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Samsung Galaxy Note 5 troubleshooting and solutions

Galaxy Note 5 not connecting to Wi-Fi, other connection problems

We’ve collected some of #Samsung #GalaxyNote5 connectivity problems sent by our readers so if you are searching for answers to your issues, this post may be of help.

Note 5

 

Below are the topics discussed in this article:

  1. Improving Galaxy Note 5 cellular signal strength
  2. Galaxy Note 5 has missing mobile data indicators (E, H, H+, 4G, etc)
  3. Galaxy Note 5 unable to connect to the internet due to malware pop-up
  4. Galaxy Note 5 keeps on disconnecting/not connecting to Wi-Fi
  5. Galaxy Note 5 Wi-Fi and Bluetooth not working

If you have #Android issues, you can share them to us by using the link provided below.


Problem #1: Improving Galaxy Note 5 cellular signal strength

Well this is very frustrating. Two months ago I have been having problems with my Samsung Galaxy Note 5. I have MetroPCS service. Before my phone used to work perfectly in my apartment and then out of not where it completely stopped working in my apartment.

When I’m outside of the apartment it works perfect it has 3 bars of network to play videos and everything works very fast. But once I step foot in my apartment I get not fast network at all!! I only get two bars and here it says 4G LTE has like an antenna going up and doing like it’s trying to get signal.

I can’t play YouTube or nothing!! Everything is very slow. I had took my phone to different dealers and nothing has work at this point and I had reseted my phone I had try everything.  Please I will appreciate if you guys help me with this issue. I got my phone a year ago. – Lissette

Solution: Hi Lisette. The reason why the phone is picking weak cellular signal strength when you are in your apartment is not the phone itself but may be interference. Have you tried inserting your SIM card to another smartphone to check this? If our suspicion is right, any other device which will use your SIM card should have more or less the same problem.

Unfortunately, there’s only so much that you can do to improve the situation if interference or something is really blocking the signal inside the apartment. Objects inside your apartment such as thick, reinforced concrete walls can significantly affect your network’s signal. The more objects the signal has to pass through to reach your phone, the lesser it’s strength becomes. Even aquariums can degrade cellular signal! If you have no problems connecting and using your network outside, the most likely problem is in your apartment.

Below are some of the things that you can do improve cellular signal quality indoors:

Use signal boosters or repeaters

You can ask your carrier to provide you with a signal booster device to add more bars to that two-bar signal you are getting on your phone. If you are only getting a single bar when you are in your room, your carrier can install a signal repeater somewhere in your apartment to boost that.

Signal boosters or repeaters are not free though and it will be charged on top of your existing plan.

Install a Femtocell or Microcell

Just like a signal repeater, this device can be provided by your carrier so you can have a portable cellular base at home that connects to your carrier’s main network through an internet connection. The thing is, this device needs a fast broadband connection to begin with.

You can inquire about this setup from your carrier to know if your broadband internet connection can support it.

Use third party apps to map your apartment

If you want a cheaper workaround, use an app! You can try using a third party app to help you map which part of your apartment has the best cellular coverage so you can simply relocate there whenever you need to use your mobile internet. Below are some the best apps we find that are competent enough to do this job:

Problem #2: Galaxy Note 5 has missing mobile data indicators (E, H, H+, 4G, etc)

Dear sir. I’ve just got my Note 5 and noticed that the mobile data indicator symbol, i.e. H, H+, 4G and also the up and down small arrow above the signal bar is missing!

I don’t have any connection problem, I am still able to surf internet and use whatever mobile data required application. The only thing missing are the indicator symbols.

I have tried wiping out the partition cache and didn’t work.. not to mentioned restarting my phone various time, turning on and off the mobile data, turning on and off airplane mode. I have asked the service center and they told me to do factory reset, but this is the last thing i want to do to my phone. Hence I am hoping to have some help from your team and see whether there is any other way.

Thank you in advance and I am looking forward to your reply soon. Regards. — Dancy

Solution: Hi Dancy. The only instances that we know when these letters indicating what mobile data mode you are on disappears are

  • when the phone’s APN settings are incorrect;
  • when you are not using mobile data connection, or
  • when there’s a firmware (carrier-specific) glitch.

A good way to determine if the absence of the icons is due to a firmware glitch is to do a factory reset but if you don’t want to go that route, please contact your carrier and ask for more information about it.

These icons are enabled by default by Android OS but carriers can make modifications to the firmware supplied to their devices. There’s a chance that this may have been deliberately omitted.

