If you are looking for a large screen phone that is packed with a lot of excellent features then you can’t go wrong with the #Samsung #Galaxy #S9+. This model is the latest flagship phone of the South Korean giant that sports a beautiful 6.2 inch Super AMOLED screen and uses the latest Snapdragon 845 / Exynos 9810 processor combined with 6GB of RAM for a smooth user experience. This is also the first S model that uses a dual 12MP rear camera system allowing for great photos to be captured. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ moisture detected error and other related problems.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9+ Moisture Detected Error
Problem : Hi. I have the S9+ and the moisture detected error has just flashed up. The phone has never been near water except rain but it’s not been raining here for the last couple of days. The phone resides in the waterproof pocket of my work pants. First this I did was check for water in the pocket but it’s bone dry so I’m at a loss. I work as a mechanic at a lumber yard so am around metal filing and wood shaving all day most days. I’ve tried using tissue to dry it if anything has gotten in there and also used a 1.5 bar airline to gently blow the charge port clear of any possible debris. Any and all suggestions would be appreciated Thanks
Solution: The moisture detected error will usually occur whenever the phone can sense the presence of moisture in the charging port of the phone. This is a protective measure which cuts any electrical activity on the charging port ( which means you won’t be able to charge the phone) to ensure that no component will experience a short circuit. To fix this problem you will need to make sure that the port is free from any moisture. Use a vacuum or hair dryer to remove any moisture in the port.
If the port is already dry and the issue persists then you should proceed with the steps listed below.
- Start the phone in recovery mode then wipe the cache partition of the phone.
- Backup your phone data then do a factory reset.
In case the issue still persists then you will need you bring the phone to a service center and have it checked.
S9+ Keeps On Restarting
Problem: Hey guys. I’ve Samsung S9+ and recently it got dead and nothing solved my problem when i read your troubleshooting methods. Finally i had it checked through maintenance shop and they found that the power IC was not doing its job. They replaced the power IC and the phone came back to life. The problem that im facing now is that it restarts itself after a while. You guys mentioned at your platform that it happens due to software update. I updated the phone software last month and it was working fine. I’ve been facing the issue since i got the power IC changed. What you guys think can be done to stop restarting the phone itself. Please help.
Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone just yet. Remove the microSD card of the phone first ( if your phone has one install) then check if the issue still occurs. If the problem still persists then this is most likely caused by a faulty hardware component in which case you will have to bring the phone to a service center and have it checked.
S9+ Not Turning On
Problem: I opened my girlfriends phone and went onto an app, as I did that I dragged the top of the screen down to turn the brightness up. Immediately after, the phone froze and then went onto the lock screen and then didn’t turn on after that. What can I do to solve it? I tried holding down the power and volume down key and also the up key too
Solution: The first thing that you need to do in this particular case is to make sure that the battery has sufficient charge by performing the steps listed below.
- Clean the charging port of the phone using a can of compressed air.
- Charge the phone for at least 20 minutes using its wall charger.
- In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
Once the phone has charges try turning it on by pressing and holding both power and volume down buttons for at least 10 seconds.
If the issue persists then you will need to bring the phone to a service center and have it checked.
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