Archives for

#S7Edge

Poor signal causes Samsung Galaxy S7 Edge to drop calls frequently [Troubleshooting Guide]

  • Learn how to troubleshoot your Samsung Galaxy S7 Edge (#Galaxy #S7Edge) that frequently drops calls due to poor signal.
  • Discover the procedures that can help you regain the usability of your phone that’s suffering from bad reception.
  • Learn how to troubleshoot dropped calls issue that started after a firmware update.
  • Know what to do if your phone can make calls but drop them after a few seconds.
  • Learn how to troubleshoot the error “Unfortunately, Phone has stopped” that also results in dropped calls on the Galaxy S7 Edge.

Galaxy-S7-Edge-dropped-calls

We’ve been receiving reports from our readers who own Samsung Galaxy S7 Edge units complaining about dropped calls that are reportedly caused by poor signal or bad reception. This problem also plagued Galaxy S5 and S6 owners but Samsung didn’t acknowledge the issue, although firmware updates seemed to have made the reception of those devices better.

In this post, I will guide you on how to troubleshoot your phone if it frequently drops calls due to poor signal. But please note that we can only rule out problems especially if they’re with your device. Network-related issues should be addressed by your carrier or service provider.

Before going any further, if you have other concerns with your phone, do visit our S7 Edge troubleshooting page and find issues that are similar or related to yours. You may then use the solutions or troubleshooting procedures we suggested.

For those who need further assistance, do not hesitate to contact us by completing our Android issues questionnaire. We are always willing to help you but please provide us with necessary details about the problem and your phone so we can help you better.

Now, going back to our troubleshooting, here’s what you need to do in order to troubleshoot the your Galaxy S7 Edge that drops calls before you call your service provider…

Troubleshooting Galaxy S7 Edge Dropped Calls Issue

As mentioned in the title, the cause of the problem is poor signal reception, so we’ll have to troubleshoot that one first. Before going to our step-by-step instructions, here’s a couple of messages we received from our readers that describe this issue clearly.

Hello droid guy. I’ve been following you for years now and I started reading your blog when I got my Galaxy S5 about a couple of years ago. I’m contacting you now because I have a problem with my new Galaxy S7 Edge (I upgraded from the S5). It seems that it cannot receive good service because there are times when the signal bars show there are only two bars of signal and there are also times when it’s zero. What’s most annoying though is when it shows all its bars having signal but I can’t make calls. There were so many instances already that my calls got dropped because of this. I already called my carrier but I was pushed to contact Samsung as they said it might be a hardware issue. It’s a hassle really. I’m hoping that you guys can shed light to this problem as I don’t really want to send my phone in for repair because I’m using it for my job. Please help me. Thanks, Joshua.

Step 1: Remove any third-party accessories and/or cases

There are accessories that may interfere with the signal. It is necessary that when you troubleshoot, there shouldn’t be any third-party accessories attached to your phone to avoid complications.

Step 2: Reboot your phone if you haven’t done it yet

This simple procedure will force the phone to re-establish connection to the network aside from refreshing the phone’s memory. If the phone was set to automatically scan and connect (all phones are set to do this by default unless the owner changed it), then it will regain it cellular connection and you’ll be able to make calls without issues.

Step 3: Contact your service provider or carrier to check if your account is still in good standing

After you removed third-party accessories and rebooted your phone but your phone is still not getting signal, has poor reception or if calls still drop, then it’s time to contact your service provider. You may be required to perform troubleshooting with its tech support to find out what the issue is. Just by ringing your provider, a lot of your questions will be answered. For instance, you’d know if your account is barred or if you’re in an area where there is really poor coverage.

In case you recently changed carrier but kept the same number, both your previous and new provider should be able to give you suggestions on what to do. For instance, it would usually take 48 hours before a phone number is fully ported, so you’ll be advised to wait a day or two.

There are also times when the newly ported number needs to be re-activated on your new provider and such procedure won’t be done unless you made a report.

Step 4: Try to check if your SIM card is properly mounted

Regardless whether your on the phone with tech support or not, check the SIM card if it’s properly mounted especially if you’re not getting any signal. If it’s inserted properly, then there’s a chance the SIM card is damaged and your provider is obliged to provide you with a new one but you’ll have to wait 5 days or more for the replacement to arrive.

As a rule of thumb, if you’re getting the ‘No SIM card’ or ‘Insert SIM card’ error, always check if the SIM card is properly mounted and if the problem persists after that, then contact your provider right away.

Step 5: Do the master reset before sending the phone in for checkup

Assuming that everything is fine with your account and that your provider said there’s no problem on their end and that you’re in an are where there’s usually good coverage, then you’re left with no other choice but to send your phone in for checkup because one of the following is possible:

  1. There’s an issue with your phone’s antenna
  2. A hardware problem is causing the phone to lose signal randomly
  3. The device may have suffered liquid and/or physical damage that affect its normal operations
  4. There’s a serious firmware issue that needs to be addressed immediately

Here’s how you do the master reset on your Galaxy S7 Edge:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset, try to check if there’s an available firmware update and download it.

Related Problems from our Readers

Now that we’re done troubleshooting the Galaxy S7 Edge drop calls issue, we want to show you how this issue occur by citing some of the problems we received from our readers and learn how to address them.

Galaxy S7 Edge started dropping calls after an update

Q: “Hi Droid guys! Got a problem with my Galaxy S7 Edge because it keeps dropping calls. The issue started just a few days ago and I think there was some kind of an update that I downloaded. So my question is how can I get rid of that update that I downloaded so this problem will go away?

A: If the problem started after an update, then there’s a possibility that it’s caused by some corrupt system caches. For this problem, you should try wiping the cache partition to get rid of the caches that were used by the previous system. Here’s how you do it…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge can make calls but they drop after a few seconds

Q: “My phone is actually acting weird and I just can’t understand why it’s doing this. First off, it’s a Galaxy S7 Edge and it’s about 3 months old. This problem started I think 3 weeks ago but I didn’t try to fix it then because I don’t really make phone calls that often. However, as of late, I tried to make a few calls and they always connect but then they got cut off after a few seconds. Can you help?

A: Please try to follow the troubleshooting procedure above and if the problem persists, you should call your service provider as it’s more likely an issue with the network or your account. There’s nothing more we can do about it but I’m sure your provider can.

Galaxy S7 Edge drop calls when error “Unfortunately, Phone has stopped” shows up

Q: “It doesn’t happen all the time but it’s nevertheless annoying because you wouldn’t know when the problem occurs. I just want to be able to use my new phone without thinking it might fail but it’s not possible because there are times when the error “Unfortunately, Phone has stopped” pops up. Sometimes, before I make a call, the error shows up but there are also times when the call just gets disconnected due to the error. My phone is the S7 Edge and I bought this brand new. What’s causing all this? Help me.

A: It seems that the minor app problem is causing a big trouble. I think the problem is with the dialer app. For some reason it crashes and when it does, either you get the error message before making a call or get disconnected from your call if the phone app crashes while you’re connected. Try clearing the cache and data of the phone app first:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this doesn’t fix the problem, then you have to do the master reset.

RELATED POST: How to fix Samsung Galaxy S7 “Unfortunately, the process com.android.phone has stopped” error

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that won’t bootup or turn on after a firmware update [Troubleshooting Guide]

We received a lot of complaints from our readers who own the #Samsung Galaxy S7 Edge (#S7Edge) and one of the most common issues is that the phone would no longer bootup or power on after a firmware update. So, a question about whether or not to update the phone was raised and of course, we have to investigate this as it seems to be a very serious firmware issue, although some cases may have been caused by hardware problems.

galaxy-s7-edge-black-screen-wont-turn-on-boot-up

First off, I want to put a clear distinction between the terms “booting up” and “powering on” to avoid confusion. When you say the phone isn’t booting up, it actually powers on but it can’t successfully load everything and reach the Home screen. Most of the time, the device is stuck on the logo or the black screen after that. Boot loop is also a part of this problem because of the time the logo is farthest the phone can reach before it restarts.

When you say the phone isn’t turning on, it means that there’s no sign of power whatsoever. The device won’t respond when you press and hold the Power key or any other buttons for that matter, although a combination of buttons may bring the phone back to life provided that the problem is a minor issue with the firmware and not with the hardware.

Read on to understand more about these issues and learn how to fix them or, at least, troubleshoot your Galaxy S7 Edge in case one of these may happen to you. If you have other problems, however, make sure you visit our S7 Edge troubleshooting page for we have already addressed a lot of problems that occurred with this device. We may already have a solution to your problem so try to find issues that are similar to yours. On the other hand, if you need further assistance, you can always contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that won’t boot up successfully after an update

The booting up issue is the first I want to tackle in this post because more often, it’s firmware-related. Below are some troubleshooting steps you can actually use to see if you can fix the problem on your own without any help from a technician or your provider. But before that, here’s one of the problems we received.

Related Problem: My Galaxy S7 Edge just got updated and I thought everything went well but after a few days, I noticed the phone seemed to have slowed down noticeably and after that it shut off. When I tried turning it back on, it just stays on the black screen after the logo. Turning it off and then on again will result to the same thing. Can you guys help me out here? What can I do to fix this problem and I’m also curious as to what caused it? Thanks a lot!

As our reader said the S7 Edge’s performance noticeably deteriorated before it actually turned itself off and got stuck on the black screen after the logo appears on the screen. It’s actually a typical “stuck during boot up” issue and while it seems minor based on the description, there were reports about the same problem that are more complicated than this one. Therefore, we need to troubleshoot the device thoroughly and not just based on the problem I cited here.

