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S6 Won’t Turn On

Samsung Galaxy S6 Stops Charging At Certain Percentage Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the many smartphone models available in the market that can be charged through either wired or wireless charging. This gives the consumer the flexibility to choose their preferred charging option. While charging this device is quite easy and doesn’t take too long ,especially if the fast charging feature is enabled, there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 stops charging at certain percentage issue & other related problems.

samsung-galaxy-s6

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S6 Stops Charging At Certain Percentage

Problem: My Samsung galaxy s6 has been having some battery difficulties for the past few days. The battery would stop charging at a certain percentage and would stop charging, it would at 60% and it would tell me that it’s a minute away from charging fully to 100% but it doesn’t pass the 60%. But for it to even reach 60% I would have to unplug it and plug it back again for it to resume charging. The battery has also been draining much faster, within about a minute the charge would go down about 3%. Does this mean I need a battery replacement? Thank you.

Solution: Before replacing the battery there are other factors which could be causing this issue that you need to check first. Start with rogue apps. Sometimes apps that constantly sync in the background can use up your phone’s battery life. To check if this is the case you should start the phone in Safe Mode. When the phone is started in this mode only the pre-installed apps are allowed to run. Check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and install it.

If the issue still occurs even in Safe Mode then try wiping the cache partition of your phone from the recovery mode. This will erase the system cached data which could be causing the problem. Should this fail then proceed with a factory reset. Make sure to backup your phone data before doing the reset.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked as it might already need a battery replacement.

S6 Connects Disconnects From Charger

Problem: When I plug my phone in to charge the phone will usually recognise the charger at first put then will continuously un-connect and re-connect to the charger. I am using my wall socket but I have the issue with connecting it to my computer.

Solution: There are two possible factors that can cause this issue. It’s either caused by the charging cord or charging port. To troubleshoot this issue try cleaning the charging port of your phone first using a can of compressed air. Make sure to remove any dirt or debris present in this port as it could interfere with the charging process. Check if the issue still occurs. If it does then try using a different charging cord and wall charger.

If the above steps don’t work then the charging port of your phone could be damaged. I recommend that you have this checked at a service center.

S6 Keeps On Optimizing Apps Then Restarts

Problem: Samsung Galaxy s6. The phone still accepts a charge, however, it continuously turns on and goes to the “Android is starting.. optimizing app 1-31” screen before shutting off and restarting. I’ve tried to re boot and each time it does the same thing. Any help would be appreciated greatly.

Solution: This issue is usually caused by a glitch in the phone software. Try to check if you are able to start your phone in Safe Mode. If you can access this mode then make sure to backup your phone data. Once this is done proceed with starting the phone in recovery mode then do a factory reset.

S6 Won’t Turn On

Problem: My Galaxy S6 won’t turn on but it does have a blinking blue light. Through google, I have found out that this is due to the screen freezing and can be fixed by holding “power” and volume down” to do a simulate battery disconnect. This has not resolved my problem. When I do this I get one of three outcomes. No change. Screen stays black with blue LED and it does nothing Phone boots to the S6 boot screen then goes back to black and does nothing. Here Phone boots to home normally, but turns off after a few minutes I think the charging is fine, once the blue light went off but came back on after I charged it.

Solution: Try connecting the phone first to its charger for at least 20 minutes. With the phone still connected to its charger try to start the phone in recovery mode. If you are able to access this mode then there’s a possibility that the issue is caused by a software glitch. There are two things that you can do when the phone is in this mode. Proceed to the second step if the issue still persists.

  • Wipe the cache partition of the phone from the recovery mode.
  • Do a factory reset. Take note that this will erase your phone data so only proceed if you have a backup copy.

If the above steps fail to fix the problem or if you are unable to access the recovery mode then I suggest that you bring your phone to a service center and have it checked.

S6 Got Wet Does Not Charge

Problem: so i recently splashed a little bit of water on my phone… i put it in rice and let it dry out for a few hours and at first it just kept repeating itself then if just kept flashing the red light and it wouldnt charge. idk what to do next

Solution: It looks like some component inside the phone got damaged by the water. Try to check the liquid damage indicator sticker of your phone. This is located inside the SIM slot ( you will have to remove the SIM tray to view this sticker). If the color is red or pink then you should have your phone checked at a service center so that the malfunctioning component can be isolated and possibly replaced.

S6 Remains On Boot Screen

Problem: I was using my galaxy S6, and the screen went black and went to the boot screen. It will not turn on or off it simply remains on the boot screen and I cannot figure out what to do. Holding down power+home+volume up does not send me to a reset screen either. I am guessing the android version I do not remember which one I have. I updated a month or so ago I believe.

Solution: The best thing to do right now is to wait for the phone battery to be fully drained of power. Once it is drained proceed with charging the phone for 20 minutes. With the phone still connected to its charger try to start the phone in recovery mode. If you can access this mode then try wiping the cache partition of the phone then restart it. If the phone still gets stuck in the boot screen then go back to the recovery mode and do a factory reset. Take note that the reset will erase your phone data so make sure to have a backup copy first.

If the above steps fail to fix the problem then you might want to try flashing your phone with its updated stock firmware file as your device could already be bricked. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S6 Black Screen

Problem: Samsung s6 active, black screen, none of the resets work. I do have blue light sometimes it’s blinking sometimes not. I will here the start up or turn off sounds but only a few tunes not the whole tune if you will. Can this be hardware or firmware? Took it to shop said they will charge me 260$ for new screen, but if that doesn’t work it needs new software it that will be 60$.

Solution: If this issue is caused by a faulty display only then your phone should be getting notifications when it is turned on even if the screen is black. There might still be some other internal component that is failing to work aside from the phone screen. Your best option is to have the display fixed first. Once the display is working you can then check what other issue the phone has.

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Samsung Galaxy S6 Turns Off When Not Connected To Charger Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the many smartphone models available in the market that has become quite popular among consumers. Released in 2015, this phone uses a mainly glass and metal construction giving it a premium and solid feel. Its internal hardware is quite powerful as well as it comes equipped with an octa core Exynos processor paired with 3GB of RAM making it perform smoothly. While this device has proven itself as a reliable daily driver some owners are having issues with it which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 turns off when not connected to charger issue & other related problems.

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Turns Off When Not Connected To Charger

Problem: My friend had given my her old Galaxy s6. One day I took it off the charger when it had reached 100% and it immediately turned off and never turned back on no matter what i did. I plugged it back into the charger and it worked. I let the battery drain and charged it again and still didn’t work unless it was on the charger. Here we are today, and my phone wont even work on the charger. When it is plugged in, it shows the start up and that is as far as it goes it will never turn on. I am wondering if you have any suggestions. I can’t take it to a get it repaired because it isn’t connected to a service since I can’t use it unless it’s on a charger so I have zero insurance on it to get it fix.

Solution: There are two possible reasons why this is happening. First, the battery of the phone is already faulty. Second, the power IC of the device could be malfunctioning. Both cases require the phone to be checked at a service center since it has to be opened and possibly require a component replacement in order for the phone to work again.

S6 Won’t Turn On

Problem: Hey DroidGuy, Phone charges but won’t turn on, it is a work phone, so no problem to send to manufacturer. The issue occurred after a day snowboarding in very cold conditions, though had not experienced any problems in same/similar cold weather conditions for the previous week. I have tried the soft reset by pressing power and down volume buttons simultaneously for 7 secs plus, though no change .. The phone did vibrate in similar fashion to when turning on was OK, nothing further, though the LED that shows “green” when battery has charged to 100% did pulse “blue/purple” for about 5-10secs, after which time it went out, and the return and other indicator next to the home button illuminated and stayed on. Main concern is if there is procedure that would allow me to recover recent holiday photos/videos Appreciate any feedback. Thanks in advance. Cheers, FYI .. not really sure on the android version, though phone is approx 18months old

Solution: The only way you will be able to retrieve the photos stored in your phone is if the device is turned on. What you should do first is to try connecting the phone using a USB cord to a computer with Kies or Smart Switch running. Check if the software can detect your phone and if it can then you should perform a data backup.

If your phone can’t be detected by Kies or Smart Switch then try the following steps listed below to turn on your phone.

  • Clean the charging port of your phone using a can of compressed air. Your aim here is to remove any dirt or debris stuck in this port as this could cause charging problems.
  • Try charging the phone for at least 20 minutes. If you don’t see any charging indicator then try using different charging cords and wall chargers.
  • Try turning on the phone in recovery mode. If you are able to access this mode then I suggest you wipe the cache partition of your device from here. This deletes the temporary system files.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

S6 Screen Not Turning On

Problem: My galaxy s6 has a green light at the top at all times but the screen will not turn on. I left it on charge while I slept and when I woke up my alarm hadn’t gone off but the green light was on. It won’t let me turn it off but the light is always on, I didn’t turn it off when i plugged it up that night either, I just locked it and went straight to sleep. I’m not exactly aware of the android version it is. I just ordered this as a replacement because my last galaxy screen also quit working.

Solution: For this particular issue you should try simulating a battery pull first. To do this just press and hold the power button and volume down button for at least 10 seconds. Your phone should restart after this. If it doesn’t then try connecting it to its charger first for at least 20 minutes. Once this is done check if you are able to access the recovery mode. If you are able to then I suggest that you perform a factory reset from here.

Should the above steps fail to fix the problem then I suggest that you bring your phone to a service center and have it checked.

S6 Freezes In Restart Screen

Problem: My Samsung Galaxy S6 crashed and automatically restarted but then froze on the restart screen. I tried to restart it by pressing the power and volume down keys and even though it did manage to restart, it kept freezing on the Samsung screen. I did that about 5 times and left it for a while but nothing happened just the same screen. Now the battery has drained and when i put it to charge, the charge sign keeps coming and going in 10 second intervals and it is not charging. How do I fix this problem? Thank you

Solution: What you will need to do first is to fix the charging problem of the phone. Start by cleaning the charging port using a can of compressed air. Next, charge the phone using different charging cords and wall chargers. If the charging issue still occurs then you will need to have the charging port of your phone checked as this might already be faulty.

As for the phone freezing in the Samsung screen the best way to fix this is to perform a factory reset. You should do this only if you have made a backup of your phone data and only if your phone battery has at least 75% charge left.

S6 Not Charging Using Wired And Wireless Charger

Problem: Hi, The S6 will not charge either thru the USB cable or using a wireless charger. Any ideas you might have would be appreciated. Thanks.

Solution: If your phone does not charge using a wired or wireless charger then the problem could either be caused by a faulty charging IC or battery. If this is the case I recommend that you bring your phone to a service center and have it checked.

S6 Battery Drains Because Gear VR Will Not Shut Off

Problem: So after my latest update which seems to have included Gear VR grrr…. it constantly turns on by it self and drains my battery. it has done this to now where my phone will not charge. Doesn’t matter what cable, socket, usb port we try it will not charge because Gear VR will not shut off. Please please help!

Solution: Try disabling the Gear VR service from the application manager or if you can uninstall it then try doing it. You should also try checking if another new software update is available for your phone that fixes this issue.

On last troubleshooting step that you should consider doing is a factory reset. Just make sure to backup your phone data before doing the reset.

S6 Not Starting After Unrooting

Problem: HI So I wanted to unroot my phone which is a galaxy s6 and had no idea how to so I just went to the supersu app and clicked on full unroot. It gave me some warnings but I clicked continue and now my phone wont turn on. It only comes to the Galaxy S6 logo (Not the Samsung logo) and then turns off. I have no idea how to fix this and I really need help and fast. I hope you guys can help

Solution: It’s possible that the phone got bricked during the unrooting process. It would have been great if you got the warning error so as to pinpoint the exact cause of this problem. The troubleshooting steps recommended for this particular issue are listed below.

  • Try pressing and holding the power button and volume down button for at least 10 seconds. Ideally your phone should restart after this.
  • Try starting the phone in recovery mode then wipe its cache partition.
  • Try starting the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data.

If the above steps fail to fix the problem then you should consider flashing your phone with its updated firmware file.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S6 drains battery faster after installing an update, won’t charge, other issues

Welcome to another #GalaxyS6 article for the day. Today’s post will guide you how to troubleshoot common S6 problems. We look forward to getting your feedback in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 drains battery faster after installing an update

After the latest 3 updates to my device, the battery dies significantly faster. The only changes I found to my system was a font change. Even on low brightness and battery saver mode (the basic one), while not using my phone, it will only last about 4-5 hours. It used to last all day and I would just charge it at night. This change was sudden and right after all the updates (since I had been putting them off for a long time). I’m worried that it is planned obsolescence and the updates didn’t really fix anything, but instead made many background things out of control to drain the battery faster in an effort to get me to buy a newer model.

