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How to unfreeze your frozen Samsung Galaxy S9 Plus that no longer responds (easy steps)

There are a lot of things that may happen even to powerful smartphones like the Samsung Galaxy S9 Plus. You may encounter some performance related issues like crashes, freezes and lags. The most common among these issues is when the phone stops responding and frozen on a certain screen or a black screen. This is what we often refer to as a “frozen” device you may be able to encounter it every now and then.

The thing about it is that when the phone freezes either with black or lit screen, it won’t respond no matter what you do; it won’t even respond to its charger thus, leaving an impression that the phone is powered off and has a serious hardware issue. But the fact of the matter is that it’s actually just a minor issue with the firmware and you can fix it on your own by doing a very simple procedure. In this post, I will share with you the solution that we’ve always been using to fix similar problems. So, if you’re one of the owners of this phone and are currently bugged by similar problem, continue reading as this article may help you, somehow.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to unfreeze a frozen Galaxy S9 Plus


Assuming your phone doesn’t have signs of physical and/or liquid damage, then we can simply say that it’s just another case of a frozen Galaxy S9 Plus. With that, there’s always something you can do to make it respond again and here’s one…

First solution: Forced Restart

If you’ve been familiar with the battery pull procedure, then this is its equivalent. The battery pull is done to phones with user-removable batteries but this one is performed on phones like the Galaxy S9 Plus with non-removable batteries. To do it you just have to press and hold the volume down button and the power key for 10 seconds or more and your device may boot up normally. Do this a couple more times if your phone doesn’t turn on after doing it for the first time. You may also try the following:

  1. Press and hold the volume down button and don’t release it yet.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or more.

The second procedure is basically the same as the first only that we’re making sure this time that the power key is pressed and held after the volume down button because doing otherwise won’t give you the same result. If this fails as well, then you should try the next procedure.

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Second solution: Charge and Forced Restart

If your device didn’t respond to the simple forced restart procedure, it’s possible the battery has been completely drained. The thing about a drained battery is that it would also cause the device to crash as hardware components and core functions may not be properly shut down. When this happens, you have a firmware that doesn’t respond and you have an empty battery that makes the problem a lot worse. To address this problem, here’s what you should do:

  1. Plug the charger to a working wall outlet. I suggest you use the wired charger for this to work.
  2. Using the original cable, connect the phone to its charger.
  3. Regardless whether the phone responds to its charger or not, leave it connected to it for at least ten minutes.
  4. Press and hold the volume down button and don’t release it yet.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down for 10 seconds or more.

If your phone remained unresponsive after this, then the problem is more than just a minor firmware issue. Therefore, it’s time to bring it back to the store so that a technician can check it for you. You may also negotiate with your dealer for a replacement if it would appear to be caused by a hardware problem. You don’t have to deal with this issue over and over.

I hope that we’ve been able to help you one way or another. If you have other concerns you want to share with us, then feel free to contact us or leave a comment below.

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