Step 1: Verify it’s not just an issue with any of your downloaded apps

There are cases wherein the phone gets stuck during boot up as soon as the update gets installed and there many also reported to have used their devices for a few days before the problem started. But whatever the case is, the safest thing to do while you’re still trying to find out what the culprit is is to isolate the problem but restarting the device in Safe Mode. In this state, the device will run at default settings with only pre-installed apps and built-in services running in the background. In other words, all third-parties will be temporarily disabled.

The other term for Safe Mode is diagnostic state wherein you can immediately know if the problem is with pre-installed apps, firmware or downloaded apps.

If the problem still occurs even in safe mode, then it’s either a problem with the pre-installed app or the firmware itself, otherwise, the third-party apps have to be looked into. You need to find out which app is actually causing the problem and uninstall it, although it’s really difficult to determine which one is the culprit. But anyway, here are the steps on how to boot your Galaxy S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

The purpose of this procedure is actually to know whether your phone can boot up successfully and if so, try booting it up normally and if that doesn’t make any difference, boot it up in this state again and this time, find the apps that are causing the issue.

On the other hand, if the phone cannot boot in safe mode successfully, the next step is necessary.

Step 2: Try booting the phone in Recovery Mode and wipe the cache partition

This procedure must be done if the phone still cannot boot up normally after getting out of safe mode or if it cannot start up in that state. The problem might be in the cache because it occurred after an update. More often, the system cache gets corrupted during the update process and if it continues to use it, issues like this occur.

When it happens, you should delete the system cache so that Android will be forced to create new files that will replace them. So, here’s how you boot your S7 Edge in Recovery Mode and wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the phone gets stuck during boot up still, then you have no other choice but to do the next step.

Step 3: Boot your phone in Recovery Mode again and do the Master Reset

For firmware issues, this is a very effective procedure as it doesn’t just delete your apps, data and files, it also reformats the entire data partition where system files are saved. In that effect, no corrupt will be left behind that’s why it’s imperative you do this step before deciding to send the phone for checkup and/or repair. Here’s how you do the master reset:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the reset fails, then visit a local shop or go to your provider and have it taken care of.

Troubleshooting Galaxy S7 Edge that won’t turn on after an update

If the phone refuses to come back on after being updated, it could mean that the firmware installed on it is totally corrupt, damaged or lacking many files. However, there is also a possibility that it’s a hardware problem and it’s just a coincidence that the problem occurred after the firmware update. With those things under consideration, follow the steps below in troubleshooting your device but before that, here’s one of the problems we received related to the issue at hand.

Related Problem: I hope you guys are doing well as I really need your help. I bought the S7 Edge several months ago and while I was satisfied with its performance before, I’m very disappointed now and it ceases to work already. There was an update that got installed then the phone turned off and won’t power back on no matter what I do. I need your advice on this please. Thanks.

Step 1: Verify that it’s not just a problem caused by a system crash

The firmware works hand-in-hand with the hardware but there are times the former crashes and when it happens, both of them may suffer. Being unresponsive is just one of those symptoms. Since the Galaxy S7 Edge doesn’t have a removable battery, you cannot just do the battery pull trick just like old models.

Samsung engineers, however, already thought of this so they included a combination that will simulate battery disconnect. That’s what you need to to do rule out the possibility of a system crash. To do that, the press and hold the Volume Down button and the Power key together for 10 seconds. If there’s enough battery and that there’s no actual damage to the hardware, the phone should reboot.

Step 2: Charge the phone to make sure the battery has enough charge

It’s a power-related issue so you immediately need to rule out the possibility that the battery only got drained that’s why the phone won’t turn on even just after a firmware update.

Aside from that, you can also immediately tell if the firmware detects the phone being connected to the charger because if so, it should show the usual charging signs like the charging icon on the screen and the red or green LED on top of the screen. If none of those show up, then try a different charger and if still no, then you might be looking at a possible hard-bricked phone. Your last chance is to send the phone for repair.

If you’re verified it’s not a battery issue and that the phone actually responds while charging but the device still won’t turn on, then try to wipe the cache partition but first you need to boot your phone in recovery mode. If that fails as well, then the reset is also necessary provided the phone turns on. Lastly, you need a real technician to get it fix if the problem remains.

MUST READ POSTS

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge black screen of death [Troubleshooting Guide]

  • Understand why your #Samsung #Galaxy S7 Edge (#S7Edge) has a black screen and unresponsive but its LED is blinking. Learn how to troubleshoot the problem and eventually fix it.
  • Know what to do if your device is suffering from black screen of death (BSoD).

 

Galaxy-S7-Edge-black-screen-blinking-lights

Among the most common screen- and power-related issues with the Samsung Galaxy S7 Edge is the black screen of death (BSoD), which leaves the phone unresponsive to button presses and screen taps. The display is black, hence the name, but there are times when the screen flickers from time to time.

Apparently, it’s worse than any screen issues that have been reported except broken digitizers and totally damaged LCDs. More often, the owner doesn’t know why it happened and mostly said they just found out their phones won’t respond with their screens black. Here’s one of the messages we received from our readers that best describes this issue…

Hey guys. I don’t know if you can help me with my problem but I just want to ask for help as I have no one to turn to except an expensive technician. My phone is Galaxy S7 Edge, which I purchased 3 months ago and my problem is that the screen is black, it won’t respond when I tap it, nothing happens when I press the power key but there’s blue light blinking. I would surely appreciate if you can help me. Thanks in advance.

In the case I cited above, the phone’s screen is black but the LED is blinking with blue light, which means the user has some unread messages, notifications, etc. This is one of the variations of the problem. The worst case is when the screen is black with no lights blinking or something. We will try to look into these problems.

Before we go deeper into our troubleshooting, for those who have other issues with their Galaxy S7 Edge, please visit our troubleshooting page as we have already addressed a lot of issues with this device. There may already be some solutions to your problem or we may already have drafted a troubleshooting guide for it.

For our readers who need further assistance, we are always willing to help. You can reach out to us by completing our Android issues questionnaire. But please provide as much information as possible so that we can give you more accurate solutions. It’s a free service so don’t worry about anything.

Troubleshooting Galaxy S7 Edge black screen with lights blinking

As to the problem above, more often it’s caused by a system crash that left the phone unresponsive to button and touch commands. Issues like this can be fixed by the forced reboot procedure.

Press and hold the Volume Down button together with the Power key for 10 seconds. The phone will reboot normally provided there’s enough battery left to power up it’s components.

It’s easy to fix this problem but it’s possible it will occur again in the future. The worse thing is that it often occurs during the time you badly need a phone. My concern is what if your phone freezes when there’s emergency?

It is therefore, imperative you fix the issue now than suffer the consequences later. You need to find out what caused it and my first suggestion is to boot your device in safe mode and continue using it for a day or two to see if the problem happens again. Here’s how you boot your device in safe mode if you don’t know how…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem happens again even in safe mode, then one or some of the pre-installed apps may have issues with the system or it could be a firmware issue and a serious one. On the other hand, if the black screen issue doesn’t occur, then there’s one or two of the downloaded apps that may have crashed and resulted to this problem. You need to find them and uninstall them to be safe. Begin your search with your recent downloads and then go after the apps you’ve downloaded a long time ago but haven’t been used recently. If there are apps that need to be updated, then update them.

The key to fixing this problem is proper observation. Once you’ve done something, closely observe your phone to see if the problem got fixed or not. And lastly, if you might want to try to reset the phone (well, assuming the phone can boot up in recovery mode). It will delete everything in it but if this is all you need to do to fix the problem, then you have no other option:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this simple troubleshooting guide can help you fix the black screen with lights blinking issue.

Troubleshooting Galaxy S7 Edge black screen of death

This one here is the real black screen of death; display won’t flicker, no lights, no nothing. This problem can be as simple as a system crash or as complicated as faulty hardware. Keen observation and thorough troubleshooting is necessary to know the cause or the culprit and to eventually fix the problem.

That said, please try to follow these steps…

Step 1: Forced reboot

As I said, it can be just a simple firmware crash issue and just like the problem I cited above, I want you to do the forced reboot procedure to see if the phone reboots normally. Press and hold the Volume Down and Power keys together for 10 seconds.

If it really is a system crash problem and if the phone still has enough battery to power up its components and run the firmware, then it will turn on, otherwise, do the next step.

Step 2: Charge the phone

It’s too early to jump into a conclusion that it’s a firmware issue. It might be just a drained battery that rendered your phone unresponsive. Therefore, it’s time you tried charging it. Aside from the obvious reason that we suspect the battery got drained, this step will also tell you if the device responds when it detects current is flowing through its circuits.

If the phone doesn’t charge, I suggest you read our posts that specifically address this problem and its kinds.

Here’s one tip: when you plug the phone and it won’t charge, leave it plugged in for 10 minutes and then do the forced reboot procedure while it’s plugged in.

Step 3: Attempt to turn the phone on

If your handset charges but won’t turn on, then do everything to bring it back to life. You have a couple of things to try to confirm if your phone can still power up its hardware or not.

RELEVANT POST: How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

Try booting it in safe mode – I provided the step by step instructions above on how to do this. The reason why I want you to do this is because sometimes third-party apps and services crash, which may also cause the firmware to crash or become unresponsive.

Boot it up in recovery mode – Booting the phone in recovery mode will power up all its hardware components without running the user interface. So, if the hardware is fine and if there’s enough battery, then the phone should be able to boot up. Here’s how you boot your device in recovery mode…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 4: Send the phone in for repair

After doing all these steps and the phone remains unresponsive and its display black, it’s time you sent it or brought it to a local shop to be repaired. We technicians can do tests to determine what really is the problem with your device. As far as doing your part is concerned, you’ve done enough but sadly, the device is suffering from a serious issue.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S7 Edge that won’t charge using its charger, other power issues

Charging issues is one of the most common power-related problems with the #Samsung Galaxy S7 Edge (#S7Edge). We actually received a lot of complaints from our readers who were complaining about their phones that won’t charge using the wired method. In fact, we already addressed many of these problems before but since we are still receiving quite a lot of similar issues, we cannot just stop publishing posts like this.

