Archives for

Samsung Galaxy S4 power issues

Galaxy S4 “Downloading…Do not turn off target!” error during boot up, other power charging issues

S4

Welcome to another post that answers some questions posed by #GalaxyS4 users. We want to share you some of the easy potential solutions to your power- and charging-related problems.

These are the specific topics discussed today:

  1. Galaxy S4 “Downloading…Do not turn off target!” error during boot up
  2. “Unfortunately, Phone has stopped.” error on Galaxy S4
  3. Galaxy S4 stuck at Samsung and AT&T logo screen
  4. Galaxy S4 screen flickers
  5. Galaxy S4 won’t power on when not connected to a charger
  6. Galaxy S4 battery drains fast and screen showing a colored line

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 “Downloading…Do not turn off target!” error during boot up

I dropped my phone in water and immediately took out the battery. Being a teenager, I didn’t know I had to take out the SIM and SD card as well. I did, however, put it in rice as soon as I could (within an hour since I was at school and it occurred as I was walking home). I left it in rice for the average amount of time until my dad and I were completely sure it was 100% dry. When I booted it up, it turned on but in an unusual way.

The screen is black but it’s got a blown up Android bot in the middle with the words “Downloading…Do not turn off target!!” In the upper left hand corner, however, is a little square of tiny words. I don’t know what all is important in the wording so, to be on the safe side, I’m gonna type it all out. Better safe than sorry right?

“Factory Mode

Product Name: SCH-R970

Current Binary: Samsung Official

System Status: Official

Reactivation Lock: Off

Knox Kernel Lock: 0x0

Knox Warranty Void: 0x1

CSB-CONFIG-LSB: 0x30

Secure Download : Enable

Write Protection: Enable

eMMC Burst Mode enabled”

The first part about it saying Factory Mode is what worries me not only because this phone isn’t on a contract plan but also because that line is in red and the line that says “Secure Download : Enable” is in blue. I’m honestly not sure if any of that is important but I can’t take my phone in right now because my family has hospital bills to pay for and my phone is the least of our concerns money wise. Please help, even if I’m just being paranoid and it’s just a software update (which I checked for last week but it said it had already downloaded the latest update). — Tapanga

Solution: Hi Tapanga. We can see that you flashed a non-Samsung recognized ROM in your phone (because of the Knox Warranty Void: 0x1 flag). This means that your phone’s Knox status (which is Knox-disabled) will no longer allow you to upgrade to official  firmware only possible if Knox status is enabled. It also means that you cannot change Knox status back to Knox-enabled. This is, however, not that important if you no longer plan on installing official Samsung firmware that requires Knox-enabled status.

If your phone boots up fine after the incident but shows a different boot up screen only, we think there’s anything to worry at this time.

Problem #2: “Unfortunately, Phone has stopped.” error on Galaxy S4

Today, 23rd July, I powered off the phone because I was in a meeting. After 2 hours I powered ON the phone (Galaxy S4), the phone booted until the screen prompting PIN code for SIM card, then a permanent message is being displayed, “Unfortunately, Phone has stopped.”

I can input PIN code and Security code to unlock the phone. However I cannot operate the phone as the error message is permanently displayed. I cannot also shutdown the phone using Power Off button. I have to remove the battery to shutdown the phone. Please assist. I purchased the phone in June 2013. — Juma

Solution: Hi Juma. If your S4 is unusable when in normal mode, try to do the basic software troubleshooting and see what happens. These are the specific things that you can do:

Wipe the cache partition

This first task aims to refresh the phone’s system cache. Sometimes, an outdated or corrupted system cache can lead to issues like the one you have. Deleting it to force the phone to create a new one usually works wonders. Here’s how to do it:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Perform a factory reset

If deleting the system cache won’t help, the next procedure to do is resetting your S4 firmware and settings to factory defaults. Also known as master reset, this procedure will erase everything that’s stored in the phone’s primary storage device. Make sure to create a backup of your personal data (photos, videos, contacts, etc) before you proceed. Just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #3: Galaxy S4 stuck at Samsung and AT&T logo screen

The phone sometimes randomly shuts down, and when I turn it back on it comes up with no signal then shuts back down after about 1 minute.

Then it reboots to the Samsung, then AT&T screen and does move from there.

If I do a battery pull the same thing happens again. I have done countless clear cache partition, factory resets, and also wiping my phone but nothing works.. And also the Wi-Fi was not able to turn on, but that issue was resolved.. What is happening with my phone. — Errol

Solution: Hi Errol. If the phone is stuck at the Samsung logo or AT&T screen, there must be something that prevents the entire boot sequence from being completed. And since you have tried the other basic troubleshooting stuff (wiping the cache, reset, etc), the next thing that you can do at your end is to flash a new or customized ROM. This process is similar to the process of installing a new operating system to a personal computer. You can use Google to search for relevant resources on how to do this.

Problem #4: Galaxy S4 screen flickers

Hey, I was hoping you guys could help me with my distress. recently my phone has just been shutting off randomly. This problem has only occurred a handful of times, but the issue I’m more worried about is that there seems to be a LED problem or problem with screen, or just the phone in general.

It started with some static flickers and LED static on the screen all the way on the right side of the phone. now it’s only been a few hours and the “static” has taken to cover almost half the phone on the right side. What should I do? Will I have to buy a new phone? — Taha

Solution: Hi Taha. An issue like this usually happens if a device was dropped or suffered hardware malfunction (especially on the screen assembly area). This cannot be resolved by the usual tips we provide in our blog. We also do not provide troubleshooting advice for any hardware issue so your best bet here is to bring the device to a shop so it can be checked. Lines or “static” flickers on the screen usually leads to screen replacement so you can expect to invest some bucks to have it fixed.

Problem #5: Galaxy S4 won’t power on when not connected to a charger

Whenever I turn my S4 off and I go to turn it on, it boots up and the Samsung logo appears then a few seconds later it it shuts down and shows a black screen and when I press the power button I then know it’s off. But when I turn it off and plug in my charger into a wall outlet and try to turn it on it boots up and shows the Samsung logo and then it stays on.

Can you please help me to understand why this happens. It works fine when it’s on but then this happens and it has only started a few days ago. — Shaun

Solution: Hi Shaun. A battery malfunction might be the reason behind this problem. If the current battery is failing and is no longer able to hold a charge, the phone won’t stay on for long before it shuts down again. Make sure to try another battery first, then do the basic troubleshooting suggested for others in this post.