Also, for Android Version, I am not sure which mines is. I never installed a different version? /sorry to be so clueless. — Sam

Solution: Hi Sam. Planned obsolescence or not, battery drain is a perennial issue that can happen in both new and old devices like your Galaxy S6. There’s no literature that can confirm if Samsung employs the same trickery Apple uses to slow down iPhones with weaker batteries. We’re pretty sure Android developers will most likely reveal the same scheme if it’s present on Samsung devices. Android operating system is a more open platform compared to Apple’s iOS so even end users can monitor their battery’s health.

It’s also not surprising to us that older devices tend to show significant battery drain issue following installation of latest Android versions. In fact, you’re not the first person to tell us that the battery no longer seems to last as long after every charge. Almost every Android user seem to have the same thought.

Lithium-ion batteries are limited

The earliest Galaxy S6 devices were released almost 3 years ago so at this time, we expect that millions of original S6 batteries are nearing their end of life. Even if you take good care of your phone by doing maintenance on it regularly, keeping the storage clutter free, and charge the phone properly (by doing shallow charges instead of fully charging it), your lithium-ion battery will start showing significant capacity loss after a year of using it. The more you use, charge, discharge, and charge the battery again, the shorter its life becomes. Do that day in and day out for over 2 years and you can’t expect the same battery performance at all.

Use an app to track battery stats

If you want to know important numbers about your battery, including a rough estimate on long it will last or whether or not it’s time to have it replaced, we recommend that you install third party apps like AccuBattery app. You can visit Google Play Store and find similar apps.

How to diagnose your Galaxy S6 battery

Knowing the causes of your battery ills can be tricky but there are a few important steps that you must do.

Consider your apps

In  a lot of cases, users are quick to pin blame on the update or the battery itself but not in the fact that they may be running a lot of apps or poorly coded apps. In case you’re not aware, not all apps are built with the same expertise. Some may be optimized to efficiently run while others, not so much. As a user, it’s your responsibility to screen your apps thoroughly and to remove problematic ones.

Check apps running in the background

Another reason why battery drain occurs is a lot of apps running simultaneously at the background. Make sure that you put non-system apps to sleep if you’re not using them to prevent the battery from working harder. If you’ve installed Android Nougat in your device, you can easily put apps to sleep by doing the following:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Battery.
  4. Scroll down to the bottom and tap Save Power button under App power monitor.

If you don’t have Android Nougat yet, consider installing apps like Battery Doctor to disable apps running in the background.

Uninstall apps

It can be said that apps are the lifeblood of smartphones but too much of it can suck your battery dry in a very short time. Many Android users have the tendency to install apps at whim, then forget about them. Make sure that you are not one of them. Remove apps that you don’t need. Learn to trim down on apps to ease pressure on the battery. Remember, the more apps you add in the system, the more cluttered the device storage becomes. There’s also a higher chance of apps running services you really don’t need in the background. If you have a lot of these apps running all the time, you can’t expect the battery to last long everyday.

Let Samsung replace the battery

If you’ve determined that the battery has lost a significant capacity at this time, the best course of action for you is to replace it. If you don’t feel confident in replacing the battery yourself, let Samsung do it for you to ensure that it’s done properly.

Problem 2: Galaxy S6 won’t charge by cable or wireless charger

My phone has been having charging problems first starting when the cable wouldn’t charge my phone. So i switched to using the wireless charger and that has been working for a week or so. But recently my phone died and i go to use the wireless charger and the only thing that shows up is the battery symbol with a lightning bolt in it. My phone will not turn on at all. I even plugged it into a computer and my computer does not register that its connected. Any help you have would be much appreciated and if you have any questions about my problem just email me back. Thanks. — Evan Bogler

Solution: Hi Evan. If both cable and wireless charging has stopped working altogether, then the problem is most likely found in the motherboard. To diagnose the phone, you need to let a technician check it physically. If possible, let Samsung do the hardware diagnostics for you. Otherwise, you can bring the device to a local service center.

Problem 3: Galaxy S6 won’t charge, wont’ turn on

HELP! My son got this phone from his aunt. He’s so upset. we continue to have problems when he runs it down to about 5%. we turn off and plug in. sometimes it wont turn on. So I’ve done everything you suggest to no avail! I haven’t had to do a safe recovery as of yet, but now I can’t get it to charge or turn on at all. My husband checked the output for battery and it’s fine. When I plug it in, sometimes it will beep but nothing shows on phone, the battery indicator..nothing…please help me I can’t afford to take to a tech. he plays on it all the time, it’s not active with a provider just for games and it’s a special treat to have this. thanks in advance. — Melinda

Solution: Hi Melinda. There’s a number of possible causes for your problem. Here’s how to troubleshoot it.

Check the charging cable and adapter

The first troubleshooting step that you want to do is to determine if there’s an issue with the charging accessories. If possible, use a different charging cable and adapter to charge the phone. This step should eliminate the possibility that your phone is simply lacking power because it does not charge properly or at all.

Use a wireless charger

The Galaxy S6 is wireless charging capable so it’s a good idea to see if it will charge wirelessly. If you don’t have the wireless charger, you still need to buy one so, it still means spending something. Keep in mind that buying a wireless charger will not guarantee that it will work. If possible, try to test it with a known working wireless charger first before getting one for yourself.

Try to turn the phone on to alternate boot modes

If your phone will still not power on, you can also consider booting the device to other boot modes to see if that will make a difference.

Boot in Recovery mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Boot in Download Mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.

Both Download and Recovery Modes run independently of Android so if the reason for the problem is Android-related, your phone should charge again in any of these modes. But if the phone won’t charge at all, you should consider sending it in for repair.

 


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Samsung Galaxy S6 Won’t Charge When Plugged In Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the flagship models of the South Korean giant that doesn’t have a user removable battery. This means that if the phone owner wants to change batteries it has to be done at a service center. While this may seem like a disadvantage it’s actually a good design move since it makes the device sleeker and more compact.

samsung-galaxy-s6

It has been more than a year since this phone was released and a lot of people are still quite happy using this model. There are however instances when certain issues can occur on this device. In this latest installment of our troubleshooting series we will address the Galaxy S6 won’t charge when plugged in issue & other related problems.

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Won’t Charge When Plugged In

Problem: My phone won’t charge, when the charger is plugged in it reacts and turns on but the battery is 0% so it turns straight off before it completely ran out of charge an app I have to protect my phone said I had no viruses or anything, I haven’t backed up my phone so I’m very reluctant to completely reset it, which I can’t do anyway as it has not got enough battery

Solution: Since you are unable to turn on the phone what you need to do right now is to make sure that the battery is being charged. Follow the troubleshooting steps listed below that should be done in cases such as this.

  • Clean the charging port of your phone using a can of compressed air or by blowing into it using a straw. Your aim is to take out any dirt or debris that could be present in this port and is causing this problem.
  • Charge your phone for at least 20 minutes using a different charging cord and wall charger. Make sure this cord and charger works by checking it using another device.
  • If the phone is still unresponsive try doing a simulated battery pull. Make sure the phone is not connected to its charger when doing this. Press and hold the power key and volume down key for at least 7 seconds. If all goes well the phone should restart.

If the above steps fail to fix the problem then you should have your phone checked at a service center.

S6 Not Turning On After Falling In Water

Problem: My Samsung fell in water in November 2015 and still hasn’t turn on. I have tried blowdrying it, put it in rice for 3 days but the phone still won’t switch on. It was more or less brand new, do you think you can help me out please? Thanks

Solution: Unfortunately in this case it appears that the water has damaged some internal component inside your phone. The best thing to do right now is to bring your phone to a service center and have it checked. This way, the specific component that has been damaged can be pinpointed.

S6 Not Fast Charging

Problem: I noticed my Samsung Galaxy S6 was no longer charging fast, I decided to change the cable but the problem persisted, I have tried to wipe cache and even did a factory reset still same problem. I later noticed that my phone was no longer recognized by my pc. It will show charging but will not come up as a media device like before. Now it takes like 6 hours for a full charge and isn’t seen by my pc anymore

Solution: The first thing that you need to do in this case is to make sure that the charging port of your phone is free from dirt or debris as this could interfere with the charging process. Clean this port using a can of compressed air or by blowing into it using a straw. Once the port has been cleaned try to check if the issue still occurs. If it does then I recommend that you have the phone checked at a service center as the problem could be caused by  damaged charging port.

S6 Won’t Turn On How To Access Files

Problem: Phone is not switching on at all, local repair shops have said the motherboard is fried well something along them lines, and i need to access important files from the phone, is there any way i could access them? Or repairing the phone?

Solution: The files in your phone can’t be accessed unless you are able to turn it on. If the repair shop is able to do component level troubleshooting then they could simply replace the affected component to fix the issue. However, if the whole motherboard is to be replaced then you won’t be able to access the stored data in your phone since the internal storage of your device is located on the motherboard.

S6 Not Working Unless Connected to Charger After Phone Got Wet

Problem: Samsung feel in water for 1 sec.  Had professionally cleaned.  Phone will only work on certain chargers.  Will turn on, but shut off after loading.  Will not work if not connected to charger.  Have done master reset and issue still remains.  All buttons work.  Had battery and charge port replaced, issue still remains.

Solution: It looks like the issue is with the daughterboard of your phone. This board houses the headphone jack, soft buttons, and the charging port. When charging issues occur on a device that can’t be resolved by the basic troubleshooting steps then replacing the daughterboard is  highly recommended procedure.

S6 Won’t Turn On

Problem: Screen is black with blue light, won’t turn on. Works at Sprint store but not at home. Tried pressing all three buttons, received “Samsung” welcome screen but can’t get past that screen. Phone eventually goes dark. First blue light remains on. Screen just stays black. Sprint store is able to charge the phone (using the same charger they did) and they get the phone to work, but now working at home. Please help. Thanks!

Solution: Try connecting the phone to its charger then turn it on. If the phone turns on with a charger connected then this might be a power related issue possibly caused by a weak battery. You might have to replace the battery to fix this issue.

If the issue still remains even when the phone is connected to its charger then try starting the phone in recovery mode. If you are able to access this mode then I suggest that you perform a factory reset. Take note that this will erase your phone data so make sure to have a backup copy ready.

S6 Shuts Off

Problem: Hi, My phone just shut off and i have no idea  why. It was 50% charged so it didn’t die and this has never happened before. I tried some troubleshooting like holding the power key and the volume down button for 7 seconds but it didn’t work.  Thanks in advance.

Solution: Try checking first if the issue is caused by a weak battery by connecting the phone to its charger for at least 20 minutes. Make sure that the charging icon appears. Try to turn on your phone. If it doesn’t turn on then try to check if you are able to turn on the phone in recovery mode. If you can access this mode then I suggest you do a factory reset. This will erase your phone data.

If the above steps fail then you should have your phone checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Won’t Charge Anymore Issue & Other Related Problems

Once considered as one of the best smartphones released in the market, the #Samsung #Galaxy #S6 which was released in 2015 set the tone for future flagship models of the South Korean giant. This model uses a glass and metal body ( which is what’s being used by the latest flagship phones of the company). Unlike its predecessor, the phone no longer has a removable battery which is a trade off to its design structure. Overall though this is a very solid phone that is being used by a lot of people today. There are however instances when certain issues can occur on this phone which we will be discussing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 won’t charge anymore issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Won’t Charge Anymore

Problem: My Samsung Galaxy S6 won’t charge anymore. It started 2 days ago where it told me to connect to fast charge even though I’m using the original fast charger that came with the phone. It was charging but excruciatingly slowly – it took 6 hours to charge to 100% and then when I used my phone the battery life was short lived. Today it to an hour to charge from 27% to 33% and now it won’t charge at all. It says it’s charging – red light is on, the lightning bolt is there but it’s not and now the battery has died and it still won’t charge. I’ve tried to clean out lint (there wasn’t any), connected it to a different charger but it doesn’t even recognise that anything is plugged in. Unfortunately for me (and most others I’m sure) I really need my phone so please please help me  Thanks DROID guys!

Solution: If you have already made sure that the charging port of your phone is free from any dirt then the next step is to use a different charging cord. One of the culprits of a phone having charging problems is the cord used since it easily gets broken. If the issue still occurs even after using a different charging cord then proceed with checking if the phone software is causing this problem by backing up your phone data then doing a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check if the issue gets fixed. If it doesn’t then your phone might have a faulty battery or damaged charging port assembly. For this situation I recommend that you bring your phone to a service center and have it checked.

S6 Won’t Turn On

Problem: My galaxy s6 won’t turn on. I sent a message then went to do something and when I returned (about ten minutes later) the phone was powered off and remains that way with only a red light in the top red corner. The phone was on the charger when it powered off.