Galaxy-S7-Edge-not-charging-properly

In this post, I included a few charging issues. The first problem is about a unit that doesn’t charge while plugged in using its power adapter but charges with 1A power bank. It might be an issue with the hardware or the firmware and there’s only one way to find out–troubleshooting. So, read on to understand more about this problem and learn how to deal with it in case it occurs to your.

As to our readers who are bugged by other issues, make sure you visit our Galaxy S7 Edge troubleshooting page as we’ve already listed hundreds of problems with this device. Try to find issues that are similar or related to yours and use the solutions we suggested. If they don’t work for you, you can always contact us by completing our Android problems questionnaire. Please provide us with detailed information about your problem so we can help you better.

Galaxy S7 Edge doesn’t charge using power adapters or chargers

Problem: We have had the phone for about 2 months and we had been travelling on a coach and it had charged fine but when I have come home it has not charged I have tried about 5 different plugs and chargers and it won’t charge it only charges when I use a 1 amp portable power bank and this has happiest to me and my sister. We both have S7 edge me black her gold and it has happened on both. I think it is a software thing. We have updated a few weeks ago and we have tried to restart the phone many times. Please help.

Answer: Well, it can be an issue with the firmware or a problem with the chargers or the cable you use. We cannot just jump into conclusion without doing some troubleshooting. Two Galaxy S7 Edge phones having the same issue and do you think it’s also a coincident that it happens to you and your sister? I don’t think so. Probably, you have the same set of apps installed, right?

My first suspect are the apps. You may have installed an app that can manipulate the battery. With that in mind, I want you to boot your device in safe mode to temporarily disable all third-party apps.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once the phone successfully booted up in safe mode, attempt to charge phone using the original charger. I understand you already tried using 5 different chargers, is that accurate? If so, then please just use the original one after all, those third-party chargers don’t work too. Should my suspicion that the problem is caused by one of the apps, then it should charge while in diagnostic state but if not, then try connecting your device to a computer if possible.

By connecting it to a computer, you can immediately tell if the USB cable has something to do with the problem. If the computer detects the phone, it must charge although very slowly but if not, then it’s the cable. Try using the USB cable of the other unit and see if that works.

Lastly, if the phone still won’t charge if not through the power bank, then take time to backup your data and files and reset the device. If you were right about your suspicion that it’s a software issue, then the reset may fix it but if not, then you have no other choice but to have it checked. Here’s how you effectively reset your device…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge won’t reboot, screen only flickers

Problem: I have tried the four steps to reboot my Samsung S7 Edge but the screen only light up for a fraction of a second and off again. I brought this phone in Vienna, Austria, because I lost my s6 phone in the taxi while travelling to work in Vienna. As I am permanently in another country, I would like to request whether I can still be helped to fix my phone?

Answer: I don’t know how this problem started since you only told us what’s happening with your phone now or what the problem is. If it’s damaged physically or by water, then wherever you go, you cannot claim warranty. However, if it’s a minor problem not caused by you, you may still be able to have it checked by a technician without a service fee. Company rules vary from country to country so you won’t know unless you try.

Galaxy S7 Edge draining the battery while plugged in instead of charging

Problem: I tend to put my phone to charge and I would text people while charging and I recently sawas it would not charge it would actually drain more than charger. I have this problem while the phone is being charge and I have the fast charging cable. Can you please help.

Answer: Try turning the phone off and plug it in to charge and if it charges fine and fast, then the problem might be as simple as too much apps running in the background draining the battery quicker than the device could charge. The next thing to do is verify whether the phone also charge fine while in safe mode and if it does, then try to find out which apps are causing the problem.

On the other hand, if the device won’t charge properly even if it’s turned off or in safe mode, then it might be a problem with its charger. At this point in time, try using a different charger or try connecting your device to a computer. Should the device charge when using a different charger or connected to a computer, then it’s time to buy a new charger, otherwise, let it be checked by a technician.

Galaxy S7 Edge won’t turn on nor respond without apparent reason

Problem: I was headed home with my Samsung Galaxy S7 Edge working perfectly fine. So I put my phone at a pocket in the car. And when i got home it suddenly was not responding. I tried charging it but the led indicator wasn’t lighting up but I still kept it plugged for like maybe 20 mins but still wont turn on. I also tried doing the reset with the volume key down and power button thing and it still wont respond. Should i get my phone repaired or something?

Answer: Don’t worry, it’s not as bad as you think. It’s a simple system crash, which leaves the phone unresponsive and charging is also impossible to do. You can bring your phone back to life by pressing and holding the Volume Down button and Power key together for 15 seconds. If the problem happens more often, the phone might be suffering from a serious firmware issue and a reset might be necessary. My point is, since it already happened once, there’s a chance it would happen again so continue observing your phone.

Galaxy S7 Edge keeps showing the “moisture detected” warning

Problem: Ever since using the VR I have charging issues with intermittent “moisture detected” warnings.  Phone has not gotten wet and USB port is dry. At times while phone is charging after the charging will stop/continue randomly with intermittent warnings. Sometimes it will charge without issues for a good 30 min prior to any signs. Sometimes longer. I’ve read other reports with similar or identical issues.

Answer: Try to check the USB port on your phone to see if there is a pin that’s bent or a lint inside. If there’s a bent pin, try to straighten it out as that might be the problem and as for the lint or debris, just remove it or blast compressed air into the port to clean it up. However, if there’s no problem in the port, it’s time you had it checked.

Galaxy S7 Edge won’t turn on after possible overheating

Problem: Was using Dr Fone to recover deleted photos from my S7 Edge. Software froze which is when I realised my phone seemed to be switched off, but extremely hot, above 104f (baby thermometer).  Error message was to the effect that my phone malfunctioned. So I disconnected connection from my PC. I used the volume  and start button, this eventually seemed to switch the phone off, as it started to cool down. However I cannot switch my phone on.  Can you help?
Answer: In other words, the phone overheated. Pressing and holding the Volume and Home buttons won’t turn off the device so I think the phone switched off on its own as preventive measure because if it stayed on, it might have been fried.

Allow the phone to cool off and then press and hold the Volume Down button and then the Power key and keep them pressed together for 15 seconds. That should boot the phone up but if not, try to charge the phone for a few minutes and try to see if it does heat up fast because if so, there’s nothing you can do about it except bring it to a technician and have it checked or repaired. If it charges, however, and the charging signs are showing, then you can turn the phone on after a few minutes.

Galaxy S7 Edge froze but home screen is on with blue line

Problem: My Samsung Galaxy S7 Edge has frozen up, the home screen is on but there’s a blue line that’s scrolling up and down it won’t let me enter to my apps. It does not respond at all.

Answer: That’s another variation of a system crash–the phone becomes unresponsive but the screen stays on. To fix it, press and hold the Volume Down and Power keys together for 15 seconds. This will make the phone reboot normally.

Galaxy S7 Edge won’t charge up to 100%, stops at 70%

Problem: Hi. My phone all of a sudden doesn’t charge up to 100%, it stops at 70%, little icon on a battery shows lightning bolt on it while charger is plugged in but it doesn’t charge anymore. Tried to reboot but nothing changed. And i think battery life started to go down much quicker than usual. Any ideas?

Answer: Try to boot your device in safe mode and see if it can continue up to 100% when all third-party apps are disabled. If still not, try turning it off but continue charging it. If the problem remains, try to wipe the cache partition as corrupt caches may sometimes cause problems like this.

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, have it checked by a technician.

Is Galaxy S7 Edge waterproof? No, it’s not.

Problem: Phone not waterproof.  In 3ft of h2o, holding breath took pic and came back up no longer than 10sec. Phone will not come on contact Samsung and told since I didn’t purchase directly from them they are not responsible. How can you advertise one thing and not stand behind it.

Answer: First off, we are not associated with Samsung, so if you’re here to air out your frustration thinking we’re Samsung, you’re barking at the wrong tree.

But anyway, we also would like to tell you that the phone is water-resistant, not waterproof. No one can blame you for thinking it’s waterproof as the IP68 rating is one of the selling points of the phone. But the fact is water can still get into the device and that’s what happened to yours, right? Too bad Samsung won’t take it in and fix it without fee but it’s because water damage isn’t covered by the device’s warranty.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to Troubleshoot Samsung Galaxy S7 Edge “Warning: Camera failed” error

Some Samsung Galaxy S7 Edge (#Samsung #GalaxyS7Edge #S7Edge) owners have encountered the error “Warning: Camera failed” when trying to launch the stock camera app to take pictures or record videos. The error pops up as soon as the app opens leaving the owners without options but to close the app.

Galaxy-S7-Edge-Camera-Failed-Error-Fix

Some say the occurrence was sporadic while others say the error comes up every single time the camera is opened. Sporadic or not, I am sure you don’t want this problem to continue as you won’t know if it occurs the time you want to snap something important.

