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S6 Randomly Restarts Freezes

Samsung Galaxy S6 Stuck In Samsung Logo With Blue LED Light On Issue & Other Related Problems

The #Samsung #Galaxy #S6 is a former flagship model released in 2015 that serves as the template for the company’s succeeding flagship designs. No longer using a plastic design such as that used by the S5, the S6 now uses mostly glass and metal in its construction. This makes the device more premium and solid. Although there are a lot of people using this phone that haven’t experienced any problems with it there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 stuck in Samsung logo with blue LED light on issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Stuck In Samsung Logo With Blue LED Light On

Problem: my s6 has been working fine however today when I was using Spotify and attempted to use Snapchat it turned off suddenly and will not turn back on. It only seems to have power when it is plugged into a charger but it still does not turn on and is looping on the Samsung start up page. I tried to boot it in safe mode and had a no command error message. I then cleared the cache- no luck. I then did a factory reset and this managed to bring the phone to the Samsung screen with a blue light – it got stuck like this and then went to the original state. I am currently travelling so cannot take this into a store, I just want to know whether this is a hardware issue or system issue. Thanks!

Solution: Since you have already performed a factory reset and the issue still persists then this could already be a hardware related problem. You should however try performing a simulated battery pull and check if this helps fix the problem. This is done by pressing and holding both the power and volume down buttons for at least 10 seconds.  Your phone should restart after this. In case the issue persists then you will need to bring the phone to a service center and have it checked.

S6 Not Turning On After Getting Wet

Problem: I dropped my s6 in tub for a split second then dried it off it worked fine later in the day i decided to place it in rice for 24 hours just in case it was fine all next day although once it did say overheating . when it was low on battery that nite i plugged in to charge and later when i went to get it the phone was shut off and wont turn back on when plugged in it shows the battery charge symbol but wont charge i checked the sim card for any signs of moisture but found none. Any helpful hints appreciated

Solution: Since the phone got wet then you did a good job by placing it in a bag of rice. The rice will absorb any moisture found present inside the phone. The thing about water damage though is that you don’t know when it will affect the device. Sometimes it happens instantly while other times it happens hours or days after the phone got wet. The additional troubleshooting steps that you should do in this particular case are listed below.

  • Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed.
  • Try charging the phone using a different charging cord and wall charger.
  • Try charging the phone from a computer USB port.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

S6 Not Sending Text Message To Premium Number

Problem: I have a samsung S6. I don’t have any issues with texting, however, when i text to a restaurant, example tudors, i get a message failure. Example, sent text to 80077 with the word Give as the text message, and it failed. Today i received a text from my dr and i was to respond with a text of Yes if i was keeping my appointment but the message failed. I never have issues with normal text messages.

Solution: This is most likely a setting related issue which you can fix by performing the troubleshooting steps listed below.

  • Tap Settings
  • Tap Applications
  • Tap Application Manager
  • Tap More
  • Choose Show System Apps
  • Tap Message Service
  • Press on (Send Premium SMS)
  • Select your choice from the three options ( you can choose either Ask or Always Allow)

S6 Randomly Restarts Freezes

Problem: Hello Team, Recently I have bought the unlocked Samsung S6  G920A in new york and I currently I am using it in India. I have found that my phone was freezing suddenly and sometimes turning off automatically without any action even I am mid of any message or call also. initially it was happened daily one or two times and day by day it got increased. i tried wiping partial data, master reset also but the issues did not sorted out. I went to authorized Samsung show room they simply rejected my issue because it is brought it in abroad not in india, they said their tools will not support to update the software. I went local to technician and he did the software update (software flash), still issue is not completed sorted out, daily one or two times auto restating and that increases day by day and now again same issue…multiple times shut down/auto turning off/switched off. Can you please help me on this, appreciate your help.  

Solution: Since you have already performed a factory reset and even flashed the phone software which doesn’t fix the problem then it’s very likely that this is already a hardware related issue. The possible suspects are a faulty battery or even a faulty power IC. The best thing that you can do right now is to bring the phone to a service center and have the hardware of the phone checked.

S6 Not Turning On Not Charging After Phone Dropped

Problem: Samsung S6. Phone dropped. If i charge, it seems not charging because the charging light is not on. Also it does not turn on. Earlier the blue light was on and blinking slowly, now that too is off.

Solution: What you will want to do first in this case is to make sure that the phone charges. To do this just follow the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Charge the phone for at least 20 minutes using a different charging cord and wall charger.
  • If the phone does not charge then try charging it from a computer USB port.
  • When turning on the phone you need to simulate a battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds.

In case the above steps fails to fix the problem then this could already be a hardware related issue in which case you will need to bring the phone to a service center and have it checked.

S6 Phone Gets Hot Not Turning On When Charging

Problem: Hello My phone ran out of battery about 3 months ago now, so I plugged it in to charge it and nothing happens. No lights or anything on the screen. When I plug it in the phone gets hot but doesn’t charge. It’s like the phone is dead. Please try and help me solve this. Thanks

Related Problem: my samsung s6 won’t charge, i have used different chargers and also checked my charger on my fiances phone so the issue seems to be with my phone.  

Solution: The first thing that you will need to do in this case is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed. Once this is done perform a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Proceed with charging the phone for at least 20 minutes using a different charging cord and wall charger. In case the phone still does not turn on then you will need to have this checked at a service center.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Randomly Restarts Freezes Issue & Other Related Problems

One of the older generation Android smartphones that’s still great to use today is the #Samsung #Galaxy #S6. Released in 2015, this model has managed to stay competitive and relevant due to the software updates that it has been getting. Its hardware is also quite good being a former flagship model. Any app that you install from the Google Play Store should run without any problems on this phone. While a lot of people are using this as their reliable daily driver there are instances when certain issues can occur which we will  be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 randomly restarts freezes issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Randomly Restarts Freezes

Problem: My S6 will run very sluggish and freeze up, then it will randomly restart itself. Last time it crashed it stopped learning words I text, even if I add them to the phone. So it has to re learn the words every time. It crashed again tonight and this time I can’t use swipe text and the suggested words bar above the keyboard is gone, and autocorrect is no longer working.

