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Samsung Galaxy C7 Pro

How to fix Samsung Galaxy C7 Pro that won’t turn on (easy steps)

One of the selling points of the Samsung Galaxy C7 Pro is its huge battery (3300 mAh). This phone can last a day or two without requiring the owner to charge it. You can double that if you turn the power saving mode on. However, some of our readers who happen to own this device have been complaining that their units turned off and won’t turn back on. The problem reportedly started without any obvious cause or reason.

In this post, I will share with you the solution that we’ve been using for so long to fix issues like this. We know it’s effective for as long as the problem isn’t a result of liquid and/or physical damage. So, as long as your Galaxy C7 Pro hasn’t been dropped on a hard surface or submerged in water, there’s a possibility you can fix it on your own without having to ask the technician for help. If you’re one of the owners of this phone that are currently bugged by this problem, continue reading as this post may help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy C7 Pro that won’t turn on

More often than not, if the phone turned off by itself without any apparent reason, then it’s a system crash. It might be due to several factors but let’s not dwell on that. What we’re trying to do here is how to make your phone respond and turn back on. So, follow the procedures below as one of them may help you…

First off, you have to do the Forced Reboot. It’s very easy and safe to do but also very effective in dealing with issues like this or ones that result in a firmware crash. To do this, press and hold the Volume Down button and the Power key of your phone at the same time for 10 seconds or more. If the problem is indeed due to a system crash, then it would turn on and boot up successfully.

Such combination will simulate battery pull and forces your phone to start up. It will then refresh your phone’s memory and address issues that may have caused the system to crash. However, there’s no guarantee the problem won’t happen again in the future but, at least, you already know what to do should the same problem bug you again.

If, by any chance, your phone won’t respond to the combination, try doing it a couple more times to make sure you’re doing it right. If it still won’t respond after that, then you should try this…

  1. Press and hold the Volume Down button and don’t release it.
  2. While holding it down, press and hold the Power key and keep both keys held down for 10 seconds or more.

It’s basically the same as the above only that we’re trying to hold the volume down button before the power key as doing otherwise won’t result to the Forced Reboot. If the phone is still not responding to this, then try the following:

  1. Plug the charger to the AC outlet. Make sure the outlet you’re using is working.
  2. Using the original cable, connect the phone to the charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to its charger for ten minutes.
  4. Now, press and hold the volume down button and the power key at the same time for 10 seconds or more but this time while the device is connected to its charger.

If the problem isn’t with the hardware, your phone should be working properly now. However, after doing these things and the phone continues to be unresponsive, then it’s time to bring the device to the service center.

I hope that our solutions work for you. If you have other concerns, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy C7 Pro that keeps freezing and lagging [Troubleshooting Guide]

Freezing and lagging are two of the common symptoms of memory problem. These symptoms usually occur as the device aged or basically from wear-and-tear. However, there are some factors that can trigger the same symptoms to occur in mobile devices even only in a few weeks or months of usage. This is often the case with Android smartphones afflicted by malicious software, viruses, and errant files and other software-related culprits. Even high-end and high-storage devices can give in to such problems unexpectedly.

In fact, similar symptoms have already transpired in some variants of Samsung’s octa-core Galaxy C7 Pro smartphone. If bad hardware isn’t at fault, then most likely the problem is attributed to software or application errors. This post highlights simple methods and generic solutions you can try on, if ever you’re in search for inputs on how to deal with freezing and lagging issues on the said device. Keep reading for more details.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force close/clear background apps then restart.

When your phone keeps freezing or lagging, it doesn’t always mean that the problem is on the device itself. It could be isolated to an application like when a specific app is going rogue. To clear this out, force closing background apps can help. Aside from freeing up memory space, this also gets rid of any crashing applications in the background. Here’s how to clear/force close background apps on your Galaxy C7 Pro:

  1. Tap the Recent Apps button located at the left of the Home button on your phone. Doing so opens a list of all apps you’ve recently used but haven’t closed.
  2. Tap and drag an app to the edge of the screen to close/clear it.

Do the same to the rest of the background apps until everything is cleared.

  1. Alternatively, you can tap the X on the top-right corner of the app’s preview to close individual apps.
  2. To close or clear all background apps at once, tap on the Close All button at the bottom of the screen.

Once you’re done clearing background apps, reboot your phone (soft reset) to dump cache from the internal memory and to refresh the operating system.

