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How to fix Samsung Galaxy S9 Plus No Service issue

Hello Android fans! Welcome to today’s troubleshooting episode for the #GalaxyS9. We’ve been getting a lot of questions about this device for the past few days so below is our answer to some of them.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Samsung Galaxy S9 Plus No Service issue

I travel a lot internationally but mainly use ISP for communication when offshore. Last trip home i topped up pre paid data and phone again but could not make a call. I see it dialling though no noise and then it disconnects. I also found I cannot receive calls. I took to provider Telecom who were useless as was the call centre. leaving the store I tried to manually select the Telecom provider and yay I could make 3 calls then it stopped again. No longer could I make ir receive calls. But if I can add Internet connection and ISP calls via whatsapp, wechat are fine as is web surfing. sms messages I can send and receive but just no voice calls. I changed my sim card to another phone and no problems I could make and receive voice calls. Then I inserted a different SIM card into my S9 and again no issues, I could make and receive voice calls. It is only a problem with my sim in my phone. after this I received messages “No Service, selected network (spark nz) not available”. Telecom finally advised it is 100% hardware and return it to Samsung which I feel is not addressing any issues with their sim card compatibility. Could it be a faulty Antenna as Telecom advise or a sim ? Anything I can try if it is Antenna? Ps I cannot locate New Zealand in country search on your drop down list.

Solution: We don’t think it’s an antenna issue since you clearly said that the phone can do normal network functions with another SIM card. The most likely reason for the glitch may be one or some of your network settings. If it’s not a settings issue, then there may be a third party app behind it, or an operating system bug. To troubleshoot the problem, follow our suggestions below.

Reset network settings

Like any other phone, your S9 relies on correct network setup in order to communicate with your carrier’s network. Sometimes, network settings may become outdated or corrupted. To see if you have a network settings issue at hand, make sure to reset all network settings with the steps below. Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following device connections status will default to when the device was being powered on for the first time.

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

To perform a Network reset, follow these steps.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Third party app

At times, a bad third party app may cause problems if it’s incompatible with the current operating system, or with other apps. To check if there’s a third party app interference issue, restart the phone to safe mode and see how the network function works. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Now that the phone is on safe mode, manually select the correct network again (your network under Settings > Connections) and see if everything is working.

Keep in mind that safe mode is a utility tool to help you check for third party interference by suspending third party apps from running. If your phone connects to your network properly and all network functions (SMS, MMS, voice calling, mobile data) work only in safe mode, you can bet you have a bad app issue. To identify which of your apps is causing the problem, you must use the process of elimination. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Factory reset

Finally, you must consider wiping the phone thru factory reset if nothing works. Doing this solution should address possible bugs in the operating system. By returning all software information to their defaults, you eliminate any bug that may have developed in the OS.

Factory reset will erase all user data. Be sure to back your files up before doing it.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Work with your network operator

If not one of the proposed solutions won’t help at all, the problem must not be fixable at your level. Make sure to get help from your carrier so they can assist you in identifying the cause.

Problem #2: What to do if your Galaxy S9 voicemail stopped working

I returned from overseas and put back in my SIM card + ever since I haven’t been able to change my voicemail. I’m with CREDO. They troubleshooted every which way including 2 factory resets and a new SIM. Nothing worked. I still was getting “Sorry, voicemail is not available right now” after I’d recorded + pressed “1” to keep new message. They finally sent me a new phone which we all figured would work + to my amazement it STILL won’t work. Do you have any idea what could be wrong? I’m beginning to think my phone number is corrupted when it’s used with the voicemail?? I’m at my wit’s end. It’s been 3 weeks of this and it’s my business phone so… I don’t want an Iphone! 🙁

Solution: The problem must be coming from your carrier’s end. They may have deactivated voicemail in your account for some reason. This type of issue requires checking your account and only your carrier can do that. Be sure to contact them again to fix it. If needed, try to speak to a supervisor or anyone who can check deeper into your account. Your regular support agent may have limited tools to check deeper into the problem so try to speak to someone higher in your carrier’s support ladder.

Problem #3: Galaxy S9 screen becomes black and won’t turn on

Hi. I’m fairly certain that this is a hardware issue, but just on the off chance it isn’t I will inquire.  I have owned a Samsung Galaxy S9 for a few days . Prior to the incident, the phone was up and running fine. I set it down for a few moments and came back to a “dead screen” (as though it had turned itself off). I tried holding the power button and there was no reaction. I sought assistance through various threads (like yours) online, tried every ‘reboot’/’reset’ possibility and even took it to my provider (where I bought the phone) to no avail.  The weird thing, though, is that when I plug in the charger, you can feel the battery sucking up juice; i.e. the battery still works. I’m assuming it may be the processor? I’m hoping not the hard drive. I’m guessing I should just take it somewhere and have them run a diagnostics on it? Any information you have would be greatly appreciated. Thank you.

Solution: If you’ve already tried restarting the phone to other modes (Recovery Mode or Download Mode) to no avail, the problem is most likely isolated to the screen only (assuming the phone is not totally dead). Samsung Galaxy devices usually have robust screens but you may have one of the few defective units for this model. Since you are unable to fix a hardware issue by doing software tweaks, you want to let a professional take a look at the hardware. This is the only way to know if our suspicion is correct about the screen issue is correct or not

Problem #4: Galaxy S9 won’t charge either by wire or wireless charger

Hi. I have a Samsung S9 that worked perfectly until I purchased a new wireless fast charger.  I was using already another wireless fast charger but I needed a second one for another room. With the new one I realized that the phone was heating more than the previous one and sometimes I needed to take off my phone of the charger and put it back in to continue the charge because it stopped automatically  to charge by itself.

After 1 month of usage, one day my phone was not able to charge anymore. I tried my other wireless charger and it didn’t work neither. I tried to recharge with a cord and same problem occurred. So basically it’s not possible to charge my phone anymore nor with a cord or wireless. I thought that the battery burned because of the heat so I ordered a new battery that was charged at around 50% when I received it but the same problem persists, there is no way to charge my phone anymore. My question is do you think that my mother board is defective and needs to be replaced to get my charger working back? All the other functions on my phone still works perfectly except the charge which is more than necessary… Thanks in advance for your help.

Solution: Having two charging capabilities (wired and wireless charging) stop working at at the same time is clearly a motherboard issue. There may be a problem with the Power Management IC (PMIC) or some other related chips. To know what the problem really is requires a thorough hardware check. If possible, let Samsung do the repair to get a guaranteed result.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 “use correct charger” error when charging

Welcome to another Galaxy S9 troubleshooting article. We want to address another form of charging problem on the S9, particularly about a case wherein the device refuses to charge and keeps showing “use correct charger” error. If your own S9 has similar or the same error, check out the solutions below that you can try.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 not charging, keeps saying “use correct charger” error

have been with samsung for years because never liked the iPhone, but have now lost all faith.. galaxy s7 edge had pink lines across screen, put up with it because samsung took no responsibility and was told to send phone away for minimum of 8 weeks (apple replace your phone!) Now have an S9. When charging it says use correct charger, which i am, but have to hold cable in to charge!! for a phone that is not too short of £1000 to buy this is very poor..don’t seem able to get a solution (again, apple would replace!!) always preferred samsung but after 10+ years may have to give up on it because they seem to have gave up on customer service!!??

Solution: While not the most exciting aspect of any smartphone, charging functionality is vital. It can sometimes be upsetting to realize that your Galaxy device has stopped charging but it does happen. Charging problems like the one mentioned above can be due to factors that are not necessarily due to phone design or defect.

Use Samsung charging accessories

One of the reasons why expensive Galaxy devices like the S9 encounters power-related errors is caused by defective charging cables or adapters. In other cases, unofficial accessories are to blame. In order to avoid damaging the circuit or power management system of your device, be sure to stick with the charging cable and adapter that came with your phone. Your Galaxy S9 has only been tested by Samsung using the Adaptive Fast Charger and USB-C cable. These accessories have the correct parameters to give the right amount of energy to the system and battery during charging. They’re designed to maximize battery life of your device and are fully evaluated to work properly within your phone’s power tolerance. Using non-Samsung cables and adapter can supply insufficient or too much power during charging, not to mention the possibility of them physically harming the charging port.

Stay away from non-Samsung chargers and cables, especially from fake gadgets. Doing so can keep the battery of your device for longer. Some third party chargers may cause damage to the charging port as well.