If you have another Note 5 from the same carrier, try comparing the two devices to help you isolate the issue further.

Problem #3: Galaxy Note 5 unable to connect to the internet due to malware pop-up

Hello, The Droid Guy. I will be very thankful if you could help me with my problem, because I don’t know how to fix it.

I recently bought a Samsung Galaxy Note 5 and from the first day I tried to access the Internet I have the following problem:

Whenever I try and look something up in the Internet, in any browser, I get this pop-up that says: “System Warning!! Your Samsung software version is too old. Installing the new Google Battery Doctor update will update your Android version to Android 5.1.3 (78% faster). Click the button below to install new Google 360 Security from Google Play for FREE.”

And I am not able to continue my search or do anything else, because of this annoying pop-up. I have tried everything I could find, I blocked the pop-ups from all the browsers I use and nothing helps, I still get this message everytime I load the browser. My phone is also updated to the 5.1.1 Lollipop OS.

Can you please tell me why I get this message and what can I do to stop and remove it, because it’s preventing me from using the Internet whatsoever.

I am looking forward to hearing from you!

Thank you in advance! — Nadejda

Solution: Hi Nadejda. Something is definitely fishy in that error message. Anything that forces to download or install something from Google Play Store is not normal and can only be attributed to malware or adware. We think your phone is infected by a virus or malicious software (malware).

The most direct way to get rid of that pesky error message should be to wipe the phone clean via factory reset. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the Personal section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Factory reset will delete everything from the phone’s primary (internal) storage so make sure to backup all your personal data before proceeding.

After doing a factory reset, the error may come back if you install the same set of third party apps. Not all apps are created equal and some of them are designed to host or open a backdoor in your phone to allow malware to be installed later on. Be sure to install only trusted apps to prevent re-infecting the phone in the future.

Problem #4: Galaxy Note 5 keeps on disconnecting/not connecting to Wi-Fi

While attempting to connect my phone to Wi-Fi, i find my router’s SSID and then enter and show password to ensure it is correct. Then, when i press connect, my phone saves the connection and then remains idle.

I had no problems before with an older model router and now with a newer router it doesn’t make any attempt to connect.

Once i had checked my phone randomly to find it had connected once on its own! But after not using my phone for approximately a week i charge it up and try again to connect and it refuses to connect like before. I’ve tried using the factory reset and still no luck. However I am able to gain internet access via Bluetooth internet sharing from my tablet which is connected to the network I’m trying to connect with my phone.

I’m really hoping there is an easy fix because my phone was a gift and i have only used it with Wi-Fi. I will appreciate any information that you can offer. Thank you. — Matthew

Solution: Hi Matthew. If other phones or smart devices are not having any issues connecting to your router, the issue is most likely in your Note 5 only. Some apps can cause erratic Wi-Fi functions on Android phones so the best thing to do here is either do another round of factory reset then try to connect to your Wi-Fi without installing any app, or booting the phone in safe mode.

If you haven’t tried booting in safe mode before, here are the steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once Samsung Galaxy Note 5 shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, Safe mode will be displayed in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Safe mode prevents third party apps from running. If the problem fails to occur while in this mode, start uninstalling apps until the issue is gone.

Problem #5: Galaxy Note 5 Wi-Fi and Bluetooth not working

Hi. My Samsung Galaxy Note 5 has problem with Wi-Fi and Bluetooth. Neither of them turns ON. I spoke to Samsung tech support and they told me to hard reset the device and if this didn’t work, to bring it to a Samsung Service Center. I’ve been looking for answers on the net but no real working solution is out there even though lots of folks have the same issue with other Android devices.

The symptoms are: the Wi-Fi slide is OFF and grey, when sliding it to ON position it displays message “Wi-Fi Turning ON…” for few minutes and then it goes back to OFF; the same is with Bluetooth slide. I opened it to see if any wires were loose. All seems normal and all other functions of the device work fine.

I did not drop it but I carry it with me a lot so there was the possibility that it was affected by a vibration or shaking. Have you seen this before? Is it possible that the Wifi-Bluetooth modules are fried?

It looks like they are part of the mainboard. Can you suggest a diagnostic tools to determine if it’s in fact a hardware problem so I may start chasing the replacement part?

Thanks for your time.

Best regards. — Marcin

Solution: Hi Marcin. Our blog does not offer hardware diagnostic advice so kindly use other online resources like iFixit website for more detailed instructions on what to do.