Solution: The first thing that you should do in this particular case is to simulate a battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Make sure that the phone is not connected to its charger when you perform this procedure. Your phone should restart after this. If the issue persists then proceed with the troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed.
  • Charge your phone for at least 20 minutes then turn it on. If the phone does not charge then try using a different charging cord and wall charger.
  • If the phone remains unresponsive then check if it is able to start in recovery mode. From here you will have to do a factory reset. Take note that the reset will erase your phone data.

If the above steps don’t fix the problem then the phone might have faulty battery or power IC. If this is the case then you need to bring your phone to a service center and have it checked.

S6 Shuts Off When Disconnected From Charger

Problem: I have a s6 it charges fine but when i take it off the charger it will work for a bit. Then it freezes and shuts off the tell me battery is critically low. It does this all the time multiple times a day. And two days ago it factory reset itself. I lost everything. HELPPPP!

Solution: The first thing that you need to do in this particular case is to check if a software glitch is causing the problem. To do this you will need to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then it’s possible that your phone has a faulty battery. I recommend that you have this checked at a service center.

S6 Keeps Restarting Unless Plugged To Charger

Problem: My galaxy s6 keeps restarting all by itself. I have tried factory reseting it but the problem still occurs. Even in safe mode my phone begins to restart over and over until out of batteries. I don’t think something is wrong with the battery but when i plug in my phone it stops restarting itself. What can i do to fix it?

Solution: Since you already performed a factory reset which doesn’t fix the problem then this could already be caused by a faulty battery. You will need to have this checked at a service center.

S6 Stuck In T-Mobile Screen

Problem: following latest updates, my Galaxy S6 gets stuck in the restarting loop. I just did the factory reset but now it doesn’t want to start at all – stuck on the white “t mobile” logo screen.

Solution: It looks like the phone is bricked. What you should do first in this case is to perform a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. If problem persists then you should flash the updated stock firmware file of your phone using Odin. You can download this file from the Sammobile website. The website will also have the instructions on how to flash your phone.

S6 Home And Power Button Not Working After Phone Got Wet

Problem: Hi i dropped my phone down the toilet. It was only in there for a few seconds but the home key and the power key both dont work. I dried it as quick as possible and even placed the bottom half of the phone in a cup of rice over night. They both was working now they have both stopped. It’s only been 24hours since i have done it. I am not sure on my android version. Kind regards

Solution: The best thing that you can do right now is to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. If the issue still occurs after this then you need to bring your phone to a service center and have it checked as it is most likely water damaged already.

S6 Screen Is Black After Phone Got Wet

Problem: Hi! My Samsung Galaxy s6 phone may or may not of been water damaged. It was in it’s basic otterbox and when I woke up, i saw that the top of it had some water on it. I immediately took the phone out and the back of the otterbox where the back of the phone sits, was drenched. And so now it is on, but the screen is completely black. Please help

Solution: Just like the issue which we have addressed above you will need to place the phone in a bag of rice for at least 48 hours. The rice will absorb any moisture that might be present inside the phone. If the problem still occurs after this then you should bring the phone to a service center and have it checked.

S6 Keeps Rebooting And Freezing

Problem: My version s6 keeps rebooting and freezing I installed the Os fresh last night and it’s still doing it I’m not sure what else to do now.. if I should change the battery or motherboard

Solution: Since flashing the phone with its firmware doesn’t work then this might already be a hardware related issue. The first hardware component to suspect is the battery. Try having the battery replaced first then proceed with checking the other components such as the power IC if the issue still occurs.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Galaxy S6 Recovery is not Seandroid Enforcing error, other issues

Modifying your #GalaxyS6 software, whether intentionally or not, can sometimes lead to problems. One of such problems that can happen is the persistent Recovery is not Seandroid Enforcing error. Today, we provide the ways how to address it. We hope you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Steps to do to recover files from a Galaxy S6 that won’t power on

My Galaxy S6 is just over 2 years old. Yesterday, my phone’s screen randomly went black and none of the buttons work now. It was simply laying on the table — no water damage, no overheating, wasn’t dropped. The notification light worked for about 2 hours and then stopped. I plugged it in over night, but it did not show the red charging light in the corner, and it did not vibrate like it normally does when I plug it in (the charging cable is not bad — works with other phone). I even had my husband call me, and it didn’t vibrate. I tried to do a soft reset, and it did not respond. I held down the lock button and volume down button for 60 seconds and tried this multiple times. Nothing. It doesn’t respond or even show up on my computer when I plug it in. I have irreplaceable photos on this phone so I can’t do a hard reset. Verizon was no help, they just tried to sell me a new phone. Can I get this phone worked on and keep all the memory? If I get a new phone, could they transfer everything? — Hannah N.

Solution: Hi Hannah. We understand your concern and you’re not the first time to throw the same question at us. Generally, any smartphone needs to have a working hardware and software in order to allow access to its memory (eMMC NAND flash memory). If your phone does not power on (hopefully due to other hardware malfunction and not because of an eMMC NAND flash memory failure), you must fix this issue first before you can hope to recover your data. Since you’ve already tried all the basic things that you can do on your end to try to make your phone power back on again, we suggest that you do the next logical troubleshooting step of sending the phone in.

Battery must be checked

The main reason for sending the phone in is to determine if battery failure is the cause. We’ve seen a lot of cases wherein bad battery is the primary reason for similar symptoms. The best way to know if your phone’s battery has conked out is to replace it. Replacing the battery in your Galaxy S6 is not easy so you’ll want to let a professional do it for you. While the job can be done by an average Android user, it requires certain tools such as:

  • a spudger tool
  • tweezers
  • a form of heating device like a hair dryer
  • a micro Phillips head screwdriver
  • a new compatible Galaxy S6 battery

Just like when doing any basic electronics maintenance or repair, you also need to have some electronics knowledge relevant for the task.

Once you meet all these basic requirements, you can then attempt to replace the battery on your own. In case you haven’t noticed, replacing the battery is not entirely free, even if you do it yourself. You still have to buy the tools as well as the new replacement piece. On top of the tool and battery replacement expenses, there’s also no guarantee that you’ll be able to fix the phone afterwards. Remember, battery replacement is only one of troubleshooting steps that needs to be done. If a new battery won’t change anything, other hardware failure might be to blame.

Let a professional handle the rest of hardware troubleshooting and diagnostics

Another commonplace reason for an issue like the one you’re experiencing can be a bad power management integrated circuit (IC). This tiny chip is a critical component in making sure that all parts in the motherboard receive the necessary power in order to work. If this chip was damaged for whatever reason, even one failing component can make the entire system to fail. Just like a battery check, the best way to know if this chip is working properly or not is to replace it with a known working one. Since identifying and removing an IC is extremely delicate, we recommend that you let someone who does it for a living do it for you.

Should power IC replacement won’t still fix the problem, the entire repair job may end up with a motherboard replacement (if you want to continue using the phone). This, of course, will make the entire exercise pointless since you want to recover your data first.

Always create a backup

To prevent losing irreplaceable data in the future, always make it a habit of backing up files from time to time. If you have files you can’t afford to lose, back them up as soon as you can since digital storage devices and electronic devices can fail anytime. You can’t always count on repair if your device malfunctions.

Problem 2: Galaxy S6 Recovery is not Seandroid Enforcing error after using Dr. Fone software to unlock screen

I had lost my screen lock password. Used Dr. Fone software to unlock the phone and now my Samsung Galaxy S6 Model SM-G920W8 is stuck on the Recovering screen with a green Android in the center of the display. When I press the Volume Down and Power buttons, the phone goes off and comes back up with first the message “Recovery is not Seandroid Enforcing,” followed by the green android icon with Recovering written below it. This keeps happening in a loop when I press the volume down and power buttons.  Please help!!! — Ramesh Amin

Solution: Hi Ramesh. Recovery is not Seandroid Enforcing error usually comes up when trying to root a device unsuccessfully, or when using third party software to try and make changes to the software, just like what you did. Basically, Recovery is not Seandroid Enforcing error is an indication that Android has been corrupted or not working as expected. Since you can’t simply undo the steps that led to this error, you need to do drastic solutions to fix it. Below are the possible solutions that you can try to fix it.

Perform a master reset

Recovery is not Seandroid Enforcing error fix involves addressing an operating system glitch so basic software troubleshooting won’t help. Unfortunately, this also means reverting all software settings back to their defaults by doing a factory reset, which results to data loss. If you haven’t created a backup of your files in your phone before locking yourself out, you’re not in luck. All the solutions we recommend in this case will erase them. If you haven’t tried doing it yet, here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

How to flash Galaxy S6 firmware back to stock

Should master reset fails to fix the problem, the only other solution for Recovery is not Seandroid Enforcing error is flashing the stock firmware. This means re-installing the original Android version that came with the phone when you unboxed it.

Flashing steps can slightly vary for some devices so we can’t provide the exact steps. You have to look for a good guide on how to flash the firmware in your particular phone model.

The general steps don’t change much though so here they are:

  1. In your computer, download Odin program and the correct firmware for your device.
  2. If both files come in zip files, extract them.
  3. For your downloaded Odin file, you need to click it so it starts to install in your computer.
  4. After that, you want to launch Odin program.
  5. Select AP and select the .tar file from the firmware
  6. Start the phone to Odin Mode by pressing and holding Power, Home, and Volume keys simultaneously. Once mobile warning screen appears, release all the buttons.
  7. Once the phone has booted to Odin Mode, connect it to your computer via USB cable.
  8. Then, click the Start button to begin flashing the firmware.

Problem 3: Galaxy S6 won’t charge, won’t turn on

Hi guys! So i own a Samsung Galaxy S6 edge plus that i bought 2 years ago. After 6 months use, it was diagnosed with a motherboard problem and i got my phone fixed from an authorized samsung retailer. after another 9 months use, it suddenly shut down and stopped charging. Today, when i plugged it in, it lit up with the symbol of lightning on a battery (:battery:) but it won’t change. i unplugged and plugged it in again, but there is no development. Can you tell what’s wrong? Thanks! — Nuren Alahee

Solution: Hi Nuren. Have you tried checking if it’s a charging cable or adapter issue? Some No Charge S6 problems are caused by a faulty USB cable or charger so make sure to try another set to see if that’s where the issue lie.

If you’ve already used a different set of charging cable and adapter, you can also try to check the charging port to see if there’s any dirt or lint that may be preventing the charging cable from making good contact with pins inside. If possible, try using some form of magnification so you’ll see clearly inside the charging port. Do not stick anything inside the port to avoid damaging the metal pins. If you think the port is dirty, use a can of compressed air to clean it.

This clearly is not a screen problem since the charging icon (battery with lightning) is showing up so if the basic suggestions won’t work, send the phone in so Samsung can check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 won’t stay on when not plugged in, random restart issue, other issues

Boot-  or power-related issues often end up with repair but do you know that there are also possible software reasons for them? In this post, we briefly touch on the possible causes of random restart problems for the #GalaxyS6. We hope you’ll find this article an interesting read.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Causes of Galaxy S6 random restart issue

Hi! Recently I had a problem with my Galaxy S6 where it would restart itself multiple times a day. That suddenly went away without me doing anything but only a few days later it now shuts itself off completely. Today is the first day of that happening and it happened around 10 times and then, the last time i couldn’t turn it back on again. I tried pressing and holding the power key until the logo appeared then releasing and pushing volume down but I couldn’t enable safe mode. Then I tried pushing the power, home and volume up button which lead to the screen first showing the logo for a couple of seconds then the screen going black, then i get the blue screen with the Android saying installing system update for about 1 second and then the screen goes black again and it repeats itself, flashing the logo, black screen, installing update, black screen, flashing logo and so on. It has enough battery but I tried charging it anyway but nothing seems to help.  Any advice and help would be much appreciated! Thank you!!! — Lilabraunbaer

Solution: Hi Lilabraunbaer. It’s difficult to know with enough certainty what is causing your random restart issue since we don’t have a full history of your device but a lot of similar cases are due to one of the following reasons:

  1. Poorly coded/malicious apps
  2. Bad battery
  3. Corrupted system apps or services
  4. Unknown operating system glitch/bootloader
  5. Overheating
  6. Broken Power button
  7. Hardware malfunction

Since the phone no longer turns on normally at this time, there’s no way for you to know if the reasons include the first four in the list above. If you’ve noticed, the first 4 items in the list are all software-related so you’ll be unable to check them unless the phone boots up properly, which, we know, is exactly the reason why you contacted us. To see if it’s a software issue though, you must try to see if the problem goes away after you’ve re-flashed both the bootloader and/or firmware.

