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How to fix your Samsung Galaxy S6 Edge that has no sound [Troubleshooting Guide]

There are times when your phone no longer emits sound and while it might be an issue with the hardware, everything depends on the situation. We have received messages from some of our readers who were complaining about their Samsung Galaxy S6 Edge units that reportedly have no sound.

I will walk you through in troubleshooting your phone that has no audio in this post. We will try to consider every possibility and rule them out one by one until we can arrive at a point wherein we can easily pinpoint what the problem is, what caused it and what needs to be done to fix it. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post maybe able to help you.

For those who are looking for a solution to a totally different issue, visit our troubleshooting page for we have already addressed hundreds of problems since we started supporting this device. Find issues that are the same or similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S6 Edge that has no sound

Problem: Hello guys. I’ve been following your blog for quite sometime now and it’s the first time I contacted you about a problem. My Samsung Galaxy S6 Edge doesn’t sound off when I use the loudspeaker either when playing music, notification or during phone calls. I don’t know how and when it started since I only tried using the loudspeaker yesterday to play some music since my headset was misplaced. When I found out there was no sound, I immediately tried calling my number and enabled the loudspeaker on call and there was no sound. Can you advice something I could do to fix this problem? Thanks in advance.

Troubleshooting: If the phone’s loudspeaker doesn’t sound off, it’s more likely a speaker problem but then of course, I would assume you’ve already checked the volume because if not, there’s a possibility the phone is muted or sound was turned down that you can barely hear it. Another possibility is that there might be some third-party apps that cause the problem or there might be an issue with the firmware itself. So, we really have to troubleshoot your phone thoroughly…

Step 1: Start your phone in safe mode and see if the speaker sounds off

We have to rule out the possibility that this problem is caused by some of the third-party apps you installed. By running your phone in safe mode, you’re temporarily disabling all third-party elements so if one of them is causing the problem, the phone may already have sound.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

Assuming the problem gets fixed in this mode, then you have to find out which app is causing the problem but I suggest you try updating apps that need to be updated first.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

You may also reset each app you suspect is causing the problem by clearing their caches and data. If that doesn’t fix the problem, try uninstalling those apps to see if it makes a difference.

How to reset apps on your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall apps from your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Reboot the phone in Recovery mode and wipe cache partition

This is actually a long shot but we just want to make sure we don’t miss a step. Let’s just rule out the possibility that this no audio issue is caused by some corrupt caches. So, try to delete the caches so that they will be replaced. You can do this by booting your phone up in recovery mode and wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Step 3: Backup your files and data, then reset your phone

After wiping the cache partition and your phone still has no sound when put in loudspeaker, then we have to see if this problem is with the firmware. Let’s bring the phone back to its factory default settings by resetting it. However, make sure you make a backup of your important files and data as they will be deleted during the reset process. After which, disable the anti-theft feature of your phone or the so-called Factory Reset Protection so you won’t be locked out after the reset. After that, feel free to reset your device.

How to disable the Factory Reset Protection on your Galaxy S6 Edge

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

How to do the Master reset on your Galaxy S6 Edge

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

You can also reset your S6 Edge from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this problem gets fixed by this troubleshooting guide. If not, then you might be facing a potential hardware issue. You should let the tech check the device for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 Edge unresponsive with green light flashing after being left charging overnight

The #Samsung Galaxy S6 Edge (#S6Edge) black screen of death is one of the most dreaded power-related issues with this device. It has been bugging a lot of users since the phone was released last year up until today. It’s called the “black screen of death” because usually the device’s display turns black or blank and won’t respond to touches. The phone itself also becomes dead when it occurs and it may not even charge when plugged in.

galaxy-s6-edge-black-screen-of-death-unresponsive-screen

There are a couple of problems I addressed in this post that may seem similar. Read on to understand more about them and to learn how to fix each one of them. You may encounter similar issue in the future so it’s better to be ready and know what to do when the problem actually happens. Click on the links below to jump to their respective sections.

For those who have other issues with their device, however, make sure you drop by our Galaxy S6 Edge troubleshooting page for we have already addressed hundreds of problems with this device. We may have already published an article containing the same problem as yours and have provided a solution. So go through that page and find similar problems. If you need further assistance, however, you may contact us by completing our Android issues questionnaire. Just give us info about the problem and we’ll do the rest.

Galaxy S6 Edge screen unresponsive with green light flashing

Problem: Hello. I have a Galaxy S6 Edge. I have left the phone overnight to charge. The phone is non-responsive this morning but the green light is flashing. I have tried the centre button with the volume up key and with the volume down key and all three power centre and volume key but no response from the phone … any ideas?

Troubleshooting: Hi! After the release of Samsung Galaxy S6 Edge, despite the device’s advertised features and great performance, it is still prone to some issues from software to hardware. Among the problems you may encounter are the power issues, like what you are experiencing right now. Since the phone has a non-removable battery, we can’t immediately rule out if it’s a battery failure since you said that the green led light is flashing it is the indication that the battery is full charge.
There are several reasons why this issue occurs but identifying the culprit is somehow complicated especially if you don’t know what caused it or when the issue started. But don’t worry we will recommend some methods that we shared to several owners that encountered similar issues.

Step 1: Force Reboot your phone to see if you can bring it back to life

The Galaxy S6 Edge doesn’t have a user-removable battery so you cannot just do the battery pull procedure to refresh its memory like we used to do with our old device. There is, however, another way to do this and that’s the Forced Reboot procedure. You just have to press and hold the Volume Down and Power keys together for 10 seconds. There is a higher probability this method will work, so it’s worth trying. Besides, it’s the most logical procedure you can do at this point.

If the procedure fails, however, then follow the next few steps.

Step 2: Run the Device in Safe Mode
If this issue is caused by a third party application that was installed on the device, then booting in safe mode will disable everything third party and it’s the best way to identify which of them is causing the problem. Once you’ve determined the culprit, uninstall it. Here’s the step-by-step instructions on what you should do…

  1. Make sure the device is off
  2. Press and hold the ‘Power key’ + ‘Volume down key’ together, wait until the Samsung logo appears.
  3. Quickly release the ‘Power key’ if the Samsung logo appears but continue pressing ‘Volume down key’.
  4. Wait until the device finish the process, it will take a few minutes.
  5. When you see the ‘Safe mode’ at the lower-side side of the screen, this means that safe mode is activated.
  6. Uninstall the problem-causing app and do not install it again to avoid the problem from happening again.

It would be easier to fix the problem if you’ve already have some suspects. So, begin your search from your latest or most recent app installations. There are of course apps that you couldn’t just uninstall as you will lose some of your data. In this case, you just have to disable them to prevent them from running when the phone boots up. After you’ve uninstalled or disabled them, reboot your device normally to see if the problem got fixed. If so, then one of those apps you’ve disabled or uninstalled is the culprit. For those you’ve disabled, try enabling them one by one and if the problem occurs while you’re doing that, then it’s now easier to determine the culprit. You may also re-install apps you’ve uninstalled but just be mindful of each installation.
Step 3: Run the Device in Recovery Mode and wipe cache partition
Recovery mode is similar to safe mode but, in this mode there are options for you to run some diagnostic test or reset the device. In this mode also we can go back to the default setting of your phone before the issue occur. Below are the steps on how perform this mode.

  1. Turn off the phone completely
  2. Press and hold the ‘Power key’ + ‘Home key’ + ‘Volume up key’ together
  3. Release the ‘Power key’ when the device vibrates but continue pressing ‘Home key’ and ‘Volume key’
  4. Wait until the Android mascot appears, then release both keys
  5. Navigate using ‘Volume Up and Down key’ through the options
  6. Select ‘wipe cache partition, press Power key to confirm.
  7. Wait until your device finish the process, it will take several minutes.

Wiping the cache partition will delete the system cache as well as temporary files created by pre-installed apps and native services. While the term is “delete” it doesn’t mean you’ll lose your data and important files. Only the system caches will be deleted and it may even result to a better performance as the system will create new files to replace deleted caches. If this procedure fails, however, then you have to reset the device to bring it back to its default settings or a configuration that works.
Step 3: Factory Reset the Device
This method is, sometimes, the last resort to resolve any software issues or power problems like what you have right now. But performing this procedure will delete all the data saved in the device and restore it back to the default setting the first time you got it. So, you better backup your files and data first and then follow these steps:

  1. Turn off the device
  2. Press and hold ‘Power key + ‘Volume up key’ + ‘Home key’ simultaneously
  3. Wait until the Android mascot appears then quickly release ‘Power key’ and continue holding ‘Volume up’ and ‘Home key’
  4. Once the boot menu displays, release both keys
  5. Navigate using Volume up and down key through options
  6. Find and select ‘Wipe Data/Factory Reset’ option, press Power key to confirm
  7. Next, select ‘Yes–delete all user data’ option, press Power key to confirm
  8. Wait until the device finish the process, it will display ‘Data Wipe Complete’
  9. Select ‘Reboot system now’, press Power key to confirm
  10. Restart will take longer than the normal restart, please be patient

Now, if these methods are not working for you, we recommend finding the nearest Samsung service center and have the device checked by a technician.

Galaxy S6 Edge screen turned black, phone won’t respond when power is pressed

Problem: I just can’t understand why phone won’t respond anymore. I’ve taken care of this device since I bought it in December. It never fell and never been in contact with water. The screen is black and no matter what I do, it just won’t turn on or respond. What do you guys suggest I do to make my phone work again? Thanks.

