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S9 Keeps On Restarting

Solved Samsung Galaxy S9+ Moisture Detected Error

If you are looking for a large screen phone that is packed with a lot of excellent features then you can’t go wrong with the #Samsung #Galaxy #S9+. This model is the latest flagship phone of the South Korean giant that sports a beautiful 6.2 inch Super AMOLED screen and uses the latest Snapdragon 845 / Exynos 9810 processor combined with 6GB of RAM for a smooth user experience. This is also the first S model that uses a dual 12MP rear camera system allowing for great photos to be captured. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ moisture detected error and other related problems.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S9+ Moisture Detected Error

Problem : Hi. I have the S9+ and the moisture detected error has just flashed up. The phone has never been near water except rain but it’s not been raining here for the last couple of days. The phone resides in the waterproof pocket of my work pants. First this I did was check for water in the pocket but it’s bone dry so I’m at a loss. I work as a mechanic at a lumber yard so am around metal filing and wood shaving all day most days. I’ve tried using tissue to dry it if anything has gotten in there and also used a 1.5 bar airline to gently blow the charge port clear of any possible debris. Any and all suggestions would be appreciated Thanks

Solution: The moisture detected error will usually occur whenever the phone can sense the presence of moisture in the charging port of the phone. This is a protective measure which cuts any electrical activity on the charging port ( which means you won’t be able to charge the phone) to ensure that no component will experience a short circuit. To fix this problem you will need to make sure that the port is free from any moisture. Use a vacuum or hair dryer to remove any moisture in the port.

If the port is already dry and the issue persists then you should proceed with the steps listed below.

  • Start the phone in recovery mode then wipe the cache partition of the phone.
  • Backup your phone data then do a factory reset.

In case the issue still persists then you will need you bring the phone to a service center and have it checked.

S9+ Keeps On Restarting

Problem: Hey guys. I’ve Samsung S9+ and recently it got dead and nothing solved my problem when i read your troubleshooting methods. Finally i had it checked through maintenance shop and they found that the power IC was not doing its job. They replaced the power IC and the phone came back to life. The problem that im facing now is that it restarts itself after a while. You guys mentioned at your platform that it happens due to software update. I updated the phone software last month and it was working fine. I’ve been facing the issue since i got the power IC changed. What you guys think can be done to stop restarting the phone itself. Please help.

Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone just yet. Remove the microSD card of the phone first ( if your phone has one install) then check if the issue still occurs. If the problem still persists then this is most likely caused by a faulty hardware component in which case you will have to bring the phone to a service center and have it checked.

S9+ Not Turning On

Problem: I opened my girlfriends phone and went onto an app, as I did that I dragged the top of the screen down to turn the brightness up. Immediately after, the phone froze and then went onto the lock screen and then didn’t turn on after that. What can I do to solve it? I tried holding down the power and volume down key and also the up key too

Solution: The first thing that you need to do in this particular case is to make sure that the battery has sufficient charge by performing the steps listed below.

  • Clean the charging port of the phone using a can of compressed air.
  • Charge the phone for at least 20 minutes using its wall charger.
  • In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.

Once the phone has charges try turning it on by pressing and holding both power and volume down buttons for at least 10 seconds.

If the issue persists then you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Tips on how to manage storage on your Galaxy S9 (easy steps)

Hello and welcome to another troubleshooting episode for the #GalaxyS9. This article will show you how to manage your S9 storage as well as how to fix other related issues. We hope you’ll find it helpfu.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy S9 keeps making corrupted photos

I have had my new phone 2 weeks, took a few photos, everything looked great. always use auto setting as easiest. Went away short break, took a few photos. as I was taking them, they were showing up in the preview, but then when I went back in to view them, all the grids were showing a grey empty box with an ! mark on it. tapped to try and view photos, but nothing. Left it for a while, tried to view in both my gallery and google photos, as I automatically back them up there as well, same issue. So I left it for over 24 hours. even turned off my phone and restarted. in the end I gave up and deleted the corrupt photos.

Just wondering if this has happened to anyone else? Oh by the way it also happened once on my other samsung S7 edge took over 100 photos that day of a sand sculpture theme park, only to check my photos later, for them all to have same happen above. In the end I deleted them too. I have a wedding in just under 3 weeks, I don’t want same to happen again. Any suggestions welcome.

