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S8 Black Screen of Death

How to fix Galaxy S8 Plus that keeps showing moisture detected warning when off and charging

One of the annoying issues that affected many Galaxy users in the past was moisture detected issue. In this troubleshooting article, we answer a variation of this issue. One of our readers reported that his #GalaxyS8Plus keeps showing moisture detected warning only when it’s off and charging. We hope this post will help in fixing this problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy S8 Plus that keeps getting moisture detected warning when turned off and charging

I have a Samsung Galaxy S8 Plus for about 9 months. about a week ago I started getting notifications that there was moisture in the charging port. This only happens when the phone is powered off. When the phone is on there is no issue charging the phone. I have clean the charging port and made sure it was dry. I can even start the phone well I’m getting the moisture notification and that it begins charging properly. 

Solution: Normally, moisture detected error only occurs when the system detects moisture or water in or near the charging port area. If what you’re saying about the error only occurring when charging the device powered off, then it’s most probably due to a software glitch. This means that the operating system may be getting incorrect parameters due to a bad app or software bug. To fix this problem, you need to do a set of troubleshooting steps. Make sure to follow our suggestions below.

Ensure that charging port is dry

Before you do any software troubleshooting, see to it that the charging port is indeed dry moisture-free. Water molecules normally evaporate on their own so try to hasten the process a bit by making sure the phone is positioned optimally. You can do that placing your device near an indirect heat source like a back of a TV or computer tower so it receives some gentle heat. Leave the phone in this position for at least 24 hours. You can also shake the phone vigorously to dislodge any water or moisture that might be hidden.

Avoid sticking something to the charging port or using a can of compressed air. The latter might push the water further inside, especially if your phone’s water resistance protection has been compromised.

Clear the cache partition

Clearing the cache partition is necessary in this case, especially if the issue started after doing an update. Sometimes, Android system cache may get corrupted after an update or for some other reasons. To ensure that your phone has good system cache, follow the steps below:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “wipe cache partition.”
  7. Press the Power key to select.
  8. Press the Volume down key to highlight “yes” and press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Observe and charge on Safe Mode

Another good troubleshooting step that you can do in this case is to check if the issue is due to one of your apps. Not all apps are built with the same skill and expertise so there’s always a chance of one causing problems or interfering with Android. To check if our suspicion is true, you want to boot the phone to safe mode. In this mode, no third party apps will be allowed to run so if your S8 Plus charges normally after you boot it to safe mode, you can bet one of the apps must be to blame.

To boot to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Charge the phone and see what happens.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S8 is still problematic, repeat steps 1-4.

Install latest Android update

Some Galaxy users were able to fix moisture detected error in the past by simply installing an update. By default, your S8 is supposed to automatically download and install Android updates but if you changed this behavior, be sure to manually check under Settings > Software update.

Factory reset

Ultimately, you may need to resort to factory reset if all the suggestions above won’t work. Factory reset will erase all user data and return all software information back to their defaults. If the reason for the problem is due to an unknown software bug, factory reset might help. Here’s how to perform a factory reset on your S8 Plus:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Problem #2: How to fix a Galaxy S8 with black screen of death (won’t turn on)

I have a Samsung Galaxy S8 that has the Black Screen of Death. I was able to get the screen to respond very slowly after a soft reset but when I tried to access factory reset I continually got an error that said the System UI was Unresponsive and gave me the choice to kill it or wait. I tried to wait repeatedly as I was slowly making progress, until it stopped entirely. I have tried Volume Down, Power button. Volume Up Power button. Volume Up Home and Power Button. But it won’t reboot or go into the menu. The phone will charge. The LED light still blinks for notifications and the phone occasionally makes notification noises. But the screen won’t come on and it won’t reboot. Sadly I’m a couple months away from being able to upgrade.

Solution: Your phone may have encountered an operating system error it can’t resolved by itself. Depending on what you did previously that led to this situation, there may or may not be a way to fix it. In this situation, there are only three suggestions that we can give you:

  • cache partition wipe
  • master reset
  • flashing stock firmware to the device.

The first two options require that the phone boots to Recovery Mode while the third needs Odin or Download Mode. In order to access these modes, the phone must be turned off first. Pressing the button combinations without turning the phone off first won’t work.