Troubleshooting: It’s always possible that this problem is the same as the previous one and if it is then you can just follow the troubleshooting procedure. So, the first thing we have to do is verify if your problem is the same as the one I addressed above.

Step 1: Call your own number to see if the phone rings

In the first problem, the phone still lights up the LED indicator so there is a greater probability only the screen is turned off but the phone is still up and running. In your case, if the phone rings when you call your own number, then it means the phone is still powered on and only the display has an issue. So, you can follow what I suggested–forced reboot. You may be able to fix the problem as early as now provided it’s the same as the first one. However, if it’s a different case, then continue with your troubleshooting:

Step 2: Plug the phone to charge

The battery may have been drained that’s why the phone won’t respond nor turn on. With this, the device will be able to replenish the battery even for just a couple of minutes. That would be enough to power the phone up and all its components. Aside from that, you’re also trying to find out how the phone reacts if it detects current flowing through its circuits. If it won’t charge nor respond, then it might be a problem with the hardware itself but continue troubleshooting.

Step 3: Force reboot the phone while plugged in

You already did the forced reboot procedure in step 1 but the firmware may have crashed and the battery drained. So, let’s rule out those possibilities out in this step; while the phone is plugged in, press and hold both the Volume Down and Power keys together to see if the phone boots up. If not, try the next step.

Step 4: Attempt to boot the phone in safe mode

Third party apps may have caused the problem so try to boot the device in safe mode. If it does boot up, then problem solved. You just have to find the app that’s causing the problem and either disable or uninstall it. Here’s how you boot your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 5: Try booting it in Recovery Mode

This procedure will sort of disable the Android interface so if the problem is with the frontend, then the S6 Edge should reboot without any problem at all and in this case continue with the wiping of the cache partition. If it doesn’t, you have no other choice but to have it checked by the technician. Here’s how you boot the phone in Recovery Mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that’s not charging, won’t turn on and other charging issues

Hi, my Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) turned off all of the sudden. It’s not turning on and refuses to charge.

S6-Edge-wireless-charging-problems

That’s just one of the emails we receive from our readers complaining about power and charging issues. There are several factors that may led to the problem that’s why it’s very important for the owner to do basic troubleshooting in case this issue occurs.

Here are some of the problems I addressed in this article. Read on to learn more about them and how to tackle them in case you’ll encounter one in the future.

  1. S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter
  2. S6 Edge Red LED light is lit but the phone won’t turn on
  3. S6 Edge turned off while in pocket, won’t turn on nor charge
  4. S6 Edge was working normally but turned off and refused to charge
  5. S6 Edge stopped fast-charging even with new charger
  6. S6 Edge hung while charging, red LED light still on
  7. S6 Edge screen keeps flashing while charging, charges on and off
  8. S6 Edge randomly reboots while owner plays a specific app
  9. Edge screen cracked after being dropped

If you have other problems, you may contact us directly by filling up this form. Or, you may visit our S6 Edge troubleshooting page where we list down every problem we address each week. If you prefer the former, make sure you provide all necessary details about the problem.


S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter

Problem: My phone will only charge with my laptop but only for a couple of minutes and when i put it on the outlet it wont charge or say its charging. At one point I put it on the outlet charger and it says that it needs to charge but when i unplug it, it says its charging ,…so i just restarted it and it wont even charge.

Troubleshooting: First off, troubleshoot the device using the original charger and USB cable. Then follow this troubleshooting procedure…

  1. Turn off your device and plug it in. If it charges, it means some apps or a firmware glitch may have been causing the problem. Since the phone charges if turned on, try booting the device in safe mode and try charging again. If it still charges, then the problem is with third-party apps and services. At this point, since we don’t now for sure what’s causing it, then backup your data and do the master reset.
  2. If the phone won’t charge even if it’s turned off, try using a different USB cable and/or charger. You may try reading this post as there are problems I addressed in it that’s similar to what you have: How to fix a Samsung Galaxy S6 Edge that’s not charging.
  3. If all else fails, then you need assistance from a technician.

S6 Edge Red LED light is lit but the phone won’t turn on

Problem: The red light to describe its charging is on so I know it has battery but the phone won’t turn on like the screen’s fried. I might let it die and see if that fixes this but help me out if you can.

Troubleshooting: It seems to me like something happened to the phone prior to this problem and the fact that you said that the screen is fried proves it.

But assuming that this problem occurred out of the blue without apparent reason, then it’s more likely a system crash. In this case, all you need to do is press and hold the Volume Down and the Power buttons for 10 to 15 seconds to reboot the device.

S6 Edge turned off while in pocket, won’t turn on nor charge

Problem: It turned off in the middle of a call while it was in my pocket and now it won’t charge or turn on. Nothing happens when plugged into a cable but my wireless charger does light up when I place the phone on it.

Troubleshooting: This problem might be a minor system crash or a serious hardware issue. Since you didn’t mention any details about what happened prior to the problem, I will assume it only happened out of the blue without any apparent cause. So the first thing you have to do is try to force reboot the phone by pressing and holding the Volume Down and Power buttons. Then, try to boot in safe mode and recovery mode.

These procedures are necessary to find out if the phone can still power up all its hardware components. If not, then it’s time you had it checked by a technician.

S6 Edge was working normally but turned off and refused to charge

Problem: My phone was running normally but suddenly its turned off and it was showing charging sign with no charge. So I kept it for charging for about 20 minutes but there was no effect. So what should I do now? I also tried that odin mode but of no use. Please help me out.

Troubleshooting: Why would you boot the phone in Odin mode when the problem was it wasn’t charging? If this problem occurred after installing third-party firmware or custom ROMs, then I suggest you flash the stock firmware back.

Secondly, if you were using a third-party charger, then use the original one instead. The S6 Edge needs a power adapter that gives out at least, 2 Amperes of current to charge normally. Anything lower than that will result to slow charging or not charging at all.

Third, if the problem just happened without apparent cause, then try doing the force reboot; press and hold the Volume Down and Power keys together for 10 to 15 seconds.

Lastly, if all else fails, seek help from a technician.

S6 Edge stopped fast-charging even with new charger

Problem: About a week ago my phone stopped charging fast, so I thought it was the charger itself and bought a new charger. It still takes a very long time to fully charge, I’ve tried every charger I could find, nothing… I need help!! What should I do?

Troubleshooting: Try booting your phone in safe mode, plug the phone to charge and don’t turn the screen on. If it still won’t fast-charge, then try turning it off while being charged. If the problem remained, you have no other choice but to reset the phone to factory defaults and try again.

Fast charging isn’t like any other features in your phone that have On/Off switch. All you need is the original charger capable of adaptive fast charging and hope the device fast-charges if plugged in. So, if the problem wasn’t fixed after the reset, it’s time you sent it in for checkup and repair.

S6 Edge hung while charging, red LED light still on

Problem: My phone hung while I was charging it, then I unplug it so that the battery would drain fast because I already encounter a problem with my phone last month and that’s what I did. But this time the red light indicator is still on, meaning the battery was still full but it only have 20% when I left it. what will I do now? Please help me. Thank you.

Solution: First off, the red light doesn’t mean the battery is fully-charged but green light.

Now, about your problem, it’s obviously a system crash issue and you don’t need to wait for it to drain the battery completely. Just press and hold the Volume Down and Power buttons together for 10 to 15 seconds to force reboot the device. After that, it should work properly.

S6 Edge screen keeps flashing while charging, charges on and off

Problem: Wouldn’t charge up while turned on screen kept flashing and repeating a noise as if it kept going on off charge then now won’t charge and it shows the lightening bolt but nothing happens.

Troubleshooting: If you were charging wirelessly, make sure the phone is properly set atop the pad. If wired, check the USB port to make sure the connection isn’t loose.

S6 Edge randomly reboots while owner plays a specific app

Problem: While playing Game of War (GOW) the phone will randomly reboot itself, causing tons of problems in my game, including major power loss. This can happen dozens of times a day. This is the only app it happens to. I have uninstalled and reinstalled the app already, and reset my phone once as well. 

Answer: If this issue occurs only while you’re using that app, then it’s an issue with the game app you’re playing with. Try to check if there’s an available update for it, if not, then there’s nothing much you can do about it except report the issue to the developer.

Edge screen cracked after being dropped

Problem: I was not eligible for an upgrade and my Note 4 that I had just got in October died. So, I paid full price for the Galaxy S6 Edge at Best Buy about a month ago. They told me there was no case they had to fit or protect the phone. So I got one on Amazon. Well not even 2 weeks after purchasing an almost 900-dollar phone with insurance. I was taking a picture and dropped it from my knee to the ground, well the “edge” cracked!  Best Buy said I have to give them another 200 for the insurance premium!  And the phone has been glitching since I bought it! Best Buy says they will only send me a refurbished even if I pay the 200! This is not right! That’s a lot of money!  And these edges are vulnerable! Do you have any suggestions? Have A Blessed Day, Mia.

Answer: Hi Mia. I am very sorry to hear about your phone but seriously, there’s nothing we can do about this issue. The retailer where you bought your phone from has it’s own policies when it comes to this kind of problem.

As to the edge screen, well, it’s glass and it’s supposed to be vulnerable but having seen a lot of drop-test videos, a drop from a couple of feet high is unlikely to break or crack the screen. But the thing is, it’s a physical damage and not covered by warranty and it looks like you already consulted with Best Buy representatives and already got their answer.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 Edge that’s stuck on boot screen, won’t boot up successfully [Troubleshooting Guide]

When a powerful device like the Samsung Galaxy S6 Edge gets stuck on the boot screen, it is most likely that it’s experiencing firmware-related issues. During boot up, all necessary files should be loaded and all services should be fully initialized so the phone can work properly. If those files or services aren’t loaded, things like this could happen.