Before thinking of opening the phone up though, make sure that there are no underlying firmware-specific reasons why these two core functions cease to work. You can do this by doing the standard software troubleshooting like booting the phone in safe mode and or performing a factory reset.

Also, make sure that the phone is not in any power saving mode. Third party battery power enhancer apps can also force the phone to shut down core functions like Bluetooth, Wi-Fi, vibration to conserve energy so make sure that these are checked.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Galaxy Note 5 mobile data, Wi-Fi connectivity problems

Our post today is a continuation of our troubleshooting series that addresses all connectivity-related issues of the new #Samsung #GalaxyNote5.

Image credit: Samsung
Image credit: Samsung

These are the topics discussed in this article:

  1. Galaxy Note 5 hotspot and tethering stop working
  2. Galaxy Note 5 Wi-Fi keeps on disconnecting
  3. Note 5 suffers from multiple problems after updating
  4. T-Mobile Galaxy Note 5 keeps getting disconnected from LTE network

If you have any other #Android issue, do not hesitate to contact us by using the link provided at the bottom of the page.


Problem #1: Galaxy Note 5 hotspot and tethering stop working

I have a problem, with my mobile hotspot and tethering. I can activate it but my other devices cannot detect it. This is the 2nd time that I experienced  this. The first time, i did a master reset and everthing went back to normal, now i am experiencing the problem again. I have tried using it at safe mode, and still my other devices cannot detect my hotspot. all setting are correct, the device is not hidden. It is also set to allow all device to connect.  I even tried using the open setting, no passwords and still undetected. Hope you can help me on this. Regards. — Irvin

Solution: Hi Irvin. If the functions mentioned are not working, you can probe first if the reason behind is software in nature. Based on your description, you have already tried the standard software troubleshooting. Doing a factory reset should have reverted the firmware to stock, which may be the reason why hotspot and tethering work afterwards. Consider doing another round of factory reset and test these functions again right after wards. Make sure not to install any third party apps after doing a factory reset to help you identify if any of them is to blame.

If your Note 5’s hotspot is configured correctly (to allow other devices to identify and connect to it) but is not getting the expected result after a factory reset, you probably have a defective hardware to begin with. The hotspot and tethering functions are using a dedicated set of hardware components to work.

Have the checked, or better still, replaced if the problem continues to bug you.

Problem #2: Galaxy Note 5 Wi-Fi keeps on disconnecting

My issue is that I turn the Wi-Fi on and it connects perfectly to my Wi-Fi, but like a minute later it’ll automatically turn off and then back on. It’ll do this very often, so I’m not able to use the Wi-Fi on the phone at all. May that be on the software or on the hardware? — Jesus

Solution: Hi Jesus. There’s no way of telling what the cause might be unless you do some troubleshooting yourself. Below are the things that you can try to help you isolate whether you have a software or hardware issue at hand.

Boot the Note 5 in safe mode

Loading safe mode should be the first step as it does not involve doing much. You simply have to observe how the phone functions afterwards to know.

Safe mode is a special environment the forces the phone to run only first party or pre-installed apps. This means that anything you’ve installed after opening the box won’t be allowed to run while in safe mode. If a third party app interferes with the phone’s Wi-Fi function when it is running, this shouldn’t happen while your Note 5 is in safe mode.

Keep in mind that you still need to manually uninstall the problem app. Safe mode won’t tell you what the name of the app is. You must uninstall your apps individually until you are convinced that the issue is gone.

Below are the steps on how to do safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Wipe the Note 5 cache partition

Once your Note 5 powers on and load the operating system, it creates sets of files associated with all the installed apps called cache. This cache is stored in a special section in the phone’s internal storage and is updated from time to time. This allows the phone to load apps more quickly and efficiently.

Cache partition also keeps update files as well as an assortment of temporarily data that the system needs. Overtime, the cache gets full and even corrupted. This can result to all sorts of problems and may or may not affect the core functions of your phone.

It is recommended that cache is deleted regularly to prevent complications. If you haven’t done this before, simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Perform a factory reset

As the name suggests, a factory reset will restore the defaults of your phone’s operating system. This procedure is helpful if safe mode and clearing the cache won’t make any difference. Factory reset deletes everything off the phone’s internal memory so make sure to create a copy of your personal data before doing it.

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

It’s always a good practice to hold off re-installing any of your other apps after a factory reset for sometime so you can observe if the problem remains. If nothing changes even after a factory reset, you are certain that there’s a hardware issue behind your Wi-Fi problem.

