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Samsung Galaxy Note 5 texting issues

Note 5 incoming and outgoing SMS not going through, MMS length automatically reduced

Hello and welcome to our new post for the day. Our #GalaxyNote5 post covers two texting problems reported to us lately. We hope you’ll find our suggestions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 messaging app setting to choose between “high quality” and “reduce to MMS,” MMS length automatically reduced

Daughter sent me a 1:38 (minute) video of my wedding. When I first tried to send it to my husband, I had to choose between ‘high quality ‘ or ‘reduce to mms’. Not knowing what either choice really meant, I chose reducing to mms. Then when trying to send the video, my Note 5 reduced the video to 1 minute. …not sending the entire 1:38 length. Now it seems that EVERY video that I try to share, is automatically ‘reduced’ to mms size of 1 minute. How do I change back to ‘having a choice’ of what length to send? I have searched all through my settings on my phone, but cannot find a way. — Karen McDonald

Solution: Hi Karen. We don’t think you’re using the stock Samsung SMS/MMS app called Messages as we haven’t encountered the prompt you got (whether to pick high quality or reduce to MMS) before. This means that you’re either using your carrier’s messaging app, or a third party messaging app. In either case, if the option to pick high quality or reduce to MMS can’t be found in the app’s MMS settings, you must simply try to return all settings of said app to their defaults. This is done by wiping its data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Remember, clearing the messaging app’s data will result to the loss of your SMS and MMS. Be sure to back your messages via Smart Switch first before wiping the data.

Problem 2: Note 5 incoming and outgoing SMS not going through

I’ve been having issues with sending and receiving text messages. Sometimes they will go through and sometimes they won’t. Many times I won’t get the messages from others as well or they receive the messages that I’ve sent days later. I’ve talked to people at AT&T and they’ve tried to diagnose the phone using a machine, give me a new SIM card and I’m still having the same issue. I don’t know what else to do at this point. Please help. Thanks. — Alicia James

Solution: Hi Alicia. An issue like this is one of the hardest to diagnose because there can be underlying network problems that can cause it. In many similar cases in the past, the problem is not due to a device glitch or malfunction but rather that of the network. Carriers are not obligated to deliver SMS and MMS 100% of the time so there can be downtimes. The thing is, there’s no way for a user like you or for third party support teams like us to know for certain where the problem lies. There are no errors that we can check, nor are we able to run a full diagnostic check on the device so we can only help you so much in this one.

The general when it comes to troubleshooting an issue like this is for a user to try all available software troubleshooting on his or her end. If those steps won’t make any difference, then the problem must be network-related, or even on the side of the recipient. That said, here are the things that you can try on your end.

Wipe the cache partition

Android uses a cache stored in the cache partition to load apps quickly but sometimes, this cache, also called system cache, can get corrupted. To ensure that it’s regularly updated and in good shape, you must wipe the cache partition periodically. This will not only help your device perform better, but it may also fix cache related problems including the one you may be experiencing right now. Here’s how it goes:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option wipe cache partition and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Install app and Android updates

Android and app updates sometimes include patches or solutions to known problems. Patches are built by developers to fix reported problems that may affects a significant number of users so if your issue is also occurring in other devices across the network, it’s possible that your carrier may be aware of it and may have already worked on a solution. Be sure to let your device download and install all types of updates so it runs the latest versions of apps and Android.

To manually allow your phone to install an update, you can do the following:

  1. Open Settings app.
  2. Tap Software update.
  3. Tap Download updates manually.

Third party apps

We have no idea what apps you have in your device but at times, a poorly coded app can cause problems with Android or with another one. To see if you’ve installed a bad app, restart the phone to safe mode and observe how messaging works for a few days. While in safe mode, all third party apps, that is, apps you’ve downloaded and did not come with the phone originally, will be disabled. This means that while safe mode is enabled, you will only be able to use pre-installed apps. If you are dependent on some third party apps to keep your day going, this troubleshooting step can require a little sacrifice. You should still be able to receive SMS, MMS, and voice calls though. You would also be able to connect to the internet using the stock browser.