Below are the general steps on how to flash a Samsung device. Exact steps for your particular phone model may be a little different so be sure to consult other guides on how to do it properly. Keep in mind that flashing is inherently risky and may result to more serious software problems if not done properly.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Re-flashing the bootloader should be followed by flashing the firmware as well. Both procedures should address all four possible software reasons for this problem. If nothing will change after doing them though, that means that bad hardware must be to blame.

Remember, overheating can lead to random restart as Samsung devices are designed to shut down once a certain heat level is reached inside. If you’ve noticed the device heating up lately, that can be a telltale sign of an overheating problem.

Broken power button, although rare, can also cause a device to turn off prematurely. To check if this is the case, you’ll have to send the phone in. The same is true for general hardware malfunction. When confronted with a hardware problem, it’s always wise to let a professional fix it, unless you are well equipped to do it yourself.

Problem 2: Galaxy S6 won’t stay on when not plugged in

Hello. So i have this issue with my Galaxy S6 that keeps shutting down and turning on over and over and over. I have done all that i have found about resetting the phone like a soft reset and a factory reset; nothing has worked for me. This issue happens everytime time i go into any of my apps. If i am on a app for more than a minute, that phone turns off then on then turns off then on and keeps going like that. This issue is really annoying and i would really like some help to get it fixed.

I have tried all that is posted to fix it. and also the problem ends up stopping when i plug my charger into the device. so when it’s doing the turning off and on thing, if i plug the charger into it, it will fully turn on and stay on. it will not reset itself when using apps if my charger is plugged in. This happens on my Facebook app, Instagram app, Uber app, web app, and more. PLEASE HELP. I have a Galaxy S6. — Charles Smith

Solution: Hi Charles. That your phone appears to work in stable condition when it’s plugged in is a clear indication that the phone’s battery and/or power management IC is malfunctioning.

We don’t think it’s a software issue at all but there are two software procedures that we would like you to try — battery calibration and factory reset. If they won’t fix anything, then you should really consider sending the phone in for repair or replacement.

To re-calibrate the battery, follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If battery calibration won’t make a difference, it is ideally followed by a factory reset so if you don’t know how to do it, kindly do the steps below:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 edge screen keeps flashing but won’t turn on

Hi there. I woke up this morning and the screen on my Samsung Galaxy S6 edge wouldn’t turn on but just flashes a bit at the top and bottom of the screen. The device is charged and still seems to work, i.e., the alarm works and l.e.the notification indicator light flashes and thing like that. But no matter what i try, i cannot seem to turn the screen on. I have a lot of important documents and pictures on here relating to my college course that if i lose i will be in a whole load of s*** so any help you can give would be much appreciated. All the best. — Clambert230

Solution: Hi Clambert230. Galaxy S6 displays seldom fails unless the device itself has been physically impacted or exposed to elements. If your phone was accidentally dropped or got wet before it started acting up, there’s no point looking for any software fix. You should instead contact Samsung or an independent service center so the device can be fixed. Samsung may still wipe the phone’s memory though so if you hope to recover your data afterwards, we suggest that you let a third party technician repair the screen for you. Just be sure to tell him/her not to wipe the phone.

If your S6 was never dropped nor exposed to moisture or heat, there’s a chance that there maybe an operating system glitch causing the problem.  To see if it’s an Android bug, try booting the device to another mode such as Recovery Mode or Odin Mode. Any of these modes don’t need Android to work so if your screen works fine, that is, you’ll see the options normally without any flashes, that means it’s an Android issue. Unfortunately, an Android issue of this nature can only be fixed by a factory reset so you’ll still end up losing your data. If the phone screen only works either in Recovery or Odin Mode though, that also means that there’s no hardware issue, which means that factory reset should be an effective fix.

For reference, here are the steps on how to boot your phone to other modes.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 powers on but screen remains black, won’t charge nor turn on

Hello #GalaxyS6 users! Due to an ever increasing numbers of S6 owners reporting power- and charging-related problems, we’re publishing another article that shows how to fix some forms of these issues. We hope you’ll find it helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Repaired Galaxy S6 won’t turn on

I have a Galaxy S6 32GB Verizon phone that will not power on. No cracks in the front glass or LCD. No button combo will reset the phone either. When I connect it to a genuine Samsung charger, I will get a blinking red notification light after 5 seconds and it will continue to blink until the charger is disconnected. Now if I try to charge it wirelessly with a genuine Samsung wireless pad, it will light up blue to show it is charging but will start flashing blue after a 5 seconds or so. With the charger connected to the device I can get the notification light to pulsate blue as to show the phone might be in a hard reset state but nothing shows on the screen. Also with the charger connected for about 5 minutes I can hold the volume down, home button, and power button and get a faint flicker in the screen buttons along side of the home button. It is a very faint flicker in white light in the buttons but that’s about it.

I am the first to open up this device. I have it separated from the frame, main board, and front glass/LCD. Nothing looks fried or any signs of anything abnormal, only a light smell with the phone separated. The battery is not swollen or does it look damaged. No parts internally look damaged at all or any water damaged. My only guess is the battery could be bad and might need replacing? Any advice is greatly appreciated before I start to invest more money into this phone. — Mark Cardelucci

Solution: Hi Mark. Like a software environment, your phone’s hardware is a complicated system with a lot of potential points of failure. Most of these possible points of failure can’t be determined by a simple ocular inspection. Lack of obvious signs of damage like battery swelling, broken circuitry, or disconnected components does not necessarily mean everything is fine. More advanced hardware troubleshooting must be performed to determine where the problem lies. For example, checking the power management IC should be the next logical troubleshooting once you’ve performed some basic checks on the battery. If the phone still fails to boot up normally after ensuring that the battery and power IC work fine, most technicians will recommend a motherboard replacement. If you don’t know how to check the battery and power IC, you should let a trained personnel do it for you.

One of the drawbacks of an untrained user attempting to fix bad hardware is the need to do a thorough diagnostics. In your case, it’s not just a matter of replacing the battery and putting everything back together. Your situation calls for more steps to perform that only an experienced technician with the right tools may be able to do. However, if you think you can manage to do the power IC check and/or replacement, there’s a handful of videos that can give you an idea on what to do.

Power IC is, of course, just one of the ICs in the motherboard. It’s possible that one or more of them are damaged, causing the current problem. A seasoned technician may check each of the ICs around the power IC first, depending on what he thinks the problem is. It can also be that the battery have simply drained itself completely and it does not have enough power left to receive a charge. Basically, what we’re saying is that if you are not trained how to do this type of repair, let someone who does it for a living do it for you.

As far as hardware troubleshooting is concerned, our blog does not provide any at this time. If you intend on fixing this problem all by yourself, consider looking for other guides.

Problem 2: Galaxy S6 powers on but screen remains black

Phone was charging fine. I watched a YouTube live video. When it was over the indicator told me my battery was low. I plugged it in. I left it for maybe 15 minutes and I wanted to check my email for a minute and the screen wouldn’t come on. The blue indicator light was telling me I had a notification but I couldn’t get the screen on. I tried to hold the power button down and of course I cannot see the screen indicating that it was restarting. I even tried to remember where the three buttons are and touch the screen where the restart button is and it didn’t work. So the phone is blinking a blue light with no screen available. — Elliot Young

Solution: Hi Elliot. Since the phone is apparently powered on, as indicated by the blue LED light, it’s either:

  • stuck in an unresponsive state, or
  • its screen is malfunctioning

Do a soft reset

To see if you can restart the phone normally, you must do a soft reset, also known as the “battery pull” simulation. Here’s how:

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (about 12 seconds).
  2. From the Maintenance Boot Mode screen, select Power down You can use the volume buttons to cycle through the available options and the Home button (located below the display) to select.

Troubleshoot the screen

If the phone still fails to boot up, or the screen stays black, you must troubleshoot the display.

These are the quick tips that you can do to try and troubleshoot a possible screen issue:

  • Make sure that your screen isn’t cracked, chipped, or damaged.
  • If you have a case or screen protector, take it off.
  • If you’re wearing gloves, take them off.
  • If you’ve put any stickers over the screen or sensors, peel them off.
  • Make sure that your screen is clean.

At times, third party apps can cause display problems. To check if that’s the case, you should attempt to restart the phone to safe mode. To do that, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone restarts to safe mode successfully and the screen works, that’s a confirmation that an app is to blame. To identify the culprit, you must uninstall apps until the issue has been eliminated. Be sure to check for the issue after every uninstall.

We don’t have the full history of the device so if this phone was accidentally dropped or exposed to water or heat, it’s possible that the screen may had been damaged but only recently failed to work completely. To ensure that there’s no software issue behind the trouble, be sure to perform a factory reset on the device. Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Send the phone in

If all these troubleshooting won’t restore the normal function of the screen, contact Samsung so the phone can be fixed.

Problem 3: Wet Galaxy S6 won’t charge nor turn on

Hi there. So my phone was in my bag when a bottle of fizzy wet my bag and my phone. At the time my phone was at 2% of power. It was fine when I was checking it but as soon as I got home. I tried to check it again and it just stopped turning on all together. The charging sign on the screen turned on for about 1 second and after that the phone just stopped working. The notification light on the top left corner looks like it’s glitching. The colors that appeared were green and blue. I thought maybe it was just flat but I left it on charge and there has been no good outcome. Please help me. I honestly do not know what to do. — Dalla Kimura

Solution: Hi Dalla. Unlike the Galaxy S7 and S8, an S6 does not have water-resistance protection so even a tiny amount of water, liquid, or moisture that find itself inside can potentially cause problems. At this time, all you can do is to see if you can charge the phone and reboot it normally or in other modes. Otherwise, you’ll need to let a professional take a look at the device.

Below are the steps that you can try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 won’t charge, screen wont’ turn on and remains black, water damage issue

Today we bring you two common issues on the #GalaxyS6 that continues to puzzle some users. For those who have been following almost all of our daily posts, our suggestions in this article may not come as new. However, we understand that a lot of users are still at a loss when faced with issues mentioned here below so we hope that this material will be helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 won’t charge, screen wont’ turn on and remains black

My Samsung Galaxy S6 edge is not charging. Actually, today when i connected it with the charger, the battery was almost gone. It should have charged in an hour or so but when i checked the phone after about 3 hours, there was no sign of charging appearing on the phone; instead the phone was turned off. I turned it on and checked if either the phone has charged or not, and there i saw only 22% charging appearing on the screen. I tried to reconnect the charger but it wasn’t working anymore. And i also got a message the charging has stopped because of over heating of battery.

Now the battery is totally gone and when i plugged in the charger the only thing appears on the screen is the charging sign but it vanishes after few seconds and no progress in charging. By reading the few of the posts on the page, i have tried to solve the matter even boot the system. safe hard reset. but nothing is working. Please help. Thanks. —  Mehwish Mehwish_nazir2000

Solution: Hi s Mehwish. A lithium-based battery like the one in your phone does not lose all power when the battery level indicator is saying 0%. Supposedly, there should still be enough power to keep the circuit alive so it can continue to energize the battery’s memory during the next charging session. This tiny amount of remaining power can disappear due to the following issues:

  • if there’s a problem with the battery itself (such as an unknown hardware fault)
  • If battery is left unused and uncharged for a long time
  • If there’s an unknown software glitch that prevents battery from charging up

Any good working lithium-ion battery should not have any of the issues mentioned above. If the phone has become totally unresponsive and no longer appears to be absorbing any charge, there’s very limited set of options that you can do on your end.

Use a different charging cable and adapter

This is the first logical troubleshooting step that you must do. Knowing if you have a good working charger and USB cable is as important as any device troubleshooting for this case. If you know someone with a Galaxy S6, try to use his/her charger and USB cable to see if that will make a difference. Other original Samsung cable and charger may also work so try to use them if you have no other option.

A USB charging cable can go bad after repeated use, or when there’s a power surge. Be sure to try a known, working one to see if the one you have at this time is causing the problem.

Try charging in another outlet

If you tend to charge your phone in the same spot in the house, consider using another power outlet to see if the problem starts there. Alternatively, try charging the phone using a powered USB port of a computer or laptop.

Check for overheating

Does your phone gets uncomfortably warm when you’re charging it? If it does, the problem is most probably hardware-related. The battery may be dying or there’s something wrong with it. If the device overheats and won’t turn back on at all, you should consider sending it in so it can be repaired.

Does the screen still work?

When you say that the phone is off, do you mean that it is not doing any or all of these:

  • not making sound notifications?
  • not vibrating anymore during a reboot?
  • not showing any LED lights while charging?
  • not ringing when you call your number?

If the answer for all of them is yes, then the phone is either not charging or has suffered a serious hardware malfunction.

