Assistant.’  I did that and received another message ‘your phone’s battery is not charged (???); charge your phone and then reattach to the repair assistant.’

Long story short.  Nothing is working except for nine lines of very tiny text on the top left and in the center ‘Software Update Failed,’ then a graphic of a small rectangle (the phone) with two large dots, a yellow triangle with exclamation, two more large dots and a portrait size graphic (the computer).’  Message underneath that reads  ‘Your device didn’t update successfully. Use the Verizon Software Repair Assistant on a computer to repair your device and complete the update.’

But I’m led in a circle because when I attach the phone and try to perform the repair, I receive the ‘battery needs to be charged’ message.  I have taken the battery out and placed the back cover on and the phone starts by itself and returns to the screen with the exclamation and graphics…

I have no idea what to do with it now, other than throw it away.

Can you help? — Anne

Solution: Hi Anne. First, we recommend that you try our suggested troubleshooting steps in this post and see how it goes.

If nothing works, consider using another battery (if possible) and see if that will make any difference. Based on your problem description though, it appears that the issue may be firmware in nature so we are positive that the suggestions in our previous post should work.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

How To Fix Wi-Fi or Mobile Data Connection Issues on Samsung Galaxy S4 [Part 1]

The first one of many to come! Welcome to our first troubleshooting series dedicated to giving you solutions on how to fix connectivity problems on your Samsung Galaxy S4. At the later part of this post, we have included some of the recent issues some of our users have encountered after updating to Android Lollipop.

As a quick tip, you should check out these wifi range extenders and routers, perhaps one of these devices will help with your connectivity problems.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us using this form and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

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Problem #1: Calls keep on dropping when using Samsung Galaxy S4 of Digicel

Ok. So I’ve had my S4 Active for about 8 months now and all I have are problems. I link them back to when it fell and the screen cracked (which I haven’t fixed so that might really be the issue). So it fell about 2 weeks after I got it. It still worked fine, everything was still great except for the cracks. That is up until recently. I went home for Christmas and I have been having network problems. I thought it was because of my location but anywhere I go it doesn’t change. I can make calls and then couple seconds after it will drop. I can make a call and right after I hang up I see that stop sign where my bars should be. Then I have to wait for it to come up. My phone freezes sometimes when trying to make calls. I see android.com.process (something like that) has stopped working. One time I removed my battery and put it back only to get a black screen with the android mascot lying down with error on it and then I got options to reboot etc. I just selected reboot because I didn’t know what to do. I also tried to get a software update and I got a little message saying “DM initialization not ready. Check network or SIM card”. My battery  also drains ridiculously fast. It’ll only last if it’s in airplane mode. Also I can’t access my Gallery. If I use Photos to view my pictures I can but not Gallery no idea why. I really hope you can help me figure this out. Thanks for reading and if I missed anything or there’s something you don’t understand please let me know. Thanks in advance.

Below is just extra information:

I am from Jamaica and my network provider is Digicel. Don’t know how it will help but just in case. — Kerry

Solution: Hi Kerry. If all these troubles started happening after you dropped the device and cracked its screen, they may all well be the side effects of that incident. The severity of the damage can only manifest itself in symptoms like the ones you described afterwards.  There’s no telling what might happen after a drop but in your case, we can safely assume that it was bad because it affected multiple functions.

We noticed that the issues you mentioned appears to be not connected to each other, which is a strong indicator that there’s probably a general hardware failure going on. The network issues you have noticed is probably because of a failing antennae while the black screen issue you get after rebooting the phone can be a sign other damaged parts.

The best way to identify whether or not there’s a hardware issue is by performing a factory reset. Also known as a hard reset, doing this procedure ensures that the phone’s firmware is restored to its original state, which is guaranteed to work properly. If problems remain after doing a hard reset, you can safely assume that you have a hardware problem at hand. In this case, it’s best if you can have the phone checked by a professional or have it replaced.

Galaxy S4 won’t power on after installing a software update, other power problems

There are many forms of #GalaxyS4 power problem and this post shows some of them to you. If you are looking for solutions to annoying boot or power issues, we hope that this article can be of help.

s4

These are the topics discussed in this post:

  1. Galaxy S4 won’t power on after installing a software update
  2. Galaxy S4 gets hot and drains battery power fast
  3. Galaxy S4 suddenly stops working and won’t turn on
  4. Galaxy S4 intermittently powers on initially and eventually fails to turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S4 won’t power on after installing a software update

Hello. Out of nowhere my phone was telling me that the apps are not working properly. Almost all of them. So I thought, let me restart it maybe the problem would go away. When I restarted my phone, the phone started updating; i think it’s a software update. When the update was almost done, the phone just turned off, and it won’t turn on again.

I already tried your reset options. But they didn’t work. I don’t think it’s a battery problem because i just recently replaced it. Not even the volume up, power button and home button method does not work. The phone doesn’t even turn on, just black screen.

P.S. I’m not sure if my Android version is 4.2 Jelly Bean. I bought the phone when it came out and I never upgraded it to another version.

Thank you. — Saimy

Solution: Hi Saimy. We know that you think the problem has nothing to do with the battery so we assume that you have left the phone plugged in to a charger for at least 30 minutes. This is to ensure that there’s enough power on the battery to allow boot troubleshooting.

If your S4 no longer boots normally and you can’t reach recovery mode (by pressing volume up, home, and power buttons), try to check if you can revive it via download mode. To boot your S4 in download mode, just follow these steps:

  • Turn off the phone.
  • Press and hold Volume Down, Home and Power buttons at the same time.
  • Release the buttons when you get the warning message.
  • Now press Volume Up button to confirm.
  • Now you will see the Green Android Bot with “Downloading” message.

Also known as ODIN mode, this special runtime environment allows you install ROMs or firmware to, install custom recovery to, or root a device your device manually.

If you can boot in download mode, this means that the issue is most probably a software in nature, which in most cases, can be fixed on a user level. Since your phone will still be basically useless to you in this mode, your next step would be to try to install a new ROM (either custom or stock) to get back to normal mode. You can use Google to search for specific instructions what to do next.

Problem #2: Galaxy S4 gets hot and drains battery power fast

From time to time the phone gets rather hot. This is at the top around the SIM and memory cards. The battery gets warm too and the battery drains like a frat boy with a keg.

What is the best app for figuring out what the power hog is?

Some days it runs fine all day, others it goes through 3 batteries in a day. I have a number of email and other communication type apps in there.

Before Lollipop it wasn’t an issue. — Marty

Solution: Hi Marty. Before we proceed, keep in mind that overheating can be a symptom of either a hardware or a software issue. Your first task therefore is to identify which of the two is the real cause of overheating, and eventually of the rest of the issues you mentioned. We believe that the issues you noticed on your phone (overheating and fast battery drain) are related and coming from the same source.

Check which app is a battery hog

The first thing you can do at your level is check what app is eating up battery power. Though there are a lot of third party apps that can tell you which app is the biggest power hog in your device, we suggest that you use the built in feature. You can go under Settings>Battery and tapping on apps to check which ones are draining battery faster than others. If you want to use third party apps to check the same details, start with Battery Doctor.

If you notice an app that appears to be consuming your precious battery power eventhough you seldom use it, there’s high likelihood that it may be running in the background most of the time. Try monitoring it for a few days and see if you can remove it from your phone to see the difference. Apps that run in the background can put constant pressure on the battery, especially if they require more than the regular processing tasks. The longer that the phone’s processor actively run to fulfill an app’s request to do a job, the faster it drains the battery and the higher the chance of overheating.

Install system and app updates

Overheating, as mentioned, can be caused by apps. Firmware glitch, corrupted app cache, or a faulty app can manifest in overheating sometimes so it’s good not to take chances not to download updates when available. Make sure that everything is updated to narrow down your task of isolating the real issue. Make sure to head over to the Play Store and install all available updates for your applications. The same goes through for your operating system. Make sure to install all over-the-air updates from your carrier.

Regularly clear the system cache

Wiping your S4’s cache partition should be done once every few months to ensure that the system uses up-to-date cache. If you haven’t done this before, here are the steps to do it:

  • Turn off the phone.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Boot in safe mode

If you suspect that there’s a problem third party app, the best way to verify it is to restart the phone in safe mode. This special runtime environment prevents third party apps from running so if the phone works fine when in safe mode, your guess is right. To load safe mode, do these steps:

  • Turn off the phone.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Perform a factory reset

Finally, if all these solutions won’t work, consider doing a factory reset. This is to check if the issue is with the updated firmware the phone is using. Try to use the phone for several hours to a day without installing any app so you can see the difference. Here’s how to do a factory reset:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Our blog does not do hardware diagnostics and troubleshooting so need to seek help of a professional if you want to explore the topic further. Hardware troubleshooting includes using another battery to see if the issue comes from it.

Problem #3: Galaxy S4 suddenly stops working and won’t turn on

Hi there. I am using a Samsung Galaxy s4. Up until today my phone has been working brilliant. It’s 3 years old, never been dropped. I was making a phone call and was on the phone a good ten minutes until my phone went completely dead. As I’ve gone to charge my device nothing happened. I normally get a small red light to show that it’s charging. I’ve tried two different chargers in loads of different wall sockets but still nothing.

Could this be my battery or my phone? It’s never done anything like this before. Just hoping it’s fixable As I really like this device. PLEASE help. Many thanks and kind regards. — Laura

Solution: Hi Laura. The issue can be anything unless you try to isolate the possible causes. A good first step is to check the battery to see if there are any telltale signs of damage like deformities, bulging, or overheating. Using another battery, if possible, is the best thing to do though.

If you’re satisfied that the battery is fine, try to check if you can boot the phone in other modes like Safe mode or download mode (steps provided above). If it remains unresponsive and you are unable to boot it other modes, consider having the hardware checked by a local technician or Samsung.

Problem #4: Galaxy S4 intermittently powers on initially and eventually fails to turn on

Last week I was playing music and when I had press the lock screen button it froze my phone for a couple of seconds and then it turned off. I had to unplug the battery and re-plug it back in. This worked for the first time. However, the second time it happened I could not get the phone back on as easily as the first time.

Whenever I unplugged the battery and re-plugged it back in I would get the Galaxy S4 screen to come on for about 1 or 2 seconds and then it will turn off. I would have to press and hold the power button of my phone hoping that I will get lucky and it turns on. This worked for a couple of days. However, within these couple of days I was not allowed to press the lock button (power button) on my phone because then it will turn off and stay off like I had previously mentioned.

In addition, when the phone is off it will NOT charge. For some reason it does not charge when it turns off. Lucky for me I have a brother who has a Galaxy S4 too. I use his phone to charge my battery to make sure it is fully charged and that is not the issue.

Anyways, recently I had accidently pressed the lock screen button out of habit and now my phone does not allow me to turn it on like it would before. It still does the exact same thing when it is off. The only thing different now is I cannot turn it back on. — Ryan

Solution: Hi Ryan. There’s a chance that the problem may be the power button. We suggest that you do all the basic software troubleshooting mentioned above first, then to seek the help of a technician to see if there are any hardware problems. Keep in mind that after some time, the buttons may eventually deteriorate to the point that they may stop working at all. To know if this is the case, have Samsung or a qualified technician check them as part of the overall hardware check.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S4 no longer booting up, other power-related problems

Welcome to another post that answers some of the questions of our readers with #GalaxyS4 power problems. If your S4 is showing boot up or power issues, this post give the solutions you need.