Second solution: Boot into safe mode and diagnose apps.

Safe mode can help you easily determine whether or not the problem is inflicted by a third-party or downloaded application. When you boot your phone in safe mode, only the preinstalled apps are allowed to run as third-party apps are bypassed or temporarily disabled. Here’s how to enable safe mode on your Galaxy C7 Pro:

  1. With your phone turned, press and hold the Power button until the menu options show up on the screen.
  2. Tap twice on the Restart option.
  3. While your phone is restarting, press and hold the Volume Down button for a few seconds and then release when the phone turns on in safe mode.
  4. You should then see Safe Mode on the bottom-left corner of the screen.

Use your device as you normally do while running in safe mode and see if it still freezes or lags. If it doesn’t, then the problem must be triggered by a third-party (downloaded) app. In that case, try to think of which app you’ve downloaded recently or before the symptoms started to occur. You will need to delete or uninstall that application to keep your phone running perfectly smooth again.

If the phone is still lagging or freezing while in safe mode, then most likely it’s a hardware issue. You may resort to a factory reset to clear out complex system errors but if that won’t help either, then you better take your device to a service center.

Third solution: Update phone software (if new update available).

Software updates can also fix the problem if it’s inflicted by bugs and malware. Embedded into software updates are not only new features but also fix patches to get rid of any bugs that caused various troubles on certain devices. To check for new software update on your Galaxy C7 Pro, follow these steps:

  1. Tap Settings from the Main menu or Apps screen.
  2. Scroll to and tap System Updates.
  3. Tap the option to Check update manually.
  4. If an update is available, follow the onscreen instructions to download and install update on your phone.

Then restart your phone to ensure that the new system changes are properly implemented and likewise prevent the apps from acting up following the platform transition.

Fourth solution: Wipe cache partition on your phone.

Temporary data that are stored in the phone’s system cache partition can also trigger similar issues especially when they become corrupted. There is a tendency that system functions will be affected given that all system components are interrelated. As resolution, try wiping cache partition on your Galaxy C7 Pro with these steps:

  1. Turn off your phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds.
  3. Release the Power button when the Samsung logo appears.
  4. Release the Home and Volume Up buttons when the Android system recovery screen appears.
  5. On the Android Recovery menu, press the Volume Down button repeatedly to scroll to and highlight Wipe Cache Partition option.
  6. Then press the Power button to confirm selection.
  7. Wait until the cache partition clearing is finished and the Reboot system now option is highlighted.
  8. Finally, press the Power button to restart your phone.

If that still failed to solve the problem, then you’ll need to consider a full system reset.

Fifth solution: Factory reset or master reset your phone.

As your last resort, you can try performing a master reset or factory data reset. This is one of the recommended last-ditch solutions to complex system errors that caused major problems on the phone. The only downside though is the fact that you’ll end up losing files because everything will be wiped out completely during the reset. Tough bugs and malicious software have also no escape as they’ll be obliterated. Just don’t forget to back up important data beforehand so you still can recover them later. And here’s how to master reset/factory data reset your Galaxy C7 Pro:

  1. Turn off your phone.
  2. Then press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
  3. Release all buttons when the Samsung logo appears and then the Android system recovery menu opens.
  4. From the Android system recovery menu, press the Volume Down button repeatedly until the Wipe data/Factory reset option is highlighted.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Yes — delete all user data option then press the Power button to confirm. Your device will then instigate system reset and when it’s done the Reboot system now option is highlighted.
  7. Press the Power button to restart your phone.

If your phone is screen is responsive or not frozen, you can do the alternative reset through settings. Here’s how:

  1. Tap Settings from the Apps screen.
  2. Tap Backup & Reset.
  3. Select Factory Data Reset.
  4. Then tap Reset device.
  5. If prompted, read the warning message and then tap Erase everything.

Wait until the phone is finished wiping the system and restore the default settings. As soon as it’s finished, it will reboot by itself. Wait until it’s finished restarting and then proceed with the initial device setup. Lags and freezes should already be resolved at this point unless a hardware damage is present.

