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S6 unresponsive screen

Galaxy S6 edge randomly reboots, keeps bootlooping, battery level is erratic, other issues

If there’s one issue that seem to occur in almost every smartphone, including the #GalaxyS6, it’s power/boot problems. We usually receive a lot of reports about the S6 failing to turn on or boot up so we decide to publish some of them here again today.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 overheating, screen showing random colors, won’t turn on

Hi. So i woke up this morning and i wanted to check the time on my Galaxy S6. So i took my phone and turned it on, but suddenly when i took it in my hand it started vibrating and never ended. I was afraid that it was broken, so i turned the screen on and unlocked it. It was pretty bright in my room so i turned up the brightness, suddenly while i was turning the brightness up the display started flickering! Half of the screen was orange, and it filled up with static and glitched out , and then it rebooted. Shortly, the LED started freaking out and displaying random colors along with the display flickering and then it overheated with an endless black screen. — Casey

Solution: Hi Casey. Has your phone been dropped, physically impacted, or got wet? Looks like the phone has a hardware issue. No software error can cause all the symptoms you mentioned all at the same time. The screen, for instance, seldom glitches the way you describe it here unless it’s been damaged, or unless the motherboard is totally messed up. Since you can’t remove the battery easily, try to wait until the phone turns off by itself after the battery is drained fully. Then, charge the phone again and see if it boots back up normally. If you’ll encounter the same symptoms afterwards, don’t waste your time looking software solutions. You won’t most likely fix the problems at your level. Instead, consider bringing it to Samsung or to an independent service center so a technician can check the phone physically.

Basing on the problem description above, this will most likely involve a motherboard repair or even a replacement. Be sure to prepare some cash for repair fee and parts replacement.

Problem 2: Galaxy S6 edge randomly reboots, keeps bootlooping, battery level is erratic

Hello there. I need your help regarding my Galaxy S6 edge. Well i was simply playing a song connecting via aux cable in the car. My battery was at 64% and all of a sudden the phone started heating up and the battery dramatically dropped very fast to 0% and the phone switched off. I left it to cool off and tried to charge it but it wouldn’t charge. i kept trying. i changed the chargers and the ports and adapters but it still wouldn’t charge. i left it for a day and tried charging again and all of a sudden it was charging. After that i tried to make a phone call while it was still on charger at around 15%, it heated up again and switched of and refused to charge again. Please help me to sort out this problem better.

Another problem with the phone is that it always goes into boot loop. If the phone switches off either due to battery outage or me restarting it, time and again it goes into boot loop. — Zamel16vee

Solution: Hi Zamel16vee. There’s a chance that there’s a problem with the battery so the first thing that you want to do is try to recalibrate it. This is a simple procedure but it requires some time and effort to do. If you haven’t done it before, follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If the issue continues after a recalibration, the next logical step is to deal with a possible operating system glitch. Bugs can sometimes develop over time and sometimes they can result to significant problems like the ones you’re experiencing. To know if the reason for your problems is software-related, you must do a factory reset. Here’s how:

  1. Create a backup of your important files.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Set your phone up again and let it run for 24 hours. Be sure that you don’t install any app to know if the problem is gone.

Remember, if the phone continues bootloop or overheat when there are no apps, the cause is more likely hardware malfunction. That means it can be the battery or something in the motherboard. You should let a technician identify where the problem lies from here on out. If the device is still under warranty, let Samsung do the repair.

If your phone appears to work normally after a factory reset but resumes acting erratically after installing your apps, that means one of the installed apps is problematic. Uninstall third party apps until you’ve eliminated the cause.