Charge properly

A lot of people don’t realize this but your phone’s charging port is usually a vulnerable component. If you’re not careful when inserting or plugging the charging cable, the port or its charging system can get damaged. This usually occurs if there’s a foreign object in the connector or plug. The case in this post is most likely an example of a damaged charging port. Past cases of similar situations usually point to a bad port.

Factory reset your device

If you want to check whether or not the problem is fixable on your level, we suggest that you wipe the phone thru factory reset. Doing so will tell you if there’s a software bug causing the problem or not. If the same charging error remains after wiping the device with factory reset, you can bet hardware malfunction is the culprit.

Here’s how to factory reset your S9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.
  11. Charge the phone and check for the problem.

Get professional support

If your S9 continues to act erratically when charging, or if it won’t charge at all after a factory reset, you should contact Samsung for help. This issue is replicable so be sure to show the charging error when going to your local Samsung Service Center.

As far as their warranty repair and replacement goes, that’s between you and their local Service Center. We are an external entity and we don’t work for Samsung. If you think their replacement program takes too long, or if they refuse to do it in this case, you should escalate the issue thru their provided channels.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy S9 that reboots on its own during calls

As promised, here’s another troubleshooting article for the Galaxy S9 (#GalaxyS9). We are now getting so many S9 issues daily so it can take us some time to address all of them. In the meantime, here are some of the common problems that a lot of S9 users encounter. We include three cases in this post so hopefully you’ll find it helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy S9 that reboots on its own during calls

Phone dies sometimes with nearly full battery and no warning. Instant black screen. Failure only accurs when receiving incoming call. None of the hard reboot (down volume and power for 30+ seconds, remove sd card, etc…) will cause phone to power up. Phone always powers up within 5 seconds of plugging it in.  Circular charge indicator appears, and circumference of circle lights up indicating battery power in excess of 80%. Phone will then turn on and operate normally until next event. Event was rare, but is happening with greater frequency. Phone was under water (about 2 feet for 30 seconds) months before this error ever occurred. Android version I submitted is my best guess.

Solution: Your phone’s battery may need calibrating. The description of your situation is sometimes a manifestation that the operating system may not be getting the true battery readings. This leads to premature shut downs like what you’re experiencing.

How to calibrate Galaxy S9 battery and OS:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Install updates

If the problem returns after recalibrating, there may be other reasons for your case. The next troubleshooting you want to do is to ensure that all apps are up-to-date. If you have apps from outside the Play Store, be sure to update them as well.

It also goes without saying that you need to update Android if there’s any available update for it.

Wipe the phone

The last software troubleshooting that you can do in this case is factory reset. Doing so will ensure that all software settings are returned to their defaults. If the reason for the problem is a software bug, factory reset will most likely help.

Below are the steps to factory reset your S9:

  1. Create a backup of your personal data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Contact Samsung

As an end user, there’s only so much that you can do to fix an issue like this. Your Galaxy S9 is a complicated blend of hardware and software and there are way too many variables to identify what may be causing it to reboot during calls. If factory reset won’t do a thing, we suggest that you ask Samsung for help.

Problem #2: Galaxy S9 Plus signals become weak after update

Hi. I have the Samsung S9 Plus. I’ve been having issues ever since I got the latest update from Oreo. My internet seems to not be functioning correctly. the signals are very weak. I have removed the SIM card, I have rebooted my phone, I’ll even got to the point I had to do a factory reset. nothing has been able to resolve my issue.

I’ve contacted Sprint to have them troubleshoot. they couldn’t do much to fix the issue either so they sent me into the store so a technician can do a Hands-On. he couldn’t do anything either. they stated since the last update I got which was Oreo my phones internet seems to have slowed down really bad. I’ve been struggling with the internet signal since September 20 something. I know it’s not the location because I have friends that have Sprint and their internet is working perfectly fine but then yet they don’t have a Samsung S9 plus they have the note 9. please help me.

Solution: Mobile or cellular data connection depends on a number of basic things to work as expected. For one, the device must be in a location with good cellular coverage. In other words, it should have a minimum of 3 signal bars all the time. If your S9 has 2 or less signal bars, that can be the reason why mobile data speed is slow. It can be caused by poor service in that area, or a modem firmware bug in your phone. Try to visit an area where your S9 can get full signal bars and compare the mobile data speed. If it works as expected, the most likely reason is poor service and not a device issue.

If your S9 Plus continues to have slow mobile data speed in areas with full network bars, there may be something in your phone that causes it. It can be an app that runs in the background and running network tasks. In this case, try to boot the phone to safe mode and observe the speed. In safe mode, no third party apps will be running. If the speed improves in safe mode but not in normal mode, then you have a bad app problem. To boot to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If you think there’s an app issue, you can use the method of elimination to pinpoint the app. It’s not easy though, especially if you have plenty of apps to work from. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Problem #3: Galaxy S9 won’t charge

Hello. I have a Samsung Galaxy S9. The issue I am currently experiencing is that I am unable to charge it. I didn’t have the issues until about an hour ago and it is become very frustrating. I literally talked on the phone and then put it on the charger to charge but, it didn’t. I have been very observant and taken notes on everything. I have tried using different outlets, changing cords, factory resetting the phone (rebooting it didn’t help since the phone never turned on but, flashed the Samsung logo for 10 minutes), and even plugging it in to my computer and nothing has worked. My phone is still on 0%, the LED doesn’t turn on red, and the battery doesn’t come on to let me know that it is charging properly. I did however plug the phone up to my computer and it made a noise as if it connected and the battery signed flashed for a second then it cut off. My computer then popped up a message stated that the “connection malfunctioned”. Unsure of what that may be. 

Solution: There may be a problem with your phone’s charging port. If factory reset did not make a difference, then the cause is not software in nature at all. You should have the phone checked by a professional so proper hardware tests can be done. In the meantime, you can try to charge your phone wirelessly to turn it back on and allow you to create a backup of your personal data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix your Galaxy S9 when Bixby Home button stops working

Welcome to another Galaxy S9 (#GalaxyS9) troubleshooting article for you today. As always, we bring you some of the S9 issues sent our way by some members of our community. Some of the cases may sound familiar but that’s because they are some of the common problems affecting Samsung devices.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy S9 Plus that won’t fast charge

Had my S9 Plus for about 2 months. Takes about 4-6 hours to charge. I’ve used the fast charger plug with several USB plugs. It shows fast charging. I’ve tried battery detection apps but same.

Solution: Your S9 Plus may fail to fast charge if its actively running tasks or many apps in the background. Try to see how fast it charges when it’s on safe mode. Third party apps and services won’t run on safe mode, limiting the possibility of third party apps from interfering. Here’s how to restart the device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If there’s no change and your S9 won’t fast charge even on safe mode, try to do a factory reset. Afterwards, see how fast charging works again.

To factory reset your S9 Plus:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Battery drain issue and slow charging can sometimes be interlinked. Both can be caused by several factors at once. Factory reset is one of the effective ways to help you establish a benchmark and a good point from where to continue your troubleshooting.

Other factors that may cause slow charging issue includes

  • high number of apps
  • malware
  • screen brightness
  • inefficient firmware coding
  • poor battery performance
  • defective charging port
  • general hardware malfunction

Try to narrow down these other factors if factory reset will not help. There’s no direct way to help you figure out the root cause for this problem at all. We suggest that you read other articles from the web that may help you identify the cause.

Sometimes, even the most complicated issues are fixed by a simple troubleshooting step. Don’t forget to force reboot your S9 Plus before you do any advanced steps in the future.

These are the steps to force reboot:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Problem #2: How to fix your Galaxy S9 when Bixby Home button stops working

My Bixby doesn’t work at all. Does absolutely nothing. I have tried every troubleshooting method that I could find. Reset to factory. Reset safe mode soft reset all of it. I can scroll over to the Bixby home and see the cards but when I click my bixby nothing happens. when I click tutorial nothing happens. a lot of the features are blocked out and unclick able. Not one part of bixby works. My bixby button does absolutely nothing.

Solution: Bixby is an integral feature in Samsung’s latest flagship devices so it’s sad to hear that it’s not working as expected. We’ve actually not came across this issue before but some users were able to successfully fix Bixby-related problems by doing simple workarounds. Let’s see what you can try.

Restart and remove SIM

Some users said that their Bixby problem was resolved after turning off their phone, removing the SIM card, and turning the phone back on. Once the phone has restarted, swipe the screen to bring up the Bixby page. Then, tap the More settings icon (three-dot icon at the upper right, then select Bixby Home in the list.