Solution: Unless there are common items present in both your new Galaxy S9 and old S7, you can assume that the cause of the problem is isolated to your S9 device only. Two of the common things that users tend to carry over to their new device is the same set of apps and SD card. The first thing that you want to eliminate is the possibility that it’s an SD card issue. Of course, this troubleshooting only applies if you are using the same SD card in both devices. To check, try to observe how your S9 saves photos and videos if the default storage device is the internal memory and not your SD card. Alternatively, you can remove the SD card entirely from the device. Then, try to observe the phone for a few days by taking as many photos and videos as possible. If the photos are okay, then it’s probably caused by a bad SD card. Try to reformat your old SD card or use a new one.

If photos and videos are still corrupted even when there is no SD card involved, it can be due a bad app issue. Boot your phone to safe mode for a few days and see how it saves photos and videos. In safe mode, no third party apps will be allowed to run, thereby eliminating any third party app interfering with Android or your camera function. Be sure to only take photos on safe mode and observe what happens. If photos and videos are saved properly on safe mode but not on normal mode, a third party app must be to blame.

To boot your S9 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Take photos and videos and check observe.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Problem #2: What to do if Galaxy S9 has bad battery: battery drains fast and phone keeps shutting down when camera is used

I have a Samsung Galaxy S9 that my friend gave me. My phone has been great until a few months ago. The battery was draining very fast, so I assumed I needed a new battery (I have had that happen in the past to my Galaxy S4 and my Galaxy S5). The battery life was better, but now I noticed it’s draining fast again. I go into app manager and stop the apps when not in use, but the battery is still draining faster than it was. I live in Georgia where it has been really hot lately and my boss does not allow phones inside, so I have to leave my phone in the car. It wouldn’t be any better if I left it in my pocket at work because I work in a hot warehouse.

Also, when I try to take a picture (regular or selfie) or video, phone shuts off and will not turn on by the power button. I removed my SD card because I thought it was bad. My service is AT&T go Phone. I don’t know if that matters. Thank you.

Solution: Like people, Lithium-based batteries like the one in your phone works best when its in room temperature. Being exposed to temperatures above or room temperature can negatively impact it in both the short and long run. Battery drain and random or premature shutdowns are consistent with a bad or malfunctioning battery. We suggest that you bring the device to Samsung so they can replace the battery with a new one.

The current problem may return even if you’ll get a new battery if you’ll continue to expose the phone to high temperature. You must do something about that to avoid damaging the replacement battery, or the phone in general.

Problem #3: Tips on how to manage storage on your Galaxy S9

Hi. my S9 has run just about out of space & rather quickly. I barely have any apps & never downloaded many. Im wondering why this seems to be an issue with this phone & how do I fix it (if possible). I haven’t even done the most recent update in part due to space but also hate how it messes with apps. My battery also drains VERY fast, have to recharge at least once a day.The memory on this cell is the largest I’ve ever had & know that with all my other cells (16 &32 GB). I never used that up & had more apps as well as stuff saved than this. Any reason(s) it does this & how do I fix it? Is the battery issue related to the lack of memory issue? Going to try the battery remedies you shared for this cell. Thanks!

Solution: Some apps may consume a lot of storage space if you don’t regularly monitor their usage. Apps like Netflix may use a lot of storage if you use it to download offline content like videos. Some games may do the same. So, even if you only have a handful of apps installed, that doesn’t necessarily mean that they won’t take a lot of space in the system.

Use Device maintenance tool

To manage storage in your Galaxy S9, we suggest that you do the following:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Storage.

Your phone has an automated system that determines if there’s a lot of temporary files and folders that can be deleted (called cache). This is a handy feature especially if you don’t have the time to manually check for things that you can get rid of. If the OPTIMIZE NOW button is active, make sure to tap it to allow the system to erase caches and temporary files.

Move photos and videos to SD card

Depending on the particular S9 model you have, it should have 64, 128, or 256 GB. If that’s not enough for your usage lifestyle, you can add up to 512 GB of SD card (for Dual SIM models only). If you do have an SD card, you can use it to store non-system critical stuff like photos, videos, music or some of your apps.

Set Camera app to save to SD card

If you regularly take photos and videos, we also suggest that you set the camera app to save files to the SD card so that the internal memory does not fill up easily. This can save you a lot of storage space in the long run. Check your camera app settings to change the saving directory.