So in this post, I will help you fix the problem. We will try to rule out possibilities to be able to tell if we can fix the problem on our own without any help from a tech. It doesn’t mean we don’t want tech to check out your phone, we are just trying to save you from a lot of trouble and hassle. So, if you own this phone and it’s currently stuck while booting up, read on as this post may be able to help you.

On the other hand, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Galaxy S6 Edge gets stuck on black or boot screen and won’t continue

Problem: Hello guys. Good morning. I’m reaching out to you because I have a problem with my phone and I badly need your help or advice so that I can try fixing it if possible. My phone is a Galaxy S6 Edge which has been with me for almost a year now. For some reason, it would no longer boot up to the home screen like before. Either it gets stuck on the S6 Edge logo or a black screen after that. Not sure what I did or what I have to do to fix this. Can you help me with this? Thanks.

Troubleshooting: We have to rule out the possibilities until we can tell what the cause of the problem is and what needs to be done to fix it. Without further adieu, here’s what I suggest  you do:

Step 1: Try to soft reset the phone to rule out possibility of a system glitch

More often, glitches are actually minor app- or firmware-related problems and while they tend to affect the overall performance of the phone, they can easily be fixed provided there’s no other serious problems in the background that triggered them.

So, the first thing I want you to do is try to do the soft reset procedure. You Galaxy S6 Edge doesn’t have a removable battery, therefore, all you can do is press and hold the Volume Down button and the Power key together for 10 seconds and wait to see if the phone can get past the boot screen.

The soft reset will perform the simulated battery disconnect and refresh your device’s memory but there’s no guarantee the problem will be fixed. So, if the phone can’t still boot up successfully even after the soft reset, move on to the next step.

Step 2: Make sure third-party apps have nothing to do with it

There have been a lot of cases that we’ve encountered wherein third-party apps caused the system to crash leaving the phone unresponsive. But the thing about issues caused by third-party apps is that they can easily be fixed. So, to confirm if the problem is due to some of the apps you installed, attempt to boot your device in safe mode by following these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

If successful, then it’s clear that the cause of the problem is one or some of the apps you downloaded and installed. Therefore, you need to find the app that’s causing the phone to not boot successfully and uninstall it. You may have to uninstall more than one app and reboot your phone countless times before you can say the problem is fixed. This is how you uninstall an app from your S6 Edge…

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Under ‘Device,’ tap Applications.
    4. Tap Application manager.
    5. Swipe right to the DOWNLOADED screen.
    6. Tap desired app, then tap Uninstall.
    7. Tap Uninstall to confirm

If, however, the phone still gets stuck on boot screen while starting up in safe mode, then the next step might help.

Step 3: Attempt to start your Galaxy S6 Edge in Recovery mode

When booting in recovery mode, all hardware components will be powered up but the Android interface won’t be loaded and in this case, your phone may be able to the mode without being greeted with any issues. Once successful, you can then perform a couple of procedures that might fix the problem. So, here’s how you boot your S6 Edge in Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.

If successful, you can try to wipe the cache partition or even do the reset to see if you can make the phone boot up in normal mode and reach thee home screen. However, if the problem still persists after that, then you should have the device checked by a technician.

Samsung Galaxy S6 Edge won’t boot up after the Nougat update

Problem: I’m not sure how to open this phone to take out the battery. I did turn it off and restart it but that didn’t help. I have an S6 Edge. I was in the middle of a phone call, the call dropped and I cannot make or receive phone calls. Not sure if it has anything to do with it but I did a Samsung update yesterday. I never had this problem before. I’m very upset that I cannot make a call as my son is a Marine and I don’t get to speak to him very often and now I was for off from him!

Solution: Well, as you stated, the firmware had been updated so it seems like some of the files on your phone were messed up and that may be the reason that it could not boot up completely. But since we are not sure what the issue is, all we need to do is to first focus on the software department of the device by performing the basic troubleshooting methods. To isolate the problem, just follow these procedures:

Step 1: Try charging your phone

Sometimes, it is because of not enough power in the battery that the device could no longer power up the components inside and that’s the reason your phone won’t turn on. What we have to do now is to verify if the battery is defective or not by charging it for 10-15 minutes. Through this method, you are not just charging it but also trying to figure it out if the current is flowing in the circuit board of the device. If the LED above the screen is blinking and the charging icon is showing, then most likely it is a firmware issue that has an issue and prevents the device for not booting up. However, if it is not responding after several minutes of charging you can immediately your phone to the nearest shop in your area for your phone might have a hardware problem.

Step 2: Perform Forced reboot on your phone

Assuming that the device is charging normally, then it’s time for you to check if the issue is not caused by a simple glitch. Through force reboot procedure the device’s system will be refreshed and close all unused applications that runs in the background. So, while it connected to the charger just press and hold the Power and Volume Down keys together for 10-15 seconds. If it boots up, obviously it is just a glitch in the system caused it. But after doing so and still not responding, then you can follow the next step.

Step 3: Reboot in Safe mode

Now, we have to figure it out if the device can boot up successfully in safe mode because if not, there may be some conflicts in the system. Take note that this method will temporarily disable all downloaded applications and only the pre-installed apps will run in the system. If it boots up without a problem, then there might be a culprit caused it and you should find and uninstall that one to fix the problem.

Step 4: Delete the System cache of the phone

As the new firmware had been installed, it is not far that the system caches were become outdated and creates conflict to the system and makes the firmware to crash without apparent reason. Through this method, the cache directory will be back to its factory default so that the device can create newer files that is compatible to the new system.

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S 6 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After deleting the system caches observe closely if your phone can boot up successfully. If not, then it might be a major software issue and you can jump to the next method for further troubleshooting.

Step 5: Perform Master reset on your phone

Since, all procedures haven’t fix the issue the best thing that you should do is to bring back the device to its factory settings. But remember that in resetting your phone all will be erased like: contacts, music, photos and all third-party apps you installed. So, before you proceed makes sure to create a backup or transfer all of it to your personal computer or SD card. Here are the steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy S 6 logo displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

After you do all the procedures and the issue still persists, look for a technician in your area and let it fix.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge unresponsive screen & other display related issues

Your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) sports an impressive display and sensitive #touchscreen. However, touchscreen- and display-related problems happen all the time due to a firmware glitch, a hardware problem or an app that keeps freezing.

Galaxy-S6-Edge-Screen-Issues

I addressed some of the problems sent by our readers and the first issue is about the touchscreen that stopped working after the device fell into the toilet. In this case, the problem could have been caused by either physical or liquid damage.

Read on to learn more about these problems and how to fix them. Here’s the list of the issues I included in this article…

  1. Galaxy S6 Edge screen not working after being dropped in toilet
  2. Smart Remote popped up and S6 Edge screen became unresponsive
  3. A little Android guy sits on the middle right of the screen
  4. Galaxy S6 Edge screen not responding completely but buttons still work
  5. S6 Edge has a faint line across the middle of the screen
  6. Some text or characters are missing until the device restarts
  7. S6 Edge has grey and white lines on the screen, won’t respond
  8. Edge screen’s handle stopped working but reboot fixes it momentarily
  9. S6 Edge back button seems to be pressing itself
  10. S6 Edge apps icons are huge, apps can’t be moved into folders

For those who need further assistance, feel free to contact us by filling up this form. Make sure you provided us with necessary information about the problem. You may also visit our S6 Edge troubleshooting page and try to find issues that are similar to yours and use the existing solutions.


Galaxy S6 Edge screen not working after being dropped in toilet

Problem: Hello, I recently dropped my phone into the toilet but after 2-3 seconds I immediately took it out and wiped it with a tissue. Phone seems to be a bit frozen and the screen was acting weird. I blew dried it for a bit and left it dry out in a rice bowl for more than a day. After I charged it and it worked normally. The problem here was, that the screen doesn’t work at all. I cannot touch a display nor doing anything with it. Although, everything seems to be fine, all the buttons work and sounds. Can you please give me some advices before going to service ? Much appreciated! — Linh

Suggestion: There’s only one thing we know for sure; your phone fell into the toilet. But we don’t know if it was the water that caused the problem or the impact of the fall. Regardless what the cause was, there’s nothing we can do about it as it is a hardware issue now. There is, however, one procedure you can do–master reset.

It’s a long shot but it’s worth it because if a tech gets ahold of your phone, the first he would do is that. So, try to see if it would make a difference and save yourself from the hassle of going to a local shop and explaining what happened over and over again without a guarantee that the problem will be fixed:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps because if not, you really have to see a technician about that.

Smart Remote popped up and S6 Edge screen became unresponsive

Problem: This is what happened. Something at the side of my screen came up it said “remote TV” or something like that I clicked it because there was no other choice than to click it, so I did. The phone then freezes and then I can’t do anything with it. The buttons all work but the screen itself won’t work (I can still get the screen to turn on though) but when I try to type in my password you can’t. I am really worried and I definitely getting worried. Please help!

Troubleshooting: You must be referring to the Smart Remote app. Since you cannot operate your phone as the screen became unresponsive, you need to boot your phone in safe mode to disable the app temporarily. Here’s how to do it…

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once the phone is in safe mode, try to delete all remotes you setup by following these steps:

  1. Open Smart Remote app.
  2. Tap the More options icon (three dots) on the upper-right.
  3. Touch Settings and scroll to the bottom.
  4. Touch Reset Smart Remote.