Among the most common symptoms of this problem are the following:

  • The error message “Warning: Camera failed” pops up as soon as camera opens
  • Camera app freezes and the error pops up after a few seconds
  • The app just closes by itself without popping up the error message
  • Error pops up when you open the app but the camera works the next time you open it
  • Rear camera works fine but error pops up when switching to front camera

This problem is actually not exclusive to the S7 Edge as this has been happening since the development of Android. It can be a firmware issue or a serious hardware problem affecting the camera sensor itself. Based on cases we’ve encountered before, here’s the list of the possible causes of this problem:

  • The stock camera app crashes preventing the camera sensor from operating
  • The camera sensor itself is defective and needs replacement
  • The Gallery freezes and crashes affecting the camera app
  • The firmware is corrupt or files needed to operate the camera are missing
  • The phone suffered liquid or physical damage that affected the camera
  • Some caches and/or data got corrupted for some reason
  • Smart Stay is interfering with the camera’s operation

Now that I presented the common symptoms and possible causes of this problem, here’s a couple of concerns sent by our readers who just got the new Galaxy S7 Edge:

Hi droid guys! I need your phone. My Galaxy S7 Edge is still 4 days old and I’m actually enjoying this new beast until I opened the camera. Yes, I just opened the camera after 3 days of learning its new features. I don’t usually take so many pictures and the camera didn’t interest me at all, however, I am worried because it gives me the error “Warning: Camera failed” when I opened it up for the first time. I closed it and opened it again and the error was gone. Tries several times to open it and snap photos here and there but the it didn’t return. Today, I opened it and the error was there again, closed it, no error, closed it and opened it again and there was the error. Apparently, the problem error doesn’t occur every time but I just want to know if there’s a way to fix it or should I have it replaced? Thanks for the help.” — Joseph

My name is Sarah and my phone is the new S7 Edge I bought about a week ago. There is an error that shows up telling me that the camera failed whenever I try to take pictures. This just occurred recently because I was able to take a lot of pictures since I got it. I don’t understand why it has to occur but if you know how to fix it and save me from driving 20 miles to the store to have it replaced, then I would surely appreciate it. Thank you!

Before going any further, if you have other concerns with your new phone, visit our troubleshooting guide as we list down every problem we address each week. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire. Make sure to provide all relevant information about your problem.

Step-by-step Troubleshooting

I understand how frustrating this problem could be to some owners considering the phone is brand new and a premium device (with premium price) at that. This troubleshooting guide only exists for owners who are willing to take some time tinkering their devices in a bid to fix it and save them from driving miles and miles to the store and spending hours of waiting until the tech finally fixes the device. Let’s try to perform a thorough troubleshooting by starting from very simple procedures.

Step 1: Restart the camera app and/or restart the phone

This is just a temporary fix but if you’re in a hurry to snap some pictures, try opening the camera app again after the error popped up. If you’re still getting the same error, then try to reboot the phone and then try again.

There are times when the app or the hardware glitches causing the former to crash and return an error. A simple reboot will refresh the phone’s memory and may fix the problem.

Step 2: Clear the cache and data of the Camera or Gallery

Both the camera and the gallery apps are connected and run simultaneously. When the camera takes pictures, the gallery will be the one to sort them, crop thumbnails, etc. There are times when the Gallery freezes and hangs after taking pictures, which may lead to the camera crashing either by giving out an error or by simply force-closing the app without warning.

So, if the error message pops up after taking pictures or even just viewing them through the camera, try clearing the cache and the data of the Gallery app first and see what happens. Don’t worry, your photos and videos are stored somewhere else and will not be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Gallery (Camera) app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the problem remained after that, then repeat the process but this time, clear the cache and the data of the camera app.

Step 3: Turn off or disable the Smart Stay feature

The Smart Stay feature in Galaxy S7 Edge uses the front camera in detecting the owner’s face once enabled. There have already been a lot of reports in the past complaining about this very same issue that is caused by this feature.

Smart Stay is a really good service but for some reason, Samsung may have overlooked some things causing the feature to interfere with the Camera’s normal operation. If you’re not using it or if having a working camera is more important than this, then you should disable it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Tap Display.
  4. Touch Smart Stay.
  5. Touch the toggle switch to turn it Off.
  6. Reboot your phone.

It should work now if Smart Stay was causing the problem.

Step 4: Try clearing the system cache

Minor firmware and hardware glitches are often caused by corrupt caches. Since we really can pinpoint which file got corrupted (but even if we can we still don’t have access to it), it’s always easier to just delete all the system caches and let the phone create newer files. With that, you need to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Clear all data by doing the master reset

This is your last resort if wiping the cache partition failed. If you’re familiar with factory reset, then this procedure is the same and aside from that, it reformats both the data and cache partitions. But just before you do it, make sure you backup all your data as they’ll all be deleted. Then, remove your Google account and disengage the screen locks to make sure the Anti-theft feature is turned off. Once you’ve done all of those things, follow these step:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Lastly, if the problem wasn’t fixed by the master reset, there’s a chance that the problem is with the camera sensor itself. Since you are still within the replacement period, take time to visit the store as soon as possible so you can have the unit replaced with a brand new one.

I hope that this troubleshooting guide helps.

We are always willing to hear from you so don’t hesitate to contact us using this form. If you’re contacting us because of a problem, we may take time researching on it, so please bear with us. Rest assured we read each problem we receive and research on them.

How to fix Samsung Galaxy S7 Edge that won’t read the mounted microSD card [Troubleshooting Guide]

One of the reasons why the #Samsung #Galaxy S7 Edge (#S7Edge) can easily beat any flagship device in the market today is because of its microSD card slot, which allows users to expand external storage for up to 200GB. While the manufacturer left out one critical feature, Adoptable Storage, the fact that you can store that much data on your phone is already good news. Besides, somebody already found a way how to enable Adoptable Storage without messing the permissions in the phone.

Galaxy-S7-Edge-cant-read-sd-card

One of the most common reasons why a microSD card can’t be detected or recognized by the phone is when it’s corrupt. The fact is it is more likely for the SD card to get corrupted than damaged as manufacturers nowadays are already making really durable SD cards that would last for years.

In this post, I will tell you what to do in case your S7 Edge won’t read from your SD card or if it won’t recognize it. I will provide instructions on procedures that you need to do in a bid to fix the problem with low collateral damage.

Before anything else though, for our readers who have other issues, make sure you visit our troubleshooting page as we’ve already solved a lot of issues with this device since it was released earlier this year. Try to find issues that are similar to yours and use the solutions and/or troubleshooting procedures we suggested. In case you need more help, do not hesitate to contact us by completing our Android issues questionnaire. We’ll get back to you as soon as we can but please give us detailed information about the problem.

Troubleshooting Galaxy S7 Edge that can’t read the SD card

It’s easy to determine whether the microSD card is just corrupt or totally damaged but you can’t know that without doing some necessary procedures.

Step 1: Reboot your phone first

If it’s the first time the phone failed to read from the microSD card, don’t do anything yet. Instead, reboot your phone and see if it can detect and read the card during boot up.

System crashes will also result to phone not being able to read the external storage. This has happened a lot in the past and some S7 Edge users are currently bugged by it. That is the reason why you need to reboot your phone first as you might be dealing with a firmware crash issue and not necessarily an SD card problem.

Step 2: Unmount the SD card, clean its interface, then remount

Should the problem remain after the reboot, then try to remove the microSD card and using a dry, clean cloth and wipe its interface or receptors. There are times when they get corroded and won’t conduct properly. As a result, the phone may not be able to read from the card.

The thing is even the simple unmounting and remounting will force the phone to detect the external storage and take time to read from it. So, it’s really very helpful to do this step after the reboot.

Step 3: Let your computer / laptop read the SD card

If your device is still incapable of reading the microSD card it used to read before, then you need to probe further to know if it’s a problem with the card or your phone and there’s no better way to do that than to let your laptop or computer read the card.

Computers can easily read removable devices even those that have issues. So, to know if the problem is the card or the phone, let your laptop or computer check it for you.

If the card is corrupted and the computer can’t read from it, you’ll immediately be prompted whether to reformat it or not. However, if it can be read and files can be accessed from it, then grab the opportunity to back them up just to make sure they won’t be deleted.

Once you’ve backed up your files, try to reformat the card using FAT32 and remount it to your phone. If the phone still refuses to read from it, then there could really be a problem with it.

Now, to probe if the phone is the issue, try to use a different SD card that know works. Mount it on your phone and if it won’t read from it, then double check there’s nothing blocking the receptors inside.

Step 4: Get the phone repaired or buy a new SD card

If the phone works fine with other SD cards but not the one you were using, then it’s time to buy a new one. I understand you may not been able to backup your data but you don’t have much of a choice.

On the other hand, if the phone cannot read from other SD cards as well, then the issue might be with the phone. Therefore, you need to have a technician take a look at your device but before you actually do that, you need to reset your phone not just to rule out the possibility that it’s a firmware issue but to also delete all your personal information.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix commonly reported Samsung Galaxy S7 Edge Internet problems

  • Learn how to #troubleshoot some pre-installed apps with the #Samsung #Galaxy S7 Edge (#S7Edge) that can’t connect to the internet.
  • How to fix your phone whose mobile data connection keeps dropping off.
  • Is there really a prioritization issue with the Play Store that affects phones connected via Wi-Fi?
  • How to permanently fix an issue involving the S7 Edge whose mobile data connectivity deteriorates over time until it drops off.
  • Who to contact if you have issues with mobile data connectivity with your phone? Companies concerned are Straight Talk and Samsung.
  • Learn how to troubleshoot your phone that can’t connect to the mobile data with new SIM card.

Galaxy-S7-Edge-Wi-Fi-Problems

We received a lot of internet-related issues from our readers ever since we started supporting devices. They are the most commonly reported problems not just with the Samsung Galaxy S7 Edge but all across the Android platform.

Read on to know more about these problems and how to fix them. If you already contacted us regarding this issue before, try to browse through the problems I cited in this article as we may have already addressed your concern.

If you have other issues with your phone, visit our S7 Edge troubleshooting page and browse through the problems we already addressed. Find problems that are similar to what you have and use the solutions we recommended. You may also contact us through this form should you need further assistance.