To boot your S8 to Recovery Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Try wiping the cache partition first. If that won’t work, do the factory reset.

To boot your S8 to Odin or Download Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Odin Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. Wait until you see the Downloading screen.
  4. Follow flashing procedure for your device.

IMPORTANT: Flashing is only recommended for advanced Android users. If you haven’t heard of the term, or if it’s your first time to do it, be sure to do the necessary research. Flashing can potentially harm the software environment of your device for good so be ready to accept the risk that you might lose the phone if you fail. Use Google to look for a good guide to flash your phone.

Problem #3: Galaxy S8 freezing and battery level drains very fast

S8 starred freezing a couple of weeks ago and this became more frequent. To resolve I would perform a soft restart (power and vol down) which worked fine until a week ago, once it restarted the battery power would go down to 1%. Now today I charged it fully but it would power down after 2 mins of use. This then got progressively shorter (the time on b4 power down). I plugged it back in and performed an update as suggested but now it won’t start up at all. I get the Samsung S8 screen, then spark then dull flashing Samsung then off. I tried one of your suggestions of wiping the cache and have made sure no apps are running in the background . Any ideas what might be going on??

The phone is now used by my daughter so no calls or messages, just apps mostly Musicly and camera/videos. It was my old phone. Charlotte Lee

Solution: Your phone’s battery might have a bug causing the phone to shut off prematurely. To see if you can fix it, try to recalibrate the OS and the battery. Here’s how:

    1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
    2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging. 
    3. After the elapsed time, unplug your device. 
    4. Restart the device.
    5. Use your phone until it completely runs out of power again.
    6. Repeat steps 1-5.

 

 

 

You can also factory reset the phone to return all its software information back to defaults. If the reason for the problem is a software issue, factory reset should work. Follow the steps above on how to do it.

Should no software troubleshooting will fix the problem, you can assume bad hardware is to blame. Bring the phone to Samsung for repair or replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S8 stuck in boot loop, won’t go past “Installing system update” screen

What do you do if your new #GalaxyS8 tries to install an update and gets bricked in the process? While this issue does not happen all of the time, there’s still a significant number of users experiencing them so hopefully, this short guide will help them take the right way towards resolution.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S8 stuck in boot loop, won’t go past “Installing system update” screen

Hi DroidGuy, I love your site, it is filled with great tips and solutions. Unfortunately my issue hasn’t been resolved by any of them. Here’s the situation. My S8 (SM-G950F) was updated to Android 8.0.0 about 2 weeks ago OTA using Samsung SmartSwitch, no problems were experienced at the time. Yesterday out of the blue, my phone suddenly decided to reboot itself (I wasn’t even touching it and it was on charge). It started doing the ever famous (so I’ve found out) boot loop. I immediately Googled the issue and came across your website and started by doing a Soft Reset (VOL DN and POWER), but it continued to boot loop, I then tried to boot into recovery mode (VOL UP, BIXBY and POWER), but it wouldn’t get into the mode. Reading your guide, I discovered that I had no choice but to download the latest official ROM for Telstra (Australia) (G950FXXU1CRB7) and found it on www.sammobile.com. I did the flash using the latest version of ODIN and all appearances were that it was successful. However, when the phone rebooted after the flash, it continuously went from the GALAXY S8 screen to the “Installing system update screen” then reboot and over and over again for about 5 minutes and then it booted to the GALAXY S8 screen and stayed there. It has now been on this screen for over 8 hours. Are you able to help me out ? Apologies for the long winded message, I just wanted to give you all the information possible. Many Thanks. — Jason Simpson

Solution: Hi Jason. The only other possible solution that you can try in this case is to see what happens if you reflash the bootloader back to stock. Some Android users with similar or identical situation were able to fix this kind of problem by going through this route so you should consider doing it. If reflashing won’t work, or if you won’t be able to do it at all, you should seek Samsung’s help. If your S8 was provided by your carrier as part of your subscription plan with them, you can also ask for help from them. Samsung or your carrier will most likely try to flash the bootloader and/or firmware as well so unless you did not follow the correct procedure to flash your device, they may or may not be successful in flashing your device as well just like you. At most, they’ll likely give you a replacement unit.