Then, do this…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Smart Remote.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

The problem should be fixed by now but if it continues to bug you over and over and if smart remote isn’t that important to you, then uninstall it to make it stop for good.

A little Android guy sits on the middle right of the screen

Problem: I get a little ghost looking android guy that sits on middle right of my screen. In fact right over the send button on Messaging and Texting arrows. It also sits their on all screens. If I accidently tap it, it freezes my screen and I have to hit the battery pull feature to clear it.

Answer: Verify that it’s not the Facebook Messenger because if it is, you can just drag it to the bottom-center of the screen to close it. If it’s not, then it must be one of your apps and it’s only you who have the capacity to know what it is. Find it and uninstall or disable it.

Galaxy S6 Edge screen not responding completely but buttons still work

Problem: It happened two times already. The whole touch screen area is not responding but the back key, home key and recent button seems to be working. I waited for the device to shutdown by draining the battery and after charging, I turn on the phone and it’s back to normal. What’s causing this? Is there away to switch off the phone without using the screen? Tried holding the power button and with combination of volume keys doesn’t seem to work. Please help.

Answer: You’re not really expecting us to know what’s causing the problem when you didn’t provide more information about it, are you? The thing is, it might be a touchscreen issue or it could also be a problem caused by one of your apps. For the latter, try to read the second problem as you may have the same issue caused by the Smart Remote but if not, then you have to find the app that’s causing that and uninstall it.

In case it happens again, you don’t have to wait for hours to drain the battery; just press and hold the Volume Down button and the Power key together for 10 to 15 seconds and your device should reboot.

S6 Edge has a faint line across the middle of the screen

Problem: I brought my phone from CEX. I noticed my phone has a faint line across the middle and a Small little sort of black blob has appeared on the Edge.

Answer: It might be a hardware issue. Things like that happen all the time and there’s no way you can fix that. You need to have the phone replaced assuming you didn’t drop it or anything.

Some text or characters are missing until the device restarts

Problem: Text is missing until reboot.  Frequently, and in various applications, text is missing characters.  For example, t st when it should be test.  As soon as I reboot, all is well.  Any hints on what I might do to solve the problem.

Answer: And what do you see instead of the character? Is there some kind of dead pixels on the screen? Does your phone works normally if it occurs? What apps were you on when it happened? And how frequent does it occur?

These are just some of the questions we technicians would ask. And since there’s not much information here, it’s better you have a tech to take a look at it so he can run some tests and further observe the device.

S6 Edge has grey and white lines on the screen, won’t respond

Problem: Phone was working this morning at 2 am. Then alarm did not go off this morning. Looked at phone and it has grey and white lines on it. Tried to reboot by holding down power/volume. Nothing works. Phone is not even a year old.

Answer: Apparently, it’s a hardware issue. You need to have a technician check it for you.

Edge screen’s handle stopped working but reboot fixes it momentarily

Problem: The “handle” for my edge screen stops working unexpectedly. The “handle” appears on the side of the screen but you can not slide it over to access the contacts, etc. It will work upon rebooting the device but only temporarily then when I go to use it, I notice it doesn’t work again. Any Suggestions?

Answer: I’m sure the Android 6.0 Marshmallow will fix this issue but in the meantime, try clearing the cache and data of the PeopleStrip service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

S6 Edge back button seems to be pressing itself

Problem: Hi. The button next to the home screen on the right is going wild and pressing by itself all the time while I am on the phone and about every 5 minutes I quit a game or surfing the net because of that problem.

Answer: Try pressing it many times because there’s a chance it’s stuck or something. If it can’t be fixed by doing that, have it checked immediately. I can’t imagine how the phone works if the back button is always acting up.

S6 Edge apps icons are huge, apps can’t be moved into folders

Problem: The icons are huge and do not want to move into folders or be removed from the screen. Usually  when long touch an icon, a trash can appears.  It doesn’t anymore. I uninstalled Touch wiz but problem remains. I do not want to loose videos, photos, etc. and can’t therefore reset factory settings. PLEASE can you help me?

Answer: Make sure the phone isn’t in Easy Mode, first of all. Just go to Settings > scroll down to Personal > and make sure Standard mode is ticked.

Once you’ve verified that, try changing the grid size of the icons. Long touch anywhere on the Home screen (not on an app), at the bottom of the screen you’ll find four new buttons, tap Screen grid. Now, choose the grid size that works best for you and hit Apply once you’ve made your choice.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge MMS & SMS issues, more messaging problems

In this post, I have addressed a number of issues associated with sending and receiving of picture messages (#MMS) and text messages (#SMS) with stock messaging app on the #Galaxy S6 Edge (#S6Edge) smartphone. Among these issues include unable to send MMS, cannot get SMS notifications, cannot forward SMS, and more.

Galaxy-S6-Edge-sms-mms-problems

Feel free to browse this content, if you too are searching for potential solutions to any of these problems with your device. I’ve also included a step-by-step process on how to perform each of the troubleshooting methods I recommend for certain issues, to further assist those who are not yet familiar with the platform.

  1. Cannot Send Picture Messages (MMS)
  2. Cannot get text notifications while on call
  3. Built-in Messaging app not responding
  4. Cannot forward text messages (SMS)
  5. Text messages are sent with weird characters
  6. Failure to send and receive text messages

Cannot Send Picture Messages (MMS)

Problem: “Hi DroidGuy! So I recently bought a Galaxy S6 Edge from eBay (Verizon) unlocked and clean. I had it setup with my carrier (MetroPCs) and the phone works fine but it won’t send picture messages. It does not allow me to use the message app only the Verizon messages+. I’ve tried about everything and nothing seems to work. Can you help please? Thanks.”

Solution: Problems on sending picture messages or MMS are usually associated with certain factors including data connection stability, network availability, and file size. This means if you are unable to send a picture message, you have to consider checking on these components. That being said, ensure mobile data is enabled, network is available, and the picture file you are about to send is not too large for the specified file size limit. You will know if the file you are about to send is too large as you will see an error prompt saying the media file is too large. You may use compatible editing software from the Play Store to reduce the file size of the image. Once everything is good with the mobile data settings, network signal, and file size, try to send a picture message (MMS) again, and see if it goes through this time.  As for the native message app that you can use, try to perform a soft reset. If that won’t work, then you may opt to try some third-party messaging apps instead.

A step-by-step guide on how to perform these methods is provided at the bottom of this page.

Cannot get text notifications while on call

Problem: “No matter what messaging app I use I cannot get text notifications during a call. I’m sure the notifications on calls option is enabled in the phone. “

Solution: Kindly check on the sound and notifications settings and make sure the option to get text (SMS) notifications during calls is checked. Navigate to Apps-> Settings-> Sounds and notifications-> Ringtones and sounds-> Messages notifications, and configure options according to your preference. Also verify if Do Not Disturb (DND) feature is turned off.

Built-in Messaging app not responding

Problem: “My factory messaging app keeps not responding. I’ve cleared the data and did a factory reset and it didn’t fix the problem. Any suggestion on how to fix the issue would be appreciated.”

Solution: Apps crashing and freezing can usually be remedied by clearing cache or data and a soft reset. Force closing can also help if the application is misbehaving. Given you already have performed a factory reset but to no avail, I suggest you should try using any third-party messaging application instead. There are a lot of reliable messaging apps compatible with your Galaxy S6 Edge from the Play Store, so all you have to do is choose which best suits your needs.

Cannot forward text messages (SMS)

Problem: “I have an issue related to the SMS forwarding. There is no possibility on my phone to forward SMS. The only functions that appear when you tap on the SMS are Deleting and Copy text. Also, I couldn’t see the clipboard where the text message is stored?”

Solution: Perhaps, you’re long-pressing on the entire text thread for certain contact. You have to long press the individual text message, and by then you should see the pop-up menu containing the Forward option.

You may refer to the step-by-step guide on how to forward a text on your Galaxy S6 Edge at the bottom part of this content.

Text messages are sent with weird characters

Problem: “Hello. So my problem with my S6 Edge is when I receive texts sometimes it doesn’t send the full text and sends weird characters. I have to ask the person to resend me the text and then it will show the full text. Hope you can figure out how to fix this problem. Thank you!”

Solution: There have been trending reports about an issue with truncated texts and weird symbols sent/receive instead of text messages. This is a random problem occurring on some iOS and Android devices including Samsung’s GS6 Edge. So far, there’s no exact solution available but some have figured it out as a network-related issue. In this regard, you may try to restart your device (soft reset) and see what happens. If that doesn’t work, then I strongly suggest contacting your network provider/carrier to escalate this concern and get official recommendations from them.

Failure to send and receive text messages

Problem: “Recently I have noticed that I am not receiving text messages. Throughout the day I have to restart my phone to receive any new texts.  This is a relatively new issue and I can’t figure out what changed to start this problem. Occasionally I am also having difficulty sending texts as well.  I have to hit resend after “failed delivery” to send a text message. Please help!”

Solution: One possible reason why you might not be able to receive text messages is that your inbox is already full. Try to delete unnecessary old messages to free up space for new text messages and see what happens afterwards. Alternatively, you change or increase the text message limit on your phone’s messaging app settings. (Please refer to the steps on how to change text message limit at the bottom part of this page).