Micro-USB Dock for Galaxy S4

Below are the topics discussed in this article:

  1. Samsung Galaxy S4 won’t charge and keeps getting power sharing app pop up
  2. Galaxy S4 reboots (after updating to Lollipop) when turning off Wi-Fi
  3. Galaxy S4 only vibrates but won’t turn on
  4. Samsung Galaxy S4 won’t boot up
  5. Samsung Galaxy S4 no longer booting up
  6. Samsung Galaxy S4 stuck in boot loop

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Samsung Galaxy S4 won’t charge and keeps getting power sharing app pop up

Hello. I just finished reading your article on common problems with an S4 and since you didn’t answer my issue directly I wanted to write and see what you think. 

I bought my phone from eBay about a month ago and they said it was brand new. While on vacation a week later, I started getting the power sharing popup that tells you to download the app and use the special cable yada yada. I ignored the message and looked up how to get rid of it with no success. I looked for the power sharing app in my application manager and since I never downloaded it, it wasn’t there.  I had bought a charger to go in my luggage and hadn’t used it before but when I plugged my phone in on the 4th day of the trip (first 3 days it worked fine) my phone quit charging. It recognizes that there is a charge. It clicks and has the lightning on the battery but it only decreases in battery charge. I tried different chargers. I tried different batteries and then different chargers but nothing worked. I read that a factor reset could work so I tried that and about an hour after the reset it started charging again. I was so happy! Great it’s fixed, I don’t have to worry. Well, it’s been about three weeks since then and it just did it to me again last night. Everything was fine, I didn’t have any notifications, I didn’t drop it, I used my regular charger and when I plugged it in there was nothing. No charge indicator, nothing.  So I tried another charger and after wiggling it a little, it clicked and acted like it was charging but when I woke up it was close to dying. I performed another factor reset and bam it starts working again about an hour later. 

So my question is am I going to have to factory reset my phone every three weeks? Is this a software issue? Is there anyway of preventing it from happening again? And how do I get the popup to go away (after each reset they popup like crazy even though I click don’t show again).

Thanks for listening. — V

Solution: Hi V. We haven’t received any other letter from the email address you use to send this request for assistance so that may have been lost for some reason. We appreciate your effort though in contacting us again.

The recurring problem of your S4 not charging and the message that keeps showing up may be related. We believe that one of your installed apps (we have no idea what it might be) is the reason for this trouble.

If you re-install the same set of applications after doing a factory reset, you are probably not doing anything effective to stop this issue.

Try booting your S4 in safe mode and check if the issue happens again. When in safe mode, your phone will prevent third party applications from running. If the issue won’t occur in safe mode, that’s a confirmation that you need to uninstall apps until the issue has been eliminated.

To boot in safe mode, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now, if you think that another app is to blame for this issue, the best thing that you can do is to do another round of factory reset and install your apps afterwards individually.

Since we have no idea which of your apps is the culprit, you have to invest some time to identify it. We recommend that you install only popular and mainstream applications. Least popular or known apps tend to be problematic as their developers may no longer have the motivation and resources to update and release patches to fix bugs.

It’s possible that one of your apps may be hosting malicious software or adware (that’s why it keeps telling you to download an app and buy something). Malware or adware can only by transmitted through apps so you to take the initiative to prevent them from getting into your phone. And this can be done by installing as few third party apps as possible. Stick to mainstream and official apps. For example, if you can’t live without your games, make sure that you are installing only ones from reliable developers (although determining their integrity is a tricky business as well). If the issue returns after installing all of your preferred apps, reverse the process by uninstalling each one and observing the phone after every uninstall.

Problem #2: Galaxy S4 reboots (after updating to Lollipop) when turning off Wi-Fi

Since the Lollipop upgrade, my phone reboots when manually turning Wi-Fi off, or when attempting to change Wi-Fi connections. When turning Wi-Fi off, the icon goes from green to gray/green, then the phone reboots. After reboot, the command has been completed (Wi-Fi off our network changed) I have a Wi-Fi extender add the signal doesn’t reach both ends of the house. I also see this a lot on public Wi-Fi when the connection can’t be made so I’m trying to turn off Wi-Fi to use mobile data instead.

I have tried wiping the cache partition and booting into safe mode, but neither affects the problem, which I can reliably reproduce.

This is also not a carrier issue. It was happening on Sprint and still happens now that I am using a foreign GSM network.

This problem started with Lollipop.

Any guidance would be appreciated. I have researched and not found this specific issue addressed on any sites or forums. — Mark

Solution: Hi Mark. We’ve come across many issues after updating devices to Android Lollipop but not this one. It’s our first time to encounter this issue as well so it might be unique to your device. A good thing to try though is by doing a factory reset and checking if the issue remains even without installing any apps.

If it’s not one of your apps, it must only be the firmware.

Try flashing another ROM if the issue persists.

We will appreciate it if you can provide a feedback afterwards so we can update this post for the benefit of our Android community.

Problem #3: Galaxy S4 only vibrates but won’t turn on

My Samsung Galaxy S4 doesn’t turn on. I connect it to the power cord and it keeps making one vibration every 10-15 seconds. The screen is totally black and I can’t see anything at all. I tried to hold down the power button and the volume button and it doesn’t work. I try power, volume and home button and still doesn’t work. It just makes the vibration and that’s it. I also tried to take out the battery and replace it after 20 seconds and still doesn’t work. Please help. — Ahmad

Solution: Hi Ahmad. If the phone’s screen is totally black and you are unable to boot it to other modes (recovery mode, safe mode, download mode), then the problem must be hardware in nature.

Having it checked by a qualified technician is not a guaranteed fix but this may be the only viable option you have on this one.

Otherwise, simply have the phone replaced.

Problem #4: Samsung Galaxy S4 won’t boot up

My phone Samsung S4 mini is not booting in any way. When I remove the battery and insert it again , Samsung logo appears for a second and then the screen turns black. It happens again and again whenever I tried removing battery. I tried entering the recovery mode but again samsung logo appears with recovery booting written on top of the phone in blue for a sec and no other menu comes, the screen turns black again. I don’t want to go to service centre and I have to leave my home town in few days so I want this problem to be fixed as early as possible. Please help. — Nishtha

Solution: Hi Nishtha. We know you must be desperate for a solution for this problem but just like what we tell Ahmad above, this issue is just beyond you (unless you want to open the phone, diagnose the issue, and fix it). Our blog does not provide hardware diagnosis and solution so kindly look for other resources in the web (iFixit site is a good place to start).

Problem #5: Samsung Galaxy S4 no longer booting up

This morning my phone was full charged and working fine. however after taking my phone out of my bag i found it was switched off. so i switched it back on but a messaged popped up saying android update. So i put it back in my bag to finish updating and when i took it out again it wouldnt switch on, and hasn’t since. — Georgia

Solution: Hi Georgia. Start by removing the battery for 10 seconds. After that, re-insert the battery and see what happens. If the phone still fails to boot up, try another battery.

If the phone fails to boot normally after an update (which is rare by the way), it’s also very likely that it won’t be able to boot in other modes. We can only start our troubleshooting if the phone boots up so you must have a bricked device in your hand.

Make sure to have the phone checked by technician.

Problem #6: Samsung Galaxy S4 stuck in boot loop

I’m having the boot loop problem on my S4. It tries to boot everytime i put the battery in. It says Galaxy S4, and then reboots again, Galaxy S4, reboot, and so on.. I tried to follow the guide on the website, but i can’t turn my phone off, it won’t let me.

And when i try to boot on safe mode, it reboots again, it won’t let me do that either. I don’t know if I can say that my phone is already dead, but I still have hope.

Thank you for your attention. — Bruno

Solution: Hi Bruno. Try booting the phone in recovery mode to do a factory reset. Here’s how:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Volume Down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the phone refuses to boot in recovery mode, try restarting in download mode instead so you can flash the firmware with a stock or another one. You can use Google to search for guides on who to do this.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 does not boot in normal mode, other power issue

Years after #Samsung released the #GalaxyS4, we still continue to receive a steady stream of questions and requests for assistance regarding this once vaunted phone. This post covers power and boot problems shared by our readers from the last few weeks.

S4 battery

These are the topics discussed in this article:

  1. Galaxy S4 becomes totally unresponsive and won’t turn on
  2. Galaxy S4 vibrates when Power key is pressed but fails to boot up normally
  3. Galaxy S4 black screen issue
  4. Galaxy S4 keeps on rebooting on its own
  5. Galaxy S4 does not boot in normal mode
  6. Pre-owned Galaxy S4 does not boot

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Galaxy S4 becomes totally unresponsive and won’t turn on

Hi my Galaxy S4 won’t start up. I’ve tried your method but when i plug it in to charge the charging light doesn’t come on . The phone is like dead. I’m wondering if it’s because of the CPU. Can that be the symptom of a dead CPU?

By the way, nothing happened to the phone. i just left it to charge and it was dead like 10 minutes later. Any help would be appreciated. — Isaac

Solution:  Hi Isaac. If the phone remains unresponsive even after leaving it connected to the charger for at least 30 minutes, a hardware or battery issue is the most likely culprit. Try using another battery first to see if that will make any difference. We do hope that the battery may have simply died as this is easier to replace. If a new battery will fail to power on the phone, you want to have the phone checked by a qualified technician.

Problem #2: Galaxy S4 vibrates when Power key is pressed but fails to boot up normally

When I press the power button, the phone vibrates and that’s it– no screen or anything else. if i plug it up to a charger a red lights comes on and if i leave it there for a while it’ll turn green, then if i press the power button the light goes away and then it vibrates again and then nothing…  please help i really like this phone Thanks. — Mike

Solution: Hi Mike. An unresponsive phone like what you have may have encountered some boot-related issues so try to see if you can restart it in either recovery mode or download.

Boot your S4 in recovery mode

An Android phone’s recovery mode is a special bootable partition that can be accessed using a set of hardware buttons to allow options like wiping the cache partition, performing a factory reset, etc.

Doing a factory reset is usually the last resort for Android users when they encounter difficulty in booting the phone in normal mode. This situation can happen after a failed update or if there’s an on-going firmware issue that must be addressed. To boot the phone in recovery mode, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up, Home and Power.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

Once you are in recovery mode, you will that there are a few options that you can highlight and select. Use the Volume buttons to go up and down, while press the Power key to select.

We recommend that you delete the cache partition first to see if that will make any difference.

If nothing changes, proceed to factory reset.

Note: factory reset wipes out everything that’s stored in the phone’s internal memory but not those in the SD card. If you haven’t created a backup copy of your files, you will lose them after performing the reset.

Boot your S4 in Download mode

Download mode is another Android environment where you can install or flash stock firmware or custom operating system. This mode is a good test as well to see if the phone is suffering from software or hardware issues. If you can access it, that means that you can most likely regain the phone’s functions after flashing a stock firmware into it. This is extremely helpful if a user is unable to boot the phone normally due to a corrupted operating system.

Below are the steps on how to boot your S4 in download mode:

  • Turn off your phone and remove the battery for at least 10 seconds
  • Insert the battery again.
  • Press and hold  the following buttons at the same time: Volume Down, Home, Power.
  • Release the buttons once the Warning!! screen appears.
  • Use Volume Up button to confirm that you want to access Download Mode.
  • Your S4 will now show a green Android with the ‘Downloading… Do not turn off target’ wording listed under it. You are not in download mode!

