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S9 water damage

How to fix a wet Galaxy S9+ (phone has water damage) that won’t turn on

Today’s post addresses another common situation with many Galaxy S9+ devices: what to do when device is wet and won’t turn on. As usual, we include one case below to give you a context of our solutions.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to fix a wet Galaxy S9+ (phone has water damage) that won’t turn on

I put my phone Samsung Galaxy S9+ in a fish tank to take a video under water. The water level was hardly more than 2 feet. As soon as I put video recording was paused, thought it was responding to water as touch. I removed my phone the screen went off and came back after 10 seconds or so. So I started video recording again and put it under water. This time the screen went off and I removed it hoping the screen would turn on. But it wasn’t, though the flashlight was still on. I waited for a maybe 30secs or a minute, Then I pressed the power button trying to shut it off, it wasn’t responding. Then I tried to pressing Volume Down and Power Button together, this time flashlight turned off and it did not give any other response. After around 15 seconds the screen went on straight to Lock Screen and the screen was continously switching on and off. I knew something wasn’t right with the phone and tried turning it off normal way. I turned it off. After a while I could see water droplets on my front camera glass. Thats when I knew this phone wasn’t waterproof any more and water entered somehow. I kept for two days in rice. Then i removed it still water was seen on front camera. I tried turning it on. NO LUCK. I put it on charge hoping to see it respond, still no response. I am not sure what should I do. How do I solve this issue. In case I need it to take to service centre and As I have two year warranty,  and it is under warranty period is the water damage covered under it.

Solution: There are three things that you can do when dealing with water damage. Here’s what you need to do:

Step1: Dry the phone

On paper, the Galaxy S9+ has IP68 dust/water proof certification, which means that it should be fine up to 1.5m for 30 mins. It does not however, mention that you must not expose it to high pressure water like when you are swimming. Any movement in water can put pressure around the phone, which can then potentially compromise the integrity of the case. Samsung’s water-resistance protection is overrated and does not work all the time. It’s possible that your phone may no longer have the full water-resistance protection before you dunked it in your fish tank. This can happen due to a number of reasons but the most common one is when the device is dropped. Sometimes, the impact of the drop can break the phone’s case allowing water to enter later on.

If the only different thing you did was to submerge the device to water before noticing the current problem, water have entered the device. This is not good as this means the motherboard or some components may already be damaged. If that’s true and there’s already an on-going problem, it’s only a matter or time before the device fails completely, if it hasn’t yet at this time.

At this stage, the basic thing that you can do is to ensure that you dry the phone as best as possible. Being an end user, there’s only so much that you can do and this is one of them. If home remedy in drying your phone won’t fix the problem, you will need to get Samsung’s help.

Ideally, when home drying a phone, you should first dismantle the battery and disconnect components into parts. Doing so though will surely void the warranty so all you can do is to dry the entire phone and hope that moisture will be absorbed by rice or silica gel after a few days. As much as possible, consider using silica gel over rice as it’s more effective absorbing moisture. This is the reason why you find silica gel packets in your shoe box or bags. They’re also less messy than rice. You can get silica gel packets from your local craft shop. Once you have at least four packets of silica gel, put the phone inside a sealed plastic container and leave it there for at least 48 hours.

Step 2: Factory reset

If you are able to turn the phone back on after home drying it but the issue remains, consider doing a factory reset on it. This will help you check if there’s any software error that may have developed after the circuit was exposed to  moisture. This is meant to address possible app or software issues only so if nothing changes after doing it, you can bet there’s bad hardware in your device.

To factory reset your Galaxy S9+:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 3: Get Samsung’s help (Repair)

If your phone is still not working properly after a factory reset, or after drying it, repair may be necessary. As far as Samsung warranty is concerned, water damage is not covered by free repair so your 2-year warranty will probably be of no use. Still, we recommend that you talk to Samsung to get accurate information. It should be their technician who will determine if there’s indication of water damage in the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S9 screen won’t turn on after using phone in pool

Samsung’s “waterproof” of their top tier Galaxy devices like the Galaxy S9 is overrated. While IP68 rating may be  effective in preventing damage from occasional splashes or exposure to water and dust, many devices have failed after they’re submerged in a pool, sea or ocean. In this short troubleshooting article, we show you what you can do if you find your S9 screen not working after exposing the device to water.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 screen won’t turn on after using phone in pool

