The #Samsung #Galaxy #S9 is this year’s flagship phone that is an improvement over its predecessor which is the S8. While both models have a similar design the S9 uses the latest hardware components such as the Snapdragon 845 processor giving it a performance advantage. With a lot of power under the hood the phone performs quite well when running even the most demanding apps. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 crashed during software update issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Crashed During Software Update
Problem: just got a new Galaxy S9 and had it working fine when I got it. Went to charge it overnight and when I went to turn it on, it said there was a software update available so I downloaded it. It got to about 30% and then crashed and shut off. Now I can’t turn the phone on and it keeps trying to come on by itself in a continuous loop of coming on and shutting down.
Solution: The first thing you need to do in this case is to make sure that the phone battery has sufficient charge. To do this, clean the charging port of the phone first using a can of compressed air. Make sure to remove any dirt or debris stuck in the port. Next, connect the phone to its wall charger and let it charge for at least 20 minutes. In case there is no charging indicator present then you should try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
One the battery has sufficient charge try wiping the cache partition of the phone from the recovery mode. Restart the phone then check if the issue still occurs You will need to do the software update again if the phone will start normally.
In case the issue persists then you should do a factory reset from the recovery mode. Take note that this will erase your phone data.
S9 Not Booting Up Completely
Problem: I have a samsung S9 running Oreo. It’s been rooted . Now I can only get it to attempt start up, gets part way through, then stops and turns off. I can hold down the power button and it will repeat the process again. When the issue first started I could be attempting to take a picture and it would suddenly turn off. then it deteriorated to this condition one step at a time, to were it now will not boot up completely.
Solution: The best thing that you can do right now is to make sure that the battery of the phone has sufficient charge first. Connect the phone to its wall charger and let it charge for at least 20 minutes. Once the battery has sufficient charge start the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data.
In case the issue persists then there’s a possibility that this could be caused by a faulty hardware component. You will need to have this checked at a service center if this is the case.
S9 Shuts Off Continuously
Problem: Hello – I have Samsung S9. The problem I am having is that the the phone shuts off continuously after I power it on. I tried one of the suggestion to perform Volume down-Power button to force a restart. I also tried starting in recovery mode Unfortunately the system update fails and shows No command found with the android robot down. Can you provide me some help?
Related Problem: Hi , the issue I have with my samsung S9 is that when browsing on it, it just trip off and on again and after like 10-15mins, it repeat the same thing. Please I want to know if there is any setting I need to do on it.thank you.
Solution: Just like the issue we have addressed above you will need to make sure that the battery of the phone has sufficient charge by letting it charge for at least 20 minutes using a wall charger. In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
Once the battery has sufficient charge you will need to do a factory reset in recovery mode. Take note that this will erase your phone data.
- Make sure that the phone is powered off.
- Press and hold the Volume up+Bixby buttons.
- While continuing to hold volume up and bixby, press and hold the Power button until the device vibrates and the Samsung Galaxy S9 logo appears then release all buttons. This action boots the device to the Android Recovery screen. Allow up to 15 seconds for the recovery screen to appear.
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes.
- Select Reboot system now.
If after the reset the issue still persists then you will need to have this checked at a service center.
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