As for the sending error “failed delivery,” it could be network issue affecting text messaging services from going through. Check the signal bars and ensure the network coverage is good. If the problem persists even with good signal/network coverage, please verify if the message center number is set correctly.

  • Sprint: +17044100000
  • Verizon: +316540951000
  • AT&T: +13123149810
  • T-Mobile: +12063130004

You may refer to the steps on how to check the message center number for your device outlined at the bottom of this page.

Step-by-Step Guide for your Reference

Scroll to the method you are trying to perform and follow the steps.

Steps to enable mobile data

  • Tap Apps from the Home
  • Scroll to and tap Settings.
  • Scroll to and tap Data usage.
  • Tap the On/Off slider next to Mobile data, to enable the feature if necessary.

Steps to perform a soft reset

A soft reset removes any corrupt temporary files that may be causing problems. Performing a soft reset will also reconnect your Galaxy S6 edge to your carrier’s network. Here’s how it’s done:

  • Press and hold the Power and Volume down keys simultaneously.
  • Release both keys as soon as the phone reboots

Steps to change or increase text message limit

  • Tap Apps from the Home screen.
  • Tap Messages to open the messaging application.
  • Tap the Menu icon (three vertical dots) located on the upper-right corner of the screen.
  • Scroll to and tap to select Settings.
  • Tap Delete old messages to erase old messages from your inbox.
  • Tap Text Message Limit.
  • Specify the maximum number of text messages you want to receive.
  • Tap OK to save and confirm changes.

Steps to Forward a Text Message or SMS

  • Tap Messages from the Home screen.
  • Tap the message thread.
  • Tap and hold on the message you want to forward.
  • Scroll to and tap Forward from the given Message options.
  • Enter the 10-digit contact number or contact name, then tap the preferred contact suggestion.
  • If you want, you can edit the message and then tap the Send button when done. The message should now be forwarded.

Steps to change message center number

  • Tap Messages from the Home screen.
  • Tap More.
  • Scroll to and tap Settings.
  • Tap More settings.
  • Tap Text messages.
  • Tap Message center number.
  • Enter the correct message center number.

Note: Contact your carrier for the correct number, if necessary.

  • Tap Set. The new changes will be applied.
  • Return to the Home

Menu options may vary between carriers and device models.

Connect with Us

Please visit our troubleshooting page to view other issues with the Samsung Galaxy S6 Edge, along with their respective solutions recommended by The Droid Guy support team. You may also browse our Tutorials section found in the same page to view step-by-step process of performing various functions with your GS6 edge. Should you wish to contact our support team for further assistance in resolving other issues with your Android device(s), don’t hesitate to fill up and submit the Android Questionnaire (form). Just provide us with as much information we need so we would be able to get back to you with the best possible solution and recommendations.

Quick fixes to Samsung Galaxy S6 Edge text messaging problems after Marshmallow update

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) is among the few devices that received the most anticipated Android 6 Marshmallow (#AndroidM) update. But instead of fixing previously reported problems, the new firmware added more issues. Here is some of the text messaging (covers both SMS and MMS) problems we received from our readers:

  1. Galaxy S6 Edge sends text messages to work email, fast battery drain
  2. Text messages come up blank on recipients’ phones
  3. Text messages bear incorrect timestamp, not in chronological order
  4. Text messages are converted to MMS and take time to download
  5. Galaxy S6 Edge can’t receive text messages from iPhone users
  6. S6 Edge didn’t receive all text messages from sender
  7. Can’t send / receive MMS on the new Galaxy S6 Edge
  8. Galaxy S6 Edge won’t send longer text messages
  9. Galaxy S6 Edge hasn’t been receiving group messages
  10. Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Galaxy-S6-Edge-text-messaging-problems-marshmallow

For those who have other issues, visit our Galaxy S6 Edge troubleshooting page. There were already hundreds of problems we addressed. Find issues that are similar to what you have and use the solutions we suggested. If they don’t work, then feel free to contact us by competing this questionnaire.


Galaxy S6 Edge sends text messages to work email, fast battery drain

Problem: Purchased an S6 Edge recently and it creates a new email message every time a text message is received. How do I stop this?

Also, the battery is dying within 6 hours. I’ve tried several solutions suggested on line but it continues to occur.  Looks like email synch, screen and android system are causing the most drainage. Also, How do I do a soft reboot on a S6 (no external battery)?  Thank you.

Troubleshooting: As to the text messages being automatically sent to your work email, there’s a sync you need to disable for that:

  1. Open the stock Email app.
  2. Tap More
  3. Choose Settings
  4. Select your work account
  5. Scroll down to Exchange ActiveSync Settings
  6. Turn Sync Messages off

As to the battery drain issue, try changing the sync frequency. Lastly, to do the soft reboot or force restart, just press and hold the Volume Down and Power buttons for 20 seconds. That will do.

Text messages come up blank on recipients’ phones

Problem: Hi I can’t send texts they always come up blank on other peoples phones they know who sends the message because it comes up with my name and that is it how do i go about fixing this problem.

Suggestion: Let’s make this clear; you can sent text messages but the people you’re texting to receive blank messages. I think the problem is on their side especially if your messages are being converted to MMS like when you use emoji or attach a picture. Try sending out a text message with only two or three words in it without emoji or picture. If they can receive it correctly, then that’s the case. Otherwise, you should call your service provider.

Text messages bear incorrect timestamp, not in chronological order

Problem: The messages I receive are timestamped 1 hour behind from what I text, and messes up the order of the text, that all the sender does texts as above mine. It makes it very cumbersome to read. 

Solution: This problem occurs when your phone’s time and/or date wasn’t set correctly. Go to system settings and make sure both Automatic Date and Time, and Automatic Time Zone are enabled. That should take care of the problem.

Text messages are converted to MMS and take time to download

Problem: Long text messages from other people are turning into a MMS message on my phone, that are too big to download. So I’m unable to read the texts.

Suggestion: The fact is, the messages were converted on the sender’s phone and transmitted over the network as MMS and your phone receives them as such. They take time to download because of the size but if you can download them just fine, then you’re good. Otherwise, make sure mobile data is enabled in your phone and that there are no bars in your account. If you need more help, you should contact your service provider because it’s either a network problem or the APN settings.

Galaxy S6 Edge can’t receive text messages from iPhone users

Problem: I have the Galaxy S6 Edge.  Recently I have not been receiving text messages sent to me by friends with iPhones.  Is there any way to fix this?  I would assume it’s a problem on my end as I can’t receive messages from multiple people and on their end it states that the messages were sent successfully.

Troubleshooting: First of all, verify if you can receive text messages from non-iPhone users because if not, it’s more of a service issue than anything else and you need to call your service provider for that.

However, if you recently just transferred from iPhone to the S6 Edge and brought your old number with you, you need to deregister it from iMessage. Here’s the link to Apple’s tutorial page.

S6 Edge didn’t receive all text messages from sender

Problem: Not receiving all of my text messages. I was having a conversation and only received one of the 5 messages. The next morning I followed up and the person sent me a screenshots of the rest of the conversation. Now I wonder what else I’m missing! How do I fix this?

Troubleshooting: How many times did it happen? If it happened just one time, then it was probably just because of rare service issue. Problems like this happen all the time anywhere in the world. However, if it keeps happening, then it’s time you contacted your service provider. It’s not normal anymore.

Can’t send / receive MMS on the new Galaxy S6 Edge

Problem: Cannot send MMS or see MMS sent to me. I just replaced my Samsung Galaxy S6 Edge after having the issues with SMS  & calls not going through. Have only had my new S6 Edge a week & there have already been 3 software updates. MMS stopped working after 2nd software update. When I send a picture it says “sending” then immediately says “cancelled” & then “network error” as it keeps trying to send. My yahoo email also stopped loading through Gmail app on 2nd of having phone.

Troubleshooting: Just make sure mobile data is turned on in your phone as it’s necessary for picture messages or MMS. If it’s already enabled but you still couldn’t send and/or receive MMS, it must have something to do with the APN settings. You can try to google the correct APN that T-Mobile is using on its network, you can call tech support and ask for it just to be sure you get the correct one. Once APN has properly been setup in your phone, it should work with the MMS.

Galaxy S6 Edge won’t send longer text messages

Problem: My phone won’t send longer text messages  (not sure exact characters) and I can’t find a setting to change anywhere. I have to split longer messages into 2 or 3 and then they send fine. Never had this problem before. And using same  sim  card and carrier as with previous phone. Thanks for your help in advance! — Lauren

Answer: Text messaging or SMS is limited to 160 characters only, however, users can type messages longer than that but once sent, the message will be split into multiple messages. There’s nothing we can do about this. But if you really don’t want your messages split, I suggest you use MMS instead.

Galaxy S6 Edge hasn’t been receiving group messages

Problem: For as long as I can remember I have not been receiving texts from my friends in group chats I am a participant.  I have tried using message plus, message, and go sms pro and have tried doing a soft and factory reset. Nothing has fixed this. I also did research and read it could be something with imessage.  I went to deregister I message and it said my phone number wasn’t linked to that.

Troubleshooting: Apparently, it’s not about iMessage, thanks for ruling that out. Now, group messages are actually considered MMS. That said, you need to enable mobile data in your phone so you can send and receive or join in a group conversation. If it’s already enabled and the problem persists, there must be something wrong with the APN settings. Call your provider and ask for the correct one.

Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Problem: I’ve just got it and main reason was for text message to groups. I tried to send a message to groups but it only limits to 20 contacts max, where is older versions of Samsung didn’t is there any way to adjust group text limit?