Q: “Hello Droid guy, I purchased my Samsung Galaxy S7 edge a few days back. For the first few days it was all good I loved it very much. But since yesterday I have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo sports and news updates on the edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when I operate with mobile data they seem to work fine. I am able to use all the Google apps with my home Wi-Fi except for Facebook and  apps on the edge panel. Please help me out.

A: It might be just some issues with your apps, so the first thing you should is troubleshoot one app that you’re having problem with. For instance, since you are having issues with Facebook, let’s troubleshoot that first and then we go to other apps. The first troubleshooting procedure you should do is clear the cache and data of the app. It’s safe to do it with Facebook because you won’t lose anything but your setting preferences…

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this procedure doesn’t fix the issue, then you need to do some general firmware troubleshooting especially if the issue started just recently or after an update. You have to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

These might be just the procedures you need to fix this kind of problem, otherwise, you need to do the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My new Samsung Galaxy S7 Edge’s mobile network drops sometimes. It happens randomly between 2 to 3 times a day. Every time it drops I lost all internet connection from my mobile carrier. I’ve tried turning on and off mobile data and airplane mode but it doesn’t help. The only solution for this is to restart the phone, but it’s really annoying to restart so often. How to fix this issue?

A: If this problem occurs with both Wi-Fi and mobile data enabled, try going to the Advanced Wi-Fi settings and turn on ‘Smart Network Switch’ so your phone will be connected to mobile data and won’t automatically switch between networks. If the problem still persists, try wiping the cache partition (follow steps above) or you may call your provider and inquire whether there’s an issue with the network or not.

Q: “I believe edge has prioritizing problem with Play Store. I have a newer C6300 Netgear dual band modem/router. S7 Edge can’t handshake with Play Store unless you either use the guest band on router or you put phone in airplane mode then turn WiFi back on.  S7 Edge works find with app in data mode.

A: I believe the problem isn’t the “prioritization” because there’s no such thing. I think the problem is with the settings of your new router. Try switching to a band that has less interference and see if that helps or you may call your Internet Service Provider and check your router.

Q: “Dear droid guy, I recently purchased a Samsung Galaxy S7 Edge. I am already having issues with the network connectivity and the LTE signal. I really hope you can help me. The problem is when I unlock my phone the H+ is displayed on the top right corner but it seems that the internet is not working. After a couple of seconds the H+ becomes H and then the phone completely loses connectivity to the network and also does not allow me to make calls or send text messages. This keeps happening throughout the day. Firstly, I contacted my carrier and also talked with other people that are on the same carrier. It would seem that the problem does not lye with the carrier.

I then proceeded with solutions found on the internet. One solution that seemed to have solved the problem was the wiping of the phone’s cache. This worked for about a day but then again the problem resurfaced making me lose connectivity. I now cannot make calls, send texts or connect to the internet. If you need any more information let me know. Thank you!

A: No carrier or service provider will ever agree that the problem is with their network. So, if you call tech support and inquire about it, you’ll be told everything is working fine. The same thing goes for Samsung, its techs will never agree to the idea that their device is the problem if there’s no solid proof. So, what you need to do is perform the master reset and if the problem remains, have the device replaced and hope the next unit is working properly.

Q: “I have a Galaxy S7 Edge that I bought on eBay. I have it connected to the Straight Talk network.  It worked great for 3 weeks and then all the sudden my mms and Internet aren’t  working. I have done a factory reset,  my APN is correct and I have gotten a new SIM card. Straight Talk says they can’t help me, and Samsung says the same. I don’t know what to do any more! Please help!

A: Then why are you staying with Straight Talk if they can’t help you with it? It is clear that when it comes to mobile data, the service provider or carrier is the first one that could be able to help you. I don’t know how you verified your APN but try to ask for it from Straight Talk’s tech support rep. The company has the history of changing its APN more often than others. Also, inquire about your account to see if it’s barred from sending/receiving MMS.

Q: “A little more background: my husband’s S7 Edge developed the same problem the same day. He is on a separate contract and we bought our phones 2 different places. I can still receive pictures, I just can’t send them. When I got my new SIM the data worked for a little while before it cut off again. And when I take my current SIM out of this phone and put it into my old S6 Edge and set up my APN, it works just fine.

A: It still has something to do with the APN. In the US, a phone has to be provisioned or entered into the carrier’s system to receive service even if it already has a SIM card. Try calling your service provider as they can do something about it for sure.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S7 Edge that keeps rebooting & other power-related issues [Troubleshooting Guide]

We have been receiving complaints from our readers who own #Samsung Galaxy S7 Edge (#S7Edge) units that keep rebooting for some reason. While we already addressed many of these kinds of issues before, we are obliged to look into it from time to time considering we have readers that continuously send us report regarding this issue.

galaxy-s7-edge-keeps-rebooting-restarting

Random reboots are often a sign of a troubled firmware or a misconfiguration in the settings. It is necessary that you take a little of your time to troubleshoot the problem if you don’t have time to wait at a shop while the device is being checked by the technician. While it’s a symptom of a potentially serious problem, random reboots can be fixed by doing some troubleshooting steps and I will walk you through in trying to solve it.

For those who have other concerns, make sure that you visit our troubleshooting page. We have already addressed hundreds of problems with this device so it’s possible that there are already existing solutions to your problems and all you gotta do is find them. You may also contact us by completing our Android issues questionnaire but please give us sufficient information about the problem so we can give you more accurate solutions. Don’t worry, everything is free.

Galaxy S7 Edge keeps on rebooting

Problem: First, I’d like to say that my Galaxy S7 Edge is absolutely a great device. But just this week, it started to reboot randomly even if I’m not touching it or even the screen is locked. In fact, I asked some of my friends who also have had the same phone but unfortunately even them didn’t have any idea what’s happening on my device. And now the problem is getting worse, the phone restarts more often compared the other day. I tried the device to power it off and after a few minutes power on it again but still no avail. Any idea how to fix this issue? – Aaron

Solution: Well, this issue you have is common not just in Galaxy S7 Edge device but to all Samsung Galaxy models. In fact, there are several reasons why the device reboots itself without any prompts or warning. As I dug deeper on the issue, I found that one of the key reasons is due to a defective battery in which, it cannot anymore provide the required performance and power and that’s the reason the device will reboot itself. You may follow the procedures below to see if one of them can shed light into the issue or even fix the problem…

Step 1: Boot the device in Safe Mode

Through Safe Mode you can determine if some of your newly installed third-party apps are causing the issue. However, after booting the device on that mode and it won’t crash or reboot then, there are third-party apps that triggers the issue. So, the best thing you need to do is to find and uninstall those apps you suspected that triggers the problem and observe if the issue will persist.  

Here are the steps how to reboot the device in Safe Mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Step 2: Factory Reset the device

The factory reset is necessary when the problem still occurs in safe mode. It will bring the phone back to its default settings and clean up the installation. More often than not, reboot problems can easily be fixed by the reset but the thing is that you will have to go through all the hassles of backing up your data, which is necessary if you don’t want to lose important files.

So, make sure you backed up everything in your phone and just reset the device through the Settings menu.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

After the reset, set your phone up again.

Galaxy S7 Edge overheated, not booting up

Problem: My S7 Edge overheated while charging and not booting after that. I have tried booting the phone by different methods mention in your post. Can you help me on how to boot my S7 Edge?

Answer: You cannot take the word “overheated” very lightly because if what you said is true, then your phone is messed up pretty badly. I think the problem is not just about the phone not booting up, I think it really won’t turn on at all. I think it’s fried already! So, let the technician check it for you because as what you’ve said, you’ve already tried the different methods we mentioned in our posts.

Galaxy S7 Edge has a black screen, won’t boot up

Problem: My phone is not turning on it was on earlier with pink and green lines and now it is black and whenever I press the power button or the home button it showed that the back button and page button are lighting up I tried all the tricks holding the power button and every other button and after doing that whenever I pressed the home button and the power it flashes green.

Answer: Of course, there are things you haven’t told us, right? Like what happened to the phone before the problem occurred because it seems to me that the device actually suffered physical or liquid damage. This kind of issue doesn’t occur without any cause and the thing is we only know the symptoms and not the cause.

If the device suffered physical and/or liquid damage, then don’t waste any more time instead bring the phone to the shop and have a technician check it for you. Should you be interested in troubleshooting your phone, the following are methods you may need to try to find out if the device is still capable of powering itself up:

  • Boot in safe mode.
  • Boot in recovery mode.
  • Wipe cache partition.
  • Do the master reset.

Everything depends how serious the problem is. It’s your phone, it’s you who know what happened to it.

Galaxy S7 Edge charger and adaptor gets extremely hot

Problem: Hey I’m Kaelyn I have a Galaxy S7 Edge and my USB and adaptor gets extremely hot and I have to switch out chargers every so often but then go back to using the other. I have to switch between three different chargers.

Answer: Stick to one charger first. Plug it in and connect your phone. Leave the phone charging and see if it still heats up even with the phone’s screen is turned off while charging. If so, try turning off the device and see if the same thing happens. Do the same to other chargers. The purpose of this procedure is to find out if it’s the phone that’s causing the power adapter to heat up because it is normal for the charger produce the same amount of current regardless whether the phone is in use while charging or not.

If the phone is being used while charging, the generation of heat will be greater than when the phone is turned off. However, if it’s the phone that’s heating up while charging, there might be a more serious hardware issue. For this, you need a technician. The same thing goes if all your chargers heat up even if the phone is turned off while charging. It’s best to stick with the original charger just to be safe.