Consider having it replaced or checked.

Problem #3: Note 5 suffers from multiple problems after updating

Hi. Ever since I updated my phone. I am facing many issues.

1) Wi-Fi connection, whenever I press the Wi-Fi sign in the pull down panel or in settings. It will take at least 2 minutes or even more to connect to Wi-Fi. It was not like this in the kitkat version.

2) now when I screenshot there is no notification for me to share or edit in the pull down menu. Previously in kitkat when I do a screenshot I will be able to share it from the pull down panel.

3) whenever I make a call there will be call drop then I have to make the call again for it to get through.

4) currently when I plug in my ear piece there is no notification or most used apps in the pull down panel. In kit kat when I plug in my ear piece there will be a notification and I will be able to chose my most used apps from the panel.

I have already wipe the cache partition. But it has not resolved any of the issues. Please do let me know if there is any thing that can be done to resolve this. E.g reinstalling the new updates or going back to kit kat.

Thank you for your time. — Palaniappan

Solution: Hi Palaniappan. If these problems started to surface after an update, doing the standard software troubleshooting should help. Please do a factory reset if wiping the cache partition doesn’t help.

Keep in mind that apps can also cause problems so make sure to check if any of them is the reason for any or all these issues.

For numbers 2 and 4, there’s really nothing much that you can do as Lollipop tons of changes especially on the notifications aspect. Lollipop is cosmetically different from KitKat as well so you can expect to lose some of the features that may be identified with KitKat.

We don’t think anybody has created a way to downgrade a Note 5 to KitKat. While reverting to KitKat may be possible for older devices, the newer Samsung phones and tablets like the Note 5 and the S6 series that released with Lollipop don’t enjoy that option at this time.

Problem #4: T-Mobile Galaxy Note 5 keeps getting disconnected from LTE network

I bought a Galaxy Note 5 through Amazon. It was working perfectly fine for the first few weeks and up until recently, I’ve had several problems with connectivity to the network. When I disconnect from the Wi-Fi at home, it often (but not always) won’t connect to the T-Mobile network (it is a T-Mobile branded phone). Not even restarting it several times works. I’ll put it in airplane mode and then turn airplane mode off and sometimes that works. Today, I left home and it was connected to the T-Mobile network, but my data won’t turn on. It flashes 4G LTE for a second and then turns off. I went to status and it says I’m connected to LTE, but I’m not getting any data coverage whatsoever. I can however text and call. — Nathan

Solution: Hi Nathan. If the problem comes and goes, start by doing a factory reset. This will ensure that the system cache will be fresh and apps restored to their default state.

You can also try to verify if the issue is with the SIM card by inserting it to another LTE-capable device. A faulty SIM card can manifest in many ways but the most common is a random drop in connectivity. Needless to say, it’s also a good way to check if the problem is carrier network related.

Mobile network connectivity issues are best addressed by your carrier as they have access to information that you don’t. Outages or intermittent network problems may not be made known to subscribers. Asking direct support from T-Mobile may also save you from doing other troubleshooting.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 cannot send text messages and other SMS issues

The new #Samsung #GalaxyNote5 is a feature-rich smart device just like its previous predecessors and it’s not surprising to know that many users find it a delight to use. Sporting an incredible hardware —  a colorful, large display, bigger memory capacity, faster processor, much better S Pen, fast charging capability, to name a few– the Note 5 is undeniably fantastic in almost every sense. Since its release, this phone has garnered a lot of praise from reviewers and critics alike although we notice that some users appear to experience a minor hiccup when trying to compose and send text messages.

Image credit: Samsung
Image credit: Samsung

Some Note 5 users are complaining that their messaging app seems to perform slower when trying to compose a text message or when attempting to send SMS. One is even experiencing a total inability to send a text message. For all we know, these may be isolated cases but we want to let the Android community know that these issues exist on an otherwise near-perfect smart device.

Whether the issues are unique to the new Note 5 (although similar problems do occur on other Samsung and non-Samsung devices as well), or if there are some network problems behind them, doing the troubleshooting mentioned in these post may help. We will continue to monitor this issue and may publish another one in the near future if more similar reports emerge.

These are the topics covered in this post:

  1. Galaxy Note 5 messaging app retains previously sent message
  2. Galaxy Note 5 could not send text reply in group message
  3. Received images via text on Galaxy Note 5 are in low resolution
  4. Galaxy Note 5 does not allow sending of SMS/text message
  5. Note 5 text messaging app slow performance

If you have any other #Android problem you want to share with us, kindly use the link provided at the bottom of the page.