Answer: This is one of those things that we really can’t do something about. For more information on this, I suggest you call your service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge black screen of death issue [Troubleshooting Guide]

The black screen of death (BSOD) is not new to Android users as it kept happening since the early days of the operating system. Now, many #Samsung Galaxy S6 Edge (#S6Edge) owners are complaining about it and most common complaints go like this “My phone’s screen just went black and it won’t respond no matter what.

Galaxy-S6-Edge-black-screen-of-death

We’ve already addressed this problem several times before but since many of our readers have reported back to us that some of our solutions didn’t work for them, we are obliged to answer their inquiries with updated troubleshooting procedures especially that majority are now running Android 6.0.1 Marshmallow.

We will help you fix this problem or, at least, troubleshoot your device so that we’ll know what the culprit is and we can try to find a solution from there. But for those who have other concerns, makes sure you visit our S6 Edge troubleshooting page as we’ve already solved a lot of problems since this phone was released. Find issues that are similar to yours and use the solutions we suggested.

You may also contact us by completing our Android problems questionnaire and hitting submit. This is a free service we offer so don’t worry about anything except the information you give us about the problem. We need details so that we can do some detailed research.

Troubleshooting Galaxy S6 Edge with black screen of death

The black screen of death isn’t as complicated as it sounds because more often than not such description is used by users who really don’t know what the problem with their phones are and are lost for words. BSOD is the easiest way to describe a phone with a black screen and is not responding. But the thing is, there’s always something behind this problem and more often, it is only the result of the real problem.

In this troubleshooting guide, we will try to discover what the real issue with your Galaxy S6 Edge that’s suffering from the black screen of death but before anything else, here’s one problem that best describes it…

I never really have a problem with my phone since I bought it in October last year. It’s the Galaxy S6 Edge that I bought for a few hundred bucks. Updates came more often than I expected but all of them were successfully installed but then one day, I just woke up finding out my phone was turned off. I tried turning it on, there was no response. Tried charging, no response. Now, I really don’t know what needs to be done to fix this problem. I am hoping your guys will get back to me as soon as you read this as I need my phone badly. Yes, I can purchase a new one but what about my pictures and files from my S6 Edge? Help me please.

Now let’s try to troubleshoot this problem based on how they occur and what triggered it. First off, if the black screen of death occurred after an update, then there’s a chance it caused by a system crash. It happens all the time and it often occurs after an update as the new system may try to use incompatible caches and data and to mention the incompatibility issues with some of your apps. Therefore, let’s try to make your phone respond by doing the forced reboot procedure…

  • Press and hold the Volume Down button and the Power keys together for 10 seconds. If the problem is indeed a system crash and there’s enough battery left to power the components, the handset will start up.

What if the phone doesn’t respond to the forced reboot procedure?

Then, it’s time to go after the battery. It’s possible that the battery got drained completely and the reason why the phone won’t respond is because it couldn’t power up its hardware. Therefore, you should plugging in your device and see if it charges. Once you do this, you’ll immediately know if your phone still responds when there’s electric current flowing through its circuits as it will display the charging indicators like the icon on the screen and the light at the top of the screen.

If these charging indicators won’t show up, leave the phone for 10 minutes and see if they show and if still not, then do the forced reboot procedure again but this time with the device plugged in.

Battery issues may also lead to this kind of problem wherein the phone just turns itself off and won’t turn back on no matter what. Even if you plug it in, it won’t charge as it can no longer hold a charge. So, if the phone still refuses to turn on after the forced reboot and if it won’t charge, then this problem automatically becomes a “not charging” issue rather than black screen of death. That being said, you need to try to troubleshoot your phone to see if you can make it to charge. You may read this post and see if it can help: How to fix a Samsung Galaxy S6 Edge that’s not charging. Should your phone remains unresponsive, at this point, you should send it for checkup and repair. There’s nothing we can do about a phone that won’t turn on, won’t charge and won’t respond. It might be a serious hardware issue.

But assuming you made your phone to actually charge but the screen is still dark, the next thing you must do is try to boot it in safe mode. There are times when third-party apps crash and cause this kind of problem, so you want to rule this possibility first.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.

If you cannot bring the phone up into safe mode, try booting it in recovery mode. If successful, you can try to wipe the cache partition first or immediately do the master reset. But remember that the latter will delete all your files and data.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys. NOTE: If the phone reached this far, then follow the proceeding steps to wipe the cache partition or do the reset.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, then let the technician handle this problem for you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 Edge that no longer fast charges [Troubleshooting Guide]

One of the selling points of the #Samsung #Galaxy S6 Edge (#S6Edge) is the adaptive fast charging feature, which can replenish the battery way quicker than the normal charging process. So, owners are actually expecting the device to charge faster every time they plug their devices in. It kind of became a standard already so when the phone charges at a normal pace, some owners are actually thinking that the phone is already “slow charging” and panic.

Galaxy-S6-Edge-not-quick-charging

Basically, slow charging is way different from normal charging and what we’re dealing here is a unit that doesn’t fast charge anymore. While it can potentially be a problem, we need to do some procedures to know for sure. Besides, there are a few requirements that need to be met before the Galaxy S6 Edge can use its fast charging capability. We’ll have to look into them and see if we can find some things that may have caused the problem.

But before anything else, for our readers who might have other issues, make sure you visit our Galaxy S6 Edge troubleshooting page for we have listed down all the links to our posts that addressed hundreds of issues with this device. Find problems that are similar or related to yours and use the existing solutions or troubleshooting guides. If they don’t work for you or if you need further assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s free.

Troubleshooting Galaxy S6 Edge that no longer charges quickly

Again, quick charging is just an added feature and even without it, the phone may still charge normally unless there really is a problem with the hardware of your device. When there’s an issue with the charger, cable or the battery, it’s expected the device may not be able to receive electric current really well and that’s why we need to look into this.

To isolate the problem immediately, if your phone isn’t quick-charging, verify that it’s charging normally because if it does, you don’t have to do the complicated troubleshooting procedures but focus on meeting the fast charging requirements.

Your Galaxy S6 Edge may not fast charge if…

  1. Check the battery settings to see if the fast charging feature is enabled. Some units have a switch that will turn on and off quick charge but most don’t. If you’re not sure there’s a setting for that, go to Settings > Battery and find Fast cable charging option.
  2. You’re not using the original charger or power adapter. Remember, the original charger is a specialized power adapter with Adaptive Fast Charging feature. When fast charging, the output voltage will switch to 9 volts instead of just 5 volts for normal charging. Third-party chargers often don’t have this feature.
  3. It’s heating up for some reason. This is to prevent overheating, which may leave the phone bricked and unusable for good. When the phone is heating up, it automatically switches to normal charging and use the 5V power output of the charger. This is done automatically and you cannot force the device to charge fast when there’s unusual heat emission. Fix the heating problem and the device will charge fast again.
  4. The screen is on. The display is among the the components that use more power, logically, if it’s on, the phone will switch to normal charging because if it doesn’t, the device will overheat after some time. So, make sure the screen is turned off. Better yet, turn off the phone while charging to maximize use of this feature.
  5. There are some issues with the charger, cable, battery or the phone’s hardware. You need to do some troubleshooting to determine which of these components and accessories have some issues.

After checking the aforementioned requirements and the phone is still not charging fast, it’s time to troubleshoot the device.

Step 1: Turn off your phone and plug the charger in

With all components turned off, it’s natural that the phone should charge fast provided you’re using the original charger and cable. This procedure can do more than just knowing whether the phone actually charges quickly or not, it will also give you an idea whether there’s a problem with the phone or the charger.

If the phone charges quickly while turned off, then there’s no problem with the hardware nor the charger. All you need to do is to know whether it’s the apps or the firmware that has issues. Try booting your device in safe mode to see if it charges quickly as well:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone charges quickly in safe mode, the problem is caused by some third-party apps, otherwise, it’s a firmware issue and in this case, a master reset is necessary.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the phone, however, doesn’t fast charge when turned off, the next step may help you.

Step 2: Check the charger or use a different USB cable

If the phone won’t charge even if it’s turned off, then it might be a problem with the charger. Try to connect your phone to a computer and see if it gets detected and charges even if it’s slow. If it charges with your computer, then the problem is with the charger and there’s no other workaround or fix but to buy a new one.

However, if it just charges normally, then it might be the cable. Yes, there have been users who reported swapping the USB cable with a new one made their devices charge quickly again. Well, you see, the phone charges normally when it’s off so it might not be an issue with the charger. The USB cable is much cheaper than the charger and you can actually buy it separately, however, if you’ll buy a new charger, it comes with a new cable. It’s your choice which one you want to buy.

But please note that there’s no guarantee that buying either the cable or the charger will fix the problem. So, if the device refuses to fast charge after buying a new charger or cable, try the next step.

Step 3: Try to charge your phone wirelessly

This is important to know if your phone is still capable of charging because if not, we might be looking at a battery issue or worse, a hardware problem.

But then of course, if you don’t have a wireless charger, it’s better that you just visit a local shop or bring your phone to the store and have the technician check it because wireless charging isn’t actually a fix. You might just be wasting money.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Ways to recover lost photos from Samsung Galaxy S6 Edge Gallery [5 Workarounds]

Here’s one problem with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that many have already encountered–photos mysteriously disappeared from the Gallery. We’ve been contacted about it so many times in the past and we already addressed it many times since then.