If the problem persists, I suggest you immediately bring the phone to a shop to have it checked because it’s risky having to try different chargers and we don’t know exactly if those chargers meet the standards. Remember that the S7 Edge supports quick charging and there are now third-party chargers that are also capable of producing high current and voltage to meet the demands of phone with such feature. The thing is, the higher the voltage and current, the more risky it is for the user. Batteries may explode if not charged properly and I saw it first hand. We don’t want to put our readers in harm’s way so if everything doesn’t go well with your phone, seek assistance immediately.

Galaxy S7 Edge fast charging not working anymore

Problem: My fast charging is not working anymore I tried other cables and fast chargers. Another problem is that when i plug the usb in the laptop it doesn’t let me copy any data from it . It shows only that charging. Fast charging is activated in the system.

Answer: There are pre-requisites that need to be met before your Galaxy S7 Edge can fast charge so check on that. But you know what, the easiest way to make the device fast charge is by turning it off. If the phone doesn’t fast charge, then there’s a problem and whatever it might be, it’s recommended you troubleshoot your phone with a clean firmware installation. So, try to wipe the cache partition first and then try to charge your phone again. If the phone doesn’t fast charge after that, you must try to reset the device and then try again. If still no, it’s time you tried using a different charger and cable and if the problem persists, have the phone checked.

Here’s how you wipe the cache partition…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

And here’s how you do an effective reset…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge screen black, phone unresponsive

Problem: Black screen, no response to power or home buttons.  No reset response.  Phone continues to receive calls and text (according to audio).  Occasional flash of white bar on screen.

Answer: Screen freeze sometimes happens; it’s when the service that handles the display crashes leaving the phone alive without display. Such problem can easily be fixed by a forced reboot procedure but then again, we really don’t know if the problem is caused by physical or water damage. Nevertheless, it’s imperative you try rebooting the phone using this procedure:

  1. Press and hold the Volume Down button and then press and hold the Power key.
  2. Keep both keys pressed together for 10 to 15 seconds.
  3. The device will reboot after that.

I hope this helps.

Galaxy S7 Edge stays at 89% when charged, reboots by itself

Problem: Hi! I have a Galaxy S7 Edge. I left it charging overnight. When I woke up, it was showing 89% instead of 100% and when I disconnected the charger, it turned off. Then I noticed that it only turns on while charging, but the battery stays at 89%, and even during charging, it restarts by itself. I wiped the cache and did a master reset, but nothing seems to work, it doesn’t turn on. Do you have any suggestion?

Answer: You’ve already ruled out the possibility that it’s a firmware issue so there’s nothing left to do except bring the phone to a shop and have it checked. I think it’s more of a hardware issue than a firmware one. Moreover, I suggest you try reading the following posts:

Other Related Issues

Q: My phone was plugged in last night to charge. My alarm never went off so I checked my phone and it was super hot. I unplugged it, it is now 3 hours later and it is still very very hot. Has not cooled down a bit. I can’t turn it on and can’t hold it very long because it is too hot. Working fine before I went to bed.

A: Don’t attempt to turn it back on and send it for check up. If it heats up even if it’s powered down and not charging, then it must be a problem with the hardware.

Q: Hello, I got Galaxy S7 Edge but the screen display drains so much battery it takes 40% . My brightness is low . What should I do? Thanks.

A: Just leave it be. It doesn’t mean the phone is draining the battery quicker than usual. It could be that there are no other services and apps running and the screen is the only one that demands more power consumption than others. If you’re not satisfied with your phone’s performance, however, reset it.

Q: Battery drain has been significant after last update. Android OS has been using up to 50% of my battery. Tried clearing cache, but wanted to avoid system reset. Is there a fix to this?

A: Well, we won’t know if it’s a firmware issue or not if you won’t reset the phone. So, you’ll be left thinking the recent update messed up your phone and you won’t have a clue as to how serious the problem is if any. Up to you!

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 Edge that doesn’t charge via wired or wireless, heats up when charging [Troubleshooting Guide]

To be able to charge is one of the most basic and important capability of any mobile phone. What if a high-end #smartphone like your #Samsung Galaxy S7 Edge (#S7Edge) lost this capability and won’t respond when you connect the cable or place it over its wireless charging pad? Remember, a phone without battery, regardless whether it’s cheap or expensive, will become useless however you put it.

In this post, I will address some of the most common, charging-related issues any smartphone owner may encounter anytime, anywhere. I will begin this troubleshooting post by addressing a wired charging issue involving an S7 Edge unit that no longer responds when the power cable is charged. Secondly, I will tackle about a wireless charging problem that you may also encounter if you own an S7 Edge yourself or any smartphone with wireless charging feature. Of course, we have to look into some possibilities why these issues occur in the first place and we will have to base our troubleshooting methods on them.

Thirdly, I will discuss about an issue wherein the phone heats up when it’s charging. While it is normal for the phone to heat up a bit when plugged in, it is never normal anymore when it becomes really hot that it’s uncomfortable for the user to touch it. More often than not, an issue like this may have been caused by either physical or liquid damage but there are also cases wherein a firmware issue may result to this kind of problem.

Read on to understand why this issues occur and learn how to troubleshoot your phone when one of them happens. If, however, you have other issues with your phone, try to visit our S7 Edge troubleshooting page for we have already addressed hundreds of problems with this phone. Find issues that are similar to yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work and you need further assistance, feel free to contact us by filling up our Android issues questionnaire. Be sure to include necessary details about your phone and the problem so that we can easily diagnose the problem and provide you with accurate solutions.

How to troubleshoot Galaxy S7 Edge that doesn’t charge when plugged in

Problem: Hi. I own the new Galaxy S7 Edge, which I bought in May last year. I’ve had an issue or two with it but I managed to fix the problems I encountered. Recently, however, my phone stopped charging and I don’t know what’s the issue with it. I don’t have a wireless charging and am not planning to buy one since I already have the charger that came with this phone. I bought at such a high price and I don’t want to spend another dime just for this phone nor will pay someone to fix it since I’ve taken care of it ever since I got it and I know I didn’t drop it on either the hard pavement or water. If you guys are kind enough to help an old man fix this phone, I would surely appreciate it. Thanks.

Troubleshooting: Charging issues are complicated naturally since it involves the charger, cable, battery and the phone itself. Since you are positive the phone didn’t suffer from a drop on a hard surface or water, then let’s try to take physical and liquid damages out of the equation for now but it doesn’t mean those factors are no longer the reason why the device is acting up like this. With all that being said, here’s what I think you should do to fix this problem:

Step 1: Try to do the Forced Reboot procedure

You didn’t tell us if the phone is currently turned on or has already powered down. There are times when the firmware crashes leaving the phone unresponsive. We often call the phone “frozen” when this happens. Most of the time, this issue can be fixed by simply doing the forced restart procedure, which obviously takes the phone out of being stuck. This is the first thing I want you to do: press and hold the Volume Down and the Power keys together for 10 to 15 seconds. Provided the device has enough battery to power up its components and load all necessary services and assuming the problem is as minor as the system crash, the device should reboot normally.

When your device booted up successfully after doing this procedure, then the problem is fixed, at least, for now. You will have to observe it closely so that when the problem happens again, you would know what the cause is. This way, you would know what to do to fix the problem for good or you can tell us about it and we would recommend a solution for you. However, if the issue wasn’t fixed by this procedure, then the next step might help.

Step 2: Charge the phone and do the Forced Reboot while it’s plugged in

The possibility that the battery was drained and caused the firmware to crash has to be ruled out. I’ve seen cases wherein the device freezes when the battery is really low especially when you’re using Power Saving features. As you may have already known, the power saving feature forces the phone to monitor the battery level while comparing it with the number of apps and services running in the background. Glitches occur all the time but they are most likely to happen when the phone is running out of battery and when the system force closes some of the services just to save up some juice. That’s why it’s possible that the firmware crashes before the battery gets drained and that’s one of the reasons why it won’t respond when the charger is plugged in.

So, plug the charger into the electric outlet and then plug the cable to your phone. Regardless whether the phone responds or not, press and hold the Volume Down and the Power keys together for 10 to 15 seconds. If the phone boots up, then problem solved, otherwise, proceed with the next troubleshooting step below.

Step 3: Leave the phone charging for at least 10 minutes

If both steps 1 and 2 failed, then allow the phone to charge for at least 10 minutes and then attempt to turn it on normally. If it doesn’t, then try the forced reboot procedure again.

There are times when the phone takes a few minutes to be able to recognize that electricity is flowing through its circuits especially when the battery was completely drained. In such is the case with your device, then it should charge within 10 minutes provided the charger is just working fine.

Step 4: Attempt to boot your phone up in Safe Mode

The Safe Mode is your phone’s diagnostic state. It loads up all necessary services and processes without loading third-party apps. While it doesn’t fix the issue, it gives you an overview what the real problem with your phone is. For instance, if your phone boots up in safe mode, then we can say at this point that the cause of the problem is one or some of the third-party apps installed on your phone. Therefore, you just have to find those apps and uninstall them.

Here’s how you boot your S7 Edge in safe mode:

  1. Make sure the phone is off
  2. Press and hold the ‘Power key’
  3. When the Samsung logo appears, quickly release the ‘Power key’, then press and hold ‘Volume Down key’
  4. Continue pressing the ‘Volume Down key’ until you are boot to the home screen
  5. Then, the ‘Safe Mode’ will display on the lower-side of the screen.
  6. Safe Mode is now activated

And this is how you uninstall apps from your phone:
Assuming that you on the main screen

  1. Tap the ‘App menu’
  2. Find the  ‘Settings icon’ and tap it
  3. Navigate by swiping up and down through options
  4. Find and tap ‘Applications’ or ‘App’ option
  5. Tap ‘Application Manager’
  6. Once inside the ‘Application Manager’, simply tap the apps that you think it causes the problem
  7. Then tap the ‘Uninstall’ option
  8. Confirm the Uninstall
  9. After confirming, it will process and give you a confirmation that it is successful

If the phone still refuses to boot up in safe mode, then the next step might help.