Once you are in download mode, you can start flashing a new firmware to your phone. There are many online guides that can help you do the next task.

Before flashing, make sure that you have the correct firmware selected to prevent causing problems.

The two procedures–booting in recovery and download modes–will only work provided that the phone’s hardware is in working order. If you cannot boot the phone either in download or recovery or both, seek the help of a technician who can diagnose the failing hardware for you.

Problem #3: Galaxy S4 black screen issue

My phone is unresponsive and blanked blacked screen. my dad has the same phone and the charger i use charges his and when switching batteries his phone still works. his battery was at 100 percent and wouldn’t work in mine. i was using Google Maps and charging my phone and it died which makes sense because of power consumption. i get that but now its unresponsive. I’ve tried holding down the buttons with and without the battery. i tried plugging it in the computer. it didn’t pop up but my dad’s did with the same cord. i also left it alone for about a hour just charging but nothing happen and it didn’t say charging or vibrate when i plug it in. — Johnnie

Solution: Hi Johnnie. You’ve done all the things a user can do. Unfortunate it may seem, it appears that you have a hardware failure at hand. Because our blog does not deal with hardware troubleshooting and diagnosis, we suggest that you let someone check the phone for you.

Problem #4: Galaxy S4 keeps on rebooting on its own

Hi. Wondering if you can give me a bit of advice. I have the Galaxy S4 i9505. I keep every app up to date, and always install any software updates that show. But my phone will, at least several times a day, either reset itself or just turn off. Quite often when it resets when I’m in email, i have cleared the data and cache on this but it has started again.

But when it turns off completely i have normally only just put it down and will go back to it to find it off, no vibrate to indicate this has happened, i have to press the power button to get it to come back on. when it boots up though in these instances it doesn’t show the complete Samsung logos i.e normally get the white logo with the model then Samsung logo in multi color after, but in these instances the boot starts from the multi colored Samsung logo only.

i have followed everything i can find to try and help solve this, even sent it away for repair but he fault didn’t seem to occur when in. Thanks. — Susanne

Solution: Hi Susanne. If this phone has already been sent for hardware diagnosis and repair once, the most likely culprit must be software in nature. Try booting the phone in download mode and flash a new firmware (operating system) to it. We have no handy tutorials in our blog for this procedure but you can find them by searching for them online.

It’s also worth noting that you may simply have a battery issue here. Random reboots is one of the symptoms of a malfunctioning battery so make sure that you use another battery before flashing the phone.

Problem #5: Galaxy S4 does not boot in normal mode

I read several similar remedies to this problem online but none so far has helped. I was working with the phone answering a text message with an embedded photo and the phone (which never had any similar issues before) went black. I tried to reboot. A black screen with Galaxy S4 logo and repeated vibration alerts came up. A dim flicker in the background as well.

I removed the battery and rebooted. Same result. I tried walking away from the phone for awhile but returned 15 minutes later to a hot phone with the same logo screen flashing. I tried a different battery. Same. I tried removing the SD Card and MicroSD Card and powered on. Same vibration and Samsung logo screen. I the tried a hard reboot. Nothing. Same Samsung Logo comes up with vibration.  

I’m afraid I don’t know what to do at this point. Need my phone for work and contains much important material I would hate to lose not to mention apps I purchased for work.

Thank you for your time and reply. — Charles

Solution: Hi Charles. Your phone appears stuck in the loading screen, which is relatively common with phones having cache or firmware issues. Try deleting the cache partition and you should be good to go. Here’s how:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe cache partition.
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Problem #6: Pre-owned Galaxy S4 does not boot

I accepted this phone in order to repair this Samsung Galaxy S4. I apologize I cannot provide the Android Version or any other information on the phone as I was given the phone already broke and will not even power on. I disassembled the entire phone to look for any noticeable burn marks, broken soldering points, or any other disconnections, but found none. After correctly reassembling the phone, I then tried another battery with known 95% battery charge. This battery did start the booting process, however I see the “Samsung Galaxy S4” black screen and then nothing after that. I have tried plugging the phone into multiple different chargers and outlets and no indicator light or response from the phone is given. The only response is when I initially insert the battery into the phone, but again shuts off immediately following the “Samsung Galaxy S4” black screen. The only other piece of information I can give is that I had tried to get to the Restore Menu using the power, volume up, and home button, and releasing the power button after the Samsung startup screen and I did see “Recovering Data…” in the top right corner, but again processes stop after the “Samsung” startup screen. This seems like a hardware issue, possible short within the components. Do you have any suggestions to at least allow me to boot into safe mode or in order to reset the phone to factory defaults? If more information is needed, please feel free to contact me via email. Thanks in advance for the help if you are able to. — Aaron

Solution: Hi Aaron. As mentioned above, our blog is unable to provide any hardware-specific instructions and tutorials so please find other resources online if that’s what you are looking for. iFixit website offers a comprehensive set of hardware guides for an S4 repair so you may want to visit them.

If you are unable to boot the phone in recovery and normal mode, try download mode and start from there. Otherwise, there’s really nothing much that we do to help you in this regard.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 cannot make and receive calls, other call-related issues

Problems related to making and getting calls happen from time to time across the entire spectrum of Android devices so it’s not surprising that some #Samsung #GalaxyS4 have reported them to us. If you are looking for solutions for your own calls-related issue, this post might help.

Image credit: Samsung
Image credit: Samsung

Below are the topics covered in this article:

  1. Galaxy S4 annoying sound notifications during calls
  2. Galaxy S4 cannot make and receive calls
  3. Galaxy S4 cannot make calls through Viber app
  4. Galaxy S4 won’t vibrate when receiving calls or messages
  5. Galaxy S4 freezes when receiving calls and Wi-Fi is connected

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Galaxy S4 annoying sound notifications during calls

Hello. Yes I’m not sure if it is a software problem or not, which I don’t believe it is because no others seem to be having nor have had this problem. I say that no others have mentioned to be having nor had this problem & that’s with the S4 phones or as T-Mobile carriers. However well the problem I’m having is when or while I’m on the phone with one caller & another call comes in, that caller that I’m currently speaking with can hear when my line beeps from the caller buzzing in.

It is not the internet beeps or reminder beeps and have checked and changed everything in the settings that it could possibly be. It also would not be “turning off my call alerts that would come in while on phone (text messages notification alerts etc) because this is just for notifications.

It is of course not going in my additional settings & turning un-checking “call waiting” or else I wouldn’t get  my 2nd calls while on the phone, or my other wouldn’t beep or buzz and those calls will go straight to voicemail. This has been literally driving me crazy because i have been on the phone & somebody tells me “that someone is calling you” or “your other line is beeping”.

Sometimes when I’m talking to a certain person, I don’t want for them to know that someone is calling me. It’ll literally beeping twice with that person I’m talking to and myself to hear and then it’ll stop making the sound and I can just see them calling.

This happen every time and has been going with every phone after during more than 4 warranty exchanges. Which is why I feel it has to be something in the settings. I have asked everyone that I know has just a S4 & a S4 & with T-Mobile, and they literally say no that they do not have this problem.

To sum it up, I’m basically having the problem of people i’m speaking with on the phone hearing when my other line is beeping or my call coming in & I’ve also played around with the “system sound” along with all other sounds & just the sound period. — Krystle

Solution: Hi Krystle. It looks like the intermittent beeping sound while you are on a call is due to some in-call setting you may have enabled. There are two ways to turn off notification sounds during calls–via the stock phone app, and under Settings. Here are the steps on how to disable it.

Turn off notification sound during calls through phone app

  • Open the phone app.
  • Tap the Menu button and go to Call settings.
  • Tap Call alerts.
  • Make sure that Alerts during calls checkbox is not marked.

Turn off notification sound during calls under Settings

  • Go to Settings.
  • Tap My Device tab.
  • Tap Call.
  • Tap Call alerts.
  • Uncheck the box next to Alerts during calls.

Doing any of these procedures will disable all alarms and sound notifications while you are in an active call. This means that all notifications from incoming messages, emails, and apps will now be turned off.

Now, if the problem remains your next best option is to call your carrier and tell them about the problem you’re having and that you need the Call Waiting Distinct Ringback feature disabled. Most of the time, most customer service representatives won’t recognize this feature but you ask their technical support team to do it for you.

Problem #2: Galaxy S4 cannot make and receive calls

I can’t make calls with it, neither can I receive any. It always tells me network not available. It worked once with a different SIM card, but only once. After that it never worked. The funny thing in it is that when I go to complain to Etisalat (our Service operator) it worked properly there in the main branch. As soon as I leave the branch, It gets out of order( no calls are made or received).

I took it to Samsung Company and they told me it is the motherboard. Is it possible?

Please, what seems to be the issue? — Waleed

Solution: Hi Waleed. We don’t think a motherboard problem on your phone is the one preventing it from making and receiving calls. If you were able to make and receive calls while in Etisalat store, that proves that the hardware component responsible for calls in your device is in working order. There must be some settings or app that blocking any calls. Here are the things that you can try.

Check the call settings

  • Open the phone app.
  • Tap Menu icon.
  • Tap Call settings.
  • Look for Internet call settings and make sure that Use Internet Calling is marked.

Uninstall third party calling apps

If the above steps won’t work, try removing any third party calling apps on the phone like Viber, Skype, Hangouts, etc. and try again.

Boot the phone in Safe mode

Third party applications can sometimes mess up the operating system and prevent core functions like making and receiving calls to not work properly. If you have plenty of apps, there’s a chance that one of them may be the reason behind this problem. Booting your S4 in safe mode will help you confirm if that’s the case.

Basically, safe mode is a special environment for Android that locks out third party apps. This means that they will be unable to run when in this mode. If the problem fails to occur while in safe mode, that’s a clear sign that one of your apps is to blame. Here are the steps to boot in safe mode:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Problem #3: Galaxy S4 cannot make calls through Viber app

Hi! I have a Galaxy S4, which I got 5 weeks ago. Only today I wanted to have a camera phone call through Viber and it did not work 🙁

My screen would go black, then it would freeze and after that the phone would restart itself. The camera works just fine, and the video call works OK in Skype.

Curiously enough I can see my mom on the other end, so I assume it is not a Viber issue. Or you think it would be?

I tried uninstalling and re-installing Viber, same thing kept happening to me…But then why it works OK with Skype video call?

Thanks in advance for your input. Sincerely. — Antonina

Solution: Hi Antonina. We haven’t heard of an issue like this regarding Viber on S4s so this must be an isolated case. Try clearing the cache partition and wipe the phone via factory reset to resolve it.

Clear the cache partition

Also known as system cache, this special part of your phone’s storage keeps files needed by the system to load apps quickly. If the cache becomes corrupted or may contain outdated files, it can result to problems like the one you describe. It is recommended that cache partition is cleaned regularly and should be part of your phone maintenance tasks.
These are the steps to do it:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe cache partition.
  • Press the Power button to select it.
  • Deleting the cache will take some time so just wait for it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

Problem #4: Galaxy S4 won’t vibrate when receiving calls or messages

Hi. After an update a week or so ago my phone no longer vibrates. I have tried and tested everything to get my phone to vibrate and nothing works. I have to put my phone on vibrate while at the office so as not to disturb my colleagues, but if I’m not looking at my phone I am not aware when I get a call, or text message.  Sometimes these need immediate attention and yet I don’t know about them until much later.  What happened?  I have a Samsung Galaxy S4. Thank you. — Mary Lou

Solution: Hi Mary Lou. There are two things you must check in order to know the real cause why vibrate function has stopped working.