Other options

If your Galaxy C7 Pro continues to freeze and lag after exhausting all prior means to clear software-related issues that might have triggered these symptoms, then service is likely needed. Your phone may have obtained some sort of physical or liquid damage from a previous instance of accidental drops or liquid exposure. In that case, have your phone be thoroughly diagnosed by an authorized technician. For other options and recommendations, contact your device carrier or Samsung Support.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy C7 Pro that cannot detect SD card, SD card not detected error [Troubleshooting Guide]

External devices like SD cards are essential for storage expansion especially in mobile devices with low memory capacity. To ensure that the SD card works as intended, formatting is recommended before you start storing files in it. But just like any other external storage media, SD cards are also prone to having issues.

Viruses and malware embedded into some files that you saved in the card are among the usual culprits, inflicting minor and major troubles on SD cards. These are usually the main reasons smartphones would suddenly fail to read a microSD card. The use of low-standard or incompatible SD cards is also another factor.

Errant apps and other software-related issues on the phone are also among the underlying causes. And the worst is hardware damage like when the phone’s SD card reader, card tray, or other relevant components are damaged from a drop or liquid exposure.

The methods I demonstrate in this post are applicable workarounds and potential solutions to software-related SD card issues on a Samsung Galaxy C7 Pro smartphone. Feel free to refer to these walkthroughs if ever you need more help in dealing with an issue on your Galaxy C7 Pro that cannot detect your SD card and prompts an SD card not detected error.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone (soft reset).

A soft reset or device restart effectively resolves random software glitches in mobile devices. If it just occurred on your Galaxy C7 Pro to not read or detect your SD card, then it’s likely just a random glitch that can be remedied by rebooting the phone. So this is what you should do first:

  1. Press the Power button for a few seconds and then release when the menu options appear.
  2. Tap Power off then OK. Your phone will then shutdown.
  3. After 30 seconds, press the Power button again until the phone powers on.

Try to access the SD card storage when your phone boots up completely and see if it’s already able to read the card. Otherwise, continue to troubleshoot.

Second solution: Unmount SD card and then mount again.

It’s possible that the SD card might have been dislodged and therefore lost proper contact with the tray. To clear this out, remove and then reseat the SD card on your phone. It is recommended to unmount the SD card before you remove it from your phone. It’s a proper way to eject the SD card to prevent data corruption or causing damage to the SD card itself. To unmount the SD card on your Galaxy C7 Pro, follow these steps:

  1. Tap Settings from the Apps screen.
  2. Scroll to and tap Device maintenance.
  3. Tap the Storage icon on the bottom of the screen.
  4. Then tap Storage settings.
  5. Scroll to the Portable Storage section and then tap SD card.
  6. Then tap the Unmount button.
  7. You will then see a message prompt when the SD card is unmounted. By then you can safely remove the SD card from your phone. To remove the SD card, follow these steps:
  8. Insert the ejection pin into the hole on the tray to loosen or eject the tray.
  9. Gently pull out the card tray from the tray slot.
  10. Then remove the SD card from the tray.
  11. Examine the card for any signs of damage. If everything looks good, place the SD card back into the tray (SIM 2 slot) with the gold contacts facing down.
  12. Secure the card in the tray.
  13. Then insert the tray back into the tray slot.

When the tray is locked, turn on your phone and then check and see if the SD card is already detected.

Third solution: Update phone software to the latest version (if applicable).

Installing the latest software update available for your device can be the potential solution if some bugs are halting the SD card system. Software updates usually offer bug fixes for security enhancements. To check for new software version on your Galaxy C7 Pro, follow these steps:

  1. Go to Settings.
  2. Scroll to and tap System Updates.
  3. Tap the option to Check update manually.
  4. If an update is available, follow the onscreen instructions to download and install update on your phone.

Your phone must be connected to the Internet, has ample of storage space and battery of at least 50 percent to ensure that the update process will be completed.

Fourth solution: Wipe cache partition on your phone.

Wiping the cache partition clears all temporary data that are stored as cache in the system folders. While cached files are essential in terms of similar data reloading, they can also cause trouble when they crashed or become corrupted. This is why it’s also recommended to wipe cache partition from time to time, especially when your device is acting up. Here’s how to wipe cache partition on your Galaxy C7 Pro:

  1. Turn off your phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds.
  3. Release the Power button when the Samsung logo appears.
  4. Release the Home and Volume Up buttons when the Android system recovery screen appears.
  5. On the Android Recovery menu, press the Volume Down button repeatedly to scroll to and highlight Wipe Cache Partition option.
  6. Then press the Power button to confirm selection.
  7. Wait until the cache partition clearing is finished and the Reboot system now option is highlighted.
  8. Finally, press the Power button to restart your phone.