Problem #6: Galaxy S4 battery drains fast and screen showing a colored line

I had used Lookout for years with no problems. My phone was at 50%, but it seemed to consume battery more quickly every day. I even use an accelerator. Today I tried a soft reset, a hard reset and all I can get is color across the screen. I have tried every tip I’ve come across. I am desperate! I am disabled, so I don’t have a way to go to a tech and I still owe a year on this phone!  Please help.  With my condition, I can’t be without a phone.  Thanks for all of your help. — Jamie

Solution: Hi Jamie. If you have already tried doing the basic software troubleshooting (wiping the cache partition, factory reset, etc), there might be a hardware issue that needs special attention. As mentioned above, we don’t provide hardware troubleshooting and diagnostic tips so you are really left without much choice in the matter. We know it’s a difficult situation for you but your best option right now is to have the device checked by a professional.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Power Sharing app on Galaxy S4 keeps popping up

S4
Image Credit: Samsung

Welcome to another post that provides answers to some of the power-related problems on #Samsung #GalaxyS4. Below are the specific issues discussed:

  1. Galaxy S4 does not charge
  2. USB port issue on Galaxy S4
  3. Power Sharing app on Galaxy S4 keeps popping up
  4. Defective power button on Galaxy S4
  5. Galaxy S4 no longer powers on after it was disconnected from the charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 does not charge

With the beginning to this billing cycle, the 28th of October, my phone gained a harsh lag. When I send texts, it sits and says that it’s always trying to send. Some go through without any notification to me very late. And I don’t receive texts until way later than when they are sent. When I have it charging on the computer at work with a USB cord, the phone doesn’t pop up as a detected device on the computer anymore. My phone is slow when I do anything on it. It won’t lock/unlock when I want it to most of the time. And it won’t hold a charge. I have turned it off then back on again, restarted the phone, pulled the battery for longer than 10 seconds, I made sure it had all of the updates it needed, I tried to do the whole dialing *228 deal, and I have made sure that I didn’t have anything extra on that I’m not using (unless I guess it is running in the background somehow). I am taking it into the US Cellular store tonight in hopes of fixing this issue, but any suggestions would be amazing! Thank you bunches! — Brittany

Solution: Hi Brittany. We can see that you have two main concerns here — SMS delay and power-related issues. The first one may be resolved by making sure that the messaging app on your phone is working fine. These are the potential solutions that you can try:

Refresh app cache and data

Many issues can sometimes be resolved by doing this step. It’s not hard to do and does not require advanced Android knowledge. Apps may stop working properly if its cache has become outdated or corrupted. Deleting the existing cache and forcing the phone to create one afterwards is often an easy fix.

Wiping an app’s data is the virtual equivalent of re-installing it. This means that you will lose all information associated with that app if you delete its data. Since we will be working with your messaging app, we recommend that you create a backup of your important text messages if you want to keep them later. Try to Google what app can you use to back them up. Now, here are the steps to delete an app’s cache and data:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the Messaging app you are having problems with.
  • From there, you will see the Clear Cache and Clear Data buttons.

Delete the cache partition

If wiping the app’s cache and data won’t fix the text delay problem, consider deleting the phone’s cache instead. Also known as system cache, the cache partition is a repository of temporary files used by the system to load apps quickly. If this cache gets corrupted just like an app cache, some apps may not work normally. If you haven’t tried this solution before, simply follow these steps:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Re-install the app

If the problem persists after doing the tasks above, try to manually delete and re-install the app in question. If this won’t fix it either, the most likely cause must not be on your phone but on the network side. Make sure to let your service provider know about the delay so they can give you first hand support.

If the battery is okay, the next potential solution will be doing a factory reset. The aim of this solution is to eliminate possible firmware issues that might affect power management function. This will erase everything on your phone’s internal storage so make sure to create a copy of your personal data before you proceed.

The second main concern (power-related issue), just like the first, can be caused by a few other things so your first task is to identify the true reason for it. The first logical step is to try using another battery. If the phone is about or over a year old, there’s a good chance that the battery may have simply lost the capacity to keep a charge. Here are the steps to do it:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The S4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

As mentioned, factory reset hopes to clear software errors only. If nothing seems to work after doing it, the main reason may be hardware in nature. Unfortunately, our blog does not provide hardware diagnostic tips. If you don’t want go through the hassle of troubleshooting the hardware, have a professional do it for you. Better still, simply ask for a replacement from your carrier (if possible).

Problem #2: USB port issue on Galaxy S4

Hey i have a S4. it’s rooted running on Lollipop. It was working perfectly fine but however now i am having a problem with my usb. My phone charges perfectly but when i try to connect my phone to a computer it says ‘USB not recognized’, but when i connect other Samsung phones my computer shows them.

Moreover the usb symbol that used to show up on the left hand side of the notification bar also does not show up.

When i hard reset my phone for a couple of minutes it works fine but after a while it automatically gets disconnected and never connects again. I don’t know whether it is a hardware problem or a software one. I hope you will help in. Is it because of root access or anything like that? Also, i can’t flash official software through ODIN due to this problem please help me.

Looking forward to hear from you! — Amish

Solution: Hi Amish. If your phone is rooted, there are two things that you can do to know if the issue is due to a software problem. The first one is by doing a factory reset to wipe out possible firmware errors. Hopefully, once you’ve done that you will now be able to flash a new ROM (custom or stock). If USB connection to PC continues after a factory reset, the charging port may have become defective over time. Make sure to have it checked.

Problem #3: Power Sharing app on Galaxy S4 keeps popping up

Troubleshooting: Samsung developed an app called Power Sharing, which can turn your Samsung device into a power bank using a special cable. As mentioned in the notice, you will be able to control how much power is transferred by using the app, so if you’re not into sharing your S4’s power, there’s no use for this app. While it’s a Samsung app, it’s still considered a third-party as it didn’t come pre-installed on the device. That said, you can uninstall it from your phone to prevent this notice from popping up in the future.

 

  •     From any Home screen, tap the Menu key.
  •     Tap Settings.
  •     Tap the More tab.
  •     Tap Application manager.
  •     Swipe left or right to go to the All tab.
  •     Scroll to and tap Power Sharing.
  •     Tap Uninstall.

I did this for my problem, it’s doing this but when I got to the application manager and all tab there is no Power Sharing app. It also keeps saying the dock is connected on and off when I’m trying to charge it. — Amber

Solution: Hi Amber. If you can’t find Power Sharing app under All tab, that means that it’s not installed on your phone. The popup message may be triggered by an entirely separate app. Try booting the phone in safe mode for a couple of days to see if the issue will occur. If it doesn’t that means that one of your third party applications may be to blame. These are the steps to boot your S4 in safe mode:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

Running in safe mode may not yield any results or point you to the problem app. Another good way to fix this problem is by disabling Samsung apps on your phone. Like booting in safe mode, disabling Samsung apps is more of a trial-and-error solution rather than a surefire way to fix the issue. If nothing works after that, consider performing a factory reset so you can be sure that the firmware is clean.

Problem #4: Defective power button on Galaxy S4

My power button is too sensitive like when I barely touch it without pressing it it turns off. I have had this problem before with my Galaxy S4 but they other tines it just stopped in 1 or 2 days this time its not its been like a week. Which really sucks so now I have an uncomfortable texting position because I don’t want to barely touch the power button and have my phone go off its really annoying  and when I actually press the button it gives me the option of turning on airplane mode and restarting like you would when holding the power button. and if I do barely touch the power button sometimes it will just glitch up and my phone will power off.  Please help me I barely touch the power button without pressing it all the way and it turns off! Help me please!!!! — Quade

Solution: Hi Quade. As much as we would like to help you, the issue appears hardware in nature. As we have said above, this blog does not give hardware troubleshooting and diagnostics. Make sure that you have the defective button is checked by a professional.

If you want to fix the button yourself though, try to Google the specific steps on how to do it. There are a number of sites that offer step-by-step instructions on how to replace the power button of an S4.

Problem #5: Galaxy S4 no longer powers on after it was disconnected from the charger

I was charging my phone earlier today and while I was using it I unplugged it from the charger because I was about to leave the house and as soon as I disconnected it from the charger it shut itself off and won’t turn on since. It’s been several hours now since it did it. This also happened the night before and so I put it on the charger thinking maybe it had died and it randomly turned back on about an hour or more later. However that isn’t working this time around.  — Haley

Solution: Hi Haley. Please refer to the suggestions we give to others above. If the basic troubleshooting for software won’t work, make sure to  test another battery.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 disconnects from mobile network when Wi-Fi is turned on, more power-related issues

s4

Do you have a #Samsung #GalaxyS4 problem? Our post today may help you fix your problem. Below are the specific topics we tackle in this article:

  1. Galaxy S4 no longer power on after charging
  2. Galaxy S4 disconnects from mobile network when Wi-Fi is turned on
  3. How to manually update Galaxy S4
  4. Galaxy S4 screen issue
  5. Galaxy S4 with TWRP recovery keeps freezing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 no longer power on after charging

After update phone worked fine. Until i was watching YouTube and  got a notification to charge my battery. It was on 5%.