Step 5: Try to boot your phone up into the Recovery Mode

At this stage, we’ll try to find out if the phone is still capable of powering up its hardware components even without loading the firmware and we can do that if we try to boot up your phone into the Recovery Mode. Just follow these steps:

  1. Press and hold the ‘Power key’ + ‘Volume Up key’ + ‘Home key’ together
  2. Wait until the phone vibrates and Android mascot appears
  3. After that, quickly release the ‘Power key’ but continue pressing the ‘Home key’ and ‘Volume up key’

If the device still won’t boot up after this, then there’s nothing much we can do about the phone that doesn’t turn on or boot up. Needless to say, have your phone checked by a technician.

How to troubleshoot Galaxy S7 Edge that won’t charge with wireless charger

Problem: My S7 Edge just started to act up and now it won’t charge with my wireless charger. I already tried rebooting it several times but it still not charging when I place it on the charging pad. The phone was given to me brand new and I bought the wireless charger from a third-party but it was working fine ever since. I’m not really sure what happened but I only got 6% of battery left. I’ve already turned on the Power Saving mode to even save up power but I just want my phone to work like before. Please help me.

Troubleshooting: Inductive charging is a bit more complicated than the typical wired charging and considering the technology being used today still needs to be refined, we really cannot expect this feature to be 100% working like the wired method. That is why when troubleshooting a wireless charging issue, it’s imperative that you find out if it has something to do with the charging method or not. To make it easier for you to understand, here’s what you need to do:

Step 1: Try charging your phone with a wired charger

I’m not saying you use this method to charge your phone because I know how convenient it is to just place your phone on the charging pad and take it anytime you want without having to disconnect the cable.  But I want you to do this to know if the phone still charges with the typical charger because if it does, then there’s a greater possibility that the problem is with the charger itself because as long as the phone charges fine with the wired charger, the battery is fine and all other circuits that are essential for charging.

Step 2: Use a different wireless charger to probe further

Do this if the phone charges just fine with the wired charger but I’m not saying you need to buy a new wireless charger when we haven’t confirmed yet it it’s really the problem. You may borrow from someone who has a wireless charger and try your phone to see if it charges with other wireless chargers because if so, then you know what the real problem is.

However, if your phone doesn’t charge with other wireless chargers, then it might already be a problem with the phone.

Step 3: Try to reset your phone and see if it charges wirelessly after that

Firmware issues may cause the phone not to charge so to rule out this possibility, you need to reset your phone. But of course, you need to backup all your files and data first before following the steps below:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and your phone still won’t charge via wireless charger, then have it checked by a technician.

What to do when your Galaxy S7 Edge heats up while charging

Problem: I’m kind of worried now after reading cases of Galaxy Note 7 exploding while charging because my Galaxy S7 Edge is heating up every time I connect it’s charger. I know it’s not normal because this issue may have started just a couple of days back. What must I do to fix this problem? Can you guys suggest things that need to be done? Thanks.

Troubleshooting: There are a lot of factors that may contribute why this problem occurs with your device so it’s imperative you perform troubleshooting as the phone that heats up may be a sign that the device is suffering from a serious hardware problem. To make it easier for you though, here’s what you need to do if your Galaxy S7 Edge is heating up while charging:

  1. Boot it up in safe mode and try to charge while it’s in that state. All third-party apps are temporarily disabled so if one of them or some is causing the problem, it shouldn’t heat up when in that mode even if you leave it charging for hours.
  2. Turn off your phone and try to charge it. If the device still heats up in safe mode, then power it down and plug it in. If it still heats up, then we might be facing a serious hardware issue.
  3. Connect your phone to a computer to know if it still heats up. All you need to do is let the phone charge for a few minutes to know if it still heats up if it’s a computer or laptop that’s charging it. If it does, then it must be an issue with the phone.
  4. Send it in for checkup and/or repair. Don’t take this problem lightly as charging problems may result to a more serious issue if left alone. So, if you did everything above and your device is still heating up while charging, then seek help from a technician to have the device checked.

I hope that this troubleshooting guide can help you one way or another.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge giving out “Warning: Camera failed” error after Android 7.1 Nougat update [Troubleshooting Guide]

One of the most common errors you get when the camera of your #Samsung Galaxy S7 Edge (#S7Edge)  won’t work is “Warning: Camera failed,” which actually notifies the owner of a possible hardware issue involving the camera sensor itself. It’s different from the known “Unfortunately, Camera has stopped” error because it basically speaks about the app that’s crashing for some reason.

In this post, I will tackle the first issue I cited, which is more serious than the other. I will walk you through in troubleshooting your phone that’s plagued with this problem after the Android 7.1 Nougat update. But please take into consideration that there are issues or cases that are already beyond our grasp and in which case, the best thing we can do is bring the phone to a tech who can do further tests to know what the problem really is and whether it can still be fixed or not.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that shows “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. For your device to perfectly capture stills and record high definition videos, there are a lot of services that need to run in the background so that the camera sensor can sync with the firmware and the app. There are, however, times when the hardware can’t sync properly or fails to initialize that’s why this error occurs. Before we go to the steps, here’s one of the messages we received from our readers that best describes this issue:

Hi guys. I am hoping you can help me with my problem because I need to use my phone. It’s recently been updated to Nougat but it seems that the new firmware has messed up my phone pretty bad because everytime I open the camera, there’s an error that keeps popping up. It says ‘Warning: Camera failed.’ I’m not really sure what the problem is or how it started. I am hoping you can help me with it. Thanks.

Now that you know how this problem occurs, here’s what you need to do:

Step 1: Delete the system cache so that they can be replaced

This problem might have been caused by the recent firmware update so it is just right to go after the system caches as they have a tendency to become corrupt or obsolete and may cause issues like this. Deleting them basically means replacing them and that’s actually what you have to do in a bid to fix this problem. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

This procedure can potentially fix this problem, however, if it persists, then move on to the next step.

Step 2: Reboot your phone in Safe Mode

It is also possible that one or some of your third-party apps are no longer compatible with the new firmware. This incompatibility may cause some apps and services to crash, in this case, it’s the Camera app or the sensor itself. We need to rule out this possibility first because it’s easy to do and your data are actually safe. All you have to do is restart your phone in safe mode and then try to trigger the problem. If the error still shows up, then it might be an issue with the camera app, however, if the issue is fixed then your third-party apps have something to do with. This is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the error doesn’t pop up in this state, you have to find the apps that are causing the problem and clear their caches and data first. If that won’t work, then you have to uninstall them one by one until the error won’t show up anymore. This is how you clear the cache and data of suspected apps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I also understand it’s not easy to pinpoint the app that’s causing the problem. So if you think it would be easier and quicker for you to backup your files and data than to uninstall suspected apps one by one, then do that and then reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If the error still shows up in this mode, however, move on to the next step.

Step 3: Reset the camera app by clearing its cache and data

That’s right, we need to try to reset the camera to see if that makes a difference. Clearing its cache and data will take care of this issue assuming it’s just about some corrupt camera cache or files or a misconfiguration. This is how you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After this procedure and the problem still persists, move on to the next step.

Step 4: Do the Master Reset to bring the phone back to factory defaults

After doing all the steps above and the problem still persists, then this procedure has to be done. It basically deletes everything in your phone’s internal storage and resets every setting back to factory defaults. The newly installed firmware, however, will remain. I suggest you do this procedure because the next thing you will do if the problem still remains is to bring your phone to a technician and have it checked. Make sure you backup your important files and data before you follow the steps below as they will be erased and can no longer be restored.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

You must have your phone checked by a technician if the problem still persists after the reset.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that shows black horizontal lines on the screen, other screen related issues [Troubleshooting Guide]

While the #Samsung Galaxy S7 Edge (#S7Edge) has a beautiful display packing up Samsung’s latest #AMOLED technology, many owners are still complaining about some screen-related issues. Being the most fragile component, it only takes one drop to shatter the screen and leave the phone useless. We find it necessary to address some display issues with the phone so continue reading to know more about the following problem:

  • Samsung Galaxy S7 Edge shows black horizontal lines on screen
  • Samsung Galaxy S7 Edge shows red color codes and won’t boot
  • Samsung Galaxy S7 Edge won’t turn on after soaked in water

These issues is mostly caused by hardware-related issues but, the software issue is still there. The horizontal lines mostly caused by a defective screen, it might have a hardware connection problem that can’t be done by software troubleshooting. However, some of our readers shared some of their experiences and procedure to fix the issue, some suggested that a software update resolve the issue and others change their brightness settings. But, two cases are not always the same and troubleshooting it is always different.

It is the same issue with red codes appearing on screen and won’t boot up. To me, it is an obvious defect because normal software didn’t display that kind of codes. For your information, not all red codes are the same it depends on what code it displays and resolution is different as well. And for devices that was soaked in water, you could directly bring it to a tech to check if the device is experiencing a water damage. But, we recommend performing a basic troubleshooting first and if all fails then you have to bring it to them.

In this post I will recommend the basic troubleshooting as possible, the main purpose of doing this is to make sure that your device is still responding, and to avoid more problems occurs to the device. Here you will learn how to do the procedure that a tech always perform when troubleshooting, you will learn how to wipe system cache, boot in Safe mode and Recovery mode and learn to master reset as well.