However, if your S6 still shows any sign that it’s powered on like a sound notification or LED light while charging, the problem must be screen-related. This means that the motherboard maybe okay but the screen or the graphics chip may be damaged for some reason. To quickly troubleshoot the screen, kindly do these steps:

  • Make sure that your screen isn’t cracked, chipped, or damaged.
  • If you have a case or screen protector, take it off.
  • If you’re wearing gloves, take them off.
  • If you’ve put any stickers over the screen or sensors, peel them off.
  • Make sure that your screen is clean.

To see if there’s an operating system glitch or third party app that prevents the screen from working normally, we suggest that you try to restart the phone to alternate boot modes. Here’s how:

Boot in Recovery mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  5. Wait until the Download screen appears.
  6. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  7. Use Google to look for a guide on how to do it.

Send the phone in for repair

Remember, the aim of these exercises is to determine if there’s a software glitch causing the screen to fail to work. If the screen stays black, or if the phone won’t turn on at all, that’s a clear sign that you have a hardware problem at hand. Unless you have the knowledge and tools to perform hardware diagnostics and troubleshooting, we say you let a professional handle the job for you.

Problem 2: Accidentally dropped and wet Galaxy S6 won’t turn on

Hello. I’m emailing regarding the Samsung Galaxy S6 edge. My boyfriend has managed to drop the phone down the toilet and he immediately turned it off. He then said it wouldn’t turn back on. He tried resetting it by pressing the power button, volume button and home button altogether and it still wouldn’t turn on. We have tried drying it out and I have looked in the sim card tray to see if the water damage sticker has changed colour and it is still white (no red to indicate that the phone is water damaged). It has been 2 weeks and we have tried charging it and it still wont turn on. When I plug it into my computer, the computer makes a noise like it is connected to the phone but there is no light on the phone to say its charging. Please help, I’ve tried everything I can think of. — Riderrocker3

Solution: Hi Riderrocker3. Accidental drops can sometimes be fatal for electronic devices. The unnecessary shock can lead to permanent damage to the motherboard or some components. Couple that with water exposure and you dramatically raise the chances of killing your phone. Even if no water has managed to seep inside the device (this is highly doubtful though as the S6 is not water resistant), damage can still result from the initial impact of the device with toilet bowl. If your S6 was working normally before it was dropped, we are almost certain it has bad hardware at this time.

There’s no amount of software tweaking that you can do fix a physically broken device. Our suggestion for you is direct and simple — have the phone checked by Samsung Service Center or by a qualified third party repair shop.

For those who may wish to check our previously posted articles about Galaxy S6 water damage issue, kindly visit this Google link and select an article that may interest you.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not turning on after charging, keeps saying to use original charger, other issues

One of the most common problems for the #GalaxyS6 is about failing to charge or turn on. So, again we post one more article that addresses boot- or power-related issues for this device. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 blocks internet access of router to all connected devices after an update

After the Nougat update for my Galaxy S6 edge plus, wifi worked fine for about 2 weeks time and then the issue appears. When I connect my Galaxy S6 edge plus to a wifi router, the internet connection will be lost in that router which means not only the Galaxy S6 edge + can’t access Internet but all the devices which are connected to that wifi router can’t access Internet. I checked that issue with another wifi router and the same thing happens. But if I disconnect my Galaxy S6 edge+ from the wifi router, after few seconds the internet will work fine and other devices which are connected to the wifi router also can access Internet. One thing I found is that if connected to a very secured wifi Network (PEAP protected) this issue won’t happen. So this happens with normal wifi routers.

I cleared my cache memory of the phone, reset all the network settings but nothing worked for me. I did a factory reset once and wifi worked fine for about 2 weeks and then the issue came back. So I tried everything possible and none of them worked. This is a very serious issue which needs to be fixed because when the Galaxy S6 edge + is connected the wifi router, the internet connection of the wifi router won’t work which means all the devices ( eg:- laptops and PCs) which are connected to the same wifi router can’t access Internet. — Ransikerandeni

Solution: Hi Ransikerandeni. We haven’t heard of this issue happening on other S6s or any other devices so this may be an isolated case. You may be running a third party app that interferes with the router. Since the usual basic software troubleshooting does not appear to fix the issue, consider spending significant time in testing our theory by running the phone in safe mode for at least a few weeks. Better still, try wiping the phone via factory reset and connect it to the router for a few weeks straight. Make sure that you don’t install anything after a factory reset. This is the only way know if our suspicion has basis.

We assume of course that your device is not rooted and runs official firmware. If that’s not the case, you’ll have to bring everything back to stock and remove root, then do the suggested observation routine.

Problem 2: Galaxy S6 screen showing black spot after phone got dropped

Hi. I recently dropped my Galaxy S6. When I did a black spot showed up on the screen, it was quite large. Also, all the color was polluted with purple. The spot grew bigger so that I can’t see anything on my phone. It was in power saving mode so I couldn’t use my fingerprint to get into it. I can’t turn it off because of the touch screen being unresponsive. It will eventually die though so I can reboot it. — Will

Solution: Hi Will. You clearly have a broken screen. The purple discoloration is a sign that the LCD was shattered and that black spot means that that area has suffered too much pressure during the drop. There’s no software magic tricks to fix a broken screen. Contact Samsung or your carrier to have the screen repaired, or the phone replaced.

Problem 3: Galaxy S6 keeps searching for Android update after restarting

When booting up the phone searches for an Android update. Then the message is “Android update successful” and my phone freezes. Prior to that message, I am able to use the phone. I have tried a factory reset of the phone. I have also used ODIN to flash firmware. Not sure what to try at this point. Is there a way to stop the phone from updating? The only apps I have on phone are what comes on the phone after the factory reset. Thanks in advance for any help!! — Nancy

Solution: Hi Nancy. You can tell the phone to stop searching for an update by turning Download updates automatically option under Settings>Software update. If you don’t have the said option, then your carrier must have removed it. Since a factory reset did not fix your issue at all, you must tell your carrier about the problem. If they can’t fix it, they should replace your phone.

Problem 4: Galaxy S6 edge not turning on after it got dropped accidentally

Hi. My Samsung Galaxy S6 edge started to heat up and then died. Now it does not want to charge or turn on. I tried all the options like hard reset and to clear the cache but the phone does not even boot into any of those options. Before the phone did this, I did a factory reset so it was clean and two days later this happened. However The phone did fall about three weeks prior to this and the glass cracked but was working fine after the fall. — Herschelleresche

Solution: Hi Herschelleresche. Like water damage, unnecessary pressure or shock from an accidental drop can both have short- and long-term effects. If your phone does not turn on at all after trying all the hardware button combinations (steps provided below), you can assume there’s a bad hardware behind it. You need to submit the hardware to a thorough physical check so the extent of the damage is assessed. If you’re lucky and the issue is due to some disconnected solders only, like the one connecting the battery to the motherboard, a quick repair should resolve the issue.

For reference, below are the steps on how to boot the phone to alternate boot modes. You should try them if your device no longer turn on normally.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 5: Galaxy S6 not turning on after charging

Hello. Last night, I plugged my dead phone in to charge overnight as I do most nights, and upon waking up this morning, the phone showed the 100% fully charged screen. I unplugged the phone and tried to turn it on, but it did not power up. The phone is now unresponsive, and will not show any screen when plugged in, and will not power up when holding the power button. The phone also does not respond to any combination of soft resets and factory resets (holding power, home, volume buttons in combination). I tested multiple chargers, and the chargers properly power my S7 I use for work, but nothing will make my personal S6 respond.

I’ve also tried cleaning the charging port with compressed air and then re-plugging the phone back in as suggested in the common fixes, but this too did not work. There is no water damage or physical damage to the phone. Additionally, there are no colored lights showing on the phone that would indicate that it is otherwise working. Please let me know if this is an issue that has been encountered by others, and what the solution to this issue was. — Casey

Solution: Hi Casey. There’s only so much that you can do when it comes to Android troubleshooting. Since you’ve already exhausted everything that you can do for this case, that means that bad hardware may be to blame. If you want to get to the bottom of this issue, let a professional check the hardware. In some cases, a bad power button can prevent a user from booting a device. In other cases, a more serious motherboard problem can lead to more serious repair. Whatever the case is, you won’t be able to know it unless a thorough diagnosis is done by a qualified technician. If the phone is still in warranty though, make sure to contact Samsung so their own technician can do the tests.

Problem 6: Galaxy S6 won’t charge, keeps saying to use original charger

I have a Samsung Galaxy S6 and use Straight Talk. My phone charger was recently stolen and I have bought 3 new chargers since then. All of which either slow my phone extremely slowly or won’t charge the phone at all. Recently a message popped up telling me to use the original charger which I do not have. What can I do to make my phone charge again? — Michael

Solution: Hi Michael. First of all, there’s a number of reasons why Samsung devices are supposed to be charged with Samsung or Samsung-recommended chargers only. Non-Samsung certified chargers means they’re not validated by Samsung. Even as ubiquitous as a charger needs a certain level of research in order to reliably work with a given device. Using a non-validated, non-Samsung charger can potentially lead to hardware or software issues. We know there are a lot of non-Samsung chargers that can charge phones properly but an equal number or more of them can be just as problematic. Another reason is the fact that non-Samsung chargers may shorten the life of Samsung batteries. Intelligent chargers are supposed to detect the remaining power in a battery so that a correct and optimal current can be pumped into it. Cheap chargers are not usually equipped with a detection system so they pump constant voltage or constant current to the battery until you unplug it. Letting your phone connect to this cheap charger can potentially overcharge the battery, causing it to degrade faster, or simply damage it in the short term. This is the usual reason why a lot of users encounter boot-related problems even though their phone was properly taken care of. Better, manufacturer-built chargers are designed to work with their own system (phone) so there’s an assurance that, in the least, there was enough research done to maximize the performance of the battery. Quality chargers are designed to provide moderate charge to the battery to achieve this goal and so far, Samsung has demonstrated over the years that the chargers that come with their own devices work properly.

Secondly, there’s a change that the problem here is not exactly the charger but the phone itself. In most cases wherein a Samsung device warns a user to use the original charger, the charging port is broken. Try to use at least one official Samsung charger to see if the message will stop. If it continues after using a known, working Samsung charger, try to recalibrate the battery. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how charging works.

If the issue persists, do a quick factory reset. Be sure to create a backup of your important files before doing this procedure.

  1. From the Home screen, tap the Apps
  2. Find and tap the Settings
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

If all these procedures won’t fix the problem at all, send the phone in.

Problem 7: Galaxy S6 can’t power on, can’t recover files from Galaxy S6

Hello. I do not know if you could help me or not. I left my Samsung Galaxy S6 on charge after it had died. When it had reached 100% i took it off charged and tried to turn it on. i have had no luck. it will not turn on. i have already tried following your steps to reboot / reset. There is just no life in it. Does not light up or vibrate. Nothing. Just hoping you can help as i have a lot of photos which are not saved anywhere else or my baby girl what i will never get back. Regards. — Cody

Solution: Hi Cody. You can’t access a phone’s internal storage device if it doesn’t power on, which means data recovery is not possible. If your phone won’t turn on after doing our suggestions from our other similar posts or our suggestions above, you’re out of luck. You must let a professional check the hardware so they can tell you it’s just a matter of a battery problem, or if it involves more serious solutions like a motherboard replacement. If they’ll say that the only way to fix this is a by changing the motherboard, you’ll be better off with a phone replacement. Both options of course will result to the same thing, data loss.

Problem 8: Galaxy S6 can’t read a SIM card after a failed SIM card replacement

I have a Samsung Galaxy S6 and the SIM card cannot be read. I have bought and replaced the SIM card holder component and now I’m at a loss for how to fix it. Any suggestions about how to fix this will be gratefully received. Thanks. — Susan

Solution: Hi Susan. Does the SIM work in another phone? If it does, then you’ve got yourself an issue with your phone. We don’t provide hardware troubleshooting and diagnostics though so try to find other websites that can give you more extensive tips. Alternatively, let someone with more experience handle the replacement of the SIM card slot.

Problem 9: Galaxy S6 won’t stay on unless connected to charger

Hello. My issue is my Galaxy S6 keeps restarting randomly. This issue has been getting more often now. The only thing is that it won’t restart when it’s plugged into a charger, only when it’s off a charger. — Steven

Solution: Hi Steven. We don’t think this is a software issue at all so you’ll most likely end up with either repair or replacement. One of the ultimate troubleshooting steps that you can do in this case though is a factory reset. Doing this will revert all software settings back to their known, working state and eliminate possible bugs from apps. If your phone continues to show the problem after a factory reset and when there are no apps installed, send it in.