 

Problem #1: Galaxy Note 5 messaging app retains previously sent message; unread text number indicator on top of messages app not showing

Three issues related to texting:

  1. On the texting icon it says I have 1 message (since 24 hours ago). It doesn’t clear after I’ve checked my messages numerous times. There are no new text messages.
  2. In a group conversation texting thread I typed xyz, changed my mind and didn’t send it. I left the screen and came back to it the next day. I deleted the xyz and wrote another message and sent it. I left the screen. I sent another message later and xyz is there again. (sent deleted it last time). This happened several times so I just sent it to try and get rid of it. Closed screen, came back and xyz is still there in the message box waiting to be sent!
  3. When I write a comma, it doesn’t automatically leave a space, like you notice here. It does when I use other punctuation. Like this. See here.

Thank you for any help you can offer. — Angela

Solution: Hi Angela. It should have helped us give you a more specific answer if you include the name of the app you are using. Anyhow, try clearing the cache and data of the texting app you are using. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications or Applications Manager.
  • Tap the All tab.
  • Look for the app in question and press Clear cache and Clear data buttons.

If wiping the app’s cache and data won’t help, you can also delete the system cache. This is to ensure that the device uses a clean cache when loading any text-associated apps that may affect the function of the message app you are using.

These are the steps to clear the cache partition:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

These two procedures will resolve all the three concerns.

Problem #2: Galaxy Note 5 could not send text reply in group message

I can receive group message texts and pictures but I cannot send them. I am able to send pictures and have people see them, but when I send a text it says it has been sent however nobody in the group actually receives it. So I am able to receive group message texts and pictures but only am able to reply with pictures, texts won’t work. There is Apple users in the message  (not all of them are) if that means anything. — Collin

Solution: Hi Collin. We need more information from you to be of help. Please get back to us with answers for the following:

  • Messaging app you are using
  • Count of contacts out of the total number who are not receiving your text reply
  • Names of messaging app your contacts who are not receiving your messages are using
  • Carriers and smartphone models of contacts not receiving your text reply

We will update this post accordingly once we receive your answer.

Problem #3: Received images via text on Galaxy Note 5 are in low resolution

Pictures that are sent to me via text come in with very low resolution. I compare the same pictures sent to others and they look great. Please help. — Will

Solution: Hi Will. Each carrier has their own MMS limitation when it comes to image file size. Please talk to your carrier’s support team about any specific setting you may need to change on your device to allow higher resolution. MMS settings vary for each carrier as well as for the app you are using so we cannot give you specific instructions.

Problem #4: Galaxy Note 5 does not allow sending of SMS/text message

Phone will suddenly stop allowing me to text. Will get message not sent. Phone shows 4 or 5 bars of connectivity. If I reset the phone, it will work perfectly again. — John

Solution: Hi John. You should talk to your carrier about this issue first as this might be network related. There may be an on-going network outage or problems affecting your area that you don’t know of. This is an important first step before troubleshooting your phone.

And speaking of, we recommend that you do the standard software troubleshooting procedures provided below to rule out any software or app-related problems.

Boot the phone in safe mode

Booting your Note 5 in safe mode is a useful procedure in determining if a third party app installed on the phone is responsible for the problem. Safe mode prevents third party applications from running, leaving only pre-installed ones to function normally as well as the basic functions like SD card access, mobile data, Wi-Fi, camera, and background syncing, and text messaging. If the problem fails to occur while in this mode, that’s a clear sign that one of your apps is the cause.  Consider uninstalling apps one by one until the problem is gone. Here are the steps on how to boot your Note 5 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Delete the system cache

Your Android phone uses several partitions to store many different set of files to execute tasks. One of these partitions is the system cache, also known as the cache partition, which keeps files needed by the system to load apps quickly. The cache partition in your Note 5 also stores downloaded APKs of apps from the Play Store.

Over time, cache partition gets disorganized and cluttered so it is recommended to wipe it clean once every few months. If your cache is left in its cluttered and sometimes outdated state, it may cause problems loading apps as well as affecting some of their functions in some way. Problems due to poor cache partition state may manifest in many guises like periodic freezing,  slow loading of apps, unusual app behaviors, etc. To prevent such problems from occurring, simply follow the steps provided above to clear the cache partition:

Perform a factory reset

If you’re looking for a faster way to regain the normal functions of your phone, you must reset your phone settings to defaults via factory reset. Usually recommended for devices that show multiple software problems, factory reset is an effective method of eliminating bugs that may have impaired the phone.