To boot to safe mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe how text messaging works for a few days.

Remember, safe mode is not a solution. It’s a means to a possible solution. If messaging works normally and all incoming and outgoing SMS will be received fine, that’s proof that one of downloaded apps is causing the problem.

To identify which of the app is problematic, you must uninstall third party apps individually until the issue is gone for good.

Try a different messaging app

If there’s no difference even when the phone is booted to safe mode though, your next step is to try to use a different messaging app. If you are currently using the stock Samsung app, consider using AT&T’s own app, or get something different from the Play Store.

Factory reset

The last troubleshooting step that you can try in this case is to completely wipe the phone. Not all bugs are brought about by apps. At times, a new Android version itself can result to problems if there’s something that developers fail to anticipate. To fix possible operating system level bug, you must do a factory reset. Here’s how:

  1. Create a backup of your files
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Let your carrier fix the issue

Finally, if nothing works still, continue working with AT&T’s technical support team (not their customer service). The most likely reason comes from their side so they should help you identify the problem and not leave you hanging.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 receiving delayed text messages, more texting problems

Note 5

Over the last few weeks, we have been receiving #GalaxyNote5 SMS-related problems. Some of the issues are more or less similar so the solutions provided below may also work on them. If you don’t find your own texting problem in this post, kindly do the basic troubleshooting detailed below to see if they can help you fix it.

  1. Galaxy Note 5 mobile connectivity problem after updating to Android 5.1.1
  2. Verizon Note 5 not receiving texts from non-Verizon users
  3. T-Mobile Galaxy S5 video size limit issue
  4. Galaxy Note 5 receiving delayed text messages
  5. Galaxy Note 5 keyboard app freezing when typing a message

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 mobile connectivity problem after updating to Android 5.1.1

It seems this issue really started perpetuating after I upgraded my 5.0 software to 5.1.1 OTA.

Some background information: my carrier is US Cellular, I am from Wisconsin, but go to school in Minnesota. US Cellular does not have towers in Minnesota, so they are partnered with Verizon. I have been out here for three years and had spotty connection at times but never like this. I am considered to be roaming, and always have zero bars. However, If I go to make a phone call, after a few seconds it will connect and make the call: at which point any texts or missed calls I may have received since the last time I made a phone call will come in… this has me dialing my voicemail box multiple times an hour. It is quite frustrating. The signal drops to nothing a minute after I end my phone call.

I downloaded an app “Network Signal Info” that always shows my cell connection as non-existent (“0” for “station ID”, “System ID”, and “Network ID”.)  I have tried other apps that run repeating scripts to maintain connection to the network, but it seems all the apps will improve data connection but yield no results (which they may not be designed to do) for cellular network (calling and texting, not internet).

The issue was not nearly this bad when I was using a Galaxy S4 out here in Minneapolis. The Note 5 that I am using is less than two weeks old, and I don’t believe the problem was this bad until I installed 5.1.1.

I’ve been reading a lot of forums and troubleshooting but I can’t find anyone with the same situation.

I am trying to first determine if it is a problem with the phone, the carrier, the fact I am always roaming, software update, or if I need to perform a PRL update (I don’t have access to the account so I need to go through multiple steps to perform this–the phone is under my father’s name). 

I think I have included all the important details that I have taken note of. Please help. Thanks — Jeff

Solution: Hi Jeff. We’ve been receiving similar reports from other members since the last couple of weeks so the issue may be triggered by the Android 5.1.1 update. Not all updates go as planned so we can assume that something in this firmware is messing with other functions. The only potential solutions that you can do is to wipe the system cache and perform a factory reset. The rest of the support should come from your carrier, assuming that they are monitoring the situation and working on a patch at this time.

Problem #2: Verizon Note 5 not receiving texts from non-Verizon users

I had the Note 3, and everything was working well until I went online to obtain a new phone number.