The first thing is to ensure that power saving mode is not ON. This feature is meant to save precious battery power by disabling unnecessary functions and features including vibrate mode.

The second thing to do is to verify if the vibration motor is still working at this time. To do this, you must access the phone’s service menu by doing the following:

  • Open the phone dialer app.
  • Dial *#0*#.
  • Tap Vibration button.

The vibrator inside the phone can get disconnected or fail. Make sure to have the phone checked by a technician if the steps above won’t help.

Problem #5: Galaxy S4 freezes when receiving calls and Wi-Fi is connected

Hello, my name is David and I read an old article of yours about problems with the Galaxy S4. I wanted to know if you could help me with my problem.

When I am connected to Wi-Fi and a call comes in, I swipe to answer and the phone freezes and I can’t answer. The phone continues to ring until it goes to voicemail and by that point the phone unfreezes and works normally. When disconnected from Wi-Fi, I can receive a call and swipe to answer and it works perfectly. I don’t understand why it does that. One of my other family members also has the same phone and theirs works just fine. I removed my Lifeproof case as well to see if that would be a problem, but I still have that problem. I would appreciate an answer from you. You do a great job explaining things on the site. Thank you for your time. — David

Solution: Hi David. Try cleaning the system cache (steps provided above) and/or perform a factory reset. If you haven’t reset the phone before, just follow these steps:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe data / factory reset.
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight delete all user data.
  • Press the Power key to select it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

You also want to verify if Use Internet Callingoption has been enabled (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 stuck in Samsung logo screen and other update problems

Updates, whether for apps or Android OS, can make or break. This has been proven time and again ever since the very first Android version was released. While updates are obviously intended to fix known bugs and enhance user experience, some unintended problems do appear after they’re installed.

Samsung Galaxy S4 in a brown pouch.
Samsung Galaxy S4 in a brown pouch.

The appearance of Android Lollipop did not improve the situation. Any average user right now is aware how badly the latest OS is faring across all devices.

The #GalaxyS4updateproblems posted below show some of the issues our readers are having after installing Lollipop. We hope this post can help our Android community deal with these issues by doing our suggested solutions.

If you have your own Android, don’t hesitate to use the link provided below to let us know about them.

#GalaxyS4stuckinSamsunglogo

 


 

Problem #1: Will updating Samsung Galaxy S4 to latest Android version remove some features from ClearTalk?

I know you guys are very busy and I’ll try to be quick.  I’ve never used a forum to ask questions although I get your daily drip.

My Galaxy S4 was originally Sprint.  I had it flashed to ClearTalk close to 2 years ago.  Add you may know, ClearTalk is no longer  in Texas. I have kept their service (being on the real here)  because somehow during flash,  I now have a Hotspot on my phone.  I’ve never questioned it,  because I do run my laptop off the hot-spot which has been very convenient.  🙂 As your know, the S5 update came out.  Normally I take my phone to ClearTalk for updates ad to not mess up flash. Well,  there is not one near me.  So I call them to ask if I should do the software update or would it mess up flash?  No one seems to know!? Ugh!  All they do know,  is if it messes up flash I will no longer have ClearTalk because I have nowhere to take it in to have it reflashed.

Now,  would anyone there know if the update would mess up the flash. And while we’re discussing this,  would I also lose the hot-spot?

Because ClearTalk didn’t have proper software at time of flash, I’m running only 3G with 4.4.2 Android.

In systems, status it shows network as Sprint (and hot-spot IP address is a Sprint allocation),  Username is 9409234360cleartalk.us. And the PRL is 3305. Not sure if any of this helps, but wanted you to have as much info as possible. 

Bottom line I guess, update or not  update.  Any advice or help would be greatly appreciated. 

I’ve really enjoyed the Daily Drip. You guys are always on top of your game. I’ve learned so much reading your daily drips. Thank you! Respectfully. — Kimberly

Solution: Hi Kimberly. If you are still getting updates from Sprint for an available Android update, ClearTalk must have rooted your phone only. This is the reason why you are able to circumvent Sprint’s limitation not to give you the hotspot function. Downloading the update will most likely take that privilege back so it’s up to you which one is more important–keeping your hotspot function or updating the phone.

Problem #2: Galaxy S4 dims the display, mute sound, and cuts screen timeout to 15 seconds

Since the Lollipop update my phone frequently and randomly goes dim, mute and screen timeout drops to 15 seconds. I have to pull down the menu, adjust the brightness,  unmute, go to settings (etc) and set the screen timeout from the lowest 15 seconds up to an acceptable timeout. It will do this while I am using it and while I am NOT. I will set my alarm to wake up for an appointment and it will become muted during the night and so no alarm.

I am missing phone calls as well. I have messed with the settings and researched the web ad nauseum and can find no one else with the same issue since Lollipop update. I’ve seen issues with volume lowering but not brightness mute and timeout.  Any suggestions are greatly appreciated. Blessings. — M

Solution: Hi M. it’s been known for a while now that updating to Android Lollipop can lead to any issue depending on the state of the phone and the installed apps during the time of the update. Thankfully, the standard Android troubleshooting steps are found to be effective in dealing with Samsung Galaxy S4 problems after an update. If you haven’t done anything to try to fix the issue yourself, please do the following:

Clear the system cache

Majority of app problems after Lollipop is installed is due to outdated or corrupted cache partition. Forcing the phone to generate a new cache is one of the effective fixes so far. Here are the steps to delete an S4’s cache partition:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Clearing the system cache resolves slow performance issues, apps crashing or freezing, among many other issues but if nothing seems to change after doing it, please proceed to factory reset.

Also known as master reset, this procedure wipes off the phone’s internal memory so make sure that you have created a backup of all important data before you do it.

There’s a chance the same problems may re-appear after a factory reset. That’s a clear indicator that firmware is not to blame but one or some of your apps. As you can see, many apps are still having problems working with Lollipop months after it was released by Google. There’s no telling what problems can happen due to these outdated or incompatible apps. Make sure to do another round of factory reset if this is the case and install your apps one by one until you have isolated the culprit.

Problem #3: Samsung Galaxy S4 is stuck in Samsung logo screen

I was swapping from my S4 mini to the S4. All connected, updated & installed my apps from my mini & all was good until it asked me to install a software update! It said my phone would restart & now the screen will not turn on beyond the black screen with Samsung logo. It’s stuck!. I tried taking the battery out, leaving the SD Card out but it remains the same. Also whilst it’s stuck it’s overheating! I would be grateful if you could possibly help

Thank you. — Joan

Solution:  Hi Joan. Just like M above, we suggest that you clear the phone’s cache partition to delete any leftover files that may be causing errors to the current operating system. If you can boot the phone in recovery mode (where you wipe the cache partition or perform a factory reset), there’s a big chance that your phone will go back to normal mode afterwards.

Problem #4: Briefing alarms in Galaxy S4 not working after an update

First I know nothing about phones. I don’t use the Google apps, or cloud. After the latest update to the operating system either in May or June, the first thing I noticed was I lost the feature of the briefing speaking when my alarms went off. It reads “unfortunately, the clock has stopped.”

At first I thought I had to reset my alarms. When I tried the feature of briefing, it is no longer there. I couldn’t reset all of them because of my schedule. I noticed later the briefing was still working on the alarms which were already in place, but I could not change anything about the choices I had made for the alarm, the tune, reminders, etc. The alarms I have not eliminated still work with the briefing. I need to change some of them but can’t. My briefing will work by itself but in relation to the clock. This clock is not an app I downloaded. It is part of the operating system I believe. I have looked for this clock app in my list; it is not there.

Next issue. My SD card keeps getting corrupted every time an app updates. I have had 2 different cards. First one was corrupted with the system update. Had to reset the phone back to factory and reformat. The next time an app updated it did the same thing. Got a new card. Started taking pics again after a couple of weeks again updates started popping up on the notices. Again after a couple I get the message my SD card is corrupted. Lost weeks of my pics. reformatted then again weeks passed and again lots of pictures on SD card, then yesterday I got an update for the movie/TV app. by the way, all these apps that keep updating, I don’t use any of them that I know of.  I had just done a 3 hour tour for work, there were probable 60 + pictures on the card. Gone. I can’t afford to keep losing this data. I need some help. — Lori

Solution: Hi Lori. Briefing alarm is a feature of the phone’s stock Clock app so please delete the cache and data of the Clock app and reconfigure your alarms. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Clock app and tap it.
  • From there, you will see the Clear cache and Clear date buttons.

For your SD card issue, the next best thing to do is wipe the cache partition and/or perform a factory reset to ensure that the phone’s firmware is not corrupted.

 

See also 3 Samsung Galaxy S4 microSD Card Problems and How To Fix Them

 

Problem #5: Galaxy S4 won’t go past the Samsung logo screen

Hi. i tried to root my Galaxy S4 SGH-I337m using an app calling root. I installed the app in my laptop, connect the phone to the laptop with the original USB cable. It didn’t work for the first time but after that it did root the phone. When I restart the phone it didn’t work all what was on the screen is Samsung Galaxy S4 and the greeting screen which is Samsung. I took it to a guy to take a look a long he said the phone need a motherboard. By the way I unlocked the phone long time ago if that is gonna make a big difference.

Another thing that when I’ve got the second phone (S4) I didn’t want to update the software to Lollipop because it used to drain the battery very fast when I had my first phone. Thank you and have a good day. — Sameeh

Solution: Hi Sameeh. Your issue is identical to Joan above so rebooting the phone to recovery mode and doing a factory reset will help. We don’t think there’s a need to replace the motherboard unless there’s a hardware component that failed. Please consult another technician to take a second look. Make sure not to mention the first technician’s suggestion to replace the motherboard.

You can always get back to us if factory reset won’t work.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to Samsung Galaxy S4 Lollipop Update Issues [Part 3]

s4 lollipop 3

Welcome to the third part of our series dedicated to addressing issues encountered by S4 users after updating to Lollipop. As mentioned in our second post, we are expanding this series to do our part in educating Android users on the problems affecting S4 devices due to the recent Lollipop update. You will notice that the solutions almost appears uniform in most cases here–clearing of cache partition and factory reset. That’s because these are really the only two effective ways users can do on their end when confronted with problems after a major update. While the solutions to Samsung Galaxy S4 Lollipop update issues provided here are important, we also consider making the entire community aware of a wide range of ills due to Lollipop equally important. So, while problems may vary across carriers, the two main solutions are the ones mentioned.

Should you wish your experience with the new Lollipop with us, please contact us by using the link provided below.

 

Problem #1: Battery drain problem after updating Samsung Galaxy S4 to Lollipop

My device was working fine with KitKat 4.4 then i got the official update of Lollipop 5.0.1 and it was working perfectly for month but now all of sudden i am facing two issues:

  • overheating
  • abnormal battery drain

i have tried safe mode option but both issues are still same. So, is this hardware issue or software?

P.S i have changed battery as well but issue is still same. — Sami

Solution: Hi Sami. Using Safe mode is useful if you suspect that a rogue app may be causing the problem. If the two issues happened after Lollipop update, other potential solutions would be to wipe the cache partition and do a factory reset afterwards. Doing these steps can help ensure that the caches being used by Android, including the one that stores old and possibly corrupted files, are removed. If nothing changes after doing all these, you must be out be out of luck. Just get a phone replacement.