Hello! I have a Samsung S9 and have the screen cracked at the moment. It’s not a deep crack and I have a screen protector on it. Today I had the phone submerged into the pool water for a few seconds, I took it out and I dried it. It worked fine and I had no issues with it for about 3 to 4 hours. Then after I plugged it in to charge the screen began to blink and did not turn on anymore. My phone rings and “charges” but when i try to turn on the screen it blinks a white and yellow color and doesn’t turn on. I’ve had it sitting without touching for 2 more hours but still nothing. Any suggestions please??!! Maria Diez

Solution: Water protection on your Samsung Galaxy S9 is limited and can fail even under normal circumstances. You should have avoided submerging the device in water knowing that the screen is already compromised. If the only thing you did was to use the phone in the pool before the screen turned off, it’s safe to assume water must have damaged the screen assembly. In this case, there are two things that you can try. One is dry the phone and see what happens. The other is to seek professional help in fixing the hardware malfunction.

How to dry your Galaxy S9

Ideally, you should let a professional dry the phone for you. Since that involves a fee, you can skip that and do it yourself. The first option for you to dry the phone is by using rice. In a container, pour the rice and put your S9 in. Make sure that you remove its external case or screen protector and thoroughly dry it using a clean soft cloth. Cover the phone in rice and leave it there for a few days. The idea is to allow rice to absorb the water or moisture in the phone.

The other way to dry your phone is by putting it inside a container and to use silica gel to suck the water out. Again, you want to leave the phone in an airtight container with the silica gel desiccant for a few days.

Remember, drying your phone won’t necessarily fix it. The aim of this one is to remove the water or moisture from the system and nothing else. If you’re lucky and there’s still no permanent damage to the screen assembly, you may have a working phone. If drying won’t change anything, you must do the second option–repair.

Let a professional repair your S9

Having water in your phone is usually a death sentence but in some cases, no permanent damage may have occurred yet. Although we are not very optimistic about your particular case, we still recommend that you allow a trained personnel to check the extent of the hardware damage so you’ll know how much you’re going to shell out for the repair. The least that you’ll spend here is probably about $200 dollars as you can get a good screen assembly for the S9 for about that price. Even if you’ll let Samsung do the screen replacement (water damage voids the warranty by default), you’ll still probably end up paying that amount, or even more. We highly recommend though that you let Samsung do the screen replacement to have a guaranteed result.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy S9 that keeps restarting and asking for PIN

Hello and welcome to another troubleshooting article. This time, we would like to bring to your attention three issues for the #GalaxyS9. As usual, we took the liberty of posting the issues sent our way by some members of our community. We hope you’ll find our suggestions helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy S9 that keeps restarting and asking for PIN

I have a Galaxy S9 which sometimes keeps stuck in a reboot loop or asks for the PIN code because it says its been rebooted while its not. I had to apply factory resetting 3 times already which cleans all software to factory resetting. This is because it was the only solution to get my phone working again. Soft rebooting or cache cleaning didn’t work. I only use a few apps that are widely used, because of my fear of a corrupt software in one of the apps. Sometimes my phone works fine for a week or so and then for no reason it falls back in the rebooting loop. I wonder if it could be a hardware problem, but the strange thing is that the phone works normally for a week and then suddenly falls back in the reboot loop. One time this occured while warching a video, but also it occured 2 times while I was not using the phone. I hope you can have some support on this issue. Thank you very much.

Solution: For this type of issue, you need to narrow down the possible factors. There’s no direct way to identify the reason for your problem by simply telling us the behavior of your device.

Check for bad third party apps

Bad app can be one of the reasons for this problem so the next best thing to do is to restart your phone to safe mode. With your phone in safe mode, all third party apps, those that you added, will be suspended. If your device works normally and won’t reboot in safe mode, our suspicion must be correct.

To boot your S9 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone for at least 48 hours to notice any difference. Do not restart the phone during this period.

Remember, safe mode is just a utility tool but it won’t identify the problematic app. If your S9 works fine on safe mode only, you can bet there’s a bad third party app behind it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and do the process of elimination.

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Alternatively, you can also do the opposite by wiping the phone again (factory reset), and checking what happens after installing an individual app. Make sure to set aside long enough time to observe the phone after adding one particular app.

Stick to official apps only

Another way to keep bad apps from causing issues is to be stringent when it comes to your choices. If you are adventurous when it comes to apps and does not screen what stuff you add to your device, it’s only a matter of time before you’ll encounter problems. Apps, like Android, can sometimes be poorly coded. If you happen to add an inefficiently coded app, it may be trying to interfere with the operating system at all times causing the system to crash. Apps in your phone are your responsibility so there’s really no one else to blame but you if you encounter problems from one of them. Make sure that you check reviews by other users so you’ll know if there are other people experiencing problems.