  1. To factory reset your phone, follow these steps:
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 10: Galaxy S6 turns on but screen remains black

Hello.my Samsung S6 edge worked perfect but after discharging its battery I put it on original wireless charger to charge it. Now, it can turn on and seems everything is ok but there is no light on screen and it is black. please help me to solve my problem. Many thanks in advance. — Mehdi

Solution: Hi Mehdi. Just like most of the issues in this article, yours may be solved by doing some software solutions detailed above, especially the ones we recommend for Herschelleresche. If these solutions won’t work though, contact Samsung or any other relevant party so the phone can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Red band showing in Galaxy S6 screen, ghosting issue, won’t charge, other issues

Hello Android fans and welcome to our new #GalaxyS6 troubleshooting post for today. We cover 12 more S6-related issues in this article so hopefully you’ll find it a good read.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge won’t accept calls, calls gets directed to voicemail, soft keys are not working, screen keeps flickering after accidental drop

Whenever I get a call on my Samsung S6 edge, it goes straight to voicemail without the phone ever ringing. When I put my SIM card into another phone, I receive calls without any trouble.

Secondly the soft keys are not working. They randomly started working a couple of weeks back and then they stopped which is very frustrating.

Lastly I dropped my phone 2 days ago, nothing appears broken but the display light keeps flickering. Looking forward to hearing from you.        — Ruth

Solution: Hi Ruth. First of all, unnecessary shock following an accidental drop can lead to problems. In some devices, problems can manifest right away, while in others, issues can take some time to develop. If the flickering screen problem started to occur only after the phone was physically impacted, you should seriously consider sending the phone in. it’s the only way to identify if the problems you’re experiencing right now are due to bad hardware or not.

Secondly, your voicemail issue is most likely caused by your voice calling set up such as forwarding or call blocking. Contact your carrier so they can walk you through the steps on how to check these things.

Thirdly, soft keys seldom get damaged. In most cases, soft keys issue or loss of sensitivity in the soft keys area is due to bad hardware. To check if it works normally, you have to access the service menu. Kindly follow the steps below:

  1. Open the Phone app.
  2. Dial *#0*#.
  3. Tap Sub key.
  4. Touch the soft keys and see if they respond to your touch normally. If they won’t readily respond as expected, that’s a confirmation that the keys are damaged.

Remember, there is no amount of software troubleshooting and solutions that you can do to fix hardware malfunction. You should contact Samsung or your carrier for repair or replacement.

Problem 2: Water damaged Galaxy S6 won’t charge and overheats

My phone fell in water about 5 days ago. I put it in white rice and maybe 2 days in the 5, it started to work. I kept it in the rice and 3-4 days in it seemed to start charging. We took the card out to let it dry out more, and put it back when it was working fine. Now about 2 days later from the 5, and it loses charge real quick. It went from 80 to 20 without me using it in about a 1 or 2 hr span. Last night i put it on the charger, and i woke up to it being 91% thinking it stop charging to that. So i power it down and see if it will charge better off AND IT WAS AT 27%. now im here. Hope you can help. Its a galaxy s6. Also, the top left on thr back gets really hot compared to the rest of the back which is fine.        — Taylor

Solution: Hi Taylor. A Galaxy S6 is not water resistant like its successors, the S7 and S8 so exposing it to water can seriously lead to trouble. Yes, you did put it in a bag of rice but unfortunately that’s not enough. Apparently, your phone is showing symptoms of malfunctioning hardware so the best course of action is repair. A technician needs to do a thorough check of the hardware, and if needed, to try the inside of the device properly. Even a tiny presence of moisture in the motherboard can lead to long term issues, especially if corrosion sets in.

If possible, let a Samsung technician handle the repair. If that’s out of the question, you can tap a qualified technician to do the job. A water damaged electronics almost always lead to problems at a later date so if you’ll encounter more erratic behavior, you should simply replace the phone. You can’t just do a factory reset and hope that a wet device fixes itself. For example, if some components in the motherboard has already been shorted, or has started to corrode, a cost effective solution by a good technician is to find a similar component from a dead motherboard and replace the damaged one with a cannibalized part. This is not the norm though so if your phone has multiple components in the motherboard that are failing at this time, it would be more practical to simply replace the board entirely.

Again, we are only speculating here. It’s best that a technician can physically check the condition of the inside parts for a more accurate assessment. We are 100% positive though one or more components are not working at this time.

Problem 3: Galaxy S6 stuck in Samsung logo screen

I have a Samsung Galaxy S6 and it has a new update. It worked for the past few days and last night it turned itself off and since then it’s been stuck on the logo screen, the green downloading screen. My phone now won’t charge, won’t do anything. it’s not working at all. I have tried everything the Internet says with the holding the power button, the volume down button, and the home key but nothing is working and it’s not doing anything. — Jayay

Solution: Hi Jayay. The first step that you want to do in the troubleshooting ladder of this case is to see if you can reset the phone. Sometimes, an Android glitch can cause the phone to freeze or stop responding and doing a simple reboot can fix it. To do a soft reboot, follow these steps:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Volume down and the Power buttons together for 10 to 15 seconds.
  3. Wait and see if the phone reboots normally.

If your device remains stuck in logo page, you then want to check if you can restart it to alternate modes — Recovery Mode, Download Mode, and Safe Mode. Both Recovery Mode and Download Mode runs independent of the operating system so if the issue is on Android level only, your phone should be able to boot to either Recovery or Odin mode.

Below are the steps that you must do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone won’t boot to any of these modes at all, you should send it in.

Problem 4: A portion of Galaxy S6 edge screen stops working

I have a Samsung S6 edge running Nougat. The ZXCVBNM row of my keyboard stopped working suddenly. I did certain things but of no help, which are:

 

  • uninstalled certain third party apps
  • Booted phone in safe mode
  • Hard reset. Factory reset. When I did this, and while I was going through initial set up, my keyboard including the row mentioned above was working fine. But only after 5 or 10 mins it again stooped responding. Only that particular row.
  • I ran diagnosis by dialing *#0*#. When I touch my finger in the area of that particular row it does not respond. But when I touch gradually it gets filled by color. Please please please help. — Uvwz9z

 

Solution: Hi Uvwz9z. The fourth item that you did says it all — that part of the screen is defective. It’s most likely a bad LCD but there’s also a chance that the digitizer above the LCD portion is also malfunctioning, which is why it doesn’t register your touches at all. Please contact Samsung and let them repair or replace the screen.

Problem 5: Wet Galaxy S6 won’t charge or turn on

I was playing some music and washing at the same time and the phone drop in the water and shut off right away. And fron that time till now it was not turning on till i put it in the sun for about 30min. Then i try to turn it on again and it turn on for just a split second and show Samsung Galaxy S6 and then turn off. Now it’s just the blue light. i see screen is still black. — Cyberkstudios4

Solution: Hi Cyberkstudios4. You clearly have a water damaged hardware. In an ideal situation, you are supposed to do the following:

  1. open the phone up
  2. remove the battery
  3. dismantle the motherboard and all removable components
  4. clean the parts with appropriate type of alcohol
  5. wipe the components dry
  6. put all cleaned components in a bag of rice for a few days
  7. assemble everything back and test the device.

All these steps (in this order) constitute the “first aid” procedure. They are not the cure. An important thing to note is the second step– battery removal. In older Galaxy phones, battery removal is a no-brainer. We know it’s not so in a Galaxy S6 so leaving the battery inside a wet motherboard must have already shorted some components at this time.

The said steps are meant to prevent further damage on the hardware. If you’ll encounter problems even after doing all the steps above, that’s the time that you need to let a professional take a look at the device. Since your phone is apparently out of order at this time, don’t waste your time waiting for a software miracle. There’s nothing that you can do (software-wise) to fix your S6. have it repaired, or better still replaced. Period.

Problem 6: Galaxy S6 screen stays off, S6 won’t power on

Hey there. My Galaxy S6 decided Sunday night that it was going to turn itself off. While that’s not abnormal for me (its restarted itself several times), this time it never came back on and wouldn’t respond to the power button. I plugged it up and it was fine. Today it did the same thing but has yet to return to normal. None of the tips on your page of elicited any results and even plugging it in gives me the lightning bolt charge screen but nothing else. The indicator light that is normally blinking when charging is not active and when I unplug it, whole thing goes off again. I imagine i’ll have to take it into a shop, but id really rather not. Thanks much! — Ajani

Solution: Hi Ajani. We don’t know the full history of your device to be of any help (apart from having provided you some tips before contacting us) here but you can try to use a known working charging and USB cable first. If that won’t work, you can also try to use a wireless charger. Both of them are meant to check if the issue lies on the charger or cable you’re using. If that’s not the case, then the issue must be phone-related.

If you can’t boot it to other modes (Recovery Mode, Odin Mode, and Safe Mode), you’re out of luck. You must go ahead with your plan to bring it to a shop.

Problem 7: Galaxy S6 screen stays black

My Samsung S6 edge. I was reading an article and the screen just went out. But my phone is still on. It sense my touch and i hear it when i get phone calls and messages but the screen is completely black. I try to restart it by pushing all the buttons down or by the lock and volume down button and still no luck. I hear it when it restarts but the screen is still black. P.S. I’m not sure what version the phone is it so i put a random option since its required.  — Erica

Solution: Hi Erica. A black screen issue like the one you’re having can be caused by a number of things but if the phone appears on, it may be a hardware malfunction. Try to see if you’ll be able to restart the phone to alternate modes so you can do follow up troubleshooting. Otherwise, just send it in.

Problem 8: Galaxy S6 active stopped charging

I have a Samsung Galaxy S6 active that will not charge. I had it plugged in all night and when I plugged it in it was at 25% and when I woke up this morning it was at 10%. I know it is not the charger because it works on other Samsungs that we have. The phone also does not charge with the fast charging cords, not sure why. Do I need a new battery and can you even replace Samsung Galaxy S6 active batteries? Please help, I really don’t want to buy a new phone. Thank you! — Lisa

Solution: Hi Lisa. Yes, there’s a chance that bad battery may be the main reason why your phone is now charging erratically or not at all. And no, we don’t recommend that you replace the battery yourself. Sure you can follow video tutorials from Youtube (we strongly suggest that you watch some of them) on how to do it but most of the time, inexperienced users will often cause more problems after doing DIY (do-it-yourself) repairs than fix the main issue. The main reason for that is the fact that these video tutorials are usually there to provide the concrete steps on how to fix a problem, but not on how to identify it (diagnosis). If you haven’t tried opening a Galaxy S6 or any electronics before, you’re not in a hurry to do it now. Let a professional check the phone’s hardware if you suspect that the battery might be going bad, or if there’s another hardware issue at hand.

Another possible cause for the issue can be a bad power management IC. Knowing if it’s working or not is the domain of a trained professional so if you’re not confident that you can do repairs, don’t risk it.

Problem 9: Galaxy S6 callers can’t hear sound during calls

Callers cannot hear me but I can hear them. When i call my provider there is no issue at all. The call is normal and clear. They say it’s an issue with my microphone. But obviously not because they can hear me just fine. There has been a recent ice storm in the area but the tech people said that would not be related. This confuses me. How can they hear me but nobody else. — Tina

Solution: Hi Tina. We don’t think it’s your phone’s microphone at all and to confirm that, you can try to record yourself first. To do that, just open the Voice Recorder app  (usually included under Samsung folder) and tape yourself for at least 30 seconds. Once you’ve done that, listen to the recording and see if your voice is fading out or not. If the sound is normal, you must do further troubleshooting.

Now, the next thing that you want to do is ask yourself if this problem occurs only with one caller, or with multiple callers. If it only happens with one contact, the problem must lie on your contact’s end. You must tell him or her to troubleshoot the device or the network.

However, if the problem occurs with all callers, the next good thing that you want to do here is to ensure that the Phone app you’re using is working fine. You can do that by wiping its cache, then its data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find the Phone app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If the problem continues after wiping the cache and data of the phone app, try using another app like Facebook Messenger or Google Hangouts when answering calls. You can switch the default calling app by doing the following:

  1. Open the Settings app.
  2. Tap Apps.
  3. Tap the More option on the upper-right hand side (three-dotted line).
  4. Tap Default apps.
  5. Tap Calling app.
  6. If you have the alternate calling app installed, you should see it in the list. Simply tap your desired alternate calling app.
  7. Replicate the issue by answering calls.

If the problem persists even after doing all the steps above, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 10: Red band showing in Galaxy S6 screen, S6 screen ghosting issue

I have recently noticed a pale red band, most clearly seen with a pale background. it runs horizontally whether the phone is held in portrait or landscape position. It doesn’t move with a zoom. The phone has been dropped of course, a few times but none very traumatically! I don’t link the noticing the band to ahh drop. Everything else seems fine. The images appear fine, with no line or band visible on other computers. Is there anything worth checking out, or do I live with it? — Philip        

Solution: Hi Philip. Any screen discoloration, visible running lines, or the like in your screen is usually caused by a bad screen. The red band you’re seeing is what we call “ghosting,” wherein the screen displays something that not part of an app or picture. Since you’ve confirmed that said red band is not present in your photos, that’s a confirmation that you have damaged screen. The drop before may have caused it, or you may have put too much pressure on the screen unknowingly. If you’re not bothered by the said red band, then just let it be. However, if you want to get to the bottom of the problem, we suggest that you have the screen repaired.