The fix may not come on right away but many people have tried this effective solution. Make sure to try it on your device as well.

Clear system cache

Another workaround we found is to clear the phone’s system cache. This is actually one of the maintenance tips that every Android user must do once every months. If you don’t know how to do it, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Sign in again to your Samsung account

For some, signing out of their Samsung account then signing back in did the trick. You can also try this step if nothing has worked so far. Just go under Settings > Cloud and accounts > Accounts to sign out your Samsung account. Once you’ve done that, restart the phone before signing back in.

Problem #3: Galaxy S9 won’t charge

My husband has an s9 and it used to say moisture error. So we got him a cover for it and it stopped saying that. A week or 2 later it doesn’t want to charge. He plugs it and sometimes charges for a few minutes and stops. We put it in the wireless and does the same thing. Any solution you may offer?

Solution: If both cable and wireless charging have stopped working, the problem is most likely hardware in nature. Try doing a factory reset to confirm if that’s the case. If it still doesn’t charge after it’s been reset, you should contact Samsung so it can be repaired or replaced.

Problem #4: How to fix Galaxy S9 black screen issue

My phone been acting up a few months now but i made do with it. the problem i have now is a Blank or black screen. I didn’t drop my phone or anything. i was just sitting one night well last week, and all of a sudden my screen had all this green lines and all of the display turned greenish. so i decided to turn off my phone because i thought it was overheating because it was a bit hot. when i turned it back on the screen was blank or black. I’m still using my phone even with the blank screen, the touch on the phone responds so i can unlock my phone by guessing where the code is to turn on my flashlight or play music or even make the phone silent and all.

I can’t make calls but i only can receive lol (obviously) . Would really appreciate  your assistance because in Fiji the S9 screen is expensive they are gonna charge $240FJD for the replacement which is $118USD for a new screen.  answering calls is like answering calls from a public phone you don’t know who is calling. 

Solution: Because your phone is not totally dead, it’s probably just suffering from a software glitch, or its LCD or monitor simply quit on you. Try to see if you can boot the phone to Recovery Mode first. If the screen works in Recovery, which means you’ll actually see the Recovery Menu options, you can most likely fix the problem with master reset. Here’s how to boot to Recovery:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If the screen stays black, or if your S9 fails to reach Recovery for whatever, you have no other choice but to have the screen fixed. The screen assembly has three major components — the digitizer, monitor/LCD, and flex cable. The problem lies on the LCD since the digitizer is still working. The digitizer is the part that converts your touches into command inputs. It’s a transparent layer on top of the screen.

Because there’s no software solution that can repair a damaged or malfunctioning LCD, you have to let a professional check the hardware so the screen assembly can be replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Welcome to another troubleshooting article for the Galaxy S9 (#GalaxyS9). Today’s episode covers four cases as well as how to fix them. We hope you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 Plus camera won’t work in app

Hi there. I really need help. So i got a Samsung S9 Plus a few months ago and the camera works great BUT when i installed the app Fyuse, and try to use the camera inside the app it gets all black . I asked a friend of mine to install the same app on the same phone model..and the app worked perfectly. 🙁 i really need to know if it is a technical problem so that i can’t put it back to warranty or if it is a software problem were i can solve it myself. Thank you very much.

Solution: For a situation like this, knowing whether or not the issue is with the device or an app is easy. If your phone’s camera works normally when using the stock camera app, or any other app except the one you’re having an issue with, then that particular app is problematic. It’s not a device issue. There may a compatibility issue with the said app so the best course of action for you is to contact the developer to get first hand support or information.

Check app permissions

When installing apps, Android may prompt you whether to allow some functionalities to be used an app. Be sure that the said app has permission to use the camera. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Find the app and tap it.
  4. Tap Permissions.
  5. Make sure that Camera option is enabled.
  6. Restart the phone and check for the problem.

Problem #2: How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Galaxy S9: Picture-Texts taking 4+ hrs to deliver to some contacts, others getting them right away?   

My G/F and I both upgraded on Sunday 9/2 to S9’s, with AT&T. Today we were sending a bunch of “back to school” pics to several different family contacts. We found out later that some contacts received the texts immediately. Others didn’t get them for 4-6 HOURS later, and some still haven’t received. I’ve spent literally ALL night searching online. I found some sites with related complaints. I tried all of the troubleshooting advice, and still nothing is working. It’s driving me absolutely crazy that this is happening. Does anyone have ANY advice???    P.S. I only have about another week to return/exchange if this can’t be fixed, so any immediate help would be absolutely appreciated!!!

Solution: This is not a device issue so getting the phones replaced won’t probably do any good. MMS or texts with images are sent via your carrier’s network so the problem must be network-related. There’s a number of possible reasons for the delay including possible poor signal, file compression problems, file transmission problems, or any other unknown network troubles. Try to talk to your network operator to see if they’re aware of the problem and if there’s a solution.

Ensure mobile data is ON

MMS requires cellular data connection to work. If your mobile data is spotty or keeps disconnecting, this may be the reason why MMS fails to send, or keeps getting delayed when sending. Leave mobile data on during the entire duration when the phone tries to send MMS.

Use apps to send photos

Many carriers have already began terminating support for MMS. It is inefficient and obsolete given the fact that many apps can do the job faster and for free. As a workaround, you might want to send your photos to friends using other apps, Facebook Messenger for instance and similar ones, while waiting for a solution from AT&T.

Clear Network settings

While you’re at it, it won’t also hurt if you try to clear your S9’s network settings. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset Network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Problem #3: Galaxy S9 won’t charge or turn on

One of my Samsung S9 phones will not charge and now appears to have run out of power. Prior to it running all the way down I took it to a t-mobile location. They searched through the phone and discovered 63% of the 64 gigs were being used. 54% were of videos and photos. It was suggested to move some or all the photos to the external micro SD card, then delete from phone memory. I didn’t have enough time to accomplish this before it shut off. What can I do to resolve this issue? Thank you.

Solution: You can’t access files stored in your phone memory unless the device is powered on so obviously, you need to troubleshoot the power issue first. These are the troubleshooting steps that you can try:

Use another set of charging accessories

Getting power to the battery is a priority. The battery may have simply drained fully so be sure to charge it for at least an hour before attempting to turn the device on.

In this situation, it’s also important that you try another charging cable and adapter. The current set you have may be defective. If you can’t find an official charging cable and adapter, try going to your local Samsung store and see if you can borrow their charger.

Check the charging port

Sometimes, pocket lint or dirt may block the charging cable. Try using a magnifying tool to look inside the port. Do not stick anything inside to avoid damaging the system. If there’s dirt or lint, use canned air to clean it out.

Wireless charging

If there’s a problem with the charging port or if it’s damaged, you should still be able to charge your phone wirelessly. Be sure to use the official Samsung charger for the S9 to avoid damaging the battery or the system.

Repair

If nothing changes and the issue continues after doing the suggestions above, you can assume that the problem is beyond your ability to fix. There must be a hardware malfunction causing the phone not to charge. For example, if the Power Management IC is damaged, the phone won’t charge or turn on at all. Your S9’s hardware has hundreds of parts so you want to let a professional check it at this point.

Problem #4: Galaxy S9 Plus can’t connect to PC

Having issues with connecting S9 Plus to PC.  Tried on a different PC and same issues. Seems to be an issue with phone as I’ve downloaded all latest Samsung drivers etc.  Sometimes after hours of trying to reboot PC and or phone the phone will suddenly appear on Win 7 Explorer and I can access type of USB connection etc.  If I go to settings and storage the option of USB connection is greyed out. Tried USB debugging without success. Just want to have MTP option and getting really frustrated at not being able to transfer my photos to PC.

Solution: Make sure that you install Samsung Smart Switch to your computer before connecting your S9 to it. If you’ve already tried that and nothing changed, you can try to factory wipe your S9 to see if the problem lies on the device itself.

