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S9 won’t send MMS

How to fix a Galaxy S9 if Messages app won’t allow photo attachment when sending texts

Hello and welcome to today’s troubleshooting post. This article will try to answer one common issue that many #GalaxyS9 users may encounter — Messages app losing ability to attach a photo when sending SMS. We hope you’ll find this helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Today’s problem: Galaxy S9 Messages app won’t allow photo attachment when sending texts

I have a Galaxy S9 and use the Messages app for sending texts. I keep all my photos in the Gallery app, and until recently when I wanted to Attach a photo to a text message and selected Image, I could choose the Gallery app and then go to appropriate album and select the photo I wanted. Now the only choices I have when I select Attach and Image are my two Google accounts. How can I get access back to the Gallery app? I have cleared the cache partition to no avail. I did nothing to change this, and my photos are not saved to either my work or personal Google account, nor do I want them to be. — Jeanette Kettlewell

Solution: Hi Jeanette. There’s a few possible reasons that can cause your problem. Check our suggestions below on how to fix it.

Solution #1: Check app permissions

In Android, permissions are now managed at app level and the user can customize what type of data an app can access. While this is a good step forward for privacy conscious users, those who are not that savvy with Android may mistake find problems like the one you have if they don’t manage permissions properly. Some apps can only work if given a necessary permission while others can continue to be functional even when all permissions are turned off.

For Samsung Messages app to work like the way you want it to, you have to make sure that you have all permissions enabled, but particularly the Storage permission. In order for your messaging app to attach a photo stored in your Gallery app, it must be permitted to access Storage.

To check if your Messages app is permitted to access Storage:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap Messages.
  4. Tap Permissions.
  5. Check the permissions. Move the slider to the right to enable an item.

Solution #2: Reset app preferences

Should enabling permissions won’t work, the next troubleshooting step that you want to do is to ensure that all app preferences are reset to their defaults. Apps work with other apps and services in order to perform tasks. Messages app does not work alone and it needs other services in order to send and receive SMS and MMS. Sometimes, core default apps may be disabled intentionally or by mistake causing problems with other apps that depend on them. To ensure that all necessary apps are up and running, follow the steps below on how reset all app preferences:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.

Solution #3: Delete Messages cache

Another good troubleshooting step that you can do in this case is to clear the cache of your Messages app. Apps use a set of temporary files and other stuff to work efficiently. Sometimes, an app cache may get outdated or corrupted causing app behavior issues. To ensure that app’s you’re having issues with right now have good caches, you must clear their current ones first. Here’s how to do that: 

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and check for the problem.

Solution #4: Clear Messages app data

Should wiping your app’s cache won’t help, the next logical troubleshooting that you can do is to delete the data of your Messages app. This will return the app to its factory state and will also delete your messages. If you don’t want to lose messages, be sure to back them up before wiping your app’s data. If you’re wondering how to back your messages up, we suggest that you use Samsung Smart Switch. It’s been pre-installed on your phone but you need to install it to your computer as well. For a quick tutorial on how to use Smart Switch, kindly follow instructions in this post:

How to create backup from Samsung device to your computer via Smart Switch

Once you’ve backed your messages up, you can then wipe the data of your Messages app. Follow the steps below on what you need to do:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Solution #5: Factory reset

Ideally, your issue should already been fixed by now but if it still remains, we strongly recommend that you wipe the phone by doing a factory reset. This will ensure that you eliminate any software bug that may have developed over time. Factory reset will wipe the phone and delete user data like photos, videos, documents, etc. Be sure to back them up before doing it.

To factory reset your S9:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy S9 won’t send MMS and keeps saying invalid destination error

Are you having troubles sending MMS? Today’s Galaxy S9 post addressed this issue. The solutions offered below are provided in context with the case included here. Basically, a user encounters difficulty sending MMS in a group and the app keeps showing the invalid destination error. If you have a similar experience, refer to the steps below on how to solve it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 won’t send MMS and keeps saying invalid destination error

For the last couple weeks or so, every time I try to send a picture on my Galaxy S9 it says “failed to send message” and claims its an invalid destination. I know they are real phone numbers as I have just called them and told them to expect the picture messages. this also happens every once in a while when sending plain text messages. How do I get these to go through?