Aside from clearing corrupted cached files, this process also clears up space on your phone’s internal memory.

Fifth solution: Reformat SD card.

Formatting means wiping or erasing the SD card. This is often used as last-ditch solution to repair corrupted SD cards. Some SD card files or data segments might have been damaged and thereby causing the SD card to stop working. If possible, try to back up important files you’ve stored on the SD card to your computer before formatting the SD card. Then you can format the SD card through your phone or on a computer. To format SD card on your Galaxy C7 Pro, follow these steps:

  1. Open the Apps menu.
  2. Then tap Settings.
  3. Scroll to and tap Storage.
  4. Tap Format SD card.
  5. Read and review the warning message then tap Format SD card again. If this option is not enabled, you’ll need to Unmount the SD card first.
  6. Then tap Delete All to confirm SD card formatting.

Wait until the SD card formatting is complete. Restart your phone and mount the SD card. Then try to access the SD card storage to see if the problem is solved.

You can also format your SD card on a computer. Modern computers already have an allocated SD card slot that is designed to be the same size as a normal SD cards. Micro and mini SD cards need to be inserted into an SD card adapter for them to fit into the computer’s SD card slot. If your computer doesn’t have an SD card slot, then an SD card reader is necessary. Once you’ve got all these set, continue with these steps:

  1. Open the Windows Explorer on your computer.
  2. Find the drive letter that corresponds to your SD card.
  3. Right-click on the SD card drive.
  4. Then click Format from the menu options. The format screen will then show up.
  5. Set the formatting type to exFAT for larger storage cards (64GB and above) while FAT32 for those with smaller storage capacity.
  6. If necessary, enter a name for your SD card into the Volume Label field.
  7. Then click the Start button to begin formatting/wiping the card.
  8. Read the warning message then click OK to continue.

After a few moments, your SD card drive should already be formatted. At this point, insert the SD card into your phone and then mount the card. The card should work properly by now. Otherwise, it may be totally damaged and unusable.

Other options

Try to insert your SD card to other compatible devices or a computer (via SD card adapter/reader) then see if your other device is able to read the card. If the card is detected, then the problem is with your device. Since you’ve already done the basic software troubleshooting but to no avail, you can request further assistance in performing more advanced solutions from Samsung Support.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy C7 Pro that won’t send MMS [Troubleshooting Guide]

Before you troubleshoot, check and ensure that MMS is properly set up or enabled on your device. Typically, network services like MMS are automatically set up with your SIM or network. Otherwise, you’ll need to set up manually. If you’re relying on Wi-Fi Internet for MMS services, then your phone must be connected to Wi-Fi. If you’re using MMS services via cellular network, cellular data or mobile data must be turned on and that you have enough account credits to use. Note that data charges are applied when using MMS services via mobile data. Also ensure that your phone can access your network and that Airplane mode is disabled.

Aside from account-related issues, such problem can also be due to network problems like No service or No network access usually from an outage. In that case, you will need to deal with network connectivity issues first in order to get your network services, particularly MMS back up and working properly again. Otherwise, troubleshoot software problems that may have halted your Galaxy C7 Pro from sending MMS messages.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Restart your phone (soft reset).

If this is the first time you encounter an issue on sending and receiving MMS on your Galaxy C7 Pro, then it’s likely just a random glitch that’s easily rectified by a soft reset or device restart. Here’s how:

  1. Press the Power button for a few seconds and then release when the menu options appear.
  2. Tap Power off then OK. Your phone will then shutdown.
  3. After 30 seconds, press the Power button again until the phone powers on.

A soft reset does not affect any saved data on your phone’s internal memory and so there’s no need to create backups.

Second solution: Update your phone software to the latest version.

Software bugs and malware can also mess up network functions on your phone. In that case, you’ll have a higher chance of resolving the issue by updating your device software or installing the latest software/Android version available for your phone. To manually check for updates on your Galaxy C7 Pro, follow these steps:

  1. Tap Settings from the Main menu or Apps screen.
  2. Scroll to and tap System Updates.
  3. Tap the option to Check update manually.
  4. If an update is available, follow the onscreen instructions to download and install update on your phone. Make sure your device is connected to Wi-Fi internet and has sufficient power and memory space to finish updating.