In case you’re wondering how to reflash the bootloader, the steps should be similar to the steps on flashing the firmware. There should only be some slight differences on what file to select to do this task. Below are the general steps on how to reflash a Samsung Galaxy bootloader. Be sure to consult a more accurate guide on how to do this procedure on your particular phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Remember, reflashing the bootloader is not a guaranteed solution for this case. If the problem won’t go away after flashing, contact Samsung or your carrier for possible device replacement.

Problem #2: Galaxy S8 screen turned black and won’t turn back on

Hi there, I bought a Samsung Galaxy S8 and this January it suddenly BSoD-d without any apparent reason. It was low on battery, then it started weirdly flickering, then during my last call the screen died as I was still hearing the other person, then it was completely dead. If i plug it in the charger, occasionally I will hear the sound of it recognizing it, but It won’t turn on anymore, and laptops do not recognize it. All the soft and hard reboots didn’t work (i couldn’t start it in any mode as it has no screen), though I hear the vibration when I do it and it heats slightly when charged. I also hear selective sounds (sms) but not the music on turn on. I actually took it to a service center, as it’s still in warranty, and they claimed that “display matrix was molten due to a hit” and won’t service it for free. It sounds as BS to me as the phone didn’t suffer any hits or heat immediately prior its death. I have dropped it of course (that’s why i got a phone with metal casing) but I find it strange that this would be the reason weeks after the fact. I used to have S3 Mini that suffered many violent hits and still works to this day. Also, no device will recognize the phone. Could a hit result in a dead display weeks after? And is my issue common? Could there be a preexisting defect that caused the screen to die? And could it have anything to do with charging via a laptop? Thanks, Ana p.s. I have no idea which version of Android I had. — Ana

Solution: Hi Ana. Like exposing your device to water or moisture, effects of a physical impact on an electronic device can sometimes manifest later. Even if there’s no perceived physical defect or damage right after a fall, or after hitting your smartphone, it’s possible that a component or the motherboard may had been weakened though it can still allows the device to work for a while. Based on your problem description, the symptoms are consistent with a hardware malfunction so the most likely solution for it must only be repair. At worst, the damage may even be more extensive than we believe that an entire motherboard replacement may be necessary. Any of these solutions are not ideal of course but given the device’s condition right now, there’s really nothing much that you can do. There’s no software trick that you can perform obviously to turn the screen back on and make the entire system work as it was before.

We suggest that you bring the device to a technician you trust so you can get an honest assessment. If the problem is isolated to the screen only, replacing this part may be the solution. Otherwise, you’re probably looking at a full motherboard replacement, which is not worth it, as far as our opinion is concerned.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solved Samsung Galaxy S8+ Is Not Fast Charging

The #Samsung #Galaxy #S8+ is a former flagship phone that has a large Infinity Display making it great to use for viewing various multimedia content. This model sports a 6.2 inch Super AMOLED display and uses either a Snapdragon 835 or Exynos 8895 combined with 4GB allowing the phone to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8+ is not fast charging issue and other related problems.

If you own a Samsung Galaxy S8+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S8+ Is Not Fast Charging

Problem: Hi…Whenever I charge my phone it shows Fast charging & within a minute it automatically swaps & shows Cable charging. I have tried in safe mode, factory reset, wipe cache, & checked with another new adapter & usb also, Even I cleaned usb & charging port with cleaner but the problem remains same..:disappointed: Note:(I am not sure, but I noticed this problem started when I put dual SIM in it, :thinking:) I am eagerly waiting for your help.. Thank you.

Solution: To make sure that your phone will fast charge you should enable this setting in your device. Go to Settings > Device maintenance > Battery > Advanced settings and turn on Fast cable charging. Use the provided Samsung Adaptive Fast Charger or a Qualcomm Quick Charge 2.0 charger to charge the phone. It will usually take 2 hours to charge the phone from 0 to 100.

In case the issue still persists and since you have already performed most of the recommended troubleshooting steps for this type of problem then make sure that the phone is running on the latest software version. If it is then you will need to contact the Samsung support team regarding this matter.