Solution: Fixing this problem require doing a number of different things. Follow these troubleshootings steps to figure out the cause.

Restart messaging app

Closing and reopening a messaging app can sometimes clear bugs. Make sure that you do this before doing the rest of troubleshooting suggestions below.

To close an app, just tap the Recent Apps button (left of the Home button), find the messaging app, and tap on the X on top.

Delete old conversation thread

Another simple solution for some SMS and MMS issues is to delete conversation thread and start over. This usually works for group messages that are old or those that contain a lot of media files. Such messages can take a long time to scan and may even slow down the app’s performance. By creating a new group message, you’re not only eliminating potential bugs in the thread, but you are, in effect also making room for incoming and outgoing messages.

Clear messaging app cache

Apps use caches to perform tasks efficiently. Sometimes, caches may get outdated or buggy. To see if this is the one causing a problem, try to delete the cache of your messaging app.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear cache button. NOTE: Some apps may not have an option to clear its cache. If that’s the case here, just skip this one and jump to clearing the data.
  8. Restart your S9 and check for the problem.

Clear messaging app data

Wiping an app’s data is good at fixing app-level issues, especially those that come after an update. To do it:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Keep note, deleting your messaging app’s data will also erase all your text messages. Be sure to back them up first if you don’t want to lose them.

Send on Safe Mode

There can an app that interferes with Android or with your messaging app. To check, restart your S9 to safe mode.

To boot your S9 Plus to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check for the problem by sending a message that you want.

If sending works fine and there’s no invalid destination error, that means an app is the culprit. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Re-add contacts

Another simple way to fix a problem like this is to delete, then add the contacts you’re having problems with. Contacts app and messaging apps usually work together to perform a task such as sending and receiving messages. Sometimes, a bug in one can affect the other.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Reset network settings

Not being able sent MMS is a network problem so make sure to also reset all network settings if nothing has worked so far.

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your S9 and check for the problem.

Use another messaging app

This is hardly ideal but if the problem remains at this point, we suggest that you try to see if it’s a messaging app issue. Use another app and see what happens. There are a lot of good and free messaging apps in the Play Store. Start with Google’s own Android Messages app and see if it works.

Contact your network operator

Letting your carrier know of the problem is the last logical step in this troubleshooting set. The problem may be caused by some temporary network outage or account issues. Make sure to tell them what troubleshooting steps you’ve done so far.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Welcome to another troubleshooting article for the Galaxy S9 (#GalaxyS9). Today’s episode covers four cases as well as how to fix them. We hope you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 Plus camera won’t work in app

Hi there. I really need help. So i got a Samsung S9 Plus a few months ago and the camera works great BUT when i installed the app Fyuse, and try to use the camera inside the app it gets all black . I asked a friend of mine to install the same app on the same phone model..and the app worked perfectly. 🙁 i really need to know if it is a technical problem so that i can’t put it back to warranty or if it is a software problem were i can solve it myself. Thank you very much.

Solution: For a situation like this, knowing whether or not the issue is with the device or an app is easy. If your phone’s camera works normally when using the stock camera app, or any other app except the one you’re having an issue with, then that particular app is problematic. It’s not a device issue. There may a compatibility issue with the said app so the best course of action for you is to contact the developer to get first hand support or information.

Check app permissions

When installing apps, Android may prompt you whether to allow some functionalities to be used an app. Be sure that the said app has permission to use the camera. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Find the app and tap it.
  4. Tap Permissions.
  5. Make sure that Camera option is enabled.
  6. Restart the phone and check for the problem.

Problem #2: How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Galaxy S9: Picture-Texts taking 4+ hrs to deliver to some contacts, others getting them right away?   

My G/F and I both upgraded on Sunday 9/2 to S9’s, with AT&T. Today we were sending a bunch of “back to school” pics to several different family contacts. We found out later that some contacts received the texts immediately. Others didn’t get them for 4-6 HOURS later, and some still haven’t received. I’ve spent literally ALL night searching online. I found some sites with related complaints. I tried all of the troubleshooting advice, and still nothing is working. It’s driving me absolutely crazy that this is happening. Does anyone have ANY advice???    P.S. I only have about another week to return/exchange if this can’t be fixed, so any immediate help would be absolutely appreciated!!!