I placed my phone on charged and went to bed. That morning i checked my phone it was off. i unplugged it from charger and tried to turn it on but didn’t come on. Took the battery out and tried again; still nothing.

My girl friend has a S4 also that she doesn’t use cause she bought an S6 so I charged her battery and tried putting it in my phone to try to  turned it on — nothing.

Both my battery and hers turn on her phone but not mine. Tried a few methods i saw on the site it didn’t work either. Removed the SD card, tried holding down the power button for 10 seconds. Phone wont boot into safe mode or recovery mode. I can’t even get to factory reset. Is there another method i can use into reviving my dead S4. — Anton

Solution: Hi Anton. If the cause of the problem is software in nature, you should still be able to boot the phone in download mode. Also known as Odin mode, this special Android environment allows you to reflash a stock OS or custom ROM to your S4 so you can boot it up again. To do that, just follow these steps:

  • Power off the phone.
  • Press and hold Volume Down, Home, and Power buttons at the same time.
  • Release the buttons once the Warning screen comes up.
  • Your S4 should now show the green Android screen that displays a line that says “Downloading…Do not turn off target”.

If you can successfully boot your phone in Odin, there must be an operating system glitch that prevents it from booting normally. Since you will be unable to use the phone while in download mode, you either have to install a new ROM or flash the original/stock ROM to it.

You can use Google to find specific steps on how to flash a ROM to your S4.

Otherwise, the hardware must be dead for some reason. Seek the help of professionals to have the device checked.

Problem #2: Galaxy S4 disconnects from mobile network when Wi-Fi is turned on

This was posted 2014 for the Nexus 5 but it is HAPPENING NOW:

“Simply going from Mobile Network state disconnected to connected when wifi is turned off. If I turn wifi on, once again mobile network state will be disconnected again”

https://productforums.google.com/forum/m/#!topic/nexus/YzH8jCAqy5M

Answered on 1/26/14 by t-mobile rep

This is a widespread issue.  

This is most likely a software issue or a hardware issue (bad design or perhaps a problem with the QFE1100 Qualcomm chip).

This is not isolated to any specific carrier or market.

This is not caused by wifi being on or off.

This is not a case of bad APN settings.

This is not related to SIM cards.

This is not fixed by RMA’ing your phone and obtaining a replacement.”

“Although this issue has been reported across multiple threads here on the product forum, Google has yet to acknowledge this is an issue and work is underway to fix (patch) it.  Sadly, none of the main Android News sites have featured it. If this were to happen, I’m sure we would begin seeing movement on this. This issue has been discussed since just after product launch and still nothing from Google. We are just shy of 3 months in the case of the first thread I linked to. Come on Google – 3 months!”

“As a temporary workaround, you can set the phone to 3G instead. This should prevent any further mobile network disconnects.  

Settings—> More —> Mobile Networks —> Preferred Network Type —> 3G

Hang in there, you are not alone.”

**UPDATE 3G STILL SHOWS DISCONNECTED** 11/27 5:29pm NV

This is exactly what is happening on  my Galaxy S4 and my mom’s Galaxy S3. I have called T-Mobile, Samsung is Useless & Google puts me right back to T-Mobile.

This is a real issue. if I try to charge the phone when I’m on the network it sucks the energy from the generic phone cord into the wall or into the portable charger & the cord is completely ruined. I have gone through over 20 cords.

We cannot even use Wi-Fi in our house where it’s free or we get the message that says Samsung Power Sharing Cable EP-SG900 is going to give all the power when we’re not even charging.

It’s really like Russian roulette is the phone going to work on data or Wi-Fi? What is it going to erase this time? It’s insane!

T-Mobile ALWAYS says factory reset. No! it says that won’t fix it.

Getting a live person at Samsung or Google would be a Christmas miracle & we need help now. I have pictures if they’ll help. If there’s any other fix besides 3G than we would like 2 have it.

We are completely updated in software. This issue is exactly what’s going on again. Hopefully you get this because my phone is burning up in my hand which isn’t good.

Thanks. — Kyrie

Solution: Hi Kyrie. It looks like you are raising two issues here:

  1. Wi-Fi turns off mobile connection when it’s on
  2. Samsung Power Sharing Cable popup

We can’t see the connection between these two issues and we haven’t heard of the first one yet. If the Wi-Fi problem cannot be rectified by wiping the phone clean via factory reset, we don’t know what will. If you have already tried to factory reset the phone before you contact us, the cause of the problem might be how the operating system was built, which means that a faulty programming is to blame. Unfortunately, that can only be fixed by the same team that created the firmware on your phone right now. If your S4 receives updates via wireless update from your carrier, this issue must be isolated to the firmware. If you haven’t done a factory reset yet, please do so to see the difference. For your benefit, here are the steps on how to do that:

  • From the Home screen, tap the Menu key.
  • Touch Settings and then Accounts tab.
  • Under Backup options section, touch Backup and reset.
  • Touch Factory data reset.
  • Touch Reset device.
  • Tap Delete all.

If nothing changes after a factory reset, you may have to consider flashing rooting and flashing a custom ROM to your device. Please refer to our suggestion for Anton above.

For the second issue, please refer to our previous posts regarding this topic:

Problem #3: How to manually update Galaxy S4

I was just wondering how do I update my phone. I have a Samsung Galaxy S4. My carrier is Straight Talk. My software says it is at a 4.3. When I hit the button to do an update it tells me that the latest update on my phone has been received. Obviously, it hasn’t and would like to update my phone. I contacted Straight talk and they told me to call Google and they have to do the update. I’m not sure how to contact Google but I will admit I am not tech savvy either. i was wondering if you could help me or give me advice as to what I should do about an update….

Thank you! — Dana

Solution: Hi Dana. Over-the-air updates or system update provided by wireless carriers depend on their own schedule and availability. If StraightTalk can’t give you a straight answer if your S4 can still receive an update (Android Lollipop) at this time, the answer is most probably negative. What you can do is to manually update the phone yourself. You can do so by using Google to look for the specific steps. Make sure to use the correct firmware (specific for your S4 model) during this process to avoid bricking your phone.

Keep in mind that manually installing a firmware is risky and does not always go as planned. Create a back up of your personal data (photos, videos, contacts, etc) before proceeding. Reflash your phone at your own risk!

Problem #4: Galaxy S4 screen issue

Touchscreen not working properly. Recently the touchscreen has been going whacky. At first it was just little things like not being able to click on a certain thing. Now it has gotten to the point that i cannot text sometimes. I went to the service menu and did the touch selection and at first got every small square but after a factory reset i cannot complete the X and box, a certain horizontal section of the screen is out of whack. The strange thing is it is not this way all the time. I am writing this from the phone but just a minutes ago i was unable to text without using speak option. — Graham

Solution: Hi Graham. Has the phone been dropped or suffered any liquid damage? If yes, the best thing to do is to simply have it checked and repaired by a professional. If still under warranty, ask Samsung or your carrier for a replacement unit instead.