Avoid installing apps from unknown or untrusted source. If you are fond of getting apps outside the Play Store, make sure that it’s compatible with your operating system.

Return software to stock

If your S9 is rooted, running a custom ROM or any unofficial software, try to restore everything back to stock (official Samsung software). Once you’ve done that, let your phone run for at least a day and see how it works. If the random reboot issue won’t occur, the software you’re using must be incompatible or buggy.

To minimize problems, try to use official software only. Custom ROMs are less stable compared to official ones.

Hardware malfunction

Your Galaxy S9 is a sophisticated gadget which requires good working software and hardware. In your case, the problem is most probably being caused by a software or app or something that you add later on after a factory reset. To help yourself narrow down the causes, be mindful of what you do with your phone after a factory reset. For instance, if the phone starts to reboot only after a particular app is back in the system, that may be the reason for the problem. Undo your recent change and see what happens.

If all the software tweaks above won’t help though, you can assume that the problem may not be fixable at your level. In this case, you want to get help from Samsung. It’s for them to decide whether or not they’ll repair or replace it.

Problem #2: What to do if your Galaxy S9 stopped charging after it got wet

I spilled a cup of liquid on the dining table. The phone was plugged up to the wall charger; SOME water went on the bottom of the phone where the wall charger connected. I dried off the phone and it worked o.k. I also dried off the cord connection to the phone and thought everything was alright. The next morning the phone would not charge. So I left it another day. Then the phone read “charging” and it did so. But the next time I tried to charge, the battery with the lightning bolt came up, then changed to the yellow triangle with an exclamation mark. I have since tried charging it a couple times, but it either does NOT show the charging icon, OR (once or twice,) the yellow triangle and exclamation mark came on for a few seconds then went off.

Solution: The Galaxy S9 has water-resistance protection and will automatically stop charging if it detects water or moisture in the charging port area. A moisture detected warning or error will also warn you in such a case. What you have to do is to dry the charging port thoroughly and leave the phone for a few hours. Once you’ve done that, charge it again.

If the phone still refuses to charge at this juncture, you should consider using a different set of charging accessories. If possible, use an official Samsung charging cable and adapter for the S9. Try to borrow one from a friend or from your local Samsung store.

If your phone still refuses to charge, wipe its software and return everything back to stock by doing a factory reset. Here’s how:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If nothing changes following a factory reset, the problem must be hardware-related. There may be an issue with the charging port or it may be damaged. You should contact Samsung so they can set up a repair appointment for you.

If you don’t want to send the phone to Samsung right away, you can try using its wireless capability in the meantime. Wireless charging is slower than regular cable charging so do it sparingly.

Problem #3: Galaxy S9 keeps getting ad popups after an update

After the following update, my camera and messaging apps were corrupted and I had to reinstall. After rebooting and restarting, I find that I am bombarded with ads. When opening my phone I must delete 4 or 5 ads just to get to my homepage. Ads are popping up at any time regardless of where I’m at throwing me out of text conversations and off Facebook back to my homepage. I have never experienced this issue before and don’t know what’s causing it or how to fix it. Not sure I can remove the update. Update: G965USQS3ARG8 Applied August 23, 2018 10:06 am.

Solution: Android updates don’t bring ad pop ups. The most likely reason is a bad app that you installed. Wipe your phone with factory reset (refer to steps above) and then make sure that you screen what apps to add back. Avoid re-introducing apps you don’t recognize or those from suspect publishers. Keep in mind that app building is a expensive. If not a lot of people install apps, or if a product does not make enough money, its developer may opt to use less legit means, like hijacking a device and forcing it to display ads all the time. The more ads are shown, the more revenue it is for the developer.

Some malicious apps may appear legit initially but will hen change to something sinister later on. Some may allow a hacker to harvest personal information or lets other apps to be installed in the system without your permission. Such apps will then take over the system and bombard it with ads. Some of these malicious apps may come in the form of games, personalization apps, or anything under the sun.

Antivirus app

While some free antivirus apps may warn you and prevent some forms of malicious apps and codes, there’s only so much that they can do. You have to be vigilant and not rely on automated systems to protect you and your personal information. Only add apps from trusted sources. Do not install apps unless you absolutely need them.

If the problem continues after you’ve successfully factory reset the device, that means you are not careful enough with your apps. Do another system wipe and this time, be very selective with your apps. We can’t emphasize this enough but you are your phone’s first line of defense. Blame yourself if the issue returns.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.