Software updates can free your device from any sort of malwares including those that are embedded into some MMS file attachments.

Third solution: Reset APN/network settings on your Galaxy C7 Pro.

Resetting the APN settings will reset MMS settings on your phone to default and therefore can potentially solve the problem if it’s mainly due to invalid settings or incorrect network configurations. Here’s how to reset APN settings on your Galaxy C7 Pro:

  1. Tap the Apps icon from the Home screen.
  2. Select Settings.
  3. Scroll to and tap Mobile networks.
  4. Tap Access Point Names.
  5. Tap MORE.
  6. Select the Reset to default option.
  7. Read the message prompt and then tap RESET to confirm.

Your phone will then reset to default Internet and MMS settings and at this point, MMS issues should be fixed. To find out, try to create a sample MMS message and then send it to your own number. If you can send and receive the message, then you’re good to go. Otherwise, continue to troubleshoot by setting up MMS manually on your phone. Here’s how:

  1. Go back to Apps-> Settings-> Mobile networks-> Access Point Names menu.
  2. Then tap ADD.
  3. Enter the required MMS information. If you’re not sure of what information to enter, contact your carrier or network service provider to get the correct MMS information.
  4. After filling up all the required values, tap MORE then select SAVE. Doing so will save and apply the recent changes you’ve made.

Reboot your phone to refresh the system and internal memory and then try to see if MMS is already working as intended.

Fourth solution: Wipe cache partition on your Galaxy C7 Pro.

It’s also imperative to wipe cache partition to get rid of corrupted cache or temporary data that might have caused trouble on the phone network system and eventually halted MMS functions. If you just started to have trouble sending or receiving MMS after installing a new app or software update, then wiping cache partition would be necessary. Here’s how:

  1. Turn off your phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds.
  3. Release the Power button when the Samsung logo appears.
  4. Release the Home and Volume Up buttons when the Android system recovery screen appears.
  5. On the Android Recovery menu, press the Volume Down button repeatedly to scroll to and highlight Wipe Cache Partition option.
  6. Then press the Power button to confirm selection.
  7. Wait until the cache partition clearing is finished and the Reboot system now option is highlighted.
  8. Finally, press the Power button to restart your phone.

Try to send a sample MMS message to your own number and see if it’s already working this time. If it still won’t send or receive, double-check your messaging inbox and outbox folders. Your device may not be able to send or receive further SMS or MMS messages if it has exceeded the message limit. In that case, deleting old and unwanted messages from your message folders is needed. If your message contains file attachment, make sure the file is not corrupted and the file size isn’t that huge. It usually take longer for the device to send file attachments of bigger file formats. In worst case scenarios, it may not be able to send the file at all. If necessary, you can compress the file first and then resend the message. If that won’t help either, then your last option would be to go for a master reset or seek further assistance from your network service provider/carrier.

Other options

If you’ve already exhausted all possible methods to solve the problem and get your Galaxy C7 Pro to send and receive MMS messages again but to no avail, contact your carrier or service provider. Doing so will help you verify the current status of your account and ensure that your number is not suspended and your SIM card is not faulty. Your account balance must also be up to date and your service must be free of any restrictions. If your account status and services are good but the problem continues, then you can ask your carrier to reset MMS on your account.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Other posts you may also find helpful:

How to unfreeze a frozen Samsung Galaxy C7 Pro (easy steps)

Freezes and lags happen all the time especially if you own an entry-level device like the Samsung Galaxy C7 Pro. More often than not, they’re minor issues as you may be able to regain access to your phone after a few seconds. However, there are cases wherein the phone freezes at a certain screen and would no longer respond.

One of our readers reported that his Galaxy C7 Pro stopped responding while he was texting. As a result, his phone shows the text he was typing when the phone crashed. The device doesn’t respond when the power key, or any buttons for that matter, is pressed. It won’t also respond when the phone is connected to its charger.

The thing about this issue is that it leaves an impression that it’s a serious hardware problem. In this post, I will walk you through in troubleshooting your phone. I will also share with you the solution we’ve been using to address this problem. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this article may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to reset your Galaxy C7 Pro that would no longer respond

While this issue may seem like a very serious problem with the hardware, more often it’s not and you can actually fix it on  your own and make your phone respond again. There are a couple of things you can do to address it…

First solution: Forced Restart

If you’re familiar with battery pull procedure that we often do to phones with removable batteries when they crash, well, it’s similar to that only that we do this with phones that have non-removable batteries.