Problem 11: PC won’t detect Galaxy S6 via Smart Switch

Subject: PC with Windows 10 doesn’t recognize Samsung Galaxy S6.

Hey, I’m using the original cable but i’m still having trouble with transferring my photos to my PC. When i plug the usb in, it makes noises and the phone doesn’t show up. I have the Smart Switch app installed but it doesn’t help because it disconnects all the time (when it does recognize it for few seconds). What can i do in order to transfer my photos and music from my cellphone to my PC?        — Yael

Solution: Hi Yael. To check if the problem lies on the computer or phone, kindly connect your S6 to another computer that has Smart Switch installed in it. If the issue continues, then your phone is problematic. In that case, you might want to use the wireless capability of Smart Switch app to your advantage. Make sure that you have a  laptop so that you can use Smart Switch wirelessly. Make sure that both Smart Switch apps (in your computer and S6) are running the latest versions.

Basically, you want to use wireless instead of USB cable in moving your files. There are a lot of Youtube videos that can give you an idea how this is done so try to do some digging up.

Problem 12: Galaxy S6 submerged in water for 15 minutes won’t turn on

Hi. My phone got sucked into an ice cooler for about 15 min or so. once I saw it I took it out and tried removing the battery but unfortunately, it was impossible. so I placed it very close to a blowing AC/heater unit for about 10 hours. I checked on it tried turning it on but no luck nor any sign.. Heard people swear by saying to place it in rice for about 3 days might bringing it back. At the moment I have it in rice for about 4 hours.. Please help me bring my phone back! — Maria

Solution: Hi Maria. 15 minutes is way too much for a non-water resistant phone to be left submerged in water. Leaving it in a bag of rice for a year won’t make any difference. The phone is probably permanently damaged at this time. If you want to know if that’s the case, or if you think there’s still hope in this one, have it checked by a professional.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 stops playing music when the screen is off, Music has stopped error, other issues

Hello Android fans! Welcome to yet another troubleshooting article about #GalaxyS6 problems. We hope you’ll find a solution to your own problem here.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stops playing music when the screen is off

Hi. It seems that after the latest update, when playing music through my Wireless speaker by Bluetooth, the music randomly stops playing, often a few minutes after the screen turns off. The problem occurs every time i try to play Music via Ibiza global radio. I do Not have the problem when using other Music apps. I do NOT have power saver on. Can you help me with this issue ? Thanks in advance. –Nilssoerensen

Solution: Hi Nilssoerensen. If you’re having an issue with only one app, and other similar apps play music just fine under the same condition, that’s a clear indication that you may have a buggy app. Make sure that you do the following:

  • check if there’s an in-app setting that causes the behavior
  • wipe the app’s cache and data
  • Re-install the problematic app
  • contact the app developer

For reference, these are the steps on how to delete an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Remember, if the problem stays after you’ve wiped the app’s cache/data, or re-installed it, there may be a coding issue that only the developer can fix. As a responsible user, it’s your job to report glitches or bugs so make sure that you let them know about it.

Problem 2: Water damaged Galaxy S6 won’t hold a charge, turns off when not plugged in

Hi I have dropped my Samsung S6 into the toilet a couple days ago I have let it dry out. I tried turning it on but that didn’t work, so I plugged it into my charger and it turns on and I can use it but as soon as I switch the charger off the phone also turns off. When it got dropped in the water it had 98% battery life and when I plug it in it comes up as 98% full but it is like it can not hold the charge without power. I am not entirely sure what system I am running but I know I did the latest update. — Cheyenne

Solution: Hi Cheyenne. Water damage almost always leads to hardware troubles. The  most that you can do is to mitigate the damage done by immediately removing the battery and drying the phone properly. These are the two absolutes that a user must do when faced with this situation. We understand you can’t readily remove the battery easily in this phone as well as dismantle the motherboard so it can be dried properly. That alone should be reason enough for us to tell you that your phone must  currently be experiencing hardware problems. In other words, you need to let a professional check your device so proper assessment can be done. If you’re lucky and the damage does not involve hard-to-replace components or chips, it may be fixed relatively easily. We know you’re hoping that there’s something that you can do to fix this problem right now but unfortunately, you may even complicate the situation if you’ll attempt a DIY (do-it-yourself) repair.

If there’s a nearby Samsung service center in your location, we suggest that you go there so a certified technician can assess the damage. Alternatively, you can tap an independent service center if no Samsung service center is available.

Problem 3: Wet Galaxy S6 won’t turn on

Hi there. I’ve got a Samsung Galaxy S6 and was dropped in the water and at first, after being put in rice for 3 days, then I put the phone on charge and at first, it had a pink light which I believe is a sign of water damaged. However a day later, it was put on charge and nothing has come up. I would like to know if there is still any luck in fixing the phone or shall I just throw it away? — Elizabeth

Solution: Hi Elizabeth. You have a similar issue with Cheyenne above so please read refer to our suggestion for her. Thank you.

Problem 4: Galaxy S6 stops working with Bluetooth device after an update

SamSung S6. Bluetooth operation from cell to Bluetooth – sound drops out after paring correctly. Note S3 works great in bluetooth mode to same BT equipment. Experienced conditions after downloading newer Samsung Software. Is there an APP that can be downloaded and used vs. using Samsung S6 standard software that would work better? — Hensman.john

Solution: Hi Hensman.john. Most Bluetooth issues like the one you’re experiencing are caused by incompatibility rather than by configuration issues so there’s no app that can help you in this one. We suspect that your S6’s Bluetooth version has gone out of sync with your other Bluetooth equipment, especially if the latter runs an older BT version. This type of problem happens all the time, especially when it comes to newer devices that’s paired with, say, older BT systems for in-vehicle equipment. This issue is not unique to Samsung or Android devices. iOS users also suffer the same fate.

Basically, the problem lies in profiles being used by different devices. Manufacturers of Bluetooth enabled devices use different profiles to allow certain features in their products. Unfortunately, there are so many profiles out there that not every gadget support them. Oftentimes, only the most common profiles are enabled so when an update is installed to a device’s Bluetooth system (like your phone), there’s a chance that it may stop supporting a profile that’s being used by the other paired Bluetooth gadget. Smartphones often receive more Bluetooth updates compared to other gadgets like common peripherals such as speakers, headsets, and in-vehicle devices. It’s no wonder a lot of people often discovers that their phone has stopped working properly with a previously working Bluetooth-connected device after an update.

To try to fix the issue, consider updating the Bluetooth version of your other device. Once you’ve done that, delete the old pairing before re-pairing them.

Problem 5: Galaxy S6 screen won’t turn on, LED light turns on

Good day sir/ma’am. My problem about my s6 edge is that my phone suddenly turn itself off and open and off again. And when I turn on the unit, it only the blue light on but the screen never on and when i press the off button is not functioning already. What should i do? The unit is still under warranty but i buy that in Singapore. Now I’m staying in the Philippines. Thank you. — Phoemi

Solution: Hi Phoemi. Looks like the screen may be damaged. From what we gather, you’re saying that the phone appears to turn on as indicated by the blue LED light but the screen stays black all the time. Did you drop the phone before? Or was the phone exposed to water or moisture? Samsung screens are usually robust but if this device had been physically impacted, it may have caused some connection issue in the motherboard, or damaged the screen permanently. To check, we suggest that you try to restart the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy S6 reboots on its own when wifi is enabled

Hi. I have installed Nougat a month back and since then, whenever I connect to Wi-Fi, my phone goes on loop reboot, flashing the home screen for a few seconds each time before rebooting. If I’m on 4G it works fine, but the moment I connect to Wi-Fi it reboots. Could you help me fix it? Thanks! — Mariana

Solution: Hi Mariana. Try to clear the cache partition first. This will force the phone to delete the current system cache and replace it with a new one. Sometimes, updates and installations of app can corrupt the system cache so wiping the cache partition where it’s located is a must-do in this situation. Please follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve deleted the system cache, the next step is to ensure that all your apps are updated and compatible. Remember, not every app is built properly. Some may work fine for a particular Android version but when a new updates comes, it may become problematic, affecting other Android functions or those of other apps. If you tend to install apps without checking, make sure that you go over the list of entire apps and remove those from unknown or unofficial developers. Alternatively, you boot your device to safe mode in order to check if wifi will work normally without any third party app running. Safe mode blocks third party apps and services so when you restart your phone to safe mode, only Samsung, Google, and other pre-installed apps from your carrier can load. If wifi works, that’s a confirmation that one of your apps is to blame. To know which app it is, you have to spend effort and time to figure it out by eliminating one after another.

To restart your phone to safe mode (refer to the steps above).

If the problem continues even when the phone is in safe mode, the problem may lie in Android itself. Do a quick factory reset and see if it fixes it.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 7: Pre-owned Galaxy S6 camera not working properly, freezes when typing something

Droid guy, need your help. I received a Samsung Galaxy S6 through a company purchase (we upgraded). The phone that i received is having a lot of issues. Our tech guy wiped clean the phone and did a system reset before giving me the phone. There are two annoying issues.

The first is that the base camera app is “glitchy.” When taking a selfie, the picture is covered about 1/5 of the photo in a rainbow-stripe, going from top to bottom. It occurs on every selfie taken, in slightly different spots, but always covering about 1/5 of the photo from top to bottom, kind of like it is crossing the screen when the photo is taken. It is not there when taking the photo, but appears afterward. I don’t know how to get rid of it. To add, when taking normal photos, they turn out OK, but when viewing them as multiple “thumb nails” they have various pixelated white stripes on them (horizontal and vertical). When you click on them, they stripes go away.

The second issue is that when using the basic texting app, the phone freezes and resets. It usually happens before i can type a sentence. It is constant with the base app or Verizon texting. I downloaded the Textra app, and it works fine. However, sometimes when using Facebook or other apps, the phone again freezes when i am typing. I have done many resets, but not a “hard reset” yet. I think that may be my next step. I have not read much about the issues i am having, so this may be unique?!

I can send a few examples of the selfie issue. —         Shawn

Solution: Hi Shawn. First of all, you have to accept the fact that a pre-owned gadget can sometimes come with problems. The fact that it’s a corporate phone does not help at all. You don’t know the level of abuse the phone has accumulated (not necessarily physical) over time. It’s also possible that the phone’s software may had been modified by the company’s security team to fit their needs and that can impact other functions. That said, let’s see how we can try to fix the problem.

The first step that you want to try in fixing your camera-related problem is to try a different app. You did not indicate if you’ve tried this already but if you didn’t, you must do it. This will help you determine if this is an issue with the stock camera app, or if it’s in the camera (hardware) itself. You don’t need to install any other app. Just look for any app that’s already installed and use its camera function to test. For example, if you already have a Facebook or Whatsapp installed, simply use their camera and see the output. If your pictures continue to show the unnatural line, it must be a hardware issue. That means that the front camera is not working properly. If you want to fix it, you should have the phone repaired.

The pixelation of thumbnails may be an app or software issue so be sure to do a factory reset to fix it.

For your texting issue, it can also be a keyboard app problem so make sure that you wipe the keyboard app’s cache and data (steps provided above). If nothing fixes it, do a factory reset.

As you can see, the troubleshooting ladder for all three issues should eventually end up with a factory reset. It’s the last best thing that you can do. If the issues remain after that, you either have to simply accept them, or have the phone replaced.

Problem 8: AT&T Galaxy S6 edge Plus won’t install Nougat update

My Galaxay S6 Edge plus is operating on Android 5.1.1. My husband and I have the same phone with AT&T, bought at the same time and he received the OTA update to Android 7.0 some time ago. When I go in to about device to search and see if there is an update available, check for updates is in dark black and below it in light gray is continue update. I search for updates and it says my phone is running on the most current software and I try to click continue update and I can’t. I tried to go in to application manager and clear the data on the Google Frame work services and restart my phone and search again, still nothing. If I go in to all applications the 2 arrows for the transmitting data show up and there is an ! over it kind of. Nothing I do gets it moving again. Kies won’t update my phone. I’m stuck. Please help. — Kari

Solution: Hi Kari. Just because 2 Galaxy S6 phones are bought at the same time does not necessarily mean they’ll receive updates at the same as well. It’s possible that AT&T’s system has not scheduled an update for your device at this time (update schedule it’s computer generated) so you may have to wait.