Solution: This is not a device issue so getting the phones replaced won’t probably do any good. MMS or texts with images are sent via your carrier’s network so the problem must be network-related. There’s a number of possible reasons for the delay including possible poor signal, file compression problems, file transmission problems, or any other unknown network troubles. Try to talk to your network operator to see if they’re aware of the problem and if there’s a solution.

Ensure mobile data is ON

MMS requires cellular data connection to work. If your mobile data is spotty or keeps disconnecting, this may be the reason why MMS fails to send, or keeps getting delayed when sending. Leave mobile data on during the entire duration when the phone tries to send MMS.

Use apps to send photos

Many carriers have already began terminating support for MMS. It is inefficient and obsolete given the fact that many apps can do the job faster and for free. As a workaround, you might want to send your photos to friends using other apps, Facebook Messenger for instance and similar ones, while waiting for a solution from AT&T.

Clear Network settings

While you’re at it, it won’t also hurt if you try to clear your S9’s network settings. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset Network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Problem #3: Galaxy S9 won’t charge or turn on

One of my Samsung S9 phones will not charge and now appears to have run out of power. Prior to it running all the way down I took it to a t-mobile location. They searched through the phone and discovered 63% of the 64 gigs were being used. 54% were of videos and photos. It was suggested to move some or all the photos to the external micro SD card, then delete from phone memory. I didn’t have enough time to accomplish this before it shut off. What can I do to resolve this issue? Thank you.

Solution: You can’t access files stored in your phone memory unless the device is powered on so obviously, you need to troubleshoot the power issue first. These are the troubleshooting steps that you can try:

Use another set of charging accessories

Getting power to the battery is a priority. The battery may have simply drained fully so be sure to charge it for at least an hour before attempting to turn the device on.

In this situation, it’s also important that you try another charging cable and adapter. The current set you have may be defective. If you can’t find an official charging cable and adapter, try going to your local Samsung store and see if you can borrow their charger.

Check the charging port

Sometimes, pocket lint or dirt may block the charging cable. Try using a magnifying tool to look inside the port. Do not stick anything inside to avoid damaging the system. If there’s dirt or lint, use canned air to clean it out.

Wireless charging

If there’s a problem with the charging port or if it’s damaged, you should still be able to charge your phone wirelessly. Be sure to use the official Samsung charger for the S9 to avoid damaging the battery or the system.

Repair

If nothing changes and the issue continues after doing the suggestions above, you can assume that the problem is beyond your ability to fix. There must be a hardware malfunction causing the phone not to charge. For example, if the Power Management IC is damaged, the phone won’t charge or turn on at all. Your S9’s hardware has hundreds of parts so you want to let a professional check it at this point.

Problem #4: Galaxy S9 Plus can’t connect to PC

Having issues with connecting S9 Plus to PC.  Tried on a different PC and same issues. Seems to be an issue with phone as I’ve downloaded all latest Samsung drivers etc.  Sometimes after hours of trying to reboot PC and or phone the phone will suddenly appear on Win 7 Explorer and I can access type of USB connection etc.  If I go to settings and storage the option of USB connection is greyed out. Tried USB debugging without success. Just want to have MTP option and getting really frustrated at not being able to transfer my photos to PC.

Solution: Make sure that you install Samsung Smart Switch to your computer before connecting your S9 to it. If you’ve already tried that and nothing changed, you can try to factory wipe your S9 to see if the problem lies on the device itself.