Your Galaxy C7 Pro is hard-wired to do this method if the combination is done correctly. In fact, it’s the only thing that could make your device respond if the problem is indeed a firmware crash. This is how you do it:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.

If the combination is performed correctly, your Galaxy C7 Pro will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.

On the other hand, if it doesn’t respond to it, then try doing this:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or so.

It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.

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Second solution: Try charging your phone and do the forced reboot again

It’s necessary to do this because the battery of your phone may have been drained completely and while it’s not really a serious problem, there are times when it causes the firmware to crash because some services and hardware components may not be properly shut down. In this case, you’ll be dealing with a couple of issues and both actually prevent the device to respond or boot up. To address this, here’s what you should do:

  1. Plug the charger to the wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for at least ten minutes.
  4. Now, press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If your phone is still not responding after this, then bring it back to the store or shop so that a technician can take care of it for you. But before you actually do that, try booting it up in Recovery Mode. If successful, proceed with the master reset:

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset”.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If there’s still a problem after a reset or if your phone refuses to boot up in recovery mode, then bring it to the tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Pandora that keeps crashing on Samsung Galaxy C7 Pro (easy steps)

Pandora is a popular app and it’s developed by a big company so we can’t say that the reason why it crashes is because of poor development. App related issues happen all the time and it’s just a matter of when they occur and on what device. We have readers who own the Samsung Galaxy C7 Pro that were complaining about Pandora that reportedly keeps on crashing.

An app crash can be manifested by a force close wherein the app closes immediately the moment it’s opened. There are also times when it opens normally and you can actually use it for a few minutes before it crashes. Another sign that an app crashes is when it shows and error that, in this case, says “Unfortunately, Pandora has stopped.”

Regardless of the symptom you’re getting, it’s just an app crash and you can actually fix it by doing some basic troubleshooting for the app or for the firmware. In this post, I will walk you through on how to fix this issue so if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as we may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy C7 Pro with Pandora app that keeps crashing

The following solutions have been proven to be effective in dealing with app-related issues and concerns. Try to see if one of them will work for you…

First solution: Reboot your Galaxy C7 Pro

Always do this if an issue suddenly occurs to your phone because it might be just due to firmware glitches and other minor issues. A reboot will be able to fix problems as long as they’re not really complicated. So, hit the power key and restart your phone.

After the restart and the problem continues, try doing the forced restart which simulates battery disconnect. It’s more effective than the normal reboot. Simply press and hold the volume down and power keys together for 10 seconds or until the phone reboots. Once the device becomes active, open Pandora to see if it still crashes and if it does, move on to the next solution.

Second solution: Clear cache and data of Pandora

Doing so will reset the app and brings it back to its default settings. All of its caches and files it has accumulated will also be deleted so if one of them is the reason why it keeps on crashing, then this procedure alone is more than enough to fix the problem. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This might be the only thing you will have to do to get rid of the “Unfortunately, Pandora has stopped” error and to continue using the app without any problems. However, if the issue continues after this, you can still do something about it.

Third solution: Uninstall and reinstall Pandora

Another reason why an app crashes is when it’s incompatible with the firmware. Compatibility issues are always very common between apps and the firmware. In this case, instead of updating the app, I suggest you uninstall it completely from your phone so that all of its associations with other apps and services as well as to the firmware will be removed. Here’s how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Once the phone becomes active, make sure it’s connected to a WiFi hotspot and redownload the app from the Play Store.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘pandora’ in the search box.
  4. Select Pandora then tap Install.
  5. To continue, review the required app permissions then tap Accept.

These three procedures can surely fix this problem and make Pandora run smoothly on your phone again.

Fourth solution: Reset your Galaxy C7 Pro

If for some reason the problem gets fixed by one of the procedures above but comes back after a few days or so, then you may need to reset your phone as it might not be just a problem with the app but also the system.