If you’re concerned about losing your files before a factory reset, you can use some third party apps to back your files up. For example, you can try ShareIt app to allow your S9 to move files to your computer wirelessly. This app must also be installed in your computer.
Once you’ve created a backup of your files, follow the steps below to factory reset your S9 Plus:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy S9 that keeps restarting and asking for PIN

Hello and welcome to another troubleshooting article. This time, we would like to bring to your attention three issues for the #GalaxyS9. As usual, we took the liberty of posting the issues sent our way by some members of our community. We hope you’ll find our suggestions helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy S9 that keeps restarting and asking for PIN

I have a Galaxy S9 which sometimes keeps stuck in a reboot loop or asks for the PIN code because it says its been rebooted while its not. I had to apply factory resetting 3 times already which cleans all software to factory resetting. This is because it was the only solution to get my phone working again. Soft rebooting or cache cleaning didn’t work. I only use a few apps that are widely used, because of my fear of a corrupt software in one of the apps. Sometimes my phone works fine for a week or so and then for no reason it falls back in the rebooting loop. I wonder if it could be a hardware problem, but the strange thing is that the phone works normally for a week and then suddenly falls back in the reboot loop. One time this occured while warching a video, but also it occured 2 times while I was not using the phone. I hope you can have some support on this issue. Thank you very much.

Solution: For this type of issue, you need to narrow down the possible factors. There’s no direct way to identify the reason for your problem by simply telling us the behavior of your device.

Check for bad third party apps

Bad app can be one of the reasons for this problem so the next best thing to do is to restart your phone to safe mode. With your phone in safe mode, all third party apps, those that you added, will be suspended. If your device works normally and won’t reboot in safe mode, our suspicion must be correct.

To boot your S9 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone for at least 48 hours to notice any difference. Do not restart the phone during this period.

Remember, safe mode is just a utility tool but it won’t identify the problematic app. If your S9 works fine on safe mode only, you can bet there’s a bad third party app behind it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and do the process of elimination.

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Alternatively, you can also do the opposite by wiping the phone again (factory reset), and checking what happens after installing an individual app. Make sure to set aside long enough time to observe the phone after adding one particular app.

Stick to official apps only

Another way to keep bad apps from causing issues is to be stringent when it comes to your choices. If you are adventurous when it comes to apps and does not screen what stuff you add to your device, it’s only a matter of time before you’ll encounter problems. Apps, like Android, can sometimes be poorly coded. If you happen to add an inefficiently coded app, it may be trying to interfere with the operating system at all times causing the system to crash. Apps in your phone are your responsibility so there’s really no one else to blame but you if you encounter problems from one of them. Make sure that you check reviews by other users so you’ll know if there are other people experiencing problems.

Avoid installing apps from unknown or untrusted source. If you are fond of getting apps outside the Play Store, make sure that it’s compatible with your operating system.

Return software to stock

If your S9 is rooted, running a custom ROM or any unofficial software, try to restore everything back to stock (official Samsung software). Once you’ve done that, let your phone run for at least a day and see how it works. If the random reboot issue won’t occur, the software you’re using must be incompatible or buggy.

To minimize problems, try to use official software only. Custom ROMs are less stable compared to official ones.

Hardware malfunction

Your Galaxy S9 is a sophisticated gadget which requires good working software and hardware. In your case, the problem is most probably being caused by a software or app or something that you add later on after a factory reset. To help yourself narrow down the causes, be mindful of what you do with your phone after a factory reset. For instance, if the phone starts to reboot only after a particular app is back in the system, that may be the reason for the problem. Undo your recent change and see what happens.

If all the software tweaks above won’t help though, you can assume that the problem may not be fixable at your level. In this case, you want to get help from Samsung. It’s for them to decide whether or not they’ll repair or replace it.

Problem #2: What to do if your Galaxy S9 stopped charging after it got wet

I spilled a cup of liquid on the dining table. The phone was plugged up to the wall charger; SOME water went on the bottom of the phone where the wall charger connected. I dried off the phone and it worked o.k. I also dried off the cord connection to the phone and thought everything was alright. The next morning the phone would not charge. So I left it another day. Then the phone read “charging” and it did so. But the next time I tried to charge, the battery with the lightning bolt came up, then changed to the yellow triangle with an exclamation mark. I have since tried charging it a couple times, but it either does NOT show the charging icon, OR (once or twice,) the yellow triangle and exclamation mark came on for a few seconds then went off.

Solution: The Galaxy S9 has water-resistance protection and will automatically stop charging if it detects water or moisture in the charging port area. A moisture detected warning or error will also warn you in such a case. What you have to do is to dry the charging port thoroughly and leave the phone for a few hours. Once you’ve done that, charge it again.

If the phone still refuses to charge at this juncture, you should consider using a different set of charging accessories. If possible, use an official Samsung charging cable and adapter for the S9. Try to borrow one from a friend or from your local Samsung store.

If your phone still refuses to charge, wipe its software and return everything back to stock by doing a factory reset. Here’s how:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If nothing changes following a factory reset, the problem must be hardware-related. There may be an issue with the charging port or it may be damaged. You should contact Samsung so they can set up a repair appointment for you.

If you don’t want to send the phone to Samsung right away, you can try using its wireless capability in the meantime. Wireless charging is slower than regular cable charging so do it sparingly.

Problem #3: Galaxy S9 keeps getting ad popups after an update

After the following update, my camera and messaging apps were corrupted and I had to reinstall. After rebooting and restarting, I find that I am bombarded with ads. When opening my phone I must delete 4 or 5 ads just to get to my homepage. Ads are popping up at any time regardless of where I’m at throwing me out of text conversations and off Facebook back to my homepage. I have never experienced this issue before and don’t know what’s causing it or how to fix it. Not sure I can remove the update. Update: G965USQS3ARG8 Applied August 23, 2018 10:06 am.

Solution: Android updates don’t bring ad pop ups. The most likely reason is a bad app that you installed. Wipe your phone with factory reset (refer to steps above) and then make sure that you screen what apps to add back. Avoid re-introducing apps you don’t recognize or those from suspect publishers. Keep in mind that app building is a expensive. If not a lot of people install apps, or if a product does not make enough money, its developer may opt to use less legit means, like hijacking a device and forcing it to display ads all the time. The more ads are shown, the more revenue it is for the developer.

Some malicious apps may appear legit initially but will hen change to something sinister later on. Some may allow a hacker to harvest personal information or lets other apps to be installed in the system without your permission. Such apps will then take over the system and bombard it with ads. Some of these malicious apps may come in the form of games, personalization apps, or anything under the sun.

Antivirus app

While some free antivirus apps may warn you and prevent some forms of malicious apps and codes, there’s only so much that they can do. You have to be vigilant and not rely on automated systems to protect you and your personal information. Only add apps from trusted sources. Do not install apps unless you absolutely need them.

If the problem continues after you’ve successfully factory reset the device, that means you are not careful enough with your apps. Do another system wipe and this time, be very selective with your apps. We can’t emphasize this enough but you are your phone’s first line of defense. Blame yourself if the issue returns.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 update issue: receiving constant sound notifications after an update

Welcome to today’s troubleshooting article! This post will answer some common #GalaxyS9 issues. These are some of the problems that keep popping out in the past few days so we’ve decided to publish them.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy S9 won’t charge issue: won’t charge or turn on

Hi DG. So my issue thus far is that my wife has had an S9 for the past 3 months and it has been looked after, i.e., protective coverings etc , but all of a sudden after being on charge over night, my wife went to work on the night shift, and her phone would not charge. Upon her coming home she swapped charge cables and charger units, and this still has not charged the phone. So the phone as i speak is now on charge, and would have been for a number of hours now. I have read some of the trouble points on here, and upon me going home this evening, will apply these and try, ie , hard reboot, checking connections etc. I would like to ask that if none of the points you have covered previous work, would this be a hardware issue????

If a hard reboot is the option, with phone not charging /dead, will the phone have any type of aux power to hard reboot. and if not, how would i reboot, without any power. Appreciate that these are a few questions, but your prompt reply and advice would be wonderful, as i need to get her phone operational within the next 7 days, before our east asia travels. Just to note, i have ordered an wireless QI charger, in the hope that this may work Kindest regards.

Solution: The answer to your first question is most probably yes. There’s basically nothing much that you can do if the phone refuses to power on. One of the aims why we recommend rebooting the device to other modes is to check if:

  • there’s a bug that prevents Android from booting normally, and
  • If the problem lies on the screen assembly

For the second question, the answer is no. The only way to reboot an unresponsive device is by doing a set of hardware button combinations. You can’t hook the device to a second device and jump start the system, if that’s what you mean. If the phone has totally lost power due to, say, a bad battery or other malfunction, the only thing that you can do is to send it in. Samsung will have to check the hardware and see if it can be repaired.

Since you’ve already tried using another set of charging accessories, the only remaining troubleshooting steps that you can try  are the following below.