 

Problem #2: Samsung Galaxy S4 not detecting networks upon updating to Lollipop

GT-19505 on orange, having upgraded to Lollipop now it says networks unavailable, was working before upgrade, spent hours searching for solutions, none worked, tried to access service mode with *#0011#, back, then input 1, back but nothing happens…tried different SIM cards but still same…any advice would be appreciated before i sell it for spares….– Chris

Solution: Hi Chris. We have not heard a similar problem from our readers so this must be a unique new case. Please try to restore the phone to its factory defaults via master reset and see if that makes any difference. If the firmware is causing this problem, a factory reset should fix it.

Problem #3: No Lollipop update yet for Samsung Galaxy S4, How to update Samsung Galaxy S4 to Lollipop

Hello. I have a Samsung Galaxy S4 device, model I-9506. I still cannot update my software to Lollipop. I have totally reset my device and try every day to get the software update, but still nothing to see. Is there a solution or do I have to wait? — Speerstra

Solution: Hi Speerstra. Over-the-air (OTA) updates usually depend on your carrier’s schedule so there’s no telling when your turn will come. Try to use Samsung Kies and see if you can update the device using it. Otherwise, please call your network provider and ask them how to do it.

Problem #4: Rocka Bowling 3D app does not work with Lollipop-updated Samsung Galaxy S4

Before the Lollipop update I had downloaded and played a game called Rocka Bowling. Once the update took place, I played a couple of times then it wouldn’t allow me access any longer. I uninstalled it and reinstalled it multiple times and nothing. I was able to Bluetooth it to another device from my device and it worked fine. However it don’t work on my device anymore. Please help me get my favorite game back. Thanks in advance for ur help. — April

Solution: Hi April. There must some compatibility issue at play here. Upon checking Rocka Bowling 3D in Google Play Store, it shows that its most recent update was done on May 16, 2012. That means that the developer have stopped updating this app making it not fully compatible with the new Android Lollipop.

Please contact the developer and ask their assistance regarding this matter.

Problem #5: Samsung Galaxy S4 screen mirroring problem on Lollipop update

I screen mirror on my Galaxy S4 and now sound no longer comes with image as it used to. My devices I am working with are a Sony Bravia LCD TV, Sony Bluray & Roku. I took this problem to the Samsung store at Best Buy and they witnessed the problem on their Samsung TV. We Googled your “S4 Screen Mirror No Sound” procedure. The Samsung store followed it & wiped out the cache partition & that did not solve the problem. The store said the next best option is MHL, a wired solution & they showed that it worked. I am curious if this was a casualty due to migration from KitKat to Lollipop?? Will screen mirroring ever work the way it used to? — Joseph

Solution: Hi Joseph. There is a separate downloadable support patch for screen mirroring from Samsung in Google Play Store. Please install it on your phone and see if it still works. Alternatively, you also contact the team that develops screen mirroring here.

Problem #6: Network-related issues after Samsung Galaxy S4 was updated to Lollipop

Connectivity to 4G data goes in and out like crazy. No network available issues when searching with Google and other “no network available” errors with other apps/browser. 4G icon goes on and off when this occurs. Only a restart will bring it back and even then, sustainability is poor at best. This also effects receiving emails and other pushed data. No issues until Lollipop update. — Ed

Solution: Hi Ed. Must be the firmware causing your network woes. Please wipe the cache partition and do a factory reset.

Problem #7: Online game stops working when Samsung Galaxy S4 was updated to Lollipop

Hello. I’m reporting some issues from my Samsung Galaxy S4 that it has a bad server and it’s not from my network Wi-Fi problem. How did I knew??  Will downloading some video games that supports multi-player game which works on online it doesn’t work because of the bad server I think when I update my 4.0 to 5.0 something went wrong. I hope you understand me.

It’s all about the server I’m trying to play some online games on my phone but it doesn’t want to work because of the weak server and they are no issues with my Wi-Fi network. Thank you for your help .– Thamer

Solution: Hi Thamer. If you are having a hard time playing with an online game after updating your device to Lollipop, please follow the rest of the solutions mentioned above first. If the situation will not change, contact the developer of that game and ask their assistance in resolving the problem.

Problem #8: Email syncing problem after Samsung Galaxy S4 Lollipop update

Hello. Is there a solution to this problem? Yes I’ve tried everything that’s been posted on fixing this syncing problem but nothing works for me. I’ve updated to the new Lollipop version and that’s where the problem started. Nothing pushes or notifies me on my phone. When i turn Wi-Fi on it then shows all new mail and any other notifications but not over the mobile data? if I turn off and then on the sync it will update but only the once never again till you repeat the on/off of sync? any solutions?

model sgh-1337M

version 5.0.1.

Thanks for reading. — Steve

Solution: Hi Steve. Under normal circumstances, this problem can easily be fixed by going under Settings>Data usage and making sure that there’s no data limit and that auto sync option is checked.

If that won’t fix your problem, kindly delete the cache partition and do a factory reset.

Problem #9: How to close all opened apps at once in Lollipop updated Samsung Galaxy S4

Hi. I just read your article about some problems that occur on the Samsung Galaxy S4 after the recent Lollipop update. I have a question concerning my phone. I have included a screen shot.

When I hold my menu button I get this screen (in the photo). I used to be able to click the button on the far right bottom and it would automatically close all open windows with just one tap. Since the Lollipop update, I now have to click the “x” at the top right of each window and close them out all desperately. Is there a way to just be able to “close all” with that button on the bottom right?

Thank you. — Sherry

Solution: Hi Sherry. The only way to close all apps at once if you are in this screen is by tapping the “Close all” option marked in red rectangle below in the photo below.

Problem #10: Samsung Galaxy S4 freezes video at 2-minute mark after Lollipop update

Ever since I updated my phone to Lollipop when I watch a video it will play like it’s supposed to till about 2 min mark then it freezes up and I can still hear it but can’t watch video, and also with Pandora it will play till about 2 minutes then will I can’t hear nothing till the next song comes on then the same thing with that song. And Facebook freezes up when it hadn’t before. Thanks for any info. — Tammy

Solution: Hi Tammy. There are no other effective solutions for your problems than by clearing the cache partition and factory reset. If these won’t fix the problem, we don’t know what will.

Problem #11: Bluetooth disconnection and battery problems on Samsung Galaxy S4 after Lollipop

Hi. I have had nothing but problems with my phone since the last update ( within last month) don’t know what update it was…. kaki? Lollipop? not sure but, I have had my phone for 2 years and NEVER had a problem until that update!

My phone battery doesn’t last 24 hours now, used to last like 2 days.

Sometimes my notification works when I get a text, but not always. My Bluetooth sometimes cuts out to doesn’t work and I’ve never had a problem with it before either.

Like I’ve said, I’ve had my phone for 2 years and love it, never had a problem with it.

HELP PLEASE! — Tammy

Solution: Hi Tammy. Please check these articles and follow our suggestions:

 

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Galaxy S4 Keyboard, Input Problems [Part 2]

s4 key

Welcome to our second installment of this troubleshooting series to fix keyboard issues on your Galaxy S4s. If you missed the first part, simply follow this linkIt appears that we have covered all the keyboard issues for Samsung Galaxy S4 in our two articles but we won’t hesitate to publish more posts if you request for more assistance.

 

Problem #1: Stock keyboard predictive text stopped working

Hello there. I currently own a Samsung Galaxy S4 and going on almost 2 years with it. I love this device because it is just the right size. Not too big & not too small. It used to run zippy and reliably until recently. I noticed several issues.

Keyboard

Simply put, the stock keyboard is quite ugly, but i loved the fact that it could handle precise word predictions and allows me to write bilingual without having to change the input language, like most of the other keyboard apps out there do. Now it is far from doing the correct predictions and the emojis key is hidden. You actually have to press and hold the microphone key for a few seconds to get the option to come out. And it gets stuck a lot. I found myself switching between Google keyboard, ikeyboard, a.i .keyboard plus and back to stock because a.i.keyboard plus predictions seem to be at the awful worst.

Issues streaming Netflix

Lags fall behind then freezes and shuts down… every time.

Battery  drainage

When not in use, battery suction when in use can’t get to noon without being on at least 70% battery life and with hardly any use. Plenty of phone signal though.

AT&T SGH-1337 MODEL.

Any advice is greatly appreciated. Oh, and #4… contact opening lag. Thanks. — Hector

Solution: Hi Hector. To start, try restoring your keyboard to its factory values under keyboard settings menu. Doing so usually eliminates any software glitch that may be causing it to malfunction.

For your Netflix app issue, you can try to delete the app’s data or simply re-install it. If other apps are also having some performance issue or lag like Netflix, you may also want to clear the phone’s cache partition.

Battery-related issues  can be expected after using your phone for some time. A good Lithium-based battery like the one on your device can last for up to about 500 charging cycles. If you have been using the phone for two years, it’s understandable that the battery may no longer retain full capacity like before. Consider replacing your current battery and see if that will improve the situation. We also encourage you to visit our previous post on how to improve the battery life of your device here.

Lastly, if your Contact app lags when you open it, you want to clear its cache and data. Keep in mind that deleting an app’s data is the equivalent of reinstalling an app. You may lose your contacts on the process so make sure that you have created a backup copy of your personal data.

Problem #2: Keyboard lags when typing, showing “Message may be corrupted on recipient device. Change input mode to automatic.” error

I hope I didn’t just miss the fix on this when I was going through your troubleshooting guides. I even fixed things I didn’t even see as a problem, but they totally helped. I tried a bunch of different things to fix the texting, but I’m still having problems.  When I go to text someone, there is a delay on my typing and sending the message. There is especially a delay if they are trying to send a text message back to me at the same time. Then it randomly will retype the message, so it will look something like this:

We We need We need dog We need dog food

I use the Swype method but on the Samsung keyboard because I like it better.  I haven’t been having these problems until recently.  This is a very frustrating problem because I text 90% of the time.

Another problem I have is that on the Samsung keyboard, I use the emojs that you get when you hold down the voice button.  But I have been getting an error whenever I try to send one that reads:

“Message may be corrupted on recipient device. Change input mode to automatic.”

I get this message whether I’m sending to another galaxy phone or an iPhone.  If you could offer some suggestions on fixes, it would be much appreciated. Thank you! — Randalyn

Hi DroidGuy! On my Samsung Galaxy S4, when I try to send a message with a sticker icon (? – not sure if I’m saying that right) it replies:

“Message may be corrupted on recipient device.  Change input mode to automatic.”

How do I do that?

Thank you so much, from yet another challenged yet HUGE Samsung fan…so appreciate what you are doing to help! — Patty

When I try to send a emoji on my Galaxy S4 I get the following error message “message may be corrupted on recipient device. Change input mode to automatic.” Help. — Dawn

Hi. When sending text I always sign off with one of the smiley faces (not the android ones but the proper smiley faces, sorry for being non-technical!).  For a while now people have said why do I send a “?” at the end of a text!  It seems the smileys etc are not working properly but just send a “?” in place.  Also just before I send a smiley a message comes up….”MESSAGE MAY BE CORRUPTED ON RECIPIENT DEVICE.  CHANGE INPUT MODE TO AUTOMATIC”. Any help please??? Cheers. — Paul

Hi. Every time I send an Emoji a message pops up and says: “Attention message may be corrupted on recipient device. Change input mode to automatic”. I can’t find anywhere where I can change the input mode. I’m guessing it isn’t automatically converting to mms but I’m not sure. The recipient gets question marks instead of emoji even though it shows on my end that I’ve sent one.