If you’re concerned about losing your files before a factory reset, you can use some third party apps to back your files up. For example, you can try ShareIt app to allow your S9 to move files to your computer wirelessly. This app must also be installed in your computer.
Once you’ve created a backup of your files, follow the steps below to factory reset your S9 Plus:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy S9 that won’t send MMS, saying “currently unable to send your message”

We’ve been getting a number of MMS-related reports these past few days so today’s #GalaxyS9 troubleshooting article will try to answer of these issues. We hope you’ll find the cases and their solutions below helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to get T-Mobile Galaxy S9 APN settings

Hello! We are having the same issue as described in the below question. I understand the APN settings may be the issue. We have T-Mobile. Do you know the APN settings for T-Mobile? Thanks!!! Good afternoon, I just upgraded from a Samsung galaxy s7 to an s9 about 3 weeks ago. Ever since the upgrade I have not been able to send pictures through text messaging. My typed message will go through but for every picture that I attach, it says “canceled” on the picture! It is doing this to all of my contacts except for about two of them. I’ve tried every step in the book to correct it, even reset network settings and its not fixed. I even called tech support with my carrier and he told me to reset. I did that, it didn’t work. I don’t know how to fix this. Can you please help?

Solution: We don’t work for T-Mobile so we can’t give accurate APN settings. A quick Google search yields this page for the S9 but we can’t confirm if they are up-to-date: Network, APN, and VoLTE: Samsung Galaxy S9.

If the problem remains, of if the values in that page won’t work, you must contact T-Mobile for correct APN settings. While at it, make sure to tell them about your main issue so they can help you troubleshoot it. Sometimes, even if a device has good APN, it may still be unable to send MMS. Incorrect APN settings is not the only reason why your phone may not be sending SMS or MMS. Your carrier’s technical support team should help you isolate what the real cause is.

Problem #2: Galaxy S9 can’t send SMS after updating text messaging app

My son suddenly can’t send a text to me. This has never been an issue before. He tried to update my messaging, it didn’t work right so I went back to the version I had. Somehow in doing this, it has blocked or something…my son from being able to text me. It says on his end that the function can’t be performed or wont go through, something like that. How do I fix this? Is it a problem on my end or his? I know it became an issue because of trying to update my messages. Can you help me?

Solution: Updating or reverting a text messaging app version won’t affect a sender’s capability to send a message. There must be something on his end that causes that error when he tried to send you an SMS. Ask him to ensure that your number is saved in proper format under his Contacts app. If that won’t work, you can also ask him to clear the cache and data of his text messaging app. This should return the messaging app’s version to its known working condition and remove any call blocks set at app-level.

To clear an app’s cache or data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

If he will still be unable to send you a message, he must contact his carrier for assistance. Be sure provide the exact error message to the representative so they can figure out where the issue lies. Moving forward, make sure that you do this everytime you ask for technical assistance. Error messages are meant to help the person troubleshooting an issue isolate factors.

Problem #3: Galaxy S9 sends SMS on its own after an update

I was texting someone on 06/16/2018 – We agreed to not continue texting and I deleted the info and number from my phone. I often have “spotty service” and will get failed messages. We had the update on or around the 4th of July 2018. I did not immediately activate the update. My phone started acting weird on 08/08/2016. Im not sure if I rebooted or if it did it on its own(?). Afterwards 2 text messages automatically went to this old recipient and I was contacted about it. How does this happen?

Solution: This issue must be answered by your network operator and not by third party support teams like us. We don’t have access to your account and device activities as well as firsthand information about your network’s systems. There may be a network glitch that triggered your device or text messaging app to send messages on their own. It’s also possible that there may be a system error in your carrier’s end. Keep in mind that carriers may be mandated by law to keep copies of your messages for a particular period and their system may have encountered a problem that caused the accidental sending of messages. All we can do is speculate so it’s good if you talk to your carrier’s technical support team for answers. If their technical support team can’t give you an answer, they should at least create a ticket for the bug in case it’s a widespread issue affecting other customers.

Problem #4: How to fix a Galaxy S9 that won’t send MMS, saying “Currently unable to send your message.”

My cellphone is a Samsung S9, and my cellular data and my wifi are both always turned on. However, I am unable to send MMS messages or recieve them using the stock messaging app. When I do try to send one, I get a message saying “Currently unable to send your message. It will be sent when the service becomes available.” Furthermore, right next to the actual MMS message, it says MMS Pending. What should I do from here? Michelle

Solution: Is this a recent incident and was MMS working on this phone before? If your S9 was able to send before without any problem, you should contact your network operator right away so they can check your account.

If it’s your first time to send MMS on this device, these are the troubleshooting steps that you can do:

Verify if mobile data is working

MMS requires internet connection via cellular data to work. If you have weak or no mobile data connection, don’t expect MMS to work.