Force reboot

This should be the first troubleshooting step in this case. The phone may have become unresponsive for some reason. Force reboot simulates the effect of physically disconnecting the battery from the system. It clears the RAM and refreshes the system in general. If an unknown bug is the one preventing the phone from booting up normally, this may help.

To force reboot your S9:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Inspect the charging port

In some cases, checking the charging port may fix the problem if there’s debris or object that blocks the charging cable. Try to use a magnifying tool to check. If there’s visible damage like a bent pin inside, that may be the reason why the phone no longer charges (but wireless charging should still work though). If the port is dirty or if there’s pocket lint or foreign object inside, dislodge it using a can of compressed air. Avoid sticking anything inside to prevent damaging the system.

Check for screen issue

If the phone still shows LED light when charging, making sound notifications, or vibrates, those are indications that the system is not totally dead, but the screen may be. It may also be caused by an operating system bug. Try booting the device to Recovery Mode or Download Mode to see if an Android bug is to blame. Recovery Mode and Download Mode are separate software environment and should run independent of Android, meaning they should work even if Android is problematic.

If you are able to boot the device to either of these modes (and the screen works), then that means a software bug is to blame. You may be able to fix the problem by doing a master reset or flashing stock firmware.

How to boot a Galaxy S9 to Recovery Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

How to boot a Galaxy S9 to Downlod Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. You’ll know if you’re on Download Mode when you see a screen that says “Downloading….”

Try charging using a computer

In some rare cases, charging an unresponsive device using a computer helped restore the system. If you haven’t tried it yet, make sure that you hook the device to your computer using a known working USB cable and see what happens.

Charge the device wirelessly

This troubleshooting step is recommended if you suspect that the problem lies on the charging port. Your phone’s wireless capability should not be affected by a defect in the charging port. Be sure to leave the phone charged wirelessly for at least an hour before you attempt to power it back on.

Hardware issue

If any of the things we suggest above won’t work, or if the phone refuses to charge wirelessly at all (be sure you’re using the official Samsung wireless charger for the S9 as third party chargers may not be compatible), you can assume that the issue is not fixable on your level. At this point, you should consult Samsung so they can either repair or replace the phone.

Problem #2: Galaxy S9 won’t install system update

Anytime I want to update my Samsung S9, I always receive this message ” the operating system on your device has been modified in an unauthorized way. Try downloading software update using smart switch on your computer.” Likewise when I check using the root checker, the system is saying is not rooted proper. I didn’t root the phone because I use another which says phone not rooted. Now am confused.

Also, I feel sometime the upper back side get hotter and once I notice that I go clear the caches and the heat slows.

Also what I notice is that it has slow charging . So what should I do.

Solution: The error on the phone may be a false alarm, or an indication that the security of the device had been compromised. If you tried to root the device before, or installed custom ROM in the past, any of these procedures may have tripped Knox causing the error you’re getting right now. Try wiping the device with factory reset first and see if there’s any change. Here’s how to do that:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If you’ve already factory reset the phone before you contacted us, or if nothing works after doing it, try flashing stock firmware to the device.

Problem #3: How to fix Galaxy S9 update issues: receiving constant sound notifications after an update

Hello! I have a Samsung Galaxy S9. It recently updated and I was receiving constant sound notifications without any idea where they were coming from. I was able to stop that by going through all my apps and turning off notifications and then through the Accessibility option in my Settings. Pain in the neck. I only want to receive a sound notification for my Messages, Phone and Visual Voicemail apps. Now I’m finding that while I receive a sound notification for a new text message, it no longer shows the number of unread texts in the upper right corner of the message icon on my home screen. I have to tap on the Messages icon to see if there’s anything there. Which I was doing constantly before when it was making a sound for everything. Can you help? Thank you!

Solution: Try clearing your phone’s cache partition first to refresh the system cache. Updates can sometimes corrupt this type of cache and cause all sorts of troubles. To ensure that the system cache is in order, you want to clear the cache partition with these steps:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Delete BadgeProvider app data

Should nothing work after clearing the cache partition, this last one most likely will. BadgeProvider app is one of core Android apps that manages notifications. The update may have corrupted its data and may no longer be working properly. To fix it, you want to return the app to its default state. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 poor battery performance after an update [troubleshooting guide]

System updates may sometimes introduce bugs like fast battery drain to many Android devices. In this troubleshooting episode, we answer a commonly experienced battery drain issue together with a few other related cases. We hope you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy S9 poor battery performance after an update

Hi. I had an update on Monday from Samsung.  It’s a new device and the battery performance has been really good, never ran out during the day – I charge to 80% then let it drop to 40% and that was more or less all day. Now, the battery is running out in about 12 hours. I went to charge it last night and it stopped at 56% and has now run out. Incidentally, when I turn the phone on, there’s a message at the bottom of the screen ‘USB Connector attached’ which disappears after a few seconds. Not sure it it’s related, if it’s chucking power at the USB connector for some reason. I’ve cleared the cache and I’m now going to cycle the battery to see if that fixes it (it used to work on my s6 … let it go to 0% and turn off, then turn on again, let it go to 0% and turn off … repeat until it turns off as soon as it turns on. Then charge to 100%, turn off, charge up to 100% again until it’s 100% when I turn it on. That recalibrated the s6 battery. I’ll let you know if it works. Cheers.

Solution: Recalibration of the battery may work if Android has simply lost accurate track of battery levels. If it’s a totally different reason, it may not change anything at all.

Install app updates

Aside from battery recalibration, make sure that you also keep your apps up-to-date. Power-related bugs and battery drain issue are sometimes caused by incompatible app. Since there’s no way to way whether all of your apps are optimized to work with the current Android version on your phone, the most that you can do about it is to minimize the chance of bugs from developing by keeping apps updated. Here’s how to do that:

  1. Open Play Store app.
  2. Tap More settings at the upper left (three-line icon).
  3. At the very top where you see the photo for the selected Google account, tap on the profile photo of the account you want to use.
  4. Once you’ve selected the profile you want, select My apps & games and update your apps.

If you set Google Play Store app to automatically download and install app updates, then you don’t have to worry about doing this step.

We assume you only get apps from the Play Store but if you are more adventurous and get some from third party sources (outside the Play Store), it’s your responsibility to keep those updated. Contact their developers if you don’t know how to update those apps.

Check Battery Usage

Battery drain issue may be a product of one or more apps constantly running actively or in the background. To know what apps or Android service is consuming huge amount of battery power all the time, go under Settings and check Battery Usage. Here’s how to do that:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Battery.
  4. Tap Battery usage.
  5. Check the list of apps that shows constantly on top under Recent Battery Usage section.

If you can’t help but use the screen in high brightness level, Screen should be on top of the list. Android System is also expected to be on top 5 in this list. Use better judgement in managing your apps and Android services to minimize battery drain. Battery Usage is designed to give you an accurate breakdown of items that eat up battery in a certain time frame.

Reset All Settings

Some users were able to fix power problems in the past by simply resetting their device’s settings after an update. If you haven’t tried this before, here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

Ultimately, you should try a factory reset on your phone if battery continues to perform poorly. Many Galaxy S8 users fixed the issue by doing this step. Google constantly strives to make Android as efficient as possible but sometimes, upgrades may change operating system configurations that cause the system to work poorly. By resetting your S8, you are effectively forcing the software to revert to its more efficient set up.

To factory reset your S8:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Galaxy S9 won’t charge or turn on

My problem is similar to the other issues posted here.  All the solution I’ve found requires me to reboot the phone or turn it on while holding volume button and power button.  Problem with this solution is I can’t charge it to even boot it up. No water or physical damage. Already tried to wipe the charging port clean.  I also tried using a wireless charger with no luck. Before it completely died I did charge it thru laptop and wall port and it stayed the same or slowly still lost charge until it was at 0%.  Please help me.

Solution: Have you tried using another known working S9 charging cable and adapter? If yes, then you can assume your s9 has a hardware malfunction. Among the common culprits for Samsung devices failing to charge or power back on includes one of the following:

  • broken charging port
  • damaged battery
  • fried Power Management IC
  • or unknown general motherboard failure

Make sure to let Samsung handle the repair for you. If possible, demand for a replacement unit instead of repair so you’ll not wait longer.