However, if you want to check if there’s anything that you can do about it, we suggest that you start with a factory reset. Doing so will return all software settings back to defaults and wipe the storage device to make room for the update. If your phone will still not receive over-the-air update, install Samsung Smart Switch in your computer and see if that will work.

There’s another method of updating a software called flashing but it requires more knowledge about Android in general. If you desperately want to update your device manually, you can flash the latest AT&T firmware to it. Keep in mind though that flashing is risky and can potentially brick your phone if not done properly. Be sure to do enough research if you decide to do it so avoid facing problems.

Problem 9: Galaxy S6 won’t turn off, won’t start to normal mode

Was using email with no problems. Put phone down to do something else. When I came back to it the light was flashing between blue and turquoise and the screen was black but with “SAMSUNG” flashing faintly on and off. The battery had charge but I have tried connecting the charging cable that came with the phone for over 30 minutes but that has made no difference. The power button will not switch the phone off and I have tried holding the button down for 20 odd seconds to try to boot it but nothing seems to work. I’m afraid I don’t know which Android version is applicable. HELP! — Kay

Solution: Hi Kay. Try to see if you can turn the phone on to other modes (steps provided above). If you can’t, you must send the phone in. The screen may be malfunctioning, or the motherboard may have damaged. Either case, the phone has to be physically checked by a technician so there’s nothing much that you can do about it.

Problem 10: Galaxy S6 showing screen error “Music keeps stopping” (Music has stopped)

My Android phone just started showing “Music keeps stopping” and it covers the screen preventing any other action. It has option of close app and send feedback. But if you close, it pops up immediately. — Odimaadouglas

Solution: Hi Odimaadouglas. If you can, try to uninstall the app that’s causing the error. If it’s not a third party app and you can’t uninstall it, try to clear its data. If that won’t work either simply because the error keeps covering the screen, boot to Recovery Mode and do a factory reset. See steps above on how to restart your S6 to recovery.

Problem 11: Galaxy S6 stuck in Download mode

I have a Samsung Galaxy S6. I woke up to a blue screen with a large arrow and “downloading don’t turn off Target.”  This remained and I could not use the phone. I tried a reset and lost all screen, the battery also appears not to be able to recharge. I can get the initial screen after a reset, but then it goes dead due to no battery life. I have tried new charger and socket as well as numerous resets. What do I do? — Pennieandkids

Solution: Hi Pennieandkids. You’re phone appears to be stuck in Download or Odin Mode. Try to see if you can restart the phone to Recovery mode by following the steps above. If you can, make sure to wipe the cache partition and do a factory reset (if necessary).

If your phone remains stuck in Download mode, contact Samsung or bring the phone to a shop so the hardware can be checked. If you’re lucky and the issue is just a bad button (Volume rocker or Power), replacing it should be an easy fix. However, if the problem is motherboard-related, you may be looking at a possible motherboard replacement, which can be expensive.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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Galaxy S6 stuck in bootloop during an update, won’t boot normally, other power issues

For those looking for some answers how to get going when their #GalaxyS6 is stuck or won’t turn on at all, this post might help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stuck in bootloop during an update, won’t boot normally

Hi, my wife has a Samsung galaxy S6 edge which was automatically updating during the night. It is installing the update up to 31% and the phone switches itself off and tries to install again up to 31% and the process has been repeating for hours. i tried a hard reset but his hasn’t worked . Can you give me some information as to how to fix this issue? Thanks very much. — Sean.mcauley01

Solution: Hi Sean. Installation of updates can sometimes take hours depending on the state of a phone. Are you sure you let the phone finish the process before you tried to interrupt it? Updates change core system files and if a device is interrupted (powered off, or restarted) during installation, permanent software issue can occur.

At this time, the only suggestions we can give for you are the following:

  1. wipe the cache partition
  2. perform a factory reset
  3. reflash the bootloader and/or firmware

The first two steps can be performed if you can still restart the device to Recovery Mode. To do that, follow these steps:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

If you won’t be able to restart to Recovery Mode, or if wiping the cache partition and factory reset won’t fix the problem, you can try to reflash the bootloader and/or firmware. Below are the sample steps on how to do this step. Keep in mind that the exact steps may be slightly different for your phone model so do some of your own digging on how to do it in your device. You also need to have a computer with Odin software installed.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Water damaged Galaxy S6 overheating, won’t charge

Dropped my phone in the toilet for the second time this year. First thing i did was take it out of its case and pat it dry. It turned on afterwards so i wasn’t particularly worried, neither was my mum. i tried to get the water out of the charger port and the headphone port by tapping my phone on my bed. it seemed to work so i waited about 30 minutes then tried to plug my phone in at which point it made a weird buzzing sound. The screen (which is already cracked) went to that white and grey static screen, then it went back to my lock screen and was working fine for around 5 minutes. It was telling me my device was overheating and it would shut off in 10 seconds, so i left it to cool down and attempted to turn it back on which it did. However within literally around a minute it started to get very very hot so i left it to cool down and told my mum, who then recommended i put it in rice overnight (it probably stayed for about 10 hours). I tried to switch it on but I’m having the same problem now. — Jasmine0102020

Solution: Hi Jasmine0102020. Overheating and random reboot issue are the common indicators of an on-going hardware malfunction so the best thing to do right now is to send it in. A technician needs to check the hardware to assess the damage or identify where the problem lies. Putting the phone in a bag of rice or looking for software solutions at this time won’t fix anything.

Keep in mind that the Galaxy S6 does not have water resistance protection. Dropping it in water for even a second will allow water to seep inside to cause damage. Ideally, you’re supposed to:

  • turn off the phone,
  • remove the battery,
  • take the phone apart by disconnecting the motherboard and cables
  • soak the device in a special alcohol solution
  • dry the parts
  • put everything back in

Sounds like a lot of work? Exactly. And these steps are just the basic steps that you can do. If you left the battery connected long enough, it’s possible that some components may have already been shorted at this time.

Also, corrosion can set in in a matter of hours, especially if you dropped the device in salt water. While corrosion may not immediately result to problems, it can render your phone unusable in the long term.

If bring the device to Samsung service center is out of the question, try to visit a service center that deals with wet electronics. If you’re lucky and the damage is minimal, they may be able to make the phone work again.

Problem 3: Galaxy S6 edge+ won’t turn on

Hello. I left my Samsung Galaxy S6 Edge+ a day ago with 2% battery. After the entire day, I assumed it went out already, and it did. As I was charging, it showed the red LED light on top plus the battery with thunder etc. but aside from that, nothing else. After a few minutes, the phone itself died turning everything off from the LED light to the screen. I tried resetting my phone like I did before but now it’s not working. Please help. What should I do, I’ve already left it charging for hours and nothing happened.        — Aea

Solution: Hi Aea. Try to see if you can turn the phone back on to alternate boot modes such as Recovery Mode (steps provided above), Download Mode, or safe mode. Any of these modes require that you do a certain hardware button combination. If the phone remains unresponsive after trying them all, consider using another charging cable and charger. If that won’t help either, send the phone in.

Below are the steps on how to boot the device to Download Mode or Safe Mode:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S6 unresponsive, screen is blank, camera area is hot

My phone will not react to anything. The screen is blank, can’t receive calls, can’t turn it on or off, holding down the power and volume and home key does nothing and plugging it in to charge does nothing but make the camera area hot. I did nothing to cause this, just woke up from a 10 minute nap and it was like that, around 30% when i fell asleep so it didn’t die of battery life. — Chris Welsh

Solution: Hi Chris. There’s only so much that you can do for an issue like this. But like what we tell Aea above, make sure that you see to it that it’s not a charger or charging cable issue. Find a known working Samsung charger and see if it works. If you have a wireless charger, you can also try it. If nothing changes, you can then try to see if you can make the phone restart to other boot modes.

In some cases, a simple soft reset can help bring the phone back so be sure to try that as well. Simply press and hold the Power and Volume Down buttons for 12 seconds. If that won’t help either, have the phone checked by a professional.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 heats up during wireless charging, won’t turn on after updating, other issues

Wireless charging issues are generally similar to wired charging ones. Our #GalaxyS6 post today handles some charging and power-related problems. We hope you’ll find it useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 heats up during wireless charging, keyboard app lags randomly

I have a Galaxy S6 model SM-G920T. I charge it on a Samsung model EP-PG9201 wireless charger. The charging has worked fine since I’ve had this setup, maybe 2 years?

In the last couple of days, the phone has been hot after taking it off the charger. After a short time, it cools down to normal.

Also, and I don’t know if it’s related, there was a software update back in July and a couple more following that. Since then, I’ve noticed that sometimes the texting keyboard gets so slow, I have to restart the phone. And I’ve never needed to do that.

Also, there’s a kids Bible story app that now randomly speeds up the narrator’s audio. I appreciate any help. I’m afraid if I go to T-Mobile, they’ll point a new phone. Thank you. — Randy Krauss

Solution: Hi Randy. While charging whether via USB cable or wireless charger, it’s normal to observe the phone getting warm, like when you take a fresh toast from a toaster. However, if your phone becomes uncomfortably hot, that can be an indication that there’s something wrong with the hardware. The usual culprit for this unnatural charging behavior can be a bad battery but it can also be another component in the motherboard. To see if you can limit the heat generated while charging via software, kindly do the following steps:

  1. Open Settings app.
  2. Tap Device management.
  3. Tap Battery.
  4. Tap More settings at the upper right-hand side (the three-dot icon).
  5. Tap Advanced settings.
  6. Move the slider to the left for Fast cable charging and/or Fast wireless charging.

If the phone continues to heat up beyond normal, that should suggest a hardware issue. You must have it checked by Samsung or by your carrier.

For the rest of your issues about random keyboard app lag and abnormal behavior of an audio app, we suggest that you try to delete an app cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Sometimes, many Android users forget that installing Android updates does not automatically update apps as well. Make sure that ALL your apps are compatible and that all of them are up-to-date. This is especially important if you turned off automatic updates in Play Store app.

If nothing appears to work after installing app updates, or if you’ve already updated everything before contacting us, we suggest that you try a factory reset to fix the app issues.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem 2: Galaxy S6 won’t turn on after updating

Last night I set the automatic update for 10pm, set the phone on the charger and woke up this morning (1.5 hours later because my phone apparently shutoff). Now it will not show as if it is charging (typically on a wireless charger (have even tried a friends wireless charger to see if that was the problem, to no avail). I have tried all the steps in safe start, etc, but the screen is still black. What should I do? — Paul

Solution: Hi Paul. If this problem occurred while trying to charge your phone wirelessly, consider using a cable charger instead. We can’t say for sure what happened since we don’t know the full history of your device but there’s a chance that wireless charging in your device may not be working as expected. Make sure that you let your phone charge by USB cable first for at least an hour. Sometimes, it can take some time to re-energize a fully drained battery. Once you’ve charged the phone for at least an hour, try to restart the phone to the following modes:

Boot in Recovery mode:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  2. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  3. Wait until the Download screen appears.
  4. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  5. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  5. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Keep in mind that these are the only steps that you can try in this case. If your phone remains dead or unresponsive, you must have it repaired or replaced.

Problem 3: Water damaged Galaxy S6 won’t charge

My Samsung Galaxy S6 was dropped in a sink but only the bottom half got wet. I went to see if it would charge still but it doesn’t. If I put the charger in the right place it will sometimes charge for a bit but then when I unplug it, it won’t charge again. Should I try to fix it or just sell it? — Owen Langer

Solution: Hi Owen. Unlike the Galaxy S7 and S8, your S6 does not have water resistance protection so it’s safe to say that there may be some hardware damage in it now. To know the extent of the damage, you must let a trained professional check it. Only then will you be able to determine if you can still save the phone or not.

Problem 4: Galaxy S6 edge won’t charge

Hi. My Samsung Galaxy S6 Edge has stopped charging. This has happened once before so I took it to the shop I bought it from (Carphone Warehouse) and they gave me an adaptive fast charger, which solved the problem. However, this has now happened again, so I asked the Carphone Warehouse again and they gave me another USB lead to charge it. Unfortunately this time it did not charge up and I am left with a phone at 0% charge, unable to do anything myself. I fear it may be a problem that I created by not updating the phone’s software in time, but now I cannot do this as the phone has to be at least 20% charge to update itself. Can you help? Thanks. —  Ciaran Boyek

Solution: Hi Ciaran. Not installing an update won’t prevent charging so we are positive that your issue is not that. This is either caused by a software glitch or a bad hardware.

If you can manage to power on the phone, we suggest that you try a factory reset b following the steps below:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If your phone won’t turn on at all, use another known working charger and try to wiggle the cable near the charging port. There’s a chance that the issue is charging port related and if you’re lucky, you may be able to charge the phone for at least one more time. If that won’t work though, bring the phone back to the store and have it repaired or replaced.

 


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