Check your phone’s APN settings

The messaging app and device must be in sync in order to send and receive SMS and MMS. One of the ways to synchronize the two is to ensure that the correct APN settings are configured on the device. You can go under Settings > Connections > Mobile networks > Access Point Names to edit the APN.

If you don’t have the APN settings for your particular phone model, get them from your carrier.

Reseat SIM card

If you have a GSM phone, disconnecting and reinserting the SIM card may force the phone to reconfigure the APN settings and other cellular settings. Make sure that you do this if you can’t get the APN working.

If you have a CDMA phone, this troubleshooting is not applicable since all settings are buried deep within the phone’s operating system. Just ignore this suggestion.

Clear cache and data of text messaging app

The bug may lie on the messaging app itself so be sure to clear its cache and/or data if the troubleshooting steps above won’t work. Try wiping the cache first. If that won’t make a difference, that’s the time that you clear the data.

To clear an app’s cache:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and check for the problem.

Reset network settings

This is another way resetting all network settings (including wifi) in your device. If you haven’t tried it yet, follow the steps below:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Call your carrier

As a last resort, you should work with your carrier to resolve the issue. The troubleshooting steps above are designed to address all possible device issues. Since nothing came out positive after doing all of them, the cause must be something beyond your ability to fix. The more likely source of the bug must be on your network.

Problem #5: Galaxy S9 Plus making echoes when using Google Maps

I have a Samsung Galaxy S9+ phone. When I use Google Maps the voice giving the directions will have an echo, more than not. It is very annoying as it makes it harder to understand what is being said. I called Samsung who authorized me to take it to a certain repair shop. The repair shop ran an analysis on the phone saying everything was running correctly. Do you know of a reason this could be happening? Thank you. P.S. I do not know what my Android version is so I just chose an answer.

Solution: We don’t know if this is a software or hardware issue. Echoes do sometimes exists even on high end speaker systems and smartphones. If the repair shop did confirm that there’s no discernible issue, you can leave it at that.

If the echoes only occur when using Google Maps, try using other navigation apps like Waze. This is hardly ideal, especially if you can’t live without Google Maps but there’s no way for us to know if your concern is a valid software or hardware issue. We haven’t noticed any unusual echoes when using Google Maps but you can also try to contact Google for it. This may be a new bug that Google has not anticipated so go under the settings menu of the app and send a feedback to the developer..

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy S9 won’t send MMS when mobile data is off

Does your new #GalaxyS9 have a problem sending MMS when there’s no cellular data connection? This short troubleshooting article will give you an idea where the issue is coming from so read on.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy S9 won’t send MMS when mobile data is off

I’m not sure which system my phone operates off of. I just picked the first one and I’m with Union wireless, a local Wyoming service. My brand new samsung s9 won’t send MMS unless its connected to JUST my mobile data. If I’m connected to WiFi, even with my data on I can’t send or receive pictures. I have to turn my wifi off so it’s only running off data. I had a BLU energy x phone for almost 3 yrs before this, screen cracked to shit and held with tape, but I could still send pics even with my data off, it would just automatically connect to data for a few secs to send or receive. I’m kinda disappointed in this phone 🙁

I also can’t do video calls, there isn’t even an option for it. I’ve got a totally separate app called Duo for that. Is that normal on these on these phones? Thanks!

Solution: Multimedia Messaging Service or MMS is originally designed to work off mobile data only. Unless your network operator is now using a hybrid system that allows their MMS service to work with wifi, you won’t be able send or receive MMS at all. You must talk to your carrier to see if their MMS service runs the original technology or not. There’s no better people that can help you with this issue than your carrier.

Keep in mind that MMS on carrier-branded mobiles may not work when used on another network. For example, if your S9 was originally built for Verizon and was unlocked so it can be used on AT&T, MMS may not work. This usually happens if you bought the device from another person. If your S9 was provided by your carrier though, there’s no reason it’s MMS may not work. If you are fond of sending photos or videos to a friend and he/she happens to be using a third party messaging app like Facebook Messenger all the time, you can ditch your text messaging app and use Facebook Messenger yourself. That way, you can continue sharing files seamlessly. Third party apps like Facebook Messenger works across different platforms too, which means that even if your contact has an iPhone, he or she can still communicate with you and share files without any problems.