The result of the service menu test suggests some parts of the screen are no longer working. Even if the phone is not physically damaged, the screen might still have a hardware issue that can only be diagnosed via repair.

Problem #5: Galaxy S4 with TWRP recovery keeps freezing

Kernel version:

3.4.0 telexop-2gb4fe160-dirty

[email protected] #4

Wed Mar 2014

I haven’t downloaded any new app for a while, the phone started freezing (touch screen non responsive, no buttons functioning) + turning into black screen with no response 2 days ago.

It’s happening sometimes every few minutes, sometimes it doesn’t happen for hours.

I go to swype the lock screen and there’s no response, then it turns black and if i don’t touch it for a while, it will come back to life with no signs of it having happened.

I can also turn it off by taking the battery off and restating and it will restart. Sometimes it shuts down and restarts on it’s on and it take a lot longer to restart though. I have tried wiping cache and it didn’t work. I tried changing battery and it went a lot better for a half a day and it just started doing it again now, after a few hours of functioning. I thought it had resolved it, but not.

I’m wondering if I did a factory reset and then reinstalled everything with TWRP Ghost image if I would get to the same problem or if it could resolve it?

And if I did that, should i take a ghost image now and resume from that one or from the one I have of this past Sept?

I also have  Titanium back up.

The thing is that this phone is customized to the top degree and if i was to do a factory reset and not use the TWRP image it would take me days to have it back to how it is now and may be all for nothing as it could start doing it again.

What do you recommend or suggest me doing?

I’m not very geeky, unfortunately, my ex-partner rooted this phone and put all those wonderful apps on it, so I just barely know how to do that.

Please help! — Valentina

Solution: Hi Valentina. We really can’t say for certain if a factory reset can effectively resolve the issues you are experiencing right now unless you try it. The thing with factory reset is that it’s a trial-and-error solution. You can only say it’s effective after it has, in fact, fixed the problem. We don’t know if it will any a difference afterwards.

Keep in mind that the symptoms you mentioned can also be caused by faulty third party apps that you may have installed or updated. We suggest that you boot in safe mode first. Here’s how to do that:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the problem fails to occur while in safe mode, that’s an indication that one of the apps is the cause of the problem.

We still recommend that you do a factory reset though. If you worry about losing the current setup, simply use the backup feature of your custom TWRP recovery. This feature is also known as NANDroid backup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 not charging and refuses to turn on, other power charging problems

Battery S4

Looking for ways to fix your charging and/or power problems on your #GalaxyS4? Look no further. Our post for today discusses the software troubleshooting and solutions that you can do when faced with a power problem.

These are the specific topics mentioned here in this post:

  1. Galaxy S4 Mini won’t charge and no longer boot up
  2. Galaxy S4 stuck in Samsung logo screen and won’t boot up
  3. Galaxy S4 no longer powers on
  4. Galaxy S4 not charging and refuses to turn on
  5. Galaxy S4 no longer holding a charge after Lollipop update
  6. Galaxy S4 battery is not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 Mini won’t charge and no longer boots up

I have a Samsung Galaxy S4 Mini. This morning I was listening to music on my phone and it suddenly turned off despite having around 50% of battery left. I held the power button down and a message came up saying my phone is installing new updates. The update got up to 16 out of 18 items installed but turned off again before it could finish. A few more attempts after that to hold down the power key didn’t work but my phone vibrated. I tried charging it but the screen does not come on and only the same vibration occurs shortly after being connected to the charger.

I have tried removing the battery, using a different battery, different chargers and even attempted a factory reset but this didn’t work. Plugging my phone into my computer prompts a software installation window to open but doesn’t work because the usb is ‘not recognised’ and may have ‘malfunctioned’.

Since downloading and using the TimeOut App it has crashed many times. Also a message about an error opening the Flipboard app (which hasn’t been opened for a couple of months) appeared on my screen frequently in the past week or two.

Is this a fixable problem? — Leila

Solution: Hi Leila. There may be an operating system glitch that causes the phone to restart and not boot properly.  It’s also possible that a third party app is interfering with the normal boot up process of the device causing it crash. Try wiping the cache partition first by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Forcing the phone to create a new cache by deleting it first usually resolves app and system cache related problems. Hopefully it will work in your case too. If nothing changes though, consider wiping the phone completely via factory reset. Here’s how it’s done:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

After the reset and the phone still can’t boot up successfully, then the update must have gone wrong. The new firmware needs to be reflashed. You may want to contact your carrier or service provider for that matter.

Problem #2: Galaxy S4 stuck in Samsung logo screen and won’t boot up

For a while now I have had an intermittent problem with a SIM card removal message that seems to appear, and often reappear several times, for no obvious reason. The phone then behaves normally for quite a long time. I returned from an overseas trip this evening, and my phone suggested I restart as the SIM card had been removed (it hadn’t). I went through this procedure as usual, but this time the phone keeps sticking on the pulsating Samsung Image and it overheats. I have tried the options on this page: https://thedroidguy.com/2013/07/what-to-do-when-samsung-galaxy-s4-wont-boot-up-stuck-on-samsung-logo-69488 to no avail. This is a phone I rely on for work, so I am very anxious about it! I would be very grateful if you could advise as very soon as possible.

By the way, the device is about 3 years old. I have not added any new apps to it in the last few weeks (and it has rebooted fine since). The latest app I installed is one to clear junk, etc. I think it is called Power Clean-up (cleans junk and makes things run more efficiently apparently). — Louise

Solution: Hi Louise. Have you attempted to boot your phone in safe mode to see if a third party app is to blame for this issue? As detailed in the link you’ve provided, the next best thing to do if the basic software troubleshooting have been exhausted is repair or replacement.

There’s no way for us (or any other technician) to know what the exact reason for the problem is even after doing the suggestions in that post. For all we know, there may be an underlying hardware problem as the root cause. Someone needs to physically check the hardware (including the battery) so the issue is fixed.

Problem #3: Galaxy S4 no longer powers on

Hello. I am not sure about my Android version as I can not turn on my phone to check. I tried a lot of ways to turn on my phone (the ones you suggest) but nothing happens. I can’t even do factory reset. Most of the time my phone will come up with the ”Samsung Galaxy S4” logo and that’s it…it shuts down.

A few days ago I would manage to turn it on but now it doesn’t happen. A few seconds before turning off on it’s own my phone would come up with that sign we get when we press the power button for a long time (the one that has the options of airplane mode, shut down and restart) and after that it would turn off. What should I do?

Thank you very much. — Elpida

Solution: Hi Elpida. Have you considered using another battery? A smartphone battery is limited to a few hundred charging cycles. If you’re a heavy user and you charge your phone everyday, there’s a chance that the battery may have simply reached its end of life. Please use another battery to see if you can boot the phone normally again. If nothing changes even with a new battery, then that’s an indicator that the issue is on the phone itself. Make sure to have it checked by a professional. If it’s still under warranty, try to get a replacement unit instead.

Problem #4: Galaxy S4 not charging and refuses to turn on

When I plug my charger into my phone it shows the lightning symbol but shows no sign of charging. The phone tries to boot up but after the lightning symbol, the screen turns black but you can still see that the background light is on and then after 2-3 secs the phone powers off and does the same thing over and over again.

I tried a soft reset, multiple chargers, and a replacement battery that I know works. I also tried putting it in safe mode, recovery mode, and download mode but can’t get past the lightning symbol before the phone powers off and back on again. Please help please. Thanks. — Trevor

Solution: Hi Trevor. Please have the phone checked by a technician or by Samsung. There’s nothing more that you can do on your end to resolve the issue as the phone refuses to boot up. Our blog does not provide hardware troubleshooting and diagnostics. If you want to fix the issue yourself, please look for other online resources that might walk you through specific hardware troubleshooting.

