Archives for

S9 wireless charging won’t work

Galaxy S9 wireless charging bug, “charging paused” error keeps showing up [troubleshooting guide]

Today’s article will address a common wireless charging bug that many #GalaxyS9 users have encountered recently. There’s been a growing number of S9 owners contacting us and posting in other online forums about this issue so we feel it necessary to deal with it. Basically, they’re saying that their S9 device sometimes fail to charge wirelessly even though the same exact setup had worked before. Unfortunately, there’s still no official word from Samsung regarding this issue so we can’t provide you with official suggestions from them. We hope that our suggestions below will work in your favor in dealing with this issue.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

First solution: Force reboot

Wireless charging bug on the Galaxy S9 is a new and not everyone agrees on the cause. At this time, Samsung has not officially released a statement if this is an issue with the S9 itself, or if it’s something. This means users may have to find their own solutions in the meantime.

One of the solutions that should be tried first is by rebooting the system. System bugs are sometimes reliant on the current session that operating system is in so by disrupting Android, bugs may also be eliminated. In your case, we recommend that you try a force reboot in order to simulate a “battery pull.” In older devices, the battery can literally be pulled out to force the system to restart but since your S9 does not have a removable battery pack, you have to do its virtual opposite. Here’s how to do it:

  1. Press and hold the volume down button and don’t release it.
  2. Then, press and hold the power key while holding down the volume button.
  3. Keep both keys held down for 10 seconds or more.

If the bug stays after doing the steps above, proceed to the next solution options.

Second solution: Rebuild the system cache

In order to load apps and other tasks efficiently, Android uses a system cache. This cache is basically a set of files and folders that are associated with the common activities you do on your device. Basically, it’s main function is cut loading time of apps and other tasks by keeping commonly used items like files, images, web links, etc in a special partition called partition. Instead of getting these items from their original locations somewhere in the internet, Android can instead access the cache partition and load the needed items, significantly making, say, browsing a lot faster. Over time, this cache gets convoluted or corrupted. If this occurs, problems or bugs may appear. To check if your wireless charging issue is due to a corrupted system cache, make sure that you clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.
  9. Check for the problem.

Third solution: Verify wireless charger and cable are working

One of the most obvious steps that you can do if you encounter wired or wireless charging issue is to ensure that the accessories themselves are not the problem. This means verifying if the wireless charging pad and cable that came with it are working. We know this is easier said than done since there’s no way to directly determine if the pad or cable are currently functional. If you have another known working charging pad and cable though, try using that one to see if there’s a difference. Otherwise, try using another S9 and charge using the current set of accessories you have.

Fourth solution: Reset all settings

It’s hard to determine whether or not the wireless charging bug you have is caused by the pad itself, or if it’s phone-related. One of the ways to help you eliminate the dilemma is by resetting all software settings to their defaults. Here’s how you do it:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button.
  6. Restart your S9 and check for the problem.

Fifth solution: Boot to safe mode

While we received no definite conclusion that there popular apps that affects wireless charging on the S9 at this time, the possibility cannot be totally eliminated. To check if this issue is being caused by an app, you must learn how to boot your S9 to safe mode. While in this mode, no third party will be allowed to run, so if your charges fine, you have yourself an app issue.

To restart your S9 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Let your phone run for several hours in this mode and check for the problem.

If the problem is absent on safe mode but returns on normal mode, you must uninstall third party apps. Start by removing apps that you recently installed. Be sure to always restart your phone back to normal mode after deleting an app to check for the problem. Keep doing this cycle until you identify the problem.

Sixth solution: Install updates

We can’t say for sure if this problem lies on the operating system or not but it’s always good to install updates if they become available. Some bugs can only be fixed by patching the operating system so hopefully, your particular issue can be fixed by a system update.

By default, your S9 should automatically download and install updates but if you changed it before, be sure to go under Settings > Software update to manually check for an update.