Video calls is a blanket term to refer to a service that allows a user to talk to another person via video and sound, in contrast to a traditional call. Depending on the apps that came with the operating system, there may or may not be a dedicated app for video calls from your carrier. Normally, there’s no such app since there are so many apps that would allow a user to do video calls. Examples of popular apps that should allow you to video call are the following:

  • Facebook Messenger
  • Skype
  • Google Hangouts
  • Viber

There’s a very long list of other apps that should allow you to video call. Remember, in order for a video call to work, the other end must have the same app. If you want to video call using Skype, the receiving part must also have a Skype app (and must have an active Skype account). You can’t use Skype to video call someone who only uses Viber on his/her phone. Again, we suggest that you talk to your carrier to know more about this. If you and your contact are both on the same network, there may be a carrier-provided app that allows video calls to go through without having to use third party apps like the ones in the list.

Problem #2: Galaxy S9 Plus cracked screen has horizontal lines and stays black

Last week a coffee mug fell on my S9 Plus in the bottom right corner, a very small round crack is now there.  The phone was still working fine for awhile and slowly but surely the screen would flicker while the phone was in use.  For example i am watching a show on the phone (phone turned horizontally), green line flickers across in the area where the crack occurred.  Fast forward to today, I walked to the library, and was using the phone on my way back, and must have sweat into the phone slightly ( as I said the crack is at the bottom right side).  Now the screen barely responds when i press any buttons, but the phone is on because people can call me. I have the phone in rice as we speak and hope that will work. I am not sure what else to do.  Every once in a while it will function like normal, but if i press the right hand key (top right button) as i normally would if the phone is not in use, the phone will flicker and go black.

Solution: The “rice solution” is overrated and in your particular case, totally useless. You clearly have a broken screen. While you may be able to make it work from time to time if you hit the sweet spot while pressing it, that’s obviously not a permanent solution. The screen is damaged and there’s no software trick that you can do to fix it. You can’t change some codes in the operating system to miraculously fix the physically shattered screen. What you need is a screen replacement. Bring the phone to a Samsung store and let them repair it!

Problem #3: Galaxy S9 can’t change APN settings, cellular signal is weak and keeps disconnecting

My Mobile Network perimeters are all greyed out including the APN so no additional APN’s can be added. Also, None of the Mobile Network perimeter can be modified because the to are all greyed out.Right my APN is Verizon Internet-TracFone VZWENTP (Using Verizon Towers) I have Straight Talk as my Mobile Service Provider. What do I to to get the APN and other perimeters so there not greyed. Allowing to add Straight Talk as another APN and modify the other related perimeters?

The biggest problem I am having the same problem when I am at home and traveling. My phone is always searching for service, my data signal is so poor most of the time I can’t even use the internet. Another strange thing is I will point my phone until I get the strongest signal Usually around 85 dBm. But, it doesn’t stay very long at a strong signal? it with for some unknown reason Jump up to around 120 dBm. Then, no matter which direction I point my phone the dBm signal doesn’t go any lower than 117 dBm? I have the same exact problem when I am traveling. I use my phones GPS alot and it will work sometimes. But, just when I need it most in areas I am not familiar with. the GPS will drop out and stop working.

I also stream music with my phone and the same thing happens with it. I am at my wit’s end with these issues. I hope you have answers to fix this extremely frustating problems. Your help fixing these problems will be greatly appreciated. Sincerly.

Solution: You either a software issue or a hardware malfunction. To know which of the two is causing the trouble, do a factory reset. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Now that you’ve factory reset the device, its software information should now be back to its known working state. If the signal issue remains even on factory state software, that means bad hardware must be to blame. There may be an issue with your phone’s modem. If there’s an available system update after a factory reset, make sure to install it to see if you can fix the bug on your end. If there’s no update, or if nothing changes after updating, let Samsung repair or replace the device.

If your phone was provided by your carrier as part of your cellular subscription, talk to them first to see if they have a solution for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.