Problem #3: How to fix Galaxy S9 with a broken, discolored screen

My s9 lcd screen just got replaced and a week and a half later my phone powered off and turned on again but the screen looks yellow. but when i go past dark images the color looks spreaded out out of the place it should be and when i lower the brightness the whole screen turns dark yellow. i tried the to us burnin fixes and restarting none of it work and i tried applying pressure on screen but it didn’t affect the color. also none of the settings are changed to affect screen tone.

Solution: This is a clear hardware issue so the best resolution that you can do right now is to either return the phone to the shop or technician who replaced the screen, or let another professional repair it for you. We’re here to provide software solutions to Android issues. You won’t be able to obviously fix a bad screen with a software solution so try not to waste your time looking for one. You can’t fix a damaged screen by doing software tweaks.

Problem #4: Galaxy S9 keeps rebooting after updating Google Play Services

Hi. I tried to comment on an article you have about Samsung Galaxy S9 rebooting after firmware update.  I was unable to leave a comment because apparently I am behind a proxy. I know what app/firmware has caused the issue, I just don’t know what to do to fix it. I have started using my sons old phone and was having problems using some apps.  The phone currently has no carrier service, I use it for apps on wifi. I updated Google Play services because I could not update YouTube without updating it. As soon as I finally got Google Play Services updated the rebooting started. I tried removing updates from Google Play services but that cause even more problems, so I updated again. The phone is my sons, which I am temporarily using so a master reset is the last thing I want to do. Any ideas how to fix Google Place Services?? I just had it in safe mode and it still reboots. 

Solution: Try deleting the cache and data of Google Play Services to see if that will work. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

If your phone continues to reboot after that, you have no other option but to factory reset it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to troubleshoot Galaxy S9 that has become unresponsive and won’t charge

Today’s topic is definitely one of the most common issues on any smartphone. It can occur on cheap or high end phones and Samsung’s #GalaxyS9 is not an exception. In fact, a lot of S9 users are actually contacting us for help because their device had become unresponsive, won’t turn on, or has stopped charging for good. If you encounter this issue on your S9, then this post should help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to troubleshoot Galaxy S9 that has become unresponsive and won’t charge

Brand new Samsung S9 galaxy 1 month old. Phone ran down & switched off automatically as it should. Last time it did this it would not charge up with the proper factory charger. Did the reboot thing several times and finally got it to start charging again. 2 days later ran out of battery and switched off. Now cannot get it to charge no matter how many times I try the reboot with volume down & power button even with charger connected. Any answers?

Solution: Common reasons for this issue includes:

  • a bad app
  • unknown software bug
  • broken charging accessories
  • damaged charging port
  • dead battery
  • general hardware motherboard malfunction

To know if the problem can be fixed on your level, these are the things that you can try.

Force reboot

If your Galaxy S9 shows signs that it’s charging (LED light still flashes, phone vibrates or makes a sound), you may still be able to get it to work again by doing a forced reboot. To do this, just press and hold the Power and Volume Down keys together for 10 seconds and wait until it reboots. After the procedure, observe the device if it still reboots. If so, move on to the next step.

Verify if phone has screen issue

Some users may mistakenly identify a bad screen issue for No Power issue. The latter means the phone no longer charges, has become completely unresponsive, and not showing any signs that it still powers on (such as LED light when charging or receiving notifications, no sounds, no longer vibrates). If your phone has a bad screen assembly, your S9 should still show any of the signs though the screen itself would remain black. In this case, the best thing that you can do is to have the phone repaired. Make sure to send the device to Samsung so a qualified technician can fix it.

Use another set of charging cable and adapter

One of the common reasons why smartphones fail to turn back on can be bad charging accessories. Make sure that your device charges normally using known working cable and adapter. If you don’t have another set  at the ready, you can borrow one from a friend or go to a Samsung store to try one. Basically, your aim would be to know whether or not the current charging accessories you have are working, which empty the battery totally.

Check the charging port

This one does not mean fixing the charging port (you won’t be unless you risk opening the phone up and doing the actual repair yourself). By checking the charging port, we mean that you simply see if there are obvious signs that it may have stopped working properly due to presence of dirt or lint. By using a magnifying tool, you can inspect in a limited manner if there’s something amiss inside such a bent or damaged connector. This is often the main reason why a phone fails to charge, or charges erratically. If you see that the port is dirty or has some dirt in it, try cleaning it using a can of compressed air. Avoid sticking anything inside to prevent damaging a connector or compromising water resistance. If there’s a bent pin or connector, do not fix it on your own. Instead, you want Samsung to do it for you via their repair program. Make sure to contact them on what you need to do exactly.

Boot to safe mode

If the phone is not totally unresponsive and shows LED lights when charging or makes sounds during a restart, there’s a chance that a third party app may be interfering with Android. To see if that’s the case, try to boot it to safe mode. Here’s how to do that:

  1. Be sure to turn the device off. You won’t be able to boot it to safe mode if it’s on. If you can’t turn it off the usual way, let the battery drain to 0% first.
  2. Once you’re certain that the phone has been powered off, charge it for at least 30 minutes before doing the rest of the steps below.
  3. Press and hold the Power key past the model name screen.
  4. When “SAMSUNG” appears on the screen, release the Power key.
  5. Immediately after releasing the Power key, press and hold the Volume down key.
  6. Continue to hold the Volume down key until the device finishes restarting.
  7. Safe mode will display in the bottom left corner of the screen.
  8. Release the Volume down key when you see Safe Mode.

If your phone boots to safe mode successfully, it means that you have a third party app issue. One of the apps you added is probably blocking the screen or preventing it from working normally for a reason. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Boot to other modes

In case the issue lies on the operating system itself, you can try to boot the device to other boot modes to check. There are two other modes that can help you. One is called Recovery Mode and the other is Odin or Download Mode. These modes are independent of Android, which means that you should be able load them even if Android has become problematic or corrupted. They don’t depend on Android working normally in order to load. So, if you are able to boot your phone to Recovery or Odin Mode but not on normal mode, you can bet there’s an Android operating system issue causing the trouble.

Before attempting to restart your phone to any of these two modes, it must be powered off first, just like in safe mode.

To boot your S9 to Recovery Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

In Recovery Mode, you can wipe the cache partition and factory reset the device. If your phone boots to Recovery, be sure to do these potential solutions.

To boot your S9 to Odin/Download Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Odin Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Odin Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. Wait for a few moments for Download Mode to come up. If nothing shows or if your phone remains unresponsive, it’s probably unable to load this mode.

In Odin mode, you can restore the firmware to its stock version. If your S9 boots to Download  or Odin Mode only, then you can either send it in to Samsung to be repaired, or you can attempt to flash the firmware yourself. Flashing is risky and can potentially brick your device. Be sure to do enough research so you’ll know the things that might go wrong and avoid them.

Get professional help from Samsung

In majority of cases similar to yours, repair is almost always the answer. If the suggestions above won’t help, visit your local Samsung store or Service Center so someone who does phone repair for a living can help you.

Problem #2: Galaxy S9 screen becomes unresponsive when passcode is entered

Had the latest update installed and now the screen is unresponsive when I try to swipe to unlock. i am able to reboot in regular and safe mode, and the home screen appears, however when i swipe to put in my passcode the screen goes blank. i can swipe to access the camera and sound settings, anything that does not require log in. tried volume down, power and got a green warning screen ‘custom os can cause critical problems…’ . vol down to cancel and the phone will boot up. the phone is functioning bc i can see the preview messages and hear the notification sounds, but wont respond for login swipe on or get to the shut down screen to fully turn the device off. this happens in safe mode as well.  can you help me with this? thanks.