Problem 3: Galaxy S6 edge screen is unresponsive

Samsung S6 edge keeps having the screen go unresponsive. It’s been doing this for days now and sometimes a force reboot works, other times even factory reset will do nothing. I’ve wiped my phone 3 times and the problem keeps coming back randomly. i’ve tried reseting cache and taking my SIM out and nothing works. Its software is up-to-date. it works for a few hours and then boom, nothing registers. I’ve never dropped it so i assume it must be a firmware issue, but no third party apps are installed except a VPN. Booting in safe mode has no result either. Now and then rebooting it works but only for a little bit. Thank you. I hope i included all relevent data. — Alex W

Solution: Hi Alex. We’ve already covered this issue countless times in our posts and if you’ve read some of them, you should know that Android troubleshooting is simple and not all issues are meant to be fixed in a user’s level. For example, your issue, based on how you describe it here, appears to be hardware-related. The most that you can do at your end is factory reset. If you’ve already tried observing how your phone works after a factory reset when there are no apps installed, then the problem is just beyond your ability to fix. Screen unresponsive problem can be a sign of deeper hardware issue, or a corrupted software. Usually, if it’s a software problem, it should get away after a factory reset. The unresponsiveness or random freezing issue may be a sign of bad storage device, failing processor, or a malfunctioning motherboard in general. There’s no way we’ll ever know what the real issue because hardware diagnostics require that we physically check the phone and know the complete history of the device. We’ve seen an issue like yours in older devices as internal storage devices eventually degrades in terms of performance over time. We know the S6 is not necessarily old but if you tend to be adventurous when it comes to software, that is, you tend to install a lot of apps, root the phone, or reflash the firmware, you’ll most likely encounter storage device failure sooner. Don’t take this as the real cause for your current problem though. We may be entirely mistaken as there are other factors that can come into play. In general though, if a factory won’t fix the issue, then there must be a significant hardware problem behind the trouble.

Problem 4: Galaxy S6 won’t charge, won’t turn on at all

I was charging my Galaxy S6 overnight. I woke up to find it stuck at the black and white Samsung logo screen/startup screen. Soft resetting did not work. It went back to the startup screen everytime. Could not access the recovery menu at all. Could only get to the ‘rom is install’ warning screen. Could not connect to the PC because battery was completely dead and could not charge. Phone does not charge via outlet or PC. It is completely dead at this point. Does not switch on at all anymore. Just a blank black screen (not even the black ‘back light ‘ appears anymore to show that it is attempting to switch on). Please help me. — Blane

Solution: Hi Blane. The only thing that you can do right now is to try a different known working charger and USB cable. There may be a problem with the current charger you’re using. If the phone remains dead or unresponsive, you’re out of luck. There may be a battery or hardware problem preventing the phone from booting up. Unless you have the tools and expertise to take your phone apart to replace the battery, you should consider sending the phone in. There are other hardware considerations so you want to let someone who does repair for a living take a look at the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 screen is unresponsive, stays black, data recovery after accidental drop

More and more users of #GalaxyS6 are reporting power- and charging-related issues. While this is an expected situation provided millions of these once powerful devices are over a year old at this time, we’ve also noticed that a lot of S6 users tend to encounter black screen problems. The main symptom is obviously the screen remaining black while the phone appears powered on (and in some instances totally dead). In most cases, black screen issues result to repair but if you happen to experience it, we suggest that you try a number of troubleshooting steps first before sending the phone in.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Is data recovery possible on accidentally dropped Galaxy S6?

Hi! I really did it, and I really want to recover my photos. Contacts would be nice too, but I can obtain those again.

Background: was in Nepal, on a trek in the Annapurna Conservation Area for 25th wedding anniversary. We never travel, so it was a really big deal for us. Dropped my phone, S6 active, on stones. Was using phone as my camera.

Problem: Black screen, blue light. Immediately after the drop went to black screen, solid blue light, and started looping to turn on, over and over…black screen with the turn on tune, cannot turn off the phone, nor looping once you turn on the phone…holds a charge, responds with turn on music and keeps looping until battery runs down every time you turn it on. Had someone take a look at it. He tried replacing the ON switch, connecting a new screen, doing soft and hard resets to no avail.

Hope: There is a way to access the photo storage so I can download them to another device. Please let there be a way! — Suzanne

Solution: Hi Suzanne. In order to access your phone’s storage device/chip, the motherboard and display assembly must be working properly. These two basic requirements are the minimum that must be met first before you can attempt to recover some files. A non-working motherboard won’t obviously let the display work as expected so you can’t, in turn, navigate and give input to the operating system on what to do. Unless someone can fix the phone and bring it back to its normal working, those precious files may be good as gone.