Galaxy-S6-Edge-Gallery-Pictures-Lost

This problem isn’t actually about whether the pictures are still in the phone or not but about not being indexed by the system. So, for users who inadvertently deleted their pictures, this isn’t for you.

I provided five workarounds below for you to use. Try each one to find what works for you.

  1. Connect your phone to a computer and copy the pictures
  2. Find out if there’s a file name “.nomedia” in your phone’s storage
  3. Install a third-party gallery app
  4. Move your pictures to another directory using the stock file explorer
  5. Backup all your photos and data, perform master reset

For owners who have other problems, please visit our troubleshooting page. We already addressed a lot of problems with the S6 Edge so there’s a chance we already addressed your issue and if so, you may use the solutions we provided. Or, you may just contact us directly by filling up this questionnaire. Since it’s a free service, you don’t have to worry about anything. Just provide us with sufficient information about the problem so we can help you better.

Photos mysteriously disappeared from Galaxy S6 Edge Gallery

Problem: I had been keeping photos of our vehicles, owner of  Classics American Muscle Car. Restoration of pre 1975 American cars. Photos of before, during, completed restorations for customers and my shop. All has been good since I purchased this S6 Edge several months ago.

A few days ago I opened my Gallery to email and text photos. To my surprise my Gallery was completely empty. Not one photo out of a few hundred no where to be found. After a few hours of panic attacks and looking through everything in my phone is found  some in I think  it’s called internal files others in external files and others I have no idea?  I’m completely illiterate on file systems on android. Have no idea what to do. I need my photos back in  Gallery. Where I can edit and send pictures.

I installed Google Drive, hoping to find something there that may help.  No help, I think that it made my phone slow loading Internet search, I do look for car parts on the Internet and lot. But no place that I have not been using for months and years. How did my pictures move from  Gallery where there’s been no problem for months now nothing but.

I have taken more photos and they have been staying in Gallery for the past few days, I’m hoping they stay, but I don’t know what caused the first photos to move on there own.

BTW, memory of phone has never showed even half full, staying between quarter and half in both internal and external memory and showing phone memory about half.

Before I  lost photos and the same now. Sorry for rambling on ,I’m just freaking out, lost photos I can never replace. Thank you for your time and help.– Randy

Troubleshooting: I go straight to addressing your issue here, Randy. I’m not sure if it’s just a glitch in the system or a bug but you’re not the only one to have experienced this problem on a Galaxy S6 Edge. Basically, the problem is you cannot find your photos when you open the Gallery or the stock multimedia manager of the device but they’re still in there. You don’t need to have sufficient knowledge when it comes to the file system to fix this because a simple reboot may fix it. If you haven’t done so since this problem occurred, then please shutdown your device and just turn it back on.

Instead of explaining further what the problem here, which may often lead to groundless assumptions since I haven’t actually inspected your device, I will give you a few options to work around this issue assuming it hasn’t been fixed by the reboot. The main purpose of these procedures is to recover your photos just in case some things may happen that may lead to the permanent disappearance of your pictures.

First Workaround: Connect your phone to a computer and copy the pictures

As I said earlier, the photos are still inside your phone unless you inadvertently deleted them. By connecting your phone to a computer and choosing MTP as the type of connection, you’ll be able to copy all your pictures and videos to your machine for safekeeping while you’re trying to troubleshoot the issue. Once your files are safe, disconnect your phone from your computer and you can then proceed your troubleshooting by clearing the cache and the data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After doing this, try to take a picture using the camera and open the Gallery app to see if the picture is there. If so, you can now transfer or copy your photos back to your phone.

Second Workaround: Find out if there’s a file name “.nomedia” in your phone’s storage

Using the stock file explorer (My Files), go to the root directory in your phone’s storage and try to find the file “.nomedia” and delete it. Then, reboot your phone and see if the pictures reappear. If not, then you need to proceed with these procedures:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Media Storage.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.
  8. Tap Disable button.
  9. Now, restart your phone one more time.

Once the phone is active and ready, follow steps 1 through 5 and instead of clearing the cache and data, enable the service and then open the Gallery app and wait for about a couple of minutes for the pictures to be re-indexed.

Third Workaround: Install a third-party gallery app

That’s right, third-party gallery apps will index your pictures even if the stock Gallery app couldn’t see them. Just open the Play Store and find any third-party gallery apps, download and install it.

I actually encountered this problem before but not with the S6 Edge. I used QuickPic Gallery to be able to see my pictures again, although, apparently it’s not solution but a temporary fix. This workaround will reassure you that your pictures are still in your phone.

Fourth Workaround: Move your pictures to another directory using the stock file explorer

This workaround may or may not work. All you need to do is browse through the directory where all pictures are saved, select all of them and just move them to a different directory. The Gallery may re-index them but there’s no guarantee. But for the sake of steering away from all the hassles from the procedures above, it’s worth a try.

Fifth Workaround: Backup all your photos and data, perform master reset

Assuming all of the above workarounds didn’t work, it’s time you engaged into something more complicated and time-consuming.

What you need to do is backup the entire phone including your data, your photos, videos, files, etc. You can easily do using a computer and Samsung’s Smart Switch application. Once you’re done with the backing up, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

What you just did is wipe your phone off of all third-party elements while bringing it back to its default or factory settings. You can then restore all your files, apps, pictures, etc.

I hope this helps, Randy, because if not, it’s time you sought help from a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge that is frozen and became unresponsive [Troubleshooting Guide & Potential Solution]

  • Read and understand why high-end smartphones like the #Samsung Galaxy S6 Edge (#S6Edge) freezes and/or becomes unresponsive without apparent reason or cause and learn how to troubleshoot it when similar issues occur.
  • Learn how to troubleshoot your phone that just died overnight and refused to charge the next morning.

While high-end smartphones like the Samsung Galaxy S6 Edge don’t usually experience performance-related issues, there are times when they freeze and become unresponsive. When they occur, there are troubleshooting procedures you would have to do in order to bring your phone back to life. More often than not, these issues are just minor firmware and/or hardware glitches and they can be fixed without intervention from a technician. All you need are patience and common sense to be able to perform troubleshooting methods.

In this post, I will guide you through in troubleshooting your Galaxy S6 Edge that froze and became unresponsive. I will suggest the the methods you need to use in a bid to fix your problem so that you can continue to use your phone without being bothered by lags, freezes and other performance related problems. But then of course, you have to be honest with yourself because if the cause of the problem is either physical or liquid damage, then you need help from a technician the extent of the problem on your phone. That is why the first step below is inclined to knowing if both factors have something to do with this issue.

Before we go any further though, if you have other problems with your phone, make sure you drop by our troubleshooting page for we have already addressed hundreds of problems sent by our readers. Odds are that we have already given answers to your questions so take time finding issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work on your phone, then feel free to contact us by filling up our Android issues questionnaire. Make sure to choose the right device and fill up every field correctly so we can provide more accurate solutions.

How to troubleshoot your Galaxy S6 Edge that froze and won’t respond

Problem: For some reason, my Galaxy S6 Edge froze while I was sleeping and when I tried turning it on it won’t respond anymore. It’s been like for 6 hours now and I haven’t used it since it froze. I badly need my phone for my job as my boss often contacts through this phone and I don’t enough time to go to a shop and have it fixed. So I need your help so that I can use my phone again. I don’t know what happened or what caused the problem. As I just woke up with its screen completely black, frozen and won’t respond anymore. Thanks.

Troubleshooting: Freezes may often leave the phone unresponsive and there are even times when the device couldn’t recognize the Power key being pressed or held. This is one of the reasons why owners often panic because they think something is really, really wrong with their devices. That might be true but we really won’t know for sure if we didn’t tried troubleshooting. With all that being said, here’s what I suggest you do:

Step 1: Verify that your phone didn’t suffer from water and liquid damage

Liquid and physical damages may cause some serious problems to your phone that’s why before you proceed with your troubleshooting, it is imperative you first try to physically check your device for signs of physical damage. Just look for scrapes and scratches. Of course you would know if the phone was dropped as you are the owner. If there are no signs of physical damage, however, check the Liquid Damage Indicator (LDI). Just remove the SIM card tray and look inside the port for a small piece of sticker. If the indicator is white, then liquid damage is unlikely. However, if the sticker turned red, pink or purple, you need to bring your phone to the store immediately to have it fixed.

Step 2: Plug the charger into the wall socket and connect your phone

In short, charge your phone. You said that the screen was already black when you woke up and that the device won’t respond when you tried to turn it on. There’s one obvious possibility here: the battery may have been drained. Rule this out first so that you can proceed with other troubleshooting steps below.

If the phone charges, leave it be for at least 10 minutes just to make sure there’s enough battery to power up its hardware components. After which, attempt to turn it back on to see if it’s still capable of doing so, it not, then the next troubleshooting steps should be able to help you.

On the other hand, should your device fail to charge, then we really can’t rule out the possibility that it’s just a drained battery that’s causing the problem. Try reading the following posts to help you fix the charging issue with your device:

You may also employ the help of a technician to get this problem sorted out.

Step 3: Attempt to boot your phone up in Safe Mode

You only have to try this if your phone charges but still won’t turn on or respond as there is a possibility that some third-party app caused the firmware to crash and left the phone unresponsive. Booting in safe mode temporarily disables all third-party apps so if our suspicion is correct, your S6 Edge must be able to boot up successfully in its diagnostic state. Here’s how you do it:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone failed to boot up in safe mode, there’s one thing you can try at this point–proceed to the next step.