Solution: The update may have messed the operating system configurations up. Try wiping the cache partition first and see what happens. Your phone uses a special cache called system cache to load apps quickly but sometimes, updates may corrupt it. To ensure that your phone has good system cache, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Should a cache partition wipe won’t change anything, do a factory reset to return all software information back to their defaults. Here’s how to do that:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy S9 won’t charge when the screen turns off [troubleshooting guide]

Hello and welcome to another #GalaxyS9 troubleshooting page. This post will try to answer 2 issues reported for this device over the last few days. For the first case, we don’t have enough information yet whether or not it’s pervasive so we’ll continue to monitor it. Our main topic though centers around what you can do when your S9 stops charging the moment the screen turns off. We’ve seen this issue occur in both Samsung and non-Samsung devices in the past so it’s probably affecting a number of users. We hope we are of help to them.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 turns off by itself when it’s inactive

Hello. I’ve had my S9 since release and this past week it has started to reboot/turn off by itself. I ran all of your sugested trouble shooting (safe mode, clear cache, factory reset) and the issue still persists. The part I find most strange is it will only happen when the phone is inactive. Never when I’m using it or even when I’m streaming music to my car, only when it is lock and mostly when it is in my pocket or turned face down. Stranger even, it was turned off for 12 hours over the weekend and I did not have the issue the whole next day until i fully charged it overnight. I woke up to it shut off. Have you heard of this issue before? Is this just something I need to contact Samsung to fix? I have an unlocked S9 purchased through Samsung and I have been using a Belkin charger. Thank you in advance. — Kevin

Solution: Hi Kevin. No, we haven’t heard of this issue before so we don’t have any idea how to best address it. Since all the usual software solutions that you can do have no effect whatsoever, this problem must be beyond your ability to fix. We are yet to hear the same or similar issue from other users so we it may be an isolated case. There may be a motherboard issue causing power management to behave erratically. Even Samsung will have a hard time knowing where the problem lies so you’ll most probably end up with a phone replacement if you’ll tap Samsung warranty on this one. We strongly recommend that you talk to Samsung about this though as they have the means to figure out whether or not this issue is isolated or not.

Problem #2: Galaxy S9 won’t charge when the screen turns off

Hi. I have a problem with my S9 charging. it will charge when the screen is on just fine, but the moment the screen switches off, I get the little animation to say that the phone is charging, and if I leave it on the lock screen it just stays on the same percent, with charging switching on and off. It’s gotten to the point where the phone will completely discharge itself and and I won’t be able to turn it on to start charging again. it’s a vicious cycle and I’m getting sick of it. I hope you can help me. — Liam.farrell.stpaulsnz

Solution: Hi Liam. Like all Android problems, yours might be caused by a software glitch, a bad app, or a hardware error. There’s a short list of things that you can try so kindly go over them below.

Recalibrate the battery and Operating System

Android may sometimes lose track of actual battery readings. This usually happens if your phone has been up for far too long (like a few months). The longer Android runs, the higher the chance that it may not be able to get accurate battery stats, which can then result to power issues or random reboots. To minimize this situation from developing, you want to ensure that you recalibrate the battery and OS from time to time. Here’s how to do that:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Perform a warm restart by holding the Power and Home buttons simultaneously until the startup logo appears.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Clear the cache partition

If nothing happens after the calibration, the next step for you is to wipe the cache partition. This is to ensure that the system cache is refreshed.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Observe your phone on Safe Mode

There’s a chance that a bad app may be to blame for your troubles so the next step is to run your S9 to Safe Mode. In this mode, only pre-installed apps will be permitted to run. So, if your phone works normally on safe mode but not when you boot it back to normal mode, that’s an obvious sign of a bad app problem.

To restart your S9 to safe mode:

  1. Turn off your S9. If you can’t turn it off normally, let the phone drain its battery until it turns itself off.
  2. With your S9 off, press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check for the problem by allowing your phone to work on this mode for a few hours.

To know which app is problematic:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 wifi is still problematic, repeat steps 1-4.

Factory reset

Finally, you want to wipe the phone and return all its software settings back to their defaults. This is accomplished by doing a factory reset. If you haven’t tried it yet, here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
  9. Let your Note5 run for an hour and check for the problem.

Remember, factory reset will erase all data on your phone so be sure to back them up ahead of time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy S9 won’t charge, only charges when on Ultra Power Saving Mode

If there’s a common issue all smartphones in the market share, it’s a power-related problem. There are thousands of smartphones experiencing power, battery, or boot problems every day and even top-of-the-line Samsung #GalaxyS9 devices are not exempt. Today’s post covers one form of power issue and it involves charging. We also would like to educate those that might be reading this post on what to do if your S9 no longer turns back on.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 won’t charge, only charges when on Ultra Power Saving Mode

My phone went from one charge to another not working. it only charges when it is in ultra power saving mode, and it charges slowly. i waited 7hours for it to charge. I have already tried different cables and wall boxes, already tried rebooting it (not factory reset), already tried restarting it. I have blown into the port with my mouth already to clear debris and dust. still nothing. I dropped my phone in water over 4 months ago and it had worked perfectly fine. like i said int the morning it was charging fine, then by the afternoon night time it was no longer charging unless its its ultra power saving mode. i have turned the phone completely off and plugged it into the charger there is no screen light up but the phone vibrates every 2 seconds. Im not sure what to do anymore.  Im not sure of the verizon number or such so i pressed oreo for this feedback. — Rugster07

Solution: Hi Rugster07. Android problems are categorized into two — software issues and hardware issues. Knowing what type of problem your have or where it’s coming from is key to fixing it. When it comes to an issue like the one you’re experiencing, there’s a fair chance that it may be caused by a software bug so you’ll have to do the complete software troubleshooting package. Below are the software troubleshooting steps that you need to do in this situation:

  • forced restart
  • cache partition wipe
  • observing your phone on Safe mode while charging
  • reset of all settings
  • factory reset

Boot your S9 to safe mode

If you haven’t yet, we suggest that you try charging your phone when it’s on safe mode. In this mode, all third party apps are not running so if your phone charges fine, it’s an indication that you have a bad app problem. While in this mode, make sure to check that fast charging feature is on by going under Settings > Device maintenance > Battery > More settings (three-dot icon at the upper right) > Advanced settings > Fast cable charging.

Once you’ve turned on fast cable charging, boot your S9 to safe mode and check if it charges fast as it should.To boot your device to safe mode:

  1. With your S9 off, press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

To know which app is causing a problem, follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 still refuses to charge normally, repeat steps 1-4.

Resetting all settings

This is one of the least known software solutions that many people don’t do when faced with problems. It’s basically like factory reset without the need to drastically the software landscape. With all software settings back to their defaults, any configuration issue on the software side may be fixed by doing this simple solution. Here’s how to do it:

  1. Open Settings app.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button to confirm.

If that won’t fix the problem either, you need to factory reset your device. We know for a fact that an S9’s factory state software won’t have a random restart issue so if the problem remains after wiping your phone, that only means one thing — hardware malfunction.

To factory reset your S9:

  1. Make a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

While the solutions above will most likely address any possible software issue, there are also other basic things that you need to do such as

  • Check the charging port for physical damage or water damage.
  • Use another charging cable and adapter.
  • Use another outlet
  • Charge the phone when it’s off

Get professional Samsung support

If your phone does not charge still after you’ve done all our suggestions, the problem is most likely beyond your ability to fix. Make sure to let Samsung know about the issue so they can repair or replace your device.

Possible workaround

If you decide not to send your phone right away to Samsung, you can try to see if wireless charging can work for you temporarily. It’s not as fast as cable charging but if the issue is, say, isolated to the charging port, your phone should still be able to charge albeit slowly. Make sure to take advantage of fast wireless cable charging feature under Settings > Device maintenance > Battery > More settings (three-dot icon at the upper right) > Advanced settings.

Problem #2: Galaxy S9 turns itself off when battery is low, won’t turn on

It has been turning itself off when it gets to anything below 40% battery. Sometimes it simply turns off and turns back on itself, most times it keeps turning on and off over and over until I press the power down button and the volume down button together and power down from the reboot menu. I then have to put my phone on charge and i can then turn it on after a few minutes. Today however it is not charging or turning back on… Please help. — Nidadean

Solution: Hi Nidadean. Your first task in troubleshooting your problem is to know if you can still turn the phone back on your level. If you can’t, then that means you’ll most probably end up bringing your phone to a Samsung Service Center.