Backup all your files and data so that you can retrieve them after the reset. Then make sure you know your google account and password that you use on your phone as you will be need those to set up your phone again. Better yet, remove your google account from your device prior to the reset to prevent you from being locked out of your device:

  1. Power off your device.
  2. While it’s off, press and hold the Volume Up, Home, and Power keys simultaneously for about 10 to 20 seconds.
  3. When the Samsung logo appears, release the Power button but keep pressing the Volume Up and Home keys.
  4. When the Android logo appears, release the remaining buttons.
  5. While on the Android recovery mode screen, press the Volume Down key to highlight wipe data/factory reset and then press the Power key to confirm.
  6. Press the Volume Down key to select Yes — delete all user data and then press the Power key to confirm.
  7. Wait for your device to hard reset. When the reset is complete, the Reboot system now option is highlighted.
  8. Press the Power key to reboot your phone.

I hope that we’ve been able to help you, somehow. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Pandora that keeps crashing on Samsung Galaxy C7 Pro (easy steps)

Pandora internet radio or simply called Pandora is a music streaming app used by android and iOS users in streaming music. For the past few weeks we received emails coming from our readers complaining about the Pandora app that keeps on crashing on their Samsung Galaxy C7 Pro. More often than not, this is just an app issue triggered by factors that we are yet to know. There are times when some apps cause other apps to crash and there are also instances wherein the firmware itself has some issues and affects the performance of some apps.

In this post, I’ll walk you through in fixing this issue by performing the basic troubleshooting procedures on your phone. Don’t you worry, this problem is not just as serious as it is and there’s no need for you to bring it to the shop to be checked by the tech, at least, for now. So, if you’re one of the owners of Galaxy C7 Pro and experiencing the same issue, then, we suggest you to read and understand this article for it might be able to help you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy C7 Pro with Pandora app that keeps crashing

These methods that we want you to perform on your phone are very effective in dealing with minor software-related issues. All we need to do is to figure it out what the issue is so that we can formulate a solution and get rid the problem. However, if your device was dropped or has physical damage there’s no point of performing these methods. In such case, we suggest you immediately bring your phone to the shop and let the tech check it for you.

First Solution: Restart your Galaxy C7 Pro

If the issue occurs on your phone out of the blue, there is a possibility that a minor glitch in the system caused it. In this instance, we have to perform the so called forced restart. This is like a battery pull procedure we often do to devices that have removable batteries. Doing so will refresh your phone’s memory and will disable all apps and services running in the background.

Press and hold the Power button and Volume Down button simultaneously for 10 seconds or until the device restarts. Now, after the method open your Pandora app and see if the issue still persists. If so, proceed to the next step.

Second Solution: Delete the Cache and Data of Pandora app

Based on our experienced this method is very effective especially if outdated app’s cache and data is causing the problem. This will remove all old files and data in the app’s directory so that compatible ones will be replaced. The downside is, once you do the reset all your saved tracks on your app will be deleted, but you can still redownload it once the procedure is finished. So, if you want to proceed, here’s the thing that you should do:

  1. From Home screen, tap Apps icon.
  2. Tap Settings.
  3. Scroll to and tap Application manager.
  4. Swipe a few times to left to reveal contents of the ‘All.’
  5. Scroll to and tap Pandora.
  6. Tap Clear Cache.
  7. Tap Clear Data and then tap OK.

If obsolete or outdated app’s cache and data is the reason why this problem is happening, then after this method the problem won’t be happening again. However, if clearing the cache and data didn’t fix the problem, try the next procedure.

Third Solution: Try to Uninstall and Reinstall Pandora Music App

We often suggest our readers to update apps that have issues but this time, instead of doing it, we recommend you to uninstall and reinstall the Pandora app to be sure that you have the latest version after you do so.

How to uninstall Pandora app from your Galaxy C7 Pro

Uninstalling Pandora will remove all its caches and files associated with it as well as its association with other apps and services. It’s important that you do this because we don’t know what’s causing the problem for now.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

How to reinstall Pandora on your Galaxy C7 Pro

This will make sure you have the latest version of Pandora on your phone…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘pandora’ in the search box.
  4. Select Pandora then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After doing these methods, open Pandora and try to stream music to know if the problem still persists and if so, then you have no other choice but to do the next step.

Fourth Solution: Perform the Master Reset

If all procedures that you performed on your Galaxy C7 Pro failed to fix the problem, then it’s necessary for you to do a reset. Doing the master reset will bring your device back to its factory default settings and will delete everything stored in your phone’s internal storage. So, before you follow the steps that we suggested be sure to create first a backup. After creating a backup, make sure you remove your Google account from your phone so that you won’t be locked out. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.