Move files to a computer or cloud

If you keep on running out of storage space, you must exert effort in regularly creating a backup to either a computer or cloud. Doing so will free up your phone’s internal storage and SD card.

Check individual apps

As mentioned above, some apps may need a lot of storage space to do certain tasks, like keep offline contents. Be sure check each of your apps and see if many of them take huge storage space to work. The easiest way to get rid of unnecessary data for each app is to clear their cache and data. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solved Samsung Galaxy S9 Takes Too Long To Charge

The #Samsung #Galaxy #S9 is a flagship phone released last year that uses some of the latest hardware components allowing it to have an excellent performance . The phone uses either a Snapdragon  845 or Exynos 9810 processor combined with 4GB of RAM allowing it to run multiple apps smoothly. Its use of a 5.8 inch Super AMOLED display not only makes the phone great for viewing multimedia content but allows it to become a great gaming device as well. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 takes too long to charge issue and other related problems.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S9 Takes Too Long To Charge

Problem: I have a Samson 8 phone. And I thought I was making the mistake not plugging my charger in all the way in. But now I realize there is something wrong. It beeps when I stick in the charger. But when I wake up in the am. No charge. I am using the charger that came with my phone. And sometimes when I go to charge my phone it will give me a long charge time. Like 22 hours. I unplug it then it will give me 3 hours. It doesn’t happen all the time. But it’s definitely getting worse

Solution: The first thing that you should do in this case is to make sure that the problem is not caused by some dirt lodged in the charging port of the phone. Clean the charging port using a can of compressed air. Once this is done try charging the phone again. If the problem still occurs then try using a different charging cord and wall charger.

It’s also best to check if this problem is caused by a software glitch by doing a factory reset. Once the reset is complete do not install any apps in the phone yet.

If the above steps fails to fix the problem then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

S9 Overheats When Charging

Problem: I have bought this Samsung Galaxy S9 and I just recently dropped it and it cracked where the camera and the flash are located. When I was charging my phone it overheated that it got really hot,  is this normal even though it cracked by where the camera and flash is? what are consequences can happen after the drop? do they really get that uncomfortable hot? I need your help. Thank you.

Solution: The drop might not have cracked the camera lens but also damaged the battery which is why the phone overheats when you try to charge it. Before bringing in the phone to a service center and have it repaired you should eliminate the other factors that could be causing this problem by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air.
  • Charge the phone using a different charging cord and wall charger.
  • Backup your phone data then do a factory reset. Check if the phone still overheats when charging.

S9 Restarts When It Gets Wet

Problem: When my S9 gets wet it restarts, as soon as the “port moisture detected” notification comes up. Even when it’s just damp in the room or misty, it does it, not necessarily getting water directly on the device. The weird part is it worked fine and I could use it in water before, but since the oreo update now it restarts when it gets this notification.

Solution: If this problem occured right after a software update then it could be caused by old software data that has not been completely removed during the update process. If this old data sticks around then it could cause a conflict with the new software version resulting in this problem. The best thing to do right now is to backup your phone data then do a factory reset. Do not install any apps in your phone after the reset instead try to check first if the issue still occurs. If after the reset the problem still persists then this might already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

S9 Keeps On Restarting

Problem: I have a S9 and had updated the phone software… now my phone became very slow and i checked for updates and it showed some update and i downloaded the updates and started installing updates (phones battery was at 20% and i plugged in before starting update)… after update, the phone is now keeping on restarting… hence i  tried to soft boot by pressing and holding power button and volume down and releasing power button once it started turning on… and again the fone was keeping on restarting… Iit booted to recovery mode and i did system reset now option… and no change, then i tried wipe cache partition 2 times… still no change… what to do? Please help me asap…

Related Problem: Hello,  I have a samsung galaxy S9 and it freezes and randomly restarts I have tried deleting the system cache via recovery mode and also booting up in safe mode, and finally factory reset my phone it booted back up recovered all my personal data and still continues to restart. I have no idea what’s been causing it. it started a few days ago. If you have any info that could help me fix this problem it would be much appreciated.  I am unsure of my android version so I picked Nougat. Thank you

Solution: If the problem occurs even after a factory reset then this might already be caused by a faulty hardware component. Does your phone have a microSD card installed? If it does then try removing it as this might be causing the problem. If the issue persists then I suggest that you have this checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.