S8+ Black Screen of Death

Problem: I have a Galaxy S8+ that has the Black Screen of Death.  I can hear it turn on, it vibrates, the blue light flashes, but the screen is black.  Your solutions don’t work for me (resetting the phone, etc.) because I can’t see anything on the screen.  I’ve tried the suggestions on YouTube. Nothing works. Do I need to throw the phone away?

Solution: The best thing that you can do right now is to try to restart the phone by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. In case the screen is still black then I would recommend that you start the phone in recovery mode. If the screen works in this mode then do a factory reset. Take note that the reset will erase your phone data.

If the above steps fail to fix the problem then this might already be caused by a damaged display assembly. You should have this checked at a service center. It’s likely that you will need to have the display of your phone replaced.

S8+ Freezes

Problem: Hey, my S8+ has been having some issues, at times the home screen would freeze then resulting to the phone just randomly blacking out and going off. When I turn it back on, half of the battery would be dead. At first I thought the battery of the phone was the problem . The phone and the apps have become harder to use because it’s slowing down and the constant blackouts, I now have to carry my charger around in cases it’s blacks out and I have no battery at all.  

Solution: If your phone has a microSD card then try removing this card as this might be causing the problem. In case the issue still occurs even with the card removed then proceed with the troubleshooting steps listed below.

  • Start the phone in Safe Mode then check if the problem occurs in this mode. In case it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.

S8+ Does Not Charge

Problem: I just bought an S8 plus, when it arrived yesterday in the mail my fiance plugged it in to charge it, it never charged…I’ve tried multiple cables and still no charging icon, won’t turn on, won’t do anything…I don’t know what version of Android is on it because it won’t power on…was wondering what I could do short of returning the phone…any tips and advice would be greatly appreciated.

Solution: Try cleaning the charging port of the phone using a can of compressed air then use a charging cord and wall charger (that have been tested to work on another device) to charge the phone for at least 20 minutes. In case the phone still does not charge then I recommend you have this replaced.

S8+ Battery Is Draining Fast

Problem: My battery is draining faster lately .. especially when i play games .. after uninstalling some apps .. the battery showed some improvement .. but when i play games .. the same problem persists .. a year ago i used to play for two hours with only like 30% charge using ! Now playing for half an hour takes consumes about 15% of battery charge

Solution: It appears that the battery of your phone has degraded over time due to the constant high power demand of the games that you are playing. If this issue occurs only when playing games then it’s likely that your battery is not in its peak performance anymore. You could consider having the battery replaced with a new one to fix this problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Solved Samsung Galaxy S8+ Black Screen of Death BSOD

The #Samsung #Galaxy #S8+ is a flagship model released last year that’s considered as the bigger version of the S8 phone. This device has a 6.2 inch Super AMOLED display and is able to accomodate a much larger 3500 mAh battery. Because of its powerful hardware components the phone is able to run multiple apps with no noticeable lags at all. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8+ black screen of death BSOD issue and other related problems.

If you own a Samsung Galaxy S8+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S8+ Black Screen of Death

Problem: I have the ‘black screen of death’. My phone is on and charged – however, even with trying to reset, the screen stays black all the time (the samsung logo doesn’t show up) so I’m unable to try some of the other suggestions. I can answer a call as I can guess where the button comes up on the screen but only when I call myself as my phone was on silent and no vibration modes prior to the issue. Can you make any further suggestions of ways to try to fix this or will I need to take it into someone to look at?

Solution: Since it appears that the phone is still working as you can still answer a call then it looks like the problem right now is that the display is not functioning properly. The best thing to do right now is to check if this is caused by a software glitch. Try to start the phone in recovery mode. If the screen works in this mode and you see several options on the display then proceed with the factory reset option. Take note that this will erase your phone data. Once this is done try to check if the issue still occurs. If it does then you will need to bring the phone to a service center and have it checked.