I can send texts to any phones and not receive an error message, but I can only receive texts from other Verizon customers. I don’t receive texts from any iPhones, or other Androids that have a different carrier than I do.

I figured I’d upgrade to the Note 5 since Verizon told me a new SIM card would help, but I’m still having the same issues. The iPhone users and the other carriers can send texts to me, and it’ll reflect that it goes through on their phone, but I don’t receive anything. Would you be able to provide guidance please? — Ashton

Solution: Hi Ashton. The problem may spring from the messaging app you’re using. Try to use the stock Samsung messaging app and see if it makes any difference. Otherwise, kindly contact Verizon and ask direct assistance from them. We know that they had a similar update issue way back over a year though we believe it was already fixed. Letting them know about the situation will certainly help them pinpoint where the point of failure starts, especially if other users are reporting the same issue.

Problem #3: T-Mobile Galaxy S5 video size limit issue

I recently did software update to my phone to the 5.1.1. Now when I try to send videos via MMS it makes me trim them down and the resolution is so HORRIBLE you can barely see the video! I NEVER had this problem BEFORE the update.

Crazy thing is I can send huge videos that were made BEFORE the update! I can send them TODAY, but videos made since update even 8sec long the resolution is horrible after sending.

Please Help! I’ve called T-Mobile & Galaxy they keep referring me back to each other! My daughter has the same exact phone on the same system and she can send me videos NO problem and GREAT resolution. — Monica

Solution: Hi Monica. T-Mobile may have changed the size limit of a video message that can be sent on their network after the update. As far as we know, T-Mobile has not changed their 1MB maximum video message limit for a few years now. Their system will compress a video message if it goes over the allowed file size limit sacrificing the quality in return.

If you want to send larger videos, consider using third party messaging apps like Facebook’s Messenger, Google’s Hangouts, etc.

Problem #4: Galaxy Note 5 receiving delayed text messages

Lately, I don’t receive texts right when people send them. I’ll get them later along with like ten other texts from other people that sent me texts but that I didn’t receive either. And usually it’s when I answer the phone and then I hear like ten ‘dings’ of text messages coming in.

I’m not sure if as soon as I answer a phone call it triggers all the texts to come in or what but it’s frustrating because I’m not receiving texts when I need them. — Jackie

Solution: Hi Jackie. The source of the problem can either be a glitch on the phone, or some network-specific problem like congestion and message center malfunction. To see if the problem is on your device, try to do the basic software troubleshooting like wiping the messaging app’s cache and data, deleting the cache partition, and doing a factory reset. Here are steps to do them:

How to wipe an app’s cache and data on Galaxy Note 5

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Deleting an app’s data is the virtual equivalent or uninstalling and reinstalling it. Make sure to backup important messages before you proceed.

How to delete the cache partition of Galaxy Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

How to perform a factory reset on Galaxy Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If nothing changes after doing all these procedures, that’s an indication that there might be a network-specific issue behind the trouble. Call your wireless carrier and ask for more assistance.

Problem #5: Galaxy Note 5 keyboard app freezing when typing a message

I just got the Lollipop 5.1.1 update. I’d been having trouble with my keyboard crashing prior to the update. Freezing mid sentence, delays, stopping all together and closing with an error message and had hoped the update would correct the issue.

Now, when I tap the text message icon it lags on opening the application. The keyboard is even slower. Stalling out on each letter. It only behaves this way in the text messaging app.

I’ve cleared the keyboard cache and data. I’ve also cleared the text messaging cache but not the data yet.

Any help would be greatly appreciated.

Thanks! — Carol

Solution: Hi Carol. Try to clear the phone’s system cache (cache partition) first to see the difference. If that won’t help, try to delete the messaging app’s data as corrupted files may be intertwined with how the  keyboard app operates as well. Most of the time, issues after a system update is due to a bad cache so doing these solutions may fix the issue. Otherwise, consider doing a master or factory reset.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.