Solution: If your phone crashes and freezes most of the time then there’s a possibility that it is caused by some software glitch. Listed below are some of the troubleshooting steps that you need to perform to fix this problem. After performing a step check if the issue still occurs and if it does then move to the next step.

  • The first thing you should do is to check if a third party app you installed is causing the problem. To verify if this is the case start your phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then an app you downloaded could be causing this problem. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S6 Shoes Startup Logo Then Goes Blank

Problem: Hi, My phone starts, shows the Samsung S6 Logo and then screen goes blank. I used ODIN to reinstall the OS on my Samsung S6. After successful installation, it updates all apps. and then stays on the Updating Apps screen forever. When i try to forcibly restart it, it goes back to the original state as mentioned above in line 1. I have also tried to do a Wipe Data and also a Factory reset, but after successfully doing that, it goes back to the initial problem when restarted. PLS NOTE : I am not sure of what Android version is on the phone so i selected Lollipop version randomly in your selection form below. Please help. thanks, rohit.

Solution: Since the issue still occurs even after flashing the phone software then this looks like a hardware related problem already. The first thing to suspect in this case is if the battery is causing this problem. Connect your phone to its charger then check if the issue still occurs. If it doesn’t then you should try to have the battery replaced. If the issue still occurs even when the phone is connected to its charger then you should bring the phone to a service center and have it checked as this could already be caused by an internal component that is failing to work.

S6 Not Turning  On Blue Light Steady

Problem: i hooked my s6 up to a charger that i have used regularly. went to get it off the charger a half hour later, the blue light is on at the top, not flashing. the screen wont turn on. i tried  a reset holding volume down and power. no dice. i did notice the screen having a flash every minute or so of green bars at the top and bottom and white between them. only flashes on the left side of the screen to about a third of the way across then goes out.

Solution: The first thing that you need to do in this case is to check if the problem is caused by some software glitch. Before doing the troubleshooting charge your phone again for at least 20 minutes. Make sure to use a charging cord and wall charger that works. You should also try charging your phone from a computer USB port.

Once you have charged the battery try simulating a battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should reboot after this. If it doesn’t reboot then check if you are able to start the phone in recovery mode. In this mode there are two things that you can do.

  • Wipe the cache partition of the phone.
  • Do a factory reset. Take note that this will erase your phone data.

If the above steps fails to fix the problem then this could already be a hardware related issue. I recommend bringing the phone to a service center and having it checked.

S6 Only Charges With Samsung Charger

Problem: Hello! My problem seems to be that my Galaxy S6, which worked for over a year with no problems, will now only charge with my two Samsung branded high speed chargers, or a USB line direct from a computer. It doesn’t make a difference which outlets or USB cables I use, but any other chargers (from portable to plug-in) don’t register as having been plugged in, and don’t charge.

Solution: Have you tried to check if your other chargers work with other devices? If they work then it’s possible that the problem could be caused by a charging port issue. Try cleaning the charging port of your phone first using a can of compressed air. Make sure to remove any dirt or debris that’s stuck in the port as this could cause charging problems. If the issue still occurs then you should consider doing a factory reset to check if a software glitch is causing this problem. Make sure to backup your phone data before doing the reset.

If the above steps fails to fix the problem then you need to bring your phone to a service center and have it checked.

S6 Screen Is Flashing After Getting Wet

Problem: my samsung galaxy s6 got submerged in water for around 30 seconds. i shook the phone so water fell out and i also dried it and took out the sim. the phone has been flashing since and the screen keeps going black and green. i have put it in dry rice oatmeal but will the phone be okay? how long do i leave it in the oatmeal and rice mixture.

Solution: You need to place your phone in a bag of rice for 48 hours which should be enough time for the moisture inside the phone to be absorbed. If the issue still persists after this then your phone might have some water damaged components. It’s best to bring your phone to a service center and have it checked if this is the case.

S6 Screen Is Black After Phone Drop

Problem: I dropped my GS6. The screen went black and the LED Lights were turned on with the Blue light flashing between dark and light blue. I tried pressing the power, home, and volume buttons and nothing. It is just an all black screen with that flashing Blue notification light.

Solution: Try starting the phone in recovery mode. If you are able to access this mode then I recommend you do a factory reset from here. Take note that the reset erases your phone data. If the screen is still black even in recovery mode then there’s a possibility that the drop has damaged the display. If this is the case then you will need to bring the phone to a service center and have it checked.

S6 Stuck On T-Mobile Screen

Problem: Hi, I recently bought the Samsung galaxy S6 from someone. Last night I uploaded the usual apps one being Instagram. This morning I clicked on the app and it told me it had stopped working. I went to the google store and it told me it also had stopped working. I restarted the phone and it came up the t mobile screen and got stuck on this for the past hour. I went online and tried to manually reset by pressing the down key and the power key and it restarted and continues to not go past the t mobile screen. I have tried all the keys and pressed down to restart and still nothing it stays on t mobile

Solution: Since this is a newly acquired device then the best thing you can do is to start the phone in recovery mode then do a factory reset. If the issue still remains after the reset then you should consider flashing the phone with its updated stock firmware file. You can get the firmware file from the Sammobile website which should also have the instructions on how to flash your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.