I recently did a software update and converted my SD card to a new one. Would this have done something?

Thanks for your help! — Megan

Solutions: Hi Guys. First, let us deal with a common issue you all have in this section, “Message may be corrupted on recipient device. Change input mode to automatic.” error. This error pops up if you chose a different input mode under keyboard settings. Simply changing the input mode back to automatic will resolve the problem. Here’s how:

  • Go to Apps.
  • Tap Messaging.
  • Summon the keyboard by trying to send an SMS.
  • Tap the Menu button under Settings.
  • Find SMS settings section.
  • Tap Input mode.
  • Tap Automatic as input mode.
  • Tap the Back key to go back to the Messaging apps and send an SMS.

That error should not go back after doing all these steps.

Randalyn, if you experience lag when trying to type a message, consider restoring the values of your keyboard to factory default. You can do this under your keyboard settings.

Problem #3: Galaxy S4 keyboard sends question mark instead of emojis

My Galaxy S4 keeps sending question marks every time I send emojis. I’ve reset the keyboard it keeps saying restart the recipient. — Aiden

Solution: Hi Aiden. This problem happens if you changed the input mode of your keyboard to non-automatic. Kindly follow the steps provided above on how to change the input mode of your keyboard.

Problem #4: How to set Note 3 keyboard to automatic

Hi! My girlfriend’s phone won’t send emoticons; it says the message may be corrupted and to change the input to automatic. Now the Google Voice is set to automatic but I cannot make it my default keyboard. How do I change the input to automatic when I can’t even make the Google Voice my default? — Ty

Problem #5: How to change the color of the keyboard to black

I was in the middle of typing a text when all of a sudden the keyboard turned white. I can’t figure out how to return it to black. I’ve restored original settings and rebooted it. Still white. It still works but I hate it. Did I hit some weird button while I was texting? Please help. It’s a Samsung Galaxy S4. Thanks. — Kelly

Solution: Hi Kelly. The only color that you can change in your keyboard is the color of the pen. If the color of the pen has been changed, you can try changing it back to black under keyboard settings.

If you are using a third party app, try to check the settings to see if there was a combination key that you have pressed accidentally that changed the color of the  keyboard.

Problem #6: Some keyboard characters are not working

Hi. I have had my phone for a year and half and a few days ago i purchased a selfie stick with Bluetooth remote. Since using it with my Samsung S4 I am experiencing problems using my keyboard where the letters u and down from there and the number seven don’t work anymore. Thank goodness for predictive words otherwise i couldn’t complete this email. The other letters have to be hard pressed and the space bar is a pain.  I’ve tried uninstalling the keyboard but no good. Switched the phone on and off again and the French keyboard I’m using helps with some letters. Any advice please? Thanks. — Madi 

Hi there. I seem to be having an issue with the Samsung keyboard on my Galaxy S4. It types the above row of letters when I’m pressing the space bar and full stop etc. Also, i can’t get the keyboard to pop up in text message feeds. its as if the bottom of my touch screen it unresponsive. I can click the bottom of the screen on the homepage and in other apps, so it is working. I can also get the keyboard up by changing text size or by rotating my phone landscape. However the issue with the keys only occurs when portrait but in all apps. Can you help please? It’s got VBE baffled! Thank you. — Alyce

Solution: Hi Madi and Alyce. If this problem happens on your stock keyboard, we recommend that you clear the keyboard app’s cache and data. If the problem happens after updating the phone’s firmware, try clearing the phone’s cache partition.

 

If you have Galaxy S4 keyboard issue, we suggest that you check the previous post in this series first before telling us about it. We hope that we continue to provide effective solutions for Galaxy S4 keyboard, input problems in these posts. Let’s keep Android community a helpful place for everyone!

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Galaxy S4 Keyboard, Input Problems [Part 1]

Keyboard issues are some of the most annoying problems any Android user may encounter. It’s not surprising that they are also some of the most common problems we receive from our loyal readers. Today, we give you six different issues and how to fix them.

s5 keyboard

If you have any keyboard-related problems, let us know about them by sending us an email.

 

Problem #1: Predictive text missing after updating Galaxy S4 to Android Lollipop

Hello. I upgraded my S4 i9500 to Android 5.0.1. It worked perfectly but I was getting some errors like contact storage stopped, Galaxy app stopped, etc. Then I did the factory reset and everything went back to normal. But after that the predictive text panel that shows on top of the keyboard as disappeared and the predictive text is enabled in the keyboard settings. — Aremu

Solution: Hi Aremu. If predictive text appears to fail after a factory reset, that may be normal actually. Keep in mind that it will take some typing and time for this feature to predict words you commonly use.

To put it simply, keyboard prediction only uses words that you have typed and are stored in a custom dictionary somewhere in the phone’s memory. Once you start typing, keyboard prediction kicks in by attempting to offer you words (already stored in its dictionary or those you have used previously) that you probably have in mind. You are then given three options in this case:

  • accept the suggestion,
  • ignore the suggestion and let it remain as is,
  • add it to your custom dictionary.

Doing the third option instantly trains the system while accepting the suggested word tells it that the word is incorrect. The next time you try to type it, predictive text will provide the same set of suggestions.

However, if predictive totally stops working after using your phone for some time, you can start isolating the problem by doing safe mode. Because Android update can mess up any system uniquely, there’s no telling from our part if the predictive text problem you have is one such result. Booting in safe mode forces the phone to run only stable, first party apps. If a third party application is causing this, you won’t be able to replicate the issue, that is, predictive text should work, while in safe mode.

Uninstalling third party applications, especially those that may require some keyboard input may help as well.

If all else fails, you may want to try using third party keyboard as a remedy.

Problem #2: Cannot switch to another input mode

Hello. I found your email address while searching solution for the problem of input mode of my new S4. In fact, I chose to add several input mode — the English, French and Chinese. But there’s only English input on the keyboard and no way to switch among languages. I checked many times in settings. They do say that I’ve chosen 3 input languages but once in keyboard input mode there’s no way to change.

Can you please help me? Thanks a lot. — Jin

 

Solution: Hi Jin. If you are using the stock Samsung keyboard, you can easily switch between your chosen languages by swiping your finger across the space bar when typing. If that won’t work, try resetting the settings of your Samsung keyboard by selecting Reset settings under options.

Problem #3: Random commas appear on text messages and Facebook post when typing

My Samsung Galaxy S4 has just randomly started adding commas to my text messages or Facebook posts.  I’m going nowhere, near, the comma on my keyboard.  Any idea why? I left them in this text so you can see what I mean. — Teri

Solution: Hi Teri. If you type fast, try slowing down a bit to see if that will help. Doing so would allow the system to come up with the correct word you are typing and hopefully prevent random commas from appearing in your text.

Just like Jin above, you can try to reset your keyboard settings to its factory values if nothing works.

Or you may try to use third party keyboards if you wish.

Problem #4: Multiple issues after updating Galaxy S4 including keyboard not learning new words

Hello. I apologize in advance if these issues have been mentioned/resolved before. However, I am having a few issues with my S4 and am wondering if you may have the answers.

First off, I have an S4 with Android version 4.4.2 and service from Verizon (if that matters).

The first problem I noticed quite some time ago is that the keyboard no longer “learns” as it used to when I first received it. I can no longer have it learn words that I want it to remember, nor will it suggest words that I have used after certain other words in the past. For example, if I were to wish someone happy birthday, I would say “Hey happy birthday”. In the past, I would just have to type “H” or whatever else I needed to get “Hey” and it would then show in the suggestion box “happy” and then “birthday”. Now I have to type out the whole thing, which isn’t a big deal, I’m just providing an example. An example for learning words is if I wanted to say “suck” it would correct it to “sock” or something. In the past I would use the arrow in the suggestion box to make the phone learn that I meant “suck” and it wouldn’t question my use of it again. Now, if I tell it to learn “suck”, it will still try to correct it if I try to use it again in the future.

Another issue I am having is that my email will no longer automatically refresh my inbox. I used to get notifications for both the email and Gmail applications, but now I no longer get notifications from either. In order to see if I received a new email, I have to open the application and refresh it in order to see any new email messages.

I’m also having an issues with the “air view” in my email. I used to be able to hover my finger over an email and preview it. Now when I try, I just get another little check box and that’s it, no more preview.

The Watch On TV Remote also no longer shows up in my notification panel even though the option is On in the application settings. I don’t recall what happened when I first noticed, but this happened about a month ago.

My phone has sometimes automatically restarted on its own, which I’ve seen is a common issue, but it may be because I only have a little over 2GB left of memory on the device. It only seems to restart if it’s doing something difficult, the last time it happened I was scrolling quickly through my Gallery with 1,000+ pictures.

I believe those are the only big issues my phone is currently having, I understand it’s a fair amount but I appreciate any help! Please let me know if there’s any more information I can provide.

Thank you. — Steve

Solution: Hi Steve. Did you notice these problems after updating your phone or after installing an app? They don’t appear to connected to each other at all, which is an indication that the real cause may be a firmware malfunction. In general, it’s good if you can simply restore the phone to its factory defaults to make sure that we have eliminated a possible firmware problem. You can continue troubleshooting individual problems though by following our suggestions below:

Keyboard not learning new words anymore. Kindly refer to the solutions we suggest to Aremu above on how to fix predictive text issue.

Email not syncing. If an email app suddenly stops syncing on its own, try to clear its cache and data. You may also end up configuring your email account again after doing so.

Air view not working. Air view feature depends on the state of its sensor as well as the firmware that allows it run as perceived by users. We need to isolate which of these two are malfunctioning. We believe though that the same reason causing the email app not to sync is also affecting the air view function. Deleting the email app’s cache and data looks all the more imperative here.

Watch On TV Remote stopped working. Try to set up the app again after deleting its app and data. WatchOn app is a solid one so it should work again after the new setup process.

Phone randomly rebooting on its own. If your phone randomly reboots on its own, that may suggest there’s a hardware issue behind.

Problem #5: Keyboard closes when trying to type a message in WhatsApp

Hi Guys. I have recently downloaded the app Drippler and I am amazed by the content it provides. I have lots of other apps too like Flipboard, new Reader’s Digest which I use to read technology news.. but this is the best for the real technology news. I liked the article ‘Best apps for Android’ and a recent article on Team Viewer for mobile. Well coming to the point.

For a long time I was facing a problem with my S4. Whenever i use mobile data network particularly 2G networks , my screen flicks a lot of times and with this i will not be able to message continuously on WhatsApp or any other application. I mean while using WhatsApp my screen flicks and the keyboard closes . Then I have to tap again on the box and get back to typing. This really irritates me a lot. i cannot even take a screenshot of it to show you as the flick is just a short moment.

Also while on calls the screen flicks as if it is entering the S view mode. I just don’t understand what should be done to stop this. Please help. Regards. — Naresh

Solution: Hi Naresh. This WhatsApp behavior usually happens if your phone does not get a stable or strong internet connection. This has been observed by other users before so make sure that you are either connected to a Wi-Fi network or to more powerful mobile data network like 3G or 4G.