Seventh solution: Factory reset

A more drastic way to deal with a possible operating system issue is factory reset. As the name implies, all software settings will be returned to their defaults. This is an effective way to get rid of bugs that developed over time. If you haven’t tried it yet, be sure to do it at this point to see if the issue is directly related to the current disposition of your S9’s operating system or not.

To factory reset your S9:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

Final solution: Use another wireless charger

Should the issue return after you factory reset your device, it’s highly possible that the problem may lie on the charging pad you’re using. Some users who posted this issue online said that the problem went away after replacing their charging pad. We think this might have something to do with older charging pads designed to work with older Galaxy S8 devices. Some may lose sync while charging when used on the Galaxy S9. We know that replacing a working charging pad for a newer one due to intermittent charging bug on the S9 is not ideal but since we’ve already ruled out aspects on the device side, this is the only remaining option for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy S9 won’t charge using car wireless charger

Today’s troubleshooting episode answers another issue about a Galaxy S9 that won’t charge when using an in-vehicle wireless charger. If you have this special problem on your own S9 as well, check out the things that you can try below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 won’t charge using car wireless charger

I can not get my S9 to wirelessly charge in my 2016 Chevy Malibu. My car has the wireless charging station that is located in front of the armrest. I have checked the battery settings and removed the case from the phone. I have also reached out to the dealer but they are of no assistance. Thank you.

Solution: Knowing where the problem lies is important in fixing this problem. For this case, the issue may caused by an app or software bug, a faulty charger, or a hardware malfunction. Below are the troubleshooting steps that you need to do to solve this problem.

Check fast wireless charging is enabled

Your Galaxy S9 may actually be charging wirelessly but it’s so slow that it hardly make the battery level go up. Make sure that fast wireless charging is enabled before charging it again. This is what you need to do:

  1. Remove the phone from your wireless charger.
  2. Open Settings app.
  3. Tap Device maintenance.
  4. Tap Battery.
  5. Tap Advanced settings.
  6. Enable fast wireless charging option.

Forced restart

If fast wireless charging has been on all along even before you noticed the issue, the next good thing to do is to force restart the phone. This simulates the effect of disconnecting the battery, refreshing the system and clearing possible temporary bugs that prevents wireless charging from working.

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Remove protective case

Some protective cases may feature a magnet in them that can interfere with wireless charging. To check if you have a problem with your case, simply remove it. Then, wireless charge the phone again and see what happens.

If you’re not using any protective case on your phone, just skip this suggestion.

Move the phone to the middle of the pad when charging

Sometimes, placing the phone in the side of the pad may not be the optimum position. Try to place the phone in the middle and see if there’s a difference.

Ensure wireless charger is working or plugged in

We don’t know what type of wireless charger you have in your car but one basic thing that you must ensure is to check if it’s working. Is it properly plugged in? If you are using a built-in wireless charger and you can’t check the wire, bring your car to the dealership and let them check the wireless charger capability.

Install updates

On your phone, always keep it a point to install updates whenever they become available. Also, make sure that all apps are updated all the time to lessen the chances of bugs that cause problems.

Observe in safe mode

To check if a downloaded app is interfering with Android and causing wireless charging to not work properly, try to restart your S9 to safe mode. In this mode, all third party apps will be suspended. If your S9 charges wirelessly on safe mode only, you have an app problem.

To boot your S9 Plus to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Charge your phone and check for the problem.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Use original Samsung wireless charger

Your Galaxy S9 may not charge using other wireless chargers. If wireless charging did not work on your car’s wireless charger ever since, it’s properly not compatible with your S9. Keep in mind that not all wireless chargers work with Galaxy devices. Talk to your car manufacturer or dealer to check for compatibility information.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9and check for the problem.

Factory reset

Lastly, try to wipe your phone and return all software settings back to their defaults with a factory reset. This is an inevitable solution that you should do if all our suggestions above won’t help. To factory reset your S9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.