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S9 Samsung Keyboard

Galaxy S9 can’t turn off group message, Samsung Keyboard app becomes buggy after an update

Our troubleshooting guide for today will address some texting issues reported by some #GalaxyS9 users. If you’ve been having messaging issues with your S9 lately, try to spend some time browsing the cases and their solutions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 can’t turn off group message

I have turned off the “group texting” setting on my s9, so I can send pictures of my son to multiple people at once without the annoyance of a group text. But now they are being sent as an actual group text, which I hate! I checked the settings and it’s turned off. I restarted my phone and tested it and it’s still not working properly. Any suggestions? Thanks! — Caren

Solution: Hi Caren. What messaging app are you using exactly? As of this writing, there’s no such a thing as “group texting” option under the default Samsung Messages app so you must be using another app. By design though, messaging apps will usually convert regular texts into MMS and group text automatically if there are multiple contacts in the “To” field. In other words, as long as you’re sending a regular text message with or without an attachment to more than one contacts, that message will most likely become a group message. If you want to send your text to multiple individuals but not in a group message, you should do it one by one. That’s an inefficient way to do what you want but it’s the only option. We’re not aware of any text messaging app that will send a text message to separate individuals even if they’re grouped together at once. If you think we are mistaken, or if you’ve already done this before, try to contact the developer of the app you’re using for more help.

Problem #2: Galaxy S9 messaging app settings keep changing on their own

in ‘New Message’ settings when I change ‘New Message’ from ‘make sound’ ‘off’ and then later slide the tab to enable it, it always comes back with a ‘no sound’ setting, this means I then have to enter the ‘New Message’ sub category and change the ‘importance from ‘medium’ back to ‘high’. I believe this is a glitch as the ‘importance’ setting for the message should not resent. The Android version shows on my phone as being ‘Android 8.0.0’ and was updated two or three months ago, before which, this problem never happened. Many thanks if you can help. — John

Solution: Hi John. We don’t know what app you’re working on here so kindly get back to us with more information. We can’t find any New Message settings on the Samsung Messages app (default app) so you’re most probably be using another messaging app. To be on the same page with you, make sure to mention the app and other relevant information that might help us identify the issue easily. Remember, we only rely on your words to try to get a picture of what you’re saying. Right now, there’s nothing in that picture that can help us know what you’re talking about. In general, most messaging issues are fixed by clearing the app’s cache and/or data. If you haven’t tried it yet, here are the steps on how to do them.

How to clear an app cache:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap Facebook Messenger app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your device and check for the problem.

How to clear an app data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap Facebook Messenger app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your device and check for the problem.

Problem #3: Galaxy S9 messaging app has missing new chat feature

The New chat feature on s9 not working. My mom and sister just got the s9 and my profile doesn’t show up to Thier phones. My husband and I both have the s9 and we can see each other emojis and we have the option to video call and our chat Bubbles change to blue and we can see when the other is typing or have read the message. And my mother and sister have these options with my husband but not with me and I don’t have those options with them. — Kristi Moore

Solution: Hi Kristi. There’s no universal messaging app for all phones, or even for all Samsung Galaxy S9 models (yes there are several S9 models) so unless all devices involved in this case are all using the stock Samsung text messaging app called Messages, we don’t think we have a helpful answer for you. We know that there’s no chat feature in Samsung Messages so you must be using a different app. Aside from the standard Samsung messaging app, carrier-branded phones may come equipped with a messaging app from the carrier. For example, Verizon Galaxy S9s will have the Verizon’s Message+ while S9s from AT&T will have AT&T Messages app. Every messaging app from each of the carriers has its own features and capabilities. So, our question is, are all the phones involved in this case all using the same messaging app? If not, then obviously that’s the reason why some may not have the functions you’re missing. If this is the case, the workaround for you is to use cross-platform messaging app like Facebook Messenger. Cross-platform apps refer to apps that can work across devices while retaining all its basic features. For instance, Facebook Messenger will have the same messaging capabilities whether it’s on iOS or Android. If you find the chat feature indispensable for family communication, try to use such apps.

If all the phones are from the same carrier, then there may be a missing account-related feature on your device. To fix the issue, you must talk to your network operator to figure out where the problem lies.

Problem #4: Galaxy S9 Samsung Keyboard app is buggy after an update

Hello. Recently, the update of the Samsung keyboard has been super inconvenient for me to use. There are punctuation short cuts on the English key board when you’re still on the alphabet keys. For some reason, mine doesn’t work anymore I’m very flustered and tried to fix it on my own. I found and way to fix it (keyboard layout, reset, turn off number keys) and I tested it before I close the settings. Once I closed the setting tap, it was a pause when the keyboard is coming out and it doesn’t work again! What should I do to fix it? — Tiffany Ko

Solution: Hi Tiffany. We don’t know if we understand you correctly but if the issue started after installing an app update, we suggest that you delete the data of Samsung Keyboard app. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap Samsung Keyboard app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your device and check for the problem.

If that won’t fix it, you can then try to reset all app preferences. By doing this, you’re basically enabling back:

  • previously disabled apps
  • Notifications
  • Default apps
  • Background data and
  • Permissions

To reset app preferences on your S9:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

If all the suggestions won’t work at all, you can then try a factory reset to remove possible software bugs.

  1. Create a backup of your files.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

 


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