Keep in mind though that some problems may be due to third party apps so performing factory reset and installing the same set of apps afterwards may not be a good idea. If the problem remains after a factory reset, simply do another round and uninstall them individually until the issue is gone.

Here are the steps to perform a factory reset on your Note 5:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

All these three procedures are meant to address a possible software-related issue on your phone. If doing all of them won’t help resolve the issue, call your carrier and ask for first hand assistance from them.

Problem #5: Note 5 text messaging app slow performance

Note 5 original text messaging app lags. Cleared cache before I clear data, just want to know if that’s going to erase my text messages stored?  Or is that getting rid of old data, no longer being use because it has already been deleted. I have some messages I would like to keep, would hate to lose them. Thanks in advance. — Cynthia

Solution: Hi Cynthia. We are currently collecting more information about a possible text lag issues specific to Note 5s only so we are not 100% sure at this time if your issue is caused by your network or by your device.

The answer to your question is no. Clearing an app’s cache won’t delete your messages but deleting the data will. Tapping the clear data button is the virtual equivalent of re-installing an app, which basically deletes everything.

 

See also How to fix Samsung Galaxy Note 5 texting lag and Home button delay

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Text Not Sending Troubleshooting

Galaxy Note 5 not receiving messages from iPhones when in a group text, other texting problems

Text messaging issues can be a frustrating experience for anyone. If you are looking for a solution for your own #GalaxyNote5 SMS problems, this article may help you fix that.

Note 5

These are topics discussed in this post:

  1. Galaxy Note 5 SMS delivery report feature not working
  2. Galaxy Note 5 not receiving messages from iPhones when in a group text
  3. AT&T Galaxy Note 5 cannot send MMS due to incorrect APN
  4. Galaxy Note 5 SMS service is inconsistent

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Galaxy Note 5 SMS delivery report feature not working

I purchased 3 Note 5’s, and a feature that is supposed to be working is the send, delivered and read text status on each message sent between Note 5’s. The feature is on, on all phones but doesn’t work or works for a little bit and then stops.

I’ve done factory reset, and have tried it without installing 3rd party apps. This issue started since day one, or since I got the phone. The feature is turned on, on all phones. All I see is a time stamp and no status. The phone should even tell me when the recipient is texting back ” X person is typing…”. But like I said, it works only when it wants too. Need help please. — Nasser

Solution: Hi Nasser. All Samsung phones have this feature, also called SMS delivery reports, turned off. Turning it on though does not guarantee that it will work as it depends whether or not your carrier supports it. If it works intermittently on your end, that means that your provider’s service is not that consistent. This is not a Note 5 issue.

Some providers enable this service for an additional charge so you need to talk to your service provider for direct assistance.

Problem #2: Galaxy Note 5 not receiving messages from iPhones when in a group text

I can send and receive texts with iPhone users, but when I do a group text that includes both iPhone and Android, I do not receive responses from iPhones. — William

Solution: Hi William. Apple’s messaging system, called iMessage, is designed to work with other iOS devices only so it’s understandable that you will not receive messages from your friends’ iPhones. iMessage is an entirely different messaging world and does not use the regular SMS or text messaging system utilized in non-Apple devices.

If you want to join a text group, you and your friends can use a third party messaging app like Facebook Messenger, Viber, Hangouts, to name a few. These apps work across different platforms so you can use any of them as an alternative.

Problem #3: AT&T Galaxy Note 5 cannot send MMS due to incorrect APN

I am using a Verizon Galaxy Note 5 on the AT&T network. the phone will not send MMS. In the APN, the MCC and MNC should be blank but the error says “MCC field must be 3 digits. Same error die MNC. — Tina

Solution: Hi Tina. APN settings can change depending on the configuration imposed by a provider so it’s very likely that your device has incorrect APN values. Try using these data and see if they will work:

Name: ATT

APN: wap.cingular

Proxy: <Leave in Blank>

Port: <Leave in Blank>

Username: [email protected]

Password: cingular1

Server: <Leave in Blank>

MMSC: https://mmsc.cingular.com

MMS proxy: wireless.cingular.com

MMS port: 80

MCC: 310

MNC: 410

Authentication type: <Leave in Blank>

APN type: default,supl,mms

APN Protocol: Leave it to the Default one

If you continue to experience the same problem after using these values above, please call AT&T for more support.