To check if there’s something that you can do, you need to do all these things:

  • charge the phone for at least an hour before attempting to power it back on
  • check if the charging port is dirty, or if there’s a chance that a debris may be blocking the charging accessory
  • use another set of charging cable and adapter
  • charge the phone using another power outlet
  • check for water damage (your S9 won’t charge if charging port is wet)

If you’ve already done all of these things prior to contacting us, that means you have a bad hardware issue. Call Samsung for help.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy S9 keeps restarting and showing moisture detected warning [troubleshooting guide]

Today’s post handles three common issues that a lot of users encounter. Of special importance for us today is the case about a #GalaxyS9 that has a persistent random restarting and moisture detected issues. Together with two other related issues, we provide you the necessary steps that you can follow to tackle them head on. We hope that this short guide will help you address similar issues on your own Galaxy S9.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 keeps restarting and showing moisture detected warning

Dear sir/madam. I am using Samsung Galaxy S9. My phone was working until few days back. My device is having a restart problem . My phone automatically restarts and shows the moisture warning message after it turns on. I cleaned the charging port, let it dry. it didn’t work. I was still having the same problem. I even reset the device thinking it was due to some application or any software that’s causing it. The problem was gone for 2 days but i still had the same restart problem. I removed my SD card, SIM card but neither of the tricks worked. i couldn’t find exact problem and solve it. PLEASE suggest me what the problem may be and what i should do. Thankyou! — Bikal Shrestha

Solution: Hi Bikal. Hardware problems tend to show symptoms consistently even after a factory reset so we don’t think the main reason for your issue is bad hardware. The most likely problem is either apps or content that you add to your device. We don’t know what apps you install but if the problem was gone for 2 days right after a factory reset, then you can rule out the possibility of hardware malfunction. Instead, try to focus on a possible bad app scenario or even a malware situation. Malware is one of the common reasons why problems persists even after a factory reset. That’s because users tend to re-install the same set of apps after a factory reset mistakenly thinking that the issue should not return. Malware in Android devices are usually spread via apps so if one of the apps you re-installed is a bad one, there’s no amount of factory reset that you can do to fix it. As long as you keep on reinstalling the same set of apps after a factory reset, the issue will return again and again.

The best thing that you can do right now is to run your S9 to safe mode and observe it. In this mode, all third party apps and services will be blocked, including the app that had infected your device. If your S9 works normally on safe mode and stops restarting on its own, that’s a clear sign of a bad app issue. Make sure to let your S9 run in safe mode long enough to allow you to notice if the problem occurs or not. We say you let it be on safe mode for at least 48 hours. You will still be able to use the internet on your pre-installed web browser, send and receive texts, and make and receive voice calls. If the problems you mention here won’t happen during the observation of 2 days, that’s an obvious indication of a bad app problem.

To boot your device to safe mode:

  1. Turn off your S9.
  2. With your S9 off press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If your S9 turns on to safe mode but not on normal mode, that’s a clear sign that one of your apps is indeed problematic. To know which app is causing a problem, follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 still refuses to power back on, repeat steps 1-4.

Problem #2:  Galaxy S9 randomly restarts for short durations of time

Hello. My Galaxy S9 that I purchased just over a week ago keeps turning off randomly for short durations of time. I have to manually turn it back on and when following your websites’ instructions and turning it on in safe mode, it is still turning off intermittently. I just switched from iPhone to this and feel pretty upset that I might have to deal with Samsung’s notoriously bad customer service department. Is there anything I can do short of a factory reset? I would prefer to not lose all of my settings and information I’ve been working for this past week to gain. Thanks for your time. — Walker Walker

Solution: Hi Walker. Any smartphone that restarts on its own may have a software or hardware problem. The restart symptom is just a sign that something’s wrong with it. In your case, you’ll have to do more troubleshooting steps than just boot the device to safe mode. If the issue is present even when it’s on safe mode, that doesn’t mean it can’t be a software issue. Nor does it necessarily mean that it’s a hardware issue either.

If you don’t want to do a factory reset right away, try to remember what you did differently before the issue started. Did you install a new app? Was there an app or system update that you downloaded? Did you drop the device? Was it water damaged? These are just some of the relevant questions that may cause a problem like this. If the previous action that you did immediately can be undone, make sure to do so. For example, if you recently rooted the device, try to unroot it and see how it works afterwards.

If you can’t figure out what may be the cause of the problem, try to see if resetting all its settings will help. It simulates similar effect to a factory reset without actually going through the hassle of clearing your personal data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button to confirm.

If that won’t fix the problem either, you need to factory reset your device. We know for a fact that an S9’s factory state software won’t have a random restart issue so if the problem remains after wiping your phone, that only means one thing — hardware malfunction.

To factory reset your S9:

  1. If still possible, make a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Remember, factory reset is the final step in software troubleshooting. If your S9 continues to restart on its own, contact Samsung for repair or phone replacement.

Problem #3: Verizon Galaxy S9 stopped charging even after a factory reset

Like others who have written to you my Galaxy S9 suddenly stopped accepting a charge, even from the factory charger. After trying different cords, chargers and cleaning the contacts, I contacted Verizon.  They suggested a factory reset which I did. The problem persisted through the reset. The phone works fine but it wont take a charge. One Verizon tech support person let slip that this seems to be happening since Verizon’s last update!  So Verizon’s update has bricked my phone! Outrageous! Any ideas what to do other than buy a new phone? Thanks. — Resource3

Solution: Hi Resource3. We don’t work for Verizon and we don’t specifically keep track of Verizon devices having problems like the one you’re experiencing so we can’t say whether the representative who told you the issue started an update was saying the truth or not. What was said is not far-fetched though and there’s a possibility that it can happen. Apple did confirm a few months back that they intentionally slowed their older iPhones in order to prevent them from taxing old batteries and causing problems. A similar tactic can be used by Samsung or any carrier as well but we can’t categorically say if Verizon is doing it.

The interesting thing here though is that it won’t make sense at all since you have a Galaxy S9 and it’s pretty much new. There’s even no new replacement for it from Samsung so it’s not sensible for Verizon to intentionally rig their updates to cause the S9 to slow down or become problematic. That means your theory that Verizon may be forcing you to get a replacement may be a bit out of the question.

The thing is, we don’t think this is a software issue at all. If factory reset did not do anything, then there must be a hardware issue causing the trouble. It may be the charging port, battery, power management IC, or some general issue with the board. To know where the real issue lies, you need to let a professional examine the phone. We can’t tell you what it is by simply reading what you’re telling us. We suggest that you send the phone to Samsung Service Center so they can run some tests on it. If necessary, they will replace the phone for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solved Samsung Galaxy S9+ Won’t Charge

The #Samsung #Galaxy #S9+ is one of the two latest flagship Android smartphones released just this year. This model is the larger of the two having a 6.2 inch Super AMOLED display. This model also has a larger 6GB RAM, a bigger 3,500 mAh battery, and sports two 12MP rear cameras. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ won’t charge issue and other related problems.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S9+ Won’t Charge

Problem: hi i have an S9+. some days ago it was dropped from hand in floor. then suddenly my phone switched off and blackout. then i opened the phone and i found that it’s battery connectors has broken . then i connect usb charger to my phone and it shows the charging sign. but it didn’t open completely with only the charger. then i went to market for new battery . there i take a new battery .when i connect them with my phone my phone starts. but after 1 sec of starting it get shut down again . so what can i do ?and what’s the problem you think?

Solution: Try connecting the phone to its charger then let it charge for 20 minutes. With the phone still connected to the charger try turning on the phone. In case the issue persists then there might be another hardware component that got damaged during the drop. The best thing to do right now is to bring the phone to a service center and have it checked.

S9+ Won’t Power On

Problem: Hello, I have a S9+. It is not switching on.

– When pushing the power button, it stays off.

– When pushing the “power”, the “Home” and the “Sound down” buttons at once, the Download menu shows up.:

       – If I select “restart”, it makes the Galaxy starting and then it turns off after 2 seconds

       – If I select “Download”, the phone freezes on the download menu forever

– When I plug the Galaxy to the power supply via USB, nothing happens (not even the power animation)

I suspect a hardware issue and ready to replace the defective hardware components. However, I wonder if the problem is due to the power board, the motherboard or maybe even a gripped power button. Any advice is welcome.

Solution: What you should do right now is to clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed. Once this is done you should charge the phone for at least 20 minutes using its wall charger. If the phone does not charge then try using a different charging cord and wall charger. It’s also best to check if the phone can charge from a computer USB port. As soon as the phone has enough charge try turning on the phone by pressing and holding the power and volume down buttons simultaneously for at least 10 seconds.

In case the phone still does not turn on then try accessing the recovery mode then from here do a factory reset. Take note that this will erase you phone data.

If the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked.

S9+ Will Not Charge

Problem: My Samsung S9+ won’t charge – it previously overheated the night before and turned itself off – which I did think was unusual as this has never happened before – I haven’t had any issues for the entire day, and then I plugged it in to charge earlier and it was fine – I disconnected it before it fully charged. I tried plugging it in again and it wouldn’t charge? I tried resetting it in safe mode, checked my charger and none of these work

Solution: The first thing that you should do in this particular case is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Next, you should try charging the phone for at least 20 minutes using its wall charger. In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.

If the phone still does not charge then you should bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.