If your internet connection is not the problem, try to clear WhatsApp’s cache and data.

Problem #6: How to install emojis to Samsung Galaxy S4 keyboard

Hi. Recently i notice that my Galaxy S4 didn’t have the emoji keyboard. it is not showing when i hold the microphone key. Is there any way i can get it? Android 4.4.2 😀 — Maria

Solution: Hi Maria. To enable emojis in your keyboard, your phone must be updated to at least Android 4.2.2. We think your phone right now may be running Android 4.4 or 5.0 so you should be good. Should you want to check it though, you can go to Settings>More>About Device>Software Version.

After verifying the phone’s operating system version, kindly follow these steps:

  • open your Messaging app and tap the microphone icon
  • Tap the smiley face icon to pull up the emoji keyboard.
  • You should see a variety of emojis after tapping the smiley icon.

If you will not get anything after tapping the microphone icon, we suggest that use a third party app like Handcent to be able to use emojis.

 

That’s basically it. We hope to have provided effective solutions for Galaxy S5 keyboard, input problems in this post. Don’t forget to use the email below if you have any questions or feedback for us.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Samsung Galaxy S4 Boot Up, Battery, Power Problems [Part 1]

s4 power

Hello Guys! Welcome to our first post in this special troubleshooter series that provides solutions for Samsung Galaxy S4 boot up, battery, power problems. Among the issues we intend to cover in this series are:

  • Samsung Galaxy S4 not booting up,
  • Samsung Galaxy S4 booting up in Safe mode or recovery mode (not booting to normal mode),
  • Samsung Galaxy S4 battery-related issues,
  • Samsung Galaxy S4 shutting down randomly and,
  • Other power-related problems on a Samsung Galaxy S4.

If you have any problems similar to these issues above, don’t hesitate to share them to us so we can, in turn, post them here with a corresponding solution. Kindly use the email provided at the bottom of the page.

 

Problem #1: Samsung Galaxy S4 won’t power on after leaving Smart Switch on overnight

Hello. I’ve been checking your website and it’s troubleshoot page and tried everything I could but it’s not a problem that was meant or supposed to happen. I just left my phone charging over the night but when I woke up it was dead. Here’s what I did before it died if it helps: I got a new Galaxy S4 and use the Smart Switch app to transfer my data to my new phone, I did the transferring and when it was done I just left it and it kept notifying me with “turn off Wi-Fi direct when not in use or when phone screen asleep” I think that’s kind of what it said, I don’t remember if I turned off the Wi-Fi direct. I think I did but I fell asleep and when I woke up my phone was dead. I tried to boot it on recovery mode, booting it in safe mode, and even in Odin mode (Download Mode) but nothing worked. Is it hard bricked? Please I’m desperate, I have a lot of important data on it, I cannot lose this phone! I beg you please help me.

*Thanks for your help*. — Armando

Solution: Hi Armando. Start by checking if it’s a battery issue by leaving the phone charged for at least 10 minutes before attempting to turn it back on. If nothing happens, you also want try using another battery (if possible without buying a new one). If it’s not the battery, the phone is certainly bricked for some reason. Unfortunately, the only way to gain some form of access to your phone is either by booting it in Recovery mode or Odin mode (which are not working). Even Samsung technicians are limited to doing these steps only so we doubt if there’s any other work around that we are not aware of.

Please have a professional check the phone to see if they have other ways to gain access to your phone’s memory.

Problem #2: Samsung Galaxy S4 won’t power on because the Power button is broken

Help. I cannot turn on my Galaxy S4. Its power button is broken and every time I plug the USB cable in the phone, it goes to recovery mode and I cannot do anything but up and down because the power button doesn’t work. i don’t know what else i can do. Please help me. Thanks in advance.

PS: its booting to recovery 3e, Android 4.2.2 stock  — Alberto

Solution: Hi Alberto. If the power button is broken, you really have to find a solution to have it fixed one way or another (either by replacement or repair). Hopefully only the plastic case button is broken so try to remove the entire cover of the phone so will see the internal power button. Use it and see if it works that way.

You can check this video for a guide on how to remove the plastic case. Remember that doing the steps in this video may void the warranty of your device so make sure to check with Samsung or the relevant party first for any warranty coverage the phone may have at this point.

Problem #3: Samsung Galaxy S4 keeps on booting up in Safe Mode

Hi. I tried all of the methods in your post, but I have not been able to get my Samsung GS4 Mini start up normally (not in safe mode).

Kind and sincere regards. — James

Solution: Hi James. If all the steps in our previous post do not help in making your phone boot up normally, that suggests that the firmware may be messed up so bad that it won’t even respond to a factory reset. In this case, the only best thing that you can do is to get a phone replacement.

Problem #4: Samsung Galaxy S4 screen goes to sleep after 3 seconds

Hey DroidGuy. I’ve got an interesting issue with my Galaxy S4. After reading the Dripper article on encryption, I went and did that! Thanks! All was fine after that. However the time out was way too short so I went into the settings and changed it from 1 to 10 minutes.  About a day later the issue I will describe started.  Here we go.

When I power on the phone I get the stock keyboard and I enter the password. All is ok. The system loads fine. The power button is working as intended. However, when I wake the phone the lock screen comes up for about 3 seconds and then the phone goes right back to sleep. I’m running KitKat, un-rooted, with GoLocker. That’s really all the info I have. I’ve tried booting in Safe Mode and the issue persists.  I’m not sure what else can be done other than a factory reset, which I am loathe to do, unless it’s the last resort. I’m hoping you can help me here. Have yourself a great day! — J.M.

Solution: Hi J.M. Start by removing any recently installed apps (preferably those that were installed before the problem started) because they may be the ones to blame. Sometimes, Safe Mode fails to detect rogue apps so it will appear that there are no third party apps involved. If you have any apps that can manipulate display settings and the lock screen, uninstall them one by one. Make sure you observe the phone after removing an app.

If you can’t isolate the issue or app, please proceed to performing a factory reset.

Problem #5: Samsung Galaxy S4 won’t boot up after an update

Hello. My mum’s Samsung Galaxy S4 updated with no warning; now it will not turn on. I have tried charging, re-booting but still nothing will work. Please help me fix this problem as it is an essential item for my mother. — Ellie

Solution: Hi Ellie. Kindly check this post and do the suggested solutions.

Problem #6: Samsung Galaxy S4 keeps on shutting down after updating to Lollipop

Hi. My S4 is shutting down and the only way I can get it back is to remove the battery. I leave it on the charger when I am not using it. Once or twice a week when I try and turn the volume on the phone back on after having it off all night, the phone is dead.  A small blue light to the upper left of the Samsung screen label slowly blinks but no key combination will get the phone to light up.  I remove the battery for 20 seconds and the phone boots up just fine. The same situation has arisen while using the phone. I will be in the middle of a conversation and the phone just shuts down. To get it back up I have to remove the battery and then put it back in.  The last time this occurred the phone was at 93% power.  

I attributed the problem to the Lollipop upgrade which apparently was earlier this  month for my phone.  I went in and disabled a bunch of aps, uninstalled some and still had the problem. I spent an hour on the phone with a Verizon tech and he had me enable all of the aps I had disabled.  He said that made my phone unstable. He then had me remove the battery for 30 seconds. That worked for 24 hours. The next day it shut down while I was using it. I am leery of doing a factory reset but I think I have  everything backed up. I have not seen this particular problem on any of the forums. One suggested problems come from a bad battery and suggested seeing if my battery was bulging. I do not see any bulging in the battery.  

I am running Battery Doctor and CM Security. I added Battery Doctor when the phone was running hot and whatever it did, seemed to solve that problem but that was months ago. 

I sit  here humbled in frustration as I perceive myself somewhat computer literate and apparently phone illiterate.  

Any help besides jumping up and down on the phone would be greatly appreciated. — Bill

Solution: Hi Bill. It’s really good if you start isolating the root cause by checking the battery. A bad battery does not always show deformation. There’s a chance that it may have lost significant capacity overtime causing the phone to suddenly lose power. Try using another battery and see how that goes.

Assuming that the battery is good, another potential problem may lie on the firmware. You mentioned the issue only started happening after you updated to Lollipop. Here are the things that you can do in this case:

  • Delete the cache partition.
  • Boot the phone in Safe Mode to check if there are problematic third party apps causing the problem.
  • Uninstall third party apps. You have to do this one by one until the problem is gone. Ensure you give the phone enough time to replicate the issue.
  • Perform a factory reset.

These are the only potential solutions that we can do as end users. If nothing works, consider getting a replacement.

Problem #7: Samsung Galaxy S4 won’t boot up normally, only boots to recovery mode

Not so sure if these pics helps. Galaxy s4 goes to this screen when rebooting and won’t boot. It is the option screen for various reboot options including factory reset. I received a pic and the phone would not open it, My go to problem solver is to reboot, when I chose reboot it went to this screen. The first selection on the options is to reboot. When I do it goes back to this screen.  I even pulled the battery overnight-same thing this morn. Hope you can help. — Penny

Solution: Hi Penny. Your phone is booting to recovery mode only. Try the steps we provided in this post and let us know if any of them work.

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S4 Problems, Glitches, Questions, Errors and Solutions [Part 78]

samsung-galaxy-s4

Welcome to another post of our Samsung Galaxy S4 troubleshooting series! Despite being considered “slightly outmoded” at this time, this post shows that this phone is still hugely popular around the world. If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

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Samsung Galaxy S4 won’t power on after charging

Problem: Hello. After about a little over a year and a half with my Galaxy S4, I finally ran into my first major issue. 5 days ago, the battery was at 10% so I turn the phone off and plugged it in to charge while I was watching a movie. When I plugged it in and put the phone down, the red charging light lit up as normal. After the movie was over I noticed that the green light was on indicating that the battery was fully charged so I unplugged it and left it on the dresser until the next morning and went to bed, and it was still turned off. The next morning just like every other morning I woke up I grabbed my phone I tried to turn it on and there was no response from the phone whatsoever. I remove the battery let it sit out for 15 to 20 seconds, put the battery back in, tried to turn the phone on and nothing happened. Phone doesn’t vibrate the logo does not pop up no sounds come from it, nothing. It makes no attempt or shows any sign of it actually turning on at all. So I tried to take the battery back out I waited about 2 minutes with the battery out. During the few minutes I had the battery out I held in the power button for 30 seconds or so at a time just to make sure all the power would completely drain out of the phone. Try to turn it back on with just the power button it did not work. I tried holding in the home button and the volume button up and down, nothing. I tried plugging it back into the charger no response again. I even tried my girlfriend’s S4 battery that was completely charged in her phone, and still nothing happened. So I tried my battery in her phone and of course it turned on battery was fully charged. I’ve never dropped this phone it’s never been exposed to any liquid; nothing has happened to this phone that could cause anything like this to occur which makes me think it’s some other type of internal problem. I tried looking at some things online to figure out what it could be, or some part I could order but I found is other people with the same problem and nobody had a solution. Most of them just gave up and went and bought a new phone. Any kind of insight as to what may happen it would be greatly appreciated and of course now I don’t have phone insurance just to go ahead and get a replacement. If you could point me in the right direction or have any other questions please email me back and let me know so I can try to get my phone working again, thank you so much!