Problem #4: Galaxy Note 5 SMS service is inconsistent

Hello. I recently purchased a brand new Samsung Note 5 from Verizon. I do not use Verizon network. I am currently using this phone in Vietnam on a GSM network.

Lately,  I’ve been having problems sending and receiving text messages. I would be able to send and receive text messages and then it would stop working, and it will eventually work again and then stop again.

Before the Note 5, I was using the Note 4 and i didn’t have this problem. Please help. Thank you! — Mina

Solution: Hi Mina. Have you talked to your service provider in your area for possible network-related problems? If you can, try inserting the SIM card to a known working device to verify if the SIM and your network are working.

Clear messaging app’s cache and data

Assuming that there are no network or SIM problems, the first thing that you must do is to clear an app’s cache and data. You can do them by following these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If you are using another app for sending and receiving text messages, try to re-install it after clearing the cache and data. Wiping an app’s data is actually the equivalent of re-installing it but to be sure, we still recommend that you remove then re-install the app.

Verify if a third party app is the cause

With the messaging app’s cache and data deleted, you can also check if another app is behind the trouble by simply booting the phone in safe mode. In this special runtime environment, your phone will be forced to run only pre-installed apps. All apps you’ve installed after unboxing the phone will not be allowed to run so it’s a handy procedure to confirm our suspicion that another app is to blame. If you can send and receive text message fine while in safe mode, that’s a good indication that you have  a problem app.

These are the steps on how to boot your Note 5 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Restore firmware defaults via factory reset

If the problem happens even when on safe mode, the most likely reason for this issue is the operating system itself. Doing a factory reset should help you fix it. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 not charging properly, other battery power issues

The #GalaxyNote5 packs a non-removable Li-Po 3000 mAh battery which maybe slightly smaller than it’s predecessor capacity-wise, but is still, nevertheless a pretty decent power source for such a powerful device. #Samsung claims to have improved a lot in terms of software and hardware in the new Note 5 that a pared down battery won’t reduce usage length at all.

Note 5 with OEM charger

Well we know that this isn’t true at all and we have appeals for help from some members of Android community regarding fast battery drain, charging, and other power-related issues on their Note 5s.

Below are the topics discussed in this post:

  1. Galaxy Note 5 “dock is connected” message and fast charging not working
  2. Galaxy Note 5 fast battery drain problem
  3. Galaxy Note 5 Qi wireless charging issue after updating to Android 5.1.1
  4. Brand new T-Mobile Galaxy Note 5 stuck in Android screen while updating
  5. Galaxy Note 5 won’t charge properly when using non-Samsung charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 “dock is connected” message and fast charging not working

I have a Note 5 for about a month and I have this problem where the battery indicator says it is charging and while I have the cable in it keeps in saying the cable is connected over and over again even if I don’t take it out. Even when I take it out it says it is connected and it also says the dock is connected. When I got to settings and battery it shows that it is connected even when it is not.

Also, my fast charging is not fast and when I power off and connect the charger, the battery icon does not show. Also, it drains every quickly and I had it at 51% I turn it off and on a hour later and in a few minutes it doesn’t start up. I connect my charger at home and it is at 0% and this was before the whole crazy battery thing which happened on the same day but after the quick drain thing. If you know of a solution please email me at ****.**********@*****.com. Please help me out. — Usman

Solution: Hi Usman. We don’t email our answers to members of our community but we do publish our advice for everyone to see.

Power Sharing “dock is connected” message

Is your Note 4 showing the Power Sharing popup? If yes, the best thing that you can do is uninstall, or disable all Samsung-related apps especially those that are associated with Power Sharing. Power Sharing is an app that will let you share your battery power to another device with the help of a special cable from Samsung. If you don’t want this product, simply force close or disable the app.

To disable or force close an app, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the app in question and tap it.
  • From there, you will see the Force Stop or Disable buttons.

Fast Charging

Lithium-based battery charging process happens in phases and fast charging only occurs between the initial and final phases. If you have charging problems, consider swithching to another fast charger first. If that won’t change anything, the issue may actually be battery-related, which is hardware in nature. Contact Samsung for a possible battery replacement or repair.