Problem #5: Galaxy S4 no longer holding a charge after Lollipop update

Noticeably after the unfortunate download of the lolli”poop” update, my S4’s battery will not hold its’ charge. Power diminishes approx 1-2% during every minute of phone activity.

Have tried 3 different &  new batteries, but same issue applies.

Basically I have to carry a battery bank with me anytime I leave the house for a more than just a few hours. I’m at my wits end.

I’m fairly certain that I can’t possibly be the only person this had happened to.

Is there anything you can suggest for me to do to hopefully fix this issue?

Thank You for anything you can do. Sincerest gratitude & regards. — DM

Solution: Hi DM. System updates can sometimes lead to more problems than fix existing ones due a number of factors. The potential solutions that users can do to minimize bugs after an update is limited but we’ll give them to you nevertheless. The first thing to try is wiping the cache partition (steps provided above) to ensure that the phone has a fresh system cache. Corrupted or outdated cache can result to slow performance problems and crashes so it’s a good solution to try doing first.

After refreshing the cache, a factory reset (steps provided above) isn’t a bad idea. It may demand some time and effort as you need to create a back up of all your personal data first, but it’s definitely worth it.

It’s also important to ensure that all the apps you install are optimized and/or compatible with Lollipop. Not all apps are created equal. Some developers may stop updating their products for certain devices and that can cause problems. So after a factory reset, make sure that your apps are updated and compatible with Lollipop on an S4. Paid apps usually have technical support teams that may answer your queries. Try to ask them if their product have been tested to run properly on Lollipop-updated Galaxy S4.

Problem #6: Galaxy S4 battery is not working

I have been having to use a charger that doesn’t go to my phone, I noticed that it would charge the phone at a very fast pace compared to the way it charged ? with the original source for charging. I believe that it may have gotten the battery ? too hot. I did the stupid spin test. I am sorry for calling this method of checking the battery “stupid” but I think if you did the same thing to a good battery, it too, is going to spin! Ok ok, it’s not stupid, I’m just mad ? BC my battery ? is no good! Ugh ?? ? The phone was showing low battery, I plugged it into the WRONG ? charger, the kind that you plug ? a USB cable into, when I came back to check it about an hour later, it was just dead! I tried removal of the battery and SD card and holding power button for a min..after reinserting just the battery, nothing! My battery DOES spin so I hope a new one will resolve the issue BC I LOVE THAT PHONE!! — Julie

Solution: Hi Julie. There’s a reason why Samsung reminds users to stick to their own chargers. Although Samsung devices have standard USB ports for connectivity and charging purposes, it doesn’t mean that all microUSB looking plugs out there is compatible with your device. If you are positive that the battery has died, simply get a new one. Hopefully, using that incompatible charger did not damage other hardware components in your phone.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Screen issue when Galaxy S4 is powered on, other charging power issues

Here’s another post for those looking for solutions for #Samsung #GalaxyS4 power woes. Majority of the time, power issues are due to hardware failures, which, unfortunately are beyond the scope of support of this blog. Make sure to ask for assistance from professionals if you don’t want to tackle a hardware failure yourself.

S4

These are the topics discusses here today:

  1. Galaxy S4 not responding and won’t turn on
  2. Galaxy S4 does not boot normally
  3. Charging issue on Galaxy S4
  4. Screen issue when Galaxy S4 is powered on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 not responding and won’t turn on

My GT19505 was drained out of battery (as in completely empty). It won’t turn on or even respond to charging. When connected to a charger no response not even vibrate or lights as In nothing. I tried leaving the charger on it for 30 minutes but still nothing. The device just heats up.

Still haven’t tried putting a new battery or charge my battery to other device or battery charger.

Hope you can help me out.  If i can just make it response will try to revive it through Odin. Hope its not the whole motherboard or something. Thanks more power. — Cham

Solution: Hi Cham. Try booting your S4 in different operating modes first and see if it responds.

Boot in recovery mode

If you haven’t tried recovery mode yet, here’s how to do it:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.

Recovery mode gives you options to wipe the cache partition or do a factory reset. If your phone won’t boot in normal mode, but allows you to reach recovery, consider doing any of the options provided.

Boot in safe mode

Another boot mode you can try is safe mode. Here’s how:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Safe mode prevents third party applications from running. If you boot in safe mode, that means that one of your apps is preventing your phone from booting normally.

Boot in download mode

Lastly, you must try to go to Odin or download mode.

  • Power off the phone completely.
  • Remove the battery for 10 seconds.
  • Re-insert the battery.
  • Press and hold Volume Down, Home and Power buttons at the same time.
  • Release the buttons only when the ‘Warning!!’ message shows up.
  • Tap Volume Up button to confirm that you wish to enter Download Mode.
  • Wait until the phone shows the green Android logo with the ‘Downloading… Do not turn off target’ message underneath it.

If your phone continues to ignore all your hardware keys procedures, make sure to try using another battery before charging it again.

Problem #2: Galaxy S4 does not boot normally

Hi. I bought a Samsung S4 this time last year, and it isn’t working. Like I would go on to an app, and it would immediately shut down. but that goes for every app including setting and stuff that’s already on the device.

Sometimes, which is most times, my phone would not even be able to reach the home screen before it glitches green and the screen turns black and it wont work. The battery doesn’t work either. My tablet would be on 27% and I would put it on charge and it will be on charge and charging but as soon as i take it off, it will go straight back down to like 10% so it doesn,t work and the tablet doesnt charge.

I have rebooted it. done a hard reset on my S4 and it doesn’t make it to the home screen before glitching and turning off. and it only makes it to the Samsung logo.

i have taken it back down to the place i got it, and they fixed it for about 3 weeks before it went back to the broken self it is. I have no idea what to do. — Ashley

Solution: Hi Ashley. Did the repair shop or store that fixed the device indicated what the problem was? Was it software or hardware? Did they tell you what solutions they tried to get it back to working order?

Providing these information is helpful for us to be able diagnose the issue efficiently. As it stands, what we can think of is a possible software or app problem.

Try booting the phone in safe mode and see what happens (steps are provided above). If one of the apps is the culprit, safe mode should allow you to boot back to an environment where you can uninstall them until the reason for the problem has been eliminated.

Try doing a factory reset as well and see what happens next.

Problem #3: Charging issue on Galaxy S4

The battery charges inconsistently. Many times I get a message saying the phone can’t charge because it’s using too much power, even when no apps are open.

The phone will sometimes actually lose power when charging, even when it’s powered off. I did try the suggestion on the site for holding down the volumes &  power buttons for 2 minutes to try to recalibrate the battery. The main thing I haven’t tried is a factory reset.

Every time I turn the phone on I get a message saying the SIM/UICC is removed &  4G LTE will not work. I usually can close this message by force stopping the phone app. I tried a micro SD card, but it doesn’t fit. What type of card does fit? I realize the SIM is mainly for using the phone on different networks, but I’d love to have a memory card.

A little bit about the cell. I am using GO launcher & Go SMS. As I said, the cell is in great shape, never been dropped, scratched, damaged. I really want to use it, but can’t rely on a phone that may not charge. 

Suggestions would be appreciated & please feel free to contact me if you require any additional information. — John

Solution: Hi John. Your phone’s battery discharges tiny amount of power even when the phone itself is not turned on. It is understandable if power loss is tiny. A significant loss of battery power when your S4 is powered off is a totally different story though and may suggest a battery malfunction. We usually recommend trying another battery in this case as the first step but doing the basic software troubleshooting may also work.