S8+ No Display After Screen Replacement

Problem: I have recently replaced my screen and it is a Samsung S8+ using the ifixit guide, I bought the complete assembly so I wouldn’t have to try and remove the glass. I also checked and double checked the cable connections to make sure they are connected. I even bought a new battery to eliminate any issues. A corner of the frame is broken and so the screen lifts a little.. The two things I need fixed is I have no display. The light and indicator and sound works but no display. Is the screen lifting causing this? Because I have even changed the complete assembly out for another new one as well.. Still no success. I tried taking the discharge out by holding the power button while phone is off for 1,2, and 3 mins and tried a reset combination of button holds. I’m at a loss. Please help

Solution: When you replace the display assembly of the phone with a new one it should be working properly after the procedure ( as long as the replacement screen is not defective). Since you are experiencing a no display problem then it’s very likely that the information from the motherboard is not reaching the display. Try to check the connection between the motherboard and the display and make sure that it is placed correctly. Should the problem still persist then you will need to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

S8+ Screen Is Black With Blinking Blue LED

Problem: We are on vacation and my husbands phone was in his pocket at the beach and a wave came up and the phone got wet. The phone immediately shut down and a blue light came on. Then it blinked for a while and now it is just a blue light that is on. We have all our photos here and would love some help. Thank you. This is a Samsung Galaxy S8 plus. I pushed the volume and power button and screen came up that said warning and said to push volume up if you want a new os or down volume if you want to continue. I pushed down and nothing happened and the screen is still black with a pulsing blue light.

Solution: It looks like sea water might have entered the phone which is causing the problem right now. Although this phone has some level of water resistance there are still instances when water can enter the device.

The best thing that you can do is to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done try turning on the phone. If the problem still persists then you will need to bring this to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S8 Black Screen of Death

The #Samsung #Galaxy #S8 is a flagship phone released last year that’s best known for its 5.8 inch Super AMOLED display with an 18.5:9 screen aspect ratio. This is the first flagship phone of the company that sports this new screen design and also introduces several new features such as the removal of the physical home button and the moving of the fingerprint sensor to the back of the device. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 black screen of death issue and other related problems.

If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S8 Black Screen of Death

Problem: My Samsung Galaxy S8, has the Black Screen of Death issue. It goes black after I use camera for a while, or when its heated when fast charging. I have tried the cache partition reset, safe mode, factory reset methods, but the issue is still there. This is a US device and I am using this in India. The service center here said its a software issue but are not ready to help since its an international device. Since it still has BSoD issue even after factory reset, can it still be a software issue or it should be a hardware issue? If I install the US software using Odin, and something breaks, can I still claim warranty in the US service center? Or shall I wait for the official Oreo update, if that may solve the issue? The device is under warranty until Aug 2018.

Solution: Since you have already performed a factory reset and the issue still occurs even when no new apps are installed in the phone then this might already be caused by some internal hardware component that is failing to work properly.

You can however try to wait for the Oreo update to arrive on your phone and update the device accordingly. Do not manually flash the update firmware file using Odin as this will usually void the warranty.

In case the issue persists and since the phone is still under warranty then I suggest that you have this checked at the official service center.

S8 Will Not Turn On After Charging

Problem: Phone was switched on and had been charging, then when went to use it again it would not power open when pushing power button. Also was on an app that same night it just switched itself off and started to power up again without a warning. I purchased this phone outright last April. Don’t know if it is an update problem coz since I checked for updates it has been playing up. Hope you can help me fix this issue. Thanks

Related Problem: i have a galaxy S8 just recently is died just shut off with a full battery i figured the battery was dead so i plugged in the phone and left it sit overnight and the next morning it wouldn’t turn on so i did a forced reset holding down the power and volume down button the status LED turned white and nothing happens the LED just stays white and the phone wont turn on and forced resets have no affect any advice would be great

Related Problem: Charged my phone in a car charger port after a few seconds the phone blanked out. The Samsung logo came on then the phone did not turn on, the phone is no longer charging nor rebooting. Can this issue be fixed even at a repair shop or will I need to get a new phone.

Solution: To turn on the phone you should first remove the microSD card of the phone ( if one is installed) then press and hold the power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then proceed with the steps listed below.

  • Clean the charging port of the phone using a can of compressed air.
  • Charge the phone for at least 20 minutes using a wall charger. If you don’t see any charging indicator then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port. If you have a wireless charger then you can try this as well.
  • Check if the phone can turn on.
  • Try accessing the recovery mode. If you can access this mode then the problem could be caused by a software glitch. I recommend doing a factory reset. Take note this reset will erase your phone data.

In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.

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