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s9 instagram crashes

How to fix Instagram that keeps crashing on Samsung Galaxy S9 (easy steps)

We have some readers that own the new Samsung Galaxy S9 who complained about Instagram that reportedly keeps crashing. App crashes are pretty common issues and you may encounter some of your apps to stop working from time to time. It’s because problems like this maybe just a result of some other problems. The fact is if the firmware has an issue especially if your phone is running out of RAM or storage, some services and apps must give way so that new apps and services that are used by the owners can run.

The most common sign of an app crash is when you get the error message that should say, in this case, “Unfortunately, Instagram has stopped.” But some may experience having the app to force close on its own the moment it’s opened. Regardless of the symptom you have, you can fix it on your own without any help from a technician because app crashes are supposed to be pretty minor issues. So, if you’re one of the owners of the Samsung Galaxy S9 and are currently bugged by a similar issue, then continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix your Galaxy S9 with Instagram that keeps crashing


Instagram is a third-party app and if it has some issues, you can actually fix the problem immediately by uninstalling it. However, that’s not really a solution, is it? A real solution is to get rid of the problem so that you may continue using the app and that’s what we need to do in this guide. With all that being said, here’s what I suggest you do about this problem:

First solution: Restart your Galaxy S9

Just before doing anything else on your phone, you must try rebooting it if you haven’t done it already. App crashes may also be a sign of a minor firmware glitch or issue and there’s no better way to fix it than to restart your phone. So, hit that power key and reboot it and after which, open Instagram to find out if it still crashes or not. If it still closes on its own or shows the error message, try doing the forced reboot instead:

  • Press and hold both the volume down and power keys simultaneously for 10 seconds or until the device restarts.

This procedure simulates battery disconnect and refreshes your phone’s memory by reloading all apps, services and core functions. If the problem continues even after doing this, then move on to the next procedure.

Second solution: Reset Instagram

By reset, I mean clear the app’s cache and data to bring it back to its default settings or configuration. If the problem is with the app, then this procedure is more than enough to fix it. Don’t worry, you won’t lose any of your important files if you did this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Instagram.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Instagram and then reinstall it

Another possibility why the app crashes is due to a compatibility issue between the app itself and the firmware. But instead of just updating the application, I suggest you uninstall it from your phone so that all its associations with the system and other apps will be removed. This is how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Instagram.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘instagram’ in the search box.
  4. Select Instagram then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Perform the Master reset

This is the ultimate solution to most of app-related problems. You only have to do this if the previous methods haven’t fixed the issue and that using Instagram is important to you. But before doing the reset, make sure you make a backup of your important files and data as they will be deleted. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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Posts you may also like to check out:

How to fix Galaxy S9 Facebook browser that keeps crashing when loading an article (“Can’t connect. This website can’t be loaded….” error

There seems to be an increasing number of Android and non-Android users reporting the same troubles lately — Facebook and its related apps and services seem to be having issues. The reported problems appear to be sporadic and happens all over so there may be a general issue with Facebook’s network. The affected apps include Facebook app, Facebook app browser, Whatsapp, and Instagram. In this article, we address the on-going glitches with Facebook Messenger, Whatsapp, Instagram, and Facebook app browser on the #GalaxyS9. Our solutions can be applied to all Samsung smartphones though so even if you don’t use an S9 or S9 Plus, you still can follow the solutions outlined below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 Plus Bixby not working

Bixby does not work at all. It has not worked since I unboxed my new S9 Plus. I have tried every single option I could find online and or I the advice of a Samsung tech support agent. I have reset my phone, factory reset my phone, cleared the cache, force stopped the app, entered safe mode…. all to no avail. The dedicated button does not work at all. I can access bixby home by swiping the screen to get there but once I’m there nothing works. I can’t set reminders, use bixby voice, or view tutorials. When I clear the storage the bixby button will work once to begin the set up process. It tells me to hold the button to talk to bixby, select a language, and to accept the terms. Then it stops. The Bixby home screen reverts to my regular phone screen home. At this point the button is useless, and so is all the other features. It does not display an error message so I can’t tell you what that says. I have used Samsung switch to try to get updates. This also does nothing. Bixby also does not function in safe mode so I can’t try to pin point an app from interfering.

Solution: There’s only so much that you can do about an Android issue like this. If what you’re saying that Bixby, a core functionality for a high-end brand new Galaxy device, has not worked after unboxing is true, then you must have received a lemon. This does not happen often and it’s actually our first time to have heard about it. This is clearly an isolated case and may be attributed to a bad hardware. Since a factory reset did not did not make a difference at all, we  doubt if there’s anything that you can do on your end to fix it. We suggest that you contact Samsung again so you can ask for a replacement device.

Problem #2: How to fix Galaxy S9 Facebook browser keeps crashing when loading an article (“Can’t connect. This website can’t be loaded….” error

Whenever I open articles off of Facebook to read, I get the following message several times “can’t connect. This website can’t be loaded. Please check the address and your network, wifi, or data connection and try again. Net::ERR_NAME_NOT_RESOLVED.” This happens at home and work, my wifi is fine. If I hit “try again”, i can usually read for another minute before it pops up again. I am growing very frustrated. Also, Instagram crashes everytime I open it.

Solution: Many Facebook users have reported this same exact issue for the past couple of days. We also experienced it ourselves so it’s most probably something on Facebook’s end. As of this writing, we can confirm that the issue has disappeared on our end. If it continues to occur on your device, these are the things that you can try:

Install Facebook app update

Whenever you suspect that there’s an app-specific issue occuring, the first thing that you need to do is to install an update. Be sure to visit Google Play Store app and install Facebook updates thru it. If there’s no Facebook update available, proceed to the solutions below.

Clear Facebook app cache

Another good app troubleshooting is to clear its cache. If you haven’t tried it yet, here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your Facebook app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Clear Facebook app data

Clearing Facebook’s data should be the next logical troubleshooting step for you. The steps are essentially similar to clearing the cache above.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your Facebook app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Reinstall Facebook app

Should wiping the app’s cache and data won’t help, try to erase Facebook from the system, restart the device, and re-install. This often works for most app-specific issues.

Report bug to Facebook

Should all the above suggestions won’t work, the problem is most probably due to a coding- or server-side issue. Report the trouble to Facebook using the app’s reporting tool under Settings. If there are many users experiencing the issue, Facebook will eventually take notice of the problem and release a patch to fix it.

How to fix Instagram app that keeps crashing

Instagram is also a Facebook app so your problem with it must be related or connected to Facebook services in your region. Make sure to follow our suggestions above or this article to address it.

Problem #3: What to do if Facebook apps and services are not working properly on your Galaxy S9

I just got this phone about a week ago and when using Facebook messenger or WhatsApp, I will send messages and sometimes it will take a minute or 2 to send. This issue occurs on both wifi and data. On WhatsApp the message will show only 1 check mark for a few minutes before sending and I will get incoming messages delayed. For Facebook messenger, it says waiting for internet connection or when I send a message it will be a outlined blue circle, meaning not sent yet. Incoming messages will take awhile to load as well and will all come together. I noticed similar problems with Instagram as well. Thank you for your time and efforts.

Solution: Facebook apps and services may be encountering technical difficulties at this time. We don’t work for Facebook so we cannot confirm or provide accurate information when issues on their network will be resolved. Don’t worry though, Facebook has everything to lose if issues like the ones you’re experiencing keeps getting extended. We’re pretty sure they’re doing the best they can to resolve the problems. At this time, all we can recommend are the ones we provide for Problem #2 above. If you’ve already tried all of them before contacting us, then what you can do is to simply wait it out until Facebook figure out a solution.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.