Try to restart your phone in safe mode, observe it for a day, then charge the phone. Make sure not to restart the phone during the observation period to avoid booting back to normal mode. Third party apps won’t run while a device is in safe mode so you’ll be left with a few basic functions. If the issue fails to occur while your S4 is in safe mode, that means that one of your installed apps is the reason for the trouble.

Proceed to factory reset if nothing changes even when in safe mode. A factory reset will restore the original state of the current Android version so if the issue on the firmware side, the other concerns you have may also be eliminated.

A Samsung Galaxy S4 uses a microUSB card of up to 64GB so we don’t understand why your device won’t allow it. Try to bring it to a store and let their attendants open and insert the microUSB card on your unit.

Problem #4: Screen issue when Galaxy S4 is powered on

The S4 fell and the screen and digitizer was cracked so I ordered a replacement from Amazon (https://www.amazon.com/gp/product/B01203TZKK?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00).

After receiving it I carefully swapped the parts onto the new screen. Powered it on and the screen worked with no problem. Took it off to finish attaching the back of the phone.

Now after powering on for the second time the screen starts to flicker with lines and patches of gray to the point I could not use the unlock pattern.

I then took everything apart again and everything seems to be good, but every time I power on the same thing happens, and the screen cuts off after it reaches to the lock screen. A guy on youtube said to blowdry the back of the motherboard so I did.

After doing this it was still the same, I left it alone for a 30min an when I powered it on again it works, comes on and no screen issue at first, I can unlock the phone and use it now.

But when I press the first contact on the phone the top of the screen gets glitchy again where the caller pic is supposed to be. Now off and on the screen starts to glitch with lines running up and down and side to side at time to no lines and works normal.

I was told that the lollipop upgrade is give that problem and I need to downgrade, but to me it seems to be a motherboard problem as it only started to work better after I had blowdry the motherboard.

Now I am hoping that you will be able to help me. Also it has no water damage to the new screen or the phone. I am looking for a new motherboard right now. Any help will be appreciated. — Nevaal

Solution: Hi Nevaal. The screen issue you’re having right now appears to be a fault in the motherboard, although we are just as unsure as you are which specific component is failing. In order to know exactly what causes it, a more thorough check is needed and we can’t do that unless we check the hardware ourselves. That makes motherboard replacement the next logical thing to do. If money is not an issue, consider replacing the motherboard to see the difference.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 screen issue after phone got wet

S4

Good day Android community! Here’s another article that answers some of the power issues on a #Samsung #GalaxyS4 sent to us by our readers.

Below are the issues discusses in this post:

  1. Galaxy S4 won’t power on
  2. Galaxy S4 does not charge
  3. Galaxy S4 does not boot up normally
  4. Galaxy S4 screen issue after phone got wet
  5. Galaxy S4 cannot load normal and recovery mode

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy S4 won’t power on

I was on call then my phone (Samsung S4 Mini GT-i9195) automatically went blank; it switched off but didn’t vibrate or show the Samsung logo before it switched off. I have tried to switch it on numerous times but it won’t turn on at all; not even show the Samsung logo or vibrate or anything of the normal process when switching on the phone.

I have done the following things already to try to get it to switch back on but it still hasn’t:

  • I have removed the battery for over an hour and tried placing it back.
  • I have removed both the battery and memory SD card and tried to switch it only placing the battery back in.
  • I have blown onto the gold switches that are on the battery and phone and then placed it back.
  • I have held down the volume, power button, and home button together.
  • I have tried to charge the phone with two different chargers, although it was on 80 something percent before it went blank. — Hannah

Solution: Hi Hannah. If the phone does not respond to hardware keys anymore, the next best thing to do is to check if it’s a battery issue. Try using another battery to see any difference. If the issue remains, bring your phone to local shop to have the hardware checked for errors.

Problem #2: Galaxy S4 does not charge

Hello there. My phone was in low battery mode then when i took it out from my bag, it was off already. so i tried to turn it on, but it didnt. I suspect it was drained so i charged it. the LED red light charging indicator was lit at first but it got so hot and i took off from the charger(original). Then when i put it back again, there’s no more Red Charging indicator, not charging and not turning on. Ive tried some solution that you have posted — soft reset, 3 keys reset. still nothing happened. Please help me. Thank you. — Eden

Solution: Hi Eden. Just like what we tell Hannah above, make sure to check if this is a battery issue and to bring the phone to a local shop for repair if nothing changes.

Problem #3: Galaxy S4 does not boot up normally

I am living in Ethiopia. My brother have bought and gave me a Galaxy S4 two months from Saudi Arabia. Three day back when I am using internet my phone vibrated continuously and I can`t control it even can`t switch it off. Then finally when it becomes beyond my capacity I removed the battery and switched off. But starting from that I can`t switch it on and even can`t charge. I have tried to charge for ten minutes and the next steps but no response. Please help me. — Alemayehu

Solution: Hi Alemayehu. If you haven’t tried it yet, consider booting the phone in recovery mode by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

In recovery mode, you have the options to do a factory reset, or wipe the cache partition. If you can boot your phone in recovery mode, that means that the reason for the issue may be software in nature. Make sure to do a factory reset afterwards.

Problem #4: Galaxy S4 screen issue after phone got wet

My phone got a little wet (it’s gotten wetter before) and I thought nothing of it. The next day it was charging fine, the screen was lighting up and everything was working. That evening, out of the blue, my screen turned a light green and through the night it keeps getting greener and greener. I can still see my back ground and everything, but they are all a different shade of green, and now the screen keeps flashing, green, black, green, black. I can still click on icons and flip through pages but after 30 sec my phone will restart. I put it in a bag of rice as soon as I could and tried turning it on again this morning, and it was doing the same thing. What should I do?   Thank you for your help. — Katie

Solution: Hi Katie. We don’t know if you have the Galaxy S4 Active, the water-resistant version, but if you have one, it still doesn’t mean that the device is totally immune from moisture that may seep in unnoticed. The water-resistant feature only works if the ports are properly closed. If the screen problem happens after the phone got wet, small amounts of liquid may have found its way into the logic board or the display assembly shorting some components at this time.

Unless you want to tackle the hardware troubleshooting and diagnostic tasks, we recommend that you simply bring the phone to a local shop so the screen will be checked and replaced.

Our blog does not provide instructions how to fix hardware errors so if you want to do the replacement yourself, try looking for other online resources.

Problem #5: Galaxy S4 cannot load normal and recovery mode

My phone has a charged battery, but freezes on the Samsung Galaxy S4 logo when I try and turn it on. I have tried all the simple solutions I’ve found online, but none of them have helped. I can’t get into recovery mode, but I can get into download mode. I have come to terms with the fact that I will probably have to lose all the pictures and things I have saved on my phone and I am ok with that. I really just want to get it working again. I am volunteering in the Caribbean for 6 months and my phone was my only real connection to the outside world so it would be nice to get it back up and running.

Thank you very much. — Chris

Solution:  Hi Chris. If your S4 no longer boots to normal or recovery mode, the next best thing to do is to simply reflash a new ROM to it. You can either install a stock ROM or a custom ROM. Simply use Google in finding the ROM that’s compatible with your device.

 

See also: Galaxy S4 does not boot in normal mode, other power issue

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 showing “No SIM card” error plus other battery power issues

S4

Hello Android Community! Here’s another post that deals with #GalaxyS4 power issues. As expected, the problems mentioned here are taken from emails and letters sent by some of our readers.