Step 4: Attempt to run your device in Recovery Mode and wipe the cache partition or reset it

Starting up your Galaxy S6 Edge in its Recovery Mode will power up all its hardware components but the Android GUI is left out. Meaning, if the problem has something to do with the firmware, then the device should be able to boot up in this state. If successful, you may proceed with the wiping of the cache partition and then doing the reset. Just follow the steps below to learn how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

When doing the the reset, choose the option ‘wipe data/factory reset’ instead of ‘wipe cache partition’ and then follow on-screen instructions. If all else fails, then it’s time you brought the phone back to the store and have it checked.

Galaxy S6 Edge died and no longer charges

Question: Last night my phone was charging perfectly fine, I went to bed and my phone died over night, and now this morning, it will not charge at all. I have tried all available methods and chargers. The little lightning icon appears for a second before disappearing, and the led light doesn’t come on. My phone is completely dead so cant even access it to update or reset. Now before I go and spend money I don’t need to on repairs, is there anything else I can try. I really don’t want to lose all my pictures of my daughter and family. I do not know what update version is currently on my device. Thank you for any help. — Charlotte

Solution: Hi Charlotte! There are lots of factors to consider your device went dead overnight, it might have experienced a minor system glitch and/or corrupted system files. But, we can’t set aside the possibilities of hardware issues, some times it will just occur and your device is brick without clear symptoms. To narrow down the issue, follow these steps to determine if your device is still responding.

Step 1: Force Reboot your Samsung Galaxy S6

The purpose of this procedure is to rule-out the possibility that the issue is not caused by drain or defective battery. Based on your statement, you’ve tried some methods and used different chargers, then we will begin on performing a force reboot on your device. This is equivalent to battery pull for devices that has removable battery. Here’s how:

  • Press and hold the Power key + Volume Down key for about 10-20 seconds until the device completes the restart.

Step 2: Boot Your Device in Safe mode

The Safe mode is diagnostic mode that boot up your device running only the pre-installed app and disable all third party apps. This is not solution to the issue but to make sure that your device is not affected by “faulty” third-party apps.

Follow the steps below how to boot in Safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 ’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In case your device boot up in this mode, we highly recommend to backup your files right away and save it to SD card or flash drive.

Step 3: Boot the device in Recovery mode.

If you are unable to boot up in Safe mode, then we will try to run your device in Recovery mode. Now, this would the last procedure that we will recommend before bringing your device to a specialist. This is to make sure also that your device is not totally dead and still responding.

Here’s how to do it:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.

Step 5: Bring your Samsung Galaxy S6 to the nearest service center

You’ve performed the necessary troubleshooting steps to isolate the issue but to no avail. The best thing that you should do now to bring your device to your local Samsung service center to let the tech to have a look at your device and do some professional care.

Please note that warranty terms and conditions may apply but if the problem is caused by either physical or liquid damage, warranty will surely be voided but if you have insurance, you should be good. Also, try to tell the technician what really happened or what you’ve observed with your phone prior to or after the problem occurred so that he can give you more accurate answers or know what to do next.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that keeps notifying but no message, solutions to other sound issues

More often, when your #Samsung Galaxy S6 Edge (#GalaxyS6Edge) plays the notification sound, it’s accompanied by an icon on the status bar, which gives the owner an idea what the notification was all about. However, we did receive a lot of emails from our readers lately complaining about their phones that keep playing the notification sound even if there are no messages.

S6-Edge-Notification-Reminder

We did look into it thinking it might be yet another bug in the firmware or simply a glitch that needs to be addressed. It’s not. The fact is, it’s not even a serious issue as it was caused only by a feature that the owner may have enabled unknowingly. Read on to know to stop this very annoying issue. You may also go through the list of the problems I included in this article in case you have other sound issues with your S6 Edge.

  1. S6 Edge keeps playing the notification sound even if there are no messages
  2. S6 Edge doesn’t play notification sound for text messages
  3. Custom message tone doesn’t work on Galaxy S6 Edge
  4. Music plays through speaker instead of headphones when notification sounds off
  5. Strange sound occurs when headset is connected to S6 Edge

If you have other issues and need further assistance, do not hesitate to contact us by filling up this questionnaire. We are always willing to help you but please do provide as much information as possible so it would be easier for us to help you. Don’t forget to include details of the problem, when and how it started, and things like that.

You may also browse through our S6 Edge troubleshooting page. We already addressed a lot of problems with this phone so there’s a chance we already provided solution to your problem before. Try finding issues that are similar to what you have and use the solutions we suggested.


S6 Edge keeps playing the notification sound even if there are no messages

Problem: Hi guys. I really hope you can help me with this very annoying problem of mine. First off, my phone is a Samsung Galaxy S6 Edge I bought last month. After a few weeks, there were about 3 firmware updates that I had to download. Now my phone seems possessed as it sounds off out of the blue even if there are no messages. There are no icons on the top of the screen. The most annoying thing is it does this every 2 minutes I think. How can I stop this? Thanks to you all!

Related Problem: A couple of weeks ago I installed the 5.1.1 version for my s6 edge from telcel in Mexico since then I have been having trouble with the sound from notifications it doesn’t stop when I see the notification and if it there’s another one it keeps sounding with two different songs because I have different music for my notifications and it stops only when I open settings I have it in vibration right now thanks a lot for your help.

Related Problem: My Samsung is really annoying! It makes a sound, I don’t know what sound but a sound from one function or some thing. The power button have been sticky for a while but got worse today. I don’t know if these problems have anything in common but maybe you guys do. The sound do also stop my music from playing.

Solution: This is Samsung’s way of making sure you’re not forgetting any unread notifications from apps you installed. While incoming messages and calls are characterized by their respective notification sound or ringtone, they are often accompanied by icons that will appear on the status bar.

However, if the notification sound played because of an app, it’s simply a reminder that there’s a notification you need to read. The sound will be played depending on the frequency the notification reminder was set. Sometimes, it is also accompanied by a vibration. If it’s more of an annoyance than help to you, then you have two options:

Disable Notification Reminder

If you can’t remember turning this feature on, then there’s no point in keeping it as is. You can easily disable it under Accessibility settings:

  1. Tap the apps icon and look for Settings.
  2. Tap the Settings icon.
  3. Scroll down to find Accessibility (it’s under Personal section) and tap on it.
  4. Tap Notification reminder to open its settings page.
  5. Tap the toggle switch from On to Off to disable it.

After doing this, you won’t be able to hear those annoying notifications sounds again unless you receive messages and/or calls.

Turn off Notification reminder for specific apps

This is your second option and probably the best if you the one who enabled the feature in the first place. You can actually set which apps are allowed to notify you and which ones need to be silent. Following the same steps as above, there’s a section under Notification Reminder settings that says Select applications. It’s in that section that you can turn off the feature for the apps you don’t want to bug you. Just toggle the switch beside the app from On to Off and you’re set.

Lastly, if you don’t want to disable the feature completely, you may set the Reminder interval to 1, 3 or 5 minutes instead of 15 or 30 seconds.

I hope this helps.

S6 Edge doesn’t play notification sound for text messages

Problem: I’ve had my phone for over a month with no issue. Out of nowhere my phone decided to stop notifying me of any texts. No sound at all, even with all sounds on. I’ve looked up everything to fix it and nothing is working. I can hear the ring tone for calls and the speakers work perfectly fine. Can’t figure out how to get the text sound notification back.

Troubleshooting: Have tried using a custom notification sound for text messages? If so, try reverting to the default ones and if it works when you receive messages, then the problem was with the custom sound.

Moreover, make sure the volume of the notification is set to audible level: go to Settings > Applications > Messages > Notifications > Notification Sound > press the Volume Up button.

Also, make sure the notification itself is enabled. Go to Apps > Settings > Notification settings > enable Notifications.

Custom message tone doesn’t work on Galaxy S6 Edge

Problem: I have changed a few contacts to have a specific message tone but doesn’t work, they all come up as the default tone. Just wondering what to do to get this to work.

Troubleshooting: More often, the reason why the phone couldn’t play the custom ringtone is because it couldn’t find it. I’m not really sure if you are using a custom ringtone or the default ones. If it were the latter, then I suggest you do the factory reset, otherwise, the problem might be with the file format of the ringtones you want to use.

Music plays through speaker instead of headphones when notification sounds off

Problem: When I’m listening to music through my headphones, my music continues to play through my speaker instead of my headphones during the brief moment of a notification sound. No issue when my phone is on vibrate. But I feel like my music should stay in my headphones while my notification plays through the phone speaker.

Answer: You’re not the only one having this problem and it’s actually a bug. There’s nothing we can do about it since the problem is with the firmware. Let’s just hope that a minor bug like this will be addressed by Samsung in the upcoming updates.

Strange sound occurs when headset is connected to S6 Edge

Problem: Using the Samsung original earpiece, whenever I connect my the earpiece to my handphone (s6 edge-5.1.1) there is always a sound that seems to be “reconnecting” and my music momentarily stops and creates a sound. I could not record the sound as it only happens when the earpiece is connected. Also, it happens once in a while, so I couldn’t check if it was the earpiece problem. As far as I’m concerned, it only happened recently. Please help me. Thanks!

Troubleshooting: Try booting your phone in safe mode, connect the headset and play music. Try to see if the sound still plays when all third-party apps are disabled. If so, then I suggest you backup your data and do the master reset as it might be a firmware problem. Otherwise, you just need to find the app that might be causing it. If you don’t have a clue which one, then the reset is the most effective solution to this kind of problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.