Have a good day. — John

Troubleshooting: Hi John. Unfortunately, an unresponsive phone under normal usage is a strong indicator of a hardware problem. What specific component is failing can be hard to pin down at our level as that would mean a more in-depth analysis of the unit itself. That’s the reason why there’s no solution online for this type of issue.  As much as we would like to help you, your best choice is really to get a phone replacement of have someone check it physically.

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How to change the settings of S Voice is Samsung Galaxy S4 screen is cracked

Problem: Hi there. I’ve cracked the screen. Too early in my contract to pay excessive amounts. New screen is still expensive! So, my plan was to purchase a mini USB to HDMI adapter. At $18 AUS, it’s also a useful tool to display pictures, etc on any HDMI TV.

My glitch has been my S Voice wake up command. It is frustratingly difficult to replicate every time! It’s not the “Hi Galaxy ” as I changed it to simply “Oi Oi”.

However the S4 is very fussy about the command being precisely the same as the recording .

I can’t use my touch screen at all I can press the hard keys on the bottom .

Bizarre thing happened the other day. I entered my home as I would normally do and a sequence of noises i was making, talking to myself, slamming doors, or the sound of the lock opening triggered the S4 to inform me “No network connection “. This implied to me there must be a way to bypass the S voice without touching the screen. I would like to change the command wake up to something really simple. Cheers  from Australia. — Vinni

Troubleshooting: Hi Vinni. There’s just no way for us to gain access to S Voice without using a fully functioning display as it acts as a bridge between a user and the firmware. The phone may give you any registered notification if its microphone picks up a sound closest to a nearest random parameter but that’s it. If you know of a certain trigger (specific sound) that can solicit a particular response from the phone, you can try it but that might not give you options to modify S Voice settings.

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Samsung Galaxy S4 won’t download any email attachment

Problem: Hello and thank you in advance for your help. Anytime I want to open an attachment in email I either get a message that says email is only partially downloaded or you must download the email before opening the attachment. if you continue to allow it time to download nothing ever happens. I’m seeing this issue with many others online and have researched on YouTube. However the advanced setting screens they have are not available on my phone and I’ve heard the same problem with others. Back to the main question how can I make this phone automatically download emails and attachments. Thanks. — Steve

Troubleshooting: Hi Steve. This type of issue can be due to a few factors that include but are not limited to:

  • Email app issue (settings, restrictions, limitations)
  • Device sync status
  • Type of network device is connected to
  • Reliability of internet connection while downloading an attachment
  • Attachment file type (may not be supported by the device)
  • Attachment file size

To rule which of these things may be causing the problem, you have to make sure first that the email app you are using is permitted to download attachments. Whether you are using the stock email app or a third party one, kindly ensure that there is no restriction that may hamper it from downloading attachments.

Next is to check if you have inadvertently put a restriction in your phone not to download attachments when connected to, say, mobile data.

The rest of the possible causes are self-explanatory. Sometimes, clearing the email app’s cache and data also help so you can try to do that as well.

If nothing works and assuming there’s no email account problems, consider performing a factory reset.

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Samsung Galaxy S4 stuck at the boot screen

Problem: Hey! I was using your guide to try to troubleshoot the issue with my phone.  It was great and very in depth, so thank you for that. 

Let me just start off by saying that I’ve never had any issues with my phone before this and have never dropped my phone.  There are no cracks and if you were just looking at it it is in mint condition. 

So the issue is this, I was just sitting there with my phone and was using it, and then the power button wouldn’t turn my phone off or I guess lock the screen. So I waited for it to dim on its own and then tried using the power button to get to my lock screen, which it did nothing.  At this point I took the back cover off and removed the battery, SD Card, and SIM Card then attempted to reboot. My Galaxy S4 does the following things:

  • When I put the battery back in it automatically vibrates,
  • the screen also show the Galaxy S4 in white letters

After this it does nothing.  I’m currently attempting to leave it on the charger and see if that does anything.  If you have any other suggestions please get back to me. — Joshua

Troubleshooting: Hi Joshua. Is this phone rooted? If it is, try to revert the phone’s operating system back to its defaults via Recovery mode. Here’s how:

  • Turn the phone off by pressing and holding the power button.
  • Once the device is off, press and hold Volume Up, Home, and Power buttons.
  • The blue Recovery mode will appear to give you options. You can then release the three buttons.
  • Navigate to Wipe data/factory reset using the Volume buttons and press the Power button to select it.

If your phone has never been rooted, the problem is probably due to a corrupt system partition. You can refresh the cache partition via Recovery mode by selecting the option that says Wipe cache partition.

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Missing features in S Health app for Samsung Galaxy S4 after an update | How to revert S Health app to its previous state in an Samsung Galaxy S4

Problem: I’m hoping you’re my answer man.

I recently agreed to an update on the S Health app I’ve been using on my phone and really would love to go back to the old format — have been told that’s not possible.

Problem: I do a variety of exercise activities (swimming, weight lifting, high-intensity intervals) and was able to enter those to track my daily calories burn through the exercise mate tab on the old app. The new app only has a workout tracker that includes running, walking, hiking or cycling. I haven’t found a means of entering any other type of exercise or even those 4 activities if they’re not part of the app’s timed workout (not the way I do things).

In case that’s not clear: For example I would like to enter swimming for 45 minutes, weight lifting for 30 minutes, running for 20 minutes to track the calorie burn for the day and am unable to find the way to do that with this recent update.

Suggestions? Thanks. — K

Troubleshooting: Hi K. We wish we could help but your concern is out of our control. The missing features in the updated app can only be added by the app’s developer (Samsung) so if you want to let them know about it, try to contact them via email at [email protected] The only thing that you can do at your end is by doing a tradeoff by simply uninstalling the updates for this app. You can go to Settings>More>Application manager>Select All tab>S Health>Uninstall updates. We hope that deleting the updates can revert the app back to its previous version. If not, please consider getting other similar apps that may cater to your needs.

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Can’t hear the caller and vice versa on Samsung Galaxy S4 Bluetooth issue

Problem: Hello. My S4 just developed a major problem.  I can receive calls but when I answer the other party can’t hear me and I can’t hear them. It started with my Bluetooth connection in the car. Now it’s all calls. I rebooted, removed the battery and turned the Bluetooth off.  Still can get the call but we can’t hear each other.   My Android version is 4.4.4. — TheQAMan2000

Troubleshooting: Hi TheQAMan2000. The only effective way to deal with a Bluetooth issue is to restore the phone to its factory settings. Neither Samsung nor Google won’t officially acknowledge that there’s a Bluetooth bug in the Samsung Galaxy series but they do recommend that a factory reset can fix it. Please do as recommended and let us know how the device behaves in your next email.

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Samsung Galaxy S4 text messages are out of order

Problem: Hi. I am having problems lately with my Galaxy S4. When I send a text message to a friend and ask a question or something it shows their answer above my text so i keep having to scroll up to read their answer can you help me figure out what to do to fix this it is getting very aggravating. I like to see their answer below mine when i ask a question or am talking and their reply is above my answer. Thanks. — Littleglasd

Troubleshooting: Hi Littleglasd. This issue can happen if the automatic date and time setting in your device is not enabled. Please go under Settings>Date and Time, and ensure that Automatic time zone and Automatic date and time have check marks on them.

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Samsung Galaxy S4 unable to make or receive calls | Dialer Storage app is turned off in Samsung Galaxy S4

Problem: Hi. Please help. My Samsung S4 phone has stopped making or receiving calls. It seems to connect and the person I’m calling gets the call but there’s no dial tone on my end and even when they pick up I cannot hear them. I have tried clearing cache on dialer like you recommended to someone on your website. I have attached a screen shot of how it shows up…it doesn’t allow me to clear the cache…and it doesn’t allow me to hit the “Turn off” option. So does that mean that it’s turn off and maybe that why I can’t make or receive calls? How can I turn it on again? — Rebecca

Troubleshooting: Hi Rebecca. If the Turn off option is greyed out, that means that it was currently OFF while you were checking the app settings. It’s no big deal though as it would turn back on once you re-open the app from the Apps drawer. Now, regarding your main problem of being unable to make or receive calls, the first thing that you should be doing is to ask your service provider for assistance as majority of issues like this are network-specific in nature. If there’s no coverage or network problems, your service provider will most likely recommend a phone factory reset.

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Spring Samsung Galaxy S4 slow mobile data connection issue

Problem: Do you know how to fix the issue with the S4 staying connected to Sprint Network data? It’s frustrating to have to reload a page 5 or 6 times before you get there.

Also, is the internal antenna weaker in the S4 than the S2? I live not quite 3 miles from a tower and have hardly and service.

Will it help to root it? I may own a smartphone, but not be smart enough to use it lol 🙂 — Broken Spirit

Troubleshooting: Hi Broken Spirit. It appears you are getting slow internet connection speed problem here so here are the solutions that you can try to resolve it:

Check if you are properly connected to the Sprint network via Sprint Zone app. To do this, open your Sprint Zone app and go to Device Diagnostics. Once your are in Device Diagnostics tab, look for Network. If Network is in the Passed section, the phone is connected to Sprint’s data network. Otherwise, tap System Updates to update your profile and link to Sprint network.

Do a soft reset. Turn off the phone and remove the battery for 30 seconds. Try to connect again afterwards.

Verify the network mode being used by the device. If you have unintentionally selected a slower network mode before, that might be causing the issue you are having right now. To check, please follow these steps:

  • Go to Settings.
  • Tap Connections.
  • Go to More networks.
  • Tap Mobile networks.
  • Tap Network mode.
  • Cycle through the available network modes. Keep in mind that 3G (UMTS) or 4G (LTE) will give you faster data speed compared to other network modes.

Being near to a cellphone tower does not always guarantee good mobile data speed so kindly make sure to call your service provider and ask assistance about this problem.

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Samsung Galaxy S4 can’t connect to Wi-Fi, hotspots, routers

Problem: Hello. My Samsung Galaxy S4 Active Wi-Fi connection doesn’t switch on. When I tried to put it on, it takes a very long time but yet it doesn’t on. A greenlight comes under it on the task pane but it doesn’t come on hence I cannot connect to any router. Due to the inability of e-Wi-Fi not working I can’t also use the hotspots and tethering  function. Please I need your help badly. — amoyawpaddyedmund

Troubleshooting: Hi amoyawpaddyedmund. You have an interesting case here. We recommend that you restore the phone to its factory settings to ensure that we eliminate any glitch or bug affecting your device’s Wi-Fi radio.

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Samsung Galaxy S4 issues after doing a system update | Samsung Galaxy S4 freezes, keyboard problems after updating Samsung Galaxy S4

Problem: Hello. My name is Kandice and I have a Samsung Galaxy S4 Android phone. I have not had any problems with the phone at all until a few months ago when I updated the software and ever since then my phone freezes up while I’m trying to text message someone and makes my keyboard randomly disappear and is slow with showing my incoming messages after I open the message thread. Also my phone randomly restarts itself and randomly turns my locations on by its self. All of this started after I updated my software and it aggravates me every day. I would really like to get some answers and hopefully find out what the solution for this problem would be. Thanks. — Kandy

Troubleshooting: Hi Kandy. We recommend that you delete the phone’s cache partition and wipe your phone’s data via factory reset. These are standard solutions a user must do if the phone suffers from multiple problems after a system update.

Please let us know if these fixes won’t work so we can update this post.

 

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.