These are the topics discussed in this article:

  1. Galaxy S4 initially freezes and eventually stopped turning on
  2. Galaxy S4 drains battery faster while charging
  3. Galaxy S4 with new battery drains power fast
  4. Galaxy S4 showing “No SIM card” error and loses saved music

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 initially freezes and eventually stopped turning on

I am not sure the software I clicked above is accurate. This is my daughter’s phone. She bought it two weeks ago and it is glitchy. We are missionaries in Zambia, Africa and there are not tech stores here to take it to, and the man we bought it from is out of town until July 20th.

Here are our issues. For starters, it has a gray battery icon on the front with what looks like a loading circle, but it never does anything.

If we press the power button after seeing that, then it changes to a battery icon with a green stripe across the bottom, and a series of dots underneath that look like they are moving to the right.

We have had success twice in getting it into recovery mode and doing a factory reset, but with no luck.

The lock screen freezes, we’ve had the Touch Wizard say it’s not responding. Then we’ve had the Program error not responding, and now it won’t turn on at all. The white Samsung logo appears for a millisecond before disappearing, and we can’t get it to do anything else.

HELP!! 🙂 — Julie

Solution: Hi Julie. First of all, we are not sure if your daughter’s S4 is running the stock Android operating system so we don’t know whether or not the standard software troubleshooting that we provide will work. Since you are unable to power on the phone normally and factory reset via recovery mode won’t work, the last thing you can do on your end is to boot it download mode, which is a special runtime environment that will allow you to update the current operating system, or change it back to the original. If you are able to boot in download mode, the tricky part would be to determine what the correct ROM or firmware this S4 had.

For now, try to verify if download is accessible by doing these steps:

  • Turn off the phone and remove the battery for at least 10 seconds.
  • Re-insert the battery.
  • Press and hold Volume Down, Home, and Power buttons.
  • Press Volume Up button to confirm that you want to access download mode.

If you are successful, that’s a sign that the issue may be caused by a firmware glitch. This means that you may be able to fix the issue on your level without asking for assistance from a proffessional. If you want to reflash or install the stock firmware to your S4 yourself, try to use Google for the steps.

If download mode will not be accessible though, consider having the phone checked by a local shop for more advanced troubleshooting.

Problem #2: Galaxy S4 drains battery faster while charging

My battery has been draining whilst charging. I started using another charger cable and it solved the issue. However, since today the battery drains quicker whilst charging and a pop-up message says I need to download a power sharing app to share power. I don’t want to share power, I only want to charge my phone. I saw another person with same issue was advised to uninstalling. I tried to follow those steps, buy the app is not even downloaded on my phone. As far as I know I have not recently installed an app. I have briefly used a power saving app, but uninstalled it again when a new charger seemed to work. Please help, as my laptop has also died on me today… 🙁 — Nienke

Solution: Hi Nienke. There are many factors that can cause a smartphone’s battery to lose power faster than a charger can restore a charge. One of the most common reasons is the deterioration of the battery itself. If you’ve been using the phone for over a year now, there’s high likelihood that the battery has simply lost significant capacity to hold power. This can be expected for Lithium-based batteries. After hundreds of charge cycles, the battery will lose its ability to hold a charge like it used to be. To verify if this is the case, try using a new battery and observe the phone for a couple of days.

If you’re positive that the battery is fine, start doing the basic software troubleshooting. Below are the things that you can do.

Boot in safe mode

If you installed many apps on this phone, there’s a chance that one of them is the reason for the fast battery drain issue, or the power sharing popup (although power sharing app may also be due to a persistent Samsung service running in the background). Try charging the phone while in safe mode and see the difference. If it charges normally, that means that it is indeed one of the apps that’s causing the trouble. Here are the steps to boot in safe mode:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Clean up phone firmware via factory reset

Factory reset is an effective solution for almost all power- or battery-related issues. This will not only fix the particular issue you are having but may also minimize future errors. Before proceeding, make sure that your personal data (photos, videos, contacts, etc) are copied to another device to serve as backup. To perform a factory reset on an S4, just follow these steps:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Problem #3: Galaxy S4 with new battery drains power fast

Hi. So I’ve had my Galaxy S4 for about 8 months. Around 2 months ago, after upgrading to Lollipop (5.0) i started noticing that when my phone reached anywhere from 25% of battery to 40% of battery it would switch off by itself and drain all the battery. so the only way to switch it back on was to put it charging and it would start from 0%.

So I bought a new battery after reading forums but the problem continued. I decided to wipe the phone and flash a custom ROM thinking that it could be a software problem. But unfortunately the problem was still there. A few weeks ago I took it to a cell phone repair shop and they told me that the problem was the power IC (hardware)  or something like that.

Now being that the repair for that is nearly a $100, I wanted to know from you guys if this the problem, because I live in a country where getting ripped off is super normal and every cell phone shop I go to diagnosed it as something different.

Thank you for your time.

Regards. — Aime

Solution: Hi Aime. While there’s no way for an average user like you to verify if the repair shop’s diagnostic is correct, you can still do the basic stuff on your end to help identify what may be the cause of the problem. This means that you can try the troubleshooting that we usually recommend in our blog first, particularly in isolating if the issue is software in nature. Since you have already replaced the battery and reflashed the ROM, the only thing that you can try here is to check if one of your apps is to blame. This can be accomplished by doing either of these:

  • boot the phone in safe mode, or
  • do a factory reset and observe the phone for a few days without installing any apps.

Any of them will give you an idea if you’ve installed an app that drains the battery significantly most of the time.

Problem #4: Galaxy S4 showing “No SIM card” error and loses saved music

Hi! So I’ve had my Galaxy S4 for about two years but a few months ago it went haywire. When I was sitting in a class, I got my phone out to listen to music and BAM. All my music was gone. Later that day I took a screenshot of a picture but when I went to my Gallery, all my photos got deleted except the screenshot. Then about 2 months later, my phone gave me a messsage that said “No SIM Card” and gave me only one option: Restart. I did that and it worked just fine. But my phone has been doing the No SIM thing off and on for another month. I thought maybe I had a virus, so I downloaded the app “AntiVirus”, restarted my phone and it worked. As of now, it’s a game of chance whether or not my phone will work. Please help. — Anna

Solution: Hi Anna. The “No SIM card” message you got before may not necessarily be due to malware or any software. It’s possible that the SIM card tray be loose, of the SIM card is defective. The loss of your songs appears to be unrelated to the “No SIM card” error so it’s hard to get a pattern if the phone suffers from software or hardware problem. To help you identify which of them may be causing the troubles, we recommend that you perform the basic troubleshooting stuff like booting the phone in safe mode, wiping the cache partition, and doing a factory reset.

If nothing changes after doing all these procedures, that’s a clear indication that the software’s fine. Consider having the hardware checked by a professional if possible.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S4 no longer booting up, other power-related problems

Welcome to another post that answers some of the questions of our readers with #GalaxyS4 power problems. If your S4 is showing boot up or power issues, this post give the solutions you need.

Micro-USB Dock for Galaxy S4

Below are the topics discussed in this article:

  1. Samsung Galaxy S4 won’t charge and keeps getting power sharing app pop up
  2. Galaxy S4 reboots (after updating to Lollipop) when turning off Wi-Fi
  3. Galaxy S4 only vibrates but won’t turn on
  4. Samsung Galaxy S4 won’t boot up
  5. Samsung Galaxy S4 no longer booting up
  6. Samsung Galaxy S4 stuck in boot loop

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Samsung Galaxy S4 won’t charge and keeps getting power sharing app pop up

Hello. I just finished reading your article on common problems with an S4 and since you didn’t answer my issue directly I wanted to write and see what you think. 