If you are looking for another solution to your issue, then visit our Samsung Galaxy S7 Edge troubleshooting page, there we have hundreds of issues that we already addressed. It might happen that we already addressed related issues, then you can refer other procedures there. You can connect with us by filling up this form, just provide us the most detailed information about the issue and we will research it for you to give the most appropriate solution. And we will get back to you as soon as possible.

Samsung Galaxy S7 Edge display dark lines on screen

Problem: Hi. I got the Samsung Galaxy S7 Edge in June and these horizontal lines are still here. I’ve done the factory setting and it’s still present. please, is there any other method to fix it cos I thought the new software would fix it. p.s I didn’t drop it on the floor or in water. thank you

Troubleshooting: It is a good thing that you did a factory reset to your device to isolate the issue. Try adjusting the brightness control from highest to lowest, it might disappear. There’s a report that if you adjust the brightness the dark lines will disappear, but it’s not a fix.

Now, what we can suggest is to perform a basic troubleshooting first before sending it to a tech or to your store if replacement is still available.

Install the latest firmware update

Try to download the latest firmware updates to see if the dark line on screen will disappear, it is best to have the latest firmware available because, it could be a firmware issue and it only needs to reintall the firmware, we just have to make sure if the fix for this issue is already included in the updates.

There are lots of Samsung Galaxy S7 Edge owners complained about it, some send their devices back for replacement after calling samsung or the store about the issue.

Force Reboot your Samsung Galaxy S7 Edge

This is not a usual reboot that normally turns off and on the devices. The force reboot is different, it will perform a simulated battery pull that is equivalent to removing the actual battery for devices that has removable battery, since we all know that Samsung Galaxy S7 Edge battery is non-removable. It will power shock your device and refresh the system and boot up normally. Here’s how…

  1. Press and hold the Volume Down and Power keys together for 7 to 10 seconds.
  2. The device will then reboot.

Wipe System Cache Partition

If the force didn’t help and the dark lines are still appears, we recommend to clear the system cache partition, since you’ve done the factory reset, it is imperative to clear the system cache as well. These are temporary system files like cache and data of individual apps used. So, clearing it will force the system to create a new one, it might be corrupted or damaged and causing an issue. This looks to me a minor firmware issue, follow the steps below on how to clear the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the wipe cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Samsung Galaxy S7 Edge stuck on red codes and won’t boot

Problem: My unit (Samsung Galaxy S7 Edge) is shut down and there is a red code in the screen indicates BL2 exception (state: booting) at the upper part of the screen.  

Troubleshooting: To honest, this is Samsung Galaxy S7 bootloader bug. It means that your firmware has issues and can’t read the codes to normally boot up your device. It is mostly happened after updating the firmware software, we know that the main purpose of the update to fix the bug or issue in firmware itself, but the outcome is opposite. We’ve received reports that mostly devices that has this send back their devices to replace a new unit. But, before jumping to that situation we recommend to perform basic troubleshooting first, it might save your time and money than going through all the process before you can have your replacement unit. The main objective why you should perform basic troubleshooting first to your device to make sure that it is still responding and not totally useless.

Boot in Recovery Mode

The first thing that you should do is to boot up in Recovery mode, it will do a recovery process and install the latest update. This is a diagnostic mode to determine if the device is still responding, if it is, then your device is still fine. Here’s how to boot in Recovery mode:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  2. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Master Reset you Samsung Galaxy S7 Edge

Assuming your device was able to boot up in Recovery mode but it didn’t resolve the issue, then try to master reset your device. This procedure will clear all the files in your device and restore it back to manufacturer’s default. We recommend making backups to all your important files and save to your SD card/ flash drive or PC. Once you’re done, then proceed and master reset your device. NOTE: This is an optional procedure, if you are in doubt to follow or perform this method you can simply disregard it.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Bring It To a Tech

If all procedure above fails and the issue still remained, then it’s time for you to bring it to the nearest local Samsung service center. Your device might have a serious issue that be done by basic troubleshooting, let the professionals get rid of it.

Samsung Galaxy S7 Edge soak in water

Problem: I dropped my Galaxy S6 in my bath water which also contained a bath bomb (citric acid, baking soda, cornstarch and coconut oil.) I tried to shake off/out all the water I could. I then tried to turn it off but it wouldn’t turn off. I continued to shake the phone but then realized that if the phone wouldn’t turn off it wouldn’t turn on as well. All the other functions of the phone were working just very glitchy. I only had 3% battery so I put it in rice for a few minutes then tried to plug the charger in. It charged to 19%. I unplugged the charger and left it in the rice bag all night. This morning the phone was dead. Now I cannot tell if it is working because it wont turn on. The screen is working because it shows the charging icon. I have tried to hold the volume down and the home button to put it in download mode then cancel download mode but it just goes back to the charging icon. The SIM card slot shows a little pink. Thanks

Troubleshooting: The Samsung Galaxy S7 Edge has cool features that includes water resistant, not waterproof. That being said, your device can still have issues with water and possible malfunction is expected. But, it’s a good thing that you did try to dry your device and even put it in a rice bag. The “pink” that you see in the SIM card slot is the water damage sticker, to determine if the water penetrated inside the device.

Since your screen is working and it displays the default charging logo when charging, then your device is fine. As long it continues to recognise the charger and store electricity in the battery. To make sure that your device will surely turn on and boot up normally, we recommend to perform a basic troubleshooting procedure and finish the download process to update your software. After the download, your device will boot up normally.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge screen flickering issue, display goes black and white

The Samsung Galaxy S7 Edge is still one of the best smartphones in the market today with a huge screen sporting the company’s latest AMOLED technology. Its display is one of its selling points that’s why owners expect a lot from it. However, it seems that some users are currently bugged by a problem or two involving the phone’s screen and the most common issue is the flickering.

Screen flickering ranges from the simply turning on and off of the display to having lines appearing from time to time. Such problems can be caused by both liquid and physical damage, although there were also cases wherein some inconsistencies between the apps and the firmware resulted to such kind of problem.

Read on to learn more about this problem and know what to do if ever it happens to you. You may learn how to troubleshoot your device to determine what the cause or the problem is all about. It’s imperative you take a few minutes doing the steps below as it may save you from a lot of trouble.

To our readers who might be looking for a solution to a different problem, visit our troubleshooting page for we have already addressed hundreds of issues reported by our readers since we started supporting this phone. Odds are that there are already existing solutions to your concerns and all you gotta do is find them. So, try to look for similar issues in that page and use the solutions we suggested. If they don’t work or if you need further assistance, then fill up our Android issues questionnaire to contact us directly.

Galaxy S7 Edge screen started to flicker without apparent reason

Problem: I have a galaxy s7 edge and yesterday it started to flicker when i turn it on, when this happens in my phone you see like 3 stripe white lines and then it turns yellow, but the phone still works and i can even scroll through the apps,i do not know what i can do. Is there a fix to this?

Solution: If your Samsung Galaxy S7 Edge had not been dropped or has liquid damage then most likely your device has a firmware related issue. In fact, lots of reports we received from our readers saying that after the firmware update the device screen started to flicker without apparent reason. However, since we don’t really know what caused the issue the best thing that you should do is to isolate the problem by performing the basic troubleshooting procedures. Here are the steps that you need to follow:

Step 1: Restart your phone to Safe mode to determine if there were apps triggered it

By booting your phone in Safe mode your device will run all the pre-installed apps in the system and will disable all downloaded applications. So, while in this mode try to observe your device if the issue persists. If not, then most likely a third-party app  caused the problem you can uninstall it and see if the problem will occur again.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

However, after the procedure and the screen still flickers then it could be a firmware or hardware-related issue. In that case, you can perform the next procedure for further troubleshooting.

Step 2: Delete the System cache of the phone for it might be corrupted

If the firmware had been updated the device won’t automatically delete all the system caches stored on your phone. Instead, the firmware will continue using it and that may be one of the factors that the problem occurs out of the blue. In this case, all you need to do is to delete all old caches to force the device to create newer caches that is compatible to the new system. Here’s how:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

So, while in this mode and the issue remained, then you can jump to the next procedure.

Step 4: Perform Master reset to your Galaxy S7 Edge

Before giving a conclusion to the issue the last thing that you can do is to perform a reset on your device. Most of the time, by simply bringing back the device to its factory default may fixed different types of issues like what you have right now. But take note that all your files on your phone will be deleted once you will perform this procedure. So, make sure to backup everything.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual

 

But if all procedures may not worked on your phone then you can bring your Galaxy S7 Edge to the nearest shop in your area to be checked by the technician.

Galaxy S7 Edge screen went black and white like in Ultra Power Saving Mode

Problem: My girlfriend screen on her s7 edge went black and white and when i go in her setting it’s like her phone is in ultra power-saving mode but it’s not cant get into any of the system settings at all.

Solution: This issue is similar to the problem that I discussed above, there are two things that you need to look into that may have triggered the issue, either the device has a firmware or hardware-related issue. So, before jumping to the conclusion you need to isolate first the issue by performing from one step to the other. At this point, we recommend you to boot your phone to Safe mode to know if there are apps triggered the problem. This procedure will temporarily deactivate all downloaded applications in the system and if the issue is not happening while in this mode, then obviously one of the downloaded apps triggered it. You can uninstall the suspected app until the issue is fix.

However,if the problem remained while in Safe mode then most likely there’s something to do with the firmware or hardware of your Galaxy S7 Edge. In this case, deleting the system cache is the best thing to do to force your phone to create newer files in the system. To do so, you can follow the procedure above.

At this point, after booting in Safe mode and deleting the system caches and issue remained, then you can perform the more complicated procedure by resetting the device. But before doing so try to backup all your files because it will be deleted once the procedure is performed. On the other hand, after the master reset and still the screen is flickering then you don’t have a choice but to bring it to the nearest shop because it might be a hardware issue.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.