Problem #2: Galaxy Note 5 fast battery drain problem

I have disabled as much as I possibly can (of the apps I don’t use, the factory stuff etc.). I have had issues of having my battery not last long, but now just recently, like the past two weeks or so, I charge it 100% say at 8am, but by 1pm, the battery is down to 10%, and like last night, charged it 100% around 9pm, took it off the charger, went to bed, woke up and the phone was dead, battery totally 0.  What on earth could this be?  I just received this phone approximately around the end of August. — Jennifer

Solution: Hi Jennifer. Fast battery drain problem can be due to a few factors although the most common reason for it can be due to a high number of installed  and running apps. Disabling some may not be very effective simply because the bulk of fast draining apps are still left to run. In general, apps under shopping, social networking, messaging, and gaming categories usually put more pressure on the battery than any other categories.

If you have lots of these apps still running, try booting the phone in safe mode for a couple of days. Safe mode prevents third party apps from running so if our hunch is right, the phone’s battery power should last longer than what you have now.

To boot in safe mode, just follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once you have established that apps are to blame, it’s up to you what approach to take to fix the issue. We usually suggest to uninstall least used apps but you also manage battery power effectively by using smarts. This previous post written for S4 and S5 users with battery drain problem may help give you an idea where to start.

Problem #3: Galaxy Note 5 Qi wireless charging issue after updating to Android 5.1.1

I recently purchased a Qi charging system which I really like. It worked flawlessly for 2 weeks. After upgrading my OS to 5.1.1, the Charger still charges but when it reaches 100% it starts acting like it disconnects and reconnects to the charger at random intervals. The charger is a TLVT charger and I am running stock Android.

The only thing that changed is the update.

Thanks for any help. — William

Solution: Hi William. If the issue started happening after the update, we doubt if there’s anything more that we can do at this point. Unless the reason for the trouble is corrupted cache or firmware, the best thing that we can do is clear the cache partition and do a factory reset.

If you haven’t tried doing these two procedures, here are the steps to do them.

Wipe Note 5 cache partition

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Note 5 Factory reset

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Problem #4: Brand new T-Mobile Galaxy Note 5 stuck in Android screen while updating

Baseband version N920TUVU1BOH4. I just jumped up to this phone. Came home and signed in to my Gmail accounts and Samsung account. Went to software updates. I cannot recall, but I believe there was another update prior to this update that is failing. I installed the update, but the phone never rebooted (it stuck in Android is Updating Apps screen before boot). I had to hard reboot. Once I did, I checked software updates again, and there was another one. This one is about 65MB in size. Every time the phone reboots, the progress gets to 28% and then the T-Mobile logo comes up and says update failed. I’ve cleared the cache partition already. Not sure what else I can do. — Joshua A

Solution: Hi Joshua. We don’t see a practical reason to troubleshoot issues on a newly unboxed brand new phone. That only suggests that you may have a malfunctioning device right from the factory. Please contact T-Mobile and request for a replacement unit right away.

If you want to do some basic troubleshooting, kindly visit this post: How to fix Samsung Galaxy Note 5 that won’t turn on [Troubleshooting Guide].

Problem #5: Galaxy Note 5 won’t charge properly when using non-Samsung charger

I have a Galaxy Note 5 with stock firmware. It worked just fine until about two or three months ago when it ceased to stop charging suddenly and I hadn’t added any new apps.

the phone will only charge when connected to the computer/laptop. Sometimes when I use a charger, a Samsung OEM charger (i ordered so it’s probably not official) or any wall charger it’ll charge for maybe 10  minutes ( have to wiggle the connection around for a secure/tight connection to get the charging sound or light) but only increases by less than 15% and just stop or start depleting rather than charging.

Basically if i try to use a wall charger it doesn’t charge. the OEM wire wont supply any type of charge unless it’s in the charger it came with. I’ve tried it also with the computer and it never responds at all.

Even using the computer I have to use another cord from old phones. The battery icon always shows the charging indicator and the red notification light is on but the phone is draining and not charging. i have the phone settings so that all applications terminate or end as soon as I exit or leave them. — Shawntane

Solution: Hi Shawntane. Cheap USB cables or chargers may not work as expected simply because they don’t reach the minimum requirements of your Samsung device. We can rule out the issue on the charging port as you say charging works fine when your Note 5 is hooked up to a computer or laptop. Stick to the original Samsung charger by buying one from a Samsung store.

In case the issue may be apps-related, you can also follow our advice to Jennifer above by booting your phone in safe mode while charging.

This minimizes power drain due to apps during charging periods. Of course, if you want to get to the bottom of the issue, the best that you can do (if the reason for the problem is due to apps) is by doing a factory reset and installing only trusted apps.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.