The #Samsung #Galaxy #S6 is one of the three flagship models released in 2015 that changed the way the company designs flagship smartphones. No longer using a plastic construction, this phone now uses a more premium glass and metal material. Its finely crafted body makes the phone great to hold and use. Although a lot of people are using this phone as their primary daily driver without experiencing any problems there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 heats up randomly not turning on issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Heats Up Randomly Not Turning On
Problem: My Samsung Galaxy S6 started heating up randomly and it won’t turn on now. I tried all the hard resets, I tried plugging into the charger and left it for a while. It won’t even show the charging logo. However it does get slightly warm on the upper backside of the phone.
Solution: The first thing that you will need to do in this particular case is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once you have made sure that the port is clean try charging the phone for a least 20 minutes using a different charging cord and wall charger.
In case thone phone still gets warm or does not charge then you will need to bring the phone to a service center and have it checked.
S6 Screen Is Black With Blue Flashing Light After Phone Got Dropped
Problem: Hi, I dropped my phone this afternoon and the screen turned black, with the blue light flashing. I tried to reboot by pressing the volume key, the power key and home key together, but it didn’t work. I also tried several other combination of keys, but it won’t turn on either. Two hours later, the blue light disappeared, but I was not able to charge the phone or reboot it. The screen stays black. What should I do? Is it cause by a screen damage? Oh, I am also not sure which version I have, but the system was updated a few weeks ago in September. Thank you!
Solution: It appears that this could already be a hardware related problem caused by the drop. If you are able to access the recovery mode then try to do so. If the phone starts in this mode then you should try performing a factory reset as the problem might just be caused by a software glitch. Take note that the reset will erase your phone data.
In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.
S6 Connected Charger Is Incompatible With Phone Error
Problem: I keep getting the following error message: The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone. Do not show again. But I don’t have it charging or even plugged in. It could have 50% or more battery and it still will show this message sometimes. Any ideas? It shows my battery in the top right corner with a big red X on it.
Solution: Since you are experiencing the problem even if the phone is not charging then what you will want to do is to perform a factory reset. This allows you to check if the problem is caused by some software glitch. Make sure to backup your phone data before doing the reset.
In case the issue still persists after the reset then try cleaning the charging port of the phone using a can of compressed air as sometimes dirt or debris stuck in the port can cause this problem.
If the above steps fails to fix the problem then this is most likely caused by a damaged charging port. I recommend that you have this checked at a service center.
S6 Stopped Connecting To PC
Problem: Hi A few months ago my S6 stopped connecting to my PC when connected by USB cable but was still charging the battery. It is so frustrating when I want to upload photos to my laptop because now I have to email them from my phone to myself by gmail and then download them when I open gmail on my laptop. I have searched my settings and online relentlessly but can’t find a solution and need help asap. I have been using computer since I first started using DOS 2 in the 1990s so am fairly tech savvy to a certain level but not an expert by any means but I say this so you know I have certain skills with technology…I even used to build and sell PCs and that was before the advent of plug and play when I used to have to manually install all devices and drivers individually. Hope you can help
Solution: To connect your phone to a computer you will need to make sure that the Media Device (MTP) feature is turned on.
- Connect your phone to your computer using a USB cord.
- Slide your finger down the display starting from the top edge of your phone.
- Press Connected as a media device.
- Press Media device (MTP) until the function is turned on.
It’s also best if your computer has the Smart Switch software installed so that the necessary drivers to detect your phone is present in the computer.
In case the above steps fail to work then try connecting your phone to another computer. This way you can check if the current computer that you are using is causing the problem.
One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete check if the issue still occurs.
If the above steps fails to fix the problem then the data pin of the charging port might be faulty. I recommend that you have this checked at a service center.
S6 Not Turning On
Problem: My Galaxy S6 Active just died after 2 successful years of service without a hitch. I normally charge it at night and the phone was already above 50%. Later that evening I noticed the green light indicating it was fully charged but left it plugged in anyway. In the morning I unplugged the phone and attempted to turn it on but the phone was deader than a doornail. After 4 days, it’s still dead, unable to turn on AT ALL. How can I get it powered up just long enough to get my data of it so I can transfer it to another phone?
Solution: What you will want to do first in this case is to simulate a battery pull. This is done by pressing and holding the power and volume down buttons for at least 10 seconds. If the phone still does not turn on after this then try charging it again for at least 20 minutes. This time use a different charging cord and wall charger.
In case the phone does not turn on then it might already have a faulty battery. You need to have this checked at a service center in order for you to retrieve your phone data.
S6 Camera Takes Blurry Pictures
Problem: My Galaxy S6 camera has overnight started taking blurry pics. Close-up pics (20 cm) are completely clear but anything further or closer comes out blurry. It is as if the focus got stuck on one place. I have reset all camera settings. Please help!
Solution: Try cleaning the camera lens using a microfiber cloth. Make sure that the lens is free from any smudges. If the photos are still blurry then try checking if the same issue occurs when the phone is started in Safe mode. If it doesn’t occur in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
In case the same issue occurs in Safe Mode then proceed with a factory reset. Make sure to backup your phone data before doing the reset.
Should the above steps fail to fix the problem then the camera module of the phone might already be faulty. You will need to have this checked at a service center.
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