I bought my phone from eBay about a month ago and they said it was brand new. While on vacation a week later, I started getting the power sharing popup that tells you to download the app and use the special cable yada yada. I ignored the message and looked up how to get rid of it with no success. I looked for the power sharing app in my application manager and since I never downloaded it, it wasn’t there.  I had bought a charger to go in my luggage and hadn’t used it before but when I plugged my phone in on the 4th day of the trip (first 3 days it worked fine) my phone quit charging. It recognizes that there is a charge. It clicks and has the lightning on the battery but it only decreases in battery charge. I tried different chargers. I tried different batteries and then different chargers but nothing worked. I read that a factor reset could work so I tried that and about an hour after the reset it started charging again. I was so happy! Great it’s fixed, I don’t have to worry. Well, it’s been about three weeks since then and it just did it to me again last night. Everything was fine, I didn’t have any notifications, I didn’t drop it, I used my regular charger and when I plugged it in there was nothing. No charge indicator, nothing.  So I tried another charger and after wiggling it a little, it clicked and acted like it was charging but when I woke up it was close to dying. I performed another factor reset and bam it starts working again about an hour later. 

So my question is am I going to have to factory reset my phone every three weeks? Is this a software issue? Is there anyway of preventing it from happening again? And how do I get the popup to go away (after each reset they popup like crazy even though I click don’t show again).

Thanks for listening. — V

Solution: Hi V. We haven’t received any other letter from the email address you use to send this request for assistance so that may have been lost for some reason. We appreciate your effort though in contacting us again.

The recurring problem of your S4 not charging and the message that keeps showing up may be related. We believe that one of your installed apps (we have no idea what it might be) is the reason for this trouble.

If you re-install the same set of applications after doing a factory reset, you are probably not doing anything effective to stop this issue.

Try booting your S4 in safe mode and check if the issue happens again. When in safe mode, your phone will prevent third party applications from running. If the issue won’t occur in safe mode, that’s a confirmation that you need to uninstall apps until the issue has been eliminated.

To boot in safe mode, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now, if you think that another app is to blame for this issue, the best thing that you can do is to do another round of factory reset and install your apps afterwards individually.

Since we have no idea which of your apps is the culprit, you have to invest some time to identify it. We recommend that you install only popular and mainstream applications. Least popular or known apps tend to be problematic as their developers may no longer have the motivation and resources to update and release patches to fix bugs.

It’s possible that one of your apps may be hosting malicious software or adware (that’s why it keeps telling you to download an app and buy something). Malware or adware can only by transmitted through apps so you to take the initiative to prevent them from getting into your phone. And this can be done by installing as few third party apps as possible. Stick to mainstream and official apps. For example, if you can’t live without your games, make sure that you are installing only ones from reliable developers (although determining their integrity is a tricky business as well). If the issue returns after installing all of your preferred apps, reverse the process by uninstalling each one and observing the phone after every uninstall.

Problem #2: Galaxy S4 reboots (after updating to Lollipop) when turning off Wi-Fi

Since the Lollipop upgrade, my phone reboots when manually turning Wi-Fi off, or when attempting to change Wi-Fi connections. When turning Wi-Fi off, the icon goes from green to gray/green, then the phone reboots. After reboot, the command has been completed (Wi-Fi off our network changed) I have a Wi-Fi extender add the signal doesn’t reach both ends of the house. I also see this a lot on public Wi-Fi when the connection can’t be made so I’m trying to turn off Wi-Fi to use mobile data instead.

I have tried wiping the cache partition and booting into safe mode, but neither affects the problem, which I can reliably reproduce.

This is also not a carrier issue. It was happening on Sprint and still happens now that I am using a foreign GSM network.

This problem started with Lollipop.

Any guidance would be appreciated. I have researched and not found this specific issue addressed on any sites or forums. — Mark

Solution: Hi Mark. We’ve come across many issues after updating devices to Android Lollipop but not this one. It’s our first time to encounter this issue as well so it might be unique to your device. A good thing to try though is by doing a factory reset and checking if the issue remains even without installing any apps.

If it’s not one of your apps, it must only be the firmware.

Try flashing another ROM if the issue persists.

We will appreciate it if you can provide a feedback afterwards so we can update this post for the benefit of our Android community.

Problem #3: Galaxy S4 only vibrates but won’t turn on

My Samsung Galaxy S4 doesn’t turn on. I connect it to the power cord and it keeps making one vibration every 10-15 seconds. The screen is totally black and I can’t see anything at all. I tried to hold down the power button and the volume button and it doesn’t work. I try power, volume and home button and still doesn’t work. It just makes the vibration and that’s it. I also tried to take out the battery and replace it after 20 seconds and still doesn’t work. Please help. — Ahmad

Solution: Hi Ahmad. If the phone’s screen is totally black and you are unable to boot it to other modes (recovery mode, safe mode, download mode), then the problem must be hardware in nature.

Having it checked by a qualified technician is not a guaranteed fix but this may be the only viable option you have on this one.

Otherwise, simply have the phone replaced.

Problem #4: Samsung Galaxy S4 won’t boot up

My phone Samsung S4 mini is not booting in any way. When I remove the battery and insert it again , Samsung logo appears for a second and then the screen turns black. It happens again and again whenever I tried removing battery. I tried entering the recovery mode but again samsung logo appears with recovery booting written on top of the phone in blue for a sec and no other menu comes, the screen turns black again. I don’t want to go to service centre and I have to leave my home town in few days so I want this problem to be fixed as early as possible. Please help. — Nishtha

Solution: Hi Nishtha. We know you must be desperate for a solution for this problem but just like what we tell Ahmad above, this issue is just beyond you (unless you want to open the phone, diagnose the issue, and fix it). Our blog does not provide hardware diagnosis and solution so kindly look for other resources in the web (iFixit site is a good place to start).

Problem #5: Samsung Galaxy S4 no longer booting up

This morning my phone was full charged and working fine. however after taking my phone out of my bag i found it was switched off. so i switched it back on but a messaged popped up saying android update. So i put it back in my bag to finish updating and when i took it out again it wouldnt switch on, and hasn’t since. — Georgia

Solution: Hi Georgia. Start by removing the battery for 10 seconds. After that, re-insert the battery and see what happens. If the phone still fails to boot up, try another battery.

If the phone fails to boot normally after an update (which is rare by the way), it’s also very likely that it won’t be able to boot in other modes. We can only start our troubleshooting if the phone boots up so you must have a bricked device in your hand.

Make sure to have the phone checked by technician.

Problem #6: Samsung Galaxy S4 stuck in boot loop

I’m having the boot loop problem on my S4. It tries to boot everytime i put the battery in. It says Galaxy S4, and then reboots again, Galaxy S4, reboot, and so on.. I tried to follow the guide on the website, but i can’t turn my phone off, it won’t let me.

And when i try to boot on safe mode, it reboots again, it won’t let me do that either. I don’t know if I can say that my phone is already dead, but I still have hope.

Thank you for your attention. — Bruno

Solution: Hi Bruno. Try booting the phone in recovery mode to do a factory reset. Here’s how:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Volume Down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the phone refuses to boot in recovery mode, try restarting in download mode instead so you can flash the firmware with a stock or another one. You can use Google to search for guides on who to do this.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.