If you think recovery of those digital memories are worth a few hundred dollars, consider looking for a company that specializes in advanced data recovery. Software used to extract data from broken gadgets are highly specialized and often proprietary so they are not usually commercially available for an average user. This makes data recovery an expensive undertaking since the process itself can only be done by highly trained technicians using special tools. And there’s no guarantee that such effort will even be successful at all. Data recovery is a and expensive and tricky business. If money is not an issue though, try to use Google to search for reputable companies that specializes in data recovery.

Problem 2: Galaxy S6 screen is unresponsive, stays black

Dear sirs. I have Galaxy S6, I don’t know current version, but I have updated to latest version recently. My email is a*********[email protected] I used to charge my phone every night, then turn on ultra-power saving, and in the morning I turn ultra-power saving off to find my battery almost fully charged. However this time, when I tried to do the same, I found that my phone does not respond. Pushing (ultra-power saving) button does nothing. Furthermore when I swipe my screen to unlock my phone, the screen turns off. Then I pressed power button to restart or shut down, also nothing happened. Then I pressed power button for a long time, then the screen became black with no response.

I tried to call my phone from another phone, my phone rang with the correct assigned tune to this number. I tried to connect my phone to a PC, the PC did not detect it. However the phone emitted the tune that it is being charged. Any help will be appreciated Best regards. — Alaa Mostafa

Solution: Hi Alaa. If the phone rings or makes a sound when you call your number, that’s an indication that the problem is probably isolated to the screen only. Below are initial steps that you can do to troubleshoot it:

  1. Make sure that your screen isn’t cracked, chipped, or damaged.
  2. If you have a case or screen protector, take it off.
  3. If you’re wearing gloves, take them off.
  4. If you’ve put any stickers over the screen or sensors, peel them off.
  5. Make sure that your screen is clean.

Check for bad third party apps

If you’ve already tried all the stuff above, the next good step for you is to see if the problem is being caused by a poorly coded app. This is done by restarting your phone to safe mode. Here’s how:

  1. Turn the device off. If you can’t turn the phone off, or if there’s no way to know how, let the phone drain the battery first. Once the phone has shut itself down, charge it for 30 minutes before you continue with the steps below.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Safe mode blocks third party apps and services so if the screen comes back on, that’s a clear indication that one of your apps is problematic. To fix the issue, you must uninstall apps one by one and observe the phone after each uninstall to notice the difference. This is the only way for you to identify the offending app.

NOTE: To exit safe mode, simply restart the device.

Verify if phone screen works in alternate modes

If nothing changes after you’ve attempted to restart the device to safe mode, the next logical troubleshooting step is to see what happens when you try to boot the phone to either Recovery Mode or Download Mode. These modes run different set of codes that are independent of Android so booting to either of them is a good way to test if an Android glitch is causing the screen to stay black.

Below are the steps on how to do each of them:

Boot in Recovery mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  5. Wait until the Download screen appears.
  6. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  7. Use Google to look for a guide on how to do it.

If the screen remains black or unresponsive after attempting these boot modes, send it in for repair or replacement.

Problem 3: Water damaged Galaxy S6 black screen issue

I dropped my Samsung Galaxy S6 in the shower and it got moderately soaked. I picked it up right away and pat it dry then put it inside a bag of rice to “take away the moisture.” After about a day, I took it out and there was a flashing blue light LED at the top of the phone but my phone would not turn on after I would press the power button. I tried to do a hard reset, but the phone screen would still not turn on. Nothing I do seems to get my phone working again. I’ve dropped my phone 100 times (it’s never had a case) so I’m thinking the water, and not the actual fall itself, is what is causing my phone to malfunction. Help please! Is this something I can get fixed or do I need a new phone? — Daniel Zuniga

Solution: Hi Daniel. Your case may have different circumstances but the general issue appears similar to that of Alaa above so kindly refer to our suggestions for him/her. If you’re lucky enough, you may be able to fix it without resorting to repair or replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.